Written By: Leary
LY Dinner Sales: 6409
Projected Sales: 6345 (+343)
TY Dinner Sales: 6688
+/- : +279, +4%
Dinner Covers: 232
Avg PPA: 232
Weather: Mild nice evening, good night for a patio
Special events?: NYE
Who worked:
Liam, Kelly, Lindsey, Ruthy, Dusten Cl, John SA, Chelsea & Melisa H, Hiroe FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
Got hit all at once when we opened the doors as expected. It was a pretty fast and furious start. Once the initial rush of getting tables set up, and orders in, it settled down a bit for the FOH. The Kitchen and Sushi Bar got hit pretty hard with that first wave. Take' was going between the kitchen and sushi bar to help out with the rush. Had a lot of longer tickets which caused tables to be here longer, and then caused several tables to go over their quote time. People were understanding for the most part, and Chelsea did a good job of communicating with guests. After that, the next couple waves went pretty smoothly. Consistently had longer ticket times on rolls until the very end since we were 1 short in the sushi bar. Had a few tables cancel orders, but no comps needed. Only had 3 tables walk in after 930. A 7-top that we sat incomplete at 930 and their joiners didn't show until 1015, a 2-top, and a 3-top at 1015. We had tables still chilling from the last round of the wait until a little after 10, but they all took off around 1015-1030. Last table left at 11:17.
Take's was good on that Shamisen. I enjoyed the vibe. Most of the customers seemed to enjoy it as well.
I bought the employees that we here at midnight a drink.
I guess we have the wrong size shrimp for the tempura. They were smaller than normal so Daniel decided to put 3 to an order.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Kayo, Barron & families (nice to finally meet him)
Comps& Void Detail:
-Owner Comp for Kayo's tables
-Recovery for a long ticket time for korroke
R&M needs:
86'd items/ need more:
Saturday, December 31, 2016
Saturday AM 12.31.16 NYE
Written By: Elizabeth
LY Lunch Sales: (entering in LY NYE sales here) $2727
Projected Sales : $3460
TY Lunch Sales: $3588
+/- : +33% LY NYE Sales, +$128 PS
Lunch Covers: 164
Avg PPA: $21.88
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 2.16%
Weather: Sunny and warm! What is going on?? 70s.
Special events?: New Years Eve
Who worked:
Johnny CL, John, Cindy, Mandy, Leigh Host, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
As expected, we didn't get the brunt of our business until about 2pm. The notes from last year said the same thing. Slow start, busy end. We were full from about 12:30/1pm on. Not a lot of mistakes but a few: Cindy ran her own rolls to her the wrong table. Comp'd to server error. John still seemed to struggle with prebussing and prioritizing. Cindy hadn't worked a lunch in a while so she was a little rusty. All in all it was a good shift. Sushi bar got hit hard at the very end, and at 2:25 told me to order Pizza. I know that East Side Pies was closed today, so I ordered Dominos.
Next year, let's just go ahead and assume Pizza will be lunch. It happened so last minute this year, and we did the same thing last year.
3 Staff members that stood out (why/how):
-noted above.
-Leigh did okay at the host stand. it was busy and she definitely got overwhelmed with running the board and seating on her own. I reminded her that the phone comes secondary to actual guests in front of her. That she should not avert her attention away from them just because of a phone call. She also was just standing at the host stand at 3:15. I came out and told her she was cut, and asked if she did her side work. She wasn't really sure what was expected of her, so I went through the checklist with her. So far my experience with her, she seems very aloof. Let's hope that is just because she is new.
Any VIP's in?
Kenny & his brother
Naoto
Comps& Void Detail:
Server misring for two rolls (cindy)
R&M needs:
I swept up some rat poop that was behind the dish racks in the dish pit area. It was really gross, and there was quite a bit of it. Just throwing that out there.
86'd items/ need more:
Texas Blues Kombucha
LY Lunch Sales: (entering in LY NYE sales here) $2727
Projected Sales : $3460
TY Lunch Sales: $3588
+/- : +33% LY NYE Sales, +$128 PS
Lunch Covers: 164
Avg PPA: $21.88
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 2.16%
Weather: Sunny and warm! What is going on?? 70s.
Special events?: New Years Eve
Who worked:
Johnny CL, John, Cindy, Mandy, Leigh Host, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
As expected, we didn't get the brunt of our business until about 2pm. The notes from last year said the same thing. Slow start, busy end. We were full from about 12:30/1pm on. Not a lot of mistakes but a few: Cindy ran her own rolls to her the wrong table. Comp'd to server error. John still seemed to struggle with prebussing and prioritizing. Cindy hadn't worked a lunch in a while so she was a little rusty. All in all it was a good shift. Sushi bar got hit hard at the very end, and at 2:25 told me to order Pizza. I know that East Side Pies was closed today, so I ordered Dominos.
Next year, let's just go ahead and assume Pizza will be lunch. It happened so last minute this year, and we did the same thing last year.
3 Staff members that stood out (why/how):
-noted above.
-Leigh did okay at the host stand. it was busy and she definitely got overwhelmed with running the board and seating on her own. I reminded her that the phone comes secondary to actual guests in front of her. That she should not avert her attention away from them just because of a phone call. She also was just standing at the host stand at 3:15. I came out and told her she was cut, and asked if she did her side work. She wasn't really sure what was expected of her, so I went through the checklist with her. So far my experience with her, she seems very aloof. Let's hope that is just because she is new.
Any VIP's in?
Kenny & his brother
Naoto
Comps& Void Detail:
Server misring for two rolls (cindy)
R&M needs:
I swept up some rat poop that was behind the dish racks in the dish pit area. It was really gross, and there was quite a bit of it. Just throwing that out there.
86'd items/ need more:
Texas Blues Kombucha
Friday PM Recap 12/30/16
Written By: Leary
LY Dinner Sales: 7518
Projected Sales : 6670
TY Dinner Sales: 7024
+/- : -494, -7%
Dinner Covers: 235
Avg PPA: 29.35
Weather: Chilly evening
Special events?: New Years Eve Eve
Who worked:
Lindsey, Cindy, Johnny, Krystin, Dusten Cl, Chelsea & Leigh H, John SA, Taylor FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
It was a mellow start for a Friday, and considering the early pops we've been getting this week. Only a few tables waiting when we opened. We did fill up by 6, and hit a 1 hour to 1:15 wait by 7. Stayed on a steady hour wait until about 9. Off the wait by 10. Cut Leigh & Renee at 9:50, and 2 on at 10:15. Ticket times were mostly good. The sushi bar got a couple of big pops with rolls. Had a few 30 minute tickets, but most customers were pretty understanding.
Had a guy sit at the sushi bar in the beginning of the shift, told Dusten he was going to have someone join him in 45 minutes, ordered a cider, edamame, and hot sake, said he was going out for a smoke, smoke a full cigarette on the patio, and then split. He was even having a conversation with John while he was turning on the heaters. Wasn't really acting sketchy. I think he's a pro dine-n-dasher.
Chelsea let me know that a table went over their quote time by 15 minutes. It was a family of regulars. The mom was a little grumpy so I brought them some misos and edamame and then they were all smiles.
Had an issue with a couple of guests at the sushi bar during the one of the busiest points tonight. S7 & S8 had a long greet time because Dusten was stuck at B1, and were pretty rude about to Dusten about it. S9 was sat before them and had watched the interaction and then felt like they were getting their items first because they were rude, and said to Dusten that he felt like he was getting ignored because he was patient. Dusten ahd let me know this when S7 & S8 were closing out. I pre-bussed S7 & S8, asked them how everything was tonight trying to open up dialogue for them to voice any complaints. They said everything was good so I didn't push. I dropped their check and closed them out. They wrote a long note on the credit card slip complaining about the long wait, and the host's attitude. Really wish they would have talked me. I followed up with S9 and he was really nice about everything and told me he was feeling bad for even saying anything. I talked to for awhile explaining why the items he ordered just takes longer, and also apologizing if he felt neglected. He kept saying he didn't want anything for free, and that he just got upset because he felt like he was being punished for being nice. I know he comes in once a week so I told him I appreciated his feedback and I wasn't going to comp anything off his bill, but next time he came in I was going to send him a few of my favorite pieces on the house. We shook hands and he was happy in the end. He's name is Matthew, and I remembered him because he was sitting next Elizabeth at the sushi bar last Friday and they were talking.
Specials:
Tsukiji Set- 12
Sawagani- 6
3 Staff members that stood out (why/how):
-The first group in the party room let me know how great Johnny's service was tonight. He was pretty solid in section 3 all night. No mistakes, and organized throughout the shift.
-Leigh was pretty flustered tonight. Seems like she forgot policies that she was explaining just fine last week. Chelsea said almost the exact same thing to me at the end of the shift. I have her SA training next week. Maybe that will be a better fit in the long run.
Any VIP's in?
Jason & Susan
Christine & Justin
Comps& Void Detail:
-Owner comp for a dessert from Take to B2
-Customer Kome Bucks
-Customer DNL for a glass of rose. They said it was undrinkable, and ordered a wishing well instead. I tasted the rose just to make sure it hadn't turned, and it was fine.
-Open % comp for a walked check
R&M needs:
86'd items/ need more:
LY Dinner Sales: 7518
Projected Sales : 6670
TY Dinner Sales: 7024
+/- : -494, -7%
Dinner Covers: 235
Avg PPA: 29.35
Weather: Chilly evening
Special events?: New Years Eve Eve
Who worked:
Lindsey, Cindy, Johnny, Krystin, Dusten Cl, Chelsea & Leigh H, John SA, Taylor FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
It was a mellow start for a Friday, and considering the early pops we've been getting this week. Only a few tables waiting when we opened. We did fill up by 6, and hit a 1 hour to 1:15 wait by 7. Stayed on a steady hour wait until about 9. Off the wait by 10. Cut Leigh & Renee at 9:50, and 2 on at 10:15. Ticket times were mostly good. The sushi bar got a couple of big pops with rolls. Had a few 30 minute tickets, but most customers were pretty understanding.
Had a guy sit at the sushi bar in the beginning of the shift, told Dusten he was going to have someone join him in 45 minutes, ordered a cider, edamame, and hot sake, said he was going out for a smoke, smoke a full cigarette on the patio, and then split. He was even having a conversation with John while he was turning on the heaters. Wasn't really acting sketchy. I think he's a pro dine-n-dasher.
Chelsea let me know that a table went over their quote time by 15 minutes. It was a family of regulars. The mom was a little grumpy so I brought them some misos and edamame and then they were all smiles.
Had an issue with a couple of guests at the sushi bar during the one of the busiest points tonight. S7 & S8 had a long greet time because Dusten was stuck at B1, and were pretty rude about to Dusten about it. S9 was sat before them and had watched the interaction and then felt like they were getting their items first because they were rude, and said to Dusten that he felt like he was getting ignored because he was patient. Dusten ahd let me know this when S7 & S8 were closing out. I pre-bussed S7 & S8, asked them how everything was tonight trying to open up dialogue for them to voice any complaints. They said everything was good so I didn't push. I dropped their check and closed them out. They wrote a long note on the credit card slip complaining about the long wait, and the host's attitude. Really wish they would have talked me. I followed up with S9 and he was really nice about everything and told me he was feeling bad for even saying anything. I talked to for awhile explaining why the items he ordered just takes longer, and also apologizing if he felt neglected. He kept saying he didn't want anything for free, and that he just got upset because he felt like he was being punished for being nice. I know he comes in once a week so I told him I appreciated his feedback and I wasn't going to comp anything off his bill, but next time he came in I was going to send him a few of my favorite pieces on the house. We shook hands and he was happy in the end. He's name is Matthew, and I remembered him because he was sitting next Elizabeth at the sushi bar last Friday and they were talking.
Specials:
Tsukiji Set- 12
Sawagani- 6
3 Staff members that stood out (why/how):
-The first group in the party room let me know how great Johnny's service was tonight. He was pretty solid in section 3 all night. No mistakes, and organized throughout the shift.
-Leigh was pretty flustered tonight. Seems like she forgot policies that she was explaining just fine last week. Chelsea said almost the exact same thing to me at the end of the shift. I have her SA training next week. Maybe that will be a better fit in the long run.
Any VIP's in?
Jason & Susan
Christine & Justin
Comps& Void Detail:
-Owner comp for a dessert from Take to B2
-Customer Kome Bucks
-Customer DNL for a glass of rose. They said it was undrinkable, and ordered a wishing well instead. I tasted the rose just to make sure it hadn't turned, and it was fine.
-Open % comp for a walked check
R&M needs:
86'd items/ need more:
Friday, December 30, 2016
Friday AM 12.30.16
Written By: Elizabeth
LY Lunch Sales: $2393 (new Years day LY) same date sales were $2279
Projected Sales : $2560
TY Lunch Sales: $3193
+/- : 22% :LY /+$633 PS
Lunch Covers: 152
Avg PPA: $21.01
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 1.65%
Weather: overcast and chilly. high 50s
Who worked: Kelly, John, Alex, Clair CL. Taylor FR, Brennan SA, Patrick Host.
Flow of Business, Cuts and Ticket Times:
Steady line of folks today and on a wait by 12:30. The bulk of the waitlist came at 1:30. Consistent 20 minute wait from then until we closed. We sat the last table at 2:15. Nothing crazy, but busy all the same. Seemed everyone struggled a little today though, not sure if it was because they were tired, or what though. More below. Ticket times were fine, no comps, the kitchen pushed through all their rushes with ease, as did the sushi bar. At least from my perspective.
The dishpit became a bit of a disaster area the later into the shift it got. There was a lot of dish pile up, due to some large metal trays and sushi prep stuff that was put on the lower shelves. I think Marilu was just a little overwhelmed
3 Staff members that stood out (why/how):
-John was really dragging as far as table maintenance today. He seemed to overlook pre-bussing even at check drop. Also I think he was the culprit that was just dropping dishes in the dishpit and going, without sorting them. Not sure though.
-Kelly is...back. Bumping into things, getting frazzled and overall just being Kelly. Seemed unfocused at times. Maybe just trying to get back into the swing of things.
-Alex also got a little frazzled with a table. Not his usual bright eyed and bushy tailed Monday morning Alex.
Any VIP's in?
Rob
Cole & his girlfriend
Another couple that I can't remember their names.
Comps& Void Detail:
voided a white rice for Clair, misring.
other than that, there were no other comps
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2393 (new Years day LY) same date sales were $2279
Projected Sales : $2560
TY Lunch Sales: $3193
+/- : 22% :LY /+$633 PS
Lunch Covers: 152
Avg PPA: $21.01
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 1.65%
Weather: overcast and chilly. high 50s
Who worked: Kelly, John, Alex, Clair CL. Taylor FR, Brennan SA, Patrick Host.
Flow of Business, Cuts and Ticket Times:
Steady line of folks today and on a wait by 12:30. The bulk of the waitlist came at 1:30. Consistent 20 minute wait from then until we closed. We sat the last table at 2:15. Nothing crazy, but busy all the same. Seemed everyone struggled a little today though, not sure if it was because they were tired, or what though. More below. Ticket times were fine, no comps, the kitchen pushed through all their rushes with ease, as did the sushi bar. At least from my perspective.
The dishpit became a bit of a disaster area the later into the shift it got. There was a lot of dish pile up, due to some large metal trays and sushi prep stuff that was put on the lower shelves. I think Marilu was just a little overwhelmed
3 Staff members that stood out (why/how):
-John was really dragging as far as table maintenance today. He seemed to overlook pre-bussing even at check drop. Also I think he was the culprit that was just dropping dishes in the dishpit and going, without sorting them. Not sure though.
-Kelly is...back. Bumping into things, getting frazzled and overall just being Kelly. Seemed unfocused at times. Maybe just trying to get back into the swing of things.
-Alex also got a little frazzled with a table. Not his usual bright eyed and bushy tailed Monday morning Alex.
Any VIP's in?
Rob
Cole & his girlfriend
Another couple that I can't remember their names.
Comps& Void Detail:
voided a white rice for Clair, misring.
other than that, there were no other comps
R&M needs:
86'd items/ need more:
Thursday, December 29, 2016
Thursday PM 12.29.16
Written By: Elizabeth
LY Dinner Sales: $6409
Projected Sales : $5508
TY Dinner Sales: $5933
+/- : -7% LY and +$425 PS
Dinner Covers: 215
Avg PPA: $27.60
Weather: Chilly and windy. low 60s
Special events?: I won't repeat what Leary is calling this week.
Who worked: Kelly, Liam, Krystin, Sayo, Dusten CL. Lindsey CT, Leigh & Melisa Host, Patrick SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Not the wild and crazy start to the night we usually see, but it definitely picked up and we were on a wait by 5:45. And stayed on a wait until 9:15. Tables seemed to linger tonight, so quote times got up there, a little over an hour for some. Mostly 4 tops tonight, with some 2s. Steady evening. No issues.
Specials:
Seared Hama Toro
3 Staff members that stood out (why/how):
-Liam, I feel like I mention him all the time, but he has such a positive attitude. We got to 9pm and were still hustling and bustling, and he was the cheerleader to keep the crew going, push through just one more hour.
-Krystin was a dish running super star! She made so many trips to the dish pit and ran so many plates forward, I couldn't count them!
Any VIP's in?
Karen was in early on
Kenta's friends family in the PDR
Comps& Void Detail:
Owner comp for Kenta's friends: 2 bitches brew, 2 tuna poke
Holiday Kome Bucks
Staff Kome Bucks for the contest I ran on LaMarca
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6409
Projected Sales : $5508
TY Dinner Sales: $5933
+/- : -7% LY and +$425 PS
Dinner Covers: 215
Avg PPA: $27.60
Weather: Chilly and windy. low 60s
Special events?: I won't repeat what Leary is calling this week.
Who worked: Kelly, Liam, Krystin, Sayo, Dusten CL. Lindsey CT, Leigh & Melisa Host, Patrick SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Not the wild and crazy start to the night we usually see, but it definitely picked up and we were on a wait by 5:45. And stayed on a wait until 9:15. Tables seemed to linger tonight, so quote times got up there, a little over an hour for some. Mostly 4 tops tonight, with some 2s. Steady evening. No issues.
Specials:
Seared Hama Toro
3 Staff members that stood out (why/how):
-Liam, I feel like I mention him all the time, but he has such a positive attitude. We got to 9pm and were still hustling and bustling, and he was the cheerleader to keep the crew going, push through just one more hour.
-Krystin was a dish running super star! She made so many trips to the dish pit and ran so many plates forward, I couldn't count them!
Any VIP's in?
Karen was in early on
Kenta's friends family in the PDR
Comps& Void Detail:
Owner comp for Kenta's friends: 2 bitches brew, 2 tuna poke
Holiday Kome Bucks
Staff Kome Bucks for the contest I ran on LaMarca
R&M needs:
86'd items/ need more:
Thursday AM Recap 12/29
Written By: Leary
LY Lunch Sales: 2727
Projected Sales : 2244 (+526)
TY Lunch Sales: 2770
+/- : +43, 2%
Lunch Covers: 150
Avg PPA: 18.47
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 5.02
Weather: Chilly, and overcast
Special events?: Week between the CM & NY
Who worked:
Kelly, Lindsey, Alex, Johnny Cl, Pat SA, Melisa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a mellow start, but we filled up and went on a wait by 1230. Stayed on a steady 20-30 minute wait for the next hour. Had several tables walk in between 120-130, and hit a 40 minute wait for a couple 4 tops. Sat the last table off the wait at 2:05. The staff all did a really good job hustling today. I think everyone has gotten adjusted to the busier lunch service. No controllable comps today, and the ticket times were really good. I gave the servers a push to turn tables at 130, and everyone pulled together to flip most of the tables and get the wait knocked out in a timely manner.
Specials:
3 Staff members that stood out (why/how):
-Patrick keeps calm and focused despite the level of business. Always a great attitude as well.
-Pauline has been pretty consistent on the Ramen station this week even with the added volume of business.
-It seems like Hector has a hard time staying productive when he expos. I'm not back there the whole shift and I think he is always solid on the line, but often when I am in the kitchen and doing things like stocking plates for the line, he's standing around. I think we need to outline the expo position a bit more in the future.
Any VIP's in?
Susan with a friend
Comps& Void Detail:
R&M needs: Rod Howard from Burgomasters came by to grab the keys. First appointment will be Jan 3rd.
86'd items/ need more:
LY Lunch Sales: 2727
Projected Sales : 2244 (+526)
TY Lunch Sales: 2770
+/- : +43, 2%
Lunch Covers: 150
Avg PPA: 18.47
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 5.02
Weather: Chilly, and overcast
Special events?: Week between the CM & NY
Who worked:
Kelly, Lindsey, Alex, Johnny Cl, Pat SA, Melisa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a mellow start, but we filled up and went on a wait by 1230. Stayed on a steady 20-30 minute wait for the next hour. Had several tables walk in between 120-130, and hit a 40 minute wait for a couple 4 tops. Sat the last table off the wait at 2:05. The staff all did a really good job hustling today. I think everyone has gotten adjusted to the busier lunch service. No controllable comps today, and the ticket times were really good. I gave the servers a push to turn tables at 130, and everyone pulled together to flip most of the tables and get the wait knocked out in a timely manner.
Specials:
3 Staff members that stood out (why/how):
-Patrick keeps calm and focused despite the level of business. Always a great attitude as well.
-Pauline has been pretty consistent on the Ramen station this week even with the added volume of business.
-It seems like Hector has a hard time staying productive when he expos. I'm not back there the whole shift and I think he is always solid on the line, but often when I am in the kitchen and doing things like stocking plates for the line, he's standing around. I think we need to outline the expo position a bit more in the future.
Any VIP's in?
Susan with a friend
Comps& Void Detail:
R&M needs: Rod Howard from Burgomasters came by to grab the keys. First appointment will be Jan 3rd.
86'd items/ need more:
Wednesday, December 28, 2016
Wednesday 12/28/16 PM
Written By: Dusten
LY Dinner Sales: 6353
Projected Sales : 5618
TY Dinner Sales: 6142
+/- : over PS by $526, under LY by 3%
Dinner Covers: 240
Avg PPA: 25.59
Weather: Fall in December
Special events?: Week between Xmas and NYE
Who worked: Ruthy, Grace, Sayo, Renee, Krystin CL, Melisa and John H, Taylor training Andy (86) at FR and Brennan SA.
Flow of Business, Cuts and Ticket Times: Tonight was busy although the servers who have worked this week seem to think it wasn't as hectic as Monday or Tuesday night. There was definitely a frantic energy among FOH. I feel maybe they were either tired from previous days and/or doubles or perhaps just had trouble finding their rhythm. Either way, 240 covers on a Wednesday is nothing to sneeze at. No issues with ticket times, although there was a noticeable difference in roll presentation. Chalking that up to new. lesser experienced chefs. Nothing I wouldn't send out, but maybe not the ideal.
Specials:
3 Staff members that stood out (why/how): Andy came to me at about 8pm and said he didn't feel this place was for him and he was going to go. His words. He had actually seemed to be doing well. I was a little on Taylor about monitoring Andy so fine tuning of FR'ing could be made. Either way, he's gone. I told him to go ahead and clock out and wished him good luck.
-I overheard Ruthy praising Brennan's performance and that is pretty important. More so than what I am able to glean from random observation, the effect his efforts have on his coworkers speaks volumes of his performance.
-Taylor need to be a bit more involved when training. I found myself coaching him more on training that working with Andy directly. Andy was running things on his own while Taylor would be doing other things. I reminded him of ways to fine tune someone who may seem like their capable, so that they should be able to do more than "just okay."
Any VIP's in? Rachel and Carlos with her parents. The Yellowjacket bartender and her (twin?) sister. Cheer-Ups owner. The gay guy that will never let us live down that we don't sell the Red Maple Sake any longer. Some Mantis folks.
Had a woman call in after she had left. She says she had 2 $100 gift cards she brought in to pay for her meal. She said her server, Grace, was wonderful, but told the woman there was only one card. She wasn't upset, she said everything, including service was great. She just wanted us to keep an eye out for any gift cards that may turn up. She left her name and number: Louisa Williams, (415) 950-0514... it may be (415)450-0514, sorry can't be sure about my own handwriting sometimes. I asked Grace about it. She says that one card was for $100 and the other was $0 and that she explained this to the customer and the woman said okay. I told Grace it was possible the card could be through our old system and I could have possibly checked the balance on the Mercury site. By this point the card had been discarded and the trash had gone out. I know there is no way to verify any of this now, but I don't think the woman or Grace are trying to pull a fast one. Going forward it may be a good idea to relay to servers that this sort of thing can certainly happen and to have a manager check the card if the balance doesn't match what the customer says it should.
Comps& Void Detail: 45 in customer kome bucks. voided 3 nigiri pieces, hamachi, sake-toro and unagi- either delivered to wrong seat at sushi bar or rang in under wrong seat- I suspect the former. a couple of unmade misrings.
R&M needs:
86'd items/ need more: hon-magiro
LY Dinner Sales: 6353
Projected Sales : 5618
TY Dinner Sales: 6142
+/- : over PS by $526, under LY by 3%
Dinner Covers: 240
Avg PPA: 25.59
Weather: Fall in December
Special events?: Week between Xmas and NYE
Who worked: Ruthy, Grace, Sayo, Renee, Krystin CL, Melisa and John H, Taylor training Andy (86) at FR and Brennan SA.
Flow of Business, Cuts and Ticket Times: Tonight was busy although the servers who have worked this week seem to think it wasn't as hectic as Monday or Tuesday night. There was definitely a frantic energy among FOH. I feel maybe they were either tired from previous days and/or doubles or perhaps just had trouble finding their rhythm. Either way, 240 covers on a Wednesday is nothing to sneeze at. No issues with ticket times, although there was a noticeable difference in roll presentation. Chalking that up to new. lesser experienced chefs. Nothing I wouldn't send out, but maybe not the ideal.
Specials:
3 Staff members that stood out (why/how): Andy came to me at about 8pm and said he didn't feel this place was for him and he was going to go. His words. He had actually seemed to be doing well. I was a little on Taylor about monitoring Andy so fine tuning of FR'ing could be made. Either way, he's gone. I told him to go ahead and clock out and wished him good luck.
-I overheard Ruthy praising Brennan's performance and that is pretty important. More so than what I am able to glean from random observation, the effect his efforts have on his coworkers speaks volumes of his performance.
-Taylor need to be a bit more involved when training. I found myself coaching him more on training that working with Andy directly. Andy was running things on his own while Taylor would be doing other things. I reminded him of ways to fine tune someone who may seem like their capable, so that they should be able to do more than "just okay."
Any VIP's in? Rachel and Carlos with her parents. The Yellowjacket bartender and her (twin?) sister. Cheer-Ups owner. The gay guy that will never let us live down that we don't sell the Red Maple Sake any longer. Some Mantis folks.
Had a woman call in after she had left. She says she had 2 $100 gift cards she brought in to pay for her meal. She said her server, Grace, was wonderful, but told the woman there was only one card. She wasn't upset, she said everything, including service was great. She just wanted us to keep an eye out for any gift cards that may turn up. She left her name and number: Louisa Williams, (415) 950-0514... it may be (415)450-0514, sorry can't be sure about my own handwriting sometimes. I asked Grace about it. She says that one card was for $100 and the other was $0 and that she explained this to the customer and the woman said okay. I told Grace it was possible the card could be through our old system and I could have possibly checked the balance on the Mercury site. By this point the card had been discarded and the trash had gone out. I know there is no way to verify any of this now, but I don't think the woman or Grace are trying to pull a fast one. Going forward it may be a good idea to relay to servers that this sort of thing can certainly happen and to have a manager check the card if the balance doesn't match what the customer says it should.
Comps& Void Detail: 45 in customer kome bucks. voided 3 nigiri pieces, hamachi, sake-toro and unagi- either delivered to wrong seat at sushi bar or rang in under wrong seat- I suspect the former. a couple of unmade misrings.
R&M needs:
86'd items/ need more: hon-magiro
Wednesday AM Recap 12/28/16
Written By: Leary
LY Lunch Sales: 2279
Projected Sales : 2453 (+59)
TY Lunch Sales: 2512
+/- : +233, +10%
Lunch Covers: 141
Avg PPA: 17.82
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 4.77%
Weather: Warmer and partly cloudy
Special events?: Holiday week
Who worked:
Grace, Ruthy, Alex, Johnny Cl, John H, Taylor w/ Andrew FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was another solid lunch with lots of big tops. Several 5-tops, 4 6-tops, and 1 9-top. Slowly filled up, but we were mostly full by 1230 and hit a 30 minute wait by 1. John did a great job being organized at the host stand, and kept a good flow with the tables. Sat the last table on the wait at 150 Kitchen and Sushi Bar had another solid day knocking out tickets in a timely manner. Good ticket times overall. Had 1 issue with a table finding a hair in their rice, but they were fine. Just wanted it remade.
Specials:
3 Staff members that stood out (why/how):
-Ruthy slept through her alarm and was 30 minutes late. Write up and late doc.
-Andrew started training today. Seems to pick things up quickly. He has 4 lunch trains, and 4 dinner trains so he should be good to go by next week.
-John really did a great job at the host stand today.
Any VIP's in?
Comps& Void Detail:
-Guest Changed Mind on a salmon box because the guy didn't realized it was raw, got an eel box instead.
-Recovery on a Kara age Teishoku that had a hair in the rice.
-1 Customer Kome Bucks
R&M needs:
-Had John wipe down all the track lights at the sushi bar. They had gotten pretty gross.
-ABC dropped off our key today, and Bugmasters will be picking it up tomorrow morning.
86'd items/ need more:
LY Lunch Sales: 2279
Projected Sales : 2453 (+59)
TY Lunch Sales: 2512
+/- : +233, +10%
Lunch Covers: 141
Avg PPA: 17.82
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 4.77%
Weather: Warmer and partly cloudy
Special events?: Holiday week
Who worked:
Grace, Ruthy, Alex, Johnny Cl, John H, Taylor w/ Andrew FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was another solid lunch with lots of big tops. Several 5-tops, 4 6-tops, and 1 9-top. Slowly filled up, but we were mostly full by 1230 and hit a 30 minute wait by 1. John did a great job being organized at the host stand, and kept a good flow with the tables. Sat the last table on the wait at 150 Kitchen and Sushi Bar had another solid day knocking out tickets in a timely manner. Good ticket times overall. Had 1 issue with a table finding a hair in their rice, but they were fine. Just wanted it remade.
Specials:
3 Staff members that stood out (why/how):
-Ruthy slept through her alarm and was 30 minutes late. Write up and late doc.
-Andrew started training today. Seems to pick things up quickly. He has 4 lunch trains, and 4 dinner trains so he should be good to go by next week.
-John really did a great job at the host stand today.
Any VIP's in?
Comps& Void Detail:
-Guest Changed Mind on a salmon box because the guy didn't realized it was raw, got an eel box instead.
-Recovery on a Kara age Teishoku that had a hair in the rice.
-1 Customer Kome Bucks
R&M needs:
-Had John wipe down all the track lights at the sushi bar. They had gotten pretty gross.
-ABC dropped off our key today, and Bugmasters will be picking it up tomorrow morning.
86'd items/ need more:
Tuesday Recap 12/27/16
Written By: Leary
LY Lunch Sales: 2445
Projected Sales : 2366 (-192)
TY Lunch Sales: 217
+/- : -271, -11%
Lunch Covers: 116
Avg PPA: 18.74
LY Dinner Sales: 5224
Projected Sales : 5411 (+952)
TY Dinner Sales: 6363
+/- : +1139, +22%
Dinner Covers: 247
Avg PPA: 25.76
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 7.26% (All Friends & Family)
Weather: Cloudy and a little chilly in the morning
Special events?: Holiday Season
Who worked:
Lunch: Lindsey, Liam, Alex, Johnny Cl, Pat SA, Melisa H, Taylor FR
Dinner: Lindsey, Renee, Sayo, Ruthy, Krystin Cl, Pat & Leigh H, Liam FR, John SA
Flow of Business, Cuts and Ticket Times:
Lunch started off real slow and then we got a decent pop around 1. Wasn't super crazy, but we did fill up and have a few tables on a wait. The Kitchen and Sushi Bar handled the rush well. Ticket times were fine. Had only 1 issue with a table getting some bones in 2 go-go rolls. I explained that sometimes the unagi does sometimes have some random small bones in it. I tried to replace them with something else, but they said they probably ordered too much anyways and sent them back.
Beverage order was done today. I'm hoping we get everything by the weekend.
Another busy shift tonight. I don't think it started off quite as busy as last night, but we had a line at the door when we opened. Hit a solid 20-30 minute wait by 6, and 45-50 by 7. Had several waves throughout the shift, and stayed busy until almost the very end. Didn't cut down until 930 when we came off the wait. The Sushi Bar got hit pretty hard tonight. Lots of nigiri and specialty pieces throughout the shift. Had quite a few 30 minute nigiri tickets tonight. The servers were getting pretty antsy, but customers were overall pretty understanding. Toshi jumped in and helped knock tickets out when the rolls were slowing down. Had some longer tickets in the kitchen as well. Had a lot of fry items ordered all at once which slowed things down a bit. Overall things went pretty smoothly considering the level of business. Just felt like we were riding that line of acceptable ticket times for about 2 hours which put everyone a little on edge. Everyone did a good job, and worked hard to get us through the shift.
Specials:
Tsukiji Set-13
BBQ Wings - 8
3 Staff members that stood out (why/how):
Any VIP's in?
Robert
Neil
Elizabeth
Billy (bar manager of King Bee)
Comps& Void Detail:
-Owner comp for Take's Neighbors
-Recovery Botan Ebi that was dropped
-Customer Kome Bucks
-Bday Dessert
-DNL for 2 go-go rolls that the customer found bones in
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2445
Projected Sales : 2366 (-192)
TY Lunch Sales: 217
+/- : -271, -11%
Lunch Covers: 116
Avg PPA: 18.74
LY Dinner Sales: 5224
Projected Sales : 5411 (+952)
TY Dinner Sales: 6363
+/- : +1139, +22%
Dinner Covers: 247
Avg PPA: 25.76
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 7.26% (All Friends & Family)
Weather: Cloudy and a little chilly in the morning
Special events?: Holiday Season
Who worked:
Lunch: Lindsey, Liam, Alex, Johnny Cl, Pat SA, Melisa H, Taylor FR
Dinner: Lindsey, Renee, Sayo, Ruthy, Krystin Cl, Pat & Leigh H, Liam FR, John SA
Flow of Business, Cuts and Ticket Times:
Lunch started off real slow and then we got a decent pop around 1. Wasn't super crazy, but we did fill up and have a few tables on a wait. The Kitchen and Sushi Bar handled the rush well. Ticket times were fine. Had only 1 issue with a table getting some bones in 2 go-go rolls. I explained that sometimes the unagi does sometimes have some random small bones in it. I tried to replace them with something else, but they said they probably ordered too much anyways and sent them back.
Beverage order was done today. I'm hoping we get everything by the weekend.
Another busy shift tonight. I don't think it started off quite as busy as last night, but we had a line at the door when we opened. Hit a solid 20-30 minute wait by 6, and 45-50 by 7. Had several waves throughout the shift, and stayed busy until almost the very end. Didn't cut down until 930 when we came off the wait. The Sushi Bar got hit pretty hard tonight. Lots of nigiri and specialty pieces throughout the shift. Had quite a few 30 minute nigiri tickets tonight. The servers were getting pretty antsy, but customers were overall pretty understanding. Toshi jumped in and helped knock tickets out when the rolls were slowing down. Had some longer tickets in the kitchen as well. Had a lot of fry items ordered all at once which slowed things down a bit. Overall things went pretty smoothly considering the level of business. Just felt like we were riding that line of acceptable ticket times for about 2 hours which put everyone a little on edge. Everyone did a good job, and worked hard to get us through the shift.
Specials:
Tsukiji Set-13
BBQ Wings - 8
3 Staff members that stood out (why/how):
Any VIP's in?
Robert
Neil
Elizabeth
Billy (bar manager of King Bee)
Comps& Void Detail:
-Owner comp for Take's Neighbors
-Recovery Botan Ebi that was dropped
-Customer Kome Bucks
-Bday Dessert
-DNL for 2 go-go rolls that the customer found bones in
R&M needs:
86'd items/ need more:
Monday, December 26, 2016
Monday 12.26.16
Written By: Elizabeth
LY Lunch Sales: $2385
Projected Sales : $2380
TY Lunch Sales: $1996
+/- : -16% LY and -$384 PS
Lunch Covers:100
Avg PPA: $19.96
LY Dinner Sales: $5739
Projected Sales : $5768
TY Dinner Sales: $6355
+/- : +11% LY and +$587 PS
Dinner Covers: 245
Avg PPA: $25.94
Previous Days Labor: 24%
Previous Days Comps: 4%
Controllable Comps: 13.37% (Friday)
Weather: Warm and muggy in the high 70s
Special events?: day after Christmas
Who worked:
Lunch: Liam, John, Alex, Johnny CL. Taylor FR, Patrick SA, Melisa Host
Dinner: Cindy, Ruthy, Sayo, Renee, Krystin CL. John/Patrick Host, Liam SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Lunch was surprisingly slow for it being a "Federal" Holiday and business' being closed and all. I held out on making cuts, thinking we would get a late 1:15/1:30 pop, but still nothing. I cut Liam then, around 1:45 went 2 on, and then 10 til, just went to Johnny. He got one more last minute table. But that was about it. Had some rolls take 20 minutes. It was Lee on Niban and Andrew on San ban showing Yoshie how to roll, so that could have been the back up. Everything else ran smoothly.
Dinner was insane. We only had 3 on at open and we were on a wait by 5:20. Krystin came in about 5 minutes early so I put her to work immediately. Right at open we had a 14 top waiting in the lobby, along with a 5 top. It was the night of large parties, that's for sure. Cindy's section stayed a big top, with the exception of B8, and quite a few 5 tops scattered throughout the dining room. We remained on a steady wait until a little after 9pm. Cut Cindy around that time, then went 2 on at 9:40. It remained steady until close, but by 10:15 all tables had left. Crazy night. Great teamwork though. Everyone was on top of it.
3 Staff members that stood out (why/how):
-Johnny was especially helpful despite not having a full section for his entire shift. On multiple occasions I saw him in the back, running food and helping prebus sections.
-Liam was fantastic bussing- keeping an eye on all things, and being productive his entire shift.
-John does great as a host, he's so friendly and personable, he makes even bad news sound good.
Any VIP's in?
Leslie & curly haired friend (I wanna say Delores?)
Barnaby's foster mom, Kate
My old neighrbor, Kalee
A girl that use to put on Burlesque shows at the Highball, was in with her family.
Another regular family
Comps& Void Detail:
FNF for the aforementioned folks up top
Two SIN discounts at lunch
Emp Day off for Patrick's Wife.
R&M needs:
Couldn't get the soft serve machine to turn on. Plugged it in. Reset the outlet. Reset the machine. Nothing. Please call Lane in the AM about it.
86'd items/ need more:
I placed the Glazers order, so we shouldn't be 86ing anything from bev. The other orders needt o be placed, however.
LY Lunch Sales: $2385
Projected Sales : $2380
TY Lunch Sales: $1996
+/- : -16% LY and -$384 PS
Lunch Covers:100
Avg PPA: $19.96
LY Dinner Sales: $5739
Projected Sales : $5768
TY Dinner Sales: $6355
+/- : +11% LY and +$587 PS
Dinner Covers: 245
Avg PPA: $25.94
Previous Days Labor: 24%
Previous Days Comps: 4%
Controllable Comps: 13.37% (Friday)
Weather: Warm and muggy in the high 70s
Special events?: day after Christmas
Who worked:
Lunch: Liam, John, Alex, Johnny CL. Taylor FR, Patrick SA, Melisa Host
Dinner: Cindy, Ruthy, Sayo, Renee, Krystin CL. John/Patrick Host, Liam SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Lunch was surprisingly slow for it being a "Federal" Holiday and business' being closed and all. I held out on making cuts, thinking we would get a late 1:15/1:30 pop, but still nothing. I cut Liam then, around 1:45 went 2 on, and then 10 til, just went to Johnny. He got one more last minute table. But that was about it. Had some rolls take 20 minutes. It was Lee on Niban and Andrew on San ban showing Yoshie how to roll, so that could have been the back up. Everything else ran smoothly.
Dinner was insane. We only had 3 on at open and we were on a wait by 5:20. Krystin came in about 5 minutes early so I put her to work immediately. Right at open we had a 14 top waiting in the lobby, along with a 5 top. It was the night of large parties, that's for sure. Cindy's section stayed a big top, with the exception of B8, and quite a few 5 tops scattered throughout the dining room. We remained on a steady wait until a little after 9pm. Cut Cindy around that time, then went 2 on at 9:40. It remained steady until close, but by 10:15 all tables had left. Crazy night. Great teamwork though. Everyone was on top of it.
3 Staff members that stood out (why/how):
-Johnny was especially helpful despite not having a full section for his entire shift. On multiple occasions I saw him in the back, running food and helping prebus sections.
-Liam was fantastic bussing- keeping an eye on all things, and being productive his entire shift.
-John does great as a host, he's so friendly and personable, he makes even bad news sound good.
Any VIP's in?
Leslie & curly haired friend (I wanna say Delores?)
Barnaby's foster mom, Kate
My old neighrbor, Kalee
A girl that use to put on Burlesque shows at the Highball, was in with her family.
Another regular family
Comps& Void Detail:
FNF for the aforementioned folks up top
Two SIN discounts at lunch
Emp Day off for Patrick's Wife.
R&M needs:
Couldn't get the soft serve machine to turn on. Plugged it in. Reset the outlet. Reset the machine. Nothing. Please call Lane in the AM about it.
86'd items/ need more:
I placed the Glazers order, so we shouldn't be 86ing anything from bev. The other orders needt o be placed, however.
Saturday, December 24, 2016
Friday PM Recap 11/23/16
Written By: Leary
LY Dinner Sales: 0.00
Projected Sales : 5400 (+469)
TY Dinner Sales: 5869
+/- :
Dinner Covers: 186
Avg PPA: 31.55
Weather: Cool and Muggy
Special events?: Christmas Eve Eve
Who worked:
Liam, Krystin, Lindsey, Ruthy, Dusten CL, John Trn Marshall SA, Pat & Leigh H, Taylor FR
Flow of Business, Cuts and Ticket Times:
Well...tonight started off fast and furious. Several tables waiting when we opened. A little bit of a lull after the first round to give us a false sense of security, and then a pretty big wave of people at 545-630. It was a pretty solid early pop, and overall very hectic. Elizabeth stuck around, and thank goodness because we needed every free hand possible. The sushi bar started off 3 on, and 4 on for the night. Ek wasn't here until 630. We had several 30 minute tickets because of it, and had almost an hour on 3 nigiri pieces that the table decided they didn't want by the time they came out. Also, in the middle of the business the 6 pm catering order was forgotten about. When the guy showed up we bought him a beer while he waited. He was luckily patient and understanding. When Ek and Take showed up things got back on track with the sushi bar. The Kitchen was hit really hard right in the beginning. JFC delivered the order at 445 which added to the hectic beginning of the shift. The Beef Tataki special was extremely time consuming to prepare, and ended up slowing down the line quite a bit. Had one table get tired of waiting, and cancelled the order right when it was ready. Elizabeth wanted to cancel the special at first, but after the first push the kitchen seemed caught up so I said we should keep it. She ended up being right, and we 86'd after the cancelled order. By 8pm things had slowed down quite a bit. We were 1/2 empty by 815 so I cut the cocktail, host 1, and went 3 on. We continue to have a steady flow of tables over the next couple of hours, but never filled back up or went on another wait. 2 on at 940. Cut second host at 10.
During the madness we had a 4-top sat at S1-S4. They had obviously been drinking a bit earlier in the evening, but the guy just started to get really sloppy as the food was coming out. We were keeping an eye on him, and when he started nodding off I let them know he had to go. I was nice about, but just explained it's against the law to have someone that intoxicated in the building. The ladies said they were going, but then proceeded to order more. I went back over and said he had to leave immediately so one lady got her pieces to go and took him home. Tis the season.
Specials:
Whole Aji- 4
Beef Tataki- 12
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Cust Kome Bucks
-Birthday Dessert
-Guest changed mind Beef Tataki
-Guest changed Mind on 3 nigiri pieces
-Owner comp from Take to Kenta's friend's family
R&M needs:
-Changed all the lights that were out on the patio.
-Roach Sprayed the soft serve machine, and left some bait boxes on it as well. The soft serve is also currently unplugged.
-Changed out the water filters.
86'd items/ need more: Taru Sake
LY Dinner Sales: 0.00
Projected Sales : 5400 (+469)
TY Dinner Sales: 5869
+/- :
Dinner Covers: 186
Avg PPA: 31.55
Weather: Cool and Muggy
Special events?: Christmas Eve Eve
Who worked:
Liam, Krystin, Lindsey, Ruthy, Dusten CL, John Trn Marshall SA, Pat & Leigh H, Taylor FR
Flow of Business, Cuts and Ticket Times:
Well...tonight started off fast and furious. Several tables waiting when we opened. A little bit of a lull after the first round to give us a false sense of security, and then a pretty big wave of people at 545-630. It was a pretty solid early pop, and overall very hectic. Elizabeth stuck around, and thank goodness because we needed every free hand possible. The sushi bar started off 3 on, and 4 on for the night. Ek wasn't here until 630. We had several 30 minute tickets because of it, and had almost an hour on 3 nigiri pieces that the table decided they didn't want by the time they came out. Also, in the middle of the business the 6 pm catering order was forgotten about. When the guy showed up we bought him a beer while he waited. He was luckily patient and understanding. When Ek and Take showed up things got back on track with the sushi bar. The Kitchen was hit really hard right in the beginning. JFC delivered the order at 445 which added to the hectic beginning of the shift. The Beef Tataki special was extremely time consuming to prepare, and ended up slowing down the line quite a bit. Had one table get tired of waiting, and cancelled the order right when it was ready. Elizabeth wanted to cancel the special at first, but after the first push the kitchen seemed caught up so I said we should keep it. She ended up being right, and we 86'd after the cancelled order. By 8pm things had slowed down quite a bit. We were 1/2 empty by 815 so I cut the cocktail, host 1, and went 3 on. We continue to have a steady flow of tables over the next couple of hours, but never filled back up or went on another wait. 2 on at 940. Cut second host at 10.
During the madness we had a 4-top sat at S1-S4. They had obviously been drinking a bit earlier in the evening, but the guy just started to get really sloppy as the food was coming out. We were keeping an eye on him, and when he started nodding off I let them know he had to go. I was nice about, but just explained it's against the law to have someone that intoxicated in the building. The ladies said they were going, but then proceeded to order more. I went back over and said he had to leave immediately so one lady got her pieces to go and took him home. Tis the season.
Specials:
Whole Aji- 4
Beef Tataki- 12
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Cust Kome Bucks
-Birthday Dessert
-Guest changed mind Beef Tataki
-Guest changed Mind on 3 nigiri pieces
-Owner comp from Take to Kenta's friend's family
R&M needs:
-Changed all the lights that were out on the patio.
-Roach Sprayed the soft serve machine, and left some bait boxes on it as well. The soft serve is also currently unplugged.
-Changed out the water filters.
86'd items/ need more: Taru Sake
Friday, December 23, 2016
Friday AM 12.23.16
Written By: Elizabeth
LY Lunch Sales: $0 Christmas LY. LY same date is $2089
Projected Sales : $2850
TY Lunch Sales: $2587
+/- : -$263 PS
Lunch Covers: 154
Avg PPA: $16.80
Previous Days Labor:22%
Previous Days Comps: 3%
Controllable Comps: 16.33% FNF mainly.
Weather: Overcast, low 60s
Special events?: Christmas Eve Eve
Who worked: Renee, Sophia, Alex, Johnny CL. John Host, Taylor FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow start, though we did get 5 tables right at 11am. Steady towards noon. Leary was here to help in case we got a crazy push, but by 1pm it was still mellow and steady, so I let him go. We remained steady throughout 1pm and sat our last table right at 2 on the nose. Had a small wait here and there for parties of 3, but that was about it. Consistent and steady was the name of the game today.
The kitchen got hit pretty hard and had some struggles today. Right from the start, the prep table collapsed from the weight of tempura bags and sent tempura dust everywhere. Matt helped to clean it up but that left Hector to get bogged down with ramen. Some ramen took 20 minutes to get to tables, and had one table get their Ramen only to find that the noodles were all short, looking like they had been cut or something. He was understanding, a regular of ours who always get the Tonkotsu (he said it's actually be a year since he's been in, though I feel like I've seen him sooner than that) He also said that there was too much spinach in it. I took care of his meal since it wasn't that great. Which got me thinking about the toppings in the ramen. Wouldn't it be more consistent if we had scoops in most of the ingredients? Like a tablespoon of corn, tablespoon wakame, etc. I think that would solve the consistency problems. When I was at Alamo they had specs on even the pizzas, like 13 pieces of pepperoni on each pizza, and I would have to count out the pieces as I assembled each pizza. But it was consistent.
3 Staff members that stood out (why/how):
-Brennan got a little coaching from Leary- I've noticed this too- he leaves his towel on the table while setting it. Leary had him put it on the tray.
-Everyone was moving today. No one was too challanged except for the kitchen. Spirits were high and feet were moving!
Any VIP's in?
Karen
Rob
Comps& Void Detail:
$21 for Kitchen error with the Ramen. I bought his side kara age and hot tea too, since he hardly ate any of his ramen.
R&M needs:
Bugs in the soft serve machine...
86'd items/ need more:
LY Lunch Sales: $0 Christmas LY. LY same date is $2089
Projected Sales : $2850
TY Lunch Sales: $2587
+/- : -$263 PS
Lunch Covers: 154
Avg PPA: $16.80
Previous Days Labor:22%
Previous Days Comps: 3%
Controllable Comps: 16.33% FNF mainly.
Weather: Overcast, low 60s
Special events?: Christmas Eve Eve
Who worked: Renee, Sophia, Alex, Johnny CL. John Host, Taylor FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow start, though we did get 5 tables right at 11am. Steady towards noon. Leary was here to help in case we got a crazy push, but by 1pm it was still mellow and steady, so I let him go. We remained steady throughout 1pm and sat our last table right at 2 on the nose. Had a small wait here and there for parties of 3, but that was about it. Consistent and steady was the name of the game today.
The kitchen got hit pretty hard and had some struggles today. Right from the start, the prep table collapsed from the weight of tempura bags and sent tempura dust everywhere. Matt helped to clean it up but that left Hector to get bogged down with ramen. Some ramen took 20 minutes to get to tables, and had one table get their Ramen only to find that the noodles were all short, looking like they had been cut or something. He was understanding, a regular of ours who always get the Tonkotsu (he said it's actually be a year since he's been in, though I feel like I've seen him sooner than that) He also said that there was too much spinach in it. I took care of his meal since it wasn't that great. Which got me thinking about the toppings in the ramen. Wouldn't it be more consistent if we had scoops in most of the ingredients? Like a tablespoon of corn, tablespoon wakame, etc. I think that would solve the consistency problems. When I was at Alamo they had specs on even the pizzas, like 13 pieces of pepperoni on each pizza, and I would have to count out the pieces as I assembled each pizza. But it was consistent.
3 Staff members that stood out (why/how):
-Brennan got a little coaching from Leary- I've noticed this too- he leaves his towel on the table while setting it. Leary had him put it on the tray.
-Everyone was moving today. No one was too challanged except for the kitchen. Spirits were high and feet were moving!
Any VIP's in?
Karen
Rob
Comps& Void Detail:
$21 for Kitchen error with the Ramen. I bought his side kara age and hot tea too, since he hardly ate any of his ramen.
R&M needs:
Bugs in the soft serve machine...
86'd items/ need more:
Thursday, December 22, 2016
Thursday PM 12.22.16
Written By: Elizabeth
LY Dinner Sales: Closed for Christmas Eve. Same actual day LY was $5433 though.
Projected Sales : $5785
TY Dinner Sales: $5367
+/- : +$440 PS
Dinner Covers: 197
Avg PPA: $27.24
Weather: Low 70s and sunny. Pleasant evening.
Special events?: almost Christmas!
Who worked: Ruthy, Liam, Lindsey, Krystin, Dusten CL. Melisa & Leigh Host, John FR, Patrick SA
Flow of Business, Cuts and Ticket Times:
What a difference a day makes. Tonight was the polar opposite of last night, though it didn't start that way. We got his hard and filled up by 5:30 (thank god I called the staff in early), But after that initial round, no one else came in. We didn't go on a wait for more than maybe 5 minutes. By 7pm we were still functioning on a one in one out basis. The kitchen got some hard pops, but did a great job getting everything out in a timely manner. The only thing that got missed was a kaki fry that I think John stabbed the ticket without knowing where he was going. It was for A8 and they weren't upset about it. It was pretty slow so I cut Renee at 8:15. I bought her dinner since she only made $8.
I cut Liam at 8:45, Ruthy and Lindsey at 9:15 and went to just Dusten at 9:30, he got 2 tables after that as the night slowed to a close.
The only incident that occurred tonight, unfortunately, was with the table with the Kaki fry. A8 also had their car towed because they parked at Mrs. Johnson's donuts. This was in no way our fault, as we have it written on our sign out front. I double checked. It's in all caps. But the man wanted to let me know. I told him that yes they tow. He tried to say they were parked to the side, and I told him it was all their property so that would be why. The wife tried to argue with me and told me that we need to let people know. I told her it was written on our sign. She didn't like that answer either. They were just trying to blame someone, instead of taking responsibility. I told them I was sorry but there really wasn't anything else to say. Then a little bit later the guy came in again wanting to talk to me, this time telling me that he will never be back because their entire experience was awful and their order got messed up. I essentially told him that just because his car got towed, he shouldn't let that muddy his experience with us. If there was actually a bigger problem at his table, then he should have let me know so that I would have been able to diffuse the situation before they left, but I wasn't made aware of any issues. That seemed to stop him, full knowing he was still in the wrong. He was just flustered and angry. I understand. He made a dumb mistake.
Specials:
Daniel made a special: cucumber slices with beef tataki wrapped around it. The beef was cooked in Soy, Mirin, Ponzu & vinegar, with sesame seeds, and finished with crispy garlic, sesame seeds and shiso leaf. It sold very well and the staff also enjoyed it.
We also featured his thai style salmon, which I, instead, called Spicy Ponzu Salmon. Not the best name, I know, but it was all I could come up with without referring to Thai again.
Whole Aji-(3) Ruthy dropped an entire Aji skeleton on the floor while trying to run it back to the kitchen.
3 Staff members that stood out (why/how):
-Liam did a great job asking for help where he needed it tonight. Also, once again, a great attitude on the floor.
-I had to ask John to make his bandana look more like a head covering and less like a jazzer-cise headband. Daniel also forget his bandana today so he was wearing a hairnet. We need to make sure everyone is keeping their hair kept and away from food. No issues tonight, but there was room for error.
Any VIP's in?
Susan and Jason as promised.
My old FR from Italic, Adam.
Comps& Void Detail:
Bought the guys in the kitchen a round of beer for kicking ass tonight.
Kome bucks from Flightpath folks. It was expired, but they always give our staff a discount.
Emp Kome Bucks for Renees Dinner (on me, no bucks attached)
R&M needs:
86'd items/ need more:
Zoe never came in today.
LY Dinner Sales: Closed for Christmas Eve. Same actual day LY was $5433 though.
Projected Sales : $5785
TY Dinner Sales: $5367
+/- : +$440 PS
Dinner Covers: 197
Avg PPA: $27.24
Weather: Low 70s and sunny. Pleasant evening.
Special events?: almost Christmas!
Who worked: Ruthy, Liam, Lindsey, Krystin, Dusten CL. Melisa & Leigh Host, John FR, Patrick SA
Flow of Business, Cuts and Ticket Times:
What a difference a day makes. Tonight was the polar opposite of last night, though it didn't start that way. We got his hard and filled up by 5:30 (thank god I called the staff in early), But after that initial round, no one else came in. We didn't go on a wait for more than maybe 5 minutes. By 7pm we were still functioning on a one in one out basis. The kitchen got some hard pops, but did a great job getting everything out in a timely manner. The only thing that got missed was a kaki fry that I think John stabbed the ticket without knowing where he was going. It was for A8 and they weren't upset about it. It was pretty slow so I cut Renee at 8:15. I bought her dinner since she only made $8.
I cut Liam at 8:45, Ruthy and Lindsey at 9:15 and went to just Dusten at 9:30, he got 2 tables after that as the night slowed to a close.
The only incident that occurred tonight, unfortunately, was with the table with the Kaki fry. A8 also had their car towed because they parked at Mrs. Johnson's donuts. This was in no way our fault, as we have it written on our sign out front. I double checked. It's in all caps. But the man wanted to let me know. I told him that yes they tow. He tried to say they were parked to the side, and I told him it was all their property so that would be why. The wife tried to argue with me and told me that we need to let people know. I told her it was written on our sign. She didn't like that answer either. They were just trying to blame someone, instead of taking responsibility. I told them I was sorry but there really wasn't anything else to say. Then a little bit later the guy came in again wanting to talk to me, this time telling me that he will never be back because their entire experience was awful and their order got messed up. I essentially told him that just because his car got towed, he shouldn't let that muddy his experience with us. If there was actually a bigger problem at his table, then he should have let me know so that I would have been able to diffuse the situation before they left, but I wasn't made aware of any issues. That seemed to stop him, full knowing he was still in the wrong. He was just flustered and angry. I understand. He made a dumb mistake.
Specials:
Daniel made a special: cucumber slices with beef tataki wrapped around it. The beef was cooked in Soy, Mirin, Ponzu & vinegar, with sesame seeds, and finished with crispy garlic, sesame seeds and shiso leaf. It sold very well and the staff also enjoyed it.
We also featured his thai style salmon, which I, instead, called Spicy Ponzu Salmon. Not the best name, I know, but it was all I could come up with without referring to Thai again.
Whole Aji-(3) Ruthy dropped an entire Aji skeleton on the floor while trying to run it back to the kitchen.
3 Staff members that stood out (why/how):
-Liam did a great job asking for help where he needed it tonight. Also, once again, a great attitude on the floor.
-I had to ask John to make his bandana look more like a head covering and less like a jazzer-cise headband. Daniel also forget his bandana today so he was wearing a hairnet. We need to make sure everyone is keeping their hair kept and away from food. No issues tonight, but there was room for error.
Any VIP's in?
Susan and Jason as promised.
My old FR from Italic, Adam.
Comps& Void Detail:
Bought the guys in the kitchen a round of beer for kicking ass tonight.
Kome bucks from Flightpath folks. It was expired, but they always give our staff a discount.
Emp Kome Bucks for Renees Dinner (on me, no bucks attached)
R&M needs:
86'd items/ need more:
Zoe never came in today.
Thursday AM Recap 12/22/16
Written By: Leary
LY Lunch Sales: 0.00 (Christmas Eve)
Projected Sales : 2645 (+440)
TY Lunch Sales: 3085
+/- :
Lunch Covers: 159
Avg PPA: 19.12
Previous Days Labor: 20%
Previous Days Comps: 6%
Controllable Comps: 19.12% (all FNF as mentioned in last night's blog)
Weather: Sunny and pretty, a little chilly at first
Special events?:
Who worked:
Sayo, John, Alex, Johnny Cl, Patrick SA, Alina H, Taylor FR
Flow of Business, Cuts and Ticket Times:
Busy from the start today. Filled up by 12 and stayed on a steady 20-25 min wait until close. Sat our last table on the wait around 215. The business came at a nice pace overall so ticket times were mostly good. Had a couple longer tickets for specialty pieces, but customers were mostly patient so only 1 comps needed. Half off for a Chirashi bowl. I think the ticket was sent when paper was being changed, or it was lost. By the time it came out the other 2 guests were almost done with their meals.
Specials:
3 Staff members that stood out (why/how):
-Patrick did a great job keeping up with the level of business today.
-Alina- did a great job holding it down at the host stand. I still catch little things here or there that need correcting, but overall consistently solid performance from her.
-Kitchen did a great job today. Aki is working like a seasoned pro, and Pauline seems to be handling the ramen station well.
Any VIP's in?
Comps& Void Detail:
EMP Day Off Dusten
Emp Day off Abel
FNF 2 pieces for Abel
Recovery 1/2 off Chirashi Bowl long wait
DNL Iced Green Tea
R&M needs:
86'd items/ need more:
LY Lunch Sales: 0.00 (Christmas Eve)
Projected Sales : 2645 (+440)
TY Lunch Sales: 3085
+/- :
Lunch Covers: 159
Avg PPA: 19.12
Previous Days Labor: 20%
Previous Days Comps: 6%
Controllable Comps: 19.12% (all FNF as mentioned in last night's blog)
Weather: Sunny and pretty, a little chilly at first
Special events?:
Who worked:
Sayo, John, Alex, Johnny Cl, Patrick SA, Alina H, Taylor FR
Flow of Business, Cuts and Ticket Times:
Busy from the start today. Filled up by 12 and stayed on a steady 20-25 min wait until close. Sat our last table on the wait around 215. The business came at a nice pace overall so ticket times were mostly good. Had a couple longer tickets for specialty pieces, but customers were mostly patient so only 1 comps needed. Half off for a Chirashi bowl. I think the ticket was sent when paper was being changed, or it was lost. By the time it came out the other 2 guests were almost done with their meals.
Specials:
3 Staff members that stood out (why/how):
-Patrick did a great job keeping up with the level of business today.
-Alina- did a great job holding it down at the host stand. I still catch little things here or there that need correcting, but overall consistently solid performance from her.
-Kitchen did a great job today. Aki is working like a seasoned pro, and Pauline seems to be handling the ramen station well.
Any VIP's in?
Comps& Void Detail:
EMP Day Off Dusten
Emp Day off Abel
FNF 2 pieces for Abel
Recovery 1/2 off Chirashi Bowl long wait
DNL Iced Green Tea
R&M needs:
86'd items/ need more:
Wednesday, December 21, 2016
Wednesday 12.21.16
Written By: Elizabeth
LY Lunch Sales:$2089
Projected Sales :$2557
TY Lunch Sales:$2713
+/- :+30% LY and +$155 PS
Lunch Covers: 143
Avg PPA: $18.97
LY Dinner Sales: $5320
Projected Sales : $5174
TY Dinner Sales:$6484
+/- :+22% LY and +$1310 PS
Dinner Covers:223
Avg PPA: $29.08
Previous Days Labor:21%
Previous Days Comps: 4%
Controllable Comps:2.79%
Weather:Beautiful, in the high 60s, low 70s. Sunny.
Special events?:
week of Christmas
Who worked:
Lunch: Liam, John, Ruthy, Johnny CL. Alina Host, Patrick SA, Taylor FR
Dinner: Liam, Cindy, Sayo, Lindsey, Sophia CL. Melisa & Chelsea hosted, however Chelsea ended up cocktailing all night, ringing almost $500 in sales! Please schedule a cocktail next year. John SA TR Marshall,
Flow of Business, Cuts and Ticket Times:
Lunch started and slow and went then just went from 0 to 60. Went on a wait by noon and came off the wait around 1:45. Everyone put a good hustle on, no major issues other than someone calling us and complaining because there was no neighborhood parking and wanted a solution to that.
POS Solutions came at 3pm and changed out the terminals.
Dinner service was much like lunch. A powerful HH and on a wait by 5:45. We stayed on the wait until about 9:30 too. Didn't make any cuts until about 9:40, and went down to just 2 on. Solid night, lots of alcohol being sold, which was nice to see. Everyone was helping each other out. No issues. No complaints. Ideal night.
Specials:Whole Aji
3 Staff members that stood out (why/how):
-Marshall trained tonight as SA and picked up quickly. I would say his biggest area of opportunity would just be overall presentation of the table: lining napkins up, soy sauce with sesame and togarsashi, etc. But he was speedy overall. I chatted with him after his shift to see how he felt, and he said he liked it, just was feeling a little under the weather. I also checked in with John afterwards and he said he picked up quick and will do well with another training shift.
-Liam struggled a little with lunch but he was in the Back Bs. he's just trying to find his groove. No major issues, just had to watch over him a little and back him up. He did great at his dinner shift. He's got such a positive attitude and overall great personality.
-Sayo also needed a little help this evening, but tis the season with high maintenance tables and those that don't usually go out.
Everyone had a great attitude all night. Lindsey too. Great vibe in here tonight.
Any VIP's in?
Old John (gave him his sake)
Susan and a friend (her and Jason will be in tomorrow night too) Gave her her sake
Ingrid and James (gave them their sake)
Victor and his wife (how did we forget them for gifts!?)
Miho (for lunch)
Stephany (mgr at Italic)
I might be forgetting someone. There were a lot today and I didn't write any names down like an idiot.
Kaila from Serendipity (she's dropping off some wine for me tomorrow, FYI)
I only have 1 sake gift left but there are two names on the list that haven't been marked off: Rachel and Carlos, Ransom and David. I'm assuming one got it and one didn't?
Comps& Void Detail:
Pretty much all FNF comps. So they might be high. But i'd rather it be FNF comps rather than long ticket times, etc.
R&M needs:
86'd items/ need more:
Toothpicks
Hops and Grain
LY Lunch Sales:$2089
Projected Sales :$2557
TY Lunch Sales:$2713
+/- :+30% LY and +$155 PS
Lunch Covers: 143
Avg PPA: $18.97
LY Dinner Sales: $5320
Projected Sales : $5174
TY Dinner Sales:$6484
+/- :+22% LY and +$1310 PS
Dinner Covers:223
Avg PPA: $29.08
Previous Days Labor:21%
Previous Days Comps: 4%
Controllable Comps:2.79%
Weather:Beautiful, in the high 60s, low 70s. Sunny.
Special events?:
week of Christmas
Who worked:
Lunch: Liam, John, Ruthy, Johnny CL. Alina Host, Patrick SA, Taylor FR
Dinner: Liam, Cindy, Sayo, Lindsey, Sophia CL. Melisa & Chelsea hosted, however Chelsea ended up cocktailing all night, ringing almost $500 in sales! Please schedule a cocktail next year. John SA TR Marshall,
Flow of Business, Cuts and Ticket Times:
Lunch started and slow and went then just went from 0 to 60. Went on a wait by noon and came off the wait around 1:45. Everyone put a good hustle on, no major issues other than someone calling us and complaining because there was no neighborhood parking and wanted a solution to that.
POS Solutions came at 3pm and changed out the terminals.
Dinner service was much like lunch. A powerful HH and on a wait by 5:45. We stayed on the wait until about 9:30 too. Didn't make any cuts until about 9:40, and went down to just 2 on. Solid night, lots of alcohol being sold, which was nice to see. Everyone was helping each other out. No issues. No complaints. Ideal night.
Specials:Whole Aji
3 Staff members that stood out (why/how):
-Marshall trained tonight as SA and picked up quickly. I would say his biggest area of opportunity would just be overall presentation of the table: lining napkins up, soy sauce with sesame and togarsashi, etc. But he was speedy overall. I chatted with him after his shift to see how he felt, and he said he liked it, just was feeling a little under the weather. I also checked in with John afterwards and he said he picked up quick and will do well with another training shift.
-Liam struggled a little with lunch but he was in the Back Bs. he's just trying to find his groove. No major issues, just had to watch over him a little and back him up. He did great at his dinner shift. He's got such a positive attitude and overall great personality.
-Sayo also needed a little help this evening, but tis the season with high maintenance tables and those that don't usually go out.
Everyone had a great attitude all night. Lindsey too. Great vibe in here tonight.
Any VIP's in?
Old John (gave him his sake)
Susan and a friend (her and Jason will be in tomorrow night too) Gave her her sake
Ingrid and James (gave them their sake)
Victor and his wife (how did we forget them for gifts!?)
Miho (for lunch)
Stephany (mgr at Italic)
I might be forgetting someone. There were a lot today and I didn't write any names down like an idiot.
Kaila from Serendipity (she's dropping off some wine for me tomorrow, FYI)
I only have 1 sake gift left but there are two names on the list that haven't been marked off: Rachel and Carlos, Ransom and David. I'm assuming one got it and one didn't?
Comps& Void Detail:
Pretty much all FNF comps. So they might be high. But i'd rather it be FNF comps rather than long ticket times, etc.
R&M needs:
86'd items/ need more:
Toothpicks
Hops and Grain
Tuesday Recap 11/20/16
Written By: Leary
LY Lunch Sales: 2328
Projected Sales : 2465 (-37)
TY Lunch Sales: 2428
+/- : +100, +4%
Lunch Covers: 147
Avg PPA: 16.52
LY Dinner Sales: 5433
Projected Sales : 5211 (+277)
TY Dinner Sales: 5488
+/- : +55, +1%
Dinner Covers: 212
Avg PPA: 25.89
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 1%
Weather: Chilly morning, turned into a nice day, cold at night
Special events?: Week before Tuesday
Who worked:
Lunch: Alex, John, Mandy, Johnny Cl, Pat SA, Taylor FR, Melisa H
Dinner: Liam, Ruthy, Renee, Lindsey, Clair Cl, Hiroe FR, Chelsea & Leigh H, Taylor SA
Flow of Business, Cuts and Ticket Times:
It was a good steady lunch. Filled up by 1145, and stayed on a steady 20-25 min wait until a little after 1. We started thinning out around 130. I was expecting a late pop, but just a few more tables before we closed. Ticket times were solid. No customer issues.
It was a good Tuesday. Steady flow of tables right when we opened the doors. Filled up by a little after 6, and went on a wait. 45 minutes at our peak, but mostly 25-30. Stayed full until after 930. Cut Leigh at 910, and went 2 on at 940. Ticket times were good. No customer issues.
I bought some more cough drops, emergen-c, theraflu, and ibuprofen for the office. Tis the season.
Specials:
Seared Hama Toro- 7
3 Staff members that stood out (why/how):
-Marshall went home sick. He is suppose to SA train tomorrow, but if he's not feeling good I'd rather him stay at home and not get people sick.
-Taylor did a good food running today, and then just called it in as the SA tonight.
Any VIP's in?
-Junko
-Neil (gave him his bottle and made him look cool in front of his lady friend)
-Leslie (gave her her bottle and she was very appreciative)
-My Friend Kris Janes came in with some friends from out of town
Comps& Void Detail:
-Owner Comp for Junko's Table
-2 Birthday Comps
-Owner Comp for Kayo
-1 Cust Kome Buck, 1 Holiday Promo Kome Bucks
-1 Server Misring for Johnny. The customer ordered a Superfly and Johnny heard Superstar
R&M needs:
-Still having issues with the internet being glitchy. Credit cards and music stopped working for about 5 minutes early in the beginning of the shift, and then worked fine the rest of the shift.
-Called Victor today to make sure that he was going to re-stock all of bait boxes before the holiday.
-Recieved the new Aloha Terminals today. Followed up with the help to make sure they were coming out tomorrow to install them. They'll here 9-10 or 3-4 to install. The boxes are in the office for now, but they are taking up a lot of space. Hopefully they come in the morning and get them out of the way.
-Cancelled services with ABC today, and signed up with Bug Masters. They'll be starting services Jan 3rd.
-Sysco will be by tomorrow to pick a case of diet coke covered in some kind of chard black substance, and a case of Izzy that is filled with broken shards of glass. They are bothe sitting on the office floor.
86'd items/ need more:
LY Lunch Sales: 2328
Projected Sales : 2465 (-37)
TY Lunch Sales: 2428
+/- : +100, +4%
Lunch Covers: 147
Avg PPA: 16.52
LY Dinner Sales: 5433
Projected Sales : 5211 (+277)
TY Dinner Sales: 5488
+/- : +55, +1%
Dinner Covers: 212
Avg PPA: 25.89
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 1%
Weather: Chilly morning, turned into a nice day, cold at night
Special events?: Week before Tuesday
Who worked:
Lunch: Alex, John, Mandy, Johnny Cl, Pat SA, Taylor FR, Melisa H
Dinner: Liam, Ruthy, Renee, Lindsey, Clair Cl, Hiroe FR, Chelsea & Leigh H, Taylor SA
Flow of Business, Cuts and Ticket Times:
It was a good steady lunch. Filled up by 1145, and stayed on a steady 20-25 min wait until a little after 1. We started thinning out around 130. I was expecting a late pop, but just a few more tables before we closed. Ticket times were solid. No customer issues.
It was a good Tuesday. Steady flow of tables right when we opened the doors. Filled up by a little after 6, and went on a wait. 45 minutes at our peak, but mostly 25-30. Stayed full until after 930. Cut Leigh at 910, and went 2 on at 940. Ticket times were good. No customer issues.
I bought some more cough drops, emergen-c, theraflu, and ibuprofen for the office. Tis the season.
Specials:
Seared Hama Toro- 7
3 Staff members that stood out (why/how):
-Marshall went home sick. He is suppose to SA train tomorrow, but if he's not feeling good I'd rather him stay at home and not get people sick.
-Taylor did a good food running today, and then just called it in as the SA tonight.
Any VIP's in?
-Junko
-Neil (gave him his bottle and made him look cool in front of his lady friend)
-Leslie (gave her her bottle and she was very appreciative)
-My Friend Kris Janes came in with some friends from out of town
Comps& Void Detail:
-Owner Comp for Junko's Table
-2 Birthday Comps
-Owner Comp for Kayo
-1 Cust Kome Buck, 1 Holiday Promo Kome Bucks
-1 Server Misring for Johnny. The customer ordered a Superfly and Johnny heard Superstar
R&M needs:
-Still having issues with the internet being glitchy. Credit cards and music stopped working for about 5 minutes early in the beginning of the shift, and then worked fine the rest of the shift.
-Called Victor today to make sure that he was going to re-stock all of bait boxes before the holiday.
-Recieved the new Aloha Terminals today. Followed up with the help to make sure they were coming out tomorrow to install them. They'll here 9-10 or 3-4 to install. The boxes are in the office for now, but they are taking up a lot of space. Hopefully they come in the morning and get them out of the way.
-Cancelled services with ABC today, and signed up with Bug Masters. They'll be starting services Jan 3rd.
-Sysco will be by tomorrow to pick a case of diet coke covered in some kind of chard black substance, and a case of Izzy that is filled with broken shards of glass. They are bothe sitting on the office floor.
86'd items/ need more:
Monday, December 19, 2016
Monday 12/19/16 PM recap
Written By: Dusten
LY Dinner Sales:5649
Projected Sales :5544
TY Dinner Sales: 5477
+/- : down from LY by 3%, under PS by $67
Dinner Covers: 196
Avg PPA: 27.94
Weather: low 40's- high 30's
Special events?: Elizabeth's 35th trip around the sun!
Who worked: Mandy, Liam, Ruthy, Krystin, Clair CL,
Flow of Business, Cuts and Ticket Times: It was a night of spills and misrings. We went on a wait around 6:30 and sat the las tparty on the list at 9:15pm. There definitely was a frantic energy among the servers but everyone seemed to be in a really good mood. We were still at least half full at closing. I cut Liam, Mandy, Ruthy and Leigh at 9:30pm. No ticket times that I am aware of. No drama. No belly-aching.
Specials:
3 Staff members that stood out (why/how): Krystin managed to break a good number of parfait dishes inside of the refridgerator over the wasabi/ginger set-ups. All were scrapped. There was some concern there might be glass in the wasabi bucket as well. Scrapped. I made new wasabi and two trays of setups at about 9pm. An honest mistake but we are down 3 or 4 parfait glasses.
-Ruthy did a great job with the party room. First party was a group from the Grackle. They had a great time. After in was a bunch of stepford wives with their spawn.
-Leigh forgot to put someone's name on the list. It is possible this happened as I was taking a reservation. Someone called in the middle of our busiest moment to book a reso for wednesday. I probably should have just gotten their name and number and returned the call when we weren't so slammed. The couple waiting for a table came to the host stand. We couldn't find them so we gave them the next available spot and I sent them some gyoza and miso soup. They seemed fine after that.
There are still a ton of sketchy characters hovering around the neighborhood. I'm trying to emphasize to the staff to look out for each other. Rumor has it the dude that climbed into my friends backyard in the middle of the night and knocked on her window was spotted accross the street from the Grand today at about 6pm. I was outside talking to the Grackle folks at one point and saw a dude weaving through cars in our lot as he meandered down the road.
Any VIP's in? The McGuires, Rchel and Carlos, Monk.
Comps& Void Detail: Lots of misrings. Everything, thankfully was caught in the moment and not made.
recovery gyoza for table not on list
SIN discount for Grackle folks
$40 in customer kome bucks
bday taiyaki, bday fried ice cream, bday camembert,
R&M needs:
86'd items/ need more:
LY Dinner Sales:5649
Projected Sales :5544
TY Dinner Sales: 5477
+/- : down from LY by 3%, under PS by $67
Dinner Covers: 196
Avg PPA: 27.94
Weather: low 40's- high 30's
Special events?: Elizabeth's 35th trip around the sun!
Who worked: Mandy, Liam, Ruthy, Krystin, Clair CL,
Flow of Business, Cuts and Ticket Times: It was a night of spills and misrings. We went on a wait around 6:30 and sat the las tparty on the list at 9:15pm. There definitely was a frantic energy among the servers but everyone seemed to be in a really good mood. We were still at least half full at closing. I cut Liam, Mandy, Ruthy and Leigh at 9:30pm. No ticket times that I am aware of. No drama. No belly-aching.
Specials:
3 Staff members that stood out (why/how): Krystin managed to break a good number of parfait dishes inside of the refridgerator over the wasabi/ginger set-ups. All were scrapped. There was some concern there might be glass in the wasabi bucket as well. Scrapped. I made new wasabi and two trays of setups at about 9pm. An honest mistake but we are down 3 or 4 parfait glasses.
-Ruthy did a great job with the party room. First party was a group from the Grackle. They had a great time. After in was a bunch of stepford wives with their spawn.
-Leigh forgot to put someone's name on the list. It is possible this happened as I was taking a reservation. Someone called in the middle of our busiest moment to book a reso for wednesday. I probably should have just gotten their name and number and returned the call when we weren't so slammed. The couple waiting for a table came to the host stand. We couldn't find them so we gave them the next available spot and I sent them some gyoza and miso soup. They seemed fine after that.
There are still a ton of sketchy characters hovering around the neighborhood. I'm trying to emphasize to the staff to look out for each other. Rumor has it the dude that climbed into my friends backyard in the middle of the night and knocked on her window was spotted accross the street from the Grand today at about 6pm. I was outside talking to the Grackle folks at one point and saw a dude weaving through cars in our lot as he meandered down the road.
Any VIP's in? The McGuires, Rchel and Carlos, Monk.
Comps& Void Detail: Lots of misrings. Everything, thankfully was caught in the moment and not made.
recovery gyoza for table not on list
SIN discount for Grackle folks
$40 in customer kome bucks
bday taiyaki, bday fried ice cream, bday camembert,
R&M needs:
86'd items/ need more:
Monday AM Recap 12/19/16
Written By: Leary
LY Lunch Sales: 2558
Projected Sales : 2880 (-829)
TY Lunch Sales: 2051
+/- : -507, -20%
Lunch Covers: 127
Avg PPA: 16.15
Previous Days Labor: 30%
Previous Days Comps: 6%
Controllable Comps: 1.92%
Weather: Cold and sunny
Special events?: Week before Christmas
Who worked:
Sophia, Kelly, Alex, Johnny Cl, Pat SA, Taylor FR, Melisa H
Flow of Business, Cuts and Ticket Times:
It was a nice steady lunch, but not as busy as expected. The cold might be keeping people inside. We did fill up pretty early, and had a couple tables waiting by noon. We stayed pretty much full until 145. Never had a crazy pop. Just a steady flow of tables. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Kumi did a good job knocking out Ramen orders in a timely manner.
-Aki seems to be doing great, and always has a smile on his face.
-Had a guy walk in with a resume for the sushi bar and had a good amount of experience. It was just after lunch so Take was able to sit with him. He was hired, and now in the system.
Any VIP's in?
-Sayo & Crew
-Kailynn
Comps& Void Detail:
-Birthday Comp
-Emp Day Off Sayo
-Emp Kome Bucks Sayo
-Owner comp for Kailynn's food from Take
R&M needs:
-Aloha will be sending us another round of terminals. I had a bit of a back and forth with them last week because I really think it's a programming issue within the terminal. They will often correct themselves when doing the end of the day, but then will have a dead spot 2 days later. Either way hopefully the new terminals will be better.
-Called Roto-Rooter to follow up on our estimate for the pipework behind the building. They said someone should be coming out soon.
-I have an appointment with Bug Masters tomorrow morning, and will hopefully be replacing ABC with them. Just need to go over pricing, and make sure it's comparable.
86'd items/ need more:
LY Lunch Sales: 2558
Projected Sales : 2880 (-829)
TY Lunch Sales: 2051
+/- : -507, -20%
Lunch Covers: 127
Avg PPA: 16.15
Previous Days Labor: 30%
Previous Days Comps: 6%
Controllable Comps: 1.92%
Weather: Cold and sunny
Special events?: Week before Christmas
Who worked:
Sophia, Kelly, Alex, Johnny Cl, Pat SA, Taylor FR, Melisa H
Flow of Business, Cuts and Ticket Times:
It was a nice steady lunch, but not as busy as expected. The cold might be keeping people inside. We did fill up pretty early, and had a couple tables waiting by noon. We stayed pretty much full until 145. Never had a crazy pop. Just a steady flow of tables. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Kumi did a good job knocking out Ramen orders in a timely manner.
-Aki seems to be doing great, and always has a smile on his face.
-Had a guy walk in with a resume for the sushi bar and had a good amount of experience. It was just after lunch so Take was able to sit with him. He was hired, and now in the system.
Any VIP's in?
-Sayo & Crew
-Kailynn
Comps& Void Detail:
-Birthday Comp
-Emp Day Off Sayo
-Emp Kome Bucks Sayo
-Owner comp for Kailynn's food from Take
R&M needs:
-Aloha will be sending us another round of terminals. I had a bit of a back and forth with them last week because I really think it's a programming issue within the terminal. They will often correct themselves when doing the end of the day, but then will have a dead spot 2 days later. Either way hopefully the new terminals will be better.
-Called Roto-Rooter to follow up on our estimate for the pipework behind the building. They said someone should be coming out soon.
-I have an appointment with Bug Masters tomorrow morning, and will hopefully be replacing ABC with them. Just need to go over pricing, and make sure it's comparable.
86'd items/ need more:
Sunday, December 18, 2016
Sunday PM recap 12/18/16
Written By:Dusten
LY Dinner Sales: 5610
Projected Sales : 5394
TY Dinner Sales:4093
+/- :27% under LY and short of PS by 1301
Dinner Covers:148
Avg PPA:27.66
Weather: cold. 30's.
Special events?: National Roast Suckling Pig Day, My Mom's Bday. Day before Elizabeth's Bday.
Who worked: Ruthy, Krystin, Grace, Cindy, Clair CL, Chelsea SA, Hiroe FR, Alina H, Patrick training Leigh at H, John Cktl
Flow of Business, Cuts and Ticket Times:Good Sunday despite the weather. We were busy early on and rolls stations bore the brunt of the rush. Ticket times hovered around 30 minutes for a good while. Servers were encouraged to push ichi-ban and kitchen items. One tarantula roll took an hour to go out. Ticket was lost. Luckily it was for Yoshi-san and there was no harm done. Wait died off at about 8:30 per usual and I cut down to 3 servers and 1 host and trainee. 2 on at 9pm.
Specials:none tonight.
3 Staff members that stood out (why/how):Alina was 45 minutes late to her shift. I was nose deep in the beverage order and didn't notice at 5:25pm that we still didn't have a host. I called her and she came right in apologizing profusely. I told her I didn't think this fit her character, but she could expect to be written up for it. She understood and assured me it was a total accident and wouldn't happen again.
Chelsea did a good job SA'ing. Even our fastest on the floor need help when there is an exodus of tables paying out. She handled the rushes well and expressed an interest in further SA work, should we need her for it. Incidentally, she has no Support Staff jobcode. I attempted to add one for her to no avail. I thought I knew what I was doing. I'm pretty sure I'd done it before. In any case I stopped before I made it worse. She was clocked in as a host tonight.
I'm not sure who works with her next, but someone ought to ask where Melisa is hiding the iPad charger. The pattern seems to follow her as closing host when it goes missing.
Any VIP's in? Yoshi. A few regulars.
Comps& Void Detail:Owner Comp bottle of Kanbara for Yoshi. 4 birthday desserts. $15 holiday K-bucks. Kitchen error for tepid age dashi tofu.
R&M needs:
86'd items/ need more:trash bags for the bathroooms, toro, duck breast, tedorigawa sake
LY Dinner Sales: 5610
Projected Sales : 5394
TY Dinner Sales:4093
+/- :27% under LY and short of PS by 1301
Dinner Covers:148
Avg PPA:27.66
Weather: cold. 30's.
Special events?: National Roast Suckling Pig Day, My Mom's Bday. Day before Elizabeth's Bday.
Who worked: Ruthy, Krystin, Grace, Cindy, Clair CL, Chelsea SA, Hiroe FR, Alina H, Patrick training Leigh at H, John Cktl
Flow of Business, Cuts and Ticket Times:Good Sunday despite the weather. We were busy early on and rolls stations bore the brunt of the rush. Ticket times hovered around 30 minutes for a good while. Servers were encouraged to push ichi-ban and kitchen items. One tarantula roll took an hour to go out. Ticket was lost. Luckily it was for Yoshi-san and there was no harm done. Wait died off at about 8:30 per usual and I cut down to 3 servers and 1 host and trainee. 2 on at 9pm.
Specials:none tonight.
3 Staff members that stood out (why/how):Alina was 45 minutes late to her shift. I was nose deep in the beverage order and didn't notice at 5:25pm that we still didn't have a host. I called her and she came right in apologizing profusely. I told her I didn't think this fit her character, but she could expect to be written up for it. She understood and assured me it was a total accident and wouldn't happen again.
Chelsea did a good job SA'ing. Even our fastest on the floor need help when there is an exodus of tables paying out. She handled the rushes well and expressed an interest in further SA work, should we need her for it. Incidentally, she has no Support Staff jobcode. I attempted to add one for her to no avail. I thought I knew what I was doing. I'm pretty sure I'd done it before. In any case I stopped before I made it worse. She was clocked in as a host tonight.
I'm not sure who works with her next, but someone ought to ask where Melisa is hiding the iPad charger. The pattern seems to follow her as closing host when it goes missing.
Any VIP's in? Yoshi. A few regulars.
Comps& Void Detail:Owner Comp bottle of Kanbara for Yoshi. 4 birthday desserts. $15 holiday K-bucks. Kitchen error for tepid age dashi tofu.
R&M needs:
86'd items/ need more:trash bags for the bathroooms, toro, duck breast, tedorigawa sake
Sunday AM 12.18.16
Written By: Elizabeth
LY Lunch Sales: $2848
Projected Sales : $3096
TY Lunch Sales: $2114
+/- : -26%/ -$982 PS
Lunch Covers: 117
Avg PPA: $18.07
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 11.15% ($15 Server Misring from Johnny and $9 DNL TX Surf and Turf)
Weather: 30s. Chilly as the North Pole!
Special events?: Elizabeth's Birthday Eve!
Who worked:
John, Grace, Krystin, Mandy CL. Chelsea Host, Brennan SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow day, what with the freezing temperatures in Austin and all. Got a small pop at 1:15 but never fully filled up. Polar Opposite of yesterday...no pun intended.Cut Krystin at 1:45, and went 2 on at 2:15. The afternoon fizzled out.
Had a weird thing happen with one of Mandys table. She bussed both of their Ramen bowls, which were basically empty, then the woman got mad at her for not boxing it up, even though she didn't say anything (her boyfriend even noted it to her when they were walking out, saying "I don't know how you expected her to know if you didn't say anything") But I went by and gave her $10 Kome Bucks.It was so odd because Mandy said she had a great rapport with them and then at the very end, the woman just turned on her.
3 Staff members that stood out (why/how):
Nothing too challenging today to highlight anyone in particular.
Had a PPA contest. Whoever could get the highest over $17. I was really impressed too. John hit $17 on the button, Mandy hit $19 and Grace hit $20!!
Any VIP's in?
Rob- gave him his bottle.
Comps& Void Detail:
Birthday desserts
Manager Meal for Instagram photos
Owner comp for Kenta and Kaya to go food.
R&M needs:
none
86'd items/ need more:
LY Lunch Sales: $2848
Projected Sales : $3096
TY Lunch Sales: $2114
+/- : -26%/ -$982 PS
Lunch Covers: 117
Avg PPA: $18.07
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 11.15% ($15 Server Misring from Johnny and $9 DNL TX Surf and Turf)
Weather: 30s. Chilly as the North Pole!
Special events?: Elizabeth's Birthday Eve!
Who worked:
John, Grace, Krystin, Mandy CL. Chelsea Host, Brennan SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow day, what with the freezing temperatures in Austin and all. Got a small pop at 1:15 but never fully filled up. Polar Opposite of yesterday...no pun intended.Cut Krystin at 1:45, and went 2 on at 2:15. The afternoon fizzled out.
Had a weird thing happen with one of Mandys table. She bussed both of their Ramen bowls, which were basically empty, then the woman got mad at her for not boxing it up, even though she didn't say anything (her boyfriend even noted it to her when they were walking out, saying "I don't know how you expected her to know if you didn't say anything") But I went by and gave her $10 Kome Bucks.It was so odd because Mandy said she had a great rapport with them and then at the very end, the woman just turned on her.
3 Staff members that stood out (why/how):
Nothing too challenging today to highlight anyone in particular.
Had a PPA contest. Whoever could get the highest over $17. I was really impressed too. John hit $17 on the button, Mandy hit $19 and Grace hit $20!!
Any VIP's in?
Rob- gave him his bottle.
Comps& Void Detail:
Birthday desserts
Manager Meal for Instagram photos
Owner comp for Kenta and Kaya to go food.
R&M needs:
none
86'd items/ need more:
Saturday PM Recap 12/17/16
Written By: Leary
LY Dinner Sales: 7187
Projected Sales : 7395 (-815)
TY Dinner Sales: 6580
+/- : -607, -8%
Dinner Covers: 238
Avg PPA: 27.65
Weather: Started off mild and muggy, but the cold front started to blow in around 8
Special events?: Weekend before Christmas
Who worked:
Renee, Krystin, Ruthy, Lindsey, Dusten Cl, Patrick Training Leigh, Hiroe FR, John SA, Chelsea cktl
Flow of Business, Cuts and Ticket Times:
It was decent business tonight. Never had a big pop, but business came in waves. Filled up by 615, and had a steady 25-30 minute wait for the next couple hours. Started thinning out a little bit by 9, and sat our last table on the wait around 915. The cold front was blowing in, and I guess people decided to go home. Also, the wind was pretty intense. Cut Chelsea, Krystin, & Renee at 920. Cut Ruthy at 945. Had 2 3-tops come in shortly after 10, and that was it. Ticket were mostly good. The kitchen got hit pretty hard at the beginning and we had some longer ticket times, but no customer issues or comps because of it.
-Had a couple at S1 here for their first time. They ordered the Ika Yaki, and then mentioned to Dusten that it was slightly burnt. We both tried it and agreed. The remake was good and they were happy.
Specials:
Whole Aji- 2
Tsukiji Set- 9
3 Staff members that stood out (why/how):
-I talked to Renee about being respectful in the dish area. She was pretty surprised. I told her about the complaints, but not by who. She told me it wasn't intentional, and I believe her, but I told her it's important to be extra aware and extra respectful when interacting with the dishwashers.
- I spoke with Steve tonight and gave him a bit of a do or die talk. I'll follow up with more details with Matt and Scott.
Any VIP's in?
Comps& Void Detail:
-Guest Changed Mind for a Veg Temp on A2. They didn't realized it was fried and said they couldn't eat it.
-Sever Misring spooky roll by Ruthy
-Server Misring 1 saba nigiri by Krystin
- 1 Bday Dessert
-Recovery Ika-Yaki
-FNF for Patrick's wife
-1 Holiday Promo Kome Bucks
R&M needs:
-Soft Serve Mix seems to be a lot better.
86'd items/ need more:
-Lychee Sake
LY Dinner Sales: 7187
Projected Sales : 7395 (-815)
TY Dinner Sales: 6580
+/- : -607, -8%
Dinner Covers: 238
Avg PPA: 27.65
Weather: Started off mild and muggy, but the cold front started to blow in around 8
Special events?: Weekend before Christmas
Who worked:
Renee, Krystin, Ruthy, Lindsey, Dusten Cl, Patrick Training Leigh, Hiroe FR, John SA, Chelsea cktl
Flow of Business, Cuts and Ticket Times:
It was decent business tonight. Never had a big pop, but business came in waves. Filled up by 615, and had a steady 25-30 minute wait for the next couple hours. Started thinning out a little bit by 9, and sat our last table on the wait around 915. The cold front was blowing in, and I guess people decided to go home. Also, the wind was pretty intense. Cut Chelsea, Krystin, & Renee at 920. Cut Ruthy at 945. Had 2 3-tops come in shortly after 10, and that was it. Ticket were mostly good. The kitchen got hit pretty hard at the beginning and we had some longer ticket times, but no customer issues or comps because of it.
-Had a couple at S1 here for their first time. They ordered the Ika Yaki, and then mentioned to Dusten that it was slightly burnt. We both tried it and agreed. The remake was good and they were happy.
Specials:
Whole Aji- 2
Tsukiji Set- 9
3 Staff members that stood out (why/how):
-I talked to Renee about being respectful in the dish area. She was pretty surprised. I told her about the complaints, but not by who. She told me it wasn't intentional, and I believe her, but I told her it's important to be extra aware and extra respectful when interacting with the dishwashers.
- I spoke with Steve tonight and gave him a bit of a do or die talk. I'll follow up with more details with Matt and Scott.
Any VIP's in?
Comps& Void Detail:
-Guest Changed Mind for a Veg Temp on A2. They didn't realized it was fried and said they couldn't eat it.
-Sever Misring spooky roll by Ruthy
-Server Misring 1 saba nigiri by Krystin
- 1 Bday Dessert
-Recovery Ika-Yaki
-FNF for Patrick's wife
-1 Holiday Promo Kome Bucks
R&M needs:
-Soft Serve Mix seems to be a lot better.
86'd items/ need more:
-Lychee Sake
Saturday, December 17, 2016
Saturday AM 12.17.16
Written By: Elizabeth
LY Lunch Sales:$2301
Projected Sales : $3077
TY Lunch Sales: $3471
+/- : +51% LY and +$394 PS
Lunch Covers: 170
Avg PPA: $20.42
Previous Days Labor:21%
Previous Days Comps: 4%
Controllable Comps: 4.50%
Weather: Sunny and in the 70s. Humid.
Special events?: One week until Christmas
Who worked:
Renee, Sophia, Mandy, Johnny CL. Alina Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Typical Saturday, getting a pop at 1pm. It started to clear out around 2pm, and I cut Renee, but at 2:30 we got another pop and filled up again. Went on a short wait. Renee was helpful with everyone getting double sat and all. Good attitudes all around despite us seating the last table at 3pm, there was no grumbling.
Sophia rang in a a pork katsu instead of a curry katsu. The kitchen was able to correct it in a timely manner. No ticket times or issues otherwise.
Specials:
none
3 Staff members that stood out (why/how):
-The staff handled the late 3 on pop really well. Everyone was helping each other out and constantly moving.
-Alina did a great job at the host stand solo. She was a little nervous but was great, as usual.
-Marshall mentioned to Scott, and then me, about Renee's attitude. Seems she treats him as if he is in her way and in a disrespectful way. If I see her first I will mention it to her. I know this has been a problem area for her.
Comps& Void Detail:
DNL Texas Surf and Turf- the woman didn't know it had seaweed in it (nori) and said she would get sick if she ate it.
Server Error, Johnny somehow rang in a crunchy dynamite. He did it later with a Fat Samuri but blamed it on the computer
R&M needs:
86'd items/ need more:
LY Lunch Sales:$2301
Projected Sales : $3077
TY Lunch Sales: $3471
+/- : +51% LY and +$394 PS
Lunch Covers: 170
Avg PPA: $20.42
Previous Days Labor:21%
Previous Days Comps: 4%
Controllable Comps: 4.50%
Weather: Sunny and in the 70s. Humid.
Special events?: One week until Christmas
Who worked:
Renee, Sophia, Mandy, Johnny CL. Alina Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Typical Saturday, getting a pop at 1pm. It started to clear out around 2pm, and I cut Renee, but at 2:30 we got another pop and filled up again. Went on a short wait. Renee was helpful with everyone getting double sat and all. Good attitudes all around despite us seating the last table at 3pm, there was no grumbling.
Sophia rang in a a pork katsu instead of a curry katsu. The kitchen was able to correct it in a timely manner. No ticket times or issues otherwise.
Specials:
none
3 Staff members that stood out (why/how):
-The staff handled the late 3 on pop really well. Everyone was helping each other out and constantly moving.
-Alina did a great job at the host stand solo. She was a little nervous but was great, as usual.
-Marshall mentioned to Scott, and then me, about Renee's attitude. Seems she treats him as if he is in her way and in a disrespectful way. If I see her first I will mention it to her. I know this has been a problem area for her.
Comps& Void Detail:
DNL Texas Surf and Turf- the woman didn't know it had seaweed in it (nori) and said she would get sick if she ate it.
Server Error, Johnny somehow rang in a crunchy dynamite. He did it later with a Fat Samuri but blamed it on the computer
R&M needs:
86'd items/ need more:
Friday PM Recap 12/17/16
Written By: Leary
LY Dinner Sales: 6697
Projected Sales : 6989 (-133)
TY Dinner Sales: 6856
+/- : +159, +2%
Dinner Covers: 250
Avg PPA: 27.42
Weather: Mild and Humid
Special events?:
Who worked:
Ruthy, Kelly, Cindy, Lindsey, Dusten Cl, Tori w/ Leigh & Melisa H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a bit of a hectic start tonight with a 12 top that grew into a 14 top. We set up a table in the dinning room since they were coming in right at 5. It took up Lindsey's section, but then extra people showed up and it bled into one of Kelly's tables. It was a pretty challenging table. It was a graduation party, and most of the table had never eaten sushi before. It felt like some of them were being forced to be here. After Lindsey patiently answered all their questions. 4 of them left. In the end they were happy, but they spent very little and camped for almost 2 hours on Friday.
We were full by 545. Lots of kids and lots of noise. B1 had a little girl that was being a monster. Screaming, crying, hitting & biting her mom, and continually running away from the table into the traffic of servers. I had to ask the parents to keep the girl seated twice. They were nice and did their best, but were having a hard time controlling her. Eventually our first round of tables got up, and things got a little calmer/normal. It was a good flow most of the night with a 45-50 minute wait at our peak. Most of the shift was smooth except for a hectic late pop. We had a lot of tables get up all at once, and then the sushi bar got hit pretty hard as they all sat around 10. Ruthy seemed to get a little flustered at the end and made several mis-rings. The sushi bar did a good job fixing things to avoid comps, but it added to their work load. We had a few longer ticket times, and one ticket was lost, but the customers were happy. The kitchen had a few pops, and ticket times were good.
Once things settled down a bit in the FOH I went to the kitchen to check out how things were going. I saw a Yakitori go out, and asked if Daniel had temped it. He said no, and instantly got defensive. I explained that it's procedure from now on, and it was apparently news to him. It unfortunately got a little heated between us, but we talked and came to an understanding at the end of the shift. I feel like the whole thing could have been avoided had our conversation in the manager meeting been conveyed to the BOH staff tonight.
I couldn't find the Ipad cord at the end of the night so it's plugged in on top of the stereo.
Specials:
Whole Aji- 1
Tsukiji Set- 3
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Server Misring for a superfly
-Training Meal for Tori and Leigh
-1 Customer Kome Bucks
R&M needs:
86'd items/ need more:
-Running low on pints glasses and sake glasses. Scott will be picking up more tomorrow morning.
LY Dinner Sales: 6697
Projected Sales : 6989 (-133)
TY Dinner Sales: 6856
+/- : +159, +2%
Dinner Covers: 250
Avg PPA: 27.42
Weather: Mild and Humid
Special events?:
Who worked:
Ruthy, Kelly, Cindy, Lindsey, Dusten Cl, Tori w/ Leigh & Melisa H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a bit of a hectic start tonight with a 12 top that grew into a 14 top. We set up a table in the dinning room since they were coming in right at 5. It took up Lindsey's section, but then extra people showed up and it bled into one of Kelly's tables. It was a pretty challenging table. It was a graduation party, and most of the table had never eaten sushi before. It felt like some of them were being forced to be here. After Lindsey patiently answered all their questions. 4 of them left. In the end they were happy, but they spent very little and camped for almost 2 hours on Friday.
We were full by 545. Lots of kids and lots of noise. B1 had a little girl that was being a monster. Screaming, crying, hitting & biting her mom, and continually running away from the table into the traffic of servers. I had to ask the parents to keep the girl seated twice. They were nice and did their best, but were having a hard time controlling her. Eventually our first round of tables got up, and things got a little calmer/normal. It was a good flow most of the night with a 45-50 minute wait at our peak. Most of the shift was smooth except for a hectic late pop. We had a lot of tables get up all at once, and then the sushi bar got hit pretty hard as they all sat around 10. Ruthy seemed to get a little flustered at the end and made several mis-rings. The sushi bar did a good job fixing things to avoid comps, but it added to their work load. We had a few longer ticket times, and one ticket was lost, but the customers were happy. The kitchen had a few pops, and ticket times were good.
Once things settled down a bit in the FOH I went to the kitchen to check out how things were going. I saw a Yakitori go out, and asked if Daniel had temped it. He said no, and instantly got defensive. I explained that it's procedure from now on, and it was apparently news to him. It unfortunately got a little heated between us, but we talked and came to an understanding at the end of the shift. I feel like the whole thing could have been avoided had our conversation in the manager meeting been conveyed to the BOH staff tonight.
I couldn't find the Ipad cord at the end of the night so it's plugged in on top of the stereo.
Specials:
Whole Aji- 1
Tsukiji Set- 3
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Server Misring for a superfly
-Training Meal for Tori and Leigh
-1 Customer Kome Bucks
R&M needs:
86'd items/ need more:
-Running low on pints glasses and sake glasses. Scott will be picking up more tomorrow morning.
Friday, December 16, 2016
Friday AM 12.16.16
Written By: Elizabeth
LY Lunch Sales: $2160
Projected Sales : $2331
TY Lunch Sales: Hold on to your butts...$2331!!!!!!!
+/- :
Lunch Covers: 129
Avg PPA: $18.07
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 9.30% (due to large recovery comp from the undercooked chicken)
Weather: Overcast 50s
Special events?:
none
Who worked:
Johnny, Alex, Ruthy, Clair CL. John Host, Brennan SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Nice busy lunch. Had a 7 top reso at 11:30 that were pretty needy and a little bizarre. Lots of office parties today, which is probably what lead to the weird vibes throughout. Had a walk in 6 top of ladies, and a few 5 tops too. The business kept everyone on their toes. We went on a wait around noon, got off the wait around 1. Cut Ruthy at 1:15, went 2 on at 1:35. Clair's sushi bar took a little while to fill up but once it did, she was moving and busy, so I couldn't cut down anymore until later. The afternoon slowed to a close, but another solid lunch shift this week.
3 Staff members that stood out (why/how):
-Clair was feeling a little under the weather today and it showed. She struggled with her section from waters, to closing checks, to dropping soup spoons. Understandable considering she didn't feel well. She powered through. But required a lot of help
-We're going to have to bring back the "soft greet vs. hard greet" in pre shift. Both Alex and Ruthy let their newly sat tables sit for over 2 minutes. Alex asked me for help because he was pinned to A6 getting their very complicated order, so I was able to get them waters and also put their order in, but everyone needs to be reminded that even a quick hello goes a long way.
Any VIP's in?
Leslie was in but was with the angry face lady so I didn't give her her gift.
Comps& Void Detail:
DNL for a midnight sun that the woman said didn't have salmon in every piece. We remade a new one for them
Tax exempt certificate from A8
R&M needs:
none
86'd items/ need more:
none
LY Lunch Sales: $2160
Projected Sales : $2331
TY Lunch Sales: Hold on to your butts...$2331!!!!!!!
+/- :
Lunch Covers: 129
Avg PPA: $18.07
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 9.30% (due to large recovery comp from the undercooked chicken)
Weather: Overcast 50s
Special events?:
none
Who worked:
Johnny, Alex, Ruthy, Clair CL. John Host, Brennan SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Nice busy lunch. Had a 7 top reso at 11:30 that were pretty needy and a little bizarre. Lots of office parties today, which is probably what lead to the weird vibes throughout. Had a walk in 6 top of ladies, and a few 5 tops too. The business kept everyone on their toes. We went on a wait around noon, got off the wait around 1. Cut Ruthy at 1:15, went 2 on at 1:35. Clair's sushi bar took a little while to fill up but once it did, she was moving and busy, so I couldn't cut down anymore until later. The afternoon slowed to a close, but another solid lunch shift this week.
3 Staff members that stood out (why/how):
-Clair was feeling a little under the weather today and it showed. She struggled with her section from waters, to closing checks, to dropping soup spoons. Understandable considering she didn't feel well. She powered through. But required a lot of help
-We're going to have to bring back the "soft greet vs. hard greet" in pre shift. Both Alex and Ruthy let their newly sat tables sit for over 2 minutes. Alex asked me for help because he was pinned to A6 getting their very complicated order, so I was able to get them waters and also put their order in, but everyone needs to be reminded that even a quick hello goes a long way.
Any VIP's in?
Leslie was in but was with the angry face lady so I didn't give her her gift.
Comps& Void Detail:
DNL for a midnight sun that the woman said didn't have salmon in every piece. We remade a new one for them
Tax exempt certificate from A8
R&M needs:
none
86'd items/ need more:
none
Thursday Recap 12/15/16
Written By: Leary
LY Lunch Sales: 1799
Projected Sales : 2070 (+286)
TY Lunch Sales: 2356
+/- : +557, +31%
Lunch Covers: 125
Avg PPA: 18.85
LY Dinner Sales: 4256
Projected Sales : 5365
TY Dinner Sales: 4484
+/- : +228, 5%
Dinner Covers: 153
Avg PPA: 29.31
Previous Days Labor: 24%
Previous Days Comps: 6
Controllable Comps: .74%
Weather: Chilly
Special events?:
Who worked:
Lunch: Liam, John, Renee, Johnny Cl, Melisa H, Brennan SA, Taylor FR
Dinner: Krystin, Lindsey, Ruthy, Sayo, Dusten Cl, Melisa & Alina H, Liam SA, John FR, Tori Cktl
Flow of Business, Cuts and Ticket Times:
Another busy lunch today. Filling up mostly by noon, and hit a 20-25 minute wait by 1240. Came off the wait a little after 110, but stayed pretty full until the last 15 minutes. Ticket times were solid, and no customer issues. Had a little bit greener wait staff today. I definitely felt it, and had to put a little extra hustle in. Everyone did a great job taking care of the customers, but weren't multi-tasking with running duties throughout the shift as much as our veteran staff members. It's John and Liam's first week waiting tables, and their both doing a great job. The extra touches will come with time.
-Melisa had a challenging day at the host stand without the Ipad. It was left uncharged last night and I found it dead around 1030. I got her started with an old fashioned paper system, and she did well holding down the host stand with a little support here or there.
-Kayo found a left pot of Curry uncovered in the kitchen today. Discussed the Curry prep procedure with Matt a bit before the dinner shift. We will discuss at tomorrow's meeting.
-Dinner was a little slower than expected. Took a while to fill up, and didn't really have much a wait until after 7. Business was steady and we did hit a 30 mint wait at our peak. Sat the last table on the wait around 915. Cut Melisa, Tori, and Krystin at 840. 2 at 910. Ticket times were good, but had a few issues tonight.
-Krystin was feeling a bit under the weather, and accidentally rang in 2 extra Surf N Turf Rolls on a table.
-Had Lindsey inform me that her table received a piece of raw chicken. I thought she was exaggerating, but when I looked at it it was raw. I checked every piece of the order, and all the others were cooked. It wasn't the biggest piece of chicken, and all the pieces were pre-cooked so Matt and I were pretty baffled. I apologized to the table who were calm, but obviously pretty upset. The guy kept repeating that he was just hoping he wasn't going to get sick. I ended up giving them 1/2 off their tab. When I dropped the check and followed up with them they said everything else was good, but they would never order the chicken again. I apologized again, and thanked them for their understanding.
Later Lindsey came to tell me that her & John found a long hair in the Veg Temp, but caught it before it hit the table. Followed up with Matt at the end of the night, and found out that Steve was pulling from 2 different batches. Also I asked about over packing the baskets and he said that might have been a factor as well. We can discuss tomorrow.
Specials:
Whole Aji- 3
Tsukiji Set- 4
3 Staff members that stood out (why/how):
- Pauline had another good day on the Ramen station.
- We need to discuss Steve in tomorrow's meeting, and then Scott and I will be following up with him tomorrow night.
Any VIP's in?
Comps& Void Detail:
-Emp Kome Bucks for Clair & Krystin
-Emp Day Off Clair
-Emp Day Off Lindsey & Kelly
-Customer Kome Bucks
-Server Misring 2 Texas Surf n Turf
-Owner Comp Kayo & Take'
-Recovery Comp for receiving raw chicken.
R&M needs:
-I tried to adjust the soft serve temp throughout the night trying to get it a little firmer. I had it almost all the way up by the end of the night. It was better, but still softer than normal. The mix is so thick that the floater on it's own can't rise in it. I think we probably need to tweak the recipe a little.
86'd items/ need more:
LY Lunch Sales: 1799
Projected Sales : 2070 (+286)
TY Lunch Sales: 2356
+/- : +557, +31%
Lunch Covers: 125
Avg PPA: 18.85
LY Dinner Sales: 4256
Projected Sales : 5365
TY Dinner Sales: 4484
+/- : +228, 5%
Dinner Covers: 153
Avg PPA: 29.31
Previous Days Labor: 24%
Previous Days Comps: 6
Controllable Comps: .74%
Weather: Chilly
Special events?:
Who worked:
Lunch: Liam, John, Renee, Johnny Cl, Melisa H, Brennan SA, Taylor FR
Dinner: Krystin, Lindsey, Ruthy, Sayo, Dusten Cl, Melisa & Alina H, Liam SA, John FR, Tori Cktl
Flow of Business, Cuts and Ticket Times:
Another busy lunch today. Filling up mostly by noon, and hit a 20-25 minute wait by 1240. Came off the wait a little after 110, but stayed pretty full until the last 15 minutes. Ticket times were solid, and no customer issues. Had a little bit greener wait staff today. I definitely felt it, and had to put a little extra hustle in. Everyone did a great job taking care of the customers, but weren't multi-tasking with running duties throughout the shift as much as our veteran staff members. It's John and Liam's first week waiting tables, and their both doing a great job. The extra touches will come with time.
-Melisa had a challenging day at the host stand without the Ipad. It was left uncharged last night and I found it dead around 1030. I got her started with an old fashioned paper system, and she did well holding down the host stand with a little support here or there.
-Kayo found a left pot of Curry uncovered in the kitchen today. Discussed the Curry prep procedure with Matt a bit before the dinner shift. We will discuss at tomorrow's meeting.
-Dinner was a little slower than expected. Took a while to fill up, and didn't really have much a wait until after 7. Business was steady and we did hit a 30 mint wait at our peak. Sat the last table on the wait around 915. Cut Melisa, Tori, and Krystin at 840. 2 at 910. Ticket times were good, but had a few issues tonight.
-Krystin was feeling a bit under the weather, and accidentally rang in 2 extra Surf N Turf Rolls on a table.
-Had Lindsey inform me that her table received a piece of raw chicken. I thought she was exaggerating, but when I looked at it it was raw. I checked every piece of the order, and all the others were cooked. It wasn't the biggest piece of chicken, and all the pieces were pre-cooked so Matt and I were pretty baffled. I apologized to the table who were calm, but obviously pretty upset. The guy kept repeating that he was just hoping he wasn't going to get sick. I ended up giving them 1/2 off their tab. When I dropped the check and followed up with them they said everything else was good, but they would never order the chicken again. I apologized again, and thanked them for their understanding.
Later Lindsey came to tell me that her & John found a long hair in the Veg Temp, but caught it before it hit the table. Followed up with Matt at the end of the night, and found out that Steve was pulling from 2 different batches. Also I asked about over packing the baskets and he said that might have been a factor as well. We can discuss tomorrow.
Specials:
Whole Aji- 3
Tsukiji Set- 4
3 Staff members that stood out (why/how):
- Pauline had another good day on the Ramen station.
- We need to discuss Steve in tomorrow's meeting, and then Scott and I will be following up with him tomorrow night.
Any VIP's in?
Comps& Void Detail:
-Emp Kome Bucks for Clair & Krystin
-Emp Day Off Clair
-Emp Day Off Lindsey & Kelly
-Customer Kome Bucks
-Server Misring 2 Texas Surf n Turf
-Owner Comp Kayo & Take'
-Recovery Comp for receiving raw chicken.
R&M needs:
-I tried to adjust the soft serve temp throughout the night trying to get it a little firmer. I had it almost all the way up by the end of the night. It was better, but still softer than normal. The mix is so thick that the floater on it's own can't rise in it. I think we probably need to tweak the recipe a little.
86'd items/ need more:
Wednesday, December 14, 2016
Wednesday PM 12/14/16
Written By: Dusten
LY Dinner Sales:5541
Projected Sales :5452
TY Dinner Sales:5069
+/- :$383 short of PS and under LY by 9%
Dinner Covers: 169
Avg PPA: 29.99
Weather: chilly 50's
Special events?: Not that I'm aware of
Who worked: Liam, John, Kelly, Lindsey, Mandy Cl, Brennan Sa, Taylor FR, Melisa H, Tori training Leigh at H
Flow of Business, Cuts and Ticket Times: Tonight went eerily smooth. No customer complaints, no long ticket times, no misrings. Aside from a couple of dropped glasses no problems. Considering how many new people we had to certain positions I was preparing myself for the worst. We went on a wait a little later, probably around 7:30 and stayed on wait until nearly 9pm. I cut Liam, John and Melisa at that point. I cut Kelly at 9:20 but her party kept her here until 10:30 nearly.
Specials:Aji sashimi
3 Staff members that stood out (why/how):Hard to find a standout when everything went smoothly. Kelly killed it in sales in the party room and managed her time very well.
I advised John to not get caught up in conversation not pertaining to work on his first dinner shift and he did very well. He changed the hot sake without any spilling.
Brennan seems to have a good work ethic and is sharp. I showed him how to set up the heaters and he went to break them down at the end of the night without any prompting. He even put the keys back in the proper spot.
Any VIP's in? Rachel and Carlos, Adi and a friend. Krystal who owns Crave Chocolate with her business partner, Chelsea
Comps& Void Detail: $15 customer bucks. $6 customer bucks to cover 2 katsuo nigiri I sent to Krystal. Employee day off for Chelsea. Training meal for Leigh and Tori
R&M needs:
86'd items/ need more:We definitely need to get more pint glasses if we haven't ordered some already.
Takoyaki and okonomiyaki,
Toro nigiri/ sashimi
LY Dinner Sales:5541
Projected Sales :5452
TY Dinner Sales:5069
+/- :$383 short of PS and under LY by 9%
Dinner Covers: 169
Avg PPA: 29.99
Weather: chilly 50's
Special events?: Not that I'm aware of
Who worked: Liam, John, Kelly, Lindsey, Mandy Cl, Brennan Sa, Taylor FR, Melisa H, Tori training Leigh at H
Flow of Business, Cuts and Ticket Times: Tonight went eerily smooth. No customer complaints, no long ticket times, no misrings. Aside from a couple of dropped glasses no problems. Considering how many new people we had to certain positions I was preparing myself for the worst. We went on a wait a little later, probably around 7:30 and stayed on wait until nearly 9pm. I cut Liam, John and Melisa at that point. I cut Kelly at 9:20 but her party kept her here until 10:30 nearly.
Specials:Aji sashimi
3 Staff members that stood out (why/how):Hard to find a standout when everything went smoothly. Kelly killed it in sales in the party room and managed her time very well.
I advised John to not get caught up in conversation not pertaining to work on his first dinner shift and he did very well. He changed the hot sake without any spilling.
Brennan seems to have a good work ethic and is sharp. I showed him how to set up the heaters and he went to break them down at the end of the night without any prompting. He even put the keys back in the proper spot.
Any VIP's in? Rachel and Carlos, Adi and a friend. Krystal who owns Crave Chocolate with her business partner, Chelsea
Comps& Void Detail: $15 customer bucks. $6 customer bucks to cover 2 katsuo nigiri I sent to Krystal. Employee day off for Chelsea. Training meal for Leigh and Tori
R&M needs:
86'd items/ need more:We definitely need to get more pint glasses if we haven't ordered some already.
Takoyaki and okonomiyaki,
Toro nigiri/ sashimi
Wednesday AM Recap 12/14/16
Written By: Leary
LY Lunch Sales: 1457
Projected Sales : 1634 (+865)
TY Lunch Sales: 2,499
+/- : +1042, +72%
Lunch Covers: 133
Avg PPA: 18.79
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 3.72%
Weather: Cold and cloudy
Special events?:
Who worked:
Sayo, Liam, Alex, Johnny Cl, Tori H, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a really busy weekday lunch. Steady flow from the start. We pretty much filled up at noon. We had a 12-top sat at the same time the sushi bar filled up. Had a small wait throughout most the shift. Came off the wait and had a few tables open up at 140, and went 2 on. Overall everything went pretty smoothly. Everyone had to hustle to keep up, but very few mistakes. Ticket times were really good.
I had one table ask to speak to me at 215. It was an older lady that had a serious issue with our incomplete party policy. She said Tori was extremely rude (that's a first), and let me know that our policy makes no sense. I tried to explain it why we have the policy, and that Tori was just doing what we ask of her. She kept talking over me, interrupting me, and finished with a very accusatory, "so you think it's ok the way she treated me". I'm usually pretty good at explaining our policies to frustrated guests, but I realized it was a losing battle with this. I apologized for her experience at the host stand (again), and said I would follow up with Tori about her approach. I asked how the food and service were, and she had nothing but nice things to say. I thanked her, let her know I appreciated the feedback, and said we're always looking at ways to improve operations. She seemed pretty unsatisfied with my overall response.
Specials:
3 Staff members that stood out (why/how):
-Hiroe slept through her alarm today, and didn't call in until over an hour into her shift. I had already called and begged John to come in at that point. It definitely added to a hectic start to the shift, but everything was ok in the end. I told her would have to write for the no-show.
-Johnny was pretty busy, and overwhelmed when the big top sat. Although he fell back into his habit of being a bit snippy, he was extremely organized in the way he asked for help. His organization allowed me to get him back on track easily, and he didn't make any mistakes.
-Pauline seem to do a pretty solid job on the Ramen station today. The overall organization of the kitchen was on-point today.
Any VIP's in?
Comps& Void Detail:
-DNL on a Aburi Aji, the lady at S1 took a tiny bite, and sent it back. She was expecting something different.
-Owner comp for the donation tray.
R&M needs:
-The soft serve machine needs to be adjusted for the eggnog. It's a little too soft and can't stand up on a cone. I was going to try and adjust it, but our flat-head screwdriver is missing. I'll bring one from home and try to adjust it tomorrow morning. For now I'm having severs only serve it in a bowl.
86'd items/ need more:
LY Lunch Sales: 1457
Projected Sales : 1634 (+865)
TY Lunch Sales: 2,499
+/- : +1042, +72%
Lunch Covers: 133
Avg PPA: 18.79
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 3.72%
Weather: Cold and cloudy
Special events?:
Who worked:
Sayo, Liam, Alex, Johnny Cl, Tori H, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a really busy weekday lunch. Steady flow from the start. We pretty much filled up at noon. We had a 12-top sat at the same time the sushi bar filled up. Had a small wait throughout most the shift. Came off the wait and had a few tables open up at 140, and went 2 on. Overall everything went pretty smoothly. Everyone had to hustle to keep up, but very few mistakes. Ticket times were really good.
I had one table ask to speak to me at 215. It was an older lady that had a serious issue with our incomplete party policy. She said Tori was extremely rude (that's a first), and let me know that our policy makes no sense. I tried to explain it why we have the policy, and that Tori was just doing what we ask of her. She kept talking over me, interrupting me, and finished with a very accusatory, "so you think it's ok the way she treated me". I'm usually pretty good at explaining our policies to frustrated guests, but I realized it was a losing battle with this. I apologized for her experience at the host stand (again), and said I would follow up with Tori about her approach. I asked how the food and service were, and she had nothing but nice things to say. I thanked her, let her know I appreciated the feedback, and said we're always looking at ways to improve operations. She seemed pretty unsatisfied with my overall response.
Specials:
3 Staff members that stood out (why/how):
-Hiroe slept through her alarm today, and didn't call in until over an hour into her shift. I had already called and begged John to come in at that point. It definitely added to a hectic start to the shift, but everything was ok in the end. I told her would have to write for the no-show.
-Johnny was pretty busy, and overwhelmed when the big top sat. Although he fell back into his habit of being a bit snippy, he was extremely organized in the way he asked for help. His organization allowed me to get him back on track easily, and he didn't make any mistakes.
-Pauline seem to do a pretty solid job on the Ramen station today. The overall organization of the kitchen was on-point today.
Any VIP's in?
Comps& Void Detail:
-DNL on a Aburi Aji, the lady at S1 took a tiny bite, and sent it back. She was expecting something different.
-Owner comp for the donation tray.
R&M needs:
-The soft serve machine needs to be adjusted for the eggnog. It's a little too soft and can't stand up on a cone. I was going to try and adjust it, but our flat-head screwdriver is missing. I'll bring one from home and try to adjust it tomorrow morning. For now I'm having severs only serve it in a bowl.
86'd items/ need more:
Tuesday, December 13, 2016
Tuesday PM Recap 12/13/16
Written By: Leary
LY Dinner Sales: 4429
Projected Sales : 4752 (+137)
TY Dinner Sales: 4889
+/- : +460, +10
Dinner Covers: 187
Avg PPA: 26.14
Weather: Warm and sunny at first, chilly when the sun went down.
Special events?:
Who worked:
Kelly, Ruthy, Mandy, Lindsey, Clair Cl, Chelsea & Pat H, Hiroe FR, Liam SA
Flow of Business, Cuts and Ticket Times:
It was steady flow of tables from the beginning. Filled up and went on a wait by 630. Hit a 45 minute wait by 7, and came off the wait around 845. Cut the first host at 830, and 2 on at 850. Had a few tables come in the last hour, but didn't get a late pop. No controllable comps, and no customer issues. Ticket times were solid. Smooth shift overall.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Rachel & Carlos
-Dylan
-Some Contigo catering folks.
Comps& Void Detail:
-2 Birthday Comps
-Emp Day Off for Dylan from Daruma
-FNF 1 Fire Eagle
-1 Customer Kome Bucks Comp
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4429
Projected Sales : 4752 (+137)
TY Dinner Sales: 4889
+/- : +460, +10
Dinner Covers: 187
Avg PPA: 26.14
Weather: Warm and sunny at first, chilly when the sun went down.
Special events?:
Who worked:
Kelly, Ruthy, Mandy, Lindsey, Clair Cl, Chelsea & Pat H, Hiroe FR, Liam SA
Flow of Business, Cuts and Ticket Times:
It was steady flow of tables from the beginning. Filled up and went on a wait by 630. Hit a 45 minute wait by 7, and came off the wait around 845. Cut the first host at 830, and 2 on at 850. Had a few tables come in the last hour, but didn't get a late pop. No controllable comps, and no customer issues. Ticket times were solid. Smooth shift overall.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Rachel & Carlos
-Dylan
-Some Contigo catering folks.
Comps& Void Detail:
-2 Birthday Comps
-Emp Day Off for Dylan from Daruma
-FNF 1 Fire Eagle
-1 Customer Kome Bucks Comp
R&M needs:
86'd items/ need more:
Tuesday AM 12.13.16
Written By: Elizabeth
LY Lunch Sales: $1981
Projected Sales : $2116
TY Lunch Sales: $2331
+/- : +18% LY and +$215 PS
Lunch Covers:135
Avg PPA: $17.27
Previous Days Labor: 26%
Previous Days Comps: 9%
Controllable Comps: 8.5%
Weather: ummm Spring is here? Sunny and in the 70s
Special events?:Less than one week to buy me a birthday present...
Who worked:
Alex, Kelly, Sayo, Johnny CL. Melisa Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Solid lunch. Started off good, then we got hit with some large parties around noon. Had a walk in 8 top that was incomplete for about 15 minutes, then when everyone was here we were full. They were getting antsy, some had to get back to work, so I told them I could seat half of them at separate tables while we waited for the last table to get up. I sat 2 at B6 and 2 at B8, waiting for B7 to get up, since they had just paid. The guys sat for a little longer than I thought they would be finally they got up. The weirdest thing happened- the only guy in the 8 top of nurse ladies, got up off the bench and as the guys from B7 were exiting, he walked up to one of the guys, I thought he knew them, he was so close I thought he was going to hug him, but then he just stood there and made the guy from B7 go around him. It was the strangest thing. I reminded the guy that I had to clean the table first, but man he must have been hangry.
Had another 10 top walk in around 1:15 and a steady flow of tables in right up until 2pm. I only cut kelly around 1 because she was a double. Solid for a Tuesday though.
3 Staff members that stood out (why/how):
-Alex can be exhausting sometimes. He has a lot of ideas, and I'm happy to hear them, but there are other times he needs to quiet down. I think it's starting to get to some of the staff members too,which may not be good, considering we want him to be a leader and coach to them. Just something to keep an eye on for now.
-Kelly was in a super positive mood and was on her game today. She did great. Just worth noting.
Any VIP's in?
The Tomlinsons
Comps& Void Detail:
DNL for a katsu don. The guy said it just wasn't for him.
R&M needs:
BEK came out to clean the lines. They are coming back in a few days to change out one of the line that has some buildup in it.
86'd items/ need more:
LY Lunch Sales: $1981
Projected Sales : $2116
TY Lunch Sales: $2331
+/- : +18% LY and +$215 PS
Lunch Covers:135
Avg PPA: $17.27
Previous Days Labor: 26%
Previous Days Comps: 9%
Controllable Comps: 8.5%
Weather: ummm Spring is here? Sunny and in the 70s
Special events?:Less than one week to buy me a birthday present...
Who worked:
Alex, Kelly, Sayo, Johnny CL. Melisa Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Solid lunch. Started off good, then we got hit with some large parties around noon. Had a walk in 8 top that was incomplete for about 15 minutes, then when everyone was here we were full. They were getting antsy, some had to get back to work, so I told them I could seat half of them at separate tables while we waited for the last table to get up. I sat 2 at B6 and 2 at B8, waiting for B7 to get up, since they had just paid. The guys sat for a little longer than I thought they would be finally they got up. The weirdest thing happened- the only guy in the 8 top of nurse ladies, got up off the bench and as the guys from B7 were exiting, he walked up to one of the guys, I thought he knew them, he was so close I thought he was going to hug him, but then he just stood there and made the guy from B7 go around him. It was the strangest thing. I reminded the guy that I had to clean the table first, but man he must have been hangry.
Had another 10 top walk in around 1:15 and a steady flow of tables in right up until 2pm. I only cut kelly around 1 because she was a double. Solid for a Tuesday though.
3 Staff members that stood out (why/how):
-Alex can be exhausting sometimes. He has a lot of ideas, and I'm happy to hear them, but there are other times he needs to quiet down. I think it's starting to get to some of the staff members too,which may not be good, considering we want him to be a leader and coach to them. Just something to keep an eye on for now.
-Kelly was in a super positive mood and was on her game today. She did great. Just worth noting.
Any VIP's in?
The Tomlinsons
Comps& Void Detail:
DNL for a katsu don. The guy said it just wasn't for him.
R&M needs:
BEK came out to clean the lines. They are coming back in a few days to change out one of the line that has some buildup in it.
86'd items/ need more:
Monday, December 12, 2016
Monday 12.12.16
Written By: Elizabeth
LY Lunch Sales:$2413
Projected Sales : $1843
TY Lunch Sales:$1450
+/- : -40% LY and -$393 PS
Lunch Covers: 89
Avg PPA: $16.29
LY Dinner Sales: $4628
Projected Sales : $4891
TY Dinner Sales: $4332
+/- : -6% LY and -$559 PS
Dinner Covers: 184
Avg PPA: $26.41
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps:13.81%
Weather: Sunny and warming up. High 60s
Special events?: Exactly ONE WEEK until my birthday.
Who worked:
Lunch: Alex, Kelly, John, Johnny CL. Gabe SA, Taylor FR, Junko hosted.
Junko's last day :( Gabe's too :)
Dinner: Kelly, Sayo, Mandy TR Liam, Grace, Clair CL. Taylor SA, Chelsea Host, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Lunch was slow and never picked up. I haven't seen it this slow for a lunch shift in a long time. Cut Kelly at 12:45, went 2 on at 1:15.
Dinner was more of the same. Steady but slow. All of the tables were gone by 10:02. We went on short spurts of a wait here and there, but mainly just one in one out sort of thing. I cut Kelly at 8:35, went 3 on at 9, and 2 on at 9:25. The night slowed to a close.
A8 found a long hair in their Philly roll. It was a pretty long and it definitely wasn't hers. Being that we had 3 long haired fellows at the sushi bar tonight (Kazu, Lee & Spencer) I am assuming it was one of theirs, maybe lingering on their jacket and then somehow fell into the roll. The girl was cool about it, I comp'd both rolls, but it was pretty gross
Specials:
none
I made a one time exception and told Mandy she could buy a bottle of wine for Krystin's party tonight. She really wanted to bring the Carignan, and while they sell it at Central Market, she didn't have a way of getting there. I told her it was a one time exception. Since we don't have an open wine button she just rang in one glass. So account for that Dusten.
3 Staff members that stood out (why/how):
-Gabe let out his final protest today before walking out. It all started when he asked me if he could basically get a tsukemono for free, since his teishoku already comes with rice & soup, which are free of charge for employees. I told him No. For another employee, maybe I would be nice and comp it if they wanted it that much. But I said No. He ordered it anyway. I confronted him about it and he said the he asked Scott and Scott said yes. I about lost it. Since he started arguing with me about it, I pulled him into the office and gave him an earful about undermining me and essentially exhibiting insubordination. And using the whole "mom said no but dad said yes" sort of thing. He eventually said that he was done, and took his apron off, clocked out and will not be returning.
-Alex is a ball of energy and ideas on Mondays. Since it's the start of his workweek he is energetic and talkative! But he lead pre-shift this morning talking about Motinai, and it was great!
Any VIP's in?
Lunch:
Dusten & Grace. I bought their lunch because...puppy
Bob, one of the owners of the ELM group
Dinner:
My friend Justin
Comps& Void Detail:
FNF for Dusten
FNF for 2 pieces to Bob
FNF for Justin
Kitchen Error for Hair in the Rolls
Training meals for Liam and Mandy
R&M needs:
2 bulbs for Kitchen back door.
86'd items/ need more:
LY Lunch Sales:$2413
Projected Sales : $1843
TY Lunch Sales:$1450
+/- : -40% LY and -$393 PS
Lunch Covers: 89
Avg PPA: $16.29
LY Dinner Sales: $4628
Projected Sales : $4891
TY Dinner Sales: $4332
+/- : -6% LY and -$559 PS
Dinner Covers: 184
Avg PPA: $26.41
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps:13.81%
Weather: Sunny and warming up. High 60s
Special events?: Exactly ONE WEEK until my birthday.
Who worked:
Lunch: Alex, Kelly, John, Johnny CL. Gabe SA, Taylor FR, Junko hosted.
Junko's last day :( Gabe's too :)
Dinner: Kelly, Sayo, Mandy TR Liam, Grace, Clair CL. Taylor SA, Chelsea Host, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Lunch was slow and never picked up. I haven't seen it this slow for a lunch shift in a long time. Cut Kelly at 12:45, went 2 on at 1:15.
Dinner was more of the same. Steady but slow. All of the tables were gone by 10:02. We went on short spurts of a wait here and there, but mainly just one in one out sort of thing. I cut Kelly at 8:35, went 3 on at 9, and 2 on at 9:25. The night slowed to a close.
A8 found a long hair in their Philly roll. It was a pretty long and it definitely wasn't hers. Being that we had 3 long haired fellows at the sushi bar tonight (Kazu, Lee & Spencer) I am assuming it was one of theirs, maybe lingering on their jacket and then somehow fell into the roll. The girl was cool about it, I comp'd both rolls, but it was pretty gross
Specials:
none
I made a one time exception and told Mandy she could buy a bottle of wine for Krystin's party tonight. She really wanted to bring the Carignan, and while they sell it at Central Market, she didn't have a way of getting there. I told her it was a one time exception. Since we don't have an open wine button she just rang in one glass. So account for that Dusten.
3 Staff members that stood out (why/how):
-Gabe let out his final protest today before walking out. It all started when he asked me if he could basically get a tsukemono for free, since his teishoku already comes with rice & soup, which are free of charge for employees. I told him No. For another employee, maybe I would be nice and comp it if they wanted it that much. But I said No. He ordered it anyway. I confronted him about it and he said the he asked Scott and Scott said yes. I about lost it. Since he started arguing with me about it, I pulled him into the office and gave him an earful about undermining me and essentially exhibiting insubordination. And using the whole "mom said no but dad said yes" sort of thing. He eventually said that he was done, and took his apron off, clocked out and will not be returning.
-Alex is a ball of energy and ideas on Mondays. Since it's the start of his workweek he is energetic and talkative! But he lead pre-shift this morning talking about Motinai, and it was great!
Any VIP's in?
Lunch:
Dusten & Grace. I bought their lunch because...puppy
Bob, one of the owners of the ELM group
Dinner:
My friend Justin
Comps& Void Detail:
FNF for Dusten
FNF for 2 pieces to Bob
FNF for Justin
Kitchen Error for Hair in the Rolls
Training meals for Liam and Mandy
R&M needs:
2 bulbs for Kitchen back door.
86'd items/ need more:
Sunday, December 11, 2016
Sunday PM 12/11/16 recap
Written By: Dusten
LY Dinner Sales: 5177
Projected Sales : 5626
TY Dinner Sales: 5093
+/- : 2% under LY and short of PS by $533
Dinner Covers: 191
Avg PPA:26.66
Weather: cool and damp- 60's
Special events?: National Noodle Ring Day... like Spaghetti O's. Didn't know that was a thing.
Who worked: Krystin, Cindy, Grace, Ruthy, Clair CL, John Cktl, Tori Host, Hiroe FR
Flow of Business, Cuts and Ticket Times: Pretty steady all night. We we on wait at 6:15pm and stayed on until 8:40pm. I cut John, Krystin and Cindy then. Grace at 9:15. No ticket time issues.
Specials: aburi hama-toro box sushi
3 Staff members that stood out (why/how): Gabe was Gabe. A better leaner than cleaner. A snail's pace with a snapping turtle's disposition. It took him nearly 2 minutes to bus and re-set a prebussed 2 top table. He sloppily cleaned off another spot at the sushi bar and got defensive about having to go back and fixing it. I cut him as soon as I could.
-Grace had a bad attitude tonight as things got busy. She was upset that neither her friend's nor mine weren't sat in her section. They didn't ask to be and Tori is a capable host, not clairvoyant. She was busy, and at least when I am managing, she can get pretty huffy when she is weeded. So much so that even Marshall made a comment to me about it as I was sorting dishes.
-Krystin and Clair both won the contests tonight. Krystin for helping Tori, Hiroe, Gabe, the sushi bar... pretty much everyone. Clair won the sales contest on the special. She sold six.
-Hector clocked in under the wrong job code this morning. I'm not sure how to fix that. I tried.
Any VIP's in? Andrew Tyler and their Gym Bros.,
-A girl that worked here briefly- she was a server that hurt her foot then came back as support staff and then quit. Forgot her name.
-A friend of Grace's came in for his Bday.
-Friends of mine, Ben from NYC, Allyson (She DJ's at the Grand on Sunday nights now) Rose that cuts my hair and Mike of Crazy Ricky's Dawg House fame.
-Toshi's Real Estate Broker- Tori told me they were very rude to her, but they were all peaches and ice cream with Toshi. I know I can't really influence any of it, but if we as a staff are supposed to provide an experience to all guests as we would our grandmothers, those people we know and look out for, especially the VIP we may send something to or comp something for- they ought to treat every member of our staff the same as they would Take and Kayo. We all represent them when we are here at Kome. In a perfect world I suppose.
Comps& Void Detail: voided two specials- we'd sold out.
Bday dessert for Grace's friend.
FNF for Ben, Allyson, Rose and Mike.
Customer Kome bucks, Grace redeemed some Employee Kome bucks
Employee day off for Andrew
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5177
Projected Sales : 5626
TY Dinner Sales: 5093
+/- : 2% under LY and short of PS by $533
Dinner Covers: 191
Avg PPA:26.66
Weather: cool and damp- 60's
Special events?: National Noodle Ring Day... like Spaghetti O's. Didn't know that was a thing.
Who worked: Krystin, Cindy, Grace, Ruthy, Clair CL, John Cktl, Tori Host, Hiroe FR
Flow of Business, Cuts and Ticket Times: Pretty steady all night. We we on wait at 6:15pm and stayed on until 8:40pm. I cut John, Krystin and Cindy then. Grace at 9:15. No ticket time issues.
Specials: aburi hama-toro box sushi
3 Staff members that stood out (why/how): Gabe was Gabe. A better leaner than cleaner. A snail's pace with a snapping turtle's disposition. It took him nearly 2 minutes to bus and re-set a prebussed 2 top table. He sloppily cleaned off another spot at the sushi bar and got defensive about having to go back and fixing it. I cut him as soon as I could.
-Grace had a bad attitude tonight as things got busy. She was upset that neither her friend's nor mine weren't sat in her section. They didn't ask to be and Tori is a capable host, not clairvoyant. She was busy, and at least when I am managing, she can get pretty huffy when she is weeded. So much so that even Marshall made a comment to me about it as I was sorting dishes.
-Krystin and Clair both won the contests tonight. Krystin for helping Tori, Hiroe, Gabe, the sushi bar... pretty much everyone. Clair won the sales contest on the special. She sold six.
-Hector clocked in under the wrong job code this morning. I'm not sure how to fix that. I tried.
Any VIP's in? Andrew Tyler and their Gym Bros.,
-A girl that worked here briefly- she was a server that hurt her foot then came back as support staff and then quit. Forgot her name.
-A friend of Grace's came in for his Bday.
-Friends of mine, Ben from NYC, Allyson (She DJ's at the Grand on Sunday nights now) Rose that cuts my hair and Mike of Crazy Ricky's Dawg House fame.
-Toshi's Real Estate Broker- Tori told me they were very rude to her, but they were all peaches and ice cream with Toshi. I know I can't really influence any of it, but if we as a staff are supposed to provide an experience to all guests as we would our grandmothers, those people we know and look out for, especially the VIP we may send something to or comp something for- they ought to treat every member of our staff the same as they would Take and Kayo. We all represent them when we are here at Kome. In a perfect world I suppose.
Comps& Void Detail: voided two specials- we'd sold out.
Bday dessert for Grace's friend.
FNF for Ben, Allyson, Rose and Mike.
Customer Kome bucks, Grace redeemed some Employee Kome bucks
Employee day off for Andrew
R&M needs:
86'd items/ need more:
Sunday AM 12.11.16
Written By: Elizabeth
LY Lunch Sales: $2916
Projected Sales : $2976
TY Lunch Sales: $2912
+/- : 0% LY and -$64 PS
Lunch Covers: 160
Avg PPA: $18.20
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 3.84%
Weather: Overcast and drizzly. Warming up though.
Who worked:
John, Renee, Krystin, Mandy CL. Tori Host, Liam FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Started slow, and the whole day was a bit sleepy. Went on a short wait around 12:45, but it didn't last long. The afternoon remained steady. Had a 25 minute Unagi Maki at one point, and also a takoyaki that was intended to hit the table before their entrees but Daniel missed the ticket so it came out after the fact. Both tables were understanding, which didn't result in a comp.
3 Staff members that stood out (why/how):
-John was off his game today and it was very noticeable. He missed A5 getting sat, somehow, then ran his own food to the wrong table. Then was making ice cream cones and knocked two of them over, resulting in trash. I talked with Dusten and Mandy about how they felt his attitude on the floor was. He was exhibiting some Diva behavior earlier in the week, but today sort of kicked him in the ass and reminded him that he still has some things to figure out.
-Renee was in a sour mood today. Mandy said it was palpable by her and really threw a kink in her mood as well.
Any VIP's in?
Old John
Rachel & Carlos
Dana (GM Chicon)& husband
Rob
Comps& Void Detail:
Bday desserts galore lately
FNF for Dana
I comp'd Robs lunch. He was in mourning for a friend of his who passed away this morning.
R&M needs:
I'm getting more of that spray that expands, just in case any more holes pop up. Currently there is a hole in the ladies room that Dusten and I plugged with a plastic bag and tape, that needs a more permanent fix
86'd items/ need more:
LY Lunch Sales: $2916
Projected Sales : $2976
TY Lunch Sales: $2912
+/- : 0% LY and -$64 PS
Lunch Covers: 160
Avg PPA: $18.20
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 3.84%
Weather: Overcast and drizzly. Warming up though.
Who worked:
John, Renee, Krystin, Mandy CL. Tori Host, Liam FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Started slow, and the whole day was a bit sleepy. Went on a short wait around 12:45, but it didn't last long. The afternoon remained steady. Had a 25 minute Unagi Maki at one point, and also a takoyaki that was intended to hit the table before their entrees but Daniel missed the ticket so it came out after the fact. Both tables were understanding, which didn't result in a comp.
3 Staff members that stood out (why/how):
-John was off his game today and it was very noticeable. He missed A5 getting sat, somehow, then ran his own food to the wrong table. Then was making ice cream cones and knocked two of them over, resulting in trash. I talked with Dusten and Mandy about how they felt his attitude on the floor was. He was exhibiting some Diva behavior earlier in the week, but today sort of kicked him in the ass and reminded him that he still has some things to figure out.
-Renee was in a sour mood today. Mandy said it was palpable by her and really threw a kink in her mood as well.
Any VIP's in?
Old John
Rachel & Carlos
Dana (GM Chicon)& husband
Rob
Comps& Void Detail:
Bday desserts galore lately
FNF for Dana
I comp'd Robs lunch. He was in mourning for a friend of his who passed away this morning.
R&M needs:
I'm getting more of that spray that expands, just in case any more holes pop up. Currently there is a hole in the ladies room that Dusten and I plugged with a plastic bag and tape, that needs a more permanent fix
86'd items/ need more:
Saturday, December 10, 2016
Saturday PM 12.10.16
Written By: Elizabeth
LY Dinner Sales: $7011
Projected Sales : $7105
TY Dinner Sales: $6611
+/- : -6% LY and -$494 PS
Dinner Covers: 248
Avg PPA: $26.66 eww.
Weather: Cold and it started misting around 6pm.
Special events?:
none
Who worked:
Ruthy, Renee, Krystin, Clair, Dusten CL. Tori CT, Alina Host, John SA, Hiroe FR.
Maegan
Flow of Business, Cuts and Ticket Times:
Started busy and on a wait by 5:45. Lots of college kids coming in all around the same time, and calling about the wait. It was weird. We got a later pop of college kids too, some with lap tops. Must be finals.
Between 6pm and 7pm it was intense. We had a packed lobby and the wait climbed to one hour very quickly. We started paging people and calling names, but weren't having any luck. I stayed on top of the ipad while Alina ran the waitlist. We had 25 covers no show/cancel. I stayed on top of the 5 minute rule, and also in communication with the guest regarding a one minute "please respond cancel if you wish to release your table", which always got a response. So that helped. But because we had about 4 tables cancel/no show at one time, I ended up grossly overquoting people. In the end, we were off the wait by 8:30. It slowed down. I cut Krystin at 9:15, and Renee at 9:30 and we went 2 on at 10pm. Only about 5 more tables came in after that. I asked Dusten at 10:25 if he wanted to go one on, and he was a little unsure about it. But only one more table came in after that.
Had the 5:30 reso come in late (5:45) and we let them know there was another Reso at 7pm, but they still didn't leave until 7:10pm. The 7 pm reservation came in on time but told me that one had just cancelled. Tori told them we would put them in the dining room but I told them I would make a one time exception since we were slow and didn't have any large parties waiting, that I would seat them in the room anyway. They were incomplete until around 7:25 when we were able to seat them. I went in the room at 8:45 to give the host a kind reminder that we have another reservation after them at 9pm./ They already had all of their food and seemed okay. But by 9:05 they were all paid out, with no dishes, just sitting and chatting. I didn't want to kick them out so I gave them a few more minutes. They left about 2 minutes later and we got the 9pm party down by 9:10. It was still frustrating, however, that all of the parties were late and all made each other late in affect.
Specials:
Whole Aji. Put a contest on it to sell us out of it tonight and the staff did it! I told them if they did I would buy everyone a drink.
3 Staff members that stood out (why/how):
-I asked Tori about server training and she said she's interested in either that, or a weekend key hourly manager. So that's something for us to keep in mind...
-Alina did a great job solo tonight. I helped out during the peak hour but she handled it after that.
-Maegan text me at 5:35, 5 minutes after her scheduled shift started, that she was trying to cover the shift she just picked up yesterday, but couldn't cover it and couldn't make it in. I was even hesitant to approve the shift swap with her recent no show incident, but thought that since she worked last night and her and Melisa probably talked about it, she would show up. I did not feel bad letting her know that she no longer had a job. She also realized it was probably her last strike.
Any VIP's in?
Susan Crossword Couple. Forgetting his name for some reason.
Chelsea
Brennan and his girlfriend
Comps& Void Detail:
Kit Error for a 25 minute fish and chips. Fry got hit hard and it just got lost in the shuffle. The woman was understanding but
R&M needs:
One thing I noticed, with the new, nice, cameras installed, is that the light that is over our front door really impedes our view should we ever need to see someone getting into the building. Just a note.
Need to make sure we are getting the daily duties done. Saturday AM duty is to wipe down the shelves of the service station.
86'd items/ need more:
Sake Toro
On a side note, if anyone wants a good laugh, here's a great reason to have a camera in the office: To catch all of the dumb shit I do:
LY Dinner Sales: $7011
Projected Sales : $7105
TY Dinner Sales: $6611
+/- : -6% LY and -$494 PS
Dinner Covers: 248
Avg PPA: $26.66 eww.
Weather: Cold and it started misting around 6pm.
Special events?:
none
Who worked:
Ruthy, Renee, Krystin, Clair, Dusten CL. Tori CT, Alina Host, John SA, Hiroe FR.
Maegan
Flow of Business, Cuts and Ticket Times:
Started busy and on a wait by 5:45. Lots of college kids coming in all around the same time, and calling about the wait. It was weird. We got a later pop of college kids too, some with lap tops. Must be finals.
Between 6pm and 7pm it was intense. We had a packed lobby and the wait climbed to one hour very quickly. We started paging people and calling names, but weren't having any luck. I stayed on top of the ipad while Alina ran the waitlist. We had 25 covers no show/cancel. I stayed on top of the 5 minute rule, and also in communication with the guest regarding a one minute "please respond cancel if you wish to release your table", which always got a response. So that helped. But because we had about 4 tables cancel/no show at one time, I ended up grossly overquoting people. In the end, we were off the wait by 8:30. It slowed down. I cut Krystin at 9:15, and Renee at 9:30 and we went 2 on at 10pm. Only about 5 more tables came in after that. I asked Dusten at 10:25 if he wanted to go one on, and he was a little unsure about it. But only one more table came in after that.
Had the 5:30 reso come in late (5:45) and we let them know there was another Reso at 7pm, but they still didn't leave until 7:10pm. The 7 pm reservation came in on time but told me that one had just cancelled. Tori told them we would put them in the dining room but I told them I would make a one time exception since we were slow and didn't have any large parties waiting, that I would seat them in the room anyway. They were incomplete until around 7:25 when we were able to seat them. I went in the room at 8:45 to give the host a kind reminder that we have another reservation after them at 9pm./ They already had all of their food and seemed okay. But by 9:05 they were all paid out, with no dishes, just sitting and chatting. I didn't want to kick them out so I gave them a few more minutes. They left about 2 minutes later and we got the 9pm party down by 9:10. It was still frustrating, however, that all of the parties were late and all made each other late in affect.
Specials:
Whole Aji. Put a contest on it to sell us out of it tonight and the staff did it! I told them if they did I would buy everyone a drink.
3 Staff members that stood out (why/how):
-I asked Tori about server training and she said she's interested in either that, or a weekend key hourly manager. So that's something for us to keep in mind...
-Alina did a great job solo tonight. I helped out during the peak hour but she handled it after that.
-Maegan text me at 5:35, 5 minutes after her scheduled shift started, that she was trying to cover the shift she just picked up yesterday, but couldn't cover it and couldn't make it in. I was even hesitant to approve the shift swap with her recent no show incident, but thought that since she worked last night and her and Melisa probably talked about it, she would show up. I did not feel bad letting her know that she no longer had a job. She also realized it was probably her last strike.
Any VIP's in?
Susan Crossword Couple. Forgetting his name for some reason.
Chelsea
Brennan and his girlfriend
Comps& Void Detail:
Kit Error for a 25 minute fish and chips. Fry got hit hard and it just got lost in the shuffle. The woman was understanding but
R&M needs:
One thing I noticed, with the new, nice, cameras installed, is that the light that is over our front door really impedes our view should we ever need to see someone getting into the building. Just a note.
Need to make sure we are getting the daily duties done. Saturday AM duty is to wipe down the shelves of the service station.
86'd items/ need more:
Sake Toro
On a side note, if anyone wants a good laugh, here's a great reason to have a camera in the office: To catch all of the dumb shit I do:
Saturday AM Recap 12/10/16
Written By: Leary
LY Lunch Sales: 2865
Projected Sales : 3077 (-155)
TY Lunch Sales: 2922
+/- : +57, +2%
Lunch Covers: 152
Avg PPA: 19.22
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 7.51%
Weather: Cold and Cloudy
Special events?:
Who worked:
Renee, Mandy, Sophia w/ Liam, Johnny Cl, Tori H, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a good steady lunch most of the day. Starting filling up by noon, and hit a small wait by 1230. Stayed full with a 15-20 minute wait until about 215. Ticket times were solid. The kitchen did a really good job knocking out tickets, and keeping times low. Everything went pretty smoothly. No customer issues.
Had a table wanting to get an okonomiyaki today. It was during the peak of business, and most of the Kitchen tickets were fry items so I told Renee no. They were pretty sad about it. She did a good job suggesting the Takoyaki instead. I checked with them after they got their food, and they were happy. I gave them a "free okonomiyaki" coupon written on the back of my business card for next time, and their faces light up.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-2Holiday Kome bucks
-Emp Kome Bucks for Renee
-Training meal for Sophia and Liam
R&M needs:
-Ordered a new Microwave for the kitchen. Should be here by Tuesday.
86'd items/ need more:
LY Lunch Sales: 2865
Projected Sales : 3077 (-155)
TY Lunch Sales: 2922
+/- : +57, +2%
Lunch Covers: 152
Avg PPA: 19.22
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 7.51%
Weather: Cold and Cloudy
Special events?:
Who worked:
Renee, Mandy, Sophia w/ Liam, Johnny Cl, Tori H, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a good steady lunch most of the day. Starting filling up by noon, and hit a small wait by 1230. Stayed full with a 15-20 minute wait until about 215. Ticket times were solid. The kitchen did a really good job knocking out tickets, and keeping times low. Everything went pretty smoothly. No customer issues.
Had a table wanting to get an okonomiyaki today. It was during the peak of business, and most of the Kitchen tickets were fry items so I told Renee no. They were pretty sad about it. She did a good job suggesting the Takoyaki instead. I checked with them after they got their food, and they were happy. I gave them a "free okonomiyaki" coupon written on the back of my business card for next time, and their faces light up.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-2Holiday Kome bucks
-Emp Kome Bucks for Renee
-Training meal for Sophia and Liam
R&M needs:
-Ordered a new Microwave for the kitchen. Should be here by Tuesday.
86'd items/ need more:
Friday, December 9, 2016
Friday PM Recap 12/9/16
Written By: Leary
LY Dinner Sales: 6462
Projected Sales : 7056 (-1026)
TY Dinner Sales: 6030
+/- : -432, 7%
Dinner Covers: 217
Avg PPA: 27.79
Previous Days Labor: 27%
Previous Days Comps: 5%
Controllable Comps: 12.62%
Weather: Very Chilly
Special events?:
Who worked:
Ruthy, Johnny, Dusten, Lindsey, Krystin Cl, Maegan & Melisa H, John SA, Taylor FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
Really slow for a Friday. It slowly filled up, and we hit a wait around 645. We did hit a 45-50 minute wait for a little bit, but we started slowing down by 9, and had several empty tables by 930. I was hoping for a later pop, but it never came. I guess the cold kept everyone indoors. Cut the cocktail and first host at 9. 3 on at 930, and 2 on at 10. Tickets times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Krystin did a good job as the closer.
Any VIP's in?
Neil
Comps& Void Detail:
-Owner comp for a dessert that Take' bought for S1
-EMP Day off for Kelly (Here for Julie's Bday)
R&M needs:
-Cameras are up and running. The image quality is pretty fantastic.
86'd items/ need more:
LY Dinner Sales: 6462
Projected Sales : 7056 (-1026)
TY Dinner Sales: 6030
+/- : -432, 7%
Dinner Covers: 217
Avg PPA: 27.79
Previous Days Labor: 27%
Previous Days Comps: 5%
Controllable Comps: 12.62%
Weather: Very Chilly
Special events?:
Who worked:
Ruthy, Johnny, Dusten, Lindsey, Krystin Cl, Maegan & Melisa H, John SA, Taylor FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
Really slow for a Friday. It slowly filled up, and we hit a wait around 645. We did hit a 45-50 minute wait for a little bit, but we started slowing down by 9, and had several empty tables by 930. I was hoping for a later pop, but it never came. I guess the cold kept everyone indoors. Cut the cocktail and first host at 9. 3 on at 930, and 2 on at 10. Tickets times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Krystin did a good job as the closer.
Any VIP's in?
Neil
Comps& Void Detail:
-Owner comp for a dessert that Take' bought for S1
-EMP Day off for Kelly (Here for Julie's Bday)
R&M needs:
-Cameras are up and running. The image quality is pretty fantastic.
86'd items/ need more:
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