Friday AM Recap 7/8/16

Written By: Leary

LY Lunch Sales: $1713
Projected Sales :  $2200 (+$152)
TY Lunch Sales: $2352
+/- : +37%,  +$639
Lunch Covers: 146
Avg PPA: $16.11

Previous Days Labor: 14%

Previous Days Comps: 6%
Controllable Comps: 3.05%

Weather: Hot and Sunny

Special events?:

Who worked:
Sayo, Kelly, Krystin, Clair Cl, Hatha H, Taylor FR, John SA

Flow of Business, Cuts and Ticket Times:
It was a really solid Friday lunch. Took a little bit to warm up, but we were full, and on a small wait by 1230. Had an 11-top and 6-top in the party room. Stayed full and on a small on & off wait until about 130. Went 2 on at 145.

Ticket times were mostly good. One table was a little grumpy about a 35 minute sushi lunch. It was during the peak of business, and the bento had hit the table about 10 minutes earlier. I talked to them, and explained how busy the sushi bar was. They were understanding, but asked for a box. I gave them 1/2 off on the sushi lunch, and they were happy in the end. We also had a couple of servers ring in rolls modified "rush". 3 were rung during the pop. I talked to them after the shift, and explained that considering the volume of business it's hard to expect that of the sushi bar. 1 or 2 shift maybe, but 3 in about 10 minutes when they're trying to complete other orders is too much. 2 could have been avoided by better timing. 1 could have been avoided by simple communication with the table. Samara talked about it in pre-shift, and we should continue to remind servers that communication with tables about sushi times are key during peak times.
Kitchen tickets were really good. Had 1 22-minute ramen because the noddles ended up being remade, but that was the only real long ticket snag.    

3 Staff members that stood out (why/how):
-After thinking about the bathroom side work, I decided to make it an opening duty for hosts, and a closing duty for SAs. That way it's getting done before and after every shift. I will send a message out in hotschedules.
-Hatha seemed to struggle a little at the host stand today. At one point she asked for advice about where to put 2 5-tops. It was early in the shift, and explained that we just put chairs at the end of 4-tops, which tables it works better with, and to just follow normal rotation. I checked on her throughout the shift, and she seemed to be doing ok, but still needs some fine tuning. She is new and young, and the host stand can be a little intimidating when solo. We just need to keep an eye on her, and make she to guide her in the right direction.
-Patrick had a busy shift at the Ramen station, but handed it like a pro considering it was only his second Ramen shift. He had a couple of snags, but times overall were great. Really great hire for the kitchen. Not sure if he got noodle training at Daruma, but after Dusten's comment on Wednesday about Hector's training it might be a good idea. I think he would really benefit, and soak up the knowledge.

Any VIP's in?

Comps& Void Detail:
-Voided a cancelled alone together
-1/2 off Sushi lunch Long ticket time

R&M needs:

86'd items/ need more: