Written By: Elizabeth
LY Dinner Sales: $4191
Projected Sales: $4385
TY Dinner Sales: $4271
+/- : +2% LY and -$114 PS
Dinner Covers: 156
Avg PPA: $27.38
I was looking at the past 2 weeks and PPA is all over the place. Let's make sure the hosts are accurate with the guest counts they are putting in. Average lunch is $16-$18 and Avg. dinner is $26-$30
Weather: Sunny and warm during the day. mid 70's, cooler in the evening.
Any Special events going on?: not that I know of
Who worked?: Clair, Joel, Miho, Stephanie, Kate CL. Kaori SA, Hiroe FR, Alley Host
Flow of Business, Cuts and Ticket Times:
Started slow but sounded busy for a while. Went on a wait around 7:30 that was about a 20-30 minute wait. Early on in the night we had a walk in 8 top and walk in 5 top that we were waiting to get up, and when they did so did about 5 other tables, so that helped whittle the wait down. Alley did great solo at the host stand, I got drinks for her when we were on a wait.
That guy that owns the trailer who never tips was in tonight (Take was talking with him at S3, I can't remember his name) The last time he was here he tipped $0. Tonight, he tipped Kate $3 on a $40 tab. So...there's that. Kate was a good sport about it though and I let her deduct the $40 from her checkout so she could keep the whole $3 (7% tip out on $40, by the way, is $2.80)
Specials?
3 Staff members that stood out (why/how):
*Clair did a good job checking in on her neighbors section, the back B's, while she was in her section. Might put that back on the shift notes, it's nice to see someone doing it.
*Alley, like I said, did a great job
Any VIP's in?
The guy from Crazy Rickys was in again tonight, sat at S1, Kate was his server. That's 2 nights in a row. I'm intrigued now and want to try his trailer, Rachel & Carlos were in after a hectic night of Ikea shopping.
Comps& Void Detail:
Voided a Poisson Cru for joel, over ring, comp'd farm salad to boh/sushiman meal because Joel misrang that too but Andrew Danger said he would eat it. Bought this guy a beer for his birthday (he didn't want dessert) SIN for A6 and S1.
R&M needs?:
*Ed (AC guy) will be out tomorrow to look at the unit in the service station to see why it's not cooling. Had the same issue today where it wouldn't get under 80 degrees.
*Dusten put the Draino down the mens sink so that should solve the clog.
*I bought more brooms (2) and a larger glass rack for the red wine glasses only. It should be placed on the bottom rack. It doesn't have that many spots (14 I think?) but it's the only one that fits the red wine glasses without fear of shattering one on your fingers trying to pry them out of the rack. I put it on the shift notes too, so that staff will have to get use to using it.
86'd items/ need more?
Mmmmm I really started to think if I should talk to David ( the trailer guy…) I feel when he comes in the server's spirit goes down,,, ( of course….) should I ask him if he is happy with our service??? ( I am sure he will say yes, but should I extend the conversation next time??)
ReplyDeleteTalking about tipping to a guest is never easy. In the past when I have had balls enough to address a guest about a bad tip or none at all (which, in these cases it was a tab of a few hundred dollars, that I was able to do it) I've asked about their service, and if they say that everything was great, I push a little more into the details of the service by asking if they felt their server was attentive, and gave them a great experience. If they continue to say yes, then I will go into the ol "okay that's great to hear, we just weren't sure because typically for good service a gratuity of 18% is expected by the server, and because we noticed there was a tip of $0 we thought that maybe we had a misstep in service somewhere". In that instance they usually say something like "oh I thought it was included," or something along those lines.
ReplyDeleteSince you know this guy, it might be a little easier to bring it up in conversation. You don't want him to think that everyone bad mouths him here or he won't feel comfortable coming back. However, if he continues to bring morale down then we don't want him back. It's a hard call really.