Written By: Leary
LY Lunch Sales: 3556
TY Lunch Sales: 3928
+/- : +372, +10%
Lunch Covers: 211
Avg PPA: 18.62
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: A little cloudy in the morning, and sunny and warm by the afternoon
Special events?:
Who worked: Patrick, Justin, Ellen, Zayn, Sophia, Johhny Cl, Matt & John SA, Melody & Alyssa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a solid and steady Saturday. Earlier pop than normal and stayed full until the last 15 minutes of service. Never went on a big wait, but did have a few tables waiting here or there. Several 5-tops, and 1 8-top. Ticket times were good.
Had a couple of guest issues. One was the sake-toro sashimi mentioned below. The other was a guest who got an under cooked ebi fry. He didn't say anything when Johnny checked back with him, but Johnny noticed he didn't finish his food and investigated when he took his plate back to dish. I followed up with the guest and apologized for the under cooked shrimp. I tried to get him something else, but he said he was good. He also thanked us for following up with him about the matter, and said he loves the ebi fry and will be back soon.
I moved 35 to 36, and 24 to 26 so we have more 5-top options. It's harder to squeeze 5-tops into the 20s and 30s with the added 2-tops. I adjusted the floor maps in Aloha (should be updated tomorrow morning) and in Resy. I will adjust floor maps for training materials in the beginning of next week.
Specials:
3 Staff members that stood out (why/how):
-It was Melody's last shift today. She'll be missed.
-I was planning on giving John his PR at the end of the shift. I told him when we closed that I needed to talk to him before he left, and to come see me before he left. He ended up leaving so I guess he forgot, or misunderstood. I'm giving him the benefit of the doubt. His next shift is Monday morning. Devin it's back to you to knock out that PR.
-Matt did great today. He hustles and takes direction well.
-Kudos to Johnny for ensuring his guest was happy even if there wasn't a complaint made.
Any VIP's in?
John
Take & Kayo with friend
Kaya with a friend
Comps& Void Detail:
-$30 Kome Bucks
-Owner Comp for Kaya & friend
-Owner Comp for Take, Kayo, and friend
-Guest Changed Mind for a Tonkotsu that the guest didn't want corn and didn't realize it was there
-DNL for Sake Toro Sashimi for the same guest ^ mentioned above that was convinced it was bad. It was a little extra earthy and oily, but Toshi said it was pulled today and was good. I gave the table some explanation for why the taste is different from what he might be use to, but he wasn't having it. He left happy in the end and said he'd be back next week.
-Kitchen Error for Ebi Fry that went out under cooked.
R&M needs:
-Had the network cable installed today for the Aloha terminal by the host stand.
-Hand soap dispenser fell off the wall by the server station. I stuck it back up on the wall with the 3M double sided tape. There's more in the office if the others decide to fall down as well.
86'd items/ need more:
Saturday, March 31, 2018
Friday PM Recap 3/30/18
Written By: Devin Steuerwald
LY Dinner Sales: 8121.00
TY Dinner Sales: 10680.00
+/- : +2559.00, +32%
Dinner Covers: 308
Avg PPA: 34.68
Weather: Clear Currently, its 62 the high today was forecast as 73
Special events?: Good Friday
Who worked: (CL2) Dusten, (CL1) Krystin, Zayn, Sophia, Ellen, Ayaka, (BAR) Jason C and Johnny, (CT) Alyssa, (H1) Megan M training Selah, (H2) Melody, (SA1) Jake, (SA2) Beorn, (FR) Abe
Flow of Business, Cuts and Ticket Times:
Busy start to the shift with a line at the door we went on a full wait by 5:50. The wait stayed pretty small for the first hour with 15-20 min wait for 2 top and 25-35 for 3+. By 8 pm the wait grew to 40-50 min for 2 top and 60-75 min for 3+ tops. The wait came down by 9 pm it was 30-40 for 2 tops and 45-60 for 3+. Finally started to clear out and we came off the wait by 9:50. I cut SA1, H1, and CT. at 10:15 i cut down to just closers. Ticket times were great tonight with zero complaints or issues.
Ellen had a table that ordered 2 rounds of 2 gogo rolls. On the second round one of the guests found a bone from the unagi. He told Ellen and she explained to the guest that unagi has bones but he said it made him not want to eat anymore. I went over to the table and spoke with them and removed the uneaten food and took two rolls of their bill. When I went back to the table to tell them what i did they asked for the roll back...
Ayaka had a table that ordered Ika-yaki but forgot to order it without the sauce. When it arrived at the table they sent it back and asked for it to be made without the sauce.
We ran a contest again to see who could sell the most 1/2 ramens and Dusten won again!
Specials:
crab Karokke- 23
3 Staff members that stood out (why/how):
Beorn and Jake are a great SA team, I only had to help out a few times turning tables.
Jason C and Johnny had great drink times tonight, I tried to help them out by bar-backing as much as i could. ****Naoto-- the bar staff pulled all sake glasses and wine glasses and wiped their shelves down in addition to their regular weekly duty
Any VIP's in?
Comps& Void Detail:
GCM- Ika-yaki (see above note)
GCM- 2 GoGo rolls (see above note)
GCM- natto nigiri (they thought it was something else and didn't eat it so we comped it)
Bday- X1
R&M needs:
86'd items/ need more:
LY Dinner Sales: 8121.00
TY Dinner Sales: 10680.00
+/- : +2559.00, +32%
Dinner Covers: 308
Avg PPA: 34.68
Weather: Clear Currently, its 62 the high today was forecast as 73
Special events?: Good Friday
Who worked: (CL2) Dusten, (CL1) Krystin, Zayn, Sophia, Ellen, Ayaka, (BAR) Jason C and Johnny, (CT) Alyssa, (H1) Megan M training Selah, (H2) Melody, (SA1) Jake, (SA2) Beorn, (FR) Abe
Flow of Business, Cuts and Ticket Times:
Busy start to the shift with a line at the door we went on a full wait by 5:50. The wait stayed pretty small for the first hour with 15-20 min wait for 2 top and 25-35 for 3+. By 8 pm the wait grew to 40-50 min for 2 top and 60-75 min for 3+ tops. The wait came down by 9 pm it was 30-40 for 2 tops and 45-60 for 3+. Finally started to clear out and we came off the wait by 9:50. I cut SA1, H1, and CT. at 10:15 i cut down to just closers. Ticket times were great tonight with zero complaints or issues.
Ellen had a table that ordered 2 rounds of 2 gogo rolls. On the second round one of the guests found a bone from the unagi. He told Ellen and she explained to the guest that unagi has bones but he said it made him not want to eat anymore. I went over to the table and spoke with them and removed the uneaten food and took two rolls of their bill. When I went back to the table to tell them what i did they asked for the roll back...
Ayaka had a table that ordered Ika-yaki but forgot to order it without the sauce. When it arrived at the table they sent it back and asked for it to be made without the sauce.
We ran a contest again to see who could sell the most 1/2 ramens and Dusten won again!
Specials:
crab Karokke- 23
3 Staff members that stood out (why/how):
Beorn and Jake are a great SA team, I only had to help out a few times turning tables.
Jason C and Johnny had great drink times tonight, I tried to help them out by bar-backing as much as i could. ****Naoto-- the bar staff pulled all sake glasses and wine glasses and wiped their shelves down in addition to their regular weekly duty
Any VIP's in?
Comps& Void Detail:
GCM- Ika-yaki (see above note)
GCM- 2 GoGo rolls (see above note)
GCM- natto nigiri (they thought it was something else and didn't eat it so we comped it)
Bday- X1
R&M needs:
86'd items/ need more:
Friday, March 30, 2018
Friday A.M. 03/30/18
Written By: Drew
LY Lunch Sales: $2806
TY Lunch Sales: $3654(+848)
Lunch Covers: 204
Avg PPA: $17.91
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 3.49%
Weather:
Sunny and beautiful in the 60's
Special events?:
Who worked:
Zayn, Justin, John, Kelly D, Patrick(CL1), Clair(CL2), Beorn(FR), Jake(SA1), Matt(SA2), Veronica(H), Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Nice start to the day, had people slowly trickle in from right at open. Got busy and were full by 12:30. Wait time was 20-25 for 2 tops and 25-35 min for anything larger. There were plenty of large tops today. Had a 6 tops, 5 top, 9 top all come in at the same time. Then we had an 8 top come in 10 min later.
-The 8 top called ahead around 11:50 and spoke to Veronica and told her they wanted to make a reservation at 12:30 pm for 7 people. Veronica told them we only take reservations for parties of 8-24, so of course they called back 10 min later and said they had 8 people. I took the phone after Lindsey spoke to them saying Veronica said they would be able to make a reservation if they had 9 people and let them know we dont take same day reservations and apologized if they were misinformed. The woman on the phone was really nice considering how things could have gone awry. She said it was fine and that she mostly just wanted to give us a heads up.
-By 1 pm we were on a 30 min wait for about a whole 10 min then a bunch of tables got up at the same time and I helped the SA's and Veronica get every tables buss and reset, while Leary gracefully handled the flood of food that was coming from the expo window with Beorn.
*Side Note- Angel came up to me after the shift while closing and handed me his key and told me that it would be his last day with us. He didn't say why other than he didn't want to work for us anymore. I know in the past he's been upset because not every sushi chef is as fast as he is when prepping, but its just speculation at this point. I asked if he would at least give me 1 week before but he said he couldn't.
Specials:
3 Staff members that stood out (why/how):
-Everyone did great at times but overall there wasn't enough multitasking which put some strain on other employees that were. I saw everyone hustling and moving fast for sure though.
-Zayn Was great at vocalizing when and where he needed help at.
-Patrick seemed to have some trouble multi tasking the most and not asking the right people for help when he needed it.
-Veronica needed a lot of help today and i feel like almost every time i work with her i have to jump in and help. She started to panic a little when a lot of people all came in at once. She needs have more confidence in the actions she executes.
Any VIP's in?
-Friend of Kelly&Zayn
-Som Rob
-A couple I didn't recognize but Leary did, they just had a baby.
Comps& Void Detail:
-FNF x Kelly and Zayn friend
R&M needs:
-Ben with litmus came to repair window on swinging doors to kitchen
86'd items/ need more:
LY Lunch Sales: $2806
TY Lunch Sales: $3654(+848)
Lunch Covers: 204
Avg PPA: $17.91
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 3.49%
Weather:
Sunny and beautiful in the 60's
Special events?:
Who worked:
Zayn, Justin, John, Kelly D, Patrick(CL1), Clair(CL2), Beorn(FR), Jake(SA1), Matt(SA2), Veronica(H), Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Nice start to the day, had people slowly trickle in from right at open. Got busy and were full by 12:30. Wait time was 20-25 for 2 tops and 25-35 min for anything larger. There were plenty of large tops today. Had a 6 tops, 5 top, 9 top all come in at the same time. Then we had an 8 top come in 10 min later.
-The 8 top called ahead around 11:50 and spoke to Veronica and told her they wanted to make a reservation at 12:30 pm for 7 people. Veronica told them we only take reservations for parties of 8-24, so of course they called back 10 min later and said they had 8 people. I took the phone after Lindsey spoke to them saying Veronica said they would be able to make a reservation if they had 9 people and let them know we dont take same day reservations and apologized if they were misinformed. The woman on the phone was really nice considering how things could have gone awry. She said it was fine and that she mostly just wanted to give us a heads up.
-By 1 pm we were on a 30 min wait for about a whole 10 min then a bunch of tables got up at the same time and I helped the SA's and Veronica get every tables buss and reset, while Leary gracefully handled the flood of food that was coming from the expo window with Beorn.
*Side Note- Angel came up to me after the shift while closing and handed me his key and told me that it would be his last day with us. He didn't say why other than he didn't want to work for us anymore. I know in the past he's been upset because not every sushi chef is as fast as he is when prepping, but its just speculation at this point. I asked if he would at least give me 1 week before but he said he couldn't.
Specials:
3 Staff members that stood out (why/how):
-Everyone did great at times but overall there wasn't enough multitasking which put some strain on other employees that were. I saw everyone hustling and moving fast for sure though.
-Zayn Was great at vocalizing when and where he needed help at.
-Patrick seemed to have some trouble multi tasking the most and not asking the right people for help when he needed it.
-Veronica needed a lot of help today and i feel like almost every time i work with her i have to jump in and help. She started to panic a little when a lot of people all came in at once. She needs have more confidence in the actions she executes.
Any VIP's in?
-Friend of Kelly&Zayn
-Som Rob
-A couple I didn't recognize but Leary did, they just had a baby.
Comps& Void Detail:
-FNF x Kelly and Zayn friend
R&M needs:
-Ben with litmus came to repair window on swinging doors to kitchen
86'd items/ need more:
Thursday, March 29, 2018
Thursday PM Recap 3/29/18
Written By: Devin Steuerwald
LY Dinner Sales: 5619.00
TY Dinner Sales: 9257.00
+/- : +3638.00, +65%
Dinner Covers: 284
Avg PPA: 32.60
Weather: Sunny and nice outside
Special events?: n/a
Who worked: Dusten (CL1), Kelly D (CL2), Ellen, Angela, Justin, Marsha, Lindsey and Johnny (Bar), Abe (FR), Alyssa (CT), Melody (H1), Veronica (H2), Jake (SA1) Beron (SA2)
Flow of Business, Cuts and Ticket Times:
Started out steady with a small line at the door we didnt go on a full wait till 6:10. The wait stayed small about 25-30 until about 8pm when we got a pretty large pop. Wait times jumped to 40-50 for a 2 top and 50-60 for 3+. Kitchen got hit pretty hard at this time as well, they had a full rail of tixs for about 30 min. Some tix times got a little on the high side but nothing that was complained about or needed comping. By 9pm the wait came down to 20-25 min for a 2 top and 20-30 min for a 3+. We came off the wait at 9:45. Cut H1, CT, and SA1, closed full on waitstaff. For the most part tix times were great tonight especially for the amount of business we had.
Had an issue with Angela closing down a guest CC on the wrong check. We couldn't figure out what happened until she went to run her checkout and she realized she had an open check. Marsha brought it to my attention that one of her checks was already closed out but she didn't do it. Luckily Angela remembered her guest name and it matched the slip closed out on Marsha number. I transferred the CC payment to the right check and included the gratuity towards the bill but there was still a balance of 13.56 that i comped to Kome Bucks. I talked to Angela and let her know that she needs to be more careful when closing out checks.
Host stand had a guest "go over" their quote time by 45 min. When i followed up with the host stand they told me that they called the guests name and texted them but no one ever answered. when we got them sat I sent out edamame and shumai as a recovery. I went over and apologized, they were not upset and said that they were talking and didn't hear their name. I guess the host stand entered in their number wrong and that's why they didn't get the texts. At the end of their meal I also gave them a promo card for their next visit.
Had a guest complain that we didn't send out a birthday dessert as a "surprise". Apparently the guest told the Host stand, who told Ellen, Who offered dessert at the end of the meal and they said they didn't want any. After they paid out she went to the host stand to complain, I went up and got the story from Ellen. When I asked why they refused dessert when Ellen asked and they said they wanted it to be a surprise.... I apologized and offered them a $15 promo card as a recovery...
We ordered pizza for the staff tonight, from Papa Johns because its cheap.
Specials:
3 Staff members that stood out (why/how):
Jake was a busing beast tonight! every time I would go to help bus a table he would beat me there !
Johnny and Lindsey held down the bar like champs tonight!
Most of the wait staff were on doubles today and everyone kept a possative attitude all shift
Any VIP's in?
samantha Inoue-Harte ( voice actress/ producer) friend of Devin's
Maggie from SaTen
Comps& Void Detail:
Bday X2
GCM- miscomunication, wanted blue fin instead of, not as well as- 2 hamachi nigiri
Emp day off- Maggie
FnF- Sammi, Devin's friend
Kome Bucks-$15
Kome Bucks- $13.56 (angela mistake see above note)
Rec- (long quote time see above note)
DNL- 2 Ikura Nigiri- guest ate one and said he didnt like it and changed to salmon
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5619.00
TY Dinner Sales: 9257.00
+/- : +3638.00, +65%
Dinner Covers: 284
Avg PPA: 32.60
Weather: Sunny and nice outside
Special events?: n/a
Who worked: Dusten (CL1), Kelly D (CL2), Ellen, Angela, Justin, Marsha, Lindsey and Johnny (Bar), Abe (FR), Alyssa (CT), Melody (H1), Veronica (H2), Jake (SA1) Beron (SA2)
Flow of Business, Cuts and Ticket Times:
Started out steady with a small line at the door we didnt go on a full wait till 6:10. The wait stayed small about 25-30 until about 8pm when we got a pretty large pop. Wait times jumped to 40-50 for a 2 top and 50-60 for 3+. Kitchen got hit pretty hard at this time as well, they had a full rail of tixs for about 30 min. Some tix times got a little on the high side but nothing that was complained about or needed comping. By 9pm the wait came down to 20-25 min for a 2 top and 20-30 min for a 3+. We came off the wait at 9:45. Cut H1, CT, and SA1, closed full on waitstaff. For the most part tix times were great tonight especially for the amount of business we had.
Had an issue with Angela closing down a guest CC on the wrong check. We couldn't figure out what happened until she went to run her checkout and she realized she had an open check. Marsha brought it to my attention that one of her checks was already closed out but she didn't do it. Luckily Angela remembered her guest name and it matched the slip closed out on Marsha number. I transferred the CC payment to the right check and included the gratuity towards the bill but there was still a balance of 13.56 that i comped to Kome Bucks. I talked to Angela and let her know that she needs to be more careful when closing out checks.
Host stand had a guest "go over" their quote time by 45 min. When i followed up with the host stand they told me that they called the guests name and texted them but no one ever answered. when we got them sat I sent out edamame and shumai as a recovery. I went over and apologized, they were not upset and said that they were talking and didn't hear their name. I guess the host stand entered in their number wrong and that's why they didn't get the texts. At the end of their meal I also gave them a promo card for their next visit.
Had a guest complain that we didn't send out a birthday dessert as a "surprise". Apparently the guest told the Host stand, who told Ellen, Who offered dessert at the end of the meal and they said they didn't want any. After they paid out she went to the host stand to complain, I went up and got the story from Ellen. When I asked why they refused dessert when Ellen asked and they said they wanted it to be a surprise.... I apologized and offered them a $15 promo card as a recovery...
We ordered pizza for the staff tonight, from Papa Johns because its cheap.
Specials:
3 Staff members that stood out (why/how):
Jake was a busing beast tonight! every time I would go to help bus a table he would beat me there !
Johnny and Lindsey held down the bar like champs tonight!
Most of the wait staff were on doubles today and everyone kept a possative attitude all shift
Any VIP's in?
samantha Inoue-Harte ( voice actress/ producer) friend of Devin's
Maggie from SaTen
Comps& Void Detail:
Bday X2
GCM- miscomunication, wanted blue fin instead of, not as well as- 2 hamachi nigiri
Emp day off- Maggie
FnF- Sammi, Devin's friend
Kome Bucks-$15
Kome Bucks- $13.56 (angela mistake see above note)
Rec- (long quote time see above note)
DNL- 2 Ikura Nigiri- guest ate one and said he didnt like it and changed to salmon
R&M needs:
86'd items/ need more:
Thursday A.M. 3/29/18
Written By: Drew
LY Lunch Sales: $2183
TY Lunch Sales: $2585
+/- : +18%
Lunch Covers: 126
Avg PPA: $20.52
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 5.88%
Weather:
-Mostly Cloudy in the 60's
Special events?:
Who worked:
-Patrick, Ellen, Marsha, Kelly D, Ayaka(CL1), Zayn(CL2), Abe(FR), John(H), Jake(SA), Krystin(Bar)
Flow of Business, Cuts and Ticket Times:
- Started off slow. only had 3 tables for the first 45 min. Picked up more between 12-1 but didn't fill up completely or go on a wait but for incomplete parties. Cut the doubles at 1 pm and then went 2 on at 1:30 pm.
-Came in to work and John was working for Alyssa at Host stand, Patrick was working for Justin, and told me Justin would be taking his PM shift. I felt really out of the loop today. Aren't employees suppose to be approved before just swapping shifts? Ayaka told me Kelly was taking her shift tonight and ask me what she needed to do, and i told her to go in to 7 shifts and release her shift to a specific person which they can do. Then Kelly just has to approved that she wants it by picking it up, not sure if the next step will ask for a manager approval, in the event that it does, can we have employees start following these steps. Otherwise there is no point in printing out a daily roster if its going to be wrong.
-Had a man come in around 2 pm named Tim, he said he was a blogger and wanted to take pics with our chefs and of our food to post on his Instagram. Anyways I told him to reach out to our Marketing/Social Media Director and was going to give him Chelsea's card but we didn't seem to have any here. So I just gave him mine with her information on the back.
Specials:
3 Staff members that stood out (why/how):
-No one really stood out to me. Everyone was doing what they were suppose to be doing.
-Attitudes overall were positive though!
Any VIP's in?
Comps& Void Detail:
-$15 Kome Bucks =Grand opening
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2183
TY Lunch Sales: $2585
+/- : +18%
Lunch Covers: 126
Avg PPA: $20.52
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 5.88%
Weather:
-Mostly Cloudy in the 60's
Special events?:
Who worked:
-Patrick, Ellen, Marsha, Kelly D, Ayaka(CL1), Zayn(CL2), Abe(FR), John(H), Jake(SA), Krystin(Bar)
Flow of Business, Cuts and Ticket Times:
- Started off slow. only had 3 tables for the first 45 min. Picked up more between 12-1 but didn't fill up completely or go on a wait but for incomplete parties. Cut the doubles at 1 pm and then went 2 on at 1:30 pm.
-Came in to work and John was working for Alyssa at Host stand, Patrick was working for Justin, and told me Justin would be taking his PM shift. I felt really out of the loop today. Aren't employees suppose to be approved before just swapping shifts? Ayaka told me Kelly was taking her shift tonight and ask me what she needed to do, and i told her to go in to 7 shifts and release her shift to a specific person which they can do. Then Kelly just has to approved that she wants it by picking it up, not sure if the next step will ask for a manager approval, in the event that it does, can we have employees start following these steps. Otherwise there is no point in printing out a daily roster if its going to be wrong.
-Had a man come in around 2 pm named Tim, he said he was a blogger and wanted to take pics with our chefs and of our food to post on his Instagram. Anyways I told him to reach out to our Marketing/Social Media Director and was going to give him Chelsea's card but we didn't seem to have any here. So I just gave him mine with her information on the back.
Specials:
3 Staff members that stood out (why/how):
-No one really stood out to me. Everyone was doing what they were suppose to be doing.
-Attitudes overall were positive though!
Any VIP's in?
Comps& Void Detail:
-$15 Kome Bucks =Grand opening
R&M needs:
86'd items/ need more:
Wednesday, March 28, 2018
Wed PM Recap 3/28/18
Written By:Devin Steuerwald
LY Dinner Sales: 5199.00
TY Dinner Sales: 7739.00
+/- : +2540.00, +49%
Dinner Covers: 250
Avg PPA: 30.96
Weather: Rainy off and on, currently its 64 the high today was 71
Special events?: n/a
Who worked: Sophia (CL2), Zayn (CL1), Mandy, Angela, Justin, grace and Lindsey (bar), Beorn (SA), Abe (FR), Megan T (H1), Megan M (H2) training Selah at Host
Flow of Business, Cuts and Ticket Times:
Steady start with a small line at the door for HH, we went on a full wait 6:30. By 7pm the wait for a 2 30-40 and a 3+ 40-50 min. we had a handful of larger parties with a 8 top, 7 top, and a 6 top. the wait came down a little by 8 pm, we were at 25-30 for a 2 and 30-40 for a 3+. We had one guest go over their quote tie by 15 mins, I sent out edamame and went over and apologized to the table, they were not upset. We came off the wait by 9pm. Cut H1 and had here walk through closing duties and cut duties with Selah and cut her as well. At 9:30 we started to clear out a little so I went down to just closers.
Angela had a table that complained about the Aji nigiri tasting off. I had Toshi taste and he said it tasted a little old. He opened up a new filet and we sent out a new nigiri piece over to the table. I ran it out and apologized that they didn't like their first piece. He said that the remake was great and he thanked us for sending out a remake.
Specials: verbal 1/2 ramen----tomorrow I will run a contest with the servers on 1/2 ramen sales.
3 Staff members that stood out (why/how):
Justin did a great job running food tonight, not just his own for everyone!
Bar got hit pretty hard around 8, I was able to hop back there and knock out beers/wine/sakes and we got caught up pretty fast. Grace is a pretty fast and accurate bartender. She did an amazing job knocking out a full rail of specialty cocktails
Selah did a great job at her host train, her greetings were good and loud. She seems like she is learning everything fast!
Any VIP's in?
Kayo's friends
Justin's wife
Comps& Void Detail:
DNL- aji nigiri (see above note)
Guest changed mind(GCM)- yakitori set is what they ordered but they wanted yakiniku
GCM- koko roll guest took one bite and said it was not what they wanted.
GCM- ordered anago Lindsey repeated the order back and guest said yes but the guest wanted Naoto...
GCM- guest ordered "wings" Sophia asked if they wanted the hot wings or the sweeter wings. they said hot so she sent out dynamite but when they came out she said she wanted tori teba
KIT Error- Kaki fry- was ran to the wrong table so Abe thought it was extra but it was not and it had to be remade.
Recovery- long wait time- edamame
Owner comp- Kayo's friends 5 zato-ichi
FnF- 4 Zato's for Justin's wife's table
bday- X1
kome bucks- $15
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5199.00
TY Dinner Sales: 7739.00
+/- : +2540.00, +49%
Dinner Covers: 250
Avg PPA: 30.96
Weather: Rainy off and on, currently its 64 the high today was 71
Special events?: n/a
Who worked: Sophia (CL2), Zayn (CL1), Mandy, Angela, Justin, grace and Lindsey (bar), Beorn (SA), Abe (FR), Megan T (H1), Megan M (H2) training Selah at Host
Flow of Business, Cuts and Ticket Times:
Steady start with a small line at the door for HH, we went on a full wait 6:30. By 7pm the wait for a 2 30-40 and a 3+ 40-50 min. we had a handful of larger parties with a 8 top, 7 top, and a 6 top. the wait came down a little by 8 pm, we were at 25-30 for a 2 and 30-40 for a 3+. We had one guest go over their quote tie by 15 mins, I sent out edamame and went over and apologized to the table, they were not upset. We came off the wait by 9pm. Cut H1 and had here walk through closing duties and cut duties with Selah and cut her as well. At 9:30 we started to clear out a little so I went down to just closers.
Angela had a table that complained about the Aji nigiri tasting off. I had Toshi taste and he said it tasted a little old. He opened up a new filet and we sent out a new nigiri piece over to the table. I ran it out and apologized that they didn't like their first piece. He said that the remake was great and he thanked us for sending out a remake.
Specials: verbal 1/2 ramen----tomorrow I will run a contest with the servers on 1/2 ramen sales.
3 Staff members that stood out (why/how):
Justin did a great job running food tonight, not just his own for everyone!
Bar got hit pretty hard around 8, I was able to hop back there and knock out beers/wine/sakes and we got caught up pretty fast. Grace is a pretty fast and accurate bartender. She did an amazing job knocking out a full rail of specialty cocktails
Any VIP's in?
Kayo's friends
Justin's wife
Comps& Void Detail:
DNL- aji nigiri (see above note)
Guest changed mind(GCM)- yakitori set is what they ordered but they wanted yakiniku
GCM- koko roll guest took one bite and said it was not what they wanted.
GCM- ordered anago Lindsey repeated the order back and guest said yes but the guest wanted Naoto...
GCM- guest ordered "wings" Sophia asked if they wanted the hot wings or the sweeter wings. they said hot so she sent out dynamite but when they came out she said she wanted tori teba
KIT Error- Kaki fry- was ran to the wrong table so Abe thought it was extra but it was not and it had to be remade.
Recovery- long wait time- edamame
Owner comp- Kayo's friends 5 zato-ichi
FnF- 4 Zato's for Justin's wife's table
bday- X1
kome bucks- $15
R&M needs:
86'd items/ need more:
Wednesday AM 3/28/18 Recap
Written By: Annie
LY Lunch Sales: $1904
TY Lunch Sales: $2502
+/- : + $598 / + 31%
Lunch Covers: 122
Avg PPA: $20.51
Previous Days Labor: 26%
Previous Days Comps: $793.25 / 9%
Controllable Comps: $38.5 / 4.85%
Weather: Very cloudy with a chance of scattered showers all day long. Should clear up by the evening.
Special events?: N/A
Who worked: C1: Ayaka; C2: Johnny; Angela; Marsha; Naoto on Bar w/section; Host: Brittany; FR: Hiroe; SA: Juan
Flow of Business, Cuts and Ticket Times: It was pouring down rain right when we opened at 11, but we had 2 tables as soon as we opened the doors. We never went on a wait, but stayed full all afternoon until about 1:30PM when i cut down to 2 servers on. Ticket times were good for the kitchen and sushi bar, but we had a lot of re-fires on Ramen today. Guests were not effected, but it got confusing in the window once or twice and we ended up tossing a few ramen in the process.
Specials: N/A
3 Staff members that stood out (why/how):
Angela did not check her section correctly this morning, so she did not know that she had table 51, who sat for about 10 minutes before stopping her to ask about their server. This is the second day in a row that this happened (Ayaka yesterday,) so I'm assuming it has something to do with the new tables. I explained to her the importance of checking the sections thoroughly BEFORE we open, rather than everyone running up to the computer to look once tables have already been sat. The guys were super understanding when I talked to them, and I sent them some edamame and shishito peppers and they were thrilled.
Everyone this morning seemed rushed to open. I think maybe it was just that it was Ayaka, Angela and Marsha (all newbies.) But they got it together right at 11AM and we had a pretty smooth service. Everyone was pleasant despite the gloomy weather.
Any VIP's in?
Alyssa's mom brought some guests in for a birthday.
An old friend of a friend (and Kome regular) named Kay.
Somm Rob
Comps& Void Detail:
Recovery - Edamame & Shishitos (Notes above)
Birthday X 1
Server misring - Johnny rang in a Spicy tonkatsu, but it should have been a regular with just kimchi on the side... which only added to the ramen confusion today.
DNL - (Which I guess should have been a Guest Changed Mind) Guest ordered a yakiniku with Johnny, but when it hit the table, they meant dinner style. So we switched it in the computer to reflect on the check and just gave them the salad for free.
Kome Bucks X $35
R&M needs:
86'd items/ need more: We only have 3 cases of napkins left in the office. Is this a standing order or do we need to place an order when we are low?
We got more chopsticks and soy containers in today!
LY Lunch Sales: $1904
TY Lunch Sales: $2502
+/- : + $598 / + 31%
Lunch Covers: 122
Avg PPA: $20.51
Previous Days Labor: 26%
Previous Days Comps: $793.25 / 9%
Controllable Comps: $38.5 / 4.85%
Weather: Very cloudy with a chance of scattered showers all day long. Should clear up by the evening.
Special events?: N/A
Who worked: C1: Ayaka; C2: Johnny; Angela; Marsha; Naoto on Bar w/section; Host: Brittany; FR: Hiroe; SA: Juan
Flow of Business, Cuts and Ticket Times: It was pouring down rain right when we opened at 11, but we had 2 tables as soon as we opened the doors. We never went on a wait, but stayed full all afternoon until about 1:30PM when i cut down to 2 servers on. Ticket times were good for the kitchen and sushi bar, but we had a lot of re-fires on Ramen today. Guests were not effected, but it got confusing in the window once or twice and we ended up tossing a few ramen in the process.
Specials: N/A
3 Staff members that stood out (why/how):
Angela did not check her section correctly this morning, so she did not know that she had table 51, who sat for about 10 minutes before stopping her to ask about their server. This is the second day in a row that this happened (Ayaka yesterday,) so I'm assuming it has something to do with the new tables. I explained to her the importance of checking the sections thoroughly BEFORE we open, rather than everyone running up to the computer to look once tables have already been sat. The guys were super understanding when I talked to them, and I sent them some edamame and shishito peppers and they were thrilled.
Everyone this morning seemed rushed to open. I think maybe it was just that it was Ayaka, Angela and Marsha (all newbies.) But they got it together right at 11AM and we had a pretty smooth service. Everyone was pleasant despite the gloomy weather.
Any VIP's in?
Alyssa's mom brought some guests in for a birthday.
An old friend of a friend (and Kome regular) named Kay.
Somm Rob
Comps& Void Detail:
Recovery - Edamame & Shishitos (Notes above)
Birthday X 1
Server misring - Johnny rang in a Spicy tonkatsu, but it should have been a regular with just kimchi on the side... which only added to the ramen confusion today.
DNL - (Which I guess should have been a Guest Changed Mind) Guest ordered a yakiniku with Johnny, but when it hit the table, they meant dinner style. So we switched it in the computer to reflect on the check and just gave them the salad for free.
Kome Bucks X $35
R&M needs:
86'd items/ need more: We only have 3 cases of napkins left in the office. Is this a standing order or do we need to place an order when we are low?
We got more chopsticks and soy containers in today!
Tuesday, March 27, 2018
Tuesday PM 3/27/18 Recap
Written By: Annie
LY Dinner Sales: $5374
TY Dinner Sales: $5789
+/- : + $415 / + 8%
Dinner Covers: 198
Avg PPA: $29.24
Weather: Cloudy with a pretty good shower at 6:15PM. Overcast and gloomy all night.
Special events?: N/A
Who worked: C1: John H.; C2: Clair; Krystin; Ayaka; Marsha; Lindsey & Camacho on Bar w/Section; FR: Beorn; SA; Juan; H1: Megan T.; H2: Vern
Flow of Business, Cuts and Ticket Times: We only went on a small wait tonight around 7:30PM. we only had 4 parties waiting for about 20 minutes and then pretty much slowly died out over the rest of the evening. I cut Megan T., Ayaka and Krystin at 8:30PM, then went down to 2 on by 9PM.
Specials: N/A
3 Staff members that stood out (why/how):
Ayaka totally did not see a table in her section (36) until they asked Veronica who their server was 8 minutes after they had been sat. Ayaka went to them right away and apologized. They seemed very cool about it, but I also apologized to them and told them that we would send them some apps when I ran their drinks from the bar. They were very appreciative. Ayaka was embarrassed that she missed them. She also had a few misrings tonight that she corrected after sending in the tickets, but she was just a little bit off. She apologized again at the end of the night.
John had a slow night before we made cuts. He got a few tables after 9PM and did very well. He did have a miscommunication with a roll that the guest ordered by number from the sushi card. He repeated back the number, not the name, and the guest was one number off, so they ended up getting the wrong roll. They offered to try it, but they ended up not liking it. I reiterated the importance of repeating the orders back in a new way (in this case, the name of the roll instead of the number) to ensure accuracy.
Juan did a good job of keeping busy tonight. He was pretty on top of tables as they left. I did remind him to reset the soy dishes at the sushi bar, but other than that, he was on it.
Beorn dropped a piece of camembert as a dessert as he was setting it at the sushi bar. He left the plate and offered to get the couple another replacement piece of cheese but they said it wasn't necessary. I went and talked to them and apologized, and they were super sweet, so I just comped the whole dish. They are regulars and were very sweet. What is the proper protocol for something like that? Should the whole dish get brought back to the window to be re-fired?
Marsha killed it all the way around. She's awesome. Every time I would try to run her food, she'd be right there ready to take it. She was also able to communicate when she did need help.
Any VIP's in?
Sa-ten and Daruma folks
Mandy and her parents
Comps& Void Detail:
F&F - We sent Mandy and her parents some fried ice cream
Kitchen Error - Tori Teba - undercooked
Birthday X 3
Recovery - Shishitos and Edamame (Notes above)
Employee Day Off: Mandy / Daruma / Sa-Ten
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5374
TY Dinner Sales: $5789
+/- : + $415 / + 8%
Dinner Covers: 198
Avg PPA: $29.24
Weather: Cloudy with a pretty good shower at 6:15PM. Overcast and gloomy all night.
Special events?: N/A
Who worked: C1: John H.; C2: Clair; Krystin; Ayaka; Marsha; Lindsey & Camacho on Bar w/Section; FR: Beorn; SA; Juan; H1: Megan T.; H2: Vern
Flow of Business, Cuts and Ticket Times: We only went on a small wait tonight around 7:30PM. we only had 4 parties waiting for about 20 minutes and then pretty much slowly died out over the rest of the evening. I cut Megan T., Ayaka and Krystin at 8:30PM, then went down to 2 on by 9PM.
Specials: N/A
3 Staff members that stood out (why/how):
Ayaka totally did not see a table in her section (36) until they asked Veronica who their server was 8 minutes after they had been sat. Ayaka went to them right away and apologized. They seemed very cool about it, but I also apologized to them and told them that we would send them some apps when I ran their drinks from the bar. They were very appreciative. Ayaka was embarrassed that she missed them. She also had a few misrings tonight that she corrected after sending in the tickets, but she was just a little bit off. She apologized again at the end of the night.
John had a slow night before we made cuts. He got a few tables after 9PM and did very well. He did have a miscommunication with a roll that the guest ordered by number from the sushi card. He repeated back the number, not the name, and the guest was one number off, so they ended up getting the wrong roll. They offered to try it, but they ended up not liking it. I reiterated the importance of repeating the orders back in a new way (in this case, the name of the roll instead of the number) to ensure accuracy.
Juan did a good job of keeping busy tonight. He was pretty on top of tables as they left. I did remind him to reset the soy dishes at the sushi bar, but other than that, he was on it.
Beorn dropped a piece of camembert as a dessert as he was setting it at the sushi bar. He left the plate and offered to get the couple another replacement piece of cheese but they said it wasn't necessary. I went and talked to them and apologized, and they were super sweet, so I just comped the whole dish. They are regulars and were very sweet. What is the proper protocol for something like that? Should the whole dish get brought back to the window to be re-fired?
Marsha killed it all the way around. She's awesome. Every time I would try to run her food, she'd be right there ready to take it. She was also able to communicate when she did need help.
Any VIP's in?
Sa-ten and Daruma folks
Mandy and her parents
Comps& Void Detail:
F&F - We sent Mandy and her parents some fried ice cream
Kitchen Error - Tori Teba - undercooked
Birthday X 3
Recovery - Shishitos and Edamame (Notes above)
Employee Day Off: Mandy / Daruma / Sa-Ten
R&M needs:
86'd items/ need more:
Tuesday AM Recap 3/27/18
Written By: Devin Steuerwald
LY Lunch Sales: 2034.00
TY Lunch Sales: 2062.00
+/- : +28.00, +1%
Lunch Covers: 110
Avg PPA: 18.75
Previous Days Labor: 27%
Previous Days Comps: 9%
Controllable Comps: 3.80%
Weather: Cloudy currently the high will be 82 with thunderstorms later today
Special events?: n/a
Who worked:
Ayaka (CL1), Johnny (CL2), John H, Mandy, Naoto (Bar), Matt (SA), Beorn (FR), Brittany (H1)
Flow of Business, Cuts and Ticket Times:
Today started off a little better than yesterday with us doing 45 covers in the first hour of service. the next hour stayed about the same pace with us doing another 43 cover from 12:00 to 1:00pm. started to thin out and slow down so I cut down to just closers at 1:20. We added another 20+ covers to close down the lunch shift. Ticket times were great except for the one ticket below.
I had a small issue with Josh and Beron today. we had a table that ordered 2 ramens. one was made the other was made incorrectly so Josh told Beorn to run it, he did. Mandy noticed that the ticket was sold incomplete so she asked Beorn why. He told her that Josh told him to sell it and that he was waiting on the other, when the ticket time got around 20 min he called for it. Josh thought it had already been made. Josh asked for me to watch the window and he started to question why Beorn didn't tell him sooner or why he ran the ticket incomplete. I told Josh that this wasn't helpful and that we need to get the other ramen out. Josh went into the kitchen and started questioning how many tables the server had and why didn't they catch the mistake. That's when I cut him off and told him that he wasn't helping the situation and that I needed him to manage the BOH and leave the FOH to me. Beorn told me that he second guesses himself when talking to the kitchen about tix times because he gets snapped at often. I told him that it is his job to call out long ticket times and anyone that snaps at him can talk to me. When the ramen came up I ran it to the table where the other guest was waiting to eat her ramen until her friend had theirs. I offered to remake her ramen since it had been sitting there waiting, but she said it was still hot and she was fine. I thanked them for being so kind about our mistake and offed them a dessert on the house but they didn't have room. I gave them a $15 Kome bucks card for their next visit as a recovery.
I had to go over the finer points of the no take out rules with Ayaka. She had a guest ask for a togo ramen. She told them we dont do togo orders but they can box up anything and she was trying to suggest the guest box up the noodles separate fro the broth, but the guest misunderstood her and that he could order the noodles on the side. So when the guest ordered the ramen he though it was coming with noodles on the side, when it didn't he sent it back. That's when Ayaka got me involved and told me what was happening. I went ahead and had the kitchen remake the ramen with noodles on the side, I ran it out to the guest and explained our togo policy. they understood and were not upset.
Specials:
3 Staff members that stood out (why/how):
Naoto for opening the store for me while I was at the HR class. Thanks buddy!
Any VIP's in?
Comps& Void Detail:
FOH error- see note about ayaka above- miso ramen remake
bday- X1
R&M needs:
the window to the door to the dish pit feels like its is about to fall out. I'm worried someone might cut their hand on it.
our website has a bit of a "glitch". if you google Kome, then click on website from our google business listing, it momentarily brings up an old version of our website with our old reservation policy. I had a guest tell me they had a screen shot saying that our reservation policy was 6 not 8. if im not being clear I can explain it better in person.
86'd items/ need more:
LY Lunch Sales: 2034.00
TY Lunch Sales: 2062.00
+/- : +28.00, +1%
Lunch Covers: 110
Avg PPA: 18.75
Previous Days Labor: 27%
Previous Days Comps: 9%
Controllable Comps: 3.80%
Weather: Cloudy currently the high will be 82 with thunderstorms later today
Special events?: n/a
Who worked:
Ayaka (CL1), Johnny (CL2), John H, Mandy, Naoto (Bar), Matt (SA), Beorn (FR), Brittany (H1)
Flow of Business, Cuts and Ticket Times:
Today started off a little better than yesterday with us doing 45 covers in the first hour of service. the next hour stayed about the same pace with us doing another 43 cover from 12:00 to 1:00pm. started to thin out and slow down so I cut down to just closers at 1:20. We added another 20+ covers to close down the lunch shift. Ticket times were great except for the one ticket below.
I had a small issue with Josh and Beron today. we had a table that ordered 2 ramens. one was made the other was made incorrectly so Josh told Beorn to run it, he did. Mandy noticed that the ticket was sold incomplete so she asked Beorn why. He told her that Josh told him to sell it and that he was waiting on the other, when the ticket time got around 20 min he called for it. Josh thought it had already been made. Josh asked for me to watch the window and he started to question why Beorn didn't tell him sooner or why he ran the ticket incomplete. I told Josh that this wasn't helpful and that we need to get the other ramen out. Josh went into the kitchen and started questioning how many tables the server had and why didn't they catch the mistake. That's when I cut him off and told him that he wasn't helping the situation and that I needed him to manage the BOH and leave the FOH to me. Beorn told me that he second guesses himself when talking to the kitchen about tix times because he gets snapped at often. I told him that it is his job to call out long ticket times and anyone that snaps at him can talk to me. When the ramen came up I ran it to the table where the other guest was waiting to eat her ramen until her friend had theirs. I offered to remake her ramen since it had been sitting there waiting, but she said it was still hot and she was fine. I thanked them for being so kind about our mistake and offed them a dessert on the house but they didn't have room. I gave them a $15 Kome bucks card for their next visit as a recovery.
I had to go over the finer points of the no take out rules with Ayaka. She had a guest ask for a togo ramen. She told them we dont do togo orders but they can box up anything and she was trying to suggest the guest box up the noodles separate fro the broth, but the guest misunderstood her and that he could order the noodles on the side. So when the guest ordered the ramen he though it was coming with noodles on the side, when it didn't he sent it back. That's when Ayaka got me involved and told me what was happening. I went ahead and had the kitchen remake the ramen with noodles on the side, I ran it out to the guest and explained our togo policy. they understood and were not upset.
Specials:
3 Staff members that stood out (why/how):
Naoto for opening the store for me while I was at the HR class. Thanks buddy!
Any VIP's in?
Comps& Void Detail:
FOH error- see note about ayaka above- miso ramen remake
bday- X1
R&M needs:
the window to the door to the dish pit feels like its is about to fall out. I'm worried someone might cut their hand on it.
our website has a bit of a "glitch". if you google Kome, then click on website from our google business listing, it momentarily brings up an old version of our website with our old reservation policy. I had a guest tell me they had a screen shot saying that our reservation policy was 6 not 8. if im not being clear I can explain it better in person.
86'd items/ need more:
Monday PM 3/26/18 Recap
Written By: Annie
LY Dinner Sales: $5401
TY Dinner Sales: $8177
+/- : + $2776 / + 51%
Dinner Covers: 258
Avg PPA: $31.69
Weather: Cloudy but warm
Special events?: N/A
Who worked: C1: Krystin; Dusten; John H.; Marsha; Dobbins; Camacho & Grace on Bar w/ Section; Hiroe FR; Juan SA; H1: Megan T.; H2: Megan M.; Selah Training host
Flow of Business, Cuts and Ticket Times: We were steady all night tonight. We had a minimal wait going by about 5:45PM and stayed on a 15-45 minute wait all night until 9:25PM when we sat our last 7-top. Ticket times were great all night from sushi and kitchen. I cut Marsha and the opening host when we went off the wait at 9:30PM and everyone else pretty much shut it down with a full section.
Specials: Sold of out the Redfish Salad
3 Staff members that stood out (why/how):
The bar killed it tonight. It almost felt like a holiday weekend with the amount of booze going out tonight.
Marsha did awesome in her section in the PDR. She had quite a few larger parties all evening and was always on top of it.
Juan stayed busy tonight for sure. He seems to be getting in the groove of things when it's busy. He is getting better with a tray. Tables were getting up in groups of 3s and 4s all night and he handled it well.
Selah seems to be getting the grasp of the host stand. At one point, it was just her and Megan M. while Megan T. was cocktailing. Selah pretty much ran the board.
Any VIP's in?
Comps& Void Detail:
Kome Bucks X $70
Birthday Dessert X 6
Employee Day Off - Melody
Server Misring - Grace rang in on wrong table
FOH Error - Miscommunication on ringing in the dinner spec vs. the sushi spec
SIN: A bunch of tattooers from two different shops, Kemuri, Galaxy Cafe
DNL - A guy ordered the Demon Healer and didn't realize it was going to be a bloody mary even though Marsha talked to him about it.
A lady "Didn't know that the
Spill - TX Sparkling glasses X5 - Bad
Guest Changed Mind - Usu-Nigori
F&F - I sent my friend Rose a takowasa
F&F - X 3 Zato ichi for Krystin's roomamte
F&F X 15% for Megan's friend's drinks while waiting
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5401
TY Dinner Sales: $8177
+/- : + $2776 / + 51%
Dinner Covers: 258
Avg PPA: $31.69
Weather: Cloudy but warm
Special events?: N/A
Who worked: C1: Krystin; Dusten; John H.; Marsha; Dobbins; Camacho & Grace on Bar w/ Section; Hiroe FR; Juan SA; H1: Megan T.; H2: Megan M.; Selah Training host
Flow of Business, Cuts and Ticket Times: We were steady all night tonight. We had a minimal wait going by about 5:45PM and stayed on a 15-45 minute wait all night until 9:25PM when we sat our last 7-top. Ticket times were great all night from sushi and kitchen. I cut Marsha and the opening host when we went off the wait at 9:30PM and everyone else pretty much shut it down with a full section.
Specials: Sold of out the Redfish Salad
3 Staff members that stood out (why/how):
The bar killed it tonight. It almost felt like a holiday weekend with the amount of booze going out tonight.
Marsha did awesome in her section in the PDR. She had quite a few larger parties all evening and was always on top of it.
Juan stayed busy tonight for sure. He seems to be getting in the groove of things when it's busy. He is getting better with a tray. Tables were getting up in groups of 3s and 4s all night and he handled it well.
Selah seems to be getting the grasp of the host stand. At one point, it was just her and Megan M. while Megan T. was cocktailing. Selah pretty much ran the board.
Any VIP's in?
Comps& Void Detail:
Kome Bucks X $70
Birthday Dessert X 6
Employee Day Off - Melody
Server Misring - Grace rang in on wrong table
FOH Error - Miscommunication on ringing in the dinner spec vs. the sushi spec
SIN: A bunch of tattooers from two different shops, Kemuri, Galaxy Cafe
DNL - A guy ordered the Demon Healer and didn't realize it was going to be a bloody mary even though Marsha talked to him about it.
A lady "Didn't know that the
Spill - TX Sparkling glasses X5 - Bad
Guest Changed Mind - Usu-Nigori
F&F - I sent my friend Rose a takowasa
F&F - X 3 Zato ichi for Krystin's roomamte
F&F X 15% for Megan's friend's drinks while waiting
R&M needs:
86'd items/ need more:
Monday, March 26, 2018
Monday AM Recap 3/26/18
Written By: Devin Steuerwald
LY Lunch Sales: 1721.00
TY Lunch Sales: 2048.00
+/- : +327.00, +19%
Lunch Covers: 100
Avg PPA: 20.48
Previous Days Labor: 29%
Previous Days Comps: 7%
Controllable Comps: 5.03%
Weather: Cloudy currently, looks like rain but no rain. the high will be 85
Special events?: N/a
Who worked:
Johnny (CL2), Kelly D (CL1), John H, Marsha, Naoto (Bar), Brittany (H1), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times:
Slower start, by 12:00 we had only done 39 covers. then we only added another 31 covers the next hour so I cut down to 3 on. I thought we might get a last pop but it never really came so i cut down to just closers at 1:20. we did get a small pop of 22 covers from 1:20-2 pm but Kelly D and Johnny rolled with it and knocked them out! All ticket times and plates were great. no issues with kitchen or sushi bar.
Johnny Had a guest at the sushi bar give johnny her whole order and then kind of complained about the order that the sushi bar sent it out. She then asked if we had blue crab, johnny told her no we have snow crab or you could get soft shell crab. Johnny suggested a soft-shell hand-roll but when it came out she said it was not what she wanted. I comped it off the bill as a DNL.
Specials: n/a
3 Staff members that stood out (why/how):
John seemed very slow today getting to tables and turning them and he took a few bathroom breaks. I will follow up with him when he comes back from his break.
Kelly D was super helpful today, prebusing outside her section and asking people if they needed anything, the whole shift.
Any VIP's in?
Comps& Void Detail:
kome bucks- $15
bday- X1
DNL- spider hand-roll (see above note)
R&M needs:
AC guy was out this morning and he replaced the thermostats in the office and the sensors in the restaurant. He wasn't able to get to the sensors before we opened so he is coming back during the break. He is working on the sensors as I write this!
dumpster gate doors were left open after they picked up the dumpster.
86'd items/ need more:
LY Lunch Sales: 1721.00
TY Lunch Sales: 2048.00
+/- : +327.00, +19%
Lunch Covers: 100
Avg PPA: 20.48
Previous Days Labor: 29%
Previous Days Comps: 7%
Controllable Comps: 5.03%
Weather: Cloudy currently, looks like rain but no rain. the high will be 85
Special events?: N/a
Who worked:
Johnny (CL2), Kelly D (CL1), John H, Marsha, Naoto (Bar), Brittany (H1), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times:
Slower start, by 12:00 we had only done 39 covers. then we only added another 31 covers the next hour so I cut down to 3 on. I thought we might get a last pop but it never really came so i cut down to just closers at 1:20. we did get a small pop of 22 covers from 1:20-2 pm but Kelly D and Johnny rolled with it and knocked them out! All ticket times and plates were great. no issues with kitchen or sushi bar.
Johnny Had a guest at the sushi bar give johnny her whole order and then kind of complained about the order that the sushi bar sent it out. She then asked if we had blue crab, johnny told her no we have snow crab or you could get soft shell crab. Johnny suggested a soft-shell hand-roll but when it came out she said it was not what she wanted. I comped it off the bill as a DNL.
Specials: n/a
3 Staff members that stood out (why/how):
John seemed very slow today getting to tables and turning them and he took a few bathroom breaks. I will follow up with him when he comes back from his break.
Kelly D was super helpful today, prebusing outside her section and asking people if they needed anything, the whole shift.
Any VIP's in?
Comps& Void Detail:
kome bucks- $15
bday- X1
DNL- spider hand-roll (see above note)
R&M needs:
AC guy was out this morning and he replaced the thermostats in the office and the sensors in the restaurant. He wasn't able to get to the sensors before we opened so he is coming back during the break. He is working on the sensors as I write this!
dumpster gate doors were left open after they picked up the dumpster.
86'd items/ need more:
Sunday, March 25, 2018
Sunday PM 3/25/18 Recap
Written By: Annie
LY Dinner Sales: $6670
TY Dinner Sales: $7338
+/- : + $668 / + 10%
Dinner Covers: 246
Avg PPA: $29.83
Weather: Muggy, partly sunny and warm
Special events?: NCAA Tournament: Duke Vs. Kansas should have ended by 6/7PM
Who worked: C1: Kelly D.; C2: Clair; John H.; Justin; Krystin; Bar w/section: Grace & Camacho, H1: Melody; H2: Megan M.; Cocktail: Megan T.; FR: Hiroe; SA: Jake
Flow of Business, Cuts and Ticket Times: We started the night with a line that filled up about 1/3 of the restaurant and were full by 6PM. We were off the wait by 6:45PM for awhile and then back on from 7:25 - 7:45 and 8:15PM - 8:30PM with no one waiting more than half an hour. We did have a group come in at 8PM of 10-15 people, that ended up being only 10, but we got them sat by 9PM.
Ticket times all night were good from sushi bar and kitchen with the following exception:
We had a 20+ minute ticket on a 5 top that all ordered ramen. I helped John run it out to apologize and to make sure that they had everything that they needed. They told me that it was no problem and dug in. John checked back with them after a few minutes and they said that some of the ramen were not hot at all. I offered to remake them, but they said they tasted fine and that they would eat them. I ended up comping the 20% off of their bill as a recovery and they said they really appreciated it, but it wasn't necessary. They were way beyond understanding. In retrospect, I wish I would have given them some Kome Bucks to come try us again.
Specials: Redfish Salad
3 Staff members that stood out (why/how):
The rice cooker at the sushi bar was not broken down from lunch today.
I ran a contest to try to get through the rest of the sparkling TX sake, but it doesn't seem to be selling well... no one handed in any receipts, and I only saw one or two actually go out tonight.
John H. was helpful all night tonight.
Megan T. had very little in cocktail sales tonight since we weren't really ever on a wait of more than 15 minutes. She kept busy running drinks for servers and helping to bus and reset tables.
We had a family of 4 come in at 9PM. They said that the had 8 people total. When Megan M. told them that we did not have something immediately available, they said that their other half wasn't here yet and that they wanted to sit down and eat and that the rest of their group could sit at another table when they arrived. So Megan sat them in the PDR. They ordered their full meal as soon as Justin approached their table. Then she walked into the regular dining area and started trying to move tables around. I asked her to please come up to the host stand to explain to me what she was trying to accomplish. English was not her first language, and she was on and off the phone with the people that she was trying to meet, so it was a struggle to finally get anything out of her. What it came down to was she did not want to wait for two tables to become available to sit together because the 3 other people she was with wanted to order immediately. So by the time her other 3 guests arrived, there were two tables together that we eventually moved them (and all of the food that they already ordered) to. It was a big hassle, and luckily it was not during our busy time, because it would have been too complicated to do. She and her family come in for lunch all the time, but it was very frustrating that she went around our seating policy and made kind of scene while doing so. In the end she was really appreciative and they all left happy, but I don't think any of them realized what they were doing. Justin did a fantastic job of being nice and accommodating through the whole process.
Jake pointed out that he is scheduled for tomorrow night on Hotschedules, but not on 7Shifts. Juan is scheduled for both the AM and PM shift in 7Shifts. I told Jake to call tomorrow morning and have Devin ask Juan if he is coming in for the PM shift. Jake can come in, he just wanted to know for sure.
I think Clair may have done her calculation for the sushi bar tip-out incorrectly, because it doesn't make sense in the spreadsheet. I'll have her take a look again tomorrow. So her checkout is on the desk.
The Aloha terminal on the right in the server station went down and I had to hard reset it towards the end of service. It was right when Clair was trying to run a credit card. I pulled up the table on the left terminal and it showed that nothing had been run, so we ran it again on that terminal while the other one came back up and everything went through fine. It was fine after that, so I didn't call Aloha or anything... but just in case it comes up again, we should probably give them a call.
Any VIP's in?
Take's friends X 2
Comps& Void Detail:
Spill 1 Not so no Aki
Spill 1 Saporo - Flat
F&F - Veronica X3 Pork Belly nigiri
Employee Day Off - Vern
Owner Comp X2 "Bitches Brew" roll (Tarantula was rung in)
Server Misring - Dobbins - Shio Saba was supposed to be saba nigiri
Server misring - Krystin - Miso Ramen was supposed to be Vegan
Recovery 20% off for Ramen being cold (notes above)
Kome Bucks X $30
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6670
TY Dinner Sales: $7338
+/- : + $668 / + 10%
Dinner Covers: 246
Avg PPA: $29.83
Weather: Muggy, partly sunny and warm
Special events?: NCAA Tournament: Duke Vs. Kansas should have ended by 6/7PM
Who worked: C1: Kelly D.; C2: Clair; John H.; Justin; Krystin; Bar w/section: Grace & Camacho, H1: Melody; H2: Megan M.; Cocktail: Megan T.; FR: Hiroe; SA: Jake
Flow of Business, Cuts and Ticket Times: We started the night with a line that filled up about 1/3 of the restaurant and were full by 6PM. We were off the wait by 6:45PM for awhile and then back on from 7:25 - 7:45 and 8:15PM - 8:30PM with no one waiting more than half an hour. We did have a group come in at 8PM of 10-15 people, that ended up being only 10, but we got them sat by 9PM.
Ticket times all night were good from sushi bar and kitchen with the following exception:
We had a 20+ minute ticket on a 5 top that all ordered ramen. I helped John run it out to apologize and to make sure that they had everything that they needed. They told me that it was no problem and dug in. John checked back with them after a few minutes and they said that some of the ramen were not hot at all. I offered to remake them, but they said they tasted fine and that they would eat them. I ended up comping the 20% off of their bill as a recovery and they said they really appreciated it, but it wasn't necessary. They were way beyond understanding. In retrospect, I wish I would have given them some Kome Bucks to come try us again.
Specials: Redfish Salad
3 Staff members that stood out (why/how):
The rice cooker at the sushi bar was not broken down from lunch today.
I ran a contest to try to get through the rest of the sparkling TX sake, but it doesn't seem to be selling well... no one handed in any receipts, and I only saw one or two actually go out tonight.
John H. was helpful all night tonight.
Megan T. had very little in cocktail sales tonight since we weren't really ever on a wait of more than 15 minutes. She kept busy running drinks for servers and helping to bus and reset tables.
We had a family of 4 come in at 9PM. They said that the had 8 people total. When Megan M. told them that we did not have something immediately available, they said that their other half wasn't here yet and that they wanted to sit down and eat and that the rest of their group could sit at another table when they arrived. So Megan sat them in the PDR. They ordered their full meal as soon as Justin approached their table. Then she walked into the regular dining area and started trying to move tables around. I asked her to please come up to the host stand to explain to me what she was trying to accomplish. English was not her first language, and she was on and off the phone with the people that she was trying to meet, so it was a struggle to finally get anything out of her. What it came down to was she did not want to wait for two tables to become available to sit together because the 3 other people she was with wanted to order immediately. So by the time her other 3 guests arrived, there were two tables together that we eventually moved them (and all of the food that they already ordered) to. It was a big hassle, and luckily it was not during our busy time, because it would have been too complicated to do. She and her family come in for lunch all the time, but it was very frustrating that she went around our seating policy and made kind of scene while doing so. In the end she was really appreciative and they all left happy, but I don't think any of them realized what they were doing. Justin did a fantastic job of being nice and accommodating through the whole process.
Jake pointed out that he is scheduled for tomorrow night on Hotschedules, but not on 7Shifts. Juan is scheduled for both the AM and PM shift in 7Shifts. I told Jake to call tomorrow morning and have Devin ask Juan if he is coming in for the PM shift. Jake can come in, he just wanted to know for sure.
I think Clair may have done her calculation for the sushi bar tip-out incorrectly, because it doesn't make sense in the spreadsheet. I'll have her take a look again tomorrow. So her checkout is on the desk.
The Aloha terminal on the right in the server station went down and I had to hard reset it towards the end of service. It was right when Clair was trying to run a credit card. I pulled up the table on the left terminal and it showed that nothing had been run, so we ran it again on that terminal while the other one came back up and everything went through fine. It was fine after that, so I didn't call Aloha or anything... but just in case it comes up again, we should probably give them a call.
Any VIP's in?
Take's friends X 2
Comps& Void Detail:
Spill 1 Not so no Aki
Spill 1 Saporo - Flat
F&F - Veronica X3 Pork Belly nigiri
Employee Day Off - Vern
Owner Comp X2 "Bitches Brew" roll (Tarantula was rung in)
Server Misring - Dobbins - Shio Saba was supposed to be saba nigiri
Server misring - Krystin - Miso Ramen was supposed to be Vegan
Recovery 20% off for Ramen being cold (notes above)
Kome Bucks X $30
R&M needs:
86'd items/ need more:
Sunday AM 3/25/18 recap
Written By: Dusten
LY Lunch Sales: 2380
TY Lunch Sales: 4079
+/- : 71% over LY and +$1699
Lunch Covers: 185
Avg PPA: 22.05
Previous Days Labor: 28%
Previous Days Comps: 6%
Controllable Comps: 1.07%
Weather: overcast and high 70's
Special events?:
Who worked: John H, Ayaka, Marsha, Patrick Cl1, Sophia Cl2, Naoto bar, Juan SA, Abe FR, Veronica and Alyssa Hostin with Selah host training.
Flow of Business, Cuts and Ticket Times: Pretty slow start. Less than 40 covers by noon. The next hour picked up. A few large parties. Only a short wait for a couple of those as we put together tables. Stayed pretty full until just before close. I cut John and Naoto at 2pm, then 2 on at 2:30pm. Had one table send back a summertime roll because they "didn't know it had a sauce"
Specials:
3 Staff members that stood out (why/how): Juan spent a good amount of time in the bathroom. He disappeared from the floor fairly frequently and for sometimes extended periods of time. This didn't help his already lacking sense of urgency. Luckily we weren't crazy busy. I wasn't sure how to talk to him about this. I know we went through the same thing with Brittany.
Marsha seemed to handle herself well today. Very communicative and made no mistakes. Same for Ayaka. They're really good about asking questions when something isn't 100% clear.
Selah had both Alyssa and Veronica in her ear throughout the shift. Veronica says she's picking things up quickly and she coached her on her greeting.
Ben dropped off his chef's coats. They're in the office in a Gamestop bag.
Any VIP's in? Bea from The Grand,
Kome Crawl group,
Justin and Christine- Justin worked with Take-san getting the outside planters filled with life and irrigation.
Som Rob- he is having some pretty serious surgery coming up it sounds like
Rachael and Carlos with her parents.
Marsha spotted a "Proud Boy" among a fairly multicultural 6-top in her section. His face, among other members of the group have been posted by a number of SI folks on the Facebook and Instagram. Some far-right pro-western chauvinistic civilization ideology, but they are having some sort of meet up here in town and have been banned from several establishments including Hotel Vegas, Yellow Jacket and Volstead. Part of their initiation is to start fights in bars with those they see as opposite their cause. It seemed like the group was on a sort of triple-date situation. I doubted there being any incident here on a Sunday lunch, but I kept pretty close watch on him and followed up with Marsha after. Nothing further to report.
Comps& Void Detail: 1x sapporo spill- got knocked over at the bar.
green tea ice cream- server misring- meant parfait.
$15 kome bucks- promo cards
FNF gyoza for Bea (The Grand) from Naoto
bday tempura Ice cream
Owner Comp for Justin and Christine from Take
$20 Kome bucks from Grand Opening
Emp Day off for Chelsea
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2380
TY Lunch Sales: 4079
+/- : 71% over LY and +$1699
Lunch Covers: 185
Avg PPA: 22.05
Previous Days Labor: 28%
Previous Days Comps: 6%
Controllable Comps: 1.07%
Weather: overcast and high 70's
Special events?:
Who worked: John H, Ayaka, Marsha, Patrick Cl1, Sophia Cl2, Naoto bar, Juan SA, Abe FR, Veronica and Alyssa Hostin with Selah host training.
Flow of Business, Cuts and Ticket Times: Pretty slow start. Less than 40 covers by noon. The next hour picked up. A few large parties. Only a short wait for a couple of those as we put together tables. Stayed pretty full until just before close. I cut John and Naoto at 2pm, then 2 on at 2:30pm. Had one table send back a summertime roll because they "didn't know it had a sauce"
Specials:
3 Staff members that stood out (why/how): Juan spent a good amount of time in the bathroom. He disappeared from the floor fairly frequently and for sometimes extended periods of time. This didn't help his already lacking sense of urgency. Luckily we weren't crazy busy. I wasn't sure how to talk to him about this. I know we went through the same thing with Brittany.
Marsha seemed to handle herself well today. Very communicative and made no mistakes. Same for Ayaka. They're really good about asking questions when something isn't 100% clear.
Selah had both Alyssa and Veronica in her ear throughout the shift. Veronica says she's picking things up quickly and she coached her on her greeting.
Ben dropped off his chef's coats. They're in the office in a Gamestop bag.
Any VIP's in? Bea from The Grand,
Kome Crawl group,
Justin and Christine- Justin worked with Take-san getting the outside planters filled with life and irrigation.
Som Rob- he is having some pretty serious surgery coming up it sounds like
Rachael and Carlos with her parents.
Marsha spotted a "Proud Boy" among a fairly multicultural 6-top in her section. His face, among other members of the group have been posted by a number of SI folks on the Facebook and Instagram. Some far-right pro-western chauvinistic civilization ideology, but they are having some sort of meet up here in town and have been banned from several establishments including Hotel Vegas, Yellow Jacket and Volstead. Part of their initiation is to start fights in bars with those they see as opposite their cause. It seemed like the group was on a sort of triple-date situation. I doubted there being any incident here on a Sunday lunch, but I kept pretty close watch on him and followed up with Marsha after. Nothing further to report.
Comps& Void Detail: 1x sapporo spill- got knocked over at the bar.
green tea ice cream- server misring- meant parfait.
$15 kome bucks- promo cards
FNF gyoza for Bea (The Grand) from Naoto
bday tempura Ice cream
Owner Comp for Justin and Christine from Take
$20 Kome bucks from Grand Opening
Emp Day off for Chelsea
R&M needs:
86'd items/ need more:
Saturday PM 3/24/18 Recap (Power Outage Night)
Written By: Annie
LY Dinner Sales: $8485
TY Dinner Sales: $9720
+/- :+ $894 / 11%
Dinner Covers: 314
Avg PPA: $30.96
Weather: Partly cloudy, warm and muggy
Special events?: Power outage night.
Who worked: C1: Krystin; C2: Dusten; Angela; Clair; Sophia; Zayn; FR: Hiroe; SAs: Beorn & Jake; H1: Megan T.; H2: Meoldy; CT: Alyssa
Flow of Business, Cuts and Ticket Times: We had a decent start, filling up the restaurant by 5:40PM. We had about 20 people on the wait list by the time the power went out at 6:15PM. The power was off for about 45 minutes. We had 2 tables sit it out and wait during that time period, so they were the first to get served once we resumed normal business flow. We also had several groups join the wait list during that time, so we filled up again by 7:15PM. A few 5-7 tops between 7:15PM and 8:46PM, but the wait was never past 45 minutes at any time since we basically started fresh at 6:45PM. The kitchen was pretty busy all night and did a great job of getting everything out. Sushi bar did well also! I cut Alyssa and Megan T. at 10PM when we went off the wait as well as the PDR servers, and went down to 2 servers at 10:15PM.
Specials: Redfish Salad
3 Staff members that stood out (why/how):
Everyone did an outstanding job of communicating to their tables and to guests who were waiting what was going on during the power outage!
Thanks to Kazu and Spencer for holding up cell phone flashlights so that we could all see what we were doing with the credit card crash kits!
Zayn helped run food from the sushi bar and the kitchen all night.
Also, thank you to Jaime who was digging through the trash looking for a guest's retainer. The guest took the retainer out during his meal and wrapped it in a napkin. Then after they left, Beorn bussed the table and threw everything away. The guest came back in about 5 minutes after they left, but everything was already bussed. If, by some miracle, the retainer turns up, his number is on the bulletin board in the office.
Any VIP's in?
Comps& Void Detail:
Kome Bucks X $75
Birthday Dessert X1
Kitchen Error - 1 Yakitori that took about 15 minutes longer than the first yakitori that went out on the same ticket, ordered at the same time.
Server misring - Tamago nigiri - Zayn was supposed to ring in a Kome Tamago
F&F - "Chill"
Employee Day Off - Trejo from Ni-Kome
R&M needs:
86'd items/ need more:
LY Dinner Sales: $8485
TY Dinner Sales: $9720
+/- :+ $894 / 11%
Dinner Covers: 314
Avg PPA: $30.96
Weather: Partly cloudy, warm and muggy
Special events?: Power outage night.
Who worked: C1: Krystin; C2: Dusten; Angela; Clair; Sophia; Zayn; FR: Hiroe; SAs: Beorn & Jake; H1: Megan T.; H2: Meoldy; CT: Alyssa
Flow of Business, Cuts and Ticket Times: We had a decent start, filling up the restaurant by 5:40PM. We had about 20 people on the wait list by the time the power went out at 6:15PM. The power was off for about 45 minutes. We had 2 tables sit it out and wait during that time period, so they were the first to get served once we resumed normal business flow. We also had several groups join the wait list during that time, so we filled up again by 7:15PM. A few 5-7 tops between 7:15PM and 8:46PM, but the wait was never past 45 minutes at any time since we basically started fresh at 6:45PM. The kitchen was pretty busy all night and did a great job of getting everything out. Sushi bar did well also! I cut Alyssa and Megan T. at 10PM when we went off the wait as well as the PDR servers, and went down to 2 servers at 10:15PM.
Specials: Redfish Salad
3 Staff members that stood out (why/how):
Everyone did an outstanding job of communicating to their tables and to guests who were waiting what was going on during the power outage!
Thanks to Kazu and Spencer for holding up cell phone flashlights so that we could all see what we were doing with the credit card crash kits!
Zayn helped run food from the sushi bar and the kitchen all night.
Also, thank you to Jaime who was digging through the trash looking for a guest's retainer. The guest took the retainer out during his meal and wrapped it in a napkin. Then after they left, Beorn bussed the table and threw everything away. The guest came back in about 5 minutes after they left, but everything was already bussed. If, by some miracle, the retainer turns up, his number is on the bulletin board in the office.
Any VIP's in?
Comps& Void Detail:
Kome Bucks X $75
Birthday Dessert X1
Kitchen Error - 1 Yakitori that took about 15 minutes longer than the first yakitori that went out on the same ticket, ordered at the same time.
Server misring - Tamago nigiri - Zayn was supposed to ring in a Kome Tamago
F&F - "Chill"
Employee Day Off - Trejo from Ni-Kome
R&M needs:
86'd items/ need more:
Saturday, March 24, 2018
Sat AM Recap 3/24/18
Written By: Leary
LY Lunch Sales: 1915
TY Lunch Sales: 2699
+/- : +784, +41%
Lunch Covers: 126
Avg PPA: 21.46
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 0% (that's great to see on a Friday night!)
Weather: Cloudy and dreary morninng, the sun started to come out in the afternoon
Special events?:
Who worked:
Zayn, Marsha, John H, Pat, Kelly D, Johnny Cl, Beorn tr Matt & Juan SA, Melody tr Selah &
Alyssa H
Flow of Business, Cuts and Ticket Times:
One of the slowest Saturdays I've ever worked, but the sales ended up being ok at the end. Looks like it was incredibly slow last year as well, but the blog said the weather was amazing. Maybe everyone is taking it easy after SXSW and spring break. Only about half full by 1pm, and that was our busiest pop of the day. Hoping for a late pop, but it never happened. Held at about 1/4 full after 1. I cut Zayn and Alyssa at 1 since they were doubles, and went 3 on at 2pm. Ticket times were great. Everyone was pretty unchallenged today.
Specials:
3 Staff members that stood out (why/how):
-Beorn said Matt is doing really well. Very comfortable holding a tray, detail oriented, and seems to retain knowledge quickly. I think he'll make a great addition to the team.
-Pretty slow first train for Selah (Say-La), but that allowed Melody and Alyssa to explain a lot about the finer points of the position.
Any VIP's in?
Comps& Void Detail:
-A guest changed mind comp for a lady that ordered shrimp tempura and when it arrived she said she wanted a shrimp tempura roll. Zayn had repeated the order back. The lady apologized and said she was extra spacey today.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1915
TY Lunch Sales: 2699
+/- : +784, +41%
Lunch Covers: 126
Avg PPA: 21.46
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 0% (that's great to see on a Friday night!)
Weather: Cloudy and dreary morninng, the sun started to come out in the afternoon
Special events?:
Who worked:
Zayn, Marsha, John H, Pat, Kelly D, Johnny Cl, Beorn tr Matt & Juan SA, Melody tr Selah &
Alyssa H
Flow of Business, Cuts and Ticket Times:
One of the slowest Saturdays I've ever worked, but the sales ended up being ok at the end. Looks like it was incredibly slow last year as well, but the blog said the weather was amazing. Maybe everyone is taking it easy after SXSW and spring break. Only about half full by 1pm, and that was our busiest pop of the day. Hoping for a late pop, but it never happened. Held at about 1/4 full after 1. I cut Zayn and Alyssa at 1 since they were doubles, and went 3 on at 2pm. Ticket times were great. Everyone was pretty unchallenged today.
Specials:
3 Staff members that stood out (why/how):
-Beorn said Matt is doing really well. Very comfortable holding a tray, detail oriented, and seems to retain knowledge quickly. I think he'll make a great addition to the team.
-Pretty slow first train for Selah (Say-La), but that allowed Melody and Alyssa to explain a lot about the finer points of the position.
Any VIP's in?
Comps& Void Detail:
-A guest changed mind comp for a lady that ordered shrimp tempura and when it arrived she said she wanted a shrimp tempura roll. Zayn had repeated the order back. The lady apologized and said she was extra spacey today.
R&M needs:
86'd items/ need more:
Friday pm recap 3.23.18
Written By: Devin Steuerwald
LY Dinner Sales: 8024.00
TY Dinner Sales: 11,106.00 (record?)
+/- :
Dinner Covers: 324 (record?)
Avg PPA: 34.28
Weather: mostly cloudy currently its 67 the high today was 79
Special events?: n/a
Who worked: Dusten (CL1), John H (CL2), Ayaka, Angela, Kelly D, Zayn, Lindsey and Johnny (bar), Jake (SA1), Beorn (SA2), Melody (H1), Megan M (H2) Alyssa (ct)
Flow of Business, Cuts and Ticket Times:
Steady start to the night with a line at the door we went on a full wait by 5:45. We got a lot of larger parties tonight, 3 6 top and 6 5 tops. for the most part we stayed on a 45-60 for 2 tops and 60-75 min for 3+, wait for most of the night. It started to slow down a little around 9 pm when the wait went down to 35-45 min. We came off the wait at 10:20. Ticket times were mostly great, there were a few items that took a little longer at the height of the rush but nothing that needed to be comped or was complained about. The sushi bar and the kitchen did a great job tonight!
did a $95 payout for Vince's reimbursements for groceries
We need to keep an empty miso bag for cleaning the machine. We need to keep it filled with water and in the drink cooler. otherwise mold will grow in the bag.
Vince had a stosh who he offered a job, Mike is coming in tomorrow to fill out paperwork. we need to add 6-8:45 in hours once he is in the system.
we ordered pizza tonight, I ordered from Papa johns I was able to get 12 L pizzas for $160 (inc tip) that about half what we pay at east side....
Specials:
TX redfish- 15 sold
3 Staff members that stood out (why/how):
Jake was a beast tonight helping out by making water glasses and busing really fast tonight!
Abe did a great job in the window tonight, there were a couple of times it got really busy and he just kept his head down and got through it!
Kelly D was very helpful tonight, I saw her busing outside her section and running other peoples food a lot.
Any VIP's in?
Greg from the Alamo
Annie and her BF
Ruthie's parents
Comps& Void Detail:
FnF- Greg from the Alamo
FnF- Annie gift from kitchen
Emp day off- Annie
bday- X2
Kome bucks- $60 ( X4 $15)
R&M needs:
86'd items/ need more:
LY Dinner Sales: 8024.00
TY Dinner Sales: 11,106.00 (record?)
+/- :
Dinner Covers: 324 (record?)
Avg PPA: 34.28
Weather: mostly cloudy currently its 67 the high today was 79
Special events?: n/a
Who worked: Dusten (CL1), John H (CL2), Ayaka, Angela, Kelly D, Zayn, Lindsey and Johnny (bar), Jake (SA1), Beorn (SA2), Melody (H1), Megan M (H2) Alyssa (ct)
Flow of Business, Cuts and Ticket Times:
Steady start to the night with a line at the door we went on a full wait by 5:45. We got a lot of larger parties tonight, 3 6 top and 6 5 tops. for the most part we stayed on a 45-60 for 2 tops and 60-75 min for 3+, wait for most of the night. It started to slow down a little around 9 pm when the wait went down to 35-45 min. We came off the wait at 10:20. Ticket times were mostly great, there were a few items that took a little longer at the height of the rush but nothing that needed to be comped or was complained about. The sushi bar and the kitchen did a great job tonight!
did a $95 payout for Vince's reimbursements for groceries
We need to keep an empty miso bag for cleaning the machine. We need to keep it filled with water and in the drink cooler. otherwise mold will grow in the bag.
Vince had a stosh who he offered a job, Mike is coming in tomorrow to fill out paperwork. we need to add 6-8:45 in hours once he is in the system.
we ordered pizza tonight, I ordered from Papa johns I was able to get 12 L pizzas for $160 (inc tip) that about half what we pay at east side....
Specials:
TX redfish- 15 sold
3 Staff members that stood out (why/how):
Jake was a beast tonight helping out by making water glasses and busing really fast tonight!
Abe did a great job in the window tonight, there were a couple of times it got really busy and he just kept his head down and got through it!
Kelly D was very helpful tonight, I saw her busing outside her section and running other peoples food a lot.
Any VIP's in?
Greg from the Alamo
Annie and her BF
Ruthie's parents
Comps& Void Detail:
FnF- Greg from the Alamo
FnF- Annie gift from kitchen
Emp day off- Annie
bday- X2
Kome bucks- $60 ( X4 $15)
R&M needs:
86'd items/ need more:
Friday, March 23, 2018
Friday AM Recap 3/23/18
Written By: Leary
LY Lunch Sales: 2797
TY Lunch Sales: 2696
+/- : -101, 4%
Lunch Covers: 154
Avg PPA: 17.51
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 6.5%
Weather: Warm, humid, and cloudy
Special events?:
Who worked:
Zayn, John, Mandy, Sophia, Krystin, Clair Cl, Jake tr Matt SA, Veronica H, Beorn FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch today. We didn't really fill up until after 12, but stayed pretty much full until 130. Several larger tables today; 2 8-tops, 1 7-top, and a couple of 5-tops. Wish the sales would have been a little higher, but tables weren't spending a lot today. I saw several people splitting items today. Ticket times were good.
-Had a scare with the rice cookers not working today. Josh let me know about 10 minutes before service. After finishing a batch by manually holding the buttons down it seemed to work ok. Once they were refilled and reset it seemed ok. Spencer and Vince both let know they have to be positioned just right to work properly. We're thinking the table was knocked into while the last batch was finishing up.
-Tamago was a little weird today. Mary was good about questioning the look before stamping it. It was very dark in the middle. I was told that it wasn't cooled enough before putting in the fridge. They're were enough ok looking pieces to get us by. Kazu will make more tomorrow.
Specials:
3 Staff members that stood out (why/how):
-Matt seemed to do well for his first train for SA. He has another train with Beorn tomorrow and should be good to go for next week. His first solo shift is next Tuesday lunch.
-Beorn seemed to do well in the window today.
-Veronica did well solo at the host stand today with a little help.
Any VIP's in?
-Kayo
-Rob
-Home Away Group
Comps& Void Detail:
-Owner Comp
-$30 in Kome Bucks
R&M needs:
-Rodrigo fixed the drain behind the noodle cooker today.
-Gemini was out here, and left without touching base with me. It also seems that none of the inconsistency issues have been fixed. I called Shad, the service manager, and gave him an earful. One unit is working at half capacity and is a manufacturer warranty issue that I understand takes time, but the other 2 units still are not reading or working properly. He promised that someone would be out Monday morning to replace the dreaded thermostats in the office, and test the sensors.
86'd items/ need more:
LY Lunch Sales: 2797
TY Lunch Sales: 2696
+/- : -101, 4%
Lunch Covers: 154
Avg PPA: 17.51
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 6.5%
Weather: Warm, humid, and cloudy
Special events?:
Who worked:
Zayn, John, Mandy, Sophia, Krystin, Clair Cl, Jake tr Matt SA, Veronica H, Beorn FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch today. We didn't really fill up until after 12, but stayed pretty much full until 130. Several larger tables today; 2 8-tops, 1 7-top, and a couple of 5-tops. Wish the sales would have been a little higher, but tables weren't spending a lot today. I saw several people splitting items today. Ticket times were good.
-Had a scare with the rice cookers not working today. Josh let me know about 10 minutes before service. After finishing a batch by manually holding the buttons down it seemed to work ok. Once they were refilled and reset it seemed ok. Spencer and Vince both let know they have to be positioned just right to work properly. We're thinking the table was knocked into while the last batch was finishing up.
-Tamago was a little weird today. Mary was good about questioning the look before stamping it. It was very dark in the middle. I was told that it wasn't cooled enough before putting in the fridge. They're were enough ok looking pieces to get us by. Kazu will make more tomorrow.
Specials:
3 Staff members that stood out (why/how):
-Matt seemed to do well for his first train for SA. He has another train with Beorn tomorrow and should be good to go for next week. His first solo shift is next Tuesday lunch.
-Beorn seemed to do well in the window today.
-Veronica did well solo at the host stand today with a little help.
Any VIP's in?
-Kayo
-Rob
-Home Away Group
Comps& Void Detail:
-Owner Comp
-$30 in Kome Bucks
R&M needs:
-Rodrigo fixed the drain behind the noodle cooker today.
-Gemini was out here, and left without touching base with me. It also seems that none of the inconsistency issues have been fixed. I called Shad, the service manager, and gave him an earful. One unit is working at half capacity and is a manufacturer warranty issue that I understand takes time, but the other 2 units still are not reading or working properly. He promised that someone would be out Monday morning to replace the dreaded thermostats in the office, and test the sensors.
86'd items/ need more:
Thursday, March 22, 2018
Thursday PM Recap 3.22.18
Written By: Devin Steuerwald
LY Dinner Sales: 6392.00
TY Dinner Sales: 7739.00
+/- : +1347.00, +21%
Dinner Covers: 249
Avg PPA: 31.08
Weather: Mostly cloudy currently the high will be 79 clear tonight with a low of 61
Special events?:n/a
Who worked: Dusten (CL1), John (CL2), Krystin, Kelly D, Ellen, Angela, Grace and Johnny (bar), Abe (FR), Melody (H1), Veronica (H2), Alyssa (CT), Beorn (SA2), John (SA1)
Flow of Business, Cuts and Ticket Times:
Steady start with a line at the door tonight. We went on a wait by 6:45. the wait stayed pretty small at first only 20-25 min. by 8 pm the wait had grown to about 30-40 min. Lots of big tops tonight with a 7, 10, and a couple of 5 tops. we came off the wait at 9:05. Cut H1, CT, SA1, and went three on the floor till close. All ticket times were great and all plates went out looking great.
We had a guest send back their hamachi sashimi X2 because they said it tasted off. Toshi said he had just opened a new package and that it tasted fine to him. I went over to the table and apologized and gave them two pieces of Hamatoro as a recovery. they seemed happy.
Ellen had a few guests send back items tonight. the first was a spooky roll the guest said she didn't like the amount of tuna in it, the second was a Moscow mule the guest didn't finish when she asked the guest said it didn't taste right.
Dobbins had a table order a gogo roll and when it came out they asked if the gogo sauce was hot because she doesn't handle it well. When dobbins explained the sauce the guest asked if we could remake it without the gogo sauce.
Specials:
3 Staff members that stood out (why/how):
Grace and Johnny rocked the bar tonight, even finding time to help outside the bar.
Melody and veronica did a great job at the host stand tonight, helping out Alyssa with cocktailing and they had great quote times.
Any VIP's in?
Comps& Void Detail:
kome bucks- X3 $45
dnl- moscow mule (see above note)
dnl- spooky roll ( see above note)
dnl- gogo roll (see above note)
seasonal promo- edamame
spill- dickle rye
R&M needs:
sushi bar lowboy is leaking condensation again, we might need to get someone out to look at it in the morning.
86'd items/ need more:
uni
LY Dinner Sales: 6392.00
TY Dinner Sales: 7739.00
+/- : +1347.00, +21%
Dinner Covers: 249
Avg PPA: 31.08
Weather: Mostly cloudy currently the high will be 79 clear tonight with a low of 61
Special events?:n/a
Who worked: Dusten (CL1), John (CL2), Krystin, Kelly D, Ellen, Angela, Grace and Johnny (bar), Abe (FR), Melody (H1), Veronica (H2), Alyssa (CT), Beorn (SA2), John (SA1)
Flow of Business, Cuts and Ticket Times:
Steady start with a line at the door tonight. We went on a wait by 6:45. the wait stayed pretty small at first only 20-25 min. by 8 pm the wait had grown to about 30-40 min. Lots of big tops tonight with a 7, 10, and a couple of 5 tops. we came off the wait at 9:05. Cut H1, CT, SA1, and went three on the floor till close. All ticket times were great and all plates went out looking great.
We had a guest send back their hamachi sashimi X2 because they said it tasted off. Toshi said he had just opened a new package and that it tasted fine to him. I went over to the table and apologized and gave them two pieces of Hamatoro as a recovery. they seemed happy.
Ellen had a few guests send back items tonight. the first was a spooky roll the guest said she didn't like the amount of tuna in it, the second was a Moscow mule the guest didn't finish when she asked the guest said it didn't taste right.
Dobbins had a table order a gogo roll and when it came out they asked if the gogo sauce was hot because she doesn't handle it well. When dobbins explained the sauce the guest asked if we could remake it without the gogo sauce.
Specials:
3 Staff members that stood out (why/how):
Grace and Johnny rocked the bar tonight, even finding time to help outside the bar.
Melody and veronica did a great job at the host stand tonight, helping out Alyssa with cocktailing and they had great quote times.
Any VIP's in?
Comps& Void Detail:
kome bucks- X3 $45
dnl- moscow mule (see above note)
dnl- spooky roll ( see above note)
dnl- gogo roll (see above note)
seasonal promo- edamame
spill- dickle rye
R&M needs:
sushi bar lowboy is leaking condensation again, we might need to get someone out to look at it in the morning.
86'd items/ need more:
uni
Thursday A.M. 03/22/18
Written By: Drew
LY Lunch Sales: $1864
TY Lunch Sales: $2161
+/- : +16%
Lunch Covers: 109
Avg PPA: $19.83
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 8.67%
Weather:
-Beautiful 73 degrees!
Special events?:
Who worked:
-Ellen, John, Kelly D, Krystin, Justin(CL1), Mandy(CL2), Abe(FR), Brittany(H), Juan(SA), Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Hand a handful of tables come in from open til 12 pm, but we never got full only got up to about 3/4 full. By 1 I cut 2 doubles and by 1:30 I cut down to closers.
-Had a woman named Vivian who every one knows and seems to be a regular and has a reputation for complaining. I asked her how everything was in passing and she said good. But had a lot to complain about to Lindsey not only about the new location of Kome but also Ni-Kome and i do remember her coming into to Ni-Kome and just complaining the whole time. I tried to make her experience as positive as possible there as well. She claims to hate our new reservation policy, our lack of salt and pepper packets at Ni-kome, our no substitutions policy.
Specials:
3 Staff members that stood out (why/how):
-No one really stood out. Everyone just kind of cruised on by.
-Lindsey did help out the host stand a lot so there's that. She was answering the phone like crazy!
Any VIP's in?
-Some staff members of Child Inc.
-Anthony former employee
Comps& Void Detail:
-FNF x Child Inc staff
R&M needs:
-Drain is cleaned under the dish area. (Please make sure the drain filters by dish area is not taken out)
-Gemini stood Leary up this morning he will follow up with them.
86'd items/ need more:
LY Lunch Sales: $1864
TY Lunch Sales: $2161
+/- : +16%
Lunch Covers: 109
Avg PPA: $19.83
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 8.67%
Weather:
-Beautiful 73 degrees!
Special events?:
Who worked:
-Ellen, John, Kelly D, Krystin, Justin(CL1), Mandy(CL2), Abe(FR), Brittany(H), Juan(SA), Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Hand a handful of tables come in from open til 12 pm, but we never got full only got up to about 3/4 full. By 1 I cut 2 doubles and by 1:30 I cut down to closers.
-Had a woman named Vivian who every one knows and seems to be a regular and has a reputation for complaining. I asked her how everything was in passing and she said good. But had a lot to complain about to Lindsey not only about the new location of Kome but also Ni-Kome and i do remember her coming into to Ni-Kome and just complaining the whole time. I tried to make her experience as positive as possible there as well. She claims to hate our new reservation policy, our lack of salt and pepper packets at Ni-kome, our no substitutions policy.
Specials:
3 Staff members that stood out (why/how):
-No one really stood out. Everyone just kind of cruised on by.
-Lindsey did help out the host stand a lot so there's that. She was answering the phone like crazy!
Any VIP's in?
-Some staff members of Child Inc.
-Anthony former employee
Comps& Void Detail:
-FNF x Child Inc staff
R&M needs:
-Drain is cleaned under the dish area. (Please make sure the drain filters by dish area is not taken out)
-Gemini stood Leary up this morning he will follow up with them.
86'd items/ need more:
Wednesday, March 21, 2018
Wed PM Recap 3.21.18
Written By: Devin Steuerwald
LY Dinner Sales: 5698.00
TY Dinner Sales: 7157.00
+/- : +1459.00, +26%
Dinner Covers: 232
Avg PPA: 30.85
Weather: Clear currently its 65, the high today was 77
Special events?: n/a
Who worked:Sophia CL1, Kelly D CL2, Marsha, Dusten, Mandy, Lindsey and Jason C Bar, Beron SA, Abe FR, Melody H1, Megan M H2
Flow of Business, Cuts and Ticket Times:
Slower start we didn't go on a full wait till 6:30. by 7pm the wait was 30-40 min for a 2 top and 45- 60 for 3+. By 8 pm the wait had come down to about 30-40 for all tables and by 9 pm the wait had gotten down to 25-35 min for a table. we came off the wait by 9:40. Cut H1 and went down to just closers.
We had a guest tell Dusten that the sushi rice tasted dry on the rolls they ordered. Dusten had Toshi taste the rice and they switched to another bin of rice. I went up to the table and thanked them for telling us about the rolls, I offered to remake them but they just wanted the sunshine roll remade. So we got a remake out and i took it off the bill. Dusten told me that it was their first time to Kome so we also sent them out 2 zato-ichi as a recovery.
Abe had a few mistakes at the beginning of service, running a few items to the wrong tables. the only comp that came out of this was a table that canceled their goyza.
Sushi bar misread a ticket for 2 go-go rolls, they thought it was for 2 sides of gogo sauce. the guest seemed a little put off by our mistake so i took the rolls of their bill. after i went over and talked to them and told them that we were buying the rolls they seemed happy.
Sophia had a guest at S9 that didn't like their ika-yaki, as they were talking about it Sophia accidentally spilled soy sauce on the guest. He wasn't upset and told her that he was wearing his hiking shorts and it wasn't a big deal. I went up and spoke with him, apologized again. I took of the Ika and i gave them a $15 Kome card, they left happy.
Sophia tripped and hurt her shin ( not badly) on bus tubs that the kitchen just threw anywhere in the dish pit. Sophia took the time and organized the mess and then she told me about it. I followed up with Vince who followed up with his crew.
Specials:
3 Staff members that stood out (why/how):
Marsha did really well tonight, she needed a lot of help running sushi bar food though. her table maintenance was great and she was really great with her guests too.
Any VIP's in?
owner of Saigon le vender
Comps& Void Detail:
DNL- dynamite ck
DNL- Ika-yaki (see above note)
recovery- old sushi rice ( see above note)
recovery- gyoza wrong table ( see above note)
recovery- kitchen had to refire a yakitori so we sent out a zato-ichi as a recovery
Guest changed mind- they ordered hamachi nigiri but then canceled them but they were already made.
owner comp- kayo's friends sent out a round of apps for the 24 top
sushi bar error- go go rolls ( see above note)
FnF- saigon le vendor
bday- X4
Kome bucks- holiday kome bucks
R&M needs:
the glass in the frame with the host rules was broken during the shift by a guest, on accident.
86'd items/ need more:
LY Dinner Sales: 5698.00
TY Dinner Sales: 7157.00
+/- : +1459.00, +26%
Dinner Covers: 232
Avg PPA: 30.85
Weather: Clear currently its 65, the high today was 77
Special events?: n/a
Who worked:Sophia CL1, Kelly D CL2, Marsha, Dusten, Mandy, Lindsey and Jason C Bar, Beron SA, Abe FR, Melody H1, Megan M H2
Flow of Business, Cuts and Ticket Times:
Slower start we didn't go on a full wait till 6:30. by 7pm the wait was 30-40 min for a 2 top and 45- 60 for 3+. By 8 pm the wait had come down to about 30-40 for all tables and by 9 pm the wait had gotten down to 25-35 min for a table. we came off the wait by 9:40. Cut H1 and went down to just closers.
We had a guest tell Dusten that the sushi rice tasted dry on the rolls they ordered. Dusten had Toshi taste the rice and they switched to another bin of rice. I went up to the table and thanked them for telling us about the rolls, I offered to remake them but they just wanted the sunshine roll remade. So we got a remake out and i took it off the bill. Dusten told me that it was their first time to Kome so we also sent them out 2 zato-ichi as a recovery.
Abe had a few mistakes at the beginning of service, running a few items to the wrong tables. the only comp that came out of this was a table that canceled their goyza.
Sushi bar misread a ticket for 2 go-go rolls, they thought it was for 2 sides of gogo sauce. the guest seemed a little put off by our mistake so i took the rolls of their bill. after i went over and talked to them and told them that we were buying the rolls they seemed happy.
Sophia had a guest at S9 that didn't like their ika-yaki, as they were talking about it Sophia accidentally spilled soy sauce on the guest. He wasn't upset and told her that he was wearing his hiking shorts and it wasn't a big deal. I went up and spoke with him, apologized again. I took of the Ika and i gave them a $15 Kome card, they left happy.
Sophia tripped and hurt her shin ( not badly) on bus tubs that the kitchen just threw anywhere in the dish pit. Sophia took the time and organized the mess and then she told me about it. I followed up with Vince who followed up with his crew.
Specials:
3 Staff members that stood out (why/how):
Marsha did really well tonight, she needed a lot of help running sushi bar food though. her table maintenance was great and she was really great with her guests too.
Any VIP's in?
owner of Saigon le vender
Comps& Void Detail:
DNL- dynamite ck
DNL- Ika-yaki (see above note)
recovery- old sushi rice ( see above note)
recovery- gyoza wrong table ( see above note)
recovery- kitchen had to refire a yakitori so we sent out a zato-ichi as a recovery
Guest changed mind- they ordered hamachi nigiri but then canceled them but they were already made.
owner comp- kayo's friends sent out a round of apps for the 24 top
sushi bar error- go go rolls ( see above note)
FnF- saigon le vendor
bday- X4
Kome bucks- holiday kome bucks
R&M needs:
the glass in the frame with the host rules was broken during the shift by a guest, on accident.
86'd items/ need more:
Wednesday AM 3/21/18 Recap
Written By: Annie
LY Lunch Sales: $1892
TY Lunch Sales: $2000
+/- : + $108 / + 6%
Lunch Covers: 108
Avg PPA: $18.52
Previous Days Labor: 29%
Previous Days Comps: $1120.95 / 12%
Controllable Comps: $13 / 1.16%
Weather: Cool and breezy, but sunny
Special events?: N/A
Who worked: C1: Zayn; C2: Johnny; Ellen; Justin; Hiroe FR; Juan SA; Brittany Host
Flow of Business, Cuts and Ticket Times:
It was slow for the first couple of hours with only half of the restaurant being full at any time. So I cut down to just the closers and Naoto between 1PM and 1:15PM. We then got a 5 top, a 6 top, a 7 top and 8 people from Yellow Jacket as well as John H. with 3 friends come in at 1:20PM. Everyone did a great job of communicating what they needed, and Justin ended up taking one of the parties since he had a table that was still active. Ticket times were fine all day, with the exception of a lost Vegan Ramen ticket at the very end.
Specials: N/A
3 Staff members that stood out (why/how):
Ellen helped out by making waters and miso soups for the large parties before she left today.
Justin was helpful and stayed on to take a large party even though he had been previously cut. He had just ordered his employee food (a tofu steak) but it ended up sitting in the window since he took that last table, so I bought it for him for sticking around.
Everyone had great hustle when it was slow all lunch and then busy at the very end. No one complained! It was a server miracle.
Any VIP's in?
Comps& Void Detail:
F&F - Justin
Kitchen Error - Lost ticket for a Vegan Ramen
Employee Day Off - John H.
R&M needs: I'm definitely a fan of having the dump bucket in the dish pit on top of another bucket so that liquid doesn't splash all over everyone's legs and the floor. Can we start doing this all the time?
86'd items/ need more: We lost the key for the patio again... when (if) we get it back, can we please put it on something obnoxiously large so that people stop putting it in their pocket?
LY Lunch Sales: $1892
TY Lunch Sales: $2000
+/- : + $108 / + 6%
Lunch Covers: 108
Avg PPA: $18.52
Previous Days Labor: 29%
Previous Days Comps: $1120.95 / 12%
Controllable Comps: $13 / 1.16%
Weather: Cool and breezy, but sunny
Special events?: N/A
Who worked: C1: Zayn; C2: Johnny; Ellen; Justin; Hiroe FR; Juan SA; Brittany Host
Flow of Business, Cuts and Ticket Times:
It was slow for the first couple of hours with only half of the restaurant being full at any time. So I cut down to just the closers and Naoto between 1PM and 1:15PM. We then got a 5 top, a 6 top, a 7 top and 8 people from Yellow Jacket as well as John H. with 3 friends come in at 1:20PM. Everyone did a great job of communicating what they needed, and Justin ended up taking one of the parties since he had a table that was still active. Ticket times were fine all day, with the exception of a lost Vegan Ramen ticket at the very end.
Specials: N/A
3 Staff members that stood out (why/how):
Ellen helped out by making waters and miso soups for the large parties before she left today.
Justin was helpful and stayed on to take a large party even though he had been previously cut. He had just ordered his employee food (a tofu steak) but it ended up sitting in the window since he took that last table, so I bought it for him for sticking around.
Everyone had great hustle when it was slow all lunch and then busy at the very end. No one complained! It was a server miracle.
Any VIP's in?
Comps& Void Detail:
F&F - Justin
Kitchen Error - Lost ticket for a Vegan Ramen
Employee Day Off - John H.
R&M needs: I'm definitely a fan of having the dump bucket in the dish pit on top of another bucket so that liquid doesn't splash all over everyone's legs and the floor. Can we start doing this all the time?
86'd items/ need more: We lost the key for the patio again... when (if) we get it back, can we please put it on something obnoxiously large so that people stop putting it in their pocket?
Tuesday, March 20, 2018
Tuesday PM Recap 3/20/18
Written By: Annie
LY Dinner Sales: $4977
TY Dinner Sales: $6893
+/- : + $1916 / + 38%
Dinner Covers: 234
Avg PPA: $29.46
Weather: Sunny and beautiful
Special events?: N/A
Who worked: C1: Mandy; C2: Clair; Ayaka; Justin; Lindsey training Marsha; Camacho & Naoto on bar; Beorn FR; Juan SA; H1: Vern; H2: Megan T.
Flow of Business, Cuts and Ticket Times:
It was definitely more steady than last night. We had a wait going on starting around 6:30PM and ending at 9:15PM. Not many large parties, just Kayo and Take at 7PM and a few families with kids early on. Ticket times were fine for both sushi and kitchen.
Specials: N/A
3 Staff members that stood out (why/how):
Peter was nice enough to come out from behind the sushi bar to help translate to a Spanish speaking guest.
Marsha's last training shift went well. She took all of the tables with Lindsey following. Lindsey said her only concern in that she is a talker at the tables. I think as she goes along she'll realize when she has time to chat and when she needs to get a move on.
Juan was great tonight. He is getting more efficient and I can tell he's more comfortable.
Any VIP's in?
Comps& Void Detail:
Kome Bucks X $30
Kome Bucks X $20 (old paper gift certificate)
Owner Comp X $293
Server Misring - Mandy had a table not paying attention when reading back their order
Kome Bucks X $1 for a table that ordered happy hour gyoza but Mandy didn't get the order in the computer in time - Is there a better way to do this?
Employee Day Off - Saten
Employee Day Off - Grace
Training Meal - Lindsey and Marsha
F&F X 4 Zatoichi for Camacho's friends
Spill - Well Gin
Kitchen Error - Lost Tori Teba ticket at the end of the night
R&M needs: The low boy is still leaking in the kitchen.
86'd items/ need more:
We need some more dessert spoons. We are VERY low on the small spoons and low on the long tea spoons.
Clair's sushi bar extra tip out is $12
LY Dinner Sales: $4977
TY Dinner Sales: $6893
+/- : + $1916 / + 38%
Dinner Covers: 234
Avg PPA: $29.46
Weather: Sunny and beautiful
Special events?: N/A
Who worked: C1: Mandy; C2: Clair; Ayaka; Justin; Lindsey training Marsha; Camacho & Naoto on bar; Beorn FR; Juan SA; H1: Vern; H2: Megan T.
Flow of Business, Cuts and Ticket Times:
It was definitely more steady than last night. We had a wait going on starting around 6:30PM and ending at 9:15PM. Not many large parties, just Kayo and Take at 7PM and a few families with kids early on. Ticket times were fine for both sushi and kitchen.
Specials: N/A
3 Staff members that stood out (why/how):
Peter was nice enough to come out from behind the sushi bar to help translate to a Spanish speaking guest.
Marsha's last training shift went well. She took all of the tables with Lindsey following. Lindsey said her only concern in that she is a talker at the tables. I think as she goes along she'll realize when she has time to chat and when she needs to get a move on.
Juan was great tonight. He is getting more efficient and I can tell he's more comfortable.
Any VIP's in?
Comps& Void Detail:
Kome Bucks X $30
Kome Bucks X $20 (old paper gift certificate)
Owner Comp X $293
Server Misring - Mandy had a table not paying attention when reading back their order
Kome Bucks X $1 for a table that ordered happy hour gyoza but Mandy didn't get the order in the computer in time - Is there a better way to do this?
Employee Day Off - Saten
Employee Day Off - Grace
Training Meal - Lindsey and Marsha
F&F X 4 Zatoichi for Camacho's friends
Spill - Well Gin
Kitchen Error - Lost Tori Teba ticket at the end of the night
R&M needs: The low boy is still leaking in the kitchen.
86'd items/ need more:
We need some more dessert spoons. We are VERY low on the small spoons and low on the long tea spoons.
Clair's sushi bar extra tip out is $12
Tuesday AM Recap 3.20.18
Written By: Devin Steuerwald
LY Lunch Sales: 1942.00
TY Lunch Sales: 1202.00
+/- : -740.00, -38%
Lunch Covers: 62
Avg PPA: 19.39
Previous Days Labor: 31%
Previous Days Comps: 9%
Controllable Comps: 1.31%
Weather: Sunny currently it is 60 the high today will be 73
Special events?: it beautiful outside..that's about it... oh its free cone day at DQ...
Who worked: Johnny CL1, Angela CL2, Ayaka, Ellen, Naoto Bar, Brittany H1, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
really slow start, going into 12:00 we had only done 20 covers. I was waiting to see if we would get a pop for lunch but it stayed pretty slow so I cut down to 3 on at 12:40. By 1:00 pm we were only at 46 covers. Cut down to just closers at 1:20 when we were only at 49 covers. we ended the shift with 62 covers.
Specials: n/a
3 Staff members that stood out (why/how):
Naoto for finding ways to stay busy during this slow shift.
it was just to slow for anyone else to stand out or get challenged.
Any VIP's in?
Ex emp Chill
Comps& Void Detail:
FnF- Chill
Bday- X1
R&M needs:
Shelf in office needs to be repaired
86'd items/ need more:
LY Lunch Sales: 1942.00
TY Lunch Sales: 1202.00
+/- : -740.00, -38%
Lunch Covers: 62
Avg PPA: 19.39
Previous Days Labor: 31%
Previous Days Comps: 9%
Controllable Comps: 1.31%
Weather: Sunny currently it is 60 the high today will be 73
Special events?: it beautiful outside..that's about it... oh its free cone day at DQ...
Who worked: Johnny CL1, Angela CL2, Ayaka, Ellen, Naoto Bar, Brittany H1, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
really slow start, going into 12:00 we had only done 20 covers. I was waiting to see if we would get a pop for lunch but it stayed pretty slow so I cut down to 3 on at 12:40. By 1:00 pm we were only at 46 covers. Cut down to just closers at 1:20 when we were only at 49 covers. we ended the shift with 62 covers.
Specials: n/a
3 Staff members that stood out (why/how):
Naoto for finding ways to stay busy during this slow shift.
it was just to slow for anyone else to stand out or get challenged.
Any VIP's in?
Ex emp Chill
Comps& Void Detail:
FnF- Chill
Bday- X1
R&M needs:
Shelf in office needs to be repaired
86'd items/ need more:
Monday, March 19, 2018
Monday PM 3/19/18 Recap
Written By: Annie
LY Dinner Sales: $4544
TY Dinner Sales: $6815
+/- : + $2271 / + 50%
Dinner Covers: 232
Avg PPA: $29.38
Weather: Sunny and warm
Special events?: N/A
Who worked: C1: John H.; C2: Clair; Ayaka; Mandy; Krystin training Marsha; Camacho & Grace on Bar w/ section; Hiroe FR; Jake SA; H1: Megan M.; H2: Megan T.
Flow of Business, Cuts and Ticket Times: We had a slow start and only had a small wait of 15-20 minutes between 7:45PM and 8:45PM off and on. I cut the PDR and Megan M. at 8:45PM and went down to two servers by 9:15PM. Ticket times were good all night.
Specials: Chicken Meatballs
3 Staff members that stood out (why/how):
Jaime jumped on dish to try to figure out what was going on with the machine tonight. He did some investigating and found out that the red dish soap needed to be changed out. The lack of that cycle was causing the dishes to come out feeling not completely washed.
Ayaka had a few tables tonight with allergies. She did a great job of asking questions and getting me involved in helping them figure out what they can and can't order. One of the guests was severely allergic to sesame. We had a hard time finding any info on what they wanted to order because a lot of the labels for the bases of things (like the tonkatsu broth base) were not on the packaging or saved anywhere.
Marsha did a good job following Krystin today. She was proactive in anticipating guest needs and ended up taking a table towards the end with Krystin following closely. She and Krystin both said they feel confident in her abilities moving forward into her next shift. She should probably concentrate on taking a majority of the tables next time.
I had a competition tonight for selling the most TX Sparkling Sake and/or dinner specials. None of the servers sold any sake, and the ones that sold the dinner special all tied with 2 a piece. :( So Grace and Camacho each ended up with $15 Kome bucks since they sold 2 glasses of the sparkling sake AND two specials.
I had a table send back an edamame that they said tasted off. I talked to them for a minute and they siad it just tasted like it wasn't fresh and that it tasted like we microwaved instead of boiled it. After talking a little bit I sent them some shishito peppers to replace the edameme, but they ended up not digging those really either, so I comped them as well. They really enjoyed everything else though.
Any VIP's in?
Less service industry people than usual... maybe everyone is recovering from SX.
Comps& Void Detail:
Kome Bucks X $15
SIN - Mark from Taco Deli; Stubbs; White Horse;
Birthday X 1
Employee Day Off - Johnny
Training Meal - Krystin and Marsha
F&F Kim Tako - Johnny
DNL - Edamame (notes above)
Recovery - Shishito Peppers (notes above)
Server misring - Sake nigiri supposed to be a saba nigiri - Camacho
Spill - Mandy spilled two glasses of Mt. Beautiful on a tray
R&M needs: The new checkouts sheet doesn't have the PM Closer 2 sushi bar extra tip-out formula on it. Clair's extra tip-out is: $12 from tonight. I didn't want to mess up the current spreadsheet.
86'd items/ need more: Osaka Cherry
We need more cleaning spray for the Aloha touch screens... or we can just use sanitized rags.
LY Dinner Sales: $4544
TY Dinner Sales: $6815
+/- : + $2271 / + 50%
Dinner Covers: 232
Avg PPA: $29.38
Weather: Sunny and warm
Special events?: N/A
Who worked: C1: John H.; C2: Clair; Ayaka; Mandy; Krystin training Marsha; Camacho & Grace on Bar w/ section; Hiroe FR; Jake SA; H1: Megan M.; H2: Megan T.
Flow of Business, Cuts and Ticket Times: We had a slow start and only had a small wait of 15-20 minutes between 7:45PM and 8:45PM off and on. I cut the PDR and Megan M. at 8:45PM and went down to two servers by 9:15PM. Ticket times were good all night.
Specials: Chicken Meatballs
3 Staff members that stood out (why/how):
Jaime jumped on dish to try to figure out what was going on with the machine tonight. He did some investigating and found out that the red dish soap needed to be changed out. The lack of that cycle was causing the dishes to come out feeling not completely washed.
Ayaka had a few tables tonight with allergies. She did a great job of asking questions and getting me involved in helping them figure out what they can and can't order. One of the guests was severely allergic to sesame. We had a hard time finding any info on what they wanted to order because a lot of the labels for the bases of things (like the tonkatsu broth base) were not on the packaging or saved anywhere.
Marsha did a good job following Krystin today. She was proactive in anticipating guest needs and ended up taking a table towards the end with Krystin following closely. She and Krystin both said they feel confident in her abilities moving forward into her next shift. She should probably concentrate on taking a majority of the tables next time.
I had a competition tonight for selling the most TX Sparkling Sake and/or dinner specials. None of the servers sold any sake, and the ones that sold the dinner special all tied with 2 a piece. :( So Grace and Camacho each ended up with $15 Kome bucks since they sold 2 glasses of the sparkling sake AND two specials.
I had a table send back an edamame that they said tasted off. I talked to them for a minute and they siad it just tasted like it wasn't fresh and that it tasted like we microwaved instead of boiled it. After talking a little bit I sent them some shishito peppers to replace the edameme, but they ended up not digging those really either, so I comped them as well. They really enjoyed everything else though.
Any VIP's in?
Less service industry people than usual... maybe everyone is recovering from SX.
Comps& Void Detail:
Kome Bucks X $15
SIN - Mark from Taco Deli; Stubbs; White Horse;
Birthday X 1
Employee Day Off - Johnny
Training Meal - Krystin and Marsha
F&F Kim Tako - Johnny
DNL - Edamame (notes above)
Recovery - Shishito Peppers (notes above)
Server misring - Sake nigiri supposed to be a saba nigiri - Camacho
Spill - Mandy spilled two glasses of Mt. Beautiful on a tray
R&M needs: The new checkouts sheet doesn't have the PM Closer 2 sushi bar extra tip-out formula on it. Clair's extra tip-out is: $12 from tonight. I didn't want to mess up the current spreadsheet.
86'd items/ need more: Osaka Cherry
We need more cleaning spray for the Aloha touch screens... or we can just use sanitized rags.
Mon AM Recap 3/19/18
Written By: Devin Steuerwald
LY Lunch Sales: 2047.00
TY Lunch Sales: 1789.00
+/- : -258.00, -13%
Lunch Covers: 87
Avg PPA: 20.56
Previous Days Labor: 28%
Previous Days Comps:4%
Controllable Comps: 8.01%
Weather: Mostly sunny currently its 81 the high today will be 82.
Special events?: no SXSW
Who worked: Johnny CL1, Justin CL2, Angela, Ayaka, Naoto bar, Brittany H1, Jake SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Really slow start to lunch today, we were under 30 covers going into the 12:00 hour. at 1pm we were at 50 covers so I cut down to closers. Of course we got a small pop after I cut, Ayaka and Angela helped get Justin and Johnny through it. We did a total of 87 covers today. All ticket times were great and all plates went out looking great.
Josh misread the catering order and made a tray of gyoza so we had the wait staff push them. Unfortunately it was rather slow and we didn't sell them all.
Specials: n/a
3 Staff members that stood out (why/how):
Justin switched into closing and did a great job, asked for help when he got busy and gave great service!
Angela did a great job with teamwork today, She was busing in other people section running food, and was very helpful when we had that last pop.
Naoto is always a badass! he helps out everywhere and is always selfless when it comes to other people making money, a true team player!!
Any VIP's in?
carmen from Saten
Cassandra Mann--- friends of leary and mine. I named my oldest daughter after her!
Comps& Void Detail:
emp day off- carmen
emp day off- Devin ( i bought some of my friends tab)
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2047.00
TY Lunch Sales: 1789.00
+/- : -258.00, -13%
Lunch Covers: 87
Avg PPA: 20.56
Previous Days Labor: 28%
Previous Days Comps:4%
Controllable Comps: 8.01%
Weather: Mostly sunny currently its 81 the high today will be 82.
Special events?: no SXSW
Who worked: Johnny CL1, Justin CL2, Angela, Ayaka, Naoto bar, Brittany H1, Jake SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Really slow start to lunch today, we were under 30 covers going into the 12:00 hour. at 1pm we were at 50 covers so I cut down to closers. Of course we got a small pop after I cut, Ayaka and Angela helped get Justin and Johnny through it. We did a total of 87 covers today. All ticket times were great and all plates went out looking great.
Josh misread the catering order and made a tray of gyoza so we had the wait staff push them. Unfortunately it was rather slow and we didn't sell them all.
Specials: n/a
3 Staff members that stood out (why/how):
Justin switched into closing and did a great job, asked for help when he got busy and gave great service!
Angela did a great job with teamwork today, She was busing in other people section running food, and was very helpful when we had that last pop.
Naoto is always a badass! he helps out everywhere and is always selfless when it comes to other people making money, a true team player!!
Any VIP's in?
carmen from Saten
Cassandra Mann--- friends of leary and mine. I named my oldest daughter after her!
Comps& Void Detail:
emp day off- carmen
emp day off- Devin ( i bought some of my friends tab)
R&M needs:
86'd items/ need more:
Sunday PM 3/18/18 Recap
Written By: Annie
LY Dinner Sales: $5760
TY Dinner Sales: $8737
+/- : +$2977 / +52%
Dinner Covers: 277
Avg PPA: $31.54
Weather: Sunny and warm, currently 82.
Special events?: Last Day of SX!
Who worked: C1: Dobbins; C2: Clair; Ayaka; Ellen; John H.; Hiroe FR; Jake SA; H1: Melody; H2: Megan M.; Megan T. Cocktail
Flow of Business, Cuts and Ticket Times:
We started off steady with a decent line and were full by 5:50PM. The first seating was crazy, as usual with a full rail of tickets at the kitchen expo as well as the sushi bar. our average wait for 2 tops was 15-25 minutes and 25-35 minutes for 4 tops. The wait was swindling and we were off totally by 9:27PM. I was just about to send the employee orders when the kitchen line filled up again and the sushi bar got hit hard again with tickets. It was as if the 4 remaining parties that we sat between 9PM and 9:30PM AND every currently eating table in the restaurant all ordered another round of everything at the same time. I told Josh and Kazu that I was going to hold off on ordering the employee meals for a a few minutes until everything went out, but by the time 9:45PM rolled around, both stations were still full of orders. The dish pit was also struggling all day because John Paul was not here for his evening shift. So we decided to order pizza at 9:45PM. I used Leary's card in the safe and the receipt is in the invoice box. I think I ordered too much since there was quite a bit left over, but I think a lot of people were just done at the end of the night and didn't want to eat any.
Specials: Chicken Meatballs sold well again tonight.
3 Staff members that stood out (why/how):
Kelly Dobbins had a rough start to the evening when she spilled two glasses of water as she got a full section right at open. She didn't directly hit anyone and Jake and I were helping to clean it up so that she could attend to her tables. But there was a group of 3 college age girls (who happened to walk in front of everyone in line at the front door right when we opened, basically cutting in front of at least 3 families,) that I talked to while dropping off some food that told me that they wanted me to know that they were not enjoying their service this particular day. I had already apologized to them about the water spill, but they said it was before the water spill that they were getting bad service. I asked them what specifically it was and they said that they did not get hot towels when they were seated and that they would like some now. I again apologized and grabbed them some oshibori. I asked them if there was anything else that I could get them because by the time I got back with the oshibori, their food had already started hitting the table. They said no, so I left them be for awhile. Then there was an extra agadashi tofu in the window that I thought would be a nice gesture to hand over to them. They gave me mild smiles and the one girl who I had been talking to mostly said a weak thanks. I was communicating with Kelly the whole time about everything, and she said that the girls didn't say anything to her at all and barely even talked to each other through the whole meal. They were mostly just on their cell phones the whole time.
John had a table ask if we had masago. When John said yes, he said that he wanted to order a piece. So when I ran it to the table, the man said that he ordered green masago. When I told him that we didn't have that kind, he told me that John said that we did. The man made it seem like he had a conversation with John specifically asking him for the "wasabi infused masago." I'm sure it was just a misunderstanding, but it was very confusing. I went back and made sure the guy was OK at twice throughout the meal and he seemed fine.
I worked with Jake a lot tonight about having attention to detail while being busy. We had a lot of tables getting up at the same time multiple times tonight. While he was always there and moving quickly to get them reset, he would miss some spots and leave others really wet. I told him that he is already really good at the speed part, so I would like to see him work on more on the details. He did make a good point that there were two bussers on at lunch today when it maybe wasn't necessary and that we could probably use one at night instead. I told him I agreed.
Everyone was really helpful all night long. Drinks, food and sushi were all run in a timely manner.
Any VIP's in?
Joel
Ellen's boyfriend
Comps& Void Detail:
DNL - Lychee Sangria
DNL - Vegan Ramen - She said something tasted bitter and that it was probably just her taste, not our fault. Josh tasted it and said it was fine. The lady got a vegetable roll instead and was totally happy.
Server Misring - Grace forgot to ring in a vegetable roll.
Birthday X 1
Server Misring - Ellen rang in a mango avocado instead of a sunshine roll but didn't realize until it hit the table.
I had a partial BOH meal tab for just the dishwashers.
F&F 15% for Ellen's boyfriend
F&F 15% for Joel (former employee)
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5760
TY Dinner Sales: $8737
+/- : +$2977 / +52%
Dinner Covers: 277
Avg PPA: $31.54
Weather: Sunny and warm, currently 82.
Special events?: Last Day of SX!
Who worked: C1: Dobbins; C2: Clair; Ayaka; Ellen; John H.; Hiroe FR; Jake SA; H1: Melody; H2: Megan M.; Megan T. Cocktail
Flow of Business, Cuts and Ticket Times:
We started off steady with a decent line and were full by 5:50PM. The first seating was crazy, as usual with a full rail of tickets at the kitchen expo as well as the sushi bar. our average wait for 2 tops was 15-25 minutes and 25-35 minutes for 4 tops. The wait was swindling and we were off totally by 9:27PM. I was just about to send the employee orders when the kitchen line filled up again and the sushi bar got hit hard again with tickets. It was as if the 4 remaining parties that we sat between 9PM and 9:30PM AND every currently eating table in the restaurant all ordered another round of everything at the same time. I told Josh and Kazu that I was going to hold off on ordering the employee meals for a a few minutes until everything went out, but by the time 9:45PM rolled around, both stations were still full of orders. The dish pit was also struggling all day because John Paul was not here for his evening shift. So we decided to order pizza at 9:45PM. I used Leary's card in the safe and the receipt is in the invoice box. I think I ordered too much since there was quite a bit left over, but I think a lot of people were just done at the end of the night and didn't want to eat any.
Specials: Chicken Meatballs sold well again tonight.
3 Staff members that stood out (why/how):
Kelly Dobbins had a rough start to the evening when she spilled two glasses of water as she got a full section right at open. She didn't directly hit anyone and Jake and I were helping to clean it up so that she could attend to her tables. But there was a group of 3 college age girls (who happened to walk in front of everyone in line at the front door right when we opened, basically cutting in front of at least 3 families,) that I talked to while dropping off some food that told me that they wanted me to know that they were not enjoying their service this particular day. I had already apologized to them about the water spill, but they said it was before the water spill that they were getting bad service. I asked them what specifically it was and they said that they did not get hot towels when they were seated and that they would like some now. I again apologized and grabbed them some oshibori. I asked them if there was anything else that I could get them because by the time I got back with the oshibori, their food had already started hitting the table. They said no, so I left them be for awhile. Then there was an extra agadashi tofu in the window that I thought would be a nice gesture to hand over to them. They gave me mild smiles and the one girl who I had been talking to mostly said a weak thanks. I was communicating with Kelly the whole time about everything, and she said that the girls didn't say anything to her at all and barely even talked to each other through the whole meal. They were mostly just on their cell phones the whole time.
John had a table ask if we had masago. When John said yes, he said that he wanted to order a piece. So when I ran it to the table, the man said that he ordered green masago. When I told him that we didn't have that kind, he told me that John said that we did. The man made it seem like he had a conversation with John specifically asking him for the "wasabi infused masago." I'm sure it was just a misunderstanding, but it was very confusing. I went back and made sure the guy was OK at twice throughout the meal and he seemed fine.
I worked with Jake a lot tonight about having attention to detail while being busy. We had a lot of tables getting up at the same time multiple times tonight. While he was always there and moving quickly to get them reset, he would miss some spots and leave others really wet. I told him that he is already really good at the speed part, so I would like to see him work on more on the details. He did make a good point that there were two bussers on at lunch today when it maybe wasn't necessary and that we could probably use one at night instead. I told him I agreed.
Everyone was really helpful all night long. Drinks, food and sushi were all run in a timely manner.
Any VIP's in?
Joel
Ellen's boyfriend
Comps& Void Detail:
DNL - Lychee Sangria
DNL - Vegan Ramen - She said something tasted bitter and that it was probably just her taste, not our fault. Josh tasted it and said it was fine. The lady got a vegetable roll instead and was totally happy.
Server Misring - Grace forgot to ring in a vegetable roll.
Birthday X 1
Server Misring - Ellen rang in a mango avocado instead of a sunshine roll but didn't realize until it hit the table.
I had a partial BOH meal tab for just the dishwashers.
F&F 15% for Ellen's boyfriend
F&F 15% for Joel (former employee)
R&M needs:
86'd items/ need more:
Sunday, March 18, 2018
Sunday AM 3/18/18 recap
Written By: Dusten
LY Lunch Sales: 3176
TY Lunch Sales: 2627
+/- : 21% over LY and +$549
Lunch Covers: 148
Avg PPA: 21.46
Previous Days Labor: 25%
Previous Days Comps: 5%
Controllable Comps: 1.28%
Weather: muggy after-rain morning with sun in early afternoon
Special events?: St. South by Patty's by Southwest Day Aftermath
Who worked: John H, Ellen, Ayaka, Patrick, Zayn CL1, Mandy CL2, Veronica/Alyssa Host, Juan/Jacob SA, Abe FR and Naoto Bar
Flow of Business, Cuts and Ticket Times: Pretty slow Sunday. No wait. Tables sluggishly wandered in. Heights of business were around noon and again after 1pm. Ticket times were good. Only one customer issue regarding Ebi Fry, but not sure what could be done on our part really:
The middle-aged Caucasian woman explained to Ayaka that our "panko was not panko" and that the kitchen "ought to google 'Panko.'" She had an Ebi Fry Teishoku. She didn't want anything else. She picked off a bit of the breading (Aka "not Panko). I don't think the woman was upset. She wasn't hostile about it. I think maybe she just didn't know how condescending she was being. Or maybe she's really good at it?
Ayaka wasn't really sure how to address the customer's concerns. I offered the explanation I feel is somewhat standard in these situations: "The food is prepared according recipes designed by the owners who are from Osaka and Kobe and based on what they grew up eating. Like most cuisine, perhaps the differences are found among the regions that offer essentially the same dish, but with local flair." Later talking to Ayaka, Kazu and General, I learned that the main difference between our Ebi Fry and what one may find in Japan, our ebi fry uses 2 shrimp per piece, whereas everyone else will do one.
One tekka maki ticket was lost. The table didn't miss it but they didn't want to pay for it either.
I cut half the crew at 1:30, 3 on, one SA, one host.
Specials:
3 Staff members that stood out (why/how): Mandy seemed a bit frantic a couple of times. She came up to the host stand bar area asking for help with maybe 6 customers in her section. Another time I noticed Patrick running her food while he had a full section and she literally had 4 customers. Maybe it was just bad timing on my part for observing these things, but I can't imagine her not being able to handle a very small amount of customers. I know I get tripped up when things slow down.
Jacob expressed a bit of frustration with Juan while SA'ing today. As slow as it was, I went ahead and cut Jacob, since he is a double. But I agree, with 2 SA's, there should be almost no lag in duties performed as slow as it was.
Any VIP's in? Many. My friend Evan, works at Brass Tap (Domain?) was our first customer.
Josh's friend from Clark's,
Gabrielle from Sa-Ten 2,
The cute family that sits at the sushi bar and orders the small Pearls bottle. Dad and daughter were the ones interviewed on our grand opening.
Elliot- regular,
Lynn and Olive and I forget Lynn's wife's name.
Chelsea
Julie Myrtille- pastry chef from Sa-Ten 2 event.
Comps& Void Detail: FNF for Lynn- Olive's Shrimp Tempura
Bday parfait
manager meal for Chelsea $16
Lost ticket tekka maki- sushi bar error
Employee day off for Gabrielle
Bday parfait (second)
Kome bucks $15
FNF for Josh's friend- comped veggie tempura
FNF pork belly for Evan
FNF for Julie M- 2 Zato pieces
R&M needs:
86'd items/ need more:Dangerfield came and picked up one case of Napkins. just FYI
LY Lunch Sales: 3176
TY Lunch Sales: 2627
+/- : 21% over LY and +$549
Lunch Covers: 148
Avg PPA: 21.46
Previous Days Labor: 25%
Previous Days Comps: 5%
Controllable Comps: 1.28%
Weather: muggy after-rain morning with sun in early afternoon
Special events?: St. South by Patty's by Southwest Day Aftermath
Who worked: John H, Ellen, Ayaka, Patrick, Zayn CL1, Mandy CL2, Veronica/Alyssa Host, Juan/Jacob SA, Abe FR and Naoto Bar
Flow of Business, Cuts and Ticket Times: Pretty slow Sunday. No wait. Tables sluggishly wandered in. Heights of business were around noon and again after 1pm. Ticket times were good. Only one customer issue regarding Ebi Fry, but not sure what could be done on our part really:
The middle-aged Caucasian woman explained to Ayaka that our "panko was not panko" and that the kitchen "ought to google 'Panko.'" She had an Ebi Fry Teishoku. She didn't want anything else. She picked off a bit of the breading (Aka "not Panko). I don't think the woman was upset. She wasn't hostile about it. I think maybe she just didn't know how condescending she was being. Or maybe she's really good at it?
Ayaka wasn't really sure how to address the customer's concerns. I offered the explanation I feel is somewhat standard in these situations: "The food is prepared according recipes designed by the owners who are from Osaka and Kobe and based on what they grew up eating. Like most cuisine, perhaps the differences are found among the regions that offer essentially the same dish, but with local flair." Later talking to Ayaka, Kazu and General, I learned that the main difference between our Ebi Fry and what one may find in Japan, our ebi fry uses 2 shrimp per piece, whereas everyone else will do one.
One tekka maki ticket was lost. The table didn't miss it but they didn't want to pay for it either.
I cut half the crew at 1:30, 3 on, one SA, one host.
Specials:
3 Staff members that stood out (why/how): Mandy seemed a bit frantic a couple of times. She came up to the host stand bar area asking for help with maybe 6 customers in her section. Another time I noticed Patrick running her food while he had a full section and she literally had 4 customers. Maybe it was just bad timing on my part for observing these things, but I can't imagine her not being able to handle a very small amount of customers. I know I get tripped up when things slow down.
Jacob expressed a bit of frustration with Juan while SA'ing today. As slow as it was, I went ahead and cut Jacob, since he is a double. But I agree, with 2 SA's, there should be almost no lag in duties performed as slow as it was.
Any VIP's in? Many. My friend Evan, works at Brass Tap (Domain?) was our first customer.
Josh's friend from Clark's,
Gabrielle from Sa-Ten 2,
The cute family that sits at the sushi bar and orders the small Pearls bottle. Dad and daughter were the ones interviewed on our grand opening.
Elliot- regular,
Lynn and Olive and I forget Lynn's wife's name.
Chelsea
Julie Myrtille- pastry chef from Sa-Ten 2 event.
Comps& Void Detail: FNF for Lynn- Olive's Shrimp Tempura
Bday parfait
manager meal for Chelsea $16
Lost ticket tekka maki- sushi bar error
Employee day off for Gabrielle
Bday parfait (second)
Kome bucks $15
FNF for Josh's friend- comped veggie tempura
FNF pork belly for Evan
FNF for Julie M- 2 Zato pieces
R&M needs:
86'd items/ need more:Dangerfield came and picked up one case of Napkins. just FYI
Saturday, March 17, 2018
Saturday 3/17/18 PM Recap
Written By: Annie
LY Dinner Sales: $8485
TY Dinner Sales:$9379
+/- :+ $894 / + 11%
Dinner Covers: 300 (I don't know how, because it felt like way less.)
Avg PPA: $31.26
Weather: Partly cloudy, humid and warm
Special events?: SX second to last night / St. Patty's Day
Who worked: C1: Zayn; C2: Dusten; Clair; Lindsey; Krystin; Angela; Jake & Beorn as SA; Hiroe as FR; Melody as H1: Megan T. as H2: Alyssa as Cocktail
Flow of Business, Cuts and Ticket Times:
It was steady to start, but died down at 8PM. No waits over 20 minutes or so. Then it was a hard lull for about 20 minutes and we got back on a small wait at 8:30. By 9:30PM, I sent Alyssa home because we were off of the wait and had about 6 tables open up. I cut Jake shortly after that and Lindsey and Krystin. We never got another pop and had about half of the tables in the restaurant open, so I went down to two closers and one host by 10PM. Ticket times all night were great.
Specials: Chicken Meatballs sold well tonight.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Birthday X 1
F&F 15% - Naoto's friends at the bar
Kitchen Error - Hair in a Kaki Fry (But it was a very long and curly hair, which no one in the kitchen has. No one at the table it went to had long curly hair either, so we were all confused as to where it came from.)
R&M needs: The metal shelf above the liquor cage in the office came loose and some of the bins fell on Jake tonight when he went into the office to get a box of napkins. He is alright. I left the shelf up there for now because it's partially attached to the wall still. I just moved some of the boxes and bins around so they aren't totally in the way.
86'd items/ need more:
LY Dinner Sales: $8485
TY Dinner Sales:$9379
+/- :+ $894 / + 11%
Dinner Covers: 300 (I don't know how, because it felt like way less.)
Avg PPA: $31.26
Weather: Partly cloudy, humid and warm
Special events?: SX second to last night / St. Patty's Day
Who worked: C1: Zayn; C2: Dusten; Clair; Lindsey; Krystin; Angela; Jake & Beorn as SA; Hiroe as FR; Melody as H1: Megan T. as H2: Alyssa as Cocktail
Flow of Business, Cuts and Ticket Times:
It was steady to start, but died down at 8PM. No waits over 20 minutes or so. Then it was a hard lull for about 20 minutes and we got back on a small wait at 8:30. By 9:30PM, I sent Alyssa home because we were off of the wait and had about 6 tables open up. I cut Jake shortly after that and Lindsey and Krystin. We never got another pop and had about half of the tables in the restaurant open, so I went down to two closers and one host by 10PM. Ticket times all night were great.
Specials: Chicken Meatballs sold well tonight.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Birthday X 1
F&F 15% - Naoto's friends at the bar
Kitchen Error - Hair in a Kaki Fry (But it was a very long and curly hair, which no one in the kitchen has. No one at the table it went to had long curly hair either, so we were all confused as to where it came from.)
R&M needs: The metal shelf above the liquor cage in the office came loose and some of the bins fell on Jake tonight when he went into the office to get a box of napkins. He is alright. I left the shelf up there for now because it's partially attached to the wall still. I just moved some of the boxes and bins around so they aren't totally in the way.
86'd items/ need more:
Saturday AM Recap 3/17/18
Written By: Leary
LY Lunch Sales: 2838
TY Lunch Sales: 3034
+/- : +196, +17%
Lunch Covers: 165
Avg PPA: 18.39
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 9%
Weather: Warm and cloudy in the morning, Sun came out a bit in the afternoon
Special events?: SXSW
Who worked:
Pat, Ellen, Kelly, John, Mandy, Camacho Cl, Beorn & John SA, Alyssa & Vern H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Another very slow day. We filled up around 1230, and were mostly full with a few tables occasionally waiting until about 2. Hoping for a late pop that never happened. Cut Beorn and Alyssa at 2, 4 on at 220, 1 on at 240. Ticket times were great.
Specials:
3 Staff members that stood out (why/how):
- SA John was pretty unfocused today. Most of my shifts with him it's been busy and he has done well, but seems like he has trouble staying productive during the slow shifts.
-Ellen did well today. No errors or comps, and helped run food a lot today. It was a slower shift, but it was still great to see her have a smooth shift.
Any VIP's in?
Comps& Void Detail:
$15 in Kome Bucks
R&M needs:
Age Lowboy has some condensation build up. It's keeping temp fine so I'm going to wait until Monday to call Hill out to service it.
86'd items/ need more:
LY Lunch Sales: 2838
TY Lunch Sales: 3034
+/- : +196, +17%
Lunch Covers: 165
Avg PPA: 18.39
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 9%
Weather: Warm and cloudy in the morning, Sun came out a bit in the afternoon
Special events?: SXSW
Who worked:
Pat, Ellen, Kelly, John, Mandy, Camacho Cl, Beorn & John SA, Alyssa & Vern H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Another very slow day. We filled up around 1230, and were mostly full with a few tables occasionally waiting until about 2. Hoping for a late pop that never happened. Cut Beorn and Alyssa at 2, 4 on at 220, 1 on at 240. Ticket times were great.
Specials:
3 Staff members that stood out (why/how):
- SA John was pretty unfocused today. Most of my shifts with him it's been busy and he has done well, but seems like he has trouble staying productive during the slow shifts.
-Ellen did well today. No errors or comps, and helped run food a lot today. It was a slower shift, but it was still great to see her have a smooth shift.
Any VIP's in?
Comps& Void Detail:
$15 in Kome Bucks
R&M needs:
Age Lowboy has some condensation build up. It's keeping temp fine so I'm going to wait until Monday to call Hill out to service it.
86'd items/ need more:
Fri PM Recap 3.16.18
Written By: Devin Steuerwald
LY Dinner Sales: 7274.00
TY Dinner Sales: 11,134.00------YEAH!!!!
+/- : +3860.00, +53%
Dinner Covers: 331
Avg PPA: 33.64
Weather: Sunny currently the high will be 89 clear tonight with a low of 66
Special events?: SXSW day 1,000,000
Who worked: Dusten CL1, Krystin Cl2, Angela, Clair, Justin, Lindsey, Jason and Johnny bar, Melody H1, Megan M H2, Megan T CT, Beorn SA, Jacob SA
Flow of Business, Cuts and Ticket Times:
Steady start with a line at the front door at 5pm, it took a little while longer than the rest of the week to fill up, we didn't go on a full wait till 6:30. The wait stayed about the same all night about 30-40 for twos and 35-45 for 3+. We did have a few larger groups that had a slightly longer wait but all quote times were good tonight. We came off the wait at 10:48. At 10:30 I cut H1, CT, and SA1, We closed 6 servers on and had to order pizza for dinner. Ticket times were mostly good there were a couple of times that rolls got backed up and we had a 30 min wait for rolls. This didn't last for long and the sushi bar recovered quickly. No customer complaints. We did have one comped roll because the ticket was misplaced and the table had to ask about it.
We had a contest to see who could sell the LAST bottle of sm. bride of the fox and Krystin sold 2 of the 3 bottles we had left. we are now out!!!
Specials:
Chicken meatballs- 15
3 Staff members that stood out (why/how):
Abe did a great job in the window tonight, he is getting very strong!
Justin did a great job with a lot of parties, he gives really good service.
Jason and Johnny were great on the bar tonight. they even had time to help out on the floor here and there.
Any VIP's in?
Genji sake rep
marsha
Comps& Void Detail:
emp day off- Marsha
FnF- Genji sake rep
bday- X1
sushi bar error- tix time (see above note)
Guest changed mind- canceled fried ice cream
server misring- Justin rang in a spicy miso but they wanted vegan ramen
server misring- Lindsey rang in a katsuo tataki but it should have been Ankimo
spill- well gin, Jinjo
R&M needs:
autoChlor came out and serviced the bar dishwasher, it needed a new drain solenoid. its working great now
86'd items/ need more:
LY Dinner Sales: 7274.00
TY Dinner Sales: 11,134.00------YEAH!!!!
+/- : +3860.00, +53%
Dinner Covers: 331
Avg PPA: 33.64
Weather: Sunny currently the high will be 89 clear tonight with a low of 66
Special events?: SXSW day 1,000,000
Who worked: Dusten CL1, Krystin Cl2, Angela, Clair, Justin, Lindsey, Jason and Johnny bar, Melody H1, Megan M H2, Megan T CT, Beorn SA, Jacob SA
Flow of Business, Cuts and Ticket Times:
Steady start with a line at the front door at 5pm, it took a little while longer than the rest of the week to fill up, we didn't go on a full wait till 6:30. The wait stayed about the same all night about 30-40 for twos and 35-45 for 3+. We did have a few larger groups that had a slightly longer wait but all quote times were good tonight. We came off the wait at 10:48. At 10:30 I cut H1, CT, and SA1, We closed 6 servers on and had to order pizza for dinner. Ticket times were mostly good there were a couple of times that rolls got backed up and we had a 30 min wait for rolls. This didn't last for long and the sushi bar recovered quickly. No customer complaints. We did have one comped roll because the ticket was misplaced and the table had to ask about it.
We had a contest to see who could sell the LAST bottle of sm. bride of the fox and Krystin sold 2 of the 3 bottles we had left. we are now out!!!
Specials:
Chicken meatballs- 15
3 Staff members that stood out (why/how):
Abe did a great job in the window tonight, he is getting very strong!
Justin did a great job with a lot of parties, he gives really good service.
Jason and Johnny were great on the bar tonight. they even had time to help out on the floor here and there.
Any VIP's in?
Genji sake rep
marsha
Comps& Void Detail:
emp day off- Marsha
FnF- Genji sake rep
bday- X1
sushi bar error- tix time (see above note)
Guest changed mind- canceled fried ice cream
server misring- Justin rang in a spicy miso but they wanted vegan ramen
server misring- Lindsey rang in a katsuo tataki but it should have been Ankimo
spill- well gin, Jinjo
R&M needs:
autoChlor came out and serviced the bar dishwasher, it needed a new drain solenoid. its working great now
86'd items/ need more:
Friday, March 16, 2018
Friday A.M. 3/16/18
Written By: Drew
LY Lunch Sales: $2329
TY Lunch Sales: $2805
+/- : +20%
Lunch Covers: 153
Avg PPA: $18.33
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 1.32%
Weather:
Mostly cloudy in the 70's
Special events?:
SXSW Music
Who worked:
Zayn&Marsha(Training), Patrick, Ellen, Lindsey, Kelly D(CL1), Clair(CL2), Veronica(H1), Alyssa(H2), Jake(SA), Hiroe(FR), Camacho(Bar)
Flow of Business, Cuts and Ticket Times:
- Started off great, had our reservation come in at 11:30 and get their pre-ordered food right on time. However they had a rough lunch. First Patrick came and told me that one of the people in the group was getting dripped on because the a/c in the party room was on and creating a lot of condensation. I apologized and let him know that i turned the A/C off so it shouldn't drip anymore, which it didn't. Then another person who had a tempura lunch let Patrick know that their shrimp in Tempura Teishoku. Josh and I checked and sure enough it was raw. I went over and let them know how sorry we were and that i would be taking care of their lunch. I also asked if anyone else had any issues with their food, but no one did. Josh talked with Wes and corrected him on the tempura. Didn't have any other issues after.
-From 12:30 to 1 it got really slow so i cut H1 and the double, which at the time was Lindsey.
-Angel had to leave at 1 pm, he let Toshi know but didn't attempt to let me know earlier in the week. he had to go to his sons probationary hearing, which i feel like he would have gotten a far more notice than he gave us. Regardless this left the sushi bar short staffed, so again i had to hop on the sushi bar line and help them get caught up. I will follow up with Angel about giving more of a notice during important meetings/hearings.
-Never went on a wait except for incomplete parties.
Specials:
3 Staff members that stood out (why/how):
-Sushi bar did great all things considered. I know a lot of them had picked up the slack and were tired.
-Zayn is a great teacher. He was being very thorough with Marsha today. I did see him doing a lot of the tray holding and just had her familiarize herself with using Aloha and ringing things in. She did great! Definitely a fast learner
Any VIP's in?
-Neighbors of our new location! Camacho recognized them
Comps& Void Detail:
-Kitchen error x Raw shrimp
-FNF x 2 Zatoichi for Neighbors
-Training meal x 2 Zayn&Marsha
R&M needs:
-Leary called Gemini they are on the roof as I type!
86'd items/ need more:
LY Lunch Sales: $2329
TY Lunch Sales: $2805
+/- : +20%
Lunch Covers: 153
Avg PPA: $18.33
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 1.32%
Weather:
Mostly cloudy in the 70's
Special events?:
SXSW Music
Who worked:
Zayn&Marsha(Training), Patrick, Ellen, Lindsey, Kelly D(CL1), Clair(CL2), Veronica(H1), Alyssa(H2), Jake(SA), Hiroe(FR), Camacho(Bar)
Flow of Business, Cuts and Ticket Times:
- Started off great, had our reservation come in at 11:30 and get their pre-ordered food right on time. However they had a rough lunch. First Patrick came and told me that one of the people in the group was getting dripped on because the a/c in the party room was on and creating a lot of condensation. I apologized and let him know that i turned the A/C off so it shouldn't drip anymore, which it didn't. Then another person who had a tempura lunch let Patrick know that their shrimp in Tempura Teishoku. Josh and I checked and sure enough it was raw. I went over and let them know how sorry we were and that i would be taking care of their lunch. I also asked if anyone else had any issues with their food, but no one did. Josh talked with Wes and corrected him on the tempura. Didn't have any other issues after.
-From 12:30 to 1 it got really slow so i cut H1 and the double, which at the time was Lindsey.
-Angel had to leave at 1 pm, he let Toshi know but didn't attempt to let me know earlier in the week. he had to go to his sons probationary hearing, which i feel like he would have gotten a far more notice than he gave us. Regardless this left the sushi bar short staffed, so again i had to hop on the sushi bar line and help them get caught up. I will follow up with Angel about giving more of a notice during important meetings/hearings.
-Never went on a wait except for incomplete parties.
Specials:
3 Staff members that stood out (why/how):
-Sushi bar did great all things considered. I know a lot of them had picked up the slack and were tired.
-Zayn is a great teacher. He was being very thorough with Marsha today. I did see him doing a lot of the tray holding and just had her familiarize herself with using Aloha and ringing things in. She did great! Definitely a fast learner
Any VIP's in?
-Neighbors of our new location! Camacho recognized them
Comps& Void Detail:
-Kitchen error x Raw shrimp
-FNF x 2 Zatoichi for Neighbors
-Training meal x 2 Zayn&Marsha
R&M needs:
-Leary called Gemini they are on the roof as I type!
86'd items/ need more:
Thursday, March 15, 2018
Thur PM recap 3.15.18
Written By: Devin Steuerwald
LY Dinner Sales: 6013.00
TY Dinner Sales: 7866.00
+/- : +1853.00, +31%
Dinner Covers: 277
Avg PPA: 28.40
Weather: Cloudy currently its 68 the high today was 73
Special events?: SXSW day 7
Who worked: Dusten CL1, Angela CL2, Krystin, Zayn, Ayaka, Mandy, Grace and Lindsey bar, Beorn SA1, Beorn SA2, Abe FR, Alyssa CT, Melody H1, Veronica H2
Flow of Business, Cuts and Ticket Times:
Steady start today with a small line at the door we went on a full wait by 5:30 and stayed on the wait till 9:10. The average wait time tonight was 25-35 for a 2 top and 35-45 for a 3+. I cut H1 and CT at 9pm. and went down to 3 on the floor at 9:20. All ticket times were great and everything went out looking great too!
The host stand had a small problem at the end of the shift. one of the names on the wait disappeared and they didn't realize until they came and asked how much longer it would be. They sat the guest immediately, the host stand let myself and Andrew know what happened, Andrew went over and apologized to the guest and sent out two pieces of Zato. they were not angry and thanked us for the pieces.
Ocean waves delivered our blue fin tuna at 5:30, right when we went on a wait. Andrew contacted them and let them know that this can not happen again. Andrew got on the sushi line to help out so Toshi could break it down. Toshi broke it down super fast and the rest of the line helped knock out getting it put away. great teamwork guys!
Ran the "no mistakes" contest and the waitstaff did a great job with zero comps and hardly any voids too!! The front of house won free food! I told them that if they can be bribed into not making mistakes, I expect them to try harder to not make simple errors.
Specials:
Chicken meatballs- 10
nigiri set- 12
3 Staff members that stood out (why/how):
Andrew for helping make rolls during our first pop so Toshi could focus on breaking down tuna.
Had to have a talk with the SA's (John and Beorn) about neglecting the party room, it got better after we talked to them.
Any VIP's in?
Kelly Dobbins
Comps& Void Detail:
Bday X1
Emp day off- kelly D
recovery- host error (see above note)
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6013.00
TY Dinner Sales: 7866.00
+/- : +1853.00, +31%
Dinner Covers: 277
Avg PPA: 28.40
Weather: Cloudy currently its 68 the high today was 73
Special events?: SXSW day 7
Who worked: Dusten CL1, Angela CL2, Krystin, Zayn, Ayaka, Mandy, Grace and Lindsey bar, Beorn SA1, Beorn SA2, Abe FR, Alyssa CT, Melody H1, Veronica H2
Flow of Business, Cuts and Ticket Times:
Steady start today with a small line at the door we went on a full wait by 5:30 and stayed on the wait till 9:10. The average wait time tonight was 25-35 for a 2 top and 35-45 for a 3+. I cut H1 and CT at 9pm. and went down to 3 on the floor at 9:20. All ticket times were great and everything went out looking great too!
The host stand had a small problem at the end of the shift. one of the names on the wait disappeared and they didn't realize until they came and asked how much longer it would be. They sat the guest immediately, the host stand let myself and Andrew know what happened, Andrew went over and apologized to the guest and sent out two pieces of Zato. they were not angry and thanked us for the pieces.
Ocean waves delivered our blue fin tuna at 5:30, right when we went on a wait. Andrew contacted them and let them know that this can not happen again. Andrew got on the sushi line to help out so Toshi could break it down. Toshi broke it down super fast and the rest of the line helped knock out getting it put away. great teamwork guys!
Ran the "no mistakes" contest and the waitstaff did a great job with zero comps and hardly any voids too!! The front of house won free food! I told them that if they can be bribed into not making mistakes, I expect them to try harder to not make simple errors.
Specials:
Chicken meatballs- 10
nigiri set- 12
3 Staff members that stood out (why/how):
Andrew for helping make rolls during our first pop so Toshi could focus on breaking down tuna.
Had to have a talk with the SA's (John and Beorn) about neglecting the party room, it got better after we talked to them.
Any VIP's in?
Kelly Dobbins
Comps& Void Detail:
Bday X1
Emp day off- kelly D
recovery- host error (see above note)
R&M needs:
86'd items/ need more:
Thursday AM Recap 3/15/18
Written By: Leary
LY Lunch Sales: 2122
TY Lunch Sales: 2325
+/- : +203, +10%
Lunch Covers: 119
Avg PPA: 19.54
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 1%
Weather: Warm cloudy day
Special events?:
Who worked:
Lindsey, Mandy, Krystin Tr Marsha, Kelly, Justin, Zayn Cl, Juan SA, Abe FR, Megan T Host, Camacho Bar
Flow of Business, Cuts and Ticket Times:
It was really slow for a Thursday lunch. Kept expecting a late pop, but it didn't ever happen. Went 2 on at 130. Had a handful of tables come in the last 30 minutes, but that was it. Ticket times were great.
Specials:
3 Staff members that stood out (why/how):
-Andrew spent some time coaching Juan how to better multitask. He seemed a little unfocused today and was starting tasks without finish.
-Justin seems to be feeling a little more comfortable this week.
-Kelly D has been so solid lately.
Any VIP's in?
Rob
Comps& Void Detail:
-FOH for a seaweed salad that was misran
-$20 in Kome Bucks
R&M needs:
86'd items/ need more:
More napkins came into today
LY Lunch Sales: 2122
TY Lunch Sales: 2325
+/- : +203, +10%
Lunch Covers: 119
Avg PPA: 19.54
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 1%
Weather: Warm cloudy day
Special events?:
Who worked:
Lindsey, Mandy, Krystin Tr Marsha, Kelly, Justin, Zayn Cl, Juan SA, Abe FR, Megan T Host, Camacho Bar
Flow of Business, Cuts and Ticket Times:
It was really slow for a Thursday lunch. Kept expecting a late pop, but it didn't ever happen. Went 2 on at 130. Had a handful of tables come in the last 30 minutes, but that was it. Ticket times were great.
Specials:
3 Staff members that stood out (why/how):
-Andrew spent some time coaching Juan how to better multitask. He seemed a little unfocused today and was starting tasks without finish.
-Justin seems to be feeling a little more comfortable this week.
-Kelly D has been so solid lately.
Any VIP's in?
Rob
Comps& Void Detail:
-FOH for a seaweed salad that was misran
-$20 in Kome Bucks
R&M needs:
86'd items/ need more:
More napkins came into today
Wednesday, March 14, 2018
Wed Pm Recap 3/14/18
Written By: Devin Steuerwald
LY Dinner Sales: 6047.00
TY Dinner Sales: 7814.00
+/- : +1767.00, +29%
Dinner Covers: 275
Avg PPA: 28.41
Weather: Mostly clear skys currently its 62 the high today was 72
Special events?: SXSW day 6
Who worked:
Krystin CL1, Kelly D CL2, Angela, Ayaka, Dusten, Jason and Johnny Bar, Jake SA, Beorn FR, Marsh FR train, Megan T CT, Megan M H1, Melody H2
Flow of Business, Cuts and Ticket Times:
Slow start to a busy shift, we didn't go on a full wait till about 6:30. and we stayed on a wait till about 9:40 the average wait was about 30-40 min for a 2 top or 40-50 for a 3+ top. the host stand was nailing their quote times tonight, we didn't have a single quote go over. We did have a few long ticket times on gyoza because the kitchen had to remake them after the first batch was burned. I went and spoke to ever table and no one was upset. We also had a umu-soba sent back because it was too salty. The guest wasn't upset but they did box up the remake so we offered them a dessert as a recovery. The kitchen was hit hard for most of the night and their ticket times, aside from what is already mentioned, were great! Leary had me buy the kitchen closers a beer for their hard work tonight!
Jason and Susan had their baby, Jason called Leary and told them about the labor. She was in labor for 30+ hours and had to have a c section after all. Leary FnF their order....I cant wait to see that baby!!!!
Specials:n/a
3 Staff members that stood out (why/how):
Marsh did an amazing job at food runner training. She is really taking it seriously. Leary was quizing her on sushi bar and she was knocking it out!!!
Megan T did a great job cocktailing tonight, she even had time to take the bar bus-tub back for them
Any VIP's in?
Alex's mom and brother
Vince's family
Director Todd Rohal and David Zellner
Jason and Susan
owner of Nickle city
Comps& Void Detail:
FnF- 3 zato-ichi owner of Nickle City
FnF- Jason and Susan (see above note)
FnF- 3 spicy scallop for Todd and David
emp day off- vince's family
FnF- Gyoza and takoyaki for alex's family
server misring- johhny rang in a slamon maki, guest said they ordered salmon box
kome bucks- $6 jason told a guest the wrong price of jap. uni
bday X6
Kome bucks- $15 for emp beers for kitcchen
Kome bucks- $15 from dusten for his food
AnA- 29.18
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6047.00
TY Dinner Sales: 7814.00
+/- : +1767.00, +29%
Dinner Covers: 275
Avg PPA: 28.41
Weather: Mostly clear skys currently its 62 the high today was 72
Special events?: SXSW day 6
Who worked:
Krystin CL1, Kelly D CL2, Angela, Ayaka, Dusten, Jason and Johnny Bar, Jake SA, Beorn FR, Marsh FR train, Megan T CT, Megan M H1, Melody H2
Flow of Business, Cuts and Ticket Times:
Slow start to a busy shift, we didn't go on a full wait till about 6:30. and we stayed on a wait till about 9:40 the average wait was about 30-40 min for a 2 top or 40-50 for a 3+ top. the host stand was nailing their quote times tonight, we didn't have a single quote go over. We did have a few long ticket times on gyoza because the kitchen had to remake them after the first batch was burned. I went and spoke to ever table and no one was upset. We also had a umu-soba sent back because it was too salty. The guest wasn't upset but they did box up the remake so we offered them a dessert as a recovery. The kitchen was hit hard for most of the night and their ticket times, aside from what is already mentioned, were great! Leary had me buy the kitchen closers a beer for their hard work tonight!
Jason and Susan had their baby, Jason called Leary and told them about the labor. She was in labor for 30+ hours and had to have a c section after all. Leary FnF their order....I cant wait to see that baby!!!!
Specials:n/a
3 Staff members that stood out (why/how):
Marsh did an amazing job at food runner training. She is really taking it seriously. Leary was quizing her on sushi bar and she was knocking it out!!!
Megan T did a great job cocktailing tonight, she even had time to take the bar bus-tub back for them
Any VIP's in?
Alex's mom and brother
Vince's family
Director Todd Rohal and David Zellner
Jason and Susan
owner of Nickle city
Comps& Void Detail:
FnF- 3 zato-ichi owner of Nickle City
FnF- Jason and Susan (see above note)
FnF- 3 spicy scallop for Todd and David
emp day off- vince's family
FnF- Gyoza and takoyaki for alex's family
server misring- johhny rang in a slamon maki, guest said they ordered salmon box
kome bucks- $6 jason told a guest the wrong price of jap. uni
bday X6
Kome bucks- $15 for emp beers for kitcchen
Kome bucks- $15 from dusten for his food
AnA- 29.18
R&M needs:
86'd items/ need more:
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