Wednesday 8/17/16

Written By: Samara

LY Lunch Sales: $2029
Projected Sales : $1900
TY Lunch Sales: $1685
+/- : -17% under LY & -$215 under PS
Lunch Covers: 99
Avg PPA: $17.02


LY Dinner Sales: $5196
Projected Sales : $4800
TY Dinner Sales: $6075
+/- : +17% over LY & +$1275 over PS!
Dinner Covers: 205
Avg PPA: $29.63!


Previous Days Labor: 14%

Previous Days Comps: 4.80%
Controllable Comps: 7.17%

Weather: on and off rainy

Special events?:


Who worked: LUNCH: Naoto, Kelly, Lindsey, Johnny (CL), John (SA), Tori (H), Taylor (FR)
DINNER- Naoto, Camacho, Ruthy, Alex, Sophia (CL), Gabriel & Chelsea (H), Hiroe (FR), Kaori (SA)

Flow of Business, Cuts and Ticket Times: I was in the office for most of the lunch shift since I'm not feeling well and needed to catch up on exel stuff. Overall, things ran themselves. No long ticket times or customer issue brought to my attention. Cut Naoto at 1pm, Kelly at 1:40, and Lindsey at 1:50.

Kayo came in to help me during dinner and learn the new POS.  Dinner was busy from start to finish. Lots of large party walk ins. Ridiculous amount of people waiting and ordering drinks, so Chelsea CTed the majority of the night. Average wait time was 45minute-1 hour at the height of it all. Things seem to run smoothly, it helped that Take was on the sushi bar. We stayed full right up until close. There was a small lull around 8:30 when it seemed like things were dying down, but another came only 10 minutes later and we were back on a 25-35 minute wait. Even had to turn away a 7-top at 9:45 because there was no way to accommodate them. Cut Naoto and Camacho at 9:30, Ruthy at 9:45, and Alex at 9:55. Did last call close to 10:30pm. Sushi was backed up at this time, but food was being cranked out. We made it!

Specials:

3 Staff members that stood out (why/how): Kelly took a reservation for 7pm on Thursday, which goes against a number of our protocols. For one it's not a normal time slot and secondly, she doesn't have clearance to do so. I had a lengthy back and forth with the woman who made the reso (about 4 phone calls) until I luckily straightened everything out as politely and professionally as possible. When I spoke to Kelly about her wrongdoing, her immediate response was she did this because there was no manager on duty. I asked her going forward to take down a name and number so a manager could call back. She insisted she did exactly this; I had to go into great detail that putting phone numbers into the IPad automatically sent confirmation texts, which is misleading to customers, can cause conflict (which it did just that), etc. Simply: Kelly should known better. Another example of her not thinking or paying attention to detail, which is now becoming a consistent inconsistency in her work ethic.

Gabe still needs some help at the host stand. I'm not sure running the board on busy nights is a task he's up for yet. I'm sure it's just a matter of practice...but he gets frazzled easily, which leads him to being short with customers and his nervous energy stresses out him teammates. It's hard for him to prioritize. He's either too slow to seat people or triple seats. He forgot to add two names to the list. He forgot tables numbers. I've gone over how to quote times with him the last two shifts, and I'm seeing some small progress. I ended up taking over the IPad for most of the night. It was unusually busy but it would be proactive if Gabe worked on his team skills. Does anyone have suggestions on this?

Ruthy was the superstar of the night. She had the party room section and through a miscommunication was double sat with a 10-top and a 7-top. She handled everything with ease. It was stressful but she didn't break down and asked for the help she needed.

Any VIP's in? Take's Dad! Cindy's sister Mindy

Comps& Void Detail:
-Owner comp for Kenta, Kaya, and Take's dad
-FNF for Mindy
-Employee Kome Bucks from Chelsea for a glass of wine

R&M needs: I called Rodrigo about the drain pipe outside of the office window. He hasn't called back yet.

The office computer is back to 100%. I have the towers off of the floor still, just in case it floods again.

A massive rat from the kitchen was in the bathroom hallway about 20 minutes before opening for lunch. It ran under the door that leads to the dish pit. What's our plan of action for this?

86'd items/ need more: Getting low on a lot of alcohol. Lots of bottles have been sold already this week.