Written By: Dusten
LY Dinner Sales: not entered
TY Dinner Sales: 9387
+/- :
Dinner Covers: 236
Avg PPA: 39.78
Weather: Cold front. High 20's with snow flurries.
Special events?: NYE
Who worked: Kelly D, Zayn, Cindy, John, Derek CL1, Mandy CL2, Hiroe FR, Beorn SA, Veronica and Chelsea Hosting and Annie Cktl
Flow of Business, Cuts and Ticket Times: Busy Sunday night. We thought perhaps the weather might keep things mellow. Not so. Big line at opening. We went on a wait nearly immediately and stayed that way until 9pm. Quote times for tables were well over an hour at the height of things. Phone ringing off the hook. Food looked good. Nigiri tickets took a long time as it seemed people were coming out to treat themselves tonight. I cut Annie, John, Zayn, and Kelly as soon as we were off wait. Chelsea took over the host stand so Veronica could go too.
Specials:
3 Staff members that stood out (why/how): John, Kelly and Zayn were all doubles and I probably saw them helping others outside of their section the most. They all had great attitudes and hung tough until the end.
I did notice that both John and Mandy were ringing well over 4 different types of nigiri on a single ticket. I don't think that rule has changed, has it? Might be something worth adding to pre-shift notes.
Every. Single. Time. I work with Derek his bestest friend in the whole wide world is here and he asks me for a FNF discount. Just like the last time, their tab was over $200. I took off two hama-toro nigiri pieces, to which he seemed annoyed. I told him that most of the veteran servers, when they want to send something out to a table, do so on their own tab and have done so for years. He said that is not the information he is getting from other management. Either way, it happens invariably when I am manager. Chelsea has told me the same story when she is managing. He asks, every single time. Either he is the most well known and well liked server among the Austin community since we opened, or he is abusing the privilege... or I'm just imaging things.
Just a thought, but it might be a good idea to give any tickets for go-go sauce, eel sauce etc. to the Yon-ban station. There has been a bit of waste when those tickets take a while and the server or a manager grab the sauce the second time the table asks.
Any VIP's in? Derek's friends,
Zayn's girlfriend,
Annie's boyfriend,
Chelsea's friends from Homeaway,
Last Stand Brewery folk.
Comps& Void Detail: FNF for: Derek, Chelsea, Kayo,
FNF 2 maguro nigiri for owners of Last Stand Brewery
Employee day off for Sa-ten
Owner comp 2 duck breast pieces for Take,
Bday Taiyaki,
There was a $43 tip on the Thai Fresh catering order, cobined with the other $20 tip from the others, I split $63 among the 5 AM sushi bar crew. I added $12 each. I put Leo and Joh's on the AM checkout and Peter, Gereal and Kazy on their PM tip outs.
R&M needs:
86'd items/ need more: 2017
Sunday, December 31, 2017
Sun AM Recap 12/31
Written By: Devin Steuerwald
LY Lunch Sales: no number
TY Lunch Sales: 4205.00
+/- :
Lunch Covers: 215
Avg PPA: 19.56
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 5.48%
Weather: cloudy the high will be 36 low of 25
Special events?: New Years Eve
Who worked: Johnny Cl1, Clair Cl2, Kelly S, Kelly D, John H, Zayn, Annie H1, Alyss H2, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:Slower than expected, We had a lot of large family parties but nothing that ever put us on a wait longer than the time it would take us to build large party tables. Kitchen tickets were all fast. Sushi bar was working on multiple catering orders and that made some sushi lunches and rolls have long ticket times.I also had to comp two rolls because of a lost ticket. Cut down to three on at 2:30 to give all the doubles a break, also cut H1.
Specials: n/a
3 Staff members that stood out (why/how):
we only had 1 SA because of Chaz being sick. Beorn rocked it out and did a great job as always!
FOH staff were all pre bussing machines, picking up all the missing SA slack!
Any VIP's in?
Kumiko
David Lammers
Will's Dad (Kenta's friends Dad)
Comps& Void Detail:
F&F- will's Dad (kenta's friend's Dad)
F&F- david Lammers
F&F- Kumiko
ANA-X1
Sushi Bar error- lost ticket comped two rolls for the wait
Kome Bucks- from a Fundraiser Donation $20
R&M needs:
AT&T came by to run tests on our phone line and router. They said that we had named the network twice, so he changed it all to "teachers lounge". Apparently there was an update sent out by AT&T that didn't go through because of this and that is why we started to have problems. Also the power cord and the ethernet cord were touching and that was causing electrical interference. He fixed that as well ran test on both the phone and the internet and everything is back up and running perfectly.
86'd items/ need more:
need tooth picks
LY Lunch Sales: no number
TY Lunch Sales: 4205.00
+/- :
Lunch Covers: 215
Avg PPA: 19.56
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 5.48%
Weather: cloudy the high will be 36 low of 25
Special events?: New Years Eve
Who worked: Johnny Cl1, Clair Cl2, Kelly S, Kelly D, John H, Zayn, Annie H1, Alyss H2, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:Slower than expected, We had a lot of large family parties but nothing that ever put us on a wait longer than the time it would take us to build large party tables. Kitchen tickets were all fast. Sushi bar was working on multiple catering orders and that made some sushi lunches and rolls have long ticket times.I also had to comp two rolls because of a lost ticket. Cut down to three on at 2:30 to give all the doubles a break, also cut H1.
Specials: n/a
3 Staff members that stood out (why/how):
we only had 1 SA because of Chaz being sick. Beorn rocked it out and did a great job as always!
FOH staff were all pre bussing machines, picking up all the missing SA slack!
Any VIP's in?
Kumiko
David Lammers
Will's Dad (Kenta's friends Dad)
Comps& Void Detail:
F&F- will's Dad (kenta's friend's Dad)
F&F- david Lammers
F&F- Kumiko
ANA-X1
Sushi Bar error- lost ticket comped two rolls for the wait
Kome Bucks- from a Fundraiser Donation $20
R&M needs:
AT&T came by to run tests on our phone line and router. They said that we had named the network twice, so he changed it all to "teachers lounge". Apparently there was an update sent out by AT&T that didn't go through because of this and that is why we started to have problems. Also the power cord and the ethernet cord were touching and that was causing electrical interference. He fixed that as well ran test on both the phone and the internet and everything is back up and running perfectly.
86'd items/ need more:
need tooth picks
Saturday PM Recap 12/30/17
Written By: Chelsea
LY Dinner Sales: $6688
TY Dinner Sales: $11215 (helllloooo, record! Actually I think it was also an all day record of $15,900)
+/- : 68% or $4527 over LY
Dinner Covers: 310
Avg PPA: $36.18
Weather: cold
Special events?: week between Christmas and New Year's
Who worked: Clair, Lindsey, Krystin, Zayn, Derek and Dusten CL, Alyssa Cktl, Naoto and Jason Bar, Hiroe FR, Beorn SA, Melody and Veronica Host.
Flow of Business, Cuts and Ticket Times: Had a trickle at the door upon opening, one was a 9 top so it looked crazier than it ended up being at the beginning. We were almost full by 5:30, and by 6 pm the wait was already an hour. It stayed at just over an hour for most of the night, and finally started winding down around 9:30-45 when the 20 top in the party room cleared out and we were able to seat almost all of the party room again and clear out most of the folks on the wait. Went off the wait just after 10 and cut Alyssa and Melody, and then went 2 on at 10:15. Ticket times were great.
Specials: none
3 Staff members that stood out (why/how):
- The host stand was more on point with quote times than I've seen thus far. With the exception of one six top that went over their quote time because of a mistake where the hosts sat the wrong table and messed up the planned 6 they were going to use. Those customers were incredibly understanding and totally fine, but we still sent a couple apps their way. Every other quote was great and they're definitely getting a better hang of the timing on these busy nights. Very proud of them tonight.
- Beorn held up great despite having a helper/trainee that ended up not making it through the whole shift.
- Lindsey started to slow down toward the end of her shift because of her knee but she powered through.
- Zayn held up well despite his fourth double this week.
Any VIP's in? Ruthy with her "parents", Yellow Jacket Alison, Gabe, Victor.
Comps& Void Detail: Recovery Edamame and Karaage for the 6 top that went over their quote time, Spill Martini, the customer ordered it after putting her name on the wait but then took her name off the wait shortly afterward and Alyssa didn't know so it got made but then no one was there to receive it. DNL Spicy Tonkotsu Ramen, the customer said they heard we had great pho and then Naoto told her that we don't have pho but ramen, and she ordered it but then didn't like it and got some rolls instead. FNF for Ruthy. Water Break Kome Bucks, Holiday Kome Bucks, server misring Matcha Maker, she meant Tamed Godzilla.
R&M needs:
86'd items/ need more: King Salmon, tempura for employees until Tuesday.
LY Dinner Sales: $6688
TY Dinner Sales: $11215 (helllloooo, record! Actually I think it was also an all day record of $15,900)
+/- : 68% or $4527 over LY
Dinner Covers: 310
Avg PPA: $36.18
Weather: cold
Special events?: week between Christmas and New Year's
Who worked: Clair, Lindsey, Krystin, Zayn, Derek and Dusten CL, Alyssa Cktl, Naoto and Jason Bar, Hiroe FR, Beorn SA, Melody and Veronica Host.
Flow of Business, Cuts and Ticket Times: Had a trickle at the door upon opening, one was a 9 top so it looked crazier than it ended up being at the beginning. We were almost full by 5:30, and by 6 pm the wait was already an hour. It stayed at just over an hour for most of the night, and finally started winding down around 9:30-45 when the 20 top in the party room cleared out and we were able to seat almost all of the party room again and clear out most of the folks on the wait. Went off the wait just after 10 and cut Alyssa and Melody, and then went 2 on at 10:15. Ticket times were great.
Specials: none
3 Staff members that stood out (why/how):
- The host stand was more on point with quote times than I've seen thus far. With the exception of one six top that went over their quote time because of a mistake where the hosts sat the wrong table and messed up the planned 6 they were going to use. Those customers were incredibly understanding and totally fine, but we still sent a couple apps their way. Every other quote was great and they're definitely getting a better hang of the timing on these busy nights. Very proud of them tonight.
- Beorn held up great despite having a helper/trainee that ended up not making it through the whole shift.
- Lindsey started to slow down toward the end of her shift because of her knee but she powered through.
- Zayn held up well despite his fourth double this week.
Any VIP's in? Ruthy with her "parents", Yellow Jacket Alison, Gabe, Victor.
Comps& Void Detail: Recovery Edamame and Karaage for the 6 top that went over their quote time, Spill Martini, the customer ordered it after putting her name on the wait but then took her name off the wait shortly afterward and Alyssa didn't know so it got made but then no one was there to receive it. DNL Spicy Tonkotsu Ramen, the customer said they heard we had great pho and then Naoto told her that we don't have pho but ramen, and she ordered it but then didn't like it and got some rolls instead. FNF for Ruthy. Water Break Kome Bucks, Holiday Kome Bucks, server misring Matcha Maker, she meant Tamed Godzilla.
R&M needs:
86'd items/ need more: King Salmon, tempura for employees until Tuesday.
Saturday, December 30, 2017
Sat AM Recap 12/30/17
Written By: Devin Steuerwald
LY Lunch Sales: 3588.00
TY Lunch Sales: 4685.00
+/- : +1097.00, +31%
Lunch Covers: 243
Avg PPA: 19.28
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 5.51 %
Weather: cloudy the high will be 63 the low tonight will be 40
Special events?: day before NYE
Who worked: Johnny CL1, Kelly S CL2, John H, Zayn, Mandy, Kelly D, Hiroe FR, Annie H1, Alyssa H2, Melody H3
Flow of Business, Cuts and Ticket Times:
nice start to lunch with tables trickling in nicely spaced out. we finally went on a wait around 1pm but it only lasted for 20 mins.we had many 5 and 6 tops today with one walk up 8 top at 2:30.
Chaz was a no call no show. Leary wound up getting a hold of him at the end of shift. he said the doctors gave him pills and that knocked him out. he also said the doctors said he can not return to work for three days.
had a guest complaint about Annie again, this Time Leary sat her down and talked to her about ways to improve her guest interactions. I talked with the table and apologized. I also sent them out a couple of apps.
We didn't have a SA because of Chaz (see above note) so i ran a bussing contest judged by the host stand. EVERYONE really stepped up! i am very proud of the FOH staff today. John H was the winner, if i can find away to get that kind of performance all the time I would be the greatest MOD of all time :)
We ran out of kids cups today, Vince called our PFG delivery guy and he went to ret. depot for us and bought us more!! he sat down with his family to eat after he dropped them off so I gave him F&F discount!
Specials:
3 Staff members that stood out (why/how):
Every single FOH staff did an amazing job today. everyone helped each other out and stayed positive
Any VIP's in?
john
Comps& Void Detail:
bday- X1
kome bucks- $10
F&F- PFG guy
recovery- $11
R&M needs:
ATT came out and said the need to change the line on the modem. they will be sending someone out between 8:30 and 12:30pm.
86'd items/ need more:
LY Lunch Sales: 3588.00
TY Lunch Sales: 4685.00
+/- : +1097.00, +31%
Lunch Covers: 243
Avg PPA: 19.28
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 5.51 %
Weather: cloudy the high will be 63 the low tonight will be 40
Special events?: day before NYE
Who worked: Johnny CL1, Kelly S CL2, John H, Zayn, Mandy, Kelly D, Hiroe FR, Annie H1, Alyssa H2, Melody H3
Flow of Business, Cuts and Ticket Times:
nice start to lunch with tables trickling in nicely spaced out. we finally went on a wait around 1pm but it only lasted for 20 mins.we had many 5 and 6 tops today with one walk up 8 top at 2:30.
Chaz was a no call no show. Leary wound up getting a hold of him at the end of shift. he said the doctors gave him pills and that knocked him out. he also said the doctors said he can not return to work for three days.
had a guest complaint about Annie again, this Time Leary sat her down and talked to her about ways to improve her guest interactions. I talked with the table and apologized. I also sent them out a couple of apps.
We didn't have a SA because of Chaz (see above note) so i ran a bussing contest judged by the host stand. EVERYONE really stepped up! i am very proud of the FOH staff today. John H was the winner, if i can find away to get that kind of performance all the time I would be the greatest MOD of all time :)
We ran out of kids cups today, Vince called our PFG delivery guy and he went to ret. depot for us and bought us more!! he sat down with his family to eat after he dropped them off so I gave him F&F discount!
Specials:
3 Staff members that stood out (why/how):
Every single FOH staff did an amazing job today. everyone helped each other out and stayed positive
Any VIP's in?
john
Comps& Void Detail:
bday- X1
kome bucks- $10
F&F- PFG guy
recovery- $11
R&M needs:
ATT came out and said the need to change the line on the modem. they will be sending someone out between 8:30 and 12:30pm.
86'd items/ need more:
Friday, December 29, 2017
FRI PM recap 12/29/17
Written By:Devin Steuerwald
LY Dinner Sales: 7024.00
TY Dinner Sales: 9702.00
+/- : +2678.00, +38%
Dinner Covers: 315
Avg PPA: 30.80
Weather:cloudy currently its 49 the high today was 49
Special events?: calm before NYE
Who worked: CL1 Dusten, Cl2 Cindy, Derek, John H, Johnny, Krystin, Beorn SA, H1 Melody, H2 Annie, CT Alyssa, FR Brennan
Flow of Business, Cuts and Ticket Times:
another busy start to the shift with a line at the door. Went on a full wait by 5:40. the wait stayed manageable for the beginning of the shift with the average wait getting up to about 35 min by 6pm. business started to pick up and the wait grew to an average of 45-1 hr for the 7pm hour. the wait stayed about an hour for the 8pm average. with us coming of the wait, early for a friday, by 9:15. Cut CT at 9:15, went down to three on at 10pm and then down to just closers at 10:30. we didn't get any new tables after 10:10pm. Ticket times were great tonight. there was a little back up at sushi bar around 8:30 but nothing that warranted a comp.
We were down a SA because Chaz called in sick. I used the $50 Fukemoto GC to motivate the staff in a "help out the SA" contest, judged by Beorn the only SA. he told me almost every table tonight was bussed down to water glasses and it was one of the easiest shift he has worked.
Specials: n/a
3 Staff members that stood out (why/how):
Melody twisted her ankle tonight. she isn't sure how it happened, she said she was seating a table and it started to feel funny. She is scheduled for a double tomorrow, i told her to check in with me in the AM ( im opening) and i would cut her from the AM if needed.
Got a a complaint about Derek from the host stand tonight. they told me that he was throwing menus on the counter to return them. Also that he "ordered" alyssa to go get him a mayo on the fly instead of asking. I spoke with him after the shift about keeping a calm demeanor and treating everyone with respect. He told me he has been a little frustrated with the host stand. at the beginning of the shift he asked them to make sure they were passing out the first tray or hottest oshibori out first and they sent out cold towels to his first table. he said everything is in one ear and out the other with them. I told him it would be best in the future to bring those concerns to the MOD and not directly to the other employee.
Any VIP's in?
Kayo's BF
Susan and John
Comps& Void Detail:
FOH error- ran Beef Carp to wrong table
bday- X3
kome bucks- $45
Guest Changed mind- midnight sun
ANA- X1
emp day off- Vince's family
F&F- Kayo's BF
F&F- guest that Kayo used to wait tables with!
R&M needs:
sushi bar printer wasn't cutting at the beginning of service Leary put in a service call, they walked me through how to fix it.
Sushi bar told me we need to order a new filter for the sushi case.
86'd items/ need more:
need AA batteries for wood chip smoker for smoked sashimi
lemonaid
dr. pepper
diet coke
LY Dinner Sales: 7024.00
TY Dinner Sales: 9702.00
+/- : +2678.00, +38%
Dinner Covers: 315
Avg PPA: 30.80
Weather:cloudy currently its 49 the high today was 49
Special events?: calm before NYE
Who worked: CL1 Dusten, Cl2 Cindy, Derek, John H, Johnny, Krystin, Beorn SA, H1 Melody, H2 Annie, CT Alyssa, FR Brennan
Flow of Business, Cuts and Ticket Times:
another busy start to the shift with a line at the door. Went on a full wait by 5:40. the wait stayed manageable for the beginning of the shift with the average wait getting up to about 35 min by 6pm. business started to pick up and the wait grew to an average of 45-1 hr for the 7pm hour. the wait stayed about an hour for the 8pm average. with us coming of the wait, early for a friday, by 9:15. Cut CT at 9:15, went down to three on at 10pm and then down to just closers at 10:30. we didn't get any new tables after 10:10pm. Ticket times were great tonight. there was a little back up at sushi bar around 8:30 but nothing that warranted a comp.
We were down a SA because Chaz called in sick. I used the $50 Fukemoto GC to motivate the staff in a "help out the SA" contest, judged by Beorn the only SA. he told me almost every table tonight was bussed down to water glasses and it was one of the easiest shift he has worked.
Specials: n/a
3 Staff members that stood out (why/how):
Melody twisted her ankle tonight. she isn't sure how it happened, she said she was seating a table and it started to feel funny. She is scheduled for a double tomorrow, i told her to check in with me in the AM ( im opening) and i would cut her from the AM if needed.
Got a a complaint about Derek from the host stand tonight. they told me that he was throwing menus on the counter to return them. Also that he "ordered" alyssa to go get him a mayo on the fly instead of asking. I spoke with him after the shift about keeping a calm demeanor and treating everyone with respect. He told me he has been a little frustrated with the host stand. at the beginning of the shift he asked them to make sure they were passing out the first tray or hottest oshibori out first and they sent out cold towels to his first table. he said everything is in one ear and out the other with them. I told him it would be best in the future to bring those concerns to the MOD and not directly to the other employee.
Any VIP's in?
Kayo's BF
Susan and John
FOH error- ran Beef Carp to wrong table
bday- X3
kome bucks- $45
Guest Changed mind- midnight sun
ANA- X1
emp day off- Vince's family
F&F- Kayo's BF
F&F- guest that Kayo used to wait tables with!
R&M needs:
sushi bar printer wasn't cutting at the beginning of service Leary put in a service call, they walked me through how to fix it.
Sushi bar told me we need to order a new filter for the sushi case.
86'd items/ need more:
need AA batteries for wood chip smoker for smoked sashimi
lemonaid
dr. pepper
diet coke
Friday AM Recap 12/29/17
Written By: Leary
LY Lunch Sales: 3193
TY Lunch Sales: 3926
+/- : +733, +23%
Lunch Covers: 176
Avg PPA: 22.31
Previous Days Labor: 21%
Previous Days Comps: 8%
Controllable Comps: 1%
Weather: Cold and cloudy
Special events?:
Who worked:
John H, Kelly D, Kelly S, Zayn, Mandy, Clair Cl, Beorn SA, Annie H, Brennan FR, Lindsey Bar
Flow of Business, Cuts and Ticket Times:
Another busy lunch. Hit a wait right at noon, and quickly grew to 3-40 min by 1230. Held there most of the shift. Started slowing down a little before close, and we sat our last table at 1:57. Ticket times were good. Only had one issue with a table that didn't care for the bamboo in their miso ramen. They sent back and didn't want anything instead. The table was sharing several items so I guess they were full at that point. No other guest issues.
We ended up ordering pizza today since we were on a 30 minute at 130.
Specials:
3 Staff members that stood out (why/how):
-The entire support staff was really strong today. Makes all the difference on a busy shift.
-Chaz called in sick about 2 hours before his shift, again. Said he is still sick and was going to urgent care. I told him I would need a doctor's note. I have a new SA training tomorrow night. Karl. Seems like a nice kid, and he is eager to work.
-Lindsey got through her shift ok, but is looking pretty miserable. I was hoping to talk to her at the end of the shift, but she took off before I could.
Any VIP's in?
Tara & Kelvin
Krystin with Ruthy & Liam
Siobhan (old highball employee) in here with her family
Comps& Void Detail:
-DNL Miso Ramen
-Emp Day Off for Krystin & crew
-FNF for Siobahn
R&M needs:
-Internet went out during the break. Called tech support, and the soonest they could get someone out here was tomorrow 1pm-4pm. I kept unplugging and plugging in the modem, but it kept going in and out. Seemed to work ok once the shift started. Luckily it seems like only the modem in the office is having issues so the ipad and Resy are still working ok. If the internet goes out just a reminder to go into the EDC on the BOH Aloha Server and hit STOP PROCESSING. This will make all the credit cards go through automatically until the internet is back up and running.
-I called and put in another request to add cran and tonic in the bar gun. Not really getting much info from coke other than they are experiencing high volume requests due to the holidays. They are so responsive if something is broken, but basic service is pretty horrible.
-Aloha installed the new sushi bar printer, but didn't test it or touch base with me before they left. We started the shift, and noticed the paper wasn't cutting. Called tech support, and they called back and spoke to Devin. They were able to talk him through fixing the issue.
86'd items/ need more:
LY Lunch Sales: 3193
TY Lunch Sales: 3926
+/- : +733, +23%
Lunch Covers: 176
Avg PPA: 22.31
Previous Days Labor: 21%
Previous Days Comps: 8%
Controllable Comps: 1%
Weather: Cold and cloudy
Special events?:
Who worked:
John H, Kelly D, Kelly S, Zayn, Mandy, Clair Cl, Beorn SA, Annie H, Brennan FR, Lindsey Bar
Flow of Business, Cuts and Ticket Times:
Another busy lunch. Hit a wait right at noon, and quickly grew to 3-40 min by 1230. Held there most of the shift. Started slowing down a little before close, and we sat our last table at 1:57. Ticket times were good. Only had one issue with a table that didn't care for the bamboo in their miso ramen. They sent back and didn't want anything instead. The table was sharing several items so I guess they were full at that point. No other guest issues.
We ended up ordering pizza today since we were on a 30 minute at 130.
Specials:
3 Staff members that stood out (why/how):
-The entire support staff was really strong today. Makes all the difference on a busy shift.
-Chaz called in sick about 2 hours before his shift, again. Said he is still sick and was going to urgent care. I told him I would need a doctor's note. I have a new SA training tomorrow night. Karl. Seems like a nice kid, and he is eager to work.
-Lindsey got through her shift ok, but is looking pretty miserable. I was hoping to talk to her at the end of the shift, but she took off before I could.
Any VIP's in?
Tara & Kelvin
Krystin with Ruthy & Liam
Siobhan (old highball employee) in here with her family
Comps& Void Detail:
-DNL Miso Ramen
-Emp Day Off for Krystin & crew
-FNF for Siobahn
R&M needs:
-Internet went out during the break. Called tech support, and the soonest they could get someone out here was tomorrow 1pm-4pm. I kept unplugging and plugging in the modem, but it kept going in and out. Seemed to work ok once the shift started. Luckily it seems like only the modem in the office is having issues so the ipad and Resy are still working ok. If the internet goes out just a reminder to go into the EDC on the BOH Aloha Server and hit STOP PROCESSING. This will make all the credit cards go through automatically until the internet is back up and running.
-I called and put in another request to add cran and tonic in the bar gun. Not really getting much info from coke other than they are experiencing high volume requests due to the holidays. They are so responsive if something is broken, but basic service is pretty horrible.
-Aloha installed the new sushi bar printer, but didn't test it or touch base with me before they left. We started the shift, and noticed the paper wasn't cutting. Called tech support, and they called back and spoke to Devin. They were able to talk him through fixing the issue.
86'd items/ need more:
Thursday PM Recap 12/28/17
Written By: Chelsea
LY Dinner Sales: $5933
TY Dinner Sales: $8929
+/- : 50% or $2996 over LY
Dinner Covers: 277
Avg PPA: $32.23
Weather: cold!
Special events?: between Christmas and New Year's
Who worked: Kelly S, Derek, Clair, Kelly D, Zayn and Dusten CL, Annie Cktl, Lindsey and Krystin Bar, Brennan FR, Beorn and Chaz SA, Alyssa and Jenny Host.
Flow of Business, Cuts and Ticket Times: Small line at the door as usual, and it was full by 5:35. The wait grew to 45m by 6, and hung around there for a little while until about 7:30 when the list was climbing higher, but I came over and Alyssa was still quoting 40/45m for 3/4 tops and 25/30 for 2 tops. I immediately had her up the quotes on the next handful of tables and let her know that when she reaches 40+ people on the wait, it needs to be 45m-1hr quotes. She did so and the few tables that had been added to the list before I caught her did end up 10-15m over their quote time, but the customers were all very understanding, and then she was back on track after that. The wait started creeping back down to 30m around 8:15 pm when a ton of tables got up at once and then we were able to clear out a lot of the wait. By 9:15 it was just 15m for a table and then we were off by 9:30. Cut Annie and Alyssa at that time and went 2 on. Cut Beorn at 9:50. Ticket times were good overall except a couple mishaps, a lost ticket toward the beginning and just one comp was needed.
Specials: none
3 Staff members that stood out (why/how):
- Lindsey held up well despite her injury. Upon coming in, she looked like she was about to cry but she picked up quickly and kept moving as best she could.
- Annie had some slip ups today. One was a missing Natsu no Aki that she insisted that Lindsey didn't make, but Lindsey insisted that she did because she had made it with another one at the same time and poured in to two glasses. Lindsey noted that Annie doesn't always stab tickets, but also has a tendency to make a mistake and then ask the bartenders to "just make another one and I'll get a manager to figure it out," but she didn't tell me until after the shift and Annie had left. Something to keep an eye out for.
- Zayn got a positive call out from one of his tables, who said he was so nice and polite and had great suggestions. He also held up well despite being scheduled 3 doubles this week and picking up to make a fourth.
- Derek had a table order cold sake and then beers all to be poured in the rocks glasses, and when Devin caught him and asked what he was doing, he said the table was making sake bombs. Devin and I both reminded him that it's always and forever been a policy that we do not make sake bombs and do not allow them, and he seemed unaware of this policy. I asked Zayn a minute or so later if he thought that customers could order sake bombs (since he is newer) and he was like "oh no, of course not! it's a policy, right?" so it's not like it's a policy we haven't mentioned. I guess it would be worth re-mentioning at the all staff meeting.
- Dusten got a call out from one of his tables on their way out that complimented him on his great service and recommendations, and mentioned that they had been in here before and were excited to see that he was going to be their server. When Dusten came in on Tuesday, he sat next to a man at the bar top that was a manager of a sushi restaurant in Houston, and that man was very impressed with Dusten's recommendations as well.
- Big shout out to Devin for sticking around and helping tonight!
Any VIP's in? Kayo and Take's old neighbor. Clair's BF Michael. Barfly's owner Marcos. Barfly's bartender Jesse. Kirk from Mueller Living. Amber from Uchi. New Sa-Ten employee Josh.
Comps& Void Detail: Spill Natsu no Aki listed above, FNF for Jesse, Recovery Korokke for a couple that Alyssa accidentally missed on the list, FNF for Amber, FNF for Marcos, FNF for Kayo's neighbor, Kitchen Error Gyoza, Ticket got lost in the opening rush. Water main Kome Bucks. Kome Bucks from Dusten. Emp Day off for Josh. Void 8x Hama Toro mistake, Derek hit them instead of sake-toro but then he was so upset with himself for the mistake that he sold the 8 pieces to another table within minutes.
R&M needs: The internet started acting funky around 8:30 or so and Aloha wasn't working running cards for a minute. It came back up shortly afterward and everything was fine (thanks for being there, Elizabeth!). A plastic thing from the dish pit was broken off toward the top, and didn't seem to affect the whole machine but it did cause a little bit of a water spray from where it broke off. A customer in a wheelchair did complain that the new space was a bit tight for a wheelchair to get around.
86'd items/ need more:
LY Dinner Sales: $5933
TY Dinner Sales: $8929
+/- : 50% or $2996 over LY
Dinner Covers: 277
Avg PPA: $32.23
Weather: cold!
Special events?: between Christmas and New Year's
Who worked: Kelly S, Derek, Clair, Kelly D, Zayn and Dusten CL, Annie Cktl, Lindsey and Krystin Bar, Brennan FR, Beorn and Chaz SA, Alyssa and Jenny Host.
Flow of Business, Cuts and Ticket Times: Small line at the door as usual, and it was full by 5:35. The wait grew to 45m by 6, and hung around there for a little while until about 7:30 when the list was climbing higher, but I came over and Alyssa was still quoting 40/45m for 3/4 tops and 25/30 for 2 tops. I immediately had her up the quotes on the next handful of tables and let her know that when she reaches 40+ people on the wait, it needs to be 45m-1hr quotes. She did so and the few tables that had been added to the list before I caught her did end up 10-15m over their quote time, but the customers were all very understanding, and then she was back on track after that. The wait started creeping back down to 30m around 8:15 pm when a ton of tables got up at once and then we were able to clear out a lot of the wait. By 9:15 it was just 15m for a table and then we were off by 9:30. Cut Annie and Alyssa at that time and went 2 on. Cut Beorn at 9:50. Ticket times were good overall except a couple mishaps, a lost ticket toward the beginning and just one comp was needed.
Specials: none
3 Staff members that stood out (why/how):
- Lindsey held up well despite her injury. Upon coming in, she looked like she was about to cry but she picked up quickly and kept moving as best she could.
- Annie had some slip ups today. One was a missing Natsu no Aki that she insisted that Lindsey didn't make, but Lindsey insisted that she did because she had made it with another one at the same time and poured in to two glasses. Lindsey noted that Annie doesn't always stab tickets, but also has a tendency to make a mistake and then ask the bartenders to "just make another one and I'll get a manager to figure it out," but she didn't tell me until after the shift and Annie had left. Something to keep an eye out for.
- Zayn got a positive call out from one of his tables, who said he was so nice and polite and had great suggestions. He also held up well despite being scheduled 3 doubles this week and picking up to make a fourth.
- Derek had a table order cold sake and then beers all to be poured in the rocks glasses, and when Devin caught him and asked what he was doing, he said the table was making sake bombs. Devin and I both reminded him that it's always and forever been a policy that we do not make sake bombs and do not allow them, and he seemed unaware of this policy. I asked Zayn a minute or so later if he thought that customers could order sake bombs (since he is newer) and he was like "oh no, of course not! it's a policy, right?" so it's not like it's a policy we haven't mentioned. I guess it would be worth re-mentioning at the all staff meeting.
- Dusten got a call out from one of his tables on their way out that complimented him on his great service and recommendations, and mentioned that they had been in here before and were excited to see that he was going to be their server. When Dusten came in on Tuesday, he sat next to a man at the bar top that was a manager of a sushi restaurant in Houston, and that man was very impressed with Dusten's recommendations as well.
- Big shout out to Devin for sticking around and helping tonight!
Any VIP's in? Kayo and Take's old neighbor. Clair's BF Michael. Barfly's owner Marcos. Barfly's bartender Jesse. Kirk from Mueller Living. Amber from Uchi. New Sa-Ten employee Josh.
Comps& Void Detail: Spill Natsu no Aki listed above, FNF for Jesse, Recovery Korokke for a couple that Alyssa accidentally missed on the list, FNF for Amber, FNF for Marcos, FNF for Kayo's neighbor, Kitchen Error Gyoza, Ticket got lost in the opening rush. Water main Kome Bucks. Kome Bucks from Dusten. Emp Day off for Josh. Void 8x Hama Toro mistake, Derek hit them instead of sake-toro but then he was so upset with himself for the mistake that he sold the 8 pieces to another table within minutes.
R&M needs: The internet started acting funky around 8:30 or so and Aloha wasn't working running cards for a minute. It came back up shortly afterward and everything was fine (thanks for being there, Elizabeth!). A plastic thing from the dish pit was broken off toward the top, and didn't seem to affect the whole machine but it did cause a little bit of a water spray from where it broke off. A customer in a wheelchair did complain that the new space was a bit tight for a wheelchair to get around.
86'd items/ need more:
Thursday, December 28, 2017
Thursday AM recap 12/28
Written By: Devin Steuerwald
LY Lunch Sales: 2770.00
TY Lunch Sales: 2974.00
+/- : +204.00, +7%
Lunch Covers: 165
Avg PPA: 18.02
Previous Days Labor: 19%
Previous Days Comps: 8%
Controllable Comps: 5.03%
Weather:Cloudy currently. the high will be 47 low of 37
Special events?: n/a
Who worked: Johnny CL1, John H CL2, Clair, Kelly S, Pat, Zayn, Britt H1, Beorn SA, Brennan SA
Flow of Business, Cuts and Ticket Times:
slower lunch then the others this week. We didn't go on a wait till about 1pm. the wait never got over 5 names, about a 20 min wait at most. service was smooth with ticket times all with in range. and all plates went out looking great!
We got in floor stands for quat buckets, please make sure they are being used, as per health code.
Changed the bar menu to reflect that basil hayden is being used for matcha maker and smokey barrel. pulled all old menus and printed out new ones.
Specials:n/a
3 Staff members that stood out (why/how):
too slow for anyone to stand out, but everyone carried their weight
Any VIP's in?
som rob
my cousin and her family
Comps& Void Detail:
F&F- devin's cousin and family
kome bucks- $15 holiday bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2770.00
TY Lunch Sales: 2974.00
+/- : +204.00, +7%
Lunch Covers: 165
Avg PPA: 18.02
Previous Days Labor: 19%
Previous Days Comps: 8%
Controllable Comps: 5.03%
Weather:Cloudy currently. the high will be 47 low of 37
Special events?: n/a
Who worked: Johnny CL1, John H CL2, Clair, Kelly S, Pat, Zayn, Britt H1, Beorn SA, Brennan SA
Flow of Business, Cuts and Ticket Times:
slower lunch then the others this week. We didn't go on a wait till about 1pm. the wait never got over 5 names, about a 20 min wait at most. service was smooth with ticket times all with in range. and all plates went out looking great!
We got in floor stands for quat buckets, please make sure they are being used, as per health code.
Changed the bar menu to reflect that basil hayden is being used for matcha maker and smokey barrel. pulled all old menus and printed out new ones.
Specials:n/a
3 Staff members that stood out (why/how):
too slow for anyone to stand out, but everyone carried their weight
Any VIP's in?
som rob
my cousin and her family
Comps& Void Detail:
F&F- devin's cousin and family
kome bucks- $15 holiday bucks
R&M needs:
86'd items/ need more:
Wednesday, December 27, 2017
WED Recap PM 12/27
Written By: Devin Steuerwald
LY Dinner Sales: 6142.00
TY Dinner Sales: 8043.00
+/- : +1901.00, +31%
Dinner Covers: 264
Avg PPA: 30.47
Weather: cold and drizzly
Special events?: n/a
Who worked: Cindy CL1, Kelly D Cl2, John H, Pat, Zayn, Krystin and Naoto Bar, Beorn SA, Brennan FR, Annie H1 training Megan, Melody H2
Flow of Business, Cuts and Ticket Times:
BUsy, Busy, Busy!! line out the door at 5pm. Fast to go on a wait by 5:25. After the first pop it was smooth the rest of the night, 1 table in 1 table out kind of night. We stayed on a wait most of the night till about 9pm. Cut H1 and the trainee. Cut down to closers by 9:30 when it started to clear out. ticket times got a little high in the very beginning when we got the first big push, nothing that needed comping or that any customers were mad about. all plates went out looking great.
Brennan put in his 2 week notice after his shift tonight. he wanted us to know that if we need him for a little longer than 2 weeks he is flexible. he isn't unhappy here its just not working out with his personal schedule now.
We had a small error at the host stand tonight. there were two 5 tops waiting and the wrong party got sat first. the other party did not say anything but we could tell they saw our mistake. we got them sat quickly and i went over with some fast apps and told them that we were sorry for our mistake. they seemed pleased that we had food ready for them.
Kenta called Elizabeth to let her know he had friends in, i was able to find them and send them out a gift from him.
Eddie from Hmshost came in and had a good time. sent him out a few items and went over and talked with them for a little while. i told them to let us know the next time they want to come back.
Daniel at sushi bar was playing around with different was to plate rolls, his plates looked great.
Specials:n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
F&F- leary friends
F&F- HMS Host eddie
owner comp- gifts for Kenta's friends family
bday comp- 1
Recovery- wrong table sat
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6142.00
TY Dinner Sales: 8043.00
+/- : +1901.00, +31%
Dinner Covers: 264
Avg PPA: 30.47
Weather: cold and drizzly
Special events?: n/a
Who worked: Cindy CL1, Kelly D Cl2, John H, Pat, Zayn, Krystin and Naoto Bar, Beorn SA, Brennan FR, Annie H1 training Megan, Melody H2
Flow of Business, Cuts and Ticket Times:
BUsy, Busy, Busy!! line out the door at 5pm. Fast to go on a wait by 5:25. After the first pop it was smooth the rest of the night, 1 table in 1 table out kind of night. We stayed on a wait most of the night till about 9pm. Cut H1 and the trainee. Cut down to closers by 9:30 when it started to clear out. ticket times got a little high in the very beginning when we got the first big push, nothing that needed comping or that any customers were mad about. all plates went out looking great.
Brennan put in his 2 week notice after his shift tonight. he wanted us to know that if we need him for a little longer than 2 weeks he is flexible. he isn't unhappy here its just not working out with his personal schedule now.
We had a small error at the host stand tonight. there were two 5 tops waiting and the wrong party got sat first. the other party did not say anything but we could tell they saw our mistake. we got them sat quickly and i went over with some fast apps and told them that we were sorry for our mistake. they seemed pleased that we had food ready for them.
Kenta called Elizabeth to let her know he had friends in, i was able to find them and send them out a gift from him.
Eddie from Hmshost came in and had a good time. sent him out a few items and went over and talked with them for a little while. i told them to let us know the next time they want to come back.
Daniel at sushi bar was playing around with different was to plate rolls, his plates looked great.
Specials:n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
F&F- leary friends
F&F- HMS Host eddie
owner comp- gifts for Kenta's friends family
bday comp- 1
Recovery- wrong table sat
R&M needs:
86'd items/ need more:
Wednesday AM Recap 12/27/17
Written By: Leary
LY Lunch Sales: 2512
TY Lunch Sales: 3415
+/- : +903, +36%
Lunch Covers: 184
Avg PPA: 18.56
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 1.35%
Weather: Cold and cloudy
Special events?:
Who worked:
Zayn, John H, Pat, Kelly, Jason Cl, Johnny Bar, Beorn SA, Annie H
Flow of Business, Cuts and Ticket Times:
It was a busy lunch as expected. Steadily filled up and hit a wait at 1215. Several 5-tops, a couple fo 6-tops, and 9-top sat right at 2pm. Had several other big tops come in, but didn't want to wait for a table. The cold weather ensured the Kitchen had a busy day. They did great with the volume, but the tickets were pretty unrelenting until the very end of service. Had a couple of longer tickets, but most were 20 minutes or less. Did last call around 215. Everything went pretty smoothly for the day, but we definitely had a few hectic pops.
Had 1 guest send back his Gyu Don, and say it tasted bitter. Vince said it tasted normal. I apologized to the guest and offered something else, but they said they were fine. They had ordered a sushi lunch as well.
Specials:
3 Staff members that stood out (why/how):
-Annie did a great job holding the host stand down today.
-Pat was a little off his game today. Forgot to ring an order for his big top. Luckily the kitchen was able to push the remake quickly. Also rang in ramens and substituted the noodles to Udon without touching base with a manager or the Kitchen. I asked him to not ever do that again. I'm not sure why the servers are struggling with the no subs concept.
Any VIP's in?
-Aaron Frescas
-Brent Baker from Favorite
-The manager from el Chilito (I forgot her name)
Comps& Void Detail:
-Lots of holiday Kome Bucks being redeemed today.
-FOH error for 2 Uni misrang by Zayn
-DNL Gyu Don
-Manager Meal for Sarah & Allie
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2512
TY Lunch Sales: 3415
+/- : +903, +36%
Lunch Covers: 184
Avg PPA: 18.56
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 1.35%
Weather: Cold and cloudy
Special events?:
Who worked:
Zayn, John H, Pat, Kelly, Jason Cl, Johnny Bar, Beorn SA, Annie H
Flow of Business, Cuts and Ticket Times:
It was a busy lunch as expected. Steadily filled up and hit a wait at 1215. Several 5-tops, a couple fo 6-tops, and 9-top sat right at 2pm. Had several other big tops come in, but didn't want to wait for a table. The cold weather ensured the Kitchen had a busy day. They did great with the volume, but the tickets were pretty unrelenting until the very end of service. Had a couple of longer tickets, but most were 20 minutes or less. Did last call around 215. Everything went pretty smoothly for the day, but we definitely had a few hectic pops.
Had 1 guest send back his Gyu Don, and say it tasted bitter. Vince said it tasted normal. I apologized to the guest and offered something else, but they said they were fine. They had ordered a sushi lunch as well.
Specials:
3 Staff members that stood out (why/how):
-Annie did a great job holding the host stand down today.
-Pat was a little off his game today. Forgot to ring an order for his big top. Luckily the kitchen was able to push the remake quickly. Also rang in ramens and substituted the noodles to Udon without touching base with a manager or the Kitchen. I asked him to not ever do that again. I'm not sure why the servers are struggling with the no subs concept.
Any VIP's in?
-Aaron Frescas
-Brent Baker from Favorite
-The manager from el Chilito (I forgot her name)
Comps& Void Detail:
-Lots of holiday Kome Bucks being redeemed today.
-FOH error for 2 Uni misrang by Zayn
-DNL Gyu Don
-Manager Meal for Sarah & Allie
R&M needs:
86'd items/ need more:
Tuesday PM Recap 12/26/17
Written By: Leary
LY Dinner Sales: 6363
TY Dinner Sales: 7853
+/- : +1490, +23%
Dinner Covers: 233
Avg PPA: 33.70
Weather: Cold and Cloudy
Special events?: Day after Christmas
Who worked:
Pat, Kelly S, Kelly D, John H Cl 1, Derek Cl 2, Chaz SA, Alyssa tr Megan & Melody H
Flow of Business, Cuts and Ticket Times:
It was a pretty busy Tuesday as expected, but a mellow start and finish. Hit a wait around 6. Several 5 tops, and a couple of 6-tops along with 3 reservations tonight. I believe I saw the wait hit an hour at one point, but there were 3 hosts and Chelsea up there so I wasn't up there most of the night. Came off the wait a little before 9. Cut host 1, and 2 on at 9. Ticket times were mostly good, but we did have some longer tickets come out of the kitchen during the pop.
Had a 25 min shumai, and a 30 minute Taiyaki. Chelsea comped the Taiyaki understandably, but the table with the shumai was good.
Also had a DNL for miso potatoes that the table said were undercooked. They ordered shishito peppers instead. I followed up with Vince and he said they were cooked, but hardened from refrigeration after par cooking.
The flow of the shift went pretty smoothly. Everyone was hustling and helping to run food. Pre-bussing could have been a little better, but overall the staff did well.
Managers, please make sure BOH closers are putting bar mats back in place. Also, please make sure to check the table tops, and make FOH closers rewipe if not.
Specials:
3 Staff members that stood out (why/how):
-Chelsea was very helpful coming in to help on a busy Tuesday.
-Chaz seemed a little more focused than I've seen him in awhile. It was good to see.
-It's great having Megan back. She seemed to get back in the swing of things pretty quickly.
Any VIP's in?
The Powells
Yoshi
Comps& Void Detail:
-FNF a Hama Kama for Yoshi
-3 Bday Dessert
-Kitchen Error for a Taiyaki that took almost 30 minutes
-DNL for some miso potatoes
-Community Impact promo for edamame
-$30 in Kome Bucks
R&M needs:
-I bought some stands for the sanitizer buckets today.
86'd items/ need more:
LY Dinner Sales: 6363
TY Dinner Sales: 7853
+/- : +1490, +23%
Dinner Covers: 233
Avg PPA: 33.70
Weather: Cold and Cloudy
Special events?: Day after Christmas
Who worked:
Pat, Kelly S, Kelly D, John H Cl 1, Derek Cl 2, Chaz SA, Alyssa tr Megan & Melody H
Flow of Business, Cuts and Ticket Times:
It was a pretty busy Tuesday as expected, but a mellow start and finish. Hit a wait around 6. Several 5 tops, and a couple of 6-tops along with 3 reservations tonight. I believe I saw the wait hit an hour at one point, but there were 3 hosts and Chelsea up there so I wasn't up there most of the night. Came off the wait a little before 9. Cut host 1, and 2 on at 9. Ticket times were mostly good, but we did have some longer tickets come out of the kitchen during the pop.
Had a 25 min shumai, and a 30 minute Taiyaki. Chelsea comped the Taiyaki understandably, but the table with the shumai was good.
Also had a DNL for miso potatoes that the table said were undercooked. They ordered shishito peppers instead. I followed up with Vince and he said they were cooked, but hardened from refrigeration after par cooking.
The flow of the shift went pretty smoothly. Everyone was hustling and helping to run food. Pre-bussing could have been a little better, but overall the staff did well.
Managers, please make sure BOH closers are putting bar mats back in place. Also, please make sure to check the table tops, and make FOH closers rewipe if not.
Specials:
3 Staff members that stood out (why/how):
-Chelsea was very helpful coming in to help on a busy Tuesday.
-Chaz seemed a little more focused than I've seen him in awhile. It was good to see.
-It's great having Megan back. She seemed to get back in the swing of things pretty quickly.
Any VIP's in?
The Powells
Yoshi
Comps& Void Detail:
-FNF a Hama Kama for Yoshi
-3 Bday Dessert
-Kitchen Error for a Taiyaki that took almost 30 minutes
-DNL for some miso potatoes
-Community Impact promo for edamame
-$30 in Kome Bucks
R&M needs:
-I bought some stands for the sanitizer buckets today.
86'd items/ need more:
Tuesday, December 26, 2017
Tuesday 12/26/17 A.M.
Written By: Drew
LY Lunch Sales: $2174
TY Lunch Sales: $3658
+/- : +($1484)
Lunch Covers: 185
Avg PPA: $19.77
Weather:
Cold, Drizzling and in the 40's
Special events?:
Day After Christmas!
Who worked:
Patrick, Kelly S, Lindsey, Derek CL 1, Cindy CL 2, Chaz SA, Hiroe FR, Melody H
Flow of Business, Cuts and Ticket Times:
-Today was fun! We started out with a few trickles, had a steady flow. Everytime it seemed we were gona go on a wait a big group of tables would get up. Did end up going on a 20 minute wait around 1:30, thats when we got a walk in 8 tops, a walk in 6 top and 2 walk in 5 tops!!!
-Noticed this morning that the dishwashing machine was spewing out water from a small metal looking tool box attached to the dishwashing machine. I immediatley called auto-chlor and asked them to send someone out. Dusten from auto-chlor called back and said he would be out asap. He showed up around 1230pm and told me that there is a pipe that leads from the said toolbox to a white pipe to a drain. He popped it off and the container suddenly exploded water out. He said that he isnt sure if there was too much food product in the machine or if it was caused by a clog in the pipe. He made sure it was working properly before he left but that it persists then its a plumbing issue and that we need to contact a plumber.
Specials:
3 Staff members that stood out (why/how):
-Cindy was the sushi bar lunch closer and seemed really intimidated at the beginning of her shift but she shook off the nerves and did great and made sure to ask for help when she needed it!
-Lindsey hurt herself after the Kome Christmas Eve party and seemed to be in alot of pain. She was limping around most of the shift looked like she was on the verge of crying. Luckily Leary got her shift for tonight covered by a very sweet John Hernandez! Hopefully she will be feeling better soon.
-Derek seemed to get very defensive with me when i asked him to make sure he was prebussing. I had asked chaz which servers werent doing that much prebussing and he was hesitant to say any names but i let him know that if the servers arent confronted about their bad habits then they will continue to do them.
Any VIP's in?
-Alot of Familiar faces but none whose names I knew off the top of my head
Comps& Void Detail:
-Bottle of Tx Junmai- Owner Comp
-2 Fried ice creams- 2 Birthday Desserts
-Edamame- Seasonal Promo
R&M needs:
-Lets keep an eye on the dishwashing machine.
86'd items/ need more:
LY Lunch Sales: $2174
TY Lunch Sales: $3658
+/- : +($1484)
Lunch Covers: 185
Avg PPA: $19.77
Weather:
Cold, Drizzling and in the 40's
Special events?:
Day After Christmas!
Who worked:
Patrick, Kelly S, Lindsey, Derek CL 1, Cindy CL 2, Chaz SA, Hiroe FR, Melody H
Flow of Business, Cuts and Ticket Times:
-Today was fun! We started out with a few trickles, had a steady flow. Everytime it seemed we were gona go on a wait a big group of tables would get up. Did end up going on a 20 minute wait around 1:30, thats when we got a walk in 8 tops, a walk in 6 top and 2 walk in 5 tops!!!
-Noticed this morning that the dishwashing machine was spewing out water from a small metal looking tool box attached to the dishwashing machine. I immediatley called auto-chlor and asked them to send someone out. Dusten from auto-chlor called back and said he would be out asap. He showed up around 1230pm and told me that there is a pipe that leads from the said toolbox to a white pipe to a drain. He popped it off and the container suddenly exploded water out. He said that he isnt sure if there was too much food product in the machine or if it was caused by a clog in the pipe. He made sure it was working properly before he left but that it persists then its a plumbing issue and that we need to contact a plumber.
Specials:
3 Staff members that stood out (why/how):
-Cindy was the sushi bar lunch closer and seemed really intimidated at the beginning of her shift but she shook off the nerves and did great and made sure to ask for help when she needed it!
-Lindsey hurt herself after the Kome Christmas Eve party and seemed to be in alot of pain. She was limping around most of the shift looked like she was on the verge of crying. Luckily Leary got her shift for tonight covered by a very sweet John Hernandez! Hopefully she will be feeling better soon.
-Derek seemed to get very defensive with me when i asked him to make sure he was prebussing. I had asked chaz which servers werent doing that much prebussing and he was hesitant to say any names but i let him know that if the servers arent confronted about their bad habits then they will continue to do them.
Any VIP's in?
-Alot of Familiar faces but none whose names I knew off the top of my head
Comps& Void Detail:
-Bottle of Tx Junmai- Owner Comp
-2 Fried ice creams- 2 Birthday Desserts
-Edamame- Seasonal Promo
R&M needs:
-Lets keep an eye on the dishwashing machine.
86'd items/ need more:
Sunday, December 24, 2017
Saturday PM Recap 12/23/17
Written By: Chelsea
LY Dinner Sales: Closed for Christmas Eve.
TY Dinner Sales: $7692
+/- : 100% over LY
Dinner Covers: 233
Avg PPA: $33.01
Weather: chilly!
Special events?: Christmas Eve Eve
Who worked: John, Kelly D, Cindy, Lindsey, Krystin and Dusten CL, Pat Cktl, Naoto and Camacho Bar, Hiroe FR, Beorn and Chaz SA, Jenny and Melody Host.
Flow of Business, Cuts and Ticket Times: Had a good pop at the beginning of service, almost full by 5:45, got a small wait due to some incomplete/large parties, but didn't actually make it on a full wait tonight. By 6:40, all the incomplete or larger parties had been sat, and we were totally off the wait. Had a walk in 7 top at 7:15, they were incomplete until about 7:50 and it was one in one out until 8pm. At 8, I cut Patrick, Beorn, and John. By 9:05, we went 2 on, by 9:15, the restaurant was only 1/3 full so we ended up closing early (10pm).
Specials: none. Alert to managers that there is a Community Impact promo going on, I didn't think it would be issued until the first but it is already out. The promo is for free edamame when they present the ad. Please use Seasonal Promo to comp. Thank you!
3 Staff members that stood out (why/how):
- John was all over the place today. He had an 11 top reservation party, and saw the previously mentioned 7 top in the lobby, and told the hosts that they could seat his party (not knowing it was not all his party) and so they did. However, only three people from the 11 top were there and got sat. Once the rest arrived, they let us know it was a 12 top, so we had to unfortunately ask the folks to get up so we could move the table and add another chair/setting at the end. They didn't mind, but it was just a problem that could have been easily avoided. I reminded the hosts that it's not up to the server (especially if it's under 8 people) and to check with a manager first. He had one of the guest changed minds, and then he just bought his next mistake because he was unsure how it happened (2x hama-toro). Overall, he did well. Just seemed frazzled most of the time.
- Melody kind of rolled out when she felt like it tonight. I didn't cut either of the hosts, and was going to around 9 when we went 2 on so that one could do the sidework and then go, but I asked Jenny where Melody was at that time and she said that she told her she was done and left. She did make kids menus and chopsticks, but only ran it by Jenny and left even though Jenny told her to check with me first.
- Everyone else did well! Cindy was a double and it didn't shake her at all, always so thankful for her! Chaz also held up well despite feeling like he was coming down with something and also taking the second two thirds of the shift solo.
Any VIP's in? Ali Khan, host of the Food Network show Cheap Eats, Hasegawa Family, Mike Ellison (?)
Comps& Void Detail: FNF for Mike, FNF for Ali, Guest Changed Mind Ebi Sashimi, Guest Changed Mind Crunchy Dynamite, $1 Kome Bucks for menu price error (ankimo kobachi is listed as $9 on the full menu but $8 on the sushi card), Water Break Kome Bucks, Kome Bucks from Dusten, Seasonal Promo Edamame, Kitchen Error Tonkotsu Ramen, it took 20 minutes to come out and then was only warm once it came out so the customer sent it back. They got a remake but I still took it off because they seemed pretty unhappy at first, and were happy once I took it off their bill.
R&M needs:
86'd items/ need more: Sake Toro
LY Dinner Sales: Closed for Christmas Eve.
TY Dinner Sales: $7692
+/- : 100% over LY
Dinner Covers: 233
Avg PPA: $33.01
Weather: chilly!
Special events?: Christmas Eve Eve
Who worked: John, Kelly D, Cindy, Lindsey, Krystin and Dusten CL, Pat Cktl, Naoto and Camacho Bar, Hiroe FR, Beorn and Chaz SA, Jenny and Melody Host.
Flow of Business, Cuts and Ticket Times: Had a good pop at the beginning of service, almost full by 5:45, got a small wait due to some incomplete/large parties, but didn't actually make it on a full wait tonight. By 6:40, all the incomplete or larger parties had been sat, and we were totally off the wait. Had a walk in 7 top at 7:15, they were incomplete until about 7:50 and it was one in one out until 8pm. At 8, I cut Patrick, Beorn, and John. By 9:05, we went 2 on, by 9:15, the restaurant was only 1/3 full so we ended up closing early (10pm).
Specials: none. Alert to managers that there is a Community Impact promo going on, I didn't think it would be issued until the first but it is already out. The promo is for free edamame when they present the ad. Please use Seasonal Promo to comp. Thank you!
3 Staff members that stood out (why/how):
- John was all over the place today. He had an 11 top reservation party, and saw the previously mentioned 7 top in the lobby, and told the hosts that they could seat his party (not knowing it was not all his party) and so they did. However, only three people from the 11 top were there and got sat. Once the rest arrived, they let us know it was a 12 top, so we had to unfortunately ask the folks to get up so we could move the table and add another chair/setting at the end. They didn't mind, but it was just a problem that could have been easily avoided. I reminded the hosts that it's not up to the server (especially if it's under 8 people) and to check with a manager first. He had one of the guest changed minds, and then he just bought his next mistake because he was unsure how it happened (2x hama-toro). Overall, he did well. Just seemed frazzled most of the time.
- Melody kind of rolled out when she felt like it tonight. I didn't cut either of the hosts, and was going to around 9 when we went 2 on so that one could do the sidework and then go, but I asked Jenny where Melody was at that time and she said that she told her she was done and left. She did make kids menus and chopsticks, but only ran it by Jenny and left even though Jenny told her to check with me first.
- Everyone else did well! Cindy was a double and it didn't shake her at all, always so thankful for her! Chaz also held up well despite feeling like he was coming down with something and also taking the second two thirds of the shift solo.
Any VIP's in? Ali Khan, host of the Food Network show Cheap Eats, Hasegawa Family, Mike Ellison (?)
Comps& Void Detail: FNF for Mike, FNF for Ali, Guest Changed Mind Ebi Sashimi, Guest Changed Mind Crunchy Dynamite, $1 Kome Bucks for menu price error (ankimo kobachi is listed as $9 on the full menu but $8 on the sushi card), Water Break Kome Bucks, Kome Bucks from Dusten, Seasonal Promo Edamame, Kitchen Error Tonkotsu Ramen, it took 20 minutes to come out and then was only warm once it came out so the customer sent it back. They got a remake but I still took it off because they seemed pretty unhappy at first, and were happy once I took it off their bill.
R&M needs:
86'd items/ need more: Sake Toro
Saturday, December 23, 2017
Saturday AM Recap 12/23/17
Written By: Leary
LY Lunch Sales: Closed for Christmas Eve
TY Lunch Sales: 3057
+/- : N/A
Lunch Covers: 158
Avg PPA: 19.35
Previous Days Labor: 24%
Previous Days Comps: 8%
Controllable Comps: .63%
Weather:Chilly but sunny
Special events?: Christmas Eve Eve
Who worked:
Kelly D, Cindy, Derek, Kelly S, John H, Johnny Cl, Melody H, Chaz & Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was slow lunch. Never went on wait, or had a real pop. Just a steady trickle of tables throughout the day. Ticket times were good. Not much to report.
Had a guest give me an earful about the $50 minimum requirement for the Holiday Kome bucks. I comped it and apologized if that wasn't explained beforehand. Her point was that she doesn't drink and often eats here for lunch so when could she use it. Her tab for her, her husband, and 2 kids was about $39.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
John
Comps& Void Detail:
-Server Misring for a go-go roll that was suppose to be a trio
-Guest Changed Mind, they ordered a amaebi but really wanted a botan ebi
-$25 Kome Bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: Closed for Christmas Eve
TY Lunch Sales: 3057
+/- : N/A
Lunch Covers: 158
Avg PPA: 19.35
Previous Days Labor: 24%
Previous Days Comps: 8%
Controllable Comps: .63%
Weather:Chilly but sunny
Special events?: Christmas Eve Eve
Who worked:
Kelly D, Cindy, Derek, Kelly S, John H, Johnny Cl, Melody H, Chaz & Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was slow lunch. Never went on wait, or had a real pop. Just a steady trickle of tables throughout the day. Ticket times were good. Not much to report.
Had a guest give me an earful about the $50 minimum requirement for the Holiday Kome bucks. I comped it and apologized if that wasn't explained beforehand. Her point was that she doesn't drink and often eats here for lunch so when could she use it. Her tab for her, her husband, and 2 kids was about $39.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
John
Comps& Void Detail:
-Server Misring for a go-go roll that was suppose to be a trio
-Guest Changed Mind, they ordered a amaebi but really wanted a botan ebi
-$25 Kome Bucks
R&M needs:
86'd items/ need more:
Friday, December 22, 2017
Fri PM recap 12/22/17
Written By: Devin Steuerwald
LY Dinner Sales: 5869.00
TY Dinner Sales: 7897.00
+/- : +2028.00, +35%
Dinner Covers: 243
Avg PPA: 32.50
Weather: Cold front came through
Special events?: 3 days till xmas
Who worked: Dusten CL1, Cynthia CL2, Derek, Krystin, Johnny, Renee, Naoto and Jason C bar, Chaz and Beorn SA, Brennan FR, Jenny H1, Melody H2, Annie CT
Flow of Business, Cuts and Ticket Times:
Slow start to the shift. Didn't fill up till about 6:45 when we went on a wait, stayed pretty steady after that but the wait never got too long. By 7:30 we were up to about a 35 min wait and by 8:30 we had some 45-50 quotes but no one waited that long. we came off the wait by 9:30. cut H1, SA1, CT, and went three on. By ten I cut down to just closers. Ticket times were all good and fast. all plates went out looking great!
Some A**hole scratched graffiti into the mens room mirror. i dont understand people...
It was Renee's last shift, she will be missed. we bought her dinner and a drink after her shift.
Specials:n/a
3 Staff members that stood out (why/how):
Andrew for staying for a very sick Leary K... thank you sir
Beorn for being on his 3 or 4 double and still busting butt!!
Any VIP's in?
Comps& Void Detail:
Spill- X3 mt beautiful, Jinjo, and Well gin
K.bucks- $10 from derek
emp day off clair
k Bucks- $ 55 from Clair
emp day off- sent out a bf carp to clairs family
bday- X1
server misring- dynamite ck should have been tori-t
F&F- jason C's coworker from bull fight
R&M needs:
office printer is acting up, its printing really slow, seems off.
86'd items/ need more:
LY Dinner Sales: 5869.00
TY Dinner Sales: 7897.00
+/- : +2028.00, +35%
Dinner Covers: 243
Avg PPA: 32.50
Weather: Cold front came through
Special events?: 3 days till xmas
Who worked: Dusten CL1, Cynthia CL2, Derek, Krystin, Johnny, Renee, Naoto and Jason C bar, Chaz and Beorn SA, Brennan FR, Jenny H1, Melody H2, Annie CT
Flow of Business, Cuts and Ticket Times:
Slow start to the shift. Didn't fill up till about 6:45 when we went on a wait, stayed pretty steady after that but the wait never got too long. By 7:30 we were up to about a 35 min wait and by 8:30 we had some 45-50 quotes but no one waited that long. we came off the wait by 9:30. cut H1, SA1, CT, and went three on. By ten I cut down to just closers. Ticket times were all good and fast. all plates went out looking great!
Some A**hole scratched graffiti into the mens room mirror. i dont understand people...
It was Renee's last shift, she will be missed. we bought her dinner and a drink after her shift.
Specials:n/a
3 Staff members that stood out (why/how):
Andrew for staying for a very sick Leary K... thank you sir
Beorn for being on his 3 or 4 double and still busting butt!!
Any VIP's in?
Comps& Void Detail:
Spill- X3 mt beautiful, Jinjo, and Well gin
K.bucks- $10 from derek
emp day off clair
k Bucks- $ 55 from Clair
emp day off- sent out a bf carp to clairs family
bday- X1
server misring- dynamite ck should have been tori-t
F&F- jason C's coworker from bull fight
R&M needs:
office printer is acting up, its printing really slow, seems off.
86'd items/ need more:
Friday AM Recap 12/22/17
Written By: Leary
LY Lunch Sales: 2772
TY Lunch Sales: 3128
+/- : +356, +13%
Lunch Covers: 159
Avg PPA: 19.67
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 5%
Weather: Cloudy, rainy, and big temperature drop by the end of the afternoon
Special events?:
Who worked:
Derek, Krystin, Patrick, John H, Kelly D Cl 1, Lindsey Cl 2, Beorn SA, Annie & Brit H, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was pretty chill for the Friday before a holiday weekend. I'm guessing folks are still out doing some last minute shopping. We had a few tables waiting to be complete for the first couple of hours. We did fill up after 1, but only had a few tables waiting here or there. Ticket times seemed good, but honestly I was staying away from the food.
Specials:
3 Staff members that stood out (why/how):
-Daniel seemed to do well making nigiri today, but I only watched him for a little bit.
-Had to remind Kelly D to use a tray. She was trying to carry 2 bar drinks in one hand and it looked like an accident waiting to happen.
-Drew is an angel for staying for me so I could go home and get some rest. I hate being sick.
Any VIP's in?
Comps& Void Detail:
R&M needs:
Added the no onions button on the salad mods,
also added a forced modifier for Whiskeys, Scotches, and 2 OZ Sochu so you have to pick how they want and we can avoid any high dollar comps in the future.
86'd items/ need more:
LY Lunch Sales: 2772
TY Lunch Sales: 3128
+/- : +356, +13%
Lunch Covers: 159
Avg PPA: 19.67
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 5%
Weather: Cloudy, rainy, and big temperature drop by the end of the afternoon
Special events?:
Who worked:
Derek, Krystin, Patrick, John H, Kelly D Cl 1, Lindsey Cl 2, Beorn SA, Annie & Brit H, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was pretty chill for the Friday before a holiday weekend. I'm guessing folks are still out doing some last minute shopping. We had a few tables waiting to be complete for the first couple of hours. We did fill up after 1, but only had a few tables waiting here or there. Ticket times seemed good, but honestly I was staying away from the food.
Specials:
3 Staff members that stood out (why/how):
-Daniel seemed to do well making nigiri today, but I only watched him for a little bit.
-Had to remind Kelly D to use a tray. She was trying to carry 2 bar drinks in one hand and it looked like an accident waiting to happen.
-Drew is an angel for staying for me so I could go home and get some rest. I hate being sick.
Any VIP's in?
Comps& Void Detail:
R&M needs:
Added the no onions button on the salad mods,
also added a forced modifier for Whiskeys, Scotches, and 2 OZ Sochu so you have to pick how they want and we can avoid any high dollar comps in the future.
86'd items/ need more:
Thursday PM Recap 12/21
Written By: Chelsea (welcome to my novel!)
LY Dinner Sales: $5367
TY Dinner Sales: $8188
+/- : 53% or $2821 over LY
Dinner Covers: 258
Avg PPA: $31.74
Weather: warm for a December day!
Special events?: Christmas Week
Who worked: Renee, John, Cindy, Kelly D, Derek and Dusten CL. Annie Cktl, Naoto and Johnny Bar, Brennan FR, Beorn and Cal SA, Alyssa and Melody Host.
Flow of Business, Cuts and Ticket Times: First 30 minutes was steady, then they started rolling in. Filled up shortly after that and by 5:55 the wait was 25 minutes. Two 6-tops added on the wait at that time as well. The hosts got those two six tops sat pretty soon afterward and then around 6:40 there was a brief moment where we were almost off the wait, and they then the list started growing again. It hovered around 45 minutes most of the night until it went down to just around 20m a little bit before 9. At 9:10 we went off the wait, cut Annie, Melody, Beorn, and then went 2 on. Just 3-4 tables came in after that but Dusten and Derek held it down. Ticket times were overall good, some rolls took some time earlier in the shift but it wasn't more than 20-25 minutes and customers were happy.
Specials: none
3 Staff members that stood out (why/how):
- Derek was putting in a lot of rolls with the mod "Fly Please" during the shift, and Toshi asked me about it after a while. Derek said that he would use that for rolls for tables that had already ordered a lot of food, but were adding on a roll or two later so that it wouldn't take 20-25mins. I asked him to please feel out his tables and ask if they wanted to order more sooner than that, or to see if there was a different modifier that can be used to indicate that. Also, after giving me his checkout, he was nowhere to be found, and I sent him a text looking for him and he popped in from the back door.
- Managers, please make sure the hosts check out with you before they go. Alyssa didn't say anything before she left, and the sweeping was not done in the bathrooms.
- Renee had a table that never saw her again after they closed out with her, and tried to order a beer from the bar. She was later angry that they gave her a weak tip, although she knew exactly what she did wrong. Please remind servers that they still need to give their tables service after the check is closed.
- Mr Tran's plating can be very sloppy, as in food pieces/sauces/marks on the plate around the rolls when going out. Thankfully Josh at the sushi bar was very attentive to these pieces/marks and cleaned them up as best he could when he saw them. He is a great trainer, he is on point with catching these things early on.
- Melody's skirt was too short today, and yesterday Alyssa was wearing a T-Shirt at the host stand. Let's go over the dress policies at the next all staff meeting please!
- John and Dusten both received Kome Bucks they said they were owed from reaching the sales point on the GC contest. I tried to give them one $10 and one $15 Kome Bucks for it, but I can't find the old $15 Kome Bucks. Did they get tossed out? They would still be useful for employees, as the new ones don't come in until the 2nd.
- Cindy had two large parties tonight, one was an 8 top that let us know that they were actually a 6 when they got here. We let them know the policy and let them know that next time there would be a cancellation fee. The second one was a 12 top, and she needed some help running food to her other tables while getting the 12 top started but then she got back on track.
Any VIP's in? former employee Rachel, Addie and her bf, True, Jesse from Barfly's
Comps& Void Detail: Recovery edamame for a table that Alyssa mistakenly put as a 1 top but was a 4 top so their wait time was longer than expected. FNF sake toro for Jesse, FNF Sake Toro and Aburi Aji for a regular Mimi that brought us a candle, Birthday Fried Ice Cream, Kome Bucks from Dusten, Recovery Kome Bucks from 10/13, Server Misring 2oz Kuro Kame, Dusten didn't know the difference in the two buttons. Server misring Nihon Junmai, John thought she said house sake but she said hot sake. Guest Changed Mind Ika-Yaki, two different customers at a larger table had ordered it, and when the second came out they realized they had only intended on ordering one. Server Misring Jellyfish on that same ticket, John forgot to ring it in until the customers had asked about it.
R&M needs: No Onions modifier for salads. Cocktail server does not have a Happy Hour tab in Aloha. Can we go over the Shochu with the servers at the meeting? Not everyone knew that a regular pour of shochu was 1.5 oz and that the 2oz was a separate button/order.
86'd items/ need more: Toro, Uni
LY Dinner Sales: $5367
TY Dinner Sales: $8188
+/- : 53% or $2821 over LY
Dinner Covers: 258
Avg PPA: $31.74
Weather: warm for a December day!
Special events?: Christmas Week
Who worked: Renee, John, Cindy, Kelly D, Derek and Dusten CL. Annie Cktl, Naoto and Johnny Bar, Brennan FR, Beorn and Cal SA, Alyssa and Melody Host.
Flow of Business, Cuts and Ticket Times: First 30 minutes was steady, then they started rolling in. Filled up shortly after that and by 5:55 the wait was 25 minutes. Two 6-tops added on the wait at that time as well. The hosts got those two six tops sat pretty soon afterward and then around 6:40 there was a brief moment where we were almost off the wait, and they then the list started growing again. It hovered around 45 minutes most of the night until it went down to just around 20m a little bit before 9. At 9:10 we went off the wait, cut Annie, Melody, Beorn, and then went 2 on. Just 3-4 tables came in after that but Dusten and Derek held it down. Ticket times were overall good, some rolls took some time earlier in the shift but it wasn't more than 20-25 minutes and customers were happy.
Specials: none
3 Staff members that stood out (why/how):
- Derek was putting in a lot of rolls with the mod "Fly Please" during the shift, and Toshi asked me about it after a while. Derek said that he would use that for rolls for tables that had already ordered a lot of food, but were adding on a roll or two later so that it wouldn't take 20-25mins. I asked him to please feel out his tables and ask if they wanted to order more sooner than that, or to see if there was a different modifier that can be used to indicate that. Also, after giving me his checkout, he was nowhere to be found, and I sent him a text looking for him and he popped in from the back door.
- Managers, please make sure the hosts check out with you before they go. Alyssa didn't say anything before she left, and the sweeping was not done in the bathrooms.
- Renee had a table that never saw her again after they closed out with her, and tried to order a beer from the bar. She was later angry that they gave her a weak tip, although she knew exactly what she did wrong. Please remind servers that they still need to give their tables service after the check is closed.
- Mr Tran's plating can be very sloppy, as in food pieces/sauces/marks on the plate around the rolls when going out. Thankfully Josh at the sushi bar was very attentive to these pieces/marks and cleaned them up as best he could when he saw them. He is a great trainer, he is on point with catching these things early on.
- Melody's skirt was too short today, and yesterday Alyssa was wearing a T-Shirt at the host stand. Let's go over the dress policies at the next all staff meeting please!
- John and Dusten both received Kome Bucks they said they were owed from reaching the sales point on the GC contest. I tried to give them one $10 and one $15 Kome Bucks for it, but I can't find the old $15 Kome Bucks. Did they get tossed out? They would still be useful for employees, as the new ones don't come in until the 2nd.
- Cindy had two large parties tonight, one was an 8 top that let us know that they were actually a 6 when they got here. We let them know the policy and let them know that next time there would be a cancellation fee. The second one was a 12 top, and she needed some help running food to her other tables while getting the 12 top started but then she got back on track.
Any VIP's in? former employee Rachel, Addie and her bf, True, Jesse from Barfly's
Comps& Void Detail: Recovery edamame for a table that Alyssa mistakenly put as a 1 top but was a 4 top so their wait time was longer than expected. FNF sake toro for Jesse, FNF Sake Toro and Aburi Aji for a regular Mimi that brought us a candle, Birthday Fried Ice Cream, Kome Bucks from Dusten, Recovery Kome Bucks from 10/13, Server Misring 2oz Kuro Kame, Dusten didn't know the difference in the two buttons. Server misring Nihon Junmai, John thought she said house sake but she said hot sake. Guest Changed Mind Ika-Yaki, two different customers at a larger table had ordered it, and when the second came out they realized they had only intended on ordering one. Server Misring Jellyfish on that same ticket, John forgot to ring it in until the customers had asked about it.
R&M needs: No Onions modifier for salads. Cocktail server does not have a Happy Hour tab in Aloha. Can we go over the Shochu with the servers at the meeting? Not everyone knew that a regular pour of shochu was 1.5 oz and that the 2oz was a separate button/order.
86'd items/ need more: Toro, Uni
Thursday, December 21, 2017
thur AM recap 12/21/17
Written By: Devin Steuerwald
LY Lunch Sales: 3085.00
TY Lunch Sales: 3591.00
+/- : +506.00, +16%
Lunch Covers: 167
Avg PPA: 21.50
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 3.61%
Weather: sunny currently the high will be 58
Special events?: 4 days till xmas
Who worked: Clair Cl1, Kelly S CL2, Zayn, Pat, Kelly D, John H, Jason C bar, Brennan FR, Beorn SA, Annie H1
Flow of Business, Cuts and Ticket Times:
great lunch! steady start with us going on a wait at 11:40 stayed on the wait most of the shift till about 1:30. The wait time was very low for the most part wait time was 15-20 min. Ticket times were mostly good but got a little long at the end of service. the kitchen lost a couple of tickets. I had to comp a bento box that was at 30+ minutes, due to the ticket being lost. The other ticket was a veggie temp that took 30+ but they were not in a hurry and had other food.
We did have a 10 top reservation show up with only 7 people while we were on a wait. I told them unfortunately we could no honor the reservation because they didn't have enough people for a reservation and they would be subject to the wait. I told them that We could get the4m sat in about 20 min and they talked it over with themselves and decided to leave. I did explain our policy with them and they seemed to understand why they would have to be on the wait.
We had the Exe. Chef of 1883 provision Co. come in today. he asked if Take would be interested in doing a celebrity chef event they are doing. his number is 512-471-6684
We got a training health inspection today, Elizabeth handled it. Iwasn't around when they were going over it with Leary and Elizabeth.
Specials:n/a
3 Staff members that stood out (why/how):
Had a guest get slightly upset with annie because she skipped over him. he was sitting at the end of the bench with a large party and it looked like he was with them. when he told annie that he had been skipped over we got him sat right away. I ordered some edamame for him and his guest and apologised again. after his meal he went back up to Annie and apologised to her. he said that he had thought about it and "of course you couldn't see me amongst that other group of people" he also told her that she was doing a great job...i guess he was just hungry.
Also had another table aske to speak to the manager, when i went up to them they just wanted to tell me what a great job Annie had done and that she was really friendly! great job Annie!
Clair won the pre bussing contest today judged by beorn! I gave her all the GC sales I got for the day.
Any VIP's in?
Head chef of 1883 provision
Brian Connolly owner of vulcan video
Comps& Void Detail:
recovery- edamame- long wait time
KB- kelly S
kit error- tix time bento box
F&F- Brian Connolly
R&M needs:
Ice machine repair man came by at the beginning of the shift to work on the ice machine, he didn't check out with anyone or tell us what he did. but the ice machine seems to be making ice again.
86'd items/ need more:
LY Lunch Sales: 3085.00
TY Lunch Sales: 3591.00
+/- : +506.00, +16%
Lunch Covers: 167
Avg PPA: 21.50
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 3.61%
Weather: sunny currently the high will be 58
Special events?: 4 days till xmas
Who worked: Clair Cl1, Kelly S CL2, Zayn, Pat, Kelly D, John H, Jason C bar, Brennan FR, Beorn SA, Annie H1
Flow of Business, Cuts and Ticket Times:
great lunch! steady start with us going on a wait at 11:40 stayed on the wait most of the shift till about 1:30. The wait time was very low for the most part wait time was 15-20 min. Ticket times were mostly good but got a little long at the end of service. the kitchen lost a couple of tickets. I had to comp a bento box that was at 30+ minutes, due to the ticket being lost. The other ticket was a veggie temp that took 30+ but they were not in a hurry and had other food.
We did have a 10 top reservation show up with only 7 people while we were on a wait. I told them unfortunately we could no honor the reservation because they didn't have enough people for a reservation and they would be subject to the wait. I told them that We could get the4m sat in about 20 min and they talked it over with themselves and decided to leave. I did explain our policy with them and they seemed to understand why they would have to be on the wait.
We had the Exe. Chef of 1883 provision Co. come in today. he asked if Take would be interested in doing a celebrity chef event they are doing. his number is 512-471-6684
We got a training health inspection today, Elizabeth handled it. Iwasn't around when they were going over it with Leary and Elizabeth.
Specials:n/a
3 Staff members that stood out (why/how):
Had a guest get slightly upset with annie because she skipped over him. he was sitting at the end of the bench with a large party and it looked like he was with them. when he told annie that he had been skipped over we got him sat right away. I ordered some edamame for him and his guest and apologised again. after his meal he went back up to Annie and apologised to her. he said that he had thought about it and "of course you couldn't see me amongst that other group of people" he also told her that she was doing a great job...i guess he was just hungry.
Also had another table aske to speak to the manager, when i went up to them they just wanted to tell me what a great job Annie had done and that she was really friendly! great job Annie!
Clair won the pre bussing contest today judged by beorn! I gave her all the GC sales I got for the day.
Any VIP's in?
Head chef of 1883 provision
Brian Connolly owner of vulcan video
Comps& Void Detail:
recovery- edamame- long wait time
KB- kelly S
kit error- tix time bento box
F&F- Brian Connolly
R&M needs:
Ice machine repair man came by at the beginning of the shift to work on the ice machine, he didn't check out with anyone or tell us what he did. but the ice machine seems to be making ice again.
86'd items/ need more:
Wednesday, December 20, 2017
Wed Pm recap 12/20/17
Written By: Devin Steuerwald
LY Dinner Sales: 6484.00
TY Dinner Sales: 8299.00
+/- : +1815.00, +28%
Dinner Covers: 258
Avg PPA: $32.17
Weather:clear currently the temp is 55, the high today was 77
Special events?: 5 days till xmas
Who worked: Sophia CL1, Derek Cl2, John H, Kelly D, Patrick, Zayn, Lindsey and Krystin bar, Beorn SA, Brennan FR, Alyssa H1, Annie H2.
Flow of Business, Cuts and Ticket Times:
steady start with a line at the door at 5pm. went on a wait by 6:15, by 7 pm the average wait was 35 min. went up to about 40 min by 8pm and then up to about 45 min by 9pm. we came off the wait by 9:40 but still stayed pretty full for the rest of the night. Cut H1 at 9:40. We didn't have as many large parties tonight as we did last night. 8 top reservation at 8pm, 1 walk in 7 top, and 3 walk in 6 tops. the majority of the business tonight was two tops.
Patrick had a table that sent their spooky roll back and said they didn't like it. I went and talked to them and they said the tuna was too spicy for them...I took it off their bill.
We had a couple of tables go into long quote times tonight, one was a larger group that went over 20 min the other was a 15 min over. I sent out edamame to them and went and apologised for the wait. neither table was upset.
Bar dishwasher is getting a lot of water on the floor, not sure if it coming from the drain or what. But the bar said it didn't feel like it was working properly tonight, they said it felt like it was filling up with too much water.
We had a pretty large bar error tonight. guest ordered Suntory Hakushu 12yr and a mars Iwai, kelly D told the table that they would come neat. the ticket came in and wasn't modified to be neat and the bar put them over ice. the table asked for them to be remade without ice. What is the default for unmodified plain liquor order? it should be neat right? we should let all of the bar staff know this.
Beorn told me that with his back the way it is he physically can not move a table by himself. can we hit this in pre shift with everyone. Help him out before his slipped disc gets worse, WE NEED HIM!!
******URGENT**** the left sushi case is not working. the sushi bar pulled them out to clean and when they went to plug it back in it would not turn on. they are leaving notes for the am crew to not use and I called Leary to tell him. He said he would call to try to get it repaired in the am.
Specials:
n/a
3 Staff members that stood out (why/how):
Alyssa had a hard shift, she came to work in a plain white t shirt. Leary talked to her about dress code and she took it personally and started crying. after a little while she got out of her funk. we should go over dress code in the all emp meeting.
Any VIP's in?
milo and his Dad
Masa from Uchi
Comps& Void Detail:
F&F- Masa
recovery- long wait time X2
DNL- spooky roll, they said they didn't like the spicy tuna in the roll.
Bday- X5
Kome Bucks- $15 xmas special card
kome bucks- From sophia
spill- suntory H., mars Iwai
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6484.00
TY Dinner Sales: 8299.00
+/- : +1815.00, +28%
Dinner Covers: 258
Avg PPA: $32.17
Weather:clear currently the temp is 55, the high today was 77
Special events?: 5 days till xmas
Who worked: Sophia CL1, Derek Cl2, John H, Kelly D, Patrick, Zayn, Lindsey and Krystin bar, Beorn SA, Brennan FR, Alyssa H1, Annie H2.
Flow of Business, Cuts and Ticket Times:
steady start with a line at the door at 5pm. went on a wait by 6:15, by 7 pm the average wait was 35 min. went up to about 40 min by 8pm and then up to about 45 min by 9pm. we came off the wait by 9:40 but still stayed pretty full for the rest of the night. Cut H1 at 9:40. We didn't have as many large parties tonight as we did last night. 8 top reservation at 8pm, 1 walk in 7 top, and 3 walk in 6 tops. the majority of the business tonight was two tops.
Patrick had a table that sent their spooky roll back and said they didn't like it. I went and talked to them and they said the tuna was too spicy for them...I took it off their bill.
We had a couple of tables go into long quote times tonight, one was a larger group that went over 20 min the other was a 15 min over. I sent out edamame to them and went and apologised for the wait. neither table was upset.
Bar dishwasher is getting a lot of water on the floor, not sure if it coming from the drain or what. But the bar said it didn't feel like it was working properly tonight, they said it felt like it was filling up with too much water.
We had a pretty large bar error tonight. guest ordered Suntory Hakushu 12yr and a mars Iwai, kelly D told the table that they would come neat. the ticket came in and wasn't modified to be neat and the bar put them over ice. the table asked for them to be remade without ice. What is the default for unmodified plain liquor order? it should be neat right? we should let all of the bar staff know this.
Beorn told me that with his back the way it is he physically can not move a table by himself. can we hit this in pre shift with everyone. Help him out before his slipped disc gets worse, WE NEED HIM!!
******URGENT**** the left sushi case is not working. the sushi bar pulled them out to clean and when they went to plug it back in it would not turn on. they are leaving notes for the am crew to not use and I called Leary to tell him. He said he would call to try to get it repaired in the am.
Specials:
n/a
3 Staff members that stood out (why/how):
Alyssa had a hard shift, she came to work in a plain white t shirt. Leary talked to her about dress code and she took it personally and started crying. after a little while she got out of her funk. we should go over dress code in the all emp meeting.
Any VIP's in?
milo and his Dad
Masa from Uchi
Comps& Void Detail:
F&F- Masa
recovery- long wait time X2
DNL- spooky roll, they said they didn't like the spicy tuna in the roll.
Bday- X5
Kome Bucks- $15 xmas special card
kome bucks- From sophia
spill- suntory H., mars Iwai
R&M needs:
86'd items/ need more:
Wed am recap 12/20/17
Written By: Devin Steuerwald
LY Lunch Sales: 2713.00
TY Lunch Sales: 3345.00
+/- : +632.00, +23%
Lunch Covers: 173
Avg PPA: 19.34
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 6.22%
Weather: mostly sunny the high will be 75
Special events?: 5 days till xmas
Who worked: Johnny CL1, Kelly S CL2, Mandy, Zayn, Jason C bar, Beorn Sa, Hiroe FR, Kelly D H1
Flow of Business, Cuts and Ticket Times: steady start to the shift with us filling up and going on a wait by 12:20, the wait stayed pretty steady until about 1:30. the highest wait was about 30 min. Ticket times were mostly good. we had a lost sushi lunch ticket that got up to about 40 min. I comped it off for the wait. other than that ticket time were great for sushi and kitchen.
Specials:n/a
3 Staff members that stood out (why/how):
Andrew really helped out a lot today at the host stand, really made the shift go smooth having him here.
Kelly S won a pre bussing contest she won all the walk up GC sales i had for the day.
Any VIP's in?
alex from sa ten
sarah sa ten
jim sa ten
Comps & Void Detail:
owner comp for kayo
F&F- zato gift for lady in camacho section
birthday- X1
sushi error- tix time on sushi lucn
emp day off for everyone listed above
R&M needs:
Ice machine stopped making ice tonight, we had to order from king daddy for $50. Leary is aware of the situation and is having someone come look at it tomorrow.
86'd items/ need more:
LY Lunch Sales: 2713.00
TY Lunch Sales: 3345.00
+/- : +632.00, +23%
Lunch Covers: 173
Avg PPA: 19.34
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 6.22%
Weather: mostly sunny the high will be 75
Special events?: 5 days till xmas
Who worked: Johnny CL1, Kelly S CL2, Mandy, Zayn, Jason C bar, Beorn Sa, Hiroe FR, Kelly D H1
Flow of Business, Cuts and Ticket Times: steady start to the shift with us filling up and going on a wait by 12:20, the wait stayed pretty steady until about 1:30. the highest wait was about 30 min. Ticket times were mostly good. we had a lost sushi lunch ticket that got up to about 40 min. I comped it off for the wait. other than that ticket time were great for sushi and kitchen.
Specials:n/a
3 Staff members that stood out (why/how):
Andrew really helped out a lot today at the host stand, really made the shift go smooth having him here.
Kelly S won a pre bussing contest she won all the walk up GC sales i had for the day.
Any VIP's in?
alex from sa ten
sarah sa ten
jim sa ten
Comps & Void Detail:
owner comp for kayo
F&F- zato gift for lady in camacho section
birthday- X1
sushi error- tix time on sushi lucn
emp day off for everyone listed above
R&M needs:
Ice machine stopped making ice tonight, we had to order from king daddy for $50. Leary is aware of the situation and is having someone come look at it tomorrow.
86'd items/ need more:
Tuesday, December 19, 2017
tue pm recap 12/19/17
Written By: Devin Steuerwald
LY Dinner Sales: 5488.00
TY Dinner Sales: 8738.00
+/- : +3250.00, +59%
Dinner Covers: 272
Avg PPA: 32.13
Weather: mostly cloudy currently its 62 the high today was 70.
Special events?: 6 days till xmas
Who worked:
Clait CL1, Zayn CL2, Derek, Mandy, Pat, Kelly S, Lindsey and Krystin on Bar, Annie H2, Alyssa H1, Cal SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Busy busy busy! we were quick to fill up and go on a wait by 6:04. stayed busy all night. At one point we had 80 people on the wait! average wait was 45-1 hour. our average quote times were going over 10-20 min. a lot of big tops and people camping. something to be aware of this week with quote times. We had 1 7 top, 1 8 top, 3 6 tops, and 4 5 tops all walk in, that plus the 1 8pm 10 top reservation. ticket times from sushi bar were all fast. At the hight of business today we had some long kitchen ticket times. Everyone was ordering friend items so that station got backed up. they pumped food out as fast as they could though! came off the wait 9:30 cut H1 and went down to 2 on with just closers. With the amount of business we had tonight we could have used 1 more host and 1 more SA.
Specials:
mushroom tempura - 18---great job!
3 Staff members that stood out (why/how):
-Hiroe did a great job as expo/food runner. we had a lot of tickets and with very little help she kept it all straight.
-all of my servers tonight did a great job at pre bussing down to the glass! i was really proud of them for it!
-BOH had more tickets at once then i have ever seen here and the got it all out fast and looking great.
Any VIP's in?
Josh
Ally from Sa ten
Ginny Marie
David who does our POS
Comps& Void Detail:
recovery- X3 for long quote times
birthday X2
GCM- X3- yakiniku said it was chewy, i tried a piece that they didn't eat and it was perfect to me.
temp special- guest canceled because they ordered too much
guest said they only ordered 1 Crunchy dynamite zayn wrote down 2.
Server misring- bar ordered a longhorn by mistake
kome bucks- $15 from guest from GC sales
F&F- david POS- 31.50
F&F- Ginny M 8.40
emp day off- Josh
Emp day off- Ally from sa ten
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5488.00
TY Dinner Sales: 8738.00
+/- : +3250.00, +59%
Dinner Covers: 272
Avg PPA: 32.13
Weather: mostly cloudy currently its 62 the high today was 70.
Special events?: 6 days till xmas
Who worked:
Clait CL1, Zayn CL2, Derek, Mandy, Pat, Kelly S, Lindsey and Krystin on Bar, Annie H2, Alyssa H1, Cal SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Busy busy busy! we were quick to fill up and go on a wait by 6:04. stayed busy all night. At one point we had 80 people on the wait! average wait was 45-1 hour. our average quote times were going over 10-20 min. a lot of big tops and people camping. something to be aware of this week with quote times. We had 1 7 top, 1 8 top, 3 6 tops, and 4 5 tops all walk in, that plus the 1 8pm 10 top reservation. ticket times from sushi bar were all fast. At the hight of business today we had some long kitchen ticket times. Everyone was ordering friend items so that station got backed up. they pumped food out as fast as they could though! came off the wait 9:30 cut H1 and went down to 2 on with just closers. With the amount of business we had tonight we could have used 1 more host and 1 more SA.
Specials:
mushroom tempura - 18---great job!
3 Staff members that stood out (why/how):
-Hiroe did a great job as expo/food runner. we had a lot of tickets and with very little help she kept it all straight.
-all of my servers tonight did a great job at pre bussing down to the glass! i was really proud of them for it!
-BOH had more tickets at once then i have ever seen here and the got it all out fast and looking great.
Any VIP's in?
Josh
Ally from Sa ten
Ginny Marie
David who does our POS
Comps& Void Detail:
recovery- X3 for long quote times
birthday X2
GCM- X3- yakiniku said it was chewy, i tried a piece that they didn't eat and it was perfect to me.
temp special- guest canceled because they ordered too much
guest said they only ordered 1 Crunchy dynamite zayn wrote down 2.
Server misring- bar ordered a longhorn by mistake
kome bucks- $15 from guest from GC sales
F&F- david POS- 31.50
F&F- Ginny M 8.40
emp day off- Josh
Emp day off- Ally from sa ten
R&M needs:
86'd items/ need more:
Tuesday A.M. 12/19/17
Written By: Drew
LY Lunch Sales: $2428
TY Lunch Sales: $3136
+/- : +708
Lunch Covers: 156
Avg PPA: $20.10
Weather:
Rainy and Chilly in the 60's
Special events?:
Last day of School for AISD and 6 more days until Christmas.
Who worked:
Patrick, Cindy, Kelly S CL 1, Sophia CL2, Brittany H, Brennan FR, Chaz SA, Johnny BAR.
Flow of Business, Cuts and Ticket Times:
-Today was a gloomy day, people trickled in right at open. Had a lot of people in the beginning that we tried to seat in the party room but about 3 tables in a row requested to not sit in the party room. One customer even referred to it as the DUNGEON!
-Once we got 2/3 of the way full people didn't care what they wanted. Went on a wait at 12:30 and stayed on a 15-20 min wait til about 1:30. I ran a contest today for who could help out the dishpit the best and organize the area on the free time, i let marilu and jaime be in charge of picking the server, and Kelly S won, so she got a free lunch.
-Had an incident today with a 3 top in Pats section. They had all ordered Hokkaidon Tokusen set and a bunch of other apps and side dishes. General Toshi misread one of the Hokkaidon and made a Chirashi tokusen. By the time they were remaking the order, the ladies had to go back to work. Patrick didn't notify me until it was already too late, i quickly sprung into the office, grabbed 3 of the holiday 15 kome bucks since i was told not to use the 15 kome bucks that have our old address. Went over to the table with their check and apologized profusely. One of the women had already left and the other 2 stayed behind to pay. They told me they were regulars and that they understand but just didn't have the time to wait today. Also one of the women let me know that there is something further she would like to discuss but didn't have time to do it in person. I gave her all my info as well as info@kome incase she wanted to speak to anyone else above me.
Specials:
3 Staff members that stood out (why/how):
-Patrick said the ladies showed no signs of being in a rush to leave until they said so. I spoke with him about getting a manger involved at the appropriate time rather than after the damaged has been done.
-Kelly was really impressive today, not only did she help a ton in the dish pit but she rarely ever needed help herself and she also helped the bar when she could. Very helpful.
-Cindy had a lot of large parties and did very well handling all of them.
Any VIP's in?
Comps& Void Detail:
$30 in Kome bucks from Bartender
$15 Holiday Kome Bucks also from Bar
Voided Hokkaidon-Sushi Error
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2428
TY Lunch Sales: $3136
+/- : +708
Lunch Covers: 156
Avg PPA: $20.10
Weather:
Rainy and Chilly in the 60's
Special events?:
Last day of School for AISD and 6 more days until Christmas.
Who worked:
Patrick, Cindy, Kelly S CL 1, Sophia CL2, Brittany H, Brennan FR, Chaz SA, Johnny BAR.
Flow of Business, Cuts and Ticket Times:
-Today was a gloomy day, people trickled in right at open. Had a lot of people in the beginning that we tried to seat in the party room but about 3 tables in a row requested to not sit in the party room. One customer even referred to it as the DUNGEON!
-Once we got 2/3 of the way full people didn't care what they wanted. Went on a wait at 12:30 and stayed on a 15-20 min wait til about 1:30. I ran a contest today for who could help out the dishpit the best and organize the area on the free time, i let marilu and jaime be in charge of picking the server, and Kelly S won, so she got a free lunch.
-Had an incident today with a 3 top in Pats section. They had all ordered Hokkaidon Tokusen set and a bunch of other apps and side dishes. General Toshi misread one of the Hokkaidon and made a Chirashi tokusen. By the time they were remaking the order, the ladies had to go back to work. Patrick didn't notify me until it was already too late, i quickly sprung into the office, grabbed 3 of the holiday 15 kome bucks since i was told not to use the 15 kome bucks that have our old address. Went over to the table with their check and apologized profusely. One of the women had already left and the other 2 stayed behind to pay. They told me they were regulars and that they understand but just didn't have the time to wait today. Also one of the women let me know that there is something further she would like to discuss but didn't have time to do it in person. I gave her all my info as well as info@kome incase she wanted to speak to anyone else above me.
Specials:
3 Staff members that stood out (why/how):
-Patrick said the ladies showed no signs of being in a rush to leave until they said so. I spoke with him about getting a manger involved at the appropriate time rather than after the damaged has been done.
-Kelly was really impressive today, not only did she help a ton in the dish pit but she rarely ever needed help herself and she also helped the bar when she could. Very helpful.
-Cindy had a lot of large parties and did very well handling all of them.
Any VIP's in?
Comps& Void Detail:
$30 in Kome bucks from Bartender
$15 Holiday Kome Bucks also from Bar
Voided Hokkaidon-Sushi Error
R&M needs:
86'd items/ need more:
Monday PM 12/18/17 recap
Written By: Dusten
LY Dinner Sales: 5477
TY Dinner Sales: 7770
+/- : +42%, +$2293
Dinner Covers: 223
Avg PPA: 34.84
Weather: foggy 50's. misty and wet.
Special events?: week before Christmas
Who worked: Mandy, Sophia, Zayn, John H, Cindy CL1, Clair CL2, Hiroe SA, Alyssa and Annie Host, Cal SA, Grace and Johnny Bar
Flow of Business, Cuts and Ticket Times: Tonight was pretty rough, but we made it. Had an abundance of reservations and large parties walking in as well. At 5:30 we had 2 16-top resos, a 12 and a 10. The 10 turned into 12 and the first 16 turned into 23. We also had a 7 and an 8 walk in before 6pm. Quote times were over an hour for any table and we had at least 3 parties go 20+ minutes over their quote time. Fun! Honestly it could've been much worse. There were no food issues, there were little to no misrings. A couple of women were miffed about the 86'd house wine during happy hour, but if the 2 hours they squatted at the table was any indication, they got over it.
We basically put the parties where we could fit them. It proved to be a challenge for navigating through the dining room for servers. Mandy most notably dropped an entire bottle of Nihon Sakari Junmai. I feel like noise levels approached 4917 levels at one time. That was mainly Taylor Kirk's party I think. Bunch of bros there. I felt pretty bad for the tables that shared the party room with our 16-top parties, but they were pretty gracious. Just happy to get a table I guess. It seemed like a pretty challenging night, but our numbers weren't outrageous. On the other hand, I wonder if we'd have seen as much business with the weather as it was. Once we got the two 12-tops out of the dining room, the wait dwindled and I was able to cut to just two servers. This was right about 9pm.
Tonight was a night I think that our staff really did a great job, all things considered. There were difficulties aplenty and I hear no complaints and no one drug their feet. It was a pleasure to see everyone working to their full ability.
Specials:
3 Staff members that stood out (why/how): John and Cindy were champs with the big parties. They worked out a system between them and had those parties turning their pockets out for us. Any question they had, they already had the answer, I would just tell them to communicate with each other, and the job was done. Very impressive.
One of Zayn's parties followed up with us to say how impressed they were with every aspect of their meal. Always encouraging to hear!
New guy did well at dish it seems. The dishpit stayed organized, but I think it took a significant nosedive during the last hour. I don't think FOH was pulling their weight with sorting dishes. Or maybe all departments. Hard to say. It was a mess.
Matt apparently made the entire kitchen part of a large catering order while simultaneously Expo-ing at lunch. Que Chingon!
Any VIP's in? Aside from the parties, there may have been some regulars. The guy who almost always buys Chaz a beer. a few other familiar faces.
Derek with friends.
Comps& Void Detail: Recover comps for underquotes: Chicken kara-age, Kome Fries, Edamame x2, 3x Zato, Glass of Pinot Grigio- these were 3 different parties that waited over 20 minutes, one for nearly 30 beyond their quote time. They were all very happy once i got done with them.
Spill for Mandy's dropped Nihon Sakari Junmai, a Yuzu Bellini (overmade) and a Thai the Room (made incorrectly)
bday fried ice cream (x3)
SIN for Spiderhouse folks
Employee day off for Derek, drinks and food.
4x edamame for the first 16-top. They snubbed our winelist, brought in their own. I had told them that we did a corkage fee, only to find out we cannot do that anymore.
Guest Changed mind on hot sake.
$15 Holiday Kome bucks redeemed
R&M needs:
86'd items/ need more: We could stand to have about a dozen more drink menus printed. Many were soiled tonight.
LY Dinner Sales: 5477
TY Dinner Sales: 7770
+/- : +42%, +$2293
Dinner Covers: 223
Avg PPA: 34.84
Weather: foggy 50's. misty and wet.
Special events?: week before Christmas
Who worked: Mandy, Sophia, Zayn, John H, Cindy CL1, Clair CL2, Hiroe SA, Alyssa and Annie Host, Cal SA, Grace and Johnny Bar
Flow of Business, Cuts and Ticket Times: Tonight was pretty rough, but we made it. Had an abundance of reservations and large parties walking in as well. At 5:30 we had 2 16-top resos, a 12 and a 10. The 10 turned into 12 and the first 16 turned into 23. We also had a 7 and an 8 walk in before 6pm. Quote times were over an hour for any table and we had at least 3 parties go 20+ minutes over their quote time. Fun! Honestly it could've been much worse. There were no food issues, there were little to no misrings. A couple of women were miffed about the 86'd house wine during happy hour, but if the 2 hours they squatted at the table was any indication, they got over it.
We basically put the parties where we could fit them. It proved to be a challenge for navigating through the dining room for servers. Mandy most notably dropped an entire bottle of Nihon Sakari Junmai. I feel like noise levels approached 4917 levels at one time. That was mainly Taylor Kirk's party I think. Bunch of bros there. I felt pretty bad for the tables that shared the party room with our 16-top parties, but they were pretty gracious. Just happy to get a table I guess. It seemed like a pretty challenging night, but our numbers weren't outrageous. On the other hand, I wonder if we'd have seen as much business with the weather as it was. Once we got the two 12-tops out of the dining room, the wait dwindled and I was able to cut to just two servers. This was right about 9pm.
Tonight was a night I think that our staff really did a great job, all things considered. There were difficulties aplenty and I hear no complaints and no one drug their feet. It was a pleasure to see everyone working to their full ability.
Specials:
3 Staff members that stood out (why/how): John and Cindy were champs with the big parties. They worked out a system between them and had those parties turning their pockets out for us. Any question they had, they already had the answer, I would just tell them to communicate with each other, and the job was done. Very impressive.
One of Zayn's parties followed up with us to say how impressed they were with every aspect of their meal. Always encouraging to hear!
New guy did well at dish it seems. The dishpit stayed organized, but I think it took a significant nosedive during the last hour. I don't think FOH was pulling their weight with sorting dishes. Or maybe all departments. Hard to say. It was a mess.
Matt apparently made the entire kitchen part of a large catering order while simultaneously Expo-ing at lunch. Que Chingon!
Any VIP's in? Aside from the parties, there may have been some regulars. The guy who almost always buys Chaz a beer. a few other familiar faces.
Derek with friends.
Comps& Void Detail: Recover comps for underquotes: Chicken kara-age, Kome Fries, Edamame x2, 3x Zato, Glass of Pinot Grigio- these were 3 different parties that waited over 20 minutes, one for nearly 30 beyond their quote time. They were all very happy once i got done with them.
Spill for Mandy's dropped Nihon Sakari Junmai, a Yuzu Bellini (overmade) and a Thai the Room (made incorrectly)
bday fried ice cream (x3)
SIN for Spiderhouse folks
Employee day off for Derek, drinks and food.
4x edamame for the first 16-top. They snubbed our winelist, brought in their own. I had told them that we did a corkage fee, only to find out we cannot do that anymore.
Guest Changed mind on hot sake.
$15 Holiday Kome bucks redeemed
R&M needs:
86'd items/ need more: We could stand to have about a dozen more drink menus printed. Many were soiled tonight.
Monday, December 18, 2017
Mon Am Recap 12/18/17
Written By: Devin Steuerwald
LY Lunch Sales: 2051.00
TY Lunch Sales: 3109.00
+/- : +1058.00, +52%
Lunch Covers: 167
Avg PPA: 18.62
Previous Days Labor: 28%
Previous Days Comps: 7%
Controllable Comps: 1.76%
Weather: rainy and foggy at the start of the shift
Special events?: n/a
Who worked: Lindsey CL1, Kelly S CL2, mandy, Sophia, Krystin Bar, Beorn SA, Brittney H1, Hiroe FR
Flow of Business, Cuts and Ticket Times: Steady start to the day with us filling up and going on a wait by 12:15. Wait stayed pretty small ( 10-15) until about 12:45 when the wait climbed to 30-40 min. started to come down around 1:30 when we came off the wait. Cut down to just closers since everyone had tables. Ticket times were all good and fast and all plates went out looking great.
Noticed we had three reservations for Xmas eve. called them all to let them know there was a glitch in the Resey software and that we were sorry for the inconvenience but we will be closed on the 24 and 25 also that we have a $25 GC in the office for each of them. Elizabeth then showed me how to block a day in resey.
Most of the pint glasses this morning needed to be rewashed, this seems to be a reoccurring theme. I know its a struggle to get out on time with the dishwashers but we need to make sure they are changing the water and checking the level of the chemicals. washing the glasses multiple times is a waste of time and money.
Amanda accidently spilled a miso on a guest today, the guest was very cool and understanding about it. I comped off their drinks as a thank you, 2 iced green tea
We had a frozen in the middle takoyaki go out today, i spoke to the table. they were very understanding. I offered to have the item remade but they said they were fine.
We are completely out of towels so i washed some dirty ones to get us through till wednesday.
Specials: n/a
3 Staff members that stood out (why/how):
brittney did a great job holding down the host stand when we were busy today
Any VIP's in?
Comps& Void Detail:
recovery - spilled miso
KIT Error- Cold Takoyaki
recovery- sd sushi rice-- guest didnt know diffrence between sashimi and nigiri
F&F- for brennan and his mom and brother
emp day off- brennan
F&F- Brennan family
F&F- Jess
Birthday- X1
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2051.00
TY Lunch Sales: 3109.00
+/- : +1058.00, +52%
Lunch Covers: 167
Avg PPA: 18.62
Previous Days Labor: 28%
Previous Days Comps: 7%
Controllable Comps: 1.76%
Weather: rainy and foggy at the start of the shift
Special events?: n/a
Who worked: Lindsey CL1, Kelly S CL2, mandy, Sophia, Krystin Bar, Beorn SA, Brittney H1, Hiroe FR
Flow of Business, Cuts and Ticket Times: Steady start to the day with us filling up and going on a wait by 12:15. Wait stayed pretty small ( 10-15) until about 12:45 when the wait climbed to 30-40 min. started to come down around 1:30 when we came off the wait. Cut down to just closers since everyone had tables. Ticket times were all good and fast and all plates went out looking great.
Noticed we had three reservations for Xmas eve. called them all to let them know there was a glitch in the Resey software and that we were sorry for the inconvenience but we will be closed on the 24 and 25 also that we have a $25 GC in the office for each of them. Elizabeth then showed me how to block a day in resey.
Most of the pint glasses this morning needed to be rewashed, this seems to be a reoccurring theme. I know its a struggle to get out on time with the dishwashers but we need to make sure they are changing the water and checking the level of the chemicals. washing the glasses multiple times is a waste of time and money.
Amanda accidently spilled a miso on a guest today, the guest was very cool and understanding about it. I comped off their drinks as a thank you, 2 iced green tea
We had a frozen in the middle takoyaki go out today, i spoke to the table. they were very understanding. I offered to have the item remade but they said they were fine.
We are completely out of towels so i washed some dirty ones to get us through till wednesday.
Specials: n/a
3 Staff members that stood out (why/how):
brittney did a great job holding down the host stand when we were busy today
Any VIP's in?
Comps& Void Detail:
recovery - spilled miso
KIT Error- Cold Takoyaki
recovery- sd sushi rice-- guest didnt know diffrence between sashimi and nigiri
F&F- for brennan and his mom and brother
emp day off- brennan
F&F- Brennan family
F&F- Jess
Birthday- X1
R&M needs:
86'd items/ need more:
Sunday, December 17, 2017
Sunday PM 12/17/17 recap
Written By: Dusten
LY Dinner Sales: 4093
TY Dinner Sales: 7310
+/- : 79% increase, +$3217
Dinner Covers: 201
Avg PPA: 36.37
Weather: cloudy, 50's and 40's
Special events?: Holiday Shopping Season, Trail of Lights
Who worked: Derek, Sophia, John H, Cindy CL1, Clair CL2, Grace and Naoto at Bar, Melody and Jenny Host, Hiroe FR, Beorn SA and Annie Cktl
Flow of Business, Cuts and Ticket Times: Busy start. Not much of a line at 5:30, but it seems everyone just showed up at that time. We had two large parties walk in, 7 and 9 if I recall, plus our reservation. With all of that, we were full by 6pm. Quote times for a table went up to a high of 45 minutes. Once the big parties got up, we were able to seat a good amount of people and tables turned a little quicker.
Pretty sharp drop off in customers around 8:15. Seems to be the pattern this weekend. I cut Annie at 8:30. Cut Derek, Sophia and the bar at 8:45 and then two on at 9:15pm.
Specials: We sold two of the mushroom specials. one was FNF'd for chef-friends of Vince.
3 Staff members that stood out (why/how): Beorn was pretty visibly worn down towards the end of the shift. Everyone agreed to let him get cut a little earlier.
Derek continues to see if we can hook up tables he thinks are cool. A server at some restaurant he went to last night came in. He asked about SIN discount. I told him that was tomorrow. It was Cindy's table. She later came to ask me if we were doing anything for them- but equally puzzled as to why Derek didn't just do something himself. At least twice this week I rang in and transferred zato-ichi pieces on Camacho's behalf, you know, so HE could pay for his friends to get a little treat.
The dish pit was noticeably more organized tonight. Wes did a good job. Could be that he was more focused on the job rather than existential and epistemological debates, or searching through playlists to find songs that best accompany with such discussions. Josh definitely is helping with coaching the dishwashers on keeping things organized and not allowing careless placement of plates and glassware. I will say this, when Take or Vince or even Jersey found people to be lacking in performance in the kitchen and needed to re-focus the group, the music was the first thing 86'd.
I have noticed that Annie hordes a considerable amount of check presenters when she is cocktailing, including using one to store her receipts. I realize the cocktail servers are doing a good deal more sales here than at 4917, however she definitely needs to be using a server book for her own paperwork. There were multiple times this weekend, both server stations were completely out of check presenters and I would fine two or three at the host stand filled with receipts or scratch paper with orders scribbled on them.
Any VIP's in? Kazu of Fukumoto with 4 other people.
The older couple affectionately known as Ruthy's Parents. They aren't and I should really learn their names.
Comps& Void Detail: Bday Parfait,
FOH Error for yakitori set. Went to wrong table?
Bday Fried Ice Cream x2 (separate tables of course)
Server Misring Shishito peppers- meant to ring in Shishamo
$25 Kome bucks for old Mercury GC.
FNF'd dinner special for Vince's friends.
FNF'd Gyoza for Kazu,
$20 Kome bucks from customer from water break
R&M needs: I need a key to the office. The lock is very easily accidentally locked and it'd would kinda suck for that to happen and the MOD to not have any way to gain access without calling someone in, particularly if their phone was in the office too.
86'd items/ need more: Duck breast,
House Red,
Lychee Sangria,
House White,
Udon Noodles,
Rei sake.
LY Dinner Sales: 4093
TY Dinner Sales: 7310
+/- : 79% increase, +$3217
Dinner Covers: 201
Avg PPA: 36.37
Weather: cloudy, 50's and 40's
Special events?: Holiday Shopping Season, Trail of Lights
Who worked: Derek, Sophia, John H, Cindy CL1, Clair CL2, Grace and Naoto at Bar, Melody and Jenny Host, Hiroe FR, Beorn SA and Annie Cktl
Flow of Business, Cuts and Ticket Times: Busy start. Not much of a line at 5:30, but it seems everyone just showed up at that time. We had two large parties walk in, 7 and 9 if I recall, plus our reservation. With all of that, we were full by 6pm. Quote times for a table went up to a high of 45 minutes. Once the big parties got up, we were able to seat a good amount of people and tables turned a little quicker.
Pretty sharp drop off in customers around 8:15. Seems to be the pattern this weekend. I cut Annie at 8:30. Cut Derek, Sophia and the bar at 8:45 and then two on at 9:15pm.
Specials: We sold two of the mushroom specials. one was FNF'd for chef-friends of Vince.
3 Staff members that stood out (why/how): Beorn was pretty visibly worn down towards the end of the shift. Everyone agreed to let him get cut a little earlier.
Derek continues to see if we can hook up tables he thinks are cool. A server at some restaurant he went to last night came in. He asked about SIN discount. I told him that was tomorrow. It was Cindy's table. She later came to ask me if we were doing anything for them- but equally puzzled as to why Derek didn't just do something himself. At least twice this week I rang in and transferred zato-ichi pieces on Camacho's behalf, you know, so HE could pay for his friends to get a little treat.
The dish pit was noticeably more organized tonight. Wes did a good job. Could be that he was more focused on the job rather than existential and epistemological debates, or searching through playlists to find songs that best accompany with such discussions. Josh definitely is helping with coaching the dishwashers on keeping things organized and not allowing careless placement of plates and glassware. I will say this, when Take or Vince or even Jersey found people to be lacking in performance in the kitchen and needed to re-focus the group, the music was the first thing 86'd.
I have noticed that Annie hordes a considerable amount of check presenters when she is cocktailing, including using one to store her receipts. I realize the cocktail servers are doing a good deal more sales here than at 4917, however she definitely needs to be using a server book for her own paperwork. There were multiple times this weekend, both server stations were completely out of check presenters and I would fine two or three at the host stand filled with receipts or scratch paper with orders scribbled on them.
Any VIP's in? Kazu of Fukumoto with 4 other people.
The older couple affectionately known as Ruthy's Parents. They aren't and I should really learn their names.
Comps& Void Detail: Bday Parfait,
FOH Error for yakitori set. Went to wrong table?
Bday Fried Ice Cream x2 (separate tables of course)
Server Misring Shishito peppers- meant to ring in Shishamo
$25 Kome bucks for old Mercury GC.
FNF'd dinner special for Vince's friends.
FNF'd Gyoza for Kazu,
$20 Kome bucks from customer from water break
R&M needs: I need a key to the office. The lock is very easily accidentally locked and it'd would kinda suck for that to happen and the MOD to not have any way to gain access without calling someone in, particularly if their phone was in the office too.
86'd items/ need more: Duck breast,
House Red,
Lychee Sangria,
House White,
Udon Noodles,
Rei sake.
Sunday AM Recap 12/17/17
Written By: Leary
LY Lunch Sales: 2114
TY Lunch Sales: 3690
+/- : +1576, +75%
Lunch Covers: 145
Avg PPA: $25
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 5.73%
Weather: Cloudy and chilly
Special events?:
Who worked:
Sophia, Patrick, Kelly D, Kelly S Cl 1, Mandy Cl 2, Alyssa & Veronica H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Very mellow Sunday. It was a steady flow of guests, but we never filled up completely. By 130 I cut Veronica, and cut Sophia at 2. We had a small little pop of tables at 220, but then that was it. Ticket times were good. Staff was pretty unchallenged.
Specials:
3 Staff members that stood out (why/how):
-Beorn is such a trooper and working through his back pain.
-I sat down and talked with Alyssa at the end of the shift, about her slow decline of performance. I let her know that as the oldest host currently she sets the tone for how the other hosts work. I also went over how she needs to be more focused, organized, and hustle more whenever she cocktails. She was very receptive, and said she agreed with everything I laid out. Hopefully will see the difference.
Any VIP's in?
Elizabeth's Mother
Comps& Void Detail:
-FNF for Elizabeth's Mom
-FNF for old SA Jason
-Bday dessert
R&M needs:
Still waiting on Coke to come by and check out the carbonation issue.
86'd items/ need more:
LY Lunch Sales: 2114
TY Lunch Sales: 3690
+/- : +1576, +75%
Lunch Covers: 145
Avg PPA: $25
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 5.73%
Weather: Cloudy and chilly
Special events?:
Who worked:
Sophia, Patrick, Kelly D, Kelly S Cl 1, Mandy Cl 2, Alyssa & Veronica H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Very mellow Sunday. It was a steady flow of guests, but we never filled up completely. By 130 I cut Veronica, and cut Sophia at 2. We had a small little pop of tables at 220, but then that was it. Ticket times were good. Staff was pretty unchallenged.
Specials:
3 Staff members that stood out (why/how):
-Beorn is such a trooper and working through his back pain.
-I sat down and talked with Alyssa at the end of the shift, about her slow decline of performance. I let her know that as the oldest host currently she sets the tone for how the other hosts work. I also went over how she needs to be more focused, organized, and hustle more whenever she cocktails. She was very receptive, and said she agreed with everything I laid out. Hopefully will see the difference.
Any VIP's in?
Elizabeth's Mother
Comps& Void Detail:
-FNF for Elizabeth's Mom
-FNF for old SA Jason
-Bday dessert
R&M needs:
Still waiting on Coke to come by and check out the carbonation issue.
86'd items/ need more:
Saturday PM Recap 12/16/17
Written By: Chelsea
LY Dinner Sales: $6580
TY Dinner Sales: $8993
+/- : 37% or $2413 over LY
Dinner Covers: 273
Avg PPA: $32.94
Weather: rainy and cold.
Special events?: none
Who worked: Clair, Lindsey, Krystin, Cindy, Derek and Dusten CL, Alyssa Cktl, Naoto and Camacho Bar, Hiroe FR, Beorn and John SA, Melody and Veronica Host.
Flow of Business, Cuts and Ticket Times: Had a crowd outside at opening, but it only filled us up about 1/3-1/2 of the restaurant, and the rest trickled in throughout the rest of the first hour. The whole place was full by 5:55, and then it seemed most people wanted to eat early and get home because of the weather, as the wait grew considerably and was at 45m by 6:15. It stayed at 45 minutes most of the evening, but then did the same as last night and waned down after 8:30. By 8:55 we were temporarily off the wait, until we had a walk in 6 top but they only ended up waiting 15 minutes or so, and just a small handful of tables after that. At 9:35, cut Melody, Alyssa, and went 3 on, cut John at 9:45, and went 2 on at 10. Ticket times were mostly good, but had some fried items take quite a while at the initial pop, one which needed to be comped and was by Leary.
Specials: Kinoko Tempura no Shio Zanmai - 10
3 Staff members that stood out (why/how):
- Melody and Veronica are getting stronger as a team. Since it was a slightly slower night than most Saturday nights, they were able to stay on top of things better than usual and their quotes were on point.
- All the servers were in a good mood and there was more teamwork and less grumbles. Hooray!
- Dish team seemed to have trouble getting started tonight, because they were unable to catch up from lunch. There seemed to be a mountain of dishes most of the evening, and there were three dishwashers. After talking with Josh, it looks like we need three dishwashers for both lunch and dinner on Saturdays. Demond was hustling and moving all night, but the other two didn't have the same sense of urgency, which slowed all three of them down. Josh helped out the dish pit after close so they wouldn't be stuck here all night.
Any VIP's in? James and Ingrid, former employee Fumi.
Comps& Void Detail: 2x Zato-Ichi recovery, the Bar had a Moriawase that added softshell crab but they didn't hear the customer order it, so it was made on the fly and was left at the end of the bar where the bartenders didn't see it and by the time they handed it to the customer it was cold. Resent another one quickly and also the Zatoichi and they were happy. Void BTL spk rose, Alyssa meant to put a glass. Server Misring Karaage, the customer said Kurage but Dusten misheard them. Spill Cassis and Soda. DNL 2x Chazuke, Leary noted that the (regular) customers said there wasn't enough flavor and he believes it was not enough bonito after talking with Josh. Kitchen error for a 31m Moriawase (mentioned above). $20 Kome Bucks from the water main break.
R&M needs: Coke carbonation issue Leary mentioned from lunch.
Closing managers, please make sure the EDC has settled before you go. Last night's had failed and had to be run again tonight, which takes some time. If it fails, you might have to run it 2/3 times before it goes.
86'd items/ need more: Is there a way to only discount off the Mod of an item on the dish? Tried to comp the softshell crab from the earlier problem but the Aloha wouldn't allow me to only discount the Mod of the Moriawase without taking off the whole thing. Also, do we still have the Jangle newspaper? The hosts were looking for it so they could wrap toilet paper but we couldn't find them anywhere.
The deposit was somehow $10 short, but I count each server's cash deposit with them as they give them to me, so I'm not sure how it happened and I didn't realize it until they had all left. Took it from the change bag so it has $1490. Apologies for my error!
LY Dinner Sales: $6580
TY Dinner Sales: $8993
+/- : 37% or $2413 over LY
Dinner Covers: 273
Avg PPA: $32.94
Weather: rainy and cold.
Special events?: none
Who worked: Clair, Lindsey, Krystin, Cindy, Derek and Dusten CL, Alyssa Cktl, Naoto and Camacho Bar, Hiroe FR, Beorn and John SA, Melody and Veronica Host.
Flow of Business, Cuts and Ticket Times: Had a crowd outside at opening, but it only filled us up about 1/3-1/2 of the restaurant, and the rest trickled in throughout the rest of the first hour. The whole place was full by 5:55, and then it seemed most people wanted to eat early and get home because of the weather, as the wait grew considerably and was at 45m by 6:15. It stayed at 45 minutes most of the evening, but then did the same as last night and waned down after 8:30. By 8:55 we were temporarily off the wait, until we had a walk in 6 top but they only ended up waiting 15 minutes or so, and just a small handful of tables after that. At 9:35, cut Melody, Alyssa, and went 3 on, cut John at 9:45, and went 2 on at 10. Ticket times were mostly good, but had some fried items take quite a while at the initial pop, one which needed to be comped and was by Leary.
Specials: Kinoko Tempura no Shio Zanmai - 10
3 Staff members that stood out (why/how):
- Melody and Veronica are getting stronger as a team. Since it was a slightly slower night than most Saturday nights, they were able to stay on top of things better than usual and their quotes were on point.
- All the servers were in a good mood and there was more teamwork and less grumbles. Hooray!
- Dish team seemed to have trouble getting started tonight, because they were unable to catch up from lunch. There seemed to be a mountain of dishes most of the evening, and there were three dishwashers. After talking with Josh, it looks like we need three dishwashers for both lunch and dinner on Saturdays. Demond was hustling and moving all night, but the other two didn't have the same sense of urgency, which slowed all three of them down. Josh helped out the dish pit after close so they wouldn't be stuck here all night.
Any VIP's in? James and Ingrid, former employee Fumi.
Comps& Void Detail: 2x Zato-Ichi recovery, the Bar had a Moriawase that added softshell crab but they didn't hear the customer order it, so it was made on the fly and was left at the end of the bar where the bartenders didn't see it and by the time they handed it to the customer it was cold. Resent another one quickly and also the Zatoichi and they were happy. Void BTL spk rose, Alyssa meant to put a glass. Server Misring Karaage, the customer said Kurage but Dusten misheard them. Spill Cassis and Soda. DNL 2x Chazuke, Leary noted that the (regular) customers said there wasn't enough flavor and he believes it was not enough bonito after talking with Josh. Kitchen error for a 31m Moriawase (mentioned above). $20 Kome Bucks from the water main break.
R&M needs: Coke carbonation issue Leary mentioned from lunch.
Closing managers, please make sure the EDC has settled before you go. Last night's had failed and had to be run again tonight, which takes some time. If it fails, you might have to run it 2/3 times before it goes.
86'd items/ need more: Is there a way to only discount off the Mod of an item on the dish? Tried to comp the softshell crab from the earlier problem but the Aloha wouldn't allow me to only discount the Mod of the Moriawase without taking off the whole thing. Also, do we still have the Jangle newspaper? The hosts were looking for it so they could wrap toilet paper but we couldn't find them anywhere.
The deposit was somehow $10 short, but I count each server's cash deposit with them as they give them to me, so I'm not sure how it happened and I didn't realize it until they had all left. Took it from the change bag so it has $1490. Apologies for my error!
Saturday, December 16, 2017
Saturday AM Recap 12/16/17
Written By: Leary
LY Lunch Sales: 3471
TY Lunch Sales: 4991
+/- : +1520, +44%
Lunch Covers: 221
Avg PPA: 22.58
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 2.34%
Weather: Cold and rainy
Special events?:
Who worked:
Kelly D, Mandy, Sophia, John H, Zayn Cl 1, Johnny Cl 2, Cal & Beorn SA, Annie & Melody H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a busy Saturday. The first 45 minutes were pretty mellow, but we filled up by noon and hit a 30 minute wait. 45 minutes was the peak wait time. Steady wait until the very end. Sat our last table at 2:58 pm. Kitchen ticket times were good. Had some longer ticket times at the end of the shift. I saw a couple of 25-30 roll tickets.
Specials:
3 Staff members that stood out (why/how):
-Kitchen did really well today. Vince kept the staff and the tickets perfect organized. The only misstep was a slightly undercooked Takoyaki, but really solid job by everyone.
-Leo seemed to be struggling a bit again. At one point I noticed that he was trying to cut a maki roll, and his knife tore the nori instead of cutting it. I asked him how often he sharpens his knife and he got quickly flustered by the question. I let him know it was ok, but he had to keep his knife sharp to avoid this issue. I asked him to have Toshi help him, but not sure if that happened or not. Someone please help him sharpen his knife.
-Servers were off today. Everyone was one tripping themselves, and not running food. Followed up with a few of them at the end of the shift and consolidating actions and running food.
-Hiroe is still struggling on the expo line. I think the height of things is really difficult for her at times. She also has a bad habit of not pulling tickets off the printer. At one point I walked up and I noticed there were items in the window without tickets, and when I grabbed the tickets from the printer it was about as tall as me. She does have a great attention to the detail of the dishes, catches things missed by the kitchen, and garnishes are always perfect.
Any VIP's in?
John
Shakey Graves (the staff was pretty uncouth about it)
Owner of Hi-Fi Mycology
Trish from the Alamo
Comps& Void Detail:
-Kitchen error for an undercooked Takoyaki
-Server error Kids Sushi Plate, John misunderstood, they wanted the cooked plate
-FNF for a Mushroom Tempura spec sent to our mushroom provider from Hi-Fi Mycology
-FNF for Trish
R&M needs:
-Coke came out today to get the root beer working. We did later start having issues with the carbonation going in and out. It seem to work ok for awhile and then happened again during dinner. It fixed itself once again, but I put in a service call in, and someone should be out here tonight or tomorrow morning.
86'd items/ need more:
LY Lunch Sales: 3471
TY Lunch Sales: 4991
+/- : +1520, +44%
Lunch Covers: 221
Avg PPA: 22.58
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 2.34%
Weather: Cold and rainy
Special events?:
Who worked:
Kelly D, Mandy, Sophia, John H, Zayn Cl 1, Johnny Cl 2, Cal & Beorn SA, Annie & Melody H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a busy Saturday. The first 45 minutes were pretty mellow, but we filled up by noon and hit a 30 minute wait. 45 minutes was the peak wait time. Steady wait until the very end. Sat our last table at 2:58 pm. Kitchen ticket times were good. Had some longer ticket times at the end of the shift. I saw a couple of 25-30 roll tickets.
Specials:
3 Staff members that stood out (why/how):
-Kitchen did really well today. Vince kept the staff and the tickets perfect organized. The only misstep was a slightly undercooked Takoyaki, but really solid job by everyone.
-Leo seemed to be struggling a bit again. At one point I noticed that he was trying to cut a maki roll, and his knife tore the nori instead of cutting it. I asked him how often he sharpens his knife and he got quickly flustered by the question. I let him know it was ok, but he had to keep his knife sharp to avoid this issue. I asked him to have Toshi help him, but not sure if that happened or not. Someone please help him sharpen his knife.
-Servers were off today. Everyone was one tripping themselves, and not running food. Followed up with a few of them at the end of the shift and consolidating actions and running food.
-Hiroe is still struggling on the expo line. I think the height of things is really difficult for her at times. She also has a bad habit of not pulling tickets off the printer. At one point I walked up and I noticed there were items in the window without tickets, and when I grabbed the tickets from the printer it was about as tall as me. She does have a great attention to the detail of the dishes, catches things missed by the kitchen, and garnishes are always perfect.
Any VIP's in?
John
Shakey Graves (the staff was pretty uncouth about it)
Owner of Hi-Fi Mycology
Trish from the Alamo
Comps& Void Detail:
-Kitchen error for an undercooked Takoyaki
-Server error Kids Sushi Plate, John misunderstood, they wanted the cooked plate
-FNF for a Mushroom Tempura spec sent to our mushroom provider from Hi-Fi Mycology
-FNF for Trish
R&M needs:
-Coke came out today to get the root beer working. We did later start having issues with the carbonation going in and out. It seem to work ok for awhile and then happened again during dinner. It fixed itself once again, but I put in a service call in, and someone should be out here tonight or tomorrow morning.
86'd items/ need more:
Fri PM recap 12/15/17
Written By:Devin
LY Dinner Sales: 6856.00
TY Dinner Sales:
+/- :
Dinner Covers: 291
Avg PPA:
Weather: Partly cloudy currently its 43 the high today was 59.
Special events?: opening night of star wars!!
Who worked: Dusten Cl1, Zayn Cl2, Krystin, Johnny, Sophia, Kelly S, Alyssa CT, Veronica H1, Melody H2, Chaz and Beorn SA, Brennan FR,
Flow of Business, Cuts and Ticket Times:
Steady start to this friday night! we had a 7 top reservation at 5:50 going on a full wait at 6pm. with an average wait time of 30-40 min for that hour. By 7pm the wait got up to about 45- 50 minand by 8pm it was about 45- to an hour wait. started to thin out around 9pm when we went off the wait. Cut CT, H1, SA1, 9:45 cut Sophia and Kelly S. 10:15 cut Johnny and Krystin. closed with Zayn and Dusten having the whole floor.
Ticket times were fine for the most part we had one big push of tickets where we got about 14 tix in 3 minutes. one of them was a midnight sun that fell apart when kitchen was taking it out of the fryer. I went and talked to the table and they had other food and were happy. other than that tix time were great tonight.
I forgot to mention this in my notes from Thursday am, but we need to start tying up the linen bags, the deliveryman said that he had to pick up a lot of towels out of the looker. He said he wouldn't charge us this time but next time he would have to.
Specials:n/a
3 Staff members that stood out (why/how):
-Beorn is an all star, working through back pain with out any negativity or complaints.
-Brennan is really starting to take charge of the expo window!
Any VIP's in?
Jason and Susan
Yuka and family
Andrew and friends
Comps& Void Detail:
server misring- rang nigiri instead of makki
server misring- age. tofu
recovery- smokey barrel, guest made reservation at the wrong Kome
emp day off- yuka and family
emp day off- andrew
kome bucks- from three diffrent tables for $50
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6856.00
TY Dinner Sales:
+/- :
Dinner Covers: 291
Avg PPA:
Weather: Partly cloudy currently its 43 the high today was 59.
Special events?: opening night of star wars!!
Who worked: Dusten Cl1, Zayn Cl2, Krystin, Johnny, Sophia, Kelly S, Alyssa CT, Veronica H1, Melody H2, Chaz and Beorn SA, Brennan FR,
Flow of Business, Cuts and Ticket Times:
Steady start to this friday night! we had a 7 top reservation at 5:50 going on a full wait at 6pm. with an average wait time of 30-40 min for that hour. By 7pm the wait got up to about 45- 50 minand by 8pm it was about 45- to an hour wait. started to thin out around 9pm when we went off the wait. Cut CT, H1, SA1, 9:45 cut Sophia and Kelly S. 10:15 cut Johnny and Krystin. closed with Zayn and Dusten having the whole floor.
Ticket times were fine for the most part we had one big push of tickets where we got about 14 tix in 3 minutes. one of them was a midnight sun that fell apart when kitchen was taking it out of the fryer. I went and talked to the table and they had other food and were happy. other than that tix time were great tonight.
I forgot to mention this in my notes from Thursday am, but we need to start tying up the linen bags, the deliveryman said that he had to pick up a lot of towels out of the looker. He said he wouldn't charge us this time but next time he would have to.
Specials:n/a
3 Staff members that stood out (why/how):
-Beorn is an all star, working through back pain with out any negativity or complaints.
-Brennan is really starting to take charge of the expo window!
Any VIP's in?
Jason and Susan
Yuka and family
Andrew and friends
Comps& Void Detail:
server misring- rang nigiri instead of makki
server misring- age. tofu
recovery- smokey barrel, guest made reservation at the wrong Kome
emp day off- yuka and family
emp day off- andrew
kome bucks- from three diffrent tables for $50
R&M needs:
86'd items/ need more:
Friday, December 15, 2017
Friday AM Recap 12/15/17
Written By: Leary
LY Lunch Sales: 2331
TY Lunch Sales: 2755
+/- : +424, +18%
Lunch Covers: 143
Avg PPA: 19.27
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 6.49 %
Weather: Sunny and Cool
Special events?:
Who worked: Sophia, Zayn, Kelly D, John H, Lindsey Cl 1, Clair Cl 2,
Flow of Business, Cuts and Ticket Times:
Overall pretty calm for a Friday lunch. We had a little bit of a pop at the end of the shift and got our biggest surge of tickets. It was a little hectic for a minute, but everything went smoothly. Ticket times were good.
Sushi rolls were pretty rough today. Poorly cut (someone's knife needs sharpening) and coming unwrapped. I let Toshi know, and he had time to watch Leo and Matt. Shortly after Andrew put on chef coat and got back there to add some guidance. I'm a little concern that Leo is struggling after being done with training for awhile.
Sorry to pick on the sushi bar today, but I was walking through after the shift, and all the storage shelves are poorly organized, and full of crumbs and food matter. Those shelves need to be cleaned nightly. Do we have opening and closing duties for the sushi bar?
Specials:
3 Staff members that stood out (why/how):
-John H is so hit and miss. I love how friendly he is, but at one point he was walking through 2 sections with empty waters spinning a tray and whistling with nothing to do. Teamwork is still lacking in general. I will make it the main focus on the next eval period.
-Beorn is working with a hurt back, and still doing a great job. I had a pre-bussing contest for lunch to try and help that guy out. Such a work horse.
-Cal put in his 2 weeks today. Not a great loss, but I need to get a replacement ASAP. I have a feeling he won't finish out his 2 weeks.
Any VIP's in?
Neil with a friend
Comps& Void Detail:
-2 Bday desserts, and Owner comp for Take
R&M needs:
-Put in another service call with Coke. They said they didn't have a record of my first request, which is weird because we did get the delivery from that call. They said there is another service request in, but couldn't give me an ETA so hopefully they'll be here Monday or Tuesday.
86'd items/ need more:
LY Lunch Sales: 2331
TY Lunch Sales: 2755
+/- : +424, +18%
Lunch Covers: 143
Avg PPA: 19.27
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 6.49 %
Weather: Sunny and Cool
Special events?:
Who worked: Sophia, Zayn, Kelly D, John H, Lindsey Cl 1, Clair Cl 2,
Flow of Business, Cuts and Ticket Times:
Overall pretty calm for a Friday lunch. We had a little bit of a pop at the end of the shift and got our biggest surge of tickets. It was a little hectic for a minute, but everything went smoothly. Ticket times were good.
Sushi rolls were pretty rough today. Poorly cut (someone's knife needs sharpening) and coming unwrapped. I let Toshi know, and he had time to watch Leo and Matt. Shortly after Andrew put on chef coat and got back there to add some guidance. I'm a little concern that Leo is struggling after being done with training for awhile.
Sorry to pick on the sushi bar today, but I was walking through after the shift, and all the storage shelves are poorly organized, and full of crumbs and food matter. Those shelves need to be cleaned nightly. Do we have opening and closing duties for the sushi bar?
Specials:
3 Staff members that stood out (why/how):
-John H is so hit and miss. I love how friendly he is, but at one point he was walking through 2 sections with empty waters spinning a tray and whistling with nothing to do. Teamwork is still lacking in general. I will make it the main focus on the next eval period.
-Beorn is working with a hurt back, and still doing a great job. I had a pre-bussing contest for lunch to try and help that guy out. Such a work horse.
-Cal put in his 2 weeks today. Not a great loss, but I need to get a replacement ASAP. I have a feeling he won't finish out his 2 weeks.
Any VIP's in?
Neil with a friend
Comps& Void Detail:
-2 Bday desserts, and Owner comp for Take
R&M needs:
-Put in another service call with Coke. They said they didn't have a record of my first request, which is weird because we did get the delivery from that call. They said there is another service request in, but couldn't give me an ETA so hopefully they'll be here Monday or Tuesday.
86'd items/ need more:
Thursday, December 14, 2017
Thursday PM recap 12/14/17
Written By: Chelsea
LY Dinner Sales: $4484
TY Dinner Sales: $7581
+/- : 69% or $3097 over LY
Dinner Covers: 242
Avg PPA: $31.33
Weather: warmer than the past few days but still a cool night.
Special events?: the winning ABIA bid day!
Who worked: Kelly S, Kelly D, John, Derek and Dusten CL, Lindsey and Krystin Bar, Annie Cktl, Brennan FR, Cal and Beorn SA, Alyssa and Melody Host.
Flow of Business, Cuts and Ticket Times: Didn't have the usual happy hour bang but still filled up quickly and were full just before 6 pm. By 6:30, the wait was 20-25m, and stayed there until just after 7. Had two walk in 7 tops shortly afterward and that bumped the wait to 45m and it stayed there until just around 9. The wait was still 15-20m at this point, and we went off the wait a couple minutes after 9:30. Went 2 on then, also cut Annie, Alyssa, and Beorn. Ticket times were good on the food, but the bar drinks/cocktails lagged a bit this evening. Krystin was the one making the drinks and made a handful of mistakes throughout the night that slowed her down considerably. I jumped in to help and made several glasses of wine/sake/beers but didn't feel confident enough to be making any cocktails yet so I was unable to help there. Naoto came out toward the end to assist as well. Thursdays should probably have a server for the 4-table section that the bar has.
Specials: none yet
3 Staff members that stood out (why/how):
- Krystin as mentioned above.
- Every other server except Dusten was a double, and they all pulled through as well as they could have. Derek was still a little grumbly here and there, but that was about it. Kelly S was in a good mood which was great, Kelly D handled some big parties pretty well but needed to be reminded to run her sushi. John needed reminding about running his sushi as well.
- Beorn held up well despite having pulled his back.
- Brennan was a superstar runner as usual. Helping out everywhere he can, wiping down areas around him, such a great asset.
- Annie as mentioned below.
Any VIP's in? True and a friend. A handful of familiar faces, but none I could put names to.
Comps& Void Detail: Guest Changed Mind Beefeater, Spill 2x Calpico-Hi, Spill 1x Mars Iwai, 2x Recovery Edamame, the table had been an 8 top but dropped to a 7 so they cancelled their reso before we even opened, came in and got on the wait and then Annie kept telling them "oh it'll just be a few more minutes" without checking with the hosts but then it ended up being almost 20 more minutes because of some campers, so they seemed a bit irritated and asked for a manager. I chatted with her and she was very understanding, but I sent the edamame their way to get them something to eat quickly and then they were very happy. Reminded Annie to check with the hosts before communicating with customers regarding wait time so they she's not giving the wrong information. Kome Bucks from Dusten, DNL Matcha Maker, 4x Birthday dessert.
R&M needs:
86'd items/ need more: suzuki.
LY Dinner Sales: $4484
TY Dinner Sales: $7581
+/- : 69% or $3097 over LY
Dinner Covers: 242
Avg PPA: $31.33
Weather: warmer than the past few days but still a cool night.
Special events?: the winning ABIA bid day!
Who worked: Kelly S, Kelly D, John, Derek and Dusten CL, Lindsey and Krystin Bar, Annie Cktl, Brennan FR, Cal and Beorn SA, Alyssa and Melody Host.
Flow of Business, Cuts and Ticket Times: Didn't have the usual happy hour bang but still filled up quickly and were full just before 6 pm. By 6:30, the wait was 20-25m, and stayed there until just after 7. Had two walk in 7 tops shortly afterward and that bumped the wait to 45m and it stayed there until just around 9. The wait was still 15-20m at this point, and we went off the wait a couple minutes after 9:30. Went 2 on then, also cut Annie, Alyssa, and Beorn. Ticket times were good on the food, but the bar drinks/cocktails lagged a bit this evening. Krystin was the one making the drinks and made a handful of mistakes throughout the night that slowed her down considerably. I jumped in to help and made several glasses of wine/sake/beers but didn't feel confident enough to be making any cocktails yet so I was unable to help there. Naoto came out toward the end to assist as well. Thursdays should probably have a server for the 4-table section that the bar has.
Specials: none yet
3 Staff members that stood out (why/how):
- Krystin as mentioned above.
- Every other server except Dusten was a double, and they all pulled through as well as they could have. Derek was still a little grumbly here and there, but that was about it. Kelly S was in a good mood which was great, Kelly D handled some big parties pretty well but needed to be reminded to run her sushi. John needed reminding about running his sushi as well.
- Beorn held up well despite having pulled his back.
- Brennan was a superstar runner as usual. Helping out everywhere he can, wiping down areas around him, such a great asset.
- Annie as mentioned below.
Any VIP's in? True and a friend. A handful of familiar faces, but none I could put names to.
Comps& Void Detail: Guest Changed Mind Beefeater, Spill 2x Calpico-Hi, Spill 1x Mars Iwai, 2x Recovery Edamame, the table had been an 8 top but dropped to a 7 so they cancelled their reso before we even opened, came in and got on the wait and then Annie kept telling them "oh it'll just be a few more minutes" without checking with the hosts but then it ended up being almost 20 more minutes because of some campers, so they seemed a bit irritated and asked for a manager. I chatted with her and she was very understanding, but I sent the edamame their way to get them something to eat quickly and then they were very happy. Reminded Annie to check with the hosts before communicating with customers regarding wait time so they she's not giving the wrong information. Kome Bucks from Dusten, DNL Matcha Maker, 4x Birthday dessert.
R&M needs:
86'd items/ need more: suzuki.
Thur Recap 12/14/17
Written By: Devin Steuerwald
LY Lunch Sales: 2356.00
TY Lunch Sales: 3724.00
+/- : +1368.00, +58%
Lunch Covers: 166
Avg PPA: 22.43
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 1.13%
Weather: beautiful day!
Special events?: n/a
Who worked: Johnny Cl1, Derek Cl2, Kelly S, Kelly D, Pat, jason C bar, Annie H1, Chaz SA, John H FR
Flow of Business, Cuts and Ticket Times:
nice start to the day with tables trickling in till about 12:15 when we went on a wait. We had two large reservations, a 9 top at 12pm and a 11 top at 1pm. We stayed on a small wait till 1:40 when it started to clear out. No cuts were made.
I got a customer complaint on Annie today. the guest walked in on her cell phone and Annie asked her to get off the phone so she could get her on the reservation list. the guest thought this was rude and asked to speak with me. I spoke with her and calmed down the situation. but then the guest thought Annie had skipped her and sat someone else so she asked to speak with me again. This time she was upset because annie called her "sweetie" the guest took it as condescending. as i was talking to her annie handed me menus for them and I asked where she wanted me to seat them and she answered me "wherever you like" to witch again the guest took offence too. I sat the guests and apologised again, I assured them that i would talk with the host stand after the shift. I sent out edamame and a gyoza to the table and the sushi bar sent out two zatoichi nigiri to them. I checked back at the end of the meal and they thanked me and said that everything was great. I spoke with Annie about trying to read situations better, if someone is upset with you dont call them "sweetie" even if you call everyone sweetie. and if someone is on the phone when they come up to the host stand find a better way to ask them to get off their phone.
Kelly D's last table, a six top, ordered at the same time Derek was putting in his 11 top and a bento box and a chicken karage got stuck behind them. so all of the rest of the table got their food and ate it before the other items came out. they asked for them to be packaged to go. I looked at the ticket times and the CK K was over 40 min and the bento was at 30. I comped off both items and apologised. we explained what had happened and why it was taking so long. they seemed to understand and were very nice on their way out.
I know we dont do sushi bar modification but does that go for back of the house as well? the 11 top today all ordered bento boxes and modified them all so it threw the kitchen off on ticket times at the end of service. can we do no subs on bento boxes?
Art from TX disposal called for Kayo ---- 512-221-6028
Take your defensive driving certificate came in the mail and is in the office
Specials:
3 Staff members that stood out (why/how):
John H did a great job as food runner, i spoke with him at the end of the shift and coached him on being more vocal and calling for runners. and not letting anyone get in his window or touch his tickets. He told me he like FR and would be up to having this shift more.
Any VIP's in?
Comps& Void Detail:
Kitchen error- tix time on bento box and ck karage
recovery- host complaint
birthday X2
R&M needs:
86'd items/ need more:
toro
LY Lunch Sales: 2356.00
TY Lunch Sales: 3724.00
+/- : +1368.00, +58%
Lunch Covers: 166
Avg PPA: 22.43
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 1.13%
Weather: beautiful day!
Special events?: n/a
Who worked: Johnny Cl1, Derek Cl2, Kelly S, Kelly D, Pat, jason C bar, Annie H1, Chaz SA, John H FR
Flow of Business, Cuts and Ticket Times:
nice start to the day with tables trickling in till about 12:15 when we went on a wait. We had two large reservations, a 9 top at 12pm and a 11 top at 1pm. We stayed on a small wait till 1:40 when it started to clear out. No cuts were made.
I got a customer complaint on Annie today. the guest walked in on her cell phone and Annie asked her to get off the phone so she could get her on the reservation list. the guest thought this was rude and asked to speak with me. I spoke with her and calmed down the situation. but then the guest thought Annie had skipped her and sat someone else so she asked to speak with me again. This time she was upset because annie called her "sweetie" the guest took it as condescending. as i was talking to her annie handed me menus for them and I asked where she wanted me to seat them and she answered me "wherever you like" to witch again the guest took offence too. I sat the guests and apologised again, I assured them that i would talk with the host stand after the shift. I sent out edamame and a gyoza to the table and the sushi bar sent out two zatoichi nigiri to them. I checked back at the end of the meal and they thanked me and said that everything was great. I spoke with Annie about trying to read situations better, if someone is upset with you dont call them "sweetie" even if you call everyone sweetie. and if someone is on the phone when they come up to the host stand find a better way to ask them to get off their phone.
Kelly D's last table, a six top, ordered at the same time Derek was putting in his 11 top and a bento box and a chicken karage got stuck behind them. so all of the rest of the table got their food and ate it before the other items came out. they asked for them to be packaged to go. I looked at the ticket times and the CK K was over 40 min and the bento was at 30. I comped off both items and apologised. we explained what had happened and why it was taking so long. they seemed to understand and were very nice on their way out.
I know we dont do sushi bar modification but does that go for back of the house as well? the 11 top today all ordered bento boxes and modified them all so it threw the kitchen off on ticket times at the end of service. can we do no subs on bento boxes?
Art from TX disposal called for Kayo ---- 512-221-6028
Take your defensive driving certificate came in the mail and is in the office
Specials:
3 Staff members that stood out (why/how):
John H did a great job as food runner, i spoke with him at the end of the shift and coached him on being more vocal and calling for runners. and not letting anyone get in his window or touch his tickets. He told me he like FR and would be up to having this shift more.
Any VIP's in?
Comps& Void Detail:
Kitchen error- tix time on bento box and ck karage
recovery- host complaint
birthday X2
R&M needs:
86'd items/ need more:
toro
Wednesday, December 13, 2017
Wed PM recap 12/13/17
Written By: Devin Steuerwald
LY Dinner Sales: 5069.00
TY Dinner Sales: 6554.00
+/- : +1485.00, +29%
Dinner Covers: 221
Avg PPA: 29.66
Weather: Partly cloudy currently its 48 the high today was 62
Special events?: n/a
Who worked: Johnny Cl1, John H Cl2, Kelly S, Zayn, Pat, Bar Lindsey and Grace, Brennan FR, Chaz SA, Annie H2, Veronica H1
Flow of Business, Cuts and Ticket Times: Slow start to HH did not fill up till 6:20 pm and we went on a wait by 6:25. We had two large reservation (8 top @ pm and 7 top @ 8pm) We stayed on a small wait most of the night, by 8:30 we were at a 30 min wait. We came off the wait by 9:15. Cut H1, Pat and Kelly S and the bar from taking tables. Ticket times were all fast and plates all went out looking great.
Daniel trained on sushi bar tonight and that guy is an all star, they had him on rolls and Josh told me though he was the trainer he was learning from watching him!
I had a $154.00 pay out to vince tonight because his card was declined at restaurant depot so he paid out of his pocket.
Specials:
n/a
3 Staff members that stood out (why/how):
Toshi let me know that Johnny made a few mistakes that the Sushi bar had to fix, im sure he just had an off shift. Sushi bar can be intense with everything coming at you at once.
Any VIP's in?
Ryan from Sa Ten
Friends of Kelly S
friends of zayn
Comps& Void Detail:
Spill X2 ( noted in the log)
Server misring oolong Hi (also noted in spill log)
Emp day off- ryan sa ten
F&F- X2 zayn and Kelly S's friends
bday- X1
R&M needs:
bathroom hand soap refills
86'd items/ need more:
LY Dinner Sales: 5069.00
TY Dinner Sales: 6554.00
+/- : +1485.00, +29%
Dinner Covers: 221
Avg PPA: 29.66
Weather: Partly cloudy currently its 48 the high today was 62
Special events?: n/a
Who worked: Johnny Cl1, John H Cl2, Kelly S, Zayn, Pat, Bar Lindsey and Grace, Brennan FR, Chaz SA, Annie H2, Veronica H1
Flow of Business, Cuts and Ticket Times: Slow start to HH did not fill up till 6:20 pm and we went on a wait by 6:25. We had two large reservation (8 top @ pm and 7 top @ 8pm) We stayed on a small wait most of the night, by 8:30 we were at a 30 min wait. We came off the wait by 9:15. Cut H1, Pat and Kelly S and the bar from taking tables. Ticket times were all fast and plates all went out looking great.
Daniel trained on sushi bar tonight and that guy is an all star, they had him on rolls and Josh told me though he was the trainer he was learning from watching him!
I had a $154.00 pay out to vince tonight because his card was declined at restaurant depot so he paid out of his pocket.
Specials:
n/a
3 Staff members that stood out (why/how):
Toshi let me know that Johnny made a few mistakes that the Sushi bar had to fix, im sure he just had an off shift. Sushi bar can be intense with everything coming at you at once.
Any VIP's in?
Ryan from Sa Ten
Friends of Kelly S
friends of zayn
Comps& Void Detail:
Spill X2 ( noted in the log)
Server misring oolong Hi (also noted in spill log)
Emp day off- ryan sa ten
F&F- X2 zayn and Kelly S's friends
bday- X1
R&M needs:
bathroom hand soap refills
86'd items/ need more:
Mon AM recap 12/13/17
Written By: Devin Steuerwald
LY Lunch Sales: 2499.00
TY Lunch Sales: 2966.00
+/- : +467.00, +19%
Lunch Covers: 139
Avg PPA: 21.34
Previous Days Labor: 21%
Previous Days Comps: 8%
Controllable Comps: .75%
Weather: Sunny currently with a high of 63
Special events?: n/a
Who worked: Sophia Cl1, Kelly D CL2, Pat, Mandy, Naoto Bar, Brittany H1, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slower start to this lunch didn't start getting busy till 12:30ish when we went on a small wait. The wait didn't last long i would say we were off by 1pm and it only got up to about four or five names long. top wait was about 10-15 mins. No cuts were made due to lingering tables. Ticket times were all fast and plates went out looking great.
Specials:
3 Staff members that stood out (why/how):
lots of teamwork and positive attitudes today from all FOH staff.
Any VIP's in?
Eric from Daruma
Friends of Brittany
Comps& Void Detail:
emp day off- eric from daruma
Guest Changed Mind- oolong-hi ( thought it was just oolong tea)
Kome Bucks- $2 price difference in salad
F&F- brittney friends
R&M needs:
86'd items/ need more:
hot sake
LY Lunch Sales: 2499.00
TY Lunch Sales: 2966.00
+/- : +467.00, +19%
Lunch Covers: 139
Avg PPA: 21.34
Previous Days Labor: 21%
Previous Days Comps: 8%
Controllable Comps: .75%
Weather: Sunny currently with a high of 63
Special events?: n/a
Who worked: Sophia Cl1, Kelly D CL2, Pat, Mandy, Naoto Bar, Brittany H1, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slower start to this lunch didn't start getting busy till 12:30ish when we went on a small wait. The wait didn't last long i would say we were off by 1pm and it only got up to about four or five names long. top wait was about 10-15 mins. No cuts were made due to lingering tables. Ticket times were all fast and plates went out looking great.
Specials:
3 Staff members that stood out (why/how):
lots of teamwork and positive attitudes today from all FOH staff.
Any VIP's in?
Eric from Daruma
Friends of Brittany
Comps& Void Detail:
emp day off- eric from daruma
Guest Changed Mind- oolong-hi ( thought it was just oolong tea)
Kome Bucks- $2 price difference in salad
F&F- brittney friends
R&M needs:
86'd items/ need more:
hot sake
tuesday recap 12/12/17
Written By:Devin Steuerwald
LY Dinner Sales: 4332.00
TY Dinner Sales:6570.00
+/- :+1681.00, +34%
Dinner Covers: 210
Avg PPA: 31.29
Weather: partly cloudy the high was 63 currently its 42
Special events?: n/a
Who worked: Mandy CL1, Kelly S CL2, John H, Zayn, Lindsey, Krystin and Johnny Bar, Annie H1, Jenny H2, Cal SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to HH with just a few tables every 10-15 min coming in. By 6:30 we still hadn't filled up only about 87 people. We went on a full wait by almost 7pm. By 8pm our average wait was 35 min and we came off the wait by 8:45. Cut Zayn and lindsey and H1 at 9pm. then cut bar (from tables) and John H at 9:30. Ticket times were great across the board tonight.
We had another hair found in a wasabi/ ginger set up tonight. that is two in less than a week, i feel we should move to wearing gloves and hairnets to make those set ups.
sarah Staples picked up her GC for Ronald McDonald house.
We had a guest at seat 8 at the sushibar say they never got their beef carpaccio even though the sushibar remembers making it. we sent out another on the fly and apologised for the wait. the seemed happy when they left.
***Leary**** The numbers on the spreadsheet didn't match what i had. I added up all the check outs and payouts and my cash matched that, i think there is a problem with the spreadsheet. putting everything in a separate envelope.******update leary stoped by and we discovered that all of the AM checkouts were diffrent then the ones entered. Zayn owes $5, Pat owes $6, Krystin owes $11, Kelly D owes $6, Bar owes $19. I updated the spreadsheet with the correct totals but the deposit is off until we collect this money.
Specials:
3 Staff members that stood out (why/how):
John H did a great job pre bussing, running food (his own and others), and every time i saw him come out of the dish pit he had clean dishes in his hands.
Lindsey was in pain from her neck all shift but she still stayed positive and helpful
Any VIP's in?
Kayo, Take, and family
Kayo's daughters music teacher
Renee and her BF
Comps& Void Detail:
GCM- beef carpaccio
birthday X1
emp day off renee
owner comp
F&F- music teacher
R&M needs:
86'd items/ need more:
hot sake
LY Dinner Sales: 4332.00
TY Dinner Sales:6570.00
+/- :+1681.00, +34%
Dinner Covers: 210
Avg PPA: 31.29
Weather: partly cloudy the high was 63 currently its 42
Special events?: n/a
Who worked: Mandy CL1, Kelly S CL2, John H, Zayn, Lindsey, Krystin and Johnny Bar, Annie H1, Jenny H2, Cal SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to HH with just a few tables every 10-15 min coming in. By 6:30 we still hadn't filled up only about 87 people. We went on a full wait by almost 7pm. By 8pm our average wait was 35 min and we came off the wait by 8:45. Cut Zayn and lindsey and H1 at 9pm. then cut bar (from tables) and John H at 9:30. Ticket times were great across the board tonight.
We had another hair found in a wasabi/ ginger set up tonight. that is two in less than a week, i feel we should move to wearing gloves and hairnets to make those set ups.
sarah Staples picked up her GC for Ronald McDonald house.
We had a guest at seat 8 at the sushibar say they never got their beef carpaccio even though the sushibar remembers making it. we sent out another on the fly and apologised for the wait. the seemed happy when they left.
***Leary**** The numbers on the spreadsheet didn't match what i had. I added up all the check outs and payouts and my cash matched that, i think there is a problem with the spreadsheet. putting everything in a separate envelope.******update leary stoped by and we discovered that all of the AM checkouts were diffrent then the ones entered. Zayn owes $5, Pat owes $6, Krystin owes $11, Kelly D owes $6, Bar owes $19. I updated the spreadsheet with the correct totals but the deposit is off until we collect this money.
Specials:
3 Staff members that stood out (why/how):
John H did a great job pre bussing, running food (his own and others), and every time i saw him come out of the dish pit he had clean dishes in his hands.
Lindsey was in pain from her neck all shift but she still stayed positive and helpful
Any VIP's in?
Kayo, Take, and family
Kayo's daughters music teacher
Renee and her BF
Comps& Void Detail:
GCM- beef carpaccio
birthday X1
emp day off renee
owner comp
F&F- music teacher
R&M needs:
86'd items/ need more:
hot sake
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