Written By: Elizabeth
*note: sorry I titled last night Monday. I usually work doubles on Monday, but it was Tuesday...I changed it for record keeping purposes.
LY Lunch Sales: $1115
Projected Sales : $1314
TY Lunch Sales: $2053
+/- : +84% LY and +$739 PS
Lunch Covers: 99
Avg PPA: $20.74
LY Dinner Sales: $3381
Projected Sales : $3914
TY Dinner Sales: $5257
+/- : +55% LY and +$1343 PS
Dinner Covers: 184
Avg PPA: $28.57
For the day we ended with 63% over LY and +$2082 over PS. For a grand total of $7310 in sales today! That's the equivalent of a slow Friday my friends! Awesome way to end the month.
Previous Days Labor: 21%
Previous Days Comps: 3.94%
Controllable Comps: 9.97%
Weather: Warm- 90s. Sunny.
Special events?:
Who worked:
AM: Sayo, Naoto, Mandy, Johnny CL. Junko Host, Jason FR, Erika SA
PM: Naoto, Camacho, Miho, Clair, Sophia CL. Cindy/Jason Host, Erika SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was very similar to yesterday, it wasn't really picking up at all, so I made cuts and went 2 on around 1pm, then we got our pop at 1:25. It was Naoto & Johnny on and they handled the volume very well. Delegated what they needed and just hustled to the end. Scott was in for lunch and paperwork, and he will start on Saturday with me at 10am.
Dinner was busy- a lot busier than we expected. We went on a wait around 6:30 and didn't come off the wait until 9:15. It was a very steady, busy night. No major issues otherwise.
Robin was on Yaki tonight and did a good job. Except at the very end with some employee food. I don't know if she was rushing to finish up, but my Yakiniku, Hiroe's Yakiniku, Clair's Yakitori & Sushi bars Yakitori were all undercooked and semi raw. We sent them all back and asked that she cook them up a bit more- but then my beef came out over cooked and chewy. This has happened to me several times with Yakiniku at dinner. I love ordering it at Lunch because it's juicy and tender, but nearly every time I order it at dinner it's tough, chewy and dry. I have mentioned this before and haven't seen any improvement.
Update: B1 also received a dry, chewy yakiniku. And Sophia's shio saba was dry also. Just something to note.
Specials:
Meta Modern IPA- Sold the rest of them! Woohoo! Camacho took the winnings this time- sold 5 of the 9 remaining.
Escolar 4
Shishito Peppers 7
Tempura Squash & Zucchini 2
Blue Fin 13 (so we sold more blue fin tonight than last night. I know Take was concerned with the low numbers we sold last night. And i'm not sure if it was due to business tonight, or the fact that on the specials sheet I worded it "Blue Fin Nigiri" rather than "Hon-Maguro Nigiri". When I read his comment about it, I thought maybe it was because it was vague on the specials sheet, so I tested that notion out tonight. But with business way busier than last night, it's really hard to tell.
Toro 10
Tsk. Set (madai, king salmon, katsuo) 10
3 Staff members that stood out (why/how):
-Erika is slowly getting better with her tray work. You can tell she is getting more and more comfortable holding the tray while wiping the table. Needs work, but showing improvement.
- I had to reopen a check for Naoto tonight, despite talking about it in pre shift. He knew he made a mistake- I reiterated that we need to slow down!
Any VIP's in?
Lunch: Global Catch guy, Jody from WitchCraft beer Store, Sweet couple who's name (for the love of sushi) I CAN NOT REMEMBER!!! But I love them so. They're so sweet and she's such a fighter!
Abel, Dominic and friend, Lindsey's husband Dan (and then her when she was done)
Dinner: Cooper & Meiko, Ben Gordon
Comps& Void Detail:
Emp day off for Abel & Lindsey.
FNF for some pieces sent to VIPs
Training meal for Scott
Kome Bucks, employee- Lindsey and Dan at B8
1 Promo Kome Bucks
R&M needs:
86'd items/ need more:
Wednesday, September 30, 2015
Tuesday, September 29, 2015
Tuesday 9.29.15
Written By: Elizabeth
LY Lunch Sales: $1535
Projected Sales : $1642
TY Lunch Sales: $1376
+/- : -10% LY and -$266 PS
Lunch Covers: 85
Avg PPA: $16.19
LY Dinner Sales: $2798
Projected Sales : $3360
TY Dinner Sales: $3947
+/- : +41% over LY and +$587 PS
Dinner Covers: 151
Avg PPA: $26.14
Previous Days Labor: 25% ooof!
Previous Days Comps: 5.57%
Controllable Comps: 13.27 % due to Mandy's misrings, etc.
Weather: Sunny and low 90s/humid.
Special events?:
Who worked:
Lunch: Mandy, Lindsey, Sayo, Johnny CL. Erika SA, Junko Host, Sigele FR.
Dinner: Lindsey, Clair, Camacho, Stephanie, Kate CL. Cindy Host, Hiroe FR & Erika Bus
Flow of Business, Cuts and Ticket Times:
Lunch was slow overall. Cut Lindsey at 12:30, and went 2 on at 1pm. Sayo and Johnny team worked it out until the end. Great job by both of them. The kitchen got hit pretty hard but Jersey and Alex pumped it out. There were some 20 minute tickets, but I bought one table some pork belly to smooth things over.
A woman called around 2:30 and said she just ate lunch here and she was double charged. I assured it was only an error and the second charge would drop off in a few days. I asked who her server was, it was Johnny. Turns out he DID double charge her. accidentally of course. So I reopened the other check he closed out on accident, discounted it and he paid cash for the $8 lunch tab.
Dinner was decent. Much better than last year apparently. Had a nice strong start to the evening. I put the Meta Modern and Uncle Billys beers on the specials sheet and ran a contest on them. Lindsey won, selling 7 of the Uncle Billys, Camacho also sold the bulk of the rest of the UB beers. Meta Modern remains, and will be featured again tomorrow night. A great way to get rid of excess product (don't know why I didn't think of this sooner!) The night was steady busy and we went on a short 10 minute wait here and there, and some IC parties too. I cut Lindsey around 8:30 and went 2 on at 9pm. Kate and Stephanie handled the hand full of tables that came in during the last hour.
Specials:
Escolar 2
Shishito 3
Tempura 5
Tsk. Set 7
Blue Fin 5
Toro 1
3 Staff members that stood out (why/how):
-Sigele is really great at keeping an eye on ticket times. Always alerts me. Great work!
-Erika really needs to pick up the pace. I don't quite know how to tell her to hurry up other than that.
-Kate had two tables request her tonight. Nice to see that.
Any VIP's in?
Lunch: Zach (old alamo mgr, but now at Antonellis), Kaila (Serendipity), Eye DR Couple.
Dinner: Familiar faces, unfamiliar names.
Comps& Void Detail:
FNF for 2 pieces pork belly for Zach, and for Kaila
Guest changed mind- they ordered the Midnight sun but when it hit the table they said "oh we meant the sunshine roll, oops!"
Bday dessert
Recovery for 2 pieces pork belly for long ticket time from kitchen at lunch.
R&M needs:
I repaired the front door handle.
86'd items/ need more:
LY Lunch Sales: $1535
Projected Sales : $1642
TY Lunch Sales: $1376
+/- : -10% LY and -$266 PS
Lunch Covers: 85
Avg PPA: $16.19
LY Dinner Sales: $2798
Projected Sales : $3360
TY Dinner Sales: $3947
+/- : +41% over LY and +$587 PS
Dinner Covers: 151
Avg PPA: $26.14
Previous Days Labor: 25% ooof!
Previous Days Comps: 5.57%
Controllable Comps: 13.27 % due to Mandy's misrings, etc.
Weather: Sunny and low 90s/humid.
Special events?:
Who worked:
Lunch: Mandy, Lindsey, Sayo, Johnny CL. Erika SA, Junko Host, Sigele FR.
Dinner: Lindsey, Clair, Camacho, Stephanie, Kate CL. Cindy Host, Hiroe FR & Erika Bus
Flow of Business, Cuts and Ticket Times:
Lunch was slow overall. Cut Lindsey at 12:30, and went 2 on at 1pm. Sayo and Johnny team worked it out until the end. Great job by both of them. The kitchen got hit pretty hard but Jersey and Alex pumped it out. There were some 20 minute tickets, but I bought one table some pork belly to smooth things over.
A woman called around 2:30 and said she just ate lunch here and she was double charged. I assured it was only an error and the second charge would drop off in a few days. I asked who her server was, it was Johnny. Turns out he DID double charge her. accidentally of course. So I reopened the other check he closed out on accident, discounted it and he paid cash for the $8 lunch tab.
Dinner was decent. Much better than last year apparently. Had a nice strong start to the evening. I put the Meta Modern and Uncle Billys beers on the specials sheet and ran a contest on them. Lindsey won, selling 7 of the Uncle Billys, Camacho also sold the bulk of the rest of the UB beers. Meta Modern remains, and will be featured again tomorrow night. A great way to get rid of excess product (don't know why I didn't think of this sooner!) The night was steady busy and we went on a short 10 minute wait here and there, and some IC parties too. I cut Lindsey around 8:30 and went 2 on at 9pm. Kate and Stephanie handled the hand full of tables that came in during the last hour.
Specials:
Escolar 2
Shishito 3
Tempura 5
Tsk. Set 7
Blue Fin 5
Toro 1
3 Staff members that stood out (why/how):
-Sigele is really great at keeping an eye on ticket times. Always alerts me. Great work!
-Erika really needs to pick up the pace. I don't quite know how to tell her to hurry up other than that.
-Kate had two tables request her tonight. Nice to see that.
Any VIP's in?
Lunch: Zach (old alamo mgr, but now at Antonellis), Kaila (Serendipity), Eye DR Couple.
Dinner: Familiar faces, unfamiliar names.
Comps& Void Detail:
FNF for 2 pieces pork belly for Zach, and for Kaila
Guest changed mind- they ordered the Midnight sun but when it hit the table they said "oh we meant the sunshine roll, oops!"
Bday dessert
Recovery for 2 pieces pork belly for long ticket time from kitchen at lunch.
R&M needs:
I repaired the front door handle.
86'd items/ need more:
Monday, September 28, 2015
Monday PM 9/28/15
Written By: Samara
LY Dinner Sales: $3574
Projected Sales : $4160
TY Dinner Sales: $3069
+/- : -14% of LY and -$1091 of PS
Dinner Covers: 110
Avg PPA: $27.90
Weather: 85 and overcast and then sunny again.
Special events?: My first managing shift! Monday Night Football and MLB baseball on TV
Who worked: Kate, Joel, Mandy, Clair, Camacho CL, Ruthy/Jason H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Slow. The slowest. So very slow I cut Kate at 7:15pm and Jason (host) at 7:30pm. Almost full restaurant after 8pm. Cut Joel at 8:30pm. Cut Mandy at 9pm. Cut Ruthie and Clair at 9:30pm. Nothing to report on ticket times. Generally lots of server missrings tonight (see below) even though we were slow.
Specials:
Grilled Escolar 5
Shishito Peppers 7
Hon Maguro 15
Toro Nigiri 7
Tsukiji Set 7
3 Staff members that stood out (why/how): Mandy is still feeling under the weather. She was vocal about not wanting to take any extra tables outside of her section, so Joel and Kate teamed up to take more tables when we opened. She perked up as the night went on but ended up making a lot of mistakes (see Comps&Voids for missring details). She switched checks for B5 and B6. B5 unknowingly paid B6's check and left before she noticed the error. B6 was understanding and willing to pay the difference of $6. Spoke to Kayo. She explained to me how to handle situations like this in the future.
Kate was very helpful tonight for me personally. She was eager to answer any questions I had regarding the menu, service, and POS.
Any VIP's in? New regular Michael who usually comes in alone and sits at the sushi bar came in with family. Some familiar faces but mostly unfamiliar faces.
Comps& Void Detail:
-Server missring. Clair rang in an Austin roll for A7 instead of an Alone Together.
-FNF for Take's friend at S1.
-Server missring. Mandy rang in two pieces of Uni nigiri instead of an Uni box. Sushi bar reused the Uni.
-Server missring. Mandy rang in 6 pieces of Unagi nigiri instead of 6 pieces of Ankimo. Hector normally orders 3 pieces of Unagi and 3 Pork Belly, so agreed to take the missring and no fish would go to waste.
-Server missring. Camacho rang in 1 Sake Toro sashimi and 1 Hama Toro sashimi which was supoosed to be bigir instead. He paid for the missrings.
R&M needs: The front door handle is starting to come off. Needs fixing ASAP.
86'd items/ need more:
LY Dinner Sales: $3574
Projected Sales : $4160
TY Dinner Sales: $3069
+/- : -14% of LY and -$1091 of PS
Dinner Covers: 110
Avg PPA: $27.90
Weather: 85 and overcast and then sunny again.
Special events?: My first managing shift! Monday Night Football and MLB baseball on TV
Who worked: Kate, Joel, Mandy, Clair, Camacho CL, Ruthy/Jason H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Slow. The slowest. So very slow I cut Kate at 7:15pm and Jason (host) at 7:30pm. Almost full restaurant after 8pm. Cut Joel at 8:30pm. Cut Mandy at 9pm. Cut Ruthie and Clair at 9:30pm. Nothing to report on ticket times. Generally lots of server missrings tonight (see below) even though we were slow.
Specials:
Grilled Escolar 5
Shishito Peppers 7
Hon Maguro 15
Toro Nigiri 7
Tsukiji Set 7
3 Staff members that stood out (why/how): Mandy is still feeling under the weather. She was vocal about not wanting to take any extra tables outside of her section, so Joel and Kate teamed up to take more tables when we opened. She perked up as the night went on but ended up making a lot of mistakes (see Comps&Voids for missring details). She switched checks for B5 and B6. B5 unknowingly paid B6's check and left before she noticed the error. B6 was understanding and willing to pay the difference of $6. Spoke to Kayo. She explained to me how to handle situations like this in the future.
Kate was very helpful tonight for me personally. She was eager to answer any questions I had regarding the menu, service, and POS.
Any VIP's in? New regular Michael who usually comes in alone and sits at the sushi bar came in with family. Some familiar faces but mostly unfamiliar faces.
Comps& Void Detail:
-Server missring. Clair rang in an Austin roll for A7 instead of an Alone Together.
-FNF for Take's friend at S1.
-Server missring. Mandy rang in two pieces of Uni nigiri instead of an Uni box. Sushi bar reused the Uni.
-Server missring. Mandy rang in 6 pieces of Unagi nigiri instead of 6 pieces of Ankimo. Hector normally orders 3 pieces of Unagi and 3 Pork Belly, so agreed to take the missring and no fish would go to waste.
-Server missring. Camacho rang in 1 Sake Toro sashimi and 1 Hama Toro sashimi which was supoosed to be bigir instead. He paid for the missrings.
R&M needs: The front door handle is starting to come off. Needs fixing ASAP.
86'd items/ need more:
Written By:Kayo
LY Lunch Sales:$1568
Projected Sales :$1788
TY Lunch Sales:$1501
+/- :-4%:LY -#287:PROJ
Lunch Covers:91
Avg PPA:$16.49
Previous Days Labor: 23%
Previous Days Comps:3.86%
Controllable Comps:1.12%
Weather:
Cloudy low 90s
Special events?:
Who worked:Joel, Kate, Amanda, Johnny, Erica (SA) Sigele (FR)
Flow of Business, Cuts and Ticket Times: Slow start and start to pick up before noon. By 12:30, the restaurant was about 90% full, and kep it this volume until 1pm. But did not get any other hit. and died down. Cut Kate and Amanda at 1:15, and Joel at 1:40. No customer issue.
* I told servers to get own drinks cups, since we should not waste those to go cups everyday.
Specials:
3 Staff members that stood out (why/how): not much to mention. Everyone did good job.
Any VIP's in? Vicrtor, Harry ( Take's old co workers at Sushi Sake)
Comps& Void Detail:
R&M needs:
The filter for water faucet has been ordered, we probably need to change it every 3 months.
The hallway light is out, and Take is going to change it.
I got new key chain for the trailer key.
86'd items/ need more:
LY Lunch Sales:$1568
Projected Sales :$1788
TY Lunch Sales:$1501
+/- :-4%:LY -#287:PROJ
Lunch Covers:91
Avg PPA:$16.49
Previous Days Labor: 23%
Previous Days Comps:3.86%
Controllable Comps:1.12%
Weather:
Cloudy low 90s
Special events?:
Who worked:Joel, Kate, Amanda, Johnny, Erica (SA) Sigele (FR)
Flow of Business, Cuts and Ticket Times: Slow start and start to pick up before noon. By 12:30, the restaurant was about 90% full, and kep it this volume until 1pm. But did not get any other hit. and died down. Cut Kate and Amanda at 1:15, and Joel at 1:40. No customer issue.
* I told servers to get own drinks cups, since we should not waste those to go cups everyday.
Specials:
3 Staff members that stood out (why/how): not much to mention. Everyone did good job.
Any VIP's in? Vicrtor, Harry ( Take's old co workers at Sushi Sake)
Comps& Void Detail:
R&M needs:
The filter for water faucet has been ordered, we probably need to change it every 3 months.
The hallway light is out, and Take is going to change it.
I got new key chain for the trailer key.
86'd items/ need more:
Sunday, September 27, 2015
Sunday 9.27.15
Written By: Elizabeth/Samara
LY Lunch Sales: $1306
Projected Sales : $1875
TY Lunch Sales: $2123
+/- : +63% LY and $257 over PS
Lunch Covers: 113
Avg PPA: $18.87
LY Dinner Sales: $3840
Projected Sales : $4590
TY Dinner Sales: $4471
+/- : +16% over LY and -$119 PS
Dinner Covers: 168
Avg PPA: $26.61
For the day we finished with $6603 in sales, 28% over LY and +$138 PS!
Previous Days Labor: 18%
Previous Days Comps: 3.53%
Controllable Comps: 9.50%
Weather: sunny and warm- beautiful patio weather!
Special events?:
Pecan Street Festival. Great day for wandering the Pecan St. Fest.
Austin Wig Festival
Moon eclipse
Who worked:
Lunch: Sayo, Joel, Mandy, Stephanie CL, Ruthy host, Jason FR, Erika SA
Dinner: Sayo, Joel, Kate, Camacho, Clair CL, Ruthy/Samara host, John SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Lunch: Slow until 2:15 when we filled up. Nothing of note until that time. Had a walk in 6 top and multiple walk in 5 tops. And then cut Joel around 1:30. Things remained mellow until 2:15 when everyone decided to come in- the girls needed a little help here and there but overall they did fine.
Dinner: Easy, steady Sunday. Never really on wait. Trickled off by 8pm with a few tables until close. Cut Ruthy, Joel, and Sayo at 8:30. Went two on at 9:15. As A7 was leaving they complimented Jason Camacho's service.
I've noticed that lately sushi bar will put a ticket down that has 3 rolls on it, but only put up 2 rolls, with the other not lagging far behind. However there have also been a few occasions where the ticket gets stabbed and the third roll gets forgotten about. Can we make sure that tickets are being put out complete. If 3-4 rolls are too much, we can go back to servers only putting 2 rolls in at a time. Just want to find a happy medium
Specials:
Tempura Cucumber 3
Grilled Escolar 4
Iwashi 6
Shishito Peppers 5
Toro Flight 19
3 Staff members that stood out (why/how):
-Mandy sold a ton of desserts at lunch. Mostly green tea IC and softserve, but still great.
-Ruthy had an overall great attitude considering she worked a double as host. She was quick and helpful, getting waters ready for the larger tables.
Any VIP's in?
Lunch: Kenneth, The Thai Chili Couple.
Dinner: Leslie and her dog Hazey, Dasha
Comps& Void Detail:
-Kate bought 3 pieces of Sake Nigiri for her friends at B3.
-Guest changed mind on 1 pieces of Gyu. They meant Ankimo?
A few voids here and there but comps were minimal today!
R&M needs:
Finally! I have organized the tshirts in the bins! They have been all rolled and placed according to size and style. Please be mindful of that when you get a tshirt for an employee/guest. It took me free time of 2 days to do this. Keep it neat!!
86'd items/ need more:
We're not 86'd but we did open two bottles of corked Malbec. I emailed Kaila about it to get a credit on the two bottles.
LY Lunch Sales: $1306
Projected Sales : $1875
TY Lunch Sales: $2123
+/- : +63% LY and $257 over PS
Lunch Covers: 113
Avg PPA: $18.87
LY Dinner Sales: $3840
Projected Sales : $4590
TY Dinner Sales: $4471
+/- : +16% over LY and -$119 PS
Dinner Covers: 168
Avg PPA: $26.61
For the day we finished with $6603 in sales, 28% over LY and +$138 PS!
Previous Days Labor: 18%
Previous Days Comps: 3.53%
Controllable Comps: 9.50%
Weather: sunny and warm- beautiful patio weather!
Special events?:
Pecan Street Festival. Great day for wandering the Pecan St. Fest.
Austin Wig Festival
Moon eclipse
Who worked:
Lunch: Sayo, Joel, Mandy, Stephanie CL, Ruthy host, Jason FR, Erika SA
Dinner: Sayo, Joel, Kate, Camacho, Clair CL, Ruthy/Samara host, John SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Lunch: Slow until 2:15 when we filled up. Nothing of note until that time. Had a walk in 6 top and multiple walk in 5 tops. And then cut Joel around 1:30. Things remained mellow until 2:15 when everyone decided to come in- the girls needed a little help here and there but overall they did fine.
Dinner: Easy, steady Sunday. Never really on wait. Trickled off by 8pm with a few tables until close. Cut Ruthy, Joel, and Sayo at 8:30. Went two on at 9:15. As A7 was leaving they complimented Jason Camacho's service.
I've noticed that lately sushi bar will put a ticket down that has 3 rolls on it, but only put up 2 rolls, with the other not lagging far behind. However there have also been a few occasions where the ticket gets stabbed and the third roll gets forgotten about. Can we make sure that tickets are being put out complete. If 3-4 rolls are too much, we can go back to servers only putting 2 rolls in at a time. Just want to find a happy medium
Specials:
Tempura Cucumber 3
Grilled Escolar 4
Iwashi 6
Shishito Peppers 5
Toro Flight 19
3 Staff members that stood out (why/how):
-Mandy sold a ton of desserts at lunch. Mostly green tea IC and softserve, but still great.
-Ruthy had an overall great attitude considering she worked a double as host. She was quick and helpful, getting waters ready for the larger tables.
Any VIP's in?
Lunch: Kenneth, The Thai Chili Couple.
Dinner: Leslie and her dog Hazey, Dasha
Comps& Void Detail:
-Kate bought 3 pieces of Sake Nigiri for her friends at B3.
-Guest changed mind on 1 pieces of Gyu. They meant Ankimo?
A few voids here and there but comps were minimal today!
R&M needs:
Finally! I have organized the tshirts in the bins! They have been all rolled and placed according to size and style. Please be mindful of that when you get a tshirt for an employee/guest. It took me free time of 2 days to do this. Keep it neat!!
86'd items/ need more:
We're not 86'd but we did open two bottles of corked Malbec. I emailed Kaila about it to get a credit on the two bottles.
Saturday 9.26.15
Written By: Elizabeth
LY Lunch Sales: $1934
Projected Sales : $2122
TY Lunch Sales: $2852
+/- : +47% LY, +730 PS
Lunch Covers: 140
Avg PPA: $20.37
LY Dinner Sales: $6230
Projected Sales : $6871
TY Dinner Sales: $7680
+/- : +23% LY, + $809 PS
Dinner Covers: 271
Avg PPA: $28.34
Previous Days Labor: 18%
Previous Days Comps: 4.38%
Controllable Comps: 3.63%
Weather: Warm and in the 90s.
Special events?: Pecan Street Festival. Home UT Game against OU
Who worked: AM: Stephanie, Joel, Mandy, Johnny CL. Ruthy Host, John SA, Hiroe FR
Dinner: Naoto, Clair, Sophia, Sayo, Dusten CL. Cindy/Samara host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Today I felt the effects of the Autumn Equinox. First a lady called accusing us of giving her food poisoning directly after she ate and eel roll. Then in between service I had a woman call and ask if we could guarantee that there would be no cross contamination because she has Celiacs disease and the chefs will have to change out their gloves, cutting boards, knives and pans. I told her there is no way to say yes 100% to which she got upset and said "can you or can you not accommodate me" I told her that unfortunately we can not accommodate her. She hung up abruptly. Then there was the smoke....we'll get to that in a minute.
Lunch: Actually were busy! We weren't expecting a busy lunch but it actually picked up at 1:30 and we went on a wait until about 2:30. Lots of hustle and bustle. But no major ticket errors of anything of note. I didn't make any cuts because we were busy up until the end.
Dinner: Had a full lobby before 5pm. The catering order went off without a hitch. Started with a bang and went on a wait by 6pm. Came off the wait around 10:15. Steady and totally busy throughout the entire night. We were at 160 covers by 8pm.
Ray from Petrocelli Services came to fix the AC around 4pm. He first had to let it defrost but then after it did, he was able to address the problem of the condenser coils being clogged and dirty (see R&M report for more details) So he started in on it. Around 6pm or so, he blew some air through the coil, to which it emitted a large plume of smoke through the vent in the dining room. The man at B8 jumped from his chair yelling "fire!" and made a beeline for the host stand. We were full at this point. I stopped him and assured him there was no fire but rather there was work being done on the unit. I convinced him to sit back down while I went outside to assess what was going on. Ray was apologetic, saying he wasn't aware that it would emit that much smoke. I told him it was okay, and he kept working. I went back in and immediately addressed B8 first, apologizing and trying to make it all right again. She seemed good, he was concerned he was breathing in noxious gases. I assured him that it was just a little bit of dusty smoke and he was okay. I went back and checked on them later and they were okay still, but I felt it right to take 50% off their check to Recovery. They were the only table I had to compensate, so it was fine. I talked to several other tables afterwards and they were all understanding after I explained the whole AC being broken situation. But boy oh boy will I be glad when this equinox/Mercury retrograde is all over. Oye to the max!
Specials:
-Tempura Cucumber 6
-Grilled Escolar 1
-Iwashi 4
-Shishito Peppers 8
-Hon Maguro Nigiri 24
-Tsukiji Set 13
-Smokin' Sashimi 6
3 Staff members that stood out (why/how):
-Jason SA again with the attitude. This will be brought up in his eval. He seems very "undermining" in ways- with the host stand especially. He thinks things should be done in certain ways and makes that apparent, when it's not his job. Should his attitude continue, he's on the road to fewer shifts.
-John, on the other hand, fantastic attitude! This kid has such a "can do" spirit, and accepts criticism well. And he loves being out on the floor, thanking guests when they leave, smiling, and just has a really positive attitude.
-Grace had trouble getting drinks out quickly while cocktailing. She needs to work on her timing and efficiency in the future. Closing out checks should not be the top priority, nor should it take her 10 minutes to make drinks.
Any VIP's in?
Lunch: Old John
Dinner: Lynn, Olive & Erin, Shane from across the street, Ingrid & James and friends, Spencer from Alamo
Comps& Void Detail:
-Voided 4 pieces of Sake Nigiri because they were 86'd
-A few voids for missring on beverage of changed mind
-FNF for Shane (10%)
-Recovery for smoke out B8
-$15 given out due to plastic in ice cream
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1934
Projected Sales : $2122
TY Lunch Sales: $2852
+/- : +47% LY, +730 PS
Lunch Covers: 140
Avg PPA: $20.37
LY Dinner Sales: $6230
Projected Sales : $6871
TY Dinner Sales: $7680
+/- : +23% LY, + $809 PS
Dinner Covers: 271
Avg PPA: $28.34
Previous Days Labor: 18%
Previous Days Comps: 4.38%
Controllable Comps: 3.63%
Weather: Warm and in the 90s.
Special events?: Pecan Street Festival. Home UT Game against OU
Who worked: AM: Stephanie, Joel, Mandy, Johnny CL. Ruthy Host, John SA, Hiroe FR
Dinner: Naoto, Clair, Sophia, Sayo, Dusten CL. Cindy/Samara host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Today I felt the effects of the Autumn Equinox. First a lady called accusing us of giving her food poisoning directly after she ate and eel roll. Then in between service I had a woman call and ask if we could guarantee that there would be no cross contamination because she has Celiacs disease and the chefs will have to change out their gloves, cutting boards, knives and pans. I told her there is no way to say yes 100% to which she got upset and said "can you or can you not accommodate me" I told her that unfortunately we can not accommodate her. She hung up abruptly. Then there was the smoke....we'll get to that in a minute.
Lunch: Actually were busy! We weren't expecting a busy lunch but it actually picked up at 1:30 and we went on a wait until about 2:30. Lots of hustle and bustle. But no major ticket errors of anything of note. I didn't make any cuts because we were busy up until the end.
Dinner: Had a full lobby before 5pm. The catering order went off without a hitch. Started with a bang and went on a wait by 6pm. Came off the wait around 10:15. Steady and totally busy throughout the entire night. We were at 160 covers by 8pm.
Ray from Petrocelli Services came to fix the AC around 4pm. He first had to let it defrost but then after it did, he was able to address the problem of the condenser coils being clogged and dirty (see R&M report for more details) So he started in on it. Around 6pm or so, he blew some air through the coil, to which it emitted a large plume of smoke through the vent in the dining room. The man at B8 jumped from his chair yelling "fire!" and made a beeline for the host stand. We were full at this point. I stopped him and assured him there was no fire but rather there was work being done on the unit. I convinced him to sit back down while I went outside to assess what was going on. Ray was apologetic, saying he wasn't aware that it would emit that much smoke. I told him it was okay, and he kept working. I went back in and immediately addressed B8 first, apologizing and trying to make it all right again. She seemed good, he was concerned he was breathing in noxious gases. I assured him that it was just a little bit of dusty smoke and he was okay. I went back and checked on them later and they were okay still, but I felt it right to take 50% off their check to Recovery. They were the only table I had to compensate, so it was fine. I talked to several other tables afterwards and they were all understanding after I explained the whole AC being broken situation. But boy oh boy will I be glad when this equinox/Mercury retrograde is all over. Oye to the max!
Specials:
-Tempura Cucumber 6
-Grilled Escolar 1
-Iwashi 4
-Shishito Peppers 8
-Hon Maguro Nigiri 24
-Tsukiji Set 13
-Smokin' Sashimi 6
3 Staff members that stood out (why/how):
-Jason SA again with the attitude. This will be brought up in his eval. He seems very "undermining" in ways- with the host stand especially. He thinks things should be done in certain ways and makes that apparent, when it's not his job. Should his attitude continue, he's on the road to fewer shifts.
-John, on the other hand, fantastic attitude! This kid has such a "can do" spirit, and accepts criticism well. And he loves being out on the floor, thanking guests when they leave, smiling, and just has a really positive attitude.
-Grace had trouble getting drinks out quickly while cocktailing. She needs to work on her timing and efficiency in the future. Closing out checks should not be the top priority, nor should it take her 10 minutes to make drinks.
Any VIP's in?
Lunch: Old John
Dinner: Lynn, Olive & Erin, Shane from across the street, Ingrid & James and friends, Spencer from Alamo
Comps& Void Detail:
-Voided 4 pieces of Sake Nigiri because they were 86'd
-A few voids for missring on beverage of changed mind
-FNF for Shane (10%)
-Recovery for smoke out B8
-$15 given out due to plastic in ice cream
R&M needs:
86'd items/ need more:
Friday, September 25, 2015
Friday PM 9.25.15
Written By: Elizabeth and Samara
LY Dinner Sales: $6825
Projected Sales : $7143
TY Dinner Sales: $6773
+/- : -1% LY, -$370 PS
Dinner Covers: 241
Avg PPA: $28.10
Weather: High 90's and sunny. Brief thunderstorm around 5pm.
Special events?: Pecan Street Festival (Saturday/Sunday), UT game tomorrow
Who worked: Mandy, Lindsey, Joel, Clair, Dusten CL, Jason SA, Sigele FR, Samara and Cindy H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times: Full and on a wait by 6pm, and then a consistent wait until 10pm. Cut Mandy, Lindsey, and Cindy at 10pm. Went one on at 10:40pm. 20 minute okinimiyaki ticket, otherwise normal ticket times for the night.
Specials:
Tempura Cuccumber 12
Grilled Escolar 4
Iwashi 3
Shishito Peppers 12
Hon Maguro Toro Nigiri 11
Hon Maguro Nigiri 21
King Salmon Toro Nigiri 15
3 Staff members that stood out (why/how):
-Jason SA put up a big attitude when I asked him to strap on an apron. He asked why and I said it looks more presentable. He grabbed it from me and huffed into the dishpit to put it on. Servers mentioned Jason wasn't very helpful bussing tonight. Mandy mentioned that he didn't help her bus the party room for her 9:00 reservation. Took $5 off of his tip share.
- Mandy and Lindsey were feeling under the weather.
Any VIP's in? Jeremy (Samara's boyfriend), Kumi and family, Mark G and GF
Comps& Void Detail:
-Several birthday deserts
-Yelp soft serve promo
-$15 Kome promo
R&M needs: A/C unit needs to be serviced. Elizabeth will call them tomorrow.
86'd items/ need more:
LY Dinner Sales: $6825
Projected Sales : $7143
TY Dinner Sales: $6773
+/- : -1% LY, -$370 PS
Dinner Covers: 241
Avg PPA: $28.10
Weather: High 90's and sunny. Brief thunderstorm around 5pm.
Special events?: Pecan Street Festival (Saturday/Sunday), UT game tomorrow
Who worked: Mandy, Lindsey, Joel, Clair, Dusten CL, Jason SA, Sigele FR, Samara and Cindy H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times: Full and on a wait by 6pm, and then a consistent wait until 10pm. Cut Mandy, Lindsey, and Cindy at 10pm. Went one on at 10:40pm. 20 minute okinimiyaki ticket, otherwise normal ticket times for the night.
Specials:
Tempura Cuccumber 12
Grilled Escolar 4
Iwashi 3
Shishito Peppers 12
Hon Maguro Toro Nigiri 11
Hon Maguro Nigiri 21
King Salmon Toro Nigiri 15
3 Staff members that stood out (why/how):
-Jason SA put up a big attitude when I asked him to strap on an apron. He asked why and I said it looks more presentable. He grabbed it from me and huffed into the dishpit to put it on. Servers mentioned Jason wasn't very helpful bussing tonight. Mandy mentioned that he didn't help her bus the party room for her 9:00 reservation. Took $5 off of his tip share.
- Mandy and Lindsey were feeling under the weather.
Any VIP's in? Jeremy (Samara's boyfriend), Kumi and family, Mark G and GF
Comps& Void Detail:
-Several birthday deserts
-Yelp soft serve promo
-$15 Kome promo
R&M needs: A/C unit needs to be serviced. Elizabeth will call them tomorrow.
86'd items/ need more:
Friday 9.25.15 AM
Written By:Kayo
LY Lunch Sales:$2363
Projected Sales :$2493
TY Lunch Sales:$2106
+/- :-$387/PROJ -10%/LY
Lunch Covers:118
Avg PPA: $17.85
Previous Days Labor:29%
Previous Days Comps:4.16%
Controllable Comps:12.51%
Weather:lower 90s
Special events?:
Who worked:Kate, Sophia, Amanda, Cindy(host), John (SA), Jason(FR)
Flow of Business, Cuts and Ticket Times: Pretty steady for Fri, nothing crazy. We had 10-15 mins wait after 12:30 until little after 1pm but that was it.
Despite of steadiness of our business, I saw few rolls were taking longer, not too crazy but around 30minish. And o\table with three guest, 1-chirashi, 1-sushi lunch, 3-rolls, for the 3 rolls order took little more than 30mins and the customer got little annoyed, and they had to leave almost right after he got his rolls. So I did friedns and family discount on his 3 rolls and 2 gyoza he ate as appetizers.
Other than that, again some regulars, three parties, random customers with happy faces.
Specials:
3 Staff members that stood out (why/how):
Sophia was smile and positive attitude as always, well talked to customers and ticket time.
Mandy Helped me to report the situation with customers and I really appreciate it.
Johnny was cool and kept going everything fine.
Any VIP's in? Tom Hamilton (Aerosmith's old basist) , old John, Few regular faces, Ryan ( my ceramic instructor)
Comps& Void Detail:Family/Friends for above issue. Soba salad, Rock'n roll for guest changed mind.
R&M needs: I am still talking to floor company for options.
86'd items/ need more:
LY Lunch Sales:$2363
Projected Sales :$2493
TY Lunch Sales:$2106
+/- :-$387/PROJ -10%/LY
Lunch Covers:118
Avg PPA: $17.85
Previous Days Labor:29%
Previous Days Comps:4.16%
Controllable Comps:12.51%
Weather:lower 90s
Special events?:
Who worked:Kate, Sophia, Amanda, Cindy(host), John (SA), Jason(FR)
Flow of Business, Cuts and Ticket Times: Pretty steady for Fri, nothing crazy. We had 10-15 mins wait after 12:30 until little after 1pm but that was it.
Despite of steadiness of our business, I saw few rolls were taking longer, not too crazy but around 30minish. And o\table with three guest, 1-chirashi, 1-sushi lunch, 3-rolls, for the 3 rolls order took little more than 30mins and the customer got little annoyed, and they had to leave almost right after he got his rolls. So I did friedns and family discount on his 3 rolls and 2 gyoza he ate as appetizers.
Other than that, again some regulars, three parties, random customers with happy faces.
Specials:
3 Staff members that stood out (why/how):
Sophia was smile and positive attitude as always, well talked to customers and ticket time.
Mandy Helped me to report the situation with customers and I really appreciate it.
Johnny was cool and kept going everything fine.
Any VIP's in? Tom Hamilton (Aerosmith's old basist) , old John, Few regular faces, Ryan ( my ceramic instructor)
Comps& Void Detail:Family/Friends for above issue. Soba salad, Rock'n roll for guest changed mind.
R&M needs: I am still talking to floor company for options.
86'd items/ need more:
Thursday, September 24, 2015
Thursday Pm Recap 9/24/15
Written By: Leary
LY Dinner Sales: $3805
Projected Sales : $4071 (+$480)
TY Dinner Sales: $4551
+/- : +$480, +20%
Dinner Covers: 185
Avg PPA: $24.60
Weather: Warm and sunny, you can feel a hint of fall in the air
Special events?:
Who worked:
Lindsey, Kate, Stephanie, Sophia, Dusten CL, Jason SA, Samara H, Kaori H, Naoto Cktl
Flow of Business, Cuts and Ticket Times: (By Samara) Steady start to the night. We were full by 6:00pm and then it slowed down around 8:00pm. We were on a brief wait around 8:30pm with a couple of large tops and a few two tops. Went two on at 9:00pm. Ticket times were normal.
Specials:
Temp Cuke Kimchi- 12
Iwashi- 5
Escolar- 1
Blue Fin Nigiri- 15
3 Staff members that stood out (why/how):
-Lauren misread her schedule and thought her last shift was tomorrow night. When I called her she was at her other job so I told her she was not needed tomorrow, and good luck. There was no cocktail scheduled so I try calling a few folks. Naoto was nice enough to come in and cocktail for us. It ended up being dead so I bought him some dinner, and gave him some Kome bucks.
Daniel mentioned that closing servers need to let the kitchen know if they are low on soft serve at the end of each night shift. It will make it easier on kitchen prep.
Any VIP's in? Carlos and Rachel, Leslie and her dog Hazy
Comps& Void Detail:
FNF for my friend Allison from Yellow Jacket that always comes in.
Several Voids for Guests changing mind
Several Voided Misrings
R&M needs:
86'd items/ need more:
LY Dinner Sales: $3805
Projected Sales : $4071 (+$480)
TY Dinner Sales: $4551
+/- : +$480, +20%
Dinner Covers: 185
Avg PPA: $24.60
Weather: Warm and sunny, you can feel a hint of fall in the air
Special events?:
Who worked:
Lindsey, Kate, Stephanie, Sophia, Dusten CL, Jason SA, Samara H, Kaori H, Naoto Cktl
Flow of Business, Cuts and Ticket Times: (By Samara) Steady start to the night. We were full by 6:00pm and then it slowed down around 8:00pm. We were on a brief wait around 8:30pm with a couple of large tops and a few two tops. Went two on at 9:00pm. Ticket times were normal.
Specials:
Temp Cuke Kimchi- 12
Iwashi- 5
Escolar- 1
Blue Fin Nigiri- 15
3 Staff members that stood out (why/how):
-Lauren misread her schedule and thought her last shift was tomorrow night. When I called her she was at her other job so I told her she was not needed tomorrow, and good luck. There was no cocktail scheduled so I try calling a few folks. Naoto was nice enough to come in and cocktail for us. It ended up being dead so I bought him some dinner, and gave him some Kome bucks.
Daniel mentioned that closing servers need to let the kitchen know if they are low on soft serve at the end of each night shift. It will make it easier on kitchen prep.
Any VIP's in? Carlos and Rachel, Leslie and her dog Hazy
Comps& Void Detail:
FNF for my friend Allison from Yellow Jacket that always comes in.
Several Voids for Guests changing mind
Several Voided Misrings
R&M needs:
86'd items/ need more:
Thursday AM 9.24.15
Written By: Elizabeth
LY Lunch Sales: $1114
Projected Sales : $1418
TY Lunch Sales: $1563
+/- : +40% LY and +$145 PS
Lunch Covers: 89
Avg PPA: $17.56
Previous Days Labor: 21%
Previous Days Comps: 4.32%
Controllable Comps: 0% !!! woohoo! Great work crew from yesterday!
Weather: Sunny and in the 90s but pleasant.
Special events?: none that I know of
Who worked: Joel, Lindsey, Clair, Johnny CL. John SA, Junko Host, Jason FR
Flow of Business, Cuts and Ticket Times:
Real slow. I mean real. slow. So slow that I barely have anything to note. It was mellow and smooth. Seriously, not sure what else to say. I cut Lindsey at 12:45, Joel at 1pm, and Clair at 1:20. Super duper slow. Happy to see we eeked out some sales despite it not even filling up once.
3 Staff members that stood out (why/how):
-Johnny is always helpful in his downtime- especially on these slower shifts where it takes a while to pick up (or not at all, like today) He takes it all in stride
-Had to reopen a check for Joel today because he was supposed to split it on 2 cards but accidentally put it on one. I noticed in the notes from the other day that Johnny closed out the wrong check too. I'm going to put it on the shift notes.
Any VIP's in?
Tarra and Kelvin, Dorsey with Jaqueline & Cody, Meiko and Friend. And curly haired lady who's name I forgot and can't ask again because the first time I asked she seemed weirded out by it.
At least there were regulars to keep us occupied.
Comps& Void Detail:
None. FNF for Dorsey but that's it.
R&M needs:
Joel found a small rubberband in his salmon sashimi daikon garnish.
86'd items/ need more:
LY Lunch Sales: $1114
Projected Sales : $1418
TY Lunch Sales: $1563
+/- : +40% LY and +$145 PS
Lunch Covers: 89
Avg PPA: $17.56
Previous Days Labor: 21%
Previous Days Comps: 4.32%
Controllable Comps: 0% !!! woohoo! Great work crew from yesterday!
Weather: Sunny and in the 90s but pleasant.
Special events?: none that I know of
Who worked: Joel, Lindsey, Clair, Johnny CL. John SA, Junko Host, Jason FR
Flow of Business, Cuts and Ticket Times:
Real slow. I mean real. slow. So slow that I barely have anything to note. It was mellow and smooth. Seriously, not sure what else to say. I cut Lindsey at 12:45, Joel at 1pm, and Clair at 1:20. Super duper slow. Happy to see we eeked out some sales despite it not even filling up once.
3 Staff members that stood out (why/how):
-Johnny is always helpful in his downtime- especially on these slower shifts where it takes a while to pick up (or not at all, like today) He takes it all in stride
-Had to reopen a check for Joel today because he was supposed to split it on 2 cards but accidentally put it on one. I noticed in the notes from the other day that Johnny closed out the wrong check too. I'm going to put it on the shift notes.
Any VIP's in?
Tarra and Kelvin, Dorsey with Jaqueline & Cody, Meiko and Friend. And curly haired lady who's name I forgot and can't ask again because the first time I asked she seemed weirded out by it.
At least there were regulars to keep us occupied.
Comps& Void Detail:
None. FNF for Dorsey but that's it.
R&M needs:
Joel found a small rubberband in his salmon sashimi daikon garnish.
86'd items/ need more:
Wednesday, September 23, 2015
Wednesday 9/23/15 recap
Written By: Dusten
LY Lunch Sales: 1429
Projected Sales :1622
TY Lunch Sales: 1552
+/- : -$70 under projected sales, up 9% from LY
Lunch Covers: 100
Avg PPA: 15.52
LY Dinner Sales: 3360
Projected Sales : 4105
TY Dinner Sales: 5231
+/- : 56% over LY and $1081 over PS
Dinner Covers: 188
Avg PPA: 27.82
Previous Days Labor: 21%
Previous Days Comps: 3.6%
Controllable Comps: 4.59%
Weather: Verrry nice.
Special events?: The Happy Birthday song is officially in the public domain. Autumnal Equinox.
Who worked: Camacho, Naoto, Lindsey all doubles. Lunch: Johnny CL, Junko H, Erica SA, and Jason FR. Dinner: Camacho swapped with Sayo to close, Miho, Cindy and Jason H, Miho SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: All day was pretty tame. Lunch we never quite filled up. It seems as if those late rushes are the only thing that makes Johnny money sometimes. No ticket time issues.
Dinner was steady. Very brief wait. Never more than 3-4 parties waiting at a time. I cut Lindsey and Naoto at 8:35pm. Cut Sayo at 9:15 and then Miho at 9:45pm
Specials: 3 escolar, 4 tempura special, 14 tsukiji sets, 23 hon maguro, 12 toro nigiri
3 Staff members that stood out (why/how):
-Erica does seem to have a snails pace. We weren't terribly busy at lunch so I just made sure she was at least doing things correctly. She seems to have the opposite problem of John- who enthusiastically rushes around but misses things. I think if she works busier shifts, she will step it up.... or else!
-I'd like to see Junko selling the sushi bars seats more. If we don't fill up entirely, Johnny just helps out others and tends to his occasional table. Lunch and dinner customers alike don't seem to think the bar is full service at times. Certainly one can't make a customer sit where they don't want, but more of an effort could be made.
-Jason worked a long day and nothing fazed him. Great job and a great attitude.
-Same can be said for Sayo and Naoto really. I almost never have any issues with these guys. All of our work related exchanges on the floor only further the level of service they provide to their tables.
Any VIP's in? Lunch: Christine without Justin. The Rooster Teeth folks. Couple of regular faces. Camacho seems to know everyone. Saw some repeat customers from last week in tonight- not quite regulars... yet.
Comps& Void Detail: A few misrings hamatoro sashimi x2 and an ika yaki. There were others I can't remember. Voided some drinks that we had 86'd. 2 Kome $15 cards. Both referred from Daruma. I voided a couple of catering trays as a test. Andrew still does not have register privileges. I tried to fix that for him, but I don't really know what I'm doing.
R&M needs: A/C guy came out to inspect the offending unit. He says the evaporator coil needs to be cleaned. It is a 3-4 hour job and the unit would have to be shut off. Jersey suggested they come early one morning to get it done. This still needs to be scheduled with their office.
There is a lightbulb out in the fixture in the hallway. I checked the bulbs and candles box for a replacement. No dice.
Conway Freight came to drop something off but didn't. They left a "notice to consignee of goods offered for delivery." I was out on break, but most of the kitchen people were here.
86'd items/ need more: We are out of the "Charlie Rose." French press coffee. Vino Verde. We tossed a good amount of soy sauce at lunch. We noticed curdled chunks floating about in some of the dispensers. Kitchen made more on the fly and Johnny had the containers run through dish.
LY Lunch Sales: 1429
Projected Sales :1622
TY Lunch Sales: 1552
+/- : -$70 under projected sales, up 9% from LY
Lunch Covers: 100
Avg PPA: 15.52
LY Dinner Sales: 3360
Projected Sales : 4105
TY Dinner Sales: 5231
+/- : 56% over LY and $1081 over PS
Dinner Covers: 188
Avg PPA: 27.82
Previous Days Labor: 21%
Previous Days Comps: 3.6%
Controllable Comps: 4.59%
Weather: Verrry nice.
Special events?: The Happy Birthday song is officially in the public domain. Autumnal Equinox.
Who worked: Camacho, Naoto, Lindsey all doubles. Lunch: Johnny CL, Junko H, Erica SA, and Jason FR. Dinner: Camacho swapped with Sayo to close, Miho, Cindy and Jason H, Miho SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: All day was pretty tame. Lunch we never quite filled up. It seems as if those late rushes are the only thing that makes Johnny money sometimes. No ticket time issues.
Dinner was steady. Very brief wait. Never more than 3-4 parties waiting at a time. I cut Lindsey and Naoto at 8:35pm. Cut Sayo at 9:15 and then Miho at 9:45pm
Specials: 3 escolar, 4 tempura special, 14 tsukiji sets, 23 hon maguro, 12 toro nigiri
3 Staff members that stood out (why/how):
-Erica does seem to have a snails pace. We weren't terribly busy at lunch so I just made sure she was at least doing things correctly. She seems to have the opposite problem of John- who enthusiastically rushes around but misses things. I think if she works busier shifts, she will step it up.... or else!
-I'd like to see Junko selling the sushi bars seats more. If we don't fill up entirely, Johnny just helps out others and tends to his occasional table. Lunch and dinner customers alike don't seem to think the bar is full service at times. Certainly one can't make a customer sit where they don't want, but more of an effort could be made.
-Jason worked a long day and nothing fazed him. Great job and a great attitude.
-Same can be said for Sayo and Naoto really. I almost never have any issues with these guys. All of our work related exchanges on the floor only further the level of service they provide to their tables.
Any VIP's in? Lunch: Christine without Justin. The Rooster Teeth folks. Couple of regular faces. Camacho seems to know everyone. Saw some repeat customers from last week in tonight- not quite regulars... yet.
Comps& Void Detail: A few misrings hamatoro sashimi x2 and an ika yaki. There were others I can't remember. Voided some drinks that we had 86'd. 2 Kome $15 cards. Both referred from Daruma. I voided a couple of catering trays as a test. Andrew still does not have register privileges. I tried to fix that for him, but I don't really know what I'm doing.
R&M needs: A/C guy came out to inspect the offending unit. He says the evaporator coil needs to be cleaned. It is a 3-4 hour job and the unit would have to be shut off. Jersey suggested they come early one morning to get it done. This still needs to be scheduled with their office.
There is a lightbulb out in the fixture in the hallway. I checked the bulbs and candles box for a replacement. No dice.
Conway Freight came to drop something off but didn't. They left a "notice to consignee of goods offered for delivery." I was out on break, but most of the kitchen people were here.
86'd items/ need more: We are out of the "Charlie Rose." French press coffee. Vino Verde. We tossed a good amount of soy sauce at lunch. We noticed curdled chunks floating about in some of the dispensers. Kitchen made more on the fly and Johnny had the containers run through dish.
Tuesday, September 22, 2015
Tuesday PM Recap 9/22/15
Written By: Leary
LY Dinner Sales: $3553
Projected Sales : $4114 (-$84)
TY Dinner Sales:$4031
+/- :+448, +13%
Dinner Covers:155
Avg PPA:
Weather: Sunny and Hot
Special events?:
Who worked:
Clair, Grace, Stephanie, Jason, Kate Cl, Cindy & Lauren, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Really slow start. Did up getting a little pop later around 8. Had a few tables on a wait here or there from 8-910, but then died back out. 2 on and cut host 1 at 9. Cut second host at 940. Ticket times were solid. No customer issues no comps.
Specials:
Shishito- 7
Temp Zucc- 8
Bf Tataki- 8
Toro Nogiri- 18
Hon Maguro- 17
Aburi Sashimi- 9
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Several Voids tonight, but no comps.
R&M needs:
-A/Cs were struggling in the beginning of the shift. Had a feeling the back B's unit was frozen. I called our technician out, and he confirmed it. Also said the units are due for some general maintenance. He will back in the day tomorrow or Thursday and will send Elizabeth the proposal.
-There's not a filter in the intake of the B's unit. He said that it may be the cause of why it froze up, but he'd have to check it more thoroughly to be sure.
-I'm leaving both units off tonight, and put a sign on the B unit to not turn on for the morning crew. It should be thawed out in the morning. Until it's permanently fixed we should put a filter in it, and only turn on during business hours. If it freezes again turn the temperature to off and the fan to on. Should be fixed by the weekend.
86'd items/ need more:
LY Dinner Sales: $3553
Projected Sales : $4114 (-$84)
TY Dinner Sales:$4031
+/- :+448, +13%
Dinner Covers:155
Avg PPA:
Weather: Sunny and Hot
Special events?:
Who worked:
Clair, Grace, Stephanie, Jason, Kate Cl, Cindy & Lauren, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Really slow start. Did up getting a little pop later around 8. Had a few tables on a wait here or there from 8-910, but then died back out. 2 on and cut host 1 at 9. Cut second host at 940. Ticket times were solid. No customer issues no comps.
Specials:
Shishito- 7
Temp Zucc- 8
Bf Tataki- 8
Toro Nogiri- 18
Hon Maguro- 17
Aburi Sashimi- 9
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Several Voids tonight, but no comps.
R&M needs:
-A/Cs were struggling in the beginning of the shift. Had a feeling the back B's unit was frozen. I called our technician out, and he confirmed it. Also said the units are due for some general maintenance. He will back in the day tomorrow or Thursday and will send Elizabeth the proposal.
-There's not a filter in the intake of the B's unit. He said that it may be the cause of why it froze up, but he'd have to check it more thoroughly to be sure.
-I'm leaving both units off tonight, and put a sign on the B unit to not turn on for the morning crew. It should be thawed out in the morning. Until it's permanently fixed we should put a filter in it, and only turn on during business hours. If it freezes again turn the temperature to off and the fan to on. Should be fixed by the weekend.
86'd items/ need more:
Tuesday 9.22.15 AM
Written By:Kayo
LY Lunch Sales:$1720
Projected Sales :$1894
TY Lunch Sales:$2208
+/- :+28 % Proj, +$314 LY
Lunch Covers:122
Avg PPA: $18.4
Previous Days Labor:16%
Previous Days Comps:3.82%
Controllable Comps:1.42%
Weather:Partly Cloudy 90's
Special events?:
Who worked:Clair, Grace, Lindsey, Johnny, Sigele FR, Erika SA, Junko Host
Flow of Business, Cuts and Ticket Times: Steady beginning, had some regulars sat at the bar and made them busy. Keep coming in with good pace and filled by 12:30 had small wait between 12:40-1pm, 1:05, Cut Grae, 1:15 cut Clair, the floor was almost 80% fulll until 1:30 and few tables walk in after 1:30pm.
Ticket time is good, I saw one table got rolls slightly earlier than Edamame. I understand app item needs to hit the table before anything else and saw the kitchen was really trying today, but also server should aware if the edamame is serves already or not because when this issue happens usually it conflict with sushi bar items, which usually run by the server who are taking care of the table, so he/she is the one if their edamame is on the table already or not.
Also Jersey mentioned that servers are sometimes not using "app" button even thought it is appetizer, so if it is really happening, we will keep trying to make them use this button.
* separate note,
1-The lid of trash can was open after the service start, Please please make sure to close the lid. We should share this at all staffs.
2- I counted small bento box this morning, and we will have about 30-40 pcs after Kendo bento order, just FYI.
3- There are few fryers in the trailer, I wonder if it works or what.
4- There was brand new toaster by the door in the trailer where you put your first step in. Please do not just leave there, it seems the person did not get on the trailer but just left it there without thinking well. we need to keep the trailer organized, and if one person start to do it, it will only get mess.
5- Sushi chefs, Please makes sure to have your heads up when customers come in and out, look at their face and greet. Some customers comes in and totally regular or knows the chef but if you do not look up and check their face, you will not know they are here.
Specials:
3 Staff members that stood out (why/how):
Erika was really trying to use the skills she has been taught. Today I told her not to wipe tables or chairs until she clear the table, because I have seen she is wiping here and there while picking up plates and glasses, but I want to make sure she wipes tables well without anything on it and finalize it before next customer sit there.
Johnny was working really smooth except he closed someone else's check, which I feel he has not done lately, so hope he is not going to make it as his trend.
Any VIP's in? Victor, VJ ( kenta's soccer team director member ) and his wife, 5 other regulars that I did not get their names.
Comps& Void Detail: No comp! Edamame and soft serve for VJ from Kayo.
R&M needs: Lights at drink fridge.
86'd items/ need more:
LY Lunch Sales:$1720
Projected Sales :$1894
TY Lunch Sales:$2208
+/- :+28 % Proj, +$314 LY
Lunch Covers:122
Avg PPA: $18.4
Previous Days Labor:16%
Previous Days Comps:3.82%
Controllable Comps:1.42%
Weather:Partly Cloudy 90's
Special events?:
Who worked:Clair, Grace, Lindsey, Johnny, Sigele FR, Erika SA, Junko Host
Flow of Business, Cuts and Ticket Times: Steady beginning, had some regulars sat at the bar and made them busy. Keep coming in with good pace and filled by 12:30 had small wait between 12:40-1pm, 1:05, Cut Grae, 1:15 cut Clair, the floor was almost 80% fulll until 1:30 and few tables walk in after 1:30pm.
Ticket time is good, I saw one table got rolls slightly earlier than Edamame. I understand app item needs to hit the table before anything else and saw the kitchen was really trying today, but also server should aware if the edamame is serves already or not because when this issue happens usually it conflict with sushi bar items, which usually run by the server who are taking care of the table, so he/she is the one if their edamame is on the table already or not.
Also Jersey mentioned that servers are sometimes not using "app" button even thought it is appetizer, so if it is really happening, we will keep trying to make them use this button.
* separate note,
1-The lid of trash can was open after the service start, Please please make sure to close the lid. We should share this at all staffs.
2- I counted small bento box this morning, and we will have about 30-40 pcs after Kendo bento order, just FYI.
3- There are few fryers in the trailer, I wonder if it works or what.
4- There was brand new toaster by the door in the trailer where you put your first step in. Please do not just leave there, it seems the person did not get on the trailer but just left it there without thinking well. we need to keep the trailer organized, and if one person start to do it, it will only get mess.
5- Sushi chefs, Please makes sure to have your heads up when customers come in and out, look at their face and greet. Some customers comes in and totally regular or knows the chef but if you do not look up and check their face, you will not know they are here.
Specials:
3 Staff members that stood out (why/how):
Erika was really trying to use the skills she has been taught. Today I told her not to wipe tables or chairs until she clear the table, because I have seen she is wiping here and there while picking up plates and glasses, but I want to make sure she wipes tables well without anything on it and finalize it before next customer sit there.
Johnny was working really smooth except he closed someone else's check, which I feel he has not done lately, so hope he is not going to make it as his trend.
Any VIP's in? Victor, VJ ( kenta's soccer team director member ) and his wife, 5 other regulars that I did not get their names.
Comps& Void Detail: No comp! Edamame and soft serve for VJ from Kayo.
R&M needs: Lights at drink fridge.
86'd items/ need more:
Monday, September 21, 2015
Monday 9.21.15
Written By: Elizabeth
LY Lunch Sales: $1464
Projected Sales : $1744
TY Lunch Sales: $1893
+/- : +29% LY and +$149 PS
Lunch Covers: 108
Avg PPA: $17.53
LY Dinner Sales: $4124
Projected Sales : $4543
TY Dinner Sales: $4292
+/- : +4% LY and -$251 PS
Dinner Covers: 144
Avg PPA: $29.81
For the day we ended 11% over LY and just $102 short of PS
Previous Days Labor: 19.57%
Previous Days Comps: 3.76%
Controllable Comps: 16.77% due to a $17 recovery...though I can't remember what for at this point.
Weather: in the 90s, cool at night.
Special events?:
Who worked:
Lunch: Joel, Krystin, Mandy, Johnny CL. Junko Host, Erika SA, Sigele FR
Dinner: Grace, Kate, Krystin, Clair, Camacho CL. Ruthy/Lauren Host, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty steady after 12:30 when I cut Krystin. Got a small pop around 1pm. Sushi bar was backed up here and there throughout service today. Lots of Sushi Lunches, and Chirashi and Hokkaidons from what I saw. I noticed that most of the sushi bar items were not being handed over the bar today, and were being run by myself or the server. Not sure why this happened, but in the future if I could be given a heads up- both me and Johnny weren't sure what was going on, but didn't want to ask.
Dinner: Slow to start in the first two hours, but finally got our pop around 8pm. Went on a short 20-30 minute wait. Died down around 9:15. I cut Krystin at 8:30 and went 2 on at 9, and one on at 9:20. Only a handfull of tables came in after that. I would say 3. Mellowed out fast. But the night went smoothly for ticket times.
Had a situation happen with one fo the guys from the party room. They weren't sat yet, but there were 5 of the 6 of them here. And the one guy was getting pushy so I interjected. Explained why I couldn't seat them quite yet, but offered to get them drinks in the lobby. He was being pretty pushy and eventually said that he would just "sit at the bar" and grabbed his friends to sit at the sushi bar. I told them I would be happy to set up a table for them in the dining room if they prefered that. I also explained that the sushi bar was full service. At this point I had 5 guys standing huddled together IN the restaurant (beyond the lobby) and finally told the guy I wasn't going to argue with him, to go ahead and sit down. And they did. And their friend arrived a mere 2 minutes later. Some people and their patience. Its crazy! Luckily they had the nicest server alive, Krystin, and I think she took great care of them
Specials:
Kaki Fry 3
Beef Tataki 7
Shishitos 8
Tsk. Set 11
King Salmon box 3
3 Staff members that stood out (why/how):
-Erika will need to be coached on urgency. But in the meantime I told her that while she is getting use to holding a try, not to try and push it by wiping and setting all in one fell swoop. To just focus on bussing and wiping the table, and setting it afterwards. She will be a work in progress.
-Despite some bad attitudes coming through the door tonight (at dinner service) Ruthy kept a positive attitude despite it all. She's a goofball at heart, but at times like these it's good to see things don't discourage her.
-Clair was vocal about her bad night tonight. She's been good lately about not voicing her frustration but tonight I think the bad tips just got to her.
Any VIP's in?
Rachel and her father(?), some regulars that Take-san knows (S1-2, just returned from FL?), Jack Waite from Agua Dulce,
Dinner: Tyler & GF, and a few familiar faces who don't have names.
Comps& Void Detail:
Makani, Sushi BOH meals, some SIN discounts
Emp Day off discount to Jason Camacho for lunch time. Bday desserts, Yelp check ins
Green Tea Ice Cream for recovery (both people at B5 got up, maybe to smoke, I don't know- but Kaori started to Bus is, and they caught her. Were a little upset with Grace because they told her, but she was occupied at another table before she could get the host stand to alert anyone)
R&M needs:
Asahi machine arrived today. The box is in the office and Fed Ex will be by sometime tomorrow between 9am and 6pm to pick it up. yes, so specific on their time frame.
I changed out the bulb in the mens room
Tuesday we should receive: printer paper, tape, printer ink.
Wednesday we should receive: register paper, sushi bar/kitchen printer paper.
Arrived earlier today: t-shirts. Just needed to restock. If someone has time to fold and put away. Remember to check to see which ones are mens and which are womens. If not, I will do so on Thursday.
86'd items/ need more:
LY Lunch Sales: $1464
Projected Sales : $1744
TY Lunch Sales: $1893
+/- : +29% LY and +$149 PS
Lunch Covers: 108
Avg PPA: $17.53
LY Dinner Sales: $4124
Projected Sales : $4543
TY Dinner Sales: $4292
+/- : +4% LY and -$251 PS
Dinner Covers: 144
Avg PPA: $29.81
For the day we ended 11% over LY and just $102 short of PS
Previous Days Labor: 19.57%
Previous Days Comps: 3.76%
Controllable Comps: 16.77% due to a $17 recovery...though I can't remember what for at this point.
Weather: in the 90s, cool at night.
Special events?:
Who worked:
Lunch: Joel, Krystin, Mandy, Johnny CL. Junko Host, Erika SA, Sigele FR
Dinner: Grace, Kate, Krystin, Clair, Camacho CL. Ruthy/Lauren Host, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty steady after 12:30 when I cut Krystin. Got a small pop around 1pm. Sushi bar was backed up here and there throughout service today. Lots of Sushi Lunches, and Chirashi and Hokkaidons from what I saw. I noticed that most of the sushi bar items were not being handed over the bar today, and were being run by myself or the server. Not sure why this happened, but in the future if I could be given a heads up- both me and Johnny weren't sure what was going on, but didn't want to ask.
Dinner: Slow to start in the first two hours, but finally got our pop around 8pm. Went on a short 20-30 minute wait. Died down around 9:15. I cut Krystin at 8:30 and went 2 on at 9, and one on at 9:20. Only a handfull of tables came in after that. I would say 3. Mellowed out fast. But the night went smoothly for ticket times.
Had a situation happen with one fo the guys from the party room. They weren't sat yet, but there were 5 of the 6 of them here. And the one guy was getting pushy so I interjected. Explained why I couldn't seat them quite yet, but offered to get them drinks in the lobby. He was being pretty pushy and eventually said that he would just "sit at the bar" and grabbed his friends to sit at the sushi bar. I told them I would be happy to set up a table for them in the dining room if they prefered that. I also explained that the sushi bar was full service. At this point I had 5 guys standing huddled together IN the restaurant (beyond the lobby) and finally told the guy I wasn't going to argue with him, to go ahead and sit down. And they did. And their friend arrived a mere 2 minutes later. Some people and their patience. Its crazy! Luckily they had the nicest server alive, Krystin, and I think she took great care of them
Specials:
Kaki Fry 3
Beef Tataki 7
Shishitos 8
Tsk. Set 11
King Salmon box 3
3 Staff members that stood out (why/how):
-Erika will need to be coached on urgency. But in the meantime I told her that while she is getting use to holding a try, not to try and push it by wiping and setting all in one fell swoop. To just focus on bussing and wiping the table, and setting it afterwards. She will be a work in progress.
-Despite some bad attitudes coming through the door tonight (at dinner service) Ruthy kept a positive attitude despite it all. She's a goofball at heart, but at times like these it's good to see things don't discourage her.
-Clair was vocal about her bad night tonight. She's been good lately about not voicing her frustration but tonight I think the bad tips just got to her.
Any VIP's in?
Rachel and her father(?), some regulars that Take-san knows (S1-2, just returned from FL?), Jack Waite from Agua Dulce,
Dinner: Tyler & GF, and a few familiar faces who don't have names.
Comps& Void Detail:
Makani, Sushi BOH meals, some SIN discounts
Emp Day off discount to Jason Camacho for lunch time. Bday desserts, Yelp check ins
Green Tea Ice Cream for recovery (both people at B5 got up, maybe to smoke, I don't know- but Kaori started to Bus is, and they caught her. Were a little upset with Grace because they told her, but she was occupied at another table before she could get the host stand to alert anyone)
R&M needs:
Asahi machine arrived today. The box is in the office and Fed Ex will be by sometime tomorrow between 9am and 6pm to pick it up. yes, so specific on their time frame.
I changed out the bulb in the mens room
Tuesday we should receive: printer paper, tape, printer ink.
Wednesday we should receive: register paper, sushi bar/kitchen printer paper.
Arrived earlier today: t-shirts. Just needed to restock. If someone has time to fold and put away. Remember to check to see which ones are mens and which are womens. If not, I will do so on Thursday.
86'd items/ need more:
Sunday, September 20, 2015
Sunday 9.20.15
Written By: Elizabeth
LY Lunch Sales:$2129
Projected Sales :$2670
TY Lunch Sales:$2632
+/- : +24%LY and -$38 PS
Lunch Covers: 133
Avg PPA: $19.79
LY Dinner Sales: $5337
Projected Sales : $4104
TY Dinner Sales: $4660
+/- : -13% LY and +$556 PS
Dinner Covers: 191
Avg PPA: $24.40
Previous Days Labor: 17.51%
Previous Days Comps: 4.36%
Controllable Comps: 4.98%
Weather: Sunny and beautiful from what I could tell. 90s
Special events?: Sunday football.
Who worked: Lunch: Sayo, Mandy, Grace, Joel CL. Ruthy Host, Jason FR< John SA
Dinner: Joel, Mandy, Kristin, Kate, Clair CL. Ruthy/Lauren Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow slow and more slow. We started with a good amount of business but then it died down around 1pm and never amounted to anything afterwards. I cut the host and SA at 2:15 and Sayo and Joel closed it down solo. Mellow afternoon.
Dinner was the opposite. Started with a rush through the door, and all tables were full in the first 30 minutes. Clair didn't have much going on at the sushi bar because nearly everyone wanted a table. Got a few takers and were in full swing. On a wait at 6pm, off the wait around 9pm. Had a 7 top walk in at 9:30- college students again. I hope this doesn't become a trend.
Had a few hiccups tonight: A7 ordered an Edamame- it did not hit the table until after their salmon kasu did. It was Krystin's table and she said she rang it in 'as app". Can we please make a greater effort to ensure that "as app" tickets are pushed out first. I stress it to my servers that they need to use this button to get the item out first. But when it doesn't happen, they are less likely to listen to me.
B6 got sat but had ordered drinks at the host stand. Since they got sat before the drinks were made, the drinks weren't made. They sat for a little while and asked Kate where their drinks were. She didn't know either. The miscommunication was pretty large and I think due in part to having a new hire on the host stand. Nonetheless, the lady at the table was pretty pissy about the situation. We comp'd a round for them. After they ate they were better. But she was just not a nice person by nature I don't think. They did say, however, that they will absolutely be back. Good news on that part
Specials:
Kaki Fry 9
Beef Tataki 2
Temp Zuch/Squash 4
Aburi Sashimi 17 (S12 ordered 3 orders just for himself)
3 Staff members that stood out (why/how):
-John is getting better but still needs a lot of coaching on his technique of bussing and his presentation of place settings and tables.
-During the rush tonight Jason (SA) was starting to take drink orders for guests waiting. It was only one couple but instead of pointing them in the direction of the hosts, he took their order. I know we already had this conversation with him, so I reiterated that he needs to direct them to the hosts. He is not to take drink orders when he is SA-ing.
Any VIP's in?
Lunch: Old John, Motorcycle Kenneth
Dinner: Single dad dude with date again (same lady), Kate from the Capitol
Comps& Void Detail:
FNF discount to a close friend of Krystin's, as well as someone else at lunch but I can't remember who....dang it.
DNL for a Limein the coconut
Kitchen Error for the late edamame
Bday desserts
Soft Serve Yelp Promos
Recovery for the 2 drinks from B6
R&M needs:
I haven't had a spare moment to go to Home Depot for the bulb for the mens room but I will. I also need to get the floor fans for the kitchen at that time. Maybe Thursday.
86'd items/ need more:
LY Lunch Sales:$2129
Projected Sales :$2670
TY Lunch Sales:$2632
+/- : +24%LY and -$38 PS
Lunch Covers: 133
Avg PPA: $19.79
LY Dinner Sales: $5337
Projected Sales : $4104
TY Dinner Sales: $4660
+/- : -13% LY and +$556 PS
Dinner Covers: 191
Avg PPA: $24.40
Previous Days Labor: 17.51%
Previous Days Comps: 4.36%
Controllable Comps: 4.98%
Weather: Sunny and beautiful from what I could tell. 90s
Special events?: Sunday football.
Who worked: Lunch: Sayo, Mandy, Grace, Joel CL. Ruthy Host, Jason FR< John SA
Dinner: Joel, Mandy, Kristin, Kate, Clair CL. Ruthy/Lauren Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow slow and more slow. We started with a good amount of business but then it died down around 1pm and never amounted to anything afterwards. I cut the host and SA at 2:15 and Sayo and Joel closed it down solo. Mellow afternoon.
Dinner was the opposite. Started with a rush through the door, and all tables were full in the first 30 minutes. Clair didn't have much going on at the sushi bar because nearly everyone wanted a table. Got a few takers and were in full swing. On a wait at 6pm, off the wait around 9pm. Had a 7 top walk in at 9:30- college students again. I hope this doesn't become a trend.
Had a few hiccups tonight: A7 ordered an Edamame- it did not hit the table until after their salmon kasu did. It was Krystin's table and she said she rang it in 'as app". Can we please make a greater effort to ensure that "as app" tickets are pushed out first. I stress it to my servers that they need to use this button to get the item out first. But when it doesn't happen, they are less likely to listen to me.
B6 got sat but had ordered drinks at the host stand. Since they got sat before the drinks were made, the drinks weren't made. They sat for a little while and asked Kate where their drinks were. She didn't know either. The miscommunication was pretty large and I think due in part to having a new hire on the host stand. Nonetheless, the lady at the table was pretty pissy about the situation. We comp'd a round for them. After they ate they were better. But she was just not a nice person by nature I don't think. They did say, however, that they will absolutely be back. Good news on that part
Specials:
Kaki Fry 9
Beef Tataki 2
Temp Zuch/Squash 4
Aburi Sashimi 17 (S12 ordered 3 orders just for himself)
3 Staff members that stood out (why/how):
-John is getting better but still needs a lot of coaching on his technique of bussing and his presentation of place settings and tables.
-During the rush tonight Jason (SA) was starting to take drink orders for guests waiting. It was only one couple but instead of pointing them in the direction of the hosts, he took their order. I know we already had this conversation with him, so I reiterated that he needs to direct them to the hosts. He is not to take drink orders when he is SA-ing.
Any VIP's in?
Lunch: Old John, Motorcycle Kenneth
Dinner: Single dad dude with date again (same lady), Kate from the Capitol
Comps& Void Detail:
FNF discount to a close friend of Krystin's, as well as someone else at lunch but I can't remember who....dang it.
DNL for a Limein the coconut
Kitchen Error for the late edamame
Bday desserts
Soft Serve Yelp Promos
Recovery for the 2 drinks from B6
R&M needs:
I haven't had a spare moment to go to Home Depot for the bulb for the mens room but I will. I also need to get the floor fans for the kitchen at that time. Maybe Thursday.
86'd items/ need more:
Saturday 9/19/15
Written By: AM Samara/Elizabeth, PM Elizabeth
LY Lunch Sales: $2186
Projected Sales : $2845
TY Lunch Sales: $1928
+/- : -31% and -$651
Lunch Covers: 123
Avg PPA: $15.67
LY Dinner Sales: $6084
Projected Sales : $ 6240
TY Dinner Sales: $5589
+/- : -8% LY and -$615 PS
Dinner Covers:199
Avg PPA: $28.09
Weather: 94 degrees and sunny
Special events?: North Loop Block Party, UT home game later tonight, TX Craft Brewers festival
Who worked: Grace, Lindsey, Sophia, Johnny CL, Hiroe FR, John SA, Samara H
Flow of Business, Cuts and Ticket Times:
Lunch: Very slow lunch overall most likely due to the fact that there are lots of special events around town. We were never full or on a wait. Cut Grace and Lindsey at 1:30. Cut John and Sophia at 2:30. Had a small pop in the last 10 minutes of the shift with six 2 tops and a 12 top of college students. It got a little harried but between all of us we helped Johnny out and got on track. All in and Ticket times were normal and we got through it. I think we were all a little frustrated with how the afternoon turned out, but finished strong for sure.
(Elizabeth speaking here:) I'm actually glad this morning was as slow as it was- between the 22 Bentos and the 19 UT Catering trays, both BOH and Sushi bar were swamped. I'm excited about the future we have with this, but we really need to nail down execution.
Dinner: Reeeeeallly slow. With all the events going on in town I wasn't surprised. Went on a small wait between 6:30-8:30 then got off the wait. I cut Sayo around 9:30, Stephanie and Joel at 10, and went down to just Dusten at 10:15. Only 1 other table came in in that time. and they came in at 10:47. I also cut the SA at 10:15 and Cindy (host) at 10:30. So if that wasn't any indication of how slow it was, I don't know what is.
3 Staff members that stood out (why/how): Sophia was a big help to Johnny at the end of the shift when there was a small pop. John definitely needs to slow down when working as a server assistant; paying more attention to detail like sweeping, cleaning chairs, and pushing chairs in. I had to double check every table he reset. Grace is really improving as a server.
Dinner: Everyone stayed positive and on top of their sections tonight. Really nice to see full waters and prebussed tables on a slow evening.
Weird thing that happened: this lady came in and the heel of her shoe broke. Then another woman came in and the exact same thing happened!! they were both wearing wedge type shoes, but it was so bizarre. I searched for super glue, found some, then it wasn't working so I unscrewed the top and shook it. Still nothing. Then as I was trying to use a paperclip to extract the glue from the top (and standing in the middle of the lobby) the glue starts flowing freely from the bottle...into my open hand, and down my leg. I did, however end up getting some on the heel of her shoe, and the other gal's (who was already seated at A2). 2 shoes repaired. 2 hands glued. 4 Happy Couples left the restaurant grateful their shoes were intact.
Any VIP's in? Sao from Daruma, the couple that always somehow gets Sophia- the woman always orders tons of thai chilis on the side- they use to complain a lot but since we've gotten their orders down pat, they are so much more friendly!
Comps& Void Detail:
-Comped $50 donation gift card for the Japanese school auction (Hisano Jones)
-Grace bought a piece of nigiri for Sao
-One Promo Kome Bucks $15
-Server miss ring. Sophia rang in a veggie ramen for A6 when they meant to order a veggie tempura.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2186
Projected Sales : $2845
TY Lunch Sales: $1928
+/- : -31% and -$651
Lunch Covers: 123
Avg PPA: $15.67
LY Dinner Sales: $6084
Projected Sales : $ 6240
TY Dinner Sales: $5589
+/- : -8% LY and -$615 PS
Dinner Covers:199
Avg PPA: $28.09
Weather: 94 degrees and sunny
Special events?: North Loop Block Party, UT home game later tonight, TX Craft Brewers festival
Who worked: Grace, Lindsey, Sophia, Johnny CL, Hiroe FR, John SA, Samara H
Flow of Business, Cuts and Ticket Times:
Lunch: Very slow lunch overall most likely due to the fact that there are lots of special events around town. We were never full or on a wait. Cut Grace and Lindsey at 1:30. Cut John and Sophia at 2:30. Had a small pop in the last 10 minutes of the shift with six 2 tops and a 12 top of college students. It got a little harried but between all of us we helped Johnny out and got on track. All in and Ticket times were normal and we got through it. I think we were all a little frustrated with how the afternoon turned out, but finished strong for sure.
(Elizabeth speaking here:) I'm actually glad this morning was as slow as it was- between the 22 Bentos and the 19 UT Catering trays, both BOH and Sushi bar were swamped. I'm excited about the future we have with this, but we really need to nail down execution.
Dinner: Reeeeeallly slow. With all the events going on in town I wasn't surprised. Went on a small wait between 6:30-8:30 then got off the wait. I cut Sayo around 9:30, Stephanie and Joel at 10, and went down to just Dusten at 10:15. Only 1 other table came in in that time. and they came in at 10:47. I also cut the SA at 10:15 and Cindy (host) at 10:30. So if that wasn't any indication of how slow it was, I don't know what is.
3 Staff members that stood out (why/how): Sophia was a big help to Johnny at the end of the shift when there was a small pop. John definitely needs to slow down when working as a server assistant; paying more attention to detail like sweeping, cleaning chairs, and pushing chairs in. I had to double check every table he reset. Grace is really improving as a server.
Dinner: Everyone stayed positive and on top of their sections tonight. Really nice to see full waters and prebussed tables on a slow evening.
Weird thing that happened: this lady came in and the heel of her shoe broke. Then another woman came in and the exact same thing happened!! they were both wearing wedge type shoes, but it was so bizarre. I searched for super glue, found some, then it wasn't working so I unscrewed the top and shook it. Still nothing. Then as I was trying to use a paperclip to extract the glue from the top (and standing in the middle of the lobby) the glue starts flowing freely from the bottle...into my open hand, and down my leg. I did, however end up getting some on the heel of her shoe, and the other gal's (who was already seated at A2). 2 shoes repaired. 2 hands glued. 4 Happy Couples left the restaurant grateful their shoes were intact.
Any VIP's in? Sao from Daruma, the couple that always somehow gets Sophia- the woman always orders tons of thai chilis on the side- they use to complain a lot but since we've gotten their orders down pat, they are so much more friendly!
Comps& Void Detail:
-Comped $50 donation gift card for the Japanese school auction (Hisano Jones)
-Grace bought a piece of nigiri for Sao
-One Promo Kome Bucks $15
-Server miss ring. Sophia rang in a veggie ramen for A6 when they meant to order a veggie tempura.
R&M needs:
86'd items/ need more:
Saturday, September 19, 2015
Friday PM 9/18/15
Written By: Samara
LY Dinner Sales: $4019
Projected Sales : $6893
TY Dinner Sales: $7462
+/- : +10% LY and $569 PS
Dinner Covers: 251
Avg PPA: $29.73
Previous Days Labor: $1452
Previous Days Comps: $262
Controllable Comps: $34
Weather: High 90's and sunny
Special events?:
Who worked: Johnny, Lindsey, Naoto, Sophia, Dusten CL, Jason SA, Sigele FR, Samara & Lauren H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times: Restaurant was full by 6pm. Went on over an hour wait which lasted until about 10pm. It was a steady busy Friday night! Cut Johnny, Lindsey, and Lauren at 10pm. Went two on at 10:30pm. Elizabeth had me stay on to train for closing duties. Nothing to report on ticket times.
Specials:
Fried Oysters 11
Shishito Peppers 13
Beef Tataki 6
Tempura Special 4
Blue Fin Nigiri 37
3 Staff members that stood out (why/how): Ruthy upsold to all of her tables tonight while cocktailing, selling numerous bottles of sake and wine. Lauren spoke to Elizabeth about wanting to move into serving sooner than later and Elizabeth said there were other people in line and it wouldn't happen any time soon. Lauren said it was not feasible for her to continue working here and will stay for next week when she is scheduled. FOH staff had great team work tonight, helping each other pre bus tables and set tables and get waters for parties of 5 or more.
Safe is $5 over. Don't know why. Elizabeth will check it in the AM.
Any VIP's in? Neal & brother & family, Nathan, Kenny, Rachel & Carlos, Elizabeth's old neighbor, Elizabeth's old coworker, Meiko & Cooper but wait was too long
Comps& Void Detail:
-DNL BTL Malbec (They bought P.N. BTL but sent it back because they said it went bad.)
-DNL Ankimo
-Server error yakitori. Guest meant takoyaki.
-Voided some miss rings
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4019
Projected Sales : $6893
TY Dinner Sales: $7462
+/- : +10% LY and $569 PS
Dinner Covers: 251
Avg PPA: $29.73
Previous Days Labor: $1452
Previous Days Comps: $262
Controllable Comps: $34
Weather: High 90's and sunny
Special events?:
Who worked: Johnny, Lindsey, Naoto, Sophia, Dusten CL, Jason SA, Sigele FR, Samara & Lauren H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times: Restaurant was full by 6pm. Went on over an hour wait which lasted until about 10pm. It was a steady busy Friday night! Cut Johnny, Lindsey, and Lauren at 10pm. Went two on at 10:30pm. Elizabeth had me stay on to train for closing duties. Nothing to report on ticket times.
Specials:
Fried Oysters 11
Shishito Peppers 13
Beef Tataki 6
Tempura Special 4
Blue Fin Nigiri 37
3 Staff members that stood out (why/how): Ruthy upsold to all of her tables tonight while cocktailing, selling numerous bottles of sake and wine. Lauren spoke to Elizabeth about wanting to move into serving sooner than later and Elizabeth said there were other people in line and it wouldn't happen any time soon. Lauren said it was not feasible for her to continue working here and will stay for next week when she is scheduled. FOH staff had great team work tonight, helping each other pre bus tables and set tables and get waters for parties of 5 or more.
Safe is $5 over. Don't know why. Elizabeth will check it in the AM.
Any VIP's in? Neal & brother & family, Nathan, Kenny, Rachel & Carlos, Elizabeth's old neighbor, Elizabeth's old coworker, Meiko & Cooper but wait was too long
Comps& Void Detail:
-DNL BTL Malbec (They bought P.N. BTL but sent it back because they said it went bad.)
-DNL Ankimo
-Server error yakitori. Guest meant takoyaki.
-Voided some miss rings
R&M needs:
86'd items/ need more:
Friday, September 18, 2015
Friday 9/18/15 AM
Written By:Kayo
LY Lunch Sales:$2186
Projected Sales :$2299
TY Lunch Sales:$2413
+/- :+$114 Proj +10% LY
Lunch Covers:131
Avg PPA: $18.42
Previous Days Labor:21.28%
Previous Days Comps:3.84%
Controllable Comps: 12.97%
Weather:Hot 90/'s
Special events?:
Who worked: Clair, Kate, Joel, Sayo Erika- SA, Jason-FR, Ruthy-Host
Flow of Business, Cuts and Ticket Times: Steady start filled up by little before noon, and went small wait for about 30mins, but nothing crazy, started die down around 12:45, but we got another small pop around 1:10 again, some tables came in after 1:30 and the last group of 5ppl sat at almost 2pm. Cut Kate at 1:40, kept everyone else until last.
We had a regular, Tara and Kelvin, Tara said her sunshine roll has hard mango and smoked salmon instead of fresh salmon so I voided.
Some regulars, more Japanese customers, ( my friends ) happy smooth lunch.
Specials:
3 Staff members that stood out (why/how):
Sayo is very helpful and cheerful, she was ready to help everyone and had great attitude all the time.
Eveyrone did great job.
Erika is learning, I see she is trying to figure out many things so please tell servers to give her tips and just let her in.
Any VIP's in? Tara & Kevin, My friend Johnathan Cole (I just found out he works at same office as Tara and Kevin), Vu and his wife, John (old), two Japanese men (they are her for Luman car race and they are coming back tomorrow lunch and bento), Yoshizo, two Japanese ladies who volunteers for Oita/Japan association
Comps& Void Detail: 4 soft serves for my friend Johnathan and his friends,. Hokkaidon- Joel's lunch, did not have enough salmon, 1-Toro/86. 1-Sunsine R/Tara
R&M needs: Smaller bathroom light in the wall.
86'd items/ need more:
LY Lunch Sales:$2186
Projected Sales :$2299
TY Lunch Sales:$2413
+/- :+$114 Proj +10% LY
Lunch Covers:131
Avg PPA: $18.42
Previous Days Labor:21.28%
Previous Days Comps:3.84%
Controllable Comps: 12.97%
Weather:Hot 90/'s
Special events?:
Who worked: Clair, Kate, Joel, Sayo Erika- SA, Jason-FR, Ruthy-Host
Flow of Business, Cuts and Ticket Times: Steady start filled up by little before noon, and went small wait for about 30mins, but nothing crazy, started die down around 12:45, but we got another small pop around 1:10 again, some tables came in after 1:30 and the last group of 5ppl sat at almost 2pm. Cut Kate at 1:40, kept everyone else until last.
We had a regular, Tara and Kelvin, Tara said her sunshine roll has hard mango and smoked salmon instead of fresh salmon so I voided.
Some regulars, more Japanese customers, ( my friends ) happy smooth lunch.
Specials:
3 Staff members that stood out (why/how):
Sayo is very helpful and cheerful, she was ready to help everyone and had great attitude all the time.
Eveyrone did great job.
Erika is learning, I see she is trying to figure out many things so please tell servers to give her tips and just let her in.
Any VIP's in? Tara & Kevin, My friend Johnathan Cole (I just found out he works at same office as Tara and Kevin), Vu and his wife, John (old), two Japanese men (they are her for Luman car race and they are coming back tomorrow lunch and bento), Yoshizo, two Japanese ladies who volunteers for Oita/Japan association
Comps& Void Detail: 4 soft serves for my friend Johnathan and his friends,. Hokkaidon- Joel's lunch, did not have enough salmon, 1-Toro/86. 1-Sunsine R/Tara
R&M needs: Smaller bathroom light in the wall.
86'd items/ need more:
Thursday, September 17, 2015
Thursday PM Recap 9/17/15
Written By: Leary
LY Dinner Sales: $4019
Projected Sales : $4650 (-$126 )
TY Dinner Sales: $4524
+/- : +$505, +13%
Dinner Covers: 174
Avg PPA: $26
Weather: Hot and sunny
Special events?:
Who worked:
Sayo, Naoto, Krystin, Miho, Sophia CL, Jason FR, Samara & Cindy H, Kaori SA, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
Very slow start. Restaurant was full around 7:30pm and there was a small wait (20-30 mins) until 8:30pm. Samara and Sayo were cut at 8:30pm. There was another small wait at 9:00pm. We went two on 9:10pm. Kept Samara on for training. Ticket times were good besides the 13 minute edamame mentioned below. No customer issue.
Specials: Shishito Peppers 11
Tempura Cucumber Kimchi 3
Blue Fin Nigiri 11
Blue Fin Toro 5
Seared Sake-Toro Carpaccio 10
3 Staff members that stood out (why/how):
New dishwasher (Desiree) quit. Jersey will have more.
Any VIP's in?
Comps& Void Detail:
-Voided 2 test edamame
-Comped an edamame for S9. It took 13 minutes. Kitchen was slow, and said that the ticket delayed printing. Not sure what happened. Rang a couple test tickets, but didn't happen again for the rest of the night.
-Comp some Kome bucks for a happy hour items that didn't quite make it in on time.
-Comped some Kome bucks for a table that sent back there mules they didn't like, but already paid for. Comped $12 off the next round.
R&M needs:
Naoto serviced the Asahi machine for the cooling issues, but it takes 5 hours to get to temp so it was 86'd for the night. Whoever opens should check the temp, and make sure it's good to go.
Update: Naoto checked the machine at the end of the night. Asahi is still not cold. Will have to get someone to service it tomorrow.
86'd items/ need more:
Didn't have any rags for the shift, and forced to use oishibori to clean tables. This is the second week in a row so we should probably up the linen par.
-Change bank is really low!
1s-$45
5s-$20
10s-$20
20s-$40
100s-$100
LY Dinner Sales: $4019
Projected Sales : $4650 (-$126 )
TY Dinner Sales: $4524
+/- : +$505, +13%
Dinner Covers: 174
Avg PPA: $26
Weather: Hot and sunny
Special events?:
Who worked:
Sayo, Naoto, Krystin, Miho, Sophia CL, Jason FR, Samara & Cindy H, Kaori SA, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
Very slow start. Restaurant was full around 7:30pm and there was a small wait (20-30 mins) until 8:30pm. Samara and Sayo were cut at 8:30pm. There was another small wait at 9:00pm. We went two on 9:10pm. Kept Samara on for training. Ticket times were good besides the 13 minute edamame mentioned below. No customer issue.
Specials: Shishito Peppers 11
Tempura Cucumber Kimchi 3
Blue Fin Nigiri 11
Blue Fin Toro 5
Seared Sake-Toro Carpaccio 10
3 Staff members that stood out (why/how):
New dishwasher (Desiree) quit. Jersey will have more.
Any VIP's in?
Comps& Void Detail:
-Voided 2 test edamame
-Comped an edamame for S9. It took 13 minutes. Kitchen was slow, and said that the ticket delayed printing. Not sure what happened. Rang a couple test tickets, but didn't happen again for the rest of the night.
-Comp some Kome bucks for a happy hour items that didn't quite make it in on time.
-Comped some Kome bucks for a table that sent back there mules they didn't like, but already paid for. Comped $12 off the next round.
R&M needs:
Naoto serviced the Asahi machine for the cooling issues, but it takes 5 hours to get to temp so it was 86'd for the night. Whoever opens should check the temp, and make sure it's good to go.
Update: Naoto checked the machine at the end of the night. Asahi is still not cold. Will have to get someone to service it tomorrow.
86'd items/ need more:
Didn't have any rags for the shift, and forced to use oishibori to clean tables. This is the second week in a row so we should probably up the linen par.
-Change bank is really low!
1s-$45
5s-$20
10s-$20
20s-$40
100s-$100
Thursday 9/17/15 AM
Written By:Kayo
LY Lunch Sales:$1639
Projected Sales :$1740
TY Lunch Sales: $1435
+/- : -12% LY, 1$305 Proj
Lunch Covers:109
Avg PPA:$13.17
Previous Days Labor:18.52%
Previous Days Comps:7.77%
Controllable Comps:2%
Weather:Warm lower 90's
Special events?:
Who worked:Joel, Kate Lindsey, Johnny, John SA, Jason FR, Junko Host
Flow of Business, Cuts and Ticket Times: Steady start and restaurant was almost filled before noon, around 12:15 mild wait started and went all the way until about little before 1pm.
Cut Joel 1pm, Kate 1:20pm, then Lindsey 1:40pm.
Felt really busy one point but at the end number of customers came in today was not big...
Ticket time was all good, no issue.
John Is working really hard and trying to work quick but often time I see him rushed too much and not wiping tables well or towels are too wet and leaving water on tables. I have talked to him and he will work on it, so please keep eyes on.
Also I am thinking it might look better if SA and FR wears aprons too. especially John wears really big T-shirt and without nothing around the waist it looks little dull.
Specials:
3 Staff members that stood out (why/how):
All worked well together.
Any VIP's in? Andrew from Contigo, one couple that John said they were his celebrities.
Comps& Void Detail:
R&M needs:Asahi draft machine is not still working. I have been exchanging e-mails with Brian and trying to find the way to fix it.
86'd items/ need more:Asahi( machine broken)
LY Lunch Sales:$1639
Projected Sales :$1740
TY Lunch Sales: $1435
+/- : -12% LY, 1$305 Proj
Lunch Covers:109
Avg PPA:$13.17
Previous Days Labor:18.52%
Previous Days Comps:7.77%
Controllable Comps:2%
Weather:Warm lower 90's
Special events?:
Who worked:Joel, Kate Lindsey, Johnny, John SA, Jason FR, Junko Host
Flow of Business, Cuts and Ticket Times: Steady start and restaurant was almost filled before noon, around 12:15 mild wait started and went all the way until about little before 1pm.
Cut Joel 1pm, Kate 1:20pm, then Lindsey 1:40pm.
Felt really busy one point but at the end number of customers came in today was not big...
Ticket time was all good, no issue.
John Is working really hard and trying to work quick but often time I see him rushed too much and not wiping tables well or towels are too wet and leaving water on tables. I have talked to him and he will work on it, so please keep eyes on.
Also I am thinking it might look better if SA and FR wears aprons too. especially John wears really big T-shirt and without nothing around the waist it looks little dull.
Specials:
3 Staff members that stood out (why/how):
All worked well together.
Any VIP's in? Andrew from Contigo, one couple that John said they were his celebrities.
Comps& Void Detail:
R&M needs:Asahi draft machine is not still working. I have been exchanging e-mails with Brian and trying to find the way to fix it.
86'd items/ need more:Asahi( machine broken)
Wednesday, September 16, 2015
Wednesday 9/16/15 recap
Written By: Dusten
LY Lunch Sales: 1211
Projected Sales : 1333
TY Lunch Sales: 2050 ($404 catering
+/- : up 69% over LY and $717 up from projected
Lunch Covers: 98
Avg PPA: 20.92 -still pretty good with catering figured in.
LY Dinner Sales:4108
Projected Sales : 4215
TY Dinner Sales: 4470
+/- : 9% up from LY and $255 over projected
Dinner Covers: 167
Avg PPA: 26.77
Previous Days Labor: 22.29%
Previous Days Comps: 3.07%
Controllable Comps: 2.9%
Weather: spotty rain and humidity. low 90's at the hottest.
Special events?: National Play-Doh Day
Who worked: Lunch: Sayo, Lindsey, Mandy, Johnny CL, John SA, Junko H and Jason FR.
Dinner: Grace, Naoto, Miho, Clair, Sophia CL, Jason and Cindy H, Miho training Erika SA and Hiro FR
Flow of Business, Cuts and Ticket Times: Lunch was slow. I cut Sayo at 12:30, Mandy at 1pm and then just Johnny at 1:45pm. Had our most significant push after 1:15 or so. Johnny had 5 tables of various sizes walk in during the last 15 minutes. Mandy and Lindsey both stuck around to help him maintain.
Dinner was steady but not crazy. We went on wait for maybe 20 minutes. No issues with ticket times that I am aware of. Good job sushi bar and kitchen. I cut Naoto at 8:15 and Grace at 8:30pm. I cut Miho (server) and Jason at 9pm. I cut Clair at 9:30pm.
Specials: 13 shishitos, 3 tempura specials, 7 tsukiji sets, 9 smokin sashimi
3 Staff members that stood out (why/how): Mandy and Lindsey were great today helping Johnny with his slight pop.
Miho and Erica worked well together but I don't know if Miho should be training anyone when she is still getting the hang of things. She can do the job, but I don't know if she can effectively convey the principles and fine points of the position to someone else.
Had a table leave singing high praises of their experience. They complimented the food and said their server, Miho did a phenomenal job.
I asked Jason, who took it upon himself to make drinks tonight for the host stand, to not make the cocktails so I could train Cindy a bit. He made them anyways... almost defiantly. I did get onto him for that a bit.
Any VIP's in? A couple lunch regulars.
Tommy and Tracy from Comerica came in for lunch and to pick up donation gift card for United Way.
Jessica- owner of drink.well
Maggie(?)- Owner of Cheer-up Charlies.
Kayo and the kiddos.
Comps& Void Detail: 2 seaweed salad- double rings.
There were 3 cars parked on the sidewalk (one was double parked- but they knew each other). Two guys waiting on their food moved their vehicles. A woman at the sushi bar, just starting into her ramen had the 3rd car. She was very nice when I interrupted her meal to move her car. She mentioned that she parks there frequently and will no longer do so. I took 20% off her ramen.
bday dessert. 2x asahi's 86'd. a 22oz kirin and hot sake- both misrings.
R&M needs: TABC came through this morning. She was very abrasive at first, but I gave her three months of receipts to sift through and she cheered right up. Bureaucrats are weird. She 'recommended' moving our weapons sign from the disabled door at A1 to our actual entrance. She also mentioned that because we have been in business longer than 3 years, Take or Kayo (whoever files for the permit) may qualify for an exemption regarding the food and beverage certification when we file for renewal.
The Asahi machine was on the fritz tonight. Pumping out warm beer despite being switched on. Not many people ordered it anyways, but I had to void a couple. Not sure what the issue is. Naoto looked at it also and we have no idea.
AIRGAS must have a new driver. The guy asked Jersey and I both where to put the co2 tank and he put them in two different places. Neither of which was correct. Also he took off without a check which prompted his supervisor to call and inform me that we don't have a charge account. I told him 90% of the deliveries we get take a check with them. I told him someone would contact him tomorrow. His name is Bill. The number is (512) 835-0202
86'd items/ need more:
LY Lunch Sales: 1211
Projected Sales : 1333
TY Lunch Sales: 2050 ($404 catering
+/- : up 69% over LY and $717 up from projected
Lunch Covers: 98
Avg PPA: 20.92 -still pretty good with catering figured in.
LY Dinner Sales:4108
Projected Sales : 4215
TY Dinner Sales: 4470
+/- : 9% up from LY and $255 over projected
Dinner Covers: 167
Avg PPA: 26.77
Previous Days Labor: 22.29%
Previous Days Comps: 3.07%
Controllable Comps: 2.9%
Weather: spotty rain and humidity. low 90's at the hottest.
Special events?: National Play-Doh Day
Who worked: Lunch: Sayo, Lindsey, Mandy, Johnny CL, John SA, Junko H and Jason FR.
Dinner: Grace, Naoto, Miho, Clair, Sophia CL, Jason and Cindy H, Miho training Erika SA and Hiro FR
Flow of Business, Cuts and Ticket Times: Lunch was slow. I cut Sayo at 12:30, Mandy at 1pm and then just Johnny at 1:45pm. Had our most significant push after 1:15 or so. Johnny had 5 tables of various sizes walk in during the last 15 minutes. Mandy and Lindsey both stuck around to help him maintain.
Dinner was steady but not crazy. We went on wait for maybe 20 minutes. No issues with ticket times that I am aware of. Good job sushi bar and kitchen. I cut Naoto at 8:15 and Grace at 8:30pm. I cut Miho (server) and Jason at 9pm. I cut Clair at 9:30pm.
Specials: 13 shishitos, 3 tempura specials, 7 tsukiji sets, 9 smokin sashimi
3 Staff members that stood out (why/how): Mandy and Lindsey were great today helping Johnny with his slight pop.
Miho and Erica worked well together but I don't know if Miho should be training anyone when she is still getting the hang of things. She can do the job, but I don't know if she can effectively convey the principles and fine points of the position to someone else.
Had a table leave singing high praises of their experience. They complimented the food and said their server, Miho did a phenomenal job.
I asked Jason, who took it upon himself to make drinks tonight for the host stand, to not make the cocktails so I could train Cindy a bit. He made them anyways... almost defiantly. I did get onto him for that a bit.
Any VIP's in? A couple lunch regulars.
Tommy and Tracy from Comerica came in for lunch and to pick up donation gift card for United Way.
Jessica- owner of drink.well
Maggie(?)- Owner of Cheer-up Charlies.
Kayo and the kiddos.
Comps& Void Detail: 2 seaweed salad- double rings.
There were 3 cars parked on the sidewalk (one was double parked- but they knew each other). Two guys waiting on their food moved their vehicles. A woman at the sushi bar, just starting into her ramen had the 3rd car. She was very nice when I interrupted her meal to move her car. She mentioned that she parks there frequently and will no longer do so. I took 20% off her ramen.
bday dessert. 2x asahi's 86'd. a 22oz kirin and hot sake- both misrings.
R&M needs: TABC came through this morning. She was very abrasive at first, but I gave her three months of receipts to sift through and she cheered right up. Bureaucrats are weird. She 'recommended' moving our weapons sign from the disabled door at A1 to our actual entrance. She also mentioned that because we have been in business longer than 3 years, Take or Kayo (whoever files for the permit) may qualify for an exemption regarding the food and beverage certification when we file for renewal.
The Asahi machine was on the fritz tonight. Pumping out warm beer despite being switched on. Not many people ordered it anyways, but I had to void a couple. Not sure what the issue is. Naoto looked at it also and we have no idea.
AIRGAS must have a new driver. The guy asked Jersey and I both where to put the co2 tank and he put them in two different places. Neither of which was correct. Also he took off without a check which prompted his supervisor to call and inform me that we don't have a charge account. I told him 90% of the deliveries we get take a check with them. I told him someone would contact him tomorrow. His name is Bill. The number is (512) 835-0202
86'd items/ need more:
Tuesday, September 15, 2015
Tuesday PM Recap 9/15/15
Written By: Leary
LY Dinner Sales: $4325
Projected Sales: $4440 ()
TY Dinner Sales: $3996
+/- : -$329, -8%
Dinner Covers: 145
Avg PPA: $27.56
Weather: Cloudy with a couple scattered showers
Special events?: Dining For Life
Who worked:
Lindsey, Clair, Mandy, Krystin, Kate Cl, Jason & Erica, Hiroe FR, Grace & Cindy H
Flow of Business, Cuts and Ticket Times:
Started off pretty slow. I thought it was going to be dead, but we ended up getting a little pop with several big tops. 2 7-tops, 2 6-tops, and 1 5-top. Went on a small wait around 8, came off around 845, but stayed full until 915. Cut first host at 9, and went 2 on at 915. Ticket times were solid. No customer issues.
Specials:
Shishito peppers- 7
Ika Salad- 2
Blue Fin Nigiri- 4
Toro Nigiri- 0
Toro Flight- 8
3 Staff members that stood out (why/how):
Any VIP's in?
Rachel & Carlos
Maggie & Ryan
Elizabeth & Kevin
Comps& Void Detail:
Voided a couple of glasses of wine that were double rang
$30 in Kome Bucks redeemed
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4325
Projected Sales: $4440 ()
TY Dinner Sales: $3996
+/- : -$329, -8%
Dinner Covers: 145
Avg PPA: $27.56
Weather: Cloudy with a couple scattered showers
Special events?: Dining For Life
Who worked:
Lindsey, Clair, Mandy, Krystin, Kate Cl, Jason & Erica, Hiroe FR, Grace & Cindy H
Flow of Business, Cuts and Ticket Times:
Started off pretty slow. I thought it was going to be dead, but we ended up getting a little pop with several big tops. 2 7-tops, 2 6-tops, and 1 5-top. Went on a small wait around 8, came off around 845, but stayed full until 915. Cut first host at 9, and went 2 on at 915. Ticket times were solid. No customer issues.
Specials:
Shishito peppers- 7
Ika Salad- 2
Blue Fin Nigiri- 4
Toro Nigiri- 0
Toro Flight- 8
3 Staff members that stood out (why/how):
Any VIP's in?
Rachel & Carlos
Maggie & Ryan
Elizabeth & Kevin
Comps& Void Detail:
Voided a couple of glasses of wine that were double rang
$30 in Kome Bucks redeemed
R&M needs:
86'd items/ need more:
Tuesday 9/15/15/ AM
Written By:Kayo
LY Lunch Sales: $1692
Projected Sales : $1789
TY Lunch Sales: $1435
+/- : -$354Proj. -15% LY
Lunch Covers: 84
Avg PPA: &17.08
Previous Days Labor:19.24%
Previous Days Comps:4.99%
Controllable Comps:7.5%
Weather: Humid, Cloudy high 80's
Special events?:
Who worked: Lindsey, Grace, Sayo, Johnny, John-SA, Sigele-FR, Junko
Flow of Business, Cuts and Ticket Times: Very slow really did not much until noon, probably by 12:30 about 1/3 restaurant was full, and kept going that way until 1pm/ 12:30 I cut Lindsey, and Grace at 1pm. Few tables came in after 1pm but that was it.
Easy enough for everyone. No issue.
Specials:
3 Staff members that stood out (why/how): Not really everyone shined special but they all did great job,
Grace was texting during the shift, I passed by and looked as a warning, and second round, she was still with the phone, so I told her not to use the phone when she is on the shift. She apologized at the end of the shift saying her cat is not doing well.
Any VIP's in? Some regular faces, Jersey's wife, Jaquin ( our old SA)
Comps& Void Detail:
R&M needs:
86'd items/ need more: New rice bowls are delivered, I added 18 and took some chipped ones, if you see more chipped ones, please discard.
There are more under the bench.
LY Lunch Sales: $1692
Projected Sales : $1789
TY Lunch Sales: $1435
+/- : -$354Proj. -15% LY
Lunch Covers: 84
Avg PPA: &17.08
Previous Days Labor:19.24%
Previous Days Comps:4.99%
Controllable Comps:7.5%
Weather: Humid, Cloudy high 80's
Special events?:
Who worked: Lindsey, Grace, Sayo, Johnny, John-SA, Sigele-FR, Junko
Flow of Business, Cuts and Ticket Times: Very slow really did not much until noon, probably by 12:30 about 1/3 restaurant was full, and kept going that way until 1pm/ 12:30 I cut Lindsey, and Grace at 1pm. Few tables came in after 1pm but that was it.
Easy enough for everyone. No issue.
Specials:
3 Staff members that stood out (why/how): Not really everyone shined special but they all did great job,
Grace was texting during the shift, I passed by and looked as a warning, and second round, she was still with the phone, so I told her not to use the phone when she is on the shift. She apologized at the end of the shift saying her cat is not doing well.
Any VIP's in? Some regular faces, Jersey's wife, Jaquin ( our old SA)
Comps& Void Detail:
R&M needs:
86'd items/ need more: New rice bowls are delivered, I added 18 and took some chipped ones, if you see more chipped ones, please discard.
There are more under the bench.
Monday, September 14, 2015
Monday 9/14/15 PM
Written By: Dusten
LY Dinner Sales: 3869
Projected Sales : 4235
TY Dinner Sales: 4270
+/- : 10% up from LY and beat projected by $35
Dinner Covers: 143
Avg PPA:
Weather: unbearable to be indoors type of nice.
Special events?: National Cream Filled Donut Day
Who worked: Kate, Mandy, Joel, Krystin, Clair CL, Ruthy training Kauren H, Hiroe FR and Kaori SA. Again, I didn't think Grace was needed- she worked lunch already and we were very slow.
Flow of Business, Cuts and Ticket Times: Slow night. We never went on wait. Barely filled up at all. I cut Kate and Mandy just after 8pm. I cut down to Clair and Joel at 8:45 and then just Clair at 9:30pm.
Only ticket issue I recall was a surf and turn mistake that took a long time to remake. It was Krystin's table. Spencer made the roll but put gogo sauce on it. It took a long time for the remake to hit the table and Krystin mentioned they were getting antsy. I comped the roll and that was that. Krystin also mentioned a summertime roll she rang in a couple minutes after the surf and turf was completed a long time before the 1st surf and turf was complete.
Specials: 6 shishitos, 3 ika salads, 13 hon maguro, 4 smoking sashimi, 2 kama specials.
3 Staff members that stood out (why/how):
-I wanted to work with Lauren on drinks tonight, but never got a chance becasue we had no one waiting or ordering drinks. I even offered to make cocktails for the servers tonight just to help out and again, give Lauren the chance to learn. We sold maybe a handful of cocktails at all and the servers just made them. Lauren and I did a sake tasting. She really barely drinks at all so we paced it out over the night. Point is, she needs drink training still- and maybe to work on a weekend night to see what it can be like with quoting times and hordes of hungry eyes.
-Kate KILLED it in sake sales tonight! Her sake sales where about 20% of her total sales for the night. She got the party room (6) up to well over $400. Great job!
-I have seen a good amount of improvement in Joel regarding team work. He steps outside of his section often
Any VIP's in? There was a dinner regular that i havent caught his name. I served him several times and he seems to come in at least 2 times a week. No one I know of other than that.
Comps& Void Detail: Comped the S&Turf mentioned above. Suzuki sashimi misring. Kome tamago misring. DNL'd a tsukemono. Many redeemed 10 kome bucks for her meal.
R&M needs:
86'd items/ need more: I picked up the tea from Zhi. That place smells a-m-a-z-i-n-g. They asked that they mail them the check for that.
LY Dinner Sales: 3869
Projected Sales : 4235
TY Dinner Sales: 4270
+/- : 10% up from LY and beat projected by $35
Dinner Covers: 143
Avg PPA:
Weather: unbearable to be indoors type of nice.
Special events?: National Cream Filled Donut Day
Who worked: Kate, Mandy, Joel, Krystin, Clair CL, Ruthy training Kauren H, Hiroe FR and Kaori SA. Again, I didn't think Grace was needed- she worked lunch already and we were very slow.
Flow of Business, Cuts and Ticket Times: Slow night. We never went on wait. Barely filled up at all. I cut Kate and Mandy just after 8pm. I cut down to Clair and Joel at 8:45 and then just Clair at 9:30pm.
Only ticket issue I recall was a surf and turn mistake that took a long time to remake. It was Krystin's table. Spencer made the roll but put gogo sauce on it. It took a long time for the remake to hit the table and Krystin mentioned they were getting antsy. I comped the roll and that was that. Krystin also mentioned a summertime roll she rang in a couple minutes after the surf and turf was completed a long time before the 1st surf and turf was complete.
Specials: 6 shishitos, 3 ika salads, 13 hon maguro, 4 smoking sashimi, 2 kama specials.
3 Staff members that stood out (why/how):
-I wanted to work with Lauren on drinks tonight, but never got a chance becasue we had no one waiting or ordering drinks. I even offered to make cocktails for the servers tonight just to help out and again, give Lauren the chance to learn. We sold maybe a handful of cocktails at all and the servers just made them. Lauren and I did a sake tasting. She really barely drinks at all so we paced it out over the night. Point is, she needs drink training still- and maybe to work on a weekend night to see what it can be like with quoting times and hordes of hungry eyes.
-Kate KILLED it in sake sales tonight! Her sake sales where about 20% of her total sales for the night. She got the party room (6) up to well over $400. Great job!
-I have seen a good amount of improvement in Joel regarding team work. He steps outside of his section often
Any VIP's in? There was a dinner regular that i havent caught his name. I served him several times and he seems to come in at least 2 times a week. No one I know of other than that.
Comps& Void Detail: Comped the S&Turf mentioned above. Suzuki sashimi misring. Kome tamago misring. DNL'd a tsukemono. Many redeemed 10 kome bucks for her meal.
R&M needs:
86'd items/ need more: I picked up the tea from Zhi. That place smells a-m-a-z-i-n-g. They asked that they mail them the check for that.
Monday AM 9.14.15
Written By: Elizabeth
LY Lunch Sales: $1580
Projected Sales : $1683
TY Lunch Sales: $1270
+/- : -20% LY and -$413 PS
Lunch Covers: 78
Avg PPA: $16.28
Previous Days Labor: 22%
Previous Days Comps: 4%
Controllable Comps: 4.95%
Weather: Beautiful. High 80s and breezey
Special events?: none
Who worked: Johnny CL. Kate, Mandy, Grace. Junko Hosted/Trained Lauren, Hiroe FR and Sigele SA.
Flow of Business, Cuts and Ticket Times:
Very slow lunch. Honestly we never got a pop. At one point it sounded like a full house but we were still empty. I forgot how slow this time of year is for us. Honestly, today I was able to get a lot of office work done, so that was good. Johnny and the crew handled the floor very well while I got work done. I cut Kate at 12:30, Mandy at 1pm and Grace at 1:30. very very mellow day. I should have cut support earlier, but was making such good headway with work I forgot :(
Any VIP's in?
Deana Sakum, Rachel and Carlos.
Comps& Void Detail:
DNL for Sake Kasu. Guest said it "was over cooked and lacked seasoning"
Other than that, just training meal for Junko & Lauren
R&M needs:
The oven repairmen were out today but couldn't find the model number on the oven to get the right part. He took some pics of it to see if any of the guys at the shop can figure out what model it is.
86'd items/ need more:
Airgas will be out tomorrow with more CO2 tanks.
LY Lunch Sales: $1580
Projected Sales : $1683
TY Lunch Sales: $1270
+/- : -20% LY and -$413 PS
Lunch Covers: 78
Avg PPA: $16.28
Previous Days Labor: 22%
Previous Days Comps: 4%
Controllable Comps: 4.95%
Weather: Beautiful. High 80s and breezey
Special events?: none
Who worked: Johnny CL. Kate, Mandy, Grace. Junko Hosted/Trained Lauren, Hiroe FR and Sigele SA.
Flow of Business, Cuts and Ticket Times:
Very slow lunch. Honestly we never got a pop. At one point it sounded like a full house but we were still empty. I forgot how slow this time of year is for us. Honestly, today I was able to get a lot of office work done, so that was good. Johnny and the crew handled the floor very well while I got work done. I cut Kate at 12:30, Mandy at 1pm and Grace at 1:30. very very mellow day. I should have cut support earlier, but was making such good headway with work I forgot :(
Any VIP's in?
Deana Sakum, Rachel and Carlos.
Comps& Void Detail:
DNL for Sake Kasu. Guest said it "was over cooked and lacked seasoning"
Other than that, just training meal for Junko & Lauren
R&M needs:
The oven repairmen were out today but couldn't find the model number on the oven to get the right part. He took some pics of it to see if any of the guys at the shop can figure out what model it is.
86'd items/ need more:
Airgas will be out tomorrow with more CO2 tanks.
Sunday, September 13, 2015
Sunday PM 9/13/15
Written By: Dusten
LY Dinner Sales: 4071
Projected Sales : 4544
TY Dinner Sales: 4020
+/- : -1% down from LY and -$524 off projected
Dinner Covers: 177
Avg PPA: 22.71
Weather: perfecto
Special events?: Nat'l Grandparents Day
Who worked: Joel, Mandy, Stephanie, Kate, Sayo CL, Sigele FR, Jason SA, Cindy H, Samara training Lauren H, I texted Grace and told her I didn't think we needed her with 3 people hosting. Samara and Cindy need some drink training anyways.
Flow of Business, Cuts and Ticket Times: Not the busiest of nights. Slow Start. Picked up towards 7pm and we went on a short wait. Things died out at about 8:30pm. I cut down to 3 at *;45pm and then two at 9pm. I let Sayo take the rest at about 9:45pm. No issues with ticket times. Sushi bar and kitchen were on point for the most part. A salmon maki got lost somewhere. The table didn't want it. It was rung in, but Mandy (her table) said she never saw it go out. They weren't upset in the least. Just didn't want to be charged for it.
Specials: 5 shishitos, 2 ika salads, 4 tempura specials, 17 hon maguro, 16 toro (!), 3 king salmon boxes- I don't think that is right- maybe servers were ringing irt in under special roll instead of sushi special #1- in which case that would put it at 6. 6 smokin sashimi
3 Staff members that stood out (why/how):
-Sayo did well at the bar tonight. It wasn't crazy busy, but she got a taste of the rush and I think she is hooked. She didn't care for all of the closing duties. I think she gained a better appreciation for the night closer's stress at the end of the night... or maybe just mine. :P
-Kate is having a hard time at home. We had a good talk, but she was just venting really. She got sick almost right after we opened. I asked her if she needed to go home. She said that she was fine. She went through the rest of the shift without issue. I wish there was more I could do for her.
-Lauren did well. Not much to demand from her today but still a good day. I asked Samara to guide her a bit on her "Irrasaimase!" She's got the volume but her pronunciation is a bit off.
Any VIP's in? Sayo's boyfriend came in with his sister from NEw Jersey. Mary- a chef from the 4 seasons came in for a bday and sat at the sushi bar. She reintroduced herself to me. She says I had met her before but was hauling ice from the store so she was sure I didn't remember. She dropped Elizabeth's name also. Ixchel came in for a bday celebration for her friend.
Comps& Void Detail: Void Salmon Maki- wasn't made. Superfly roll- guest shanged mind. Glass pinot noir- 86'd, 4 bday desserts- 2x camembert, soft serve and I think an apple pie. FNF for Sayo BF James. $15 Kome bucks. 10% buzztable.
There was a woman at the sushi bar sitting by herself who's card was declined and had no other form of payment. She didn't order much and I know I've served her myself in the past. Sayo says she seemed a bit indignant about the ordeal. She mentioned to Sayo and myself separately that she "knows the owner..." Sayo was quick to point out to me that she couldn't pay for her meal despite having a Prada bag and wallet... whatever. I voided her ticket, 4x unagi and a bowl of rice (like I said, not much) got her info and she says she will be in tomorrow to settle up. I left the receipt for her meal, with her info by the computer monitor.
R&M needs: Accent light in front restroom is out.
86'd items/ need more: Pinot noir
LY Dinner Sales: 4071
Projected Sales : 4544
TY Dinner Sales: 4020
+/- : -1% down from LY and -$524 off projected
Dinner Covers: 177
Avg PPA: 22.71
Weather: perfecto
Special events?: Nat'l Grandparents Day
Who worked: Joel, Mandy, Stephanie, Kate, Sayo CL, Sigele FR, Jason SA, Cindy H, Samara training Lauren H, I texted Grace and told her I didn't think we needed her with 3 people hosting. Samara and Cindy need some drink training anyways.
Flow of Business, Cuts and Ticket Times: Not the busiest of nights. Slow Start. Picked up towards 7pm and we went on a short wait. Things died out at about 8:30pm. I cut down to 3 at *;45pm and then two at 9pm. I let Sayo take the rest at about 9:45pm. No issues with ticket times. Sushi bar and kitchen were on point for the most part. A salmon maki got lost somewhere. The table didn't want it. It was rung in, but Mandy (her table) said she never saw it go out. They weren't upset in the least. Just didn't want to be charged for it.
Specials: 5 shishitos, 2 ika salads, 4 tempura specials, 17 hon maguro, 16 toro (!), 3 king salmon boxes- I don't think that is right- maybe servers were ringing irt in under special roll instead of sushi special #1- in which case that would put it at 6. 6 smokin sashimi
3 Staff members that stood out (why/how):
-Sayo did well at the bar tonight. It wasn't crazy busy, but she got a taste of the rush and I think she is hooked. She didn't care for all of the closing duties. I think she gained a better appreciation for the night closer's stress at the end of the night... or maybe just mine. :P
-Kate is having a hard time at home. We had a good talk, but she was just venting really. She got sick almost right after we opened. I asked her if she needed to go home. She said that she was fine. She went through the rest of the shift without issue. I wish there was more I could do for her.
-Lauren did well. Not much to demand from her today but still a good day. I asked Samara to guide her a bit on her "Irrasaimase!" She's got the volume but her pronunciation is a bit off.
Any VIP's in? Sayo's boyfriend came in with his sister from NEw Jersey. Mary- a chef from the 4 seasons came in for a bday and sat at the sushi bar. She reintroduced herself to me. She says I had met her before but was hauling ice from the store so she was sure I didn't remember. She dropped Elizabeth's name also. Ixchel came in for a bday celebration for her friend.
Comps& Void Detail: Void Salmon Maki- wasn't made. Superfly roll- guest shanged mind. Glass pinot noir- 86'd, 4 bday desserts- 2x camembert, soft serve and I think an apple pie. FNF for Sayo BF James. $15 Kome bucks. 10% buzztable.
There was a woman at the sushi bar sitting by herself who's card was declined and had no other form of payment. She didn't order much and I know I've served her myself in the past. Sayo says she seemed a bit indignant about the ordeal. She mentioned to Sayo and myself separately that she "knows the owner..." Sayo was quick to point out to me that she couldn't pay for her meal despite having a Prada bag and wallet... whatever. I voided her ticket, 4x unagi and a bowl of rice (like I said, not much) got her info and she says she will be in tomorrow to settle up. I left the receipt for her meal, with her info by the computer monitor.
R&M needs: Accent light in front restroom is out.
86'd items/ need more: Pinot noir
Sunday AM 9.13.15
Written By: Elizabeth
LY Lunch Sales: $1680
Projected Sales : $2440
TY Lunch Sales: $2357
+/- :40% up from LY and -$83 off projected
Lunch Covers: 126
Avg PPA: 18.71
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 7.34%
Weather: Beautiful in the 80s.
Special events?:
Who worked: Joel, Mandy, Grace, Clair CL. Cindy Host, John SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
The first 2 hours were brutally slow. Thank goodness for a walk in 13 top and 7 top, but other than that there were about 4 other tables in. Then at 1pm when I cut Mandy we got our hit. Went on a short 15 minute wait for several parties, one was a 7-top but the rest were all appropriate sized parties for one table. It stayed busy for the 1'o-clock hour but then slowed down after 2pm. I cut Joel at 2pm and Clair and Grace closed it out.
3 Staff members that stood out (why/how):
-Clair was handling the volume like a champ. Had the party room (which was finishing up) and a few sushi bar seats as well as a few tables in the A's and was just zipping around, staying efficient as she went.
-John seems very happy to be in the FOH
-Mandy wasn't feeling that well this morning so I made her 1st cut, despite being 3 minutes late. Joel was early and I gave him the option but he said Mandy could go first. She seemed fine by the time she left though. Maybe just tired from her shift last night.
Any VIP's in?
some familiar faces today.
Comps& Void Detail:
Void Parfait, we 86d them
R&M needs:
The picture light in the menus room needs to be changed. Does anyone know where the spare bulbs are for that? Are they the same fluorescent ones as the bev cooler? Because if so I have some of those. If they are smaller, then we need some and I can get some from Home Depot tomorrow or later this week.
86'd items/ need more:
Asked Toshi-san to pick up envelopes from HEB
LY Lunch Sales: $1680
Projected Sales : $2440
TY Lunch Sales: $2357
+/- :40% up from LY and -$83 off projected
Lunch Covers: 126
Avg PPA: 18.71
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 7.34%
Weather: Beautiful in the 80s.
Special events?:
Who worked: Joel, Mandy, Grace, Clair CL. Cindy Host, John SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
The first 2 hours were brutally slow. Thank goodness for a walk in 13 top and 7 top, but other than that there were about 4 other tables in. Then at 1pm when I cut Mandy we got our hit. Went on a short 15 minute wait for several parties, one was a 7-top but the rest were all appropriate sized parties for one table. It stayed busy for the 1'o-clock hour but then slowed down after 2pm. I cut Joel at 2pm and Clair and Grace closed it out.
3 Staff members that stood out (why/how):
-Clair was handling the volume like a champ. Had the party room (which was finishing up) and a few sushi bar seats as well as a few tables in the A's and was just zipping around, staying efficient as she went.
-John seems very happy to be in the FOH
-Mandy wasn't feeling that well this morning so I made her 1st cut, despite being 3 minutes late. Joel was early and I gave him the option but he said Mandy could go first. She seemed fine by the time she left though. Maybe just tired from her shift last night.
Any VIP's in?
some familiar faces today.
Comps& Void Detail:
Void Parfait, we 86d them
R&M needs:
The picture light in the menus room needs to be changed. Does anyone know where the spare bulbs are for that? Are they the same fluorescent ones as the bev cooler? Because if so I have some of those. If they are smaller, then we need some and I can get some from Home Depot tomorrow or later this week.
86'd items/ need more:
Asked Toshi-san to pick up envelopes from HEB
Saturday 9.12.15
Written By: Elizabeth
LY Lunch Sales: $3194
Projected Sales : $3367
TY Lunch Sales: $2255
+/- : -29% over LY and -$1112 PS
Lunch Covers: 129
Avg PPA: $17.48
LY Dinner Sales: $6162
Projected Sales : $6630
TY Dinner Sales: $6442
+/- : +5% LY and -$180 PS
Dinner Covers: 244
Avg PPA: $26.40
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 14.62%
Weather:Beautiful! high 80s, lows in the 60s at night.
Special events?: First UT home game (and this beautiful weather!)
Who worked: Lindsey, Krystin, Clair, Johnny CL, Hiroe FR, John SA, Ruthy Host
PM: Dusten CL, Sophia, Joel, Mandy, Sayo, Ruthy Host, Samara Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow Saturday lunch. The weather was beautiful out so no doubt people were relaxing somewhere on a patio. Never got a pop, had a few waves but nothing of note.
Started quickly and filled up within the first hour. Steady flow throughout the night. Average amount of covers for the night but we never went on a very long (over 45 minutes) wait. Average wait times were about 15-20 minutes. Several servers noted that customers were not spending as much as they would normally for a Saturday night dinner. A1 ordered nigiri pieces (2 tako 2 salmon), when they came out the woman told Mandy that she was gluten intolerant and had celiacs. Mandy took the pieces back to the sushi bar and asked them to remake them. A second order of 2 tako and 2 salmon nigiri were taken out but the salmon still had eel sauce of them. The woman was very upset that her gluten intolerance was not being taken seriously. Elizabeth smoothed things over. Later, two women inquired about seating a party of 7 (4 adults and 3 children) at the sushi bar. The restaurant was almost full at this point and they insisted of sitting their incomplete party at the sushi bar and would change tables once the rest of their party arrived. Their party arrived about 5 minutes later and decided to all sit at the sushi bar. Elizabeth informed them that the sushi bar doesn't normally accommodate large parties but they would still get the best service possible. A3 was a six top with 2 kids. The children were getting a bit rowdy, playing with their chopsticks, and Elizabeth went over to tell them to stop. Other than that, it was a pretty mellow night.
Ran a contest on the Hon Maguro and the Toro Nigiri. highest % of sales in Nigiri for each item won a 6-pack of the August Beers. Mandy won with 55% of Hon Maguro sales and Joel won for 38% in Toro. It was really great to announce the winners and see them get excited about it. Go morale! (this paragraph written by elizabeth) :)
Specials: Shishito Peppers 11
Ika Salad 9
Kaki Fry 12
King Salmon Box
Blue Fin 25
Blue Fin Toro 19
3 Staff members that stood out (why/how): Jason Clark was cut 30 mins before close because he was tired and standing around. Everyone seemed to help each other out tonight. Grace was very helpful on her down time. Elizabeth, Dusten, and Sophia were bussing the same table at one point, if that is indicative of how slow it was.
Any VIP's in? Drako family, Ingrid and James, Michelle Shariat, Old John
Comps& Void Detail: F&F for some North By people, couple voids for miss rings that did not get made, employee Kome bucks for Sophia for translation for new dishwasher, birthday dessert comp
R&M needs: We received the cart near S12 that will hold napkins, chopsticks, and plates. Throughout the week as we put the cart in piratical use we can all discuss ways to keep it stock and who's side work it is at night and the morning. No hard rules right now, just learning to use it.
86'd items/ need more: China Markers!!!
LY Lunch Sales: $3194
Projected Sales : $3367
TY Lunch Sales: $2255
+/- : -29% over LY and -$1112 PS
Lunch Covers: 129
Avg PPA: $17.48
LY Dinner Sales: $6162
Projected Sales : $6630
TY Dinner Sales: $6442
+/- : +5% LY and -$180 PS
Dinner Covers: 244
Avg PPA: $26.40
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 14.62%
Weather:Beautiful! high 80s, lows in the 60s at night.
Special events?: First UT home game (and this beautiful weather!)
Who worked: Lindsey, Krystin, Clair, Johnny CL, Hiroe FR, John SA, Ruthy Host
PM: Dusten CL, Sophia, Joel, Mandy, Sayo, Ruthy Host, Samara Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow Saturday lunch. The weather was beautiful out so no doubt people were relaxing somewhere on a patio. Never got a pop, had a few waves but nothing of note.
Started quickly and filled up within the first hour. Steady flow throughout the night. Average amount of covers for the night but we never went on a very long (over 45 minutes) wait. Average wait times were about 15-20 minutes. Several servers noted that customers were not spending as much as they would normally for a Saturday night dinner. A1 ordered nigiri pieces (2 tako 2 salmon), when they came out the woman told Mandy that she was gluten intolerant and had celiacs. Mandy took the pieces back to the sushi bar and asked them to remake them. A second order of 2 tako and 2 salmon nigiri were taken out but the salmon still had eel sauce of them. The woman was very upset that her gluten intolerance was not being taken seriously. Elizabeth smoothed things over. Later, two women inquired about seating a party of 7 (4 adults and 3 children) at the sushi bar. The restaurant was almost full at this point and they insisted of sitting their incomplete party at the sushi bar and would change tables once the rest of their party arrived. Their party arrived about 5 minutes later and decided to all sit at the sushi bar. Elizabeth informed them that the sushi bar doesn't normally accommodate large parties but they would still get the best service possible. A3 was a six top with 2 kids. The children were getting a bit rowdy, playing with their chopsticks, and Elizabeth went over to tell them to stop. Other than that, it was a pretty mellow night.
Ran a contest on the Hon Maguro and the Toro Nigiri. highest % of sales in Nigiri for each item won a 6-pack of the August Beers. Mandy won with 55% of Hon Maguro sales and Joel won for 38% in Toro. It was really great to announce the winners and see them get excited about it. Go morale! (this paragraph written by elizabeth) :)
Specials: Shishito Peppers 11
Ika Salad 9
Kaki Fry 12
King Salmon Box
Blue Fin 25
Blue Fin Toro 19
3 Staff members that stood out (why/how): Jason Clark was cut 30 mins before close because he was tired and standing around. Everyone seemed to help each other out tonight. Grace was very helpful on her down time. Elizabeth, Dusten, and Sophia were bussing the same table at one point, if that is indicative of how slow it was.
Any VIP's in? Drako family, Ingrid and James, Michelle Shariat, Old John
Comps& Void Detail: F&F for some North By people, couple voids for miss rings that did not get made, employee Kome bucks for Sophia for translation for new dishwasher, birthday dessert comp
R&M needs: We received the cart near S12 that will hold napkins, chopsticks, and plates. Throughout the week as we put the cart in piratical use we can all discuss ways to keep it stock and who's side work it is at night and the morning. No hard rules right now, just learning to use it.
86'd items/ need more: China Markers!!!
Saturday, September 12, 2015
Friday PM 9/11/15
Written By: Samara!
LY Dinner Sales: $6671
Projected Sales : $7014
TY Dinner Sales: $6618
+/- : -1% LY and -$396 PS
Dinner Covers: 232
Avg PPA: $28.53
Weather: 95 and cool
Special events?: September 11
Who worked: Dusten, Clair, Johnny, Joel, Naoto, Cindy, Samara, Ruthy
Flow of Business, Cuts and Ticket Times: Slow start, restaurant was full by 7:30. Steady flow of business. Cindy noted that the majority of customers were in a great mood. Average wait time was 45mins to an hour. Two tables were sat over their quote time and were comped miso soups. One table was a bit upset but fine once seated. Cuts were made when we went off a wait around 10pm.
Kayo, what do you want to do with the vase with the sticks in it?
Specials: Shishito peppers 11
Kaki fry 6
All Star Set
3 Staff members that stood out (why/how): The staff was very team work oriented tonight. Dusten and Joel took the time to actively pre bus tables. Ruthy did an excellent job cock-tailing by being efficient with her time.
Any VIP's in? Ransom and David, Kenny, Mark and girlfriend
Comps& Void Detail: A Kaki fry special was comped for Ransom and David. DNL for Saba
R&M needs: Elizabeth will call Petrocelli about leaky vents.
86'd items/ need more: China Markers!
LY Dinner Sales: $6671
Projected Sales : $7014
TY Dinner Sales: $6618
+/- : -1% LY and -$396 PS
Dinner Covers: 232
Avg PPA: $28.53
Weather: 95 and cool
Special events?: September 11
Who worked: Dusten, Clair, Johnny, Joel, Naoto, Cindy, Samara, Ruthy
Flow of Business, Cuts and Ticket Times: Slow start, restaurant was full by 7:30. Steady flow of business. Cindy noted that the majority of customers were in a great mood. Average wait time was 45mins to an hour. Two tables were sat over their quote time and were comped miso soups. One table was a bit upset but fine once seated. Cuts were made when we went off a wait around 10pm.
Kayo, what do you want to do with the vase with the sticks in it?
Specials: Shishito peppers 11
Kaki fry 6
All Star Set
3 Staff members that stood out (why/how): The staff was very team work oriented tonight. Dusten and Joel took the time to actively pre bus tables. Ruthy did an excellent job cock-tailing by being efficient with her time.
Any VIP's in? Ransom and David, Kenny, Mark and girlfriend
Comps& Void Detail: A Kaki fry special was comped for Ransom and David. DNL for Saba
R&M needs: Elizabeth will call Petrocelli about leaky vents.
86'd items/ need more: China Markers!
Friday, September 11, 2015
9/11/15 AM
Written By:Kayo
LY Lunch Sales:$1733
Projected Sales :$1819
TY Lunch Sales:$2149
+/- :+$330 /Projection +24%/LY
Lunch Covers:120
Avg PPA:$17.91
Previous Days Labor:23%
Previous Days Comps:
Controllable Comps:
Weather: Humid upper 80's
Special events?:
Who worked: Lindsey, Sophia, Sayo, Amanda, John-SA, Jason-FR, Cindy-Host
Flow of Business, Cuts and Ticket Times: Slow start, and finally kicked off for steady mild lunch before noon. There were few waits just because they wanted particular seats, ( such as tables not sushi bar) other than that, we did not have actual wait. went steady all the way to 2pm.
I cut Amanda around 12:45 and kept other three until the end just in case its Friday.
At the end 1-ban backed up and started to take time for nigiri, but ended up the longest ticket time was 15mins and did not cause any issue, so it is good.
We had this reservation for 10ppl for Jennifer, ( she has another one on Sep 30th), but turned out more like pharmaceutical meeting with doctors.
She just go ahead sat herself before we approached our complete party rule, so we did not say any, ( I had feeling since she is already in the room, she would not take it anyway.)
And she started to prepare to set brochures and just make it ready for everyone else.
So the rest of 5 ppl just started to come in one by one, and it took about 45mins to get other 5 arrived.
They ordered descent amount of food and some cocktails so ticket amount and everything else was easy. It was Sayo's table and she said it was pretty easy table anyway.
But just a heads up, I am sure she is planning to do the same for next meeting, and maybe its nice to call her as a confirmation call and remind her our reservation rule....
*Side note, she really liked here and all, she said one of the doctor recommended to meet here. So which is nice.
3 Staff members that stood out (why/how):It was first time that I worked with Cindy, so I am grad to see Cindy is doing really good job. Very responsible, and works well.
The rest of staff did great job as well, prebus, water, they are all over and keep up great work.
Any VIP's in?
Victor and few regulars I do not know their names.
Comps& Void Detail: 2- cocktails( guests changed mind). Bunch of nigiris for Mandy's makanai, ( Take got really busy right after she ordered, so she decided to cancel)
R&M needs:
86'd items/ need more:
LY Lunch Sales:$1733
Projected Sales :$1819
TY Lunch Sales:$2149
+/- :+$330 /Projection +24%/LY
Lunch Covers:120
Avg PPA:$17.91
Previous Days Labor:23%
Previous Days Comps:
Controllable Comps:
Weather: Humid upper 80's
Special events?:
Who worked: Lindsey, Sophia, Sayo, Amanda, John-SA, Jason-FR, Cindy-Host
Flow of Business, Cuts and Ticket Times: Slow start, and finally kicked off for steady mild lunch before noon. There were few waits just because they wanted particular seats, ( such as tables not sushi bar) other than that, we did not have actual wait. went steady all the way to 2pm.
I cut Amanda around 12:45 and kept other three until the end just in case its Friday.
At the end 1-ban backed up and started to take time for nigiri, but ended up the longest ticket time was 15mins and did not cause any issue, so it is good.
We had this reservation for 10ppl for Jennifer, ( she has another one on Sep 30th), but turned out more like pharmaceutical meeting with doctors.
She just go ahead sat herself before we approached our complete party rule, so we did not say any, ( I had feeling since she is already in the room, she would not take it anyway.)
And she started to prepare to set brochures and just make it ready for everyone else.
So the rest of 5 ppl just started to come in one by one, and it took about 45mins to get other 5 arrived.
They ordered descent amount of food and some cocktails so ticket amount and everything else was easy. It was Sayo's table and she said it was pretty easy table anyway.
But just a heads up, I am sure she is planning to do the same for next meeting, and maybe its nice to call her as a confirmation call and remind her our reservation rule....
*Side note, she really liked here and all, she said one of the doctor recommended to meet here. So which is nice.
3 Staff members that stood out (why/how):It was first time that I worked with Cindy, so I am grad to see Cindy is doing really good job. Very responsible, and works well.
The rest of staff did great job as well, prebus, water, they are all over and keep up great work.
Any VIP's in?
Victor and few regulars I do not know their names.
Comps& Void Detail: 2- cocktails( guests changed mind). Bunch of nigiris for Mandy's makanai, ( Take got really busy right after she ordered, so she decided to cancel)
R&M needs:
86'd items/ need more:
Thursday, September 10, 2015
Thursday PM Recap 9/10/15
Written By: Leary
LY Dinner Sales: $4788
Projected Sales : $4914
TY Dinner Sales: $3936
+/- : -$852, -18%
Dinner Covers: 153
Avg PPA: $25.73
Weather:
Heavy rain in the very beginning, but it cleared up by 530.
Special events?:
Who worked:
Kate, Sophia, Sayo, Naoto, Dusten Cl, Jason FR, Kaori SA, Samara & Cindy H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
Felt really slow for a Thursday. Maybe the 4 o'clock rain storm kept people inside. We filled up around 715, had a few tables go on a wait, but we were off it by 815. Went 3 on, cut 1 host, and cocktail at 830. 2 on at 9, and 1 on at 930. Cut 2nd host at 945.Ruthy made $9 so I gave her $15 in Kome Bucks. Not much to report. Pretty mellow night. Ticket times were solid. No customer issues.
William Castillanos called asking if his brother could pick up his check. I said that would probably be fine, but ultimately up the Elizabeth. His brother's name is Jessie Castillanos in case you want to check an ID.
Specials:
Shishito Peppers- 9
Tempura Spec- 3
Kaki Fry- 1
Blue Fin Nigiri- 20
Blue Fin Toro Nigiri- 5
All Star- 2
Hama-Toro Box- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 1 Ni Anago 86'd
Comped 2 Tako Kara age server misring. Naoto misheard the guest.
R&M needs:
86'd items/ need more:
No more FOH of the house rags. Sophia texted so I brought 3 from home so we didn't have to use oshi buri. Might want to up the par if this happens often.
LY Dinner Sales: $4788
Projected Sales : $4914
TY Dinner Sales: $3936
+/- : -$852, -18%
Dinner Covers: 153
Avg PPA: $25.73
Weather:
Heavy rain in the very beginning, but it cleared up by 530.
Special events?:
Who worked:
Kate, Sophia, Sayo, Naoto, Dusten Cl, Jason FR, Kaori SA, Samara & Cindy H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
Felt really slow for a Thursday. Maybe the 4 o'clock rain storm kept people inside. We filled up around 715, had a few tables go on a wait, but we were off it by 815. Went 3 on, cut 1 host, and cocktail at 830. 2 on at 9, and 1 on at 930. Cut 2nd host at 945.Ruthy made $9 so I gave her $15 in Kome Bucks. Not much to report. Pretty mellow night. Ticket times were solid. No customer issues.
William Castillanos called asking if his brother could pick up his check. I said that would probably be fine, but ultimately up the Elizabeth. His brother's name is Jessie Castillanos in case you want to check an ID.
Specials:
Shishito Peppers- 9
Tempura Spec- 3
Kaki Fry- 1
Blue Fin Nigiri- 20
Blue Fin Toro Nigiri- 5
All Star- 2
Hama-Toro Box- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 1 Ni Anago 86'd
Comped 2 Tako Kara age server misring. Naoto misheard the guest.
R&M needs:
86'd items/ need more:
No more FOH of the house rags. Sophia texted so I brought 3 from home so we didn't have to use oshi buri. Might want to up the par if this happens often.
Written By: Kayo
LY Lunch Sales:$1254
Projected Sales :$1881
TY Lunch Sales:$1825
+/- : -$56/projection +40%/LY
Lunch Covers:100
Avg PPA:$18.25
Previous Days Labor:26%
Previous Days Comps:$297.9
Controllable Comps:$24.9
Weather:Humid/ 90's
Who worked:Joel/ Lindsey/ Kate/Johnny/John-SA/Jason-FR/Junko/ Lauren-Trainning
Flow of Business, Cuts and Ticket Times: Slow Start but almost filed up little before noon, then die down until 1pm, Cut Kate at 12:40, then small pop at 1, but really small and did not keep up so I cut Lindsey at 1:30.
After that Joel and Johnny took care of tables which few came in after 1:30.
3 Staff members that stood out (why/how): Joel realized the issue with ice machine first and he helped me to fix it, seems to get in whee it needs to be helped.
Everyone was good, I did not do anything today, they handled everything really well.
*side note: They should start to wear black jeans not blue.
* the music in the kitchen was too loud again, will you make sure to measure the volume and use it as the line? Otherwise, next one will be the last warning and will be no music at all.
Any VIP's in? Tim ( our old manager's dad) and his girl friend ( they seems to become our lunch regular).
Comps& Void Detail: 1-Bento ( was not made, just misring) 1- Clear soup for guest's change mind.
R&M needs:
86'd items/ need more:
LY Lunch Sales:$1254
Projected Sales :$1881
TY Lunch Sales:$1825
+/- : -$56/projection +40%/LY
Lunch Covers:100
Avg PPA:$18.25
Previous Days Labor:26%
Previous Days Comps:$297.9
Controllable Comps:$24.9
Weather:Humid/ 90's
Who worked:Joel/ Lindsey/ Kate/Johnny/John-SA/Jason-FR/Junko/ Lauren-Trainning
Flow of Business, Cuts and Ticket Times: Slow Start but almost filed up little before noon, then die down until 1pm, Cut Kate at 12:40, then small pop at 1, but really small and did not keep up so I cut Lindsey at 1:30.
After that Joel and Johnny took care of tables which few came in after 1:30.
3 Staff members that stood out (why/how): Joel realized the issue with ice machine first and he helped me to fix it, seems to get in whee it needs to be helped.
Everyone was good, I did not do anything today, they handled everything really well.
*side note: They should start to wear black jeans not blue.
* the music in the kitchen was too loud again, will you make sure to measure the volume and use it as the line? Otherwise, next one will be the last warning and will be no music at all.
Any VIP's in? Tim ( our old manager's dad) and his girl friend ( they seems to become our lunch regular).
Comps& Void Detail: 1-Bento ( was not made, just misring) 1- Clear soup for guest's change mind.
R&M needs:
86'd items/ need more:
Wednesday, September 9, 2015
wednesday 9/9 recap
Written By: Dusten
LY Lunch Sales: 1905
Projected Sales : 1575
TY Lunch Sales: 1243
+/- : -$328 under projected and -35% down from LY
Lunch Covers: 75
Avg PPA: 16.57
LY Dinner Sales: 3441
Projected Sales : 3460
TY Dinner Sales:4420
+/- :28% up from LY and $960 over projected
Dinner Covers: 152
Avg PPA: 29.08
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 8.07%
Weather: overcast and muggy 80's, torrential downpour after 8:45pm.
Special events?: National Teddy Bear Day
Who worked: Lunch: Grace, Lindsey, Sayo, Johnny CL, John SA, Jason FR, Junko training Laura
Dinner: Grace, Lindsey, Naoto, Miho, Jason training Erica SA, Samara and Cindy H and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was very slow. No pop. No filling up. Cut Grace at 12:30, Lindsey at 1:30 and Sayo at 1:40pm.
Dinner started slow. We filled up at 7pm. But didn't really go on a wait until about 8pm. Picked up for a little while and then dropped off with the rain. I made cuts accordingly.
Specials: 11 of the pork belly special and of the shishitos. 7 tempura specials, 5 all stars, 4 hon-maguro and toro nigiri, 24 bitches brew roll- our most popular roll by a considerable margin.
Held a contest for the baird beers. Sophia sold one. No one won.
3 Staff members that stood out (why/how): Lauren seems pretty sharp, but as slow as it was there wasn't much practice as there was instruction. I even got a few somewhat timid 'irrashaimase's' out of her. Good first day.
-Alex in the kitchen is always super nice and pleasant to work with. I can't speak to his performance in the kitchen, but I hardly notice mistakes or long tickets coming from him.
-I've noticed at times Lindsey can slack off. Not just today but a bit of a pattern. I see her walk empty handed past sushi sitting at the bar for her tables. Tonight I saw her walk up, again empty handed to her table with only a couple of glasses, pick up her check and menus and leave the glasses. It was totally within her power to completely bus the table. I can understand being in the weeds and not having time to do something, but her saunter suggests she doen't feel she has to if there is an SA coming at any moment anyways.
-Erika is slow going and needs a bit of guidance in the details of SAing, but I am sure she will catch on soon enough. I reminded Jason to stick by her and not let her go off on her own too much. She's never carried a tray before, so there is a considerable curve for her to get over right there.
Any VIP's in? some Thursday sushi bar regulars. People that I know their orders but not their names.
Comps& Void Detail: comp'd a miso to kitchen error. Guest found plastic in soup. Also 20% recover to that table to smooth things over. It worked.
Several misrings. A bottle of Rose, some suzuki sashimi. A few DNL's. One for a camembert. A 'guest changed mind' for a takoyaki.
R&M needs: B1's table top is really loose. My guess is it's from dragging the tables around rather than lifting them.
There is a new/old leak in the kitchen around the window sill.
There is a yelp review from an Elite Yelper in which we get 4 out of 5 stars. The only fault I can see in the review is regarding parking. The solution the author offers is to park in the neighborhood.
A kindly worded response might present a good opportunity to mention our alternative parking options that would be such a nuisance to our neighbors.
Will called about his last paycheck. He wanted to know if his brother could come get it for him as he lives out of town and doesn't have transportation. I didn't know what to tell him other than to ask Elizabeth. His brother's name is Jesse Castellanos.
86'd items/ need more: Camembert, okonomiyaki, sake toro
LY Lunch Sales: 1905
Projected Sales : 1575
TY Lunch Sales: 1243
+/- : -$328 under projected and -35% down from LY
Lunch Covers: 75
Avg PPA: 16.57
LY Dinner Sales: 3441
Projected Sales : 3460
TY Dinner Sales:4420
+/- :28% up from LY and $960 over projected
Dinner Covers: 152
Avg PPA: 29.08
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 8.07%
Weather: overcast and muggy 80's, torrential downpour after 8:45pm.
Special events?: National Teddy Bear Day
Who worked: Lunch: Grace, Lindsey, Sayo, Johnny CL, John SA, Jason FR, Junko training Laura
Dinner: Grace, Lindsey, Naoto, Miho, Jason training Erica SA, Samara and Cindy H and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was very slow. No pop. No filling up. Cut Grace at 12:30, Lindsey at 1:30 and Sayo at 1:40pm.
Dinner started slow. We filled up at 7pm. But didn't really go on a wait until about 8pm. Picked up for a little while and then dropped off with the rain. I made cuts accordingly.
Specials: 11 of the pork belly special and of the shishitos. 7 tempura specials, 5 all stars, 4 hon-maguro and toro nigiri, 24 bitches brew roll- our most popular roll by a considerable margin.
Held a contest for the baird beers. Sophia sold one. No one won.
3 Staff members that stood out (why/how): Lauren seems pretty sharp, but as slow as it was there wasn't much practice as there was instruction. I even got a few somewhat timid 'irrashaimase's' out of her. Good first day.
-Alex in the kitchen is always super nice and pleasant to work with. I can't speak to his performance in the kitchen, but I hardly notice mistakes or long tickets coming from him.
-I've noticed at times Lindsey can slack off. Not just today but a bit of a pattern. I see her walk empty handed past sushi sitting at the bar for her tables. Tonight I saw her walk up, again empty handed to her table with only a couple of glasses, pick up her check and menus and leave the glasses. It was totally within her power to completely bus the table. I can understand being in the weeds and not having time to do something, but her saunter suggests she doen't feel she has to if there is an SA coming at any moment anyways.
-Erika is slow going and needs a bit of guidance in the details of SAing, but I am sure she will catch on soon enough. I reminded Jason to stick by her and not let her go off on her own too much. She's never carried a tray before, so there is a considerable curve for her to get over right there.
Any VIP's in? some Thursday sushi bar regulars. People that I know their orders but not their names.
Comps& Void Detail: comp'd a miso to kitchen error. Guest found plastic in soup. Also 20% recover to that table to smooth things over. It worked.
Several misrings. A bottle of Rose, some suzuki sashimi. A few DNL's. One for a camembert. A 'guest changed mind' for a takoyaki.
R&M needs: B1's table top is really loose. My guess is it's from dragging the tables around rather than lifting them.
There is a new/old leak in the kitchen around the window sill.
There is a yelp review from an Elite Yelper in which we get 4 out of 5 stars. The only fault I can see in the review is regarding parking. The solution the author offers is to park in the neighborhood.
A kindly worded response might present a good opportunity to mention our alternative parking options that would be such a nuisance to our neighbors.
Will called about his last paycheck. He wanted to know if his brother could come get it for him as he lives out of town and doesn't have transportation. I didn't know what to tell him other than to ask Elizabeth. His brother's name is Jesse Castellanos.
86'd items/ need more: Camembert, okonomiyaki, sake toro
Tuesday, September 8, 2015
Tuesday PM Recap 9/8/15
Written By: Leary
LY Dinner Sales: $3524
Projected Sales : $3670 (-$8)
TY Dinner Sales: $3662
+/- : +$138, +4%
Dinner Covers: 133
Avg PPA: $27.53
Weather : Hot and sunny
Special events : Tuesday after Labor day weekend
Who worked :
Clair, Krystin, Lindsey, Stephanie, Kate Cl, Hiroe SA, Sigele FR, Grace & Jason H
Flow of Business, Cuts and Ticket Times :
Overall pretty slow as expected after a 3 day weekend. We did have a decent pop around 7 and went on a small wait around 720. Also, had 2 parties in the private room tonight. Started to thin out by 830, and pretty dead by 9. 3 on at 830, 2 on and 1 host at 9. Ticket times were solid. No customer issues.
Lindsey found Mandy's book in the service station with a bunch of money in it. Taped it up, put a note with her name on it, and put in the safe.
Specials :
All Star- 0
Toro Nigiri- 0
Hon Maguro- 6
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
1 Kome bucks redeemed
Void Zato-Ichi misring
Void edamame Guest changed mind
R&M needs:
86'd items/ need more:
LY Dinner Sales: $3524
Projected Sales : $3670 (-$8)
TY Dinner Sales: $3662
+/- : +$138, +4%
Dinner Covers: 133
Avg PPA: $27.53
Weather : Hot and sunny
Special events : Tuesday after Labor day weekend
Who worked :
Clair, Krystin, Lindsey, Stephanie, Kate Cl, Hiroe SA, Sigele FR, Grace & Jason H
Flow of Business, Cuts and Ticket Times :
Overall pretty slow as expected after a 3 day weekend. We did have a decent pop around 7 and went on a small wait around 720. Also, had 2 parties in the private room tonight. Started to thin out by 830, and pretty dead by 9. 3 on at 830, 2 on and 1 host at 9. Ticket times were solid. No customer issues.
Lindsey found Mandy's book in the service station with a bunch of money in it. Taped it up, put a note with her name on it, and put in the safe.
Specials :
All Star- 0
Toro Nigiri- 0
Hon Maguro- 6
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
1 Kome bucks redeemed
Void Zato-Ichi misring
Void edamame Guest changed mind
R&M needs:
86'd items/ need more:
Tuesday AM 9.8.15
Written By: Elizabeth
LY Lunch Sales: $1377
Projected Sales : $1417
TY Lunch Sales: $1507
+/- : +9% LY and +$90 PS. Great for the day after a holiday!
Lunch Covers: 96
Avg PPA: $15.70
Previous Days Labor: 11%
Previous Days Comps: 2%
Controllable Comps: 2.78% niiiiice.
Weather: Warm- still humid
Special events?:
day after labor day
Who worked: Clair, Mandy, Grace, Johnny CL. Junko Hosted, Sigele FR, Jason SA/Trained Erika, who will be in tomorrow night to train with Miho
Tomorrow Junko is training Lauren (also Thursday AM). Junko voiced that she was not comfortable talking in english to a new hire, but I assured her it won't take much to communicate what she is doing and why. But nonetheless Dusten and Kayo, keep an eye on Lauren and Junko training on Wednesday and Thursday AM. She is in the computer and ready to go
Flow of Business, Cuts and Ticket Times:
Lunch was slow. So much so that I cut Clair at noon because she had no tables. We got our pop at 1:30. Yes. 1:30. Just as we were all winding down we went on a short wait around 1:30- the sushi bar got slammed- there was a miscommunication with a hokkaidon at A7- someone ran it to the wrong table and it had to be re-made,but other than that there were no other hiccups. Just a busy last 30 minutes. Other than that, all was well
Note for tomorrow (Dusten) We have a 7pm reso that is currently at 10. She called and said it might be 14 and I told her if that happens then we can no longer accommodate her reservation. She said she would know more tomorrow and would call back.
Specials:
3 Staff members that stood out (why/how):
-Johnny always ready and willing to take on extra tables at the last 15 minutes. I appreciate his willingness
-Jason trained Erika today- did a thorough job
Any VIP's in?
Dusten
Clair (told her I would buy her lunch since she only had 2 tables)
Old John
Tara & Kelvin
Kaila with George Taylor (husband of Jules Taylor, our Sauv Blanc wine maker!!!!)
Comps& Void Detail:
Kome bucks
server error for hokkai don
training meal for jason and erika
R&M needs:
keep an eye on beverage cooler- might be running warm. if so, call boyd.
86'd items/ need more:
LY Lunch Sales: $1377
Projected Sales : $1417
TY Lunch Sales: $1507
+/- : +9% LY and +$90 PS. Great for the day after a holiday!
Lunch Covers: 96
Avg PPA: $15.70
Previous Days Labor: 11%
Previous Days Comps: 2%
Controllable Comps: 2.78% niiiiice.
Weather: Warm- still humid
Special events?:
day after labor day
Who worked: Clair, Mandy, Grace, Johnny CL. Junko Hosted, Sigele FR, Jason SA/Trained Erika, who will be in tomorrow night to train with Miho
Tomorrow Junko is training Lauren (also Thursday AM). Junko voiced that she was not comfortable talking in english to a new hire, but I assured her it won't take much to communicate what she is doing and why. But nonetheless Dusten and Kayo, keep an eye on Lauren and Junko training on Wednesday and Thursday AM. She is in the computer and ready to go
Flow of Business, Cuts and Ticket Times:
Lunch was slow. So much so that I cut Clair at noon because she had no tables. We got our pop at 1:30. Yes. 1:30. Just as we were all winding down we went on a short wait around 1:30- the sushi bar got slammed- there was a miscommunication with a hokkaidon at A7- someone ran it to the wrong table and it had to be re-made,but other than that there were no other hiccups. Just a busy last 30 minutes. Other than that, all was well
Note for tomorrow (Dusten) We have a 7pm reso that is currently at 10. She called and said it might be 14 and I told her if that happens then we can no longer accommodate her reservation. She said she would know more tomorrow and would call back.
Specials:
3 Staff members that stood out (why/how):
-Johnny always ready and willing to take on extra tables at the last 15 minutes. I appreciate his willingness
-Jason trained Erika today- did a thorough job
Any VIP's in?
Dusten
Clair (told her I would buy her lunch since she only had 2 tables)
Old John
Tara & Kelvin
Kaila with George Taylor (husband of Jules Taylor, our Sauv Blanc wine maker!!!!)
Comps& Void Detail:
Kome bucks
server error for hokkai don
training meal for jason and erika
R&M needs:
keep an eye on beverage cooler- might be running warm. if so, call boyd.
86'd items/ need more:
Monday, September 7, 2015
Monday- Labor Day 9.7.15
Written By: Elizabeth
LY Lunch Sales: $1395 (But LY Labor day sales were $2665)
Projected Sales : $3240
TY Lunch Sales: $3280
+/- : +135% LY and +23% LY Labor Day Sales. And +$44 PS
Lunch Covers: 176
Avg PPA: $18.66
LY Dinner Sales: $3282 (LY Labor day PM sales: $6353)
Projected Sales : $6460
TY Dinner Sales: $5291
+/- : +61% LY but -17% under LY, and -$1169 under PS.
Dinner Covers: 193
Avg PPA: $27.41
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps: 5.93%
Weather: hot and humid. 90s
Special events?: LABOR DAY!
Who worked:
Lunch: Joel, Kate, Krystin, Johnny CL. Junko Host, Sigele SA, Hiroe FR
Dinner: Same as above, plus Mandy and Clair CL. Grace/Ruthy host, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch- crazy busy, as expected. Note to next year: 2 HOSTS!!! SCHEDULE 2 HOSTS you will be glad you did!
Went on a wait at noon, got off the wait around 2:30. Steady 20-30 minute wait. Lobby was packed and the phone was ringing non-stop. I helped at the host stand, and bussed tables to help turn them faster. Nothing more to say about it though other than it was busy. No news is good news, right? We all were just hustling as much as we could.
Dinner started busy, as expected. We went on a wait yb 5:40 and stayed consistently busy until about 7:30. It started to slow down around then so I cut Kate around 7:45, then cut Joel around 8:40. The sushi bar cleared out around 7:30 and Clair didn't have much going on so I gave her the party room. Cut Krystin around 8:45 because it started to die. Got a small little push around 9:25 which made me nervous because I wasn't sure if we were going to fill up (currently all tables were occupied- with Joel keeping one and Krystin had a few too, but mainly Clair and Mandy) A few seats sat at the sushi bar, but Clair and Mandy did well, Krystin and Joel helped them out too (Kate was gone by this time) and we pushed through until the end of the night. Mandy was sans tables by 9:50 and one more walked in so it went to Clair. Overall, a great night.
I have to say, for as busy as we were all day- there were no kitchen errors or long ticket times. Every one was super solid! Great job, team, I'm super proud of everyone today!!
Specials:
Smokin' Sashimi 9
3 Staff members that stood out (why/how):
-Joel was a prebussing rockstar today!
-Clair closed it down like a champ
-Krystin pulled through her double with a positive attitude- cheerful and happy
The doubles today pushed through like powerhouses. The team worked as one. Super proud.
Any VIP's in?
I had an entire list sitting at the sushi bar (on the wooden board) and just went to retrieve it and it's gone. It was a long list, and it's been a long day so I'll try to recollect them:
Kayo
Victor
Nick that use to work here (and screwed Alex over on rent)
Harmon & Jennifer & friends
Phil & Phyllis
Chill & a friend
Cheer Up Charlies Guy (had his actual name written down)
Taylor (formerly of a high end clothier)
Justines lady with the beautiful dresses, and her tall man friend
The Film guy that made Global Catch
Dinner:
Nathan (regular)
Single dad regular- in with a date??
Chance
Comps& Void Detail:
Makani, Mgr Meal, Sushi/BOH Meals
one SIN
Emp Day off for Chill
Owner Comp- Kayo
FNF for Phil and Phyllis
Emp Kome Bucks- bought the staff drinks after PM shift.
Bday Dessert
ANA Comp.
R&M needs:
I tried to get the misters thing fixed but need to go to Home Depot and get a new hose for it- the threads are stripped.
86'd items/ need more:
Asahi- won't come until Wednesday. I'm sorry. We're gonna have some upset folks.
LY Lunch Sales: $1395 (But LY Labor day sales were $2665)
Projected Sales : $3240
TY Lunch Sales: $3280
+/- : +135% LY and +23% LY Labor Day Sales. And +$44 PS
Lunch Covers: 176
Avg PPA: $18.66
LY Dinner Sales: $3282 (LY Labor day PM sales: $6353)
Projected Sales : $6460
TY Dinner Sales: $5291
+/- : +61% LY but -17% under LY, and -$1169 under PS.
Dinner Covers: 193
Avg PPA: $27.41
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps: 5.93%
Weather: hot and humid. 90s
Special events?: LABOR DAY!
Who worked:
Lunch: Joel, Kate, Krystin, Johnny CL. Junko Host, Sigele SA, Hiroe FR
Dinner: Same as above, plus Mandy and Clair CL. Grace/Ruthy host, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch- crazy busy, as expected. Note to next year: 2 HOSTS!!! SCHEDULE 2 HOSTS you will be glad you did!
Went on a wait at noon, got off the wait around 2:30. Steady 20-30 minute wait. Lobby was packed and the phone was ringing non-stop. I helped at the host stand, and bussed tables to help turn them faster. Nothing more to say about it though other than it was busy. No news is good news, right? We all were just hustling as much as we could.
Dinner started busy, as expected. We went on a wait yb 5:40 and stayed consistently busy until about 7:30. It started to slow down around then so I cut Kate around 7:45, then cut Joel around 8:40. The sushi bar cleared out around 7:30 and Clair didn't have much going on so I gave her the party room. Cut Krystin around 8:45 because it started to die. Got a small little push around 9:25 which made me nervous because I wasn't sure if we were going to fill up (currently all tables were occupied- with Joel keeping one and Krystin had a few too, but mainly Clair and Mandy) A few seats sat at the sushi bar, but Clair and Mandy did well, Krystin and Joel helped them out too (Kate was gone by this time) and we pushed through until the end of the night. Mandy was sans tables by 9:50 and one more walked in so it went to Clair. Overall, a great night.
I have to say, for as busy as we were all day- there were no kitchen errors or long ticket times. Every one was super solid! Great job, team, I'm super proud of everyone today!!
Specials:
Smokin' Sashimi 9
3 Staff members that stood out (why/how):
-Joel was a prebussing rockstar today!
-Clair closed it down like a champ
-Krystin pulled through her double with a positive attitude- cheerful and happy
The doubles today pushed through like powerhouses. The team worked as one. Super proud.
Any VIP's in?
I had an entire list sitting at the sushi bar (on the wooden board) and just went to retrieve it and it's gone. It was a long list, and it's been a long day so I'll try to recollect them:
Kayo
Victor
Nick that use to work here (and screwed Alex over on rent)
Harmon & Jennifer & friends
Phil & Phyllis
Chill & a friend
Cheer Up Charlies Guy (had his actual name written down)
Taylor (formerly of a high end clothier)
Justines lady with the beautiful dresses, and her tall man friend
The Film guy that made Global Catch
Dinner:
Nathan (regular)
Single dad regular- in with a date??
Chance
Comps& Void Detail:
Makani, Mgr Meal, Sushi/BOH Meals
one SIN
Emp Day off for Chill
Owner Comp- Kayo
FNF for Phil and Phyllis
Emp Kome Bucks- bought the staff drinks after PM shift.
Bday Dessert
ANA Comp.
R&M needs:
I tried to get the misters thing fixed but need to go to Home Depot and get a new hose for it- the threads are stripped.
86'd items/ need more:
Asahi- won't come until Wednesday. I'm sorry. We're gonna have some upset folks.
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