Written By: Leary
LY Dinner Sales: 4206
Projected Sales : 5252.50 (+486.50)
TY Dinner Sales: 5739
+/- : +1533, +36%
Dinner Covers: 214
Avg PPA: 26.82
Weather: Nice Spring evening
Special events?:
Who worked:
Krystin, Liam, Ruthy, Lindsey, Dusten Cl, John & Tori H, Leigh SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
It was a good start for happy hour. We'll filled up pretty quickly and had a small wait a little after 6. Had a bit of a lull where we came off the wait for a moment, but then back to a normal Thursday. Had several big tops come in. Seems to be the trend this week. 2 6-tops, an 8-top, and a 7-top. Hit around an hour wait at our peak. Stayed busy until after 9. Came off the wait around 925. I cut Tori at 9, and went 2 on at 930. 1 on at 940.
Ticket times were mostly good. Just had one 50 minute ticket on 3 rolls. The ticket was lost, and it took awhile for Liam to bring it to my attention. It was a couple and a baby. It was pretty much all they ordered, and the baby was getting fussy which made the parents get pretty fussy with Liam. I ran out the remakes, and apologized. I let them know it wasn't Liam's mistake, and told them we'd be taking care of the rolls. I checked back after they had a few bites, and they seemed happy.
Had a gentleman order 2 pieces of O-Toro. They were the last 2 pieces we had, and he sent them back. Both pieces had hard tendon in them. The guy was nice about it. I tried to offer something else instead, but he refused.
Had a customer at S8 order the sushi spec for him and his daughter, and when Lee tried to hand it to him he handed it back and asked him to cut the pieces in half. Take let me know, so I brought the pieces over and politely explained that we don't split nigiri pieces. He asked for a knife, and I let him know that we only have butter knives for guests. He was visibly pretty annoyed. I offered to bring him something else since we were unable to split the nigiri, and he said no just give it to me. He was visibly grumpy the rest of his stay. I brought him some complimentary soft serve for him and his little girl and the end, but he still made sure to take his frustration out on Dusten's tip.
Specials:
Whole Aji- 2
Nigiri Set- 16
3 Staff members that stood out (why/how):
-Kelly was super helpful and productive the whole shift.
-Pat was struggling cocktailing tonight. He was pretty slow on the computer, and made several mistakes closing folks out. I tried to explain some ways to help him stay organized, but I'm not sure if he absorbed it. He's never served before so I think he'll improve over time.
Any VIP's in?
Comps& Void Detail: Controllable Comps will be high tomorrow
-Recovery for 2 O-Toro pieces
-Recovery for long time on rolls
-Guest Changed Mind for too Hokki Nigiris, Sean from Parkside marked the wrong items on the sushi card
-3 Bday comps
-Emp Day Off for Ryan from Sa-Ten
-Owner comp for desserts from Take to Table 20
R&M needs:
86'd items/ need more:
Cutting nigiri in half is against a sushi Manet and probably the most sushi men hate thing. Maybe like Italian chef is asked to chop his pasta. So, I like to let customer to do it by themselves. I will buy better knife like a steak knife next restaurant depot shopping.
ReplyDelete(Kome tamago is made to be cut in half)
Lee needs to have priorities when someone asking rush item. There was 3 rolls for rush and he should send it anything first roll he made. One roll takes 4 min to make and 3 rolls take 12 min. Also I misheard that it had been 20min. So I thought 20 min is not too bad and didn't make Lee push hard.
I didn't know by now o-toro had strong tendons what customer ate. The end of night 4 sushi men ate otoro pieces for tasting and everyone likes it. It was like butter. I don't know why they had tendon, but I apologize it happened. I will be more careful next time.