Written By: Dusten
LY Lunch Sales: 2401
Projected Sales : 2790
TY Lunch Sales: 2901
+/- : $111 over PS and up from LY by 21%
Lunch Covers: 153
Avg PPA: 18.96
LY Dinner Sales: 5183
Projected Sales : 5341
TY Dinner Sales: 4842
+/- : $499 under PS and short of LY by 7%
Dinner Covers: 189
Avg PPA: 25.62
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 1.97%
Weather: Cool sunny AM
Special events?:
Who worked: Lunch: Krystin, john, Renee, Mandy CL, Tori H, Leigh FR, Brennan SA
:Dinner Grace, Cindy, Krystin, Ruthy, Clair, Alyssa H, Megan trained by Tori, iroe FR, John cocktailing, Hiroe FR and Leigh SA.
Flow of Business, Cuts and Ticket Times: Lunch was stready Slow start but things picked up by noon. Got a pop at 1pm that put us on wait for a little over an hour. Cut Renee just after 2pm, John at 2:30. No ticket time issues, but still cold food going out to tables.
-Dinner was slower than the past few weeks. We had a short wait from about 7pm-8:30 but nothing crazy. Daruma staff came in and certainly made the most of their deep clean party. They were our highest table by far. No ticket time issues or under cooked food at dinner. I cut Grace, John, Tori and Megan at 8:30, Cindy at 8:45, Krystin at 9:30 and Ruthy at 9:45.
Specials: 17 wings special, 1 salmon katsu, 21 nigiri sets and 1 aji sashimi (sold at lunch)
3 Staff members that stood out (why/how): Krystin had a tough lunch. Lots of low tips. Can't imagine that ever being on account of her service. Her Dinner more than made up for it however. She and Grace switched section for dinner and Krystin took the Daruma party. She also won $20 in Kome bucks for the Nihon Sakari sake sales contest. She sold at least 2 bottles plus some glasses.
-Grace says she feels Krystin was a little duplicitous regarding the Daruma party when she asked to switch sections. I originally had Grace with the PPR and Krystin in the back B's. Krystin offered to let me read the text exchange. I reluctantly agreed to look at them. There is no mention of Daruma, but "Kayo and folks." Krystin specifically says the table would be good money. Grace mentions her shifts at Kemuri being very busy and not minding working in the back B's. Ultimately I think Grace is upset with herself for letting the section go. Still, she needs to keep that to herself, or at least steer clear of accusing anyone of misrepresenting facts.
-John can be a bit overbearing when greeting tables. Sometimes he barely gives them a chance to sit down before he is all over them. It might be good to at least say hi if you happen to be close by if we are super busy and just offer waters, but we weren't busy in the moment and he just comes off as pushy.
-Renee was more self-aware this Sunday with regards to her table interactions. We talked a bit further about her school and financial responsibilities. She has a lot on her plate. I told her of she feels fewer shifts so that she can concentrate on school, she needs to make that known before the schedule is written.
-Tori has the key for the paper towel dispenser. She accidentally took it home on her break and changed clothes. We should get big obnoxious key chains for the paper towels and the trailer keys. Like a truck-stop restroom key with a hubcap on them or something!
-Leigh was fairly slow at times. She seemed tired all day. She stayed moving but wasn't too swift about it. Also, she clocked in as host for her PM. Aloha won't let me access the clock-ins for the current day.
Any VIP's in? Lunch: I saw Emma Blauer leaving without even getting the chance to say hi. She was a server here when I started. I think the only other one who'd know her was Kazu and he didn't notice her either. Kindo-san.
Dinner: Peelander Z, Daruma folks.
Michael Clarke- he and his wife always order the Krab salad as a side. Nice people but needy and odd. They left their credit card also. There is a Michael C in Resy, but wasn't sure if that was him- Megan apparently took the wrong phone number so when they were seated Tori had to go looking for them... so I couldn't call them about their card either.
Comps& Void Detail: Kitchen error Takoyaki- cold.
-I know there was another comp from lunch, but someone tossed my receipts- fairly certain it wasn't controllable, bday Taiyaki. I remember now.
-DNL on BBQ wings.
-voided stuff that was either unmade misrings or 86'd items.
-Employee day off for Aki
-sizable owner comp for Daruma party.
-15 customer kome bucks
-bday taiyaki
-kome bucks for Krystin meal
R&M needs: Carabiner from dumpster chain is gone.
86'd items/ need more: 22oz Kirin, all toro, Duck breast, Hon maguro, Toro sushi and maki, Wishing Well, kaki sushi
Sunday, April 30, 2017
Saturday PM Recap 4/29
Written By: Chelsea
LY Dinner Sales: $7767
Projected Sales : $7916
TY Dinner Sales: $7779
+/- : 0% over LY and $137 under PS
Dinner Covers: 256
Avg PPA: 30.39
Weather: a hot afternoon that turned in to a chilly evening. Everyone was all psyched up about a storm that never showed!
Special events?: none
Who worked: Kelly, Clair, Krystin, Ruthy, Dusten CL, Tori Cktl, Hiroe FR and John SA. Alyssa and Melisa host.
Flow of Business, Cuts and Ticket Times: Started off steady, had a 14 top reservation in the dining room that Elizabeth took down, which of course turned in to a 16 top and then attempted to be an 18 top but at that point we were out of chairs and room for the last two. They were understanding and said they'd meet up with their friends later. Filled up pretty quickly, mostly 3/4/5 tops on the wait once we hit the wait at 5:30. Wait grew pretty quickly as a result, hit 45 minutes off the bat and then grew to 1 hr - 1 15 by 6:30 and hung there for a while. Everyone started dropping off closer to 9, and we were off the wait by 9:30. Cut Alyssa, Tori, and went 3 on at that time. Went 2 on at 10 and closed with two on. Ticket times were overall good, had a couple folks ask about items but they were all under 20 mins.
Specials: Chef's Nigiri Set - 21 (had a contest for these, which Dusten won), Whole Aji - 4
3 Staff members that stood out (why/how):
- Everyone was on point again tonight. Krystin and Kelly helping out with bringing up clean dishes, Tori helping out refilling waters in her downtime, Clair and Ruthy asking who needs help, Dusten was on top of his prebus.
Any VIP's in? Old John, Karen, my friends Samantha and Nicole.
Comps& Void Detail: DNL Tonpei-yaki, Guest Changed Mind edamame, FNF Takoyaki for Samantha and Nicole, bought a Takoyaki for a table of new guests that were very excited to eat here. It was two parents and their daughter at UT, dad was from Austin and mom was from Osaka but they have been living in Houston for some time. They'd heard a lot and were very excited to try it out, they loved the Takoyaki and everything they ordered, and Dusten took great care of them. They said they can't wait to come back.
R&M needs:
86'd items/ need more: Toro, Beef Carpaccio, 22oz Kirin
LY Dinner Sales: $7767
Projected Sales : $7916
TY Dinner Sales: $7779
+/- : 0% over LY and $137 under PS
Dinner Covers: 256
Avg PPA: 30.39
Weather: a hot afternoon that turned in to a chilly evening. Everyone was all psyched up about a storm that never showed!
Special events?: none
Who worked: Kelly, Clair, Krystin, Ruthy, Dusten CL, Tori Cktl, Hiroe FR and John SA. Alyssa and Melisa host.
Flow of Business, Cuts and Ticket Times: Started off steady, had a 14 top reservation in the dining room that Elizabeth took down, which of course turned in to a 16 top and then attempted to be an 18 top but at that point we were out of chairs and room for the last two. They were understanding and said they'd meet up with their friends later. Filled up pretty quickly, mostly 3/4/5 tops on the wait once we hit the wait at 5:30. Wait grew pretty quickly as a result, hit 45 minutes off the bat and then grew to 1 hr - 1 15 by 6:30 and hung there for a while. Everyone started dropping off closer to 9, and we were off the wait by 9:30. Cut Alyssa, Tori, and went 3 on at that time. Went 2 on at 10 and closed with two on. Ticket times were overall good, had a couple folks ask about items but they were all under 20 mins.
Specials: Chef's Nigiri Set - 21 (had a contest for these, which Dusten won), Whole Aji - 4
3 Staff members that stood out (why/how):
- Everyone was on point again tonight. Krystin and Kelly helping out with bringing up clean dishes, Tori helping out refilling waters in her downtime, Clair and Ruthy asking who needs help, Dusten was on top of his prebus.
Any VIP's in? Old John, Karen, my friends Samantha and Nicole.
Comps& Void Detail: DNL Tonpei-yaki, Guest Changed Mind edamame, FNF Takoyaki for Samantha and Nicole, bought a Takoyaki for a table of new guests that were very excited to eat here. It was two parents and their daughter at UT, dad was from Austin and mom was from Osaka but they have been living in Houston for some time. They'd heard a lot and were very excited to try it out, they loved the Takoyaki and everything they ordered, and Dusten took great care of them. They said they can't wait to come back.
R&M needs:
86'd items/ need more: Toro, Beef Carpaccio, 22oz Kirin
Saturday, April 29, 2017
Saturday AM Recap 4/29/17
Written By: Elizabeth
LY Lunch Sales: $2610
Projected Sales : $2943
TY Lunch Sales: $2563
+/- : 2% under LY and $380 under PS
Lunch Covers: 126
Avg PPA: $20.34
Previous Days Labor: 15%
Previous Days Comps: 4%
Controllable Comps: 12.2%
Weather: Muggy and warm. With a strong breeze (storm rolling in tonight)
Special events?: Austin Food and Wine Day 2.
Who worked: John, Mandy, Renee, Johhnny CL. Tori Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow throughout the day. Never filled up or went on a wait. No large parties (except for 2 five tops that walked in right at open). A pretty mellow afternoon all around. Not sure why. No long tickets or issues. Nothing much to report on.
3 Staff members that stood out (why/how):
John is always moving and helping and doing things. I can't stress that enough. He's a great example of teamwork.
Renee was ON TOP of her watering game today!
Any VIP's in?
Chi and family
Thats all I saw.
Comps& Void Detail:
Just employee meals today!
R&M needs:
left a voicemail for Andy about the lights on the sign.
86'd items/ need more:
LY Lunch Sales: $2610
Projected Sales : $2943
TY Lunch Sales: $2563
+/- : 2% under LY and $380 under PS
Lunch Covers: 126
Avg PPA: $20.34
Previous Days Labor: 15%
Previous Days Comps: 4%
Controllable Comps: 12.2%
Weather: Muggy and warm. With a strong breeze (storm rolling in tonight)
Special events?: Austin Food and Wine Day 2.
Who worked: John, Mandy, Renee, Johhnny CL. Tori Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow throughout the day. Never filled up or went on a wait. No large parties (except for 2 five tops that walked in right at open). A pretty mellow afternoon all around. Not sure why. No long tickets or issues. Nothing much to report on.
3 Staff members that stood out (why/how):
John is always moving and helping and doing things. I can't stress that enough. He's a great example of teamwork.
Renee was ON TOP of her watering game today!
Any VIP's in?
Chi and family
Thats all I saw.
Comps& Void Detail:
Just employee meals today!
R&M needs:
left a voicemail for Andy about the lights on the sign.
86'd items/ need more:
Friday PM Recap 4/28/17
Written By: Leary
LY Dinner Sales:8387
Projected Sales : 8415 (-799)
TY Dinner Sales: 8159
+/- : -228, -3%
Dinner Covers: 269
Avg PPA: 30.33
Weather: Hot & Sunny
Special events?:
Who worked:
Ruthy, Johnny, Renee, Krystin, Dusten Cl, Alyssa & Melisa H, John FR, Brennan SA, Tori Cktl
Flow of Business, Cuts and Ticket Times:
Had a line at open, and filled up by 6. Wait hit 30-40 by 630, and peaked at 1:15 by 730. There was a steady flow of guests until things slowed down a bit around 945. Off the wait at 1025. Cut Tori and Alyssa at 1015, and 2 on at 1030. Ticket times seemed good all night. There were a few times where servers were getting a little impatient with rolls, but when I checked times they were going out at 20 minutes. Sushi Bar handled the rush well.
Business came in hectic spurts tonight. No real issues with the servers, but it seemed hard for everyone to hit a steady rhythm. Myself included. Also one of those nights where everyone is constantly bumping into each other in the wait station. A good amount of misrings and voids as well.
Had an issue with a table going 30 minutes over their quote time. Unfortunately Melisa didn't let me know about it until they were 20 minutes over and the customer was red faced and yelling at Alyssa. I apologized and told the guy I would get him a table immediately. We had several tables that been closed out for over 30 minutes. A8 had been closed out for 45 minutes so I bribed them with Kome Bucks and they obliged. I bought the table a round of drinks and some edamame & shumai to help smooth things over. They seemed ok. I checked back several times and by the end they were very happy. Kudos to Krystin for making sure they received excellent service.
Specials:
Nigiri Set- 19
Whole Aji- 1
3 Staff members that stood out (why/how):
-Brennan was dragging a bit in the beginning of the shift. I talked him, and he picked it up a bit.
-Peter did a really solid job as Ni Ban tonight.
-John was super helpful tonight. Always helping out during his downtime.
Any VIP's in?
-Jason & Susan
Comps& Void Detail:
-Server Misring 2 Kaki Nigiri
-Server Misring Veg Harumaki
-Server Misring Sunshine
-Server Misring 2 Kaki Nigiri
- $15 Kome Bucks
- Bday Dessert
-DNL Edamame (guest said it was undercooked, but it was fine, offered another order but declined)
-$15 Kome Bucks for some friends of Vince's
-Recovery for a round of drinks and apps for a table that went 30 minutes over their quote
R&M needs:
Lights for the Kome sign burned out again. Elizabeth, can you please call Andy in the morning.
86'd items/ need more:
LY Dinner Sales:8387
Projected Sales : 8415 (-799)
TY Dinner Sales: 8159
+/- : -228, -3%
Dinner Covers: 269
Avg PPA: 30.33
Weather: Hot & Sunny
Special events?:
Who worked:
Ruthy, Johnny, Renee, Krystin, Dusten Cl, Alyssa & Melisa H, John FR, Brennan SA, Tori Cktl
Flow of Business, Cuts and Ticket Times:
Had a line at open, and filled up by 6. Wait hit 30-40 by 630, and peaked at 1:15 by 730. There was a steady flow of guests until things slowed down a bit around 945. Off the wait at 1025. Cut Tori and Alyssa at 1015, and 2 on at 1030. Ticket times seemed good all night. There were a few times where servers were getting a little impatient with rolls, but when I checked times they were going out at 20 minutes. Sushi Bar handled the rush well.
Business came in hectic spurts tonight. No real issues with the servers, but it seemed hard for everyone to hit a steady rhythm. Myself included. Also one of those nights where everyone is constantly bumping into each other in the wait station. A good amount of misrings and voids as well.
Had an issue with a table going 30 minutes over their quote time. Unfortunately Melisa didn't let me know about it until they were 20 minutes over and the customer was red faced and yelling at Alyssa. I apologized and told the guy I would get him a table immediately. We had several tables that been closed out for over 30 minutes. A8 had been closed out for 45 minutes so I bribed them with Kome Bucks and they obliged. I bought the table a round of drinks and some edamame & shumai to help smooth things over. They seemed ok. I checked back several times and by the end they were very happy. Kudos to Krystin for making sure they received excellent service.
Specials:
Nigiri Set- 19
Whole Aji- 1
3 Staff members that stood out (why/how):
-Brennan was dragging a bit in the beginning of the shift. I talked him, and he picked it up a bit.
-Peter did a really solid job as Ni Ban tonight.
-John was super helpful tonight. Always helping out during his downtime.
Any VIP's in?
-Jason & Susan
Comps& Void Detail:
-Server Misring 2 Kaki Nigiri
-Server Misring Veg Harumaki
-Server Misring Sunshine
-Server Misring 2 Kaki Nigiri
- $15 Kome Bucks
- Bday Dessert
-DNL Edamame (guest said it was undercooked, but it was fine, offered another order but declined)
-$15 Kome Bucks for some friends of Vince's
-Recovery for a round of drinks and apps for a table that went 30 minutes over their quote
R&M needs:
Lights for the Kome sign burned out again. Elizabeth, can you please call Andy in the morning.
86'd items/ need more:
Friday, April 28, 2017
Friday AM 4.28.17
Written By: Elizabeth
LY Lunch Sales: $3613
Projected Sales : $2943
TY Lunch Sales: $2667
+/- : -26% LY and -$799 PS
Lunch Covers: 140
Avg PPA: 19.05
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 6.63%
Weather: Sunny and Warm. low 80s
Special events?: Austin Food and Wine Festival kick off weekend!!
Who worked: Kelly, Sayo, Lindsey, Clair CL. Tori Host, BRennan SA, John FR
Flow of Business, Cuts and Ticket Times:
Steady lunch service. Never got on more than a 15 minute wait for more than 3 tables at a time, but it was steady- At one point S9's ticket got lost at the sushi bar- it was for a piece of Unagi and an Alone Together Roll. I voided the pieces. The guy already got his hama toro but had to leave and couldn't wait for the roll, once we realized the ticket was missing. I comp'd his unagi and his hot tea and gave him $10 in Kome Bucks. He left happy and told us we handled the situation very well.
Also had B1 give us a compliment about Kelly - he said she was super friendly and did a great job serving them today. They couldn't give enough positive feedback about her.
Sayo got a little annoyed at the kitchen for her Yakitori don and Yakiniku teishoku taking longer than a solo katsu-don. I know she might be experiencing some hormonal shifts, but I reminded her it wasn't a personal attack on her. She was anxious about it taking a long time, despite the table having a Takoyaki and Shumai on the table as appetizers. I assured her they were likely not upset, and that her lunch items would be coming out soon. I went back and asked the kitchen why that happened and Matt let me know that the grill space was being used when the ticket came in, therefore it got pushed behind a katsu-don (solo for the sushi bar)
3 Staff members that stood out (why/how):
-Kelly was on top of it today, as demonstrated by her table
-Brennan's usual slow moving- it wasn't too busy where he had to super hustle, but he could have had a little more pep
-John was very helpful, bussing tables every time he brought food out
Any VIP's in?
Matt & Julie
Dave (film guy)
Rob
Comps& Void Detail:
2 Aburi Hamachi for Matt & Julie
The above mentioned recovery comp for Clair's S8
Kome Bucks for Tori Lunch
R&M needs:
86'd items/ need more:
LY Lunch Sales: $3613
Projected Sales : $2943
TY Lunch Sales: $2667
+/- : -26% LY and -$799 PS
Lunch Covers: 140
Avg PPA: 19.05
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 6.63%
Weather: Sunny and Warm. low 80s
Special events?: Austin Food and Wine Festival kick off weekend!!
Who worked: Kelly, Sayo, Lindsey, Clair CL. Tori Host, BRennan SA, John FR
Flow of Business, Cuts and Ticket Times:
Steady lunch service. Never got on more than a 15 minute wait for more than 3 tables at a time, but it was steady- At one point S9's ticket got lost at the sushi bar- it was for a piece of Unagi and an Alone Together Roll. I voided the pieces. The guy already got his hama toro but had to leave and couldn't wait for the roll, once we realized the ticket was missing. I comp'd his unagi and his hot tea and gave him $10 in Kome Bucks. He left happy and told us we handled the situation very well.
Also had B1 give us a compliment about Kelly - he said she was super friendly and did a great job serving them today. They couldn't give enough positive feedback about her.
Sayo got a little annoyed at the kitchen for her Yakitori don and Yakiniku teishoku taking longer than a solo katsu-don. I know she might be experiencing some hormonal shifts, but I reminded her it wasn't a personal attack on her. She was anxious about it taking a long time, despite the table having a Takoyaki and Shumai on the table as appetizers. I assured her they were likely not upset, and that her lunch items would be coming out soon. I went back and asked the kitchen why that happened and Matt let me know that the grill space was being used when the ticket came in, therefore it got pushed behind a katsu-don (solo for the sushi bar)
3 Staff members that stood out (why/how):
-Kelly was on top of it today, as demonstrated by her table
-Brennan's usual slow moving- it wasn't too busy where he had to super hustle, but he could have had a little more pep
-John was very helpful, bussing tables every time he brought food out
Any VIP's in?
Matt & Julie
Dave (film guy)
Rob
Comps& Void Detail:
2 Aburi Hamachi for Matt & Julie
The above mentioned recovery comp for Clair's S8
Kome Bucks for Tori Lunch
R&M needs:
86'd items/ need more:
Thursday, April 27, 2017
Thursday PM Recap 4/27
Written By: Chelsea
LY Dinner Sales: $5291
Projected Sales : $5818
TY Dinner Sales: $5951
+/- : 12% over LY and $133 over PS.
Dinner Covers: 220
Avg PPA: $27.05
Weather: a cool night.
Special events?: National Tell A Story Day, luckily I've got some! Apologies for the novel.
Who worked: Ruthy, Sayo, Lindsey, Krystin, Dusten CL. Patrick Cktl. John FR and Brennan SA. Tori training Megan Host and Melisa Host.
Flow of Business, Cuts and Ticket Times: Started out steady, filled up by 6pm. Only a small handful of tables on the wait at any given point in time throughout the night, never more than 5. Wait time hung around 25-35m when we had a wait. Went off the wait around 8:30, but it picked back up with a handful of tables around 9. Walk in 6-top at 9:35. Initially had cut Pat at 8:30 with Melisa, but he stuck around to serve a few more drinks to the late pop. Went 3 on at 8:45, and 2 on at 9:30, closed with 2 on. Ticket times were overall good. Had a takoyaki take 30m, the fry printer was messing up and they didn't see the ticket for a little bit. Dusten smoothed it over and they were fine. Ran low on rice so we ordered pizza. Gave Tori and Megan $10 in Kome Bucks for their training meals.
Had a few wild characters in today. First was a guy that seemed like he had either had a few drinks (or just left Burning Man). We we had a few seats at the sushi bar, so we got him sat (after he told me that he was waiting for his editor friend, as he was writing an article about our restaurant...sure). He ordered and then continued his charade at S8, unzipping his vest and being generally weird, hands in his mouth, etc. Some of John's friends were seated at S9 and S10, and the guy started bothering them as well. Guy went out to smoke a cigarette and came back in, with some of our flowers in his hands (at this time, hosts moved John's friends to S1& S2). Guy continued being weird, I went to go ask how his article was coming along and he said it was good, but wanted a Kirin. I went to "check and see if we had any" to give me a minute to think about what to do, and then I let him know we wouldn't be serving him any more alcohol. He went out to smoke again, and I saw him pulling at the flowers again, so I went out to ask him to stop and give him his check so he could go. He said he'd be coming back in to finish his meal and pay. I waited in the lobby with his check, and he came back in and said he wasn't ready to leave. I very politely let him know that I was ready for him to leave, and he walked out without paying. Put his check as a Spill for the walked tab.
While this fellow was out smoking, the man who was banned for shouting at Elizabeth and sticking his finger in her face came to the host stand wanting a table. Ruthy and Krystin alerted me of his presence, and I went to let him know that it was my understanding that he had had a previous altercation with one of our other managers, and that he was not allowed to dine here. He was actually very polite and said that he respected my decision, but wanted to know who else he could contact about the situation. I gave him both Leary and Elizabeth's cards (explaining who she was :) ) and he said he'd be reaching out.
Specials: Nigiri Set - 5, Bitches Brew Roll - 21, Whole Aji - 2.
3 Staff members that stood out (why/how):
Everyone was on point. Patrick was very helpful in his downtime while the wait was slow.
Ruthy had a suggestion of only making the cocktail servers restock the cooler if they've sold over a certain amount. She felt bad that Patrick only had ~$300 in sales and had refilled the entire cooler.
Great to work with Sayo, I don't get to see her much. She was very sweet and positive tonight.
Any VIP's in? Kayo and Kenta, Old John, Taylor and Olive, and the wild folks listed above.
Comps& Void Detail: Owner Comp for Kayo, Spill for the walked tab, Kitchen Error for a Tempura Moriawase, customer said it was too greasy and it definitely was more greasy than usual. Birthday Tempura Ice Cream, void hot sake misring.
Paid for the pizza in cash, $240 out of the change bag. Is that the correct method? Wasn't sure as it was so crazy and I forgot to check. Let me know!
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5291
Projected Sales : $5818
TY Dinner Sales: $5951
+/- : 12% over LY and $133 over PS.
Dinner Covers: 220
Avg PPA: $27.05
Weather: a cool night.
Special events?: National Tell A Story Day, luckily I've got some! Apologies for the novel.
Who worked: Ruthy, Sayo, Lindsey, Krystin, Dusten CL. Patrick Cktl. John FR and Brennan SA. Tori training Megan Host and Melisa Host.
Flow of Business, Cuts and Ticket Times: Started out steady, filled up by 6pm. Only a small handful of tables on the wait at any given point in time throughout the night, never more than 5. Wait time hung around 25-35m when we had a wait. Went off the wait around 8:30, but it picked back up with a handful of tables around 9. Walk in 6-top at 9:35. Initially had cut Pat at 8:30 with Melisa, but he stuck around to serve a few more drinks to the late pop. Went 3 on at 8:45, and 2 on at 9:30, closed with 2 on. Ticket times were overall good. Had a takoyaki take 30m, the fry printer was messing up and they didn't see the ticket for a little bit. Dusten smoothed it over and they were fine. Ran low on rice so we ordered pizza. Gave Tori and Megan $10 in Kome Bucks for their training meals.
Had a few wild characters in today. First was a guy that seemed like he had either had a few drinks (or just left Burning Man). We we had a few seats at the sushi bar, so we got him sat (after he told me that he was waiting for his editor friend, as he was writing an article about our restaurant...sure). He ordered and then continued his charade at S8, unzipping his vest and being generally weird, hands in his mouth, etc. Some of John's friends were seated at S9 and S10, and the guy started bothering them as well. Guy went out to smoke a cigarette and came back in, with some of our flowers in his hands (at this time, hosts moved John's friends to S1& S2). Guy continued being weird, I went to go ask how his article was coming along and he said it was good, but wanted a Kirin. I went to "check and see if we had any" to give me a minute to think about what to do, and then I let him know we wouldn't be serving him any more alcohol. He went out to smoke again, and I saw him pulling at the flowers again, so I went out to ask him to stop and give him his check so he could go. He said he'd be coming back in to finish his meal and pay. I waited in the lobby with his check, and he came back in and said he wasn't ready to leave. I very politely let him know that I was ready for him to leave, and he walked out without paying. Put his check as a Spill for the walked tab.
While this fellow was out smoking, the man who was banned for shouting at Elizabeth and sticking his finger in her face came to the host stand wanting a table. Ruthy and Krystin alerted me of his presence, and I went to let him know that it was my understanding that he had had a previous altercation with one of our other managers, and that he was not allowed to dine here. He was actually very polite and said that he respected my decision, but wanted to know who else he could contact about the situation. I gave him both Leary and Elizabeth's cards (explaining who she was :) ) and he said he'd be reaching out.
Specials: Nigiri Set - 5, Bitches Brew Roll - 21, Whole Aji - 2.
3 Staff members that stood out (why/how):
Everyone was on point. Patrick was very helpful in his downtime while the wait was slow.
Ruthy had a suggestion of only making the cocktail servers restock the cooler if they've sold over a certain amount. She felt bad that Patrick only had ~$300 in sales and had refilled the entire cooler.
Great to work with Sayo, I don't get to see her much. She was very sweet and positive tonight.
Any VIP's in? Kayo and Kenta, Old John, Taylor and Olive, and the wild folks listed above.
Comps& Void Detail: Owner Comp for Kayo, Spill for the walked tab, Kitchen Error for a Tempura Moriawase, customer said it was too greasy and it definitely was more greasy than usual. Birthday Tempura Ice Cream, void hot sake misring.
Paid for the pizza in cash, $240 out of the change bag. Is that the correct method? Wasn't sure as it was so crazy and I forgot to check. Let me know!
R&M needs:
86'd items/ need more:
Thursday AM Recap 4/27/17
Written By: Leary
LY Lunch Sales: 1958
Projected Sales : 2310 (-32)
TY Lunch Sales: 2278
+/- : +320, +16%
Lunch Covers: 110
Avg PPA: 20.71
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 2.97%
Weather: Warm and Sunny
Special events?:
Who worked:
Ruthy, Renee, Kelly, Johnny Cl, Melisa H, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a decent lunch. We were mostly full by noon, and stayed steady until after 1. Died out a bit by 120, and went 2 on. Had a little pop of tables after that, nothing too crazy. Ticket times were good. Just one comp for a salmon box that was marked from a previous table.
Specials:
3 Staff members that stood out (why/how):
-Ruthy was 15 minutes late today. She told me she slept through her alarm. I wrote her up and talked with her at the end of the shift about the pattern of behavior lately. I go into more detail with her in her eval, but let her know I needed her to turn around asap.
Any VIP's in?
-Mrs. Cooper with a friend
-Tara
Comps& Void Detail:
FOH Error for Salmon Box
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1958
Projected Sales : 2310 (-32)
TY Lunch Sales: 2278
+/- : +320, +16%
Lunch Covers: 110
Avg PPA: 20.71
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 2.97%
Weather: Warm and Sunny
Special events?:
Who worked:
Ruthy, Renee, Kelly, Johnny Cl, Melisa H, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a decent lunch. We were mostly full by noon, and stayed steady until after 1. Died out a bit by 120, and went 2 on. Had a little pop of tables after that, nothing too crazy. Ticket times were good. Just one comp for a salmon box that was marked from a previous table.
Specials:
3 Staff members that stood out (why/how):
-Ruthy was 15 minutes late today. She told me she slept through her alarm. I wrote her up and talked with her at the end of the shift about the pattern of behavior lately. I go into more detail with her in her eval, but let her know I needed her to turn around asap.
Any VIP's in?
-Mrs. Cooper with a friend
-Tara
Comps& Void Detail:
FOH Error for Salmon Box
R&M needs:
86'd items/ need more:
Tuesday AM Recap 4/25/17
Written By: Leary
LY Lunch Sales: 2090
Projected Sales : 2201 (-150)
TY Lunch Sales: 2051
+/- : -39, -2%
Lunch Covers: 110
Avg PPA: 18.65
Previous Days Labor: 34%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Warm and Sunny
Special events?:
Who worked:
Lindsey, Kelly, Liam, Johnny Cl, Melisa H, Hiroe FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
It was an odd flow of business that caught some a bit off guard. Had a steady flow of business and were mostly full, but it was a pretty relaxed pace. We had several tables go on a wait around 1245. A lot of tables got up at once so we ended up getting a later rush of tickets. It a little bit for staff to adjust. General Toshi was training on Ichi ban, and got behind on several tickets. I had Kelly let me know that B2 had been taken awhile. When I checked the ticket it was already at 30 minutes. I let Kazu know but it looked like he was trying to prep suzuki for sushi lunches. Andrew stepped in and helped GT knock out the long tickets. We ended up having several 25-30 minute ticket times. It was a decent pop, but ticket time awareness by the servers and sushi bar might have avoided the longer times. Ended up comping several items to appease grumpy guests. Most were understanding and ok once they were given some free food. After about 20 minutes things settle back down to normal.
Specials:
3 Staff members that stood out (why/how):
-Johnny was pretty flustered by the pop, and had a couple of guests get upset about not being able to close out sooner. One gentleman stood up and huffed and puffed at the host stand. I saw him get up, and went straight to Johnny to get the man's change. I brought it to him and apologized and let him know Johnny was waiting on me to make change to help take some of the heat off him. I thanked the guy for his patience and apologized again while he stormed out.
Any VIP's in?
-Rob
-Old Daruma Employee Marco
Comps& Void Detail:
-Long Ticket Comp for Sashimi on B2, and Sushi Lunch for A4
-FNF for Marco
-Bday Comp
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2090
Projected Sales : 2201 (-150)
TY Lunch Sales: 2051
+/- : -39, -2%
Lunch Covers: 110
Avg PPA: 18.65
Previous Days Labor: 34%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Warm and Sunny
Special events?:
Who worked:
Lindsey, Kelly, Liam, Johnny Cl, Melisa H, Hiroe FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
It was an odd flow of business that caught some a bit off guard. Had a steady flow of business and were mostly full, but it was a pretty relaxed pace. We had several tables go on a wait around 1245. A lot of tables got up at once so we ended up getting a later rush of tickets. It a little bit for staff to adjust. General Toshi was training on Ichi ban, and got behind on several tickets. I had Kelly let me know that B2 had been taken awhile. When I checked the ticket it was already at 30 minutes. I let Kazu know but it looked like he was trying to prep suzuki for sushi lunches. Andrew stepped in and helped GT knock out the long tickets. We ended up having several 25-30 minute ticket times. It was a decent pop, but ticket time awareness by the servers and sushi bar might have avoided the longer times. Ended up comping several items to appease grumpy guests. Most were understanding and ok once they were given some free food. After about 20 minutes things settle back down to normal.
Specials:
3 Staff members that stood out (why/how):
-Johnny was pretty flustered by the pop, and had a couple of guests get upset about not being able to close out sooner. One gentleman stood up and huffed and puffed at the host stand. I saw him get up, and went straight to Johnny to get the man's change. I brought it to him and apologized and let him know Johnny was waiting on me to make change to help take some of the heat off him. I thanked the guy for his patience and apologized again while he stormed out.
Any VIP's in?
-Rob
-Old Daruma Employee Marco
Comps& Void Detail:
-Long Ticket Comp for Sashimi on B2, and Sushi Lunch for A4
-FNF for Marco
-Bday Comp
R&M needs:
86'd items/ need more:
Wednesday, April 26, 2017
Wednesday PM 4/26/17
Written By: Dusten
LY Dinner Sales:5291
Projected Sales : 5824
TY Dinner Sales:5137
+/- : 3% under LY and short of PS by $687
Dinner Covers: 196
Avg PPA: 26.21
Weather: Warm and Sunny. 80's
Special events?:
Who worked: Naoto, Cindy, Grace, Ruthy CL, Leigh FR, John SA, Alyssa H and Tori training Megan at H
Flow of Business, Cuts and Ticket Times: Steady night. Slow start. Went on a wait around 7:15 and came off at about 9pm. Had a couple 6-tops walk in but no reservations. I cut Alyssa as soon as the wait was off but waited until 9:30 to cut Cindy and Grace.
Specials:2 aji sashimi, 4 wings specials, 3 salmon special
3 Staff members that stood out (why/how): Megan seems to be catching on. I still feel she is very passive in her training. I trust Tori to do a good job training and she says she is confident Megan is learning.
-Ruthy did well as closer. She wasn't shy to ask for help. At the beginning of service the sushi bar section was very slow and she was constantly helping others.
-
Any VIP's in? Nathan. True Nguyen. Glen and Meiko. The Odd Couple that always orders the Krab salad in a bowl as a side. My friends Allyson and Rose. Allison from Yellow Jacket.
Comps& Void Detail: More cold food from the kitchen. This time a hamachi kama. It was sent to Allison from Yellow Jacket- quite possibly one of our easiest-going regulars. Comped it. Kitchen Error.
$45 Kome Bucks total. 2x bday desserts.
R&M needs:
86'd items/ need more: An ice cream scoop. I don't know what happened to the 2 that we had. Kome Men's shirts size M, L and XL.
LY Dinner Sales:5291
Projected Sales : 5824
TY Dinner Sales:5137
+/- : 3% under LY and short of PS by $687
Dinner Covers: 196
Avg PPA: 26.21
Weather: Warm and Sunny. 80's
Special events?:
Who worked: Naoto, Cindy, Grace, Ruthy CL, Leigh FR, John SA, Alyssa H and Tori training Megan at H
Flow of Business, Cuts and Ticket Times: Steady night. Slow start. Went on a wait around 7:15 and came off at about 9pm. Had a couple 6-tops walk in but no reservations. I cut Alyssa as soon as the wait was off but waited until 9:30 to cut Cindy and Grace.
Specials:2 aji sashimi, 4 wings specials, 3 salmon special
3 Staff members that stood out (why/how): Megan seems to be catching on. I still feel she is very passive in her training. I trust Tori to do a good job training and she says she is confident Megan is learning.
-Ruthy did well as closer. She wasn't shy to ask for help. At the beginning of service the sushi bar section was very slow and she was constantly helping others.
-
Any VIP's in? Nathan. True Nguyen. Glen and Meiko. The Odd Couple that always orders the Krab salad in a bowl as a side. My friends Allyson and Rose. Allison from Yellow Jacket.
Comps& Void Detail: More cold food from the kitchen. This time a hamachi kama. It was sent to Allison from Yellow Jacket- quite possibly one of our easiest-going regulars. Comped it. Kitchen Error.
$45 Kome Bucks total. 2x bday desserts.
R&M needs:
86'd items/ need more: An ice cream scoop. I don't know what happened to the 2 that we had. Kome Men's shirts size M, L and XL.
Wednesday AM 4.26.17
Written By: Elizabeth
LY Lunch Sales: $1439
Projected Sales : $1613
TY Lunch Sales: $1695
+/- : +18% LY and +$82
Lunch Covers: 86
Avg PPA: $19.71
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 4.44%
Weather: Sunny and warm - 80s
Who worked: Sayo, Krystin, Patrick, Johnny CL Brennan SA, Hiroe FR, Melisa Host
Flow of Business, Cuts and Ticket Times:
Started with a bang, and I thought we would be off to the races, alas, we were not. Had 6 tables walk in right at the start- and a steady flow but never filled up and never went on a wait. By 1pm it was pretty empty and at 1:15 we went 2 on- and by 1:45 just down to Johnny, as we only had about 4 tables. It was an oddly slow lunch.
3 Staff members that stood out (why/how):
-Nothing much to report- I mainly stayed doing work in the office, to be honest, but everyone remained unchallenged. Patrick took last cut but didn't have much to tackle.
Any VIP's in?
Other old John Couple.
Comps& Void Detail:
Johnny wanted to send a Zato-Ichi to a friend of his who is in the industry. Other than that, none.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1439
Projected Sales : $1613
TY Lunch Sales: $1695
+/- : +18% LY and +$82
Lunch Covers: 86
Avg PPA: $19.71
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 4.44%
Weather: Sunny and warm - 80s
Who worked: Sayo, Krystin, Patrick, Johnny CL Brennan SA, Hiroe FR, Melisa Host
Flow of Business, Cuts and Ticket Times:
Started with a bang, and I thought we would be off to the races, alas, we were not. Had 6 tables walk in right at the start- and a steady flow but never filled up and never went on a wait. By 1pm it was pretty empty and at 1:15 we went 2 on- and by 1:45 just down to Johnny, as we only had about 4 tables. It was an oddly slow lunch.
3 Staff members that stood out (why/how):
-Nothing much to report- I mainly stayed doing work in the office, to be honest, but everyone remained unchallenged. Patrick took last cut but didn't have much to tackle.
Any VIP's in?
Other old John Couple.
Comps& Void Detail:
Johnny wanted to send a Zato-Ichi to a friend of his who is in the industry. Other than that, none.
R&M needs:
86'd items/ need more:
Tuesday, April 25, 2017
Tues. 4/25/17 PM recap
Written By: Dusten
LY Dinner Sales: 5544
Projected Sales : 5680
TY Dinner Sales: 5236
+/- : 6% short of LY and short of PS by $444
Dinner Covers: 201
Avg PPA: 26.05
Weather: 70's and clear.
Special events?:
Who worked: Lindsey, Mandy, Sayo, Krystin, Clair CL, Kelly H, Patrick training Megan H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Tame until about 6:45. Went on a small wait. Pop cma e a bit later. Came off wait after 9pm. I cut Kelly and Lindsey then and Sayo at 9:30. No ticket time issues. All food fully cooked and pretty. Nothing special to report.
Specials:
3 Staff members that stood out (why/how): Megan seems nice and smart. I did have to remind Pat to be more engaging while training. I feel like Megan was just left to only observe rather than taking an active role in learning. I think she will catch on quickly.
-Krystin is super helpful to everyone as always.
-Leigh seemed a little slow tonight. Maybe I was helping her too much.
Any VIP's in? Rachel and Carlos, The Poes, Kindo-san, The Aids Folks in the party room. I didn't receive any envelopes with additional contributions, but the woman (lost her name) said she be by in the morning the see if any were left at lunch.
Comps& Void Detail: $15 Kome Bucks, guest changed mind on Earth Wind and Fire and an Ika Ume Shiso roll- said they just ordered too much and didn't want it to go or anything. Some people! Training meals for PAt and Megan
R&M needs: Maybe we could use a door stopper under the lobby bench to keep it from wobbling... instead of a wadded up newspaper?
86'd items/ need more: Toro, Wishing Well, Nihon Sakari
LY Dinner Sales: 5544
Projected Sales : 5680
TY Dinner Sales: 5236
+/- : 6% short of LY and short of PS by $444
Dinner Covers: 201
Avg PPA: 26.05
Weather: 70's and clear.
Special events?:
Who worked: Lindsey, Mandy, Sayo, Krystin, Clair CL, Kelly H, Patrick training Megan H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Tame until about 6:45. Went on a small wait. Pop cma e a bit later. Came off wait after 9pm. I cut Kelly and Lindsey then and Sayo at 9:30. No ticket time issues. All food fully cooked and pretty. Nothing special to report.
Specials:
3 Staff members that stood out (why/how): Megan seems nice and smart. I did have to remind Pat to be more engaging while training. I feel like Megan was just left to only observe rather than taking an active role in learning. I think she will catch on quickly.
-Krystin is super helpful to everyone as always.
-Leigh seemed a little slow tonight. Maybe I was helping her too much.
Any VIP's in? Rachel and Carlos, The Poes, Kindo-san, The Aids Folks in the party room. I didn't receive any envelopes with additional contributions, but the woman (lost her name) said she be by in the morning the see if any were left at lunch.
Comps& Void Detail: $15 Kome Bucks, guest changed mind on Earth Wind and Fire and an Ika Ume Shiso roll- said they just ordered too much and didn't want it to go or anything. Some people! Training meals for PAt and Megan
R&M needs: Maybe we could use a door stopper under the lobby bench to keep it from wobbling... instead of a wadded up newspaper?
86'd items/ need more: Toro, Wishing Well, Nihon Sakari
Monday, April 24, 2017
Monday PM Recap 4/24
Written By: Chelsea
LY Dinner Sales: $4401
Projected Sales : $4816
TY Dinner Sales: $3894
+/- : 12% under LY and $922 under PS (ouchie.)
Dinner Covers: 132
Avg PPA: $29.50
Weather: a nice crisp evening.
Special events?:
Who worked: Liam, Kelly, Mandy, Clair, Krystin CL. Hiroe FR and Leigh SA. Alyssa and Pat host.
Flow of Business, Cuts and Ticket Times: Slowest night I've worked in a while. Slow and steady start, cut Liam and Alyssa at 7:30. Finally almost full by 8, one 4-top was on the wait for about 45 seconds. Went 3 on at 8:15, and 2 on at 8:55, closing with two on. Ticket times were good.
Specials: Whole Aji - 1, Chef's Nigiri Set - 15
3 Staff members that stood out (why/how):
- Last shift I'm working with Liam. Sad to see him go, he was a great addition to the team! Hopefully we'll see more of him in the future!
- No other real standouts today since it was so slow.
Any VIP's in? Old John, SIN folks listed below.
Comps& Void Detail: Voided two veggie tempuras for two different servers, slip of the fingers for both. Neither were made. Kome bucks from Liam. SIN for Michi Ramen owners, my friend Alex from Moss Consignment (also bought her a couple pieces), and an employee of Patrizi's.
R&M needs:
86'd items/ need more: Whole Aji
LY Dinner Sales: $4401
Projected Sales : $4816
TY Dinner Sales: $3894
+/- : 12% under LY and $922 under PS (ouchie.)
Dinner Covers: 132
Avg PPA: $29.50
Weather: a nice crisp evening.
Special events?:
Who worked: Liam, Kelly, Mandy, Clair, Krystin CL. Hiroe FR and Leigh SA. Alyssa and Pat host.
Flow of Business, Cuts and Ticket Times: Slowest night I've worked in a while. Slow and steady start, cut Liam and Alyssa at 7:30. Finally almost full by 8, one 4-top was on the wait for about 45 seconds. Went 3 on at 8:15, and 2 on at 8:55, closing with two on. Ticket times were good.
Specials: Whole Aji - 1, Chef's Nigiri Set - 15
3 Staff members that stood out (why/how):
- Last shift I'm working with Liam. Sad to see him go, he was a great addition to the team! Hopefully we'll see more of him in the future!
- No other real standouts today since it was so slow.
Any VIP's in? Old John, SIN folks listed below.
Comps& Void Detail: Voided two veggie tempuras for two different servers, slip of the fingers for both. Neither were made. Kome bucks from Liam. SIN for Michi Ramen owners, my friend Alex from Moss Consignment (also bought her a couple pieces), and an employee of Patrizi's.
R&M needs:
86'd items/ need more: Whole Aji
Monday AM Recap 4/24/17
Written By: Leary
LY Lunch Sales: 1564
Projected Sales : 1818 (+189)
TY Lunch Sales: 2007
+/- : +443, 28%
Lunch Covers: 120
Avg PPA: 16.73
Previous Days Labor: 24%
Previous Days Comps: 4%
Controllable Comps: 6.23%
Weather: Warm & Sunny
Special events?:
Who worked:
Liam, Kelly, Grace, Johnny Cl, Melisa H, Hiroe FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
Started off pretty decent, but died off the last hour. We filled up around noon, and had a few tables waiting. Steady flow of guests until 1, and then starting slowing down. Went 2 on at 120. Ticket times were good. times on rolls started to climb around noon, but Andrew came back from the catering order and knocked the orders backing up pretty quickly. Not much in the last hour, but we did have a last minute 7-top come in at 140 to help push us over $2000 for the day.
-Ana, the regular mentioned below, came and asked me if we had cameras in the parking lot, and I said yes. Some scrapped up her Mercedes on the way out of their space. She was parked in 1 of the 2 spaces that aren't on camera. I apologized that I didn't have on record. She was calm about it and the damage wasn't too bad, but still lame that someone did that and drove off. I plan on arranging the cameras so we have full coverage of the parking lot.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Rob
-Ana (blonde German lady that always comes in) was in with a friend visiting from Poland
Allison from Yellow Jacket
Comps& Void Detail:
-$10 Kome Bucks that said Recovery, went by a couple times to check on the table and they seemed happy
-SIN for Titayas
-SIN for Workhorse
-SIN for Yellow Jacket
-Bday Dessert
-FNF for a roll for Ana and her friend
R&M needs:
-We received the bird spikes, but I don't think it's going to quite work as a deterrent for people. I called Victor and will get him out here this week to see if we can brainstorm some options.
-Called Mary about installing more cameras. I caught her at a bad time, but we're going to touch base tomorrow morning.
86'd items/ need more:
LY Lunch Sales: 1564
Projected Sales : 1818 (+189)
TY Lunch Sales: 2007
+/- : +443, 28%
Lunch Covers: 120
Avg PPA: 16.73
Previous Days Labor: 24%
Previous Days Comps: 4%
Controllable Comps: 6.23%
Weather: Warm & Sunny
Special events?:
Who worked:
Liam, Kelly, Grace, Johnny Cl, Melisa H, Hiroe FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
Started off pretty decent, but died off the last hour. We filled up around noon, and had a few tables waiting. Steady flow of guests until 1, and then starting slowing down. Went 2 on at 120. Ticket times were good. times on rolls started to climb around noon, but Andrew came back from the catering order and knocked the orders backing up pretty quickly. Not much in the last hour, but we did have a last minute 7-top come in at 140 to help push us over $2000 for the day.
-Ana, the regular mentioned below, came and asked me if we had cameras in the parking lot, and I said yes. Some scrapped up her Mercedes on the way out of their space. She was parked in 1 of the 2 spaces that aren't on camera. I apologized that I didn't have on record. She was calm about it and the damage wasn't too bad, but still lame that someone did that and drove off. I plan on arranging the cameras so we have full coverage of the parking lot.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Rob
-Ana (blonde German lady that always comes in) was in with a friend visiting from Poland
Allison from Yellow Jacket
Comps& Void Detail:
-$10 Kome Bucks that said Recovery, went by a couple times to check on the table and they seemed happy
-SIN for Titayas
-SIN for Workhorse
-SIN for Yellow Jacket
-Bday Dessert
-FNF for a roll for Ana and her friend
R&M needs:
-We received the bird spikes, but I don't think it's going to quite work as a deterrent for people. I called Victor and will get him out here this week to see if we can brainstorm some options.
-Called Mary about installing more cameras. I caught her at a bad time, but we're going to touch base tomorrow morning.
86'd items/ need more:
Sunday, April 23, 2017
Sunday 4/23/17 recap
Written By: Dusten
LY Lunch Sales: 2181
Projected Sales : 2680
TY Lunch Sales: 2025
+/- : 7% short of LY, $655 under PS
Lunch Covers: 93
Avg PPA: 21.77
LY Dinner Sales: 5317
Projected Sales : 5491
TY Dinner Sales: 5758
+/- : 8% over LY and $267 over PS
Dinner Covers: 206
Avg PPA: 27.95
Previous Days Labor: 18%
Previous Days Comps: 3%
Controllable Comps: 7.16%
Weather: beautiful. 60-70's and sunny
Special events?: Cap 10K race
Who worked: Lunch: Renee, Patrick, Sayo, Johnny CL, Brennan SA, Leigh FR and Tori H
Dinner: Patrick, John, Ruthy, Grace, Clair CL, Brennan SA, Leigh FR, Tori and Slyssa H and Renee Cktl
Flow of Business, Cuts and Ticket Times: Lunch was very slow. Typical crowd of families with kids using chopsticks as drumsticks. Our 11:30 reservation took 30 minutes to assemble 5 of 6 and that's all there would be of them. They were fine with the cancellation charges. Didn't fill up and things died out soon. I waited to make cuts, thinking maybe there'd be a later pop. Between 12:45pm and 1:15pm I had Tori, Johnny and Renee (twice) come to ask me about cuts. That was irritating. I had Renee as first cut as she was scheduled to cocktail tonight and I don't think Patrick (the other double) could handle the back B's at lunch if it got busy. I don't Patrick could handle being 1 of 3 on if it got busy. So I waited. I cut Renee at 1:30pm, Patrick at 2:20pm and Sayo at 2:40.
-Dinner was opposite lunch. We were swarmed early on and the hits kept coming. There was a brief lull around 7:30 and then a big pop at about 8:15. Everyone kept their head down and did the damn thing. It was great. Sushi bar got hit hard, ticket times climbed but tables were happy. I saw many smiling faces. I let Renee go early a bit early but Tori pulled out the cocktail skills and served all the thirsty people. More on that later. I cut Tori, Patrick and John at 9pm. Ruthy was cut at 9:30pm.
Specials: 4 Salmon Katsu, 20 Nigiri Sets, 2 Aji Special
3 Staff members that stood out (why/how): When service is slow, it seems certain people aren't so pro-active about finding things to do. Johnny expressed a bit of frustration with people chatting it up in the service station while he needed help. I told him, as closing server if he sees something to be done, and people without things to do, to not be shy about asking those listless folks to do the things. He said he felt often that as he's gathering a tray of drinks and plates to take out, ringing in items and closing checks, there are folks who will ask, just as he has everything together if he needs any help. I understand this all too well. I told him I don't think it is a lack of genuine willingness to help, but perhaps a lack of awareness or direction, and as the closer, it is on him to have a ready-made answer even when he needs nothing: for example- asking people to water and pre-bus tables. It almost always needs to be done, and some people simply do not see past their own 4 or 5 tables.
--I really hope that Renee's back injury clears up, as she has been pretty unpleasant to work with. If we are busy, she needs lots of help. If we are slow, she doesn't really help. As many people (myself included) seems to have a reason they aren't fully functional lately, I hope for everyone's sake, we can get back on track very soon. I hate to pile on, but we just got an email about Renee specifically from lunch today. Unfortunately the table didn't reach out while they were here. I spoke with her at the end of her cocktail shift about the party. She said she had no reason to think they weren't happy with the service. I emphasized perception being reality for customers. I told her if she wore any of her stress on her face or with her body language (as she tends to do) people can pick up on it and take it personally.
-It might be good to add at the meeting that people ought to RESPOND when people are trying to get shifts covered. There are some folks, Mandy being at the tippy-top of the list, that do not ever reply to people trying take a sick day. I've heard it and encountered the same thing on the occasion when I can't work a shift. The total lack of acknowledgment leaves me happy to get even a "no" reply from anyone. It leaves the impression that the person is not to be bothered to ask to cover a shift and definitely fosters a bit of resentment from those seeking help.
--Patrick still needs a good bit of practice with the Aloha system and serving in general. He had a couple of easy errors, luckily they were easily corrected too. He was much improved by dinner.
--PM staff did an awesome job tonight. Lots of cooperation and helping.
Any VIP's in? Somm Rob. Pearls of Simplicity couple with daughter. Leslie's friend with the awful laugh was part of our 6 top reso that ended up being 5. Nathan was in for dinner. Did not recognize anyone else.
Comps& Void Detail: There is a frequently occurring issue with fried items being sent out that are under cooked. It happened a couple of times this weekend and just at opening for dinner (after kitchen did a bunch of shrimp tempura for sushi bar) we had a very raw chicken kara-age go out. I understand that when there are a lot of fried items being cooked, the temperature of the oil will drop and this can affect cook times. Can we train the fry station to also be aware and more diligent about temping proteins, particularly when they have a large amount of tickets? Or is there an easier way of monitoring oil temperature? Comped kara-age to kitchen error.
--Nathan got a piece of Tako he said was inedible. He orders it frequently. Toshi made another piece for me to try and it was fine. Don't know how that happened, Comped the Tako and sent a Kurage- both recovery.
-bday taiyaki
-only 1 10K promo discount
-misring midnight sun
R&M needs: Graffiti was painted over today. Looks nice.
86'd items/ need more: Toro. I pulled more wine glasses and cold sake glasses from storage over the weekend.
LY Lunch Sales: 2181
Projected Sales : 2680
TY Lunch Sales: 2025
+/- : 7% short of LY, $655 under PS
Lunch Covers: 93
Avg PPA: 21.77
LY Dinner Sales: 5317
Projected Sales : 5491
TY Dinner Sales: 5758
+/- : 8% over LY and $267 over PS
Dinner Covers: 206
Avg PPA: 27.95
Previous Days Labor: 18%
Previous Days Comps: 3%
Controllable Comps: 7.16%
Weather: beautiful. 60-70's and sunny
Special events?: Cap 10K race
Who worked: Lunch: Renee, Patrick, Sayo, Johnny CL, Brennan SA, Leigh FR and Tori H
Dinner: Patrick, John, Ruthy, Grace, Clair CL, Brennan SA, Leigh FR, Tori and Slyssa H and Renee Cktl
Flow of Business, Cuts and Ticket Times: Lunch was very slow. Typical crowd of families with kids using chopsticks as drumsticks. Our 11:30 reservation took 30 minutes to assemble 5 of 6 and that's all there would be of them. They were fine with the cancellation charges. Didn't fill up and things died out soon. I waited to make cuts, thinking maybe there'd be a later pop. Between 12:45pm and 1:15pm I had Tori, Johnny and Renee (twice) come to ask me about cuts. That was irritating. I had Renee as first cut as she was scheduled to cocktail tonight and I don't think Patrick (the other double) could handle the back B's at lunch if it got busy. I don't Patrick could handle being 1 of 3 on if it got busy. So I waited. I cut Renee at 1:30pm, Patrick at 2:20pm and Sayo at 2:40.
-Dinner was opposite lunch. We were swarmed early on and the hits kept coming. There was a brief lull around 7:30 and then a big pop at about 8:15. Everyone kept their head down and did the damn thing. It was great. Sushi bar got hit hard, ticket times climbed but tables were happy. I saw many smiling faces. I let Renee go early a bit early but Tori pulled out the cocktail skills and served all the thirsty people. More on that later. I cut Tori, Patrick and John at 9pm. Ruthy was cut at 9:30pm.
Specials: 4 Salmon Katsu, 20 Nigiri Sets, 2 Aji Special
3 Staff members that stood out (why/how): When service is slow, it seems certain people aren't so pro-active about finding things to do. Johnny expressed a bit of frustration with people chatting it up in the service station while he needed help. I told him, as closing server if he sees something to be done, and people without things to do, to not be shy about asking those listless folks to do the things. He said he felt often that as he's gathering a tray of drinks and plates to take out, ringing in items and closing checks, there are folks who will ask, just as he has everything together if he needs any help. I understand this all too well. I told him I don't think it is a lack of genuine willingness to help, but perhaps a lack of awareness or direction, and as the closer, it is on him to have a ready-made answer even when he needs nothing: for example- asking people to water and pre-bus tables. It almost always needs to be done, and some people simply do not see past their own 4 or 5 tables.
--I really hope that Renee's back injury clears up, as she has been pretty unpleasant to work with. If we are busy, she needs lots of help. If we are slow, she doesn't really help. As many people (myself included) seems to have a reason they aren't fully functional lately, I hope for everyone's sake, we can get back on track very soon. I hate to pile on, but we just got an email about Renee specifically from lunch today. Unfortunately the table didn't reach out while they were here. I spoke with her at the end of her cocktail shift about the party. She said she had no reason to think they weren't happy with the service. I emphasized perception being reality for customers. I told her if she wore any of her stress on her face or with her body language (as she tends to do) people can pick up on it and take it personally.
-It might be good to add at the meeting that people ought to RESPOND when people are trying to get shifts covered. There are some folks, Mandy being at the tippy-top of the list, that do not ever reply to people trying take a sick day. I've heard it and encountered the same thing on the occasion when I can't work a shift. The total lack of acknowledgment leaves me happy to get even a "no" reply from anyone. It leaves the impression that the person is not to be bothered to ask to cover a shift and definitely fosters a bit of resentment from those seeking help.
--Patrick still needs a good bit of practice with the Aloha system and serving in general. He had a couple of easy errors, luckily they were easily corrected too. He was much improved by dinner.
--PM staff did an awesome job tonight. Lots of cooperation and helping.
Any VIP's in? Somm Rob. Pearls of Simplicity couple with daughter. Leslie's friend with the awful laugh was part of our 6 top reso that ended up being 5. Nathan was in for dinner. Did not recognize anyone else.
Comps& Void Detail: There is a frequently occurring issue with fried items being sent out that are under cooked. It happened a couple of times this weekend and just at opening for dinner (after kitchen did a bunch of shrimp tempura for sushi bar) we had a very raw chicken kara-age go out. I understand that when there are a lot of fried items being cooked, the temperature of the oil will drop and this can affect cook times. Can we train the fry station to also be aware and more diligent about temping proteins, particularly when they have a large amount of tickets? Or is there an easier way of monitoring oil temperature? Comped kara-age to kitchen error.
--Nathan got a piece of Tako he said was inedible. He orders it frequently. Toshi made another piece for me to try and it was fine. Don't know how that happened, Comped the Tako and sent a Kurage- both recovery.
-bday taiyaki
-only 1 10K promo discount
-misring midnight sun
R&M needs: Graffiti was painted over today. Looks nice.
86'd items/ need more: Toro. I pulled more wine glasses and cold sake glasses from storage over the weekend.
Saturday PM Recap 4/22
Written By: Chelsea
LY Dinner Sales: $6374
Projected Sales : $7841
TY Dinner Sales: $8669
+/- : 36% over LY and $828 over PS
Dinner Covers: 275
Avg PPA: $31.52
Weather: an unusually chilly evening!
Special events?: Earth Day, night before Cap 10k
Who worked: Krystin, Lindsey, Cindy, Ruthy, Dusten CL. Hiroe FR and John SA. Alyssa and Patrick Host, Tori Cktl.
Flow of Business, Cuts and Ticket Times: Had a line at the door at opening, was totally full by 5:30. Wait hit 40-45 mins just after that, grew to about 1 - 1.25 hrs by 7:30. Had two walk in 6 tops and 2-3 walk in 5 tops during this time as well. Went back to 45m by 8:30, wound down to 25-30 around 9:30 and hung around there for a bit, and were off the wait by 10:35. Cut Krystin, Alyssa, and Tori at 10:20, Lindsey at 10:35, and closed with two on.
Ticket times were rough for the sushi bar a few times. Roll times hit 35 mins with the first wave and again around 9. Only one comp for those, luckily, and it was from a combo of long ticket time as a result of a sushi bar ticket getting lost. Servers were good about spacing out items and being communicative with their tables.
Specials: Chef's Nigiri Set - 30, Whole Aji - 2
3 Staff members that stood out (why/how):
- Great to have Cindy around on a Saturday. She is always so cool and collected, even when it's crazy. Had one of her tables stop me on the way out to let me know how great she was.
- Dusten had two tables that stopped me on the way out to let me know how good the service was.
- Another busy Saturday with a lot of teamwork all around. There was a bit of a lag with prebussing early on in the night, but after a quick reminder, everyone was back at it.
Any VIP's in? Andrew's roommate Todd and friends.
Comps& Void Detail: Ruthy had a 4 top at A8 that ordered Whole Aji among other things, and upon dropping the Aji, she accidentally spilled the nikiri sauce over everyone at the table, mostly one guy. He was very nice about it, saying he knows it happens and not to worry about it. The stain didn't come out while they were sitting, so I comped the Aji as recovery. FNF Temp Ice Cream for Todd, Promo Bucks from one of Dusten's tables, one Sushi Bar Error lost ticket, one Sapporo spill, void a Takoyaki that was accidentally rung in, and a couple nigiri pieces I can't recall.
R&M needs:
86'd items/ need more: large Kirin, Beef carpaccio.
LY Dinner Sales: $6374
Projected Sales : $7841
TY Dinner Sales: $8669
+/- : 36% over LY and $828 over PS
Dinner Covers: 275
Avg PPA: $31.52
Weather: an unusually chilly evening!
Special events?: Earth Day, night before Cap 10k
Who worked: Krystin, Lindsey, Cindy, Ruthy, Dusten CL. Hiroe FR and John SA. Alyssa and Patrick Host, Tori Cktl.
Flow of Business, Cuts and Ticket Times: Had a line at the door at opening, was totally full by 5:30. Wait hit 40-45 mins just after that, grew to about 1 - 1.25 hrs by 7:30. Had two walk in 6 tops and 2-3 walk in 5 tops during this time as well. Went back to 45m by 8:30, wound down to 25-30 around 9:30 and hung around there for a bit, and were off the wait by 10:35. Cut Krystin, Alyssa, and Tori at 10:20, Lindsey at 10:35, and closed with two on.
Ticket times were rough for the sushi bar a few times. Roll times hit 35 mins with the first wave and again around 9. Only one comp for those, luckily, and it was from a combo of long ticket time as a result of a sushi bar ticket getting lost. Servers were good about spacing out items and being communicative with their tables.
Specials: Chef's Nigiri Set - 30, Whole Aji - 2
3 Staff members that stood out (why/how):
- Great to have Cindy around on a Saturday. She is always so cool and collected, even when it's crazy. Had one of her tables stop me on the way out to let me know how great she was.
- Dusten had two tables that stopped me on the way out to let me know how good the service was.
- Another busy Saturday with a lot of teamwork all around. There was a bit of a lag with prebussing early on in the night, but after a quick reminder, everyone was back at it.
Any VIP's in? Andrew's roommate Todd and friends.
Comps& Void Detail: Ruthy had a 4 top at A8 that ordered Whole Aji among other things, and upon dropping the Aji, she accidentally spilled the nikiri sauce over everyone at the table, mostly one guy. He was very nice about it, saying he knows it happens and not to worry about it. The stain didn't come out while they were sitting, so I comped the Aji as recovery. FNF Temp Ice Cream for Todd, Promo Bucks from one of Dusten's tables, one Sushi Bar Error lost ticket, one Sapporo spill, void a Takoyaki that was accidentally rung in, and a couple nigiri pieces I can't recall.
R&M needs:
86'd items/ need more: large Kirin, Beef carpaccio.
Saturday, April 22, 2017
Saturday AM 4.22.17
Written By: Elizabeth
LY Lunch Sales: $2337
Projected Sales : $2960
TY Lunch Sales: $3336
+/- : 43% LY and +$376 PS
Lunch Covers: 174
Avg PPA: $19.17
Previous Days Labor:17%
Previous Days Comps: 4%
Controllable Comps: 6.38%
Weather: Overcast and a little chilly. 60s. Random "cold" spurt
Special events?:
Cap10k Eve
Who worked: Mandy, Kelly, Renee, Johnny CL. Tori host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow and sleepy day until 2pm when everyone decided to come in. I didn't know Renee was still feeling awful until halfway through the shift. I asked her if she asked Mandy to switch cuts with her, since Mandy was 1st cut (I put Renee in last cut because I remember the other night she was saying how she needs to work because she's broke). Mandy refused to switch with her (which kind of annoyed me, since Renee was visibly in pain and Mandy wasn't a double- always out for herself)
But anyhow, we got hit pretty hard at 2pm and went on a short wait. I had Johnny in the back B's and then we just divided up the sushi bar.
It was a little rough given that Renee wasn't feeling well, Johnny was tired (as was I) But Kelly was pushing through. We worked hard the last hour, all working together, and got through it, but gosh darn it if I haven't learned my lesson about early cuts on Saturdays (the last two have been dead throughout!)
3 Staff members that stood out (why/how):
-Renee pushed through but was pretty sour the entire shift.
-Johnny was also a little frustrated with the late pop, but kept it together for the most part.
-Kelly kept her head up and pushed through in positive spirits! It was nice to see that from her.
-Mandy threw her checkout on my desk and then disappeared (into the bathroom) for a while. I thought she left so I text her and she said she was in the rest room. When she emerged I told her she needs to hand me her checkout, not just put it in the office on the desk. Again, seems she was only out for herself today.
Any VIP's in?
Derrick & some friends
Naoto
Comps& Void Detail:
Emp day off for the employees listed above.
R&M needs:
Rodrigo did not come today, so that graffiti still needs to be painted.
86'd items/ need more:
Almost out of clamshells
LY Lunch Sales: $2337
Projected Sales : $2960
TY Lunch Sales: $3336
+/- : 43% LY and +$376 PS
Lunch Covers: 174
Avg PPA: $19.17
Previous Days Labor:17%
Previous Days Comps: 4%
Controllable Comps: 6.38%
Weather: Overcast and a little chilly. 60s. Random "cold" spurt
Special events?:
Cap10k Eve
Who worked: Mandy, Kelly, Renee, Johnny CL. Tori host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow and sleepy day until 2pm when everyone decided to come in. I didn't know Renee was still feeling awful until halfway through the shift. I asked her if she asked Mandy to switch cuts with her, since Mandy was 1st cut (I put Renee in last cut because I remember the other night she was saying how she needs to work because she's broke). Mandy refused to switch with her (which kind of annoyed me, since Renee was visibly in pain and Mandy wasn't a double- always out for herself)
But anyhow, we got hit pretty hard at 2pm and went on a short wait. I had Johnny in the back B's and then we just divided up the sushi bar.
It was a little rough given that Renee wasn't feeling well, Johnny was tired (as was I) But Kelly was pushing through. We worked hard the last hour, all working together, and got through it, but gosh darn it if I haven't learned my lesson about early cuts on Saturdays (the last two have been dead throughout!)
3 Staff members that stood out (why/how):
-Renee pushed through but was pretty sour the entire shift.
-Johnny was also a little frustrated with the late pop, but kept it together for the most part.
-Kelly kept her head up and pushed through in positive spirits! It was nice to see that from her.
-Mandy threw her checkout on my desk and then disappeared (into the bathroom) for a while. I thought she left so I text her and she said she was in the rest room. When she emerged I told her she needs to hand me her checkout, not just put it in the office on the desk. Again, seems she was only out for herself today.
Any VIP's in?
Derrick & some friends
Naoto
Comps& Void Detail:
Emp day off for the employees listed above.
R&M needs:
Rodrigo did not come today, so that graffiti still needs to be painted.
86'd items/ need more:
Almost out of clamshells
Friday PM Recap 4/21/17
Written By: Leary
LY Dinner Sales: 7305
Projected Sales : 7633 (-41)
TY Dinner Sales: 7592
+/- : +287, +4%
Dinner Covers: 262
Avg PPA: 28.98
Weather: Warm, sunny, and humid
Special events?: MotoGP Weekend
Who worked:
Liam, Krystin, Renee, Johnny, Dusten Cl, Alyssa & Melisa H, Brennan SA, John FR, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It was a really slow start like the rest of the week. We were mostly full by 6, but didn't actually hit a wait until after 7. We hit 45-50 minute wait by 730 and held there for most of the night. Came off the wait a little after 10. Cut Alyssa and Pat at 10, and went 2 on at 1025. Only a couple more tables came in after 1030. Ticket times were good tonight. Had the servers ask about several tickets thinking they were long, but when I would check them they'd be at or under 20 minutes.
One customer issue with S6. They asked Melisa to speak to a manager. When I checked on them they were upset they hadn't received their apps, and had just gotten their nigiri. Edamame and Gyoza wasn't rang in. Got it out asap and comped it. I apologized, and let them know that Dusten had most of the sushi bar sat at once. They were understanding, but said they come in here often and were disappointed in the slow service. I gave them a 15% recovery comp on their tab, and apologized once again for their experience. I also gave them my card, and asked them to please come back and let me know how their experience is. They seemed happy by the end.
Specials:
Nigiri Set- 11
Whole Aji- 0
3 Staff members that stood out (why/how):
-John did a great job helping out Brennan as the SA. I gave him Kome bucks for a drink at the end of the night.
-Alyssa and Melisa made a solid team at the host stand. It wasn't as busy as a normal Saturday, but the quote times were good and were helping out bussing and setting up tables quite a bit.
-Brennan was definitely the weak link tonight. He did alright at consolidating his actions, but just really needs to increase his speed. I have a pretty detailed eval waiting for him.
-The servers were pretty solid overall tonight. Lots of teamwork, and very little complaining.
Any VIP's in?
-John
-Leslie
Comps& Void Detail:
-Owner comp for a bottle of Radio Boca
-Server Error for Edamame and Gyoza mentioned above
-Recovery comp mentioned above
-Guest Changed Mind for a Midnight Sun that the table didn't realize came with sunflower seeds
-Server misring for 2 pieces of Kaki Nigiri that was a finger slip by Liam
R&M needs:
-I went out to the trailer get an old checkout for Elizabeth early in the evening, and when I came out there was a homeless kid stealing the carabiner and chain that I had just replaced an hour earlier. I ran after him, asked for it back, and told him I'd call the cops if I saw him again. I'm ready to start guarding the building with a high power pellet rifle on my time off.
-The sushi bar printer was making a weird noise and not working at the end of the night. The printer ribbon had broke inside. I replaced it and it worked fine the rest of the evening.
-iPad died at the very end of the night. I know it was plugged in and charging at 4pm so not sure why it died before the end of service. Something to keep an eye on.
86'd items/ need more:
LY Dinner Sales: 7305
Projected Sales : 7633 (-41)
TY Dinner Sales: 7592
+/- : +287, +4%
Dinner Covers: 262
Avg PPA: 28.98
Weather: Warm, sunny, and humid
Special events?: MotoGP Weekend
Who worked:
Liam, Krystin, Renee, Johnny, Dusten Cl, Alyssa & Melisa H, Brennan SA, John FR, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It was a really slow start like the rest of the week. We were mostly full by 6, but didn't actually hit a wait until after 7. We hit 45-50 minute wait by 730 and held there for most of the night. Came off the wait a little after 10. Cut Alyssa and Pat at 10, and went 2 on at 1025. Only a couple more tables came in after 1030. Ticket times were good tonight. Had the servers ask about several tickets thinking they were long, but when I would check them they'd be at or under 20 minutes.
One customer issue with S6. They asked Melisa to speak to a manager. When I checked on them they were upset they hadn't received their apps, and had just gotten their nigiri. Edamame and Gyoza wasn't rang in. Got it out asap and comped it. I apologized, and let them know that Dusten had most of the sushi bar sat at once. They were understanding, but said they come in here often and were disappointed in the slow service. I gave them a 15% recovery comp on their tab, and apologized once again for their experience. I also gave them my card, and asked them to please come back and let me know how their experience is. They seemed happy by the end.
Specials:
Nigiri Set- 11
Whole Aji- 0
3 Staff members that stood out (why/how):
-John did a great job helping out Brennan as the SA. I gave him Kome bucks for a drink at the end of the night.
-Alyssa and Melisa made a solid team at the host stand. It wasn't as busy as a normal Saturday, but the quote times were good and were helping out bussing and setting up tables quite a bit.
-Brennan was definitely the weak link tonight. He did alright at consolidating his actions, but just really needs to increase his speed. I have a pretty detailed eval waiting for him.
-The servers were pretty solid overall tonight. Lots of teamwork, and very little complaining.
Any VIP's in?
-John
-Leslie
Comps& Void Detail:
-Owner comp for a bottle of Radio Boca
-Server Error for Edamame and Gyoza mentioned above
-Recovery comp mentioned above
-Guest Changed Mind for a Midnight Sun that the table didn't realize came with sunflower seeds
-Server misring for 2 pieces of Kaki Nigiri that was a finger slip by Liam
R&M needs:
-I went out to the trailer get an old checkout for Elizabeth early in the evening, and when I came out there was a homeless kid stealing the carabiner and chain that I had just replaced an hour earlier. I ran after him, asked for it back, and told him I'd call the cops if I saw him again. I'm ready to start guarding the building with a high power pellet rifle on my time off.
-The sushi bar printer was making a weird noise and not working at the end of the night. The printer ribbon had broke inside. I replaced it and it worked fine the rest of the evening.
-iPad died at the very end of the night. I know it was plugged in and charging at 4pm so not sure why it died before the end of service. Something to keep an eye on.
86'd items/ need more:
Friday, April 21, 2017
Friday AM 4.21.17
Written By: Elizabeth
LY Lunch Sales: $2938
Projected Sales : $3216
TY Lunch Sales: $2176
+/- : -26% LY and -$1040 PS
Lunch Covers: 113
Avg PPA: $19.26
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 5.77%
Weather: Sunny and warm, in the 80s.
Special events?: San Jacinto Day
Who worked: Lindsey, Krystin, Sayo, Clair CL> Tori host, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Odd flow to service today. 3 tables walked in off the bat, then nothing, then we were full by noon and on a wait. Had 2 six tops walk in nearly back to back, but only 1 ended up waiting (more on the joy of them later!) And then off the wait by 1pm and it fizzled out.
Long ticket times at the sushi bar during the peak. GT is still learning and was a bit slow making sushi lunches. I told the staff to let their tables know that sushi would take a little extra time (about 25-30 minutes). Sayo "encouraged" her B1 not to get sushi and they were a little upset about that suggestion. But she was being honest with them since they said they were already in a hurry since they had to wait 25 minutes for a table and were on their way to the airport. They all got kitchen food and a roll or two.
Today was the day of impatience. I'm not going to detail the line of guests I encountered that either couldn't wait out their quote time, or couldn't wait for their sushi, but it was frequent and startling.
3 Staff members that stood out (why/how):
-Lindsey was the one most visibly irritated with how long sushi was taking, and also seemed to put the pressure on them and not take responsibility for telling her tables that sushi was taking time. At one point she said "it's really embarrassing when a table asks for their check and they still haven't gotten their sushi" in true Lindsey form. I'm going to be honest, it's hard for me to correct Lindsey in real time without her taking offense from me. I simply reminded her during that time that the best we can do it talk to our tables and let them know that sushi will take a little longer. There is not magic solution here, there really isn't.
-Sayo did a great job communicating with her tables about the long ticket times
Any VIP's in?
Rob
James
Comps& Void Detail:
Kome Bucks for Krystin's lunch
Emp day off for Sayo's James
Kome bucks redeemed from Dusten's friend
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2938
Projected Sales : $3216
TY Lunch Sales: $2176
+/- : -26% LY and -$1040 PS
Lunch Covers: 113
Avg PPA: $19.26
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 5.77%
Weather: Sunny and warm, in the 80s.
Special events?: San Jacinto Day
Who worked: Lindsey, Krystin, Sayo, Clair CL> Tori host, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Odd flow to service today. 3 tables walked in off the bat, then nothing, then we were full by noon and on a wait. Had 2 six tops walk in nearly back to back, but only 1 ended up waiting (more on the joy of them later!) And then off the wait by 1pm and it fizzled out.
Long ticket times at the sushi bar during the peak. GT is still learning and was a bit slow making sushi lunches. I told the staff to let their tables know that sushi would take a little extra time (about 25-30 minutes). Sayo "encouraged" her B1 not to get sushi and they were a little upset about that suggestion. But she was being honest with them since they said they were already in a hurry since they had to wait 25 minutes for a table and were on their way to the airport. They all got kitchen food and a roll or two.
Today was the day of impatience. I'm not going to detail the line of guests I encountered that either couldn't wait out their quote time, or couldn't wait for their sushi, but it was frequent and startling.
3 Staff members that stood out (why/how):
-Lindsey was the one most visibly irritated with how long sushi was taking, and also seemed to put the pressure on them and not take responsibility for telling her tables that sushi was taking time. At one point she said "it's really embarrassing when a table asks for their check and they still haven't gotten their sushi" in true Lindsey form. I'm going to be honest, it's hard for me to correct Lindsey in real time without her taking offense from me. I simply reminded her during that time that the best we can do it talk to our tables and let them know that sushi will take a little longer. There is not magic solution here, there really isn't.
-Sayo did a great job communicating with her tables about the long ticket times
Any VIP's in?
Rob
James
Comps& Void Detail:
Kome Bucks for Krystin's lunch
Emp day off for Sayo's James
Kome bucks redeemed from Dusten's friend
R&M needs:
86'd items/ need more:
Thursday, April 20, 2017
Thursday PM Recap 4/20/17
Written By: Liam
My Last Manager Shift :(
LY Dinner Sales: 5,669
Projected Sales : 6,145
TY Dinner Sales: 5,695
+/- : + $26, 0%
Dinner Covers:210
Avg PPA: 27.10
Weather: Hot and sunny. Beautiful day out.
Special events?: N/A
Who worked: Ruth, Kelly, Lindsey, Krystin, Dusten CL, John SA, Pat CT, Renee FR, Tori Host, Melissa Host CL.
Flow of Business, Cuts and Ticket Times: We had a pretty slow start today .I cut pat CT around 7:30 because we didn't have much going on. Melissa and Krystin were cut around 8:15 before the rush. Tori and I handled the host station just fine and she helped out with cocktailing. We had huge late pop around 8:30 up until close. No issues with long ticket times especially considering general toshi was the ichi ban tonight. We managed to get everyone seated and off the wait by 9:30. Spencer got slammed but did a great job on zero-ban and pushed out so much nigiri at the end of the shift and managed to keep a good attitude as usual. I made sure all the tables were happy and throughout the rush. I'd say we did pretty damn good of communicating and keeping busy throughout the shift. It felt very smooth for how many people came in. The rest of the servers (4) stayed on until the end. With the way things function it makes being a manager here that much easier. I have never worked in a restaurant where the rush is almost utterly seamless.
Specials:
Chef's Nigiri Set- 6
Whole Aji- 1
3 Staff members that stood out (why/how):
-Renee hurt her back gardening today but persevered and did a great job.
-All the servers did a great job of checking the kitchen to see if there was any food to run.
-Krystin continuously helped to bring dishes to the sushi bar and server station.
-Lindsey did a great job today and was very efficient and had 2 walk-in 5 tops which went smoothly.
-Jon worked his butt off today which helped so much keep our wait time short.
-The whole sushi bar got slammed towards the end and did a great job right before closing.
Any VIP's in?
Sean Cirkiel the owner from bullfight came in and ate with his kids and a friend. We sent them some yakitori on the house.
Comps& Void Detail:
-A guest changed mind about their kome fries they were full before it hit the table. The ticket was not over 10 minutes.
-B-day dessert
-The sushi bar ran out of paper and we had to re-ring sushi rolls to party room. (deleted)
-Veg temp never hit kellys table and they decided to cancel it. We offered them soft serve and they were happy.
- Take ordered a couple things from a server which I comped (owner comp)
- Gave 15 kome bucks to New for her last shift (take)
- Gave Ruth and kelly 10 kome bucks for helping renee run the most food but it was hard to tell because we ended up getting really busy (contest)
R&M needs:
86'd items/ need more:
My Last Manager Shift :(
LY Dinner Sales: 5,669
Projected Sales : 6,145
TY Dinner Sales: 5,695
+/- : + $26, 0%
Dinner Covers:210
Avg PPA: 27.10
Weather: Hot and sunny. Beautiful day out.
Special events?: N/A
Who worked: Ruth, Kelly, Lindsey, Krystin, Dusten CL, John SA, Pat CT, Renee FR, Tori Host, Melissa Host CL.
Flow of Business, Cuts and Ticket Times: We had a pretty slow start today .I cut pat CT around 7:30 because we didn't have much going on. Melissa and Krystin were cut around 8:15 before the rush. Tori and I handled the host station just fine and she helped out with cocktailing. We had huge late pop around 8:30 up until close. No issues with long ticket times especially considering general toshi was the ichi ban tonight. We managed to get everyone seated and off the wait by 9:30. Spencer got slammed but did a great job on zero-ban and pushed out so much nigiri at the end of the shift and managed to keep a good attitude as usual. I made sure all the tables were happy and throughout the rush. I'd say we did pretty damn good of communicating and keeping busy throughout the shift. It felt very smooth for how many people came in. The rest of the servers (4) stayed on until the end. With the way things function it makes being a manager here that much easier. I have never worked in a restaurant where the rush is almost utterly seamless.
Specials:
Chef's Nigiri Set- 6
Whole Aji- 1
3 Staff members that stood out (why/how):
-Renee hurt her back gardening today but persevered and did a great job.
-All the servers did a great job of checking the kitchen to see if there was any food to run.
-Krystin continuously helped to bring dishes to the sushi bar and server station.
-Lindsey did a great job today and was very efficient and had 2 walk-in 5 tops which went smoothly.
-Jon worked his butt off today which helped so much keep our wait time short.
-The whole sushi bar got slammed towards the end and did a great job right before closing.
Any VIP's in?
Sean Cirkiel the owner from bullfight came in and ate with his kids and a friend. We sent them some yakitori on the house.
Comps& Void Detail:
-A guest changed mind about their kome fries they were full before it hit the table. The ticket was not over 10 minutes.
-B-day dessert
-The sushi bar ran out of paper and we had to re-ring sushi rolls to party room. (deleted)
-Veg temp never hit kellys table and they decided to cancel it. We offered them soft serve and they were happy.
- Take ordered a couple things from a server which I comped (owner comp)
- Gave 15 kome bucks to New for her last shift (take)
- Gave Ruth and kelly 10 kome bucks for helping renee run the most food but it was hard to tell because we ended up getting really busy (contest)
R&M needs:
86'd items/ need more:
Wednesday PM recap 4/19/17
Written By: Dusten
LY Dinner Sales: 5197
Projected Sales : 5650
TY Dinner Sales: 4672
+/- : 10% short of LY and $978 under PS
Dinner Covers: 171
Avg PPA: 27.32
Weather: warm and sunny. 80's
Special events?:
Who worked: Ruthy, Sayo, Kelly, Liam, Sophia CL, Tori and Alyssa H, Brennan SA and Leigh FR
Flow of Business, Cuts and Ticket Times: Steady night. Went on a wait just after 6pm. Had at least 2 tables sit for over two hours. Wait times were about 30 minutes at the most. Had a tonpei-yaki take about 25 minutes. Kitchn had lots of tickets at the time. Table was fine. Pretty uneventful otherwise. I cut Alyssa and Ruthy at 8:30, Sayo at 8:40, Kelly at 9:15 and Liam at 9:45.
Specials: 17 nigiri specials, 2 aji sashimi
3 Staff members that stood out (why/how): Kelly had a bit of an emotional/attitude problem towards the end of the night... well, more like around 8:45. She did well to disguise it from me. Tori brought it to my attention when Kelly got sat long before I was ready to cut her. She later told me she was just having a bad night. I'm told this hasn't been an isolated incident this week, so maybe something to keep an eye out for.
-Had a sales contest on the Nihon Sakari sake. Liam won himself $20 Kome bucks by selling 12 glasses.
Any VIP's in? Rachel and Carlos.
There's an Asian girl with dyed silver hair and a punk-ish cut, True Nguyen is her name. She always gets a bottle of Snow Maiden and spends a good amount of money. She had a reso, but had only 5 people when they arrived. She said she booked the party for 6 online, but someone got sick. We had a 7-top on the waitlist. I explained the cancellation policies and I could see her tense up. I told her as a compromise, we'd waive the fee but put them on the sales floor once we had a table open up. That way we could sit the 7 top immediately. Worked out well. They dropped $300+ and tipped well. Are we still calling ahead for reso's the next day that are booked online? She seemed totally unaware of the cancellation policies.
Comps& Void Detail: Kome bucks for Alyssa. Bday Taiyaki, bday parfait. $1 Kome buck off happy hour okinawa breeze. Elizabeth set it up so that there are two buttons for tracking the hana flavored sake sales, but the discount for happy hour prices do not work.
R&M needs:
86'd items/ need more: I pulled the remaining rocks glass from the trailer on Sunday. We may need to order more for backup.
LY Dinner Sales: 5197
Projected Sales : 5650
TY Dinner Sales: 4672
+/- : 10% short of LY and $978 under PS
Dinner Covers: 171
Avg PPA: 27.32
Weather: warm and sunny. 80's
Special events?:
Who worked: Ruthy, Sayo, Kelly, Liam, Sophia CL, Tori and Alyssa H, Brennan SA and Leigh FR
Flow of Business, Cuts and Ticket Times: Steady night. Went on a wait just after 6pm. Had at least 2 tables sit for over two hours. Wait times were about 30 minutes at the most. Had a tonpei-yaki take about 25 minutes. Kitchn had lots of tickets at the time. Table was fine. Pretty uneventful otherwise. I cut Alyssa and Ruthy at 8:30, Sayo at 8:40, Kelly at 9:15 and Liam at 9:45.
Specials: 17 nigiri specials, 2 aji sashimi
3 Staff members that stood out (why/how): Kelly had a bit of an emotional/attitude problem towards the end of the night... well, more like around 8:45. She did well to disguise it from me. Tori brought it to my attention when Kelly got sat long before I was ready to cut her. She later told me she was just having a bad night. I'm told this hasn't been an isolated incident this week, so maybe something to keep an eye out for.
-Had a sales contest on the Nihon Sakari sake. Liam won himself $20 Kome bucks by selling 12 glasses.
Any VIP's in? Rachel and Carlos.
There's an Asian girl with dyed silver hair and a punk-ish cut, True Nguyen is her name. She always gets a bottle of Snow Maiden and spends a good amount of money. She had a reso, but had only 5 people when they arrived. She said she booked the party for 6 online, but someone got sick. We had a 7-top on the waitlist. I explained the cancellation policies and I could see her tense up. I told her as a compromise, we'd waive the fee but put them on the sales floor once we had a table open up. That way we could sit the 7 top immediately. Worked out well. They dropped $300+ and tipped well. Are we still calling ahead for reso's the next day that are booked online? She seemed totally unaware of the cancellation policies.
Comps& Void Detail: Kome bucks for Alyssa. Bday Taiyaki, bday parfait. $1 Kome buck off happy hour okinawa breeze. Elizabeth set it up so that there are two buttons for tracking the hana flavored sake sales, but the discount for happy hour prices do not work.
R&M needs:
86'd items/ need more: I pulled the remaining rocks glass from the trailer on Sunday. We may need to order more for backup.
Thursday AM Recap 4/20/17
Written By: Leary
LY Lunch Sales: 1184 (looked at last year to see why so slow, just a really rainy day)
Projected Sales : 1989 (-95)
TY Lunch Sales: 1894
+/- : +710, +60%
Lunch Covers: 111
Avg PPA: 17.06
Previous Days Labor: 31%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Partially cloudy and muggy
Special events?: Some folks would say it's a holiday
Who worked:
Krystin, Lindsey, Grace, Sayo Cl, Melisa H, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Steady lunch, but not super busy. Business came at a nice pace. We filled mostly up by 1230, and had a handful of tables waiting. Several tables got up at the same time so we got everyone on the wait list sat pretty quickly. After that it was 1 in 1 out for awhile. Started to thin out by 120, and I went 2 on to get the doubles cut. Only a few more tables in the last 30 minutes. Ticket times were good.
Specials:
3 Staff members that stood out (why/how):
-Tori put in her 2 weeks today. She got a job in social work, and has to start asap. Her last day will be May 4th. I'm happy for her, but it's going to leave quite the hole in the schedule.
-Hired Pat's friend Megan as a part time host today. I think she'll be a good addition, but she's only going to be working 3-4 shifts. Did receive several host applications today so hopefully I'll have another host hired next week.
-Sayo did a great job at the sushi bar. Very thorough close.
Any VIP's in?
-Kaila from Serendipity.
Comps& Void Detail:
-DNL: Had a table send back a Blue Fin Sashimi because they said it tasted too metallic-y. They each had a bite and sent it back.
-Guest Changed Mind for a customer who ordered a mango avocado roll for their son to be uncut. The son played with it, made a big mess, and then stopped me to ask if I could have the roll cut. I told him it would be against health code to have the roll touch the cutting board or knife after hitting a table, but I could order another. He said didn't want to pay for 2 rolls, and I told him I'd take care of it. When his rolls came out he told Krystin that his order was wrong. She showed him the sushi card, and it turns out he was wrong. We had the remake out quickly, and he agreed to pay for his mistake.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1184 (looked at last year to see why so slow, just a really rainy day)
Projected Sales : 1989 (-95)
TY Lunch Sales: 1894
+/- : +710, +60%
Lunch Covers: 111
Avg PPA: 17.06
Previous Days Labor: 31%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Partially cloudy and muggy
Special events?: Some folks would say it's a holiday
Who worked:
Krystin, Lindsey, Grace, Sayo Cl, Melisa H, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Steady lunch, but not super busy. Business came at a nice pace. We filled mostly up by 1230, and had a handful of tables waiting. Several tables got up at the same time so we got everyone on the wait list sat pretty quickly. After that it was 1 in 1 out for awhile. Started to thin out by 120, and I went 2 on to get the doubles cut. Only a few more tables in the last 30 minutes. Ticket times were good.
Specials:
3 Staff members that stood out (why/how):
-Tori put in her 2 weeks today. She got a job in social work, and has to start asap. Her last day will be May 4th. I'm happy for her, but it's going to leave quite the hole in the schedule.
-Hired Pat's friend Megan as a part time host today. I think she'll be a good addition, but she's only going to be working 3-4 shifts. Did receive several host applications today so hopefully I'll have another host hired next week.
-Sayo did a great job at the sushi bar. Very thorough close.
Any VIP's in?
-Kaila from Serendipity.
Comps& Void Detail:
-DNL: Had a table send back a Blue Fin Sashimi because they said it tasted too metallic-y. They each had a bite and sent it back.
-Guest Changed Mind for a customer who ordered a mango avocado roll for their son to be uncut. The son played with it, made a big mess, and then stopped me to ask if I could have the roll cut. I told him it would be against health code to have the roll touch the cutting board or knife after hitting a table, but I could order another. He said didn't want to pay for 2 rolls, and I told him I'd take care of it. When his rolls came out he told Krystin that his order was wrong. She showed him the sushi card, and it turns out he was wrong. We had the remake out quickly, and he agreed to pay for his mistake.
R&M needs:
86'd items/ need more:
Wednesday, April 19, 2017
Wednesday AM Recap 4/19/17
Written By: Leary
LY Lunch Sales: 1475
Projected Sales : 1575 (-114)
TY Lunch Sales: 1461
+/- : -14, -1%
Lunch Covers: 76
Avg PPA: 19.22
Previous Days Labor: 28%
Previous Days Comps: 7%
Controllable Comps: 1.19%
Weather: Sunny, warm, and humid
Special events?: Week after Easter
Who worked:
Ruthy, Lindsey, Krystin, Johnny Cl, Melisa H, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
So slow today. Never came close to filling up. I was hoping we might get a late pop, but no luck. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Staff was pretty unchallenged. No stand outs. Felt like a lazy rainy day without the rain.
Any VIP's in?
Comps& Void Detail:
No comps besides employee meals.
R&M needs:
-Andy came out at did a temporary fix on the flood lights for the sign today.
86'd items/ need more:
LY Lunch Sales: 1475
Projected Sales : 1575 (-114)
TY Lunch Sales: 1461
+/- : -14, -1%
Lunch Covers: 76
Avg PPA: 19.22
Previous Days Labor: 28%
Previous Days Comps: 7%
Controllable Comps: 1.19%
Weather: Sunny, warm, and humid
Special events?: Week after Easter
Who worked:
Ruthy, Lindsey, Krystin, Johnny Cl, Melisa H, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
So slow today. Never came close to filling up. I was hoping we might get a late pop, but no luck. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Staff was pretty unchallenged. No stand outs. Felt like a lazy rainy day without the rain.
Any VIP's in?
Comps& Void Detail:
No comps besides employee meals.
R&M needs:
-Andy came out at did a temporary fix on the flood lights for the sign today.
86'd items/ need more:
Tuesday, April 18, 2017
Tuesday PM recap 4/18/2017
Written By: Liam
LY Dinner Sales: 5,665
Projected Sales : 5,225
TY Dinner Sales: 5,928
+/- : -$1268 , -22%
Dinner Covers: 159
Avg PPA: 27.65
Weather: Sunny and warm. A tad bit gloomy.
Special events?: N/A
Who worked: Lindsey, Sayo, Ruth, Krystin, Clair CL, Leigh SA, Tori Host, Kelly Host CL, Hiroe FR.
Flow of Business, Cuts and Ticket Times: It was a very slow start today. We filled
around 7:30. Kelly was a double so I cut her around 7:45. I stayed around the host station to help Tori when needed. We were completely full until about 8:30 and managed to stay off the wait the entire night. We did have a walk-in 6 top, we put them in the party room to give Ruth an extra table. I cut Lindsey at 8:45. Sayo and Ruth were cut at 9:30. No issues with ticket times.
Specials: None
3 Staff members that stood out (why/how):
Lindsey came in with a great attitude and helped out with refilling ice and asking servers if they needed help.
Ruth seemed focused and did great with the 6 top.
Krystin helped out with getting clean dishes to the server station and helped Clair with the sushi bar in down time.
Any VIP's in?
Renee and her friend came in tonight.
Comps& Void Detail:
A guest changed their mind about edamame. Did not make.
Krystin accidentally rang in a veg temp that was not made.
Kome bucks $15.
A table did not like the tempura fried ice cream and thought our horchata ice cream came with the tempura fried ice cream. DNL.
Renee 30% off.
R&M needs: N/A
86'd items/ need more: IPA
LY Dinner Sales: 5,665
Projected Sales : 5,225
TY Dinner Sales: 5,928
+/- : -$1268 , -22%
Dinner Covers: 159
Avg PPA: 27.65
Weather: Sunny and warm. A tad bit gloomy.
Special events?: N/A
Who worked: Lindsey, Sayo, Ruth, Krystin, Clair CL, Leigh SA, Tori Host, Kelly Host CL, Hiroe FR.
Flow of Business, Cuts and Ticket Times: It was a very slow start today. We filled
around 7:30. Kelly was a double so I cut her around 7:45. I stayed around the host station to help Tori when needed. We were completely full until about 8:30 and managed to stay off the wait the entire night. We did have a walk-in 6 top, we put them in the party room to give Ruth an extra table. I cut Lindsey at 8:45. Sayo and Ruth were cut at 9:30. No issues with ticket times.
Specials: None
3 Staff members that stood out (why/how):
Lindsey came in with a great attitude and helped out with refilling ice and asking servers if they needed help.
Ruth seemed focused and did great with the 6 top.
Krystin helped out with getting clean dishes to the server station and helped Clair with the sushi bar in down time.
Any VIP's in?
Renee and her friend came in tonight.
Comps& Void Detail:
A guest changed their mind about edamame. Did not make.
Krystin accidentally rang in a veg temp that was not made.
Kome bucks $15.
A table did not like the tempura fried ice cream and thought our horchata ice cream came with the tempura fried ice cream. DNL.
Renee 30% off.
R&M needs: N/A
86'd items/ need more: IPA
Tuesday AM Recap 4/18/17
Written By: Leary
LY Lunch Sales: 1987
Projected Sales : 1675(-145)
TY Lunch Sales: 1530
+/- : -457, -23%
Lunch Covers: 83
Avg PPA: 18.43
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 1.14%
Weather: Cloudy cool morning, sun came out a bit by the afternoon
Special events?:
Who worked:
Kelly, John, Alex, Johnny Cl, Melisa H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Much calmer than yesterday. Slowly filled up by 1230, and then slowly died off. Ticket times were good. The staff was pretty unchallenged.
Specials:
3 Staff members that stood out (why/how):
-Hired a dishwasher that will be starting tonight. Have an interview with a second part time dishwasher tomorrow. Interviews also scheduled for SA position and part-time Host that is friends with Patrick. Had Andrew set up an interview with a potential part-time sushi chef as well. Still no bites for line cooks, but we're getting there.
-Worked with Alex today. It had been weeks because he's been giving up his shifts. I asked if wanted to be scheduled at all any more, and he said not unless we needed him. I'm probably going to need him for a few shifts in the next couple weeks, and then he'll be done and focus on moving.
Any VIP's in?
-Take & Kayo
-Rob
Comps& Void Detail:
-Owner Comp Take & Kayo
-$15 Kome Bucks
-ANA
R&M needs:
-CRT emptied the dumpster today to help us catch up on trash. This is something I've asked for before, but Jenna said it wasn't possible. Tony just did it without asking.
-Jason from CSR came out, and worked on the Ichi Ban display cooler today. There is an improvement, but still not low enough. He's got a couple more things to try before we give up and buy a new unit. He'll be back early tomorrow, and also will be checking on the prep fridge that is shorting out over night.
-Andy he'll try and be by to check on the new flood lights that already shorted out.
-Received another printer from Aloha today. Finally seems to be working fine...for now. No more red sushi bar tickets.
86'd items/ need more:
-No back up toilet paper or straws. Vince will be ordering from Sysco and should be here Thursday.
LY Lunch Sales: 1987
Projected Sales : 1675(-145)
TY Lunch Sales: 1530
+/- : -457, -23%
Lunch Covers: 83
Avg PPA: 18.43
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 1.14%
Weather: Cloudy cool morning, sun came out a bit by the afternoon
Special events?:
Who worked:
Kelly, John, Alex, Johnny Cl, Melisa H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Much calmer than yesterday. Slowly filled up by 1230, and then slowly died off. Ticket times were good. The staff was pretty unchallenged.
Specials:
3 Staff members that stood out (why/how):
-Hired a dishwasher that will be starting tonight. Have an interview with a second part time dishwasher tomorrow. Interviews also scheduled for SA position and part-time Host that is friends with Patrick. Had Andrew set up an interview with a potential part-time sushi chef as well. Still no bites for line cooks, but we're getting there.
-Worked with Alex today. It had been weeks because he's been giving up his shifts. I asked if wanted to be scheduled at all any more, and he said not unless we needed him. I'm probably going to need him for a few shifts in the next couple weeks, and then he'll be done and focus on moving.
Any VIP's in?
-Take & Kayo
-Rob
Comps& Void Detail:
-Owner Comp Take & Kayo
-$15 Kome Bucks
-ANA
R&M needs:
-CRT emptied the dumpster today to help us catch up on trash. This is something I've asked for before, but Jenna said it wasn't possible. Tony just did it without asking.
-Jason from CSR came out, and worked on the Ichi Ban display cooler today. There is an improvement, but still not low enough. He's got a couple more things to try before we give up and buy a new unit. He'll be back early tomorrow, and also will be checking on the prep fridge that is shorting out over night.
-Andy he'll try and be by to check on the new flood lights that already shorted out.
-Received another printer from Aloha today. Finally seems to be working fine...for now. No more red sushi bar tickets.
86'd items/ need more:
-No back up toilet paper or straws. Vince will be ordering from Sysco and should be here Thursday.
Monday, April 17, 2017
Monday PM Recap 4/17
Written By: Chelsea
LY Dinner Sales: $5107
Projected Sales : $4950
TY Dinner Sales: $5029
+/- : 2% under LY and $79 over PS
Dinner Covers: 189
Avg PPA: $26.61
Weather: drizzly and cooler!
Special events?:
Who worked: Kelly, Ruthy, Liam, Clair, Krystin CL. Hiroe FR and Leigh SA, John and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off really slow. Was worried it would stay that way, but it started to pick up around 6:15, and by 7:15 we were on a wait. Wait hung around 30-45 mins for most of the night, and almost dropped off at 8:45 but picked back up and didn't end until 9:20. Went 3 on and cut Alyssa then. Went 2 on at 9:30 and closed with two on. Ticket times were overall good. Pretty regular evening.
Specials: Sake Toro Carpaccio - 6, Whole Aji - 1
3 Staff members that stood out (why/how):
- Alyssa benefited from the slower start, and seems more confident with hosting. She's getting her phrases down and getting more comfortable with quote times. She's also got a great attitude with customers, very sweet and always smiling.
- Hector accidentally forgot to clock out for lunch, adjusted it for him. Also, I clocked in as a Host for about 1 minute but clocked out and switched to manager. Not sure if the Host one needs to be deleted or anything.
- Former employee Josh Howell called about his W2, he said he needed some info from it and asked me to take a picture of it to send him. I didn't know where it was or if I should be sending a photo of a W2 like that, so I told him Leary would call him in the morning (sorry). His number is on the computer monitor with a sticky note.
Any VIP's in? Emily, the SIN folks listed below.
Comps& Void Detail: Emp Day Off for Emily, one $15 Promo Kome card, DNL Crunchy Dynamite, Guest Changed Mind veggie tempura, SIN from Bistro Vonish, voided a few pieces and a couple rolls that weren't made.
R&M needs:
86'd items/ need more: Fire Eagle
LY Dinner Sales: $5107
Projected Sales : $4950
TY Dinner Sales: $5029
+/- : 2% under LY and $79 over PS
Dinner Covers: 189
Avg PPA: $26.61
Weather: drizzly and cooler!
Special events?:
Who worked: Kelly, Ruthy, Liam, Clair, Krystin CL. Hiroe FR and Leigh SA, John and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off really slow. Was worried it would stay that way, but it started to pick up around 6:15, and by 7:15 we were on a wait. Wait hung around 30-45 mins for most of the night, and almost dropped off at 8:45 but picked back up and didn't end until 9:20. Went 3 on and cut Alyssa then. Went 2 on at 9:30 and closed with two on. Ticket times were overall good. Pretty regular evening.
Specials: Sake Toro Carpaccio - 6, Whole Aji - 1
3 Staff members that stood out (why/how):
- Alyssa benefited from the slower start, and seems more confident with hosting. She's getting her phrases down and getting more comfortable with quote times. She's also got a great attitude with customers, very sweet and always smiling.
- Hector accidentally forgot to clock out for lunch, adjusted it for him. Also, I clocked in as a Host for about 1 minute but clocked out and switched to manager. Not sure if the Host one needs to be deleted or anything.
- Former employee Josh Howell called about his W2, he said he needed some info from it and asked me to take a picture of it to send him. I didn't know where it was or if I should be sending a photo of a W2 like that, so I told him Leary would call him in the morning (sorry). His number is on the computer monitor with a sticky note.
Any VIP's in? Emily, the SIN folks listed below.
Comps& Void Detail: Emp Day Off for Emily, one $15 Promo Kome card, DNL Crunchy Dynamite, Guest Changed Mind veggie tempura, SIN from Bistro Vonish, voided a few pieces and a couple rolls that weren't made.
R&M needs:
86'd items/ need more: Fire Eagle
Monday AM Recap 4/171/17
Written By: Leary
LY Lunch Sales: 1711
Projected Sales : 2125 (+408)
TY Lunch Sales: 2533
+/- : +822, 48%
Lunch Covers: 128
Avg PPA: 19.79
Previous Days Labor: 32%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy with some light rain
Special events?: Monday after Easter weekend
Who worked:
Kelly, Mandy, Grace, Johnny Cl, Leigh SA, Hiroe FR, Melisa H
Flow of Business, Cuts and Ticket Times:
It was a busy lunch today. I'm guessing a lot of people had off today, or families were heading back today. We filled up pretty quickly, and were on a 20 min wait by noon. Steady flow of tables that kept us full until after 130. Only a couple tables came in the last 30 minutes. 2 on at 135. Kitchen was solid on ticket times. Sushi Bar got hit pretty hard today. One of Mandy's tables order several rounds off nigiri which always slows things down a bit at lunch. Spencer was helping out, but we had several 25-30 minute tickets. No comps came of it. The servers did a good job communicating with tables, and it seemed like a lot of folks weren't in any hurry. Sales ended up being pretty good, and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Melisa helped bus tables with any free time she had during the rush.
-Hiroe was helping bus tables as well on her way back to the kitchen.
-Had a little issue with Mandy doing side work while her section was full. Things were slowing down and her tables had received all their food, but B2 waved me down for a check. After dropping it I ran through her section. Every table needed pre-bussing, A1 wanted a dessert menu, and A2 needed a check as well. I assumed she was in the bathroom, but as I was coming back from her section with a tray full of plates she walked out of the office with a beer box full of drinks for the cooler. Followed up with her at the end of the shift about not ignoring her section while doing side work. It's one of my biggest pet peeves. She said she didn't think she was gone that long, which may be true, but she wasn't keeping an eye on her section.
Any VIP's in?
Owner of Switched On
Spencer from Alamo
Yoshie with friends from NY
Comps& Void Detail:
Kome Bucks fro Spencer
Birthday Comp
Emp Day Off Yoshie
R&M needs:
-Trash was everywhere this morning. It was overflowing because we didn't get a pick up on Saturday. The driver today just pick up the dumpster and set it on top of the trash. Pretty ridiculous. Drew picked up a lot this morning. Then he, Derek, and myself had to lift the dumpster and pull out all the trash from under it. I called Tony (he's handling the account while Jenna is on maternity leave) and expressed my extreme displeasure about the situation. He gave me a number of the operations manager in case it happens again, but if it's Saturday we have to call before 10 am. So please be proactive if you see the dumpster ever full on Saturday morning. The number is on the contact sheet above the desk.
-Someone(s) tagged all over our roof last night. Pretty annoying. I watched the video, but knew they probably got up on the side of the building without a camera. Someone walked by the front of the building at 1:41 am (4/17/17), but was very aware of our cameras. They pulled on their hoodie, and put a hand up in front of their face as they walked by the side door. I'll add it to the painting projects needed around here.
86'd items/ need more:
LY Lunch Sales: 1711
Projected Sales : 2125 (+408)
TY Lunch Sales: 2533
+/- : +822, 48%
Lunch Covers: 128
Avg PPA: 19.79
Previous Days Labor: 32%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy with some light rain
Special events?: Monday after Easter weekend
Who worked:
Kelly, Mandy, Grace, Johnny Cl, Leigh SA, Hiroe FR, Melisa H
Flow of Business, Cuts and Ticket Times:
It was a busy lunch today. I'm guessing a lot of people had off today, or families were heading back today. We filled up pretty quickly, and were on a 20 min wait by noon. Steady flow of tables that kept us full until after 130. Only a couple tables came in the last 30 minutes. 2 on at 135. Kitchen was solid on ticket times. Sushi Bar got hit pretty hard today. One of Mandy's tables order several rounds off nigiri which always slows things down a bit at lunch. Spencer was helping out, but we had several 25-30 minute tickets. No comps came of it. The servers did a good job communicating with tables, and it seemed like a lot of folks weren't in any hurry. Sales ended up being pretty good, and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Melisa helped bus tables with any free time she had during the rush.
-Hiroe was helping bus tables as well on her way back to the kitchen.
-Had a little issue with Mandy doing side work while her section was full. Things were slowing down and her tables had received all their food, but B2 waved me down for a check. After dropping it I ran through her section. Every table needed pre-bussing, A1 wanted a dessert menu, and A2 needed a check as well. I assumed she was in the bathroom, but as I was coming back from her section with a tray full of plates she walked out of the office with a beer box full of drinks for the cooler. Followed up with her at the end of the shift about not ignoring her section while doing side work. It's one of my biggest pet peeves. She said she didn't think she was gone that long, which may be true, but she wasn't keeping an eye on her section.
Any VIP's in?
Owner of Switched On
Spencer from Alamo
Yoshie with friends from NY
Comps& Void Detail:
Kome Bucks fro Spencer
Birthday Comp
Emp Day Off Yoshie
R&M needs:
-Trash was everywhere this morning. It was overflowing because we didn't get a pick up on Saturday. The driver today just pick up the dumpster and set it on top of the trash. Pretty ridiculous. Drew picked up a lot this morning. Then he, Derek, and myself had to lift the dumpster and pull out all the trash from under it. I called Tony (he's handling the account while Jenna is on maternity leave) and expressed my extreme displeasure about the situation. He gave me a number of the operations manager in case it happens again, but if it's Saturday we have to call before 10 am. So please be proactive if you see the dumpster ever full on Saturday morning. The number is on the contact sheet above the desk.
-Someone(s) tagged all over our roof last night. Pretty annoying. I watched the video, but knew they probably got up on the side of the building without a camera. Someone walked by the front of the building at 1:41 am (4/17/17), but was very aware of our cameras. They pulled on their hoodie, and put a hand up in front of their face as they walked by the side door. I'll add it to the painting projects needed around here.
86'd items/ need more:
Sunday, April 16, 2017
Easter Sunday 4/16/17
Written By: Dusten
LY Lunch Sales:2971
Projected Sales : 3230
TY Lunch Sales:2375
+/- : 20% under LY and short of PS by $855
Lunch Covers: 128
Avg PPA: 19.15
LY Dinner Sales: 5444
Projected Sales : 6183
TY Dinner Sales: 4507
+/- : 17% under LY and shot of PS by $1676
Dinner Covers: 186
Avg PPA: 24.23
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps:3.34%
Weather: 80's, impending rain.
Special events?: Easter
Who worked: Lunch: Ruthy, Renee, Liam, Mandy CL, Brennan SA, Leigh FR and John H
Dinner: Ruthy, Liam, Grace, Krystin, Clair CL, Alyssa and Chelsea H, John SA, Hiroe FR, Kelly CT
Flow of Business, Cuts and Ticket Times: Lunch was slow. We kept anticipating a pop as the phone was ringing off the hook with people wanting to know if we were open. Perhaps thy wanted to just make conversation, because the crowd was pretty tame. No wait, except for incomplete parties. One dynamite chicken took a little longer than usual to get out because there were no par-cooked wings. Wasn't even a long ticket time, but Renee had rang in the order AS APP, and the kitchen let her know the cook time would be a bit longer. Held onto servers as long as it felt fair, waiting for a pop that never came. Cut Liam at 1:45, Ruthy at 2:20 and Renee at 2:45.
Dinner: NO wait at the door but plenty of people calling to see if we were open. Filled up just before 7pm. Wait times went to about 30 minutes. Things were fairly smooth. No irate dog-owners or otherwise abusive customers. Lot's of first time diners. Wait took a while to die down. I cut Kelly, Alyssa and Ruthy at 8:45, Liam at 9:15, Grace at 9:30 and Krystin at 9:45.
Specials: Aloha isn't updating prices on menu items when I change them. I saw this was an issue already. 2 aji sashimi. I saw several nigiri sets go out, and everyone says they rang them in as "open sushi $10" as instructed, but Aloha says we only did $17 open sushi all day. That can't be right.
3 Staff members that stood out (why/how): Sunday mornings aren't Ruthy's strong point. She seems to party a little too hard on Saturday nights and that affects her morning. At one point she had two tables sat in her section and one that had just gotten up. The table leaving had no evidence of prebussing done. I only noticed this as I was helping to clear the table. I discovered her just chatting away with Renee in the server station. I handed her the full tray and told her if I had to do that again, I'd cut Brennan from her section. Things shaped up real quick after that. She usually gets her act together by her dinner shift, but she's pretty sloppy at lunch.
-Clair got a LOT of really bad tips tonight. Several below 10% and one 0 tip as well. She didn't let it affect her service, and from what I saw she was doing her job well. I guess it was an unlucky run of tables.
Any VIP's in? Lunch: Old John, Somm Rob, Meg and Maddie, Small family that sits at the sushi bar and always orders small bottle of Pearls, Renee's boyfriend John, Gay guy that still isn't over the fact we don't have Red Maple sake, couple of other regulars, Karen.
Dinner: My friend Krystal that owns Crave Chocolate and is opening Intero (Italian Restaurant) in the near future with Taff (odd name) the Pastry Chef for Jeffrey's. My friend Sky with her boyfriend. MY friend Jackie with her roommate. Honestly not too many familiar faces for dinner. Elizabeth.
Comps& Void Detail: FNF for Renee's John. FNF'd a Katsuo Tataki to Krystal. Got $10 Kome bucks from Krystin. $40 Kome bucks from customers. Employee Day off for Elizabeth, plus $28 Kome bucks to discount wine bottle for her. I think that's it.
R&M needs: We still are getting people that ask about the Yelp check-in soft serve. I've actually called Yelp about this in the past to no avail. I cannot access the offer on the app on my phone. I do remind servers that the offer hasn't been valid for months, but it still comes up on occasion.
New lights over letters on building are out.
Customer Kome Art fell from behind the soft-serve machine.
86'd items/ need more: to-go chopsticks. We have plenty for catering, but not for making kids' chopsticks. John told me he was reprimanded for using the catering chopsticks, but that's all we had and we were anticipating lots of children today.
LY Lunch Sales:2971
Projected Sales : 3230
TY Lunch Sales:2375
+/- : 20% under LY and short of PS by $855
Lunch Covers: 128
Avg PPA: 19.15
LY Dinner Sales: 5444
Projected Sales : 6183
TY Dinner Sales: 4507
+/- : 17% under LY and shot of PS by $1676
Dinner Covers: 186
Avg PPA: 24.23
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps:3.34%
Weather: 80's, impending rain.
Special events?: Easter
Who worked: Lunch: Ruthy, Renee, Liam, Mandy CL, Brennan SA, Leigh FR and John H
Dinner: Ruthy, Liam, Grace, Krystin, Clair CL, Alyssa and Chelsea H, John SA, Hiroe FR, Kelly CT
Flow of Business, Cuts and Ticket Times: Lunch was slow. We kept anticipating a pop as the phone was ringing off the hook with people wanting to know if we were open. Perhaps thy wanted to just make conversation, because the crowd was pretty tame. No wait, except for incomplete parties. One dynamite chicken took a little longer than usual to get out because there were no par-cooked wings. Wasn't even a long ticket time, but Renee had rang in the order AS APP, and the kitchen let her know the cook time would be a bit longer. Held onto servers as long as it felt fair, waiting for a pop that never came. Cut Liam at 1:45, Ruthy at 2:20 and Renee at 2:45.
Dinner: NO wait at the door but plenty of people calling to see if we were open. Filled up just before 7pm. Wait times went to about 30 minutes. Things were fairly smooth. No irate dog-owners or otherwise abusive customers. Lot's of first time diners. Wait took a while to die down. I cut Kelly, Alyssa and Ruthy at 8:45, Liam at 9:15, Grace at 9:30 and Krystin at 9:45.
Specials: Aloha isn't updating prices on menu items when I change them. I saw this was an issue already. 2 aji sashimi. I saw several nigiri sets go out, and everyone says they rang them in as "open sushi $10" as instructed, but Aloha says we only did $17 open sushi all day. That can't be right.
3 Staff members that stood out (why/how): Sunday mornings aren't Ruthy's strong point. She seems to party a little too hard on Saturday nights and that affects her morning. At one point she had two tables sat in her section and one that had just gotten up. The table leaving had no evidence of prebussing done. I only noticed this as I was helping to clear the table. I discovered her just chatting away with Renee in the server station. I handed her the full tray and told her if I had to do that again, I'd cut Brennan from her section. Things shaped up real quick after that. She usually gets her act together by her dinner shift, but she's pretty sloppy at lunch.
-Clair got a LOT of really bad tips tonight. Several below 10% and one 0 tip as well. She didn't let it affect her service, and from what I saw she was doing her job well. I guess it was an unlucky run of tables.
Any VIP's in? Lunch: Old John, Somm Rob, Meg and Maddie, Small family that sits at the sushi bar and always orders small bottle of Pearls, Renee's boyfriend John, Gay guy that still isn't over the fact we don't have Red Maple sake, couple of other regulars, Karen.
Dinner: My friend Krystal that owns Crave Chocolate and is opening Intero (Italian Restaurant) in the near future with Taff (odd name) the Pastry Chef for Jeffrey's. My friend Sky with her boyfriend. MY friend Jackie with her roommate. Honestly not too many familiar faces for dinner. Elizabeth.
Comps& Void Detail: FNF for Renee's John. FNF'd a Katsuo Tataki to Krystal. Got $10 Kome bucks from Krystin. $40 Kome bucks from customers. Employee Day off for Elizabeth, plus $28 Kome bucks to discount wine bottle for her. I think that's it.
R&M needs: We still are getting people that ask about the Yelp check-in soft serve. I've actually called Yelp about this in the past to no avail. I cannot access the offer on the app on my phone. I do remind servers that the offer hasn't been valid for months, but it still comes up on occasion.
New lights over letters on building are out.
Customer Kome Art fell from behind the soft-serve machine.
86'd items/ need more: to-go chopsticks. We have plenty for catering, but not for making kids' chopsticks. John told me he was reprimanded for using the catering chopsticks, but that's all we had and we were anticipating lots of children today.
Saturday PM 4/15/17 Recap
Written By: Leary
LY Dinner Sales: 8859
Projected Sales: 9160 (-1484)
TY Dinner Sales: 7676
+/- : -1183, -13%
Dinner Covers: 261
Avg PPA: 29.41
Weather: Warm, sunny, 70s
Special events?: Fusebox fest
Who worked: Krystin, Renee, Liam, Lindsey, Clair CL. Chelsea/Alyssa Host, Hiroe FR, John SA, Kelly CT
Flow of Business, Cuts and Ticket Times:
The night started off slower than last and finally picked up around 7pm. Had a mix up with a reservation that booked today for tomorrow, but thought they booked it for today at 6pm when in reality they booked it for tomorrow at 6pm. Ironically both of the reservations were for a Denise. Denise N had it for tonight, Denise H booked it for tomorrow. Luckily, we were still slow at that time and were able to cancel Denise H's reservation tomorrow and seat them within 10 minutes. But boy was that confusing! (-written by Elizabeth)
Came in at 7pm, and we were on a 35-45 minute wait. Elizabeth told me it had just started getting busy. Everything seemed to be going smoothly. Kitchen got hit pretty hard with a wave of tickets. They did a good job knocking them out, but had a couple longer ticket times on fry items. 25 minutes on a fried ice cream. Hit 30 minutes rolls for just a few tickets as well. After that we stayed on a steady 45 minute wait, but it was a pretty calm pace. Had a lost ticket for Tori Teba at the end of the night that took 30 minutes. I comped it and apologized to the table, and they were happy. Cut Alyssa, and Kelly at 10. 2 on at 1025. Pretty chill last hour.
Had an unfortunate run in with some regulars and their parents. Lindsey (project runway & her husband). They were sat at B1, and Chelsea informed me that there was a dog at the table. The was a under a chair and all you could see is the tail. I went by and asked the Dad if it was a service dog, and he said yes. I told him I just had to ask because I didn't see a service jacket or papers. (I think reading the blog this morning I thought they might be folks were just bringing dogs in randomly again). The dad showed me a badge on leash and started telling me that there was no such things as papers for a service dog. The dad started to proceed to tell me why he needed the dog, and I said I didn't need to know why I just had to ask. The dad & mom were super nice and friendly. I apologized for bothering them and told them to enjoy your dinner. I think the son misunderstood what was said because I was trying to speak to the dad discretely, and I think he thought I asked why he needed it, which I didn't. About 10 minutes later I was filling waters in the wait station, and I saw the son staring at me with crazy eyes. When we made eye contact he pointed at me at made a beeline in my direction. I stepped out the wait station to the wall to try and get out of the servers way. He immediately just started laying into me about how I had no right to ask if it was service dog, or ask for proof. I started off by apologizing, and said I had to ask because it would be against health to allow the dog in here otherwise. At that point he started raising his voice, putting his finger in my, and saying you have no fucking right. I basically said, "I'm sorry I upset you, I will definitely look up the law, but I can't have you getting in my face, cursing at me, and causing a scene". The sushi bar customers were starting to stare, and the guy was getting louder. It looked like he was ready to hit. Once again the parents were all smiles and super nice so this was out of nowhere. The guy refused to sit down, and the wife came over to try and get him to. He continued to curse at me, and said, sir please just sit down and enjoy your dinner, or I'll have to call the cops and ask you to leave. He said call the fucking cops and sat down. The wife then went to Chelsea and said the manager was being an asshole and threatened to call the cops. I walked into the office to calm down and look up the law. Apparently we are allowed to ask, and allowed to ask if it's for a disability, which I would never do, but not allowed to ask for proof. I technically didn't, but I did insinuate that proof is normally provided by patrons. I gave it about 10 minutes to let things cool down, and went over to the table to try and apologize about the situation. I said I understood why it's a sensitive subject, and I absolutely didn't mean to be disrespectful. I thank the husband for try to inform about the law, and said I looked up the law so I could better handle the situation next time. The parents were once again all smiles and super nice saying not a problem, which was once again made the situation so much weirder. The husband then said what's the law? Which I should have known was a trap. I told him, and his response was "that doesn't mean you get to be an asshole". The parents and wife were asking him to stop, but he just keep staring at me with crazy eyes. At that point I was a bit of a loss. I apologized for upsetting him, and said I wish we could talk about it in a civil manner, but just because he was a customer it didn't give him the right to verbally abuse me. He said I din't right to be an asshole. I said I was sorry the situation went this direction, and hoped they'd enjoy the rest of their dinner. I realized I wasn't going to be able to make it better. I just avoided the table. I feel really bad about the whole thing. They're regulars, and I completely sympathize with how sensitive having a father with a disability must be, but his reaction was over the top and created a scene that was completely unnecessary.
Specials:
Whole Aji- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Emp Day Off for Julian from Daruma
Emp Day Off for Allie from Sa-Ten
Bday Dessert
$35 in Kome bucks
Kitchen Error long ticket time
R&M needs:
Dumpster was not emptied this morning. Elizabeth texted Jenna. It's over flowing so I'm not sure what we're going to do if it doesn't get emptied tomorrow. Seems unlikely considering it's Easter.
86'd items/ need more:
LY Dinner Sales: 8859
Projected Sales: 9160 (-1484)
TY Dinner Sales: 7676
+/- : -1183, -13%
Dinner Covers: 261
Avg PPA: 29.41
Weather: Warm, sunny, 70s
Special events?: Fusebox fest
Who worked: Krystin, Renee, Liam, Lindsey, Clair CL. Chelsea/Alyssa Host, Hiroe FR, John SA, Kelly CT
Flow of Business, Cuts and Ticket Times:
The night started off slower than last and finally picked up around 7pm. Had a mix up with a reservation that booked today for tomorrow, but thought they booked it for today at 6pm when in reality they booked it for tomorrow at 6pm. Ironically both of the reservations were for a Denise. Denise N had it for tonight, Denise H booked it for tomorrow. Luckily, we were still slow at that time and were able to cancel Denise H's reservation tomorrow and seat them within 10 minutes. But boy was that confusing! (-written by Elizabeth)
Came in at 7pm, and we were on a 35-45 minute wait. Elizabeth told me it had just started getting busy. Everything seemed to be going smoothly. Kitchen got hit pretty hard with a wave of tickets. They did a good job knocking them out, but had a couple longer ticket times on fry items. 25 minutes on a fried ice cream. Hit 30 minutes rolls for just a few tickets as well. After that we stayed on a steady 45 minute wait, but it was a pretty calm pace. Had a lost ticket for Tori Teba at the end of the night that took 30 minutes. I comped it and apologized to the table, and they were happy. Cut Alyssa, and Kelly at 10. 2 on at 1025. Pretty chill last hour.
Had an unfortunate run in with some regulars and their parents. Lindsey (project runway & her husband). They were sat at B1, and Chelsea informed me that there was a dog at the table. The was a under a chair and all you could see is the tail. I went by and asked the Dad if it was a service dog, and he said yes. I told him I just had to ask because I didn't see a service jacket or papers. (I think reading the blog this morning I thought they might be folks were just bringing dogs in randomly again). The dad showed me a badge on leash and started telling me that there was no such things as papers for a service dog. The dad started to proceed to tell me why he needed the dog, and I said I didn't need to know why I just had to ask. The dad & mom were super nice and friendly. I apologized for bothering them and told them to enjoy your dinner. I think the son misunderstood what was said because I was trying to speak to the dad discretely, and I think he thought I asked why he needed it, which I didn't. About 10 minutes later I was filling waters in the wait station, and I saw the son staring at me with crazy eyes. When we made eye contact he pointed at me at made a beeline in my direction. I stepped out the wait station to the wall to try and get out of the servers way. He immediately just started laying into me about how I had no right to ask if it was service dog, or ask for proof. I started off by apologizing, and said I had to ask because it would be against health to allow the dog in here otherwise. At that point he started raising his voice, putting his finger in my, and saying you have no fucking right. I basically said, "I'm sorry I upset you, I will definitely look up the law, but I can't have you getting in my face, cursing at me, and causing a scene". The sushi bar customers were starting to stare, and the guy was getting louder. It looked like he was ready to hit. Once again the parents were all smiles and super nice so this was out of nowhere. The guy refused to sit down, and the wife came over to try and get him to. He continued to curse at me, and said, sir please just sit down and enjoy your dinner, or I'll have to call the cops and ask you to leave. He said call the fucking cops and sat down. The wife then went to Chelsea and said the manager was being an asshole and threatened to call the cops. I walked into the office to calm down and look up the law. Apparently we are allowed to ask, and allowed to ask if it's for a disability, which I would never do, but not allowed to ask for proof. I technically didn't, but I did insinuate that proof is normally provided by patrons. I gave it about 10 minutes to let things cool down, and went over to the table to try and apologize about the situation. I said I understood why it's a sensitive subject, and I absolutely didn't mean to be disrespectful. I thank the husband for try to inform about the law, and said I looked up the law so I could better handle the situation next time. The parents were once again all smiles and super nice saying not a problem, which was once again made the situation so much weirder. The husband then said what's the law? Which I should have known was a trap. I told him, and his response was "that doesn't mean you get to be an asshole". The parents and wife were asking him to stop, but he just keep staring at me with crazy eyes. At that point I was a bit of a loss. I apologized for upsetting him, and said I wish we could talk about it in a civil manner, but just because he was a customer it didn't give him the right to verbally abuse me. He said I din't right to be an asshole. I said I was sorry the situation went this direction, and hoped they'd enjoy the rest of their dinner. I realized I wasn't going to be able to make it better. I just avoided the table. I feel really bad about the whole thing. They're regulars, and I completely sympathize with how sensitive having a father with a disability must be, but his reaction was over the top and created a scene that was completely unnecessary.
Specials:
Whole Aji- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Emp Day Off for Julian from Daruma
Emp Day Off for Allie from Sa-Ten
Bday Dessert
$35 in Kome bucks
Kitchen Error long ticket time
R&M needs:
Dumpster was not emptied this morning. Elizabeth texted Jenna. It's over flowing so I'm not sure what we're going to do if it doesn't get emptied tomorrow. Seems unlikely considering it's Easter.
86'd items/ need more:
Saturday, April 15, 2017
Saturday AM 4.15.17
Written By: Elizabeth
LY Lunch Sales: $2499
Projected Sales : $3617
TY Lunch Sales: $2228
+/- : -11% LY and -$1389 PS (darn!)
Lunch Covers: 131
Avg PPA: $17.01
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 6.87%
Weather: Sunny and 70s
Special events?: FUSEBOX FESTIVAL!!! That's what all the out of towers this week have been from and why it's been so busy!!!Also, Baby Fest 2017
Who worked: John, Mandy, Ruthy, Johnny CL. Kelly Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Thought it was going to be a busier day considering the past week but it was mellow. I think someone posted a sign stating it was baby day at Kome because at one point, nearly every table had a baby at it. While today wasn't busy, it sure was eventful!
Had A7 get sat with 5 people, but one of the guys didn't like his seat and moved to B3- I told him that it was two different servers and he adamantly & quite abruptly, told me that the table was too small, he was going to sit at B3. I told them if they would like a bigger table, we could move them altogether, to which he demanded so. So we moved them to B6-7.
Around 1:30 a 9 top walked in. We sat them relatively quickly, but then Brennan told me he saw them bring 2 dogs in the party room with them. I went in and sure enough there were two Pomeranian Dogs sitting in two chairs in the corner. One started barking at me. It told them they had to keep their dogs outside, they weren't permitted inside the building. They looked at me as if I had two heads and was asking them to sacrifice their firstborn. I explained that they could tie them up outside, but having the dogs inside the building is a health code violation. I had to explain it a few times, actually, because one of the guys took them outside. Then the whole table got up and said they would like to sit outside and be served there. I had to explain to them that we don't serve food outside, we don't have the proper permits for it. What ended up happening was the one dude with the dogs sat in his car with the AC on while the rest of the party dined. They also sent back two tonkotsu Ramen's, claiming they were cold. I had them remade and sent them out hot.
Icing on the cake would be the hair that was found in a piece of Hamachi Nigiri. It was for A2, a young girl and (most likely) her mother. I had the piece remade and brought it out, but they refused it. They asked to cancel their last roll (the mother made faces like she was really grossed out)- I took 50% off their check under sushi error, named it recovery (instead of writing "hair" on their check) and took it over. Asked once more if there was anything else I could do for them today- the mother shook her head, the young girl said no thank you (don't know if the mom spoke English).
3 Staff members that stood out (why/how):
-Kelly was hosting this morning and did well except a few times she would wander away from the host stand without letting anyone know. I understand, she's out of practice.
-John did a great job handling the A7 transition to B7, he was on top of it!
Any VIP's in?
Victor (with his now GOLF SE!! It's so pretty. I want one)
Comps& Void Detail:
Sushi Error for the hair
Birthday dessert
That's it at least
R&M needs:
I moved the Aloha push button (use to be on the side of the printer) to behind the monitor on the top left.
Also, I think I figured out this drop box sharing thing. Let me know if anyone doesn't have access to the files they need now.
With the help of John and Ruthy, we moved the parking block where it belongs. I'm sure it won't be too soon before someone decides to relocate it with their car, but it's back there for now.
86'd items/ need more:
LY Lunch Sales: $2499
Projected Sales : $3617
TY Lunch Sales: $2228
+/- : -11% LY and -$1389 PS (darn!)
Lunch Covers: 131
Avg PPA: $17.01
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 6.87%
Weather: Sunny and 70s
Special events?: FUSEBOX FESTIVAL!!! That's what all the out of towers this week have been from and why it's been so busy!!!Also, Baby Fest 2017
Who worked: John, Mandy, Ruthy, Johnny CL. Kelly Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Thought it was going to be a busier day considering the past week but it was mellow. I think someone posted a sign stating it was baby day at Kome because at one point, nearly every table had a baby at it. While today wasn't busy, it sure was eventful!
Had A7 get sat with 5 people, but one of the guys didn't like his seat and moved to B3- I told him that it was two different servers and he adamantly & quite abruptly, told me that the table was too small, he was going to sit at B3. I told them if they would like a bigger table, we could move them altogether, to which he demanded so. So we moved them to B6-7.
Around 1:30 a 9 top walked in. We sat them relatively quickly, but then Brennan told me he saw them bring 2 dogs in the party room with them. I went in and sure enough there were two Pomeranian Dogs sitting in two chairs in the corner. One started barking at me. It told them they had to keep their dogs outside, they weren't permitted inside the building. They looked at me as if I had two heads and was asking them to sacrifice their firstborn. I explained that they could tie them up outside, but having the dogs inside the building is a health code violation. I had to explain it a few times, actually, because one of the guys took them outside. Then the whole table got up and said they would like to sit outside and be served there. I had to explain to them that we don't serve food outside, we don't have the proper permits for it. What ended up happening was the one dude with the dogs sat in his car with the AC on while the rest of the party dined. They also sent back two tonkotsu Ramen's, claiming they were cold. I had them remade and sent them out hot.
Icing on the cake would be the hair that was found in a piece of Hamachi Nigiri. It was for A2, a young girl and (most likely) her mother. I had the piece remade and brought it out, but they refused it. They asked to cancel their last roll (the mother made faces like she was really grossed out)- I took 50% off their check under sushi error, named it recovery (instead of writing "hair" on their check) and took it over. Asked once more if there was anything else I could do for them today- the mother shook her head, the young girl said no thank you (don't know if the mom spoke English).
3 Staff members that stood out (why/how):
-Kelly was hosting this morning and did well except a few times she would wander away from the host stand without letting anyone know. I understand, she's out of practice.
-John did a great job handling the A7 transition to B7, he was on top of it!
Any VIP's in?
Victor (with his now GOLF SE!! It's so pretty. I want one)
Comps& Void Detail:
Sushi Error for the hair
Birthday dessert
That's it at least
R&M needs:
I moved the Aloha push button (use to be on the side of the printer) to behind the monitor on the top left.
Also, I think I figured out this drop box sharing thing. Let me know if anyone doesn't have access to the files they need now.
With the help of John and Ruthy, we moved the parking block where it belongs. I'm sure it won't be too soon before someone decides to relocate it with their car, but it's back there for now.
86'd items/ need more:
Friday AM 4.14.17
Written By: Elizabeth
(sorry, after the manager meeting I went to get a new printer and then things went haywire)
LY Lunch Sales: $2491
Projected Sales : $3215
TY Lunch Sales: $3025
+/- : +21% LY and -$190 PS
Lunch Covers: 165
Avg PPA: $18.33
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 1.73% (makes up for Wednesday)
Weather: Sunny and beautiful 70s
Special events?: Good Friday: or, an excuse to give people a 3 day weekend
Who worked: John, Sayo, Lindsey, Clair CL, Melissa Host, Emily FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow start, but busy throughout. Went on a wait around 12:15- had a 6 top walk in that went into the party room, and we were on a consistent 15-20 minute wait. No long tickets (except Lindsey said a lady at her table that already left was upset about how long her Hokkaidon took- she didn't tell me this until after the lady left, and said it didn't take long at all, but I told her to get me involved next time, regardless). Clair had a lady at the sushi bar tell her that she's been coming here for 3 years and our nigiri pieces are always 2 to an order. She gave Clair the hairy eyeball when Clair said no, they are always one piece per order. Clair said the lady left her a good tip, but again, didn't tell me about this until after the fact. I told her the same thing I told Lindsey.
After the 6 top left, a 9 top came in and got the room and seemed to throw Clair off. She got a little behind and weeded, and around 1:57 I said, One on! She looked at me, and I said "Clair I think you can handle 3 minutes"...Well I ate my words because right at 2pm a two 5 tops and a 2 top walked in. I had Lindsey take the 2 5-tops since she volunteered, saying "I'll take them, since my sales are $400 less than Clair's" (another reason I don't like servers being able to see each others sales), and Clair took the remaining 2 top.
Lunch closed out pretty hectic but the teamwork was there.
Specials:
3 Staff members that stood out (why/how):
-Clair was feeling a little under the weather, pretty sure it's allergies, but nonetheless, I think it's what lead to her being a little weeded later in the shift.
Any VIP's in?
Rob, again.
Comps& Void Detail:
I greeted B1 for John and the guys started asking me about my favorite things, and they both had "lived in Japan" etc, so I ended up taking their order, and they ordered 4 pieces of Toro AND O-Toro (that's $60 worth of O-toro) We ran out of Toro and could only serve 2 pieces, so they told me to pick 2 more. I sent them 2 katsuo. And as a gift, I sent them two King Salmon. They loved everything.
R&M needs:
86'd items/ need more:
(sorry, after the manager meeting I went to get a new printer and then things went haywire)
LY Lunch Sales: $2491
Projected Sales : $3215
TY Lunch Sales: $3025
+/- : +21% LY and -$190 PS
Lunch Covers: 165
Avg PPA: $18.33
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 1.73% (makes up for Wednesday)
Weather: Sunny and beautiful 70s
Special events?: Good Friday: or, an excuse to give people a 3 day weekend
Who worked: John, Sayo, Lindsey, Clair CL, Melissa Host, Emily FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow start, but busy throughout. Went on a wait around 12:15- had a 6 top walk in that went into the party room, and we were on a consistent 15-20 minute wait. No long tickets (except Lindsey said a lady at her table that already left was upset about how long her Hokkaidon took- she didn't tell me this until after the lady left, and said it didn't take long at all, but I told her to get me involved next time, regardless). Clair had a lady at the sushi bar tell her that she's been coming here for 3 years and our nigiri pieces are always 2 to an order. She gave Clair the hairy eyeball when Clair said no, they are always one piece per order. Clair said the lady left her a good tip, but again, didn't tell me about this until after the fact. I told her the same thing I told Lindsey.
After the 6 top left, a 9 top came in and got the room and seemed to throw Clair off. She got a little behind and weeded, and around 1:57 I said, One on! She looked at me, and I said "Clair I think you can handle 3 minutes"...Well I ate my words because right at 2pm a two 5 tops and a 2 top walked in. I had Lindsey take the 2 5-tops since she volunteered, saying "I'll take them, since my sales are $400 less than Clair's" (another reason I don't like servers being able to see each others sales), and Clair took the remaining 2 top.
Lunch closed out pretty hectic but the teamwork was there.
Specials:
3 Staff members that stood out (why/how):
-Clair was feeling a little under the weather, pretty sure it's allergies, but nonetheless, I think it's what lead to her being a little weeded later in the shift.
Any VIP's in?
Rob, again.
Comps& Void Detail:
I greeted B1 for John and the guys started asking me about my favorite things, and they both had "lived in Japan" etc, so I ended up taking their order, and they ordered 4 pieces of Toro AND O-Toro (that's $60 worth of O-toro) We ran out of Toro and could only serve 2 pieces, so they told me to pick 2 more. I sent them 2 katsuo. And as a gift, I sent them two King Salmon. They loved everything.
R&M needs:
86'd items/ need more:
Friday PM Recap 4/14/17
Written By: Leary
LY Dinner Sales: 7985
Projected Sales : 8497 (-279)
TY Dinner Sales: 8218
+/- : +233, +3%
Dinner Covers: 278
Avg PPA: 29.56
Weather: Warm sunny day, and mild evening
Special events?:
Who worked:
Cindy, Krystin, Renee, Ruthy, Johnny Cl, Brennan SA, Emily FR, Alyssa & Chelsea H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
Busy start to the night. Had a small line at the door when we opened, and filled up by 545. Quickly hit a 45-50 minute wait. Things settled down a bit after the first wave, and the wait thinned out a bit between 730-830. I was happy things slowed down a bit because it gave me a chance to install the printer. Picked back up to a 45-50 wait. Came off the wait a little after 10, but stayed full until after 1030. Cut Kelly and Chelsea a little after 10, and 2 on at 1030.
Lots of new faces, and out-of-towners. Lots of happy new guests about the food, but we did have a couple DNLs from people that were expecting something a little different. 2 girls got the takowasa expecting something else. A lady sent back a breeze because it was too sweet. A guy wanted to try a cold sake and did not care for it.
Our first party was a 12-top booked online. It was a strange vibe. It was a woman's birthday, and she invited a bunch of people that didn't know each other. 12 were sat, and then the Bday told Renee that 2 more were showing up. There were some larger folks in there, and were barely fitting as is so I had to tell them we couldn't fit more than 12. The birthday girl wasn't happy, but I told her we would sit here 2 friends at the next available table when they arrived. She was pretty grumbley about it. When her friends arrived we got them sat in about 10 minutes. I bought them a round of drinks, and checked back with them a couple times. I knew the bday girl wasn't going to be happy, but I made sure her friends were well taken care of and happy know they would tell her how great it was.
Second reservation cancelled. I called them to let them know I'd have to charge the card, and they said that was fine.
I installed the new printer tonight. It's working with the office computer, and I set up the scanner so we don't have to transfer files via USB. Unfortunately it isn't working with the Aloha computer. It isn't allowing me admin access to install it. They had to connect it before, because of their security firewall. I'll reach out first thing Monday morning. Can't print sales reports until then.
Specials:
Nigiri Set- 17
Bitches Brew- 7
3 Staff members that stood out (why/how):
-Good to have Chelsea back. She was a bit under the weather, but her pun game was still on point.
-Alyssa had a lot of hustle and seem to do well tonight. I meant to get some feedback from Chelsea, but forgot. I'll touch base with her tomorrow.
-Slower shift for Kelly as the cocktail, but she was super helpful during downtime. I bought her dinner since she didn't make much money.
-Krystin wasn't feeling well in the beginning of the shift, and asked if she could trade sections with Johnny. I was a little hesitant at first, but ok'd it. He surprised me and did a really great job tonight. He was on top of the section and just needed a little help here or there.
Any VIP's in?
Not a lot of familiar faces tonight.
Jeanine was in with a friend (or sister)
Jason Clarke was in with his dad
Comps& Void Detail:
-Recovery 2 Texas Blues for 2 ladies that couldn't sit in the party room
-DNL Okinawa Breeze
-DNL Tarusake
-DNL Takowasa
-Bday Dessert
-Emp Day Off Jeanine
-FNF for Jason Clark and his dad
R&M needs:
-Sushi Bar sink is backing up again. The piece of metal that was holding down the pipe that fed to the floor drain under the dish pit broke. Not sure if we need to call Clarke Kent. Probably something Rodrigo could do.
86'd items/ need more:
LY Dinner Sales: 7985
Projected Sales : 8497 (-279)
TY Dinner Sales: 8218
+/- : +233, +3%
Dinner Covers: 278
Avg PPA: 29.56
Weather: Warm sunny day, and mild evening
Special events?:
Who worked:
Cindy, Krystin, Renee, Ruthy, Johnny Cl, Brennan SA, Emily FR, Alyssa & Chelsea H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
Busy start to the night. Had a small line at the door when we opened, and filled up by 545. Quickly hit a 45-50 minute wait. Things settled down a bit after the first wave, and the wait thinned out a bit between 730-830. I was happy things slowed down a bit because it gave me a chance to install the printer. Picked back up to a 45-50 wait. Came off the wait a little after 10, but stayed full until after 1030. Cut Kelly and Chelsea a little after 10, and 2 on at 1030.
Lots of new faces, and out-of-towners. Lots of happy new guests about the food, but we did have a couple DNLs from people that were expecting something a little different. 2 girls got the takowasa expecting something else. A lady sent back a breeze because it was too sweet. A guy wanted to try a cold sake and did not care for it.
Our first party was a 12-top booked online. It was a strange vibe. It was a woman's birthday, and she invited a bunch of people that didn't know each other. 12 were sat, and then the Bday told Renee that 2 more were showing up. There were some larger folks in there, and were barely fitting as is so I had to tell them we couldn't fit more than 12. The birthday girl wasn't happy, but I told her we would sit here 2 friends at the next available table when they arrived. She was pretty grumbley about it. When her friends arrived we got them sat in about 10 minutes. I bought them a round of drinks, and checked back with them a couple times. I knew the bday girl wasn't going to be happy, but I made sure her friends were well taken care of and happy know they would tell her how great it was.
Second reservation cancelled. I called them to let them know I'd have to charge the card, and they said that was fine.
I installed the new printer tonight. It's working with the office computer, and I set up the scanner so we don't have to transfer files via USB. Unfortunately it isn't working with the Aloha computer. It isn't allowing me admin access to install it. They had to connect it before, because of their security firewall. I'll reach out first thing Monday morning. Can't print sales reports until then.
Specials:
Nigiri Set- 17
Bitches Brew- 7
3 Staff members that stood out (why/how):
-Good to have Chelsea back. She was a bit under the weather, but her pun game was still on point.
-Alyssa had a lot of hustle and seem to do well tonight. I meant to get some feedback from Chelsea, but forgot. I'll touch base with her tomorrow.
-Slower shift for Kelly as the cocktail, but she was super helpful during downtime. I bought her dinner since she didn't make much money.
-Krystin wasn't feeling well in the beginning of the shift, and asked if she could trade sections with Johnny. I was a little hesitant at first, but ok'd it. He surprised me and did a really great job tonight. He was on top of the section and just needed a little help here or there.
Any VIP's in?
Not a lot of familiar faces tonight.
Jeanine was in with a friend (or sister)
Jason Clarke was in with his dad
Comps& Void Detail:
-Recovery 2 Texas Blues for 2 ladies that couldn't sit in the party room
-DNL Okinawa Breeze
-DNL Tarusake
-DNL Takowasa
-Bday Dessert
-Emp Day Off Jeanine
-FNF for Jason Clark and his dad
R&M needs:
-Sushi Bar sink is backing up again. The piece of metal that was holding down the pipe that fed to the floor drain under the dish pit broke. Not sure if we need to call Clarke Kent. Probably something Rodrigo could do.
86'd items/ need more:
Thursday, April 13, 2017
Thursday PM Recap 4/13/17
Written By: Leary
LY Dinner Sales: 5592
Projected Sales : 5890 (+114)
TY Dinner Sales: 6004
+/- : +226, +7%
Dinner Covers: 192
Avg PPA: 31.27
Weather: Sunny and warm
Special events?:
Who worked:
Lindsey, Sayo, Ruthy, Liam, Krystin Cl, Melisa & Kelly H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty slow start. I thought it was going to be a little busier since folks are off tomorrow. Didn't go on a wait until a little before 7, and that was because people didn't want to sit at the sushi bar. Finally got busy at 8 and hit a 45 minute wait. Stayed full and busy until after 930. Ticket times were mostly good. Had a couple longer times on a couple of kitchen items and a few rolls, but no customer issues because of it. Cut Melisa & Renee at 9. Closed 5 on.
The 8pm reservation were some ballers. Ordered a ton of food and bottles of wine. Their tab was over $800 after taxes. Might be the highest tab I've seen.
Had 1 order of Dynamite wings sent back because of a blood vein. It did look a little bloody on the bone but they were temped and cooked. I explained to the lady, but she still wanted a new order cooked extra long so I obliged. They said they were happy with the second order.
Specials:
3 Staff members that stood out (why/how):
-Melisa & Kelly did well at the host stand tonight. Had a couple of 5-tops go a little over their quote time because of campers, but the guests were patient and understanding.
-Talked to Lindsey at the end of the night about her complaining about staff members in the wait station. I told her if she was having issues with a staff member bring it to management, but gossiping about it in the wait station wasn't ok. She agreed it was unprofessional, and would avoid it in the future.
-Krystin did well at the sushi bar tonight, but it was a little on the mellow side. Probably a good warm up for tomorrow night.
Any VIP's in?
Comps& Void Detail:
-DNL for Dynamite wings
-2 Bday Desserts
-$10 in Kome bucks
R&M needs:
-New aloha printer came in today. Swapped them out and this one looked at first like it was working ok. Apparently it only prints in red. I'll having another one sent out, but for now sushi tickets are in red.
-3 of the hot sake carafes sent by Koyo arrived broken. I left them in the box in the office so we can get credit for those.
86'd items/ need more:
tri-fold towels, looks like prudential didn't deliver any this week. I'll grab some on the way in.
LY Dinner Sales: 5592
Projected Sales : 5890 (+114)
TY Dinner Sales: 6004
+/- : +226, +7%
Dinner Covers: 192
Avg PPA: 31.27
Weather: Sunny and warm
Special events?:
Who worked:
Lindsey, Sayo, Ruthy, Liam, Krystin Cl, Melisa & Kelly H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty slow start. I thought it was going to be a little busier since folks are off tomorrow. Didn't go on a wait until a little before 7, and that was because people didn't want to sit at the sushi bar. Finally got busy at 8 and hit a 45 minute wait. Stayed full and busy until after 930. Ticket times were mostly good. Had a couple longer times on a couple of kitchen items and a few rolls, but no customer issues because of it. Cut Melisa & Renee at 9. Closed 5 on.
The 8pm reservation were some ballers. Ordered a ton of food and bottles of wine. Their tab was over $800 after taxes. Might be the highest tab I've seen.
Had 1 order of Dynamite wings sent back because of a blood vein. It did look a little bloody on the bone but they were temped and cooked. I explained to the lady, but she still wanted a new order cooked extra long so I obliged. They said they were happy with the second order.
Specials:
3 Staff members that stood out (why/how):
-Melisa & Kelly did well at the host stand tonight. Had a couple of 5-tops go a little over their quote time because of campers, but the guests were patient and understanding.
-Talked to Lindsey at the end of the night about her complaining about staff members in the wait station. I told her if she was having issues with a staff member bring it to management, but gossiping about it in the wait station wasn't ok. She agreed it was unprofessional, and would avoid it in the future.
-Krystin did well at the sushi bar tonight, but it was a little on the mellow side. Probably a good warm up for tomorrow night.
Any VIP's in?
Comps& Void Detail:
-DNL for Dynamite wings
-2 Bday Desserts
-$10 in Kome bucks
R&M needs:
-New aloha printer came in today. Swapped them out and this one looked at first like it was working ok. Apparently it only prints in red. I'll having another one sent out, but for now sushi tickets are in red.
-3 of the hot sake carafes sent by Koyo arrived broken. I left them in the box in the office so we can get credit for those.
86'd items/ need more:
tri-fold towels, looks like prudential didn't deliver any this week. I'll grab some on the way in.
Thursday AM 4.13.17
Written By: Elizabeth
LY Lunch Sales: $1945
Projected Sales : $2362
TY Lunch Sales: $2171
+/- : +12% LY and -$191 PS
Lunch Covers: 128
Avg PPA: $16.96
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 6.75%
Weather: Sunny and warm. 70s.
Special events?:
Day before some Catholic holiday that gives everyone off school and work tomorrow (so be prepared to be busy tonight and tomorrow lunch!!)
Who worked: Lindsey, Kelly, John, Johnny CL. Melisa HOst, Emily FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slower start than it has been this week- picked up around 12:30 though. Went on a short wait here and there through 1:30. Had several tables come in during the last 15 minutes. The day was steady and there weren't any excessive ticket times. Cut Lindsey at 1:20 and went 2 on at 1:45.
I don't know what is going on in these here parts there here days, but this morning something strange occurred: ex-employee Will & ex-employee (forget his name) drove up and parked next to the dumpster at 10:40 and I saw them in the back by the kitchen. Hector came out and was talking to them for a few minutes, then they came inside and said they needed to talk to John, outside. I followed John outside and he made it brief, about a minute, and then came back inside. I kept an eye on the red car since they were somewhat loitering on our property and also distracting our employees who were working on the clock. I then saw them go back to the kitchen door and call for Hector inside. It was becoming a problem now. Then they parked their car in the parking lot. I kept an eye on them and around 11am Will walked back around the kitchen and poked his head in the kitchen door said a few things, Hector told him to leave, and then they drove down the side ally. I noticed Abel's car was still parked in our lot so I asked him to park it behind McGuires- when he came back I asked if a red car was back there, and he said yes.
So I walked back there, and they were blocking the Garage door- I motioned for them to put the window down, to which he barely cracked it. I asked what they were doing and they said waiting for a friend eating inside, I said who. Then they changed their story to not waiting for Hector, and that they were waiting on a friend to go inside and eat, and didn't want to wait in our parking lot taking up a spot (which I didn't buy for a minute). I told him John and Hector were on the clock and weren't able to talk to them right now and that they shouldn't be loitering in our lot. They got pretty defensive and said they would take their business elsewhere, and drove off.
When I came in to talk to John and Hector about it, I asked who's friends they were, Hector said they were his. I told him they shouldn't be hanging around here, and they seemed as though they were up to no good. Hector got really defensive and started getting aggressive about why his friends can't hang out, that they use to work here, and that other people that use to work here always come in the back kitchen door too. He seemed VERY defensive over the fact that I felt they were up to no good, being that they were trying to detract from his job. I tried to explain my points of reasoning (parking 3 different places, asking John to come outside to talk to him, and then after Hector told them to leave, they waited in the ally). He seemed to get it and started to back down but I agree with Vince now, he's one grumpy dude. I don't think he use to be that way.
3 Staff members that stood out (why/how):
-I also talked with John about visitors coming in and requesting him to go outside. He's on the clock, and should not be honoring the requests.
-Lindsey's prebussing was better today!
Any VIP's in?
Tara and Kelvin
Macho and a lady (didn't see them until the end)
Old John
Rob
Comps& Void Detail:
Emp day off for Macho
R&M needs:
I will go to best buy after the manager meeting tomorrow and buy a new printer for the office. This one is shot. Multiple issues in the last 48 hours.
THe new Fry printer came in today- just needs to be installed.
86'd items/ need more:
LY Lunch Sales: $1945
Projected Sales : $2362
TY Lunch Sales: $2171
+/- : +12% LY and -$191 PS
Lunch Covers: 128
Avg PPA: $16.96
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 6.75%
Weather: Sunny and warm. 70s.
Special events?:
Day before some Catholic holiday that gives everyone off school and work tomorrow (so be prepared to be busy tonight and tomorrow lunch!!)
Who worked: Lindsey, Kelly, John, Johnny CL. Melisa HOst, Emily FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slower start than it has been this week- picked up around 12:30 though. Went on a short wait here and there through 1:30. Had several tables come in during the last 15 minutes. The day was steady and there weren't any excessive ticket times. Cut Lindsey at 1:20 and went 2 on at 1:45.
I don't know what is going on in these here parts there here days, but this morning something strange occurred: ex-employee Will & ex-employee (forget his name) drove up and parked next to the dumpster at 10:40 and I saw them in the back by the kitchen. Hector came out and was talking to them for a few minutes, then they came inside and said they needed to talk to John, outside. I followed John outside and he made it brief, about a minute, and then came back inside. I kept an eye on the red car since they were somewhat loitering on our property and also distracting our employees who were working on the clock. I then saw them go back to the kitchen door and call for Hector inside. It was becoming a problem now. Then they parked their car in the parking lot. I kept an eye on them and around 11am Will walked back around the kitchen and poked his head in the kitchen door said a few things, Hector told him to leave, and then they drove down the side ally. I noticed Abel's car was still parked in our lot so I asked him to park it behind McGuires- when he came back I asked if a red car was back there, and he said yes.
So I walked back there, and they were blocking the Garage door- I motioned for them to put the window down, to which he barely cracked it. I asked what they were doing and they said waiting for a friend eating inside, I said who. Then they changed their story to not waiting for Hector, and that they were waiting on a friend to go inside and eat, and didn't want to wait in our parking lot taking up a spot (which I didn't buy for a minute). I told him John and Hector were on the clock and weren't able to talk to them right now and that they shouldn't be loitering in our lot. They got pretty defensive and said they would take their business elsewhere, and drove off.
When I came in to talk to John and Hector about it, I asked who's friends they were, Hector said they were his. I told him they shouldn't be hanging around here, and they seemed as though they were up to no good. Hector got really defensive and started getting aggressive about why his friends can't hang out, that they use to work here, and that other people that use to work here always come in the back kitchen door too. He seemed VERY defensive over the fact that I felt they were up to no good, being that they were trying to detract from his job. I tried to explain my points of reasoning (parking 3 different places, asking John to come outside to talk to him, and then after Hector told them to leave, they waited in the ally). He seemed to get it and started to back down but I agree with Vince now, he's one grumpy dude. I don't think he use to be that way.
3 Staff members that stood out (why/how):
-I also talked with John about visitors coming in and requesting him to go outside. He's on the clock, and should not be honoring the requests.
-Lindsey's prebussing was better today!
Any VIP's in?
Tara and Kelvin
Macho and a lady (didn't see them until the end)
Old John
Rob
Comps& Void Detail:
Emp day off for Macho
R&M needs:
I will go to best buy after the manager meeting tomorrow and buy a new printer for the office. This one is shot. Multiple issues in the last 48 hours.
THe new Fry printer came in today- just needs to be installed.
86'd items/ need more:
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