Sunday AM Recap 8/21/16

Written By: Leary

LY Lunch Sales: $2893
Projected Sales : $2975 (-$139)
TY Lunch Sales: $2836
+/- : -2%, -$57
Lunch Covers: 147
Avg PPA: $19.29

Previous Days Labor: 10.94%

Previous Days Comps:  4.62%
Controllable Comps:  3.27 %

Weather: Cloudy, started drizzling by the end of the shift.

Special events?:

Who worked:
Alex, Ruthy, Krystin Jason Cl, Dan H, Gabriel SA, Renee FR

Flow of Business, Cuts and Ticket Times:
It was a busy Sunday. It seems like the cloudy weather is driving people in. The first hour was mellow, but the rest of the shift we were full and steady. Had a few tables waiting here or there, but never got on a large wait. Ticket times were averaging 25-30 minutes at the sushi bar and kitchen during the busiest parts of the shift, but most tables were pretty understanding. It seemed like there were a lot of specialty pieces being ordered at the bar, and mostly fry items ordered in the kitchen. I ran a couple of the longer tickets, and I made apologies, but no comps needed for long ticket times.

Had one issue with a walk in 9-top. They came in a little before noon, and were quoted 30 minutes.  Were we holding tables in the back Bs, and A8 & A7 to cover our bases. We were waiting on B6 or A7 to get up. B6 ended up ordering a second round of food after their first round took30 minutes, and A7 hung out a good 20 minutes after closing out. The party ended up waiting around 45 minutes. They had hungry kids and were getting pretty impatient with Dan. When I spoke with them they said they would have been happy to split up, but they were never given that option. The grandmother was pretty unhappy and let me know it. We should make sure all hosts ask this question of big tops now on. I started setting up 2 tables for them when A7 thankfully got up. We got it set up, and got them sat immediately. They were celebrating a birthday, and I wanted to start off the meal on the right foot. I sent out some edamame and kara-age on the house, and ran it out with a second round of apologies. There were very grateful and all smiles after that.

Specials:

3 Staff members that stood out (why/how):

Any VIP's in?
-Lynn came in with Olive and Erin
-John

Comps& Void Detail:
-Kome Bucks
-FNF for Lynn
-Recovery Edamame Kara-age

R&M needs:

86'd items/ need more: