LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4,260.00
TY Dinner Sales: 3,157.00
+/- :
Weather: Warm but nice
Any Special events going on?: None that I am aware of
Who worked?: Taylor, Clair, Dustin, Stephanie, Kate, Lyndsey, Jason, Hiroe, Joel training
Flow of Business, Cuts and Ticket Times: Sigh. I wanted the rush to come but the end of month can be harsh for most people. It was slow. I cut dustin at 8:30, then I cut Stephanie and Clair at 9. and Kate around 9:30 Taylor was one on at 9pm and we still didn't see anything happen. Lyndsey was very thorough with Joel and the last hour he wanted to see rolls and Nigiri come out and since we were slow I did allow this. I had Daniel cut Greg at 9:30. Gyoza was looking very good tonight by the way. Thanks Greg. Sushi bar was good tonight we didn't get hit with any rush so they had time to make sure everything was looking good and no long wait.
Any VIP's in? The Bar manager from the W hotel came in with a group and got great service from Dustin in the party room. He was very impressed and said he will spread the word and will be back. The Monofonus Press Record Label group came in and was very happy. Justin Goers and fiance Amber came in and heard about industry through Olive in June people.
Comps of note: Training meal for Lyndsey and Joel: Ika yaki and superfly
I bought tako yaki for monofonus, and two unagi for Justin.
R&M needs?:
86'd items/ need more?
Monday, March 31, 2014
Monday AM Recap 03/31/14
LY Lunch Sales:1,422.00
TY Lunch Sales:1,242.00
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Absolutely beautiful patio lunch weather :(
Any Special events going on?: if there was it wasn't here
Who worked?:Stephanie, Dustin, Clair, Sophia, Junko, Jason, Hiroe
Flow of Business, Cuts and Ticket Times: SLOW. It was a good day for Stephanie to take time to train Anthony though. Whoever rehired him made a good choice, he is very diligent and adamant about learning the menu through and through. Clair has instantly made a difference in her attitude and is making sure she is thorough with her work. Cut at 1pm and had no problem.
Any VIP's in? As slow as we were everyone who walked in was VIP for us.
Comps of note: I bought a first timer a zato ichi. He works for a POS company down the road.
I did a SIN for bartender from Justine's tab, and told her to spread the word for Monday night (Leah)
I did a family/friends discount for Moto, and I did a SIN for Server from UCHI and told him to spread the word for Monday nights here.
R&M needs?: I didn't see anything at first glance. The new soap dispensers are very nice.
86'd items/ need more?
TY Lunch Sales:1,242.00
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Absolutely beautiful patio lunch weather :(
Any Special events going on?: if there was it wasn't here
Who worked?:Stephanie, Dustin, Clair, Sophia, Junko, Jason, Hiroe
Flow of Business, Cuts and Ticket Times: SLOW. It was a good day for Stephanie to take time to train Anthony though. Whoever rehired him made a good choice, he is very diligent and adamant about learning the menu through and through. Clair has instantly made a difference in her attitude and is making sure she is thorough with her work. Cut at 1pm and had no problem.
Any VIP's in? As slow as we were everyone who walked in was VIP for us.
Comps of note: I bought a first timer a zato ichi. He works for a POS company down the road.
I did a SIN for bartender from Justine's tab, and told her to spread the word for Monday night (Leah)
I did a family/friends discount for Moto, and I did a SIN for Server from UCHI and told him to spread the word for Monday nights here.
R&M needs?: I didn't see anything at first glance. The new soap dispensers are very nice.
86'd items/ need more?
Sunday Recap 3/30/14
LY Lunch Sales:2013.00
Proj: 2366 (-791.80)
TY Lunch Sales:1574.20
+/- :-22%
LY Dinner Sales: 3869.00
Proj: 4565 (-246) we almost hit it
TY Dinner Sales: 4319
+/- : +12%
Weather: Warm sunny day, nice cool evening
Any Special events going on?:
Who worked?:
Lunch: Clair, Lindsey, Stephanie, Christina CL, Julie, Kaori, Jason
Dinner: Lindsey, Stephanie, Clair, Dusten, Sophia CL, Julie, Hiroe, Per Faijer w/ Joaquin
Joaquin did really well for his first night. He was a little nervous at first, but got in the rhythm pretty quickly. He tray skills are good. I think he'll be a good addition to the Kome team. Good attitude and super appreciative for the job.
Flow of Business, Cuts and Ticket Times:
Lunch:
It was a super slow day. We had a small pop when we first opened, but it slowed down shortly after. I cut Clair at 130. I kept thinking we were going to get that 2 o'clock pop, but it never happened. Had a few late tables come in the last 10 minutes, but that was about it. Ticket times were good.
Dinner:
It was a really slow start. We were just half full for awhile. We did finally get a pop around 8, and went on a small wait around 830. We stayed full and busy until about 930. Went 1on, and cut the host and SA shortly after. The Kitchen got a pretty good pop, but handled it well and times were good. Ticket times were good with the sushi bar as well.
Any VIP's in?Rachel and Carlos, Neil with a friend
Comps of note:
Patrick had lunch with his family and I gave him a friends and family discount. Also, had some first timers come in and sit at A5. They were enjoying their meal and everything was fine from our end, but there was a 5 top family at B1. They were pretty difficult, and were running Sophia around a lot. They keep putting all their dirty dishes on A5 the second they were done with them. A5 asked them to stop, but they ignored them and just kept doing it. (there might have been a language barrier, but really, who does that?) Unfortunately it wasn't brought to my attention until the end of there meal. I gave them 15% off to make up for their first Kome experience being so uncomfortable. They told Stephanie they would definitely be back.
R&M needs?: Jason, Patrick will be here tomorrow afternoon to finish installing the parking lot lights.
86'd items/ need more?
Proj: 2366 (-791.80)
TY Lunch Sales:1574.20
+/- :-22%
LY Dinner Sales: 3869.00
Proj: 4565 (-246) we almost hit it
TY Dinner Sales: 4319
+/- : +12%
Weather: Warm sunny day, nice cool evening
Any Special events going on?:
Who worked?:
Lunch: Clair, Lindsey, Stephanie, Christina CL, Julie, Kaori, Jason
Dinner: Lindsey, Stephanie, Clair, Dusten, Sophia CL, Julie, Hiroe, Per Faijer w/ Joaquin
Joaquin did really well for his first night. He was a little nervous at first, but got in the rhythm pretty quickly. He tray skills are good. I think he'll be a good addition to the Kome team. Good attitude and super appreciative for the job.
Flow of Business, Cuts and Ticket Times:
Lunch:
It was a super slow day. We had a small pop when we first opened, but it slowed down shortly after. I cut Clair at 130. I kept thinking we were going to get that 2 o'clock pop, but it never happened. Had a few late tables come in the last 10 minutes, but that was about it. Ticket times were good.
Dinner:
It was a really slow start. We were just half full for awhile. We did finally get a pop around 8, and went on a small wait around 830. We stayed full and busy until about 930. Went 1on, and cut the host and SA shortly after. The Kitchen got a pretty good pop, but handled it well and times were good. Ticket times were good with the sushi bar as well.
Any VIP's in?Rachel and Carlos, Neil with a friend
Comps of note:
Patrick had lunch with his family and I gave him a friends and family discount. Also, had some first timers come in and sit at A5. They were enjoying their meal and everything was fine from our end, but there was a 5 top family at B1. They were pretty difficult, and were running Sophia around a lot. They keep putting all their dirty dishes on A5 the second they were done with them. A5 asked them to stop, but they ignored them and just kept doing it. (there might have been a language barrier, but really, who does that?) Unfortunately it wasn't brought to my attention until the end of there meal. I gave them 15% off to make up for their first Kome experience being so uncomfortable. They told Stephanie they would definitely be back.
R&M needs?: Jason, Patrick will be here tomorrow afternoon to finish installing the parking lot lights.
86'd items/ need more?
Sunday, March 30, 2014
Saturday 3/29/14
LY Lunch Sales:$2504
Proj: $2954
TY Lunch Sales:$2398
+/- : down 4%
LY Dinner Sales: $6190
Proj: $6970
TY Dinner Sales: $6696
+/- :up 8%
Weather:Sunny and so so gorgeous
Any Special events going on?: Texas Relays
Who worked?:
Lunch:Kate, Sophia, Lindsey, Johnny CL. Jake host, Hiroe FR, Jason SA
Dinner: Sophia, Dusten, Naoto, Miho CL. Jake/Julie host, Lindsey CT, Perf SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Filled up by 12:15, on a wait. It was pretty crazy right off the bat. We stayed steady and busy until 1:30, it died down a little, I was waiting for a second push, but it just remained steady, so by 2:30 I cut down to 2 (writing these notes at 11:30pm I can't remember which two, probably Kate, she was the only non-double, and of course Johnny.) They were fine, and it fizzled out by 3pm. Now, let's talk about dinner....
Dinner: Well, with Stephanie out for Pink-eye, and no one to work in her place, and with Miho unable to come in until (maybe) 5:45 we opened our doors at 5:30 with 3 servers on the floor. The floor filled up immediately, within about 10 minutes. On top of that we had a 5:30 reservation. Sophia worked the horseshoe, Naoto was the back B's and Dusten was the back A's. And I was everywhere else. Like I said, literally every table was full within the first 10-15 minutes, so it was really intense. Miho didn't end up getting here until 6pm and I had started waiting on her Sushi bar tables. After 6:30 things simmered down and we all were able to take a breather. But it was almost like a wait-mare to me. Sophia had trouble keeping up with her section because not only were the tables full but they were full to capacity, meaning 4's at 4 tops, and one had 5, then she also was taking Kayo's party in the PR. I ended up taking over B1 for a little while, and helped out at B2 and A1. She was definitely dealt the hardest part of the night right then. But like I said, after that it was fine. Everyone was at cruising altitude and we remained on our wait until about 10:15. After we sat the last table, we only had one more walk in and that was Aaron. So it emptied out by 11:30. We did go over some of our quote times tonight, but everyone seemed understanding. A lot of tables were taking their time, ordering slow, and eating a lot. Or so it seemed. We had a lot of 3+ parties. Two 7 tops, and then at the end of the night all 2 tops.
Any VIP's in?
None that stick out in my mind, other than the lovely Kayo
Comps of note:
Owner comp for Kayo and Barron (our web developer), Promo comp for buzztable edamame. Miso soups for recovery comp (from B1 having to wait a while for Sophia to get to them)
R&M needs?:
Leary can you please call Austin Industrial Refrigeration to come clean the ice machine this week. Also, Not sure what is going on, but Dusten cleaned the Tea Machine this afternoon before service and he said the tea still smelled like sulfur (okay, he said farts) and we noticed that around the ice machine smells like sulfur too. So that leads me to believe that it has something to do with the water line. If you can call plumber while you're at it, that might be the issue. I'm sorry to leave all of this on your plate. If the problem resolves itself, great, if not, I can take care of it when I return Thurs AM.
86'd items/ need more?
small miso soup bowls (or clear soup bowls, same thing)
chopsticks
Proj: $2954
TY Lunch Sales:$2398
+/- : down 4%
LY Dinner Sales: $6190
Proj: $6970
TY Dinner Sales: $6696
+/- :up 8%
Weather:Sunny and so so gorgeous
Any Special events going on?: Texas Relays
Who worked?:
Lunch:Kate, Sophia, Lindsey, Johnny CL. Jake host, Hiroe FR, Jason SA
Dinner: Sophia, Dusten, Naoto, Miho CL. Jake/Julie host, Lindsey CT, Perf SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Filled up by 12:15, on a wait. It was pretty crazy right off the bat. We stayed steady and busy until 1:30, it died down a little, I was waiting for a second push, but it just remained steady, so by 2:30 I cut down to 2 (writing these notes at 11:30pm I can't remember which two, probably Kate, she was the only non-double, and of course Johnny.) They were fine, and it fizzled out by 3pm. Now, let's talk about dinner....
Dinner: Well, with Stephanie out for Pink-eye, and no one to work in her place, and with Miho unable to come in until (maybe) 5:45 we opened our doors at 5:30 with 3 servers on the floor. The floor filled up immediately, within about 10 minutes. On top of that we had a 5:30 reservation. Sophia worked the horseshoe, Naoto was the back B's and Dusten was the back A's. And I was everywhere else. Like I said, literally every table was full within the first 10-15 minutes, so it was really intense. Miho didn't end up getting here until 6pm and I had started waiting on her Sushi bar tables. After 6:30 things simmered down and we all were able to take a breather. But it was almost like a wait-mare to me. Sophia had trouble keeping up with her section because not only were the tables full but they were full to capacity, meaning 4's at 4 tops, and one had 5, then she also was taking Kayo's party in the PR. I ended up taking over B1 for a little while, and helped out at B2 and A1. She was definitely dealt the hardest part of the night right then. But like I said, after that it was fine. Everyone was at cruising altitude and we remained on our wait until about 10:15. After we sat the last table, we only had one more walk in and that was Aaron. So it emptied out by 11:30. We did go over some of our quote times tonight, but everyone seemed understanding. A lot of tables were taking their time, ordering slow, and eating a lot. Or so it seemed. We had a lot of 3+ parties. Two 7 tops, and then at the end of the night all 2 tops.
Any VIP's in?
None that stick out in my mind, other than the lovely Kayo
Comps of note:
Owner comp for Kayo and Barron (our web developer), Promo comp for buzztable edamame. Miso soups for recovery comp (from B1 having to wait a while for Sophia to get to them)
R&M needs?:
Leary can you please call Austin Industrial Refrigeration to come clean the ice machine this week. Also, Not sure what is going on, but Dusten cleaned the Tea Machine this afternoon before service and he said the tea still smelled like sulfur (okay, he said farts) and we noticed that around the ice machine smells like sulfur too. So that leads me to believe that it has something to do with the water line. If you can call plumber while you're at it, that might be the issue. I'm sorry to leave all of this on your plate. If the problem resolves itself, great, if not, I can take care of it when I return Thurs AM.
86'd items/ need more?
small miso soup bowls (or clear soup bowls, same thing)
chopsticks
Saturday, March 29, 2014
Friday 3.28.14
LY Lunch Sales:$2885
Proj: $2985
TY Lunch Sales:$1901
+/- :Down 34%
LY Dinner Sales: $6745
Proj: $7475
TY Dinner Sales:$6486
+/- :down 4%
Weather: Sunny and beautiful. Warmer than it has been lately. Great patio weather.
Any Special events going on?: Relays going on downtown. Not sure how it will affect us, if at all.
Who worked?:.
Lunch: Johnny, Lindsey, Jason, Lynn CL. Jake host, Hiroe FR, Jason SA
Dinner: Johnny, Kate, Taylor, Clair, Dusten CL. Julie host, Kaori FR, No SA. Lindsey CT. Perfaijer called out due to his wrist hurting. I asked him if this is indicative of his last few days here and he said no, he will finish strong. He called later tonight and told me that he pulled something in his wrist, ligaments or something, it's an old injury that he has re-injured (due to skateboard...crazy kids!) but he will be back into work tomorrow (even though the dr. said not to come back or 3 weeks) And he said he also got antibiotics for his sore throat
Flow of Business, Cuts and Ticket Times:
Lunch: Never really picked up. I don't think B1 was sat once! Never went on a wait, never were completely full. No long tickets or misrings. Cut down to Lynn and Jason at 1pm. Nothing much to say about this lack luster lunch.
Dinner: Dinner started slow and took a while to build. Rightfully so, it was beautiful outside. We didn't go on a wait until after 7, maybe 7:15. It started as a slow short wait but by 7:45 we were on a 45 minute wait. It was really odd how the waves of people came in. First it was nothing by 2 tops, then it was nothing but 3+ tops. We had one walk in 9-top that waited over an hour because they were incomplete for over an hour, but they were really understanding about it and were very patient. Our two parties went off without a hitch, and despite not having a busser tonight, things ran rather smoothly. Everyone was pre-bussing their tables, everyone was helping each other out, and I was generally there to bus the remaining glasses off the table, wipe and set it. Though I was seeing the initiative from Taylor tonight, as well as a lot of teamwork from Clair, Kate and Johnny. Johnny did okay in his section and didn't have any mistakes. Clair was on top of putting any new glassware away when it came out of dish, and kate was there to help facilitate that as well. It died after 9:45, and so I cut down to Taylor, Johnny and Dusten, got Taylor an extra 4 tables before I cut down to just Dusten at 10:30. Dusten had about 4 more tables come in and it kept him running around. Good timing with cuts tonight though. Patting myself on the back on that one.
Juan and Josh work really well together. They're fast, efficient, and Josh's attitude is just so refreshing. Happy go lucky guy. Just popped his head in the office, gave me the peace fingers, and said "later dude!" with a big smile on his face. An attitude like that after a night of washing dishes is awesome!
I'm wondering, since we are going into our slower season, what if we took the busser off some shifts during the slower periods of business. If we had 2 hosts on tonight, it would have been a breeze, but even with just one I was able to help at the host stand where needed, and bus tables. The servers all took care of watering, getting ice, and doing dishes. So why not? Leary, wanna weigh in?
Any VIP's in?
Lunch: Jodi (Uchi emp), a regular I use to see all the time but he hasn't beenin in a while, I think his name is Kenneth.
Dinner: I met Ransom & David, they live across Airport blvd on 48th street and said they've been coming in at least once a week for the past month. really nice guys. Then had the Kome bunch come in: Naoto, Jason, Eileen and Miho, along with Johnny's wife. I was going to cut him but they wanted to sit in his section so after cuts were made, I gave Johnny B1 and moved some other things around and made that his last table.
Comps of note:
R&M needs?:
86'd items/ need more?
Clorox wipes
Proj: $2985
TY Lunch Sales:$1901
+/- :Down 34%
LY Dinner Sales: $6745
Proj: $7475
TY Dinner Sales:$6486
+/- :down 4%
Weather: Sunny and beautiful. Warmer than it has been lately. Great patio weather.
Any Special events going on?: Relays going on downtown. Not sure how it will affect us, if at all.
Who worked?:.
Lunch: Johnny, Lindsey, Jason, Lynn CL. Jake host, Hiroe FR, Jason SA
Dinner: Johnny, Kate, Taylor, Clair, Dusten CL. Julie host, Kaori FR, No SA. Lindsey CT. Perfaijer called out due to his wrist hurting. I asked him if this is indicative of his last few days here and he said no, he will finish strong. He called later tonight and told me that he pulled something in his wrist, ligaments or something, it's an old injury that he has re-injured (due to skateboard...crazy kids!) but he will be back into work tomorrow (even though the dr. said not to come back or 3 weeks) And he said he also got antibiotics for his sore throat
Flow of Business, Cuts and Ticket Times:
Lunch: Never really picked up. I don't think B1 was sat once! Never went on a wait, never were completely full. No long tickets or misrings. Cut down to Lynn and Jason at 1pm. Nothing much to say about this lack luster lunch.
Dinner: Dinner started slow and took a while to build. Rightfully so, it was beautiful outside. We didn't go on a wait until after 7, maybe 7:15. It started as a slow short wait but by 7:45 we were on a 45 minute wait. It was really odd how the waves of people came in. First it was nothing by 2 tops, then it was nothing but 3+ tops. We had one walk in 9-top that waited over an hour because they were incomplete for over an hour, but they were really understanding about it and were very patient. Our two parties went off without a hitch, and despite not having a busser tonight, things ran rather smoothly. Everyone was pre-bussing their tables, everyone was helping each other out, and I was generally there to bus the remaining glasses off the table, wipe and set it. Though I was seeing the initiative from Taylor tonight, as well as a lot of teamwork from Clair, Kate and Johnny. Johnny did okay in his section and didn't have any mistakes. Clair was on top of putting any new glassware away when it came out of dish, and kate was there to help facilitate that as well. It died after 9:45, and so I cut down to Taylor, Johnny and Dusten, got Taylor an extra 4 tables before I cut down to just Dusten at 10:30. Dusten had about 4 more tables come in and it kept him running around. Good timing with cuts tonight though. Patting myself on the back on that one.
Juan and Josh work really well together. They're fast, efficient, and Josh's attitude is just so refreshing. Happy go lucky guy. Just popped his head in the office, gave me the peace fingers, and said "later dude!" with a big smile on his face. An attitude like that after a night of washing dishes is awesome!
I'm wondering, since we are going into our slower season, what if we took the busser off some shifts during the slower periods of business. If we had 2 hosts on tonight, it would have been a breeze, but even with just one I was able to help at the host stand where needed, and bus tables. The servers all took care of watering, getting ice, and doing dishes. So why not? Leary, wanna weigh in?
Any VIP's in?
Lunch: Jodi (Uchi emp), a regular I use to see all the time but he hasn't beenin in a while, I think his name is Kenneth.
Dinner: I met Ransom & David, they live across Airport blvd on 48th street and said they've been coming in at least once a week for the past month. really nice guys. Then had the Kome bunch come in: Naoto, Jason, Eileen and Miho, along with Johnny's wife. I was going to cut him but they wanted to sit in his section so after cuts were made, I gave Johnny B1 and moved some other things around and made that his last table.
Comps of note:
R&M needs?:
86'd items/ need more?
Clorox wipes
Thursday, March 27, 2014
Thurs PM 3.27.14
LY Dinner Sales: $5341
Projected: $5842 (-$611)
TY Dinner Sales: $5231
+/- : down 2%
Weather:Warmed up quite a bit. Sunny and humid!
Any Special events going on?:nada
Who worked?:
Dusten, Kate, Clair, Taylor, Naoto CL. Hiroe FR Julie Host, Perf SA
Perfaijer apparently hurt his wrist and is not feeling well. He worked his shift and I didn't notice anything was wrong until I cut him and he told me he wasn't feeling well. He just called me and told me that he doesn't know if he'll be able to work his shift tomorrow night if he's still not feeling well. He said he works at juiceland in the AM so he may have to go to the Dr after that. Leaving us with no busser. I told him if that's the case to get his shift covered, but I wouldn't put it past him to leave us hanging. Better be prepared in the case he scoots out early. His last day is supposedly the 12th.
I won't mind helping tomorrow as long as my back is feeling better. Right now I'm wincing in pain and am really uncomfortable. Surely I will be able to snap into action should we be short a busser, but I'm really hoping it doesn't come to that. Leary, as guess, as we move forward, start scheduling 2 hosts on Fri and Sat. If we run into a situation like this in the future, at least we have that second set of hands to help bus.
Flow of Business, Cuts and Ticket Times:
The night started slow but picked up after 6:30. We were on a wait until about 8:30, with a good amount of covers coming in and out. For a second I thought maybe we should have two hosts on or a host and a CT, but it never stayed that busy to warrant it. No long tickets, everyone seemed to work together well tonight. At one point, I was looking for Clair to see if I could run her Nigiri pieces and I noticed she was in the kitchen getting miso soup...but for the split second before that she was on her phone. I could tell, even though her back was to me, because she was standing there in "text" mode (head down, completely motionless) and then when she was done, she slid it back into her apron pocket and got her miso soups. Jason, feel free to scold the staff if you see them on their phones back there. I went back and told her that even if she isn't on the floor, her phone needs to stay put away. Her attitude all night seemed fine though, Leary you had mentioned she was somber. She didn't seem too bad, until maybe after I scolded her for her phone use. She got a little quieter then.
I will add to the shift notes for the staff to keep their stuff, or any other random stuff, out of dry storage. Jason mentioned he has started to see food and other things lingering in dry storage. Nothing goes in dry storage but the items themselves.
On that note, Jason, can you please brainstorm an idea to keep the brooms and mops up off the floor. that area is getting gnarly.
Any VIP's in?
Rene Ortiz apparently tweeted after his meal here. But I did not recognize him if he was here. I was racking my brain. I totally would have recognized him. But I didn't.
Comps of note:.
Nothing out of the ordinary
R&M needs?:
The wooden sushi boards (the older ones) are getting pretty gross. Some are splintering (I pulled some splinters off the side of one board) and some are getting some kind of mold or something in the crooks of the legs (the ones that look as though they have either shifted or been worn down off the planks that act as the legs)
86'd items/ need more?
Projected: $5842 (-$611)
TY Dinner Sales: $5231
+/- : down 2%
Weather:Warmed up quite a bit. Sunny and humid!
Any Special events going on?:nada
Who worked?:
Dusten, Kate, Clair, Taylor, Naoto CL. Hiroe FR Julie Host, Perf SA
Perfaijer apparently hurt his wrist and is not feeling well. He worked his shift and I didn't notice anything was wrong until I cut him and he told me he wasn't feeling well. He just called me and told me that he doesn't know if he'll be able to work his shift tomorrow night if he's still not feeling well. He said he works at juiceland in the AM so he may have to go to the Dr after that. Leaving us with no busser. I told him if that's the case to get his shift covered, but I wouldn't put it past him to leave us hanging. Better be prepared in the case he scoots out early. His last day is supposedly the 12th.
I won't mind helping tomorrow as long as my back is feeling better. Right now I'm wincing in pain and am really uncomfortable. Surely I will be able to snap into action should we be short a busser, but I'm really hoping it doesn't come to that. Leary, as guess, as we move forward, start scheduling 2 hosts on Fri and Sat. If we run into a situation like this in the future, at least we have that second set of hands to help bus.
Flow of Business, Cuts and Ticket Times:
The night started slow but picked up after 6:30. We were on a wait until about 8:30, with a good amount of covers coming in and out. For a second I thought maybe we should have two hosts on or a host and a CT, but it never stayed that busy to warrant it. No long tickets, everyone seemed to work together well tonight. At one point, I was looking for Clair to see if I could run her Nigiri pieces and I noticed she was in the kitchen getting miso soup...but for the split second before that she was on her phone. I could tell, even though her back was to me, because she was standing there in "text" mode (head down, completely motionless) and then when she was done, she slid it back into her apron pocket and got her miso soups. Jason, feel free to scold the staff if you see them on their phones back there. I went back and told her that even if she isn't on the floor, her phone needs to stay put away. Her attitude all night seemed fine though, Leary you had mentioned she was somber. She didn't seem too bad, until maybe after I scolded her for her phone use. She got a little quieter then.
I will add to the shift notes for the staff to keep their stuff, or any other random stuff, out of dry storage. Jason mentioned he has started to see food and other things lingering in dry storage. Nothing goes in dry storage but the items themselves.
On that note, Jason, can you please brainstorm an idea to keep the brooms and mops up off the floor. that area is getting gnarly.
Any VIP's in?
Rene Ortiz apparently tweeted after his meal here. But I did not recognize him if he was here. I was racking my brain. I totally would have recognized him. But I didn't.
Comps of note:.
Nothing out of the ordinary
R&M needs?:
The wooden sushi boards (the older ones) are getting pretty gross. Some are splintering (I pulled some splinters off the side of one board) and some are getting some kind of mold or something in the crooks of the legs (the ones that look as though they have either shifted or been worn down off the planks that act as the legs)
86'd items/ need more?
Thursday AM Recap
LY Lunch Sales:1827
Proj: 2105 (527)
TY Lunch Sales: 1481
+/- : - 19%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Chilly and drizzly in the morning, Sun came out by the afternoon
Any Special events going on?:
Who worked?:
Jason, Dusten, Johnny, Lynn CL, Julie FR, Junko H, Per Faijer SA
Flow of Business, Cuts and Ticket Times:
It was a really slow lunch. We almost filled up, but never went on a wait. It pretty much died out after 115. Went 2 on, and we had a small little pop at the end, but that was it. Ticket times were good. Sushi bar and kitchen was unchallenged.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Proj: 2105 (527)
TY Lunch Sales: 1481
+/- : - 19%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Chilly and drizzly in the morning, Sun came out by the afternoon
Any Special events going on?:
Who worked?:
Jason, Dusten, Johnny, Lynn CL, Julie FR, Junko H, Per Faijer SA
Flow of Business, Cuts and Ticket Times:
It was a really slow lunch. We almost filled up, but never went on a wait. It pretty much died out after 115. Went 2 on, and we had a small little pop at the end, but that was it. Ticket times were good. Sushi bar and kitchen was unchallenged.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday, March 26, 2014
Wednesday Recap 3/26/14
LY Lunch Sales:1328
Proj: 1596 (+241.10)
TY Lunch Sales: 1837.10
+/- : +38%
LY Dinner Sales: 4376.00
Proj: 4952 (-574)
TY Dinner Sales: 4378.00
+/- : +0% (+$2)
Weather: Cloudy and a little chilly
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Kate, Sophia, Lynn CL, Per Faijer SA, Junko H, Jake FR
Dinner: Camacho, Naoto, Clair, Stephanie CL, Per Faijer
Stephanie is going to the doctor tomorrow. looks like she might hae pink eye. She's off until Saturday night so hopefully she can get it taken care before her next shift.
Flow of Business, Cuts and Ticket Times:
Lunch was good. Hit a wait around 1230 and came off it by 1, but we stayed pretty full most of the shift. Ticket times were good.
Dinner was better than it's been my past few shifts. Slow start as usual, but we filled and went on a 30-40 minute wait from 730-830. Stayed steady until about 915, but then it just died with no late pop. Shift was smooth. Jake needed a little help with drinks during the busiest part of the night, but did well overall. Ticket times were good.
Any VIP's in? Neil, Rachel and Carlos' friend that works for the daily show
Comps of note: Comped a farm salad. The customers just couldn't get into it, and asked we bring the old farm salad back. Comped 3 Miso Soups because they didn't make it to the table before the entrees.
R&M needs?: The Lunch regular in a wheel chair, and her family asked if we could re-paved the area leading to the ramp. They said it's really difficult to get into the building.
86'd items/ need more?
Proj: 1596 (+241.10)
TY Lunch Sales: 1837.10
+/- : +38%
LY Dinner Sales: 4376.00
Proj: 4952 (-574)
TY Dinner Sales: 4378.00
+/- : +0% (+$2)
Weather: Cloudy and a little chilly
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Kate, Sophia, Lynn CL, Per Faijer SA, Junko H, Jake FR
Dinner: Camacho, Naoto, Clair, Stephanie CL, Per Faijer
Stephanie is going to the doctor tomorrow. looks like she might hae pink eye. She's off until Saturday night so hopefully she can get it taken care before her next shift.
Flow of Business, Cuts and Ticket Times:
Lunch was good. Hit a wait around 1230 and came off it by 1, but we stayed pretty full most of the shift. Ticket times were good.
Dinner was better than it's been my past few shifts. Slow start as usual, but we filled and went on a 30-40 minute wait from 730-830. Stayed steady until about 915, but then it just died with no late pop. Shift was smooth. Jake needed a little help with drinks during the busiest part of the night, but did well overall. Ticket times were good.
Any VIP's in? Neil, Rachel and Carlos' friend that works for the daily show
Comps of note: Comped a farm salad. The customers just couldn't get into it, and asked we bring the old farm salad back. Comped 3 Miso Soups because they didn't make it to the table before the entrees.
R&M needs?: The Lunch regular in a wheel chair, and her family asked if we could re-paved the area leading to the ramp. They said it's really difficult to get into the building.
86'd items/ need more?
Tuesday, March 25, 2014
Tuesday Recap 3/25/14
LY Lunch Sales:1529
Proj: 1763 (-373)
TY Lunch Sales:1390.00
+/- : -9%
LY Dinner Sales: 3211
Proj: 4055 (-302.78)
TY Dinner Sales: 3752.22
+/- : +17%
Weather: Warm and nice
Any Special events going on?: I don't think so
Who worked?:
Clair, Johnny, Lynn, Stephanie CL, Jason SA, Junko H, Julia FR
Clair, Stephanie, Taylor, Sophia CL, Jason, Julia FR, Jake H
Flow of Business, Cuts and Ticket Times:
Lunch was super slow. Never went on a wait. Went 2 on at 110, cut support at 145.
Dinner had a slow start like most of the night shifts lately. It was a mellow shift, but we did go on and off a small wait between 730-9. Went 2 on 9. Cut Support staff at 945. The servers did well tonight. Section maintenance was good tonight. Ticket times at the sushi bar were good. Kazu got a little behind at one point, but Take jumped in and got him caught up. The Kitchen had a couple of snags during the pop. Had a few entrees hit the table before the apps. Reminded the servers to use the as app button to help those guys out. It led to only one table having a comp of 2 misos, and a gyoza, but they were extremely happy by the end of the meal. Comped an okonomiyaki because we ran out of bonito flakes, and Take wanted to take care it for the table.
Any VIP's in? Julia, and Travis younger couple that comes in all the time.
Comps of note: 2 miso soups, Gyoza, okonomiyaki
R&M needs?:
86'd items/ need more?
Proj: 1763 (-373)
TY Lunch Sales:1390.00
+/- : -9%
LY Dinner Sales: 3211
Proj: 4055 (-302.78)
TY Dinner Sales: 3752.22
+/- : +17%
Weather: Warm and nice
Any Special events going on?: I don't think so
Who worked?:
Clair, Johnny, Lynn, Stephanie CL, Jason SA, Junko H, Julia FR
Clair, Stephanie, Taylor, Sophia CL, Jason, Julia FR, Jake H
Flow of Business, Cuts and Ticket Times:
Lunch was super slow. Never went on a wait. Went 2 on at 110, cut support at 145.
Dinner had a slow start like most of the night shifts lately. It was a mellow shift, but we did go on and off a small wait between 730-9. Went 2 on 9. Cut Support staff at 945. The servers did well tonight. Section maintenance was good tonight. Ticket times at the sushi bar were good. Kazu got a little behind at one point, but Take jumped in and got him caught up. The Kitchen had a couple of snags during the pop. Had a few entrees hit the table before the apps. Reminded the servers to use the as app button to help those guys out. It led to only one table having a comp of 2 misos, and a gyoza, but they were extremely happy by the end of the meal. Comped an okonomiyaki because we ran out of bonito flakes, and Take wanted to take care it for the table.
Any VIP's in? Julia, and Travis younger couple that comes in all the time.
Comps of note: 2 miso soups, Gyoza, okonomiyaki
R&M needs?:
86'd items/ need more?
Monday, March 24, 2014
Monday PM Recap 3/24/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4,062.00
TY Dinner Sales: 3,069.00
+/- : -24%
Weather: Slightly chilly, a bit breezy.
Any Special events going on?: Not to my knowledge
Who worked?: Taylor, Stephanie, Lyndsey, Miho, Kate, Jake, Jason
Flow of Business, Cuts and Ticket Times: I was hoping for a busy night, but maybe it seems we have more work to do with spreading the industry night word. Or maybe it was just a soft Monday night.
Cut Jake at 9, and cut Kate and Lyndsey at 9 also, then Stephanie soon after and Taylor around 9:45.
After some test tempura came out Take does not feel Greg is ready to be on Tempura line. Paul Qui came in and had ten zaru that daniel made and loved the shrimp tempura however.
Since I really only work Monday nights as Management it is hard to gauge Kitchen staffs well being.
We ran out of edemame around 8:30. Since Jason does not work here on Friday through the weekend and Monday maybe he can make sure he lays out a good agenda of what we need to order/prep/test, take note of/inventory, etc. Maybe in the next manager meeting it can be discussed; outlines for daniel and christina to adhere and have some guidelines to follow.
Any VIP's in? Paul Qui, Zac Treager, and some new ESK cooks.
Comps of note: 2 zato ichi for zac, shisamo for paul and a glass of nanbu bijin.
R&M needs?:
86'd items/need more? Edemame, Red bean paste,Whip Cream,Sweet n Low, mid size quart containers.
TY Lunch Sales:
+/- :
LY Dinner Sales: 4,062.00
TY Dinner Sales: 3,069.00
+/- : -24%
Weather: Slightly chilly, a bit breezy.
Any Special events going on?: Not to my knowledge
Who worked?: Taylor, Stephanie, Lyndsey, Miho, Kate, Jake, Jason
Flow of Business, Cuts and Ticket Times: I was hoping for a busy night, but maybe it seems we have more work to do with spreading the industry night word. Or maybe it was just a soft Monday night.
Cut Jake at 9, and cut Kate and Lyndsey at 9 also, then Stephanie soon after and Taylor around 9:45.
After some test tempura came out Take does not feel Greg is ready to be on Tempura line. Paul Qui came in and had ten zaru that daniel made and loved the shrimp tempura however.
Since I really only work Monday nights as Management it is hard to gauge Kitchen staffs well being.
We ran out of edemame around 8:30. Since Jason does not work here on Friday through the weekend and Monday maybe he can make sure he lays out a good agenda of what we need to order/prep/test, take note of/inventory, etc. Maybe in the next manager meeting it can be discussed; outlines for daniel and christina to adhere and have some guidelines to follow.
Any VIP's in? Paul Qui, Zac Treager, and some new ESK cooks.
Comps of note: 2 zato ichi for zac, shisamo for paul and a glass of nanbu bijin.
R&M needs?:
86'd items/need more? Edemame, Red bean paste,Whip Cream,Sweet n Low, mid size quart containers.
Monday Recap 3/24/14
LY Lunch Sales:1,845.00
TY Lunch Sales:1,824.00
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: a little chilly but, nice
Any Special events going on?: not today. Texas Relay is happening this weekend though.
Who worked?:Stephanie, Lyndsey, Sophia, Kate, Hiroe, Jason, Junko
Flow of Business, Cuts and Ticket Times:We had a very steady Monday lunch. The bar was full at 12:30 and never let up. It was not until around 1:15 the flow stopped. Sushi bar rolls took 20 minutes and then some during our peak lunch. We pushed the Chasu-don to tables but, at the end of the day we only sold one. Spring time is coming around so maybe a special that is more on the fresher side or salad type dish?
Any VIP's in? just a few regulars that come in on Monday, business lunch break crew
Comps of note: No comps were needed today
R&M needs?:
86'd items/ need more?
TY Lunch Sales:1,824.00
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: a little chilly but, nice
Any Special events going on?: not today. Texas Relay is happening this weekend though.
Who worked?:Stephanie, Lyndsey, Sophia, Kate, Hiroe, Jason, Junko
Flow of Business, Cuts and Ticket Times:We had a very steady Monday lunch. The bar was full at 12:30 and never let up. It was not until around 1:15 the flow stopped. Sushi bar rolls took 20 minutes and then some during our peak lunch. We pushed the Chasu-don to tables but, at the end of the day we only sold one. Spring time is coming around so maybe a special that is more on the fresher side or salad type dish?
Any VIP's in? just a few regulars that come in on Monday, business lunch break crew
Comps of note: No comps were needed today
R&M needs?:
86'd items/ need more?
Sunday PM Recap 3/24/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4421.00
Proj: $5206 (-$983.32)
TY Dinner Sales: $4222.68
+/- : -4%
Weather: Chilly
Any Special events going on?:
Who worked?:
Clair, Lindsey, Alex, Dusten, Kate CL, Per Faijer, Hiroe, Julie
Flow of Business, Cuts and Ticket Times:
It was slow evening with a weird flow of business. We actually had an earlier rush than my last few shifts. I think the cold was driving people in earlier despite the extra hour of sunlight. We filled up, and went on a small wait by 630, but came off it around 730. Then it got very slow and the restaurant was half empty for about 30 minutes so I went 3 on. We ended up getting a second pop shortly after, and almost filled up again, but never got back on a wait. Went 2 on at 9. It was busy enough at that point to keep support on until 10. Ticket times were good.
I'd like to add a shift note about trying to stagger tables items a little at dinner. Especially on slower shifts. To often 2 tops are getting 4-6 items all at once. I get on busier shifts why you ring everything, and item will naturally stagger, but when it's a mellow evening, and the server has time to put some thought into coursing, they should.
I ordered a Farm Salad tonight, and some of my greens were extremely gritty from dirt. They just were not cleaned enough. When I brought it to Danial's attention he seemed pretty unconcerned about it, and told me Take knew and was okay with the dirt and bugs in the greens. I talked to Take, and that was of course not the case. I think the Farm Salad is cool how we do it, but it's different enough that it's a tough sell for some customers. It's important that it's executed correctly, and that the time is being given to serve people a quality product. The most disturbing thing is how funny Daniel, and Greg seemed to think it was. I saw a few salads go out tonight, and I'm hoping they put more effort into cleaning the customers than mine.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?Not sure if the trash bags got moved, but there are none in the office so we might be out. We need more iced gree tea, coke, and topo chico.
TY Lunch Sales:
+/- :
LY Dinner Sales: $4421.00
Proj: $5206 (-$983.32)
TY Dinner Sales: $4222.68
+/- : -4%
Weather: Chilly
Any Special events going on?:
Who worked?:
Clair, Lindsey, Alex, Dusten, Kate CL, Per Faijer, Hiroe, Julie
Flow of Business, Cuts and Ticket Times:
It was slow evening with a weird flow of business. We actually had an earlier rush than my last few shifts. I think the cold was driving people in earlier despite the extra hour of sunlight. We filled up, and went on a small wait by 630, but came off it around 730. Then it got very slow and the restaurant was half empty for about 30 minutes so I went 3 on. We ended up getting a second pop shortly after, and almost filled up again, but never got back on a wait. Went 2 on at 9. It was busy enough at that point to keep support on until 10. Ticket times were good.
I'd like to add a shift note about trying to stagger tables items a little at dinner. Especially on slower shifts. To often 2 tops are getting 4-6 items all at once. I get on busier shifts why you ring everything, and item will naturally stagger, but when it's a mellow evening, and the server has time to put some thought into coursing, they should.
I ordered a Farm Salad tonight, and some of my greens were extremely gritty from dirt. They just were not cleaned enough. When I brought it to Danial's attention he seemed pretty unconcerned about it, and told me Take knew and was okay with the dirt and bugs in the greens. I talked to Take, and that was of course not the case. I think the Farm Salad is cool how we do it, but it's different enough that it's a tough sell for some customers. It's important that it's executed correctly, and that the time is being given to serve people a quality product. The most disturbing thing is how funny Daniel, and Greg seemed to think it was. I saw a few salads go out tonight, and I'm hoping they put more effort into cleaning the customers than mine.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?Not sure if the trash bags got moved, but there are none in the office so we might be out. We need more iced gree tea, coke, and topo chico.
Sunday, March 23, 2014
Sunday AM 3.23.14
LY Lunch Sales:$1786
Proj: $2855
TY Lunch Sales:$1761
+/- : down 1% and way off proj. I thought for sure this weather would bring people out. Cloudy but not rainy. dang...
Weather:chilly-ish, overcast & cloudy
Any Special events going on?:
Who worked?:
Lindsey, Clair, Alex, Christina CL. Julie host, Kaori FR, Jason SA
I gave Clair her probation papers today. She is on probation until Sunday April 6th for lack of teamwork and shorting her sidework. She took it really well and was really understanding of everything I had to talk with her about. I told her that she needs to stay until her tables get up and bus them, unless it's an emergency and she has to go right then, but if she does hand off a dirty table to anyone, that a manager needs to be involved. So hopefully we can see more teamwork out of her.
Flow of Business, Cuts and Ticket Times:
It started slow and stayed slow. We were close to filling up all of the tables, but never filled sushi bar. I kept everyone on until 2:15 and then went down to 2. I've been really leery of cutting anyone early lately because of the late pops we've been getting. I thought surely we would have something today, but no. Nothing.
I forgot to mention that yesterday lunch Daniel wanted to run a special, but then we couldn't because we were short handed, but his special was a pork chasu (Sp?) donburi. It was so good. It tasted almost breakfasty since the pork tasted a little like bacon and the bonito flakes gave it that smokey flavor and then the egg. Yum! Unfortunately we only sold 3 then had to 86 it. but the staff really liked it.
Any VIP's in?
Lynn came in with some friends
Comps of note:
R&M needs?:
86'd items/ need more?
Proj: $2855
TY Lunch Sales:$1761
+/- : down 1% and way off proj. I thought for sure this weather would bring people out. Cloudy but not rainy. dang...
Weather:chilly-ish, overcast & cloudy
Any Special events going on?:
Who worked?:
Lindsey, Clair, Alex, Christina CL. Julie host, Kaori FR, Jason SA
I gave Clair her probation papers today. She is on probation until Sunday April 6th for lack of teamwork and shorting her sidework. She took it really well and was really understanding of everything I had to talk with her about. I told her that she needs to stay until her tables get up and bus them, unless it's an emergency and she has to go right then, but if she does hand off a dirty table to anyone, that a manager needs to be involved. So hopefully we can see more teamwork out of her.
Flow of Business, Cuts and Ticket Times:
It started slow and stayed slow. We were close to filling up all of the tables, but never filled sushi bar. I kept everyone on until 2:15 and then went down to 2. I've been really leery of cutting anyone early lately because of the late pops we've been getting. I thought surely we would have something today, but no. Nothing.
I forgot to mention that yesterday lunch Daniel wanted to run a special, but then we couldn't because we were short handed, but his special was a pork chasu (Sp?) donburi. It was so good. It tasted almost breakfasty since the pork tasted a little like bacon and the bonito flakes gave it that smokey flavor and then the egg. Yum! Unfortunately we only sold 3 then had to 86 it. but the staff really liked it.
Any VIP's in?
Lynn came in with some friends
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday 3.22.14
LY Lunch Sales:$2392
Proj: $3214
TY Lunch Sales:$2189
+/- :down 8% from LY
LY Dinner Sales: $6918
Proj: $7495
TY Dinner Sales: $6651
+/- :down 4%
Down 5% for the day :(
Weather: cloudy, impending rain but it never did anything but spit a few drops around 1pm. Then remained cloudy and humid the rest of the day
Any Special events going on?: Something at Rainey Park.
Who worked?:
Lunch: Alex, Kate, Lindsey, Johnny CL. Jake host, Hiroe FR, Jason SA
Johnny told me that this morning they had to restock NA bev because it wasn't adequately stocked. That was Clair's sidework last night, so I will be adding that to her probation paper.
Dinner: Naoto, Alex, Sophia, Miho, Dusten CL. Kate hosted, Lindsey SA, Kaori FR, Perf SA
Kate came into the office this morning and told me that she couldn't work her shift tonight because of her voice. I told her that that wasn't an option, and that she had to work her shift or get it covered. Then she told me she switched with Alex and that was that. I told her she needs to get Alex's host shift covered if that is what she wanted to do. She asked Hiroe to host...by herself...on a Saturday night, and I vetoed it right away. I told Hiroe I was sorry, but there was no way she could do it on her own. So Finally Kate said she would host. Which I just didn't see the point of switching because she was still going to have to talk, but whatever. So Kate hosted but I pretty much had to stay glued to the host stand all night because it's Saturday
Flow of Business, Cuts and Ticket Times:
Lunch: started busy and had a hard lunch push right at noon. It tapered off around 1:45 but I kept everyone on until 2:15, anticipating another pop. But nothing happened, so I cut down to Johnny in the B's and Lindsey in the A's. The FOH staff all worked well together today and everyone was on point. It was the BOH that wasn't on it. First Christina got in a "bike accident" last night and spent the night in the hospital. Something about her wrist. Anyhow, she told Daniel that she wasn't going to finish her shift and that she had someone coming to pick her up to leave, so I told her that if she wanted to leave she needs to get someone in here in her place. She said okay. Then, right before service started she left, because she said her ride was here and she needed to leave. So that left us with Jeff on fry and Daniel on Ramen. The kitchen got real bogged down. Tickets started going out incomplete. Take jumped back there to help them get on track, and that helped a lot. The two of them were just in over their heads. Luckily we only got one hard push for lunch and never saw a second pop. At the end of the shift I talked to Daniel and he told me he and Take talked about what occurred, and going forward he is better equipped to handle a situation like that, should it arise again. Take, thank you for having that conversation with Daniel, I think it gave him a better understanding of where he stands as far as being an enforcer.
Dinner: Dinner was a beast tonight. Having a short leash from the host stand, I feel almost beat up right now. We went on a wait by 5:45, and didn't get off the wait until 10:30. I cut everyone but Dusten at 10:35 and he got 3 or 4 more tables after that. That angry lady that Leary had to deal with that one time right before Lyn quit (that one that actually "made" Lyn want to quit) she was in. Her name is Cher. I quoted them 40-50 minutes. After 19 minutes she came up and asked where she was on the wait list. She was about 6 parties down. I showed her and she seemed upset. Then six minutes later (25 minute wait) we were ready to seat her (mass exodus from the dining room) Her and her husband came in, and I greeted them both with a big smile, but neither could do the same for me. Lindsey gave me the heads up that she came in angry, and I told her that I already had a feeling. Then she told me it was THAT lady and I really feared for the table. Then she (Cher) spilled Champagne all over her husband. He tried to push his chair back to avoid getting spilled on, and the chair leg bent inward, sending him to the floor. Yup. The chair broke. The leg totally bent inward. Luckily, Naoto was there to assist in cleaning up quickly and I was there to get him another seat and make a funny (okay, maybe not funny) joke about her throwing champagne on him. It was then, and only then, that they both smiled. Whatever. They smiled, I was happy, they were okay, and in the end I think they left happy. Everything else after that went swimmingly.
Any VIP's in?
Lunch: Chi and his fam as usual.
Dinner: Neil. Ben, Mary Ellen and their children (Andrew and Madeline) were in. They usually sit at B1 every Saturday. Their kids are the sweetest and they are always so nice. Glad I got their names. Hope I can remember them .
Comps of note:
Had to comp some Tuna for a table because they wanted 8 pieces of Toro nigiri, but we ran out, so we sent them Hon Maguro, but they actually just wanted sake toro instead. I told them I would take care of the Hon Maguro pieces, which was a $24 comp.
Had a friend, Laura, come in with some girlfriends. They all work at Sugar Mama's so I sent them some pieces and gave them a 10% SIN discount. Had some buzztable edamames tonight too
R&M needs?:
86'd items/ need more?
Proj: $3214
TY Lunch Sales:$2189
+/- :down 8% from LY
LY Dinner Sales: $6918
Proj: $7495
TY Dinner Sales: $6651
+/- :down 4%
Down 5% for the day :(
Weather: cloudy, impending rain but it never did anything but spit a few drops around 1pm. Then remained cloudy and humid the rest of the day
Any Special events going on?: Something at Rainey Park.
Who worked?:
Lunch: Alex, Kate, Lindsey, Johnny CL. Jake host, Hiroe FR, Jason SA
Johnny told me that this morning they had to restock NA bev because it wasn't adequately stocked. That was Clair's sidework last night, so I will be adding that to her probation paper.
Dinner: Naoto, Alex, Sophia, Miho, Dusten CL. Kate hosted, Lindsey SA, Kaori FR, Perf SA
Kate came into the office this morning and told me that she couldn't work her shift tonight because of her voice. I told her that that wasn't an option, and that she had to work her shift or get it covered. Then she told me she switched with Alex and that was that. I told her she needs to get Alex's host shift covered if that is what she wanted to do. She asked Hiroe to host...by herself...on a Saturday night, and I vetoed it right away. I told Hiroe I was sorry, but there was no way she could do it on her own. So Finally Kate said she would host. Which I just didn't see the point of switching because she was still going to have to talk, but whatever. So Kate hosted but I pretty much had to stay glued to the host stand all night because it's Saturday
Flow of Business, Cuts and Ticket Times:
Lunch: started busy and had a hard lunch push right at noon. It tapered off around 1:45 but I kept everyone on until 2:15, anticipating another pop. But nothing happened, so I cut down to Johnny in the B's and Lindsey in the A's. The FOH staff all worked well together today and everyone was on point. It was the BOH that wasn't on it. First Christina got in a "bike accident" last night and spent the night in the hospital. Something about her wrist. Anyhow, she told Daniel that she wasn't going to finish her shift and that she had someone coming to pick her up to leave, so I told her that if she wanted to leave she needs to get someone in here in her place. She said okay. Then, right before service started she left, because she said her ride was here and she needed to leave. So that left us with Jeff on fry and Daniel on Ramen. The kitchen got real bogged down. Tickets started going out incomplete. Take jumped back there to help them get on track, and that helped a lot. The two of them were just in over their heads. Luckily we only got one hard push for lunch and never saw a second pop. At the end of the shift I talked to Daniel and he told me he and Take talked about what occurred, and going forward he is better equipped to handle a situation like that, should it arise again. Take, thank you for having that conversation with Daniel, I think it gave him a better understanding of where he stands as far as being an enforcer.
Dinner: Dinner was a beast tonight. Having a short leash from the host stand, I feel almost beat up right now. We went on a wait by 5:45, and didn't get off the wait until 10:30. I cut everyone but Dusten at 10:35 and he got 3 or 4 more tables after that. That angry lady that Leary had to deal with that one time right before Lyn quit (that one that actually "made" Lyn want to quit) she was in. Her name is Cher. I quoted them 40-50 minutes. After 19 minutes she came up and asked where she was on the wait list. She was about 6 parties down. I showed her and she seemed upset. Then six minutes later (25 minute wait) we were ready to seat her (mass exodus from the dining room) Her and her husband came in, and I greeted them both with a big smile, but neither could do the same for me. Lindsey gave me the heads up that she came in angry, and I told her that I already had a feeling. Then she told me it was THAT lady and I really feared for the table. Then she (Cher) spilled Champagne all over her husband. He tried to push his chair back to avoid getting spilled on, and the chair leg bent inward, sending him to the floor. Yup. The chair broke. The leg totally bent inward. Luckily, Naoto was there to assist in cleaning up quickly and I was there to get him another seat and make a funny (okay, maybe not funny) joke about her throwing champagne on him. It was then, and only then, that they both smiled. Whatever. They smiled, I was happy, they were okay, and in the end I think they left happy. Everything else after that went swimmingly.
Any VIP's in?
Lunch: Chi and his fam as usual.
Dinner: Neil. Ben, Mary Ellen and their children (Andrew and Madeline) were in. They usually sit at B1 every Saturday. Their kids are the sweetest and they are always so nice. Glad I got their names. Hope I can remember them .
Comps of note:
Had to comp some Tuna for a table because they wanted 8 pieces of Toro nigiri, but we ran out, so we sent them Hon Maguro, but they actually just wanted sake toro instead. I told them I would take care of the Hon Maguro pieces, which was a $24 comp.
Had a friend, Laura, come in with some girlfriends. They all work at Sugar Mama's so I sent them some pieces and gave them a 10% SIN discount. Had some buzztable edamames tonight too
R&M needs?:
86'd items/ need more?
Saturday, March 22, 2014
Friday PM 3.21.14
LY Dinner Sales:$6033
Proj: $7117 (down $688)
TY Dinner Sales:$6429 (we did $6498 last Fri)
+/- : up 7% (up 11% for the day)
Weather: Sunny and warm. affected sales.
Any Special events going on?:nope
Who worked?:
Alex, Kate, Clair, Taylor, Dusten CL. Julie host, Lindsey CT, Perf SA, Kaori FR
At the end of the night, Alex told me that none of the host bathroom side work was completed. So I will talk to her on her next shift (on sunday)
Flow of Business, Cuts and Ticket Times:
Tonight was weird. It was slow to start, and we went on a wait around 7pm. There was a strange ebb and flow to the entire evening, we would get slammed, then slow, then slammed then slow. Ticket times were good, across the board and there were no real issues. Wait times ranged from 20-30 minutes, to 45-55 minutes, but the only party that really waited that long was our two walk-in 6-tops, who both waited a little over an hour. But both were really understanding and enjoyed their time here. We stayed on a wait until a little after 10pm though, but after that it really died down. I made cuts at 10:15 which included all servers save for Dusten. I also cut Julie then as well. Kate wasn't feeling great all night but toughed through it and actually was smiling at her tables, so that was good to see. I saw some extra teamwork from Taylor, helping to bus tables and also put up glassware.
Any VIP's in?
Regular, Leslie, was in. I couldn't ever remember her name and I asked Lindsey tonight and she told me, so I'm glad I know that now. For those of you that don't know who I'm talking about, she's a little taller than me, maybe, pretty petite and has long dark hair and black rimmed glasses.
Comps of note:
R&M needs?:
86'd items/ need more?
Proj: $7117 (down $688)
TY Dinner Sales:$6429 (we did $6498 last Fri)
+/- : up 7% (up 11% for the day)
Weather: Sunny and warm. affected sales.
Any Special events going on?:nope
Who worked?:
Alex, Kate, Clair, Taylor, Dusten CL. Julie host, Lindsey CT, Perf SA, Kaori FR
At the end of the night, Alex told me that none of the host bathroom side work was completed. So I will talk to her on her next shift (on sunday)
Flow of Business, Cuts and Ticket Times:
Tonight was weird. It was slow to start, and we went on a wait around 7pm. There was a strange ebb and flow to the entire evening, we would get slammed, then slow, then slammed then slow. Ticket times were good, across the board and there were no real issues. Wait times ranged from 20-30 minutes, to 45-55 minutes, but the only party that really waited that long was our two walk-in 6-tops, who both waited a little over an hour. But both were really understanding and enjoyed their time here. We stayed on a wait until a little after 10pm though, but after that it really died down. I made cuts at 10:15 which included all servers save for Dusten. I also cut Julie then as well. Kate wasn't feeling great all night but toughed through it and actually was smiling at her tables, so that was good to see. I saw some extra teamwork from Taylor, helping to bus tables and also put up glassware.
Any VIP's in?
Regular, Leslie, was in. I couldn't ever remember her name and I asked Lindsey tonight and she told me, so I'm glad I know that now. For those of you that don't know who I'm talking about, she's a little taller than me, maybe, pretty petite and has long dark hair and black rimmed glasses.
Comps of note:
R&M needs?:
86'd items/ need more?
Thursday, March 20, 2014
Thursday PM Recap 3/20/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4260.00
Proj: $3714 (beat it by $1298)
TY Dinner Sales: $5012.00
+/- : +29%
Weather:Another pretty spring night in Austin TX
Any Special events going on?:
Who worked?:
Dusten, Taylor, Kate, Sophia, Naoto CL, Julie, Hiroe, Per Faijer
Per Faijer gave me his notice tonight. We have him until April 12th.
Flow of Business, Cuts and Ticket Times:
Slow start, but we eventually got on a wait by 745. Got up to about 45minutes, but then came off around 845. We got a second later pop around 9, but came back off the wait around 930. Flow of service was good. A lot of team work on the floor tonight. Ticket times were awesome tonight. The sushi bar was pumping out 10-15 minute rolls all night. BOH was on as usual.
Any VIP's in? Sean from parkside, A chef from
Comps of note: Comped a beverage for servers who hit the sales goal
R&M needs?:
86'd items/ need more? Jason getting 86 items tomorrow
TY Lunch Sales:
+/- :
LY Dinner Sales: $4260.00
Proj: $3714 (beat it by $1298)
TY Dinner Sales: $5012.00
+/- : +29%
Weather:Another pretty spring night in Austin TX
Any Special events going on?:
Who worked?:
Dusten, Taylor, Kate, Sophia, Naoto CL, Julie, Hiroe, Per Faijer
Per Faijer gave me his notice tonight. We have him until April 12th.
Flow of Business, Cuts and Ticket Times:
Slow start, but we eventually got on a wait by 745. Got up to about 45minutes, but then came off around 845. We got a second later pop around 9, but came back off the wait around 930. Flow of service was good. A lot of team work on the floor tonight. Ticket times were awesome tonight. The sushi bar was pumping out 10-15 minute rolls all night. BOH was on as usual.
Any VIP's in? Sean from parkside, A chef from
Comps of note: Comped a beverage for servers who hit the sales goal
R&M needs?:
86'd items/ need more? Jason getting 86 items tomorrow
Thurs AM 3.20.14
LY Lunch Sales:$1622
Porj: $1913 (-763)
TY Lunch Sales:$1150
+/- : down 29%
Weather: Sunny and beautiful mid 70's
Any Special events going on?:this weather! whaaaaat
Who worked?:
Dusten, Jason, Johnny, Lynn CL. Junko CL, Julie FR, Perf SA
Flow of Business, Cuts and Ticket Times:
So Slow was the name of the game today. I mean, I haven't seen it this slow in a long time! I cut Perf and Junko at 1pm as well as Dusten and Jason. I helped bus and host, and we didn't get much of a pop but we did see some business in the last 35 minutes before we closed. So that was good. Johnny and Lynn did well. No issues here.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Porj: $1913 (-763)
TY Lunch Sales:$1150
+/- : down 29%
Weather: Sunny and beautiful mid 70's
Any Special events going on?:this weather! whaaaaat
Who worked?:
Dusten, Jason, Johnny, Lynn CL. Junko CL, Julie FR, Perf SA
Flow of Business, Cuts and Ticket Times:
So Slow was the name of the game today. I mean, I haven't seen it this slow in a long time! I cut Perf and Junko at 1pm as well as Dusten and Jason. I helped bus and host, and we didn't get much of a pop but we did see some business in the last 35 minutes before we closed. So that was good. Johnny and Lynn did well. No issues here.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Tuesday Recap 3/20/14
LY Lunch Sales:1511.50
proj: 1784 (-584.56)
TY Lunch Sales:1199.44
+/- : -21%
LY Dinner Sales: 4735.00
proj: 5588 (-1772)
TY Dinner Sales: 3815.30
+/- : -19%
Weather: Nice, great patio weather
Any Special events going on?: Week after SXSW
Who worked?:
Lunch: Clair, Sophia, Lynn CL, Per Faijer, Junko, Julie Alex had food poisoning, and was looking really green so I sent her because she picked up the close tonight.
Dinner: Clair, Jason, Stephanie, Alex, Naoto CL, Per Faijer, Kaori, Jake
Jake is definitely getting better at the host stand. She still needed help, but getting stronger by the day.
Flow of Business, Cuts and Ticket Times:
Lunch:
Lunch was slow, as expected. It's always a mellow week after SXSW, and it was a great day to be on a patio. It was an easy breezy shift with 3 on. Almost filled up around 1230, but quickly emptied back out. Ticket times were good. 2 on at 115. Cut Host at 130.
Dinner:
It was a slow start. Definitely feeling the effects daylight savings time.We did finally fill up and go on a wait around 745. Got up to about 40 minutes, and came off the wait around 9. Service went smoothly. Kitchen had a mellow shift, and ticket times were good. The sushi bar got the brunt of the business. Rolls got up the 25-30 minutes. Toshi and Roger were good about communicating long times which was very much appreciated. I'm torn about Andrew. He is obviously slower than the other guys, but some of his rolls looked fabulous. His presentation is spot on. It would be great if he can kept up the look while increasing his speed. No comps due to ticket times. Comped one endo roll DNL. Went 1 on at 930, and support staff closed.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more? Running low on straws
proj: 1784 (-584.56)
TY Lunch Sales:1199.44
+/- : -21%
LY Dinner Sales: 4735.00
proj: 5588 (-1772)
TY Dinner Sales: 3815.30
+/- : -19%
Weather: Nice, great patio weather
Any Special events going on?: Week after SXSW
Who worked?:
Lunch: Clair, Sophia, Lynn CL, Per Faijer, Junko, Julie Alex had food poisoning, and was looking really green so I sent her because she picked up the close tonight.
Dinner: Clair, Jason, Stephanie, Alex, Naoto CL, Per Faijer, Kaori, Jake
Jake is definitely getting better at the host stand. She still needed help, but getting stronger by the day.
Flow of Business, Cuts and Ticket Times:
Lunch:
Lunch was slow, as expected. It's always a mellow week after SXSW, and it was a great day to be on a patio. It was an easy breezy shift with 3 on. Almost filled up around 1230, but quickly emptied back out. Ticket times were good. 2 on at 115. Cut Host at 130.
Dinner:
It was a slow start. Definitely feeling the effects daylight savings time.We did finally fill up and go on a wait around 745. Got up to about 40 minutes, and came off the wait around 9. Service went smoothly. Kitchen had a mellow shift, and ticket times were good. The sushi bar got the brunt of the business. Rolls got up the 25-30 minutes. Toshi and Roger were good about communicating long times which was very much appreciated. I'm torn about Andrew. He is obviously slower than the other guys, but some of his rolls looked fabulous. His presentation is spot on. It would be great if he can kept up the look while increasing his speed. No comps due to ticket times. Comped one endo roll DNL. Went 1 on at 930, and support staff closed.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more? Running low on straws
Tuesday, March 18, 2014
Tuesday PM Recap 3/18/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:4358
TY Dinner Sales:3895
+/- :
Weather:Nice outside. blowy
Any Special events going on?:
Who worked?:Taylor, Sophia, Kate, Clair, Jake, Jason
Flow of Business, Cuts and Ticket Times: Never had a full house until 8pm. Since we were 4 on it worked out. I had every server tonight though come in the office individually and mentioned Clair's lack of teamwork and running out the door without closer approval. This lies on the closer and more importantly me. So I understand I should have caught it. However I do believe the bigger elephant in the room is the rest of the staff concerned with her lack of holding up her end of having a helping hand and completing her sidework. Maybe Management can keep an eye on her for a few weeks to see if there is any improvement on it's own. I have noticed that she will not bus her table even when she has downtime because jason or perfaijer is there. It's here in the notes, so hopefully something positive comes out of this situation as opposed to something negative. Sushi bar got a little backed up despite it being slightly slow. It may have been because new sushi guy? no comps for ticket time except edamame that did not get rang in. Take was here so it was ok. things got out as fast as it could.
Any VIP's in?just a few familiar faces but nobody really kome family close.
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales:
+/- :
LY Dinner Sales:4358
TY Dinner Sales:3895
+/- :
Weather:Nice outside. blowy
Any Special events going on?:
Who worked?:Taylor, Sophia, Kate, Clair, Jake, Jason
Flow of Business, Cuts and Ticket Times: Never had a full house until 8pm. Since we were 4 on it worked out. I had every server tonight though come in the office individually and mentioned Clair's lack of teamwork and running out the door without closer approval. This lies on the closer and more importantly me. So I understand I should have caught it. However I do believe the bigger elephant in the room is the rest of the staff concerned with her lack of holding up her end of having a helping hand and completing her sidework. Maybe Management can keep an eye on her for a few weeks to see if there is any improvement on it's own. I have noticed that she will not bus her table even when she has downtime because jason or perfaijer is there. It's here in the notes, so hopefully something positive comes out of this situation as opposed to something negative. Sushi bar got a little backed up despite it being slightly slow. It may have been because new sushi guy? no comps for ticket time except edamame that did not get rang in. Take was here so it was ok. things got out as fast as it could.
Any VIP's in?just a few familiar faces but nobody really kome family close.
Comps of note:
R&M needs?:
86'd items/ need more?
Tuesday AM Recap 3/18/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather : Gorgeous
Any Special events going on?:No
Who worked?: Johnny, Stephanie, Clair,Lynn, Jason, Junko
Flow of Business, Cuts and Ticket Times: Never saw a full house the whole day. I cut Lynn and Clair 1pm. Take was training Kazu so there was management on the floor today. I was mainly holed up in the office anyway dealing with 2 credit card issues.They are both resolved and the guests are satisfied and at the end of both conversations they are coming back to Kome again. Our focus now is making sure Servers here are not making careless mistakes, assuming tip when ticket is missing, and swiping wrong credit cards for wrong tabs.
Any VIP's in?
Comps of note:Gave Randy (ex Kome a friend/family discount)
R&M needs?:
86'd items/ need more?
TY Lunch Sales:
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather : Gorgeous
Any Special events going on?:No
Who worked?: Johnny, Stephanie, Clair,Lynn, Jason, Junko
Flow of Business, Cuts and Ticket Times: Never saw a full house the whole day. I cut Lynn and Clair 1pm. Take was training Kazu so there was management on the floor today. I was mainly holed up in the office anyway dealing with 2 credit card issues.They are both resolved and the guests are satisfied and at the end of both conversations they are coming back to Kome again. Our focus now is making sure Servers here are not making careless mistakes, assuming tip when ticket is missing, and swiping wrong credit cards for wrong tabs.
Any VIP's in?
Comps of note:Gave Randy (ex Kome a friend/family discount)
R&M needs?:
86'd items/ need more?
Monday, March 17, 2014
Monday PM Recap 3/17/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:4782
TY Dinner Sales:5339
+/- : up 10%
Weather:Very nice
Any Special events going on?:Industry night
Who worked?:Dustin, Alex, Miho, Taylor, Stephanie
Flow of Business, Cuts and Ticket Times:Very steady form the time of open, full house at 6:30, no wait until 8pm, Then the Industry came. Let's go down the list:
Swift attic
Mulberry cafe
Charm City
Hillside Farmacy
Justines
Peelander Z
Octopus Project
Papaduex (I guess somebody told them about it!)
Epoch
Blue Genie
The word is already out we will be busy every monday no matter what.
I want to congradulate Jason he has been a very good asset to our staff. Jake and them did a great job of communicating about seating and getting tables sat. I cocktailed some of the night but Jake had it under control most of the night. I was mainly helping jason bus/turn tables to ease the wait time. all of the staff tonight was very team oriented and upbeat. I love monday night crew. Maybe Kayo should come in and hang out sometime :).
Any VIP's in? some of the above
Comps of note:Bought a round of nabu bijin for peelander yellow and wife and octopus profect, 1 hot sake for justine crew, two edemame for a long wait time, yoshi made some sashimi set for peelander. I did 30% for peelander table which was the only table I altered the family discount. (Kayo called to make sure we took care of them)
R&M needs?: not to my knowledge
86'd items/ need more?nothing that prolly isnt on order already. . fire eagle??
TY Lunch Sales:
+/- :
LY Dinner Sales:4782
TY Dinner Sales:5339
+/- : up 10%
Weather:Very nice
Any Special events going on?:Industry night
Who worked?:Dustin, Alex, Miho, Taylor, Stephanie
Flow of Business, Cuts and Ticket Times:Very steady form the time of open, full house at 6:30, no wait until 8pm, Then the Industry came. Let's go down the list:
Swift attic
Mulberry cafe
Charm City
Hillside Farmacy
Justines
Peelander Z
Octopus Project
Papaduex (I guess somebody told them about it!)
Epoch
Blue Genie
The word is already out we will be busy every monday no matter what.
I want to congradulate Jason he has been a very good asset to our staff. Jake and them did a great job of communicating about seating and getting tables sat. I cocktailed some of the night but Jake had it under control most of the night. I was mainly helping jason bus/turn tables to ease the wait time. all of the staff tonight was very team oriented and upbeat. I love monday night crew. Maybe Kayo should come in and hang out sometime :).
Any VIP's in? some of the above
Comps of note:Bought a round of nabu bijin for peelander yellow and wife and octopus profect, 1 hot sake for justine crew, two edemame for a long wait time, yoshi made some sashimi set for peelander. I did 30% for peelander table which was the only table I altered the family discount. (Kayo called to make sure we took care of them)
R&M needs?: not to my knowledge
86'd items/ need more?nothing that prolly isnt on order already. . fire eagle??
Recap Monday 3/17/14
LY Lunch Sales:1541
TY Lunch Sales:1393
+/- : down 148.00
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: beautiful
Any Special events going on?:day after sxsw, no. St Patricks Day
Who worked?:Alex, Clair, Stephanie, Dustin Hiroe and Jason
Flow of Business, Cuts and Ticket Times:Really thought we would get some kind of pop, even maybe an industry crowd pop but nothing really gave in. Maybe it is St patty day vibe for most people, going out getting Corn Beef and Jamison shots. I cut Dustin and Stephanie around 1:15 and it was fine. It was a very "after sxsw feeling" throughout the day. We were all pretty mellow for the most part.
Any VIP's in? None that I was aware of
Comps of note:I gave a discount on a regulars ebi fry because it was undercooked. I had Ramen make a new bowl of Miso cause the noodles were undercooked. I gave an industry discount to a Franklin's BBQ FOH that came in with a friend. I ended up voiding all the nigiri for BOH seeing that the end ticket was the biggest ticket we saw all day. I believe we are fixing that situation with employee fixed menu ideas.
R&M needs?:None that I saw poking around
86'd items/ need more?
TY Lunch Sales:1393
+/- : down 148.00
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: beautiful
Any Special events going on?:day after sxsw, no. St Patricks Day
Who worked?:Alex, Clair, Stephanie, Dustin Hiroe and Jason
Flow of Business, Cuts and Ticket Times:Really thought we would get some kind of pop, even maybe an industry crowd pop but nothing really gave in. Maybe it is St patty day vibe for most people, going out getting Corn Beef and Jamison shots. I cut Dustin and Stephanie around 1:15 and it was fine. It was a very "after sxsw feeling" throughout the day. We were all pretty mellow for the most part.
Any VIP's in? None that I was aware of
Comps of note:I gave a discount on a regulars ebi fry because it was undercooked. I had Ramen make a new bowl of Miso cause the noodles were undercooked. I gave an industry discount to a Franklin's BBQ FOH that came in with a friend. I ended up voiding all the nigiri for BOH seeing that the end ticket was the biggest ticket we saw all day. I believe we are fixing that situation with employee fixed menu ideas.
R&M needs?:None that I saw poking around
86'd items/ need more?
Sunday, March 16, 2014
Sunday 3.16.14
LY Lunch Sales:$2628
Projected: $3105
TY Lunch Sales: $2274
+/- :down by 13%
LY Dinner Sales: $5099
Projected: $5542
TY Dinner Sales: $6017
+/- :up 18% over LY and 475 over proj
Total for the day: $8291, up 7% for the day. The lunch hurt us, but dinner was a winner.
Weather:Sunny, windy, nice during the day, but coooooold at night (into the 40's)
Any Special events going on?: SXSW finalfinalfinalllllly ending
Who worked?:
Lunch: Alex (DBL), Clair (DBL), Stephanie (DBL) Christina CL, Jason SA, Kaori FR, Julie host (DBL)
Dinner: those mentioned above, plus Dusten & kate CL. Perf SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Had a steady flow all afternoon. Never went on a wait, but people were in and out throughout lunch. Didn't make any cuts until 2:45 when we didn't get that rush. Had about 5 more tables come in, but Alex and Christina handled them fine with some help from Clair and Stephanie. Great teamwork by everyone this afternoon. Ticket times were good, nothing to really say otherwise
Dinner: Dinner started slower then got busy around 7. Went on a wait around 7:10 and didn't get off the wait until 10:06, seating out last 3 top. It wasn't too hectic or crazy but it was steady enough to feel like another Friday night. The restaurant was still full at 10:30 and we did last call at 10:20. The kitchen ran smoothly all night with Daniel, Greg and Steve in the back and Josh and Juan washing dishes. Those two seemed to really hit it off and get along well washing dishes together.
Any VIP's in? Let's see...
The Antonelli's, Adam from Imperia again, the Love Balls Crew (Sao), Wayne and his wife had more friends in town so they brought them in, Kindo-san, John, Karen, Neil, Anthony (who use to work here) and some East Side Pies kids.
Comps of note:
R&M needs?:
I need new feet.
86'd items/ need more?
Projected: $3105
TY Lunch Sales: $2274
+/- :down by 13%
LY Dinner Sales: $5099
Projected: $5542
TY Dinner Sales: $6017
+/- :up 18% over LY and 475 over proj
Total for the day: $8291, up 7% for the day. The lunch hurt us, but dinner was a winner.
Weather:Sunny, windy, nice during the day, but coooooold at night (into the 40's)
Any Special events going on?: SXSW finalfinalfinalllllly ending
Who worked?:
Lunch: Alex (DBL), Clair (DBL), Stephanie (DBL) Christina CL, Jason SA, Kaori FR, Julie host (DBL)
Dinner: those mentioned above, plus Dusten & kate CL. Perf SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Had a steady flow all afternoon. Never went on a wait, but people were in and out throughout lunch. Didn't make any cuts until 2:45 when we didn't get that rush. Had about 5 more tables come in, but Alex and Christina handled them fine with some help from Clair and Stephanie. Great teamwork by everyone this afternoon. Ticket times were good, nothing to really say otherwise
Dinner: Dinner started slower then got busy around 7. Went on a wait around 7:10 and didn't get off the wait until 10:06, seating out last 3 top. It wasn't too hectic or crazy but it was steady enough to feel like another Friday night. The restaurant was still full at 10:30 and we did last call at 10:20. The kitchen ran smoothly all night with Daniel, Greg and Steve in the back and Josh and Juan washing dishes. Those two seemed to really hit it off and get along well washing dishes together.
Any VIP's in? Let's see...
The Antonelli's, Adam from Imperia again, the Love Balls Crew (Sao), Wayne and his wife had more friends in town so they brought them in, Kindo-san, John, Karen, Neil, Anthony (who use to work here) and some East Side Pies kids.
Comps of note:
R&M needs?:
I need new feet.
86'd items/ need more?
Saturday 3.15.14
LY Lunch Sales:$1906
Projected: $3109
TY Lunch Sales: $3197
+/- :up 68% over LY and $88 over Proj!!!!
LY Dinner Sales: $5770
Proj: $7275
TY Dinner Sales:$7425
+/- : beat LY by 29% and proj by $150
All day: $10,384 beating LY by 38% and proj by $238
Weather:Rainy, dreary
Any Special events going on?:LAST NIGHT of SXSW!!!!!
Who worked?:
Lunch: Johnny CL, Kate, Stephanie, Lindsey. jake host, kaori fr, jason SA
Dinner:
Flow of Business, Cuts and Ticket Times:
Lunch: was an odd shift. We went through waves of fullness and emptiness.Then at 2:50 we got our rush. Yes, just 10 minutes before we closed we got a walk in 8 top and several other parties, which forced us onto a wait. We got off the wait around 3:20. It was pretty hectic those last 30 minutes.
Johnny had trouble keeping up all shift, I was helping him throughout the entire shift, even when the sushi bar wasn't completely full. To be honest, I've noticed the Saturday crew, in general, needing a lot of help. Usually it's the same bunch, and I'm always having to be a crutch on the floor. I don't mind helping out where needed, but when I'm being asked by 3 different servers to do 3 different things, consistently throughout the shift, it seems like they need some help. I'm toying around with the idea of putting 5 servers on for these busy lunches. We'll see how it goes. But Johnny definitely can not handle the party room and the sushi bar all at once. I don't think anyone could. So maybe we can talk about rearranging the sections or something. This is something I've noticed on the dinner shifts as well, with sushi bar getting hit like it does, adding another table can sometimes be the tipping point for the server. Maybe something we can talk about in the manager meeting.
Dinner: I love closing with Dusten. Can we keep him on these shifts? He's great with his guests and polite and courteous to the staff and does a great job cleaning at the end. Just a suggestion.
The night started as suspected. Busy from the word go, and on a wait by 5:50. Everyone worked hard tonight, despite some really tired doubles (Kate, Stephanie and Naoto...and myself) We were packed all night until we got off the wait at 9:45. After we got of the wait we remained steady with tables coming in past 10pm, including a walk in 6-top and some 2-tops here and there. Never had any horribly long ticket times, however, and as Rachel (regular) said, we had the dream team on the sushi bar tonight, so nothing there every took too long or looked bad. Had a couple come in at 10 til close and keep Sophia pretty occupied. They had never had sushi before, so they really drew out last call and put her in a tough spot. She finally got all of their orders in by 11:15. They left at 11:51
Ran a contest tonight on Tsukiji and Take's Hamatoro/Madai special. Dusten won, selling 10, but Sophia wasn't far behind, selling 9. She's really been improving. Tonight, while we were in the midst of the madness, she was calm and organized. Kate needed a lot of help throughout the entire night, though she did have it tough, getting the party room sat 3 times over, as well as her section, all in close proximity.
Theresa, the new dishwasher, never showed up. And Juan called to tell me that his car wouldn't start and he can't catch the bus because it will take him hours to get here because he lives on Parmer. Thus, Basilio (bless his heart!) worked dish. Daniel pitched in and helped. I kept Basilio happy with beer for the latter part of the evening, and told him he could leave at 10pm. I told Daniel that he, Greg and Steve would have to close dish pit tonight, and Daniel hustled his ass real hard from 10-CL to get the dishes done. He was a HUGE help in the kitchen tonight as 3rd person. He got a ton of prep done for tonight and tomorrow and helped in dish. A really strong first Saturday night from him, I'm super excited. But this leaves us back at square one for a dishwasher. Jason, can you please look at next week's schedule and fill the holes. We may have to utilize other members of the kitchen staff this week in order to get those gaps filled. Theresa left a huge hole in the schedule.
Any VIP's in?
Lunch: Elliot, I believe Take told me his name. And there was another regular lady in, but I'm drawing a blank on her name. Toshi's family came in
Dinner: Rachel and Carlos. Cassie from Contigo
Comps of note:
Gave Cassie a FNF discount
Take bought some Takoyaki for a lunch table that I gave an owner comp to.
R&M needs?:
Last night Clair had a table signing a credit card slip and the pen exploded. I thought it was just on the paper but today I noticed that it's on the table as well. Don't know how to get that stuff out. Any suggestions?
86'd items/ need more?
I'm going to stop at HEB on my way in tomorrow to pick up more Bloody Mary mix. Leary, please be sure to order this from Republic, as it is way cheaper. I will order it from Republic this week when I do the beverage order, but please, going forward, make this happen.
Projected: $3109
TY Lunch Sales: $3197
+/- :up 68% over LY and $88 over Proj!!!!
LY Dinner Sales: $5770
Proj: $7275
TY Dinner Sales:$7425
+/- : beat LY by 29% and proj by $150
All day: $10,384 beating LY by 38% and proj by $238
Weather:Rainy, dreary
Any Special events going on?:LAST NIGHT of SXSW!!!!!
Who worked?:
Lunch: Johnny CL, Kate, Stephanie, Lindsey. jake host, kaori fr, jason SA
Dinner:
Flow of Business, Cuts and Ticket Times:
Lunch: was an odd shift. We went through waves of fullness and emptiness.Then at 2:50 we got our rush. Yes, just 10 minutes before we closed we got a walk in 8 top and several other parties, which forced us onto a wait. We got off the wait around 3:20. It was pretty hectic those last 30 minutes.
Johnny had trouble keeping up all shift, I was helping him throughout the entire shift, even when the sushi bar wasn't completely full. To be honest, I've noticed the Saturday crew, in general, needing a lot of help. Usually it's the same bunch, and I'm always having to be a crutch on the floor. I don't mind helping out where needed, but when I'm being asked by 3 different servers to do 3 different things, consistently throughout the shift, it seems like they need some help. I'm toying around with the idea of putting 5 servers on for these busy lunches. We'll see how it goes. But Johnny definitely can not handle the party room and the sushi bar all at once. I don't think anyone could. So maybe we can talk about rearranging the sections or something. This is something I've noticed on the dinner shifts as well, with sushi bar getting hit like it does, adding another table can sometimes be the tipping point for the server. Maybe something we can talk about in the manager meeting.
Dinner: I love closing with Dusten. Can we keep him on these shifts? He's great with his guests and polite and courteous to the staff and does a great job cleaning at the end. Just a suggestion.
The night started as suspected. Busy from the word go, and on a wait by 5:50. Everyone worked hard tonight, despite some really tired doubles (Kate, Stephanie and Naoto...and myself) We were packed all night until we got off the wait at 9:45. After we got of the wait we remained steady with tables coming in past 10pm, including a walk in 6-top and some 2-tops here and there. Never had any horribly long ticket times, however, and as Rachel (regular) said, we had the dream team on the sushi bar tonight, so nothing there every took too long or looked bad. Had a couple come in at 10 til close and keep Sophia pretty occupied. They had never had sushi before, so they really drew out last call and put her in a tough spot. She finally got all of their orders in by 11:15. They left at 11:51
Ran a contest tonight on Tsukiji and Take's Hamatoro/Madai special. Dusten won, selling 10, but Sophia wasn't far behind, selling 9. She's really been improving. Tonight, while we were in the midst of the madness, she was calm and organized. Kate needed a lot of help throughout the entire night, though she did have it tough, getting the party room sat 3 times over, as well as her section, all in close proximity.
Theresa, the new dishwasher, never showed up. And Juan called to tell me that his car wouldn't start and he can't catch the bus because it will take him hours to get here because he lives on Parmer. Thus, Basilio (bless his heart!) worked dish. Daniel pitched in and helped. I kept Basilio happy with beer for the latter part of the evening, and told him he could leave at 10pm. I told Daniel that he, Greg and Steve would have to close dish pit tonight, and Daniel hustled his ass real hard from 10-CL to get the dishes done. He was a HUGE help in the kitchen tonight as 3rd person. He got a ton of prep done for tonight and tomorrow and helped in dish. A really strong first Saturday night from him, I'm super excited. But this leaves us back at square one for a dishwasher. Jason, can you please look at next week's schedule and fill the holes. We may have to utilize other members of the kitchen staff this week in order to get those gaps filled. Theresa left a huge hole in the schedule.
Any VIP's in?
Lunch: Elliot, I believe Take told me his name. And there was another regular lady in, but I'm drawing a blank on her name. Toshi's family came in
Dinner: Rachel and Carlos. Cassie from Contigo
Comps of note:
Gave Cassie a FNF discount
Take bought some Takoyaki for a lunch table that I gave an owner comp to.
R&M needs?:
Last night Clair had a table signing a credit card slip and the pen exploded. I thought it was just on the paper but today I noticed that it's on the table as well. Don't know how to get that stuff out. Any suggestions?
86'd items/ need more?
I'm going to stop at HEB on my way in tomorrow to pick up more Bloody Mary mix. Leary, please be sure to order this from Republic, as it is way cheaper. I will order it from Republic this week when I do the beverage order, but please, going forward, make this happen.
Friday, March 14, 2014
Fri PM 3.14.14
LY Dinner Sales: $5519
Proj: $6879
TY Dinner sales:$6498
+/- :up 18% and missed proj by $381
Weather:Sunny-ish, mild and didn't get too chilly tonight
Any Special events going on?:SXSW (almost over!)
Who worked?:
Sophia, Clair, Stephanie, Kate, Dusten CL. Julie host, Lindsey CT, Perf SA, Kaori SA
Flow of Business, Cuts and Ticket Times:
started slow and I wasn't sure we were going to get the usual Friday crowd, which we didn't, but we did go on a wait around 6:15, with a lot of 5 tops and 4 tops. Went on an hour wait around 6:30. It started to slow down a bit but then we got hit again around 8pm and were on another short wait. It was steady in and out for a little while. Lindsey was the CT and she wasn't too busy, only bringing in $425 in sales. Clair was a little complainy in the beginning of the shift, and Kate got really shaky at one point, I'm not sure if it was stress or what, but she drank her carrot juice, and I had her sit outside and eat a small bowl of rice to get something in her stomach. She came back in and was okay after that. We were off a wait by 9:30 and I cut Lindsey, and Sophia, then went down to just Dusten and Kate at around 10:05. It died real fast after that. oh! There were these 3 Spanish dudes in who, apparently tried to come in Wed night at 10:30 and we were closed, but they came in last night and they came in again tonight. They really like us.
Lindsey called me after she left and she got in a car wreck on the way home. Said she'll be walking to work for the next few days, just FYI.
A guy named John Roadhouse wanted to buy a men's large black t-shirt but were out, so I told him I would call him when we got them in: 847-987-1122
Another guest was disappointed how we do our tempura veggies now and suggested we go back to the larger pieces rather than the mixed veggie bunch. Just passing along that feedback.
Any VIP's in?
Amy and Jay Westlake were in (nice couple), a woman named Karen came in with her dad, mom, step-dad and daughter, she was very excited to be here. The Anna Faris look alike girl was in (laurie?) with a new boyfriend dude. It got awkward for a minute because Stephanie said they were in a fight, and they left pretty fast too...it was awkward for sure. Ray and his wife were in, dang it I think her name is Carol but I'm not 100% on that.
Comps of note:
Had to comp a kaki fry because Ray McGuire say "Take fries" and Clair thought he said kaki fry. But they wanted Kome Fries. And then right after that was a tonpeiaki for kate because they didn't know it had all the sauce on it and wanted it on the side. Other than that, nothing else stands out.
R&M needs?:
86'd items/ need more?
Proj: $6879
TY Dinner sales:$6498
+/- :up 18% and missed proj by $381
Weather:Sunny-ish, mild and didn't get too chilly tonight
Any Special events going on?:SXSW (almost over!)
Who worked?:
Sophia, Clair, Stephanie, Kate, Dusten CL. Julie host, Lindsey CT, Perf SA, Kaori SA
Flow of Business, Cuts and Ticket Times:
started slow and I wasn't sure we were going to get the usual Friday crowd, which we didn't, but we did go on a wait around 6:15, with a lot of 5 tops and 4 tops. Went on an hour wait around 6:30. It started to slow down a bit but then we got hit again around 8pm and were on another short wait. It was steady in and out for a little while. Lindsey was the CT and she wasn't too busy, only bringing in $425 in sales. Clair was a little complainy in the beginning of the shift, and Kate got really shaky at one point, I'm not sure if it was stress or what, but she drank her carrot juice, and I had her sit outside and eat a small bowl of rice to get something in her stomach. She came back in and was okay after that. We were off a wait by 9:30 and I cut Lindsey, and Sophia, then went down to just Dusten and Kate at around 10:05. It died real fast after that. oh! There were these 3 Spanish dudes in who, apparently tried to come in Wed night at 10:30 and we were closed, but they came in last night and they came in again tonight. They really like us.
Lindsey called me after she left and she got in a car wreck on the way home. Said she'll be walking to work for the next few days, just FYI.
A guy named John Roadhouse wanted to buy a men's large black t-shirt but were out, so I told him I would call him when we got them in: 847-987-1122
Another guest was disappointed how we do our tempura veggies now and suggested we go back to the larger pieces rather than the mixed veggie bunch. Just passing along that feedback.
Any VIP's in?
Amy and Jay Westlake were in (nice couple), a woman named Karen came in with her dad, mom, step-dad and daughter, she was very excited to be here. The Anna Faris look alike girl was in (laurie?) with a new boyfriend dude. It got awkward for a minute because Stephanie said they were in a fight, and they left pretty fast too...it was awkward for sure. Ray and his wife were in, dang it I think her name is Carol but I'm not 100% on that.
Comps of note:
Had to comp a kaki fry because Ray McGuire say "Take fries" and Clair thought he said kaki fry. But they wanted Kome Fries. And then right after that was a tonpeiaki for kate because they didn't know it had all the sauce on it and wanted it on the side. Other than that, nothing else stands out.
R&M needs?:
86'd items/ need more?
Friday AM Recap 3/14/14
LY Lunch Sales: $2103.00
TY Lunch Sales: $1803.40 ($786.60 below the goal of $2590)
+/- : -14%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Cloudy, and warm
Any Special events going on?: SXSW
Who worked?: Lindsey, Sophia, Jason, Johnny CL, Jake H, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
It was slow for a Friday. We started to fill up around 12, and went on a very small wait between 1230-1. Jake did a decent job at the host stand, but she still needs to increase her speed. Things started to slow down by 115. I held off on cuts for another 10 minutes just in case, but it fizzled out pretty quickly. Went 2 on at 125. Ticket times were good. No issues or comps.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales: $1803.40 ($786.60 below the goal of $2590)
+/- : -14%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Cloudy, and warm
Any Special events going on?: SXSW
Who worked?: Lindsey, Sophia, Jason, Johnny CL, Jake H, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
It was slow for a Friday. We started to fill up around 12, and went on a very small wait between 1230-1. Jake did a decent job at the host stand, but she still needs to increase her speed. Things started to slow down by 115. I held off on cuts for another 10 minutes just in case, but it fizzled out pretty quickly. Went 2 on at 125. Ticket times were good. No issues or comps.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Thursday, March 13, 2014
Thurs PM 3.13.14
LY Dinner Sales: $4863
Proj: $6140
TY Dinner Sales:$5609
+/- :up 20%
Weather:Nice, mid 60's during the day, down to the 50's at night and chilly after the sun went down. But nothing too bad
Any Special events going on?: SXSW- Day 2 of Music
Who worked?:
Sophia, Dusten, Clair, Naoto, Miho CL. Julie host, Hiroe FR, Perf SA
Julie is going through some family troubles and came into her shift today in tears. But she pulled it together and got through the shift. I think just keeping her smiling was a huge help.
Flow of Business, Cuts and Ticket Times:
The night started slow, I was expecting an early pop, but we didn't fill up until a little after 7pm, and we were on a wait until 10pm, when we sat our last table, Rachel and Carlos. The high point of the night we were at 30-40 minute wait, but it never went over that. Pretty good flow of business, never any huge spikes or parties that threw us for a loop. All 2's, 3's and 4's in the house tonight.
I'll be adding beverage stocking to the shift notes for this week. Lately we have had to 86 some drinks because we would run out of them in the cooler and no one would say anything until it was too late. So I would like for us to focus on remembering to stock while in service.
Theresa started as a new dishwasher tonight. She was super sweet and just really nice. A friend of Daniels, apparently. After she left, she noticed glassware sitting out front and she came back in and brought it in. How nice! Right!? She'll be in tomorrow around 4pm to fill out her paperwork. I printed it up and put it on the printer in case she comes in earlier.
Any VIP's in?
rachel and carlos had friends in from new york that they brought in. I met Jen Daley, who loves this place. She worked at Uchi for 7 years, then helped open Bouldin Coffee shop, and then opened up The Wet Whistle (and has recently sold it) and now she works at flightpath. She brought in her friend Chris who just bought a place here on 51st, so he's a new neighborhood guy.
Comps of note:
Had to comp a 50 minute Negi-toro. When I asked the guys what happened, no one had an answer for me. So I have no news on it other than it took 50 minutes.
R&M needs?:
86'd items/ need more?
Proj: $6140
TY Dinner Sales:$5609
+/- :up 20%
Weather:Nice, mid 60's during the day, down to the 50's at night and chilly after the sun went down. But nothing too bad
Any Special events going on?: SXSW- Day 2 of Music
Who worked?:
Sophia, Dusten, Clair, Naoto, Miho CL. Julie host, Hiroe FR, Perf SA
Julie is going through some family troubles and came into her shift today in tears. But she pulled it together and got through the shift. I think just keeping her smiling was a huge help.
Flow of Business, Cuts and Ticket Times:
The night started slow, I was expecting an early pop, but we didn't fill up until a little after 7pm, and we were on a wait until 10pm, when we sat our last table, Rachel and Carlos. The high point of the night we were at 30-40 minute wait, but it never went over that. Pretty good flow of business, never any huge spikes or parties that threw us for a loop. All 2's, 3's and 4's in the house tonight.
I'll be adding beverage stocking to the shift notes for this week. Lately we have had to 86 some drinks because we would run out of them in the cooler and no one would say anything until it was too late. So I would like for us to focus on remembering to stock while in service.
Theresa started as a new dishwasher tonight. She was super sweet and just really nice. A friend of Daniels, apparently. After she left, she noticed glassware sitting out front and she came back in and brought it in. How nice! Right!? She'll be in tomorrow around 4pm to fill out her paperwork. I printed it up and put it on the printer in case she comes in earlier.
Any VIP's in?
rachel and carlos had friends in from new york that they brought in. I met Jen Daley, who loves this place. She worked at Uchi for 7 years, then helped open Bouldin Coffee shop, and then opened up The Wet Whistle (and has recently sold it) and now she works at flightpath. She brought in her friend Chris who just bought a place here on 51st, so he's a new neighborhood guy.
Comps of note:
Had to comp a 50 minute Negi-toro. When I asked the guys what happened, no one had an answer for me. So I have no news on it other than it took 50 minutes.
R&M needs?:
86'd items/ need more?
Thursday AM Recap 3/13/13
LY Lunch Sales: $1888
TY Lunch Sales:$2260.72 ($44.72 above the sales goal of $2216)
+/- :+20%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Sunny, and pretty
Any Special events going on?: SXSW
Who worked?:
Dusten, Sophia, Johnny, Kate CL, Junko H, Per Faijer SA, Jake FR
Flow of Business, Cuts and Ticket Times:
Earlier pop than normal like yesterday. We were pretty much full by 12, and went on a 20-25 minute wait. Started to slow down around 1, but I held off on cuts in case of a late pop, Went 1 on at 145 because nothing was happening, then we had 4 tables walk in all at once, but that was it. Ticket times were good today.
Any VIP's in? Tara and Kelvin, East of Eden Crew
Comps of note: Comped some Uni. It's from Maine and very different, and not what the customer was expecting.
R&M needs?:
86'd items/ need more?
TY Lunch Sales:$2260.72 ($44.72 above the sales goal of $2216)
+/- :+20%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Sunny, and pretty
Any Special events going on?: SXSW
Who worked?:
Dusten, Sophia, Johnny, Kate CL, Junko H, Per Faijer SA, Jake FR
Flow of Business, Cuts and Ticket Times:
Earlier pop than normal like yesterday. We were pretty much full by 12, and went on a 20-25 minute wait. Started to slow down around 1, but I held off on cuts in case of a late pop, Went 1 on at 145 because nothing was happening, then we had 4 tables walk in all at once, but that was it. Ticket times were good today.
Any VIP's in? Tara and Kelvin, East of Eden Crew
Comps of note: Comped some Uni. It's from Maine and very different, and not what the customer was expecting.
R&M needs?:
86'd items/ need more?
Wednesday, March 12, 2014
Wednesday Recap 3/12/14
LY Lunch Sales: $1718
TY Lunch Sales: $1846 ($100.80 below sales goal of $1947.00)
+/- : +7%
LY Dinner Sales: $4946
TY Dinner Sales:$4509.43 ($470.57 below sale goal of $4980)
+/- : -9%
Weather: Nice and chill
Any Special events going on?: SXSW
Who worked?:
Lunch: Clair, Sophia, Jason CL, Per Faijer SA, Junko H, Jake FR
Dinner: Clair, Jason, Alex, Lindsey, Naoto CL, Julie H, Per Faijer SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: It was good busy start to the shift. We were full and on a wait by noon. Came off the wait around 1245. Had one more little pop, and that was it. Ticket times were good. 2 on at 1. Everyone else closed.
Dinner: It took awhile to fill up. I'm guessing it's going to be like that with daylight savings. Went on a small wait at 715. Got up to about 30 minutes. It slowed down around 830, so I cut the doubles and stayed 3 on. We had another pop, and went on a short wait around 9. Slowed down by 930, and went 2 on. Everyone else closed. Ticket times were really good all around tonight.
Any VIP's in? Neil, Alamo Crew
Comps of note:
R&M needs?:
86'd items/ need more? We need toliet paper badly.
TY Lunch Sales: $1846 ($100.80 below sales goal of $1947.00)
+/- : +7%
LY Dinner Sales: $4946
TY Dinner Sales:$4509.43 ($470.57 below sale goal of $4980)
+/- : -9%
Weather: Nice and chill
Any Special events going on?: SXSW
Who worked?:
Lunch: Clair, Sophia, Jason CL, Per Faijer SA, Junko H, Jake FR
Dinner: Clair, Jason, Alex, Lindsey, Naoto CL, Julie H, Per Faijer SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: It was good busy start to the shift. We were full and on a wait by noon. Came off the wait around 1245. Had one more little pop, and that was it. Ticket times were good. 2 on at 1. Everyone else closed.
Dinner: It took awhile to fill up. I'm guessing it's going to be like that with daylight savings. Went on a small wait at 715. Got up to about 30 minutes. It slowed down around 830, so I cut the doubles and stayed 3 on. We had another pop, and went on a short wait around 9. Slowed down by 930, and went 2 on. Everyone else closed. Ticket times were really good all around tonight.
Any VIP's in? Neil, Alamo Crew
Comps of note:
R&M needs?:
86'd items/ need more? We need toliet paper badly.
Tuesday, March 11, 2014
Tuesday AM Recap 3/11/14
LY Lunch Sales: $1745
TY Lunch Sales: $1846 ($401 below sales goal of $2247)
+/- : + 6%
LY Dinner Sales: $5227
TY Dinner Sales: $4149.74 ($1310.26 below sales of $5460)
+/- : -21%
Weather: Really pretty, sunny day
Any Special events going on?: SXSW
Who worked?:
Lunch: Clair, Lindsey, Johnny, Stephanie CL, Jason SA, Junko H, Jake FR
Dinner: Clair, Lindsey, Sophia, Alex, Miho CL, Jason SA, Julie H, Per Faijer FR
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty mellow day. Not much to report. I held off cutting until 130 because of yesterday's late pop, but it never happened. I think the weather was too nice for people to go inside. I'm sure every food truck and patio in Austin was probably slammed today. Sales were decent considering we never filled up. Went 2 on at 130. Had a handful late tables so everyone else closed.
So I started this shift off feeling like I had bad allergies, but by 6 I had a full on fever and chills. I've been taking supplements, and drinking a lot of water. These notes are going to be breif. I'm rushing home to get as much sleep as I can before another double tomorrow.
Dinner: Tonight wasn't as busy as I hoped it would be. It took a long time to fill up and go on a wait. It finally happened around 730. It never really felt that busy. Came off the wait around 9. Had one little late pop of around 7-8 table come in the last 15 minutes. The kitchen got hit with a big wave of tickets at the end, but they handled it fine. At one point of the night it felt like a lot of things were going wrong all at once. Kazu handed rolls to the wrong guests at the sushi bar, and they started eating them. Per Faijer ran food to the wrong table. Gyoza came out burnt, and rolls were taking 40-50 to come out. All of these things led to comps. It was an odd hectic 30 minutes, but we got through it and I believe guests were happy in the end. 3 on at 9, 2 on at 930.
Any VIP's in? Rachel and Carlos, James and Ingrid
Comps of note:
R&M needs?:
86'd items/ need more? Toilet Paper, Kome Cards
TY Lunch Sales: $1846 ($401 below sales goal of $2247)
+/- : + 6%
LY Dinner Sales: $5227
TY Dinner Sales: $4149.74 ($1310.26 below sales of $5460)
+/- : -21%
Weather: Really pretty, sunny day
Any Special events going on?: SXSW
Who worked?:
Lunch: Clair, Lindsey, Johnny, Stephanie CL, Jason SA, Junko H, Jake FR
Dinner: Clair, Lindsey, Sophia, Alex, Miho CL, Jason SA, Julie H, Per Faijer FR
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty mellow day. Not much to report. I held off cutting until 130 because of yesterday's late pop, but it never happened. I think the weather was too nice for people to go inside. I'm sure every food truck and patio in Austin was probably slammed today. Sales were decent considering we never filled up. Went 2 on at 130. Had a handful late tables so everyone else closed.
So I started this shift off feeling like I had bad allergies, but by 6 I had a full on fever and chills. I've been taking supplements, and drinking a lot of water. These notes are going to be breif. I'm rushing home to get as much sleep as I can before another double tomorrow.
Dinner: Tonight wasn't as busy as I hoped it would be. It took a long time to fill up and go on a wait. It finally happened around 730. It never really felt that busy. Came off the wait around 9. Had one little late pop of around 7-8 table come in the last 15 minutes. The kitchen got hit with a big wave of tickets at the end, but they handled it fine. At one point of the night it felt like a lot of things were going wrong all at once. Kazu handed rolls to the wrong guests at the sushi bar, and they started eating them. Per Faijer ran food to the wrong table. Gyoza came out burnt, and rolls were taking 40-50 to come out. All of these things led to comps. It was an odd hectic 30 minutes, but we got through it and I believe guests were happy in the end. 3 on at 9, 2 on at 930.
Any VIP's in? Rachel and Carlos, James and Ingrid
Comps of note:
R&M needs?:
86'd items/ need more? Toilet Paper, Kome Cards
Monday PM Recap 3/10/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:5289
TY Dinner Sales:4941
+/- : down 7%
Weather:drizzly, fair weather .
Any Special events going on?:SXSW
Who worked?:Alex, Stephanie, Dustin, Miho, Kate, Hiroe, Jason, Lyndsey Hosting
Flow of Business, Cuts and Ticket Times:Full house by 6pm, wait by 6:30 and stayed full to the brim. We turned pretty fast so no one really waited that long. No big issues except for the large lady that speaks Japanese came in and was very angry we changed chairs cause she could not fit. We gave her a soft black cushy chair and she was happy. Ticket times were great no server had any problems. thank you for hiroe being very helpful bussing tables before she goes back to the kitchen. Kome teamwork tonight, Every one made great money. We bought pizza for the crew tonight. Zoe sold very well. great advertisement Elizabeth.
Any VIP's in?You know I didn't see anyone I knew off the top of my head.
Comps of note: Go Go roll and a beer for Chicago friends who came in
R&M needs?:toilet got clogged close to the end and we don't have a plunger!
86'd items/ need more?Take said Printer paper for the Kitchen/Sushi Bar please. Also get a plunger it should be an easy fix.
TY Lunch Sales:
+/- :
LY Dinner Sales:5289
TY Dinner Sales:4941
+/- : down 7%
Weather:drizzly, fair weather .
Any Special events going on?:SXSW
Who worked?:Alex, Stephanie, Dustin, Miho, Kate, Hiroe, Jason, Lyndsey Hosting
Flow of Business, Cuts and Ticket Times:Full house by 6pm, wait by 6:30 and stayed full to the brim. We turned pretty fast so no one really waited that long. No big issues except for the large lady that speaks Japanese came in and was very angry we changed chairs cause she could not fit. We gave her a soft black cushy chair and she was happy. Ticket times were great no server had any problems. thank you for hiroe being very helpful bussing tables before she goes back to the kitchen. Kome teamwork tonight, Every one made great money. We bought pizza for the crew tonight. Zoe sold very well. great advertisement Elizabeth.
Any VIP's in?You know I didn't see anyone I knew off the top of my head.
Comps of note: Go Go roll and a beer for Chicago friends who came in
R&M needs?:toilet got clogged close to the end and we don't have a plunger!
86'd items/ need more?Take said Printer paper for the Kitchen/Sushi Bar please. Also get a plunger it should be an easy fix.
Monday, March 10, 2014
Monday Am Recap 3/10/14
LY Lunch Sales:2071
TY Lunch Sales:2263
+/- : up 9%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Beautiful
Any Special events going on?: SXSW
Who worked?: Alex Stephanie Dustin Sophia Jason Hiroe Junko
Flow of Business, Cuts and Ticket Times: We were Quarter full at 12pm, didn't look like it was going to pick up. I cut at 1pm. Big mistake, everyone came all at once 5 after I called the cut. Everyone stayed on and teamwork was everywhere kome style. Ticket times were on point, thank you Toshi, thank you Jason for running a good ship. Server didn't look at back of suhi menu and guest had an order. Among Pre Shift notes are re read order I believe. I guess we need to keep drilling this one. Server paid for sushi rolls at employee discount price. I feel that this weeks Preshifts need to be more sake tasting, motivating, Sxswesty, impress out of towners, Please please please get to know tables, alot of artists musicians comedians of all types are coming through and Kome is on the map for sure. A lot of regulars are coming through because downtown is a shit show. Also please talk up Industry night on Monday's get to know our Monday regular crew, connect dots etc. This kinda pre shift may be helpful for these next few weeks.
Any VIP's in? Fast Ball came in, Monofonus Record Label came in, some NY indie film crew were here. Famous Comedian came in but the name is slipping. no one noticed him, one of the first customers who walked in and ate by himself and left quick.
Comps of note: bought two Zato Ichi for Monofonus, glass of wine for Sophia (she was on a hustle today great job)
R&M needs?: New AC filter cage thingy over walk way to kitchen (thing is absolutely ghetto)
86'd items/ need more? I believe Elizabeth got the essentials today. Mango sweet sauce for those Warabi desserts.
TY Lunch Sales:2263
+/- : up 9%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Beautiful
Any Special events going on?: SXSW
Who worked?: Alex Stephanie Dustin Sophia Jason Hiroe Junko
Flow of Business, Cuts and Ticket Times: We were Quarter full at 12pm, didn't look like it was going to pick up. I cut at 1pm. Big mistake, everyone came all at once 5 after I called the cut. Everyone stayed on and teamwork was everywhere kome style. Ticket times were on point, thank you Toshi, thank you Jason for running a good ship. Server didn't look at back of suhi menu and guest had an order. Among Pre Shift notes are re read order I believe. I guess we need to keep drilling this one. Server paid for sushi rolls at employee discount price. I feel that this weeks Preshifts need to be more sake tasting, motivating, Sxswesty, impress out of towners, Please please please get to know tables, alot of artists musicians comedians of all types are coming through and Kome is on the map for sure. A lot of regulars are coming through because downtown is a shit show. Also please talk up Industry night on Monday's get to know our Monday regular crew, connect dots etc. This kinda pre shift may be helpful for these next few weeks.
Any VIP's in? Fast Ball came in, Monofonus Record Label came in, some NY indie film crew were here. Famous Comedian came in but the name is slipping. no one noticed him, one of the first customers who walked in and ate by himself and left quick.
Comps of note: bought two Zato Ichi for Monofonus, glass of wine for Sophia (she was on a hustle today great job)
R&M needs?: New AC filter cage thingy over walk way to kitchen (thing is absolutely ghetto)
86'd items/ need more? I believe Elizabeth got the essentials today. Mango sweet sauce for those Warabi desserts.
Sunday PM Recap 3/9/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4060.50
TY Dinner Sales: 5782.98 ($463.98 above the sales goal of $5319)
+/- : +42%
Weather: Chilly, but nice. People were hanging out on the patio while we were on a wait.
Any Special events going on?:SXSW
Who worked?:
Sophia, Alex, Clair, Dusten, Kate CL
Flow of Business, Cuts and Ticket Times:
Had a longer line at the door when we opened then we've had in awhile on a Sunday. Filled up pretty quickly, and we were on a wait by 615. Didn't come off the wait until around 930, and we sat our last table at 10:04. It was busy, but not hectic. I spent the majority of the rush being the cocktail. Things went smoothly, just good and busy. Ticket times were good. Went 2 on at 930, and everyone else closed.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?Chinese Markers, More Coke, More Topo Chico, More Rice Crispies, More Mochi candies for parfait, More Straws, and a new squeegee.
TY Lunch Sales:
+/- :
LY Dinner Sales: 4060.50
TY Dinner Sales: 5782.98 ($463.98 above the sales goal of $5319)
+/- : +42%
Weather: Chilly, but nice. People were hanging out on the patio while we were on a wait.
Any Special events going on?:SXSW
Who worked?:
Sophia, Alex, Clair, Dusten, Kate CL
Flow of Business, Cuts and Ticket Times:
Had a longer line at the door when we opened then we've had in awhile on a Sunday. Filled up pretty quickly, and we were on a wait by 615. Didn't come off the wait until around 930, and we sat our last table at 10:04. It was busy, but not hectic. I spent the majority of the rush being the cocktail. Things went smoothly, just good and busy. Ticket times were good. Went 2 on at 930, and everyone else closed.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?Chinese Markers, More Coke, More Topo Chico, More Rice Crispies, More Mochi candies for parfait, More Straws, and a new squeegee.
Sunday, March 9, 2014
Sunday AM 3.9.14 (SXSW Day 3)
LY Lunch Sales:$1720
Proj: $2340
TY Lunch Sales:$2084
+/- :up 21%, (down $256 from proj)
Weather:Cold and dreary. Will it ever be spring!?!
Any Special events going on?:SXSW Day 3
Who worked?:Alex, Sophia, Stephanie, Christina, Kaori FR, Jason SA, Julie host
Flow of Business, Cuts and Ticket Times:
Slow to start and no real pick up until about 2:15. I think everyone still had their clocks turned back. had about five or six 5-tops and went on a short wait at 2:15 with two 5-tops waiting in the lobby and one 2-top, but then everyone got up at once and the place cleared out. Never made any cuts though, because the business was steady and slow going all afternoon. Never had any long ticket times- at the height of business the longest ticket came in at 25 minutes.
Any VIP's in?
Harmon and his wife. Rachel and Carlos were in again for lunch with another friend.
Comps of note:
R&M needs?:
86'd items/ need more?
straws are 86'd
Proj: $2340
TY Lunch Sales:$2084
+/- :up 21%, (down $256 from proj)
Weather:Cold and dreary. Will it ever be spring!?!
Any Special events going on?:SXSW Day 3
Who worked?:Alex, Sophia, Stephanie, Christina, Kaori FR, Jason SA, Julie host
Flow of Business, Cuts and Ticket Times:
Slow to start and no real pick up until about 2:15. I think everyone still had their clocks turned back. had about five or six 5-tops and went on a short wait at 2:15 with two 5-tops waiting in the lobby and one 2-top, but then everyone got up at once and the place cleared out. Never made any cuts though, because the business was steady and slow going all afternoon. Never had any long ticket times- at the height of business the longest ticket came in at 25 minutes.
Any VIP's in?
Harmon and his wife. Rachel and Carlos were in again for lunch with another friend.
Comps of note:
R&M needs?:
86'd items/ need more?
straws are 86'd
Saturday, March 8, 2014
Saturday 3.8.14 (aka) SXSW Day 2
LY Lunch Sales:$2511
Proj: $2840
TY Lunch Sales:$2688
+/- : up 7%, off by $152 projected
LY Dinner Sales:$5625
Proj: $7822
TY Dinner Sales:$6791
+/- : up 21%, and up 17% for the day
Weather:Rainy, Dreary, Sleepy, wanna be a couch potato!
Any Special events going on?:SXSW Day 2- Interactive. Apparently the big hype today is #beginatend...it's all I've been seeing on our Kome Twitter feed. It's about social media and marketing. Looks pretty neat.
Who worked?:
Lunch: Kate, Stephanie, Lindsey, Johnny. Jake host, Hiroe FR, Jason SA.
Dinner:Kate, Stephanie, Naoto, Miho, Dusten CL. Kaori FR, Alex host, Perf SA. Lindsey CT
Flow of Business, Cuts and Ticket Times:
Lunch: started with the usual line out the front door, filled up around 12:45and we were on a consistent wait until about 2:30. Had several 6 tops walk in and some 5 tops. I don't know if we are running low on small clear soup bowls or if we were just that busy, but I had to make another tower of clear soup set ups around 1:15, and then just a few more set ups again at 2:35. Sales weren't crazy and they definitely weren't the highest sales we've had on a Saturday lunch, but maybe it was just the flow of business that kept us a little behind in the clear soup game. No one ever waited too long for anything today though, and didn't have any fires to put out, so that was nice.
Dinner:Had a line. Went on a wait by 5:50. Stayed on the wait all night until 10pm. It was long. It was intense. We had more 6 tops in tonight than I can count. If I were to venture a guess I would say at least 6. The party room had stacked reservations that turned with no problem. Had a walk in 10-top around 8:30, and the night was one big mess of people, giving the inclement weather outside everyone was huddled up in the lobby and around the host stand. No major issues other than two parties having to wait longer than their hour quote time, but everyone was really understanding.
Any VIP's in?
Comps of note:
R&M needs?:
Text Rodrigo about the hole in the ceiling and he said he can fix it. he didn't say when, but he will.
86'd items/ need more?
We ran out of Bloody Mary mix, so I'll have to get some on my way in tomorrow morning unless anyone is going to HEB before then. Leary, will you be sure to order that from Republic from now on- it's cheaper.
Proj: $2840
TY Lunch Sales:$2688
+/- : up 7%, off by $152 projected
LY Dinner Sales:$5625
Proj: $7822
TY Dinner Sales:$6791
+/- : up 21%, and up 17% for the day
Weather:Rainy, Dreary, Sleepy, wanna be a couch potato!
Any Special events going on?:SXSW Day 2- Interactive. Apparently the big hype today is #beginatend...it's all I've been seeing on our Kome Twitter feed. It's about social media and marketing. Looks pretty neat.
Who worked?:
Lunch: Kate, Stephanie, Lindsey, Johnny. Jake host, Hiroe FR, Jason SA.
Dinner:Kate, Stephanie, Naoto, Miho, Dusten CL. Kaori FR, Alex host, Perf SA. Lindsey CT
Flow of Business, Cuts and Ticket Times:
Lunch: started with the usual line out the front door, filled up around 12:45and we were on a consistent wait until about 2:30. Had several 6 tops walk in and some 5 tops. I don't know if we are running low on small clear soup bowls or if we were just that busy, but I had to make another tower of clear soup set ups around 1:15, and then just a few more set ups again at 2:35. Sales weren't crazy and they definitely weren't the highest sales we've had on a Saturday lunch, but maybe it was just the flow of business that kept us a little behind in the clear soup game. No one ever waited too long for anything today though, and didn't have any fires to put out, so that was nice.
Dinner:Had a line. Went on a wait by 5:50. Stayed on the wait all night until 10pm. It was long. It was intense. We had more 6 tops in tonight than I can count. If I were to venture a guess I would say at least 6. The party room had stacked reservations that turned with no problem. Had a walk in 10-top around 8:30, and the night was one big mess of people, giving the inclement weather outside everyone was huddled up in the lobby and around the host stand. No major issues other than two parties having to wait longer than their hour quote time, but everyone was really understanding.
Any VIP's in?
I met a few new regulars tonight, some neighborhood folk. I wrote their names down on a piece of paper that I misplaced. But we had a good array of regulars I know but don't know the names of but chat with regularly enough that I should know their names but it's been too long that I can't ask. Yes, them.
Comps of note:
R&M needs?:
Text Rodrigo about the hole in the ceiling and he said he can fix it. he didn't say when, but he will.
86'd items/ need more?
We ran out of Bloody Mary mix, so I'll have to get some on my way in tomorrow morning unless anyone is going to HEB before then. Leary, will you be sure to order that from Republic from now on- it's cheaper.
Friday PM 3.7.14
LY Dinner Sales: $5319
Proj: $6780
TY Dinner Sales:$7401
+/- :up 39% and $621 over projected
Weather:Sunny and nice. Not too chilly at night.
Any Special events going on?: First day of SXSW
Who worked?:
Jason, Clair, Alex, Miho, Dusten CL. Kaori FR, Julie & Jake Host, Lindsey CT
It was a rocky start with both Julie and Jake at the host stand, and Jake tried to take the helm but it became busy, fast, and she was struggling with the iPad so I had Julie take the reigns and told her to be the post and for Jake to be the runner. They stayed in their stations all night and it worked out great. They did a great job.
Looks like Take double booked himself tonight as 3rd person and Ichiban. The kitchen was totally fine running without one, but Steve was on Fry and I did see Greg having to bail him out a few times, which I am sure lead to some frustration on Greg's end. I know we talked about moving Steve off busy nights, so this was a good solidifier of that. I emailed Jason about getting a 3rd person in here tomorrow night, per Take's request.
Flow of Business, Cuts and Ticket Times:
Another slow start to the night when I expected a heavy push from the start, but we finally filled up at 7pm and went on a wait. We were on a steady wait all night until about 10:30. The night semi-flew by. We only had one real hiccup with 2 under-quotes. We went over on two tables, but I got them both miso soups and edamame and they were happy in the end. I tried to get out there and talk to some tables tonight. Some first timers and some out of towners. A good mix of both.
Also, I got onto both Julie and Jake about seating incomplete parties. They did it twice in a row, once was Clair's prodding I think, since it was her friends and she wanted them in her section. But the other was a 5 top that someone snuck in incomplete. I told them that they both need to make sure they are complete, especially with larger parties. Otherwise it puts us in a compromising position when trying to make it a standard. They both understood.
We 86'd Aji sashimi pretty early on in the night. A few servers mentioned that this is an item that we frequently run out of early. Is there any way to order more Aji or, anyway around it? I am sure there is a good reason as to why.
Any VIP's in?
I met Oden and Rosa- they come in frequently. Oden works for the Violet Crown Cinema and Rosa works for Drink.Well (so said the Kome bucks she handed Dusten). But they were really nice and Oden said that any out of towners he talks to he always recommends they try us. So that was really nice.
Comps of note:
Had 1 Daruma receipt in today. It was from Eileens table last night.
R&M needs?:
We need to get some high dusting done.
86'd items/ need more?
Proj: $6780
TY Dinner Sales:$7401
+/- :up 39% and $621 over projected
Weather:Sunny and nice. Not too chilly at night.
Any Special events going on?: First day of SXSW
Who worked?:
Jason, Clair, Alex, Miho, Dusten CL. Kaori FR, Julie & Jake Host, Lindsey CT
It was a rocky start with both Julie and Jake at the host stand, and Jake tried to take the helm but it became busy, fast, and she was struggling with the iPad so I had Julie take the reigns and told her to be the post and for Jake to be the runner. They stayed in their stations all night and it worked out great. They did a great job.
Looks like Take double booked himself tonight as 3rd person and Ichiban. The kitchen was totally fine running without one, but Steve was on Fry and I did see Greg having to bail him out a few times, which I am sure lead to some frustration on Greg's end. I know we talked about moving Steve off busy nights, so this was a good solidifier of that. I emailed Jason about getting a 3rd person in here tomorrow night, per Take's request.
Flow of Business, Cuts and Ticket Times:
Another slow start to the night when I expected a heavy push from the start, but we finally filled up at 7pm and went on a wait. We were on a steady wait all night until about 10:30. The night semi-flew by. We only had one real hiccup with 2 under-quotes. We went over on two tables, but I got them both miso soups and edamame and they were happy in the end. I tried to get out there and talk to some tables tonight. Some first timers and some out of towners. A good mix of both.
Also, I got onto both Julie and Jake about seating incomplete parties. They did it twice in a row, once was Clair's prodding I think, since it was her friends and she wanted them in her section. But the other was a 5 top that someone snuck in incomplete. I told them that they both need to make sure they are complete, especially with larger parties. Otherwise it puts us in a compromising position when trying to make it a standard. They both understood.
We 86'd Aji sashimi pretty early on in the night. A few servers mentioned that this is an item that we frequently run out of early. Is there any way to order more Aji or, anyway around it? I am sure there is a good reason as to why.
Any VIP's in?
I met Oden and Rosa- they come in frequently. Oden works for the Violet Crown Cinema and Rosa works for Drink.Well (so said the Kome bucks she handed Dusten). But they were really nice and Oden said that any out of towners he talks to he always recommends they try us. So that was really nice.
Comps of note:
Had 1 Daruma receipt in today. It was from Eileens table last night.
R&M needs?:
We need to get some high dusting done.
86'd items/ need more?
Friday, March 7, 2014
Friday AM Recap 3/7/14
LY Lunch Sales: 2520
TY Lunch Sales: 1841.70 ($838.30 below our sales goal of $2680)
+/- : -27%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Sunny and nice at first, cloudy
Any Special events going on?: Beginning of SXSW
Who worked?:
Lindsey, Jason, Sophia, Johnny CL, Jason SA, Jake H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was pretty mellow for a Friday lunch, but I guess the lunches have been pretty slow all week. We filled up around 1245 and had 4 tables go on a wait, but then dwindled off. Went 2 on at 125. Had a little bit of a late pop so support stayed on until 2. Ticket times were good.
Any VIP's in?
Comps of note: Comped a tofu steak because there was a hair on the plate. The lady was ok about it, she just wanted a new plate of food.
R&M needs?:
86'd items/ need more?
TY Lunch Sales: 1841.70 ($838.30 below our sales goal of $2680)
+/- : -27%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Sunny and nice at first, cloudy
Any Special events going on?: Beginning of SXSW
Who worked?:
Lindsey, Jason, Sophia, Johnny CL, Jason SA, Jake H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was pretty mellow for a Friday lunch, but I guess the lunches have been pretty slow all week. We filled up around 1245 and had 4 tables go on a wait, but then dwindled off. Went 2 on at 125. Had a little bit of a late pop so support stayed on until 2. Ticket times were good.
Any VIP's in?
Comps of note: Comped a tofu steak because there was a hair on the plate. The lady was ok about it, she just wanted a new plate of food.
R&M needs?:
86'd items/ need more?
Thursday, March 6, 2014
Thurs PM 3.6.14
LY Dinner Sales: $4440
Projected: $4950
TY Dinner Sales:$6131
+/- : up 38% and $1180 over projected
For the day, we're up 33%
Weather:Sunny and warm in the afternoon but got chilly fast after the sun went down.
Any Special events going on?: Southby is upon us
Who worked?:
Dusten, Clair, Sophia, Miho, Naoto CL. Perf SA, Hiroe FR, Julie host
Flow of Business, Cuts and Ticket Times:
Started really slow and we didn't get our pop until about 7pm, then we filled up and stayed on a wait until 9:45. I cocktailed most of the night, which kept me pretty busy. Our wait started at 20-30 minutes then hit the high at 45-1hr. Everyone was in a good a mood, and everyone was drinking tonight, which helped boost sales. Anyhow, no real issues tonight, everyone was in a good mood, spending money and it was just a really great night.
Miho, Dusten & Naoto all closed out checks wrong tonight. Dusten's was the only one that was detrimental, since he closed out B2 as B4, resulting in him having to pay in $35 of his own money. Oddly, this is the 2nd time I've had to reopen a closed check for Miho. I had to reopen one for her last week too. Guess she's a little rusty.
Any VIP's in?
Chris (regular- girlfriend is the girl that looks like Anna Farris...still can't remember her name) but apparently they broke up. He was in solo tonight (apparently she was in solo for lunch?) but I saw him sit down and I gestured where is the lady, and he did the "your cut" gesture. I avoided the conversation and steered towards SXSW but as he was leaving he told me they split up, and gave me an earful about the situation. So if you see him, or her, separately, you know not to ask about the other.
Sydney, an older grey haired regular, was in with her husband. They are very sweet. Then there was Bailey and her hippy boyfriend (they're both hippies)
Then there was this guy who I had seen before, his name is Terrence. We both immediately recognized each other, and when I was like, "I know you from somewhere, but where?" he said the same thing. And when I told him my name he said that he feels like he already knew it. It was bizarre because he's only been in a time or two, but we really recognized each other...it's still bugging me. Anyhow, they were real nice. He was in with another friend and a girl named Elizabeth. Also weird. Anyhow, that's that.
Comps of note:
R&M needs?:
86'd items/ need more?
Projected: $4950
TY Dinner Sales:$6131
+/- : up 38% and $1180 over projected
For the day, we're up 33%
Weather:Sunny and warm in the afternoon but got chilly fast after the sun went down.
Any Special events going on?: Southby is upon us
Who worked?:
Dusten, Clair, Sophia, Miho, Naoto CL. Perf SA, Hiroe FR, Julie host
Flow of Business, Cuts and Ticket Times:
Started really slow and we didn't get our pop until about 7pm, then we filled up and stayed on a wait until 9:45. I cocktailed most of the night, which kept me pretty busy. Our wait started at 20-30 minutes then hit the high at 45-1hr. Everyone was in a good a mood, and everyone was drinking tonight, which helped boost sales. Anyhow, no real issues tonight, everyone was in a good mood, spending money and it was just a really great night.
Miho, Dusten & Naoto all closed out checks wrong tonight. Dusten's was the only one that was detrimental, since he closed out B2 as B4, resulting in him having to pay in $35 of his own money. Oddly, this is the 2nd time I've had to reopen a closed check for Miho. I had to reopen one for her last week too. Guess she's a little rusty.
Any VIP's in?
Chris (regular- girlfriend is the girl that looks like Anna Farris...still can't remember her name) but apparently they broke up. He was in solo tonight (apparently she was in solo for lunch?) but I saw him sit down and I gestured where is the lady, and he did the "your cut" gesture. I avoided the conversation and steered towards SXSW but as he was leaving he told me they split up, and gave me an earful about the situation. So if you see him, or her, separately, you know not to ask about the other.
Sydney, an older grey haired regular, was in with her husband. They are very sweet. Then there was Bailey and her hippy boyfriend (they're both hippies)
Then there was this guy who I had seen before, his name is Terrence. We both immediately recognized each other, and when I was like, "I know you from somewhere, but where?" he said the same thing. And when I told him my name he said that he feels like he already knew it. It was bizarre because he's only been in a time or two, but we really recognized each other...it's still bugging me. Anyhow, they were real nice. He was in with another friend and a girl named Elizabeth. Also weird. Anyhow, that's that.
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday, March 5, 2014
Wednesday Recap 3/5/14
LY Lunch Sales: 1210.00
TY Lunch Sales: 1394.10 ($25.90 below sales goal of $1420)
+/- :15%
LY Dinner Sales: 4277.00
TY Dinner Sales: 4069.50 ( $750.50 below sales goal of $4820)
+/- :-5%
Weather: Chilly, but nice
Any Special events going on?:
Who worked?:
Lunch: Alex, Sophia, Lindsey, Kate, Jake FR, Junko H, Per Faijer SA
Dinner: Alex, Sophia, Clair, Naoto, Stephanie, Per Faijer SA, Julie H, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Another slow lunch. Never filled up. Ticket times were good. 2 on at 1. Did have a little late pop so I ended up keeping the support staff on until 2.
Dinner: It was a good Wednesday. Didn't fill up until around 7:15, but stayed on a wait until 9. Lots of new customers that I spoke with tonight. Everyone was enjoying everything. Did have 1 guest send back the scallop carpaccio. I think it was the flavor of the roe they didn't dig, but they loved everything else. Ticket times were good. The staff seems to be getting better about splitting fry items going to the kitchen. 2 on at 9, 1 on at 945. Host cut at 930.
Any VIP's in? Rachel and Carlos
Comps of note:scallop carpaccio
R&M needs?:Roof was fixed today
86'd items/ need more?
TY Lunch Sales: 1394.10 ($25.90 below sales goal of $1420)
+/- :15%
LY Dinner Sales: 4277.00
TY Dinner Sales: 4069.50 ( $750.50 below sales goal of $4820)
+/- :-5%
Weather: Chilly, but nice
Any Special events going on?:
Who worked?:
Lunch: Alex, Sophia, Lindsey, Kate, Jake FR, Junko H, Per Faijer SA
Dinner: Alex, Sophia, Clair, Naoto, Stephanie, Per Faijer SA, Julie H, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Another slow lunch. Never filled up. Ticket times were good. 2 on at 1. Did have a little late pop so I ended up keeping the support staff on until 2.
Dinner: It was a good Wednesday. Didn't fill up until around 7:15, but stayed on a wait until 9. Lots of new customers that I spoke with tonight. Everyone was enjoying everything. Did have 1 guest send back the scallop carpaccio. I think it was the flavor of the roe they didn't dig, but they loved everything else. Ticket times were good. The staff seems to be getting better about splitting fry items going to the kitchen. 2 on at 9, 1 on at 945. Host cut at 930.
Any VIP's in? Rachel and Carlos
Comps of note:scallop carpaccio
R&M needs?:Roof was fixed today
86'd items/ need more?
Tuesday, March 4, 2014
Tuesday Recap 3/4/14
LY Lunch Sales: 1688
TY Lunch Sales: 1366.90 (-$321.10 below sales goal of $1770)
+/- : -19%
LY Dinner Sales: 3452.00
TY Dinner Sales: 4356.20 (beat sales goal of $3870 by $968)
+/- : +26%
Weather: Cold, but sunny
Any Special events going on?: Fat Tuesday
Who worked?:
Lunch: Clair, Johnny, Stephanie CL, Lindsey FR, Junko H, Jason SA
Dinner: Clair, Lindsey, Kate, Miho CL, Hiroe FR, Jason SA, Julie H
Flow of Business, Cuts and Ticket Times:
Lunch was slow. We filled up once around 115, but never went on a wait. Ticket times were good.
Dinner was solid. Filled up around 645. Got up to about a 45 minute wait. Julie did a good job with quote times and no one went over. Came off the wait around 845, but stayed busy until about 920. Ticket times were good. Rolls stayed under 30 minutes during the pop. Went 2 on at 9, 1 on at 930. Cut Host at 930, and SA at 945.
Any VIP's in? Neil was in with a couple of friends
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales: 1366.90 (-$321.10 below sales goal of $1770)
+/- : -19%
LY Dinner Sales: 3452.00
TY Dinner Sales: 4356.20 (beat sales goal of $3870 by $968)
+/- : +26%
Weather: Cold, but sunny
Any Special events going on?: Fat Tuesday
Who worked?:
Lunch: Clair, Johnny, Stephanie CL, Lindsey FR, Junko H, Jason SA
Dinner: Clair, Lindsey, Kate, Miho CL, Hiroe FR, Jason SA, Julie H
Flow of Business, Cuts and Ticket Times:
Lunch was slow. We filled up once around 115, but never went on a wait. Ticket times were good.
Dinner was solid. Filled up around 645. Got up to about a 45 minute wait. Julie did a good job with quote times and no one went over. Came off the wait around 845, but stayed busy until about 920. Ticket times were good. Rolls stayed under 30 minutes during the pop. Went 2 on at 9, 1 on at 930. Cut Host at 930, and SA at 945.
Any VIP's in? Neil was in with a couple of friends
Comps of note:
R&M needs?:
86'd items/ need more?
Monday, March 3, 2014
March 3rd Monday pm Recap
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:4372
TY Dinner Sales:3618
+/- : down 2 %
Weather: Winter
Any Special events going on?:
Who worked?:Alex, Dustin, Miho, Clair, Jason, Hiroe, Jake
Flow of Business, Cuts and Ticket Times: steady, small waits here and there. I cut clair around 830. everyone else at 9. None of the servers asked for any SIN comps.
Any VIP's in? Not to my knowledge
Comps of note: No
R&M needs?: other than the obvious in the office not to my knowledge.
86'd items/ need more?
TY Lunch Sales:
+/- :
LY Dinner Sales:4372
TY Dinner Sales:3618
+/- : down 2 %
Weather: Winter
Any Special events going on?:
Who worked?:Alex, Dustin, Miho, Clair, Jason, Hiroe, Jake
Flow of Business, Cuts and Ticket Times: steady, small waits here and there. I cut clair around 830. everyone else at 9. None of the servers asked for any SIN comps.
Any VIP's in? Not to my knowledge
Comps of note: No
R&M needs?: other than the obvious in the office not to my knowledge.
86'd items/ need more?
March 3rd am recap
LY Lunch Sales: 1683
TY Lunch Sales: 1279
+/- : down 24 %
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: cold but sunny
Any Special events going on?: nope
Who worked?: Sophia, lindsey, Kate, clair, Jason, hiroe
Flow of Business, Cuts and Ticket Times: no push, slow lunch, barely full house, at one.
I cut everyone by 1pm to get Sophia's head count even with everyone else.
Any VIP's in?
Comps of note: training meal for jake, I did SIN for a parkside regular that came for lunch.
R&M needs?: my eye
86'd items/ need more? Sencha, and I saw topo Chico on order so that's good. Really not on my a game today
TY Lunch Sales: 1279
+/- : down 24 %
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: cold but sunny
Any Special events going on?: nope
Who worked?: Sophia, lindsey, Kate, clair, Jason, hiroe
Flow of Business, Cuts and Ticket Times: no push, slow lunch, barely full house, at one.
I cut everyone by 1pm to get Sophia's head count even with everyone else.
Any VIP's in?
Comps of note: training meal for jake, I did SIN for a parkside regular that came for lunch.
R&M needs?: my eye
86'd items/ need more? Sencha, and I saw topo Chico on order so that's good. Really not on my a game today
Sunday, March 2, 2014
Sunday PM Recap 3/2/14
LY Lunch Sales:1674.50
TY Lunch Sales:2657.30 (beat sales goal of $1694 by $1155.50)
+/- : +70%
LY Dinner Sales: 2849.50
TY Dinner Sales: 3818.20 (beat sales goal of $3750 by $68.20)
+/- : +24%
Weather:Very cold with light rain
Any Special events going on?: Oscar Night
Who worked?:
Alex, Clair, Sophia, Dusten, Kate CL, Jason SA, Julie H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a pretty decent despite the weather. The Oscars didn't really seem to effect business either. Had a few tables waiting outside when we opened. We filled up by 630, and went on a small wait. We had several big tops that kept the wait a little high, but we were off by 830. Went 2 on at 830, and 1 on 915. Cut the host at 930. Ticket times were good all night.
Had an issue with one table. A guy was waiting for 2 people to show up before we would sit him. He had been waiting for his friends for 20 minutes. A complete 3-top walked in, and was sat at the last open table, and then his friends walked in 1 minute later. Julie told him he would have the next available table, and that it shouldn't be long. Well everyone was camping out, and they ended up having to wait for 40 minutes. I made sure to be the one that sat them, and brought edamame, and miso soups right away so they could get some food. He was pretty upset, and I let him vent, then explained our policy in detail, and why we have it. Dusten gave them good service, and they were happy with their meal. He asked for the GM's card on the way out. So heads up.
Any VIP's in?
Comps of note:
R&M needs?: Hole In the Office roof
86'd items/ need more? Toilet Paper, Paper Towels, Coke ( I believe Take is grabbing these things tomorrow)
TY Lunch Sales:2657.30 (beat sales goal of $1694 by $1155.50)
+/- : +70%
LY Dinner Sales: 2849.50
TY Dinner Sales: 3818.20 (beat sales goal of $3750 by $68.20)
+/- : +24%
Weather:Very cold with light rain
Any Special events going on?: Oscar Night
Who worked?:
Alex, Clair, Sophia, Dusten, Kate CL, Jason SA, Julie H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a pretty decent despite the weather. The Oscars didn't really seem to effect business either. Had a few tables waiting outside when we opened. We filled up by 630, and went on a small wait. We had several big tops that kept the wait a little high, but we were off by 830. Went 2 on at 830, and 1 on 915. Cut the host at 930. Ticket times were good all night.
Had an issue with one table. A guy was waiting for 2 people to show up before we would sit him. He had been waiting for his friends for 20 minutes. A complete 3-top walked in, and was sat at the last open table, and then his friends walked in 1 minute later. Julie told him he would have the next available table, and that it shouldn't be long. Well everyone was camping out, and they ended up having to wait for 40 minutes. I made sure to be the one that sat them, and brought edamame, and miso soups right away so they could get some food. He was pretty upset, and I let him vent, then explained our policy in detail, and why we have it. Dusten gave them good service, and they were happy with their meal. He asked for the GM's card on the way out. So heads up.
Any VIP's in?
Comps of note:
R&M needs?: Hole In the Office roof
86'd items/ need more? Toilet Paper, Paper Towels, Coke ( I believe Take is grabbing these things tomorrow)
Saturday, March 1, 2014
Saturday 3.1.14
LY Lunch Sales:$1869
Projected: $2245
TY Lunch Sales: $3118
+/- : up 67% over LY and up $873 from projected
LY Dinner Sales: $6290
Projected; $7582
TY Dinner Sales: $6501
+/- :up 3%, and down $1081 from projected.
All day we hit our 18% goal mark though.
Weather:Overcast in the AM, then the sun started breaking through the clouds resulting in another beautiful day. Oh to have Saturdays off, the only nice day of the week.
Any Special events going on?: Rodeo Started today! yeee hawwww giddy up cowboy! (said in my best Texas accent)
Who worked?:
lunch: Kate, Stephanie, Lindsey, Johnny CL. Jake host, Kaori FR, Jason SA
Dinner: Stephanie, Kate, Naoto, Miho, Dusten CL. Alex host, Lindsey CT, Perf SA, Kaori FR- trained Jake
Maryann called this afternoon. I should have let Umlas do the honors but I did instead- she said she never showed yesterday because her friends car ran out of gas and they had to stay at a motel and just got home. I told her she should have called yesterday, not today. Her excuse was that no one gave her our number. I told her it was her responsibility to do that, and that as of yesterday her employment is terminated. Firing someone over the phone is so much easier than doing it in person. I went back and told Jason about it, and I guess Christina overheard because after I walked away she told Jason that the real reason she probably didn't show up is because she was smoking crack...seriously. Smoking crack. Yikes.
Flow of Business, Cuts and Ticket Times:
Lunch was busy from the get go. We were steady all day, with a wait ranging from 20-30 minutes tops. Had the 5:30pm reso come in for lunch instead, so they waited about 20 minutes, and had a walk in 8 top come in at the right moment to snag A7/A8 in 10 minutes. Really I don't think anyone waited longer than 20 minutes, but it was constantly revolving all day, similar to last night. Which resulted in a great day of sales.
One thing I really would like to talk about is how and when we 86 items. In the beginning of the shift one of the servers goes to both sushi bar and kitchen to find out what we are 86 so we can mark the menus off. In both cases we never get a clear answer. This morning Daniel said "nothing that he knows of" which, in this case was true, but hasn't been in the past. Also, this morning we asked Toshi about 86 and he said nothing, then Kate rang up Uni and he said we were 86 it. And, while I didn't see the interaction, Kate said that Toshi told her that yes we have uni, but we can't sell it because of the quality. Therefore, we should 86 it. So just maybe, going forward these kinds of things can be cleared up before service
Dinner started slower than usual, but picked up and by 6:30 we were on a wait. The wait started slow going, again like the past 2 shifts, but finally around 8pm we were in full swing and on an hour wait. The major bump in the road was with the 7:30 reservation. I don't know who took it but we need to be very strict on the capacity of the room. It was made for 14 people but in parenthesis it said "small girls". I don't care how small these girls are, supposedly, but the laws of physics simply will not allow us to put more people in the room than actually fit in the room. Just won't work. I had 6 sitting on the bench, but only 4 chairs fit on the other side, and two on the end caps. No matter how small, unless they were children, do 6 people fit on that bench. Needless to say, after they arrived 15 minutes late (I called them at 10 minutes, no one answered, I left a VM, and as I was adjusting the table the fit a more appropriately sized party, they arrived) Anyhow, this Bacchelorette party, while mostly polite, did not like the fact that we couldn't actually squeeze them all into the room. 4 of them came out and asked to be put on the waitlist. Then after a little while, they told Stephanie they didn't want to order yet because they weren't sure if they wanted to stay. Then the 4 top decided to just leave and meet up with the other girls later. They were actually very pleasant about it. And then the other 11 stayed, ate some rolls and left about an hour later. Moral of the story: Do not take reservations for parties greater than 12, regardless of their implied size.
After that, we were on a roll and stayed on a wait until about 9:25. At which point I cut Stephanie, then Kate and Naoto at 9:45, then Alex, then at 10:15 I cut Miho, Kaori and Perfaijer. The night slowed quickly and only had about 3 tables come in after 10pm with the last one sitting around 10:35.
Any VIP's in?
Lunch: Elizabeth and her husband (forgot his name) were in. She has curly black hair, they are an older couple, super nice and always excited to eat here. I think they're from Dallas.
Dinner: had a few regulars in, again forgetting their names, but I talked with them here and there. Neil came in later with 2 friends. The Drakos were in as well
Also, just a note. I had to manually enter 6 credit cards (one got declined) this morning due to the glitch that occurred yesterday and left them out in credit card limbo. So in case anyone calls contesting a charge they made today, here, look into it, but also know that it likely is because of this.
Comps of note:
Had some confusion with Kate's table and their sauce on the side thing. She said she repeated it back to her, but then when I delivered it she changed her mind. So I comp'd 3 rolls. Also comp'd some items for the bus driver that was waiting for the bachelorette party- they were a really sweet couple that had never been here, so we got them some texas surf-n-turfs to take with them. They said they would have to come back for dinner, and never knew we were here.
R&M needs?:
86'd items/ need more?
Projected: $2245
TY Lunch Sales: $3118
+/- : up 67% over LY and up $873 from projected
LY Dinner Sales: $6290
Projected; $7582
TY Dinner Sales: $6501
+/- :up 3%, and down $1081 from projected.
All day we hit our 18% goal mark though.
Weather:Overcast in the AM, then the sun started breaking through the clouds resulting in another beautiful day. Oh to have Saturdays off, the only nice day of the week.
Any Special events going on?: Rodeo Started today! yeee hawwww giddy up cowboy! (said in my best Texas accent)
Who worked?:
lunch: Kate, Stephanie, Lindsey, Johnny CL. Jake host, Kaori FR, Jason SA
Dinner: Stephanie, Kate, Naoto, Miho, Dusten CL. Alex host, Lindsey CT, Perf SA, Kaori FR- trained Jake
Maryann called this afternoon. I should have let Umlas do the honors but I did instead- she said she never showed yesterday because her friends car ran out of gas and they had to stay at a motel and just got home. I told her she should have called yesterday, not today. Her excuse was that no one gave her our number. I told her it was her responsibility to do that, and that as of yesterday her employment is terminated. Firing someone over the phone is so much easier than doing it in person. I went back and told Jason about it, and I guess Christina overheard because after I walked away she told Jason that the real reason she probably didn't show up is because she was smoking crack...seriously. Smoking crack. Yikes.
Flow of Business, Cuts and Ticket Times:
Lunch was busy from the get go. We were steady all day, with a wait ranging from 20-30 minutes tops. Had the 5:30pm reso come in for lunch instead, so they waited about 20 minutes, and had a walk in 8 top come in at the right moment to snag A7/A8 in 10 minutes. Really I don't think anyone waited longer than 20 minutes, but it was constantly revolving all day, similar to last night. Which resulted in a great day of sales.
One thing I really would like to talk about is how and when we 86 items. In the beginning of the shift one of the servers goes to both sushi bar and kitchen to find out what we are 86 so we can mark the menus off. In both cases we never get a clear answer. This morning Daniel said "nothing that he knows of" which, in this case was true, but hasn't been in the past. Also, this morning we asked Toshi about 86 and he said nothing, then Kate rang up Uni and he said we were 86 it. And, while I didn't see the interaction, Kate said that Toshi told her that yes we have uni, but we can't sell it because of the quality. Therefore, we should 86 it. So just maybe, going forward these kinds of things can be cleared up before service
Dinner started slower than usual, but picked up and by 6:30 we were on a wait. The wait started slow going, again like the past 2 shifts, but finally around 8pm we were in full swing and on an hour wait. The major bump in the road was with the 7:30 reservation. I don't know who took it but we need to be very strict on the capacity of the room. It was made for 14 people but in parenthesis it said "small girls". I don't care how small these girls are, supposedly, but the laws of physics simply will not allow us to put more people in the room than actually fit in the room. Just won't work. I had 6 sitting on the bench, but only 4 chairs fit on the other side, and two on the end caps. No matter how small, unless they were children, do 6 people fit on that bench. Needless to say, after they arrived 15 minutes late (I called them at 10 minutes, no one answered, I left a VM, and as I was adjusting the table the fit a more appropriately sized party, they arrived) Anyhow, this Bacchelorette party, while mostly polite, did not like the fact that we couldn't actually squeeze them all into the room. 4 of them came out and asked to be put on the waitlist. Then after a little while, they told Stephanie they didn't want to order yet because they weren't sure if they wanted to stay. Then the 4 top decided to just leave and meet up with the other girls later. They were actually very pleasant about it. And then the other 11 stayed, ate some rolls and left about an hour later. Moral of the story: Do not take reservations for parties greater than 12, regardless of their implied size.
After that, we were on a roll and stayed on a wait until about 9:25. At which point I cut Stephanie, then Kate and Naoto at 9:45, then Alex, then at 10:15 I cut Miho, Kaori and Perfaijer. The night slowed quickly and only had about 3 tables come in after 10pm with the last one sitting around 10:35.
Any VIP's in?
Lunch: Elizabeth and her husband (forgot his name) were in. She has curly black hair, they are an older couple, super nice and always excited to eat here. I think they're from Dallas.
Dinner: had a few regulars in, again forgetting their names, but I talked with them here and there. Neil came in later with 2 friends. The Drakos were in as well
Also, just a note. I had to manually enter 6 credit cards (one got declined) this morning due to the glitch that occurred yesterday and left them out in credit card limbo. So in case anyone calls contesting a charge they made today, here, look into it, but also know that it likely is because of this.
Comps of note:
Had some confusion with Kate's table and their sauce on the side thing. She said she repeated it back to her, but then when I delivered it she changed her mind. So I comp'd 3 rolls. Also comp'd some items for the bus driver that was waiting for the bachelorette party- they were a really sweet couple that had never been here, so we got them some texas surf-n-turfs to take with them. They said they would have to come back for dinner, and never knew we were here.
R&M needs?:
86'd items/ need more?
Friday PM 2.28.14
LY Dinner Sales: $5943
Projected: $7582
TY Dinner Sales:$6474
+/- : up 9%
All day LY: $8234
All day Proj: $9852
All day Actual: $8370, up 2%
Weather:Sunny and nice. Cooler in the evening
Any Special events going on?:
It was some kind of UT visit day for high schoolers or something. Dusten told me.
Who worked?:
Clair, kate, Alex, Miho, Dusten CL. Hiroe FR trained Jake, Perf SA, Julia Host, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Slow night. went on a wait at 6:30, but all night it wasn't anything crazy, just about 20-30 minute wait all night. Had a few tables wait maybe a hair more, but at the height of the wait we had maybe 8 parties waiting. Had the 7pm reso take their time in the room so we had to put the 9pm reso in the dining room, so I cut Clair at 8:30 since she was the middle section and I was holding 2 of Kates tables for the next half hour, so Kate took B2, Miho took B3, and Alex took B4. Clair got out early like she wanted, and everyone made a little more money. The night was just slow in general though.
On a credit card note, the cards were up and running and I was able to put everyone's tips in. I did have to write some credit card numbers down though since they were stuck in limbo. The sales were counted, but the credit cards weren't. So I will check again tomorrow but then manually enter them in so we are still getting paid for the sales, and not losing money. Because losing money isn't good.
So, I got a phone call at 10:50pm from an irate boyfriend who's girlfriend just got home with his to-go food an hour after he originally text her to get it. See, she was sitting at B1 with two girlfriends. And those to go boxes were sitting on the table with them for a good hour too. But they talked and gabbed and didn't leave until about 10:30. He was upset because their server took an hour to get them their check. He wasn't here, but apparently he IS a regular here, and gets food to go frequently. He said he comes in 2-3 times a week, his name is Alexander. Anyhow, he wasn't here tonight but instead needed to call and ream me out about the length of time it took his girlfriend to get home. Then he told me he was going to write a bad review about us because of this. Then she got on the phone, a bit more calm and proceeded to tell me that she could tell her server was very busy but that's no excuse. I told her the same thing I told her screaming boyfriend, that I wish someone had gotten me sooner, as I was on the floor all night (and vividly remember them, I even went to their table a few times, and they said nothing to me) and I would have loved to been able to help them at that time, and have them leave feeling good about their experience, rather than letting it fester and upset them even more. In the end, I told her that I validated what she was saying, that I would talk to the server about it to make sure that this doesn't occur again. And I told them to ask for me the next time they were in. Sounds me, though, that he was just upset that his girlfriend was out late. But I'm so glad he was able to yell at me about it.
I'm very much looking forward to my 2 days in the woods. Don't be surprised if I turn my cell phone off.
Any VIP's in?
Lots of date nights tonight.
Comps of note:
Had to comp a Farm Salad because they guest read the menu description and thought it was something else. Would like the staff to start telling the guests about the difference if they order it, so there isn't a shock value when they receive it.
R&M needs?:
86'd items/ need more?
emptied the last of the sweet-n-low box
Projected: $7582
TY Dinner Sales:$6474
+/- : up 9%
All day LY: $8234
All day Proj: $9852
All day Actual: $8370, up 2%
Weather:Sunny and nice. Cooler in the evening
Any Special events going on?:
It was some kind of UT visit day for high schoolers or something. Dusten told me.
Who worked?:
Clair, kate, Alex, Miho, Dusten CL. Hiroe FR trained Jake, Perf SA, Julia Host, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Slow night. went on a wait at 6:30, but all night it wasn't anything crazy, just about 20-30 minute wait all night. Had a few tables wait maybe a hair more, but at the height of the wait we had maybe 8 parties waiting. Had the 7pm reso take their time in the room so we had to put the 9pm reso in the dining room, so I cut Clair at 8:30 since she was the middle section and I was holding 2 of Kates tables for the next half hour, so Kate took B2, Miho took B3, and Alex took B4. Clair got out early like she wanted, and everyone made a little more money. The night was just slow in general though.
On a credit card note, the cards were up and running and I was able to put everyone's tips in. I did have to write some credit card numbers down though since they were stuck in limbo. The sales were counted, but the credit cards weren't. So I will check again tomorrow but then manually enter them in so we are still getting paid for the sales, and not losing money. Because losing money isn't good.
So, I got a phone call at 10:50pm from an irate boyfriend who's girlfriend just got home with his to-go food an hour after he originally text her to get it. See, she was sitting at B1 with two girlfriends. And those to go boxes were sitting on the table with them for a good hour too. But they talked and gabbed and didn't leave until about 10:30. He was upset because their server took an hour to get them their check. He wasn't here, but apparently he IS a regular here, and gets food to go frequently. He said he comes in 2-3 times a week, his name is Alexander. Anyhow, he wasn't here tonight but instead needed to call and ream me out about the length of time it took his girlfriend to get home. Then he told me he was going to write a bad review about us because of this. Then she got on the phone, a bit more calm and proceeded to tell me that she could tell her server was very busy but that's no excuse. I told her the same thing I told her screaming boyfriend, that I wish someone had gotten me sooner, as I was on the floor all night (and vividly remember them, I even went to their table a few times, and they said nothing to me) and I would have loved to been able to help them at that time, and have them leave feeling good about their experience, rather than letting it fester and upset them even more. In the end, I told her that I validated what she was saying, that I would talk to the server about it to make sure that this doesn't occur again. And I told them to ask for me the next time they were in. Sounds me, though, that he was just upset that his girlfriend was out late. But I'm so glad he was able to yell at me about it.
I'm very much looking forward to my 2 days in the woods. Don't be surprised if I turn my cell phone off.
Any VIP's in?
Lots of date nights tonight.
Comps of note:
Had to comp a Farm Salad because they guest read the menu description and thought it was something else. Would like the staff to start telling the guests about the difference if they order it, so there isn't a shock value when they receive it.
R&M needs?:
86'd items/ need more?
emptied the last of the sweet-n-low box
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