Written By: Leary
LY Lunch Sales: 1860
Projected Sales : 1850 (+133)
TY Lunch Sales: 1983
+/- : +123, +7%
Lunch Covers: 110
Avg PPA: 18.03
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather:
Pretty Sunny Day, Feels like spring is here
Special events?:
Who worked:
Lindsey, John, Liam, Johnny Cl, Melisa H, Leigh SA, Emily FR
Flow of Business, Cuts and Ticket Times:
It was a little busier than yesterday. Party room was never sat, but the sushi bar did fill up at one point. Stayed pretty full from 12-130 with a handful of later tables. Ticket times were fine and no controllable comps. Went 2 on at 120, and closed 2 on.
Specials:
3 Staff members that stood out (why/how):
-Melisa seems to trying to be a little more productive since our last talk.
-Liam did well with a busy section. Seemed a little more focused today.
-Leigh has been doing a great job as SA. I'll be starting her FR training next week.
Any VIP's in?
Comps& Void Detail:
EMP Day Off for Naoto & Sophia
R&M needs:
86'd items/ need more:
Tuesday, January 31, 2017
Tuesday PM 1/31
Written By: Chelsea
LY Dinner Sales: $4659
Projected Sales : $4750
TY Dinner Sales: $4025
+/- : 14% under LY, $725 under PS
Dinner Covers: 170
Avg PPA: $23.68
Weather: another great crisp evening!
Special events?:
Who worked: Cindy, Mandy, Krystin, Ruthy, Clair CL. Hiroe FR and Leigh SA. Patrick and Kelly host.
Flow of Business, Cuts and Ticket Times: Started out fairly slow again, and crept up just before 7. By 7:30 we were on a ~30 minute wait, which was over by 8:30. Cut Patrick and went 3 on at that time. Cut Krystin at 9:15 and then Ruthy at 9:45. Pretty chill evening, just had the one pop that went smoothly, no long ticket times or customer issues.
Specials: Smoked hama-toro.
3 Staff members that stood out (why/how):
- Always great to have Cindy around!
Any VIP's in? Kayo, Take, and Kenta. My old friend/HomeAway coworker Jordan (both sat at B4. Weird!) Sa-Ten employee.
Comps& Void Detail: Owner comp for Kayo and Take, Kome bucks from Royal Blue employee, Emp Day off for Sa-Ten employee, FNF for Jordan, and one Guest Changed Mind on a Madai Sashimi, but Ruthy got the customer's new order before it was made and was able to cancel it.
R&M needs:
86'd items/ need more: Toro, Duck Breast
LY Dinner Sales: $4659
Projected Sales : $4750
TY Dinner Sales: $4025
+/- : 14% under LY, $725 under PS
Dinner Covers: 170
Avg PPA: $23.68
Weather: another great crisp evening!
Special events?:
Who worked: Cindy, Mandy, Krystin, Ruthy, Clair CL. Hiroe FR and Leigh SA. Patrick and Kelly host.
Flow of Business, Cuts and Ticket Times: Started out fairly slow again, and crept up just before 7. By 7:30 we were on a ~30 minute wait, which was over by 8:30. Cut Patrick and went 3 on at that time. Cut Krystin at 9:15 and then Ruthy at 9:45. Pretty chill evening, just had the one pop that went smoothly, no long ticket times or customer issues.
Specials: Smoked hama-toro.
3 Staff members that stood out (why/how):
- Always great to have Cindy around!
Any VIP's in? Kayo, Take, and Kenta. My old friend/HomeAway coworker Jordan (both sat at B4. Weird!) Sa-Ten employee.
Comps& Void Detail: Owner comp for Kayo and Take, Kome bucks from Royal Blue employee, Emp Day off for Sa-Ten employee, FNF for Jordan, and one Guest Changed Mind on a Madai Sashimi, but Ruthy got the customer's new order before it was made and was able to cancel it.
R&M needs:
86'd items/ need more: Toro, Duck Breast
Monday, January 30, 2017
Monday 1/30 PM
Written By: Chelsea
LY Dinner Sales: $3657
Projected Sales : $4659
TY Dinner Sales: $5665
+/- : 55% over PS, $1008 over LY
Dinner Covers: 190
Avg PPA: $29.82
Weather: a nice cool evening.
Special events?:
Who worked: Liam, Ruthy, Mandy, Clair, Krystin CL. Hiroe FR and Leigh SA. Patrick and John host.
Flow of Business, Cuts and Ticket Times: Started off quite slow. After 6:25ish it started picking up, and by 6:45 we were on a wait. Wait stayed around 20-35 minutes until 7:30 when it climbed up to 45 minutes. It stayed at 45 minutes until 8:30, when it started to taper off. Went off the wait by 9:25. Cut John and Liam at 9:15. Ruthy at 9:30, Mandy at 9:45 and closed with two on. Ticket times were overall good, had just a couple things in the kitchen reach 20 minutes at the peak but no customer complaints or comps needed.
Specials: One Aji Sashimi remained upon my arrival. Clair sold it and won Leary's drink prize.
3 Staff members that stood out (why/how):
- Hiroe is always consistent and is always willing to help out. I see her coming back with dishes more than the other food runners, always stopping by a recently finished table to grab whatever she can on her way back to the kitchen.
- Can't exactly say the same about Liam. One of his tables got up and he started to bus it, but then when I came by with a tray after dropping off food, he stopped and just walked off with a "thanks!". One of the times the clean barware was at the server station, he was just standing there stretching instead of helping everyone put up dishes. When I was checking out the host/cocktail money, I watched from the office while he once again stood next to a full rack of clean dishes chatting with Hiroe.
- I admire John's politeness with customers. He is always very courteous and explains things thoroughly.
Any VIP's in? Old John
Comps& Void Detail: Liam had a customer give him a Kome Promo Bucks card, but he didn't realize that it said $25 minimum on it, and the bill was only $20. They dropped him a 10 in cash and then walked out while he was closing out the check. I put it in as $15 customer Kome Bucks anyway and reminded him to be sure of the details when accepting Kome bucks.
One birthday parfait, one birthday tempura ice cream, one birthday camembert, 2 SIN, one for East Side Cafe and another for a Tarot card reader(?)
At 9:30 when we were putting in employee meals, the sushi bar printer jammed up and we tried to figure out which order didn't get printed, but no one claimed it. Ruthy didn't catch until 10:30 that it was one of her tables that was still seated and waiting for the rolls. I deleted the rolls as not made, and then took their soft serve off their bill as our apologies.
R&M needs:
86'd items/ need more: Endo, Toro, Tempura Ice Cream
LY Dinner Sales: $3657
Projected Sales : $4659
TY Dinner Sales: $5665
+/- : 55% over PS, $1008 over LY
Dinner Covers: 190
Avg PPA: $29.82
Weather: a nice cool evening.
Special events?:
Who worked: Liam, Ruthy, Mandy, Clair, Krystin CL. Hiroe FR and Leigh SA. Patrick and John host.
Flow of Business, Cuts and Ticket Times: Started off quite slow. After 6:25ish it started picking up, and by 6:45 we were on a wait. Wait stayed around 20-35 minutes until 7:30 when it climbed up to 45 minutes. It stayed at 45 minutes until 8:30, when it started to taper off. Went off the wait by 9:25. Cut John and Liam at 9:15. Ruthy at 9:30, Mandy at 9:45 and closed with two on. Ticket times were overall good, had just a couple things in the kitchen reach 20 minutes at the peak but no customer complaints or comps needed.
Specials: One Aji Sashimi remained upon my arrival. Clair sold it and won Leary's drink prize.
3 Staff members that stood out (why/how):
- Hiroe is always consistent and is always willing to help out. I see her coming back with dishes more than the other food runners, always stopping by a recently finished table to grab whatever she can on her way back to the kitchen.
- Can't exactly say the same about Liam. One of his tables got up and he started to bus it, but then when I came by with a tray after dropping off food, he stopped and just walked off with a "thanks!". One of the times the clean barware was at the server station, he was just standing there stretching instead of helping everyone put up dishes. When I was checking out the host/cocktail money, I watched from the office while he once again stood next to a full rack of clean dishes chatting with Hiroe.
- I admire John's politeness with customers. He is always very courteous and explains things thoroughly.
Any VIP's in? Old John
Comps& Void Detail: Liam had a customer give him a Kome Promo Bucks card, but he didn't realize that it said $25 minimum on it, and the bill was only $20. They dropped him a 10 in cash and then walked out while he was closing out the check. I put it in as $15 customer Kome Bucks anyway and reminded him to be sure of the details when accepting Kome bucks.
One birthday parfait, one birthday tempura ice cream, one birthday camembert, 2 SIN, one for East Side Cafe and another for a Tarot card reader(?)
At 9:30 when we were putting in employee meals, the sushi bar printer jammed up and we tried to figure out which order didn't get printed, but no one claimed it. Ruthy didn't catch until 10:30 that it was one of her tables that was still seated and waiting for the rolls. I deleted the rolls as not made, and then took their soft serve off their bill as our apologies.
R&M needs:
86'd items/ need more: Endo, Toro, Tempura Ice Cream
Monday AM Recap 1/30/17
Written By: Leary
LY Lunch Sales: 2478
Projected Sales : 1860 (-185)
TY Lunch Sales: 1675
+/- : -803, -32%
Lunch Covers: 89
Avg PPA: 18.82
Previous Days Labor: 29%
Previous Days Comps: 4%
Controllable Comps: 2.53%
Weather: Beautiful Sunny Day
Special events?:
Who worked:
Liam, John, Kelly, Johnny Cl, Melisa H,
Flow of Business, Cuts and Ticket Times:
Pretty chill day. We did fill mostly up by noon, and have a steady hour. Sushi bar never filled up, and party room was never sat. Started to die off after 1. 2 on by 1:15. No comps, and no customer issues.
Specials:
3 Staff members that stood out (why/how):
-John seemed pretty focused today. Spent his down time helping out bussing tables. Tara & Kelvin also mentioned that they thought he was a good server.
-Kelly was in a good mood today, but still having issues with spatial awareness.
-Liam seemed a little unfocused at times today. He's great with guests, but seems lose sight of his section as a whole sometimes. Classic tunnel vision. I'm curious to how his manager train will go on Thursday.
Any VIP's in?
-Tara & Kelvin (She's pregnant with twin!)
Comps& Void Detail:
-1 Customer Kome Bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2478
Projected Sales : 1860 (-185)
TY Lunch Sales: 1675
+/- : -803, -32%
Lunch Covers: 89
Avg PPA: 18.82
Previous Days Labor: 29%
Previous Days Comps: 4%
Controllable Comps: 2.53%
Weather: Beautiful Sunny Day
Special events?:
Who worked:
Liam, John, Kelly, Johnny Cl, Melisa H,
Flow of Business, Cuts and Ticket Times:
Pretty chill day. We did fill mostly up by noon, and have a steady hour. Sushi bar never filled up, and party room was never sat. Started to die off after 1. 2 on by 1:15. No comps, and no customer issues.
Specials:
3 Staff members that stood out (why/how):
-John seemed pretty focused today. Spent his down time helping out bussing tables. Tara & Kelvin also mentioned that they thought he was a good server.
-Kelly was in a good mood today, but still having issues with spatial awareness.
-Liam seemed a little unfocused at times today. He's great with guests, but seems lose sight of his section as a whole sometimes. Classic tunnel vision. I'm curious to how his manager train will go on Thursday.
Any VIP's in?
-Tara & Kelvin (She's pregnant with twin!)
Comps& Void Detail:
-1 Customer Kome Bucks
R&M needs:
86'd items/ need more:
Sunday, January 29, 2017
Sunday 1/29/17 recap
Written By: Dusten
LY Lunch Sales: 2123
Projected Sales : 2896
TY Lunch Sales: 2524
+/- : 19% over LY, $352 under PS
Lunch Covers: 154
Avg PPA: 16.39
LY Dinner Sales: 5173
Projected Sales : 5544
TY Dinner Sales:4519
+/- : 18% under LY and short of PS by $1325
Dinner Covers:152
Avg PPA: 27.76
Previous Days Labor: 21%
Previous Days Comps: 3%
Controllable Comps: 0%
Weather: Cool day. 60's and clear. 50's at dinner
Special events?: National Corn Chip Day
Who worked: Lunch: Liam, John, Renee, Krystin CL, Emily Fr, Alina H, Brennan SA
Dinner: Krystin, Grace, Cindy, Ruthy, Clair CL, Melisa and John H, Hiroe FR, Leigh SA, Patrick Cktl
Flow of Business, Cuts and Ticket Times: Lunch was steady. Busier than the last couple of week. Had a printer jam in the kitchen that got things tripped up a little, but the issue was caught before any inordinate ticket times. I cut Liam at 1:30, John at 2pm and Renee at 2:35pm.
Dinner started out with a few tables lines up. We went off and on a short wait throughout until about 8:20. I cut Krystin and Patrick then. Things dropped off pretty sharply. We had a 6 walk in just as out party was wrapping up. I cut Grace and John at 8:45, Cindy at 9:15, 9
Specials: Aji: 4
Omu-rice: 8
3 Staff members that stood out (why/how): Liam got a nice compliment from his first table of the day. The guy made it a point to turn back from the door and come tell me he did a great job. An hour later I watched him walk past his own vacant unbussed B8 with an empty tray in his hand as Brennan was doing all he could to bus and reset 3-4 other tables. Liam, for all his attributes as a new hire and server, is still inconsistent.
-Speaking of Brennan, at least what I've seen, does a pretty good job. I haven't seen him under a real stress test. He knocked over a bit of water at the sushi bar. He cleaned the bar with his rag, and then went and used some linen out of the discarded towels to mop the smallish puddle on the floor. That's either a very wrong thing to do, or a great idea to dry a spot without hauling a mop or waste clean linen.
-Leigh could be a bit more proactive when we are slow. At the beginning of the shift she just kinda stood in the server station and did nothing. It was actually kinda creepy to see that in the camera, and every time I'd glance back while working on the beverage order, she her still just standing there. I went out and found things to occupy her time. Maybe she'll start looking for those things in the future.
-Grace won the sales contest tonight. She sold 3 Omu Rice and an Aji sashimi. Gift card for her.
-John seemed a little more together serving lunch
Any VIP's in? Old John for Lunch. My friend from Galveston, Aubrey popped into town for lunch. Rachel and Carlos for dinner. Patricks wife and a friends. They came in as he was cut and had dinner together.
Comps& Void Detail: $50 open dollar comp- Guest brought in an Mercury card. I checked it on the website.
FNF negi-hama-maki for Aubrey.
There were some duplicate tickets printed today. An Edamame at lunch and an alone together roll at dinner. The tables didn't show any double ringing. Strange.
Employee day off for Patrick.
R&M needs: Still roach sightings. Leigh spotted on as she was cleaning S7-S8. Sprayed some of the bleach spray into that corner. Soft serve machine is unplugged.
Hector clocked in as kitchen for lunch when he was in fact, at the sushi bar. I wasn't sure how to correct that.
86'd items/ need more:
LY Lunch Sales: 2123
Projected Sales : 2896
TY Lunch Sales: 2524
+/- : 19% over LY, $352 under PS
Lunch Covers: 154
Avg PPA: 16.39
LY Dinner Sales: 5173
Projected Sales : 5544
TY Dinner Sales:4519
+/- : 18% under LY and short of PS by $1325
Dinner Covers:152
Avg PPA: 27.76
Previous Days Labor: 21%
Previous Days Comps: 3%
Controllable Comps: 0%
Weather: Cool day. 60's and clear. 50's at dinner
Special events?: National Corn Chip Day
Who worked: Lunch: Liam, John, Renee, Krystin CL, Emily Fr, Alina H, Brennan SA
Dinner: Krystin, Grace, Cindy, Ruthy, Clair CL, Melisa and John H, Hiroe FR, Leigh SA, Patrick Cktl
Flow of Business, Cuts and Ticket Times: Lunch was steady. Busier than the last couple of week. Had a printer jam in the kitchen that got things tripped up a little, but the issue was caught before any inordinate ticket times. I cut Liam at 1:30, John at 2pm and Renee at 2:35pm.
Dinner started out with a few tables lines up. We went off and on a short wait throughout until about 8:20. I cut Krystin and Patrick then. Things dropped off pretty sharply. We had a 6 walk in just as out party was wrapping up. I cut Grace and John at 8:45, Cindy at 9:15, 9
Specials: Aji: 4
Omu-rice: 8
3 Staff members that stood out (why/how): Liam got a nice compliment from his first table of the day. The guy made it a point to turn back from the door and come tell me he did a great job. An hour later I watched him walk past his own vacant unbussed B8 with an empty tray in his hand as Brennan was doing all he could to bus and reset 3-4 other tables. Liam, for all his attributes as a new hire and server, is still inconsistent.
-Speaking of Brennan, at least what I've seen, does a pretty good job. I haven't seen him under a real stress test. He knocked over a bit of water at the sushi bar. He cleaned the bar with his rag, and then went and used some linen out of the discarded towels to mop the smallish puddle on the floor. That's either a very wrong thing to do, or a great idea to dry a spot without hauling a mop or waste clean linen.
-Leigh could be a bit more proactive when we are slow. At the beginning of the shift she just kinda stood in the server station and did nothing. It was actually kinda creepy to see that in the camera, and every time I'd glance back while working on the beverage order, she her still just standing there. I went out and found things to occupy her time. Maybe she'll start looking for those things in the future.
-Grace won the sales contest tonight. She sold 3 Omu Rice and an Aji sashimi. Gift card for her.
-John seemed a little more together serving lunch
Any VIP's in? Old John for Lunch. My friend from Galveston, Aubrey popped into town for lunch. Rachel and Carlos for dinner. Patricks wife and a friends. They came in as he was cut and had dinner together.
Comps& Void Detail: $50 open dollar comp- Guest brought in an Mercury card. I checked it on the website.
FNF negi-hama-maki for Aubrey.
There were some duplicate tickets printed today. An Edamame at lunch and an alone together roll at dinner. The tables didn't show any double ringing. Strange.
Employee day off for Patrick.
R&M needs: Still roach sightings. Leigh spotted on as she was cleaning S7-S8. Sprayed some of the bleach spray into that corner. Soft serve machine is unplugged.
Hector clocked in as kitchen for lunch when he was in fact, at the sushi bar. I wasn't sure how to correct that.
86'd items/ need more:
Saturday PM 1/28
Written By: Chelsea
LY Dinner Sales: $7704
Projected Sales : $8122
TY Dinner Sales: $7652
+/- : -1% under LY and -$470 under PS
Dinner Covers: 258
Avg PPA: $29.66
Weather: cool and crisp evening
Special events?:
Who worked: Krystin, Ruthy, Lindsey, Clair, Dusten CL, Kelly Cktl. Hiroe FR and John SA, Tori and Alina host.
Flow of Business, Cuts and Ticket Times: No line upon opening but we played the "What time will we be on a wait?" game, I won at 5:25 but gave my gift nigiri piece to the runner up, Krystin. Mostly 3/4 tops, still had a few 2 tops open until almost 6. Then the wait escalated pretty quickly since we sat the big tables so closely within opening, to an hour and 15 mins by 6:30. Wait got to an hour and 45 minutes at its peak around 8. Once folks started falling off the wait, it slowed down considerably by 9:15, so I cut Tori and Kelly at that time. Cut Krystin at 9:30, Ruthy at 9:45, and then Lindsey at 10:30 and we closed with 2 on. Ticket times were overall good. Sushi rolls got to 25 minutes at the peak, but there were only grumbles from the servers, no customer complaints or comps needed to be made. Party room was quick all night, the 5 pm was out by 7, the 7 pm called to let us know they were running 15 minutes late, and then they were out after an hour 15 minutes, so we were able to put an 8 top in there afterward.
Note on reservations over the phone: Once I was in the office and starting the blog (and the wait was over and it was almost totally slowed down), Alina brought me a specials card with a customers' name and phone number and said it was for a reservation for the next day. I asked her if the customer was still on the line, but she said that she told them that I would call them back to complete the reservation, and that Tori had told her to do that. Is that the case? I've never done that while at the host stand. Since it was so late (after 10pm), I felt uncomfortable calling the customer to complete the reservation so I left it for Dusten to call back in the morning. I did also remind her to let customers know in the future that reservations can be made online if there is not a manager available to take the reservation over the phone.
Dusten just brought to my attention that he saw a roach while cleaning the soft serve machine, and while putting up the chairs after spraying down the sushi bar with bleach. Toshi also saw one after closing, and Spencer reported seeing one by the printer around 9 pm, but it was gone once he turned to get a paper towel to grab it. None appeared on the bar during service, luckily.
Specials: Chef Nigiri Plate, Aji sashimi, Salmon Katsu.
3 Staff members that stood out (why/how):
- Clair got a call out from her A3, they stopped me on the way out to let me know how great she was. She also won the Specials contest we had, and got Kome bucks.
- Lindsey ROCKED it on sales, over $1800 for 3rd cut. She was stress-free throughout the whole shift and did it all with a smile.
Any VIP's in? Susan and Jason
Comps& Void Detail: One birthday temp ice cream, one server error from Ruthy, who accidentally hit california roll twice. She caught it before it was made, though.
R&M needs:
86'd items/ need more: Endo in NY
LY Dinner Sales: $7704
Projected Sales : $8122
TY Dinner Sales: $7652
+/- : -1% under LY and -$470 under PS
Dinner Covers: 258
Avg PPA: $29.66
Weather: cool and crisp evening
Special events?:
Who worked: Krystin, Ruthy, Lindsey, Clair, Dusten CL, Kelly Cktl. Hiroe FR and John SA, Tori and Alina host.
Flow of Business, Cuts and Ticket Times: No line upon opening but we played the "What time will we be on a wait?" game, I won at 5:25 but gave my gift nigiri piece to the runner up, Krystin. Mostly 3/4 tops, still had a few 2 tops open until almost 6. Then the wait escalated pretty quickly since we sat the big tables so closely within opening, to an hour and 15 mins by 6:30. Wait got to an hour and 45 minutes at its peak around 8. Once folks started falling off the wait, it slowed down considerably by 9:15, so I cut Tori and Kelly at that time. Cut Krystin at 9:30, Ruthy at 9:45, and then Lindsey at 10:30 and we closed with 2 on. Ticket times were overall good. Sushi rolls got to 25 minutes at the peak, but there were only grumbles from the servers, no customer complaints or comps needed to be made. Party room was quick all night, the 5 pm was out by 7, the 7 pm called to let us know they were running 15 minutes late, and then they were out after an hour 15 minutes, so we were able to put an 8 top in there afterward.
Note on reservations over the phone: Once I was in the office and starting the blog (and the wait was over and it was almost totally slowed down), Alina brought me a specials card with a customers' name and phone number and said it was for a reservation for the next day. I asked her if the customer was still on the line, but she said that she told them that I would call them back to complete the reservation, and that Tori had told her to do that. Is that the case? I've never done that while at the host stand. Since it was so late (after 10pm), I felt uncomfortable calling the customer to complete the reservation so I left it for Dusten to call back in the morning. I did also remind her to let customers know in the future that reservations can be made online if there is not a manager available to take the reservation over the phone.
Dusten just brought to my attention that he saw a roach while cleaning the soft serve machine, and while putting up the chairs after spraying down the sushi bar with bleach. Toshi also saw one after closing, and Spencer reported seeing one by the printer around 9 pm, but it was gone once he turned to get a paper towel to grab it. None appeared on the bar during service, luckily.
Specials: Chef Nigiri Plate, Aji sashimi, Salmon Katsu.
3 Staff members that stood out (why/how):
- Clair got a call out from her A3, they stopped me on the way out to let me know how great she was. She also won the Specials contest we had, and got Kome bucks.
- Lindsey ROCKED it on sales, over $1800 for 3rd cut. She was stress-free throughout the whole shift and did it all with a smile.
Any VIP's in? Susan and Jason
Comps& Void Detail: One birthday temp ice cream, one server error from Ruthy, who accidentally hit california roll twice. She caught it before it was made, though.
R&M needs:
86'd items/ need more: Endo in NY
Saturday, January 28, 2017
Saturday AM 1.28.17
Written By: Elizabeth
LY Lunch Sales:$2092
Projected Sales : $3111
TY Lunch Sales: $3072
+/- : +47% LY and -$39PS
Lunch Covers: 178
Avg PPA: $17.26
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 11.57%
Weather: Sunny in and this 60s. Rather pleasant.
Special events?:
Who worked: Kelly, Renee, Sophia, Johnny CL. Tori Host, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow start to the shift, picked up around 1:15 and we got a pretty hard pop around 1:30 with a walk in 11 top and 6 top. Wait times hit 25 minutes at the peak. It stayed steady through 2pm and slowed after 2:30. I cut down to 2 on at 2:40. No challenges today or much pressure.
Bug master came in around 10:45 to spray the sushi bar area. I showed him the problem area, and he looked around and said he could, in fact, see some around the sushi bar area. I asked if it will affect service and he said he wouldn't seat anyone there within the first hour but it should be okay later on in service. We avoided the area until about 12:45 when Naoto came in for lunch. We sat him at S12 (on purpose) and told him what was going on. He said towards the end of his meal, a small roach crawled across the sushi bar. He killed it, but showed me. So, something to be aware of. I honestly dont' know what else to do about it.
3 Staff members that stood out (why/how):
-Kelly was upbeat and helpful on the floor today. A much needed change in attitude has definitely occurred.
Any VIP's in?
Naoto
The Pilot and his wife (confirmed, he is a pilot!)
Rob
Karen
Comps& Void Detail:
Emp day off for Naoto
that was it, really.
R&M needs:
Bug master...
Rodrigo was here this AM and fixed up the ladies room door.
86'd items/ need more:
LY Lunch Sales:$2092
Projected Sales : $3111
TY Lunch Sales: $3072
+/- : +47% LY and -$39PS
Lunch Covers: 178
Avg PPA: $17.26
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 11.57%
Weather: Sunny in and this 60s. Rather pleasant.
Special events?:
Who worked: Kelly, Renee, Sophia, Johnny CL. Tori Host, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow start to the shift, picked up around 1:15 and we got a pretty hard pop around 1:30 with a walk in 11 top and 6 top. Wait times hit 25 minutes at the peak. It stayed steady through 2pm and slowed after 2:30. I cut down to 2 on at 2:40. No challenges today or much pressure.
Bug master came in around 10:45 to spray the sushi bar area. I showed him the problem area, and he looked around and said he could, in fact, see some around the sushi bar area. I asked if it will affect service and he said he wouldn't seat anyone there within the first hour but it should be okay later on in service. We avoided the area until about 12:45 when Naoto came in for lunch. We sat him at S12 (on purpose) and told him what was going on. He said towards the end of his meal, a small roach crawled across the sushi bar. He killed it, but showed me. So, something to be aware of. I honestly dont' know what else to do about it.
3 Staff members that stood out (why/how):
-Kelly was upbeat and helpful on the floor today. A much needed change in attitude has definitely occurred.
Any VIP's in?
Naoto
The Pilot and his wife (confirmed, he is a pilot!)
Rob
Karen
Comps& Void Detail:
Emp day off for Naoto
that was it, really.
R&M needs:
Bug master...
Rodrigo was here this AM and fixed up the ladies room door.
86'd items/ need more:
Friday PM Recap 1/27/17
Written By: Leary
LY Dinner Sales: 7120
Projected Sales : 7463.50 (-191.50)
TY Dinner Sales: 7272
+/- : +152, +2%
Dinner Covers: 230
Avg PPA: 31.62
Weather: Chilly night
Special events?:
Who worked:
Renee, Krystin, Johnny, Ruthy, Dusten Cl, John SA, Emily FR, Tori & Alina H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
Slow first hour, but hit a wait by 630. 1 hr-1 hr 15 min by 7. Held there until about 9. Came off the wait by 945, but stayed pretty full until 1020. Only 1 table came in after 1030. Cut Tori & Kelly at 945. 3 on at 10, and 2 on at 1030. Ticket times were solid tonight. Strong crew behind the sushi bar and they handled the volume well.
The 5 o'clock reservation were pretty uncooperative about respecting their 2 hour time limit. They were informed there was an 7pm party when sat, given last call at 630, and then ordered dessert from Johnny at 650. I had the desserts rushed. I knew we didn't have a 9pm party so I we had some leeway with the next party. I touched base with the 7pm reservation and let them know the previous party was running late, but that they had the room as long as they wanted once sat. They were patient but we didn't get them sat until 720 pm so I bought the table a couple of rounds of Gyoza.
Had a bunch of tables linger around 9, and had 1 3 top go 25 minutes of their quote time of an hour. They were patient, but looked pretty unhappy. I greeted them with miso soups, edamame, and an apology when they sat. They were happy once they had some food in front of them.
Specials:
Whole Aji- 1
Nigiri Set- 17
Big Eye Nigiri- 8
Big Eye Sashimi- 1
3 Staff members that stood out (why/how):
-Ruthy did a good job selling specials tonight
-Emily was solid tonight. Helped bus tables a lot on her way back.
-I love having Tori & Alina at the host stand on weekend nights. They make an awesome team.
Any VIP's in:
Comps& Void Detail:
-Several Bday desserts tonight
-DNL for a Shio Saba, nothing was wrong with it, but the lady took 2 bites and sent it back. Said it just wasn't her thing
-Server Misring for a Spider Handroll by Johnny that was suppose to be a Spicy Scallop
-Recovery for 2 Gyozas
R&M needs:
-One of the heaters was poorly placed on the patio. I'm kicking myself for not noticing because once they turned one slowly melted the chord to the patio lights. A customer saw it and turned the heater off thank god. The other lights are working for now, but they need to be replaced. I moved the heater, and didn't have any other issues.
-I was going going to put up the no smoking signs in the locations Elizabeth decided on. Unfortunately we don't have any really short screws. I don't want them poking through and possibly cutting someone. I'll grab some shorter screws this weekend and put them up on Monday.
86'd items/ need more:
LY Dinner Sales: 7120
Projected Sales : 7463.50 (-191.50)
TY Dinner Sales: 7272
+/- : +152, +2%
Dinner Covers: 230
Avg PPA: 31.62
Weather: Chilly night
Special events?:
Who worked:
Renee, Krystin, Johnny, Ruthy, Dusten Cl, John SA, Emily FR, Tori & Alina H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
Slow first hour, but hit a wait by 630. 1 hr-1 hr 15 min by 7. Held there until about 9. Came off the wait by 945, but stayed pretty full until 1020. Only 1 table came in after 1030. Cut Tori & Kelly at 945. 3 on at 10, and 2 on at 1030. Ticket times were solid tonight. Strong crew behind the sushi bar and they handled the volume well.
The 5 o'clock reservation were pretty uncooperative about respecting their 2 hour time limit. They were informed there was an 7pm party when sat, given last call at 630, and then ordered dessert from Johnny at 650. I had the desserts rushed. I knew we didn't have a 9pm party so I we had some leeway with the next party. I touched base with the 7pm reservation and let them know the previous party was running late, but that they had the room as long as they wanted once sat. They were patient but we didn't get them sat until 720 pm so I bought the table a couple of rounds of Gyoza.
Had a bunch of tables linger around 9, and had 1 3 top go 25 minutes of their quote time of an hour. They were patient, but looked pretty unhappy. I greeted them with miso soups, edamame, and an apology when they sat. They were happy once they had some food in front of them.
Specials:
Whole Aji- 1
Nigiri Set- 17
Big Eye Nigiri- 8
Big Eye Sashimi- 1
3 Staff members that stood out (why/how):
-Ruthy did a good job selling specials tonight
-Emily was solid tonight. Helped bus tables a lot on her way back.
-I love having Tori & Alina at the host stand on weekend nights. They make an awesome team.
Any VIP's in:
Comps& Void Detail:
-Several Bday desserts tonight
-DNL for a Shio Saba, nothing was wrong with it, but the lady took 2 bites and sent it back. Said it just wasn't her thing
-Server Misring for a Spider Handroll by Johnny that was suppose to be a Spicy Scallop
-Recovery for 2 Gyozas
R&M needs:
-One of the heaters was poorly placed on the patio. I'm kicking myself for not noticing because once they turned one slowly melted the chord to the patio lights. A customer saw it and turned the heater off thank god. The other lights are working for now, but they need to be replaced. I moved the heater, and didn't have any other issues.
-I was going going to put up the no smoking signs in the locations Elizabeth decided on. Unfortunately we don't have any really short screws. I don't want them poking through and possibly cutting someone. I'll grab some shorter screws this weekend and put them up on Monday.
86'd items/ need more:
Friday, January 27, 2017
Friday AM 1.27.17
Written By:Elizabeth
LY Lunch Sales:$2242
Projected Sales : $2592
TY Lunch Sales: $1968
+/- : -12% LY and -$624 PS
Lunch Covers: 91
Avg PPA: $21.63 < This seems high...
Previous Days Labor:23%
Previous Days Comps: 5%
Controllable Comps: 16.07% $45.50 in server misring from Liam deleting a payment
Weather:overcast and chilly. low 60s
Special events?:none
Who worked:
Kelly, John, Lindsey, Clair CL. Tori Host, Brennan SA, Emily FR
Flow of Business, Cuts and Ticket Times:
Slow and mellow lunch for a Friday! Never filled up or went on a wait. The shift was smooth overall. Lee was working Zero ban and I felt he kept up with business very well. Emily was food running and did well today too. A very unchallenged Friday for everyone I think. In my pre-shift this morning I talked about the importance of service and table presence. And lo! Lindsey walked by her A3 and overheard her saying "see, this is why I come back to this place, the service is excellent!". I reminded the servers that these days, with so many restaurant options in town, we really must excel in our service. I also talked about upselling, since we have been slow lately.
The afternoon slowed to close. I cut Kelly at 12:50, then went 2 on at 1:35. It cleared by 2, but we just had 2 lingering tables.
3 Staff members that stood out (why/how):
-Always a delight having Tori at the host stand.
-John did well today with a slower pace to the lunch than the usual busy Friday.
Any VIP's in?
-Blonde Norweign lady...or Netherlands...She's super sweet
Comps& Void Detail:
Only a FNF for Kelly's next door neighbor and friend who helped her fix her doorknob
R&M needs:
Yoshie said she killed two small roaches near her station. I put a roach bait on her prep table. She said that Andrew wanted to use the code word "daisy" I told her that was incorrect, because it made no sense....it's "carrots"
A8 is loose somewhere in the base.
86'd items/ need more:
LY Lunch Sales:$2242
Projected Sales : $2592
TY Lunch Sales: $1968
+/- : -12% LY and -$624 PS
Lunch Covers: 91
Avg PPA: $21.63 < This seems high...
Previous Days Labor:23%
Previous Days Comps: 5%
Controllable Comps: 16.07% $45.50 in server misring from Liam deleting a payment
Weather:overcast and chilly. low 60s
Special events?:none
Who worked:
Kelly, John, Lindsey, Clair CL. Tori Host, Brennan SA, Emily FR
Flow of Business, Cuts and Ticket Times:
Slow and mellow lunch for a Friday! Never filled up or went on a wait. The shift was smooth overall. Lee was working Zero ban and I felt he kept up with business very well. Emily was food running and did well today too. A very unchallenged Friday for everyone I think. In my pre-shift this morning I talked about the importance of service and table presence. And lo! Lindsey walked by her A3 and overheard her saying "see, this is why I come back to this place, the service is excellent!". I reminded the servers that these days, with so many restaurant options in town, we really must excel in our service. I also talked about upselling, since we have been slow lately.
The afternoon slowed to close. I cut Kelly at 12:50, then went 2 on at 1:35. It cleared by 2, but we just had 2 lingering tables.
3 Staff members that stood out (why/how):
-Always a delight having Tori at the host stand.
-John did well today with a slower pace to the lunch than the usual busy Friday.
Any VIP's in?
-Blonde Norweign lady...or Netherlands...She's super sweet
Comps& Void Detail:
Only a FNF for Kelly's next door neighbor and friend who helped her fix her doorknob
R&M needs:
Yoshie said she killed two small roaches near her station. I put a roach bait on her prep table. She said that Andrew wanted to use the code word "daisy" I told her that was incorrect, because it made no sense....it's "carrots"
A8 is loose somewhere in the base.
86'd items/ need more:
Thursday PM Recap 1/27/17
Written By: Leary
LY Dinner Sales: 4103
Projected Sales : 5348 (+1410)
TY Dinner Sales: 6758
+/- : +2655, +65%
Dinner Covers: 206
Avg PPA: 32.81
Weather: Chilly
Special events?:
Who worked:
Liam, Lindsey, Renee, Krystin, Dusten Cl, Pat & Leigh H, John Tr Emily SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
It was a busy night. First hour was a steady flow. Hit a wait by 6, and we were on an hour wait by 7. Came off the wait by 9, but stayed busy and full until 940. Didn't have a table walk in the last 20 minutes. Cut Leigh and Tori at 9. A lot of teamwork from the FOH staff tonight which made for a smooth shift. Tickets were mostly good. A lot of Nigiri orders tonight. We did have some longer tickets during the peak, but everyone was happy. Did have one table cancel their Suzuki Kimchi, but no other long ticket comps.
Had 4 business men from California at B2 tonight that were big fans of Kome. They ended up having around a $800 tab by the end. They all had a lot of good things to say about the food and service. They said we're a go to spot for them when they're in town.
Got a lot of nice feedback from guests while I was watering tables tonight. Several first timers that were ordering specialty pieces and loving everything. Good to see so many professional diners in here branching out beyond a crunchy dynamite roll.
Specials:
Whole Aji- 3
Big Eye Nigiri- 33
Blue Eye Sashimi- 4
Nigiri Set- 13
3 Staff members that stood out (why/how):
-Emily seemed to pick up quickly on SAing, and John was thorough in training. She did seem to have an issue being conscious of space at times. It takes some time getting use to working around everyone in our tight quarters. I'm sure it'll get better over time.
-Tori did well cocktailing, and stayed in a good mood despite not making much money.
-Renee did a good job in section 3 tonight. It took a bit for her to get a handle of her big top, but she did well. Also did a good job upselling to her baller table. Overall she handles high volume shifts well.
Any VIP's in?
Leslie and her band mate
Comps& Void Detail:
-Kit Error on long ticket time for a suzuki kimchi
-Server Misring for a Veg Tempura by Lindsey who meant to ring in a veg Harumaki
-1 Customer Kome Buck
-Training meal for John & Emily
R&M needs:
-Rod from Bugmasters was out here today, and we discussed some solutions to our issues. He suggested a baiting treatment in our problem areas. Also got him to move our next treatment up a week to next Monday morning.
86'd items/ need more:
LY Dinner Sales: 4103
Projected Sales : 5348 (+1410)
TY Dinner Sales: 6758
+/- : +2655, +65%
Dinner Covers: 206
Avg PPA: 32.81
Weather: Chilly
Special events?:
Who worked:
Liam, Lindsey, Renee, Krystin, Dusten Cl, Pat & Leigh H, John Tr Emily SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
It was a busy night. First hour was a steady flow. Hit a wait by 6, and we were on an hour wait by 7. Came off the wait by 9, but stayed busy and full until 940. Didn't have a table walk in the last 20 minutes. Cut Leigh and Tori at 9. A lot of teamwork from the FOH staff tonight which made for a smooth shift. Tickets were mostly good. A lot of Nigiri orders tonight. We did have some longer tickets during the peak, but everyone was happy. Did have one table cancel their Suzuki Kimchi, but no other long ticket comps.
Had 4 business men from California at B2 tonight that were big fans of Kome. They ended up having around a $800 tab by the end. They all had a lot of good things to say about the food and service. They said we're a go to spot for them when they're in town.
Got a lot of nice feedback from guests while I was watering tables tonight. Several first timers that were ordering specialty pieces and loving everything. Good to see so many professional diners in here branching out beyond a crunchy dynamite roll.
Specials:
Whole Aji- 3
Big Eye Nigiri- 33
Blue Eye Sashimi- 4
Nigiri Set- 13
3 Staff members that stood out (why/how):
-Emily seemed to pick up quickly on SAing, and John was thorough in training. She did seem to have an issue being conscious of space at times. It takes some time getting use to working around everyone in our tight quarters. I'm sure it'll get better over time.
-Tori did well cocktailing, and stayed in a good mood despite not making much money.
-Renee did a good job in section 3 tonight. It took a bit for her to get a handle of her big top, but she did well. Also did a good job upselling to her baller table. Overall she handles high volume shifts well.
Any VIP's in?
Leslie and her band mate
Comps& Void Detail:
-Kit Error on long ticket time for a suzuki kimchi
-Server Misring for a Veg Tempura by Lindsey who meant to ring in a veg Harumaki
-1 Customer Kome Buck
-Training meal for John & Emily
R&M needs:
-Rod from Bugmasters was out here today, and we discussed some solutions to our issues. He suggested a baiting treatment in our problem areas. Also got him to move our next treatment up a week to next Monday morning.
86'd items/ need more:
Thursday, January 26, 2017
Thursday AM 1.26.17
Written By: Elizabeth
LY Lunch Sales: $2102
Projected Sales : $2250
TY Lunch Sales: $1868
+/- : -11% LY and -$382 PS
Lunch Covers: 102
Avg PPA: $18.31
Previous Days Labor: 33%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Sunny and in the low 60s
Special events?: none
Who worked:
Ruthy, Liam, John, Johnny CL. Melisa Host, Kelly FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow day all around. Went on a quick wait for a 5 top around 1pm but I had Melisa put them in the party room to get them sat, since it's been slow anyway. I cut Liam at 1:15 and went 2 on at 1:40.
Ruthy thought she made a mistake closing a check out, but it turns out, she didn't. Liam however did. He ran a card, then forgot to ring a green tea, deleted the payment, rang the green tea, but by then the people were gone. It was a Ramen and two sashimi lunches. I closed it to server error. Liam was beating himself up over it pretty bad, so I didn't think it was necessary to continue to beat that dead horse. Except for the usual "don't let this happen again, or else"
3 Staff members that stood out (why/how):
-Liam for the above mentioned
-Ruthy rang in her Curry lunch as no protien and then typed in add kara age and onsen egg. I voided it when I went to discount it and rang it in as chicken katsu sub kara age, and then added the onsen for $1. She was trying to be sneaky and I told her that if she wants to order lunch she needs to order it the right way.
Any VIP's in?
-KATE! In with our ABW delivery guy and his girlfriend. I took care of her yakitori don and Take sent out some sashimi to her.
-Chelsea and her mom and dad. They had never been here before! They loved it all. Especially the tarantula roll for her dad.
Comps& Void Detail:
-FNF For Kate.
-Emp day off Chelsea
-Server Error Liam
Control Comps will be high.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2102
Projected Sales : $2250
TY Lunch Sales: $1868
+/- : -11% LY and -$382 PS
Lunch Covers: 102
Avg PPA: $18.31
Previous Days Labor: 33%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Sunny and in the low 60s
Special events?: none
Who worked:
Ruthy, Liam, John, Johnny CL. Melisa Host, Kelly FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow day all around. Went on a quick wait for a 5 top around 1pm but I had Melisa put them in the party room to get them sat, since it's been slow anyway. I cut Liam at 1:15 and went 2 on at 1:40.
Ruthy thought she made a mistake closing a check out, but it turns out, she didn't. Liam however did. He ran a card, then forgot to ring a green tea, deleted the payment, rang the green tea, but by then the people were gone. It was a Ramen and two sashimi lunches. I closed it to server error. Liam was beating himself up over it pretty bad, so I didn't think it was necessary to continue to beat that dead horse. Except for the usual "don't let this happen again, or else"
3 Staff members that stood out (why/how):
-Liam for the above mentioned
-Ruthy rang in her Curry lunch as no protien and then typed in add kara age and onsen egg. I voided it when I went to discount it and rang it in as chicken katsu sub kara age, and then added the onsen for $1. She was trying to be sneaky and I told her that if she wants to order lunch she needs to order it the right way.
Any VIP's in?
-KATE! In with our ABW delivery guy and his girlfriend. I took care of her yakitori don and Take sent out some sashimi to her.
-Chelsea and her mom and dad. They had never been here before! They loved it all. Especially the tarantula roll for her dad.
Comps& Void Detail:
-FNF For Kate.
-Emp day off Chelsea
-Server Error Liam
Control Comps will be high.
R&M needs:
86'd items/ need more:
Wednesday, January 25, 2017
Wednesday 1/2/17 PM recap
Written By: Dusten
LY Dinner Sales: 5168
Projected Sales : 5404
TY Dinner Sales: 4312
+/- : 17% under LY and short of PS by $1092
Dinner Covers: 173
Avg PPA: 24.92
Weather: cool evening- 50's.
Special events?: National Opposite Day
Who worked: Liam, Mandy, Lindsey, Ruthy, Sophia CL, Emily FR, Tori and Patrick H, Brennan SA
Flow of Business, Cuts and Ticket Times: Fairly steady until about 8:15pm. Very short wait. Usual cuts. Mandy and PAt at 8:30, Lindsey at 8:45, Ruthy at 9:15pm.
Specials: Aji sashimi.
3 Staff members that stood out (why/how): Tori has mentioned wanting to branch out from the host stand. I don't know what who we need where, but I can't imagine her not excelling almost anywhere in the restaurant.
-honestly no stand outs. Everyone was on their best, professional behavior. I have noticed that servers are relying on storing sushi at the bar rather than maybe coursing food a bit more carefully when slower.
Any VIP's in? Had a woman walk her tab tonight. She was acting pretty strange at the bar. Looking around, but not needing anything. Staring a little too intensely. People are weird. That's fine. But as time went on, she began asking everyone around her for a cigarette, customers, servers, Kazu, myself... She had a fair amount to drink, and we cut her off. She seemed to be on speed of some sort. She had food but basically seemed more focused on drinking. After she was cut off, she asked Sophia if she could step outside to make a phone call. Sophia said she'd feel better if she left something at the bar to show she'd be back. I saw her leave and followed her out. When I saw she was planning on leaving altogether I asked her if she was going to pay for her meal. She told me she needed to go get her car at her house. I told her I failed to see the relevance of her statement and repeated the question. I also let her know if she left I'd be calling APD. She said that was fine. I called 311, the transferred me to APD, but no one answered, so I was transferred back and they gave me a service request number (#21761) and said APD would "call back." She left at around around 8pm. She's white, maybe 40's (or haggard 30's) about 5'4", long straight dark brown hair with a white coat and a black purse. She left about 8pm, maybe a little after.
-Sitting right next to the tab-walker was a small younger Indian woman who I recognized. She's very nice, but wants to order to-go food habitually now. She ordered some nigiri pieces for herself and asked Sophia to ask the sushi bar to cut them in half. Weird this comes up twice recently now. Sophia got a brow-beating from the sushi bar, particularly Andy, but the pieces were cut on the very explicit condition that the customer be made aware that this will not happen again.
-Rachel and Carlos came in. Carlos is on crutches in a walking cast.
-The only other person I recognized was the short girl with chin length blond hair that apparently on dresses in designer couture.
Comps& Void Detail: A few misrings that were either not made or used elsewhere.
-bday taiyaki
-open % comp for walked tab.
-2 botan- 86'd
R&M needs:
86'd items/ need more: Capitol Beverage apparently delivers on Thursday. Hops & Grain coming soon.
LY Dinner Sales: 5168
Projected Sales : 5404
TY Dinner Sales: 4312
+/- : 17% under LY and short of PS by $1092
Dinner Covers: 173
Avg PPA: 24.92
Weather: cool evening- 50's.
Special events?: National Opposite Day
Who worked: Liam, Mandy, Lindsey, Ruthy, Sophia CL, Emily FR, Tori and Patrick H, Brennan SA
Flow of Business, Cuts and Ticket Times: Fairly steady until about 8:15pm. Very short wait. Usual cuts. Mandy and PAt at 8:30, Lindsey at 8:45, Ruthy at 9:15pm.
Specials: Aji sashimi.
3 Staff members that stood out (why/how): Tori has mentioned wanting to branch out from the host stand. I don't know what who we need where, but I can't imagine her not excelling almost anywhere in the restaurant.
-honestly no stand outs. Everyone was on their best, professional behavior. I have noticed that servers are relying on storing sushi at the bar rather than maybe coursing food a bit more carefully when slower.
Any VIP's in? Had a woman walk her tab tonight. She was acting pretty strange at the bar. Looking around, but not needing anything. Staring a little too intensely. People are weird. That's fine. But as time went on, she began asking everyone around her for a cigarette, customers, servers, Kazu, myself... She had a fair amount to drink, and we cut her off. She seemed to be on speed of some sort. She had food but basically seemed more focused on drinking. After she was cut off, she asked Sophia if she could step outside to make a phone call. Sophia said she'd feel better if she left something at the bar to show she'd be back. I saw her leave and followed her out. When I saw she was planning on leaving altogether I asked her if she was going to pay for her meal. She told me she needed to go get her car at her house. I told her I failed to see the relevance of her statement and repeated the question. I also let her know if she left I'd be calling APD. She said that was fine. I called 311, the transferred me to APD, but no one answered, so I was transferred back and they gave me a service request number (#21761) and said APD would "call back." She left at around around 8pm. She's white, maybe 40's (or haggard 30's) about 5'4", long straight dark brown hair with a white coat and a black purse. She left about 8pm, maybe a little after.
-Sitting right next to the tab-walker was a small younger Indian woman who I recognized. She's very nice, but wants to order to-go food habitually now. She ordered some nigiri pieces for herself and asked Sophia to ask the sushi bar to cut them in half. Weird this comes up twice recently now. Sophia got a brow-beating from the sushi bar, particularly Andy, but the pieces were cut on the very explicit condition that the customer be made aware that this will not happen again.
-Rachel and Carlos came in. Carlos is on crutches in a walking cast.
-The only other person I recognized was the short girl with chin length blond hair that apparently on dresses in designer couture.
Comps& Void Detail: A few misrings that were either not made or used elsewhere.
-bday taiyaki
-open % comp for walked tab.
-2 botan- 86'd
R&M needs:
86'd items/ need more: Capitol Beverage apparently delivers on Thursday. Hops & Grain coming soon.
Wednesday AM Recap 1/25/17
Written By: Leary
LY Lunch Sales: 2076
Projected Sales : 2159 (-607)
TY Lunch Sales: 1552
+/- : -524, 25%
Lunch Covers: 87
Avg PPA: 17.84
Previous Days Labor: 26%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Mild & Sunny
Special events?:
Who worked:
Grace, John, Krystin, Johnny Cl, Brennan SA, Hiroe Tr Patrick FR, Melisa H
Flow of Business, Cuts and Ticket Times:
It was another slow lunch. Almost filled around 1, but no party room and several open seats at the sushi bar. Had a steady trickle of tables until close. I cut Grace at 1230 so Johnny could make some money, and went 1 on at 145. Ticket times were ok. No controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Talked to Melisa again about being a little more productive and proactive at the host stand. Also, I caught her on her phone today and give her a warning.
Any VIP's in?
Trevor from Daruma
Naoto w/ Brooke
Comps& Void Detail:
EMP Day off for Trevor & Naoto
R&M needs:
-Bugmasters will take over our outdoor bait boxes now that Victor is unavailable. Our Account manager, Rod Howard, will be coming by tomorrow at 3pm to give an estimate.
-Gordon from Texas Rodent Removal will be here around 9 am tomorrow morning to refill indoor bait boxes.
86'd items/ need more:
LY Lunch Sales: 2076
Projected Sales : 2159 (-607)
TY Lunch Sales: 1552
+/- : -524, 25%
Lunch Covers: 87
Avg PPA: 17.84
Previous Days Labor: 26%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Mild & Sunny
Special events?:
Who worked:
Grace, John, Krystin, Johnny Cl, Brennan SA, Hiroe Tr Patrick FR, Melisa H
Flow of Business, Cuts and Ticket Times:
It was another slow lunch. Almost filled around 1, but no party room and several open seats at the sushi bar. Had a steady trickle of tables until close. I cut Grace at 1230 so Johnny could make some money, and went 1 on at 145. Ticket times were ok. No controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Talked to Melisa again about being a little more productive and proactive at the host stand. Also, I caught her on her phone today and give her a warning.
Any VIP's in?
Trevor from Daruma
Naoto w/ Brooke
Comps& Void Detail:
EMP Day off for Trevor & Naoto
R&M needs:
-Bugmasters will take over our outdoor bait boxes now that Victor is unavailable. Our Account manager, Rod Howard, will be coming by tomorrow at 3pm to give an estimate.
-Gordon from Texas Rodent Removal will be here around 9 am tomorrow morning to refill indoor bait boxes.
86'd items/ need more:
Tuesday, January 24, 2017
Tuesday PM 1.24.17
Written By: Elizabeth
LY Dinner Sales: $3901
Projected Sales : $4455
TY Dinner Sales: $4713
+/- : +21% LY and +$258 PS
Dinner Covers: 180
Avg PPA: $26.18
Weather: Low 80s, sunny and warm
Special events?: none
Who worked:
Lindsey, Mandy, Ruthy, Liam, Clair CL. Kelly & Chelsea Host, Hireo FR & TR Patrick, Leigh SA (it's her birthday today!)
Flow of Business, Cuts and Ticket Times:
Slow start to the night. We had took bets (without an actual wager) on what time we would go on a wait. Kelly Won. It was at 7:37. We had a 6 top walk in and a 5 top incomplete, but some 2s following it. We stayed on a wait until about 9pm when it slowed down a little. Cut Lindsey at 9pm, and went 2 on by 9:15 since it was clearing out and Clair didn't have anyone at the sushi bar.
No major issues, ticket times were good.
Specials:
Whole Aji. We did not sell a one.
3 Staff members that stood out (why/how):
-At one point in the night we only had 1 Asahi glass left in the fridge. I caught Mandy getting ready to go to her table with 2 Asahi Drafts in PINT glasses. I stopped her and told her that we don't do that. She was very defensive about it saying that no one ever told her that before. I find that hard to believe, but we need to make sure no one is using the pints for Asahi, especially on Tuesdays, when they're already super cheap.
-Chelsea mentioned that Kelly's menu cleanliness at the beginning of the shift was a little lacking. They looked rushed through. So just keep an eye on her Host Opens.
-Marshall mentioned that the rat traps behind the dish pit have had rat poop outside of them for the last few days (??) He said he's been sweeping them up, but asked if they have been serviced lately. Leary, have we found out what happened to our rat guy?
Any VIP's in?
-Meg & her daughter, Maddy. FYI: Meg and HD got divorced. She is VERY happy about it. It's been about 3 months. So, if you see her come in, make sure no one on staff asks about him. It would be real awkward, especially in front of Maddy
-Joshua Graves, the GM at 24 Diner. I know he knows me, but he was really awkward tonight when I saw him. I sent him 2 pieces of Sake Toro but he just was...weird about it.
-An Old Alamo Drafthouse Village employee of mine. I'm blanking on his name, but he was always super sweet. He was here on a date! (usually he's by himself) He comes in pretty regularly, so I sent him an AJI and Toro to impress his date.
Comps& Void Detail:
Some FNF for the above mentioned folks. Other than that, just had to void 2 miso soups, guest changed mind, 1 edamame overring, 1 endo that was 86d. I bought leigh her Oshinko Maki & Enringi for her birthday.
R&M needs:
86'd items/ need more:
Low on Sapporo, that should arrive tomorrow.
Hops and Grain....any word from Tessa and Capitol??
LY Dinner Sales: $3901
Projected Sales : $4455
TY Dinner Sales: $4713
+/- : +21% LY and +$258 PS
Dinner Covers: 180
Avg PPA: $26.18
Weather: Low 80s, sunny and warm
Special events?: none
Who worked:
Lindsey, Mandy, Ruthy, Liam, Clair CL. Kelly & Chelsea Host, Hireo FR & TR Patrick, Leigh SA (it's her birthday today!)
Flow of Business, Cuts and Ticket Times:
Slow start to the night. We had took bets (without an actual wager) on what time we would go on a wait. Kelly Won. It was at 7:37. We had a 6 top walk in and a 5 top incomplete, but some 2s following it. We stayed on a wait until about 9pm when it slowed down a little. Cut Lindsey at 9pm, and went 2 on by 9:15 since it was clearing out and Clair didn't have anyone at the sushi bar.
No major issues, ticket times were good.
Specials:
Whole Aji. We did not sell a one.
3 Staff members that stood out (why/how):
-At one point in the night we only had 1 Asahi glass left in the fridge. I caught Mandy getting ready to go to her table with 2 Asahi Drafts in PINT glasses. I stopped her and told her that we don't do that. She was very defensive about it saying that no one ever told her that before. I find that hard to believe, but we need to make sure no one is using the pints for Asahi, especially on Tuesdays, when they're already super cheap.
-Chelsea mentioned that Kelly's menu cleanliness at the beginning of the shift was a little lacking. They looked rushed through. So just keep an eye on her Host Opens.
-Marshall mentioned that the rat traps behind the dish pit have had rat poop outside of them for the last few days (??) He said he's been sweeping them up, but asked if they have been serviced lately. Leary, have we found out what happened to our rat guy?
Any VIP's in?
-Meg & her daughter, Maddy. FYI: Meg and HD got divorced. She is VERY happy about it. It's been about 3 months. So, if you see her come in, make sure no one on staff asks about him. It would be real awkward, especially in front of Maddy
-Joshua Graves, the GM at 24 Diner. I know he knows me, but he was really awkward tonight when I saw him. I sent him 2 pieces of Sake Toro but he just was...weird about it.
-An Old Alamo Drafthouse Village employee of mine. I'm blanking on his name, but he was always super sweet. He was here on a date! (usually he's by himself) He comes in pretty regularly, so I sent him an AJI and Toro to impress his date.
Comps& Void Detail:
Some FNF for the above mentioned folks. Other than that, just had to void 2 miso soups, guest changed mind, 1 edamame overring, 1 endo that was 86d. I bought leigh her Oshinko Maki & Enringi for her birthday.
R&M needs:
86'd items/ need more:
Low on Sapporo, that should arrive tomorrow.
Hops and Grain....any word from Tessa and Capitol??
Tuesday AM Recap 1/24/17
Written By: Leary
LY Lunch Sales: 1995
Projected Sales : 1815 (-270)
TY Lunch Sales: 1545
+/- : -450, -23%
Lunch Covers: 86
Avg PPA: 17.97
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm and Sunny afternoon
Special events?:
Who worked:
Lindsey, Mandy, Ruthy, Johnny Cl, Leigh SA, Emily FR, Kelly H
Flow of Business, Cuts and Ticket Times:
It was another slow lunch. Never filled up. 3 on at 1240, 2 on at 1. We did have a steady flow of tables for the last 30 min so we closed 2 on. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
- I scheduled Kelly a couple of shifts next week. I told her she can pick whatever she wants as well. She's been working hard to prove herself, and has had a great attitude the past few weeks. I'm hopeful she can keep it up.
Any VIP's in?
Kayo
Cole (Cheer Up Bartender)
Comps& Void Detail:
-Owner Comp for Kayo
-Open % for Promo Edamame for App Download
R&M needs:
-Soft serve machine was cleaned and fixed today. I was expecting it to be really badly infested when they opened it up, but it was pretty clean. The technician even commented on how clean the inside was. No sign of infestation inside. Only in the wiring that we were already aware of. Also, no live critters.
-Texted Rodrigo about adjusting the bathroom door and fixing the leak in the hand sink in the kitchen.
86'd items/ need more:
LY Lunch Sales: 1995
Projected Sales : 1815 (-270)
TY Lunch Sales: 1545
+/- : -450, -23%
Lunch Covers: 86
Avg PPA: 17.97
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm and Sunny afternoon
Special events?:
Who worked:
Lindsey, Mandy, Ruthy, Johnny Cl, Leigh SA, Emily FR, Kelly H
Flow of Business, Cuts and Ticket Times:
It was another slow lunch. Never filled up. 3 on at 1240, 2 on at 1. We did have a steady flow of tables for the last 30 min so we closed 2 on. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
- I scheduled Kelly a couple of shifts next week. I told her she can pick whatever she wants as well. She's been working hard to prove herself, and has had a great attitude the past few weeks. I'm hopeful she can keep it up.
Any VIP's in?
Kayo
Cole (Cheer Up Bartender)
Comps& Void Detail:
-Owner Comp for Kayo
-Open % for Promo Edamame for App Download
R&M needs:
-Soft serve machine was cleaned and fixed today. I was expecting it to be really badly infested when they opened it up, but it was pretty clean. The technician even commented on how clean the inside was. No sign of infestation inside. Only in the wiring that we were already aware of. Also, no live critters.
-Texted Rodrigo about adjusting the bathroom door and fixing the leak in the hand sink in the kitchen.
86'd items/ need more:
Monday, January 23, 2017
Monday PM 1/23
Written By: Chelsea
LY Dinner Sales: $3950
Projected Sales : $4816
TY Dinner Sales: $4599
+/- : -$217 under PS, +16% over LY
Dinner Covers: 170
Avg PPA: $27.05
Weather: A warm evening and a clear night.
Special events?:
Who worked: Cindy, Mandy, Ruthy, Clair, Krystin CL. Hiroe FR and Leigh SA. Kelly and Patrick Host.
Flow of Business, Cuts and Ticket Times: Pretty slow start, really only started filling up toward 6:30, and went on a wait at 7:05. Wait only got to about 30-35 minutes, then came off the wait at 9. Cut Patrick and Cindy at 8:55, Mandy at 9:15, Ruthy at 9:30, then Clair at 9:50. Ticket times were all normal, luckily it was a smooth and steady night.
One note: had a gentleman in a larger wheelchair have some trouble getting through the entrance doorway on the small step in the door frame. I went out the back door so that I could grab the front door from the outside and then he was able to enter easily with assistance from his companion, but Patrick mentioned that as he was seating them, the man mentioned that the doorway should be inspected for ADA regulation. Initially, I was worried that he would also complain that neither of the restrooms have a bar for handicapped guests, but luckily he didn't use the restroom while here. Both men were happy throughout the rest of the meal, however.
Specials: None
3 Staff members that stood out (why/how):
- Kelly was helpful again as always with other work such as restocking sushi dishes etc, but then triple sat Krystin a couple times without checking in or looking around to see if she'd been able to greet the last two that had been sat. Might be good for her to focus on one role at a time.
- Krystin did another great job at the sushi bar, only one mistake of two misring nigiri pieces that she ended up purchasing for her dinner. Even when she got extra tables after cuts, she was holding up strong.
Any VIP's in?
Comps& Void Detail: 1 SIN for Tatsuya folks, 1 birthday Taiyaki. No comps tonight, a couple slip ups here and there but they were all caught before being made.
R&M needs:
86'd items/ need more: Endo in NY
LY Dinner Sales: $3950
Projected Sales : $4816
TY Dinner Sales: $4599
+/- : -$217 under PS, +16% over LY
Dinner Covers: 170
Avg PPA: $27.05
Weather: A warm evening and a clear night.
Special events?:
Who worked: Cindy, Mandy, Ruthy, Clair, Krystin CL. Hiroe FR and Leigh SA. Kelly and Patrick Host.
Flow of Business, Cuts and Ticket Times: Pretty slow start, really only started filling up toward 6:30, and went on a wait at 7:05. Wait only got to about 30-35 minutes, then came off the wait at 9. Cut Patrick and Cindy at 8:55, Mandy at 9:15, Ruthy at 9:30, then Clair at 9:50. Ticket times were all normal, luckily it was a smooth and steady night.
One note: had a gentleman in a larger wheelchair have some trouble getting through the entrance doorway on the small step in the door frame. I went out the back door so that I could grab the front door from the outside and then he was able to enter easily with assistance from his companion, but Patrick mentioned that as he was seating them, the man mentioned that the doorway should be inspected for ADA regulation. Initially, I was worried that he would also complain that neither of the restrooms have a bar for handicapped guests, but luckily he didn't use the restroom while here. Both men were happy throughout the rest of the meal, however.
Specials: None
3 Staff members that stood out (why/how):
- Kelly was helpful again as always with other work such as restocking sushi dishes etc, but then triple sat Krystin a couple times without checking in or looking around to see if she'd been able to greet the last two that had been sat. Might be good for her to focus on one role at a time.
- Krystin did another great job at the sushi bar, only one mistake of two misring nigiri pieces that she ended up purchasing for her dinner. Even when she got extra tables after cuts, she was holding up strong.
Any VIP's in?
Comps& Void Detail: 1 SIN for Tatsuya folks, 1 birthday Taiyaki. No comps tonight, a couple slip ups here and there but they were all caught before being made.
R&M needs:
86'd items/ need more: Endo in NY
Monday AM Recap 1/23/17
Written By: Leary
LY Lunch Sales: 1795
Projected Sales : 1904 (-499)
TY Lunch Sales: 1405
+/- : -390, -22%
Lunch Covers: 74
Avg PPA: 18.99
Previous Days Labor: 34%
Previous Days Comps: 6%
Controllable Comps: 1.28%
Weather: Beautiful sunny day
Special events?:
Who worked:
Grace, Liam, Alex, Johnny Cl, Leigh SA, Emily FR, Melisa H
Flow of Business, Cuts and Ticket Times:
It was a pretty slow lunch. Nice day to be on a patio. All the tables were sat by 1, but sushi bar and party room were empty all day. Went 2 on at 115 so Johnny could get some tables. Ticket times were good. No comps. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Scrubbed the sushi bar during the break with bleach. It needed a good cleaning. Table tents and condiments were pretty gross. Lets make sure the closers are doing a thorough job wiping it down every night.
-Lane will be out tomorrow morning. I called today, and said that I've tried calling a couple times in the past month with no response. The lady (who was a different person than who I've spoken with in the past) apologized and said someone will be out tomorrow morning at 8 am. I plan on being here to watch the cleaning, and make sure it's thorough.
-Napkins were delivered today. Trailer was a pretty disorganized mess. Also I noticed we still have too many boxes of to go items. 2 full boxes of drink cups, 2 1/2 boxes of lids, 2 boxes of ramikins. We need to make sure we are ordering as lean as possible to conserve space. Please and thank you.
86'd items/ need more:
LY Lunch Sales: 1795
Projected Sales : 1904 (-499)
TY Lunch Sales: 1405
+/- : -390, -22%
Lunch Covers: 74
Avg PPA: 18.99
Previous Days Labor: 34%
Previous Days Comps: 6%
Controllable Comps: 1.28%
Weather: Beautiful sunny day
Special events?:
Who worked:
Grace, Liam, Alex, Johnny Cl, Leigh SA, Emily FR, Melisa H
Flow of Business, Cuts and Ticket Times:
It was a pretty slow lunch. Nice day to be on a patio. All the tables were sat by 1, but sushi bar and party room were empty all day. Went 2 on at 115 so Johnny could get some tables. Ticket times were good. No comps. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Scrubbed the sushi bar during the break with bleach. It needed a good cleaning. Table tents and condiments were pretty gross. Lets make sure the closers are doing a thorough job wiping it down every night.
-Lane will be out tomorrow morning. I called today, and said that I've tried calling a couple times in the past month with no response. The lady (who was a different person than who I've spoken with in the past) apologized and said someone will be out tomorrow morning at 8 am. I plan on being here to watch the cleaning, and make sure it's thorough.
-Napkins were delivered today. Trailer was a pretty disorganized mess. Also I noticed we still have too many boxes of to go items. 2 full boxes of drink cups, 2 1/2 boxes of lids, 2 boxes of ramikins. We need to make sure we are ordering as lean as possible to conserve space. Please and thank you.
86'd items/ need more:
Sunday, January 22, 2017
Sunday 1/22/17 recap
Written By: Dusten
LY Lunch Sales:2288
Projected Sales :3006
TY Lunch Sales: 2285
+/- :$3 short of LY (0% change), $721 short of PS
Lunch Covers: 124
Avg PPA: 18.43
LY Dinner Sales: 4212
Projected Sales : N/A
TY Dinner Sales: 3647
+/- : 13% under LY
Dinner Covers: 143
Avg PPA: 25.50
Previous Days Labor: 22%
Previous Days Comps: 2%
Controllable Comps: 15.9%
Weather: Very windy this morning but nice. 60's all day
Special events?:
Who worked: Lunch: John, Liam, Renee, Mandy CL, Emily FR, Kelly H and Brennan SA
Dinner: Cindy, Grace, Ruthy, Krystin, Clair CL, Leigh SA, Tori and John H, Patrick Cktl and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was pretty tame. Barely a wait. All the servers were relatively new and I worried there'd be a late pop, so I didn't start making cuts until the last hour. No issues with ticket times.
Dinner started out strong but tapered off quickly. Negligible wait for tables. Patrick managed to sell a single beer before I cut him at 7:45pm. Cut Cindy at 8pm, Grace at 8:15pm, John at 8:30 and Ruthy at 9:15pm. She had a 10 top in the party room at that time. We had an 8 top walk in at 9:30pm. Clair took that so Krystin stayed on until close with her. Again, no ticket time issues.
Specials: Aji sashimi and Hama-toro abur box sushi. Had a contest, no one won. Grace sold the only special- an Aji sashimi.
3 Staff members that stood out (why/how): John struggled again at lunch. Not so bad, but enough that Kelly picked up on it and held off from seating him at times. He got tricked into boxing up to-go orders for tables. Nothing wrong with being accommodating and customer focused but John needs to not bite off more than he can chew, particularly when he is still very much learning. Old habits die hard. He does remain professional even when pushed to his limit, which is more than I can say for many of us. Still, he has a lot of refinement to go.
-Emily brought me a ramen* with wrong toppings today. Kitchen errors aside, I had a talk with her about being the last line of defense against mistakes hitting the table and told her, ramen (something she knows about from Daruma) is something we have struggled with for a long time now. I advised her to really focus on the aspects of the menu she is still not totally familiar with. She really is a great worker.
-I will say that John, Renee and Liam all need to be more closely monitored regarding their closing side work. They all, invariably leave something undone.
-I really do feel like Mr. Tran is a detriment to weekend service. As much as he works, he has only one speed, and that isn't anywhere near the pace necessary for our busiest nights. Additionally he is sloppy with service. Saturday night I rang in two vegetarian rolls one one ticket and a tarantula roll on a separate ticket. He plated them all together. The customers, Cheer-ups owners, made a face and asked for a second plate to separate the veggie rolls from non veggie roll. It could have been worse, the customers could have easily been much fussier, or there could have been an allergy issue, but that mistake to a VIP table was bad enough.
-Leigh needs to be told to open the dumpster lid before putting trash into it. Matt brought this to my attentiona after she was long gone.
(*About the ramen. I ordered a Spicy miso ramen, add thai chili. I got Spicy ramen with spinach, no chilies, overcooked noodles and broth that was more of a gravy. I went back to the kitchen and found out that I was brought a mistake, like it was a mistake before it was my mistake. Pauline excalimed, "Matt made that one!" Which was actually funny, his mom throwing him under the bus like that. She offered to make a fresh one for me. I declined. It wasn't the end of the world, but if I'm being brought a ramen that has sit for 5-6 minutes already and not prefaced with it being a mistake, I'm going to hold it to the same standard as what I actually ordered.)
Any VIP's in? Jason and Susan, Meg and Maddie, a few other familiar faces at lunch.
-My roommate Shawna came in, with her friend Alison. Shawna is apparently good friends with Allison (so many Allysons) from Yellowjacket. I did not know that.
-Allison from Yellowjacket.
-Monk came in with 7 of his closest friends and shut us down tonight. Among them was a tattoo artist that Clair knows.
-There was a dude among the party tonight that was pretty creepy with Ruthy and Tori. Ruthy complained early on that he was touching her arm too often. Once is too much in my opinion. I let her know that if she feels it is necessary to very specifically ask him, or anyone for that matter to manhandle the food all they like, but otherwise keep their hands to themselves. Anyways, this guy is a regular I'm told. He is about 6 foot, white guy with scruffy dark hair and a beard. He was wearing a green army jacket, but nothing about his posture or demeanor suggested ex-military.
Comps& Void Detail: Woman at lunch forgot her wallet. Comped it to Open Food, Re-rang, no make it when she came back. 2 voids for tempura ice cream- 86. Voided a Salmon Salad- guest wantd grilled salmon only- the filet was re-plated. Asahi double ring. Eringi nigiri double ring. bday camembert.
R&M needs: Soft serve machine is on the fritz. I turned it on and it was making that grinding sound. I'd taken it apart last night to clean it as there have been repeated roach sightings. Elizabeth unplugged it and set out a few roach baits. I probably disassembled, cleaned, lubed and reassembled it 4 times before we opened this morning to no avail. I'm pretty sure I know what I'm doing with it! In any case, beyond the grinding issue, I'm certain there is a roach infestation withing the machine that needs to be addressed as well.
-The back bathroom door is sticking again.
-There were two roach sightings today. The first was by Toshi at the ice cream machine before I started flushing it and cleaning it and trying to get it to work before lunch service today. The second was right at the end of the night, by Grace while she sat at S7 with her food. There were customers around her but no one else saw her kill it. I'm afraid we may be dealing with a more prolific infestation. I also feel like the soft serve machine... somewhere internally that is inaccessible to normal cleaning procedures, is a big culprit.
-Danny and Matt mentioned smelling a burning coming from the hood vent over the yaki station in the corner by the rice warmer. They are 90% sure it is a motor going out as there doesn't seem to be any smoke and it only happens periodically- likely as the fan switches on.
86'd items/ need more:
LY Lunch Sales:2288
Projected Sales :3006
TY Lunch Sales: 2285
+/- :$3 short of LY (0% change), $721 short of PS
Lunch Covers: 124
Avg PPA: 18.43
LY Dinner Sales: 4212
Projected Sales : N/A
TY Dinner Sales: 3647
+/- : 13% under LY
Dinner Covers: 143
Avg PPA: 25.50
Previous Days Labor: 22%
Previous Days Comps: 2%
Controllable Comps: 15.9%
Weather: Very windy this morning but nice. 60's all day
Special events?:
Who worked: Lunch: John, Liam, Renee, Mandy CL, Emily FR, Kelly H and Brennan SA
Dinner: Cindy, Grace, Ruthy, Krystin, Clair CL, Leigh SA, Tori and John H, Patrick Cktl and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was pretty tame. Barely a wait. All the servers were relatively new and I worried there'd be a late pop, so I didn't start making cuts until the last hour. No issues with ticket times.
Dinner started out strong but tapered off quickly. Negligible wait for tables. Patrick managed to sell a single beer before I cut him at 7:45pm. Cut Cindy at 8pm, Grace at 8:15pm, John at 8:30 and Ruthy at 9:15pm. She had a 10 top in the party room at that time. We had an 8 top walk in at 9:30pm. Clair took that so Krystin stayed on until close with her. Again, no ticket time issues.
Specials: Aji sashimi and Hama-toro abur box sushi. Had a contest, no one won. Grace sold the only special- an Aji sashimi.
3 Staff members that stood out (why/how): John struggled again at lunch. Not so bad, but enough that Kelly picked up on it and held off from seating him at times. He got tricked into boxing up to-go orders for tables. Nothing wrong with being accommodating and customer focused but John needs to not bite off more than he can chew, particularly when he is still very much learning. Old habits die hard. He does remain professional even when pushed to his limit, which is more than I can say for many of us. Still, he has a lot of refinement to go.
-Emily brought me a ramen* with wrong toppings today. Kitchen errors aside, I had a talk with her about being the last line of defense against mistakes hitting the table and told her, ramen (something she knows about from Daruma) is something we have struggled with for a long time now. I advised her to really focus on the aspects of the menu she is still not totally familiar with. She really is a great worker.
-I will say that John, Renee and Liam all need to be more closely monitored regarding their closing side work. They all, invariably leave something undone.
-I really do feel like Mr. Tran is a detriment to weekend service. As much as he works, he has only one speed, and that isn't anywhere near the pace necessary for our busiest nights. Additionally he is sloppy with service. Saturday night I rang in two vegetarian rolls one one ticket and a tarantula roll on a separate ticket. He plated them all together. The customers, Cheer-ups owners, made a face and asked for a second plate to separate the veggie rolls from non veggie roll. It could have been worse, the customers could have easily been much fussier, or there could have been an allergy issue, but that mistake to a VIP table was bad enough.
-Leigh needs to be told to open the dumpster lid before putting trash into it. Matt brought this to my attentiona after she was long gone.
(*About the ramen. I ordered a Spicy miso ramen, add thai chili. I got Spicy ramen with spinach, no chilies, overcooked noodles and broth that was more of a gravy. I went back to the kitchen and found out that I was brought a mistake, like it was a mistake before it was my mistake. Pauline excalimed, "Matt made that one!" Which was actually funny, his mom throwing him under the bus like that. She offered to make a fresh one for me. I declined. It wasn't the end of the world, but if I'm being brought a ramen that has sit for 5-6 minutes already and not prefaced with it being a mistake, I'm going to hold it to the same standard as what I actually ordered.)
Any VIP's in? Jason and Susan, Meg and Maddie, a few other familiar faces at lunch.
-My roommate Shawna came in, with her friend Alison. Shawna is apparently good friends with Allison (so many Allysons) from Yellowjacket. I did not know that.
-Allison from Yellowjacket.
-Monk came in with 7 of his closest friends and shut us down tonight. Among them was a tattoo artist that Clair knows.
-There was a dude among the party tonight that was pretty creepy with Ruthy and Tori. Ruthy complained early on that he was touching her arm too often. Once is too much in my opinion. I let her know that if she feels it is necessary to very specifically ask him, or anyone for that matter to manhandle the food all they like, but otherwise keep their hands to themselves. Anyways, this guy is a regular I'm told. He is about 6 foot, white guy with scruffy dark hair and a beard. He was wearing a green army jacket, but nothing about his posture or demeanor suggested ex-military.
Comps& Void Detail: Woman at lunch forgot her wallet. Comped it to Open Food, Re-rang, no make it when she came back. 2 voids for tempura ice cream- 86. Voided a Salmon Salad- guest wantd grilled salmon only- the filet was re-plated. Asahi double ring. Eringi nigiri double ring. bday camembert.
R&M needs: Soft serve machine is on the fritz. I turned it on and it was making that grinding sound. I'd taken it apart last night to clean it as there have been repeated roach sightings. Elizabeth unplugged it and set out a few roach baits. I probably disassembled, cleaned, lubed and reassembled it 4 times before we opened this morning to no avail. I'm pretty sure I know what I'm doing with it! In any case, beyond the grinding issue, I'm certain there is a roach infestation withing the machine that needs to be addressed as well.
-The back bathroom door is sticking again.
-There were two roach sightings today. The first was by Toshi at the ice cream machine before I started flushing it and cleaning it and trying to get it to work before lunch service today. The second was right at the end of the night, by Grace while she sat at S7 with her food. There were customers around her but no one else saw her kill it. I'm afraid we may be dealing with a more prolific infestation. I also feel like the soft serve machine... somewhere internally that is inaccessible to normal cleaning procedures, is a big culprit.
-Danny and Matt mentioned smelling a burning coming from the hood vent over the yaki station in the corner by the rice warmer. They are 90% sure it is a motor going out as there doesn't seem to be any smoke and it only happens periodically- likely as the fan switches on.
86'd items/ need more:
Saturday 1.21.17
Written By: Elizabeth (and Chelsea at dinner)
LY Lunch Sales: $2809
Projected Sales : $3102
TY Lunch Sales: $2653
+/- : -6% LY and -$449 PS
Lunch Covers: 131
Avg PPA: $20.25
LY Dinner Sales: $7625
Projected Sales :$8160
TY Dinner Sales: $8452
+/- : +11% LY and +$292 PS
Dinner Covers: 280
Avg PPA: $30.19
Previous Days Labor: $1967
Previous Days Comps: $337.90
Controllable Comps: $18
Weather: beautiful. 70s. Rained a bit early on in dinner and then it got cooler and windy.
Special events?: Women's March
Who worked:
Lunch: John, Mandy, Sophia, Johnny CL. Kelly Host, Hiroe FR, Leigh SA
Dinner: Clair, Renee, Ruthy, Liam, Dusten CL. Kelly Cktl, John SA and Hiroe FR training Patrick. Alina and Melisa Host.
Flow of Business, Cuts and Ticket Times:
Lunch was sleepy today. Wasn't sure if it was the weather or the women's march, but we just never hit our stride. We did get a few small pops but nothing of significance. I think we got a Post-Protest-Pop around 2:30. I cut Sophia around 2 and we closed with 3 on.
Dinner was much busier. Started off with the swim team's last dinner, a 16 top at 5 pm. Ruthy and Liam split it. Party room also had a reservation at 5pm. Filled up around 5:25, went on a 30 min wait at that time. The wait grew to 1.5 hours by 6:30, died down to 25 mins by 9:15 once people starting falling off the waitlist. Cut Clair at 10:15, Ruthy and Renee by 10:30. The kitchen got hit pretty hard with the swim team order but they got it cleared out pretty smoothly. Ticket times were pretty normal after that.
Note on the party room: We must must must make sure that the hosts make sure there are 6 people here prior to seating the party room. The 7 pm reso ended up being only 4 (!!!) and the 9 pm ended up being only 5 people. The first one wasn't the hosts' fault, but the second one was.
Specials: Whole Aji, 1
3 Staff members that stood out (why/how):
-I gave John a 4 table section today (A1, A5, B1, B2) and told him that I wanted to see him focus on table maintenance. It wasn't that busy but he did a better job. I told him to look for the details, like when I dropped another round of rolls at B1 and they still had their straws, fully wrapped, in the middle of the table.
Dinner:
- Liam got a positive call out from his A7, they made a point to stop me on the way out to let me know how great he was.
- Alina did a great job at the host stand delegating to Melisa and also communicating with customers, great verbiage.
- It was Renee's first time in the party room. She was hesitant at first, but luckily the parties ended up being smaller so it was a good first experience.
Any VIP's in?
It was amateur afternoon for lunch. A lot of people that don't usually go out. Only 1 regular, I think his name is John and he, too, is old. Usually comes in with his short wife. He's very tall and burly.
Dinner: Swim team. Cheer Ups owner.
Comps& Void Detail:
None at lunch! I had to void a kara-age because I was going too fast and accidentally rang it in on Johnnys ticket.
Had to Void a Go Go roll for Liam, it was on the sushi card and he said that he read it back, but when the people received the roll, they said it wasn't theirs. Server misring on that one.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2809
Projected Sales : $3102
TY Lunch Sales: $2653
+/- : -6% LY and -$449 PS
Lunch Covers: 131
Avg PPA: $20.25
LY Dinner Sales: $7625
Projected Sales :$8160
TY Dinner Sales: $8452
+/- : +11% LY and +$292 PS
Dinner Covers: 280
Avg PPA: $30.19
Previous Days Labor: $1967
Previous Days Comps: $337.90
Controllable Comps: $18
Weather: beautiful. 70s. Rained a bit early on in dinner and then it got cooler and windy.
Special events?: Women's March
Who worked:
Lunch: John, Mandy, Sophia, Johnny CL. Kelly Host, Hiroe FR, Leigh SA
Dinner: Clair, Renee, Ruthy, Liam, Dusten CL. Kelly Cktl, John SA and Hiroe FR training Patrick. Alina and Melisa Host.
Flow of Business, Cuts and Ticket Times:
Lunch was sleepy today. Wasn't sure if it was the weather or the women's march, but we just never hit our stride. We did get a few small pops but nothing of significance. I think we got a Post-Protest-Pop around 2:30. I cut Sophia around 2 and we closed with 3 on.
Dinner was much busier. Started off with the swim team's last dinner, a 16 top at 5 pm. Ruthy and Liam split it. Party room also had a reservation at 5pm. Filled up around 5:25, went on a 30 min wait at that time. The wait grew to 1.5 hours by 6:30, died down to 25 mins by 9:15 once people starting falling off the waitlist. Cut Clair at 10:15, Ruthy and Renee by 10:30. The kitchen got hit pretty hard with the swim team order but they got it cleared out pretty smoothly. Ticket times were pretty normal after that.
Note on the party room: We must must must make sure that the hosts make sure there are 6 people here prior to seating the party room. The 7 pm reso ended up being only 4 (!!!) and the 9 pm ended up being only 5 people. The first one wasn't the hosts' fault, but the second one was.
Specials: Whole Aji, 1
3 Staff members that stood out (why/how):
-I gave John a 4 table section today (A1, A5, B1, B2) and told him that I wanted to see him focus on table maintenance. It wasn't that busy but he did a better job. I told him to look for the details, like when I dropped another round of rolls at B1 and they still had their straws, fully wrapped, in the middle of the table.
Dinner:
- Liam got a positive call out from his A7, they made a point to stop me on the way out to let me know how great he was.
- Alina did a great job at the host stand delegating to Melisa and also communicating with customers, great verbiage.
- It was Renee's first time in the party room. She was hesitant at first, but luckily the parties ended up being smaller so it was a good first experience.
Any VIP's in?
It was amateur afternoon for lunch. A lot of people that don't usually go out. Only 1 regular, I think his name is John and he, too, is old. Usually comes in with his short wife. He's very tall and burly.
Dinner: Swim team. Cheer Ups owner.
Comps& Void Detail:
None at lunch! I had to void a kara-age because I was going too fast and accidentally rang it in on Johnnys ticket.
Had to Void a Go Go roll for Liam, it was on the sushi card and he said that he read it back, but when the people received the roll, they said it wasn't theirs. Server misring on that one.
R&M needs:
86'd items/ need more:
Saturday, January 21, 2017
Friday PM Recap 1/20/17
Written By: Leary
LY Dinner Sales: 6914
Projected Sales : 7105 (+1060)
TY Dinner Sales: 8165
+/- : +1215, 18%
Dinner Covers: 265
Avg PPA: 30.81
Weather: Nice mild evening
Special events?:
Who worked:
Ruthy, Lindsey, Johnny, Renee, Dusten Cl, John SA, Emily FR, Alina & Tori H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
It was busy Friday. On a wait by 6, and hit an hour and a half wait by 7. Stayed at an 1 hr 15 min- 1 hr 30 min wait until a little after 9. Didn't come off the wait until after 10. Stayed full until around 1030. Ticket times were mostly good. The Kitchen got several big pops tonight. We had some 25-35 minute ticket times. There were several large parties that ordered mostly kitchen items, and they can only put out so many fry items at a time. The longer ticket times didn't cause any customer issues or comps. Things were pretty smooth overall.
Something I've noticed before I wanted to mention is that the Tofu Steak prep and plating needs some work. It's similar to how the Amazu Chicken was looking before we changed it up. I know the tofu used to be sauteed in a pan with the sauce and veggies before.
Had a grilled Salmon sent back. The customer said it was overcooked and needed more seasoning. They were happy with the remake. Also had a sunomono sent back because the guest said it was rubbery. Had gentleman say he didn't order the aburi hamachi when he got the check. Dusten remembered him getting it, but the guy was adamant that he didn't so I took it off. No other guest issues.
Specials:
Whole Aji- 2
Nigiri Special- 15
3 Staff members that stood out (why/how):
-Alina & Tori are a dream team at the host stand
-John did a great job SA-ing tonight. I glad he took our talk to heart.
-Emily did a really good job tonight considering it's her first week out of training, and her first solo Friday. It was one of the busier kitchen shifts I've seen in awhile, and she kept a cool head the entire time.
Any VIP's in?
David & Susan on their normal Friday night date
Comps& Void Detail:
Guest Changed Mind Aburi Hamachi
DNL Sunomono
2 Customer Kome bucks
R&M needs:
86'd items/ need more:
Zoe
LY Dinner Sales: 6914
Projected Sales : 7105 (+1060)
TY Dinner Sales: 8165
+/- : +1215, 18%
Dinner Covers: 265
Avg PPA: 30.81
Weather: Nice mild evening
Special events?:
Who worked:
Ruthy, Lindsey, Johnny, Renee, Dusten Cl, John SA, Emily FR, Alina & Tori H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
It was busy Friday. On a wait by 6, and hit an hour and a half wait by 7. Stayed at an 1 hr 15 min- 1 hr 30 min wait until a little after 9. Didn't come off the wait until after 10. Stayed full until around 1030. Ticket times were mostly good. The Kitchen got several big pops tonight. We had some 25-35 minute ticket times. There were several large parties that ordered mostly kitchen items, and they can only put out so many fry items at a time. The longer ticket times didn't cause any customer issues or comps. Things were pretty smooth overall.
Something I've noticed before I wanted to mention is that the Tofu Steak prep and plating needs some work. It's similar to how the Amazu Chicken was looking before we changed it up. I know the tofu used to be sauteed in a pan with the sauce and veggies before.
Had a grilled Salmon sent back. The customer said it was overcooked and needed more seasoning. They were happy with the remake. Also had a sunomono sent back because the guest said it was rubbery. Had gentleman say he didn't order the aburi hamachi when he got the check. Dusten remembered him getting it, but the guy was adamant that he didn't so I took it off. No other guest issues.
Specials:
Whole Aji- 2
Nigiri Special- 15
3 Staff members that stood out (why/how):
-Alina & Tori are a dream team at the host stand
-John did a great job SA-ing tonight. I glad he took our talk to heart.
-Emily did a really good job tonight considering it's her first week out of training, and her first solo Friday. It was one of the busier kitchen shifts I've seen in awhile, and she kept a cool head the entire time.
Any VIP's in?
David & Susan on their normal Friday night date
Comps& Void Detail:
Guest Changed Mind Aburi Hamachi
DNL Sunomono
2 Customer Kome bucks
R&M needs:
86'd items/ need more:
Zoe
Friday, January 20, 2017
Friday AM 1.20.17
Written By: Elizabeth
LY Lunch Sales: $2323
Projected Sales : $2538
TY Lunch Sales: $2840
+/- : +22% LY and +$302PS
Lunch Covers: 143
Avg PPA: $19.86
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 14.19% ($56.50 for Recovery)
Weather: Sunny and int he 70s. Beautiful!!!
Special events?: Inauguration Day...
Who worked:
John, Krystin, Ruthy, Clair CL. Tori Host, Leigh SA, Emily FR
Flow of Business, Cuts and Ticket Times:
Solid day, on a wait by noon, off the wait around 1 but then around 1:30 we got another pop. We were 3 on at that point, and I wasn't trying to give John any more tables (forgot to put him in a smaller section too!) so Krystin and Clair got the bulk of the next rush. They both did a fantastic job handling the volume. We sat the last table right at 2pm.
No major issues, or ticket times.
3 Staff members that stood out (why/how):
Any VIP's in?
Tarra again, with a friend.
Comps& Void Detail:
Gyoza for A4, Krystin forgot to ring it in, and it came out late. They were nice, and said they would be back next week.
I bought Tori her lunch with Kome Bucks, she always goes above and beyond.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2323
Projected Sales : $2538
TY Lunch Sales: $2840
+/- : +22% LY and +$302PS
Lunch Covers: 143
Avg PPA: $19.86
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 14.19% ($56.50 for Recovery)
Weather: Sunny and int he 70s. Beautiful!!!
Special events?: Inauguration Day...
Who worked:
John, Krystin, Ruthy, Clair CL. Tori Host, Leigh SA, Emily FR
Flow of Business, Cuts and Ticket Times:
Solid day, on a wait by noon, off the wait around 1 but then around 1:30 we got another pop. We were 3 on at that point, and I wasn't trying to give John any more tables (forgot to put him in a smaller section too!) so Krystin and Clair got the bulk of the next rush. They both did a fantastic job handling the volume. We sat the last table right at 2pm.
No major issues, or ticket times.
3 Staff members that stood out (why/how):
Any VIP's in?
Tarra again, with a friend.
Comps& Void Detail:
Gyoza for A4, Krystin forgot to ring it in, and it came out late. They were nice, and said they would be back next week.
I bought Tori her lunch with Kome Bucks, she always goes above and beyond.
R&M needs:
86'd items/ need more:
Thursday, January 19, 2017
Thursday PM Recap 1/19/17
Written By: Leary
LY Dinner Sales: 4206
Projected Sales : 5252.50 (+486.50)
TY Dinner Sales: 5739
+/- : +1533, +36%
Dinner Covers: 214
Avg PPA: 26.82
Weather: Nice Spring evening
Special events?:
Who worked:
Krystin, Liam, Ruthy, Lindsey, Dusten Cl, John & Tori H, Leigh SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
It was a good start for happy hour. We'll filled up pretty quickly and had a small wait a little after 6. Had a bit of a lull where we came off the wait for a moment, but then back to a normal Thursday. Had several big tops come in. Seems to be the trend this week. 2 6-tops, an 8-top, and a 7-top. Hit around an hour wait at our peak. Stayed busy until after 9. Came off the wait around 925. I cut Tori at 9, and went 2 on at 930. 1 on at 940.
Ticket times were mostly good. Just had one 50 minute ticket on 3 rolls. The ticket was lost, and it took awhile for Liam to bring it to my attention. It was a couple and a baby. It was pretty much all they ordered, and the baby was getting fussy which made the parents get pretty fussy with Liam. I ran out the remakes, and apologized. I let them know it wasn't Liam's mistake, and told them we'd be taking care of the rolls. I checked back after they had a few bites, and they seemed happy.
Had a gentleman order 2 pieces of O-Toro. They were the last 2 pieces we had, and he sent them back. Both pieces had hard tendon in them. The guy was nice about it. I tried to offer something else instead, but he refused.
Had a customer at S8 order the sushi spec for him and his daughter, and when Lee tried to hand it to him he handed it back and asked him to cut the pieces in half. Take let me know, so I brought the pieces over and politely explained that we don't split nigiri pieces. He asked for a knife, and I let him know that we only have butter knives for guests. He was visibly pretty annoyed. I offered to bring him something else since we were unable to split the nigiri, and he said no just give it to me. He was visibly grumpy the rest of his stay. I brought him some complimentary soft serve for him and his little girl and the end, but he still made sure to take his frustration out on Dusten's tip.
Specials:
Whole Aji- 2
Nigiri Set- 16
3 Staff members that stood out (why/how):
-Kelly was super helpful and productive the whole shift.
-Pat was struggling cocktailing tonight. He was pretty slow on the computer, and made several mistakes closing folks out. I tried to explain some ways to help him stay organized, but I'm not sure if he absorbed it. He's never served before so I think he'll improve over time.
Any VIP's in?
Comps& Void Detail: Controllable Comps will be high tomorrow
-Recovery for 2 O-Toro pieces
-Recovery for long time on rolls
-Guest Changed Mind for too Hokki Nigiris, Sean from Parkside marked the wrong items on the sushi card
-3 Bday comps
-Emp Day Off for Ryan from Sa-Ten
-Owner comp for desserts from Take to Table 20
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4206
Projected Sales : 5252.50 (+486.50)
TY Dinner Sales: 5739
+/- : +1533, +36%
Dinner Covers: 214
Avg PPA: 26.82
Weather: Nice Spring evening
Special events?:
Who worked:
Krystin, Liam, Ruthy, Lindsey, Dusten Cl, John & Tori H, Leigh SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
It was a good start for happy hour. We'll filled up pretty quickly and had a small wait a little after 6. Had a bit of a lull where we came off the wait for a moment, but then back to a normal Thursday. Had several big tops come in. Seems to be the trend this week. 2 6-tops, an 8-top, and a 7-top. Hit around an hour wait at our peak. Stayed busy until after 9. Came off the wait around 925. I cut Tori at 9, and went 2 on at 930. 1 on at 940.
Ticket times were mostly good. Just had one 50 minute ticket on 3 rolls. The ticket was lost, and it took awhile for Liam to bring it to my attention. It was a couple and a baby. It was pretty much all they ordered, and the baby was getting fussy which made the parents get pretty fussy with Liam. I ran out the remakes, and apologized. I let them know it wasn't Liam's mistake, and told them we'd be taking care of the rolls. I checked back after they had a few bites, and they seemed happy.
Had a gentleman order 2 pieces of O-Toro. They were the last 2 pieces we had, and he sent them back. Both pieces had hard tendon in them. The guy was nice about it. I tried to offer something else instead, but he refused.
Had a customer at S8 order the sushi spec for him and his daughter, and when Lee tried to hand it to him he handed it back and asked him to cut the pieces in half. Take let me know, so I brought the pieces over and politely explained that we don't split nigiri pieces. He asked for a knife, and I let him know that we only have butter knives for guests. He was visibly pretty annoyed. I offered to bring him something else since we were unable to split the nigiri, and he said no just give it to me. He was visibly grumpy the rest of his stay. I brought him some complimentary soft serve for him and his little girl and the end, but he still made sure to take his frustration out on Dusten's tip.
Specials:
Whole Aji- 2
Nigiri Set- 16
3 Staff members that stood out (why/how):
-Kelly was super helpful and productive the whole shift.
-Pat was struggling cocktailing tonight. He was pretty slow on the computer, and made several mistakes closing folks out. I tried to explain some ways to help him stay organized, but I'm not sure if he absorbed it. He's never served before so I think he'll improve over time.
Any VIP's in?
Comps& Void Detail: Controllable Comps will be high tomorrow
-Recovery for 2 O-Toro pieces
-Recovery for long time on rolls
-Guest Changed Mind for too Hokki Nigiris, Sean from Parkside marked the wrong items on the sushi card
-3 Bday comps
-Emp Day Off for Ryan from Sa-Ten
-Owner comp for desserts from Take to Table 20
R&M needs:
86'd items/ need more:
Thursday AM 1.19.17
Written By: Elizabeth
LY Lunch Sales: $1534
Projected Sales : $1664
TY Lunch Sales: $2305
+/- : +50% ly AND +$641 PS
Lunch Covers: 131
Avg PPA: $17.6
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 2.01%
Weather: The Sun come out! Today! Mid 70s
Special events?: sunshine
Who worked:
Alex, Renee, Mandy, Johnny CL. Leigh SA, Kelly FR, Melisa Host
Flow of Business, Cuts and Ticket Times:
Strong start and steady lunch. Went on a short wait for a hand full of tables here and there, but otherwise it stayed steady throughout. The start of the shift was a bit hectic due to some miscommunication from Andrew with Lee, and with Matt and Beorn (Marilu is out for personal reasons?). But Beorn swooped in and saved the day around noon to knock out dishes. I gave him a gift card for his hard work and he was very appreciative.
The kitchen didn't get hit too hard at lunch, seemed the sushi bar did. However there was an issue with the Kitchen: A8 found a piece of quart container in their Ramen. I comp'd it to Kitchen Error and apologized to the table. They were understanding. However this is the second time this week that I have had to do this. The last time it was Sunday lunch. 2 times in one week is two too many times!!!!
3 Staff members that stood out (why/how):
-Beorn, the superstar. Can we clone him?
-Spencer also came in early to help out at the sushi bar and train Abel on cutting fish and nigiri. He deserved a gift card for his efforts too. I just missed him though. I will get him one tomorrow.
-Johnny got a little flustered at the end of the shift. Alex noted it as well. But I asked if the rest of the staff was helping him out, since everyone else was cut. He said yes. This is something I want to talk about in the meeting- helping the closer once you are cut. I know far too often people retire to their "cut" island and fail to remember the restaurant is still running.
Any VIP's in?
Tarra, but with another friend.
Krystens Commercial Friend, Mike
Comps& Void Detail:
Kitchen Error for the Plastic Ramen
R&M needs:
I bought some roach motels for the sushi bar, to be laid down after the shift tonight.
The woman that had the roach crawl off S12 and into her food called the Health Dept on us and they came in today to inspect. I told the HI that we had just switched companies and they did a thorough spray of the building and that sometimes they come out of hiding after that. Showed her the papers as well. She inspected the sushi bar and didn't find anything suspicious, but this just goes to show that everyone needs to start scrubbing their stations more thoroughly. Both kitchen and sushi bar. We could have gotten shut down over this! It's a VERY serious matter.
86'd items/ need more:
LY Lunch Sales: $1534
Projected Sales : $1664
TY Lunch Sales: $2305
+/- : +50% ly AND +$641 PS
Lunch Covers: 131
Avg PPA: $17.6
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 2.01%
Weather: The Sun come out! Today! Mid 70s
Special events?: sunshine
Who worked:
Alex, Renee, Mandy, Johnny CL. Leigh SA, Kelly FR, Melisa Host
Flow of Business, Cuts and Ticket Times:
Strong start and steady lunch. Went on a short wait for a hand full of tables here and there, but otherwise it stayed steady throughout. The start of the shift was a bit hectic due to some miscommunication from Andrew with Lee, and with Matt and Beorn (Marilu is out for personal reasons?). But Beorn swooped in and saved the day around noon to knock out dishes. I gave him a gift card for his hard work and he was very appreciative.
The kitchen didn't get hit too hard at lunch, seemed the sushi bar did. However there was an issue with the Kitchen: A8 found a piece of quart container in their Ramen. I comp'd it to Kitchen Error and apologized to the table. They were understanding. However this is the second time this week that I have had to do this. The last time it was Sunday lunch. 2 times in one week is two too many times!!!!
3 Staff members that stood out (why/how):
-Beorn, the superstar. Can we clone him?
-Spencer also came in early to help out at the sushi bar and train Abel on cutting fish and nigiri. He deserved a gift card for his efforts too. I just missed him though. I will get him one tomorrow.
-Johnny got a little flustered at the end of the shift. Alex noted it as well. But I asked if the rest of the staff was helping him out, since everyone else was cut. He said yes. This is something I want to talk about in the meeting- helping the closer once you are cut. I know far too often people retire to their "cut" island and fail to remember the restaurant is still running.
Any VIP's in?
Tarra, but with another friend.
Krystens Commercial Friend, Mike
Comps& Void Detail:
Kitchen Error for the Plastic Ramen
R&M needs:
I bought some roach motels for the sushi bar, to be laid down after the shift tonight.
The woman that had the roach crawl off S12 and into her food called the Health Dept on us and they came in today to inspect. I told the HI that we had just switched companies and they did a thorough spray of the building and that sometimes they come out of hiding after that. Showed her the papers as well. She inspected the sushi bar and didn't find anything suspicious, but this just goes to show that everyone needs to start scrubbing their stations more thoroughly. Both kitchen and sushi bar. We could have gotten shut down over this! It's a VERY serious matter.
86'd items/ need more:
Wednesday, January 18, 2017
Wednesday PM 1.18.17
Written By: Elizabeth
LY Dinner Sales: $4172
Projected Sales : $4872
TY Dinner Sales: $4470
+/- : +7% LY and -$402 PS
Dinner Covers: 163
Avg PPA: $27.42
Weather: Overcast and in the high 50s
Special events?:
None
Who worked:
Liam, Lindsey, Grace, Mandy, Sophia CL. Leigh and Chelsea Host, Emily FR, Patrick SA
Flow of Business, Cuts and Ticket Times:
Family night at the beginning, lots of kids, one threw up on B1 (nothing huge) We were on a wait by 6pm but off the wait before 7. Then it cleared out. Around 8pm it filled up again and we went on a wait. Came off the wait at 8:45. Cut Liam at that time, along with Leigh. Went 2 on at 9:15. Had about 6 more tables come in during that time, but nothing Sophia and Mandy couldn't handle.
I know the Sushi Bar can remain an island at times, but around 9pm it was really starting to die down, and I noticed even through 8pm with 5 chefs on, there was a lot of standing around. So around 9pm I asked Kazu if he planned on cutting anyone since there were 4 of them standing around while Andy made nigiri pieces at Zero-ban. I think that if it's slow enough, especially since we are really watching our labor, the sushi bar needs to make cuts when it's slow and 4 can handle it. I think Kazu was hesitant, only because we never really are this slow.
Also, I could use some clarification: I was told that Take has asked the host on multiple occasions not to seat anyone at the sushi bar after a certain hour of night (towards close), because the sushi men are closing it down and it looks bad. I understand where he's coming from, but I just would like to know these things, so the rest of the host staff could be informed. Also, is there a time cap to stop seating the sushi bar? Maybe 30 minutes out? Just want to get us all on the same page
Specials:
Chefs Nigiri Spec 8
Fried River Shrimp 6 (86'd it!)
3 Staff members that stood out (why/how):
-I've noticed recently that some of the staff members are shortening their Irrashaimase to just "Irrashai". I corrected Liam and Grace on it today. As far as my understanding goes, the only one that should really be shortening it is Take, because he is the business owner and can. Apparently Ruthy is a culprit of shortening it as well. Can someone confirm to me that all staff members should be saying the word in it's entirety?
-Host Attire: I've noticed that lately the hosts have been dressing a little more "relaxed". Maybe it's mostly Leigh and her "funky" style, but I would like to address that at the all staff meeting: Uniforms in General. We could really tighten this up.
Any VIP's in?
no familiar faces tonight!
Comps& Void Detail:
Only 1 Guest changed mind for 2 pieces Katsuo- they meant to mark ebi.
Emily bought her friend a Takoyaki, so I discounted it.
R&M needs:
Thank you Take-san for checking out the sushi bar for cleanliness at the end of the shift!
I will be checking on the trash in the morning. If it's still full I will call Jenna.
86'd items/ need more:
We have 2.5 cases of ice cream cones. please don't buy any more.
LY Dinner Sales: $4172
Projected Sales : $4872
TY Dinner Sales: $4470
+/- : +7% LY and -$402 PS
Dinner Covers: 163
Avg PPA: $27.42
Weather: Overcast and in the high 50s
Special events?:
None
Who worked:
Liam, Lindsey, Grace, Mandy, Sophia CL. Leigh and Chelsea Host, Emily FR, Patrick SA
Flow of Business, Cuts and Ticket Times:
Family night at the beginning, lots of kids, one threw up on B1 (nothing huge) We were on a wait by 6pm but off the wait before 7. Then it cleared out. Around 8pm it filled up again and we went on a wait. Came off the wait at 8:45. Cut Liam at that time, along with Leigh. Went 2 on at 9:15. Had about 6 more tables come in during that time, but nothing Sophia and Mandy couldn't handle.
I know the Sushi Bar can remain an island at times, but around 9pm it was really starting to die down, and I noticed even through 8pm with 5 chefs on, there was a lot of standing around. So around 9pm I asked Kazu if he planned on cutting anyone since there were 4 of them standing around while Andy made nigiri pieces at Zero-ban. I think that if it's slow enough, especially since we are really watching our labor, the sushi bar needs to make cuts when it's slow and 4 can handle it. I think Kazu was hesitant, only because we never really are this slow.
Also, I could use some clarification: I was told that Take has asked the host on multiple occasions not to seat anyone at the sushi bar after a certain hour of night (towards close), because the sushi men are closing it down and it looks bad. I understand where he's coming from, but I just would like to know these things, so the rest of the host staff could be informed. Also, is there a time cap to stop seating the sushi bar? Maybe 30 minutes out? Just want to get us all on the same page
Specials:
Chefs Nigiri Spec 8
Fried River Shrimp 6 (86'd it!)
3 Staff members that stood out (why/how):
-I've noticed recently that some of the staff members are shortening their Irrashaimase to just "Irrashai". I corrected Liam and Grace on it today. As far as my understanding goes, the only one that should really be shortening it is Take, because he is the business owner and can. Apparently Ruthy is a culprit of shortening it as well. Can someone confirm to me that all staff members should be saying the word in it's entirety?
-Host Attire: I've noticed that lately the hosts have been dressing a little more "relaxed". Maybe it's mostly Leigh and her "funky" style, but I would like to address that at the all staff meeting: Uniforms in General. We could really tighten this up.
Any VIP's in?
no familiar faces tonight!
Comps& Void Detail:
Only 1 Guest changed mind for 2 pieces Katsuo- they meant to mark ebi.
Emily bought her friend a Takoyaki, so I discounted it.
R&M needs:
Thank you Take-san for checking out the sushi bar for cleanliness at the end of the shift!
I will be checking on the trash in the morning. If it's still full I will call Jenna.
86'd items/ need more:
We have 2.5 cases of ice cream cones. please don't buy any more.
Wed AM Recap 1/18/17
Written By: Leary
LY Lunch Sales: 1743
Projected Sales : 2016 (-585)
TY Lunch Sales: 1431
+/- : -312, -18%
Lunch Covers: 89
Avg PPA: 16.08
Previous Days Labor: 32%
Previous Days Comps: 8%
Controllable Comps: 4.79%
Weather: Cold And a little rainy
Special events?:
Who worked:
Lindsey, Liam, Alex, Johnny Cl, Melisa, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Another sleepy lunch. It was a little better than yesterday. Did have all dinning tables sat at one point around 1240, but sushi bar never filled up and party room was never sat. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Talked with Hector about his schedule today. He's pretty upset about not getting enough hours.
-Brennan got his shifts covered until Sun to go see his Grandmother in hospice. Despite the circumstances he was still here and present.
-Pat was training with Hiroe today. Wish it would have been a little busier for him to see more food, but Hiroe did a good job of running through procedure during downtime.
Any VIP's in?
Comps& Void Detail:
-Owner comp for James from JFC
-Emp Day Off for Cindy
-Emp Kome Bucks for Cindy
R&M needs:
New/ older model aloha terminals were installed today. Hoping these make a difference with our calibration issues.
86'd items/ need more:
LY Lunch Sales: 1743
Projected Sales : 2016 (-585)
TY Lunch Sales: 1431
+/- : -312, -18%
Lunch Covers: 89
Avg PPA: 16.08
Previous Days Labor: 32%
Previous Days Comps: 8%
Controllable Comps: 4.79%
Weather: Cold And a little rainy
Special events?:
Who worked:
Lindsey, Liam, Alex, Johnny Cl, Melisa, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Another sleepy lunch. It was a little better than yesterday. Did have all dinning tables sat at one point around 1240, but sushi bar never filled up and party room was never sat. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Talked with Hector about his schedule today. He's pretty upset about not getting enough hours.
-Brennan got his shifts covered until Sun to go see his Grandmother in hospice. Despite the circumstances he was still here and present.
-Pat was training with Hiroe today. Wish it would have been a little busier for him to see more food, but Hiroe did a good job of running through procedure during downtime.
Any VIP's in?
Comps& Void Detail:
-Owner comp for James from JFC
-Emp Day Off for Cindy
-Emp Kome Bucks for Cindy
R&M needs:
New/ older model aloha terminals were installed today. Hoping these make a difference with our calibration issues.
86'd items/ need more:
Tuesday, January 17, 2017
Tuesday PM 1.17.16
Written By: Elizabeth
LY Dinner Sales: $4562
Projected Sales : $5076
TY Dinner Sales: $3518
+/- : -23% LY and -$1558 PS OUCH!!!
Dinner Covers: 142
Avg PPA: $24.77
Weather: Cold and Rainy. Down poured around 5:45.
Special events?:
Day after a 3-day weekend.
Who worked: Liam. Lindsey, Ruthy, Mandy, Clair CL. Kelly & Chelsea Hosted, Leigh SA, Hiroe FR TR Patrick
Flow of Business, Cuts and Ticket Times:
Slow start to the shift, as expected, being a day after what seems like endless 3 day weekends. Finally picked up at 7:15, and we went on a 30-40 minute wait. Had a fair amount of tables waiting, but came off the wait by 8:45. Cut Lindsey at that time, as it slowed. Went 3 on at 9 and 2 on at 9:30. but no other tables came in. The rain most definitely had an impact on tonight too. It came down pretty heavy around 5:30, which might be why we didn't see a bigger happy hour pop. Then it calmed down, but around 9:30 the rain got heavier. Pretty smooth and easy night, other than all this water...
Specials:
Seared Hama Toro box: Verbal Special. I changed the price in Aloha but it never updated on the front of house. So they had to ring it in open sushi $11 we sold 3.
3 Staff members that stood out (why/how):
-Kelly's mood as a Host was outstanding. Friendly, happy and cheerful. Nice to see her turn it around.
-Liam got a little swamped when we first hit the wait, but did a good job delegating what he needed to those that asked.
-Leigh does a great job SAing. I know I've said this before. I just am very impressed with her ability in this area.
Any VIP's in?
Nathan was in for his Birthday! Other than that that's all I recognized.
Comps& Void Detail:
FNF for Tuna Poke for Nathan
Guest Changed mind on a Gyoza at B1
R&M needs:
Well there's more water leaking in the kitchen & the party room. Looks like Petrocelli never came back out to fix the issue. I will follow up with them in the morning. Also, there was a LOT of water in the dish pit tonight. I'm not 100% sure about this, but it COULD possibly be leaking in from the wall. I wouldn't be surprised.
Also, while Leigh was cleaning S8 a small cockroach crawled out and onto the sushi bar. This is a far too reoccurring issue. Bug Master?
86'd items/ need more:
LY Dinner Sales: $4562
Projected Sales : $5076
TY Dinner Sales: $3518
+/- : -23% LY and -$1558 PS OUCH!!!
Dinner Covers: 142
Avg PPA: $24.77
Weather: Cold and Rainy. Down poured around 5:45.
Special events?:
Day after a 3-day weekend.
Who worked: Liam. Lindsey, Ruthy, Mandy, Clair CL. Kelly & Chelsea Hosted, Leigh SA, Hiroe FR TR Patrick
Flow of Business, Cuts and Ticket Times:
Slow start to the shift, as expected, being a day after what seems like endless 3 day weekends. Finally picked up at 7:15, and we went on a 30-40 minute wait. Had a fair amount of tables waiting, but came off the wait by 8:45. Cut Lindsey at that time, as it slowed. Went 3 on at 9 and 2 on at 9:30. but no other tables came in. The rain most definitely had an impact on tonight too. It came down pretty heavy around 5:30, which might be why we didn't see a bigger happy hour pop. Then it calmed down, but around 9:30 the rain got heavier. Pretty smooth and easy night, other than all this water...
Specials:
Seared Hama Toro box: Verbal Special. I changed the price in Aloha but it never updated on the front of house. So they had to ring it in open sushi $11 we sold 3.
3 Staff members that stood out (why/how):
-Kelly's mood as a Host was outstanding. Friendly, happy and cheerful. Nice to see her turn it around.
-Liam got a little swamped when we first hit the wait, but did a good job delegating what he needed to those that asked.
-Leigh does a great job SAing. I know I've said this before. I just am very impressed with her ability in this area.
Any VIP's in?
Nathan was in for his Birthday! Other than that that's all I recognized.
Comps& Void Detail:
FNF for Tuna Poke for Nathan
Guest Changed mind on a Gyoza at B1
R&M needs:
Well there's more water leaking in the kitchen & the party room. Looks like Petrocelli never came back out to fix the issue. I will follow up with them in the morning. Also, there was a LOT of water in the dish pit tonight. I'm not 100% sure about this, but it COULD possibly be leaking in from the wall. I wouldn't be surprised.
Also, while Leigh was cleaning S8 a small cockroach crawled out and onto the sushi bar. This is a far too reoccurring issue. Bug Master?
86'd items/ need more:
Tuesday AM Recap 1/17/17
Written By: Leary
LY Lunch Sales: 1801
Projected Sales : 1938 (-819)
TY Lunch Sales: 1119
+/- : -682, -38%
Lunch Covers: 65
Avg PPA: 17.22
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 4.38%
Weather: Chilly, Cloudy, and Rainy
Special events?:
Who worked:
Lindsey, Alex, Renee, Johnny Cl, Melisa H, Leigh SA, Emily FR
Flow of Business, Cuts and Ticket Times:
So slow today. Not surprising after a 3 day weekend and the crummy weather. We never filled up. Just a slow trickle of tables. Ticket times were good, and no comps.
Specials:
3 Staff members that stood out (why/how):
-Emily did an awesome job with the busy shift, but got a little mixed up today on the slow shift. Not major issues just mixing up tables a couple of times.
-Taylor called today, and I let him know he no longer has a job here. I explained why, and he was a little combative. He didn't deny what he did just explained why he deserved the job anyways.
-Brennan came in to talk to me. His grandmother is dying and was put into hospice today. He is planning on flying up there tomorrow night, and being back for his Saturday shift. He got tomorrow night covered but is still trying to get Thursday and Friday mornings covered. I told him to do the best he can, and if he can't cover them we'll figure it out.
Any VIP's in?
Comps& Void Detail:
R&M needs:
More issues with the aloha screen calibration. I've been working with Jeremiah throughout the day. Everything is working for now, but he's going to have them replaced with older models temporarily to see if it's a compatibility issue or a software issue.
86'd items/ need more:
LY Lunch Sales: 1801
Projected Sales : 1938 (-819)
TY Lunch Sales: 1119
+/- : -682, -38%
Lunch Covers: 65
Avg PPA: 17.22
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 4.38%
Weather: Chilly, Cloudy, and Rainy
Special events?:
Who worked:
Lindsey, Alex, Renee, Johnny Cl, Melisa H, Leigh SA, Emily FR
Flow of Business, Cuts and Ticket Times:
So slow today. Not surprising after a 3 day weekend and the crummy weather. We never filled up. Just a slow trickle of tables. Ticket times were good, and no comps.
Specials:
3 Staff members that stood out (why/how):
-Emily did an awesome job with the busy shift, but got a little mixed up today on the slow shift. Not major issues just mixing up tables a couple of times.
-Taylor called today, and I let him know he no longer has a job here. I explained why, and he was a little combative. He didn't deny what he did just explained why he deserved the job anyways.
-Brennan came in to talk to me. His grandmother is dying and was put into hospice today. He is planning on flying up there tomorrow night, and being back for his Saturday shift. He got tomorrow night covered but is still trying to get Thursday and Friday mornings covered. I told him to do the best he can, and if he can't cover them we'll figure it out.
Any VIP's in?
Comps& Void Detail:
R&M needs:
More issues with the aloha screen calibration. I've been working with Jeremiah throughout the day. Everything is working for now, but he's going to have them replaced with older models temporarily to see if it's a compatibility issue or a software issue.
86'd items/ need more:
Monday, January 16, 2017
Daily Recap 1/16 PM
Written By: Chelsea (HI I'm back!)
LY Dinner Sales: $5274
Projected Sales : $5562 (+$77)
TY Dinner Sales: $5639
+/- : 7%, $365 over LY
Dinner Covers: 223
Avg PPA: $25.29
Weather: cooling off and a bit drizzly
Special events?: MLK Day
Who worked: Ruthy, Mandy, Krystin, Cindy, Clair CL. Hiroe FR and Leigh SA, Kelly and John host.
Flow of Business, Cuts and Ticket Times: Line at the door upon opening, several big tops (5, 6, and 7) within the first 15 mins. Party room ended up being a 5 top, but then a 7 walked in and a 9 top was after that. Hit a wait around 5:30, wait times reached an hour by 7, Kelly had to focus most of her time on cocktailing after the wait, but started slowing down just after 8 and then was off the wait by 9. Cut John at 9 and then went 2 on at 9:25. Ticket times were a little long in the kitchen from the initial pop, hit about 20-25 minutes and then went back to normal after the first wave.
There was a reservation for 6 in the party room at 6. They arrived and the man that made the reservation said they had a reservation for 5, but when I mentioned that we only took reservations for the party room for parties of 6-12, one of the girls tapped the man and said it was for 6. We set up the party room for them, but by 6:15, they admitted that it was only 5. Leary was aware that this had been happening often with parties saying it was 6 when it was actually 5, so he let them know that we would be unable to accommodate them in the party room but they'd be next up for the next table that could seat 5, especially considering we had put the 6 and the 7 tops in the dining room because of their booking. He had turned down 3 parties that had called for that same time slot as well. They initially seemed okay with waiting, but then decided to go elsewhere. After they left, Leary cancelled the reservation on Resy and charged them the cancellation fee. Did let the people know that they would be charged the cancellation fee, they accepted but were not happy about it.
Clair had a few issues with the sushi bar tonight. Had a ticket lost, long ticket time, had to comp the kappa roll for a kid. Lee mentioned he remembered seeing the ticket but didn't remember what had happened to it. Rang up a Texas Surf n Turf no cilantro, but green sauce was put on it. Had it remade because it was a cilantro allergy, Leary followed up with Clair that if it's an allergy, to please specify. S12 came in for some specialty pieces, ordered 4 pieces of O-Toro, when Kim delivered he called them Hamachi and the table sent them back. Clair talked to the guest and realized the mistake, and Leary redelivered and apologized for the misunderstanding. With new sushi chefs, it might be a good idea to hand them the ticket with the item when delivering to avoid confusion with what they are handing over.
Specials:
3 Staff members that stood out (why/how):
Leigh did a good job as SA tonight, but the double seemed to wear on her.
Daniel was a little stressed in the expo position with the initial rush. Leary is going to follow up with him tomorrow.
Kelly struggled as the opening host tonight. Followed up to correct a few of her mistakes in hopes they are avoided in the future. I believe she has a new respect for the position.
Any VIP's in? Old John, Leslie.
Comps& Void Detail: 3 SIN (1 Yellow Jacket, 2 Kemuri/Tatsuya), 1 birthday comp, Open dollar Comp for Edamame app promo. Recovery for lost kappa maki ticket. Guest Changed Mind on sushi card.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5274
Projected Sales : $5562 (+$77)
TY Dinner Sales: $5639
+/- : 7%, $365 over LY
Dinner Covers: 223
Avg PPA: $25.29
Weather: cooling off and a bit drizzly
Special events?: MLK Day
Who worked: Ruthy, Mandy, Krystin, Cindy, Clair CL. Hiroe FR and Leigh SA, Kelly and John host.
Flow of Business, Cuts and Ticket Times: Line at the door upon opening, several big tops (5, 6, and 7) within the first 15 mins. Party room ended up being a 5 top, but then a 7 walked in and a 9 top was after that. Hit a wait around 5:30, wait times reached an hour by 7, Kelly had to focus most of her time on cocktailing after the wait, but started slowing down just after 8 and then was off the wait by 9. Cut John at 9 and then went 2 on at 9:25. Ticket times were a little long in the kitchen from the initial pop, hit about 20-25 minutes and then went back to normal after the first wave.
There was a reservation for 6 in the party room at 6. They arrived and the man that made the reservation said they had a reservation for 5, but when I mentioned that we only took reservations for the party room for parties of 6-12, one of the girls tapped the man and said it was for 6. We set up the party room for them, but by 6:15, they admitted that it was only 5. Leary was aware that this had been happening often with parties saying it was 6 when it was actually 5, so he let them know that we would be unable to accommodate them in the party room but they'd be next up for the next table that could seat 5, especially considering we had put the 6 and the 7 tops in the dining room because of their booking. He had turned down 3 parties that had called for that same time slot as well. They initially seemed okay with waiting, but then decided to go elsewhere. After they left, Leary cancelled the reservation on Resy and charged them the cancellation fee. Did let the people know that they would be charged the cancellation fee, they accepted but were not happy about it.
Clair had a few issues with the sushi bar tonight. Had a ticket lost, long ticket time, had to comp the kappa roll for a kid. Lee mentioned he remembered seeing the ticket but didn't remember what had happened to it. Rang up a Texas Surf n Turf no cilantro, but green sauce was put on it. Had it remade because it was a cilantro allergy, Leary followed up with Clair that if it's an allergy, to please specify. S12 came in for some specialty pieces, ordered 4 pieces of O-Toro, when Kim delivered he called them Hamachi and the table sent them back. Clair talked to the guest and realized the mistake, and Leary redelivered and apologized for the misunderstanding. With new sushi chefs, it might be a good idea to hand them the ticket with the item when delivering to avoid confusion with what they are handing over.
Specials:
3 Staff members that stood out (why/how):
Leigh did a good job as SA tonight, but the double seemed to wear on her.
Daniel was a little stressed in the expo position with the initial rush. Leary is going to follow up with him tomorrow.
Kelly struggled as the opening host tonight. Followed up to correct a few of her mistakes in hopes they are avoided in the future. I believe she has a new respect for the position.
Any VIP's in? Old John, Leslie.
Comps& Void Detail: 3 SIN (1 Yellow Jacket, 2 Kemuri/Tatsuya), 1 birthday comp, Open dollar Comp for Edamame app promo. Recovery for lost kappa maki ticket. Guest Changed Mind on sushi card.
R&M needs:
86'd items/ need more:
Monday AM Recap 1/16/17
Written By: Leary
LY Lunch Sales: 2520
Projected Sales : 2945 (-438)
TY Lunch Sales: 2507
+/- : -13, -1%
Lunch Covers: 138
Avg PPA: 18.17
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 2.67%
Weather: Cloudy
Special events?: MLK Day
Who worked:
Ruthy, John, Sayo, Johnny Cl, Melisa H, Emily FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow first couple of hours. Started filling up at 1230, and hit a 30 minute wait by 1pm. Sat the last table off the wait at 155. Closed 4 on. Ticket times were good. Despite the bulk of the business coming all in the last hour, everyone handled the pop well. No customer issues and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Had a talk with John concerning all the negative feedback he's been getting in the blog lately. I didn't want to wait for his eval. I outlined what needs improvement, and how to run his section better. I also talked about how it's felt like he was above the support shifts lately. He agreed with most of what talked about, and said he'd turn it around. I let him know I was going to lighten his hours a bit as well.
Any VIP's in?
Comps& Void Detail:
-Customer Kome Bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2520
Projected Sales : 2945 (-438)
TY Lunch Sales: 2507
+/- : -13, -1%
Lunch Covers: 138
Avg PPA: 18.17
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 2.67%
Weather: Cloudy
Special events?: MLK Day
Who worked:
Ruthy, John, Sayo, Johnny Cl, Melisa H, Emily FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow first couple of hours. Started filling up at 1230, and hit a 30 minute wait by 1pm. Sat the last table off the wait at 155. Closed 4 on. Ticket times were good. Despite the bulk of the business coming all in the last hour, everyone handled the pop well. No customer issues and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Had a talk with John concerning all the negative feedback he's been getting in the blog lately. I didn't want to wait for his eval. I outlined what needs improvement, and how to run his section better. I also talked about how it's felt like he was above the support shifts lately. He agreed with most of what talked about, and said he'd turn it around. I let him know I was going to lighten his hours a bit as well.
Any VIP's in?
Comps& Void Detail:
-Customer Kome Bucks
R&M needs:
86'd items/ need more:
Sunday, January 15, 2017
Sunday 1/15/17 PM
Written By: Dusten
LY Dinner Sales:5571
Projected Sales : 5616
TY Dinner Sales:4512
+/- :19% under LY and short of PS by $1104
Dinner Covers: 156
Avg PPA: 28.92
Weather: Rainy and 60's, incoming storm
Special events?: Football, MLK Weekend
Who worked: Liam, Grace, Cindy, Ruthy, Krystin CL, Hiroe training Emily FR, Liam and Tori H, Leigh SA
Flow of Business, Cuts and Ticket Times: Tonight was pretty slow, as the big game and the weather seemed to have some effect on business. We went on a small wait at about 7:15pm of only a table or two at a time. Things were already quieting down when the swim team arrived at 8:15. Still, to make room for such a large group things were a little hectic. We had all the tables but A7 ready to go. A7 had finished their desserts and were camping a bit when they were basically surrounded by the swim team. They left and we got everyone sat together. Ruthy and Cindy made a good team, with others, including Take-san helping.
Specials: both remaining Aji sashimi were sold.
3 Staff members that stood out (why/how): So... John did none of his closing side work for the host stand before leaving. Tori came in and cleaned the bathrooms, took out the trash, made a kids chopsticks (there was a single pair left) and whatever else was left undone. I think maybe John is coasting a bit because we did rely on him so much to fill in the gaps when we had high turnover with support staff.
-I like Emily as a food runner. She does a lot to help out on the floor in her downtime, prebussing. With other food runners, I have to point that sort of thing out. With her, she is already out bussing tables. She seems to have a great work attitude as well.
-Ruthy and Cindy did very well with the large party with minimal mistakes.
Any VIP's in? Japanese Swim Team. Mandrew and gym bros. Kelly joined them when she was cut. Sommelier for Perla's. Patrick's wife.
Comps& Void Detail: glass cabernet misring, katsuo tataki misring. owner comp 4 fat samurai and 4 surf and turf, employee day off for Mandrew and Kelly, FNF's a couple salmon nigiri for Patrick's wife Alexandria.
R&M needs: So last Sunday (1/8/17) I inadvertently put Toshi's PM tip out in Take's space on the spreadsheet. I fixed it on the spreadsheet, but he still needs that $. I also corrected the Beverage spreadsheet as best as I could, but not the template. It wasn't as easy to do for me to follow the formulas without seeing way off beer numbers being corrected as I worked.
86'd items/ need more:
LY Dinner Sales:5571
Projected Sales : 5616
TY Dinner Sales:4512
+/- :19% under LY and short of PS by $1104
Dinner Covers: 156
Avg PPA: 28.92
Weather: Rainy and 60's, incoming storm
Special events?: Football, MLK Weekend
Who worked: Liam, Grace, Cindy, Ruthy, Krystin CL, Hiroe training Emily FR, Liam and Tori H, Leigh SA
Flow of Business, Cuts and Ticket Times: Tonight was pretty slow, as the big game and the weather seemed to have some effect on business. We went on a small wait at about 7:15pm of only a table or two at a time. Things were already quieting down when the swim team arrived at 8:15. Still, to make room for such a large group things were a little hectic. We had all the tables but A7 ready to go. A7 had finished their desserts and were camping a bit when they were basically surrounded by the swim team. They left and we got everyone sat together. Ruthy and Cindy made a good team, with others, including Take-san helping.
Specials: both remaining Aji sashimi were sold.
3 Staff members that stood out (why/how): So... John did none of his closing side work for the host stand before leaving. Tori came in and cleaned the bathrooms, took out the trash, made a kids chopsticks (there was a single pair left) and whatever else was left undone. I think maybe John is coasting a bit because we did rely on him so much to fill in the gaps when we had high turnover with support staff.
-I like Emily as a food runner. She does a lot to help out on the floor in her downtime, prebussing. With other food runners, I have to point that sort of thing out. With her, she is already out bussing tables. She seems to have a great work attitude as well.
-Ruthy and Cindy did very well with the large party with minimal mistakes.
Any VIP's in? Japanese Swim Team. Mandrew and gym bros. Kelly joined them when she was cut. Sommelier for Perla's. Patrick's wife.
Comps& Void Detail: glass cabernet misring, katsuo tataki misring. owner comp 4 fat samurai and 4 surf and turf, employee day off for Mandrew and Kelly, FNF's a couple salmon nigiri for Patrick's wife Alexandria.
R&M needs: So last Sunday (1/8/17) I inadvertently put Toshi's PM tip out in Take's space on the spreadsheet. I fixed it on the spreadsheet, but he still needs that $. I also corrected the Beverage spreadsheet as best as I could, but not the template. It wasn't as easy to do for me to follow the formulas without seeing way off beer numbers being corrected as I worked.
86'd items/ need more:
Sunday AM 1.15.17
Written By: Elizabeth
LY Lunch Sales: $2866
Projected Sales : $3200
TY Lunch Sales: $2802
+/- : -2% LY and -$398 PS
Lunch Covers:172
Avg PPA: $16.29
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 2.31%
Weather: Overcast, Drizzly. high 60s
Special events?: MLK Weekend.
Who worked: Krystin, Ruthy, Renee, Mandy CL. John Host, Brennan S, Liam FR.
Flow of Business, Cuts and Ticket Times:
Lunch was solid and steady. Went on a short wait around 1pm. Had a fair amount of large parties walk in today. Had a "6" top make a reservation. However it was only 5 and a baby carrier. Then had a few 7 tops walk in, and several 5 tops. Everyone was on their toes and moving throughout the shift. No one seemed too overwhelmed, and they all asked for things as they needed them. Great work by all today. It slowed after 2:15. Cut Krystin at 2pm, and went 2 on at 2:30. Nothing much else happened after that.
Very lucky this happened to someone we know, but it shouldn't have happen to begin with: Gabe (sao's husband) pulled a sizable piece of plastic out of his mouth from a bite of his Ebi Fry. It was in the batter. I apologized and took care of the ebi fry. he was understanding, but this could have gone worse.
I understand that we need to make rice during service because of the 10-day Bento Commitment, but this is plain unsanitary on so many levels.
3 Staff members that stood out (why/how):
-I'm not sure what goes on in John's head. This morning someone called about a 6 top reservation at noon. He said he didn't know if we had any reservations and then just didn't even bother to put them on hold to get the ipad and look. He just told them he didn't know, and they said they would call back. I asked him why he didn't just get the ipad and look. He said he didn't know. This is also similar to last week when I laid into him a bit about taking a "call ahead" reservation. He makes up his own rules sometimes. It's baffling.
-Ruthy's attitude was better today. More tame.
- It was a solid crew of hardworking ladies this morning
Any VIP's in?
Kannika from RBG
Sao for her birthday
Comps& Void Detail:
Kome Bucks for Sao's BirthdayLunch
Kitchen Error for the Plastic Ebi
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2866
Projected Sales : $3200
TY Lunch Sales: $2802
+/- : -2% LY and -$398 PS
Lunch Covers:172
Avg PPA: $16.29
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 2.31%
Weather: Overcast, Drizzly. high 60s
Special events?: MLK Weekend.
Who worked: Krystin, Ruthy, Renee, Mandy CL. John Host, Brennan S, Liam FR.
Flow of Business, Cuts and Ticket Times:
Lunch was solid and steady. Went on a short wait around 1pm. Had a fair amount of large parties walk in today. Had a "6" top make a reservation. However it was only 5 and a baby carrier. Then had a few 7 tops walk in, and several 5 tops. Everyone was on their toes and moving throughout the shift. No one seemed too overwhelmed, and they all asked for things as they needed them. Great work by all today. It slowed after 2:15. Cut Krystin at 2pm, and went 2 on at 2:30. Nothing much else happened after that.
Very lucky this happened to someone we know, but it shouldn't have happen to begin with: Gabe (sao's husband) pulled a sizable piece of plastic out of his mouth from a bite of his Ebi Fry. It was in the batter. I apologized and took care of the ebi fry. he was understanding, but this could have gone worse.
Also, what's wrong with this picture?
I understand that we need to make rice during service because of the 10-day Bento Commitment, but this is plain unsanitary on so many levels.
3 Staff members that stood out (why/how):
-I'm not sure what goes on in John's head. This morning someone called about a 6 top reservation at noon. He said he didn't know if we had any reservations and then just didn't even bother to put them on hold to get the ipad and look. He just told them he didn't know, and they said they would call back. I asked him why he didn't just get the ipad and look. He said he didn't know. This is also similar to last week when I laid into him a bit about taking a "call ahead" reservation. He makes up his own rules sometimes. It's baffling.
-Ruthy's attitude was better today. More tame.
- It was a solid crew of hardworking ladies this morning
Any VIP's in?
Kannika from RBG
Sao for her birthday
Comps& Void Detail:
Kome Bucks for Sao's BirthdayLunch
Kitchen Error for the Plastic Ebi
R&M needs:
86'd items/ need more:
Saturday AM 1.14.17
Written By: Elizabeth
LY Lunch Sales: $2168
Projected Sales : $3024
TY Lunch Sales: $3498
+/- : +61% LY and +$474 PS
Lunch Covers:182
Avg PPA: $19.22 Saw a lot of alcohol going out today. Woohoo!
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 6.2%
Weather: Overcast and in the 40s. What a drastic change.
Special events?:
MLK Weekend
Who worked:
Sophia, John, Mandy, Johnny CL. Tori Host, Hiroe FR TR Emily, Brennan SA
Flow of Business, Cuts and Ticket Times:
Steady lunch today from start to finish. Filled up around 12:45 and went on short 15-20 minute wait throughout. Came off the wait around 2:15. I cut John at that time, and didn't go 2 on until 2:40. Smooth afternoon. Not many issues in particular.
Whoever is the last to plug in the ipad at the end of the night, needs to make sure it is CHARGING! I came in this morning and it was at 11%. It is CRUCIAL that it gets charged every night. This isn't the first time it's happened, but let's make it the last. Please and thank you.
3 Staff members that stood out (why/how):
-John struggled a lot today. I was his own personal Server Assistant. He had terrible table maintenence, and couldn't prioritize his needs. He just gets overwhelmed. I think going forward that he needs to be in a modified section. 3 tables only. Thats all I can see him handling right now. He also got frustrated and upset when I was helping him. Also a bad sign. I think we might have jumped the gun on him serving. He's just not organized or focused enough.
-Daniel's tempura was looking pretty shabby today. I asked for a temp lunch to be refired because the brussel sprouts were barely covered. I saw some others go out that looked sub par as well. Scott told me its because the temp dropped in the oil. We need to keep an eye on this. We can't just send stuff out because we need to. It all needs to look good.
Any VIP's in?
Pilot and his wife (though he might not be a pilot...) They were in Belize for the last 3 weeks. Must be nice. Living the good life.
Comps& Void Detail:
DNL for a Katsu Don- the guy said the rice tasted funny.
Recovery for an edamame. I cut John and forgot to delegate B1 to a server. They sat a little longer because of that.
Owner comp for Kayo
Kome Bucks from Pilot
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2168
Projected Sales : $3024
TY Lunch Sales: $3498
+/- : +61% LY and +$474 PS
Lunch Covers:182
Avg PPA: $19.22 Saw a lot of alcohol going out today. Woohoo!
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 6.2%
Weather: Overcast and in the 40s. What a drastic change.
Special events?:
MLK Weekend
Who worked:
Sophia, John, Mandy, Johnny CL. Tori Host, Hiroe FR TR Emily, Brennan SA
Flow of Business, Cuts and Ticket Times:
Steady lunch today from start to finish. Filled up around 12:45 and went on short 15-20 minute wait throughout. Came off the wait around 2:15. I cut John at that time, and didn't go 2 on until 2:40. Smooth afternoon. Not many issues in particular.
Whoever is the last to plug in the ipad at the end of the night, needs to make sure it is CHARGING! I came in this morning and it was at 11%. It is CRUCIAL that it gets charged every night. This isn't the first time it's happened, but let's make it the last. Please and thank you.
3 Staff members that stood out (why/how):
-John struggled a lot today. I was his own personal Server Assistant. He had terrible table maintenence, and couldn't prioritize his needs. He just gets overwhelmed. I think going forward that he needs to be in a modified section. 3 tables only. Thats all I can see him handling right now. He also got frustrated and upset when I was helping him. Also a bad sign. I think we might have jumped the gun on him serving. He's just not organized or focused enough.
-Daniel's tempura was looking pretty shabby today. I asked for a temp lunch to be refired because the brussel sprouts were barely covered. I saw some others go out that looked sub par as well. Scott told me its because the temp dropped in the oil. We need to keep an eye on this. We can't just send stuff out because we need to. It all needs to look good.
Any VIP's in?
Pilot and his wife (though he might not be a pilot...) They were in Belize for the last 3 weeks. Must be nice. Living the good life.
Comps& Void Detail:
DNL for a Katsu Don- the guy said the rice tasted funny.
Recovery for an edamame. I cut John and forgot to delegate B1 to a server. They sat a little longer because of that.
Owner comp for Kayo
Kome Bucks from Pilot
R&M needs:
86'd items/ need more:
Saturday PM Recap 1/14/17
Written By: Leary
LY Dinner Sales: 8081
Projected Sales : 8490 (-856)
TY Dinner Sales: 7634
+/- : -447, -6%
Dinner Covers: 261
Avg PPA: 29.95
$11,132 for the day, +$883 over last year
Weather: Chilly
Special events?:
Who worked:
Liam, Renee, Sayo, Krystin, Dusten Cl, Chelsea & Leigh H, John SA, Hiroe Tr Emily FR, Kelly cktl
Flow of Business, Cuts and Ticket Times:
Much smoother evening overall. Flow of business came at a much calmer pace. Had a lot of big tops tonight. Besides the booked up party room we had a 7-top, 4 6-tops, and 2 5-tops. Chelsea did a great job of running the board, and tables weren't really lingering tonight which was super helpful. I think the sushi bar got all the campers tonight. Had a steady 45-50 min wait for most of the pop. Died off around 10, and cut Chelsea & Kelly. 2 on at 1025.
Tickets times were good from the kitchen, and were decent for most of the night from the sushi bar. Had high ticket times on rolls in the beginning of the shift. Hector wasn't feeling good, and Kim is still learning the ingredients. Started hitting 40-45 ticket times at one point. Toshi and Spencer started helping out to catch us up. Mr Tran came in and started training Kim, and things got back on track. Had a small wave of 30 minute rolls at the end of the night as well, but ticket times were good for the bulk of the night.
Had one ticket go missing for B6 when rolls were taking the awhile. It took 50 minutes for 2 rolls to the table. It was a mom and a small child that were getting pretty hangry. I comped them, ran them out, and apologized. The mom seemed understanding, but was just ready to eat and leave. No other guest issues.
A lot of happy first timers, and people bringing their parents out. Received a lot of nice compliments from guests when I was filling waters, and running food. It was overall a pleasant crowd in here tonight, and a calmer vibe.
Notes for tomorrow:
1st dont slam the safe door. It will shut down the computer, or freeze it. Be gentle when closing the door. I'm going to try and rearrange things on Monday.
2nd I created a "Party Server" ( 999 ) clock in for Ruthy and Cindy to share tomorrow night. Have them ring in the party on this number, and print the check out. Split the amounts in the check out sheet between them. (1/2 of cash owed, credit card tips, and sales for each). Enter all 3 checkouts normally in the Aloha. Please call me if you have any questions.
Specials:
Whole Aji-3
Pike Mackerel-6
3 Staff members that stood out (why/how):
-Leigh was super helpful tonight. Chelsea took control of the host stand, and was more assertive giving her direction. Under those circumstances she did great. On her own she just gets lost.
-Renee is strong on the floor. It's a noticeable difference having her on a Saturday night compared to some of our more complacent veterans.
Any VIP's in?
Comps& Void Detail:
-Recovery for 2 rolls. The ticket was lost and it took about 50 minutes to hit the table.
-Bday Comp
R&M needs:
Dumpster wasn't emptied last night. I texted Jenna when I realized, but no response. The dumpster is currently overfilled. Also, the back-up trash cans are gone. Anyone have any idea where they went? I'll call her again in the morning.
86'd items/ need more:
LY Dinner Sales: 8081
Projected Sales : 8490 (-856)
TY Dinner Sales: 7634
+/- : -447, -6%
Dinner Covers: 261
Avg PPA: 29.95
$11,132 for the day, +$883 over last year
Weather: Chilly
Special events?:
Who worked:
Liam, Renee, Sayo, Krystin, Dusten Cl, Chelsea & Leigh H, John SA, Hiroe Tr Emily FR, Kelly cktl
Flow of Business, Cuts and Ticket Times:
Much smoother evening overall. Flow of business came at a much calmer pace. Had a lot of big tops tonight. Besides the booked up party room we had a 7-top, 4 6-tops, and 2 5-tops. Chelsea did a great job of running the board, and tables weren't really lingering tonight which was super helpful. I think the sushi bar got all the campers tonight. Had a steady 45-50 min wait for most of the pop. Died off around 10, and cut Chelsea & Kelly. 2 on at 1025.
Tickets times were good from the kitchen, and were decent for most of the night from the sushi bar. Had high ticket times on rolls in the beginning of the shift. Hector wasn't feeling good, and Kim is still learning the ingredients. Started hitting 40-45 ticket times at one point. Toshi and Spencer started helping out to catch us up. Mr Tran came in and started training Kim, and things got back on track. Had a small wave of 30 minute rolls at the end of the night as well, but ticket times were good for the bulk of the night.
Had one ticket go missing for B6 when rolls were taking the awhile. It took 50 minutes for 2 rolls to the table. It was a mom and a small child that were getting pretty hangry. I comped them, ran them out, and apologized. The mom seemed understanding, but was just ready to eat and leave. No other guest issues.
A lot of happy first timers, and people bringing their parents out. Received a lot of nice compliments from guests when I was filling waters, and running food. It was overall a pleasant crowd in here tonight, and a calmer vibe.
Notes for tomorrow:
1st dont slam the safe door. It will shut down the computer, or freeze it. Be gentle when closing the door. I'm going to try and rearrange things on Monday.
2nd I created a "Party Server" ( 999 ) clock in for Ruthy and Cindy to share tomorrow night. Have them ring in the party on this number, and print the check out. Split the amounts in the check out sheet between them. (1/2 of cash owed, credit card tips, and sales for each). Enter all 3 checkouts normally in the Aloha. Please call me if you have any questions.
Specials:
Whole Aji-3
Pike Mackerel-6
3 Staff members that stood out (why/how):
-Leigh was super helpful tonight. Chelsea took control of the host stand, and was more assertive giving her direction. Under those circumstances she did great. On her own she just gets lost.
-Renee is strong on the floor. It's a noticeable difference having her on a Saturday night compared to some of our more complacent veterans.
Any VIP's in?
Comps& Void Detail:
-Recovery for 2 rolls. The ticket was lost and it took about 50 minutes to hit the table.
-Bday Comp
R&M needs:
Dumpster wasn't emptied last night. I texted Jenna when I realized, but no response. The dumpster is currently overfilled. Also, the back-up trash cans are gone. Anyone have any idea where they went? I'll call her again in the morning.
86'd items/ need more:
Saturday, January 14, 2017
Friday PM Recap 1/13/17
Written By: Leary
LY Dinner Sales: 7006
Projected Sales : 7050 (+580.50)
TY Dinner Sales: 7631
+/- : +625, +9%
Dinner Covers: 248
Avg PPA: 30.77
Weather: Cool evening
Special events?: Friday 13th
Who worked:
Lindsey, Ruthy, Johnny, Krystin, Dusten Cl, John SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Pretty hectic first few hours. It's a full moon and Friday 13th so of course it was. The initial start to the shift was pretty mellow. Around 6pm Fumi came to let me know that there was something wrong with the dish machine. A bolt that holds the top arm had snapped off the top of the machine, and high pressure water was shooting out of it. Called Auto-Chlor to come out, and luckily someone was in the area so they were here by 645. Unfortunately it took a little over an hour to fix it. He said he has never seen that happen before, and wasn't sure how that was possible. Also the guy was in no kind of hurry. Dishes were piling high, and Beorn was doing his best to hand wash things and not be in the repairman's way. When he was done Fumi, Beorn, and I knocked out all the dishes as fast as possible. At this point we were out of pints, wine glasses, and several kinds of plates. When that was squared away the Kitchen was getting swamped with tickets. Beorn helped Steve catch up, and I helped Liam expo. We had some 25-30 minute tickets, but considering the volume of business, being 1 fully- trained-cook short, and lack of available dishes, ticket times were pretty decent during that pop. Servers did a good job helping to run food. After that things settled down to some sense of normalcy. It was nice having Tori at the host stand, and Kelly helping out the servers while I was stuck in the back. Sushi bar did a solid job being one short as well. They got their biggest pop towards the end of the night, but everyone powered through and times were ok. Didn't come off the wait until a little after 10. Cut Tori & Kelly at 945, and 2 on at 1030.
Thankfully not a lot of comps tonight. Had 1 recovery because Ruthy forgot to ring a Tuna Poke when the sushi bar was getting slammed. The table was nice when she fessed up her mistake, but it was the last thing that hit the table and they had been done with their other items for about 20 minutes so I took care of it. No other guest issues.
Specials:
Sannma- 4
3 Staff members that stood out (why/how):
-Beorn was definitely the VIP of the night. Between working around an incredibly frustrating situation in the dish pit, and then jumping right into a busy line without even taking a breath. I really don't think we would have got through tonight without him. I bought him a couple of beers for all the hard work.
-Ruthy has seem to lose a lot of focus lately. I was planning on waiting until the eval to go over things, but I don't think it can wait. I'm going to speak with her before the shift.
-Kelly was super helpful on her down time.
Any VIP's in?
Jason & Susan
Comps& Void Detail:
-Bday comp
-Recovery comp for Tuna Poke
R&M needs:
86'd items/ need more:
LY Dinner Sales: 7006
Projected Sales : 7050 (+580.50)
TY Dinner Sales: 7631
+/- : +625, +9%
Dinner Covers: 248
Avg PPA: 30.77
Weather: Cool evening
Special events?: Friday 13th
Who worked:
Lindsey, Ruthy, Johnny, Krystin, Dusten Cl, John SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Pretty hectic first few hours. It's a full moon and Friday 13th so of course it was. The initial start to the shift was pretty mellow. Around 6pm Fumi came to let me know that there was something wrong with the dish machine. A bolt that holds the top arm had snapped off the top of the machine, and high pressure water was shooting out of it. Called Auto-Chlor to come out, and luckily someone was in the area so they were here by 645. Unfortunately it took a little over an hour to fix it. He said he has never seen that happen before, and wasn't sure how that was possible. Also the guy was in no kind of hurry. Dishes were piling high, and Beorn was doing his best to hand wash things and not be in the repairman's way. When he was done Fumi, Beorn, and I knocked out all the dishes as fast as possible. At this point we were out of pints, wine glasses, and several kinds of plates. When that was squared away the Kitchen was getting swamped with tickets. Beorn helped Steve catch up, and I helped Liam expo. We had some 25-30 minute tickets, but considering the volume of business, being 1 fully- trained-cook short, and lack of available dishes, ticket times were pretty decent during that pop. Servers did a good job helping to run food. After that things settled down to some sense of normalcy. It was nice having Tori at the host stand, and Kelly helping out the servers while I was stuck in the back. Sushi bar did a solid job being one short as well. They got their biggest pop towards the end of the night, but everyone powered through and times were ok. Didn't come off the wait until a little after 10. Cut Tori & Kelly at 945, and 2 on at 1030.
Thankfully not a lot of comps tonight. Had 1 recovery because Ruthy forgot to ring a Tuna Poke when the sushi bar was getting slammed. The table was nice when she fessed up her mistake, but it was the last thing that hit the table and they had been done with their other items for about 20 minutes so I took care of it. No other guest issues.
Specials:
Sannma- 4
3 Staff members that stood out (why/how):
-Beorn was definitely the VIP of the night. Between working around an incredibly frustrating situation in the dish pit, and then jumping right into a busy line without even taking a breath. I really don't think we would have got through tonight without him. I bought him a couple of beers for all the hard work.
-Ruthy has seem to lose a lot of focus lately. I was planning on waiting until the eval to go over things, but I don't think it can wait. I'm going to speak with her before the shift.
-Kelly was super helpful on her down time.
Any VIP's in?
Jason & Susan
Comps& Void Detail:
-Bday comp
-Recovery comp for Tuna Poke
R&M needs:
86'd items/ need more:
Friday, January 13, 2017
Friday AM 1.13.17
Written By:
LY Lunch Sales: $2024
Projected Sales : $2664
TY Lunch Sales: $2618
+/- : +29% LY and -$46PS
Lunch Covers: 139
Avg PPA: $18.83
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 6.20%
Weather: Overcast and in the high 70s. So warm.
Special events?:
Going into ANOTHER 3 Day weekend. MLK Day Monday.
Who worked: Liam, Sayo, Renee, Clair CL. Tori Host, Brennan SA, John FR
Flow of Business, Cuts and Ticket Times:
Slow start, but considering what happened yesterday, I knew it wasn't going to be slow for long. By noon we had a 15-20 minute wait, but sushi bar was getting hit hard, so sushi time was about 25 minutes on average, which pushed our quote times up to 20-30 minutes. Only a few minor hiccups. B1's Bento came out in a timely manner, but the sushi lunch took about 15 minutes more. They were getting antsy, so I comp'd the lunch. Liam also rang in a sunshine roll for them and wanted to take care of it, since the order took a long time (and the sunshine roll came out in about 7 minutes), so we took care of that too.
Later on, another B1 ordered Japanese Uni. Liam rang in regular uni. So I comp'd the 2 regular uni to server error, and told them guy that he can at least have a side by side comparison now. He said that he drove by here the other day, and thought "wow a sushi restaurant on Airport Blvd, looks a little out of place" (his words...odd, right?) But then he came in and sat at the sushi bar, solo, and tried a few things and was blown away that he had to bring his parents back. Super sweet guy.
Ran into the same problem this afternoon as I did last night: Rice being made on the ice chest. Clair needed to make a parfait and the rice container was just sitting. This also brings up another point, that it sits next to dirty glasses and dishes being brought in. I moved it on top of the dirty glass rack, and went into to get the ice cream. As I was scooping the ice cream I could see how hair could also get into the sushi rice, because my hair was almost hanging over it as I scooped ice cream. Just something for us to be aware of. If we are going to leave someone out in the open, we should really be covering it.
3 Staff members that stood out (why/how):
-Liam was a pre-bussing super star! All of his tables today were perfectly prebussed, with only glasses left on them
-Brennan has really grown into his role. I look forward to seeing his progress.
Any VIP's in?
Tomas- owner of Fonda San Miguel
Comps& Void Detail:
Kitchen Error for the Sushi Lunch and Sunshine Roll. (I think we need a "long ticket time" button)
ANA Discount
2 Uni Server Error
R&M needs:
From now on the dishwasher needs to dry the dishes when they come out wet. This is a health inspection point that we could lose. Kayo has reached out to AutoChlor to see if the heater in the dish machine could aid in that.
86'd items/ need more:
LY Lunch Sales: $2024
Projected Sales : $2664
TY Lunch Sales: $2618
+/- : +29% LY and -$46PS
Lunch Covers: 139
Avg PPA: $18.83
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 6.20%
Weather: Overcast and in the high 70s. So warm.
Special events?:
Going into ANOTHER 3 Day weekend. MLK Day Monday.
Who worked: Liam, Sayo, Renee, Clair CL. Tori Host, Brennan SA, John FR
Flow of Business, Cuts and Ticket Times:
Slow start, but considering what happened yesterday, I knew it wasn't going to be slow for long. By noon we had a 15-20 minute wait, but sushi bar was getting hit hard, so sushi time was about 25 minutes on average, which pushed our quote times up to 20-30 minutes. Only a few minor hiccups. B1's Bento came out in a timely manner, but the sushi lunch took about 15 minutes more. They were getting antsy, so I comp'd the lunch. Liam also rang in a sunshine roll for them and wanted to take care of it, since the order took a long time (and the sunshine roll came out in about 7 minutes), so we took care of that too.
Later on, another B1 ordered Japanese Uni. Liam rang in regular uni. So I comp'd the 2 regular uni to server error, and told them guy that he can at least have a side by side comparison now. He said that he drove by here the other day, and thought "wow a sushi restaurant on Airport Blvd, looks a little out of place" (his words...odd, right?) But then he came in and sat at the sushi bar, solo, and tried a few things and was blown away that he had to bring his parents back. Super sweet guy.
Ran into the same problem this afternoon as I did last night: Rice being made on the ice chest. Clair needed to make a parfait and the rice container was just sitting. This also brings up another point, that it sits next to dirty glasses and dishes being brought in. I moved it on top of the dirty glass rack, and went into to get the ice cream. As I was scooping the ice cream I could see how hair could also get into the sushi rice, because my hair was almost hanging over it as I scooped ice cream. Just something for us to be aware of. If we are going to leave someone out in the open, we should really be covering it.
3 Staff members that stood out (why/how):
-Liam was a pre-bussing super star! All of his tables today were perfectly prebussed, with only glasses left on them
-Brennan has really grown into his role. I look forward to seeing his progress.
Any VIP's in?
Tomas- owner of Fonda San Miguel
Comps& Void Detail:
Kitchen Error for the Sushi Lunch and Sunshine Roll. (I think we need a "long ticket time" button)
ANA Discount
2 Uni Server Error
R&M needs:
From now on the dishwasher needs to dry the dishes when they come out wet. This is a health inspection point that we could lose. Kayo has reached out to AutoChlor to see if the heater in the dish machine could aid in that.
86'd items/ need more:
Thursday, January 12, 2017
Thursday PM 1.12.17
Written By: Elizabeth
LY Dinner Sales: $4898
Projected Sales : $5656
TY Dinner Sales: $5584
+/- : +14% LY and -$72 PS. So close!
Dinner Covers: 192
Avg PPA: $29.08
Weather: Windy and in the high 70s again. Somewhat humid.
Special events?: gearing up for ANOTHER 3 day weekend. Those government job people be lucky!
Who worked: Liam, Lindsey, Krystin, Sayo, Dusten CL. Tori & Leigh Host, John SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
Happy hour started with a decent pop. We went on a wait by 6:30. Another 9 top walk in (is that our magic number?) and some other 5s as well. The 6pm reso was late by 30 minutes. I vaguely remember the guy on the phone telling me that he and his wife were going to show up around 6 but the rest of the party wouldn't be there until 6:30. Which was true. by 6:30 only 5 were here, so I sat them, only because we had another party after them and I wanted to give them enough time. Even though they didn't leave until 8:05 anyway. But that's beside the point. They were nice and enjoyed their time. The 8pm reso was for Spencer and his family. But when he showed up at 8pm he said it was only 5 of them now. Since we already had a 9 top on the wait list, I said Sorry Charlie, and put Spencer at A8, and put the 9 top walk in in the party room. He was lucky, however, because A8 was already up, so he didn't have to wait long.
The flow of the evening was weird- as staff- we kept running into one another. But that was really the only other thing to note. It was smooth sailing otherwise. . The wait list lasted until almost 9pm. At that point I cut Lindsey and Liam. Then Krystin at 9:15 and then went to just Dusten at 9:35
About Gratuity and the spreadsheet: I think maybe I misunderstood but I thought we had to add the Auto Grat into the credit card tips- but with doing Krystin's checkout tonight I noticed that her auto grats were already in her CC tips. So I didn't have to add them in.
Specials:
Whole Aji (86'd by 7pm) 1
Chefs Nigiri 17
Salmon Katsu 3 (plus one for employee)
3 Staff members that stood out (why/how):
-Lindsey kept her head up despite a big bad tip
-Leigh should only be scheduled with stronger hosts. She was with Tori tonight, which was great. Her verbiage with guests makes me uncertain of her as a host
-During the peak of service, Lee was left the sushi rice in the rice cooker, then in the container on top of the ice chest. Both Krystin and Dusten has to move it to make Parfaits. I asked why this happened and he took responsibility for not getting the rice done in time. When he was getting a blue bin down to put the rice in, he tipped it too far, and it fell and hit Kelly in the head. She was okay, just a little sore. But I'm not sure why Lee was having a hard time tonight. Hopefully it's just a bad night.
Any VIP's in?
Spencer and his family
Comps& Void Detail:
Emp day off for Spencer
Also took care of their Miso Soups
Bday Desserts
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4898
Projected Sales : $5656
TY Dinner Sales: $5584
+/- : +14% LY and -$72 PS. So close!
Dinner Covers: 192
Avg PPA: $29.08
Weather: Windy and in the high 70s again. Somewhat humid.
Special events?: gearing up for ANOTHER 3 day weekend. Those government job people be lucky!
Who worked: Liam, Lindsey, Krystin, Sayo, Dusten CL. Tori & Leigh Host, John SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
Happy hour started with a decent pop. We went on a wait by 6:30. Another 9 top walk in (is that our magic number?) and some other 5s as well. The 6pm reso was late by 30 minutes. I vaguely remember the guy on the phone telling me that he and his wife were going to show up around 6 but the rest of the party wouldn't be there until 6:30. Which was true. by 6:30 only 5 were here, so I sat them, only because we had another party after them and I wanted to give them enough time. Even though they didn't leave until 8:05 anyway. But that's beside the point. They were nice and enjoyed their time. The 8pm reso was for Spencer and his family. But when he showed up at 8pm he said it was only 5 of them now. Since we already had a 9 top on the wait list, I said Sorry Charlie, and put Spencer at A8, and put the 9 top walk in in the party room. He was lucky, however, because A8 was already up, so he didn't have to wait long.
The flow of the evening was weird- as staff- we kept running into one another. But that was really the only other thing to note. It was smooth sailing otherwise. . The wait list lasted until almost 9pm. At that point I cut Lindsey and Liam. Then Krystin at 9:15 and then went to just Dusten at 9:35
About Gratuity and the spreadsheet: I think maybe I misunderstood but I thought we had to add the Auto Grat into the credit card tips- but with doing Krystin's checkout tonight I noticed that her auto grats were already in her CC tips. So I didn't have to add them in.
Specials:
Whole Aji (86'd by 7pm) 1
Chefs Nigiri 17
Salmon Katsu 3 (plus one for employee)
3 Staff members that stood out (why/how):
-Lindsey kept her head up despite a big bad tip
-Leigh should only be scheduled with stronger hosts. She was with Tori tonight, which was great. Her verbiage with guests makes me uncertain of her as a host
-During the peak of service, Lee was left the sushi rice in the rice cooker, then in the container on top of the ice chest. Both Krystin and Dusten has to move it to make Parfaits. I asked why this happened and he took responsibility for not getting the rice done in time. When he was getting a blue bin down to put the rice in, he tipped it too far, and it fell and hit Kelly in the head. She was okay, just a little sore. But I'm not sure why Lee was having a hard time tonight. Hopefully it's just a bad night.
Any VIP's in?
Spencer and his family
Comps& Void Detail:
Emp day off for Spencer
Also took care of their Miso Soups
Bday Desserts
R&M needs:
86'd items/ need more:
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