Written By: Dusten
LY Dinner Sales:v4206
Projected Sales: 5101
TY Dinner Sales: 4897
+/- : -$204 under projected but up 16% from LY
Dinner Covers: 169
Avg PPA: 28.98
Weather: Chilly, cloudy and damp
Any Special events going on?: Holiday shopping season
Who worked?: Clair, Lindsey, Joel, Sophia, Naoto CL, Dena and Stephanie Hosting, Jason SA training Sigele and Amanda FR.
Flow of Business, Cuts and Ticket Times: Tonight seemed busy. Went on wait about 6:45. Wait times went upwards of 45 minutes. We stayed full throughout most of the night. Went off wait around 9pm. I'd already cut Joel and Clair by that point, but they both had lingering tables and helped out as others needed it. Ticket times were normal for the most part. I think the kitchen may have missed a couple, but made up for it quickly. Tables either didn't notice or didn't mind. I cut Lindsey at 9:15 and Sophia at 9:45pm.
Specials? 5 clams, 11 poisson cru!, 7 tsukiji sets, 9 tsukiji carpaccio
3 Staff members that stood out (why/how):
-Dena was put to the test today. I don't think she has handled a dinner crowd the size of what we had. I was showing her as much as I knew about seating and strategizing for larger groups (we had two 6-tops walk in). Also I was showing her and Stephanie more about drinks. I think Dena could use some coaching on prioritizing steps. She wanted to take drink orders when tables needed to be sat. I told her to seat tables, and then worry about getting drink orders. It shouldn't be an issue to ask a party to hang on while we get them moved up in the wait for a table.
-Sigele cracks me up. She is so dead-pan in her delivery at times. Jason said she did better on her first day of training than most of the people he has trained in the past. Aside from a few finer points, which I encouraged him to share with her, Jason says he feels she will be able to handle the floor on her own very soon. Could it be that we have a growing level of competence among the support staff?
-actually everyone did a pretty good job tonight. No one came to me with silly problems that have obvious answers... my favorite. If there were any issues with ticket times, the servers went to the appropriate sushi or kitchen managers before bring me up to speed on it.
Any VIP's in? I recognized no one. Joel asked me to extend a FNF discount to a childhood friend of his. I gave them 10% off.
Comps& Void Detail: Edamame misring. 2 pork belly nigiri for recovery. Their Surf and Turf roll went out with an extra sauce. We offered to give them another one. They'd been ordering pork belly nigiri, and didn't want another roll, so we took off a couple of those pieces. They's asked for that as restitution specifically.
Owner comp of clams to a friend of Take.
R&M needs?:
86'd items/ need more? Red wine! Pinot Noir specifically.
Dena is still green and prioritizing will come to her as she gets more comfortable in her role. There is a lot that goes on here, so it will take some time.
ReplyDeleteRed wine: Serendipity order never came on Wednesday. I just sent an email to Kaila to find out why.