Monday PM Recap 8/14/17

Written By: Chelsea

LY Dinner Sales: $4668
Projected Sales : $4845
TY Dinner Sales: $4987
+/- : 7% over LY and $142 over PS
Dinner Covers: 187
Avg PPA: $26.67

Weather: Summer heat!

Special events?: none

Who worked: Camacho, Derek, Cindy, Ruthy, Clair CL, Cal SA, Hiroe FR, Annie and Alyssa Host.

Flow of Business, Cuts and Ticket Times: Started off pretty slow, didn't fill up until 6:45. Had a 25-30m wait for a bit and then went back off the wait around 7:30. Then only had bigger parties on the wait and smaller tables available, and then it was pretty much one in one out after that. Went 3 on at 8:45, had a walk in 6 top at 8:35, went 2 on at 9:05, and let Clair take over at 9:30. Ticket times were mostly good, had a couple kitchen items reach 20-25 minutes when the Indeed party at 6 (12 people) first ordered, but no customer complaints or comps needed.

Specials: Hama Toro Carpaccio - 12, Mabo Tofu - 7

3 Staff members that stood out (why/how):

- Had a hard time keeping the sushi bar speaking up with both the Irrashaimase and Thank you, even after Elizabeth's notes from this morning. Had a pow wow with the sushi bar after the shift about the importance of both phrases for both courtesy and also our functions with alerting servers and SAs of new tables and tables to be bussed. Not sure what has changed because it does seem like it's the last couple of weeks that it's been a problem. General was the only one I could consistently hear. Andrew said that I was annoying the sushi bar by reminding them to say both phrases, but then during the pow wow, General said that Andrew was distracting Lee and Spencer by talking when they should be saying the phrases.

- Annie had an interesting experience with guest today. A man sent in his kiddo to put them on the wait, and at that time, there were seats available at the sushi bar. When the dad came in, the seats had been seated by complete parties, and the dad was confused as to why they were sat first. Annie explained to the best of her ability, but then came to get me when she felt that he was unsatisfied with her response. I came out and explained our policy to them and he was very understanding, just said that there was some miscommunication. I offered to buy him a drink, but he said he appreciated it, but it was ok. I spoke with Annie afterward about checking her tone, that perhaps the gentleman took it the wrong way.

- Everyone else was pretty alright, some folks were tired from tubing this morning but they held it together.

Any VIP's in? Old John, my friend Alex, Spencer's Dad, Yellow Jacket Alison, Nine Banded Gary and Lee

Comps& Void Detail: Derek didn't know YJ Alison was service industry until after he closed them out and I asked him if he needed a SIN discount. I went over and asked them if I could adjust it for them, but they said it was fine, so I sent them a hot sake. Marked it FNF. Recovery 2 edamame for the party room, they were 15 min past their reservation time as we struggled to get the 8 desserts out as quickly as possible for the Indeed 12 top.  Pearl Snap and FNF for Spencer's dad, Spill crunchy dynamite, customer spilled their glass of water all over it. SIN for Royal Jelly, La Condesa, Whistler's, Nine Banded Gary, Birthday Taiyaki.

R&M needs: There is a hole in the bottom of the trash can under the Aloha station. It creates a puddle of liquid below.

86'd items/ need more: Hama Toro Carpaccio