Wednesday 8/31/16

Written By: Samara

LY Lunch Sales: $1817
Projected Sales : $2025
TY Lunch Sales:$1734
+/- : -5% under LY & -$291 under PS
Lunch Covers: 94
Avg PPA: $18.45


LY Dinner Sales: $4558
Projected Sales : $4688
TY Dinner Sales: $5614
+/- : +23% over LY & +$926 over PS
Dinner Covers: 208
Avg PPA: $26.99


Previous Days Labor:15%

Previous Days Comps: 5.36%
Controllable Comps:0%

Weather:

Special events?:Last day of August. Promo Kome bucks expiration date.


Who worked: LUNCH- Mandy, Lindsey, Alex, Johnny (CL), Tori (H), Taylor (FR), Gabe (SA)
DINNER- Mandy, Camacho, Sayo, Krystin, Sophia (CL), John & Dan (H), Taylor (FR), Gabe (SA)

Flow of Business, Cuts and Ticket Times: Dinner was such a difficult shift. Things started out smoothly with Take as the 5th sushi man on the line. Consistent 45 minute wait by 6pm

Had a couple of issues with the sushi bar. Someone, going to assume it was Ni Ban, lost the ticket for S9 who ordered 3 rolls. Rolls were rung in at the same time at S11. It wasn't until about 40 minutes later did Sophia notice and say something to me. I had sushi bar make them on the fly. To add insult to injury, only 2 out of the 3 rolls were made, so one of the women had to wait an additional 5 minutes for her food. I comped 50% of all their rolls since they also had promo bucks.

Soon after this, Mr. Tran handed me a piece of Uni to hand off to S2. I'm thankful he handed it to me because there was a very large, fingernail sized piece of plastic on top. Not sure where it came from but it was large enough to be visible to the eye and would have been another unnecessary comp. I consistently have to check Mr. Tran's food for dirt and debris. I'm not sure I agree with his standards of cleanliness.

Solo guy at S12 received a cold Age Dashi tofu. Apparently this was the second time he's dined in and this has happened. As he was complaining to Sophia, he witnessed Hector pull out shrimp tempura from the freezer. He made a comment about how instantly disgusted he was by our cooked food standards. I tried to smooth things over with him by sending him two pieces of nigiri but he looked annoy for the rest of his meal. It only got worse when the woman sitting at S11 received a spooky without avocado. I comped the spooky as well.

Ika Yaki had to be remade because it was cold when it hit the table and didn't have Tare.

Take came back around 9:30, which helped get everything back on track.

Specials:

3 Staff members that stood out (why/how): John closed out 3 checks incorrectly tonight. I took a less hands on approach with him as it seems like he learns and improves more this way. We spoke at the end of the shift about slowing down and staying organized, especially since his first cocktail shift is on Sunday. Additionally, I noticed he has a habit of lingering after being cut.  He was standing around waiting for his food 45 minutes after being cut and still clocked in. I asked him not to do this moving forward and briefly explained labor cost and why managers do cuts. His reaction was the most troubling for me personally. He usually is so quick to be defensive or shut down, this time he didn't seem to take me seriously. It's very unlike John to be so opportunistic but maybe this is his way of showing dedication.

Sophia looked defeated by the end of the shift, probably due to the fact that most of the issues with kitchen and sushi bar fell on her tables. I bought her dinner.

Both of Sayo's parties spent over $800 and tipped her equally well. She had the highest sales for the night.

Dan is doing such a solid job at the host stand. I gave him two Alamo Drafthouse tickets.

Any VIP's in? Cole from Cheer Ups, The Franklin's

Comps& Void Detail:
-All of the Promo Kome Bucks since it's the last day
-100% Recovery Spooky Roll
-50% recovery Summertime, Ika Ume, and Alone Together
-Employee Kome bucks for Sophia and Tori
-FNF for Thai Fresh proprietor
-FNF for Aaron and Sarah Franklin
-Owner Comp for Kayo and nigiri for Franklin's

R&M needs: Andy came to assist with the air curtain and the breaker in the kitchen. He'll come back tomorrow between lunch and dinner to fix the breaker. He said we'll need a door censor for the air curtain and to let him know if one came with the curtain or if we need to order one.

86'd items/ need more: Drew ordered more toner for the printer from Amazon overnight. Unfortunately can't print anything out until then.

**I made new table tent inserts for September that need to be printed out. They're in the KOME folder on the desktop, under TABLE TENTS, labeled SEPTEMBER 2016 TABLE TENT. Thanks!!

Tuesday 8/30/16

Written By: Samara

LY Lunch Sales: $1801
Projected Sales : $1975
TY Lunch Sales: $2372
+/- : +32% over LY & +$397 over PS
Lunch Covers: 115
Avg PPA: $20.63


LY Dinner Sales: $4028
Projected Sales : $4688
TY Dinner Sales: $4808
+/- : +19% over LY & +$108 over PS
Dinner Covers: 186
Avg PPA: $25.86


Previous Days Labor: N/A since we were closed

Previous Days Comps: N/A
Controllable Comps: N/A

Weather: 90's during the day, 80's and cool at night

Special events?:


Who worked: LUNCH- Lindsey, Alex, Grace, Sayo (CL), Taylor (FR), John (SA), Tori (H)
DINNER- Lindsey, Camacho, Mandy, Ruthy, Clair (CL), John & Renee (H), Hiroe (FR), Gabe (SA)

Flow of Business, Cuts and Ticket Times: Lunch was busy. Lots of Tuesday regulars. It dropped off around 1pm when I cut Lindsey, the only double. There was steady wave of people after 1pm, so I kept 3 on until about 1:45. No long ticket times or customer issue.

Dinner was busy. Things could have run more smoothly from the sushi bar. Not sure what was going on today with the prep schedule but there were many things that were 86'd that were not properly communicated to staff when they were available again. Because Lee was doing all of the prepping, that allowed for some lag in rolls times. Nothing remarkable but still could have pushed out food faster. There was snag around 9pm, when rolls starting hitting 30 minutes. Zero Ban/Ichiban probably should have jumped in at that point. Had a couple tables stiff their servers because they were waiting.

On a consistent wait of 35-45 minutes for most of the night. I cut Lindsey at 8:45 will a full section, Jason Camacho at 9:15, and went/stayed two on at 9:45.

Specials: Japanese Uni, Snow Crab, Tsubugai

3 Staff members that stood out (why/how): I checked the bathrooms before opening for dinner. Toilets not scrubbed. When I asked Renee to do it she played dumb. "That's a part of my job?" she asked. I pointed out where it said so on the opening duties. I sent out a message on hotschedules to all hosts about completing side work...and I'm not sure what changed. I am actively keeping on top of everyone concerning this.

Gabe could use some work on his speed. In the time it took him to wipe and reset one table, I had wiped and reset 4. While I appreciate his thoroughness, his sense of urgency is slightly lacking.

John seems eager and ready to cocktail on Sunday night!

Any VIP's in? A bunch of Tuesday lunch regulars, Leslie

Comps& Void Detail:
-Sent Leslie a couple pieces of Nigiri under Owner Comp
-Lots of promo Kome bucks since our promo period is almost over
-Employee Kome bucks from Tori

R&M needs: Andy called and will be coming in the morning to set up the fly curtain and check out the breaker in the kitchen.

86'd items/ need more:

Sunday PM 8/28/16

Written By: Dusten


LY Dinner Sales: 5527
Projected Sales : 5700
TY Dinner Sales: 5122
+/- : -7% from LY and short of PS by -$578
Dinner Covers: 177
Avg PPA: 28.94


Weather: Spotty showers and humid

Special events?: End Pride Weekend


Who worked: Ruthy, Krystin, Alex, Grace, Clair CL, John and Tori Hosting, Taylor SA, Hiroe Fr

Flow of Business, Cuts and Ticket Times: Busy at open. We filled up just before 6pm with an 11-top reservation in the PR. There were several items 86'd just after opening, as customers ordered them, which was embarrassing for us and annoying for our guests. It seems that many of the things that Matt orders haven't been ordered in his absence? It sucks that the kitchen didn't catch on sooner so we could at least tell customers BEFORE they ordered an item we don't have, instead of 10 minutes after. By 7pm we had a good idea of what we didn't have and things smoothed out considerably. We stayed on wait until about 8:30, had a brief lull and then back to about 5 parties on the queue. I cut Ruthy at 8:45, Krystin at 9, Grace at about 9:30pm. Sushi bar ticket times went over 30 minutes at one point. Kitchen items were pretty behind too for a little while.

Specials:

3 Staff members that stood out (why/how): Gabe apparently didn't even glance at the restrooms before he left this afternoon. Tori picked up the slack when she came in.


Any VIP's in? The People that like to sit with their toddler and newborn at the sushi bar. They didn't have the kids tonight, but we didn't have the Tonpei-yaki they ordered so I gave them Kome Bucks to keep them from getting too fussy. Topmodel Girl. Roger and Masa. Dan and some friends.

Comps& Void Detail: Several due to 86. 2 hamachi nigiri misrings. A5 had a harumaki take 30 minutes to go out. Not sure why and they decided they didn't want it.

R&M needs: The lights over the Kome sign on the wall are out again. Take says he can replace them if we have the bulbs.
Danny started to move items from the dry storage shelf and it is apparent that it hasn't been cleaned with any sort of regularity due to the sheer amount of rat shit everywhere. No bleach, no soap, no hot water. Danny did it tonight, but it needs to be done at the very least 2 times a week. The severity of the situation ought to be apparent to anyone simply doing inventory, and to not even clean it is downright negligent. These repairs to the walls tomorrow will not be the end to our rodent problem. I hope that is not lost on anyone.
The dish washer machine is still putting out dirty dishes.


86'd items/ need more:Pork for tonpei and buta kim chi, takoyaki, botan ebi, parfait, kids, cups quail egg, tofu for tofu steak, chicken kara age, ten zaru sauce, hand soap, white paper towels.

Sunday AM 8/28/16

Written By: Samara

LY Lunch Sales: $2940
Projected Sales : $2950
TY Lunch Sales: 2368
+/- : -19% under LY & -$582 under PS
Lunch Covers: 129
Avg PPA: $18.36

Previous Days Labor: 12%

Previous Days Comps: 2.77%
Controllable Comps: 11.98% due to $30 recovery and &7.20 FNF

Weather: 90's and sunny

Special events?: Pride weekend


Who worked: Ruthy, Krystin, Sayo, Mandy (CL), Renee (FR), Taylor (SA), Gabe (H)

Flow of Business, Cuts and Ticket Times: Busy in the beginning, which stayed steady for most of the shift. Full but never on a wait. It was only Kazu and Toshi at the sushi bar but they kept up with demands. There was a 30 minute time period around 1:30 when I had a couple bento boxes that were dropped off at the sushi bar sit for about 28 minutes before being finished. I comped those but no other customer issue or long ticket time of note. The kitchen did really well considering the lack of an expo. Cut Ruthy at 2pm and Krystin at 2:30.

Specials:

3 Staff members that stood out (why/how): I noticed that Hector didn't have his garnishes on ice the whole shift. I asked him about it and he said he forgot. I went over food safety protocol with him. That's a quick and easy way to give people food poisoning.



Any VIP's in? Lauren the messy haired girl

Comps& Void Detail:
-50% recovery for two-30 minute Bento Boxes
-Customer Kome bucks dated from March

R&M needs:

86'd items/ need more: To-go cups

Saturday PM Recap 8/27/16

Written By: Leary

LY Dinner Sales: $&451
Projected Sales : $7325 (+$613)
TY Dinner Sales:  $7938
+/- : +$487,  +7%
Dinner Covers: 266
Avg PPA: $35.12 !
$10,623 for the day.

Weather: Warm and sunny

Special events?: Pride Weekend

Who worked:
Grace, Clair, Krystin, Ruthy, Dusten Cl, John & Dan H, Kaori SA, Taylor FR

Flow of Business, Cuts and Ticket Times:
It was a pretty busy Saturday, and sales were good. No line at the door, but a steady flow tables right when we opened. Hit a wait by 6. Hit an hour wait by 7. Stayed on a steady 45-50 minute wait until 940. Stayed full until 10. Cut Dan at 10, and went 2 on at 1015. A few later tables, but no later pop. Ticket times were good. Had a couple of longer tickets times. Considering the level of business and being 2 on in the kitchen I think things went really smooth.

Had an issue with a 6-top getting grumpy with their wait time. They arrived incomplete. John told them it would probably be 30 minutes after they were complete. They weren't complete until 30 minutes later, and then waited another 30 minutes. They got pretty grumpy because they misunderstood John and thought he was quoting them 30 min from the time they walked in. We had several tables lingering which made the wait grow. I talked them to explain the misunderstanding, and had some apps ready when they sat. They were happy once they had a table, and some food. I followed up with John, and let him know in the future it's best to probably not even give them an estimate until the party is complete. As busy as we were, and as loud as it was in the lobby, there is too much room for confusion.      

Specials:
Japanese Uni- 5
Snow Crab- 11
Alfonsino- 11

3 Staff members that stood out (why/how):
-Hector and Steve did a really solid job in the kitchen tonight. They had some challenging pops, and Hector did a great job keeping things on track.

Any VIP's in?

Comps& Void Detail:
-Owner Comp from Take for a regular, Spec Roll
-Owner Comp Taiyaki
-Owner Comp Take's Dad
-Recovery Comp Salmon Box, sushi card was not wiped down
-Kome Bucks for Kaori for dinner, It was her last shift before she leaves for Italy.
-Recovery comp for a 6-top that waited an hour for a table.

R&M needs:
**Reminder that everything in the prep area needs to be moved into the line tomorrow night.**

86'd items/ need more:
Quail Egg
Ikura
Toro
Yaki-onigiri

Saturday AM 8/27/16

Written By: Samara

LY Lunch Sales: $3172
Projected Sales : $2950
TY Lunch Sales: $2934
+/- : -8% under LY & -$16 under PS
Lunch Covers: 172
Avg PPA: $17.06

Previous Days Labor: 13%

Previous Days Comps: 4.03%
Controllable Comps:

Weather: low 90's

Special events?:


Who worked: Alex, Lindsey, Sayo, Sophia (CL), Renee (H), Dan (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times: Typical busy Saturday lunch. Full but never really on a wait. Cut Alex at 2:00, Lindsey at 2:30, and kept two on until close since there were a couple 3-top and 4-top tables waiting. No long ticket times or customer issue to note.

Specials:

3 Staff members that stood out (why/how): Matt came in to work tonight. He's limping around. I sent him home after he did the prep list and ordering sheet.

Any VIP's in? John who owns Switched On

Comps& Void Detail: none!

R&M needs:

86'd items/ need more:

Friday PM 8/26/16

Written By: Samara


LY Dinner Sales: $6862
Projected Sales : $7200
TY Dinner Sales: $6514
+/- : -5% under LY & -$686
Dinner Covers: 241
Avg PPA: $27.03



Weather: 70's and cool

Special events?: PRIDE weekend


Who worked: Krystin, Lindsey, Ruthy, Grace, Dusten (CL), Renee & John (H), Taylor (FR), Dan (SA), Kelly (CT)

Flow of Business, Cuts and Ticket Times: Busy at the start. Sushi bar ticket times were insanely fast (thanks Take!) so tables turned quickly. The hosts quoted 30-40 minutes solidly for at least two hours but most people were seating after 25 minutes. Got up to an hour wait by 8pm but it quickly died off around 9pm...too early to cut anyone at this time. Ended up cutting John, Kelly, and Krystin at 9:40 since her section was full. Cut Lindsey at 10pm and by 10:30 the restaurant was pretty empty when I cut Ruthy. Cut Grace at 10:45. No long ticket times! And only one customer issue: had an undercooked veggie tempura from A3 which I comped and had remade. Could have easily hit 300 covers and had record breaking sales if it had not died off so early. Many events going on around town this weekend.

Specials:

3 Staff members that stood out (why/how): Solid team work and hustle from everyone. A+ job for the entire staff.

Any VIP's in? Rachel and Carlos were here for a moment but didn't end up staying because of the wait. Lots of new faces

Comps& Void Detail:
-Kitchen Error Comp on an undercooked Veggie Tempura
-Promo Kome Bucks

R&M needs:

86'd items/ need more: To-go cups

Friday AM Recap 8/26/16

Written By: Leary

LY Lunch Sales: $2247
Projected Sales : $2175 (+$255)
TY Lunch Sales: $2430
+/- :  +$183, +8%
Lunch Covers: 127
Avg PPA:  $19.13

Previous Days Labor:17%

Previous Days Comps:  7.28%
Controllable Comps:  2.64%

Weather: Warm and Sunny

Special events?:

Who worked:
Krystin, Alex, Sayo, Clair Cl, Tori w/ Micah, John SA, Taylor FR

Flow of Business, Cuts and Ticket Times:
It was a pretty lunch. Filled up by noon. Never went on a huge wait, just a few tables here or there. Had a steady flow of guests, and stayed full until 135. Went 2 on. Had 1 more little pop before close. Sushi bar got the bulk of the rush. I saw a lot of nigiri and specialty pieces going out. Ticket times were good. No customer issues. Had to comp 1 gyoza that Clair rang up on the wrong table. That was the only issue.

Specials:

3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
-Kome Bucks
-Server Misring for Clair

R&M needs:

86'd items/ need more:

Thursday Recap 8/25/16

Written By: Leary

LY Lunch Sales: $1550
Projected Sales : $1850 (-$218)
TY Lunch Sales: $1632 ($554 catering order which brings up $2186 for lunch)
+/- :  +$82,  +5%
Lunch Covers:191
Avg PPA: $17.93

LY Dinner Sales: $5148
Projected Sales : $5800 (-$764)
TY Dinner Sales: $5036
+/- : -$112, -2%
Dinner Covers: 189
Avg PPA:  $26.65

Previous Days Labor: 24%

Previous Days Comps: 5.44%
Controllable Comps:  0%

Weather: Sunny with partial clouds

Special events?:

Who worked:
Lunch: Lindsey, Kelly, Alex, Mandy Cl, Gabe SA, Tori H, Hiroe FR
Dinner: Lindsey, Krystin, Ruthy, Sophia, Dusten Cl, Tori & John H, Gabe SA,

Flow of Business, Cuts and Ticket Times:
Lunch was calm. Fill up all the way by 1230, and started to empty out by 1. Went 2 on by 120. No late pop. Kitchen and sushi bar handled our 1 pop well. Ticket times were good. The sushi bar was busy the whole shift getting the catering order ready. No comps. No customer complaints.

Dinner was steady, and went by quickly. Hit a wait by 615. Wait only got up to 40 minutes at it's peak, but there was steady flow of guests until close. Cut Lindsey and John at 9 when we had a slight lull, but ended up closing 4 on. Everything ran pretty smoothly. Ticket times were pretty solid. A lot of teamwork from the servers. No customers issues. Had a couple of comps due to sushi cards not getting wiped clean, but that was the biggest snag of the evening.

Specials:

3 Staff members that stood out (why/how):
Dan seem to be doing well.

Any VIP's in?

Comps& Void Detail:
-EMP Kome Bucks for Taylor
-Customer Kome Bucks
-Server misring for Krystin because of miscommunication.
-Recovery comps because sushi cards we're not wiped off

R&M needs:
-ABC came out and will be setting indoor traps, and will begin their building reinforcement tomorrow.

86'd items/ need more:

Wednesday 8/24/16

Written By: Dusten

LY Lunch Sales:1422
Projected Sales :NA
TY Lunch Sales: 2019
+/- :+42% over LY
Lunch Covers: 100
Avg PPA:


LY Dinner Sales:5751
Projected Sales :NA
TY Dinner Sales:
+/- :
Dinner Covers: 159
Avg PPA:


Previous Days Labor: 14%

Previous Days Comps: 7.77
Controllable Comps: 3.86

Weather: partly cloudy and warm. low to mid 90's

Special events?: school started somewhere today


Who worked: Lunch: Grace, Lindsey, Kelly, Mandy CL, Taylor FR, Gabe SA, Tori training Micah at H.
Dinner: Grace, Mandy, KRystin, Alex, Sophia CL, Kaori SA, Taylor FR, John and Dan H

Flow of Business, Cuts and Ticket Times: Lunch was steady. No significant issues with ticket times, service or food.

Dinner was painfully slow for the longest time. We didn't really fill up till about 7pm. The pop finally came and we had a short wait until about 9pm. With the dining room full, I cut Grace and Mandy at 8:45 and then Alex at 9pm. Krystin and Sophia did an awesome job of shutting it down as we had a steady trickle of tables almost until 10pm

Specials:

3 Staff members that stood out (why/how): Caught John pretty severely over-pouring a glass of the Kanbara. He very carefully measures his cocktails and wines, so I hope correcting him in the moment has a lasting effect.
-Mandy has been rubbing people the wrong way a bit as a closer. There has been some confusion regarding some aspects of closing side work, mainly sweeping. I pulled the sidework checklists until we can get them updated to reflect some of the recent changes. Even I was confused as to who does what now. It seems silly that more energy is spent over frustration and bickering than would actually take to do the very simple task. But I do know as a closer it is irritating to have to pick up after someone else or do what they didn't. I think as Mandy settles into her new role she will calm down.
-Micah seems fairly coherent. Being his first training shift expectations are pretty low, but it would be prudent to have him train with someone with a few months more experience in the restaurant.

Any VIP's in? Victor, Tara and Kelvin, Nathan and a friend. Other regulars.
John Lee came in and asked about his $100 gift card. I explained the situation as best as I could and he was understanding.

Comps& Void Detail:22oz double ring. $24 for gift Card. Kaori used 6 of her $10 Kome bucks. 2 K-Buck cards from customers. Training meals for Tori and Micah

R&M needs:

86'd items/ need more: red wine glasses.

Tuesday 8/23/16

Written By: Samara

LY Lunch Sales: $1774
Projected Sales : N/A
TY Lunch Sales: $1986
+/- : +12% over LY
Lunch Covers: 127
Avg PPA: $15.64


LY Dinner Sales: $4874
Projected Sales : N/A
TY Dinner Sales: $5029
+/- : +3% over LY
Dinner Covers: 190
Avg PPA: $26.47


Previous Days Labor: 16%

Previous Days Comps: 5.77%
Controllable Comps: 0%!!!

Weather:

Special events?:


Who worked: LUNCH- Kelly, Lindsey, Johnny, Mandy (CL), John (SA), Tori (H), Renee (FR)
DINNER- Kelly, Lindsey, Krystin, Cindy, Clair (CL), Hiroe (FR), Renee & John (H), Gabe (SA)

Flow of Business, Cuts and Ticket Times: Lunch and Dinner were equally busy. Not too much to report. Kind of a whirlwind day.

Sushi got backed up around 8pm, especially Zero Ban. Had two tuna pokes that I had to comp for long ticket times.

Specials: Snow Crab, Tsubugai

3 Staff members that stood out (why/how): John sold a large bottle of sake when the table asked for a small bottle. The bottle had already been poured and he closed out their CC when they spoke up. I had to open the tab and fix the mess. The table seemed annoyed at the oversight. We ended reusing the bottle for by the glass (luckily). I thought about having him pay for his mistake, so it worked out. His frustrations were apparent. After the shift, he came to me, saying he feels past over for becoming a server. We had a long talk. I let him know that he was next in line after Renee, as long as he continued to expand his knowledge of the menu, make less mistakes, and not let negative things during service effect his behavior. He has a tendency to shut down emotionally and is unable to bounce back. He made it clear that becoming a server is less about the money and more about the popularity and status that comes with being "at the top of the food chain". I really want him to show me he cares about serving people/giving excellent service over status. I have faith that he can accomplish this goal but he'll need continued mentoring. I appreciate that he asked exactly what he needed to do to achieve this goal...but I am also concerned that he'll continue to focus more on other's achievements over his own personal growth. That's my two cents. I value the other manager's opinion on this and how to nurture him going forward. For now, I'm going to start scheduling him to CT once a week and see how it goes.

Gabe needs an eye on him while he's SAing. He is certainly faster than Taylor but he's still got a lot to learn in efficiency of steps.

I hired a host! His name is Micah and he starts training with Tori tomorrow. He's set up in hot schedules but needs a clock in.

Any VIP's in? Kayo, Take's Dad, Rachel & Carlos

Comps& Void Detail:
-100% Kitchen Error for 50 minute Tuna Poke
-50% Kitchen Error for 40 minute Tuna Poke
-Employee Day off for Spencer
-Employee Kome Bucks for Spencer
-Lots of Rolls comped under Training for Sushi Bar
-Owner Comp for Kayo and Fam

R&M needs:

86'd items/ need more: Garbage bags

Monday PM Recap 8/22/16

Written By: Leary

LY Dinner Sales: 4986
Projected Sales : 5000 (-125)
TY Dinner Sales: 4875
+/- : -2%, -111
Dinner Covers: 198
Avg PPA:  24.62

Weather: Humid and Sunny

Special events?: Back to school week fro AISD, College classes start next week

Who worked:
Clair, Mandy, Ruthy, Grace, Jason Cl, Renee & Dan H,

Flow of Business, Cuts and Ticket Times:
Slow start but we filled up by 630. 45 min wait by 7. Steady flow until about 915, and then died off at 930. Staff was on point tonight. Ticket times were solid. Had a couple 30 min rolls during the peak of business, but times quickly came back down. Cut Clair and Renee at 9, and went 2 on at 930. Thought we might get a late pop with the students being back in town, back nothing after 930. No customer issues

Specials:

3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
-A couple Kome bucks
-Several Emp Kome Bucks
-SIN for Noble Pig, Ramen Tatsu Ya, Dai Due

R&M needs:

86'd items/ need more:

Monday AM 8/22/16

Written By: Samara

LY Lunch Sales: $2232
Projected Sales : N/A
TY Lunch Sales: $1802
+/- : -19% under LY
Lunch Covers: 102
Avg PPA: $17.67


Previous Days Labor: 18.06%

Previous Days Comps: 4.14%
Controllable Comps: 4.31%

Weather: 80's and sunny

Special events?: First day of school!


Who worked: Clair, Mandy, Cindy, Johnny (CL), Hiroe (FR), Gabe (SA), Junko (H)

Flow of Business, Cuts and Ticket Times: Mellow lunch. Filled up briefly around noon and by 12:45, the majority of the restaurant was empty. Had another small rush. Cut Clair at 1pm, Mandy 1:30, and Cindy at 1:50. No long ticket times or customer issue.

Specials:

3 Staff members that stood out (why/how): It's nice to have Cindy back. She said with her school schedule she can work 2-3 shifts a week again,

No stand outs for the day.

Any VIP's in? Cole from Cheer Ups

Comps& Void Detail: A couple SIN. No controllable comps!

R&M needs:

86'd items/ need more:

Sunday AM Recap 8/21/16

Written By: Leary

LY Lunch Sales: $2893
Projected Sales : $2975 (-$139)
TY Lunch Sales: $2836
+/- : -2%, -$57
Lunch Covers: 147
Avg PPA: $19.29

Previous Days Labor: 10.94%

Previous Days Comps:  4.62%
Controllable Comps:  3.27 %

Weather: Cloudy, started drizzling by the end of the shift.

Special events?:

Who worked:
Alex, Ruthy, Krystin Jason Cl, Dan H, Gabriel SA, Renee FR

Flow of Business, Cuts and Ticket Times:
It was a busy Sunday. It seems like the cloudy weather is driving people in. The first hour was mellow, but the rest of the shift we were full and steady. Had a few tables waiting here or there, but never got on a large wait. Ticket times were averaging 25-30 minutes at the sushi bar and kitchen during the busiest parts of the shift, but most tables were pretty understanding. It seemed like there were a lot of specialty pieces being ordered at the bar, and mostly fry items ordered in the kitchen. I ran a couple of the longer tickets, and I made apologies, but no comps needed for long ticket times.

Had one issue with a walk in 9-top. They came in a little before noon, and were quoted 30 minutes.  Were we holding tables in the back Bs, and A8 & A7 to cover our bases. We were waiting on B6 or A7 to get up. B6 ended up ordering a second round of food after their first round took30 minutes, and A7 hung out a good 20 minutes after closing out. The party ended up waiting around 45 minutes. They had hungry kids and were getting pretty impatient with Dan. When I spoke with them they said they would have been happy to split up, but they were never given that option. The grandmother was pretty unhappy and let me know it. We should make sure all hosts ask this question of big tops now on. I started setting up 2 tables for them when A7 thankfully got up. We got it set up, and got them sat immediately. They were celebrating a birthday, and I wanted to start off the meal on the right foot. I sent out some edamame and kara-age on the house, and ran it out with a second round of apologies. There were very grateful and all smiles after that.

Specials:

3 Staff members that stood out (why/how):

Any VIP's in?
-Lynn came in with Olive and Erin
-John

Comps& Void Detail:
-Kome Bucks
-FNF for Lynn
-Recovery Edamame Kara-age

R&M needs:

86'd items/ need more:

Sunday PM 8/21/16

Written By: Dusten


LY Dinner Sales: 4687
Projected Sales : 5125
TY Dinner Sales: 4864
+/- : over LY by 4%, under PS by -$261
Dinner Covers: 187
Avg PPA: 26.01

Weather: Rain Drizzle Drizzle

Special events?: Some people are starting school tomorrow. College kids are back in full force.


Who worked: Alex, Grace, Krystin, Ruthy, Clair CL, John and Renee H, Gabe SA and Hiroe FR

Flow of Business, Cuts and Ticket Times: Busy early on. We filled up around 6pm and stayed on wait until 8:25. A couple large parties walked in in addition to our reservations. This pushed the wait times to 45 minutes or so. Roll ticket times went to about 20-25 minutes. No customer issues. Staff seemed to be pretty on point. I cut Alex and Grace at 8:30, Renee and Krystin at 8:45.

Specials:Sesame Soft Serve is a hit.
3 Staff members that stood out (why/how): Gabe reminded me that he dropped off his TABC certification the last time I managed. He said he didn't see any update on hotschedules, but I assured him we had it. I can tell he is trying to get ahead. SAing is definitely his strong suit.
-Can we do something about training the food runners on proper pronunciation of the menu items? I heard Taylor butcher "moriawase" when he dropped it off this weekend. I know things are mispelled and abbreviated on tickets when they print in the back, but it is important sound like you know what you are presenting
-I think Renee is getting antsy about server training, financially speaking. John is a pillar of pious patience.
-Krystin accidentally spilled a bit of soy sauce on a woman in a white dress. We got the stian out, but I comped 50% of her check and gave her a kome buck card for the future as well.

Any VIP's in? Monk and friends. Renee's boyfriend. Grumpy old guy that likes the Kanbara and treating himself. He sits with the newspaper during his dinner. Some other couple-regulars. A friend of Renee's that come in for their anniversary- this was their 11th.

Comps& Void Detail: 1xInari- order error. A few bday desserts- camembert and a taiyaki. 2 kome buck cards
$14.5 recovery comp.
R&M needs: 

86'd items/ need more:Madai 22oz Kirin, Both Sauv Blancs.

Saturday Recap 8/20/16

Written By: Leary

LY Lunch Sales: $3581
Projected Sales : $2725 (+$234)
TY Lunch Sales: $2959
+/- :  -$622, -17%
Lunch Covers:  177
Avg PPA: $16.72

LY Dinner Sales: $6953
Projected Sales : $7100 (-$237)
TY Dinner Sales: $6863
+/- :  -1%, -$90
Dinner Covers: 240
Avg PPA:  $28.60

Previous Days Labor:  12.82%

Previous Days Comps: 3.9%%
Controllable Comps:  4.13%

Weather: Cloudy morning, it started pouring around 4, but cleared up by 645

Special events?:

Who worked:
Lunch: Lindsey, Kelly, Clair, Johnny Cl, Hiroe FR, John SA, Renee H
Dinner: Alex, Krystin, Ruthy, Grace, Dusten Cl, John & Dan H, Taylor SA, Hiroe FR, Renee Cktl

Flow of Business, Cuts and Ticket Times:
I'm feeling pretty bad with a sinus infection so I'm going to keep this brief

Lunch- Lunch was good and busy. Got up to a 30 minute wait, and came off it by 230. Renee did a good job running the host stand solo. Went 2 on at 230. Ticket times were mostly good. Kitchen got a late pop and had a 22 min Takoyaki app. The tables was pretty grumpy so I comped it, and they were much happier by the end. No other issues.

Dinner-
Despite the massive rain storm we had a couple larger parties come in at 5 pm, but still a slow start for a Saturday. Did fill up and go on at wait by 6, and shortly after the rain stopped and we hit a 45 min-1 hour wait. Stayed steady until about 10 pm, and then came off the wait. Went 2 on and cut John. Not much business in the last hour. No customer issues. Ticket times were good. The sushi bar was awesome tonight. They were really busy, but tickets came out fast. Too bad Steve is leaving. His rolls and speed have improved greatly.  

Specials:
Snow Crab Nigiri- 11
Tsubugai- 12

3 Staff members that stood out (why/how):

Any VIP's in?
-James & Ingrid
-Kelly, Samara, Renee, & Chelsea
-Kayo and friends

Comps& Void Detail:
-FNF for Kayo's friend
-Employee Day Off for Kelly, Samara, Renee,  and Chelsea (Kelly's Bday dinner)
-Recovery Takoyaki

R&M needs:
-Small roof leaks in the kitchen and party room tonight. Kayo, is the roof still under warranty? Who should I contact?

-The dumpster didn't get emptied for the second Friday in a row. Incredibly frustrating considering I spoke to someone there Friday morning.

86'd items/ need more:

Friday PM 8/19/16

Written By: Samara

LY Dinner Sales: $8236
Projected Sales : $8425
TY Dinner Sales: $7156
+/- : -13% under PS & -$1269
Dinner Covers: 253
Avg PPA: $28.28

Weather:

Special events?: Bat Fest


Who worked: Ruthy, Johnny, Lindsey, Sophia, Dusten (CL), Renee (CT), Chelsea & Dan (H), Taylor (FR), John (SA)

Flow of Business, Cuts and Ticket Times: Typical busy Friday. On a wait by 6pm, which quickly rose to an hour and fifteen minute quote times. I'm seeing a trend of new customers, probably just having moved here. Naturally the wait became inflated and lots of parties dropped off the list but the hosts adjusted their times accordingly. Off the wait around 10pm, I cut Renee, Ruthy, and Dan at this time. Cut Johnny at 10:20. No long ticket times or customer issue to note. I did see the sushi bar making more of an effort to get rolls for specific tables out at the same time. Good job everyone.

Specials: Tsubugai

3 Staff members that stood out (why/how): Dan did such an amazing job running the board at the host stand tonight. I bought him dinner as a thank you.

Any VIP's in? Not a one.

Comps& Void Detail:
-Few promo kome bucks
-Employee Kome bucks from Dusten & Dan
-DNL seaweed salad
-Server error from Sophia. 2 pieces of tuna and 1 piece of hamachi

R&M needs: The seam between the floor and wall at A4 is coming apart. I can feel hot air coming from outside. I'm assuming this will be taken care of when the reinforcement project commences.

86'd items/ need more:

Friday AM Recap 8/19/16

Written By: Leary

LY Lunch Sales: $2084
Projected Sales : $2175 (-$88)
TY Lunch Sales: $2087
+/- :  +$3, +0%
Lunch Covers: 115
Avg PPA:18.15

Previous Days Labor:  16.87%

Previous Days Comps:  4.74%
Controllable Comps:  1.77%

Weather: Cloudy in the morning, but the sun came out at the end of the day.

Special events?:

Who worked:
Grace, Kelly, Krystin, Mandy Cl, Tori H, John SA, Taylor FR

Flow of Business, Cuts and Ticket Times:
We had a decent amount of business for lunch. Filled up by 12:30, and had a few tables wait here or there. Started to slow down by 1:30. Went 2 on at 1:40. Only a few more tables walked in the last 30 minutes. Ticket times were good. Had a few 25 minute tickets from the sushi bar, but everyone was happy to wait. No comps no issues.

Specials:

3 Staff members that stood out (why/how):
-Tori is awesome solo at the host stand.
-Mandy did a solid job as the closer today. Had one hairy moment, but I saw it coming. I split some checks and ran some cards for her and she was all good.

Any VIP's in?

Comps& Void Detail:

R&M needs:
-Had a new refrigerator service technician come out the check the sushi bar coolers The Ichi-ban cooler was low on freon so he recharged it. I'm going to work insulating the top side coolers tomorrow.

86'd items/ need more:

Thursday 8/18/16 PM

Written By: Dusten



LY Dinner Sales: 5473
Projected Sales : 5600
TY Dinner Sales: 5922
+/- : 8% over LY and $322 over PS
Dinner Covers: 189
Avg PPA: 31.33

Weather: drizzle rain most of the night.

Special events?: National Fajita Day


Who worked: Lindsey, Grace, Mandy, Ruthy, Sophia CL, Gabe SA, Dan FR, Tori and John H and Kelly CKTL

Flow of Business, Cuts and Ticket Times: Things picked up after happy hour. We were on a pretty solid wait after 6:30pm. Stayed full until nearly close. The list dwindled around 9:15, cut down the three on then. 2 on at 9:30pm. Sushi bar stayed busy. Kitchen had some lulls. Matt took to training Charlie on some things.

Specials: 9 carpaccio specials, 5 japanese uni, 12 crab nigiri, 6 tsubugai nigiri

3 Staff members that stood out (why/how): Kelly had a good cocktail shift and clocked out in high spirits.
-Tori mentioned Gabe being slow at SA. I know I've been praising him somewhat on SA. He isn't without faults at that position. I'm just thinking back to how excruciatingly slow Taylor was and how slow and inattentive Will was. I had to stop John once or twice from doing SA stuff. I told him Gabe will not find his pace with someone else doing his job for him. There were times when it was appropriate to step in and help, but I'd still rather break John of the habit of trying to save everyone.
-It really seems like Mandy does all that she can to get out of doing her side work. Tonight she was third cut, and I noticed Kelly stocking drinks long after we were off wait. I've had Mandy come to me more than once asking how much the cocktail is "supposed to be stocking." The universal answer has always been, much to her chagrin, "they stock as they are working, as things are needed during service." I answered her question more specifically by stating the cocktail doesn't do the 3rd cut's side work for them. I didn't think about it tonight until I was helping Sophia with the last bit of sweeping and I noticed there were still decorations from Mandy's 8pm party... at 11:30pm. She doesn't hesitate to ask someone to do something for her, particularly support staff, when she is perfectly capable and without much of anything else to do herself. I for one, as a manager, will make sure that if she is 3rd cut, the cocktail will stock nothing until she gets the hang of teamwork again.


Any VIP's in? Danny and his fam. Project Runway. Berkeley returned, offered an acknowledgement, if not an apology for her behavior to Tori and asked to not be sat at the sushi bar. Other servers recognized her from previous instances of uncouth behavior. A few other regulars.

Comps& Void Detail: voided 2 toro nigiri. 86'd for the night.
3x kome buck cards
$24.85 open dollar for Danny's card. Also Employee day off for him.
voided a grilled salmon. guest wanted salmon salad. salmon was reused for the salad.
misring kappa maki.

R&M needs:
Either the lunch staff isn't stocking the drinks fully before they leave or we are getting in shipments between shifts. considering the frequency of times dinner openers notice that not everything is stocked, it might be a good idea to more closely monitor the cooler at lunch's end.

86'd items/ need more:

Thursday AM 8/18/16

Written By: Samara

LY Lunch Sales: $1764
Projected Sales : $1825
TY Lunch Sales: $1849
+/- : +5% over LY & +$24 over PS
Lunch Covers: 111
Avg PPA: $16.66

Previous Days Labor: 17%

Previous Days Comps: 5.69%
Controllable Comps: 1.85%

Weather: 80's and muggy

Special events?:


Who worked: Lindsey, Grace, Kelly, Johnny (CL), Tori (H), Hiroe (FR), John (SA)

Flow of Business, Cuts and Ticket Times: Smooth lunch. No long ticket times or customer issue.

Specials:

3 Staff members that stood out (why/how): No standouts today.

Hired a new subhuman, his name is Daniel.

Any VIP's in? Lauren (messy haired girl)

Comps& Void Detail:
-Customer Kome Bucks for Recovery
-FNF for two sets of Johnny's fiends
-Owner Comp for Take

R&M needs: Pauline mentioned that the freezer isn't keeping temp. Should I call Hill Refrigeration?

86'd items/ need more:

Wednesday 8/17/16

Written By: Samara

LY Lunch Sales: $2029
Projected Sales : $1900
TY Lunch Sales: $1685
+/- : -17% under LY & -$215 under PS
Lunch Covers: 99
Avg PPA: $17.02


LY Dinner Sales: $5196
Projected Sales : $4800
TY Dinner Sales: $6075
+/- : +17% over LY & +$1275 over PS!
Dinner Covers: 205
Avg PPA: $29.63!


Previous Days Labor: 14%

Previous Days Comps: 4.80%
Controllable Comps: 7.17%

Weather: on and off rainy

Special events?:


Who worked: LUNCH: Naoto, Kelly, Lindsey, Johnny (CL), John (SA), Tori (H), Taylor (FR)
DINNER- Naoto, Camacho, Ruthy, Alex, Sophia (CL), Gabriel & Chelsea (H), Hiroe (FR), Kaori (SA)

Flow of Business, Cuts and Ticket Times: I was in the office for most of the lunch shift since I'm not feeling well and needed to catch up on exel stuff. Overall, things ran themselves. No long ticket times or customer issue brought to my attention. Cut Naoto at 1pm, Kelly at 1:40, and Lindsey at 1:50.

Kayo came in to help me during dinner and learn the new POS.  Dinner was busy from start to finish. Lots of large party walk ins. Ridiculous amount of people waiting and ordering drinks, so Chelsea CTed the majority of the night. Average wait time was 45minute-1 hour at the height of it all. Things seem to run smoothly, it helped that Take was on the sushi bar. We stayed full right up until close. There was a small lull around 8:30 when it seemed like things were dying down, but another came only 10 minutes later and we were back on a 25-35 minute wait. Even had to turn away a 7-top at 9:45 because there was no way to accommodate them. Cut Naoto and Camacho at 9:30, Ruthy at 9:45, and Alex at 9:55. Did last call close to 10:30pm. Sushi was backed up at this time, but food was being cranked out. We made it!

Specials:

3 Staff members that stood out (why/how): Kelly took a reservation for 7pm on Thursday, which goes against a number of our protocols. For one it's not a normal time slot and secondly, she doesn't have clearance to do so. I had a lengthy back and forth with the woman who made the reso (about 4 phone calls) until I luckily straightened everything out as politely and professionally as possible. When I spoke to Kelly about her wrongdoing, her immediate response was she did this because there was no manager on duty. I asked her going forward to take down a name and number so a manager could call back. She insisted she did exactly this; I had to go into great detail that putting phone numbers into the IPad automatically sent confirmation texts, which is misleading to customers, can cause conflict (which it did just that), etc. Simply: Kelly should known better. Another example of her not thinking or paying attention to detail, which is now becoming a consistent inconsistency in her work ethic.

Gabe still needs some help at the host stand. I'm not sure running the board on busy nights is a task he's up for yet. I'm sure it's just a matter of practice...but he gets frazzled easily, which leads him to being short with customers and his nervous energy stresses out him teammates. It's hard for him to prioritize. He's either too slow to seat people or triple seats. He forgot to add two names to the list. He forgot tables numbers. I've gone over how to quote times with him the last two shifts, and I'm seeing some small progress. I ended up taking over the IPad for most of the night. It was unusually busy but it would be proactive if Gabe worked on his team skills. Does anyone have suggestions on this?

Ruthy was the superstar of the night. She had the party room section and through a miscommunication was double sat with a 10-top and a 7-top. She handled everything with ease. It was stressful but she didn't break down and asked for the help she needed.

Any VIP's in? Take's Dad! Cindy's sister Mindy

Comps& Void Detail:
-Owner comp for Kenta, Kaya, and Take's dad
-FNF for Mindy
-Employee Kome Bucks from Chelsea for a glass of wine

R&M needs: I called Rodrigo about the drain pipe outside of the office window. He hasn't called back yet.

The office computer is back to 100%. I have the towers off of the floor still, just in case it floods again.

A massive rat from the kitchen was in the bathroom hallway about 20 minutes before opening for lunch. It ran under the door that leads to the dish pit. What's our plan of action for this?

86'd items/ need more: Getting low on a lot of alcohol. Lots of bottles have been sold already this week.

Tuesday 8/16/16

Written By: Samara

I couldn't enter most of the numbers due to flooding in the office. (editing them this morning)

LY Lunch Sales: closed LY
Projected Sales : $1750
TY Lunch Sales: $2380
+/- : +$630 over PS
Lunch Covers: 124
Avg PPA: $19.19


LY Dinner Sales: Closed LY
Projected Sales : $5100
TY Dinner Sales: $4306
+/- : -$794 under PS
Dinner Covers: 172
Avg PPA: $25.03


Previous Days Labor:

Previous Days Comps:
Controllable Comps:

Weather: Torrential rain on and off all day. I witness two separate car crashes within an hour at the intersection of 50th and Airport. It's scary out there...

Special events?: Madonna's Birthday


Who worked: LUNCH- Lindsey, Kelly, Krystin, Johnny (CL), John (SA), Tori (H), Taylor (FR)
DINNER- Lindsey, Kelly, Alex, Ruthy, Mandy (CL), John & Chelsea (H), Gabriel (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times: Lunch was incredibly busy. Picked up around 11:30 and stayed that way solidly until close. Everyone hustled and worked well together. Tables turned fairly quickly even though sushi seemed to be taking about 20-30 minutes for most of service. Cut Lindsey at 1:00 since her section was full, Kelly at 1:30, and Krystin at 1:50.

Woman at B4 complained about her Chicken Katsu. I wrote about her a few weeks ago getting some overcooked chicken last time she dined in. It turns out that she is equally unlucky as she is picky. She just doesn't like our kitchen food but keeps coming back because he husband is such a fan of our sushi. I comped her chicken and sent her yakiniku because she seemed excited when I mentioned beef on the menu. She didn't like those either and comped them as well. She did make a valid point; the yakiniku sauce is very salty. Is this normal? It seemed darker than usual. Maybe it reduced too much. Anyway, she left unhappy as she did last time but had hopes for our veggie tempura next time.

About 20 minutes before close, I noticed the floor was wet in the office. Honestly thought Kelly had spilled something when she was in there restocking. Turns out the water was coming through the floor/wall and pouring in so quickly that I had to act fast to get the computer towers off the floor. I scrambled to grab rack from the server station. Kelly helped me and John mopped up the mess, which filled a bucket with water. All I can say is great teamwork. Also, holy shit. The skinny: Computer is fine. POS is fine. I can get to the screen for all of our POS stuff but I can't get to our regular computer screen. Not sure if there's a connection loose from moving everything around but I'm waiting for things to dry before I can figure it out. Check outs have not been entered because of this. Kayo came back after lunch to check on things and called John the gardner to check our drainage directly outside. It seems like the drain is not completely bolted together. I will call a handyman in the morning.

Dinner was busy. Nothing really to report. No long ticket times or customer issue. Lots of familiar faces

Specials: Japanese Uni, Snow Crab, Tsubugai

3 Staff members that stood out (why/how): Mandy did a great job as a newer closer.

Johnny was snippy when I cut Lindsey, fearing that it was too early for cuts and vocalized this to me. I reassured him that her sections was full and it would be fine. The next table of her section ended up going to Kelly anyway.

Any VIP's in? My friend Harleigh from Black Swan Yoga, Nathan, Renee, Taylor, Take & Kayo

Comps& Void Detail:
-Owner Comp
-FNF two pieces of nigiri for Nathan
-5 Promo Kome Bucks
-Employee Kome Bucks from Renee, Taylor, and Tori
-DNL Chicken Katsu
-Kitchen Error Yakiniku. Sauce was overly salty
-Kitchen Error Edamame. Overcooked.

R&M needs:

86'd items/ need more:

Monday PM 8/16/15

Written By: Dusten


LY Dinner Sales: 4084
Projected Sales : 4200
TY Dinner Sales: 4668
+/- : 14% over LY and $468 over PS
Dinner Covers: 137  -this number not quite accurate. Internet fluctuations all day and the guest manager app reset itself during dinner service with a likely lower number from when it last autosaved.
Avg PPA: 34.07 again, probably not correct


Weather: Rainy all night.

Special events?:


Who worked: Krystin, Grace, Mandy, Clair, Camacho CL, Dan and Renee host, Kaori FR and Gabe SA

Flow of Business, Cuts and Ticket Times: Slow start. Picked up at 6:30 and on wait by 7pm. Quote times rose to about 45 minutes. Rain brings campers and Grace had a 2 top at A5 sit on a $25 tab for 3 hours. No ticket time issues. Everyone seemed to enjoy themselves tonight. Things died off about 8:45. I cut Grace, Krystin and Renee then. Cut Mandy at 9:15 and Clair at 9:45.

Specials: 8x japanese uni, 14x Tsubugai, 7x Sake-Toro Carpaccio

3 Staff members that stood out (why/how): Again, Gabe was on point as an SA tonight. He never stopped moving. I saw him using hand signals with the host stand to se up tables for appropriate number of people to be seated.
Renee seemed to be worn pretty thin. She has worked several doubles apparently. Don't know if that's all here or between another job. She was easy to cheer up. I showed her how to change the asahi keg today. She measures her drinks very carefully too.


Any VIP's in? Old John, Nathan, Burt's barber shop people, Guy that sits at the bar alone and always orders 2 toro if we have it. other familiar faces. lots of 1st timers too.

Matt gave me the credit card to store for Scott. It is in the safe with the daily adjusted cash- back slot

Comps& Void Detail: 2 Kome buck cards. Two gift cards, one $25, one for $11.08. No misrings.

R&M needs:The terminal on the right tends to freeze up, particularly when servers are entering their tips.

86'd items/ need more: Running low on toilet paper

Monday AM 8/15/16

Written By: Samara

LY Lunch Sales: $2076
Projected Sales : $1900
TY Lunch Sales: $1716
+/- : -17% under LY & -$184 under PS
Lunch Covers: 101
Avg PPA: $16.99

Previous Days Labor: 19%

Previous Days Comps: 5%
Controllable Comps: 24.12% (very high FNF comp...are we still including FNF under controllable comps?)

Weather:

Special events?:


Who worked: Krystin, Alex, Sayo, Johnny (CL), Renee (H), Gabriel (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times: The internet cut out right around open and didn't come back on the whole shift. We were without music and the EDC has to be turned off so we could still credit cards. Steady lunch throughout. Never went on a wait but were full for the majority of the shift. I safely cut Krystin at 12:45 since her section was full. By 1pm, there was a small rush but everyone handled it well. Went two on at 1:30 with a few tables coming in right before close. No long ticket times or customer issue of note. Fast and furious lunch.

Specials:

3 Staff members that stood out (why/how): No standouts. Great team work all around.

Any VIP's in? Cole from Cheer Ups

Comps& Void Detail: SIN for Cole

R&M needs: The window tinting guy showed up as I leaving. I called out waste management company this morning and the guy on the phone was rather shocked that our garbage hasn't been picked up. He's filing our complaint...

86'd items/ need more:

Sunday 8/14/16 recap

Written By: Dusten

LY Lunch Sales: 2481
Projected Sales : 2275
TY Lunch Sales: 3082
+/- : $807 over PS, 24% over LY
Lunch Covers: 156
Avg PPA: 19.76


LY Dinner Sales: 5561
Projected Sales : 5360
TY Dinner Sales: 4505
+/- : -885 under PS and down 19% from LY
Dinner Covers: 168
Avg PPA: 26.82


Previous Days Labor: 13%

Previous Days Comps: 4%
Controllable Comps: 4.46%

Weather: a very welcome rainy day

Special events?:


Who worked:
L: Krystin, Grace, Sayo, Camacho CL, Gabe SA, Renee FR and Chelsea H
D: Krystin, Grace, Mandy Alex, Clasir CL, Renee cocktailing, Tori and Chelsea Hosting, Gabe SA and Hiroe FR

Flow of Business, Cuts and Ticket Times: Lunch was eventful. We had a 15 top in the dining room, for which Kayo'd made a reservation. A good number of 5 and 6 tops. Very manageable crowd. No misrings. Sushi lunches took a while a one point, but customers weren't phased. Had a couple big turnovers of tables happen simultaneously and all available hands pitched in to make things go smoothly. Good shift. I cut Grace and Krystin at 2:30. We were still full, but the wait was dwindling.
-Dinner only really seemed busy. The weather kept tables sitting longer and customers from coming in. I cut Renee pretty early- 7:45pm I think. Chelsea only made one sale of drinks after that. I cut Chelsea, Krystin and Grace at 8:45 and Alex at 9:15.

Also: the change bank was over $104 this morning. I put the difference in an envelope still inside the bag.

Specials:

3 Staff members that stood out (why/how):
While I was not impressed with Gabe as a host this weekend, he was a very capable SA. He is observant, a bit frantic at times but certainly not slow and maintained a high level of energy throughout the day. He could be a bit more efficient, but I see him already making his efforts more concise.
-Renee did a good job at food running. As busy as lunch was, she did not seemed to get backed up. I'd like to see her keeping the ramenss bowls cleaner on the sides.
-Grace did a great job with the 15 top during lunch. We gave them a hefty discount and they tipped her 20% on what we took off, in addition to the 18% auto-grat.


Any VIP's in? Jason and I forget his wifes name... we used to call him turtle guy. I feel bad for not remembering their orders when they come in. They do seem to get the same thing just about every time.
Kayo's party. She can tell the story better, but they helped her parents out when they were alone in Houston I believe.
Other regulars. There's a guy that comes in frequently with his wife and other couples. He has a lot of tattoos, usually wearing Nike Cortez'. I feel like I know him from somewhere else and should know his name.


Comps& Void Detail: 30% FNF for 15-top
$41 in kome bucks.
voided 2 tamago nigiri that were re-used.
owner comp desserts for 15-top: 2 parfait, 4 green tea ice cream and a soft serve. (lots of kids!)

R&M needs: The front door has significant gaps and doesn't close completely during business hours. Fixing that would likely prevent lots of heat from entering the building.

86'd items/ need more:

Saturday PM 8/13/16

Written By: Samara

LY Dinner Sales: $8590
Projected Sales : $7625
TY Dinner Sales:$7610
+/- : -11% under LY & -$15 under PS
Dinner Covers: 251
Avg PPA: $30.32!



Weather: Raining around 6pm, died off by 9pm

Special events?: Loads of people moving to Austin this week...


Who worked: Kelly, Clair, Camacho, Krystin, Dusten (CL), Gabriel & Tori (H), Renee (CT), Hiroe training Dan (FR), Kaori (SA)

Flow of Business, Cuts and Ticket Times: Business is starting to pick up again. Lots of inquiries for reservations and a large party walk ins. Had many 5's, 6's, 7's', 8's and even an 11-top.  On a wait by 6pm. The wait between 6pm and 8pm was inflated to an hour and fifteen with over 16 parties on the list. Most of them cancelled and didn't let the hosts know, so quote times were hard and unpredictable for a good portion of the night. Started hit long ticket times around 10 but no one seemed to notice or care. Sat the last table at 10:35. Sushi men were making food until just after 11pm. Cut Gabriel at 9:45, Kelly and Clair at 10:15, and Jason at 10:30.

Specials: Japense Uni, Snow Crab, Tsubugai

3 Staff members that stood out (why/how): Gabriel ran the IPad rather haphazardly. I really had to keep on top of him, since it was a busy weekend night and the wait was constantly fluctuating. It clearly was stressing Tori out as she was not her usual bubbly self. Need to go over a couple of things with him:
1)Team work
2)Listening skills
3)Delivery in speaking to customers on the phone and in person. Can come off as smug. Not as friendly/hospitable as the host should be.
4) Memorizing our policies. He told a woman on the phone that there was no wait. I asked him to mention that "things could change" for future calls. She showed up about 30 minutes later pretty pissed that there was a wait. He also kept telling people that we don't take reservations...which isn't how the hosts are taught to respond at all.

Krystin apologized from walking out after signing her write up the other day.

Hector thanked me for the pep talk the other night. He said "I went home to think about it and felt like an asshole". So there's that. I told him we can talk anytime, doors open. He got a haircut! And has a better attitude?! I guess hope is not lost.

Any VIP's in? Not a one.

Comps& Void Detail:
-Employee Kome bucks from Renee and Camacho
-DNL Gyu nigiri
-Couple of voids and misrings


R&M needs: The trash situation. See Leary's AM blog.

86'd items/ need more:

Saturday AM Recap 8/13/16

Written By: Leary

LY Lunch Sales:
Projected Sales :
TY Lunch Sales: $2638
+/- :
Lunch Covers: 152
Avg PPA: $17.36

Previous Days Labor: 13%

Previous Days Comps:  4%
Controllable Comps: 10.74%  ($19 in DNL comps)

Weather: Hot and sunny, looked like rain at 10 am but quickly burned off

Special events?:

Who worked:
Alex, Lindsey, Sophia, Johnny Cl, Taylor SA, Hiroe FR w/ Dan, Renee H

Flow of Business, Cuts and Ticket Times:
It was steady and full most of the shift. Pretty much full by 1145, and had a steady flow until 230. Never went on much of wait, just a few tables here or there. Thinned out around 240, and cut down to just Johnny. Only 2 more tables walked in. Everyone did a great job today. Renee does a solid job solo at the host stand. Ticket times were good. Had 1 customer really not like her crunchy dynamite. No other issues.

Specials:

3 Staff members that stood out (why/how):

Any VIP's in?
Shannon with her brother

Comps& Void Detail:
-Kome Bucks
-DNL for crunchy dynamite

R&M needs:
-Trash did not get picked up last night, and we are being told it will not be picked up this weekend. There is actually no one to speak to about it at Central Texas Refuse until Monday. I bought some trash cans and placed them behind the dumpster, but I don't think that will hold us over until Monday.
They normally pick up on Sunday night. Please leave the gate open Sunday night in case a new driver is thinking that it was locked. Hopefully the extra trash cans will get us through. Wish we had Basilio to stomp the trash down.
Whoever opens Monday morning please call Central Texas Refuse first thing, and see if we can add a day for pick up this week to catch up. 512-243-2833
-I have a new cooler repair person, Tony, coming on Monday to check out the sushi bar cooler. Hill has been pretty unreliable, and unwilling to want to help us. Tony's got great reviews on Yelp so we'll give him a shot.  

86'd items/ need more:

Friday PM 8/12/16

Written By: Leary

LY Dinner Sales: $6389
Projected Sales :  $6750
TY Dinner Sales: $6290
+/- : -$99, -2%
Dinner Covers: 209
Avg PPA: $30.10

Weather: Hot but cloudy for part of the evening

Special events?:

Who worked:
Jason, Lindsey, Johnny, Sophia, Dusten Cl, John SA, Taylor FR, Renee & Tori H, Kelly Cktl

Flow of Business, Cuts and Ticket Times:
The bulk of business came earlier in the evening. Went on a wait around 615, and quickly grew to 45-50 minutes. Had a few larger parties that made the wait grow to almost an hour. By 8 it was a steady flow of mostly 2-tops. Stayed on a wait until 9:45. Quickly died off pretty quickly after 10. No tables sat after 1030. Cut first host and cktl at 945, and went 2 on at 10. Ticket times were good all around.

Had some DNLs tonight, but they seemed more because of particular tastes then something being wrong. Customers didn't like the Earth Wind & Fire after a bite. I think maybe they were expecting something else. Had a customer send back a Yakuniku because he thought the meat had turned. We tried it and it tasted fine. Check the batch and it was good. I let him know Everything was good, and he said he might not have cared for the sauce. He said everything else was great. Had a table send back Kome Fries because they were soggy. They had been sitting on the table for 20 minutes so they probably did turn soggy. They were happy with their other items.    

Specials:
Japanese Uni- 17
Tsubugai- 8
Aburi Hama-Toro Carpaccio- 14
Beef Tataki- 10

3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
-DNL Earth Wind and Fire
-DNL Kome Fries
-DNL Yakuniku
-EMP Kome Bucks for John, and Camacho
-Customer Kome bucks
-FNF for Chill

R&M needs:

86'd items/ need more:

Thursday PM 8/11/16

Written By: Leary

LY Dinner Sales: $5816
Projected Sales : $5225
TY Dinner Sales: $5692
+/- :  -$124,  -2%
Dinner Covers:  207
Avg PPA:  $27.50

Weather: Hot & Humid

Special events?:

Who worked:
Kelly, Ruthy, Krystin, Sophia, Clair Cl, John FR, Gabriel SA, Tori & Dan H

Flow of Business, Cuts and Ticket Times:
It was pretty most of the night. Had a decent happy hour pop, and then a slight lull. Hit all at once and filled up by 645. The host stand was quoting a little high by 7 at 45-50 minutes, but it was more like 25-30. Tables were turning pretty quickly during the first half of the night. We did hit about 45-50 minutes by 8. Stayed on a wait until 5 minutes before close. No one was really cut except for Kelly at the end of the night.

Comped a Gyoza and Korroke for B5 because Kelly forgot to ring them in, and by the time they mentioned it to me, it had already been 30 minutes. They had ordered starters because they knew sushi would take awhile. I apologized, and gave them Kome bucks for next. They were happy in the end, but understandable dissappointed.

Ticket times were solid in the Kitchen. Sushi bar tickets were good considering the level of business for most of the night, but the last hour hit a wall. The 9-top in the party room ordered mostly rolls, and most of the dinning room ordered mostly rolls at the same time. The party room rolls took 55 minutes, and several other tables were hitting 45. The last round of tables sat got the brunt of it. 45 minute rolls for most tables, 55 minutes for a couple of tables. Most tables were understanding. I was dropping the rolls with apologies, and kome bucks for a few. Most folks were happy once they got their food. I ended up comping Sophia's last 2 tabels. A8 had a 55 minute ticket time, and were pretty grumpy despite my apologies. I comped their 4 rolls 50%. A4 wanted theirs to go once we had been closed for 15 minutes, and then they told Sophia they were over it, and didn't want to wait any longer. Their rolls were being boxed up. I brought them over, apologized, and told them they were on us. They were very grateful. The servers did a really great job of communicating with tables, and convincing to order starters while they waited for rolls. It definitely prevented a lot of comps.

Specials:
Snow Crab- 15
Japanese Uni- 7
Thai Style Salmon- 8
BBQ Wings- 9

3 Staff members that stood out (why/how):
-Kelly spaced on a tables apps tonight. She had written them down, and crossed them out like she had ordered them, but never did. It's a little frustrating considering she wasn't working a double, and was working the smallest section. I was filling their empty water glasses when they informed me they never got their apps. I talked to her at the end of night and explained that it seemed like an easily avoided mistake if she would have been a little more focused, and could have caught the mistake sooner if she was a little more attentive to the table. I also let her know that her lack of consistency is concerning. When she's good tables love her, and when she's off I'm feel her tables are getting poor service. I let her know I need her to be more focused consistently. I'm hoping for a turn around. If not, it's going to be hard for me to continuing to be on the floor.

-Daniel did a great job with the specials. The customers and staff seemed to really like them, and they sold well.

Any VIP's in?
-Take, Kayo, & friends
-Leslie & TC

Comps& Void Detail:
-Owner comp for Take, Kayo, and guests
-Owner comp from Take to B3
-Several Cust Kome Bucks
-Open $ for Gift cards (does not need to be entered in the spreadsheet)

R&M needs:
-The dinning room windows will be getting tinted Monday afternoon. It should reduce a good amount of the afternoon heat in the As.

86'd items/ need more:

Thursday AM 8/11/16

Written By: Samara

LY Lunch Sales: $1282
Projected Sales : $1900
TY Lunch Sales: $1644
+/- : +28% over LY & -$256 under PS
Lunch Covers: 90
Avg PPA: $18.27


Previous Days Labor: 18%

Previous Days Comps: 2%
Controllable Comps: 27.64% (recovery drinks and food from dinner, FNF from lunch)

Weather: 100's and chilly...kidding!

Special events?:


Who worked: Grace, Lindsey, Mandy, Johnny (CL), Gabriel (SA), Hiroe (FR), Renee (H)

Flow of Business, Cuts and Ticket Times: Nothing to report. Easy lunch. No long ticket times or customer issue.

Specials:

3 Staff members that stood out (why/how): Grace is over her food poisoning and feeling better.

Really no standouts today, smooth and mellow lunch.

Any VIP's in? Jason from Glazer's, Rep from Brown (I forgot her name)

Comps& Void Detail:
-Couple of voids for misrings
-Sent our alcohol reps a couple pieces of nigiri and comped under FNF

R&M needs: The servers have been complaining of a foul odor coming from under the cooler in the service station. I shined a flashlight but couldn't see anything. Not sure if a rodent died or if it's just food debris.

86'd items/ need more:

Wednesday 8/10/16

Written By: Samara

LY Lunch Sales: $1601
Projected Sales : $1950
TY Lunch Sales: $1535
+/- : -4% under LY & -$415 under PS
Lunch Covers: 79
Avg PPA: $19.43


LY Dinner Sales: $3747
Projected Sales : $4750
TY Dinner Sales: $5254
+/- : +40% over LY & +$504 over PS
Dinner Covers: 179
Avg PPA: $29.35


Previous Days Labor: 15%

Previous Days Comps: 11%
Controllable Comps: 3.05%

Weather:

Special events?:


Who worked: LUNCH- Kelly, Lindsey, Alex, Johnny (CL), Gabriel (H), John (SA), Taylor (FR)
DINNER-Krystin, Mandy, Camacho, Sophia (CL), Chelsea & John (H), Kaori (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times: Lunch was slow and similar to yesterday. Briefly full around noon until 1pm and it slowly died off. Cut Kelly at 1pm, Lindsey at 1:20, and Alex at 1:45.

Dinner was unequivocally the most stressful shift I've ever worked at Kome. We were 3 sushi men on, as we've been for the last few weeks. The difference this time was Hector was training under Lee. With Kazu and Lee training Hector, this meant that technically we only had 2 men on. Everything unfolded like a domino effect because of this scheduling issue. By 7pm, rolls were hitting 40 minutes. Our strongest host team of Chelsea and John did their best to properly quote and get drinks for guests as they waited. We hit a wall around 7:30. Most tables has been quote 35-45 minutes but it was clear that because rolls were taking so long, EVERY table on the list was about to go at least 20-30 minutes over their times. The restaurant was at a stand still but customers kept flooding in. The kitchen was fairly slow all night, so finally, I asked Patrick to jump on the line. It took about an hour for everything to turn around. There was a general wave of disgruntled guests. I comped an entire round of drink for a walk in 6-top. The servers were handing out miso soup left and right to appease guests. I gave a woman some shumai on the house as she had been waiting 45 minutes for 3 pieces of nigiri. We sat the last table at 9:45. I cut Mandy & Krystin around then because their sections were full.

I'm not sure what's going on with the schedule but it needs to fixed immediately. We're starting to lose money, our good reputation, and staff morale is low.

Specials:

3 Staff members that stood out (why/how): Kelly was 20 minutes late. I gave her a late tracking write up.

Hector took it personally when Patrick was moved from the kitchen to the sushi bar. He was visibly fuming and couldn't understand why we needed Patrick on the bar to crank out orders. I tried my best to explain the bigger picture but I'm not sure he fully understood. This, concerns me. I would be very careful with having Hector as a sushi man. I think he has a great work ethic but having an excellent poker face in front of customers is equally as important. I'm not sure he can put aside the personal stuff to work as a team. We had an OK talk after the shift. Again, not sure if he can put his ego aside enough to understand that we all share a common goal.

Grace called out sick with food poisoning. No one could cover her shift.

I'm really proud of the team we had tonight. For the most part everyone stayed composed and on top of it. It helped to have veteran support staff and some of our stronger servers.

Any VIP's in? Rachel & Carlos, Leslie, Lindsey Creel

Comps& Void Detail:
-Sent Leslie a couple nigiri pieces. Comped under FNF
-100% recovery on Shumai, 2 mexi cokes, 2 asahi, 1 kombucha
-Promo Kome bucks
-Couple of voids for misrings and 86'd items

R&M needs:

86'd items/ need more: Inari, Anago, 4th tap

Tuesday 8/9/16

Written By: Samara

LY Lunch Sales: $2036
Projected Sales : $1700
TY Lunch Sales: $1586
+/- : -22% under LY & -$114 under PS
Lunch Covers: 99
Avg PPA: $16.02


LY Dinner Sales: $4215
Projected Sales : $4800
TY Dinner Sales: $4537
+/- : +8% over LY & -$263 under PS
Dinner Covers: 182
Avg PPA: $243.93


Previous Days Labor: 14%

Previous Days Comps: 7%
Controllable Comps: 1.13% (there was an open $ amount for $72.50...assuming it's a giftcard but I had no place to entire it in the spreadsheet so I put it under ANA)

Weather: 100's and muggy.

Special events?:


Who worked: LUNCH- Alex, Lindsey, Mandy, Johnny (CL), Gabe (SA), John (H), Taylor (FR)
DINNER- Alex, Lindsey, Kelly, Ruthy, Clair (CL), Dan & Gabe (H), John (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times: Lunch was slow. Small pop between noon and 1 and then died off quickly. Cut Alex at 1:00, Lindsey at 1:30, and Mandy at 1:45. No long ticket times or customer issue.

Dinner was steady. Quite the initial rush for happy hour. Filled up and on a wait by 5:40. Lots of people waiting and couple ordered drinks. I CTed since Dan and Gabriel are our newest hosts. No long ticket times or customer issue. Happy to have 4 sushi men back...makes a huge difference.

Specials: Seared Hama Toro Carpaccio, Japanese Uni, Snow Crab, Spicy BBQ Wings

3 Staff members that stood out (why/how): Kelly was all over the place. She was super fast in getting her tables set with plates, soy dishes, and waters. However, her speed seemed really out of place. I asked her not to drop waters until tables were seated as condensation began to set it. Later I asked her not to put out ginger/wasabi before tables were sat because it looked sloppy and could be misconstrued by new guests that the food was from the previous diners. She ran Lindsey's 8 nigiri pieces to Clair's table. She rang in a rainbow roll without consulting me or the sushi bar first. Kind of a hit or miss night for her.

Dan and Gabriel did well together at the host stand. They were a bit slow in seating people at first but eventually found a good pace with each other.

Any VIP's in? Matt & Pauline, Grace & friends, Cole from Cheer Ups, John our Gardener

Comps& Void Detail:
-Employee Kome bucks from John, Grace, and Clair
-Employee Day off for Matt & Grace
-Owner Comp for Take & Kayo
-FNF for Cole from Cheer ups and John our gardener
-Promo Kome bucks
-Birthday Dessert

R&M needs:

86'd items/ need more:

Monday Recap 8/8/16

Written By: Leary

LY Lunch Sales: $1950
Projected Sales :  $1650 (+$270)
TY Lunch Sales:  $1920
+/- :  -$30,  -2%
Lunch Covers: 100
Avg PPA:  $19.20


LY Dinner Sales:  $4859
Projected Sales :  $5000 (-$348)
TY Dinner Sales:  $4652
+/- :  -$207,  -4%
Dinner Covers:  190
Avg PPA:  $24.48

Previous Days Labor: 14%

Previous Days Comps:  5%
Controllable Comps:  7.93%

Weather: Another hot one

Special events?:

Who worked:
Lunch: Ruthy, Krystin, Sayo, Johnny Cl, Dan H, John SA, Hiroe FR
Dinner: Grace, Krystin, Ruthy, Clair, Jason Cl, Renee & Dan H, John SA, Taylor FR

Flow of Business, Cuts and Ticket Times:
Lunch was pretty uneventful. Never filled up. Almost full at 1230, and then slowly died off. Went 2 on at 1, and 1 on at 140.

Had an Amazu Chicken ran to the wrong table. The customer had ordered a Thai Kara-age originally so Johnny thought it was made incorrectly, and offered to fix it for the guy. He said it was fine, he was hungry, and just started eating it. I comped it half off for the inconvenience of it. Everything else went smoothly, and tickets times were solid.

Dinner had a pretty busy happy hour pop. We were full and on a wait by 6. The wait grew to about 30 minutes by 630, but then died down to just a couple of tables waiting by 730. Had another pop, and hit 45 min by 815, and then died off. Cut first host, and went 3 on at 9, and 2 on at 930. Had a 7-top walk in at 930 and that was it for the night. Tables were sat at a nice pace. Ticket times were good in the kitchen. The sushi bar had another awesome night despite being a man down. Ticket times were great.

Had the employees ring in some practice rolls since it was Patrick's first night. It seemed like a slow end of the night, but it ended up taking him until 1030 before he finished. I felt bad it took so long.

Specials:
Japanese Uni- 5
Tsubugai- 7
Salmon Katsu-0  This special doesn't seem to sell too well. Daniel had a nice recipe for a thai style salmon fillet that we should maybe try, or maybe bring back the beef tataki every once in awhile.

3 Staff members that stood out (why/how):

Any VIP's in?
-Leslie from moving panoramas brought in some family friends
-Daniel's lady and her mother

Comps& Void Detail:
-Emp day off for Kelly and Daniel
-Recovery 1/2 off Amazu Chk
-Lots of Kome Bucks
-Bday comp
-Emp Kome bucks for John
-Training meal rolls for Patrick to practice

R&M needs:
-Got an estimate for tinting dinning windows today. They're pretty busy, but said they should be able to do it by the end of the month.
-Still working on the estimate for installing the sheet metal on the prep area walls. Met with Mike today, and went over the plan. Should have the estimate from him in the next couple of days. Hoping to get the the install done during the employee party.

86'd items/ need more:

Sunday Recap 8/7/16

Written By: Leary

LY Lunch Sales: $2153
Projected Sales : $2950 (-$1063) seemed like a reasonable goal compared to the past few weekends
TY Lunch Sales: $1887
+/- : $-266, -12%
Lunch Covers: 115
Avg PPA: $16.41

LY Dinner Sales: $6222
Projected Sales : $5600 (-$325)
TY Dinner Sales: $5275
+/- : -$947,  -15%
Dinner Covers: 189
Avg PPA:  $27.91

Previous Days Labor: 12%

Previous Days Comps: 3%
Controllable Comps:  3.39%

Weather: Really Hot and Sunny

Special events?:

Who worked:
Lunch: Alex, Ruthy, Krystin, Jason Cl, John w/ Gabriel H, Dan SA, Taylor FR
Dinner: Alex, Krystin, Ruthy, Grace, Clair Cl, Tori w/ Gabriel & Renee H, Hiroe FR, Dan SA

Flow of Business, Cuts and Ticket Times:
Had a close call with a small cockroach at S1 & S2. It was crawling on the Sushi Bar. There was luckily no one sitting there, but there were 2 ladies at S3&S4. Clair grabbed a napkin and scooped it up before anyone noticed. I sprayed down the sushi bar and cleaned it with bleach tonight. Bugs hate bleach. I think we should probably be cleaning with it a bit more. I asked Toshi to start sweeping behind the coolers as well. There is a lot of food matter behind them.

Lunch was really slow compared to the last few weekends. Maybe the heat is keeping folks indoors. We never filled up or went on a wait. We did have 2 9-tops walk in the first 3o minutes to help keep us busy, but that was the biggest pop we got. I thought we might get a 2pm pop, but never happened. Went 2 on at 2pm, and 1 on at 230pm.

Had to comp a Katsu-don that was a little under cooked. It was a fatter cutlet than normal. Also comped a Gyu-don that Jason misrang. It was suppose to be a Una-don. Both tables were fine once they got their remakes.

Had a few tables waiting when we opened for dinner, but not our usual Sunday line. It quickly filled up by 615, and we hit a 45-50 minute wait by 630. It started slowing down around 845, and we only had a couple tables on the wait by 9. Went 3 on and cut the host at 9. Went 2 on at 930.

Ticket times were really good considering we were short-staffed. Sushi Bar was short a Zero-ban, and Patrick went home sick again.

There might be more to the story with Patrick. It seems like Daniel and him were having trouble getting along, and from Daniel's point of view Patrick kind of walked out. It did seem like Patrick was getting pretty frustrated in the beginning of the shift. I knew he hasn't been feeling well so I just chalked it up to that.

Specials:
Japanese Uni- 6
Snow Crab- 23
Tsubugai- 9

3 Staff members that stood out (why/how):

Any VIP's in?
-Neil
-Thai from ESK

Comps& Void Detail:
-Server Miring Gyu Don
-Recovery Katsu Don that was under cooked
-Cust Kome Bucks

R&M needs:
The lights on the sign are out. They were going in and out, but I think they're out for good now. Take, can you bring the tall ladder from home so we can change it.

86'd items/ need more:

Saturday PM Recap 8/6/16

Written By: Leary

LY Dinner Sales:  $6967
Projected Sales :  $6950 (+$676)
TY Dinner Sales:  $7626
+/- : +$659, +9%
Dinner Covers: 261
Avg PPA: $29.22

Weather: Hot & Sunny

Special events?:

Who worked:
Alex, Kelly, Clair, Ruthy, Dusten CL, Kaori SA, Hiroe FR, Dan & John H

Flow of Business, Cuts and Ticket Times:
It was kind of a slow start tonight, but things got rolling by 630 when we started to go on a wait. We hit an hour wait by 730, and stayed at an hour wait until 845. Started dying off by 9. Cut the cocktail at 915. Went 3 on at 10. Had a small pop after 10, and had tables on the wait until close. It was a little hectic getting the tables down, and the closers caught up, but everyone helped out and it went smoothly. No customer issues. No controllable comps.

Had a specials contest, and Dusten blew everyone out the water. He sold 9 of the 14 carpaccios sold.  

Specials:
Japanese Uni- 11
Snow Crab- 34!
Hama-Toro Carpaccio- 14
Salmon Katsu- 1

3 Staff members that stood out (why/how):


Any VIP's in?

Comps& Void Detail:
-Kome Bucks
-Bday Comp


R&M needs:

86'd items/ need more:

Saturday AM 8/6/16

Written By: Samara

LY Lunch Sales: $2864
Projected Sales : $3250
TY Lunch Sales: $2823
+/- : -1% under LY & -$427 under PS
Lunch Covers: 161
Avg PPA: $17.53



Weather: 100!

Special events?:


Who worked: Krystin, Lindsey, Alex, Sophia (CL), Chelsea training Gabriel (H), Taylor (FR), John (SA)

Flow of Business, Cuts and Ticket Times: Slow start. Busy and briefly on a wait by noon. Surprisingly died down after one and didn't pick back up. Strange for a Saturday lunch but hey -- it's Summer. Had half the sushi bar and a few tables all get up at the same time around 2pm.

Early on in the shift

There was an older couple in the lobby, insisted on being seated at the sushi bar. The party room was sat with 8 people moments before. I smiled and let them know it would be about 5 minutes. The woman rolled her eyes and walked away. The man continued to hover over the stand, looking at the empty seats throw a bit of a fit. I explained at least 3 times that we were resetting the open tables and that I was letting the server catch up. He said something like "I see you care more about your staff than your customers." I said I wanted to ensure he gets the best service. He asked to speak the manager, which was awkward, and then asked for the owner. I gave him our email if he wanted to file a complaint. He snapped my picture on his phone. They were seated all of 3 minutes later. The hosts were rather shocked at the interaction. Sophia must have killed them with kindness because on their way out, he apologized for the misunderstanding. Well, that's a first!

Cut Krystin at 2, Lindsey at 2:30, and Alex at 2:45. No long ticket times or customer issue to note.

Specials:

3 Staff members that stood out (why/how): Alex picked up Johnny's closing shift. I swapped Sophia since she's used to closing. I'm sure it's something Alex could handle, but I want to wait until he's more comfortable with the pace.

Patrick was in a mood and snapped at me. He was irritated when Krystin and Sophia were waiting in the kitchen to run their food. He told me this; he also let me know it's my job to keep them in line! Thanks for the tip, buddy. I don't work with him enough but he might need a talking to about when the appropriate time to vent is.

Kumi called out today. That's the second time so far this year. Can we make sure employees are getting their shifts covered/ get a not from the doctor/etc?

Gabriel is getting the basics of hosting down. He needs to concentrate working closely with the other hosts and building a team relationship. He's not the best listener but his intent is good. He catches on quickly.

Any VIP's in? Old John

Comps& Void Detail:
Training meals for Chelsea and Gabriel

R&M needs:

86'd items/ need more: the safe has been off by $100 since yesterday. I counted it yesterday afternoon and assumed Learly swapped out $100 bill for the bank run.

Friday PM 8/5/16

Written By: Samara

LY Dinner Sales: $7127
Projected Sales : $7100
TY Dinner Sales: $6503
+/- : -19% under LY & -$597 under PS
Dinner Covers: 222
Avg PPA: $29.29


Weather: 80's and cool at night

Special events?:


Who worked: Johnny, Camacho, Lindsey, Sophia, Dusten (CL), Dan & Tori (H), John training Gabriel (SA), Taylor (FR), Renee (CT)

Flow of Business, Cuts and Ticket Times: Slow start. Busy and on a wait by 7pm. Wait times averaged from 45 minutes to 1 hour. It died off early around 9:45 when I cut Dan, Renee, and Gabriel (who was training). A few tables walked in at 10pm. Cut Johnny and Jason at this time and Lindsey at 10:30.

A couple at A1 ordered about 8 vegetarian rolls. They found a fish bone in a koko and sent back all of the rolls out of fear. Understandable. Their rolls were remade and I comped a couple as an apology. They were very sweet about the whole thing.

Specials: Tsubugai, Japanese Uni, Snow Crab

3 Staff members that stood out (why/how): Jason Camacho made several big mistakes. First he incorrectly split a check three ways, closed them out, with a balance left over. I ended up having to comp/void the entire check because of this. Later, he thought he closed A1 using A6's credit card. Luckily it turns out he hadn't. I'm starting to worry about him being on the floor and being capable enough not to make these types of errors.

Lindsey's 9pm reso left her $30 on a $300 check. They left a number, which I called after they left. They gave me another credit card which should be run and tipped Lindsey out an additional $35. I tacked it to the cork board. Not sure how I need to enter this in so she can get that money.

Any VIP's in? Liz & Mark

Comps& Void Detail:
-FNF two pieces of King Salmon for regulars Mark & Liz
-Several void misrings and 86'd items
-Promo Kome bucks
-Kitchen Error Koko, Vegetable, avocado maki for fish bone in vegetarian food


R&M needs:

86'd items/ need more: Toile Bowl cleaner for the restrooms, Bride of The Fox

Thursday AM 8/4/16

Written By: Leary

LY Lunch Sales: $2759
Projected Sales : $2550 (-$330)
TY Lunch Sales:  $2220
+/- : -$539, -20%
Lunch Covers: 122
Avg PPA: $18.20

Weather: Hot & Sunny

Special events?:

Who worked:
Sayo, Grace, Kelly, Clair CL, John FR, Dan SA, Renee w/ Gabriel H

Flow of Business, Cuts and Ticket Times:
It was a pretty busy lunch initially, but died off a little early. Steady flow from the start, and full, and on a wait by noon. Hit a 30 minute wait by 1230, but oddly died off by 115. Went 2 on at 110, and 1 on at 140. Thought we might get a late last minute pop, but didn't happen. Sushi bar got hit pretty hard during the peak of the pop. I made sure the servers were conveying to their tables that sushi orders might by 25-30 minutes. Sushi Bar handled it well. only had a couple tickets hit 30 minutes. Kitchen times were solid. No customer issues, and no comps.

Had a great 8-top in the party room today. They were celebrating a birthday, and were ordering bottles of sake and a bunch of food. Their tab ended up being around $350. It put Clair in good spirits, and she took great care of them.

Specials:

3 Staff members that stood out (why/how):

Any VIP's in?
Ish

Comps& Void Detail:

R&M needs:
I have a couple of folks coming out next week to give me an estimate on tinting the front windows.

86'd items/ need more: