Friday PM 2.28.14

LY Dinner Sales: $5943
Projected: $7582
TY Dinner Sales:$6474
+/- :  up 9%
All day LY: $8234
All day Proj: $9852
All day Actual: $8370, up 2%

Weather:Sunny and nice. Cooler in the evening

Any Special events going on?:
It was some kind of UT visit day for high schoolers or something. Dusten told me. 

Who worked?:
Clair, kate, Alex, Miho, Dusten CL. Hiroe FR trained Jake, Perf SA, Julia Host, Lindsey CT

Flow of Business, Cuts and Ticket Times:
Slow night. went on a wait at 6:30, but all night it wasn't anything crazy, just about 20-30 minute wait all night. Had a few tables wait maybe a hair more, but at the height of the wait we had maybe 8 parties waiting. Had the 7pm reso take their time in the room so we had to put the 9pm reso in the dining room, so I cut Clair at 8:30 since she was the middle section and I was holding 2 of Kates tables for the next half hour, so Kate took B2, Miho took B3, and Alex took B4. Clair got out early like she wanted, and everyone made a little more money. The night was just slow in general though.

On a credit card note, the cards were up and running and I was able to put everyone's tips in. I did have to write some credit card numbers down though since they were stuck in limbo. The sales were counted, but the credit cards weren't. So I will check again tomorrow but then manually enter them in so we are still getting paid for the sales, and not losing money. Because losing money isn't good.

So, I got a phone call at 10:50pm from an irate boyfriend who's girlfriend just got home with his to-go food an hour after he originally text her to get it. See, she was sitting at B1 with two girlfriends. And those to go boxes were sitting on the table with them for a good hour too. But they talked and gabbed and didn't leave until about 10:30. He was upset because their server took an hour to get them their check. He wasn't here, but apparently he IS a regular here, and gets food to go frequently. He said he comes in 2-3 times a week, his name is Alexander. Anyhow, he wasn't here tonight but instead needed to call and ream me out about the length of time it took his girlfriend to get home. Then he told me he was going to write a bad review about us because of this. Then she got on the phone, a bit more calm and proceeded to tell me that she could tell her server was very busy but that's no excuse. I told her the same thing I told her screaming boyfriend, that I wish someone had gotten me sooner, as I was on the floor all night (and vividly remember them, I even went to their table a few times, and they said nothing to me) and I would have loved to been able to help them at that time, and have them leave feeling good about their experience, rather than letting it fester and upset them even more. In the end, I told her that I validated what she was saying, that I would talk to the server about it to make sure that this doesn't occur again. And I told them to ask for me the next time they were in. Sounds me, though, that he was just upset that his girlfriend was out late. But I'm so glad he was able to yell at me about it.

I'm very much looking forward to my 2 days in the woods. Don't be surprised if I turn my cell phone off.

Any VIP's in?
Lots of date nights tonight. 

Comps of note:
Had to comp a Farm Salad because they guest read the menu description and thought it was something else. Would like the staff to start telling the guests about the difference if they order it, so there isn't a shock value when they receive it. 

R&M needs?:

86'd items/ need more?
emptied the last of the sweet-n-low box