Monday AM 12/29/14

Written By:Kayo

LY Lunch Sales:$2163
Projected Sales:$2495
TY Lunch Sales:$2541
+/- :+$46 proj. +4% LY
Lunch Covers:156
Avg PPA:$16.29


Weather:Sunny but chilly high 40's

Any Special events going on?:

Who worked?:Krysten, Sophia, Joel, Dusten, Jason C,(SA) Shigel (FR) Junko (Host) Grace (host training)

Flow of Business, Cuts and Ticket Times: Busy! As soon as we opened by 11:30 we are 2/3 full with all families tables with kids.
by noon, we went on wait, but wait was never too long, every time we built the wait and we started to have several tables open, so we got nice flow and the last table was sat around 2:05.
I did not cut anyone and they all worked hard! Ticket time was good until very last minutes and around 2:00, there was the bento took about 45mins. It was for A2 the couple, and the guy has already eaten his sashimi lunch, and the bento was for the lady, I could tell they were def not happy, so I took the bento off from the check. There was another table A5., their sushi lunch and sashimi lunch took about 35mins, I have talked to the table for this one, seems they are fine and they could see us super busy and running around, and understandable, so I did not do anything else other than talking to them and apologize.

At the end, I was called by the lady at B7 the regular, she owns the Mexican restaurant ( Dusten,, what was the name?) and she was very unhappy about the server ( Joel's service), she complained he did not clean the table before the dessert hit the table, I understand she except very high level of service, but it also makes sense to me, clear the table before the dessert hit the table, no matter if we are busy or slow, so please talk about it at pre-shift.
Also she complained servers are not looking around enough when customers needs their attention.

Today, I also found Shigel carried 4 ramens at the same 3 on the tray and one on her left hand, and she normally carry the tray on the level of her head, but looking at it, it just made me worry, so I asked her to carry the level of her chest at least, otherwise if someone run into her she can drop all 3 bowls on the tray from the level of the above customers head.
I understand FR have their own way of carrying items, but we may carry different menu from they have ever worked ( such as hot bowl of noodle) so please make sure they know how to carry certain items here without being too risky.
That reminds me I have taught Jason C.  how to scoop right amount of white rice, because he was putting so much, so I told him that he can put 1/2 amount of rice he used to scoop. So please make sure all new hire knows the right amount of rice and how it should look.

Krystin, Joel sold 5 bentos and earned free makanai.
But since Krystin did not order anything she wanted to use this free makanai deal to her mistaken ramen that she had to pay for it.




Specials?

3 Staff members that stood out (why/how):Jason C did great job of turning tables good!
Shigel was very fast.I hope servers are picking up empty plates more even if we have SA> As it gets busy I start to see more servers not looking around and trying to com straight back to the POS but there were many plates they could pick up without extra effort.


Any VIP's in? The lady who owns Mexican restaurant, Dusten's friend who makes chocolate, HD family.

Comps& Void Detail:1 bento (long ticket time)

R&M needs?:

86'd items/ need more?