Tuesday 12/12/17 A.M.

Written By: Drew

LY Lunch Sales: $2331
TY Lunch Sales: $2486
+/- : +155
Lunch Covers: 127
Avg PPA: $19.57



Weather:
Beautiful weather! Sunny and in the 60's
Special events?:


Who worked:
Kelly D, Krysten, Lindsey BAR, Zayn CL 1, Patrick CL 2, Hiroe FR, Brittany H, Chaz SA

Flow of Business, Cuts and Ticket Times:
-Started out super slow. Got our first table around 11:30, then filled up by 12:30. Went on a small 5 minute wait at that time. I noticed today that alo of servers kept asking me if we could substitute items. Im not sure if its because the staff is newer or if they were all being timid but let make sure we are reitterating to them that we do not do substitutions.
-Had a table send back some Dynamite wings today, said they were undercooked. Leary examined it further and realized it was slightly undercooked. I went over to the table and apologized, offered to have another one refired but they didnt want a replacement, so i just comped it. They were very understanding and said they were regulars and love Kome.
-Had a ticket get lost at sushi bar that was 2 rolls and thats all the guests were eating. I quickly had spencer make them on the fly and had kazu send 2 zatoichi pieces as well since it had been 20 mintues. Delivered their food myself and made sure they were happy.

3 Staff members that stood out (why/how):

-Had a bit of an issue with Brittany constantly leaving the host stand. I spoke with her and told her Managers are there to help but not to take advantage of having someone there. She needs to remain at host stand and not wonder.

-Servers did a terrible job prebussing their tables. Leary had mentioned it to them in passing and i reiterated it again when i saw they were still not prebussing. Lets make sure its part of preshift.

Any VIP's in?
Friend of mine and old customer i brought over from previous restaurant.

Comps& Void Detail:
Kitchen Error Dyn Wings
FNF for my friend.

R&M needs:

86'd items/ need more:
Root Beer.