Written By: Leary
LY Lunch Sales: $2264
Projected Sales : $2850 (+$125)
TY Lunch Sales: $2975
+/- : +$711, +31%
Lunch Covers: 179
Avg PPA: $16.62
Previous Days Labor: 13%
Previous Days Comps: 2.39%
Controllable Comps: 3.68%
Weather: Hot & Sunny
Special events?:
Who worked:
Alex, Ruthy, Krystin, Jason Cl, Renee H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was another solid lunch. Almost broke $3000. It was pretty busy from the start. We mostly filled up by 1130, and on a 20 minute wait by noon. We stayed on a steady 20-30 minute wait most of the day. off the wait by 230, but stayed pretty much full until close. Weird out-of-season Ramen pop today. We had a walk in 10-top come in at 1130, and were willing to split into 2 tables. 8 of them ordered Ramen, and we had about another 10 Ramens ordered shortly after that. The last 4 Ramens hit about 30-35 minutes. I touched based with the tables with long ticket times, and everyone was patient and understanding. After that initial pop, tickets times were great the rest of the shift. Sushi bar tickets were great all day.
Kristin had a couple misrings. She tough one guest asked for a korokke, and when she repeated it, he said yes. He wanted a Poke. It was pretty loud at that time. Another table had wanted Saba instead of Suzuki on the Sushi Lunches. Toshi rushed out a couple pieces and they were happy.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Kome Bucks
-FNF for a bartender at Bullfight
-Server misring Korokke & 2 Saba Nigiri
R&M needs:
86'd items/ need more:
Sunday, July 31, 2016
Saturday PM 7/30/16
Written By: Samara
LY Dinner Sales: $7240
Projected Sales : $7600
TY Dinner Sales: $6887
+/- : -5% under KY & -$713 under PS
Dinner Covers: 237
Avg PPA: $29.06
Weather: 80's and cool
Special events?:
Who worked: Grace, Ruthy, Camacho, Krystin, Clair (CL), Dan & Tori (H), John (SA), Hiroe (FR), Renee (CT)
Flow of Business, Cuts and Ticket Times: Slow start. Full and on a wait by 7:30, which lasted until about 10:30. A few long ticket times from the sushi bar but nothing noteworthy. Didn't have to comp a single thing related to long ticket times. No customer issues either.
I cut Grace and Ruthy at 10pm since their sections were full. Went down to just Clair at 10:45. Had a one top walk in at 10:50 but that's all she wrote.
I ordered pizza since the sushi bar was still slammed at 10pm.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): The dishwasher stage isn't going to work out. He was only here for about 30 minutes when he went outside to smoke and ended up having multiple cigarette breaks through out the night, leaving piles of dirty dishes unattended. Close to closing, I caught him sitting on the patio in his apron (and wearing gloves) smoking. He seems generally unfocused, unmotivated, and feeble minded. Matt agreed.
Any VIP's in? Rachel & Carlos
Comps& Void Detail: Open $25 for a gift card, a couple of voids and misrings, some 86'd items
R&M needs:
86'd items/ need more: King Salmon
LY Dinner Sales: $7240
Projected Sales : $7600
TY Dinner Sales: $6887
+/- : -5% under KY & -$713 under PS
Dinner Covers: 237
Avg PPA: $29.06
Weather: 80's and cool
Special events?:
Who worked: Grace, Ruthy, Camacho, Krystin, Clair (CL), Dan & Tori (H), John (SA), Hiroe (FR), Renee (CT)
Flow of Business, Cuts and Ticket Times: Slow start. Full and on a wait by 7:30, which lasted until about 10:30. A few long ticket times from the sushi bar but nothing noteworthy. Didn't have to comp a single thing related to long ticket times. No customer issues either.
I cut Grace and Ruthy at 10pm since their sections were full. Went down to just Clair at 10:45. Had a one top walk in at 10:50 but that's all she wrote.
I ordered pizza since the sushi bar was still slammed at 10pm.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): The dishwasher stage isn't going to work out. He was only here for about 30 minutes when he went outside to smoke and ended up having multiple cigarette breaks through out the night, leaving piles of dirty dishes unattended. Close to closing, I caught him sitting on the patio in his apron (and wearing gloves) smoking. He seems generally unfocused, unmotivated, and feeble minded. Matt agreed.
Clair was very stressed out in the beginning of the shift because he computer was hacked. She calmed down as the night went on.
Krystin was the MVP tonight
Any VIP's in? Rachel & Carlos
Comps& Void Detail: Open $25 for a gift card, a couple of voids and misrings, some 86'd items
R&M needs:
86'd items/ need more: King Salmon
Saturday, July 30, 2016
Written By: Leary
LY Lunch Sales: $2362
Projected Sales : $2500 (+$827)
TY Lunch Sales: $3327
+/- : +$965, +41%
Lunch Covers: 182
Avg PPA: $18.28
Previous Days Labor: 13%
Previous Days Comps: 3%
Controllable Comps: 0%
Weather: Hot and Sunny
Special events?:
Who worked:
Kelly, Alex, Lindsey, Johnny CL, John H, Dan SA, Hiroe w/ Renee FR
Flow of Business, Cuts and Ticket Times:
It was another solid lunch today. Normal slow start for Saturdays. On a wait by 1230, and went on and off the wait a couple of times until 230. Average wait time was 20-30minutes. Kitchen and Sushi both had good ticket times. Everything ran really smoothly, and another great day in sales.
Had one table complain about the Uni on their Hokkai-Don. She said it tasted off, and she had added the Tonkusen set with no Botan Ebi. I sent her a piece of Japanese Uni nigiri, and she loved it. No other customer issues.
Specials:
3 Staff members that stood out (why/how):
-John didn't show up today for his dishwasher today. The a chain of people I heard that he didn't know he had to work, but he never called Scott back. So no more John. Luckily someone came in yesterday looking for a job, and was referred by Daniel. He's coming in tonight to see how it goes. Hopefully he's able to start ASAP.
-Herminio had missed a couple of shifts this week because he was sick. He also was unaware he was suppose to work tonight. He came in for his check at the end of lunch, and he told me he's unable to work on weekends. He needs his schedule set Mon-Thur nights. He doesn't have a computer so if his schedule changes he is unaware. I also got a current phone number for him, and it is now in hotschedules.
Any VIP's in?
Comps& Void Detail:
-3 Customer Kome Bucks
-Cust DNL Jap Uni
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2362
Projected Sales : $2500 (+$827)
TY Lunch Sales: $3327
+/- : +$965, +41%
Lunch Covers: 182
Avg PPA: $18.28
Previous Days Labor: 13%
Previous Days Comps: 3%
Controllable Comps: 0%
Weather: Hot and Sunny
Special events?:
Who worked:
Kelly, Alex, Lindsey, Johnny CL, John H, Dan SA, Hiroe w/ Renee FR
Flow of Business, Cuts and Ticket Times:
It was another solid lunch today. Normal slow start for Saturdays. On a wait by 1230, and went on and off the wait a couple of times until 230. Average wait time was 20-30minutes. Kitchen and Sushi both had good ticket times. Everything ran really smoothly, and another great day in sales.
Had one table complain about the Uni on their Hokkai-Don. She said it tasted off, and she had added the Tonkusen set with no Botan Ebi. I sent her a piece of Japanese Uni nigiri, and she loved it. No other customer issues.
Specials:
3 Staff members that stood out (why/how):
-John didn't show up today for his dishwasher today. The a chain of people I heard that he didn't know he had to work, but he never called Scott back. So no more John. Luckily someone came in yesterday looking for a job, and was referred by Daniel. He's coming in tonight to see how it goes. Hopefully he's able to start ASAP.
-Herminio had missed a couple of shifts this week because he was sick. He also was unaware he was suppose to work tonight. He came in for his check at the end of lunch, and he told me he's unable to work on weekends. He needs his schedule set Mon-Thur nights. He doesn't have a computer so if his schedule changes he is unaware. I also got a current phone number for him, and it is now in hotschedules.
Any VIP's in?
Comps& Void Detail:
-3 Customer Kome Bucks
-Cust DNL Jap Uni
R&M needs:
86'd items/ need more:
Friday PM 7/29/16
Written By: Samara
LY Dinner Sales: $7562
Projected Sales : $7100
TY Dinner Sales: $6983
+/- : -8% under LY & -$117 under PS
Dinner Covers: 236
Avg PPA: $29.59
Weather: 80's and cool at night
Special events?:
Who worked: Lindsey, Ruthy, Johnny, Camacho, Sophia (CL), Dan & Chelsea (H), Taylor (FR), John (SA), Renee (CT)
Flow of Business, Cuts and Ticket Times: Mellow Summer Friday overall. Busy but not typical for the start of the weekend. On a wait by 7pm, which quickly rose to 45 minutes to 1 hour wait. Tables were turning quicker than usual, so wait times were a bit off for a small portion of the rush.
Had a walk in 5-top with some issues. "2 of us will only be ordering drinks" said the head of the party as they were sat at B1. About an hour into their meal, they stated that two more people were joining and they needed a bigger table. I explained that we were on an hour wait and as much i'd like to help, it would be inconveniencing people waiting. He asked if we could move A5 over a few feet to tack on some chairs to B1. I politely and firmly said we couldn't. They ended up having 3 of the original eaters leave and two new people joined them. They sat for an additional hour and half. They didn't order much more after that.
Wait died down around 9pm but picked up again and full again by 10pm. I cut Lindset at 9:45 since her section was full. Cut Ruthy and Dan at 10, Johnny at 10:30, and Camacho at 10:50.
Noticed the sushi bar making employee meals before paying customers again. I think this needs to be discussed in the next meeting.
Specials: Snow Crab, Japanese Uni (can someone show me how to find these numbers in the computer?, please and thank you)
3 Staff members that stood out (why/how): Even though she wasn't working tonight, Hatha was a big topic of discussion. Apparently she has told several staff members that she's leaving for college at the end of August. News to me. When I originally interviewed her, she said she had deferred for a year to save money. At this point, she's lied about lots of things so her character is in constant question. I wasn't surprised when I called her and she confirmed this. Next week will be her last. Tori has more availability now, I have some interviews set up, and Chloe will be back around the end of August as well.
It's nice to have Lindsey back. I almost forgot how vocal she gets with complaints, so that's going on her eval. Other than that and her toothache, she was in a good spirits.
Renee did a really great job at cocktailing. I'm confident she'll make an excellent server soon.
Any VIP's in? Susan and Jason, Vivienne and Eric
Comps& Void Detail:
-Employee Kome Bucks from John
-4 Promo Kome Bucks
R&M needs:
86'd items/ need more: Low on lots of alcohol. Probably going to run out by the end of the weekend, just a heads up...
LY Dinner Sales: $7562
Projected Sales : $7100
TY Dinner Sales: $6983
+/- : -8% under LY & -$117 under PS
Dinner Covers: 236
Avg PPA: $29.59
Weather: 80's and cool at night
Special events?:
Who worked: Lindsey, Ruthy, Johnny, Camacho, Sophia (CL), Dan & Chelsea (H), Taylor (FR), John (SA), Renee (CT)
Flow of Business, Cuts and Ticket Times: Mellow Summer Friday overall. Busy but not typical for the start of the weekend. On a wait by 7pm, which quickly rose to 45 minutes to 1 hour wait. Tables were turning quicker than usual, so wait times were a bit off for a small portion of the rush.
Had a walk in 5-top with some issues. "2 of us will only be ordering drinks" said the head of the party as they were sat at B1. About an hour into their meal, they stated that two more people were joining and they needed a bigger table. I explained that we were on an hour wait and as much i'd like to help, it would be inconveniencing people waiting. He asked if we could move A5 over a few feet to tack on some chairs to B1. I politely and firmly said we couldn't. They ended up having 3 of the original eaters leave and two new people joined them. They sat for an additional hour and half. They didn't order much more after that.
Wait died down around 9pm but picked up again and full again by 10pm. I cut Lindset at 9:45 since her section was full. Cut Ruthy and Dan at 10, Johnny at 10:30, and Camacho at 10:50.
Noticed the sushi bar making employee meals before paying customers again. I think this needs to be discussed in the next meeting.
Specials: Snow Crab, Japanese Uni (can someone show me how to find these numbers in the computer?, please and thank you)
3 Staff members that stood out (why/how): Even though she wasn't working tonight, Hatha was a big topic of discussion. Apparently she has told several staff members that she's leaving for college at the end of August. News to me. When I originally interviewed her, she said she had deferred for a year to save money. At this point, she's lied about lots of things so her character is in constant question. I wasn't surprised when I called her and she confirmed this. Next week will be her last. Tori has more availability now, I have some interviews set up, and Chloe will be back around the end of August as well.
It's nice to have Lindsey back. I almost forgot how vocal she gets with complaints, so that's going on her eval. Other than that and her toothache, she was in a good spirits.
Renee did a really great job at cocktailing. I'm confident she'll make an excellent server soon.
Any VIP's in? Susan and Jason, Vivienne and Eric
Comps& Void Detail:
-Employee Kome Bucks from John
-4 Promo Kome Bucks
R&M needs:
86'd items/ need more: Low on lots of alcohol. Probably going to run out by the end of the weekend, just a heads up...
Friday, July 29, 2016
Friday AM Recap 7/29/16
Written By: Leary
LY Lunch Sales: $1895
Projected Sales : $2500 (+$46)
TY Lunch Sales: $2546
+/- : +$651, +34%
Lunch Covers: 150
Avg PPA: $16.97
Weather: Hot, sunny, and humid
Special events?:
Who worked:
Grace, Kelly, Sayo, Clair Cl, John H, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a really solid lunch all around. Filled up quickly, and we were on a 30 minute wait by 12:15. Got up to 45 minute wait by 1230. Slowed around 130, and was off the wait by 145. Everything went smoothly. Lots of teamwork and hustle all around today. Help John out at the host stand for a good portion of the initial rush, and then roved around. Ticket times form the sushi bar and kitchen were awesome. The servers were on point and all in a good mood. Support staff was solid. Great sales, no customer issues, and no comps. Really was a perfect shift all around.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
No comps
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1895
Projected Sales : $2500 (+$46)
TY Lunch Sales: $2546
+/- : +$651, +34%
Lunch Covers: 150
Avg PPA: $16.97
Weather: Hot, sunny, and humid
Special events?:
Who worked:
Grace, Kelly, Sayo, Clair Cl, John H, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a really solid lunch all around. Filled up quickly, and we were on a 30 minute wait by 12:15. Got up to 45 minute wait by 1230. Slowed around 130, and was off the wait by 145. Everything went smoothly. Lots of teamwork and hustle all around today. Help John out at the host stand for a good portion of the initial rush, and then roved around. Ticket times form the sushi bar and kitchen were awesome. The servers were on point and all in a good mood. Support staff was solid. Great sales, no customer issues, and no comps. Really was a perfect shift all around.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
No comps
R&M needs:
86'd items/ need more:
Written By: Leary
LY Lunch Sales: $2360
Projected Sales : $2050 (-$424)
TY Lunch Sales: $1626
+/- : -$734, -31%
Lunch Covers: 104
Avg PPA: $15.63
LY Dinner Sales: $5446
Projected Sales : $5200
TY Dinner Sales: $5220
+/- : -$226, -4%
Dinner Covers: $195
Avg PPA: $26.77
Weather: Hot and humid, looked like rain around 4pm, but just a few sprinkles and that's it.
Special events?:
Who worked:
Lunch: Lindsey, Krystin, Ruthy, Johnny Cl, Hatha H, Hiroe FR w/ Renee, Will SA
Dinner: Lindsey, Kelly, Sayo, Naoto, Sophia Cl, Will SA, Dan & Tori H, John FR w/ Renee
Flow of Business, Cuts and Ticket Times:
Lunch was pretty uneventful. Never really went on a wait. Filled mostly up by 1245, and then trickled off. Went 2 on at 1:05 and 1 on at 1:40.
Dinner had a slow start, but we got up to a 45-50 minute wait by 7. Had a walk in 6, and a 9-top which caused the wait to grow. I spent a lot of time cock tailing tonight, so I think adding that cocktail next Thursday will be helpful. Dan & Tori did a solid job at the host stand, but they both can be slightly forgetful at times. No major issues, just a lot of "oh yeah" moments. Servers did a solid job. Lots of teamwork from Naoto & Kelly tonight. It's always a huge difference having Naoto on the floor. Lindsey was having some stressful moments working on the new system, but I help her get through splitting checks and payments. She also is dealing with an infection in her tooth so I think it added to some frustration. Sayo had a difficult table in the party room. Nothing huge, just being pushy. She had a glass of bubbles drop and shoot into her eye, and had to go the bathroom to deal with that. It took a bit of help to get her through it, but we got back on track. In the her big top thank her for "putting up with them", and thanked her several times for taking such good care them. In the end everything went well, and we didn't have any customer issues. No uncontrollable comps either.
Sushi bar times were awesome tonight. The team worked really well back there, and Toshi is a roll making machine. Kitchen tickets were solid as well.
Had the engaged couple with all the instagram hits call and try to make reservations for tomorrow night. I told them I couldn't do it, but offered to buy them a drink while they wait for their table. I was later told they stiffed Dusten on their tab last time they came in, so I'm regretting that a bit, but they'll be more generous with their server this go-round.
Specials:
Japanese Uni-8
Snow Crab- 5
Tsubugai- 7
Carpaccio Spec- 11
Salmon Katsu- 1
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
3 customer Kome Bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2360
Projected Sales : $2050 (-$424)
TY Lunch Sales: $1626
+/- : -$734, -31%
Lunch Covers: 104
Avg PPA: $15.63
LY Dinner Sales: $5446
Projected Sales : $5200
TY Dinner Sales: $5220
+/- : -$226, -4%
Dinner Covers: $195
Avg PPA: $26.77
Weather: Hot and humid, looked like rain around 4pm, but just a few sprinkles and that's it.
Special events?:
Who worked:
Lunch: Lindsey, Krystin, Ruthy, Johnny Cl, Hatha H, Hiroe FR w/ Renee, Will SA
Dinner: Lindsey, Kelly, Sayo, Naoto, Sophia Cl, Will SA, Dan & Tori H, John FR w/ Renee
Flow of Business, Cuts and Ticket Times:
Lunch was pretty uneventful. Never really went on a wait. Filled mostly up by 1245, and then trickled off. Went 2 on at 1:05 and 1 on at 1:40.
Dinner had a slow start, but we got up to a 45-50 minute wait by 7. Had a walk in 6, and a 9-top which caused the wait to grow. I spent a lot of time cock tailing tonight, so I think adding that cocktail next Thursday will be helpful. Dan & Tori did a solid job at the host stand, but they both can be slightly forgetful at times. No major issues, just a lot of "oh yeah" moments. Servers did a solid job. Lots of teamwork from Naoto & Kelly tonight. It's always a huge difference having Naoto on the floor. Lindsey was having some stressful moments working on the new system, but I help her get through splitting checks and payments. She also is dealing with an infection in her tooth so I think it added to some frustration. Sayo had a difficult table in the party room. Nothing huge, just being pushy. She had a glass of bubbles drop and shoot into her eye, and had to go the bathroom to deal with that. It took a bit of help to get her through it, but we got back on track. In the her big top thank her for "putting up with them", and thanked her several times for taking such good care them. In the end everything went well, and we didn't have any customer issues. No uncontrollable comps either.
Sushi bar times were awesome tonight. The team worked really well back there, and Toshi is a roll making machine. Kitchen tickets were solid as well.
Had the engaged couple with all the instagram hits call and try to make reservations for tomorrow night. I told them I couldn't do it, but offered to buy them a drink while they wait for their table. I was later told they stiffed Dusten on their tab last time they came in, so I'm regretting that a bit, but they'll be more generous with their server this go-round.
Specials:
Japanese Uni-8
Snow Crab- 5
Tsubugai- 7
Carpaccio Spec- 11
Salmon Katsu- 1
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
3 customer Kome Bucks
R&M needs:
86'd items/ need more:
Wednesday, July 27, 2016
Wednesday 7/27/16 recap
Written By:
LY Lunch Sales: 1645
Projected Sales : 1750
TY Lunch Sales: 2079
+/- : $329 over PS and 26% over LY
Lunch Covers: 132
Avg PPA: 15.75
LY Dinner Sales: 5140
Projected Sales : 4750
TY Dinner Sales: 4376
+/- :-374 under PS and -15% from LY
Dinner Covers: 167
Avg PPA: 26.20
Weather: rainy this morning. upper 80's to low 90's rest of the day
Special events?:
Who worked: Lunch: Naoto, Krystin, Kelly, Mandy CL, Taylor FR, Hatha H and Will SA
Dinner: Naoto, Krystin, Grace, Sayo, Sophia CL, Taylor FR, Hatha and John H and Will SA
Flow of Business, Cuts and Ticket Times: Lunch was steady. we went on a short wait at about 12:30 with maybe 5 two-tops on the queue. Sushi bar tickets stacked up for a little while, but nothing crazy. Kitchen had a few issues early on. The first I don't think it was anyone's fault- a woman found the tiniest spider crawling around on her plate. It could have come from around the table, perhaps the salad mix, but she wasn't too disturbed by it. Had the kitchen remake her katsu teishoku and everything was fine.
The more pervasive issue came from portioning of the kara-age and yakiniku. Mandy's party room ordered 4 kara-age teishoku, 2 thai 2 regular. The guys with the Thai style said their portions were significantly smaller than the regular. No one could really verify this except for Mandy. Had the kitchen send out two 1/2 orders Thai style and everything was fine. Immediately after that... not kidding, the next thing I saw leaving the kitchen was a Yakiniku teishoku that looked like a half portion. Kitchen says they were told to only put 3 pieces of beef on each skewer (and same amount for yaki-tori for that matter). Even if that were the case, these were TINY pieces of meat. At least half of each skewer was completely unused. Ziggy chalked it up to training issues. Servers say this has been an issue for more than a week now.
Dinner was slow up until about 7:30pm. No wait until after 8pm. Sushi tickets approached the 30 minute mark still. Servers were good to communicate with the guests. I cut Naoto at 8pm to give the girls a chance to make some money. Cut Krystin at 9pm and Sayo at 9:30pm. No issues during dinner besides a few misrings.
Specials: I brought in another batch of the peach & shiso infused sake for servers to give samples over the weekend. I suggested using a couple very small pieces of the peach with about 3oz of the sake in our normal sake glass. I gave a little bit to Rachel (of Rachel and Carlos fame) to try. She said she thought it was good, but maybe sweeter than she'd like for her meal, but great for dessert. I know she is very particular about her Kanbara. I've tried unsuccessfully to turn her onto our other sakes and she has unequivocally shut them down.
David and Ransom got to try it as well. They had some constructive criticism regarding the presentation. They, like Rachel are creatures of habit with their beverages, and they also enjoyed the sake with some helpful tasting notes. Please encourage the weekend servers to try a little if they haven't had it and, of course, to offer samples to our regulars for feedback. I'd like to start running the special soon. Please remind the staff also to sake the Texas Sake bottles.
3 Staff members that stood out (why/how): I had a talk with Taylor about his role as the absolute last line of defense against having obvious mistakes being delivered to guests. While I was back there talking about the yakiniku/yakitori portioning, he was about to run a curry with croquette that he even joked that it looked like it had been stepped on. I was surprised when he picked it up to take it out. It had been smashed in the bag with all the other croquettes. I stopped it from being run, had it remade and told him that ultimately if he takes a plate of food that isn't up to standard for presentation, he will be held as responsible for it as anyone else. Ultimately it comes down to his familiarity with the menu and how things should be plated as well as paying attention to those details.
It was brought to my attention that Kelly likes to change into her street clothes when doing her closing side work. I am unhappy to report that one (well, two) of the first things I saw when I came in today was Kelly's butt cheeks hanging out of her shorts while doing her opening side work. It is one thing if we aren't open yet, but with customers in the building, I feel it is highly inappropriate and unprofessional for any staff member to be out of uniform while on the clock. She was gone for the day when I learned of all this, so I did not get the chance to address it with her.
Hatha signed her probationary notice. We had a talk about the situation. I was relieved after reading the last blog, to see her show up for work. I hope she takes the severity of her probation serious.
Any VIP's in? Top Model girl. Rachel and her friend with the greatest laugh. Lauren sans her dog. Jason from Glazer's came in for a tasting and stayed for lunch. Ransom and David.
Had a dude drop off a resume. He was interested in serving or sushi chef. his info is next to the phones.
Kirk Miller with Mueller Living came by looking for a gift card. Apparently we did a trade with this publication through Elizabeth. They're running an ad for us for 12 months. I explainede the situation with our gift cards as best as I could. I got hi number: (512)694-4220, and told him Leary (who he asked for) would reach out to him.
Comps& Void Detail: Mandy had a space-cadet woman that walked her tab. Mandy said she was asking a lot of odd questions about her food. She came in with her daughter who left long before she did. She also asked Mandy if she could take our chopsticks to use for a knitting class. Mandy dropped her check off: a tempura teishoku and a bento box with go-go roll. Total: 24.90. Mandy came to me and said the woman left $7 cash and was gone. I've had plenty of people ask me where they sign and write in the tip before they give me any method of payment, so it is entirely possible that this woman did not intentionally rip us off. I forgot to ask Mandy or Will if she swiped the chopsticks or not.
$45 kome bucks (3x cards)
2 cali rolls- misring.
voided veggie tempura- misring
$5 kome bucks to cover gyoza sent to friends of Midori
Bday Taiyaki and camembert tempura
R&M needs: Guy from Lane Equipment (soft-serve machine) called and said he would be in at 9am tomorrow to clean and service the machine.
There was a bit of confusion regarding the 1/2 kara-age orders during lunch. There are two buttons for this, both are under "sides and apps." One is priced for lunch and the other for dinner. Can we have those buttons renamed to reflect the service for which they should be used?
86'd items/ need more: Tako yaki and okonomiyaki. Still waiting on the Le Pive Rose from Glazer's
PS. I borrowed both of the John Gauntner Sake books. I will return them when I get back from my trip. See y'all laterrrrrr
LY Lunch Sales: 1645
Projected Sales : 1750
TY Lunch Sales: 2079
+/- : $329 over PS and 26% over LY
Lunch Covers: 132
Avg PPA: 15.75
LY Dinner Sales: 5140
Projected Sales : 4750
TY Dinner Sales: 4376
+/- :-374 under PS and -15% from LY
Dinner Covers: 167
Avg PPA: 26.20
Weather: rainy this morning. upper 80's to low 90's rest of the day
Special events?:
Who worked: Lunch: Naoto, Krystin, Kelly, Mandy CL, Taylor FR, Hatha H and Will SA
Dinner: Naoto, Krystin, Grace, Sayo, Sophia CL, Taylor FR, Hatha and John H and Will SA
Flow of Business, Cuts and Ticket Times: Lunch was steady. we went on a short wait at about 12:30 with maybe 5 two-tops on the queue. Sushi bar tickets stacked up for a little while, but nothing crazy. Kitchen had a few issues early on. The first I don't think it was anyone's fault- a woman found the tiniest spider crawling around on her plate. It could have come from around the table, perhaps the salad mix, but she wasn't too disturbed by it. Had the kitchen remake her katsu teishoku and everything was fine.
The more pervasive issue came from portioning of the kara-age and yakiniku. Mandy's party room ordered 4 kara-age teishoku, 2 thai 2 regular. The guys with the Thai style said their portions were significantly smaller than the regular. No one could really verify this except for Mandy. Had the kitchen send out two 1/2 orders Thai style and everything was fine. Immediately after that... not kidding, the next thing I saw leaving the kitchen was a Yakiniku teishoku that looked like a half portion. Kitchen says they were told to only put 3 pieces of beef on each skewer (and same amount for yaki-tori for that matter). Even if that were the case, these were TINY pieces of meat. At least half of each skewer was completely unused. Ziggy chalked it up to training issues. Servers say this has been an issue for more than a week now.
Dinner was slow up until about 7:30pm. No wait until after 8pm. Sushi tickets approached the 30 minute mark still. Servers were good to communicate with the guests. I cut Naoto at 8pm to give the girls a chance to make some money. Cut Krystin at 9pm and Sayo at 9:30pm. No issues during dinner besides a few misrings.
Specials: I brought in another batch of the peach & shiso infused sake for servers to give samples over the weekend. I suggested using a couple very small pieces of the peach with about 3oz of the sake in our normal sake glass. I gave a little bit to Rachel (of Rachel and Carlos fame) to try. She said she thought it was good, but maybe sweeter than she'd like for her meal, but great for dessert. I know she is very particular about her Kanbara. I've tried unsuccessfully to turn her onto our other sakes and she has unequivocally shut them down.
David and Ransom got to try it as well. They had some constructive criticism regarding the presentation. They, like Rachel are creatures of habit with their beverages, and they also enjoyed the sake with some helpful tasting notes. Please encourage the weekend servers to try a little if they haven't had it and, of course, to offer samples to our regulars for feedback. I'd like to start running the special soon. Please remind the staff also to sake the Texas Sake bottles.
3 Staff members that stood out (why/how): I had a talk with Taylor about his role as the absolute last line of defense against having obvious mistakes being delivered to guests. While I was back there talking about the yakiniku/yakitori portioning, he was about to run a curry with croquette that he even joked that it looked like it had been stepped on. I was surprised when he picked it up to take it out. It had been smashed in the bag with all the other croquettes. I stopped it from being run, had it remade and told him that ultimately if he takes a plate of food that isn't up to standard for presentation, he will be held as responsible for it as anyone else. Ultimately it comes down to his familiarity with the menu and how things should be plated as well as paying attention to those details.
It was brought to my attention that Kelly likes to change into her street clothes when doing her closing side work. I am unhappy to report that one (well, two) of the first things I saw when I came in today was Kelly's butt cheeks hanging out of her shorts while doing her opening side work. It is one thing if we aren't open yet, but with customers in the building, I feel it is highly inappropriate and unprofessional for any staff member to be out of uniform while on the clock. She was gone for the day when I learned of all this, so I did not get the chance to address it with her.
Hatha signed her probationary notice. We had a talk about the situation. I was relieved after reading the last blog, to see her show up for work. I hope she takes the severity of her probation serious.
Any VIP's in? Top Model girl. Rachel and her friend with the greatest laugh. Lauren sans her dog. Jason from Glazer's came in for a tasting and stayed for lunch. Ransom and David.
Had a dude drop off a resume. He was interested in serving or sushi chef. his info is next to the phones.
Kirk Miller with Mueller Living came by looking for a gift card. Apparently we did a trade with this publication through Elizabeth. They're running an ad for us for 12 months. I explainede the situation with our gift cards as best as I could. I got hi number: (512)694-4220, and told him Leary (who he asked for) would reach out to him.
Comps& Void Detail: Mandy had a space-cadet woman that walked her tab. Mandy said she was asking a lot of odd questions about her food. She came in with her daughter who left long before she did. She also asked Mandy if she could take our chopsticks to use for a knitting class. Mandy dropped her check off: a tempura teishoku and a bento box with go-go roll. Total: 24.90. Mandy came to me and said the woman left $7 cash and was gone. I've had plenty of people ask me where they sign and write in the tip before they give me any method of payment, so it is entirely possible that this woman did not intentionally rip us off. I forgot to ask Mandy or Will if she swiped the chopsticks or not.
$45 kome bucks (3x cards)
2 cali rolls- misring.
voided veggie tempura- misring
$5 kome bucks to cover gyoza sent to friends of Midori
Bday Taiyaki and camembert tempura
R&M needs: Guy from Lane Equipment (soft-serve machine) called and said he would be in at 9am tomorrow to clean and service the machine.
There was a bit of confusion regarding the 1/2 kara-age orders during lunch. There are two buttons for this, both are under "sides and apps." One is priced for lunch and the other for dinner. Can we have those buttons renamed to reflect the service for which they should be used?
86'd items/ need more: Tako yaki and okonomiyaki. Still waiting on the Le Pive Rose from Glazer's
PS. I borrowed both of the John Gauntner Sake books. I will return them when I get back from my trip. See y'all laterrrrrr
Tuesday, July 26, 2016
Tuesday 7/26/16
Written By: Samara
LY Lunch Sales: $1612
Projected Sales : $1850
TY Lunch Sales: $2082
+/- : +29% over LY & +$230 over PS
Lunch Covers: 121
Avg PPA: $17.21
LY Dinner Sales: $4681
Projected Sales : $5100
TY Dinner Sales: $4499
+/- : -4% under LY & -$601 under PS
Dinner Covers: 180
Avg PPA: $24.99
Previous Days Labor: 21%
Previous Days Comps: 7.54
Controllable Comps: 17.81% (due to long ticket times at the sushi bar)
Weather: 90's during the day and 70's and cool at night
Special events?:
Who worked: LUNCH- Kelly, Sayo, Mandy, Clair (CL), Taylor (FR), Will (SA), Hatha (H)
DINNER-Kelly, Grace, Ruthy, Alex, Clair (CL), Will (SA), Hiroe (FR), Dan & Hatha (H)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Solid teamwork from everyone today. No long ticket times or customer issue. Cut Kelly at 12:45, Sayo at 1:25, and Mandy at 1:50.
We prepared in pre shift for issues similar to last night, being only 3 sushi men on. Table talking, pacing at the host stand, and sending tables small plates (edamame, miso soup) were all discussed. Decent flow to the night, full and on a wait by 7pm. Noticed our customers were in good spirits tonight, maybe the rain from yesterday gave everyone a well deserved cool down. Kazu alerted me then that all sushi bar items were growing to 40 minutes. I had the hosts slow down seating, which helped a small scale.
As the wait started to die down around 8pm, so did ticket times. They climbed back up to 40 minutes once everyone on the list was sat. Only a couple customer issues: A3, a couple who are regulars, had 30+ minute ticket time on nigiri. I sent them a shumai. They ended up canceling the rest of their order but were fine once I spoke with them. A few other customers had long ticket times but weren't bothered after I touched base with them.
I cut Kelly at 8:45, Grace at 9, Ruthy at 9:40, and Alex at 9:50.
Specials: N/A
3 Staff members that stood out (why/how): Alex seemed stressed by 35 minute ticket times. He snapped into manager mode for a minute, both questioning what I could for compensation and wanting me to intervene with sushi bar making employee food before paying tables. I assured him I would handle everything; the sushi bar did make a couple employee's food before customers. Not sure why but Kazu did give the OK for employees to order from the sushi bar.
Caught Hatha on her phone at the host stand yet again. Rather brazen behavior considering she was written up just last night. I sent her home and gave her a stern talking to: she is now on a 6 week probation. Again, she did not apologize or show any sign of remorse. If she has another infraction in the next 6 weeks, she will be terminated. Please have her sign the write up tomorrow...I wouldn't be surprised if she no call/no shows. Be prepared in this instance.
I ran an MVP server contest. Grace came out on top with a shining attitude and excellent service. I gave her a gift card. Speaking of gift cards -- we're starting to run very low and should re-up soon.
I bought the sushi bar beers for their hard work.
Any VIP's in? Naoto, Krystin, Alison from Yellow Jacket
Comps& Void Detail:
-3 Birthday Desserts
-FNF for Kelly's friends
-FNF for Dan's friends
-2 Promo Kome Bucks
-Employee Day off for Naoto & Krystin
-Couple of Gift Cards comped as Open $
-I bought sushi bar beers
-Recover Shumai. Long ticket times from sushi bar.
R&M needs:
86'd items/ need more: Asahi
LY Lunch Sales: $1612
Projected Sales : $1850
TY Lunch Sales: $2082
+/- : +29% over LY & +$230 over PS
Lunch Covers: 121
Avg PPA: $17.21
LY Dinner Sales: $4681
Projected Sales : $5100
TY Dinner Sales: $4499
+/- : -4% under LY & -$601 under PS
Dinner Covers: 180
Avg PPA: $24.99
Previous Days Labor: 21%
Previous Days Comps: 7.54
Controllable Comps: 17.81% (due to long ticket times at the sushi bar)
Weather: 90's during the day and 70's and cool at night
Special events?:
Who worked: LUNCH- Kelly, Sayo, Mandy, Clair (CL), Taylor (FR), Will (SA), Hatha (H)
DINNER-Kelly, Grace, Ruthy, Alex, Clair (CL), Will (SA), Hiroe (FR), Dan & Hatha (H)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Solid teamwork from everyone today. No long ticket times or customer issue. Cut Kelly at 12:45, Sayo at 1:25, and Mandy at 1:50.
We prepared in pre shift for issues similar to last night, being only 3 sushi men on. Table talking, pacing at the host stand, and sending tables small plates (edamame, miso soup) were all discussed. Decent flow to the night, full and on a wait by 7pm. Noticed our customers were in good spirits tonight, maybe the rain from yesterday gave everyone a well deserved cool down. Kazu alerted me then that all sushi bar items were growing to 40 minutes. I had the hosts slow down seating, which helped a small scale.
As the wait started to die down around 8pm, so did ticket times. They climbed back up to 40 minutes once everyone on the list was sat. Only a couple customer issues: A3, a couple who are regulars, had 30+ minute ticket time on nigiri. I sent them a shumai. They ended up canceling the rest of their order but were fine once I spoke with them. A few other customers had long ticket times but weren't bothered after I touched base with them.
I cut Kelly at 8:45, Grace at 9, Ruthy at 9:40, and Alex at 9:50.
Specials: N/A
3 Staff members that stood out (why/how): Alex seemed stressed by 35 minute ticket times. He snapped into manager mode for a minute, both questioning what I could for compensation and wanting me to intervene with sushi bar making employee food before paying tables. I assured him I would handle everything; the sushi bar did make a couple employee's food before customers. Not sure why but Kazu did give the OK for employees to order from the sushi bar.
Caught Hatha on her phone at the host stand yet again. Rather brazen behavior considering she was written up just last night. I sent her home and gave her a stern talking to: she is now on a 6 week probation. Again, she did not apologize or show any sign of remorse. If she has another infraction in the next 6 weeks, she will be terminated. Please have her sign the write up tomorrow...I wouldn't be surprised if she no call/no shows. Be prepared in this instance.
I ran an MVP server contest. Grace came out on top with a shining attitude and excellent service. I gave her a gift card. Speaking of gift cards -- we're starting to run very low and should re-up soon.
I bought the sushi bar beers for their hard work.
Any VIP's in? Naoto, Krystin, Alison from Yellow Jacket
Comps& Void Detail:
-3 Birthday Desserts
-FNF for Kelly's friends
-FNF for Dan's friends
-2 Promo Kome Bucks
-Employee Day off for Naoto & Krystin
-Couple of Gift Cards comped as Open $
-I bought sushi bar beers
-Recover Shumai. Long ticket times from sushi bar.
R&M needs:
86'd items/ need more: Asahi
Monday 7/25/16
Written By: Samara
LY Lunch Sales: $1838
Projected Sales : $2100
TY Lunch Sales: $1293
+/- : -30% under LY & -$807 under PS
Lunch Covers: 74
Avg PPA: $17.24
LY Dinner Sales: $5481
Projected Sales : $4700
TY Dinner Sales: $4299
+/- : -22% under LY & -$401 under PS
Dinner Covers: 174
Avg PPA: 24.71
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and summery during the day, rain storms at night
Special events?: The strangest day I've ever worked at Kome by far.
Who worked: LUNCH- Mandy, Sayo, Alex, Johnny (CL), Will (SA), Hiroe (FR), Renee (H)
DINNER- Mandy, Ruthy, Krystin, Clair, Camacho (CL), Taylor (FR), Kaori (SA), Chelsea & Hatha (H)
Flow of Business, Cuts and Ticket Times: Lunch is officially in my "Top 5 slowest AM shifts". Cut Mandy at 12:45 and Sayo at 1:30. No long ticket times or customer issue.
Small happy hour rush for dinner.
Then a slow build to full.
Then the rain came.
The moment it stopped raining there was a rush of people. First a 6 top, with two car seats and a high chair. The back B's were open at this time and the car seats ended up taking B6 over while the family dined at B7/8 respectively. Mandy wasn't very happy about this but she didn't let it stress her out like it normally would. Had another 6 top walk in soon after and about a dozen smaller parties waiting. Went off the wait around 9pm when I cut Mandy.
Because there were only 3 sushi men and the 8pm reso was 12 people, any rolls ordered after 9pm took about an hour. This is where we took the biggest hit of the night....I had to comp 7-8 rolls. Nights like this are hard for team morale: it takes a toll on the servers who try so hard to look competent to our guests. It's painful to stand there and watch the sushi bar struggle. I spoke to all of the tables involved and smoothed things over to the best of my abilities.
Cut Ruthy at 9:15, and Krystin at 9:30. I left Clair to safely close it down with Camacho (more about that later)
I ordered pizza.
Specials: Snow Crab, Tsubugai, Salmon Katsu
3 Staff members that stood out (why/how): Renee didn't realize she was working in the AM. I called her and she showed up about 20 minutes later. I had her sign a late tracking doc.
Jason Camacho was noticeably sloppy tonight. Occasionally in the past, he had placed orders under the wrong seat, and tonight was no exception. At one point the sushi bar stopped running his food altogether because they were so many mistakes. 3 rolls that he thought were rung in under "no make" were made. I pointed this out to him, as he was immensely confused by the whole situation. Luckily they were able to be resold. When he did his check outs, he forgot how to do his tipshare. Don't know what's up with him, but he's losing steam quickly.
I caught Hatha texting on her phone at the host stand, trying her best to conceal it in the basket where we keep the menus. Another sneaky thing to add to the growing list. This was at about 8:30, in the middle of a hectic service. Chelsea had spotted her doing this earlier in the night. This is at least the 3rd time I've caught her on her phone. I wrote her up and discussed our policies. She had zero remorse.
Had an eval with Ruthy. She expressed her newest goal: eventually becoming a closer. We discussed what it would take. I'm excited to see how she continues to grow.
Any VIP's in? Tori, Scott
Comps& Void Detail: Employee Day of for Scott and Tori, lots of Kitchen error comps(hour long sushi rolls), couple birthday desserts, some promo kome bucks, Open $ for Scott's manager GiftCard
R&M needs:
86'd items/ need more: waiting on those crayons...
LY Lunch Sales: $1838
Projected Sales : $2100
TY Lunch Sales: $1293
+/- : -30% under LY & -$807 under PS
Lunch Covers: 74
Avg PPA: $17.24
LY Dinner Sales: $5481
Projected Sales : $4700
TY Dinner Sales: $4299
+/- : -22% under LY & -$401 under PS
Dinner Covers: 174
Avg PPA: 24.71
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and summery during the day, rain storms at night
Special events?: The strangest day I've ever worked at Kome by far.
Who worked: LUNCH- Mandy, Sayo, Alex, Johnny (CL), Will (SA), Hiroe (FR), Renee (H)
DINNER- Mandy, Ruthy, Krystin, Clair, Camacho (CL), Taylor (FR), Kaori (SA), Chelsea & Hatha (H)
Flow of Business, Cuts and Ticket Times: Lunch is officially in my "Top 5 slowest AM shifts". Cut Mandy at 12:45 and Sayo at 1:30. No long ticket times or customer issue.
Small happy hour rush for dinner.
Then a slow build to full.
Then the rain came.
The moment it stopped raining there was a rush of people. First a 6 top, with two car seats and a high chair. The back B's were open at this time and the car seats ended up taking B6 over while the family dined at B7/8 respectively. Mandy wasn't very happy about this but she didn't let it stress her out like it normally would. Had another 6 top walk in soon after and about a dozen smaller parties waiting. Went off the wait around 9pm when I cut Mandy.
Because there were only 3 sushi men and the 8pm reso was 12 people, any rolls ordered after 9pm took about an hour. This is where we took the biggest hit of the night....I had to comp 7-8 rolls. Nights like this are hard for team morale: it takes a toll on the servers who try so hard to look competent to our guests. It's painful to stand there and watch the sushi bar struggle. I spoke to all of the tables involved and smoothed things over to the best of my abilities.
Cut Ruthy at 9:15, and Krystin at 9:30. I left Clair to safely close it down with Camacho (more about that later)
I ordered pizza.
Specials: Snow Crab, Tsubugai, Salmon Katsu
3 Staff members that stood out (why/how): Renee didn't realize she was working in the AM. I called her and she showed up about 20 minutes later. I had her sign a late tracking doc.
Jason Camacho was noticeably sloppy tonight. Occasionally in the past, he had placed orders under the wrong seat, and tonight was no exception. At one point the sushi bar stopped running his food altogether because they were so many mistakes. 3 rolls that he thought were rung in under "no make" were made. I pointed this out to him, as he was immensely confused by the whole situation. Luckily they were able to be resold. When he did his check outs, he forgot how to do his tipshare. Don't know what's up with him, but he's losing steam quickly.
I caught Hatha texting on her phone at the host stand, trying her best to conceal it in the basket where we keep the menus. Another sneaky thing to add to the growing list. This was at about 8:30, in the middle of a hectic service. Chelsea had spotted her doing this earlier in the night. This is at least the 3rd time I've caught her on her phone. I wrote her up and discussed our policies. She had zero remorse.
Had an eval with Ruthy. She expressed her newest goal: eventually becoming a closer. We discussed what it would take. I'm excited to see how she continues to grow.
Any VIP's in? Tori, Scott
Comps& Void Detail: Employee Day of for Scott and Tori, lots of Kitchen error comps(hour long sushi rolls), couple birthday desserts, some promo kome bucks, Open $ for Scott's manager GiftCard
R&M needs:
86'd items/ need more: waiting on those crayons...
Sunday, July 24, 2016
Sunday 7/24/16 recap
Written By: Dusten
LY Lunch Sales: 2598
Projected Sales : 2780
TY Lunch Sales: 2828
+/- : $48 over PS and 9% over LY
Lunch Covers: 151
Avg PPA: 18.73
LY Dinner Sales: 5138
Projected Sales : 6200
TY Dinner Sales: 5431
+/- : 6% over LY and short $769 of PS
Dinner Covers: 186
Avg PPA: 29.20
Weather: Hot.
Special events?:
Who worked: Lunch: Alex, Krystin, Mandy, Camacho CL, Taylor FR, Dan H, Will SA
Dinner:Alex, Krystin, Cindy, Grace, Clair CL, Hiroe FR, Will SA, Chelsea and Renee H
Flow of Business, Cuts and Ticket Times: Lunch was steady. Had some kitchen items, rather and entire tables order, take 30 minutes. They had a ramen, amazu chicken and a katsu-don. The amazu was made thai style and had to be remade. I'm not sure why the other dishes had to take so long other than maybe the kitchen was trying to have everything go out at once. Either way, no one other than the kitchen was aware of the situation until it had already been too long. I told them that if something needs to be remade, they need to have the food-runner relay the message to the appropriate server so they can at least let the table know the progress of their order. No one wants to wait that long with no news. I took 20% off their ticket.
Another table had to have their yakiniku teishoku remade because it was cold in the middle. Gave them a 50% recover comp on that item.
Dinner was a little odd with the pacing of customers. We had 15 covers walk in at opening. We got a good pop and filled up at 6pm. That died off and the restaurant was almost empty at &pm. Things picked up again 30 minutes later and then we were on wait almost until close. Toshi got hit with a ton of tickets towards the end. Not having a zero-ban is rough I'm sure. I cut Alex and Krystin at the first sign of a lull around 9:15 and then Cindy at 9:35. I let Clair and Grace close it down.
Specials: 7 tsubugai, 1 salmon katsu, i couldn't find the snow crab numbers which makes me wonder if I did the others right.
3 Staff members that stood out (why/how): Dan did pretty well at the host stand during lunch. I had to redirect him back towards the stand a couple of times. He seemed to want to wander away and do things as he might if there was another host. I told him to just let me know what he needed. Also he isn't taking babies that need high-chairs into consideration when putting larger tables together. We had an 8-top plus baby that we originally set up for just 8 (using A3+A7) adults. After I got the correct head count, we put together A7 and A8 for more room. Luckily they didn't have to wait but a minute longer. Do we not count children/babies whatever for our PPA?
-It was really nice to have Cindy back tonight. I put her in the middle B's without any reservations. We did have a walk-in 6-top that was sat just before a very decisive B2. That bogged her down slightly but Krystin and Clair helped her out. She is familiar with Aloha and will do fine after another shift or two.
-Kelly has broken down crying a couple of times over the weekend towards the end of her shifts. Once was because she had the last table of the night at the end of a double. She said something about working 7 shifts straight. Last night she was sobbing because a soy sauce container spilled in the refrigerator as she was cleaning out the bottom. I tried to comfort her both times, but she was just so despondent. I just worry about her stress levels towards the end of a long day.
-Camacho is on a tear lately. He rarely signs out of the computer, he usually leaves out whatever sake he had out for someone else to put away. These are of course microcosms of his larger issues. Today he forgot to ring in Dan's food. He doesn't think the closer should be ringing in support staff food. I told him I understand being busy and offered possible solutions. Ask the staff member to hand write their order- that helps me, or if he really is way too busy, ask a MOD for help. I don't think there needs to be some broad sweeping change of policy just because he feels inconvenienced or can't be bothered with someone that isn't tipping him.
-Krystin owes the bank $2. She was short after buying lunch and then didn't take in any cash during dinner. Still, she's a rock star on the floor. She did drop a topo-chico in the office. I inadvertently shielded the computer with my back and shoulders and she got the floor cleaned pretty quickly.
Any VIP's in? Rachel and Carlos, Victor, Marco formerly of Daruma, Kindo-san, my friend Ben.
Comps& Void Detail: previously mentioned lunch comps
b-day soft serve
1x $15 kome buck card
yakitori set- server error.
comped a shumai for long ticket time during lunch. apparently the kitchen lost that ticket.
uni box- 86'd
spooky roll voided- table cancelled
2 botan ebi- table cancelled
R&M needs: I emailed Brian with Asahi. He says he is sending 60 glasses. He also said he already sent us a cleaning kit and a new tap. He sent me a video that, while in Japanese, ought to help with our issues.
Pauline mentioned the water pressure coming from the nozzle in the dish station was very low. Also we had to send back glasses a couple times for rewashing. Matt says he changed out the water. I don;t know if these things are related.
Also the bus tub rack in the dish-pit is rusted really badly. Either someone is going to get a really nasty cut, or the whole setup is going to collapse under the weight of a full
86'd items/ need more: okonomiyaki, takoyaki, tako
LY Lunch Sales: 2598
Projected Sales : 2780
TY Lunch Sales: 2828
+/- : $48 over PS and 9% over LY
Lunch Covers: 151
Avg PPA: 18.73
LY Dinner Sales: 5138
Projected Sales : 6200
TY Dinner Sales: 5431
+/- : 6% over LY and short $769 of PS
Dinner Covers: 186
Avg PPA: 29.20
Weather: Hot.
Special events?:
Who worked: Lunch: Alex, Krystin, Mandy, Camacho CL, Taylor FR, Dan H, Will SA
Dinner:Alex, Krystin, Cindy, Grace, Clair CL, Hiroe FR, Will SA, Chelsea and Renee H
Flow of Business, Cuts and Ticket Times: Lunch was steady. Had some kitchen items, rather and entire tables order, take 30 minutes. They had a ramen, amazu chicken and a katsu-don. The amazu was made thai style and had to be remade. I'm not sure why the other dishes had to take so long other than maybe the kitchen was trying to have everything go out at once. Either way, no one other than the kitchen was aware of the situation until it had already been too long. I told them that if something needs to be remade, they need to have the food-runner relay the message to the appropriate server so they can at least let the table know the progress of their order. No one wants to wait that long with no news. I took 20% off their ticket.
Another table had to have their yakiniku teishoku remade because it was cold in the middle. Gave them a 50% recover comp on that item.
Dinner was a little odd with the pacing of customers. We had 15 covers walk in at opening. We got a good pop and filled up at 6pm. That died off and the restaurant was almost empty at &pm. Things picked up again 30 minutes later and then we were on wait almost until close. Toshi got hit with a ton of tickets towards the end. Not having a zero-ban is rough I'm sure. I cut Alex and Krystin at the first sign of a lull around 9:15 and then Cindy at 9:35. I let Clair and Grace close it down.
Specials: 7 tsubugai, 1 salmon katsu, i couldn't find the snow crab numbers which makes me wonder if I did the others right.
3 Staff members that stood out (why/how): Dan did pretty well at the host stand during lunch. I had to redirect him back towards the stand a couple of times. He seemed to want to wander away and do things as he might if there was another host. I told him to just let me know what he needed. Also he isn't taking babies that need high-chairs into consideration when putting larger tables together. We had an 8-top plus baby that we originally set up for just 8 (using A3+A7) adults. After I got the correct head count, we put together A7 and A8 for more room. Luckily they didn't have to wait but a minute longer. Do we not count children/babies whatever for our PPA?
-It was really nice to have Cindy back tonight. I put her in the middle B's without any reservations. We did have a walk-in 6-top that was sat just before a very decisive B2. That bogged her down slightly but Krystin and Clair helped her out. She is familiar with Aloha and will do fine after another shift or two.
-Kelly has broken down crying a couple of times over the weekend towards the end of her shifts. Once was because she had the last table of the night at the end of a double. She said something about working 7 shifts straight. Last night she was sobbing because a soy sauce container spilled in the refrigerator as she was cleaning out the bottom. I tried to comfort her both times, but she was just so despondent. I just worry about her stress levels towards the end of a long day.
-Camacho is on a tear lately. He rarely signs out of the computer, he usually leaves out whatever sake he had out for someone else to put away. These are of course microcosms of his larger issues. Today he forgot to ring in Dan's food. He doesn't think the closer should be ringing in support staff food. I told him I understand being busy and offered possible solutions. Ask the staff member to hand write their order- that helps me, or if he really is way too busy, ask a MOD for help. I don't think there needs to be some broad sweeping change of policy just because he feels inconvenienced or can't be bothered with someone that isn't tipping him.
-Krystin owes the bank $2. She was short after buying lunch and then didn't take in any cash during dinner. Still, she's a rock star on the floor. She did drop a topo-chico in the office. I inadvertently shielded the computer with my back and shoulders and she got the floor cleaned pretty quickly.
Any VIP's in? Rachel and Carlos, Victor, Marco formerly of Daruma, Kindo-san, my friend Ben.
Comps& Void Detail: previously mentioned lunch comps
b-day soft serve
1x $15 kome buck card
yakitori set- server error.
comped a shumai for long ticket time during lunch. apparently the kitchen lost that ticket.
uni box- 86'd
spooky roll voided- table cancelled
2 botan ebi- table cancelled
R&M needs: I emailed Brian with Asahi. He says he is sending 60 glasses. He also said he already sent us a cleaning kit and a new tap. He sent me a video that, while in Japanese, ought to help with our issues.
Pauline mentioned the water pressure coming from the nozzle in the dish station was very low. Also we had to send back glasses a couple times for rewashing. Matt says he changed out the water. I don;t know if these things are related.
Also the bus tub rack in the dish-pit is rusted really badly. Either someone is going to get a really nasty cut, or the whole setup is going to collapse under the weight of a full
86'd items/ need more: okonomiyaki, takoyaki, tako
Saturday PM Recap 7/23/16
Written By: Leary
The numbers below include catering sales which were $884. The PPA is based on in house sales of $7723.
LY Dinner Sales: $7123
Projected Sales : $7200 (+$1407)
TY Dinner Sales: $8607
+/- : +$1484, +21%
Dinner Covers: 253
Avg PPA: $30.53
$11,121 for the day!
Weather: Hot and Sunny
Special events?:
Who worked:
Jason, Kelly, Clair, Mandy, Dusten Cl, John SA, Tori & Dan H, Grace & Renee Cktl
Flow of Business, Cuts and Ticket Times:
It was a normal busy start for a Saturday night. On a wait by 545. By 630 we were hitting long ticket times for rolls. We had a few tickets hit 50 minutes. A go-go roll for A8 that the ticket was misplaced. They were fine and understanding once I comped it. Also had 3 veggie rolls hit 54 minutes for table 20. They had kids that were getting restless, and we had a 7 pm reservation. We had to give them to go boxes when we dropped the rolls. They were really sweet and understanding, but I felt the comp was necessary. After the initial snags things got back on track. We hit some 30-35 minute times for rolls, but didn't get back up to 40-50 min. Business hit a weird lull at 815, and we were off the wait for a little while, but by 9 a second wave hit. Off the wait by 10. 4 on at 10, and 2 on at 10:25. Sales ended being solid despite the lull, and the sushi bar's hard work pushing out that catering order pushed us over $11,000 for the day.
Specials:
Snow Crab- 24
Hirame- 22 (sold out)
Salmon Katsu- 7
3 Staff members that stood out (why/how):
-Renee seems ready for her cocktail shifts next weekend. Had a good amount of business last night and tonight so she got a lot of practice making drinks.
-Dan and Tori did a solid job at the host stand. Needed a little guidance here or there, but overall a good job.
-Hiroe is always awesome to work with. She is always solid and dependable when she works.
Any VIP's in?
Comps& Void Detail:
-Comped 3 rolls for table 20 that took 54 minutes
-Comped 1 go-go for A8 that took 51 minutes
R&M needs:
Matt will be clearing out the back area tomorrow to prepare for the building inspection.
86'd items/ need more:
The numbers below include catering sales which were $884. The PPA is based on in house sales of $7723.
LY Dinner Sales: $7123
Projected Sales : $7200 (+$1407)
TY Dinner Sales: $8607
+/- : +$1484, +21%
Dinner Covers: 253
Avg PPA: $30.53
$11,121 for the day!
Weather: Hot and Sunny
Special events?:
Who worked:
Jason, Kelly, Clair, Mandy, Dusten Cl, John SA, Tori & Dan H, Grace & Renee Cktl
Flow of Business, Cuts and Ticket Times:
It was a normal busy start for a Saturday night. On a wait by 545. By 630 we were hitting long ticket times for rolls. We had a few tickets hit 50 minutes. A go-go roll for A8 that the ticket was misplaced. They were fine and understanding once I comped it. Also had 3 veggie rolls hit 54 minutes for table 20. They had kids that were getting restless, and we had a 7 pm reservation. We had to give them to go boxes when we dropped the rolls. They were really sweet and understanding, but I felt the comp was necessary. After the initial snags things got back on track. We hit some 30-35 minute times for rolls, but didn't get back up to 40-50 min. Business hit a weird lull at 815, and we were off the wait for a little while, but by 9 a second wave hit. Off the wait by 10. 4 on at 10, and 2 on at 10:25. Sales ended being solid despite the lull, and the sushi bar's hard work pushing out that catering order pushed us over $11,000 for the day.
Specials:
Snow Crab- 24
Hirame- 22 (sold out)
Salmon Katsu- 7
3 Staff members that stood out (why/how):
-Renee seems ready for her cocktail shifts next weekend. Had a good amount of business last night and tonight so she got a lot of practice making drinks.
-Dan and Tori did a solid job at the host stand. Needed a little guidance here or there, but overall a good job.
-Hiroe is always awesome to work with. She is always solid and dependable when she works.
Any VIP's in?
Comps& Void Detail:
-Comped 3 rolls for table 20 that took 54 minutes
-Comped 1 go-go for A8 that took 51 minutes
R&M needs:
Matt will be clearing out the back area tomorrow to prepare for the building inspection.
86'd items/ need more:
Saturday, July 23, 2016
7/23/16 AM
Written By: Samara
LY Lunch Sales: $2822
Projected Sales : $2936
TY Lunch Sales: $2514
+/- :-11% under LY & -$422 under LY
Lunch Covers: 141
Avg PPA: $17/83
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:HOT as hell...
Special events?:N/A
Who worked: Camacho, Sayo, Sophia, Johnny (CL), John (SA), Hiroe (FR), Renee (H)
Flow of Business, Cuts and Ticket Times: Not busy compared to the average Saturday lunch. Lots of 5-top families. Full by 11:30, which then died off surprisingly around 2pm. 2pm-3pm is usually the busiest times...I guess lots of people doing Summer day time stuff. I cut Jason Camacho at 2:20. A couple tables after that. Pretty underwhelming.
I ordered Sandwiches for lunch since employees couldn't order from the sushi bar due to a large catering order.
Re-entered the checks out from yesterday since they were magically wiped clean. Certain I hit save...
Specials:
3 Staff members that stood out (why/how): Renee is a very thorough host and isn't afraid to ask for help when she's unsure of how to deal with a situation.
I gave Sayo a Mantis Massage card since she worked 6 days straight this week and has given excellent service even on days when she seemed a bit cranky.
Jason Camacho called me after already being 20 minutes late. I wrote up a late tracking sheet that he'll need to sign after his shift tonight.
Any VIP's in? Cole & David from Cheer Ups,
Vivienne- thai chili lady,
The annoying couple that likes to sit at the sushi bar with their babies- sat themselves sans children, at a dirty spot at the sushi bar that had not yet been reset. I'm starting to find the humor in how entitled they are, so that's an improvement!
Comps& Void Detail:
-Bought David and Cole some Nigiri pieces
-Couple of misrings
R&M needs:
86'd items/ need more: Grapefruit IPA, Luchesa Lager
LY Lunch Sales: $2822
Projected Sales : $2936
TY Lunch Sales: $2514
+/- :-11% under LY & -$422 under LY
Lunch Covers: 141
Avg PPA: $17/83
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:HOT as hell...
Special events?:N/A
Who worked: Camacho, Sayo, Sophia, Johnny (CL), John (SA), Hiroe (FR), Renee (H)
Flow of Business, Cuts and Ticket Times: Not busy compared to the average Saturday lunch. Lots of 5-top families. Full by 11:30, which then died off surprisingly around 2pm. 2pm-3pm is usually the busiest times...I guess lots of people doing Summer day time stuff. I cut Jason Camacho at 2:20. A couple tables after that. Pretty underwhelming.
I ordered Sandwiches for lunch since employees couldn't order from the sushi bar due to a large catering order.
Re-entered the checks out from yesterday since they were magically wiped clean. Certain I hit save...
Specials:
3 Staff members that stood out (why/how): Renee is a very thorough host and isn't afraid to ask for help when she's unsure of how to deal with a situation.
I gave Sayo a Mantis Massage card since she worked 6 days straight this week and has given excellent service even on days when she seemed a bit cranky.
Jason Camacho called me after already being 20 minutes late. I wrote up a late tracking sheet that he'll need to sign after his shift tonight.
Any VIP's in? Cole & David from Cheer Ups,
Vivienne- thai chili lady,
The annoying couple that likes to sit at the sushi bar with their babies- sat themselves sans children, at a dirty spot at the sushi bar that had not yet been reset. I'm starting to find the humor in how entitled they are, so that's an improvement!
Comps& Void Detail:
-Bought David and Cole some Nigiri pieces
-Couple of misrings
R&M needs:
86'd items/ need more: Grapefruit IPA, Luchesa Lager
Friday PM Recap 7/22/16
Written By: Leary
LY Dinner Sales: $6953
Projected Sales : $7250 (-$297.00)
TY Dinner Sales:$6953
+/- :-$14, -0%
Dinner Covers: 229
Avg PPA: $30.36
Weather: Hot and Sunny
Special events?:
Who worked:
Ruthy, Johnny, Jason, Sophia, Dusten Cl, Hatha & Dan H, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
It was a typical flow of business for a Friday. We filled up pretty quickly, and were on a wait by 6. Had a lot of 3 tops, and four tops and tables weren't turning so the wait grew to an hour and half. I thought maybe the host stand was over quoting, but several tables hit that quote time. We came back down to a 45 minute wait by 830. Stayed on a steady wait until around 930. Cut the first host, and quickly went back on a small wait, and then that was it. Went 2 on at 10:20. Ticket times in the kitchen were good.
The Sushi Bar got hit really hard tonight. Typical Friday night where every table ordered rolls, and a lot of tables ordered only rolls. We hit 30-40 minute ticket times for rolls pretty quickly. I let the servers know they needed to communicate with their tables for the rest of the night that roll times were going to take at least 30 minutes. It's frustrating because tables would say ok, ordered rolls, and then become impatient. A few tables cancelled their orders. Had a couple of tickets hit 50 minutes, and those customers were unhappy enough that I felt I needed to comp the rolls. It caused a bit of chain reaction. Rolls were taking a long time which made tables grumpy with their servers, and then made servers grumpy because customers were taking it out on their tips. It also made it really hard to turn tables which made people grumpy about wait times, and caused several parties to leave. Lee was busting his hump tonight. I have never seen him move that fast. Steve was pretty slow, and his rolls are still not looking great. If wait times weren't so high I would have sent several rolls back. Towards the end tables got even grumpier because rolls were still taking 40-45, but there were several empty tables in the restaurant. It's hard to explain to customers that the sushi bar was still catching up from earlier in the night. Also, had a pretty consistent issue with rolls being made out of order in which they were rang in. There would be times when rolls would be hitting 40-45 minutes, then some rolls would come out after 15-20 minutes, but the servers wouldn't want to run them because they were for the table right next to another table that has been waiting twice as long. Only a few comps in the end, but lot's of grumpy customers.
I caught Jon rinsing out fry bowls at the end of the night, and putting them away. I asked why he wasn't sending them through the dishwasher, and he said he was trained that way by a manager, but didn't want to say who because he didn't want to get anyone in trouble. Seems hard to believe. I told him everything needs to be going through the dish washer. I let Scott know, and he agreed. It's not a time to be cutting corners so let's all keep a critical eye out, and correct these behaviors as they pop up.
Specials:
Jap Uni- 8
Snow Crab- 41
Hirame- 20
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Comped 3 rolls that hit 50 minutes
-Open $ for 2 gift cards
-Customer Kome bucks
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6953
Projected Sales : $7250 (-$297.00)
TY Dinner Sales:$6953
+/- :-$14, -0%
Dinner Covers: 229
Avg PPA: $30.36
Weather: Hot and Sunny
Special events?:
Who worked:
Ruthy, Johnny, Jason, Sophia, Dusten Cl, Hatha & Dan H, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
It was a typical flow of business for a Friday. We filled up pretty quickly, and were on a wait by 6. Had a lot of 3 tops, and four tops and tables weren't turning so the wait grew to an hour and half. I thought maybe the host stand was over quoting, but several tables hit that quote time. We came back down to a 45 minute wait by 830. Stayed on a steady wait until around 930. Cut the first host, and quickly went back on a small wait, and then that was it. Went 2 on at 10:20. Ticket times in the kitchen were good.
The Sushi Bar got hit really hard tonight. Typical Friday night where every table ordered rolls, and a lot of tables ordered only rolls. We hit 30-40 minute ticket times for rolls pretty quickly. I let the servers know they needed to communicate with their tables for the rest of the night that roll times were going to take at least 30 minutes. It's frustrating because tables would say ok, ordered rolls, and then become impatient. A few tables cancelled their orders. Had a couple of tickets hit 50 minutes, and those customers were unhappy enough that I felt I needed to comp the rolls. It caused a bit of chain reaction. Rolls were taking a long time which made tables grumpy with their servers, and then made servers grumpy because customers were taking it out on their tips. It also made it really hard to turn tables which made people grumpy about wait times, and caused several parties to leave. Lee was busting his hump tonight. I have never seen him move that fast. Steve was pretty slow, and his rolls are still not looking great. If wait times weren't so high I would have sent several rolls back. Towards the end tables got even grumpier because rolls were still taking 40-45, but there were several empty tables in the restaurant. It's hard to explain to customers that the sushi bar was still catching up from earlier in the night. Also, had a pretty consistent issue with rolls being made out of order in which they were rang in. There would be times when rolls would be hitting 40-45 minutes, then some rolls would come out after 15-20 minutes, but the servers wouldn't want to run them because they were for the table right next to another table that has been waiting twice as long. Only a few comps in the end, but lot's of grumpy customers.
I caught Jon rinsing out fry bowls at the end of the night, and putting them away. I asked why he wasn't sending them through the dishwasher, and he said he was trained that way by a manager, but didn't want to say who because he didn't want to get anyone in trouble. Seems hard to believe. I told him everything needs to be going through the dish washer. I let Scott know, and he agreed. It's not a time to be cutting corners so let's all keep a critical eye out, and correct these behaviors as they pop up.
Specials:
Jap Uni- 8
Snow Crab- 41
Hirame- 20
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Comped 3 rolls that hit 50 minutes
-Open $ for 2 gift cards
-Customer Kome bucks
R&M needs:
86'd items/ need more:
Friday, July 22, 2016
7/22/16 AM
Written By: Samara
LY Lunch Sales: $2424
Projected Sales : $2640
TY Lunch Sales: $2456
+/- : 1% over LY & $184 under PS
Lunch Covers: 130
Avg PPA: $18.89
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: Ruthy, Grace, Sayo, Clair (CL), Taylor (FR), John (H), Dan (SA)
Flow of Business, Cuts and Ticket Times: Slow start. Things picked up around noon and it was busy right up until close.
The kitchen got slammed around then, with tickets across the board for both stations. Not sure exactly what happened, something with the ramen protocol, but the line cooks became very behind on several orders. Matt did his best to expo. I had to comp a 25 minute gyoza and 30 minute side of kara age for A3. The table was very understanding and tipped Sayo $30 on $20.
Lots of 3 and 4 tops, which contributed to a wait of 20-30 minutes. I cut Ruthy at 1:30 (she's a double) only because he section was 3/4 full. I kept three on until close.
Specials:
3 Staff members that stood out (why/how): Dan did a great job as a newer server assistant. He was on top of watering tables and was able to not only keep up with turning tables, but successfully reset each table with the most attention to detail. A+!
John turned away a 2 top around 1:40, having misquoted the wait time. We had open tables and I think he misunderstood Leary's advice at what to quote larger tables. A minor hiccup.
Any VIP's in? Alison from Yellowjacket, John who owns Switched On
Comps& Void Detail:
-Comped some ramen for staff meal under training per Take's request
-FNF for Alison
-Kitchen Error Kara Age & Gyoza. Long ticket time.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2424
Projected Sales : $2640
TY Lunch Sales: $2456
+/- : 1% over LY & $184 under PS
Lunch Covers: 130
Avg PPA: $18.89
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: Ruthy, Grace, Sayo, Clair (CL), Taylor (FR), John (H), Dan (SA)
Flow of Business, Cuts and Ticket Times: Slow start. Things picked up around noon and it was busy right up until close.
The kitchen got slammed around then, with tickets across the board for both stations. Not sure exactly what happened, something with the ramen protocol, but the line cooks became very behind on several orders. Matt did his best to expo. I had to comp a 25 minute gyoza and 30 minute side of kara age for A3. The table was very understanding and tipped Sayo $30 on $20.
Lots of 3 and 4 tops, which contributed to a wait of 20-30 minutes. I cut Ruthy at 1:30 (she's a double) only because he section was 3/4 full. I kept three on until close.
Specials:
3 Staff members that stood out (why/how): Dan did a great job as a newer server assistant. He was on top of watering tables and was able to not only keep up with turning tables, but successfully reset each table with the most attention to detail. A+!
John turned away a 2 top around 1:40, having misquoted the wait time. We had open tables and I think he misunderstood Leary's advice at what to quote larger tables. A minor hiccup.
Any VIP's in? Alison from Yellowjacket, John who owns Switched On
Comps& Void Detail:
-Comped some ramen for staff meal under training per Take's request
-FNF for Alison
-Kitchen Error Kara Age & Gyoza. Long ticket time.
R&M needs:
86'd items/ need more:
Thursday PM Recap
Written By: Leary
A few notes for FOH managers:
-Lets make sure we are swapping out 1s & 5s from a daily cash deposits into the change bag. Also if we are low on change at the end of a shift, please blog about, or text me.
-We should treat the office like a section. When we are done with a shift let's make sure everything is put back in place, trash is emptied, alcohol put away, and if you eat let's give the desk a quick wipe down to prevent stickiness and attracting any unwanted critters.
-I noticed the P&L Sales, Sales Goals, & Covers/PPA were wiped clean last week. Unfortunately Excel will occasional crash. I think it's best going forward if we get in the habit of constantly saving our work, and closing the P&L and checkout sheets at the end of every night.
-I sent a not out to the servers to make sure the soft serve tray is being inserted correctly, but let's make sure to check that on our opening walk through.
Thanks for your help and cooperation.
LY Dinner Sales: $5156
Projected Sales : $5430 (-$477)
TY Dinner Sales: $4953
+/- : -$203, -4%
Dinner Covers: 192
Avg PPA: $25.80
Weather: Warm & Humid
Special events?:
Who worked:
Kelly, Krystin, Naoto, Sophia, Dusten Cl, Will SA, John FR, Renee & Tori H
Flow of Business, Cuts and Ticket Times:
It was steady, but not as busy as last week. Slowly got a wait by 630. Hit a 30-45 minute wait at the peak. Most of the night it was just a handful of tables waiting. Had several 5-tops, and a 7-top sat in the dinning room. It was good flow of business, and the servers made everything run really smoothly. The kitchen got hit with a lot of tickets around 7. Had a couple of longer tickets, but it didn't cause any issues with the tables. The longest I believe was a 30 minute tonpei-yaki that was thought to be a buta kimchi. The printer ink was a light so we changed the ribbon so tickets would print clearer. Everything ran smoothly after the initial wave. Sushi bar tickets times were solid. Off the wait at 925 and cut Kelly and first Host. Went 2 on at 940.
Specials:
Japanese Uni- 8
Snow Crab- 10
Tsubugai- 4
Salmon Katsu- 2
3 Staff members that stood out (why/how):
-John took my notes about slowing down during food running shifts to heart. He was much more calm, controlled, and collected even during the pop. I'm glad to see the improvement.
-Renee and Tori did a decent job at the host stand tonight. Their main focus area would be needing to communicate with each other better.
-Kelly seemed pretty out of it. She told me she was on her third double this week so it makes sense. Had a few misrings, but no comps.
Any VIP's in?
Rachel & Carlos
Comps& Void Detail:
-2 Customer Kome Bucks
R&M needs:
86'd items/ need more:
A few notes for FOH managers:
-Lets make sure we are swapping out 1s & 5s from a daily cash deposits into the change bag. Also if we are low on change at the end of a shift, please blog about, or text me.
-We should treat the office like a section. When we are done with a shift let's make sure everything is put back in place, trash is emptied, alcohol put away, and if you eat let's give the desk a quick wipe down to prevent stickiness and attracting any unwanted critters.
-I noticed the P&L Sales, Sales Goals, & Covers/PPA were wiped clean last week. Unfortunately Excel will occasional crash. I think it's best going forward if we get in the habit of constantly saving our work, and closing the P&L and checkout sheets at the end of every night.
-I sent a not out to the servers to make sure the soft serve tray is being inserted correctly, but let's make sure to check that on our opening walk through.
Thanks for your help and cooperation.
LY Dinner Sales: $5156
Projected Sales : $5430 (-$477)
TY Dinner Sales: $4953
+/- : -$203, -4%
Dinner Covers: 192
Avg PPA: $25.80
Weather: Warm & Humid
Special events?:
Who worked:
Kelly, Krystin, Naoto, Sophia, Dusten Cl, Will SA, John FR, Renee & Tori H
Flow of Business, Cuts and Ticket Times:
It was steady, but not as busy as last week. Slowly got a wait by 630. Hit a 30-45 minute wait at the peak. Most of the night it was just a handful of tables waiting. Had several 5-tops, and a 7-top sat in the dinning room. It was good flow of business, and the servers made everything run really smoothly. The kitchen got hit with a lot of tickets around 7. Had a couple of longer tickets, but it didn't cause any issues with the tables. The longest I believe was a 30 minute tonpei-yaki that was thought to be a buta kimchi. The printer ink was a light so we changed the ribbon so tickets would print clearer. Everything ran smoothly after the initial wave. Sushi bar tickets times were solid. Off the wait at 925 and cut Kelly and first Host. Went 2 on at 940.
Specials:
Japanese Uni- 8
Snow Crab- 10
Tsubugai- 4
Salmon Katsu- 2
3 Staff members that stood out (why/how):
-John took my notes about slowing down during food running shifts to heart. He was much more calm, controlled, and collected even during the pop. I'm glad to see the improvement.
-Renee and Tori did a decent job at the host stand tonight. Their main focus area would be needing to communicate with each other better.
-Kelly seemed pretty out of it. She told me she was on her third double this week so it makes sense. Had a few misrings, but no comps.
Any VIP's in?
Rachel & Carlos
Comps& Void Detail:
-2 Customer Kome Bucks
R&M needs:
86'd items/ need more:
Thursday, July 21, 2016
Thursday AM 7/21/16
Written By: Samara
LY Lunch Sales: $2200
Projected Sales : $1750
TY Lunch Sales: $1948
+/- : -11% under PS & +$198 over PS
Lunch Covers: 101
Avg PPA: $19.29
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: 90's and summery
Special events?:
Who worked: Kelly, Ruthy, Sayo, Johnny (CL), Will (SA), Hiroe (FR), Hatha (H)
Flow of Business, Cuts and Ticket Times: Smooth lunch overall. Pretty mellow. Filled up briefly around noon but by one had started to trickle down. I cut Kelly at 1pm and Ruthy at 1:40. No long ticket times or customer issue.
The new soft serve flavor is pomegranate.
Specials:
3 Staff members that stood out (why/how): I went over some of our policies with Hatha today. I'd like her to take a host test next time she's working. I'll have my final draft done some time today.
Everyone was in a really good mood today, which certainly made a difference in the flow of business.
Any VIP's in? That guy that sits at the sushi bar and always order omakase.
Comps& Void Detail: couple of misring voids. Nothing major.
R&M needs: Set up the new iPad today. Noticeable difference in speed and ease!
86'd items/ need more: Grapefruit IPA,
LY Lunch Sales: $2200
Projected Sales : $1750
TY Lunch Sales: $1948
+/- : -11% under PS & +$198 over PS
Lunch Covers: 101
Avg PPA: $19.29
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: 90's and summery
Special events?:
Who worked: Kelly, Ruthy, Sayo, Johnny (CL), Will (SA), Hiroe (FR), Hatha (H)
Flow of Business, Cuts and Ticket Times: Smooth lunch overall. Pretty mellow. Filled up briefly around noon but by one had started to trickle down. I cut Kelly at 1pm and Ruthy at 1:40. No long ticket times or customer issue.
The new soft serve flavor is pomegranate.
Specials:
3 Staff members that stood out (why/how): I went over some of our policies with Hatha today. I'd like her to take a host test next time she's working. I'll have my final draft done some time today.
Everyone was in a really good mood today, which certainly made a difference in the flow of business.
Any VIP's in? That guy that sits at the sushi bar and always order omakase.
Comps& Void Detail: couple of misring voids. Nothing major.
R&M needs: Set up the new iPad today. Noticeable difference in speed and ease!
86'd items/ need more: Grapefruit IPA,
Wednesday, July 20, 2016
Wednesday 7/20/16
Written By: Samara
LY Lunch Sales: $2085
Projected Sales : $1750
TY Lunch Sales: $1700
+/- : -18% under LY & -$50 under PS
Lunch Covers: 92
Avg PPA: $18.48
LY Dinner Sales: $4498
Projected Sales : $4715
TY Dinner Sales: $4751
+/- : +6% +$36
Dinner Covers: 186
Avg PPA: 25.54
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:Summery
Special events?:
Who worked: LUNCH- Krystin, Grace, Kelly, Johnny (CL), Hatha (H), John (FR), Will (SA)
DINNER- Krystin, Cindy, Sayo, Clair, Sophia (CL), Hatha & Renee (H), John (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady for the most part. Had a gyoza rung in as APP but didn't hit the table until 25 minutes later, after the rest of the food was delivered. I guess the first gyoza had to be remade. I consulted Scott what to do in these situations. It seems like a lot of it is Patrick being new; but I'd like to encourage better communication from the kitchen when these things happen. It's easier to do damage control the sooner we know: a table is more manageable when they are informed of what to expect.
Cut Krystin at 1, Grace at 1:30, and Kelly at 1:45. No other customer issue or long tickets times.
Dinner was quite busy. I stuck around the host stand for a lot of night since Renee and Hatha (both newer hosts) 1st time working together and as predicted: it was hard for them to find their flow.
Had a 9 top walk in at 6:30. Only two were present and said the rest would show up around 7pm. It's really difficult to predict quote times in this situation. I tried to hold A7/A8 and then the back B's but the wait was growing by the time everyone showed up. They worked with me and willingly chose to be squeezed in at the back A's, even having a 10th person eventually join.
Cut Krystin at 8:45, Cindy at 9:15, Sayo at 9:30 since it had been almost 20 minutes since the last table was sat, and Clair at 9:45.
Specials:Tsubugai, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how): I called Hatha after she was 10 minutes late for her hosting shift. She didn't realize she was working in the AM and arrived at 10 minutes before open. I gave her a late tracking write up and reminded her to double check her schedule. Caught her on her phone pretty early on in her shift. I'm including all of this in her eval. She could be more present and focused when she's here. Also, it's starting to feel like she's intentionally skipping out on side work. After lunch, she went in the bathrooms to check and restock. I saw her come out empty handed and asked her about taking out the trash. She played dumb. Then at dinner, she went to get the happy hour sign. John found the sign still out and brought it in after she left. Weird, huh? Please other managers, keep on top of her. If she's going to be this sneaky and difficult this early on, I think we should start looking for a replacement.
I did a lunch contest for highest PPA. Kelly came out on top. I gave her a gift card.
Any VIP's in? Rachel & Carlos, Abel & Janine, Dusten, Ben
Comps& Void Detail:
-Employee Day off for Dusten, Abel, and Janine
-Employee Kome bucks for all three as well since they tried to pay with manger gift cards
-Several ramens comped for kitchen training
-I had to comp an entire check under server error after Johnny accidentally deleted a CC authorized payment after the table had already left.
-Comped Long ticket time Gyoza. Kitchen Error
R&M needs:New Asahi tap came in today. Will need someone to install it.
86'd items/ need more:Grapefruit IPA
LY Lunch Sales: $2085
Projected Sales : $1750
TY Lunch Sales: $1700
+/- : -18% under LY & -$50 under PS
Lunch Covers: 92
Avg PPA: $18.48
LY Dinner Sales: $4498
Projected Sales : $4715
TY Dinner Sales: $4751
+/- : +6% +$36
Dinner Covers: 186
Avg PPA: 25.54
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:Summery
Special events?:
Who worked: LUNCH- Krystin, Grace, Kelly, Johnny (CL), Hatha (H), John (FR), Will (SA)
DINNER- Krystin, Cindy, Sayo, Clair, Sophia (CL), Hatha & Renee (H), John (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady for the most part. Had a gyoza rung in as APP but didn't hit the table until 25 minutes later, after the rest of the food was delivered. I guess the first gyoza had to be remade. I consulted Scott what to do in these situations. It seems like a lot of it is Patrick being new; but I'd like to encourage better communication from the kitchen when these things happen. It's easier to do damage control the sooner we know: a table is more manageable when they are informed of what to expect.
Cut Krystin at 1, Grace at 1:30, and Kelly at 1:45. No other customer issue or long tickets times.
Dinner was quite busy. I stuck around the host stand for a lot of night since Renee and Hatha (both newer hosts) 1st time working together and as predicted: it was hard for them to find their flow.
Cut Krystin at 8:45, Cindy at 9:15, Sayo at 9:30 since it had been almost 20 minutes since the last table was sat, and Clair at 9:45.
Specials:Tsubugai, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how): I called Hatha after she was 10 minutes late for her hosting shift. She didn't realize she was working in the AM and arrived at 10 minutes before open. I gave her a late tracking write up and reminded her to double check her schedule. Caught her on her phone pretty early on in her shift. I'm including all of this in her eval. She could be more present and focused when she's here. Also, it's starting to feel like she's intentionally skipping out on side work. After lunch, she went in the bathrooms to check and restock. I saw her come out empty handed and asked her about taking out the trash. She played dumb. Then at dinner, she went to get the happy hour sign. John found the sign still out and brought it in after she left. Weird, huh? Please other managers, keep on top of her. If she's going to be this sneaky and difficult this early on, I think we should start looking for a replacement.
I did a lunch contest for highest PPA. Kelly came out on top. I gave her a gift card.
Any VIP's in? Rachel & Carlos, Abel & Janine, Dusten, Ben
Comps& Void Detail:
-Employee Day off for Dusten, Abel, and Janine
-Employee Kome bucks for all three as well since they tried to pay with manger gift cards
-Several ramens comped for kitchen training
-I had to comp an entire check under server error after Johnny accidentally deleted a CC authorized payment after the table had already left.
-Comped Long ticket time Gyoza. Kitchen Error
R&M needs:New Asahi tap came in today. Will need someone to install it.
86'd items/ need more:Grapefruit IPA
Tuesday, July 19, 2016
Tuesday 7/19/16
Written By: Samara
LY Lunch Sales: $1818
Projected Sales : $1847
TY Lunch Sales: $1883
+/- : 4% over LY & +$36 over PS
Lunch Covers: 117
Avg PPA: $16.09
LY Dinner Sales: $5771
Projected Sales : $4650
TY Dinner Sales: $4994
+/- : -13% under LY & +$344 over PS
Dinner Covers: 194
Avg PPA: $25.74
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: LUNCH- Kelly, Krystin, Sayo, Johnny (CL), Taylor (FR), Will (SA), Hatha (H)
DINNER- Kelly, Alex, Grace, Ruthy, Clair (CL), John & Hatha (H), Hiroe (FR), Will (SA)
Flow of Business, Cuts and Ticket Times: Weird flow at lunch. Lots of mistakes and moody customers. More about that later. Filled up around noon. Small wait of 10-15 minutes until about 1pm when I cut Kelly. Cut Krystin at 1:30, and Sayo at 1:50. Sushi bar was pretty backed up between noon and 1:30, with lots of lunch specials.
Chicken Katsu that wasn't cooked properly and then took 30 minutes before it hit the table. It looked at though it had been cut and then refried, it was dark and noticeably dry. I comped it AND gave the woman Kome bucks for next time. She seemed understanding. I totally get that sometimes we are slammed and food can take a long time, but we need to make sure we're sending out food of good quality at all times.
Kelly forgot to ring in two orders of Takoyaki AS APP. The table complained when their udon hit the table first...Kelly admitted she just plain forgot. I comped one under server error.
And there was the incident with Johnny Bell. I've interacted with him on a couple occasions; he can be pretty rude overall. The last time he was in, Sayo served him and found his requests particularly insulting. He walked in around noon today, there were two tables that were open and being reset. He immediately asked Hatha for an Asahi. She replied that she could seat him in a second. He and his wife were sat approximately 60 seconds later. Because she didn't jump to get him a beer, he was seething. Kelly told me this after he mentioned "that fucking hostess" a number of times. I asked Kelly to come get me if he continued with his behavior. She then said he was pissed off that his sushi was taking some time, as this was the height of service. I saw him jump up and that's when I intercepted him. I will happily share the whole story in person but here's the summation: He asked to speak to Take, called me a liar, and said he was not paying for his food. He never once mentioned what was wrong and how he could be helped. It was when he turned his attention to Hatha and called her the "C word" I finally asked him to leave, that speaking about the staff in this was not permitted. On his way out, he spun back around and went after her again. I stood in front of her at the host stand and calmly asked him to leave again. I comped his meal and hope he doesn't come in again. We don't need verbally abusive customers.
Dinner was much calmer. Everyone was on their A-game. Only one customer issue: had a guy claim I put him on the wait list and that he was waiting for over 40 minutes. I didn't recognize him at all, think he was lying, but quickly got him sat and sent him some food as an apology. I really think he pulled one over on me but I have no proof...so no harm, no foul. On a wait by 7, which got up to about 45 minutes until 9pm. Cut Kelly at this time, Alex at 9:15, Grace at 9:30, and Ruthy at 9:45. No long ticket times or customer issue.
Specials: King Salmon Toro Carpaccio, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
-Mr. Tran frequently leaves the line to grab protein from the kitchen and doesn't seem to change his gloves and therefore doesn't wash his hands. Plates can be rather dirty after he's touched them. This is a serious health code violation, FYI. His rice balls for nigiri could use some work as they continue to be lopsided.
-Sayo had several difficult tables that put her in a bad mood. I tried be helpful but she was complaining all shift.
-Got a really good eye on Hatha today. Here are the things I noticed she needs to work on
Any VIP's in? Victoria, Rachel & Carlos, a few familiar faces.
Comps& Void Detail: lots of misring voids, some promo kome bucks, server error, kitchen error
R&M needs:
86'd items/ need more: Asashi
LY Lunch Sales: $1818
Projected Sales : $1847
TY Lunch Sales: $1883
+/- : 4% over LY & +$36 over PS
Lunch Covers: 117
Avg PPA: $16.09
LY Dinner Sales: $5771
Projected Sales : $4650
TY Dinner Sales: $4994
+/- : -13% under LY & +$344 over PS
Dinner Covers: 194
Avg PPA: $25.74
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: LUNCH- Kelly, Krystin, Sayo, Johnny (CL), Taylor (FR), Will (SA), Hatha (H)
DINNER- Kelly, Alex, Grace, Ruthy, Clair (CL), John & Hatha (H), Hiroe (FR), Will (SA)
Flow of Business, Cuts and Ticket Times: Weird flow at lunch. Lots of mistakes and moody customers. More about that later. Filled up around noon. Small wait of 10-15 minutes until about 1pm when I cut Kelly. Cut Krystin at 1:30, and Sayo at 1:50. Sushi bar was pretty backed up between noon and 1:30, with lots of lunch specials.
Chicken Katsu that wasn't cooked properly and then took 30 minutes before it hit the table. It looked at though it had been cut and then refried, it was dark and noticeably dry. I comped it AND gave the woman Kome bucks for next time. She seemed understanding. I totally get that sometimes we are slammed and food can take a long time, but we need to make sure we're sending out food of good quality at all times.
Kelly forgot to ring in two orders of Takoyaki AS APP. The table complained when their udon hit the table first...Kelly admitted she just plain forgot. I comped one under server error.
And there was the incident with Johnny Bell. I've interacted with him on a couple occasions; he can be pretty rude overall. The last time he was in, Sayo served him and found his requests particularly insulting. He walked in around noon today, there were two tables that were open and being reset. He immediately asked Hatha for an Asahi. She replied that she could seat him in a second. He and his wife were sat approximately 60 seconds later. Because she didn't jump to get him a beer, he was seething. Kelly told me this after he mentioned "that fucking hostess" a number of times. I asked Kelly to come get me if he continued with his behavior. She then said he was pissed off that his sushi was taking some time, as this was the height of service. I saw him jump up and that's when I intercepted him. I will happily share the whole story in person but here's the summation: He asked to speak to Take, called me a liar, and said he was not paying for his food. He never once mentioned what was wrong and how he could be helped. It was when he turned his attention to Hatha and called her the "C word" I finally asked him to leave, that speaking about the staff in this was not permitted. On his way out, he spun back around and went after her again. I stood in front of her at the host stand and calmly asked him to leave again. I comped his meal and hope he doesn't come in again. We don't need verbally abusive customers.
Dinner was much calmer. Everyone was on their A-game. Only one customer issue: had a guy claim I put him on the wait list and that he was waiting for over 40 minutes. I didn't recognize him at all, think he was lying, but quickly got him sat and sent him some food as an apology. I really think he pulled one over on me but I have no proof...so no harm, no foul. On a wait by 7, which got up to about 45 minutes until 9pm. Cut Kelly at this time, Alex at 9:15, Grace at 9:30, and Ruthy at 9:45. No long ticket times or customer issue.
Specials: King Salmon Toro Carpaccio, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
-Mr. Tran frequently leaves the line to grab protein from the kitchen and doesn't seem to change his gloves and therefore doesn't wash his hands. Plates can be rather dirty after he's touched them. This is a serious health code violation, FYI. His rice balls for nigiri could use some work as they continue to be lopsided.
-Sayo had several difficult tables that put her in a bad mood. I tried be helpful but she was complaining all shift.
-Got a really good eye on Hatha today. Here are the things I noticed she needs to work on
- Attention to detail: Whether it's soy dishes, chopsticks, or napkins, she regularly seats parties before a table has been completely set up. She also skimps on doing opening and closing side work
- Speed: she's rather slow to get everything done for opening side work and moves at a snail's pace when a sense of urgency is needed.
- More of a friendly approach. She has a tendency to be short with customers and doesn't always give them the right information as far as our protocol is concerned. She could use a refresher and definitely take a host test.
-John cocktailed a bit tonight and finally had a chance to sink his teeth into Aloha.
-Alex is a great addition to our waitstaff. He fits in nicely and recognizes many of our regulars.
Any VIP's in? Victoria, Rachel & Carlos, a few familiar faces.
Comps& Void Detail: lots of misring voids, some promo kome bucks, server error, kitchen error
R&M needs:
86'd items/ need more: Asashi
Monday Recap 7/18/16
Written By: Leary
LY Lunch Sales: $1788
Projected Sales : $2280 (-$159)
TY Lunch Sales: $2121
+/- : +$33, +19%
Lunch Covers: 107
Avg PPA: $19.82
LY Dinner Sales: $4137
Projected Sales : $5350 (-$660)
TY Dinner Sales: $4690
+/- : +$553, +13%
Dinner Covers: 174
Avg PPA: $26.95
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Lunch: Kelly, Clair, Sayo, Johnny Cl, Hiroe FR, Hatha H, Will SA
Dinner: Kelly, Clair, Ruthy, Dusten w/ Alex, Jason Cl, Taylor FR, Kaori SA, Dan & Chelsea H
Flow of Business, Cuts and Ticket Times:
Lunch was decent but not crazy. Had a pop at 12, another at 1, and another at 130. Kitchen was pretty busy all the way through, but got through it. Kazu got hit with a lot of sushi lunches, but also seemed liked a lot of specialty pieces were being ordered today. The PPA reflects that. We did have a couple 30 minute sushi lunches, and 1 35 minute sushi lunch. The tables were very patient today so no major issues, or comps needed. Went 2 on at 130, and 1 on at 150.
Dinner was pretty steady. Had an earlier pop than usual, but seem to die off a little bit earlier than what seems normal for this time of year. We ran out of seaweed salad today, so Daniel ran to the store around 6 to get some more. The kitchen was pretty unfocused when he was gone. Taylor was forgetting to cross items off so 2 gyozas were made twice. Also had a 32 minute taiyaki because no one ever called it out to Hector. I stayed in the Kitchen until Daniel got back, and everyone quickly got back on point. No other snags the rest of the night. Kelly had a few misrings, but either caught or we were able to reuse things. She started being hard on herself and getting a bit flustered. I assured everything was ok, and she just needed to to take her time and focus. She snapped out of it quickly after that. Clair had a table receive there rolls, and then realize they marked the sunshine incorrectly. The girl was allergic to salmon. Take got them their remake rolls really quickly and they were very appreciative. The business mellowed out by 830, but I was thinking we'd get a later pop. Ended up just trickling out at the end. Cut Dan at 830, 4 on at 840. 3 on at 9, 2 on at 920.
Specials:
3 Staff members that stood out (why/how):
-Chelsea had good things to say about Dan tonight. Also mentioned Renee seemed more on point last night. Great to hear.
-Alex had a steady shift in the back As, and Dusten hung back. He's going to have to get use to timing, and making his table talk a little more concise, but he'll be a strong addition to the floor.
Any VIP's in?
Comps& Void Detail:
Emp day off for Ruthy, and Angie from Sa-Ten
Emp Kome Bucks for Ruthy
Comped the 32 minute Taiyaki
SIN for Bullfight, Fukumoto, & 1 other I can't remember (Dusten handled it)
R&M needs:
Scott, Daniel mentioned that a lot of cutting boards are looking rough. Black marks, deep scratches and such. We did get marked off for this on our last health inspection. He also said we have some new ones in the trailer. Can you please go through the cutting boards tomorrow, and replace any badly damaged ones.
86'd items/ need more:
LY Lunch Sales: $1788
Projected Sales : $2280 (-$159)
TY Lunch Sales: $2121
+/- : +$33, +19%
Lunch Covers: 107
Avg PPA: $19.82
LY Dinner Sales: $4137
Projected Sales : $5350 (-$660)
TY Dinner Sales: $4690
+/- : +$553, +13%
Dinner Covers: 174
Avg PPA: $26.95
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Lunch: Kelly, Clair, Sayo, Johnny Cl, Hiroe FR, Hatha H, Will SA
Dinner: Kelly, Clair, Ruthy, Dusten w/ Alex, Jason Cl, Taylor FR, Kaori SA, Dan & Chelsea H
Flow of Business, Cuts and Ticket Times:
Lunch was decent but not crazy. Had a pop at 12, another at 1, and another at 130. Kitchen was pretty busy all the way through, but got through it. Kazu got hit with a lot of sushi lunches, but also seemed liked a lot of specialty pieces were being ordered today. The PPA reflects that. We did have a couple 30 minute sushi lunches, and 1 35 minute sushi lunch. The tables were very patient today so no major issues, or comps needed. Went 2 on at 130, and 1 on at 150.
Dinner was pretty steady. Had an earlier pop than usual, but seem to die off a little bit earlier than what seems normal for this time of year. We ran out of seaweed salad today, so Daniel ran to the store around 6 to get some more. The kitchen was pretty unfocused when he was gone. Taylor was forgetting to cross items off so 2 gyozas were made twice. Also had a 32 minute taiyaki because no one ever called it out to Hector. I stayed in the Kitchen until Daniel got back, and everyone quickly got back on point. No other snags the rest of the night. Kelly had a few misrings, but either caught or we were able to reuse things. She started being hard on herself and getting a bit flustered. I assured everything was ok, and she just needed to to take her time and focus. She snapped out of it quickly after that. Clair had a table receive there rolls, and then realize they marked the sunshine incorrectly. The girl was allergic to salmon. Take got them their remake rolls really quickly and they were very appreciative. The business mellowed out by 830, but I was thinking we'd get a later pop. Ended up just trickling out at the end. Cut Dan at 830, 4 on at 840. 3 on at 9, 2 on at 920.
Specials:
3 Staff members that stood out (why/how):
-Chelsea had good things to say about Dan tonight. Also mentioned Renee seemed more on point last night. Great to hear.
-Alex had a steady shift in the back As, and Dusten hung back. He's going to have to get use to timing, and making his table talk a little more concise, but he'll be a strong addition to the floor.
Any VIP's in?
Comps& Void Detail:
Emp day off for Ruthy, and Angie from Sa-Ten
Emp Kome Bucks for Ruthy
Comped the 32 minute Taiyaki
SIN for Bullfight, Fukumoto, & 1 other I can't remember (Dusten handled it)
R&M needs:
Scott, Daniel mentioned that a lot of cutting boards are looking rough. Black marks, deep scratches and such. We did get marked off for this on our last health inspection. He also said we have some new ones in the trailer. Can you please go through the cutting boards tomorrow, and replace any badly damaged ones.
86'd items/ need more:
Sunday, July 17, 2016
Sunday 7/17/16 PM recap
Written By: Dusten
LY Dinner Sales: 5213
Projected Sales : 5100
TY Dinner Sales: 6167
+/- : $1067 over PS and 18% over LY
Dinner Covers: 206
Avg PPA: 29.94
Weather: Oppressive Texas Heat
Special events?:
Who worked: Grace, Ruthy, Krystin, Jason training Alex, Clair CL, Tori H, Chelsea training Renee at H, Hiroe FR and Will SA
Flow of Business, Cuts and Ticket Times: Busy from almost start to finish. We half way filled up at open and were on wait before 6pm. We only died off by 9:30pm but still had people waling in until closed. Ticket times at the sushi bar were predictably high. Tables were consulted and counseled and no one seemed to mind. I cut down to 2 at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Eerie how smooth things went. Krystin is always a champ in her downtime- helping others, but even she got swamped at one point. Renee hasn't gotten terribly comfortable with all of us yet but she is opening up a bit. Yep. Everyone rocked it tonight. Sushi bar were champs as usual... not to downplay their work in any was just consistent and great. Mr. Tran's nigiri is looking better.
Any VIP's in? Nathan, Yellowjacket Bartender, Kate and Kelly came in
Comps& Void Detail: Yakiniku- guest changed mind
Veggie tempura- guest changed mind.
bday taiyaki
training for Alex, Jason, Renee and Chelsea
2 uni- meant unagi- we were able to reuse the pieces.
R&M needs:
86'd items/ need more: I think we have ordered all we need. Magic erasers? A woman left us a nice stain on the wall from her henna.
LY Dinner Sales: 5213
Projected Sales : 5100
TY Dinner Sales: 6167
+/- : $1067 over PS and 18% over LY
Dinner Covers: 206
Avg PPA: 29.94
Weather: Oppressive Texas Heat
Special events?:
Who worked: Grace, Ruthy, Krystin, Jason training Alex, Clair CL, Tori H, Chelsea training Renee at H, Hiroe FR and Will SA
Flow of Business, Cuts and Ticket Times: Busy from almost start to finish. We half way filled up at open and were on wait before 6pm. We only died off by 9:30pm but still had people waling in until closed. Ticket times at the sushi bar were predictably high. Tables were consulted and counseled and no one seemed to mind. I cut down to 2 at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Eerie how smooth things went. Krystin is always a champ in her downtime- helping others, but even she got swamped at one point. Renee hasn't gotten terribly comfortable with all of us yet but she is opening up a bit. Yep. Everyone rocked it tonight. Sushi bar were champs as usual... not to downplay their work in any was just consistent and great. Mr. Tran's nigiri is looking better.
Any VIP's in? Nathan, Yellowjacket Bartender, Kate and Kelly came in
Comps& Void Detail: Yakiniku- guest changed mind
Veggie tempura- guest changed mind.
bday taiyaki
training for Alex, Jason, Renee and Chelsea
2 uni- meant unagi- we were able to reuse the pieces.
R&M needs:
86'd items/ need more: I think we have ordered all we need. Magic erasers? A woman left us a nice stain on the wall from her henna.
Sunday AM Recap 7/17/16
Written By: Leary
LY Lunch Sales: $1867
Projected Sales : $2300 (+$283)
TY Lunch Sales: $$2583
+/- : +$716, +38%
Lunch Covers: 149
Avg PPA: $17.34
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Ruthy, Grace, Krystin, Clair Cl, Dan H, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a solid Sunday lunch. Seems like the Saturday and Sunday lunches have got back to being busier in general. The first hour was mellow, but we went on a 25-30 by 1230. Had a walk in 7 top, and a 6-top in the party room. The flow of business was nice and steady. The servers were on point, and needed very little assistance. Taylor was good about keeping the food organized so it was to help him out. Kitchen did a solid job in general. Ticket times were good all day. No customer issues, and no comps.
Specials:
3 Staff members that stood out (why/how):
-Dan did a solid job at the host stand today for his first solo shift. He asked good questions, and required very little help. I helped him out getting the first few tables on the list, and then just assisted here or there. His guest count per server was as close to perfect as you could get. The servers were happy with him as well, which is pretty uncommon for a new host.
-Taylor really did an awesome job being focused, and organized today. It made the kitchen pops run so smoothly.
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1867
Projected Sales : $2300 (+$283)
TY Lunch Sales: $$2583
+/- : +$716, +38%
Lunch Covers: 149
Avg PPA: $17.34
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Ruthy, Grace, Krystin, Clair Cl, Dan H, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a solid Sunday lunch. Seems like the Saturday and Sunday lunches have got back to being busier in general. The first hour was mellow, but we went on a 25-30 by 1230. Had a walk in 7 top, and a 6-top in the party room. The flow of business was nice and steady. The servers were on point, and needed very little assistance. Taylor was good about keeping the food organized so it was to help him out. Kitchen did a solid job in general. Ticket times were good all day. No customer issues, and no comps.
Specials:
3 Staff members that stood out (why/how):
-Dan did a solid job at the host stand today for his first solo shift. He asked good questions, and required very little help. I helped him out getting the first few tables on the list, and then just assisted here or there. His guest count per server was as close to perfect as you could get. The servers were happy with him as well, which is pretty uncommon for a new host.
-Taylor really did an awesome job being focused, and organized today. It made the kitchen pops run so smoothly.
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Saturday PM 7/16/16
Written By: Samara
LY Dinner Sales: $8105
Projected Sales : $8150
TY Dinner Sales: $6913
+/- : -15% under LY & -$1237 under PS
Dinner Covers: 253
Avg PPA: $27.32
Weather: 90's and hot
Special events?: Is there a convention going on? I noticed a couple tables with badges and looked really into Anime...
Who worked: Krystin, Ruthy, Mandy, Clair, Dusten (CL), John (SA), Chloe & Tori (H), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Slow start. Full and on a wait by 6:30. Steady 45 minute to 1 hour wait up until around 10pm.
7:00pm reso was very slow to ordered, having put in 2 rolls with Mandy at 8:40 and still wanted to get birthday desserts. I spoke with the 9pm reso when they arrived and they were mostly understanding. 7pm reso left the party room around 9:15pm and I sent a gyoza and an edamame as an apology for waiting.
Had a Camembert tempura hit 30 minutes. Not because the kitchen was slammed with tickets, but the order had to be remade.
Cut Krystin at 9:45 since her section was full and we were almost off the wait. Cut Ruthy at 10:10 and Mandy at 10:30.
Specials: Japanese Uni, Hirame
3 Staff members that stood out (why/how): John's attention to detail has been slacking lately. I noticed many tables with low soy sauce and/or the the table top not being thoroughly wiped down. He's also been extra chatty in the service station and kitchen. Might just need a friendly reminder to keep focused.
Clair's table bought the sushi bar a bottle of Sake and her glass. What a lovely compliment.
Any VIP's in? Not one that I noticed.
Comps& Void Detail: couple of misring voids, birthday desserts, 1 promo kome bucks,
R&M needs: Aloha stuff: the makanai button isn't calculating correctly, just fyi
86'd items/ need more: Japanese Uni
LY Dinner Sales: $8105
Projected Sales : $8150
TY Dinner Sales: $6913
+/- : -15% under LY & -$1237 under PS
Dinner Covers: 253
Avg PPA: $27.32
Weather: 90's and hot
Special events?: Is there a convention going on? I noticed a couple tables with badges and looked really into Anime...
Who worked: Krystin, Ruthy, Mandy, Clair, Dusten (CL), John (SA), Chloe & Tori (H), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Slow start. Full and on a wait by 6:30. Steady 45 minute to 1 hour wait up until around 10pm.
7:00pm reso was very slow to ordered, having put in 2 rolls with Mandy at 8:40 and still wanted to get birthday desserts. I spoke with the 9pm reso when they arrived and they were mostly understanding. 7pm reso left the party room around 9:15pm and I sent a gyoza and an edamame as an apology for waiting.
Had a Camembert tempura hit 30 minutes. Not because the kitchen was slammed with tickets, but the order had to be remade.
Cut Krystin at 9:45 since her section was full and we were almost off the wait. Cut Ruthy at 10:10 and Mandy at 10:30.
Specials: Japanese Uni, Hirame
3 Staff members that stood out (why/how): John's attention to detail has been slacking lately. I noticed many tables with low soy sauce and/or the the table top not being thoroughly wiped down. He's also been extra chatty in the service station and kitchen. Might just need a friendly reminder to keep focused.
Clair's table bought the sushi bar a bottle of Sake and her glass. What a lovely compliment.
Any VIP's in? Not one that I noticed.
Comps& Void Detail: couple of misring voids, birthday desserts, 1 promo kome bucks,
R&M needs: Aloha stuff: the makanai button isn't calculating correctly, just fyi
86'd items/ need more: Japanese Uni
Saturday, July 16, 2016
Saturday AM Recap 7/16/16
Written By: Leary
LY Lunch Sales: $2636
Projected Sales : $2900 (-$264)
TY Lunch Sales: $2636
+/- : +$66, +3%
Lunch Covers: 145
Avg PPA: $18.18
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and sunny
Special events?:
Who worked:
Krystin, Kelly, Sophia, Johnny Cl, Hiroe FR, John w/ Renee H, Will SA
Flow of Business, Cuts and Ticket Times:
It was pretty slow most of the shift. We were mostly full besides the sushi bar by 1 with a steady rotation of tables going in and out. I cut Kristen at 2, and gave the back Bs to Johnny. We did get a normal Saturday late pop, but not as big as usual. The sushi bar and restaurant filled up, and we had a 7 top come in at 2:35. Everything ran pretty smoothly. The 7 top were a table of young girls that had lot of modifications and special needs so it through Johnny off for a minute. Everyone helped him out out, and he was quickly back on track. Ticket times were great. No customer issues and no comps.
Specials:
3 Staff members that stood out (why/how):
-Renee ran the ipad today, and seem to be feeling a lot more comfortable with it by the end of the shift.
-Will wasn't here at 1130. John asked me if I wanted him to go get will since he doesn't have a phone that we could call. I said yes. Luckily they live right down the street now so Will was here by 11:48. He walked in and got straight to work, but spent most of the shift avoiding me. I asked him what happened at the end of the shift, and he said his charger was packed away and his phoned died so no alarm. I wrote him up, and told him if it happened again it could lead to a loss of shifts or possible termination depending on the circumstances.
Any VIP's in?
Comps& Void Detail:
Several Voids from servers still getting use to the system, but no comps.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2636
Projected Sales : $2900 (-$264)
TY Lunch Sales: $2636
+/- : +$66, +3%
Lunch Covers: 145
Avg PPA: $18.18
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and sunny
Special events?:
Who worked:
Krystin, Kelly, Sophia, Johnny Cl, Hiroe FR, John w/ Renee H, Will SA
Flow of Business, Cuts and Ticket Times:
It was pretty slow most of the shift. We were mostly full besides the sushi bar by 1 with a steady rotation of tables going in and out. I cut Kristen at 2, and gave the back Bs to Johnny. We did get a normal Saturday late pop, but not as big as usual. The sushi bar and restaurant filled up, and we had a 7 top come in at 2:35. Everything ran pretty smoothly. The 7 top were a table of young girls that had lot of modifications and special needs so it through Johnny off for a minute. Everyone helped him out out, and he was quickly back on track. Ticket times were great. No customer issues and no comps.
Specials:
3 Staff members that stood out (why/how):
-Renee ran the ipad today, and seem to be feeling a lot more comfortable with it by the end of the shift.
-Will wasn't here at 1130. John asked me if I wanted him to go get will since he doesn't have a phone that we could call. I said yes. Luckily they live right down the street now so Will was here by 11:48. He walked in and got straight to work, but spent most of the shift avoiding me. I asked him what happened at the end of the shift, and he said his charger was packed away and his phoned died so no alarm. I wrote him up, and told him if it happened again it could lead to a loss of shifts or possible termination depending on the circumstances.
Any VIP's in?
Comps& Void Detail:
Several Voids from servers still getting use to the system, but no comps.
R&M needs:
86'd items/ need more:
Friday PM 7/15/16
Written By: Samara
LY Dinner Sales: $6520
Projected Sales : $7575
TY Dinner Sales: $7799
+/- : +20% over PS & +$224 over PS
Dinner Covers: 245
Avg PPA: 31.83
Weather:
Special events?:
Who worked: Ruthy, Johnny, Krystin, Sophia, Dusten (CL), John training Dan (SA), Taylor (FR), Chelsea training Renee (H), Chloe hosted as well
Flow of Business, Cuts and Ticket Times: Busy from start to finish. It was the first night this week where I felt the flow was comfortable; that servers worked really well with the new POS. So much so I started to notice the careless misrings begin again. On a 45 minute- 1 hour wait by 6:30, which stayed that way steadily until about 9:30pm. I cut Ruthy at 9:45 since her section was full, Johnny at 10:10, Krystin at 10:40, and Sophia at 10:50.
Notices some crabby attitudes from customers waiting but I'm assuming it's the hot weather. The lobby was noticeably more crowded than usual. Summer weather can make people irritable.
Couple of long ticket times from the sushi bar but no customer issues.
Specials:
3 Staff members that stood out (why/how): Chloe had a difficult interaction with an older woman waiting. The woman gave Chloe an earful about wanting to be sat immediately even though she was 1 of an incomplete 5. Renee overheard the woman call the hosts "not very bright". I wish I had overheard it and been able to say something in the moment but I didn't. She was crowding the host stand for many minutes when I finally asked if I could assist her in any way. She protested again about the seating policy and said something about the "host with pigtails" (Chloe) not seating her. I reiterated our policy and explained it was out of fairness...the woman huffed and puffed at me when I said Chloe was just doing her job. Chloe let the customer get to her but was able to shake it off as the shift went on.
I had to correct John's training skills early in the night. It felt more like having two sloppy sever assistants rather than one training the other. Trays were being left on chairs for hosts to find when they were seating people. Tables were not neatly being reset. It felt very chaotic. I asked John to let Dan do most of the heavy lifting and correct him when needed. It seemed hard for John to let go, but when he finally did, it really made the biggest difference. Dan needs to work on stacking dishes and prioritizing but he has an excellent sense of urgency and pretty good attention to detail.
Didn't really get a good sense of what Renee is capable of yet. Chelsea did say she
Any VIP's in? Susan & Jason, Kumi, a few other familiar Friday faces
Comps& Void Detail: Bunch of voided misrings, Birthday Dessert
R&M needs:
86'd items/ need more: crayons...did we order them or do I need to still order them?
LY Dinner Sales: $6520
Projected Sales : $7575
TY Dinner Sales: $7799
+/- : +20% over PS & +$224 over PS
Dinner Covers: 245
Avg PPA: 31.83
Weather:
Special events?:
Who worked: Ruthy, Johnny, Krystin, Sophia, Dusten (CL), John training Dan (SA), Taylor (FR), Chelsea training Renee (H), Chloe hosted as well
Flow of Business, Cuts and Ticket Times: Busy from start to finish. It was the first night this week where I felt the flow was comfortable; that servers worked really well with the new POS. So much so I started to notice the careless misrings begin again. On a 45 minute- 1 hour wait by 6:30, which stayed that way steadily until about 9:30pm. I cut Ruthy at 9:45 since her section was full, Johnny at 10:10, Krystin at 10:40, and Sophia at 10:50.
Notices some crabby attitudes from customers waiting but I'm assuming it's the hot weather. The lobby was noticeably more crowded than usual. Summer weather can make people irritable.
Couple of long ticket times from the sushi bar but no customer issues.
Specials:
3 Staff members that stood out (why/how): Chloe had a difficult interaction with an older woman waiting. The woman gave Chloe an earful about wanting to be sat immediately even though she was 1 of an incomplete 5. Renee overheard the woman call the hosts "not very bright". I wish I had overheard it and been able to say something in the moment but I didn't. She was crowding the host stand for many minutes when I finally asked if I could assist her in any way. She protested again about the seating policy and said something about the "host with pigtails" (Chloe) not seating her. I reiterated our policy and explained it was out of fairness...the woman huffed and puffed at me when I said Chloe was just doing her job. Chloe let the customer get to her but was able to shake it off as the shift went on.
I had to correct John's training skills early in the night. It felt more like having two sloppy sever assistants rather than one training the other. Trays were being left on chairs for hosts to find when they were seating people. Tables were not neatly being reset. It felt very chaotic. I asked John to let Dan do most of the heavy lifting and correct him when needed. It seemed hard for John to let go, but when he finally did, it really made the biggest difference. Dan needs to work on stacking dishes and prioritizing but he has an excellent sense of urgency and pretty good attention to detail.
Didn't really get a good sense of what Renee is capable of yet. Chelsea did say she
Any VIP's in? Susan & Jason, Kumi, a few other familiar Friday faces
Comps& Void Detail: Bunch of voided misrings, Birthday Dessert
R&M needs:
86'd items/ need more: crayons...did we order them or do I need to still order them?
Friday, July 15, 2016
Friday AM Recap 7/15/16
Written By: Leary
LY Lunch Sales: $2160
Projected Sales : $2250
TY Lunch Sales: $2711
+/- : +$551, +$26%
Lunch Covers: 148
Avg PPA: $18.32
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and sunny
Special events?:
Who worked:
Grace, Mandy w/ Alex, Sayo, Clair Cl, Hatha H, Taylor FR, John w/ Dan
Flow of Business, Cuts and Ticket Times:
It was a busier lunch than we've had in awhile. Pretty much full and on a wait by noon, got up to a 25-30 wait, and stayed full until close. We had some snags, but got through the shift ok. Table 20 ticket printed about 15 minutes after Clair ordered it. Didn't happen with any other tickets today. The Kitchen did a good job knocking it out in a timely manner and the table was fine and happy, but it did add some stress to an already busy shift. B2 ordered a Kayaku Udon, but when it arrived he told Mandy what he actually wanted was actually the Ten Zaru. The Kitchen made the remake quickly. He was very thankful, and had a lot of good things to say about Mandy. Had to remake a Gyoza for the same table because the first came out burnt. It ended up being about 25 minutes so I comped it. He ended up leaving his phone, and when he came back he thanked me again for the wonderful experience. Had the next B2 order a philly roll, and when it came out he told Mandy that he forgot to mention he was highly allergic to shellfish. He was already almost done with his Yakuniku, and said he didn't want to wait for a replacement. I went by and mentioned that next time if he mentions it when ordering we will be happy to accommodate his needs. He appreciated me touching base. Tickets got a little higher than normal today, but customers were happy to wait.
Aloha went down after lunch. Tech support got it into safe mode. Turns out someone threw a roll of trash bags on the shelf with the network box. It unplugged a cable. Once it was plugged back in everything was fine. Informed Samara and Dusten to tell the staff to not put anything on the top shelf under aloha system.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-DNL for philly that customer mentioned he was allergic to shellfish after it was delivered
-Kitchen Error for a 22 minute Gyoza that was remade, but came out late.
-Guest changed mind for an Udon, but he wanted Ten Zaru
R&M needs:
-Pest issues- We discussed this today. I will contact ABC again Monday morning about building inspection.
-Asahi Keg is pouring extra foamy. Seems like the regulator might be off. Dusten will contact them Sunday night to come out Monday morning.
86'd items/ need more:
LY Lunch Sales: $2160
Projected Sales : $2250
TY Lunch Sales: $2711
+/- : +$551, +$26%
Lunch Covers: 148
Avg PPA: $18.32
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and sunny
Special events?:
Who worked:
Grace, Mandy w/ Alex, Sayo, Clair Cl, Hatha H, Taylor FR, John w/ Dan
Flow of Business, Cuts and Ticket Times:
It was a busier lunch than we've had in awhile. Pretty much full and on a wait by noon, got up to a 25-30 wait, and stayed full until close. We had some snags, but got through the shift ok. Table 20 ticket printed about 15 minutes after Clair ordered it. Didn't happen with any other tickets today. The Kitchen did a good job knocking it out in a timely manner and the table was fine and happy, but it did add some stress to an already busy shift. B2 ordered a Kayaku Udon, but when it arrived he told Mandy what he actually wanted was actually the Ten Zaru. The Kitchen made the remake quickly. He was very thankful, and had a lot of good things to say about Mandy. Had to remake a Gyoza for the same table because the first came out burnt. It ended up being about 25 minutes so I comped it. He ended up leaving his phone, and when he came back he thanked me again for the wonderful experience. Had the next B2 order a philly roll, and when it came out he told Mandy that he forgot to mention he was highly allergic to shellfish. He was already almost done with his Yakuniku, and said he didn't want to wait for a replacement. I went by and mentioned that next time if he mentions it when ordering we will be happy to accommodate his needs. He appreciated me touching base. Tickets got a little higher than normal today, but customers were happy to wait.
Aloha went down after lunch. Tech support got it into safe mode. Turns out someone threw a roll of trash bags on the shelf with the network box. It unplugged a cable. Once it was plugged back in everything was fine. Informed Samara and Dusten to tell the staff to not put anything on the top shelf under aloha system.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-DNL for philly that customer mentioned he was allergic to shellfish after it was delivered
-Kitchen Error for a 22 minute Gyoza that was remade, but came out late.
-Guest changed mind for an Udon, but he wanted Ten Zaru
R&M needs:
-Pest issues- We discussed this today. I will contact ABC again Monday morning about building inspection.
-Asahi Keg is pouring extra foamy. Seems like the regulator might be off. Dusten will contact them Sunday night to come out Monday morning.
86'd items/ need more:
Thursday, July 14, 2016
Thursday PM recap
Written By: Chelsea
LY Dinner Sales: $4656
Projected Sales : $5283 (-$89)
TY Dinner Sales: $5194
+/- : 12% over LY
Dinner Covers: 197
Avg PPA: $26.37
Weather: hot and humid
Special events?:
Who worked: Ruthy, Kelly, Mandy, Sophia, Dusten CL, Will SA and John FR. Chloe training Renee on Host.
Flow of Business, Cuts and Ticket Times: Pretty steady start, had a small line upon opening but it only filled about 1/3 of the restaurant. Went on a wait by 7. Pretty smooth night for the most part, everyone still getting used to the Aloha system. Went off a wait by 9 pm. Cut Ruthy and Kelly at 9:30.
Specials: Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
Any VIP's in? Yellow from Peelander Z
Comps& Void Detail: some test voids to explore the Aloha system, 2 bday taiyaki, one bluefin sashimi voided because it was supposed to be poke but it was remade. One suzuki kimchi recovery because it didn't come out until way too late. Two inari nigiri voided because customer changed mind.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4656
Projected Sales : $5283 (-$89)
TY Dinner Sales: $5194
+/- : 12% over LY
Dinner Covers: 197
Avg PPA: $26.37
Weather: hot and humid
Special events?:
Who worked: Ruthy, Kelly, Mandy, Sophia, Dusten CL, Will SA and John FR. Chloe training Renee on Host.
Flow of Business, Cuts and Ticket Times: Pretty steady start, had a small line upon opening but it only filled about 1/3 of the restaurant. Went on a wait by 7. Pretty smooth night for the most part, everyone still getting used to the Aloha system. Went off a wait by 9 pm. Cut Ruthy and Kelly at 9:30.
Specials: Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
Any VIP's in? Yellow from Peelander Z
Comps& Void Detail: some test voids to explore the Aloha system, 2 bday taiyaki, one bluefin sashimi voided because it was supposed to be poke but it was remade. One suzuki kimchi recovery because it didn't come out until way too late. Two inari nigiri voided because customer changed mind.
R&M needs:
86'd items/ need more:
Thursday PM recap
Written By: Chelsea
LY Dinner Sales: $4656
Projected Sales : $5283 (-$89)
TY Dinner Sales: $5194
+/- : 12% over LY
Dinner Covers: 197
Avg PPA: $26.37
Weather: hot and humid
Special events?:
Who worked: Ruthy, Kelly, Mandy, Sophia, Dusten CL, Will SA and John FR. Chloe training Renee on Host.
Flow of Business, Cuts and Ticket Times: Pretty steady start, had a small line upon opening but it only filled about 1/3 of the restaurant. Went on a wait by 7. Pretty smooth night for the most part, everyone still getting used to the Aloha system. Went off a wait by 9 pm. Cut Ruthy and Kelly at 9:30.
Specials: Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
Any VIP's in? Yellow from Peelander Z
Comps& Void Detail: some test voids to explore the Aloha system, 2 bday taiyaki, one bluefin sashimi voided because it was supposed to be poke but it was remade. One suzuki kimchi recovery because it didn't come out until way too late. Two inari nigiri voided because customer changed mind.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4656
Projected Sales : $5283 (-$89)
TY Dinner Sales: $5194
+/- : 12% over LY
Dinner Covers: 197
Avg PPA: $26.37
Weather: hot and humid
Special events?:
Who worked: Ruthy, Kelly, Mandy, Sophia, Dusten CL, Will SA and John FR. Chloe training Renee on Host.
Flow of Business, Cuts and Ticket Times: Pretty steady start, had a small line upon opening but it only filled about 1/3 of the restaurant. Went on a wait by 7. Pretty smooth night for the most part, everyone still getting used to the Aloha system. Went off a wait by 9 pm. Cut Ruthy and Kelly at 9:30.
Specials: Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
Any VIP's in? Yellow from Peelander Z
Comps& Void Detail: some test voids to explore the Aloha system, 2 bday taiyaki, one bluefin sashimi voided because it was supposed to be poke but it was remade. One suzuki kimchi recovery because it didn't come out until way too late. Two inari nigiri voided because customer changed mind.
R&M needs:
86'd items/ need more:
Thursday AM Recap
Written By: Leary
LY Lunch Sales: $1721
Projected Sales : $1850 (-$110)
TY Lunch Sales: $1740
+/- : +$ +$19, +1%
Lunch Covers: 106
Avg PPA: $16.42
Previous Days Labor: Still working on Reporting for Aloha
Previous Days Comps:
Controllable Comps:
Weather: Keeps getting hotter
Special events?:
Who worked:
Krystin, Kelly, Sayo, Johnny CL, Will SA, Hatha H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Not much to report. It was pretty calm most of the day. Never went on a wait except for a a 5-top waiting for the party room to be set up, and a 6-top waiting about 20 minutes for a couple of tables to be pushed together. We did have a small late pop towards the end where about 10 tables walk in at 130, but then that was it. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
Still working out all the kinks for Aloha. I think we got the major issues resolved before the weekend, but still needing to customize reports, and fix some printing issues. Lots of typos, but I will fixing those soon.
86'd items/ need more:
LY Lunch Sales: $1721
Projected Sales : $1850 (-$110)
TY Lunch Sales: $1740
+/- : +$ +$19, +1%
Lunch Covers: 106
Avg PPA: $16.42
Previous Days Labor: Still working on Reporting for Aloha
Previous Days Comps:
Controllable Comps:
Weather: Keeps getting hotter
Special events?:
Who worked:
Krystin, Kelly, Sayo, Johnny CL, Will SA, Hatha H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Not much to report. It was pretty calm most of the day. Never went on a wait except for a a 5-top waiting for the party room to be set up, and a 6-top waiting about 20 minutes for a couple of tables to be pushed together. We did have a small late pop towards the end where about 10 tables walk in at 130, but then that was it. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
Still working out all the kinks for Aloha. I think we got the major issues resolved before the weekend, but still needing to customize reports, and fix some printing issues. Lots of typos, but I will fixing those soon.
86'd items/ need more:
Wednesday 7/13/16 recap
Written By: Dusten
LY Lunch Sales: 1639
Projected Sales : 1850
TY Lunch Sales: 1644
+/- : 0% change from LY and -$206 under PS
Lunch Covers: I didn't catch it before I left for my break.
Avg PPA:
LY Dinner Sales: 4380
Projected Sales : 4600
TY Dinner Sales: 4615
+/- : 5% over LY and $15 over PS
Dinner Covers: 173
Avg PPA: 26.68
Previous Days Labor: N/A
Previous Days Comps: N/A
Controllable Comps: N/A
Weather: high 90's
Special events?:
Who worked: Lunch: Mandy, Kelly, Naoto, Johnny CL, Will SA, Taylor FR, Hatha H
Dinner: Mandy, Sayo, Grace, Camacho, Sophia CL, John SA, Kaori training Alex at FR, Chelsea training Dan at Host with Hatha as well.
Flow of Business, Cuts and Ticket Times: Lunch was slow. It gave servers time to gain footing with the new computer system. It was called to my attention that servers cannot check ticket times. There is going to be a laundry list of tweaks for the new computer system coming in over the next couple weeks at least. On the other hand, there will be lots about the new system that everyone will have to accept and adapt to. As far as I know there were no crazy ticket times and everyone was well taken care of. I cut Mandy at 1pm, Naoto at 1:15pm and left the rest to Johnny at 1:45pm
Dinner was livelier. I could feel Hatha tense up as we got busy and people started to ask her for drinks. She isn't TABC certified yet, so I made a few drinks and put the tickets on the rail. We were on a wait pretty early on. It died off around 8:30pm. I cut Mandy then. Things stayed fairly steady until close. I cut Sayo at 9pm and Grace at 9:30pm.
Specials:
3 Staff members that stood out (why/how): It is cool to have Alex back. I know that he can help bring back some of the old school Kome style. He came up from the kitchen to tell me that a gyoza that had been on the line for 15 minutes had busted open and the kitchen was remaking it right away. That sort of attention to detail and pro-active communication is a rarity with our newer staff members. I know he has extensive background with this restaurant, but I'm hoping his presence will rove an asset to not just his section when serving and his example rubs off on a few of the others.
-Sophia and Grace both were helpful with servers less familiar with the Aloha system.
Any VIP's in? Some regulars for lunch. Blond girl with short butchy haircut. Tara and Kelvin for lunch. The overly polite white-looking guy from JFC. Kelly came in for dinner, as did Brandon- Sophia's BF. Hatha's dad came in. She only told me after they'd been sat for a while. She mistook my surprise at her not telling me about him sooner for surprise that he is a white guy. That was funny. Fastball dude and his kid.
Comps& Void Detail: I had to reopen a LOT of checks today. I know the new system is tripping people up, but I really didn't anticipate so many checks being closed out wrong. To make it worse the checks were closed out completely. It would be prudent to add something about this in pre-shift. Servers: Don't close your check out until you know you did it correctly!
void sunomono misring.
Open food $12 void for bitches brew roll- rerang as special roll.
Tako sashimi- comped . Printer error. We thought maybe because the printer was open while the order was on hold and that somehow affected it printing. I tried putting an aji nigiri on hold and opened up the sushi bar printer. I closed the printer before the hold was over and it still printed the ticket. So, voided that aji piece also for testing.
2x aji aburi- table meant zato-ichi
R&M needs: Another roach came out in the back B 's tonight at about 9:45pm... of course they could wait 15-20 minutes. I smashed it good and the table that spotted it were totally fine.
The soft-serve machine is not being cleaned properly when Sophia and I aren't closing. There is a drip catch pan on the left side of the machine that hasn't been removed and washed regularly. As a result there is a sticky nasty mess growing mildew (at least) and a small insect infestation. I honestly do not know how we can clean that mess out of there. It wouldn't surprise me if those conditions aren't contributing to the freezing of the mix and other complications. It may be worth a call to the company. I did have Scott, in all his kitchen managerial expertise look at it, just from a cleaning standpoint and he wasn't too sure how to proceed. Again, this may be something the company we lease it from can help us with.
86'd items/ need more: We are low on crayons. It has got to be expensive throwing away every pack of crayons each time we use them. If they aren't completely destroyed by the last kids to get them, could we have the host just rubber band them back together for the next kids?
LY Lunch Sales: 1639
Projected Sales : 1850
TY Lunch Sales: 1644
+/- : 0% change from LY and -$206 under PS
Lunch Covers: I didn't catch it before I left for my break.
Avg PPA:
LY Dinner Sales: 4380
Projected Sales : 4600
TY Dinner Sales: 4615
+/- : 5% over LY and $15 over PS
Dinner Covers: 173
Avg PPA: 26.68
Previous Days Labor: N/A
Previous Days Comps: N/A
Controllable Comps: N/A
Weather: high 90's
Special events?:
Who worked: Lunch: Mandy, Kelly, Naoto, Johnny CL, Will SA, Taylor FR, Hatha H
Dinner: Mandy, Sayo, Grace, Camacho, Sophia CL, John SA, Kaori training Alex at FR, Chelsea training Dan at Host with Hatha as well.
Flow of Business, Cuts and Ticket Times: Lunch was slow. It gave servers time to gain footing with the new computer system. It was called to my attention that servers cannot check ticket times. There is going to be a laundry list of tweaks for the new computer system coming in over the next couple weeks at least. On the other hand, there will be lots about the new system that everyone will have to accept and adapt to. As far as I know there were no crazy ticket times and everyone was well taken care of. I cut Mandy at 1pm, Naoto at 1:15pm and left the rest to Johnny at 1:45pm
Dinner was livelier. I could feel Hatha tense up as we got busy and people started to ask her for drinks. She isn't TABC certified yet, so I made a few drinks and put the tickets on the rail. We were on a wait pretty early on. It died off around 8:30pm. I cut Mandy then. Things stayed fairly steady until close. I cut Sayo at 9pm and Grace at 9:30pm.
Specials:
3 Staff members that stood out (why/how): It is cool to have Alex back. I know that he can help bring back some of the old school Kome style. He came up from the kitchen to tell me that a gyoza that had been on the line for 15 minutes had busted open and the kitchen was remaking it right away. That sort of attention to detail and pro-active communication is a rarity with our newer staff members. I know he has extensive background with this restaurant, but I'm hoping his presence will rove an asset to not just his section when serving and his example rubs off on a few of the others.
-Sophia and Grace both were helpful with servers less familiar with the Aloha system.
Any VIP's in? Some regulars for lunch. Blond girl with short butchy haircut. Tara and Kelvin for lunch. The overly polite white-looking guy from JFC. Kelly came in for dinner, as did Brandon- Sophia's BF. Hatha's dad came in. She only told me after they'd been sat for a while. She mistook my surprise at her not telling me about him sooner for surprise that he is a white guy. That was funny. Fastball dude and his kid.
Comps& Void Detail: I had to reopen a LOT of checks today. I know the new system is tripping people up, but I really didn't anticipate so many checks being closed out wrong. To make it worse the checks were closed out completely. It would be prudent to add something about this in pre-shift. Servers: Don't close your check out until you know you did it correctly!
void sunomono misring.
Open food $12 void for bitches brew roll- rerang as special roll.
Tako sashimi- comped . Printer error. We thought maybe because the printer was open while the order was on hold and that somehow affected it printing. I tried putting an aji nigiri on hold and opened up the sushi bar printer. I closed the printer before the hold was over and it still printed the ticket. So, voided that aji piece also for testing.
2x aji aburi- table meant zato-ichi
R&M needs: Another roach came out in the back B 's tonight at about 9:45pm... of course they could wait 15-20 minutes. I smashed it good and the table that spotted it were totally fine.
The soft-serve machine is not being cleaned properly when Sophia and I aren't closing. There is a drip catch pan on the left side of the machine that hasn't been removed and washed regularly. As a result there is a sticky nasty mess growing mildew (at least) and a small insect infestation. I honestly do not know how we can clean that mess out of there. It wouldn't surprise me if those conditions aren't contributing to the freezing of the mix and other complications. It may be worth a call to the company. I did have Scott, in all his kitchen managerial expertise look at it, just from a cleaning standpoint and he wasn't too sure how to proceed. Again, this may be something the company we lease it from can help us with.
86'd items/ need more: We are low on crayons. It has got to be expensive throwing away every pack of crayons each time we use them. If they aren't completely destroyed by the last kids to get them, could we have the host just rubber band them back together for the next kids?
Wednesday, July 13, 2016
Tuesday 7/12/16
Written By: Samara
LY Lunch Sales: $1057
Projected Sales : $1650
TY Lunch Sales: $1780
+/- : +68% over LY & +$130 over PS
Lunch Covers: 109
Avg PPA: $16.33
LY Dinner Sales: $4267
Projected Sales : $3853
TY Dinner Sales: $4551
+/- : +18% over LY & +$284 over PS
Dinner Covers: 176
Avg PPA: $25.86
Previous Days Labor: N/A due to the new system
Previous Days Comps: N/A
Controllable Comps: N/A
Weather:
Special events?:
Who worked: LUNCH- Kelly, Camacho, Grace, Johnny (CL), John training Dan (H), Taylor (FR), Will (SA)
DINNER- Kelly, Krystin, Sayo, Ruthy, Camacho (CL), Hiroe (FR), John (SA), Chloe trained Alex (H), Hatha hosted as well
Flow of Business, Cuts and Ticket Times: Lunch started off slow but was on full roll by noon. Never on a wait. The servers continued to be helpful in letting me know what buttons and mods were missing from the new POS. I cut Kelly at 1:15, Camacho at 1:40 and kept two on until close since everyone is still getting used to the new computers. Several long ticket times for the sushi bar but I kept a good line of communication with customers, so no comps from that. One comp during lunch: 50% recovery on a long ticket time curry. The ticket time wasn't particularly high, but the guy put up a fuss, so I did my best to smooth things over.
Dinner also started off rather slow. Picked up by 7:45 and a 45 minutes wait until about 9:30. We ended up having issues with the new system and only having one computer for the majority of the night---tickets for the sushi bar were ringing up in the server station, etc. This definitely shifted a few servers moods--it's almost like they forgot how long we've been relying on a single computer for a month now. I think everyone managed very well, considering all the extra challenges.
Lots of campers tonight...it's been awhile since I've noticed it this bad. At one point we had 6+ tables over 1 hour and a half, couple of those tables was over 2 hours. It didn't really affect the wait though. Maybe because we went on a wait later in the evening.
Cut Hatha at 8:45 even though we were still on a wait. Alex was standing around with nothing to do and since Chloe was his training, I let Hatha go early. Cut Kelly at 9, Sayo at 9:15, Krystin at 9:30, and Ruthy at 9:50.
I ordered pizza.
Specials: Japanese Uni, Shishito Peppers
3 Staff members that stood out (why/how): Grace and Kelly had a touch of clumsiness today. 4 or so racks of ginger/wasabi set ups came tumbling down on Grace at lunch when she opened the cooler. At dinner, Kelly had two miso soups practically explode in the server station. Not sure how it happened but it was miraculous and sudden as I was standing next to her when it happened.
And then of course there is the Asahi tap. Grace, Kelly, Sayo, Ruthy, AND Krystin all were sprayed with beer on multiple occasions. I sent a message to Ben E. Keith to come check up on it.
Alex obviously knows what to do at the host stand. I did have to remind Chloe to let him run the board from time to time, as she and Hatha were guarding the IPad like it was their newborn baby. My only criticism is Alex was almost too helpful...I did ask him to not run food since the it's really the last priority for a host. I do like that he took initiative to help the SA. I have zero worries for him as a server.
Any VIP's in? Dennis & Justin from Roosevelt Room, Kenny, Cole and David from Cheer Ups, Elizabeth's broker Ben, Diana from Sala & Betty
Comps& Void Detail: couple of misring voids, 3 promo kome bucks, sent Dennis and Justin a Beef Carpaccio, 50% recovery on a curry
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1057
Projected Sales : $1650
TY Lunch Sales: $1780
+/- : +68% over LY & +$130 over PS
Lunch Covers: 109
Avg PPA: $16.33
LY Dinner Sales: $4267
Projected Sales : $3853
TY Dinner Sales: $4551
+/- : +18% over LY & +$284 over PS
Dinner Covers: 176
Avg PPA: $25.86
Previous Days Labor: N/A due to the new system
Previous Days Comps: N/A
Controllable Comps: N/A
Weather:
Special events?:
Who worked: LUNCH- Kelly, Camacho, Grace, Johnny (CL), John training Dan (H), Taylor (FR), Will (SA)
DINNER- Kelly, Krystin, Sayo, Ruthy, Camacho (CL), Hiroe (FR), John (SA), Chloe trained Alex (H), Hatha hosted as well
Flow of Business, Cuts and Ticket Times: Lunch started off slow but was on full roll by noon. Never on a wait. The servers continued to be helpful in letting me know what buttons and mods were missing from the new POS. I cut Kelly at 1:15, Camacho at 1:40 and kept two on until close since everyone is still getting used to the new computers. Several long ticket times for the sushi bar but I kept a good line of communication with customers, so no comps from that. One comp during lunch: 50% recovery on a long ticket time curry. The ticket time wasn't particularly high, but the guy put up a fuss, so I did my best to smooth things over.
Dinner also started off rather slow. Picked up by 7:45 and a 45 minutes wait until about 9:30. We ended up having issues with the new system and only having one computer for the majority of the night---tickets for the sushi bar were ringing up in the server station, etc. This definitely shifted a few servers moods--it's almost like they forgot how long we've been relying on a single computer for a month now. I think everyone managed very well, considering all the extra challenges.
Lots of campers tonight...it's been awhile since I've noticed it this bad. At one point we had 6+ tables over 1 hour and a half, couple of those tables was over 2 hours. It didn't really affect the wait though. Maybe because we went on a wait later in the evening.
Cut Hatha at 8:45 even though we were still on a wait. Alex was standing around with nothing to do and since Chloe was his training, I let Hatha go early. Cut Kelly at 9, Sayo at 9:15, Krystin at 9:30, and Ruthy at 9:50.
I ordered pizza.
Specials: Japanese Uni, Shishito Peppers
3 Staff members that stood out (why/how): Grace and Kelly had a touch of clumsiness today. 4 or so racks of ginger/wasabi set ups came tumbling down on Grace at lunch when she opened the cooler. At dinner, Kelly had two miso soups practically explode in the server station. Not sure how it happened but it was miraculous and sudden as I was standing next to her when it happened.
And then of course there is the Asahi tap. Grace, Kelly, Sayo, Ruthy, AND Krystin all were sprayed with beer on multiple occasions. I sent a message to Ben E. Keith to come check up on it.
Alex obviously knows what to do at the host stand. I did have to remind Chloe to let him run the board from time to time, as she and Hatha were guarding the IPad like it was their newborn baby. My only criticism is Alex was almost too helpful...I did ask him to not run food since the it's really the last priority for a host. I do like that he took initiative to help the SA. I have zero worries for him as a server.
Any VIP's in? Dennis & Justin from Roosevelt Room, Kenny, Cole and David from Cheer Ups, Elizabeth's broker Ben, Diana from Sala & Betty
Comps& Void Detail: couple of misring voids, 3 promo kome bucks, sent Dennis and Justin a Beef Carpaccio, 50% recovery on a curry
R&M needs:
86'd items/ need more:
Tuesday, July 12, 2016
Monday PM 7/11/16
Written By: Samara
LY Dinner Sales: $4490
Projected Sales :
TY Dinner Sales: $5307
+/- : +18% over LY
Dinner Covers: 188
Avg PPA: $28.23
Previous Days Labor: 15%
Previous Days Comps: 6%
Controllable Comps: 2.5%
Weather:
Special events?: First night with Aloha!
Who worked: Sophia, Ruthy, Krystin, Mandy, Clair (CL), Kaori (SA), Taylor (FR), Chelsea & Chloe training Dan (H)
Flow of Business, Cuts and Ticket Times: Steady Monday night. FOH worked really well under a learn as you go situation with the new POS. Small wait from 7:30-8:30. I cut Chelsea at 8:45 since it seemed like Chloe and Dan were holding it down at the host stand. Cut Sophia and Krystin at 9:30, Ruthy at 9:40, and Mandy at 9:50. No long ticket times or customer issue to note, thankfully.
Specials: Japanese Uni
3 Staff members that stood out (why/how): Sophia, who uses Aloha at Stubb's, was the most helpful to the other servers as they were getting used to the new system.
Ruthy and Krystin were definitely a little frustrated with the new system for obvious reasons but got more comfortable as the night went on.
I'm rewriting sidework for hosts and servers this week and evals will also be done by the end of the week.
Any VIP's in? Service industry folk from Vegan Nom and East Side King
Comps& Void Detail: A few test voids, A couple of SIN, comps before the HH prices were entered in correctly, training meals for hosts
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4490
Projected Sales :
TY Dinner Sales: $5307
+/- : +18% over LY
Dinner Covers: 188
Avg PPA: $28.23
Previous Days Labor: 15%
Previous Days Comps: 6%
Controllable Comps: 2.5%
Weather:
Special events?: First night with Aloha!
Who worked: Sophia, Ruthy, Krystin, Mandy, Clair (CL), Kaori (SA), Taylor (FR), Chelsea & Chloe training Dan (H)
Flow of Business, Cuts and Ticket Times: Steady Monday night. FOH worked really well under a learn as you go situation with the new POS. Small wait from 7:30-8:30. I cut Chelsea at 8:45 since it seemed like Chloe and Dan were holding it down at the host stand. Cut Sophia and Krystin at 9:30, Ruthy at 9:40, and Mandy at 9:50. No long ticket times or customer issue to note, thankfully.
Specials: Japanese Uni
3 Staff members that stood out (why/how): Sophia, who uses Aloha at Stubb's, was the most helpful to the other servers as they were getting used to the new system.
Ruthy and Krystin were definitely a little frustrated with the new system for obvious reasons but got more comfortable as the night went on.
I'm rewriting sidework for hosts and servers this week and evals will also be done by the end of the week.
Any VIP's in? Service industry folk from Vegan Nom and East Side King
Comps& Void Detail: A few test voids, A couple of SIN, comps before the HH prices were entered in correctly, training meals for hosts
R&M needs:
86'd items/ need more:
Sunday, July 10, 2016
Sunday 7/10 PM
Written By: Dusten
LY Dinner Sales: 4840
Projected Sales : 4653
TY Dinner Sales: 5187
+/- : 7% increase over LY and beat PS by $534
Dinner Covers: 181
Avg PPA: 28.66
Weather: mid nineties
Special events?: The last shift before our new computer system! Vaya con Dios Future POS... Don't let the door smack you on the ass on your way out!
Who worked: Krystin, Ruthy, Grace, Clair CL, Hiroe FR, Will SA, Tori H and Chelsea training Dan up front.
Flow of Business, Cuts and Ticket Times: Busy from opening time. We were on a wait within the first 30 minutes. Everyone did a great job buckling down and working with nearly every department being short-handed. Sushi bar did an awesome job. Everything looked great. No ticket time issues that I am aware of. Quote times seemed spot on as well. Being short on servers I waited until 9pm to cut Krystin. We still had steady tables coming in and I saw Grace and Ruthy struggling, so I didn't cut again until about 9:45pm.
Specials:
3 Staff members that stood out (why/how): Met Dan today. Chelsea says he seems like a good worker. I'm usually a little nervous when I hear this about new hires. It makes me worry that trainers may overlook, or underestimate the finer points of the positions and when it's the trainee's first solo shift they panic and flounder. I had this talk with Chelsea. She is already a stickler for details, so I'm confident she didn't miss much with him. She did mention he is looking to advance to server.
-Will has been doing a good job that I have noticed lately. He is quick when he needs to be. Still, keep an eye on his downtime and prioritization of duties. He gets too focused on watering when he should be bussing. I'll see him setting up tables 5 minutes from close with no wait, rather than just getting all the dirty tables cleaned off.
-I have noticed a lot of overpouring of drinks. Ruthy had sake glasses with the masu box filled to the brim. Kelly was good enough to ask about her pour on wines when she was cocktailing over the weekend. I would just like to ask all managers to be conscious of this in their observations of food and drink going out. I have been emphasizing the use of the measuring glasses for wine and bubbles. Particularly the sake and the okinawa breeze drinks. We are short a good number of bottles of Wyclef. For sake, the masu box, I was trained, should not be even halfway full when pouring a sake glass. I know the box size has changed slightly, but not by so much that Ruthy should have Kanbara spilling over the top of it.
Any VIP's in? My friend Krystal who owns Crave Chocolate and her husband Ian. A photographer friend of Clairs.
Comps& Void Detail: 6x $15 Kome buck cards
1 DNL tako- guest didn't like the eel sauce on the piece.
FNF for Clair's friends
Lot's of misrings... none were made. Ruthy got her tables mixed around and double rang some things:
1x spooky roll, an Alone Together, a longhorn roll, a surf and turf, a summertime, hamachi and suzuki sashimis
bday taiyaki
R&M needs:
86'd items/ need more: saba sushi, madai, tamago
LY Dinner Sales: 4840
Projected Sales : 4653
TY Dinner Sales: 5187
+/- : 7% increase over LY and beat PS by $534
Dinner Covers: 181
Avg PPA: 28.66
Weather: mid nineties
Special events?: The last shift before our new computer system! Vaya con Dios Future POS... Don't let the door smack you on the ass on your way out!
Who worked: Krystin, Ruthy, Grace, Clair CL, Hiroe FR, Will SA, Tori H and Chelsea training Dan up front.
Flow of Business, Cuts and Ticket Times: Busy from opening time. We were on a wait within the first 30 minutes. Everyone did a great job buckling down and working with nearly every department being short-handed. Sushi bar did an awesome job. Everything looked great. No ticket time issues that I am aware of. Quote times seemed spot on as well. Being short on servers I waited until 9pm to cut Krystin. We still had steady tables coming in and I saw Grace and Ruthy struggling, so I didn't cut again until about 9:45pm.
Specials:
3 Staff members that stood out (why/how): Met Dan today. Chelsea says he seems like a good worker. I'm usually a little nervous when I hear this about new hires. It makes me worry that trainers may overlook, or underestimate the finer points of the positions and when it's the trainee's first solo shift they panic and flounder. I had this talk with Chelsea. She is already a stickler for details, so I'm confident she didn't miss much with him. She did mention he is looking to advance to server.
-Will has been doing a good job that I have noticed lately. He is quick when he needs to be. Still, keep an eye on his downtime and prioritization of duties. He gets too focused on watering when he should be bussing. I'll see him setting up tables 5 minutes from close with no wait, rather than just getting all the dirty tables cleaned off.
-I have noticed a lot of overpouring of drinks. Ruthy had sake glasses with the masu box filled to the brim. Kelly was good enough to ask about her pour on wines when she was cocktailing over the weekend. I would just like to ask all managers to be conscious of this in their observations of food and drink going out. I have been emphasizing the use of the measuring glasses for wine and bubbles. Particularly the sake and the okinawa breeze drinks. We are short a good number of bottles of Wyclef. For sake, the masu box, I was trained, should not be even halfway full when pouring a sake glass. I know the box size has changed slightly, but not by so much that Ruthy should have Kanbara spilling over the top of it.
Any VIP's in? My friend Krystal who owns Crave Chocolate and her husband Ian. A photographer friend of Clairs.
Comps& Void Detail: 6x $15 Kome buck cards
1 DNL tako- guest didn't like the eel sauce on the piece.
FNF for Clair's friends
Lot's of misrings... none were made. Ruthy got her tables mixed around and double rang some things:
1x spooky roll, an Alone Together, a longhorn roll, a surf and turf, a summertime, hamachi and suzuki sashimis
bday taiyaki
R&M needs:
86'd items/ need more: saba sushi, madai, tamago
Sunday AM 7/10/16
Written By: Samara
LY Lunch Sales: $1920
Projected Sales : $2420
TY Lunch Sales: $2233
+/- : +16% over LY & -$187 under PS
Lunch Covers: 124
Avg PPA: $18.01
Previous Days Labor: 11%
Previous Days Comps: 4%
Controllable Comps: 4.92% (DNL & FNF)
Weather:
Special events?: none
Who worked: Krystin, Ruthy, Lindsey, Mandy (CL), Chelsea training Dan (H), Will (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Slow start. Filled up around noon but never really on wait. No long ticket times or customer issues. All staff were in a great mood and it was noticeable by the flow on the floor. Cut Krystin at 12:45, Ruth at 1:30, and Lindsey at 1:45.
Specials:
3 Staff members that stood out (why/how): Dan seemed very receptive to Chelsea's training. Quick learner. He'll fit in nicely here.
Will left before I could see if he had cleaned the bathrooms or not. Something to mention in pre-shift as a reminder for everyone?
Any VIP's in? Sayo, my friend from elementary school Paul
Comps& Void Detail:
-Training meals for Dan & Chelsea
-Employee Day off for Sayo
-Couple of misrings
-Sent my friend 4 pieces of nigiri using the manager comp
R&M needs:
86'd items/ need more: Need more red wine glasses, printer paper for Kitchen & Sushi bar
LY Lunch Sales: $1920
Projected Sales : $2420
TY Lunch Sales: $2233
+/- : +16% over LY & -$187 under PS
Lunch Covers: 124
Avg PPA: $18.01
Previous Days Labor: 11%
Previous Days Comps: 4%
Controllable Comps: 4.92% (DNL & FNF)
Weather:
Special events?: none
Who worked: Krystin, Ruthy, Lindsey, Mandy (CL), Chelsea training Dan (H), Will (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Slow start. Filled up around noon but never really on wait. No long ticket times or customer issues. All staff were in a great mood and it was noticeable by the flow on the floor. Cut Krystin at 12:45, Ruth at 1:30, and Lindsey at 1:45.
Specials:
3 Staff members that stood out (why/how): Dan seemed very receptive to Chelsea's training. Quick learner. He'll fit in nicely here.
Will left before I could see if he had cleaned the bathrooms or not. Something to mention in pre-shift as a reminder for everyone?
Any VIP's in? Sayo, my friend from elementary school Paul
Comps& Void Detail:
-Training meals for Dan & Chelsea
-Employee Day off for Sayo
-Couple of misrings
-Sent my friend 4 pieces of nigiri using the manager comp
R&M needs:
86'd items/ need more: Need more red wine glasses, printer paper for Kitchen & Sushi bar
Saturday AM Recap
Written By: Leary
LY Lunch Sales: $2410
Projected Sales : $2650 (+$393)
TY Lunch Sales: $3043
+/- : +26%, +$633
Lunch Covers: 164
Avg PPA: $18.44
Previous Days Labor: 12%
Previous Days Comps: 4%
Controllable Comps: 5.23%
Weather: Hot & Sunny
Special events?:
Who worked:
Krystin, Lindsey, Sophia, Johnny Cl, John SA, Chloe H, Hiroe FR,
Flow of Business, Cuts and Ticket Times:
It was a slow start, but we slowly filled up by 1230. Had a few 5 tops, and 1 walk-in 6-top in the party room. Never went on wait, and the sushi bar never filled up all the way, but we had a steady flow most of the shift so the sales ended up pretty decent. Started dying off a little after 2. I was thinking we might get a late pop, but never happened. Went 3 on at 230, and gave the last few tables to Johnny. Ticket times were good. Had a few sushi lunches hit 25 minutes towards the end of the shift. The servers were a little impatient, but the customers were fine.
Sophia had a table say that they had ordered chirashi lunch that never came. She had read the order back to them, but I guess they didn't catch it when she did. We had already gave last call and were closed, but Toshi was cooperative and made it. Just wanted to make the table happy in the end.
Specials:
3 Staff members that stood out (why/how):
-Started the shift with out a host. Chloe had asked Hatha to work for her in the beginning of the week, and Hatha agreed. She reminded her again yesterday, and Hatha said she had it. Then sent her a text late last night saying she had a doctors appointment, and could do it. Chloe had gotten her shift covered to pick up her mom from the airport. She sent me a message in hotchedules last night, and called me this morning. I told her it was fine and to just come in when she dropped her mom off, and she did. She should have put in hotschedules, but still a little unreliable on Hatha's part.
-Kristen was super helpful with the host stand today. She's always productive during her down time, and helping others out.
Any VIP's in?
Comps& Void Detail:
A couple of voided misrings.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2410
Projected Sales : $2650 (+$393)
TY Lunch Sales: $3043
+/- : +26%, +$633
Lunch Covers: 164
Avg PPA: $18.44
Previous Days Labor: 12%
Previous Days Comps: 4%
Controllable Comps: 5.23%
Weather: Hot & Sunny
Special events?:
Who worked:
Krystin, Lindsey, Sophia, Johnny Cl, John SA, Chloe H, Hiroe FR,
Flow of Business, Cuts and Ticket Times:
It was a slow start, but we slowly filled up by 1230. Had a few 5 tops, and 1 walk-in 6-top in the party room. Never went on wait, and the sushi bar never filled up all the way, but we had a steady flow most of the shift so the sales ended up pretty decent. Started dying off a little after 2. I was thinking we might get a late pop, but never happened. Went 3 on at 230, and gave the last few tables to Johnny. Ticket times were good. Had a few sushi lunches hit 25 minutes towards the end of the shift. The servers were a little impatient, but the customers were fine.
Sophia had a table say that they had ordered chirashi lunch that never came. She had read the order back to them, but I guess they didn't catch it when she did. We had already gave last call and were closed, but Toshi was cooperative and made it. Just wanted to make the table happy in the end.
Specials:
3 Staff members that stood out (why/how):
-Started the shift with out a host. Chloe had asked Hatha to work for her in the beginning of the week, and Hatha agreed. She reminded her again yesterday, and Hatha said she had it. Then sent her a text late last night saying she had a doctors appointment, and could do it. Chloe had gotten her shift covered to pick up her mom from the airport. She sent me a message in hotchedules last night, and called me this morning. I told her it was fine and to just come in when she dropped her mom off, and she did. She should have put in hotschedules, but still a little unreliable on Hatha's part.
-Kristen was super helpful with the host stand today. She's always productive during her down time, and helping others out.
Any VIP's in?
Comps& Void Detail:
A couple of voided misrings.
R&M needs:
86'd items/ need more:
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