Wednesday 8/10/16

Written By: Samara

LY Lunch Sales: $1601
Projected Sales : $1950
TY Lunch Sales: $1535
+/- : -4% under LY & -$415 under PS
Lunch Covers: 79
Avg PPA: $19.43


LY Dinner Sales: $3747
Projected Sales : $4750
TY Dinner Sales: $5254
+/- : +40% over LY & +$504 over PS
Dinner Covers: 179
Avg PPA: $29.35


Previous Days Labor: 15%

Previous Days Comps: 11%
Controllable Comps: 3.05%

Weather:

Special events?:


Who worked: LUNCH- Kelly, Lindsey, Alex, Johnny (CL), Gabriel (H), John (SA), Taylor (FR)
DINNER-Krystin, Mandy, Camacho, Sophia (CL), Chelsea & John (H), Kaori (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times: Lunch was slow and similar to yesterday. Briefly full around noon until 1pm and it slowly died off. Cut Kelly at 1pm, Lindsey at 1:20, and Alex at 1:45.

Dinner was unequivocally the most stressful shift I've ever worked at Kome. We were 3 sushi men on, as we've been for the last few weeks. The difference this time was Hector was training under Lee. With Kazu and Lee training Hector, this meant that technically we only had 2 men on. Everything unfolded like a domino effect because of this scheduling issue. By 7pm, rolls were hitting 40 minutes. Our strongest host team of Chelsea and John did their best to properly quote and get drinks for guests as they waited. We hit a wall around 7:30. Most tables has been quote 35-45 minutes but it was clear that because rolls were taking so long, EVERY table on the list was about to go at least 20-30 minutes over their times. The restaurant was at a stand still but customers kept flooding in. The kitchen was fairly slow all night, so finally, I asked Patrick to jump on the line. It took about an hour for everything to turn around. There was a general wave of disgruntled guests. I comped an entire round of drink for a walk in 6-top. The servers were handing out miso soup left and right to appease guests. I gave a woman some shumai on the house as she had been waiting 45 minutes for 3 pieces of nigiri. We sat the last table at 9:45. I cut Mandy & Krystin around then because their sections were full.

I'm not sure what's going on with the schedule but it needs to fixed immediately. We're starting to lose money, our good reputation, and staff morale is low.

Specials:

3 Staff members that stood out (why/how): Kelly was 20 minutes late. I gave her a late tracking write up.

Hector took it personally when Patrick was moved from the kitchen to the sushi bar. He was visibly fuming and couldn't understand why we needed Patrick on the bar to crank out orders. I tried my best to explain the bigger picture but I'm not sure he fully understood. This, concerns me. I would be very careful with having Hector as a sushi man. I think he has a great work ethic but having an excellent poker face in front of customers is equally as important. I'm not sure he can put aside the personal stuff to work as a team. We had an OK talk after the shift. Again, not sure if he can put his ego aside enough to understand that we all share a common goal.

Grace called out sick with food poisoning. No one could cover her shift.

I'm really proud of the team we had tonight. For the most part everyone stayed composed and on top of it. It helped to have veteran support staff and some of our stronger servers.

Any VIP's in? Rachel & Carlos, Leslie, Lindsey Creel

Comps& Void Detail:
-Sent Leslie a couple nigiri pieces. Comped under FNF
-100% recovery on Shumai, 2 mexi cokes, 2 asahi, 1 kombucha
-Promo Kome bucks
-Couple of voids for misrings and 86'd items

R&M needs:

86'd items/ need more: Inari, Anago, 4th tap