Written By: Elizabeth
LY Lunch Sales: LY NYE Sales were $2745
Projected Sales: $2816
TY Lunch Sales: $2720
+/- : -1% LY! Dang! and -$96 PS
Lunch Covers: 175
Avg PPA: $15.54
LY Dinner Sales: LY NYE Sales were $6090
Projected Sales: $6181
TY Dinner Sales: $5991
+/- : -2% LY and short $190 PS
Dinner Covers: 202
Avg PPA: $29.66
For the day we ended with $8711 in sales. -1% down from LY and -$286 from PS. Oh well It was close
HAPPY NEW YEAR!!
Weather: cold cold cold. high 30's
Any Special events going on?: NEW YEARS EVE!!!
Who worked?:
Lunch: Krystin, naoto, Lindsey, Lynn CL. Junko host, Sigele FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Lunch: started slow but by noon we were on a wait. Continued on the wait through 2pm and sat the last table around 2:05. We were slammed all afternoon, but the kitchen kept up as did the sushi bar. No issues until the very end. S8 sent back her Udon that she said was cold, Take heated it up in the microwave and personally brought it to her, she complained again that it was still "tepid" and was pretty upset about it and I feel like she just wanted to complain, I asked her what I could do for her and she told me to take it off the bill, which I obvisouly was going to do, and I also gave her some Kome bucks to come back and have one on the house. Shortly thereafter Take sent another one to her, which I personally ran, and checked back on her and she said it was hot. Boy oh boy. Also had a Spicy Tonkotsu ticket go missing for B5- it was made and I comp'd it, and the guy was happy. Not too many uphappy people out today so that was good. Really intensely busy lunch though- but disappointed we didn't beat our sales goal!
ran another contest for lunch on desserts. To anyone that sells one they get a gift card from my gift card bag for $25. To anyone that sells more than one you can upgrade to a $50 gift card, or opt for $15 in kome bucks/free lunch. Naoto sold one and Krystin sold two!
Dinner: A much slower dinner than expected. Well, not in the first hour, however. We filled up and were on a wait by 5:20. Ten minutes shy of when we were fully staffed. I took several sushi bar guests until Sophia got here. Waiting tables in heels is much different than in comfortable shoes, I might add. At first I wasn't sure if S1-4 were going to be happy, and I did my best to turn the experience around and they left over joyed. They said Sophia was fantastic, and I also sent them 4 pieces of Spicy Scallop to thank them for bearing with me the first portion of their meal when I was waiting on them!
After Miho and Sophia got here it was smooth sailing...sort of. Had a few issues witih 45 minute rolls from the sushi bar, but that was to be expected when the entire restaurant gets sat within 20 minutes. A5 was totally understanding and sweet, but I still took off 2 of their 5 rolls (the cheaper ones, obviously) but B3 was pretty upset. he was hungry! he was hangry! But I assured them it was simply because we filled up so fast. He thought I was bull-shitting him but I promised I was not. I brought their rolls over, took 50% off them and they seemed to be satiated. Then there was B5-6 that had a long Avocado roll but again they were totally cool and very happy just to have a seat and have sushi! Such grateful people tonight. We started slowing down around 7 and I cut Dena at 7:30. Got a guest complaint about her- said she was more like a gatekeeper rather than a host. After her shift we stepped into the office to chat about things. I told her she needs to be more welcoming and warm and she was very receptive to it. I was nervous she would become defensive but she wasn't. She said that is something she always tried to work on- smiling more. She told me that if I see her note smiling, not to hesitate to remind her. Which I thought was nice.
Oh ,and had just one issue with a guest not responding to a text and neither Ally or Dena gave a shout for "last call" for the party. Let's remind the hosts that before taking the guest off the list to do a lap between patio and lobby and yell 'Last call" and the guests name so that this doesn't happen again. They were cool and understanding about it, again which was nice. I bought them a dessert for the whole mishap.
It died and died. I cut Lindsey at 8pm and had Sophia take the 8pm Reso. Then went down to 2 on at 9pm. I cut the cocktail at 8:30. So different from last year. Wonder if it was the weather that kept people out.
Specials?
I ran a contest to encourage the sale of bubbles. Sell any bottle of bubbles, take home a Chandon bottle for a prize. I think it worked for the most part. Dusten immediately sold the last bottle of the El Camp Cava, which I was very grateful for- it seemed that wasn't selling and I was afraid we would have a tough time getting rid of it. Thanks Dusten! Now we just have a shit ton of Chandon. I ordered another case about a week ago, like an idiot.
3 Staff members that stood out (why/how):
*Krystin was prebussing her lunch tables like a champ. Lots of times I went by and only glassware was left. Terrific Job. And at night since her cocktail shift never really took off, she was a great help both at the host stand and in the dining room.
*Naoto never works lunches here but did a great job today- threw him a curveball there, but between everyone that was working they all did a great job with the business.
*Lindsey had a mini-breakdown towards the end of her lunch shift- her grandmother will likely pass away sometime this week (she had a second stroke on Tuesday AM) She's trying to get a flight out tomorrow but she was really beside herself thinking of her grandmother. I could tell she was upset when I told her that next time she needs to put a little time between 4 gyozas and the main course. I told her to take her break and to come back tonight and just push through the shift. She was strong through the beginning of the shift when we got hammered with all those tables, and I cut her at 8pm she was very grateful. I asked if she wanted to go and she said "I do, but I also want to be a team player!" to which I told her she was a teamplayer and she was cut.
*Ally did a great job on her own after I cut Dena
Any VIP's in?
Comps& Void Detail:
Lunch: Udon DNL, Spicy Tonkotsu Kit.Error
Dinner: 50% off rolls, 100% off 2 rolls for A5, Long Ticket comp for Avo Roll on B5, Recovery comp for Apple Pie Gyoza S7, Recovery comp for S1-4 spicy scallop, Voids for Miho, misrings on sashimi instead of nigiri. Void for Miho on Sunshine roll misring. Void for Sophia, 86 Sake Toro.
R&M needs?:
86'd items/ need more?
Wednesday, December 31, 2014
Tuesday, December 30, 2014
Tuesday 12.30.14
Written By: Elizabeth
LY Lunch Sales: $2745
Projected Sales: $2531
TY Lunch Sales: $1783
+/- : -35% LY and short $758 PS
Lunch Covers: 96
Avg PPA: $18.57
LY Dinner Sales: $6090 (LY was NYE)
Projected Sales: $6114
TY Dinner Sales: $6086
+/- : broke even! missed PS by $28!!!
Dinner Covers: 223
Avg PPA: $27.29
And last year it was New Years eve!!!
Weather: cold and colder at night.
Any Special events going on?: New Years Eve Eve
Who worked?:
Lunch: Krystin, Lindsey, Johnny, Alex CL. Junko host trained Grace. Kaori FR, Jason SA
Dinner: Krystin, Lindsey, Alex, Stephanie, Dusten CL. Dena/Stephanie host, Sigele FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch wasn't nearly as busy as it was yesterday. We did get a little busy but once again, nothing like it was yesterday. The first hour was slow, noon was steady, and by 1pm I went down to 2 on, and Johnny and Alex both kicked butt ringing in the bulk of lunch sales ($500 & $700 in sales, respectively). Grace has really picked up quickly and did well on her last host training shift.
Dinner was busy from the get go. I thought having the rest of the staff arrive by 5:30 would be fine, but we were nearly full by 5:30. I put Dusten, Stephanie and Krystin to work as soon as they walked in the door. Alex and Lindsey were very busy from the start and did a good job asking for help where they needed it, but it was definitely a glimpse into what tomorrow night will look like. I looked at the schedule and I have 3 openers, then Miho in at 5:30 (and she can't be in earlier due to her other job) and Sophia the closer will also be in at 5:30, which is fine because sushi bar is always the last to fill up anyway. So tomorrow we should be set. I have the cocktail here at 6pm and the second host at 6pm and until then I can help. So anyway, back to tonight. We went on a wait around 6pm and didn't get off the wait until about 9:30. Had (4) six-tops walk in through the course of the evening and 1 seven-top, in addition to the 6pm reservation. No issues with under-quoting or anything like that. Just a very busy night with a good mix of 2's, 4's and big parties. Like I said, a good practice for tomorrow night, however I'm sure tomorrow it will be more two-tops than anything. If you're familiar with how many covers we usually do on a Tuesday night, tonight was almost double, and the equivalent to a Friday nights covers. I cut Stephanie host at 9pm, and went down to 2 on at that time as well. Had some regulars come in later in the evening. Had a 6 top sit around 9:45 that Stephanie took. Restaurant was empty by 10:45.
Had another "Beer in a bag" contest tonight. Goal was to sell 6+ Tsukiji carp or toro trio. Only Dusten & Stephanie won this contest.
Specials?
3 Staff members that stood out (why/how):
*Sigele is pretty great. Efficient and getting faster. Hard worker. I can't say enough positive things about her
*The staff is getting visibly tired. Waitstaff mostly- a lot of them have been working doubles back to back. Noticed Alex & Lindsey losing steam towards the end of the shift tonight. However that is very much to be expected, so I'm not holding it against them
*Stephanie(Host) was visibly tired as well, working at both Sa-ten and here, doubles and such. I didn't get to cut her until later too, and I could see the night wearing her down.
Any VIP's in?
Lunch: Karen was in for lunch...or was it dinner. I think maybe it was early on for dinner.
Dinner: Ransom and David. Love those guys!! Neil and a friend. Neil left his phone here.
Comps& Void Detail:
Manager meal- there was a check open from yesterday that I closed to Manager meal. 2 Chicken Kara-age and 2 Veg Harumaki. Don't know what
R&M needs?:
I went all organizational crazy on the office today. Moved the towels to the bottom shelf under the kitchen produce, nearest the door. Moved t-shirt bins to another shelf. Moved all office supplies to shelves. Also I purchased another file cabinet drawer that arrived today so I got rid of all the binders that were on the second shelf, and they all have nice, organized folders in the top filing cabinet. Something I've wanted to do for a while. Also, I ordered some bankers boxes to file the invoices from 2014 in. Did that today too. So, if you walk into the office and need something, you might have to reacquaint yourself with it. Or just ask me where it is.
86'd items/ need more?
LY Lunch Sales: $2745
Projected Sales: $2531
TY Lunch Sales: $1783
+/- : -35% LY and short $758 PS
Lunch Covers: 96
Avg PPA: $18.57
LY Dinner Sales: $6090 (LY was NYE)
Projected Sales: $6114
TY Dinner Sales: $6086
+/- : broke even! missed PS by $28!!!
Dinner Covers: 223
Avg PPA: $27.29
And last year it was New Years eve!!!
Weather: cold and colder at night.
Any Special events going on?: New Years Eve Eve
Who worked?:
Lunch: Krystin, Lindsey, Johnny, Alex CL. Junko host trained Grace. Kaori FR, Jason SA
Dinner: Krystin, Lindsey, Alex, Stephanie, Dusten CL. Dena/Stephanie host, Sigele FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch wasn't nearly as busy as it was yesterday. We did get a little busy but once again, nothing like it was yesterday. The first hour was slow, noon was steady, and by 1pm I went down to 2 on, and Johnny and Alex both kicked butt ringing in the bulk of lunch sales ($500 & $700 in sales, respectively). Grace has really picked up quickly and did well on her last host training shift.
Dinner was busy from the get go. I thought having the rest of the staff arrive by 5:30 would be fine, but we were nearly full by 5:30. I put Dusten, Stephanie and Krystin to work as soon as they walked in the door. Alex and Lindsey were very busy from the start and did a good job asking for help where they needed it, but it was definitely a glimpse into what tomorrow night will look like. I looked at the schedule and I have 3 openers, then Miho in at 5:30 (and she can't be in earlier due to her other job) and Sophia the closer will also be in at 5:30, which is fine because sushi bar is always the last to fill up anyway. So tomorrow we should be set. I have the cocktail here at 6pm and the second host at 6pm and until then I can help. So anyway, back to tonight. We went on a wait around 6pm and didn't get off the wait until about 9:30. Had (4) six-tops walk in through the course of the evening and 1 seven-top, in addition to the 6pm reservation. No issues with under-quoting or anything like that. Just a very busy night with a good mix of 2's, 4's and big parties. Like I said, a good practice for tomorrow night, however I'm sure tomorrow it will be more two-tops than anything. If you're familiar with how many covers we usually do on a Tuesday night, tonight was almost double, and the equivalent to a Friday nights covers. I cut Stephanie host at 9pm, and went down to 2 on at that time as well. Had some regulars come in later in the evening. Had a 6 top sit around 9:45 that Stephanie took. Restaurant was empty by 10:45.
Had another "Beer in a bag" contest tonight. Goal was to sell 6+ Tsukiji carp or toro trio. Only Dusten & Stephanie won this contest.
Specials?
3 Staff members that stood out (why/how):
*Sigele is pretty great. Efficient and getting faster. Hard worker. I can't say enough positive things about her
*The staff is getting visibly tired. Waitstaff mostly- a lot of them have been working doubles back to back. Noticed Alex & Lindsey losing steam towards the end of the shift tonight. However that is very much to be expected, so I'm not holding it against them
*Stephanie(Host) was visibly tired as well, working at both Sa-ten and here, doubles and such. I didn't get to cut her until later too, and I could see the night wearing her down.
Any VIP's in?
Lunch: Karen was in for lunch...or was it dinner. I think maybe it was early on for dinner.
Dinner: Ransom and David. Love those guys!! Neil and a friend. Neil left his phone here.
Comps& Void Detail:
Manager meal- there was a check open from yesterday that I closed to Manager meal. 2 Chicken Kara-age and 2 Veg Harumaki. Don't know what
R&M needs?:
I went all organizational crazy on the office today. Moved the towels to the bottom shelf under the kitchen produce, nearest the door. Moved t-shirt bins to another shelf. Moved all office supplies to shelves. Also I purchased another file cabinet drawer that arrived today so I got rid of all the binders that were on the second shelf, and they all have nice, organized folders in the top filing cabinet. Something I've wanted to do for a while. Also, I ordered some bankers boxes to file the invoices from 2014 in. Did that today too. So, if you walk into the office and need something, you might have to reacquaint yourself with it. Or just ask me where it is.
86'd items/ need more?
Monday, December 29, 2014
Monday PM 12.29.14
Written By: Elizabeth
LY Dinner Sales: $6269
Projected Sales: $6571
TY Dinner Sales: $5082
+/- : -19% LY and -$1489 PS. This day last year was the day before NYE, I think because LY NYE was on a Tuesday, a lot of people took Monday off.
Dinner Covers: 172
Avg PPA: $29.55
Weather: Warmer during the day, chilly at night. Supposed to get colder overnight too.
Any Special events going on?:
Who worked?: Dusten, Krystin, Joel, Johnny, Camacho CL, Alex CT. Dena started to train Grace, then Stephanie finished. Kaori SA, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Slow to start, but filled up by 7pm and went on a 30-45 minute wait. Had a walk in 6 top, then two walk in 5+ a baby tables, that actually ended up sitting right next to each other (A3/7, A4/8) along with the 6 top at 7pm reso in the PR. Everything ran smoothly, we never over or underquoted, never had crazy long ticket times, not a disgruntled guest to be found. Lots of people not willing to wait though, had a few people turn away when we said 30-45 minutes, and then some no shows that were on the list.
Cut Dena around 8pm because there were too many bodies at the host stand and too many people just standing around. So that is when Grace and Stephanie took the helm. It was good, Grace seems to be picking up really fast and seems very comfortable at the host stand.
I cut Dena mostly because I couldn't stand over-hearing her talk about how much she has worked. Over the course of the last 3 days I have heard her complain and complain and complain to other servers and anyone willing to listen, about how much she is working. In the grand scheme of things she isn't working that much and is only working 3-5 hour shifts at a time anyway.
Cut Dusten at 8:45, and went down to just 2 on by 9pm.
Had one issue with a Tori Teba again- the blood thing. Took it back to the kitchen, showed Daniel and Take, and they remade a new order. I comp'd the order S6/7 were happy.
These next few days we have a lot of doubles, and a lot of people working their 6th or 7th consecutive day in a row, so I'm having contests for each shift to help inspire them to work hard and also to use as incentive. Tonight I had a "Beer in a bag" Contest- anyone that breaks $300 in Alcohol sales gets to pick a beer from the bag (I bought 5 cool "Big" beers at HEB today for prizes) No one beat $300 tonight but Joel had $221 in sales so I gave him the prize of picking one. I have 4 more to go, so this should last me until my last double on Thursday. I'm also going to give things away like some of the gift cards we have in the safe, as well as some bottles of Chandon or Cava on NYE. So if anyone has any contest items they would like to push, let me know.
Specials?
3 Staff members that stood out (why/how):
*Joel was helping bus tables tonight in his down time, and I also saw Camacho helping out in the beginning of the shift when it was slower at the sushi bar. Johnny too. Great teamwork by everyone tonight!
*Nemo is definitely getting better on his station. Him and Daniel got a pretty hard push tonight and I never had any issues with getting food out in a timely manner (with the exception of that tori-teba, but I don't think that was much his fault as it was the quality of chicken?)
*Alex did a kick ass job tonight cocktailing. In her downtime she was prebussing tables and watering tables. Just staying busy in general. Great job.I bought her a farm salad for dinner.
Any VIP's in?
Comps& Void Detail:
Kit.Error for the aforementioned wings.
FNF but I forget why....(weird)
Training meal for Grace and Stephanie
Kome Bucks for Alex's farm salad
Recovery but not actually recovery for a bottle of spoiled Joto (Freshly opened, but it was curdled and sour!) and Recovery comp for a half a glass of Dance of Discovery that we finally sold out of. No more close outs left!!! yeay!!!
R&M needs?:
86'd items/ need more?
Daniel text Take about chicken for yakitori, and we ran out of rice balls as well as both carpaccios at the sushi bar.
LY Dinner Sales: $6269
Projected Sales: $6571
TY Dinner Sales: $5082
+/- : -19% LY and -$1489 PS. This day last year was the day before NYE, I think because LY NYE was on a Tuesday, a lot of people took Monday off.
Dinner Covers: 172
Avg PPA: $29.55
Weather: Warmer during the day, chilly at night. Supposed to get colder overnight too.
Any Special events going on?:
Who worked?: Dusten, Krystin, Joel, Johnny, Camacho CL, Alex CT. Dena started to train Grace, then Stephanie finished. Kaori SA, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Slow to start, but filled up by 7pm and went on a 30-45 minute wait. Had a walk in 6 top, then two walk in 5+ a baby tables, that actually ended up sitting right next to each other (A3/7, A4/8) along with the 6 top at 7pm reso in the PR. Everything ran smoothly, we never over or underquoted, never had crazy long ticket times, not a disgruntled guest to be found. Lots of people not willing to wait though, had a few people turn away when we said 30-45 minutes, and then some no shows that were on the list.
Cut Dena around 8pm because there were too many bodies at the host stand and too many people just standing around. So that is when Grace and Stephanie took the helm. It was good, Grace seems to be picking up really fast and seems very comfortable at the host stand.
I cut Dena mostly because I couldn't stand over-hearing her talk about how much she has worked. Over the course of the last 3 days I have heard her complain and complain and complain to other servers and anyone willing to listen, about how much she is working. In the grand scheme of things she isn't working that much and is only working 3-5 hour shifts at a time anyway.
Cut Dusten at 8:45, and went down to just 2 on by 9pm.
Had one issue with a Tori Teba again- the blood thing. Took it back to the kitchen, showed Daniel and Take, and they remade a new order. I comp'd the order S6/7 were happy.
These next few days we have a lot of doubles, and a lot of people working their 6th or 7th consecutive day in a row, so I'm having contests for each shift to help inspire them to work hard and also to use as incentive. Tonight I had a "Beer in a bag" Contest- anyone that breaks $300 in Alcohol sales gets to pick a beer from the bag (I bought 5 cool "Big" beers at HEB today for prizes) No one beat $300 tonight but Joel had $221 in sales so I gave him the prize of picking one. I have 4 more to go, so this should last me until my last double on Thursday. I'm also going to give things away like some of the gift cards we have in the safe, as well as some bottles of Chandon or Cava on NYE. So if anyone has any contest items they would like to push, let me know.
Specials?
3 Staff members that stood out (why/how):
*Joel was helping bus tables tonight in his down time, and I also saw Camacho helping out in the beginning of the shift when it was slower at the sushi bar. Johnny too. Great teamwork by everyone tonight!
*Nemo is definitely getting better on his station. Him and Daniel got a pretty hard push tonight and I never had any issues with getting food out in a timely manner (with the exception of that tori-teba, but I don't think that was much his fault as it was the quality of chicken?)
*Alex did a kick ass job tonight cocktailing. In her downtime she was prebussing tables and watering tables. Just staying busy in general. Great job.I bought her a farm salad for dinner.
Any VIP's in?
Comps& Void Detail:
Kit.Error for the aforementioned wings.
FNF but I forget why....(weird)
Training meal for Grace and Stephanie
Kome Bucks for Alex's farm salad
Recovery but not actually recovery for a bottle of spoiled Joto (Freshly opened, but it was curdled and sour!) and Recovery comp for a half a glass of Dance of Discovery that we finally sold out of. No more close outs left!!! yeay!!!
R&M needs?:
86'd items/ need more?
Daniel text Take about chicken for yakitori, and we ran out of rice balls as well as both carpaccios at the sushi bar.
Monday AM 12/29/14
Written By:Kayo
LY Lunch Sales:$2163
Projected Sales:$2495
TY Lunch Sales:$2541
+/- :+$46 proj. +4% LY
Lunch Covers:156
Avg PPA:$16.29
Weather:Sunny but chilly high 40's
Any Special events going on?:
Who worked?:Krysten, Sophia, Joel, Dusten, Jason C,(SA) Shigel (FR) Junko (Host) Grace (host training)
Flow of Business, Cuts and Ticket Times: Busy! As soon as we opened by 11:30 we are 2/3 full with all families tables with kids.
by noon, we went on wait, but wait was never too long, every time we built the wait and we started to have several tables open, so we got nice flow and the last table was sat around 2:05.
I did not cut anyone and they all worked hard! Ticket time was good until very last minutes and around 2:00, there was the bento took about 45mins. It was for A2 the couple, and the guy has already eaten his sashimi lunch, and the bento was for the lady, I could tell they were def not happy, so I took the bento off from the check. There was another table A5., their sushi lunch and sashimi lunch took about 35mins, I have talked to the table for this one, seems they are fine and they could see us super busy and running around, and understandable, so I did not do anything else other than talking to them and apologize.
At the end, I was called by the lady at B7 the regular, she owns the Mexican restaurant ( Dusten,, what was the name?) and she was very unhappy about the server ( Joel's service), she complained he did not clean the table before the dessert hit the table, I understand she except very high level of service, but it also makes sense to me, clear the table before the dessert hit the table, no matter if we are busy or slow, so please talk about it at pre-shift.
Also she complained servers are not looking around enough when customers needs their attention.
Today, I also found Shigel carried 4 ramens at the same 3 on the tray and one on her left hand, and she normally carry the tray on the level of her head, but looking at it, it just made me worry, so I asked her to carry the level of her chest at least, otherwise if someone run into her she can drop all 3 bowls on the tray from the level of the above customers head.
I understand FR have their own way of carrying items, but we may carry different menu from they have ever worked ( such as hot bowl of noodle) so please make sure they know how to carry certain items here without being too risky.
That reminds me I have taught Jason C. how to scoop right amount of white rice, because he was putting so much, so I told him that he can put 1/2 amount of rice he used to scoop. So please make sure all new hire knows the right amount of rice and how it should look.
Krystin, Joel sold 5 bentos and earned free makanai.
But since Krystin did not order anything she wanted to use this free makanai deal to her mistaken ramen that she had to pay for it.
Specials?
3 Staff members that stood out (why/how):Jason C did great job of turning tables good!
Shigel was very fast.I hope servers are picking up empty plates more even if we have SA> As it gets busy I start to see more servers not looking around and trying to com straight back to the POS but there were many plates they could pick up without extra effort.
Any VIP's in? The lady who owns Mexican restaurant, Dusten's friend who makes chocolate, HD family.
Comps& Void Detail:1 bento (long ticket time)
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$2163
Projected Sales:$2495
TY Lunch Sales:$2541
+/- :+$46 proj. +4% LY
Lunch Covers:156
Avg PPA:$16.29
Weather:Sunny but chilly high 40's
Any Special events going on?:
Who worked?:Krysten, Sophia, Joel, Dusten, Jason C,(SA) Shigel (FR) Junko (Host) Grace (host training)
Flow of Business, Cuts and Ticket Times: Busy! As soon as we opened by 11:30 we are 2/3 full with all families tables with kids.
by noon, we went on wait, but wait was never too long, every time we built the wait and we started to have several tables open, so we got nice flow and the last table was sat around 2:05.
I did not cut anyone and they all worked hard! Ticket time was good until very last minutes and around 2:00, there was the bento took about 45mins. It was for A2 the couple, and the guy has already eaten his sashimi lunch, and the bento was for the lady, I could tell they were def not happy, so I took the bento off from the check. There was another table A5., their sushi lunch and sashimi lunch took about 35mins, I have talked to the table for this one, seems they are fine and they could see us super busy and running around, and understandable, so I did not do anything else other than talking to them and apologize.
At the end, I was called by the lady at B7 the regular, she owns the Mexican restaurant ( Dusten,, what was the name?) and she was very unhappy about the server ( Joel's service), she complained he did not clean the table before the dessert hit the table, I understand she except very high level of service, but it also makes sense to me, clear the table before the dessert hit the table, no matter if we are busy or slow, so please talk about it at pre-shift.
Also she complained servers are not looking around enough when customers needs their attention.
Today, I also found Shigel carried 4 ramens at the same 3 on the tray and one on her left hand, and she normally carry the tray on the level of her head, but looking at it, it just made me worry, so I asked her to carry the level of her chest at least, otherwise if someone run into her she can drop all 3 bowls on the tray from the level of the above customers head.
I understand FR have their own way of carrying items, but we may carry different menu from they have ever worked ( such as hot bowl of noodle) so please make sure they know how to carry certain items here without being too risky.
That reminds me I have taught Jason C. how to scoop right amount of white rice, because he was putting so much, so I told him that he can put 1/2 amount of rice he used to scoop. So please make sure all new hire knows the right amount of rice and how it should look.
Krystin, Joel sold 5 bentos and earned free makanai.
But since Krystin did not order anything she wanted to use this free makanai deal to her mistaken ramen that she had to pay for it.
Specials?
3 Staff members that stood out (why/how):Jason C did great job of turning tables good!
Shigel was very fast.I hope servers are picking up empty plates more even if we have SA> As it gets busy I start to see more servers not looking around and trying to com straight back to the POS but there were many plates they could pick up without extra effort.
Any VIP's in? The lady who owns Mexican restaurant, Dusten's friend who makes chocolate, HD family.
Comps& Void Detail:1 bento (long ticket time)
R&M needs?:
86'd items/ need more?
Sunday PM 12/28/14
Written By: Leary
LY Dinner Sales: $5037
Projected Sales: $5296
TY Dinner Sales: $4710.10
+/- : (-6%, -$326.90 from LY sales)( -$585.90 below sales goal)
Dinner Covers: 162
Avg PPA: $40.49
Elizabeth, I want to make sure I'm entering the correct info since the Covers and PPA are new to the blog for me. Am I getting the PPA amount from the sales by range report? If so should I be averaging the happy hour, and the dinner amounts or just tracking the dinner amount?
Weather: Clear skies and cold
Any Special events going on?: Sunday after Christmas
Who worked?:
Joel, Krystin, Naoto, Dusten, Jason CL, Dena H, Jason SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Really slow start. Small early pop. About 3/4 full around 7-8, and then finally went on a small wait around 815. Had a steady wait of 3-4 tables until about 9. Cleared mostly out by 930. Went 2 on at 910, cut host at 930. Had 2 long tickets times (mentioned below in comps), but all other ticket times were good. Had an issue with the POS during our busiest pop.Took about 15 minutes to resolve the issue. It got Jason a little behind, but everyone pitched in to help him catch up. Most of the night was slow paced and went smoothly except for a hectic 45 minutes in the middle.
3 Staff members that stood out (why/how):
Naoto showing excellent teamwork as always
Sigele is such a solid employee. That girl is all business about the job. I told her at the end of the shift that she was an excellent addition to the team, and we were all very happy to have her.
Jason did a solid job as the closer. Had some weird curve balls thrown at him tonight, but handled it well.
Had a staff full of doubles, but everyone handled it well with great attitudes.
Any VIP's in?
Jodi from Uchi, Trish from Alamo, Allison from Yellow Jacket (lots of service industry people in tonight), John
Comps& Void Detail:
-Had a customer send back a miso, and said it didn't taste right. It seemed a little light, and Daniel agreed and fixed it. The customer didn't want another one.
-Comped a Yakitori (DNL) and a parfait (Recovery) for A6. The Yakitori took 27 minutes, and came out raw in the middle. The table didn't want to wait for another one, and preferred dessert at that point. I apologized, and comped the dessert as well. They were understanding and seemed happy in the end, but it's hard to recover from serving someone raw chicken.
-This wasn't a comp, but should have been. After a table left Krystin found a left over Yakiniku behind some menus. It was about a third eaten, and the remains were pretty red with a little blood in the middle. I wish the customer would have said something to someone so we could have made it right for them.
-Had an issue with some unopened clams again. Jersey made another 1/2 order for the table, and they were happy.
- Had a croquette take 32 minutes to hit the table. The customers waited about 20 minutes with no food on the table. I'm sure that felt like an eternity. They seemed visibly grumpy, so I comped it. They were appreciative, and said the croquette was good.
-Friends and Family discount for Trish.
-SIN for Allison, and Jodi.
-Kome bucks
- Thinkery Promo Comp
-Comped 2 glasses of Left coast that was past the date. Wasn't sure how to comp it. I put it under "Recovery"
R&M needs?:
The right side POS had a weird freeze up while Jason was splitting payments for a check on S2. One payment went through, and then it froze while processing the second one. I believe the message said "error Future POS will have to shut down". I realized in hindsight I should have taken a screenshot of the error message. I will make sure to do that in the future. Had to reboot the terminal. Worked fine afterward, but the payment on the tab was weird. Closed out the remaining amount and it printed a cc slip for the right amount on the other card. Went to reopen and payments listed where correct, but when I tried to reprint cc slips they were different than what was listed in the POS. Refunded the cards and reopened the check to re-swipe cards. The balance was $0 even though it didn't show a payment listed or a discount. It's difficult to explain exactly how weird the "glitch was. Definitely one of the stranger things I've encountered on a POS. We ended up closing out the $0 check and re-ringing all the items on a new check. Then ran the cards on that check and everything closed out normally.
86'd items/ need more?
LY Dinner Sales: $5037
Projected Sales: $5296
TY Dinner Sales: $4710.10
+/- : (-6%, -$326.90 from LY sales)( -$585.90 below sales goal)
Dinner Covers: 162
Avg PPA: $40.49
Elizabeth, I want to make sure I'm entering the correct info since the Covers and PPA are new to the blog for me. Am I getting the PPA amount from the sales by range report? If so should I be averaging the happy hour, and the dinner amounts or just tracking the dinner amount?
Weather: Clear skies and cold
Any Special events going on?: Sunday after Christmas
Who worked?:
Joel, Krystin, Naoto, Dusten, Jason CL, Dena H, Jason SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Really slow start. Small early pop. About 3/4 full around 7-8, and then finally went on a small wait around 815. Had a steady wait of 3-4 tables until about 9. Cleared mostly out by 930. Went 2 on at 910, cut host at 930. Had 2 long tickets times (mentioned below in comps), but all other ticket times were good. Had an issue with the POS during our busiest pop.Took about 15 minutes to resolve the issue. It got Jason a little behind, but everyone pitched in to help him catch up. Most of the night was slow paced and went smoothly except for a hectic 45 minutes in the middle.
3 Staff members that stood out (why/how):
Naoto showing excellent teamwork as always
Sigele is such a solid employee. That girl is all business about the job. I told her at the end of the shift that she was an excellent addition to the team, and we were all very happy to have her.
Jason did a solid job as the closer. Had some weird curve balls thrown at him tonight, but handled it well.
Had a staff full of doubles, but everyone handled it well with great attitudes.
Any VIP's in?
Jodi from Uchi, Trish from Alamo, Allison from Yellow Jacket (lots of service industry people in tonight), John
Comps& Void Detail:
-Had a customer send back a miso, and said it didn't taste right. It seemed a little light, and Daniel agreed and fixed it. The customer didn't want another one.
-Comped a Yakitori (DNL) and a parfait (Recovery) for A6. The Yakitori took 27 minutes, and came out raw in the middle. The table didn't want to wait for another one, and preferred dessert at that point. I apologized, and comped the dessert as well. They were understanding and seemed happy in the end, but it's hard to recover from serving someone raw chicken.
-This wasn't a comp, but should have been. After a table left Krystin found a left over Yakiniku behind some menus. It was about a third eaten, and the remains were pretty red with a little blood in the middle. I wish the customer would have said something to someone so we could have made it right for them.
-Had an issue with some unopened clams again. Jersey made another 1/2 order for the table, and they were happy.
- Had a croquette take 32 minutes to hit the table. The customers waited about 20 minutes with no food on the table. I'm sure that felt like an eternity. They seemed visibly grumpy, so I comped it. They were appreciative, and said the croquette was good.
-Friends and Family discount for Trish.
-SIN for Allison, and Jodi.
-Kome bucks
- Thinkery Promo Comp
-Comped 2 glasses of Left coast that was past the date. Wasn't sure how to comp it. I put it under "Recovery"
R&M needs?:
The right side POS had a weird freeze up while Jason was splitting payments for a check on S2. One payment went through, and then it froze while processing the second one. I believe the message said "error Future POS will have to shut down". I realized in hindsight I should have taken a screenshot of the error message. I will make sure to do that in the future. Had to reboot the terminal. Worked fine afterward, but the payment on the tab was weird. Closed out the remaining amount and it printed a cc slip for the right amount on the other card. Went to reopen and payments listed where correct, but when I tried to reprint cc slips they were different than what was listed in the POS. Refunded the cards and reopened the check to re-swipe cards. The balance was $0 even though it didn't show a payment listed or a discount. It's difficult to explain exactly how weird the "glitch was. Definitely one of the stranger things I've encountered on a POS. We ended up closing out the $0 check and re-ringing all the items on a new check. Then ran the cards on that check and everything closed out normally.
86'd items/ need more?
Sunday, December 28, 2014
Sunday AM 12.28.14
Written By: Elizabeth
LY Lunch Sales: $1789
Projected Sales:$2080
TY Lunch Sales: $1863
+/- : +4% LY and -$217 PS
Lunch Covers: 108
Avg PPA: $17.25
Weather: overcast. Rainy in the morning. Cold. In the high 30's
Any Special events going on?:
Football games galore!
Who worked?: camacho, Joel, Krystin, Dusten CL. Alley host, Jason FR. No SA
Flow of Business, Cuts and Ticket Times:
Slow all day until I made cuts (naturally) at 1:30. Picked up a little and went on a short wait. I did, however, make cuts while everyone had a full section, so the wait was about 15 minutes and we had a bunch of tables in the As get up so I split them between Krystin and Dusten, since he didn't have much going on. Things seemed to slow down again so I cut Krystin at 2:15 however another 4 top and 2 top came in so I gave Krystin the 2 top. Then at 2:45 a six top walked in. Overall a redeeming lunch to what was starting to seem like a bust.
I made a button for Employee Bandanas, they are on the "home page" when you first log in. Bottom in blue, white letters. $3 no tax. Please ring in any that are sold. I rung in 3 for Vince today.
Specials?
3 Staff members that stood out (why/how):
*Camacho was super helpful with bussing and settings and even after he was cut he was helping to bus other tables.
* Krystin did a great job handling the rush when it was just her and Dusten on
* Jason SA did a wonderful job of helping to bus after he would drop food off. Great teamwork!!
Any VIP's in?
Kyra from Mantis Massage (I think that's her name) Chad from the Hightower.
Comps& Void Detail:
LY Lunch Sales: $1789
Projected Sales:$2080
TY Lunch Sales: $1863
+/- : +4% LY and -$217 PS
Lunch Covers: 108
Avg PPA: $17.25
Weather: overcast. Rainy in the morning. Cold. In the high 30's
Any Special events going on?:
Football games galore!
Who worked?: camacho, Joel, Krystin, Dusten CL. Alley host, Jason FR. No SA
Flow of Business, Cuts and Ticket Times:
Slow all day until I made cuts (naturally) at 1:30. Picked up a little and went on a short wait. I did, however, make cuts while everyone had a full section, so the wait was about 15 minutes and we had a bunch of tables in the As get up so I split them between Krystin and Dusten, since he didn't have much going on. Things seemed to slow down again so I cut Krystin at 2:15 however another 4 top and 2 top came in so I gave Krystin the 2 top. Then at 2:45 a six top walked in. Overall a redeeming lunch to what was starting to seem like a bust.
I made a button for Employee Bandanas, they are on the "home page" when you first log in. Bottom in blue, white letters. $3 no tax. Please ring in any that are sold. I rung in 3 for Vince today.
Specials?
3 Staff members that stood out (why/how):
*Camacho was super helpful with bussing and settings and even after he was cut he was helping to bus other tables.
* Krystin did a great job handling the rush when it was just her and Dusten on
* Jason SA did a wonderful job of helping to bus after he would drop food off. Great teamwork!!
Any VIP's in?
Kyra from Mantis Massage (I think that's her name) Chad from the Hightower.
Comps& Void Detail:
Owner comp for Kayo
Voided Endo guest changed mind
FNF for Kyra,& Chad
Kome Bucks "recovery" B4
Kome Bucks for B5 "kayo" (the "" are the names that were written on Kome bucks- for reference)
R&M needs?:
I put the patio heaters in the back near the back kitchen door and dumpster. They're obviously not trash, but they are also obviously not working. It's going to take at least a good hour to disassemble them and check out what is going on with them, and I just haven't had the time. I'm shooting for Tuesday.
86'd items/ need more?
Kome Bucks "recovery" B4
Kome Bucks for B5 "kayo" (the "" are the names that were written on Kome bucks- for reference)
R&M needs?:
I put the patio heaters in the back near the back kitchen door and dumpster. They're obviously not trash, but they are also obviously not working. It's going to take at least a good hour to disassemble them and check out what is going on with them, and I just haven't had the time. I'm shooting for Tuesday.
86'd items/ need more?
Since we are exnay ing the large tea pots due to the fact that they are not producing them anymore, can we order more small tea pots? I've already whited out the $8 large tea on the beverage menus.
Saturday, December 27, 2014
Saturday 12.27.14
Written By: Elizabeth
LY Lunch Sales: $2439
Projected Sales: $2614
TY Lunch Sales: $2395
+/- : -2% LY and -$219 PS
Lunch Covers: 141
Avg PPA: $16.99
LY Dinner Sales: $6695
Projected Sales: $7125
TY Dinner Sales: $5485
+/- : -18% LY and -$1640 PS
Dinner Covers: 207
Avg PPA: $26.89
Weather: overcast, chilly, in the 40's. Temp dropped into 30's late night.
Any Special events going on?: none that I know of.
Who worked?:
Lunch: Lindsey, Sophia, Johnny, Jason CL. Dena Host, Hiroe FR, No SA (which was totally fine)
Dinner: Lindsey, Sophia, Naoto, Krystin, Dusten CL. Ally/ Dena host, Jason SA, Hiroe FR, Miho CT from 6:30-8:30
Flow of Business, Cuts and Ticket Times:
Lunch: Slow all day. Slow to start, all of the tables filled up around 1pm, but sushi bar was still bare. Not much going on so I cut down to just Johnny and Jason at 1:25. Not much to report on really. Until of course 2:35 rolled around and a 7 top, 5 top and 4 top all walked in. I assisted Jason and Johnny with some things and Johnny ended the shift with the highest sales, over $900!!
LY Lunch Sales: $2439
Projected Sales: $2614
TY Lunch Sales: $2395
+/- : -2% LY and -$219 PS
Lunch Covers: 141
Avg PPA: $16.99
LY Dinner Sales: $6695
Projected Sales: $7125
TY Dinner Sales: $5485
+/- : -18% LY and -$1640 PS
Dinner Covers: 207
Avg PPA: $26.89
Weather: overcast, chilly, in the 40's. Temp dropped into 30's late night.
Any Special events going on?: none that I know of.
Who worked?:
Lunch: Lindsey, Sophia, Johnny, Jason CL. Dena Host, Hiroe FR, No SA (which was totally fine)
Dinner: Lindsey, Sophia, Naoto, Krystin, Dusten CL. Ally/ Dena host, Jason SA, Hiroe FR, Miho CT from 6:30-8:30
Flow of Business, Cuts and Ticket Times:
Lunch: Slow all day. Slow to start, all of the tables filled up around 1pm, but sushi bar was still bare. Not much going on so I cut down to just Johnny and Jason at 1:25. Not much to report on really. Until of course 2:35 rolled around and a 7 top, 5 top and 4 top all walked in. I assisted Jason and Johnny with some things and Johnny ended the shift with the highest sales, over $900!!
Dinner:
Went on a wait at 7pm. Came off the wait at 8:30. It was pretty short, but felt a bit intense with everyone huddled in the lobby. Those damn heat lamps still not working. Luckily the wait didn't last long. I guess, not luckily, but still.
Cut Sophia at 8:30, Lindsey at 8:50, Cut Dena at 8pm and Ally at 9pm. Went down to just Dusten at 9:30pm with 3 tables in the restaurant. Cut Hiroe and Jason SA at 10:15. There were only four 2-tops in the restaurant, so I figured I could help in whatever capacity. The last hour and a half came down to a slow crawl. Had 4 tables come in after 9pm and they were all two tops.
A8 ordered some chicken wings but sent them back because they had red in them- the chicken itself was cooked but the blood clots had busted...Vince or Jersey if you want to elaborate.
Had an issue with an order of clams at B5- it was a preparation issue more than anything. Half the order didn't open. I sent them back and Vince tried to re cook them in a pan but they still never opened, so he just cooked them a new order.
Specials?
3 Staff members that stood out (why/how):
*Naoto was helping out in other sections tonight, pre busing and watering.
*Krystin was super helpful putting glassware away
*Miho, of all people (because she was the CT and had $100 in sales) helped like a rockstar, and even after she was done she helped Ally make kiddy chopsticks.
Any VIP's in?
Comps& Void Detail:
Void large kanbara Sophia- guest changed mind
Specials?
3 Staff members that stood out (why/how):
*Naoto was helping out in other sections tonight, pre busing and watering.
*Krystin was super helpful putting glassware away
*Miho, of all people (because she was the CT and had $100 in sales) helped like a rockstar, and even after she was done she helped Ally make kiddy chopsticks.
Any VIP's in?
Comps& Void Detail:
Void large kanbara Sophia- guest changed mind
DNL comp
Void Shrimp Temp- Sub Moriwase for Dusten's 20.
Kome Bucks for Sophia, Kome Bucks for Lunch Lindseys A5 (GC Kome Bucks)
R&M needs?:
Soap dispenser in the ladies room is starting to go out. Kayo did you order a new one for the mens room yet? If not, can you order one for each restroom. As well as some new diffusers or something. Both restrooms seem to smell pretty bad, just from use and lack of air circulation. We have febreeze, but that takes constant maintenance. No more truck stop bathrooms please. They will be getting some deep deep cleaning on the 27th for sure!
Kome Bucks for Sophia, Kome Bucks for Lunch Lindseys A5 (GC Kome Bucks)
R&M needs?:
Soap dispenser in the ladies room is starting to go out. Kayo did you order a new one for the mens room yet? If not, can you order one for each restroom. As well as some new diffusers or something. Both restrooms seem to smell pretty bad, just from use and lack of air circulation. We have febreeze, but that takes constant maintenance. No more truck stop bathrooms please. They will be getting some deep deep cleaning on the 27th for sure!
Will we be putting up the Wallpaper in the party room on the 27th when we do the deep clean?
86'd items/ need more?
Tskuiji carp at 8pm, as well as Ni Anago, and went on a 5 count for Okonomiyaki
I picked up spray bottles this morning on my way in. We're all good on that.
86'd items/ need more?
Tskuiji carp at 8pm, as well as Ni Anago, and went on a 5 count for Okonomiyaki
I picked up spray bottles this morning on my way in. We're all good on that.
Kayo we need more share plates and more Soy Sauce containers (moreso we need lids- there are a lot of cracked lids from tables dropping the soy sauce on the ground)
Friday AM 12/26/14
Written by: Leary
LY Lunch Sales: $1895Projected Sales: $2318
TY Lunch Sales: $2140.20
+/- : +13%, +$245.20 from LY
Lunch Covers: 73
Avg PPA: $29.32
Weather: Started off cloudy and a little chilly this morning, but he sun came out and the weather was really nice by 2.
Any Special events going on?:
Day after Christmas
Any Special events going on?:
Day after Christmas
Who worked?:
Camacho, Sophia, Joel, Lindsey CL, Dena Host, Jason FR, no SA
Flow of Business, Cuts and Ticket Times:
It was a slow start, and a late pop as expected. Didn't really start to fill up until 1245. Went on about a 30 minute wait by 1:15. Got off the wait at 1:45, and last table was sat 2:04. The lack of SA kept everyone busy, but the entire FOH did a great job of helping out. Tickets times were great besides the one mentioned below. Customer found a hair in their California roll. They were extremely understanding, and just wanted a new roll. Had a table claim to be another table to get sat earlier. I would have probably let it go except the table they bumped was a 5 top and B1 was the only table available we could fit a chair at the end. I had to ask them to get up, and have us clean another table for them. Luckily another table became immediately available, so the awkward mix up was resolved in about 5 minutes. Pretty easy day besides the few snags mentioned above. The sales ended up pretty decent despite us being so slow the first 2 hours.
3 Staff members that stood out (why/how):
-Jason did a great job helping bus tables while running food.
-Sophia was the most helpful server bussing tables. Also every table that got up in her section was pre-bussed to the glass. Extremely helpful on a day with no SA
-Dena did a good job today. Seems to really have a good comprehension of the position despite being so new. Has a great sense of urgency, but it would sometimes cause her to be a little unnecessarily stressed out. Overall handled the shift very well.
-Dena did a good job today. Seems to really have a good comprehension of the position despite being so new. Has a great sense of urgency, but it would sometimes cause her to be a little unnecessarily stressed out. Overall handled the shift very well.
Any VIP's ?
Comps& Void Detail:
Comped a California roll because a hair was found in it. Discussed having the full bandanas on all BOH staff in meeting.
1/2 off on a sushi lunch because of long wait. Ticket got pulled but never went out. The remake was made super fast, but the other person had already finished their lunch by the time the customer received their lunch.
Kome bucks for bento box prizes. $20 in Kome bucks redeemed.
R&M needs?:
86'd items/ need more?
FridayPM 12.26.14
Written By: Elizabeth
LY Dinner Sales: $6328
Projected Sales: $6714
TY Dinner Sales: $5516
+/- : -13% LY and -$1198 PS (oddly we were +13% over LY for lunch)
Dinner Covers: 184
Avg PPA: $29.98
Weather: Warmer towards the late afternoon, but not too cold at all.
Any Special events going on?:
Day after Christmas
(note: I'm taking the wreath in every night- I feel like someone might steal it. It's that weird kind of after holiday spirit)
Who worked?:
Camacho, Sophia, Joel, Johnny, Naoto CL. Stephanie/Dena Host, Jason SA, Kaori FR. Lindsey kinda cocktailed.
Flow of Business, Cuts and Ticket Times:
It was a slow slow night. Picked up briefly and went on a wait only because we had an 8 top walk in and two 6-top walk ins that occupied the dining room and a LOT of campers tonight. The second 6-top that walked in was incomplete for about 20 minutes. The girls at the host stand quoted them 45 minutes, and at about 40 minutes one of the ladies in the party asked to speak with me (I was ready for it, Lindsey warmed me she heard her grumbling in the lobby) So I went out and let her squawk at me about how the hosts said it would take 2 tables pushed together to seat them and she saw other tables getting sat, and they said they would even split up at different tables, and then another party walked in and got sat right away and this is awful...I told her the party that walked in was a reservation, to which she snapped back "I thought you didn't take reservations" and to which I replied "We take reservations for groups of 6 or more..." my usual spiel. I also offered to seat 2 of them at the sushi bar right now, but she didn't want that. She continued asking when they would get sat, and I told her that currently all of our tables are occupied and as soon as one opens up of the appropriate size I would seat her. Long story short (too late) the 6-top that was at A3/A7 got up and I was able to seat them there. She just had a bad air about her, bad energy. They left without further incident. And another guest that was leaving later who was in the lobby during that incident thanked me as they left for dealing with "all that". And who says this is a thankless job! It's always great when other guests recognize that another person is acting completely irrational. Nice little validation there.
Anyway, the rest of the night seemed to drag on. We were off the wait by 8pm at which point I cut Lindsey, and Dena. I cut Camacho at 8:30, and went down to 2 servers at 9pm. And just Naoto by 9:30. he got a few tables in after that so he stayed busy. I cut the SA at 10:30. And I cut Stephanie at 10pm.
Had a 40 minute Dynamite Chicken that I comp'd because Kaori ran it to the wrong table. And some 20 minute Andagi tickets.
Specials?
Clams
Poisson Cru
3 Staff members that stood out (why/how):
*Sophia was a little off tonight, no huge mistakes, but she just kept saying she felt off, and then accidentally closed out a check the wrong way and had to have it reopened. But nothing major
*Johnny handled the angry lady table with ease- always has a great positive attitude during his shifts.
*Stephanie seems to be getting more comfortable at the host stand.
Any VIP's in?
Rachel and Carlos in the PR. David & Ransom were in with David's dad. Davids mother fell down the stairs yesterday and is in the hospital .She's doing well, and luckily didn't break anything. Just FYI. And Harry came in with some friends.
Comps& Void Detail:
Voided side rice for johnny misring, voided yasai for joel misring on wrong ticket, comp'd wings for sophia mentioned above. birthday dessert for rachel & carlos's brother in law, FNF for A7 partially for recovery (Johnny hit the guy in the head with his tray) partially because they work at Stubbs with Sophia. took 10% off their check.
R&M needs?:
86'd items/ need more?
We still need more spray bottles. Dusten had mentioned it in this portion of the notes, and I believe I have as well. Can those that make Restaurant Depot or HEB runs please take note of this section- if we are out of something it needs to be replenished.
LY Dinner Sales: $6328
Projected Sales: $6714
TY Dinner Sales: $5516
+/- : -13% LY and -$1198 PS (oddly we were +13% over LY for lunch)
Dinner Covers: 184
Avg PPA: $29.98
Weather: Warmer towards the late afternoon, but not too cold at all.
Any Special events going on?:
Day after Christmas
(note: I'm taking the wreath in every night- I feel like someone might steal it. It's that weird kind of after holiday spirit)
Who worked?:
Camacho, Sophia, Joel, Johnny, Naoto CL. Stephanie/Dena Host, Jason SA, Kaori FR. Lindsey kinda cocktailed.
Flow of Business, Cuts and Ticket Times:
It was a slow slow night. Picked up briefly and went on a wait only because we had an 8 top walk in and two 6-top walk ins that occupied the dining room and a LOT of campers tonight. The second 6-top that walked in was incomplete for about 20 minutes. The girls at the host stand quoted them 45 minutes, and at about 40 minutes one of the ladies in the party asked to speak with me (I was ready for it, Lindsey warmed me she heard her grumbling in the lobby) So I went out and let her squawk at me about how the hosts said it would take 2 tables pushed together to seat them and she saw other tables getting sat, and they said they would even split up at different tables, and then another party walked in and got sat right away and this is awful...I told her the party that walked in was a reservation, to which she snapped back "I thought you didn't take reservations" and to which I replied "We take reservations for groups of 6 or more..." my usual spiel. I also offered to seat 2 of them at the sushi bar right now, but she didn't want that. She continued asking when they would get sat, and I told her that currently all of our tables are occupied and as soon as one opens up of the appropriate size I would seat her. Long story short (too late) the 6-top that was at A3/A7 got up and I was able to seat them there. She just had a bad air about her, bad energy. They left without further incident. And another guest that was leaving later who was in the lobby during that incident thanked me as they left for dealing with "all that". And who says this is a thankless job! It's always great when other guests recognize that another person is acting completely irrational. Nice little validation there.
Anyway, the rest of the night seemed to drag on. We were off the wait by 8pm at which point I cut Lindsey, and Dena. I cut Camacho at 8:30, and went down to 2 servers at 9pm. And just Naoto by 9:30. he got a few tables in after that so he stayed busy. I cut the SA at 10:30. And I cut Stephanie at 10pm.
Had a 40 minute Dynamite Chicken that I comp'd because Kaori ran it to the wrong table. And some 20 minute Andagi tickets.
Specials?
Clams
Poisson Cru
3 Staff members that stood out (why/how):
*Sophia was a little off tonight, no huge mistakes, but she just kept saying she felt off, and then accidentally closed out a check the wrong way and had to have it reopened. But nothing major
*Johnny handled the angry lady table with ease- always has a great positive attitude during his shifts.
*Stephanie seems to be getting more comfortable at the host stand.
Any VIP's in?
Rachel and Carlos in the PR. David & Ransom were in with David's dad. Davids mother fell down the stairs yesterday and is in the hospital .She's doing well, and luckily didn't break anything. Just FYI. And Harry came in with some friends.
Comps& Void Detail:
Voided side rice for johnny misring, voided yasai for joel misring on wrong ticket, comp'd wings for sophia mentioned above. birthday dessert for rachel & carlos's brother in law, FNF for A7 partially for recovery (Johnny hit the guy in the head with his tray) partially because they work at Stubbs with Sophia. took 10% off their check.
R&M needs?:
86'd items/ need more?
We still need more spray bottles. Dusten had mentioned it in this portion of the notes, and I believe I have as well. Can those that make Restaurant Depot or HEB runs please take note of this section- if we are out of something it needs to be replenished.
Tuesday, December 23, 2014
Tuesday 12.23.14 Christmas Eve Eve
Written By: Elizabeth
LY Lunch Sales: Christmas Eve- but the day before Christmas Eve it was $2578
Projected Sales: $2701
TY Lunch Sales: $2620
+/- : -$81 PS and 2% short of LY Eve Eve.
Lunch Covers: 157
Avg PPA: $16.69
LY Dinner Sales: Christmas Eve- but the day before Christmas Eve it was $3924
Projected Sales: $4344
TY Dinner Sales: $4831
+/- : +487 PS and +23% LY same eve eve
Dinner Covers: 184
Avg PPA: $26.26
Weather: Overcast, very windy and chilly in the 50's and dipping into the 30's at night.
Any Special events going on?:Christmas Eve Eve
Who worked?:
Lunch: Lindsey, Krystin, Johnny, Joel CL. Dena Host, Jason SA, Sigele FR
Dinner: Lindsey, Krystin, Camacho, Sophia CL. Ally Host, Jason SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Lunch: There were a LOT of hungry-angry people out today. The lobby was jam packed between 11;45 and 1:25. We were on a 45 minute wait during the height of business. Had some savory characters as well as some people just not using their brain. Had to ask 4 people to move their cars- 1 was in the alley way, 1 was half in the ally half on the actually ally street, another was parked in front of the dumpster and another was parked behind that one, again in the street of the ally. Then there was a guy that was parked on the sidewalk blocking the handicapped ramp to the sidewalk that some local neighbors complained about. Phil and Phyllis were in for lunch and said it was okay if we wanted to hang a sign on the back of their fence that says no parking. If we can get something that is unobtrusive I would like to put something up. Also maybe something on that curb area. I notice that people park on the sidewalk from time to time and they really shouldn't be because, yes, that does block the handicapped ramp and we could potentially be fined for it I think.
Other than that, most of lunch was just a busy shift. Had one long Yasai that the ramens beat out so I comp'd it. Not a ton of large parties this shift, had a few 5 tops, and 3 six tops. Had a reso in the party room for 4 adults and 4 babies.
A5 wanted to order to-go Udon and gave Lindsey a hard time about it, saying they knew Take. I went over and explained to them that we are dine in only and the owners are very adamant about enjoying the food here, where the quality is not compromised. They were okay after that, but then B2 came in and ordered a bunch of rolls and pieces and then asked for them to go. Luckily A5 didn't see it, otherwise I would have some "splainin'" to do.
Earlier A6 got upset that her Curry didn't come with a soup. Then she pointed to it on the menu and read it to me, I continued reading that same line to her "except for curry it comes with salad" she calmed down after that. I don't understand. It was within the same line!? Odd people today.
Dinner:
Started slow but then just like lunch and all at once we filled up and went on on a wait- we stayed busy similar to a Friday night until about 9:25 when the last table was sat. With 4 servers on tonight we were all hustling. I think everyone got a little weeded at some point, but recovered shortly thereafter with a little aide. The biggest issue tonight was the 15-20 minute edamames. They were rung in as requested, on their own seperate ticket, but we were still getting some that were hitting 20 minutes. I comp'd a few. To the Kitchen's credit it was just Vince and Nemo working back there and they were slammed, so I can see why it could have been an oversight, but it's still a frustrating situation to explain to a table, especially they don't care to hear the reason anyway. One table told Lindsey that because she "forgot to ring it in" they want it comp'd. Which wasn't fair to her, because she didn't forget to put it in. But perception is reality, and they tipped her 10%. Other than the long edamame tickets things went pretty smoothly. The sushi bar was slower and the kitchen seemed to bear the brunt of it. All in all, it was a busy shift, with few speed bumps.
I had to remind the staff that all wine and bubbles are 5oz pours. Be sure you're watching these. I saw Camacho take a prosecco out that looks like it was about an 8 oz pour (filling it nearly to the top is roughly 8oz in a flute)
Specials?
3 Staff members that stood out (why/how):
*Sigele is doing an excellent job on her own. Consolidating and is very aware of whats going on in the kitchen. Stealthy too! Great job
*Camacho during PM held his own and never needed any help- he was like a duck on a pond. Always great to have him on busy nights when we are short staffed. Master consolidator.
*Alley did a great job handling the crowd tonight. She said she had a lot of caffeine from working at Sa-Ten today so maybe that helped. But she was really holding her own- I helped get just a few drink orders but other than that she did great.
*My doubles (including myself) really toughed it out today and stayed strong until the end. Krystin seemed a little stressed at one point in the back B's but pulled it together and finished strong.
Any VIP's in?
Alex Anthes (I gave her her Christmas present) for dinner with some friends,
Comps& Void Detail:
Comp'd a few of the edamames mentioned above, voided a seaweed salad 86, voided a miso soup not made. FNF to some service industry folks from Barflys, Emp Day off for Alex, Kome bucks for Jason SA.
R&M needs?:
Because the second heating unit is only blowing cold air (and is only able to blow cold air) please don't put it on unless the thermometer is reading under 60 degrees.
Neither of the patio heaters are working now. I have a feeling its an assembly problem, since I encountered these issues almost as soon as we got them. I haven't had any time to sit down with them and un-assemble them and poke around, but as soon as I do I will look into it. I can't even get them to spark, which makes me think it's an issue with their set up.
86'd items/ need more?
Seaweed Salad, Soba salad
LY Lunch Sales: Christmas Eve- but the day before Christmas Eve it was $2578
Projected Sales: $2701
TY Lunch Sales: $2620
+/- : -$81 PS and 2% short of LY Eve Eve.
Lunch Covers: 157
Avg PPA: $16.69
LY Dinner Sales: Christmas Eve- but the day before Christmas Eve it was $3924
Projected Sales: $4344
TY Dinner Sales: $4831
+/- : +487 PS and +23% LY same eve eve
Dinner Covers: 184
Avg PPA: $26.26
Weather: Overcast, very windy and chilly in the 50's and dipping into the 30's at night.
Any Special events going on?:Christmas Eve Eve
Who worked?:
Lunch: Lindsey, Krystin, Johnny, Joel CL. Dena Host, Jason SA, Sigele FR
Dinner: Lindsey, Krystin, Camacho, Sophia CL. Ally Host, Jason SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Lunch: There were a LOT of hungry-angry people out today. The lobby was jam packed between 11;45 and 1:25. We were on a 45 minute wait during the height of business. Had some savory characters as well as some people just not using their brain. Had to ask 4 people to move their cars- 1 was in the alley way, 1 was half in the ally half on the actually ally street, another was parked in front of the dumpster and another was parked behind that one, again in the street of the ally. Then there was a guy that was parked on the sidewalk blocking the handicapped ramp to the sidewalk that some local neighbors complained about. Phil and Phyllis were in for lunch and said it was okay if we wanted to hang a sign on the back of their fence that says no parking. If we can get something that is unobtrusive I would like to put something up. Also maybe something on that curb area. I notice that people park on the sidewalk from time to time and they really shouldn't be because, yes, that does block the handicapped ramp and we could potentially be fined for it I think.
Other than that, most of lunch was just a busy shift. Had one long Yasai that the ramens beat out so I comp'd it. Not a ton of large parties this shift, had a few 5 tops, and 3 six tops. Had a reso in the party room for 4 adults and 4 babies.
A5 wanted to order to-go Udon and gave Lindsey a hard time about it, saying they knew Take. I went over and explained to them that we are dine in only and the owners are very adamant about enjoying the food here, where the quality is not compromised. They were okay after that, but then B2 came in and ordered a bunch of rolls and pieces and then asked for them to go. Luckily A5 didn't see it, otherwise I would have some "splainin'" to do.
Earlier A6 got upset that her Curry didn't come with a soup. Then she pointed to it on the menu and read it to me, I continued reading that same line to her "except for curry it comes with salad" she calmed down after that. I don't understand. It was within the same line!? Odd people today.
Dinner:
Started slow but then just like lunch and all at once we filled up and went on on a wait- we stayed busy similar to a Friday night until about 9:25 when the last table was sat. With 4 servers on tonight we were all hustling. I think everyone got a little weeded at some point, but recovered shortly thereafter with a little aide. The biggest issue tonight was the 15-20 minute edamames. They were rung in as requested, on their own seperate ticket, but we were still getting some that were hitting 20 minutes. I comp'd a few. To the Kitchen's credit it was just Vince and Nemo working back there and they were slammed, so I can see why it could have been an oversight, but it's still a frustrating situation to explain to a table, especially they don't care to hear the reason anyway. One table told Lindsey that because she "forgot to ring it in" they want it comp'd. Which wasn't fair to her, because she didn't forget to put it in. But perception is reality, and they tipped her 10%. Other than the long edamame tickets things went pretty smoothly. The sushi bar was slower and the kitchen seemed to bear the brunt of it. All in all, it was a busy shift, with few speed bumps.
I had to remind the staff that all wine and bubbles are 5oz pours. Be sure you're watching these. I saw Camacho take a prosecco out that looks like it was about an 8 oz pour (filling it nearly to the top is roughly 8oz in a flute)
Specials?
3 Staff members that stood out (why/how):
*Sigele is doing an excellent job on her own. Consolidating and is very aware of whats going on in the kitchen. Stealthy too! Great job
*Camacho during PM held his own and never needed any help- he was like a duck on a pond. Always great to have him on busy nights when we are short staffed. Master consolidator.
*Alley did a great job handling the crowd tonight. She said she had a lot of caffeine from working at Sa-Ten today so maybe that helped. But she was really holding her own- I helped get just a few drink orders but other than that she did great.
*My doubles (including myself) really toughed it out today and stayed strong until the end. Krystin seemed a little stressed at one point in the back B's but pulled it together and finished strong.
Any VIP's in?
Alex Anthes (I gave her her Christmas present) for dinner with some friends,
Comps& Void Detail:
Comp'd a few of the edamames mentioned above, voided a seaweed salad 86, voided a miso soup not made. FNF to some service industry folks from Barflys, Emp Day off for Alex, Kome bucks for Jason SA.
R&M needs?:
Because the second heating unit is only blowing cold air (and is only able to blow cold air) please don't put it on unless the thermometer is reading under 60 degrees.
Neither of the patio heaters are working now. I have a feeling its an assembly problem, since I encountered these issues almost as soon as we got them. I haven't had any time to sit down with them and un-assemble them and poke around, but as soon as I do I will look into it. I can't even get them to spark, which makes me think it's an issue with their set up.
86'd items/ need more?
Seaweed Salad, Soba salad
Monday, December 22, 2014
Monday 12/22/14 recap
Written By: Dusten
LY Lunch Sales: 2610
Projected Sales: 2578
TY Lunch Sales: 1881
+/- :-$729 under projected, and down 27% from LY
Lunch Covers: 122
Avg PPA: 15.42
LY Dinner Sales: 3924
Projected Sales: 4260
TY Dinner Sales: 5709
+/- : $1449 over projected and up 45%(!) from LY
Dinner Covers: 196
Avg PPA: 29.13
Weather:Cloudy with occasional sun. Kinda nice.
Any Special events going on?: First Day of Winter.
Who worked?: Joel, Mandy and Krystin all doubles. Sophia AM Closer, Jason AM SA, Hiroe double FR, Kaori PM SA, Dena PM host, Stephanie PM and Camacho PM Closer.
Flow of Business, Cuts and Ticket Times:Lunch started off with a crowd waiting outside. Then they left and we died out pretty significantly. I held out to see if we'd get another pop. We did nearly fill up again after 1pm, but nothing crazy. Several tables wandering in right up until we closed kept us steady for a short while. I cut Mandy at 12:50pm. I think I cut Joel at 1:15 or so, and Krystin at 1:45. It was difficult to keep track, because again today we didn't have a host. Junko called in sick. She'd released her shift and sent out a message to those who might be able to cover but no one did. She sounded pretty rough on the phone. Lots of people calling about holiday hours and beverage deliveries coming in too.
Dinner started out the same. Had 2 6-top tables walk in as well as a few other 2-top parties. Mandy and Kristen handled the slight rush well. I stepped in and helped when they needed but they did fine. Joel came in and helped out until he got a few tables of his own. We went on wait maybe a little before 7pm and stayed on until at least 9pm. As soon as I saw signs of the crowd waning I cut Mandy and Joel. Krystin was cut at 9:15pm. Stephanie at 9:45pm.
Specials?
3 Staff members that stood out (why/how):
-Krystin and Joel were great during lunch. Both sold at least 5 bentos, and both busted their humps around the restaurant. I held my "We're short handed, so whoever helps out the most get Kome Bucks" contest and they both did so much that they both got something. Jason was a huge help today as well. I wanted to take care of his lunch, but he didn't order so I gave him some Bucks as well.
-Mandy killed it for dinner. She was turning her tables in a frenzy. She sold a bottle of Red Maple after bringing samples. Actually there were a lot of bottles going out. She did screw up on the computer charging a credit card the wrong amount. I advised her to slow down a bit and focus on the details again. Her sales were over $1300 and she was second cut.
-I saw Stephanie, Camacho and Mandy all selling large bottles of our premium sakes. Not that the others weren't trying, but those three sealed the deal.
-Camacho brought to my attention a real lack of attention to detail when it comes to resetting tables. He mentioned the placement of the chopsticks and all look very sloppy. I know I've personally gone over all of this with Dena. I'm not saying she isn't the one doing it, nor am I putting it squarely on Kaori. But attention should be paid to these small things and their importance to all should be over-emphasized... even in a rush.
-Dena did quite well on her own. She needs a lot of polishing but she hung in there and was not afraid to ask for help when she needed it. She took direction well and I feel is making steady progress.
Any VIP's in? Shawn of Parkside and his daughter sat at the sushi bar for dinner. Jackie and her roommate Dena came in for ramen. Ally and a friend came in for dinner. The Australian cowboy and his girlfriend that order the topo chico, the kukicha and possibly 4 other beverages at the same time (slight exaggeration) came in. Some other familiar faces.
There's a white Honda that will be retrieved in the morning. Owner name Carmen Llanes (512)633-4312
Comps& Void Detail:Party room found a hair in their ramen. Honestly it looked like Mandy's. Her hair is pretty distinct, but everyone said she wasn't in there and didn't run any food in there. EWither way, the customer pulled a long kinky blond hair out of their throat and ate their ramen in spite of it, so I comp'd it. sm bottle of kanbara misring. sm omakase sashimi misring. guest changed mind over a sapporo. comp'd a sake kasu yaki that was rung in for a remake.
R&M needs?: Patrick was here buzzing in my ear about, "that's as good as it's gonna get" with the heaters... Something about the machine pulling all the power we can give it. It has the capacity to do more, but our wiring and breakers and all simply can't support our climate control needs.Sounds familiar.
86'd items/ need more? Need new squirt bottle for cleaning.
LY Lunch Sales: 2610
Projected Sales: 2578
TY Lunch Sales: 1881
+/- :-$729 under projected, and down 27% from LY
Lunch Covers: 122
Avg PPA: 15.42
LY Dinner Sales: 3924
Projected Sales: 4260
TY Dinner Sales: 5709
+/- : $1449 over projected and up 45%(!) from LY
Dinner Covers: 196
Avg PPA: 29.13
Weather:Cloudy with occasional sun. Kinda nice.
Any Special events going on?: First Day of Winter.
Who worked?: Joel, Mandy and Krystin all doubles. Sophia AM Closer, Jason AM SA, Hiroe double FR, Kaori PM SA, Dena PM host, Stephanie PM and Camacho PM Closer.
Flow of Business, Cuts and Ticket Times:Lunch started off with a crowd waiting outside. Then they left and we died out pretty significantly. I held out to see if we'd get another pop. We did nearly fill up again after 1pm, but nothing crazy. Several tables wandering in right up until we closed kept us steady for a short while. I cut Mandy at 12:50pm. I think I cut Joel at 1:15 or so, and Krystin at 1:45. It was difficult to keep track, because again today we didn't have a host. Junko called in sick. She'd released her shift and sent out a message to those who might be able to cover but no one did. She sounded pretty rough on the phone. Lots of people calling about holiday hours and beverage deliveries coming in too.
Dinner started out the same. Had 2 6-top tables walk in as well as a few other 2-top parties. Mandy and Kristen handled the slight rush well. I stepped in and helped when they needed but they did fine. Joel came in and helped out until he got a few tables of his own. We went on wait maybe a little before 7pm and stayed on until at least 9pm. As soon as I saw signs of the crowd waning I cut Mandy and Joel. Krystin was cut at 9:15pm. Stephanie at 9:45pm.
Specials?
3 Staff members that stood out (why/how):
-Krystin and Joel were great during lunch. Both sold at least 5 bentos, and both busted their humps around the restaurant. I held my "We're short handed, so whoever helps out the most get Kome Bucks" contest and they both did so much that they both got something. Jason was a huge help today as well. I wanted to take care of his lunch, but he didn't order so I gave him some Bucks as well.
-Mandy killed it for dinner. She was turning her tables in a frenzy. She sold a bottle of Red Maple after bringing samples. Actually there were a lot of bottles going out. She did screw up on the computer charging a credit card the wrong amount. I advised her to slow down a bit and focus on the details again. Her sales were over $1300 and she was second cut.
-I saw Stephanie, Camacho and Mandy all selling large bottles of our premium sakes. Not that the others weren't trying, but those three sealed the deal.
-Camacho brought to my attention a real lack of attention to detail when it comes to resetting tables. He mentioned the placement of the chopsticks and all look very sloppy. I know I've personally gone over all of this with Dena. I'm not saying she isn't the one doing it, nor am I putting it squarely on Kaori. But attention should be paid to these small things and their importance to all should be over-emphasized... even in a rush.
-Dena did quite well on her own. She needs a lot of polishing but she hung in there and was not afraid to ask for help when she needed it. She took direction well and I feel is making steady progress.
Any VIP's in? Shawn of Parkside and his daughter sat at the sushi bar for dinner. Jackie and her roommate Dena came in for ramen. Ally and a friend came in for dinner. The Australian cowboy and his girlfriend that order the topo chico, the kukicha and possibly 4 other beverages at the same time (slight exaggeration) came in. Some other familiar faces.
There's a white Honda that will be retrieved in the morning. Owner name Carmen Llanes (512)633-4312
Comps& Void Detail:Party room found a hair in their ramen. Honestly it looked like Mandy's. Her hair is pretty distinct, but everyone said she wasn't in there and didn't run any food in there. EWither way, the customer pulled a long kinky blond hair out of their throat and ate their ramen in spite of it, so I comp'd it. sm bottle of kanbara misring. sm omakase sashimi misring. guest changed mind over a sapporo. comp'd a sake kasu yaki that was rung in for a remake.
R&M needs?: Patrick was here buzzing in my ear about, "that's as good as it's gonna get" with the heaters... Something about the machine pulling all the power we can give it. It has the capacity to do more, but our wiring and breakers and all simply can't support our climate control needs.Sounds familiar.
86'd items/ need more? Need new squirt bottle for cleaning.
Sunday 12.22.14
Written By: Elizabeth
LY Lunch Sales: $1282
Projected Sales: $1844
TY Lunch Sales: $1857
+/- : +45% LY and +$13 PS!!
Lunch Covers: 121
Avg PPA: $15.35
LY Dinner Sales: $3558
Projected Sales: $3916
TY Dinner Sales: $4362
+/- : +23% beat PS by $446
Dinner Covers: 165
Avg PPA: $26.44
For the day: +28% over LY and +$459 PS
Weather: Another Overcast and chilly day with wind.
Any Special events going on?: Almost Christmas?
Who worked?:
Lunch: Joel, Krystin, Mandy, Camacho CL. Alley host, Jason FR, No SA
Dinner: Same as above plus Dusten CL. Jason SA, Hiroe FR, Alley host.
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch started pretty good but was slow, but with lots and lots of 5 tops. At one point there was a 5 top at A6, A7, B1 & B2. But it never really felt super busy. Had a couple at A2 that didn't like the yasai, they said it was just one big clump of vegetable and wasn't what they had expected. I comp'd it to DNL. Not the first time I've heard that, and probably not the last. I think people expect like how we use to do the veggies, single, large cuts tempura fried. I meant to go check on them later but got sidetracked until Kristin told me they were very unhappy with their meal, which was a sushi lunch with a g-go roll, and a sashimi lunch. I went over and the sashimi lunch was completely gone except for one piece of shime saba, and her sushi lunch was eaten with the exception of 3 pieces of go go roll. They went on to say that the cuts of the fish in the sashimi lunch were terrible, they looked like scrap pieces and not actual good cuts of fish, and she said her nigiri was good, but his sashimi was terrible...despite the fact that he ate the whole thing. they just kept going on and on and I let them. They told me they've been here before but felt that the quality has just taken a sharp decline. I didn't know what else to say to them so I comp'd their stuff (since I got that vibe from them) and I think they left happy, though I just couldn't tell.
I made cuts as I usually would on a Sunday but then at 2:30 with just Jason on we had two 5-tops, one 6-top, two 4-tops and two 2-tops walk in within minutes of each other. It was pretty chaotic but I helped out a shit ton on the floor and we got through the last brutal 30 minutes (which felt like an hour) In the end Camacho ended up doubling his sales. I'm glad it was him and not anyone else. That guy can beast tables.
Only had one small hiccup (other than the 2:30 mayhem) and that was a 2 top that asked for the "corner" table. I should have asked which corner but I just assumed B8, so started him that way (his lady friend was not yet present) and before we got there he said "oh I kind of meant that one" pointing to A4. I told him we had just sat that server with a 5-top and a 2-top so as long as he didn't mind that it might take a few minutes for her to get over to him that would be fine. He hemmed and hawed over it for a second then, sure as luck would have it, Alley took 2 guests and sat them right there!! I was pretty annoyed considering the fact that me and this gentleman were standing in the middle of the dining room debating the whole thing and clearly pointing and speaking about that table. In any case, he was a bit disappointed and ended up at the sushi bar. I sent them an edamame and apologized for the whole thing, stressing that I wanted him to get the best service possible and I knew that if he sat there he wouldn't. They seemed okay about it in the end. But that just ties into Ally needing to really be aware of what is going on in the dining room, also the fact that she triple sat Krystin.
Dinner: We got a big pop right at beginning and were full. Sushi bar and all. Everyone was bopping around and doing their thing with little to no help. It started to die at 8:30, and I cut Camacho. I was hesitant to make any more cuts since we got hit so hard this morning, but by 9pm it was clearing out pretty regularly and only a few tables were coming in. So I cut. Naturally a second pop came at 9:15 and Dusten and Joel got pretty busy. It wasn't anything like the big top pop we had at lunch but it was enough to keep them both running around, and having Mandy and myself assist with what they needed. They guys did a fine job, however, and Dusten even got a shout of to his service by the two girls that were at B6 when they left.
3 Staff members that stood out (why/how):
*Had a few issues with Ally today: Yesterday I asked her to put the propane tanks in the heaters after she rolls them out. This evening I noticed they weren't in there, again. So I asked her again and told her every morning they have to go out if its even a bit chilly outside. After that we had the issue with her triple seating Krystin as well as not taking visual cues that I was in the middle of reseating another guest at that table. And the big one was this evening: 2 guests came in asking for to-go (I did not see this but heard it from her afterwards) and she said to them that we don't do to go but if they sit at a table they can get to-go. She told me someone told her that. I told her that yes, that is the loophole, but you don't outright tell people that. We don't do to go. Plain and simple. She seemed a bit confused, but got it nonetheless. Needless to say S1-2 sat down, and ordered food from Dusten...to go. Which put him a bit behind gathering their things. I'm sure he can comment to it. When I asked her who told her that, she said she didn't know. So apparently this is something I need to put in the training manual and information packet. Who knew.
*Joel hung around and was helpful during close, from what I could see.
*Mandy also was very helpful after she was cut, helping where she could and asking what was needed.
*At one point Dusten asked for some drinks and I think each one of us made one. Super power team work tonight!
Any VIP's in?
John was in, and we gave him his gift. Karen was in for lunch. Lynn came in with her family for dinner, as well as Chris from Republic, and that Bald guy that we once thought was from the Food Network (he's not, but is often mistaken as such)
Comps& Void Detail:
Sushi Lunch, Sashimi Lunch, Yasai DNL aforementioned A2. Voided Sapporo mysteriously appeared on Camacho's table 20, Makani, Kome Bucks for Dusten and Joel for winning the alcohol contest, FNF for Chris from Republic, Emp Day off for Lynn
R&M needs?:
Well, the male part of the lock on the fence fell off. First we thought someone busted it off, since there were two bikes back there, and we have a history of it. Then we later found out Joel kinda broke it off when he arrived. He told Camacho and no one else, but also placed the knob on the desk in the office. But that was after the 20 minutes I spent combing the video tape. I told him that next time he REALLY needs to tell a manager about it. DUH!!!
86'd items/ need more?
LY Lunch Sales: $1282
Projected Sales: $1844
TY Lunch Sales: $1857
+/- : +45% LY and +$13 PS!!
Lunch Covers: 121
Avg PPA: $15.35
LY Dinner Sales: $3558
Projected Sales: $3916
TY Dinner Sales: $4362
+/- : +23% beat PS by $446
Dinner Covers: 165
Avg PPA: $26.44
For the day: +28% over LY and +$459 PS
Weather: Another Overcast and chilly day with wind.
Any Special events going on?: Almost Christmas?
Who worked?:
Lunch: Joel, Krystin, Mandy, Camacho CL. Alley host, Jason FR, No SA
Dinner: Same as above plus Dusten CL. Jason SA, Hiroe FR, Alley host.
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch started pretty good but was slow, but with lots and lots of 5 tops. At one point there was a 5 top at A6, A7, B1 & B2. But it never really felt super busy. Had a couple at A2 that didn't like the yasai, they said it was just one big clump of vegetable and wasn't what they had expected. I comp'd it to DNL. Not the first time I've heard that, and probably not the last. I think people expect like how we use to do the veggies, single, large cuts tempura fried. I meant to go check on them later but got sidetracked until Kristin told me they were very unhappy with their meal, which was a sushi lunch with a g-go roll, and a sashimi lunch. I went over and the sashimi lunch was completely gone except for one piece of shime saba, and her sushi lunch was eaten with the exception of 3 pieces of go go roll. They went on to say that the cuts of the fish in the sashimi lunch were terrible, they looked like scrap pieces and not actual good cuts of fish, and she said her nigiri was good, but his sashimi was terrible...despite the fact that he ate the whole thing. they just kept going on and on and I let them. They told me they've been here before but felt that the quality has just taken a sharp decline. I didn't know what else to say to them so I comp'd their stuff (since I got that vibe from them) and I think they left happy, though I just couldn't tell.
I made cuts as I usually would on a Sunday but then at 2:30 with just Jason on we had two 5-tops, one 6-top, two 4-tops and two 2-tops walk in within minutes of each other. It was pretty chaotic but I helped out a shit ton on the floor and we got through the last brutal 30 minutes (which felt like an hour) In the end Camacho ended up doubling his sales. I'm glad it was him and not anyone else. That guy can beast tables.
Only had one small hiccup (other than the 2:30 mayhem) and that was a 2 top that asked for the "corner" table. I should have asked which corner but I just assumed B8, so started him that way (his lady friend was not yet present) and before we got there he said "oh I kind of meant that one" pointing to A4. I told him we had just sat that server with a 5-top and a 2-top so as long as he didn't mind that it might take a few minutes for her to get over to him that would be fine. He hemmed and hawed over it for a second then, sure as luck would have it, Alley took 2 guests and sat them right there!! I was pretty annoyed considering the fact that me and this gentleman were standing in the middle of the dining room debating the whole thing and clearly pointing and speaking about that table. In any case, he was a bit disappointed and ended up at the sushi bar. I sent them an edamame and apologized for the whole thing, stressing that I wanted him to get the best service possible and I knew that if he sat there he wouldn't. They seemed okay about it in the end. But that just ties into Ally needing to really be aware of what is going on in the dining room, also the fact that she triple sat Krystin.
Dinner: We got a big pop right at beginning and were full. Sushi bar and all. Everyone was bopping around and doing their thing with little to no help. It started to die at 8:30, and I cut Camacho. I was hesitant to make any more cuts since we got hit so hard this morning, but by 9pm it was clearing out pretty regularly and only a few tables were coming in. So I cut. Naturally a second pop came at 9:15 and Dusten and Joel got pretty busy. It wasn't anything like the big top pop we had at lunch but it was enough to keep them both running around, and having Mandy and myself assist with what they needed. They guys did a fine job, however, and Dusten even got a shout of to his service by the two girls that were at B6 when they left.
3 Staff members that stood out (why/how):
*Had a few issues with Ally today: Yesterday I asked her to put the propane tanks in the heaters after she rolls them out. This evening I noticed they weren't in there, again. So I asked her again and told her every morning they have to go out if its even a bit chilly outside. After that we had the issue with her triple seating Krystin as well as not taking visual cues that I was in the middle of reseating another guest at that table. And the big one was this evening: 2 guests came in asking for to-go (I did not see this but heard it from her afterwards) and she said to them that we don't do to go but if they sit at a table they can get to-go. She told me someone told her that. I told her that yes, that is the loophole, but you don't outright tell people that. We don't do to go. Plain and simple. She seemed a bit confused, but got it nonetheless. Needless to say S1-2 sat down, and ordered food from Dusten...to go. Which put him a bit behind gathering their things. I'm sure he can comment to it. When I asked her who told her that, she said she didn't know. So apparently this is something I need to put in the training manual and information packet. Who knew.
*Joel hung around and was helpful during close, from what I could see.
*Mandy also was very helpful after she was cut, helping where she could and asking what was needed.
*At one point Dusten asked for some drinks and I think each one of us made one. Super power team work tonight!
Any VIP's in?
John was in, and we gave him his gift. Karen was in for lunch. Lynn came in with her family for dinner, as well as Chris from Republic, and that Bald guy that we once thought was from the Food Network (he's not, but is often mistaken as such)
Comps& Void Detail:
Sushi Lunch, Sashimi Lunch, Yasai DNL aforementioned A2. Voided Sapporo mysteriously appeared on Camacho's table 20, Makani, Kome Bucks for Dusten and Joel for winning the alcohol contest, FNF for Chris from Republic, Emp Day off for Lynn
R&M needs?:
Well, the male part of the lock on the fence fell off. First we thought someone busted it off, since there were two bikes back there, and we have a history of it. Then we later found out Joel kinda broke it off when he arrived. He told Camacho and no one else, but also placed the knob on the desk in the office. But that was after the 20 minutes I spent combing the video tape. I told him that next time he REALLY needs to tell a manager about it. DUH!!!
86'd items/ need more?
Saturday, December 20, 2014
Saturday PM 12/20/14
Written By: Dusten
LY Dinner Sales: 5397
Projected Sales: 5871
TY Dinner Sales: 6438
+/- : +$567 over projected and up 19% over LY
Dinner Covers: 233
Avg PPA: 27.63
Weather: Chilly and overcast, windy too.
Any Special events going on?: Last Saturday of Xmas shopping.
Who worked?:Clair, Krystin, Naoto, Stephanie, Camacho CL, Hiroe FR, Jason SA, Stephanie and Dena hosting and Miho cocktail server.
Flow of Business, Cuts and Ticket Times: Slow start. Didn't really pick up until about 7pm. I somehwta expected that as the malls and shopping centers I saw today were packed. We went on wait around then and stayed on a wait until 9:30 or so. I cut Miho, Clair and Krystin then. I cut Naoto at 10pm and Stephanie at 10:30. I don't recall any inordinate ticket times.
Specials? 6 pork belly nigiri, 13 tsukiji sets, 6 tswukiji carpaccio, 3 clam specials, 17 poisson cru.
3 Staff members that stood out (why/how): Dena had some car troubles and complained of a back spasm around 9pm. I let her rest for a few minutes. She said she was fine to continue. Her car troubles amount to an exhaust leak that goes into the cabin of her car. A mechanic advised her to drive with her windows open. When she got here she said she had them cracked but that wasn't enough and had a headache. I told her to please be careful and it is better to drive with the windows down and be cold, than to be dead. Her and Steaphnie did very well tonight. I was sure to work closely with them at the host stand as we had a pretty hefty wait tonight.
-Naoto was and is always very helpful. I saw him in other people's sections pre-bussing, making more wasabi setups and just being an all around swell fella.
-Miho was great tonight. She always does her share and then some.
-Clair did well tonight. She picks up on subtleties that are very important. She cut off someone who was pretty tipsy. There was another party she had that had a surprise cake. No one was told it was a surprise but she figured it out without detection.
Any VIP's in? Some friends of Clair's came in. Our 9pm rez for 8 people turned into a 5-top. The head of the party I recognized and he was totally cool about the policies... even apologetic for not being at least a full 6. They were sat at a5 and totally fine. The Drako Clan.
Comps& Void Detail:Sriracha Bloody Mary voided- guest changed mind. Owner comp for clams to Take friend. The Drakos had a $15 Kome buck card. There was a misunderstanding between Krystin and her table over an extra scoop of ice cream. Rather than ask the kitchen about it, she just rang it in as a $1 upcharge. Vince brought the situation to my attention and I told her to tell the table it was a sepqarate "frozen treat" dessert charge. The table was fine with that until they saw the portion size and then they said they didn't like it and didn't want it. I took it off their ticket and informed them that the ice cream is actually made in house and our pricing reflects the quality and care as well as labor and cost.They were pretty unfazed by all this as I expected. I just wanted to make sure they didn't think we were serving Blue Bell over here.
-I got a discount coupon from the La Dolce Vita event. It seemed suspect to me because it wasn't in color. It is on a sort of card stock... anyways I showed it to Take. He wasn't sure, but didn't mind extending the discount either. I've left it in the office for inspection. They expire soon anyways, but I was curious about it.
The kitchen used a carafe of the Sho Chiku Bai for the clam special. I wasn't sure how to ring that in or discount or what... so I'm just putting it here!
R&M needs?:-The front heater doesn't appear to be working. I'm not the best at being able to ascertain the volume of propane in the tank, but it doesn't seem empty.
-The ipod cut out twice during service today. I don't mean it stopped playing, it actually shut down and restarted, which took a while. I really think the thing is in it's death throes. I hesitate to shut it off at the end of the night, because who knows if it'll actually turn back on in the morning.
-The water spigot broke but I totally fixed it. Boom!
86'd items/ need more?
LY Dinner Sales: 5397
Projected Sales: 5871
TY Dinner Sales: 6438
+/- : +$567 over projected and up 19% over LY
Dinner Covers: 233
Avg PPA: 27.63
Weather: Chilly and overcast, windy too.
Any Special events going on?: Last Saturday of Xmas shopping.
Who worked?:Clair, Krystin, Naoto, Stephanie, Camacho CL, Hiroe FR, Jason SA, Stephanie and Dena hosting and Miho cocktail server.
Flow of Business, Cuts and Ticket Times: Slow start. Didn't really pick up until about 7pm. I somehwta expected that as the malls and shopping centers I saw today were packed. We went on wait around then and stayed on a wait until 9:30 or so. I cut Miho, Clair and Krystin then. I cut Naoto at 10pm and Stephanie at 10:30. I don't recall any inordinate ticket times.
Specials? 6 pork belly nigiri, 13 tsukiji sets, 6 tswukiji carpaccio, 3 clam specials, 17 poisson cru.
3 Staff members that stood out (why/how): Dena had some car troubles and complained of a back spasm around 9pm. I let her rest for a few minutes. She said she was fine to continue. Her car troubles amount to an exhaust leak that goes into the cabin of her car. A mechanic advised her to drive with her windows open. When she got here she said she had them cracked but that wasn't enough and had a headache. I told her to please be careful and it is better to drive with the windows down and be cold, than to be dead. Her and Steaphnie did very well tonight. I was sure to work closely with them at the host stand as we had a pretty hefty wait tonight.
-Naoto was and is always very helpful. I saw him in other people's sections pre-bussing, making more wasabi setups and just being an all around swell fella.
-Miho was great tonight. She always does her share and then some.
-Clair did well tonight. She picks up on subtleties that are very important. She cut off someone who was pretty tipsy. There was another party she had that had a surprise cake. No one was told it was a surprise but she figured it out without detection.
Any VIP's in? Some friends of Clair's came in. Our 9pm rez for 8 people turned into a 5-top. The head of the party I recognized and he was totally cool about the policies... even apologetic for not being at least a full 6. They were sat at a5 and totally fine. The Drako Clan.
Comps& Void Detail:Sriracha Bloody Mary voided- guest changed mind. Owner comp for clams to Take friend. The Drakos had a $15 Kome buck card. There was a misunderstanding between Krystin and her table over an extra scoop of ice cream. Rather than ask the kitchen about it, she just rang it in as a $1 upcharge. Vince brought the situation to my attention and I told her to tell the table it was a sepqarate "frozen treat" dessert charge. The table was fine with that until they saw the portion size and then they said they didn't like it and didn't want it. I took it off their ticket and informed them that the ice cream is actually made in house and our pricing reflects the quality and care as well as labor and cost.They were pretty unfazed by all this as I expected. I just wanted to make sure they didn't think we were serving Blue Bell over here.
-I got a discount coupon from the La Dolce Vita event. It seemed suspect to me because it wasn't in color. It is on a sort of card stock... anyways I showed it to Take. He wasn't sure, but didn't mind extending the discount either. I've left it in the office for inspection. They expire soon anyways, but I was curious about it.
The kitchen used a carafe of the Sho Chiku Bai for the clam special. I wasn't sure how to ring that in or discount or what... so I'm just putting it here!
R&M needs?:-The front heater doesn't appear to be working. I'm not the best at being able to ascertain the volume of propane in the tank, but it doesn't seem empty.
-The ipod cut out twice during service today. I don't mean it stopped playing, it actually shut down and restarted, which took a while. I really think the thing is in it's death throes. I hesitate to shut it off at the end of the night, because who knows if it'll actually turn back on in the morning.
-The water spigot broke but I totally fixed it. Boom!
86'd items/ need more?
Saturday AM 12.20.14
Written By: Elizabeth
LY Lunch Sales: $2103
Projected Sales: $2380
TY Lunch Sales: $2463
+/- : +17% LY and +$83 PS
Lunch Covers: 140
Avg PPA: $17.59
Weather: Overcast and Chilly- 50's
Any Special events going on?: none that I know of. though I have been out of the loop lately.
Who worked?: Alex, Lindsey, Johnny, Lynn CL> Alley Hosted, Dena SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow day. The first hour we had maybe 3 tables come in. It was super slow. Finally filled up a little after noon but failed to go on a wait, it was more one in one out. Had a short wait for a 5 top and a 3 top around 1pm, but that was it. Cut down to 2 at 1:45 and then down to just Lynn at 2:15 after it continued to die. No other tables came in within the last 15 minutes.
No major issues other than there was some crunchy veg on the tofu in a bento and the clear soup got a little behind due to heavy ramen orders.
Specials?
3 Staff members that stood out (why/how):
*Dena did okay as SA today. not her strong suit but she toughed it out for what it was. Probably just rotate that shift around for a while.
* Johnny extra team player helped Lynn close this afternoon despite being cut earlier. Super duper helpful.
*Alley still needs a little help at the host stand. I noticed she wasn't entering in the covers after she sat a table. I had to remind her a few times.
Any VIP's in?
Comps& Void Detail:
Kome bucks for Alex & Johnny for Bento winnings.
R&M needs?:
Austin Industrial came this morning and fixed the leak in the ice machine pipe. Looks like a tray fell and busted the pipe open.
86'd items/ need more?
LY Lunch Sales: $2103
Projected Sales: $2380
TY Lunch Sales: $2463
+/- : +17% LY and +$83 PS
Lunch Covers: 140
Avg PPA: $17.59
Weather: Overcast and Chilly- 50's
Any Special events going on?: none that I know of. though I have been out of the loop lately.
Who worked?: Alex, Lindsey, Johnny, Lynn CL> Alley Hosted, Dena SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow day. The first hour we had maybe 3 tables come in. It was super slow. Finally filled up a little after noon but failed to go on a wait, it was more one in one out. Had a short wait for a 5 top and a 3 top around 1pm, but that was it. Cut down to 2 at 1:45 and then down to just Lynn at 2:15 after it continued to die. No other tables came in within the last 15 minutes.
No major issues other than there was some crunchy veg on the tofu in a bento and the clear soup got a little behind due to heavy ramen orders.
Specials?
3 Staff members that stood out (why/how):
*Dena did okay as SA today. not her strong suit but she toughed it out for what it was. Probably just rotate that shift around for a while.
* Johnny extra team player helped Lynn close this afternoon despite being cut earlier. Super duper helpful.
*Alley still needs a little help at the host stand. I noticed she wasn't entering in the covers after she sat a table. I had to remind her a few times.
Any VIP's in?
Comps& Void Detail:
Kome bucks for Alex & Johnny for Bento winnings.
R&M needs?:
Austin Industrial came this morning and fixed the leak in the ice machine pipe. Looks like a tray fell and busted the pipe open.
86'd items/ need more?
Friday PM 12.19.14
Written By: Elizabeth (Birthday Girl, if you will)
LY Dinner Sales: $6328
Projected Sales: $6511
TY Dinner Sales: $6696
+/- : +6% LY and +$185 PS (lunch we were +$186 PS!)
Dinner Covers: 221
Avg PPA: $30.30
Weather: Chilly. In the 50s
Any Special events going on?: weekend before Christmas
Who worked?: Sophia, Joel, Alex, Johnny, Dusten CL. Dena & Stephanie hosted, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Really mellow evening. Filled up and went on a wait around 6pm, got off the wait shortly after 9pm. Waited for a second pop. Got nothin. Things were pretty smooth. Had B2 upset about how tough the toro was. An asian couple, the woman said she has worked at sushi restaurants for years and never encountered tough toro. I assured her it was the fish and the cut, but she was adamant that something was wrong. Then she questioned if the owner was Japanese. To which I said, "yes, he's right over there" and then she made a face. Take gave me the slab of toro to take to the table to see if they wanted to pick their cut, but they didn't. So instead, I turned the situation around and we went them 2 pieces of hama-toro & 2 pieces sake-toro to smooth the whole thing over. They were very happy and appreciative. Left happy in the end. Cut Sophia at 8:45, went down to 2 at 9:30 and went down to just Dusten by 10:10. It slowed significantly after 10pm. Cut Dena at 9, and Stephanie at 10:30.
Had two reservations tonight: 7 top at 7 and 10 top at 9- both were timely and went off without a hitch.
Had a 25 minute Kara-age for no reason when it was slower. And had a 45 minute tsukiji set during the height of service. Other than that, no major issues.
Specials?
3 Staff members that stood out (why/how):
*Dena & Stephanie did a decent job at the host stand tonight. Both being green it took a lot of leading from me- coaching them on how to accurately quote the wait (they were quoting 45-1hr for waits that were more like 25-40) Other than that I think once they learn the ropes a little more they will get better. They also didn't know that 5 tops only take one table, and at the start Stephanie was handing out Happy Hour menus (I caught it after the 1st table) so they still have some learning to do.
*Saw Joel helping pre-bus other sections and bus other tables in his downtime. It was nice to see that from him. He mis-rang a Midnight sun tonight and I gave him a quick stern talking to him about doing that.
*Johnny also did a great job being a team player- he kept an eye on Alex's section while she made more ginger/wasabi set ups. Great job by both! Johnny also had such a positive happy go lucky attitude all night. Which was helpful to keep everyone on the lighter side.
Any VIP's in?
Comps& Void Detail:
void midnight sun mis-ring, comp tsk.set long ticket time (guest changed mind- they were leaving), Comp'd 2 Toro Nigiri, DNL. Hops and Grain Void, misright. Hops and Grain Comp Kome bucks, dented can.
R&M needs?:
There was something leaking really bad tonight around the bus tub dish area. I couldn't figure out what it was, but it was persistent as anything. I would squeegee it and then 10 minutes later it was a lake again. Vince tried to fix it but it came back. He's going to take a better look at it after service.
86'd items/ need more?
LY Dinner Sales: $6328
Projected Sales: $6511
TY Dinner Sales: $6696
+/- : +6% LY and +$185 PS (lunch we were +$186 PS!)
Dinner Covers: 221
Avg PPA: $30.30
Weather: Chilly. In the 50s
Any Special events going on?: weekend before Christmas
Who worked?: Sophia, Joel, Alex, Johnny, Dusten CL. Dena & Stephanie hosted, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Really mellow evening. Filled up and went on a wait around 6pm, got off the wait shortly after 9pm. Waited for a second pop. Got nothin. Things were pretty smooth. Had B2 upset about how tough the toro was. An asian couple, the woman said she has worked at sushi restaurants for years and never encountered tough toro. I assured her it was the fish and the cut, but she was adamant that something was wrong. Then she questioned if the owner was Japanese. To which I said, "yes, he's right over there" and then she made a face. Take gave me the slab of toro to take to the table to see if they wanted to pick their cut, but they didn't. So instead, I turned the situation around and we went them 2 pieces of hama-toro & 2 pieces sake-toro to smooth the whole thing over. They were very happy and appreciative. Left happy in the end. Cut Sophia at 8:45, went down to 2 at 9:30 and went down to just Dusten by 10:10. It slowed significantly after 10pm. Cut Dena at 9, and Stephanie at 10:30.
Had two reservations tonight: 7 top at 7 and 10 top at 9- both were timely and went off without a hitch.
Had a 25 minute Kara-age for no reason when it was slower. And had a 45 minute tsukiji set during the height of service. Other than that, no major issues.
Specials?
3 Staff members that stood out (why/how):
*Dena & Stephanie did a decent job at the host stand tonight. Both being green it took a lot of leading from me- coaching them on how to accurately quote the wait (they were quoting 45-1hr for waits that were more like 25-40) Other than that I think once they learn the ropes a little more they will get better. They also didn't know that 5 tops only take one table, and at the start Stephanie was handing out Happy Hour menus (I caught it after the 1st table) so they still have some learning to do.
*Saw Joel helping pre-bus other sections and bus other tables in his downtime. It was nice to see that from him. He mis-rang a Midnight sun tonight and I gave him a quick stern talking to him about doing that.
*Johnny also did a great job being a team player- he kept an eye on Alex's section while she made more ginger/wasabi set ups. Great job by both! Johnny also had such a positive happy go lucky attitude all night. Which was helpful to keep everyone on the lighter side.
Any VIP's in?
Comps& Void Detail:
void midnight sun mis-ring, comp tsk.set long ticket time (guest changed mind- they were leaving), Comp'd 2 Toro Nigiri, DNL. Hops and Grain Void, misright. Hops and Grain Comp Kome bucks, dented can.
R&M needs?:
There was something leaking really bad tonight around the bus tub dish area. I couldn't figure out what it was, but it was persistent as anything. I would squeegee it and then 10 minutes later it was a lake again. Vince tried to fix it but it came back. He's going to take a better look at it after service.
86'd items/ need more?
Friday, December 19, 2014
Fri AM 12/19/14
Written By:Kayo
LY Lunch Sales:$2042
Projected Sales:$2483
TY Lunch Sales:$2669
+/- :+$186 Projection, +31% LY
Lunch Covers:156
Avg PPA:$17.11
Weather:cloudy 50's
Any Special events going on?:First winter break day for AISD
Who worked?:Lindsey, Kate, Lynn, Sayo Dena(Host) Johathan (SA) Jason (FR)
Flow of Business, Cuts and Ticket Times:Start out slow filled up around 12:15.
Kepet having waits all the way to close and sat the last table at 2:15.
There was a group of 4, which I took their name but since they mentioned me they would wait at the patio, I did not ask their phone number, after while Dena seated wrong group instead of them. I do not know how that happened and she told me there was no phone number so someone else took their call, and I may should ask phone number but not always people has their phone with them, so I would like to make sure when they call customers name, I want them to make sure they are taking right customers to the table.
Also not to feel comfortable by just hitting the button to text customers, sometimes they are right in front of us, with not knowing they are getting text from us, so it is also important to call their name when tables are ready.
3 Staff members that stood out (why/how): They all went strong today.
Any VIP's in?Rachel, Carlos, My dad and kids ;). Alli (old server)
Comps& Void Detail:
R&M needs?:Still the wood sign needs to be hanged/ The frame by S12 needs to be adjusted./I would like to get Kome t-shirt framed and hanged again.
86'd items/ need more?chopsticks, need to take more tea cups out.
LY Lunch Sales:$2042
Projected Sales:$2483
TY Lunch Sales:$2669
+/- :+$186 Projection, +31% LY
Lunch Covers:156
Avg PPA:$17.11
Weather:cloudy 50's
Any Special events going on?:First winter break day for AISD
Who worked?:Lindsey, Kate, Lynn, Sayo Dena(Host) Johathan (SA) Jason (FR)
Flow of Business, Cuts and Ticket Times:Start out slow filled up around 12:15.
Kepet having waits all the way to close and sat the last table at 2:15.
There was a group of 4, which I took their name but since they mentioned me they would wait at the patio, I did not ask their phone number, after while Dena seated wrong group instead of them. I do not know how that happened and she told me there was no phone number so someone else took their call, and I may should ask phone number but not always people has their phone with them, so I would like to make sure when they call customers name, I want them to make sure they are taking right customers to the table.
Also not to feel comfortable by just hitting the button to text customers, sometimes they are right in front of us, with not knowing they are getting text from us, so it is also important to call their name when tables are ready.
3 Staff members that stood out (why/how): They all went strong today.
Any VIP's in?Rachel, Carlos, My dad and kids ;). Alli (old server)
Comps& Void Detail:
R&M needs?:Still the wood sign needs to be hanged/ The frame by S12 needs to be adjusted./I would like to get Kome t-shirt framed and hanged again.
86'd items/ need more?chopsticks, need to take more tea cups out.
Thursday, December 18, 2014
Thursday PM 12/18/14
Written By: Dusten
LY Dinner Sales:v4206
Projected Sales: 5101
TY Dinner Sales: 4897
+/- : -$204 under projected but up 16% from LY
Dinner Covers: 169
Avg PPA: 28.98
Weather: Chilly, cloudy and damp
Any Special events going on?: Holiday shopping season
Who worked?: Clair, Lindsey, Joel, Sophia, Naoto CL, Dena and Stephanie Hosting, Jason SA training Sigele and Amanda FR.
Flow of Business, Cuts and Ticket Times: Tonight seemed busy. Went on wait about 6:45. Wait times went upwards of 45 minutes. We stayed full throughout most of the night. Went off wait around 9pm. I'd already cut Joel and Clair by that point, but they both had lingering tables and helped out as others needed it. Ticket times were normal for the most part. I think the kitchen may have missed a couple, but made up for it quickly. Tables either didn't notice or didn't mind. I cut Lindsey at 9:15 and Sophia at 9:45pm.
Specials? 5 clams, 11 poisson cru!, 7 tsukiji sets, 9 tsukiji carpaccio
3 Staff members that stood out (why/how):
-Dena was put to the test today. I don't think she has handled a dinner crowd the size of what we had. I was showing her as much as I knew about seating and strategizing for larger groups (we had two 6-tops walk in). Also I was showing her and Stephanie more about drinks. I think Dena could use some coaching on prioritizing steps. She wanted to take drink orders when tables needed to be sat. I told her to seat tables, and then worry about getting drink orders. It shouldn't be an issue to ask a party to hang on while we get them moved up in the wait for a table.
-Sigele cracks me up. She is so dead-pan in her delivery at times. Jason said she did better on her first day of training than most of the people he has trained in the past. Aside from a few finer points, which I encouraged him to share with her, Jason says he feels she will be able to handle the floor on her own very soon. Could it be that we have a growing level of competence among the support staff?
-actually everyone did a pretty good job tonight. No one came to me with silly problems that have obvious answers... my favorite. If there were any issues with ticket times, the servers went to the appropriate sushi or kitchen managers before bring me up to speed on it.
Any VIP's in? I recognized no one. Joel asked me to extend a FNF discount to a childhood friend of his. I gave them 10% off.
Comps& Void Detail: Edamame misring. 2 pork belly nigiri for recovery. Their Surf and Turf roll went out with an extra sauce. We offered to give them another one. They'd been ordering pork belly nigiri, and didn't want another roll, so we took off a couple of those pieces. They's asked for that as restitution specifically.
Owner comp of clams to a friend of Take.
R&M needs?:
86'd items/ need more? Red wine! Pinot Noir specifically.
LY Dinner Sales:v4206
Projected Sales: 5101
TY Dinner Sales: 4897
+/- : -$204 under projected but up 16% from LY
Dinner Covers: 169
Avg PPA: 28.98
Weather: Chilly, cloudy and damp
Any Special events going on?: Holiday shopping season
Who worked?: Clair, Lindsey, Joel, Sophia, Naoto CL, Dena and Stephanie Hosting, Jason SA training Sigele and Amanda FR.
Flow of Business, Cuts and Ticket Times: Tonight seemed busy. Went on wait about 6:45. Wait times went upwards of 45 minutes. We stayed full throughout most of the night. Went off wait around 9pm. I'd already cut Joel and Clair by that point, but they both had lingering tables and helped out as others needed it. Ticket times were normal for the most part. I think the kitchen may have missed a couple, but made up for it quickly. Tables either didn't notice or didn't mind. I cut Lindsey at 9:15 and Sophia at 9:45pm.
Specials? 5 clams, 11 poisson cru!, 7 tsukiji sets, 9 tsukiji carpaccio
3 Staff members that stood out (why/how):
-Dena was put to the test today. I don't think she has handled a dinner crowd the size of what we had. I was showing her as much as I knew about seating and strategizing for larger groups (we had two 6-tops walk in). Also I was showing her and Stephanie more about drinks. I think Dena could use some coaching on prioritizing steps. She wanted to take drink orders when tables needed to be sat. I told her to seat tables, and then worry about getting drink orders. It shouldn't be an issue to ask a party to hang on while we get them moved up in the wait for a table.
-Sigele cracks me up. She is so dead-pan in her delivery at times. Jason said she did better on her first day of training than most of the people he has trained in the past. Aside from a few finer points, which I encouraged him to share with her, Jason says he feels she will be able to handle the floor on her own very soon. Could it be that we have a growing level of competence among the support staff?
-actually everyone did a pretty good job tonight. No one came to me with silly problems that have obvious answers... my favorite. If there were any issues with ticket times, the servers went to the appropriate sushi or kitchen managers before bring me up to speed on it.
Any VIP's in? I recognized no one. Joel asked me to extend a FNF discount to a childhood friend of his. I gave them 10% off.
Comps& Void Detail: Edamame misring. 2 pork belly nigiri for recovery. Their Surf and Turf roll went out with an extra sauce. We offered to give them another one. They'd been ordering pork belly nigiri, and didn't want another roll, so we took off a couple of those pieces. They's asked for that as restitution specifically.
Owner comp of clams to a friend of Take.
R&M needs?:
86'd items/ need more? Red wine! Pinot Noir specifically.
Thursday Lunch Recap 12/18/14
Written By: Leary
LY Lunch Sales: $1851
Projected Sales: $2177
TY Lunch Sales: $1808.75
+/- : -$42.25 ( -2%)
Lunch Covers: 77
Avg PPA: $23.49
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: Chilly and cloudy
Any Special events going on?:
Who worked?:
Sayo, Kate, Johnny, Lynn, Junko, Kaori, Johnathon
Flow of Business, Cuts and Ticket Times:
Oddly slow for a Thursday. I kept hoping we were going to get a late pop, but it never came. Hopefully tonight will make up the difference for the sales goal. We filled once around 1230. Party room was never sat. Went 3 on at 1, and 2 on 115. Cut Host at 145. Pretty mellow day.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Rachel came in solo
Comps& Void Detail: Void for a sushi lunch mis-ring
R&M needs?:
86'd items/ need more? I believe we're out of large to go boxes
The Masu boxes are looking a little rough. We might want to get some new ones in the near future.
LY Lunch Sales: $1851
Projected Sales: $2177
TY Lunch Sales: $1808.75
+/- : -$42.25 ( -2%)
Lunch Covers: 77
Avg PPA: $23.49
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: Chilly and cloudy
Any Special events going on?:
Who worked?:
Sayo, Kate, Johnny, Lynn, Junko, Kaori, Johnathon
Flow of Business, Cuts and Ticket Times:
Oddly slow for a Thursday. I kept hoping we were going to get a late pop, but it never came. Hopefully tonight will make up the difference for the sales goal. We filled once around 1230. Party room was never sat. Went 3 on at 1, and 2 on 115. Cut Host at 145. Pretty mellow day.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Rachel came in solo
Comps& Void Detail: Void for a sushi lunch mis-ring
R&M needs?:
86'd items/ need more? I believe we're out of large to go boxes
The Masu boxes are looking a little rough. We might want to get some new ones in the near future.
Wednesday Recap 12/17/14
Written By: Leary
LY Lunch Sales: $1834
Projected Sales: $1975
TY Lunch Sales: $2104.60
Lunch Covers: 74
Avg PPA: $28.44
+/-: +$270 +15%
LY Dinner Sales: $4320
Projected Sales: $4750
TY Dinner Sales: $5745.60
+/- : +$1425.60 +33%
Dinner Covers: 121
Avg PPA: $26.58
LY Dinner Sales: $4320
Projected Sales: $4750
TY Dinner Sales: $5745.60
+/- : +$1425.60 +33%
Dinner Covers: 121
Avg PPA: $26.58
Beat the sales for the day by $1125!
Weather: Cold, rainy in the afternoon. Cold, but the rain stopped in the evening.
Any Special events going on?:
Who worked?:
Weather: Cold, rainy in the afternoon. Cold, but the rain stopped in the evening.
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Alex, Kate, Lynn, Mandy w/ Sigele, Junko w/ Grace, Johnathon
Dinner: Clair, Mandy, Lindsey, Naoto, Sophia, Hiroe w/ Sigele, Ally, Kaori
Flow of Business:
Lunch: It was a good steady pop. Flow of business was really nice. Only had a couple of tables wait but stayed full from 12-130. Staff handled it with ease. Sushi and Kitchen unchallenged, and ticket times were good. Shiloh seems to be doing well at the ramen station. Went 2 on at 115. 1 on at 140.
Dinner: It was good and busy for a Wednesday. Early happy hour pop that filled 2/3 of the restaurant. Went onto a wait shortly after 6. Steady 30-50 minute wait until 930. Lots of campers tonight which made quote times difficult. In the very middle of the evening about half of the tables had been sat for 2 hours. No body was getting up. Had a handful of tables go over their quote times, Ally did a good job of communicating with those tables, and they were all understanding. A-6 stayed for over 3 hours. The last table lingered until 1215. No one was in much of a hurry tonight. Had a hiccup with that 40 minute Ika Yaki during the initial pop, but ticket times were good the rest of night. Went 2 on at 930.
Specials?
3 Staff members that stood out (why/how):
Sigele finished her trains with excellent execution.
Specials?
3 Staff members that stood out (why/how):
Sigele finished her trains with excellent execution.
Mandy and Naoto were super productive on the floor during the shift. They were constantly restocking beer, refilling setups, and helping the other servers. They made a busy shift go really smoothly.
Any VIP's in?
Neil
Comps& Void Detail:
Recovery comped a beer for guy that waited almost 40 minutes for a Ika Yaki. It was the only thing he ordered. Lindsey let me know at 30 min. I offered him another beer while he waited. Friends n family comp for Johnathon's sister and her husband (they were celebrating buying a house). Some Kome Bucks redeemed. Training comps. Several voids for mis rings that servers caught before made.
R&M needs?: electrical circuit was added to the kitchen today
86'd items: Beef carpaccio, eggs
Any VIP's in?
Neil
Comps& Void Detail:
Recovery comped a beer for guy that waited almost 40 minutes for a Ika Yaki. It was the only thing he ordered. Lindsey let me know at 30 min. I offered him another beer while he waited. Friends n family comp for Johnathon's sister and her husband (they were celebrating buying a house). Some Kome Bucks redeemed. Training comps. Several voids for mis rings that servers caught before made.
R&M needs?: electrical circuit was added to the kitchen today
86'd items: Beef carpaccio, eggs
Tuesday, December 16, 2014
Tuesday PM 12.16.14
Written By: Elizabeth
LY Dinner Sales: $4358
Projected Sales: $4480
TY Dinner Sales: $3934
+/- : -10% LY and short $546 PS
Dinner Covers:148
Avg PPA: $26.58
Weather: cold. Got into the 40's after sunset.
Any Special events going on?: not that I know of
Who worked?: Alex,Lindsey, Krystin, Camacho, Clair CL. Dena Host, Mandy SA TR Sigele, Kaori SA
Flow of Business, Cuts and Ticket Times:
Pretty similar night as last night- slow to start, picked up around 7:25, went on a short 20 minute wait, then were off the wait by 8:30. Lots of sitters tonight. Had one table stay for over 2 hours, and a lot were sitting for over 1:45. Only had 1 reso in the party room. And the rest of it was 3's & 4's, with some 2 tops sprinkled in. Slow feeling night, really. Cut Lindsey at 8:20, down to 2 at 8:55 and just Clair by 9:30. No more tables came in after that. Died out pretty fast, but again, lots of lingerers
Specials?
3 Staff members that stood out (why/how):
*Dena did a great job solo tonight. Very solid. I just had to let her know that if we are out of 2 tops she can seat 2's at 4 tops. However, I did like how she used that to get people to sit at sushi bar. A very clever tactic.
*Sigele is doing a great job in training. really picking up very quickly and seems to have a good report with the kitchen crew already.
Any VIP's in?
a few familiar faces earlier in the evening. Single sushi bar diners and then the girl that has long straight hair and glasses. I forget her name. I want to say it's Leslie.
Comps& Void Detail:
1 glass of Prosecco and 1 Gls La Marca for this lady at B7 who ordered both, took a sip and sent it back saying that both weren't sweet enough. Bday dessert for party room. Makani.
R&M needs?:
86'd items/ need more?
Beverage Deliveries should be in tomorrow for anything we are out of.
I changed out five $100 bills today, so someone may have to go to the bank for more. I had planned on going Friday, but you may have to get more before then.
LY Dinner Sales: $4358
Projected Sales: $4480
TY Dinner Sales: $3934
+/- : -10% LY and short $546 PS
Dinner Covers:148
Avg PPA: $26.58
Weather: cold. Got into the 40's after sunset.
Any Special events going on?: not that I know of
Who worked?: Alex,Lindsey, Krystin, Camacho, Clair CL. Dena Host, Mandy SA TR Sigele, Kaori SA
Flow of Business, Cuts and Ticket Times:
Pretty similar night as last night- slow to start, picked up around 7:25, went on a short 20 minute wait, then were off the wait by 8:30. Lots of sitters tonight. Had one table stay for over 2 hours, and a lot were sitting for over 1:45. Only had 1 reso in the party room. And the rest of it was 3's & 4's, with some 2 tops sprinkled in. Slow feeling night, really. Cut Lindsey at 8:20, down to 2 at 8:55 and just Clair by 9:30. No more tables came in after that. Died out pretty fast, but again, lots of lingerers
Specials?
3 Staff members that stood out (why/how):
*Dena did a great job solo tonight. Very solid. I just had to let her know that if we are out of 2 tops she can seat 2's at 4 tops. However, I did like how she used that to get people to sit at sushi bar. A very clever tactic.
*Sigele is doing a great job in training. really picking up very quickly and seems to have a good report with the kitchen crew already.
Any VIP's in?
a few familiar faces earlier in the evening. Single sushi bar diners and then the girl that has long straight hair and glasses. I forget her name. I want to say it's Leslie.
Comps& Void Detail:
1 glass of Prosecco and 1 Gls La Marca for this lady at B7 who ordered both, took a sip and sent it back saying that both weren't sweet enough. Bday dessert for party room. Makani.
R&M needs?:
86'd items/ need more?
Beverage Deliveries should be in tomorrow for anything we are out of.
I changed out five $100 bills today, so someone may have to go to the bank for more. I had planned on going Friday, but you may have to get more before then.
Tue AM 12.16.14
Written By:Kayo
LY Lunch Sales:$1927
Projected Sales:$1620
TY Lunch Sales:$2010
+/- :+4% projection, +$390 LY
Lunch Covers:119
Avg PPA:$16.89
Weather:Sunny high 50's
Any Special events going on?:
Who worked?:Alex, Lindsey, Amanda, Kate, Kaori (SA), Krystin (FR), Junko (Host)
Flow of Business, Cuts and Ticket Times:Start out pretty good, we got half of dining filled by 11:30 and little afternoon started to build the wait for about 3-5 parties at the most for about 30-40mins.
10 ppl walked in after we filled, so I quoted longer than it could be (45mins) otherwise we had to keep one table open for just this group which I wanted to prevent for this busy lunch, after while they decided to leave, so it was fine.
After 1pm, it went mellow, so I cut Amanda and Lindsey at 1:15.
Specials?
3 Staff members that stood out (why/how):Lindsey and Alex worked hard to help someof Mandy's tables follow up, since Mandy still needed some help.
Mandy needs to get used to busy lunch speed, I had to check with some of her tables to see if everything was fine and brought out checks.
I have talked about saying Irasshaimase at pre-shift, but still it was hardly anyone was not saying it.
I really keep educating this is the easiest and one of the most important we do at Kome.
Another note: ________________________________________________________
(kitchen) today I found the rice that i got for my lunch was way too mussy, and another butch I got was way to dry. Please make sure managers know what is the good rice is.
There are Daniel and Vincent at the kitchen this morning, but no one tasted the rice before we served, and this is something we have been talking about We HAVE TO DO QUALITY CHECK!!!
Please do not serve any rice unless the person in charge do tasting check.
This is what we make customers upset when we named our restaurant Kome and serving bad rice.
Also, those mushrooms for clear soup, some are big chunk and do not get break it up.
there are huge chunks in the Q containers even bigger than my thumb. Please instruct the cooks that they need to break those up.
________________________________________________________________
Any VIP's in? Kindo san, Sonya Cote from Eden, The gentleman who took our very first sushi class maybe... 8 yrs ago.
Comps& Void Detail:
R&M needs? New outside hose ( it has holes), the screws for those propane heater outside and has to be fixed, the wooden sign by A1 need to be hanged.
I have removed the orange code from ipad, I wasn't sure why it was still there when we can charge between the shifts, but also I have ordered portable charger, so any emergency we can use the battery next time.
86'd items/ need more?
LY Lunch Sales:$1927
Projected Sales:$1620
TY Lunch Sales:$2010
+/- :+4% projection, +$390 LY
Lunch Covers:119
Avg PPA:$16.89
Weather:Sunny high 50's
Any Special events going on?:
Who worked?:Alex, Lindsey, Amanda, Kate, Kaori (SA), Krystin (FR), Junko (Host)
Flow of Business, Cuts and Ticket Times:Start out pretty good, we got half of dining filled by 11:30 and little afternoon started to build the wait for about 3-5 parties at the most for about 30-40mins.
10 ppl walked in after we filled, so I quoted longer than it could be (45mins) otherwise we had to keep one table open for just this group which I wanted to prevent for this busy lunch, after while they decided to leave, so it was fine.
After 1pm, it went mellow, so I cut Amanda and Lindsey at 1:15.
Specials?
3 Staff members that stood out (why/how):Lindsey and Alex worked hard to help someof Mandy's tables follow up, since Mandy still needed some help.
Mandy needs to get used to busy lunch speed, I had to check with some of her tables to see if everything was fine and brought out checks.
I have talked about saying Irasshaimase at pre-shift, but still it was hardly anyone was not saying it.
I really keep educating this is the easiest and one of the most important we do at Kome.
Another note: ________________________________________________________
(kitchen) today I found the rice that i got for my lunch was way too mussy, and another butch I got was way to dry. Please make sure managers know what is the good rice is.
There are Daniel and Vincent at the kitchen this morning, but no one tasted the rice before we served, and this is something we have been talking about We HAVE TO DO QUALITY CHECK!!!
Please do not serve any rice unless the person in charge do tasting check.
This is what we make customers upset when we named our restaurant Kome and serving bad rice.
Also, those mushrooms for clear soup, some are big chunk and do not get break it up.
there are huge chunks in the Q containers even bigger than my thumb. Please instruct the cooks that they need to break those up.
________________________________________________________________
Any VIP's in? Kindo san, Sonya Cote from Eden, The gentleman who took our very first sushi class maybe... 8 yrs ago.
Comps& Void Detail:
R&M needs? New outside hose ( it has holes), the screws for those propane heater outside and has to be fixed, the wooden sign by A1 need to be hanged.
I have removed the orange code from ipad, I wasn't sure why it was still there when we can charge between the shifts, but also I have ordered portable charger, so any emergency we can use the battery next time.
86'd items/ need more?
Monday, December 15, 2014
Monday PM 12.15.14
Written By: Elizabeth
LY Dinner Sales: $4191
Projected Sales: $4385
TY Dinner Sales: $4271
+/- : +2% LY and -$114 PS
Dinner Covers: 156
Avg PPA: $27.38
I was looking at the past 2 weeks and PPA is all over the place. Let's make sure the hosts are accurate with the guest counts they are putting in. Average lunch is $16-$18 and Avg. dinner is $26-$30
Weather: Sunny and warm during the day. mid 70's, cooler in the evening.
Any Special events going on?: not that I know of
Who worked?: Clair, Joel, Miho, Stephanie, Kate CL. Kaori SA, Hiroe FR, Alley Host
Flow of Business, Cuts and Ticket Times:
Started slow but sounded busy for a while. Went on a wait around 7:30 that was about a 20-30 minute wait. Early on in the night we had a walk in 8 top and walk in 5 top that we were waiting to get up, and when they did so did about 5 other tables, so that helped whittle the wait down. Alley did great solo at the host stand, I got drinks for her when we were on a wait.
That guy that owns the trailer who never tips was in tonight (Take was talking with him at S3, I can't remember his name) The last time he was here he tipped $0. Tonight, he tipped Kate $3 on a $40 tab. So...there's that. Kate was a good sport about it though and I let her deduct the $40 from her checkout so she could keep the whole $3 (7% tip out on $40, by the way, is $2.80)
Specials?
3 Staff members that stood out (why/how):
*Clair did a good job checking in on her neighbors section, the back B's, while she was in her section. Might put that back on the shift notes, it's nice to see someone doing it.
*Alley, like I said, did a great job
Any VIP's in?
The guy from Crazy Rickys was in again tonight, sat at S1, Kate was his server. That's 2 nights in a row. I'm intrigued now and want to try his trailer, Rachel & Carlos were in after a hectic night of Ikea shopping.
Comps& Void Detail:
Voided a Poisson Cru for joel, over ring, comp'd farm salad to boh/sushiman meal because Joel misrang that too but Andrew Danger said he would eat it. Bought this guy a beer for his birthday (he didn't want dessert) SIN for A6 and S1.
R&M needs?:
*Ed (AC guy) will be out tomorrow to look at the unit in the service station to see why it's not cooling. Had the same issue today where it wouldn't get under 80 degrees.
*Dusten put the Draino down the mens sink so that should solve the clog.
*I bought more brooms (2) and a larger glass rack for the red wine glasses only. It should be placed on the bottom rack. It doesn't have that many spots (14 I think?) but it's the only one that fits the red wine glasses without fear of shattering one on your fingers trying to pry them out of the rack. I put it on the shift notes too, so that staff will have to get use to using it.
86'd items/ need more?
LY Dinner Sales: $4191
Projected Sales: $4385
TY Dinner Sales: $4271
+/- : +2% LY and -$114 PS
Dinner Covers: 156
Avg PPA: $27.38
I was looking at the past 2 weeks and PPA is all over the place. Let's make sure the hosts are accurate with the guest counts they are putting in. Average lunch is $16-$18 and Avg. dinner is $26-$30
Weather: Sunny and warm during the day. mid 70's, cooler in the evening.
Any Special events going on?: not that I know of
Who worked?: Clair, Joel, Miho, Stephanie, Kate CL. Kaori SA, Hiroe FR, Alley Host
Flow of Business, Cuts and Ticket Times:
Started slow but sounded busy for a while. Went on a wait around 7:30 that was about a 20-30 minute wait. Early on in the night we had a walk in 8 top and walk in 5 top that we were waiting to get up, and when they did so did about 5 other tables, so that helped whittle the wait down. Alley did great solo at the host stand, I got drinks for her when we were on a wait.
That guy that owns the trailer who never tips was in tonight (Take was talking with him at S3, I can't remember his name) The last time he was here he tipped $0. Tonight, he tipped Kate $3 on a $40 tab. So...there's that. Kate was a good sport about it though and I let her deduct the $40 from her checkout so she could keep the whole $3 (7% tip out on $40, by the way, is $2.80)
Specials?
3 Staff members that stood out (why/how):
*Clair did a good job checking in on her neighbors section, the back B's, while she was in her section. Might put that back on the shift notes, it's nice to see someone doing it.
*Alley, like I said, did a great job
Any VIP's in?
The guy from Crazy Rickys was in again tonight, sat at S1, Kate was his server. That's 2 nights in a row. I'm intrigued now and want to try his trailer, Rachel & Carlos were in after a hectic night of Ikea shopping.
Comps& Void Detail:
Voided a Poisson Cru for joel, over ring, comp'd farm salad to boh/sushiman meal because Joel misrang that too but Andrew Danger said he would eat it. Bought this guy a beer for his birthday (he didn't want dessert) SIN for A6 and S1.
R&M needs?:
*Ed (AC guy) will be out tomorrow to look at the unit in the service station to see why it's not cooling. Had the same issue today where it wouldn't get under 80 degrees.
*Dusten put the Draino down the mens sink so that should solve the clog.
*I bought more brooms (2) and a larger glass rack for the red wine glasses only. It should be placed on the bottom rack. It doesn't have that many spots (14 I think?) but it's the only one that fits the red wine glasses without fear of shattering one on your fingers trying to pry them out of the rack. I put it on the shift notes too, so that staff will have to get use to using it.
86'd items/ need more?
Monday 12/15/14 AM
Written By: Dusten
LY Lunch Sales:1584
Projected Sales:
TY Lunch Sales:1923
+/- : up 21% from LY
Lunch Covers:113
Avg PPA:17.02
Weather: Sunny and Gorgeous
Any Special events going on?:
Who worked?: Mandy, Krystin, Sayo, Kate CL, Jason SA, Junko training Dena on Host and Hiroe training Sigelle on FR.
Flow of Business, Cuts and Ticket Times: Nice steady lunch. We filled up just after noon. Went on a brief wait a time or two. I cut Many at 1pm, Krystin at 1:15 and Sayo at 1:30pm. There was an issue with a ticket missing on a tonkotsu ramen for one of Kate's tables. I checked the send-time and it was the same as everything else they ordered... about 32 minutes prior. Kate said they were slightly perturbed, so I knocked off 50% via recovery discount. Beyond that it was smooth sailing through calm seas.
Specials?10x bento
3 Staff members that stood out (why/how):
-I like working with Sayo. I see room for improvement in her service, however that room gets smaller and smaller.
-Kate did well. She handled the last 30 minutes of lunch service with no problem. When she came to me with the tonkotsu ramen issue she hadn't already talked to the kitchen about rushing the order, which I thought was inefficient. But beyond that everything was fine.
-I like Dena. I can feel the staff taking her in, which isn't the true test, but certainly a good sign. She let me order the roll on her sushi lunch and tried the ika in the superstar despite it freaking her out a bit. Adventurism!
Any VIP's in? Dorcy of Hausbar, there were other regulars.
Comps& Void Detail:Recovery on ramen mentioned earlier, voided a sushi lunch that wasn't made- the guest changed their mind to the bento
R&M needs?:Last night Dangerfield got a new chef coat. That needs to be deducted from his pay.
86'd items/ need more?
LY Lunch Sales:1584
Projected Sales:
TY Lunch Sales:1923
+/- : up 21% from LY
Lunch Covers:113
Avg PPA:17.02
Weather: Sunny and Gorgeous
Any Special events going on?:
Who worked?: Mandy, Krystin, Sayo, Kate CL, Jason SA, Junko training Dena on Host and Hiroe training Sigelle on FR.
Flow of Business, Cuts and Ticket Times: Nice steady lunch. We filled up just after noon. Went on a brief wait a time or two. I cut Many at 1pm, Krystin at 1:15 and Sayo at 1:30pm. There was an issue with a ticket missing on a tonkotsu ramen for one of Kate's tables. I checked the send-time and it was the same as everything else they ordered... about 32 minutes prior. Kate said they were slightly perturbed, so I knocked off 50% via recovery discount. Beyond that it was smooth sailing through calm seas.
Specials?10x bento
3 Staff members that stood out (why/how):
-I like working with Sayo. I see room for improvement in her service, however that room gets smaller and smaller.
-Kate did well. She handled the last 30 minutes of lunch service with no problem. When she came to me with the tonkotsu ramen issue she hadn't already talked to the kitchen about rushing the order, which I thought was inefficient. But beyond that everything was fine.
-I like Dena. I can feel the staff taking her in, which isn't the true test, but certainly a good sign. She let me order the roll on her sushi lunch and tried the ika in the superstar despite it freaking her out a bit. Adventurism!
Any VIP's in? Dorcy of Hausbar, there were other regulars.
Comps& Void Detail:Recovery on ramen mentioned earlier, voided a sushi lunch that wasn't made- the guest changed their mind to the bento
R&M needs?:Last night Dangerfield got a new chef coat. That needs to be deducted from his pay.
86'd items/ need more?
Sunday, December 14, 2014
Sunday Pm 12/14/14
Written By: Dusten
LY Dinner Sales: 4421
Projected Sales: 5010
TY Dinner Sales:3872
+/- :-1138 under projected and down 12% from LY
Dinner Covers:163
Avg PPA: 23.75
Weather: Wet and muggy. We had some guests from Seattle say the weather was gorgeous. I told them about the summertime.
Any Special events going on?:
Who worked?:Joel, Amanda, Sayo, Kate, Stephanie CL, Jason SA, Hiroe FR, no host
Flow of Business, Cuts and Ticket Times: Slow. We had a good pop up early on (6ish). Went on wait for about 30-45 minutes. Tables seemed to linger due to the weather. We went off wait at 7:30 and then back on briefly at 8pm. No ticket time issues. we had a single table for maybe the last 20 minutes of business. I cut Kate and Sayo around 8:20. Joel at 8:45 and Mandy at 9:15pm
Specials?
3 Staff members that stood out (why/how): I offered a couple of contests tonight. One was beating the sales goal. The other one was for $15 Kome bucks to who ever helped out the most. I kept tally of instances where servers would step outside their sections or typical duties and helped out with the bigger picture. Mandy killed it. She was everywhere doing nothing no one else couldn't do.
-Kate jumped right on me the very second she walked in the door with her helpful hints. This time she wanted to rearrange the server station so that the secondary hot water machine wasn't on top of the Asahi machine. Apparently she burned her hand during lunch on it trying to fill up a teapot when the first one was empty. I advised her to simply swap out the machines when the first one is empty. She just had her mind made up that the machine needed to be moved and we needed the red wine on top of the Asahi machine. I told her no. Other servers concurred with me. Her next gripe was that the water machine up there was too high for most of the short servers to reach. I reminded her that we had a step ladder for such problems. Jeez!
-When I cut Joel, he asked to keep a table that had just been sat in his section. No one objected, so I obliged. Not long after I realized that Sayo had run waters to the table and wasn't really sure who's table it was. Point is, If Joel is cut and his section wasn't full, I couldn't really see why he needed anyone to take waters out to his table. He certainly wasn;t in the weeds. He hadn;t even been double sat.
-Jason did a bang-up job as usual. He offered a bit of insight into the host stand shortcomings. He complained, as I helped him set up tables, that most of the hosts like to linger when they could be helping. We talked about the iPad's new charging setup and why the thing would possibly run out of juice so quickly. He and I both have noticed that there are a number of hosts that use the iPad to get on the internet. I really don't feel that is appropriate in the least. If they can read articles, they can help on the floor.
Any VIP's in? Michael, owner of Crazy Ricky's behind Hotel Vegas came in, as did the other owner at a different table. There were several tables that came in tonight that seemed to have overlapping social circles. So many people were wandering around and talking to other tables. It was a pretty cool phenomenon. They wouldn't all have come in if they hadn't all been talking about us! Friend of a friend named Vinny that works at Black Star came in. A regular named Laura with a small group.
Comps& Void Detail:I gave a FNF discount to the owner of Crazy Ricky's between him and his date they knew most of us. He'd come in with my best friend Ben, his date asked about sitting in Kate's section (she had been cut) and Joel was chatting with them for a while as well. 12% seemed appropriate. I wouldv'e rather sent them something, but by the time I knew about them, they'd already finished eating and didn't really want anything else. Voided a poisson cru to the same table: 86'd. Voided 2 hitachino beers due to a misring and the same for an order of fries.
R&M needs?:The server station couldn't get cooled down. It hovered in the 80 degree range despite the AC being set to 73-75. I don;t know if that is a result of our recent electric issues, or a problem with the unit itself. The back B's were fine. I couldn't find the old cord for the iPad so I left it up at the host stand. Doesn't seem like best idea. Can we simply shut that thing down at the end of the night? I can't imagine having it powered on continuously being good for it.
86'd items/ need more?we ran out of the poisson cru tonight.
LY Dinner Sales: 4421
Projected Sales: 5010
TY Dinner Sales:3872
+/- :-1138 under projected and down 12% from LY
Dinner Covers:163
Avg PPA: 23.75
Weather: Wet and muggy. We had some guests from Seattle say the weather was gorgeous. I told them about the summertime.
Any Special events going on?:
Who worked?:Joel, Amanda, Sayo, Kate, Stephanie CL, Jason SA, Hiroe FR, no host
Flow of Business, Cuts and Ticket Times: Slow. We had a good pop up early on (6ish). Went on wait for about 30-45 minutes. Tables seemed to linger due to the weather. We went off wait at 7:30 and then back on briefly at 8pm. No ticket time issues. we had a single table for maybe the last 20 minutes of business. I cut Kate and Sayo around 8:20. Joel at 8:45 and Mandy at 9:15pm
Specials?
3 Staff members that stood out (why/how): I offered a couple of contests tonight. One was beating the sales goal. The other one was for $15 Kome bucks to who ever helped out the most. I kept tally of instances where servers would step outside their sections or typical duties and helped out with the bigger picture. Mandy killed it. She was everywhere doing nothing no one else couldn't do.
-Kate jumped right on me the very second she walked in the door with her helpful hints. This time she wanted to rearrange the server station so that the secondary hot water machine wasn't on top of the Asahi machine. Apparently she burned her hand during lunch on it trying to fill up a teapot when the first one was empty. I advised her to simply swap out the machines when the first one is empty. She just had her mind made up that the machine needed to be moved and we needed the red wine on top of the Asahi machine. I told her no. Other servers concurred with me. Her next gripe was that the water machine up there was too high for most of the short servers to reach. I reminded her that we had a step ladder for such problems. Jeez!
-When I cut Joel, he asked to keep a table that had just been sat in his section. No one objected, so I obliged. Not long after I realized that Sayo had run waters to the table and wasn't really sure who's table it was. Point is, If Joel is cut and his section wasn't full, I couldn't really see why he needed anyone to take waters out to his table. He certainly wasn;t in the weeds. He hadn;t even been double sat.
-Jason did a bang-up job as usual. He offered a bit of insight into the host stand shortcomings. He complained, as I helped him set up tables, that most of the hosts like to linger when they could be helping. We talked about the iPad's new charging setup and why the thing would possibly run out of juice so quickly. He and I both have noticed that there are a number of hosts that use the iPad to get on the internet. I really don't feel that is appropriate in the least. If they can read articles, they can help on the floor.
Any VIP's in? Michael, owner of Crazy Ricky's behind Hotel Vegas came in, as did the other owner at a different table. There were several tables that came in tonight that seemed to have overlapping social circles. So many people were wandering around and talking to other tables. It was a pretty cool phenomenon. They wouldn't all have come in if they hadn't all been talking about us! Friend of a friend named Vinny that works at Black Star came in. A regular named Laura with a small group.
Comps& Void Detail:I gave a FNF discount to the owner of Crazy Ricky's between him and his date they knew most of us. He'd come in with my best friend Ben, his date asked about sitting in Kate's section (she had been cut) and Joel was chatting with them for a while as well. 12% seemed appropriate. I wouldv'e rather sent them something, but by the time I knew about them, they'd already finished eating and didn't really want anything else. Voided a poisson cru to the same table: 86'd. Voided 2 hitachino beers due to a misring and the same for an order of fries.
R&M needs?:The server station couldn't get cooled down. It hovered in the 80 degree range despite the AC being set to 73-75. I don;t know if that is a result of our recent electric issues, or a problem with the unit itself. The back B's were fine. I couldn't find the old cord for the iPad so I left it up at the host stand. Doesn't seem like best idea. Can we simply shut that thing down at the end of the night? I can't imagine having it powered on continuously being good for it.
86'd items/ need more?we ran out of the poisson cru tonight.
Sunday AM 12.14.15
Written By: Elizabeth
LY Lunch Sales: $2551
Projected Sales: $2651
TY Lunch Sales: $2109
+/- : -17% LY and -$542 PS
Lunch Covers: 125
Avg PPA: $16.87
Weather: Over cast then sunny then overcast, but very pleasant out. 70's
Any Special events going on?:
Who worked?: Clair, Sayo, joel, Kate CL. Alley Host, Jason SA, Mandy FR.
Flow of Business, Cuts and Ticket Times:
Busy start and continuously busy afternoon. The kitchen got jammed up shortly after 1pm when we went on a short wait, but it resulted in many 20-25 minute tickets. B1 was a 4 top with a baby that turned into a 5 top with a baby that also ordered a lot of to-go food. B8 also ordered to go food after their meal, as well as S5. It was so bizarre. Lots of tables ordering to go after their meal was over. We were on a small wait around 1pm but that was it. Otherwise it was a steady push. 5 top +3 kids were in that we were able to put in the party room. No other big tops other than that. lots of families and kids today.
It died down around 2pm, I cut down to just Clair and kate, then just kate at 2:30. 3 tables came in after that and then it died.
3 Staff members that stood out (why/how):
*Kate still isn't quite as speedy as I would like to see her at sushi bar.
*Alley did a great job at the host stand today, and always always has a great positive attitude at every shift. Really wonderful to see.
Any VIP's in?
Aaron & Stacey Franklin, I don't know if he counts but Jason Umlas was in. I inadvertently ended up buying his takoyaki because it took 25 minutes, also another regular single guy who plays in a band that Camacho knows.
Comps& Void Detail:
Kitchen Error Ticket Time for takoyaki for Umlas, FNF for the Franklins, Kome bucks for Joel's 5+ Bento. makani for everyone else.
R&M needs?:
Asked Dusten to bring some Drain-O with him for the mens sink. The other day there was water on the floor and it was because one of the pipes came out. Today I thought it was the same but it wasn't. I took apart the entire drainpipe and there was a clog that I was able to dump out and reattach to the pipe. That's where the smell is coming from though. Smelled like something died in there... So the DrainO should fix the issue should it be buried anywhere else in those pipes. But keep an eye on it.
Forgot to mention this last night. Seems like the ipad won't hold a charge, so I have it ghetto rigged to be plugged in right now.
B1 is so incredibly slanted. I know we are missing a foot from it because it snapped off (not the one that screws in, it snapped clean off) but I don't know why it still slants even if we have it propped. Can someone take a look at it and tell me if I'm crazy (in relation to the table, not otherwise)
86'd items/ need more?
LY Lunch Sales: $2551
Projected Sales: $2651
TY Lunch Sales: $2109
+/- : -17% LY and -$542 PS
Lunch Covers: 125
Avg PPA: $16.87
Weather: Over cast then sunny then overcast, but very pleasant out. 70's
Any Special events going on?:
Who worked?: Clair, Sayo, joel, Kate CL. Alley Host, Jason SA, Mandy FR.
Flow of Business, Cuts and Ticket Times:
Busy start and continuously busy afternoon. The kitchen got jammed up shortly after 1pm when we went on a short wait, but it resulted in many 20-25 minute tickets. B1 was a 4 top with a baby that turned into a 5 top with a baby that also ordered a lot of to-go food. B8 also ordered to go food after their meal, as well as S5. It was so bizarre. Lots of tables ordering to go after their meal was over. We were on a small wait around 1pm but that was it. Otherwise it was a steady push. 5 top +3 kids were in that we were able to put in the party room. No other big tops other than that. lots of families and kids today.
It died down around 2pm, I cut down to just Clair and kate, then just kate at 2:30. 3 tables came in after that and then it died.
3 Staff members that stood out (why/how):
*Kate still isn't quite as speedy as I would like to see her at sushi bar.
*Alley did a great job at the host stand today, and always always has a great positive attitude at every shift. Really wonderful to see.
Any VIP's in?
Aaron & Stacey Franklin, I don't know if he counts but Jason Umlas was in. I inadvertently ended up buying his takoyaki because it took 25 minutes, also another regular single guy who plays in a band that Camacho knows.
Comps& Void Detail:
Kitchen Error Ticket Time for takoyaki for Umlas, FNF for the Franklins, Kome bucks for Joel's 5+ Bento. makani for everyone else.
R&M needs?:
Asked Dusten to bring some Drain-O with him for the mens sink. The other day there was water on the floor and it was because one of the pipes came out. Today I thought it was the same but it wasn't. I took apart the entire drainpipe and there was a clog that I was able to dump out and reattach to the pipe. That's where the smell is coming from though. Smelled like something died in there... So the DrainO should fix the issue should it be buried anywhere else in those pipes. But keep an eye on it.
Forgot to mention this last night. Seems like the ipad won't hold a charge, so I have it ghetto rigged to be plugged in right now.
B1 is so incredibly slanted. I know we are missing a foot from it because it snapped off (not the one that screws in, it snapped clean off) but I don't know why it still slants even if we have it propped. Can someone take a look at it and tell me if I'm crazy (in relation to the table, not otherwise)
86'd items/ need more?
Saturday, December 13, 2014
Saturday 12/13/14
Written By: Elizabeth
LY Lunch Sales: $2392
Projected Sales: $2814
TY Lunch Sales: $2147
+/- : -10% LY and -$667
Lunch Covers: 133
Avg PPA: $16.14
LY Dinner Sales: $6155
Projected Sales: $7155
TY Dinner Sales: $7271
+/- : beat LY by 18% and beat PS by $116 !!!! whaaaat!!!!
Dinner Covers: 240
Avg PPA: $30.30
I haven't projected a $7k night in a very long time, and by the way it died out tonight I wasn't sure we were going to make it, but not only did we make it we exceeded it! yes!!!
Weather: Sunny and warm. good patio weather
Any Special events going on?:
Who worked?:
Lunch: Clair, Stephanie, Joel, Lindsey CL. Alley host, Hiroe FR, no SA
Dinner: Stephanie, Sayo, Sophia, Naoto, Clair CL. Mandy host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Everything ran really smoothly this afternoon. Very low key and mellow with no wait or huge rush. Slow and steady. The only issue we ran into was a 25 minute Katsudon ticket. The kitchen had run out of pork katsu and were cooking them from frozen and I hadn't been made aware until the last minute. But the guest ended up leaving happy. It was a little frustrating on the FOH side since we didn't know they were cooking from frozen and therefore didn't understand why it would take so long, so maybe just going forward, a little more communication about that.I cut clair and Stephanie at 1:30 and Joel and Lindsey closed it down. 3 tables came in after 2:30. None in the last 10 minutes.
Dinner: Started off pretty steady. Because we didn't have another host (because Ixchel quitlast week) Mandy wasn't scheduled in until 6 so I hosted for the first hour. As soon as she got here we went on a wait. I helped out at the host stand quite a bit while still running sushi bar food and checking ticket times in the kitchen. Kept me on my toes so I didn't have a whole lot of time to talk with tables. But everyone I did see seemed to be enjoying themselves. No major ticket time issues that I saw. Had one issue with a waitlist guest- Mandy called for "Harris" and a party down the list "Chris" misheard her? And responded and sat. Then Harris came in a few minutes later asking where their table was (they got the text just took a little while to respond to) and we saw that "Harris" was seated at B2. Mandy asked B2 their name...Chris. Anyhow, long story short Harris party was a bit upset, and we got them sat within 10 minutes of the debacle, and I sent them miso soups and edamame to calm them and after they ate they were happy. But it still was a sucky situation. The rest of the night went off without a hitch. Went off the wait a little after 9pm. Cut down to 2 on at 9:45 and 1 on at 10:30 but no other tables came in after 10:30. Last table left at 11:25
Also, FYI I went on Yelp tonight...that food poisoning review is gone. no where to be seen. Maybe he felt his foolishness was unwarranted. That or Yelp made him do it. Either way, I feel like I just won Yelp. YOU HEAR THAT YELP! I WON!!!
Specials?
Nothing unusual. I don't think the Poisson Cru really counts as a special after it's been on the list for over a month
3 Staff members that stood out (why/how):
*Stephanie did a great job of bussing, wiping and setting her own tables at lunch since we didn't have a busier today. Very helpful even after she was cut. At dinner she had a 10 top celebrating in the PR and they all complimented her as they left saying that both food and service were outstanding!
*Clair did a fantastic job closing. She was all over her tables and handled her section very well. Got a few compliments on her also. Actually a guy at S6 tried to poach her from us. He told her that he works for Perla's and they are hiring in January and she should apply. So naturally I went over and asked how their experience was today and they said great. I asked how Claire's service was and they said great, and I said "yeah we really value her here, she does a great job" and then that kind of killed the conversation so I just told them I was glad to hear of their experience. After I walked away I felt a bad vibe coming from his lady friend, so I got some $10 kome bucks and gave it to him and told them that Clair told me they were in the industry and that we do an industry night on Mondays so they should come in and see us again. Weird vibe continued so I just kept smiling, babbling and eventually walked away. Claire said the girl was a little short with her all night so maybe that's just how she is. Either way, I felt awkward after that.
Side note: Clair also did over $2k in sushi bar sales and never once did she seemed weeded or stressed. She asked for help where she needed it and did a great job overall, with that high of sales.
Any VIP's in?
lots of first timers today. That nice couple from Chicago were in for lunch and sat at B3 (Take knows), Barron and his family were in for dinner, My mom and brother came to visit me for dinner too.
Comps& Void Detail:
Lunch: Kome bucks for Bento winners Clair & Joel, Makani for regular emp lunches.
Dinner: FNF for Barron, FNF for my family, a few bday desserts (one was for UT Graduation getting her Masters in Film) Void Midnight sun, Stephanie didn't ring the modifier in right- it was resold, Void 2 sake nigiri, 86
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $2392
Projected Sales: $2814
TY Lunch Sales: $2147
+/- : -10% LY and -$667
Lunch Covers: 133
Avg PPA: $16.14
LY Dinner Sales: $6155
Projected Sales: $7155
TY Dinner Sales: $7271
+/- : beat LY by 18% and beat PS by $116 !!!! whaaaat!!!!
Dinner Covers: 240
Avg PPA: $30.30
I haven't projected a $7k night in a very long time, and by the way it died out tonight I wasn't sure we were going to make it, but not only did we make it we exceeded it! yes!!!
Weather: Sunny and warm. good patio weather
Any Special events going on?:
Who worked?:
Lunch: Clair, Stephanie, Joel, Lindsey CL. Alley host, Hiroe FR, no SA
Dinner: Stephanie, Sayo, Sophia, Naoto, Clair CL. Mandy host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Everything ran really smoothly this afternoon. Very low key and mellow with no wait or huge rush. Slow and steady. The only issue we ran into was a 25 minute Katsudon ticket. The kitchen had run out of pork katsu and were cooking them from frozen and I hadn't been made aware until the last minute. But the guest ended up leaving happy. It was a little frustrating on the FOH side since we didn't know they were cooking from frozen and therefore didn't understand why it would take so long, so maybe just going forward, a little more communication about that.I cut clair and Stephanie at 1:30 and Joel and Lindsey closed it down. 3 tables came in after 2:30. None in the last 10 minutes.
Dinner: Started off pretty steady. Because we didn't have another host (because Ixchel quitlast week) Mandy wasn't scheduled in until 6 so I hosted for the first hour. As soon as she got here we went on a wait. I helped out at the host stand quite a bit while still running sushi bar food and checking ticket times in the kitchen. Kept me on my toes so I didn't have a whole lot of time to talk with tables. But everyone I did see seemed to be enjoying themselves. No major ticket time issues that I saw. Had one issue with a waitlist guest- Mandy called for "Harris" and a party down the list "Chris" misheard her? And responded and sat. Then Harris came in a few minutes later asking where their table was (they got the text just took a little while to respond to) and we saw that "Harris" was seated at B2. Mandy asked B2 their name...Chris. Anyhow, long story short Harris party was a bit upset, and we got them sat within 10 minutes of the debacle, and I sent them miso soups and edamame to calm them and after they ate they were happy. But it still was a sucky situation. The rest of the night went off without a hitch. Went off the wait a little after 9pm. Cut down to 2 on at 9:45 and 1 on at 10:30 but no other tables came in after 10:30. Last table left at 11:25
Also, FYI I went on Yelp tonight...that food poisoning review is gone. no where to be seen. Maybe he felt his foolishness was unwarranted. That or Yelp made him do it. Either way, I feel like I just won Yelp. YOU HEAR THAT YELP! I WON!!!
Specials?
Nothing unusual. I don't think the Poisson Cru really counts as a special after it's been on the list for over a month
3 Staff members that stood out (why/how):
*Stephanie did a great job of bussing, wiping and setting her own tables at lunch since we didn't have a busier today. Very helpful even after she was cut. At dinner she had a 10 top celebrating in the PR and they all complimented her as they left saying that both food and service were outstanding!
*Clair did a fantastic job closing. She was all over her tables and handled her section very well. Got a few compliments on her also. Actually a guy at S6 tried to poach her from us. He told her that he works for Perla's and they are hiring in January and she should apply. So naturally I went over and asked how their experience was today and they said great. I asked how Claire's service was and they said great, and I said "yeah we really value her here, she does a great job" and then that kind of killed the conversation so I just told them I was glad to hear of their experience. After I walked away I felt a bad vibe coming from his lady friend, so I got some $10 kome bucks and gave it to him and told them that Clair told me they were in the industry and that we do an industry night on Mondays so they should come in and see us again. Weird vibe continued so I just kept smiling, babbling and eventually walked away. Claire said the girl was a little short with her all night so maybe that's just how she is. Either way, I felt awkward after that.
Side note: Clair also did over $2k in sushi bar sales and never once did she seemed weeded or stressed. She asked for help where she needed it and did a great job overall, with that high of sales.
Any VIP's in?
lots of first timers today. That nice couple from Chicago were in for lunch and sat at B3 (Take knows), Barron and his family were in for dinner, My mom and brother came to visit me for dinner too.
Comps& Void Detail:
Lunch: Kome bucks for Bento winners Clair & Joel, Makani for regular emp lunches.
Dinner: FNF for Barron, FNF for my family, a few bday desserts (one was for UT Graduation getting her Masters in Film) Void Midnight sun, Stephanie didn't ring the modifier in right- it was resold, Void 2 sake nigiri, 86
R&M needs?:
86'd items/ need more?
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