Sunday 7/24/16 recap

Written By: Dusten

LY Lunch Sales: 2598
Projected Sales : 2780
TY Lunch Sales: 2828
+/- : $48 over PS and 9% over LY
Lunch Covers: 151
Avg PPA: 18.73


LY Dinner Sales: 5138
Projected Sales : 6200
TY Dinner Sales: 5431
+/- : 6% over LY and short $769 of PS
Dinner Covers: 186
Avg PPA: 29.20


Weather: Hot.

Special events?:


Who worked: Lunch: Alex, Krystin, Mandy, Camacho CL, Taylor FR, Dan H, Will SA
Dinner:Alex, Krystin, Cindy, Grace, Clair CL, Hiroe FR, Will SA, Chelsea and Renee H

Flow of Business, Cuts and Ticket Times: Lunch was steady. Had some kitchen items, rather and entire tables order, take 30 minutes. They had a ramen, amazu chicken and a katsu-don. The amazu was made thai style and had to be remade. I'm not sure why the other dishes had to take so long other than maybe the kitchen was trying to have everything go out at once. Either way, no one other than the kitchen was aware of the situation until it had already been too long. I told them that if something needs to be remade, they need to have the food-runner relay the message to the appropriate server so they can at least let the table know the progress of their order. No one wants to wait that long with no news. I took 20% off their ticket.
Another table had to have their yakiniku teishoku remade because it was cold in the middle. Gave them a 50% recover comp on that item.

Dinner was a little odd with the pacing of customers. We had 15 covers walk in at opening. We got a good pop and filled up at 6pm. That died off and the restaurant was almost empty at &pm. Things picked up again 30 minutes later and then we were on wait almost until close. Toshi got hit with a ton of tickets towards the end. Not having a zero-ban is rough I'm sure. I cut Alex and Krystin at the first sign of a lull around 9:15 and then Cindy at 9:35. I let Clair and Grace close it down.

Specials: 7 tsubugai, 1 salmon katsu, i couldn't find the snow crab numbers which makes me wonder if I did the others right.

3 Staff members that stood out (why/how): Dan did pretty well at the host stand during lunch. I had to redirect him back towards the stand a couple of times. He seemed to want to wander away and do things as he might if there was another host. I told him to just let me know what he needed. Also he isn't taking babies that need high-chairs into consideration when putting larger tables together. We had an 8-top plus baby that we originally set up for just 8 (using A3+A7) adults. After I got the correct head count, we put together A7 and A8 for more room. Luckily they didn't have to wait but a minute longer. Do we not count children/babies whatever for our PPA?
-It was really nice to have Cindy back tonight. I put her in the middle B's without any reservations. We did have a walk-in 6-top that was sat just before a very decisive B2. That bogged her down slightly but Krystin and Clair helped her out. She is familiar with Aloha and will do fine after another shift or two.
-Kelly has broken down crying a couple of times over the weekend towards the end of her shifts. Once was because she had the last table of the night at the end of a double. She said something about working 7 shifts straight. Last night she was sobbing because a soy sauce container spilled in the refrigerator as she was cleaning out the bottom. I tried to comfort her both times, but she was just so despondent. I just worry about her stress levels towards the end of a long day.
-Camacho is on a tear lately. He rarely signs out of the computer, he usually leaves out whatever sake he had out for someone else to put away. These are of course microcosms of his larger issues. Today he forgot to ring in Dan's food. He doesn't think the closer should be ringing in support staff food. I told him I understand being busy and offered possible solutions. Ask the staff member to hand write their order- that helps me, or if he really is way too busy, ask a MOD for help. I don't think there needs to be some broad sweeping change of policy just because he feels inconvenienced or can't be bothered with someone that isn't tipping him.
-Krystin owes the bank $2. She was short after buying lunch and then didn't take in any cash during dinner. Still, she's a rock star on the floor. She did drop a topo-chico in the office. I inadvertently shielded the computer with my back and shoulders and she got the floor cleaned pretty quickly.


Any VIP's in? Rachel and Carlos, Victor, Marco formerly of Daruma, Kindo-san, my friend Ben.

Comps& Void Detail: previously mentioned lunch comps
b-day soft serve
1x $15 kome buck card
yakitori set- server error.
comped a shumai for long ticket time during lunch. apparently the kitchen lost that ticket.
uni box- 86'd
spooky roll voided- table cancelled
2 botan ebi- table cancelled

R&M needs: I emailed Brian with Asahi. He says he is sending 60 glasses. He also said he already sent us a cleaning kit and a new tap. He sent me a video that, while in Japanese, ought to help with our issues.
Pauline mentioned the water pressure coming from the nozzle in the dish station was very low. Also we had to send back glasses a couple times for rewashing. Matt says he changed out the water. I don;t know if these things are related.
Also the bus tub rack in the dish-pit is rusted really badly. Either someone is going to get a really nasty cut, or the whole setup is going to collapse under the weight of a full

86'd items/ need more: okonomiyaki, takoyaki, tako