Written By: Elizabeth
LY Dinner Sales: $ 4671
Projected Sales: $5214
TY Dinner Sales: $5502
+/- : +18% LY and +$288 PS
Dinner Covers:199
Avg PPA: $27.65
Weather: Sunny and pleasant. 70s/60s
Any Special events going on?: none that I know of.
Who worked?:
Sayo, Sophia, Clair, Joel, Dusten CL. Jason FR, Nate SA, Ruthy Host, Trained Samara
Flow of Business, Cuts and Ticket Times:
Slow slow slow to start. Finally picked up around 7:30/7:45 and we were on a 30-40 minute wait. Didn't get off the wait until 9:50. It was a nice steady busy kind of night. Was a little nervous at the beginning, because we were having some internet connectivity problems, but after 2 phone calls to At&t (and scheduling a maintenance) we were up and running just fine. No excessive ticket times, or guest complaints. Overall a really easy night. Not much else to say.
Specials?
Kimchi Pickles: 8
Eggplant: 3
Tsk Carp/Set: 3/9
Smokin Sash: 4
3 Staff members that stood out (why/how):
-Dusten did a great job getting outside his section tonight. He was water and prebusing other sections. Great teamwork!
-Joel got a talking to about his no-show at the meeting today. I told him he would be punished with no dinner shifts for one week.
-Sophia won the contest tonight: Most Moonstone Sparklers over 5. She sold 10
Any VIP's in?
Jeffrey from Gardner was in with his dad, Rico. Some folks from barflys as well as the GM and a friend from WingzUp
Comps& Void Detail:
FNF for Bar flys people
FNF Smokin' Sashimi for Jeffrey
Voided ankimo for Sayo 86d
Kome bucks for these two ladies from Spiderhouse
R&M needs?:
There will be an AT&T Tech out tomorrow between 4-8pm to look at our modem.
86'd items/ need more?
Thursday, April 30, 2015
Wednesday Recap 4/29/15
Written By: Leary
LY Lunch Sales: $1222
Projected Sales: $1571 (-$599.75)
TY Lunch Sales: $971.25
+/- : -$25.75, -21%
Lunch Covers: 59
Avg PPA: $16.46
LY Dinner Sales: $4812
Projected Sales: $4899 (=$175.30)
TY Dinner Sales: $5074.30
+/- : +$262.30,
Dinner Covers: 180
Avg PPA: $28.19
Previous Days Labor %: 17 %
Previous Days Comps %: 4% Controllable: 6%
Weather:
Really Beautiful Day, mid 70s, Nice night, Low 60s
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Krystin, Alex, Johnny Cl, Sigele FR, Nate H, Josh SA
Dinner: Lindsey, Miho, Naoto, Jason, Sophia Cl, Grace H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch was really slow. It was a beautiful day for a patio so I kind of expected it. Never even got half full. Went 2 on at 1, and 1 on at 120. Cut Josh and Nate at 145. Johnny got a little pop at the end that came out to another $200 in sales, but nothing crazy. No issues, no comps. Ticket times were good.
Dinner was pretty solid. Thought the nice weather would have made us slow, but we filled up by 630. emptied a little, then back on wait by 730. Had a walk in 11 around 730 the pushed the wait time to 30 minutes. Nice having Grace cocktail trained. Allows her to be a little more effective during those pops. Came off the wait around 915. Went 2 on at 9 since the place was full. Cut host at 930. Busy overall, but went smoothly. Ticket times were good.
Had one weird table at the beginning of the night. 2 top at B4. Lindsey said they were a little strange about only having 2 sm btl sake options, but weren't interested in trying any by the glass. Settled on bride of fox. It was around 6, and their food came out super fast. Lindsey had checked on them several times, and they said everything was fine. Naoto had checked on them when dropping an item and said they were fine as well. Seemed visibly unhappy when they left, and ignored me when I said thank you on the way out. Stiffed Lindsey on a $100 tab. Obviously bothered by something, but never mentioned anything to anyone. Expecting a weird yelp, but none yet. On the plus side we've had some really great yelps lately. Several mentioning friendly service which I love to hear.
Specials?
Temp Cuke Kimchi- 6
Curried Eggplant- 1
Swamp Roll- 6
Bitches Brew- 13
Smoking Sashimi- 7
3 Staff members that stood out (why/how):
-Really great having Miho back. She's awesome, and such a hard worker. Wish I could clone her.
-The servers were all pros tonight. Really nice having such a strong crew.
Any VIP's in?
The Grand represented tonight. First the owner and head bartender were in for dinner. Later the cocktail emily came in with her girlfriend.
Comps& Void Detail:
-Comped 2 pieces of Uni for some customers that didn't care for the east coast version.
-Sin Discount for the owner of the grand.
-Kome Bucks that Emily brought in.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1222
Projected Sales: $1571 (-$599.75)
TY Lunch Sales: $971.25
+/- : -$25.75, -21%
Lunch Covers: 59
Avg PPA: $16.46
LY Dinner Sales: $4812
Projected Sales: $4899 (=$175.30)
TY Dinner Sales: $5074.30
+/- : +$262.30,
Dinner Covers: 180
Avg PPA: $28.19
Previous Days Labor %: 17 %
Previous Days Comps %: 4% Controllable: 6%
Weather:
Really Beautiful Day, mid 70s, Nice night, Low 60s
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Krystin, Alex, Johnny Cl, Sigele FR, Nate H, Josh SA
Dinner: Lindsey, Miho, Naoto, Jason, Sophia Cl, Grace H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch was really slow. It was a beautiful day for a patio so I kind of expected it. Never even got half full. Went 2 on at 1, and 1 on at 120. Cut Josh and Nate at 145. Johnny got a little pop at the end that came out to another $200 in sales, but nothing crazy. No issues, no comps. Ticket times were good.
Dinner was pretty solid. Thought the nice weather would have made us slow, but we filled up by 630. emptied a little, then back on wait by 730. Had a walk in 11 around 730 the pushed the wait time to 30 minutes. Nice having Grace cocktail trained. Allows her to be a little more effective during those pops. Came off the wait around 915. Went 2 on at 9 since the place was full. Cut host at 930. Busy overall, but went smoothly. Ticket times were good.
Had one weird table at the beginning of the night. 2 top at B4. Lindsey said they were a little strange about only having 2 sm btl sake options, but weren't interested in trying any by the glass. Settled on bride of fox. It was around 6, and their food came out super fast. Lindsey had checked on them several times, and they said everything was fine. Naoto had checked on them when dropping an item and said they were fine as well. Seemed visibly unhappy when they left, and ignored me when I said thank you on the way out. Stiffed Lindsey on a $100 tab. Obviously bothered by something, but never mentioned anything to anyone. Expecting a weird yelp, but none yet. On the plus side we've had some really great yelps lately. Several mentioning friendly service which I love to hear.
Specials?
Temp Cuke Kimchi- 6
Curried Eggplant- 1
Swamp Roll- 6
Bitches Brew- 13
Smoking Sashimi- 7
3 Staff members that stood out (why/how):
-Really great having Miho back. She's awesome, and such a hard worker. Wish I could clone her.
-The servers were all pros tonight. Really nice having such a strong crew.
Any VIP's in?
The Grand represented tonight. First the owner and head bartender were in for dinner. Later the cocktail emily came in with her girlfriend.
Comps& Void Detail:
-Comped 2 pieces of Uni for some customers that didn't care for the east coast version.
-Sin Discount for the owner of the grand.
-Kome Bucks that Emily brought in.
R&M needs?:
86'd items/ need more?
Wednesday, April 29, 2015
Tuesday Recap 4/28/15
Written By: Leary
LY Lunch Sales: $0.00
Projected Sales:$1833 (-$286.50)
TY Lunch Sales: $1546.05
+/- :
Lunch Covers: 89
Avg PPA: $17.38
LY Dinner Sales: $3389
Projected Sales: $4261 (+$450.40)
TY Dinner Sales: $4711.40
+/- : +$1322.40, +39%
Dinner Covers: 174
Avg PPA: $27.08
Previous Days Labor %: 14%
Previous Days Comps %: 6.29% Controllable: 3.79%
Weather: Cold, High low 60s, low Mid 50s
Any Special events going on?:
Who worked?:
Alex, Lindsey, Sophia, Krystin Cl, Josh SA, Junko H, Sigele w/ Chanell FR
Lindsey, Alex, Clair, Jason, Kate Cl, Saki SA, Josh H, Sigele w/ Chanell FR
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow. We filled up around noon, and started to thin out by 1230. I a snag with one order. One lady received her chk katsu about 15 minutes after everyone else. A pork Katsu was made by mistake, and the remake took awhile because all the chk katsu was frozen. The lady was bothered, but once she got her food, and I told her would be taken care of she was cool. No other customer issues, and all other ticket times were good.
Dinner had a really busy pop. It was a mellow start, but by 7 we were on a wait, and by 730 the lobby and patio were full. Had to spend most of my time playing cocktail, and helping Josh. The FOH staff was strong tonight, and handled the business like pros. Had 1 table go 10 minutes over their quote time so I brought them Miso soups and they were so appreciative. Had a japanese family in the party room that did it up right. It gave Alex a $300 boost in sales at the end of the night. They were loving it everytime I went in there to check on them. Saki went in there and talk with some as well. Always nice to have a Japanese FOH person. Came off the wait at 905, and I went 2 on. Ticket times were solid.
Specials?
Tempura Cuke Kimchi- 2
Tuna Tartare-5 (86'd)
Deep Swamp Roll- 7
T Set- 3
Carp Spec- 8
3 Staff members that stood out (why/how):
Josh and Saki put in there notice. Josh got a good paying day gig as a nanny, and Saki's husband has to move for work. I'm really sad to be losing her.
-Chanell did well with her trains. She retained a lot of the food knowledge really quickly. Sat down with her at the end of the shift, and went through the menu quizzing her and she had gained a lot of knowledge throughout the day. I have high hopes she will be a good fit.
Any VIP's in?
Comps& Void Detail:
Comp for 25 minute Chicken Katsu
Comp for a roll being handed to the wrong seat number by spencer, and the guest who received glady ate it. Probably a good topic for the meeting.
Comp for a veggie roll that was pre marked on the card. (Meeting topic for the host stand)
Training meal for Chanell
3-$15 kome bucks brought it tonight
R&M needs?:
Office stopped working on the computer. Got it and running. Microsoft told me it's probably a modem issue.
Had maintenance guy come out for the ice machine today. He didn't make it back out with the part until 7, and service was in full swing which was hard to work around, but it seems to producing at a much faster rate. Had to buy ice for lunch.
86'd items/ need more?
LY Lunch Sales: $0.00
Projected Sales:$1833 (-$286.50)
TY Lunch Sales: $1546.05
+/- :
Lunch Covers: 89
Avg PPA: $17.38
LY Dinner Sales: $3389
Projected Sales: $4261 (+$450.40)
TY Dinner Sales: $4711.40
+/- : +$1322.40, +39%
Dinner Covers: 174
Avg PPA: $27.08
Previous Days Labor %: 14%
Previous Days Comps %: 6.29% Controllable: 3.79%
Weather: Cold, High low 60s, low Mid 50s
Any Special events going on?:
Who worked?:
Alex, Lindsey, Sophia, Krystin Cl, Josh SA, Junko H, Sigele w/ Chanell FR
Lindsey, Alex, Clair, Jason, Kate Cl, Saki SA, Josh H, Sigele w/ Chanell FR
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow. We filled up around noon, and started to thin out by 1230. I a snag with one order. One lady received her chk katsu about 15 minutes after everyone else. A pork Katsu was made by mistake, and the remake took awhile because all the chk katsu was frozen. The lady was bothered, but once she got her food, and I told her would be taken care of she was cool. No other customer issues, and all other ticket times were good.
Dinner had a really busy pop. It was a mellow start, but by 7 we were on a wait, and by 730 the lobby and patio were full. Had to spend most of my time playing cocktail, and helping Josh. The FOH staff was strong tonight, and handled the business like pros. Had 1 table go 10 minutes over their quote time so I brought them Miso soups and they were so appreciative. Had a japanese family in the party room that did it up right. It gave Alex a $300 boost in sales at the end of the night. They were loving it everytime I went in there to check on them. Saki went in there and talk with some as well. Always nice to have a Japanese FOH person. Came off the wait at 905, and I went 2 on. Ticket times were solid.
Specials?
Tempura Cuke Kimchi- 2
Tuna Tartare-5 (86'd)
Deep Swamp Roll- 7
T Set- 3
Carp Spec- 8
3 Staff members that stood out (why/how):
Josh and Saki put in there notice. Josh got a good paying day gig as a nanny, and Saki's husband has to move for work. I'm really sad to be losing her.
-Chanell did well with her trains. She retained a lot of the food knowledge really quickly. Sat down with her at the end of the shift, and went through the menu quizzing her and she had gained a lot of knowledge throughout the day. I have high hopes she will be a good fit.
Any VIP's in?
Comps& Void Detail:
Comp for 25 minute Chicken Katsu
Comp for a roll being handed to the wrong seat number by spencer, and the guest who received glady ate it. Probably a good topic for the meeting.
Comp for a veggie roll that was pre marked on the card. (Meeting topic for the host stand)
Training meal for Chanell
3-$15 kome bucks brought it tonight
R&M needs?:
Office stopped working on the computer. Got it and running. Microsoft told me it's probably a modem issue.
Had maintenance guy come out for the ice machine today. He didn't make it back out with the part until 7, and service was in full swing which was hard to work around, but it seems to producing at a much faster rate. Had to buy ice for lunch.
86'd items/ need more?
Tuesday, April 28, 2015
Monday PM Recap 4/27/15
Written By: Leary
LY Dinner Sales: $4060
Projected Sales: $4360 (-$203)
TY Dinner Sales: 4156.45
+/- : +96.45, +2%
Dinner Covers: 159
Avg PPA: $26.14
Weather: Warm and mild, mid 70s
Any Special events going on?:
Who worked?:
Kate, Krystin, Mandy, Miho (first shift back!), Jason Cl, Kaori SA, Hiroe FR, Nate trn Chanell H
Flow of Business, Cuts and Ticket Times:
Oddly had a line at the door when we opened tonight. It was a little hectic of a start. Each opener got about 6 tables in the first 10 minutes, plus a couple more before the 530s arrived. Little bit of hustling to get everyone started, and then it was pretty calm. Steady trickle of tables through the night with a few tables having to wait here or there. Pretty mellow pace with a couple little pops. Ticket times were solid most of the night. Towards the end of the shift the Musashino party got their order in. It was a lot of specialty pieces, nigiri, and sashimi. There were some longer tickets, but everything came out in waves, and they were enjoying themselves. Birthday girls were happy. Went 3 on at 9, and 2 on at 915. Cut Chanell and Nate at 945.
3 Staff members that stood out (why/how):
-Chanell was a little timid tonight, and Nate was a pretty poor at training. All of the training guidelines are gone now which made it worse. With the hectic start I wasn't able to be as involved with her at the beginning. I had to remind her several times to say irashaimase and keep reminding Nate to be on her about it. Once things settled down a bit I was able to give her some coaching and she was fine. Her Food Running trains are all with Sigele, and Jason. I know they both will do a good job, and I will be able to be more involved with her training.
-Had to talk with Jason & Mandy about being on the floor ready to work at their scheduled in time. Jason thought he was early (didn't know his actual in time), and Mandy was taking her time. Also had to give them direction on how to help Krystin, and Kate. A little frustrating since they should both know to help water sections before the SA came on. I will be covering this topic in the meeting on Thursday.
Any VIP's in?
Ish came in
Comps& Void Detail:
86'd a handful of items at the end of the night, several voids
DNL Tuna Tartare
SIN for table 20, all Musashino employees celebrating a co-workers birthday
SIN for Ish
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $4060
Projected Sales: $4360 (-$203)
TY Dinner Sales: 4156.45
+/- : +96.45, +2%
Dinner Covers: 159
Avg PPA: $26.14
Weather: Warm and mild, mid 70s
Any Special events going on?:
Who worked?:
Kate, Krystin, Mandy, Miho (first shift back!), Jason Cl, Kaori SA, Hiroe FR, Nate trn Chanell H
Flow of Business, Cuts and Ticket Times:
Oddly had a line at the door when we opened tonight. It was a little hectic of a start. Each opener got about 6 tables in the first 10 minutes, plus a couple more before the 530s arrived. Little bit of hustling to get everyone started, and then it was pretty calm. Steady trickle of tables through the night with a few tables having to wait here or there. Pretty mellow pace with a couple little pops. Ticket times were solid most of the night. Towards the end of the shift the Musashino party got their order in. It was a lot of specialty pieces, nigiri, and sashimi. There were some longer tickets, but everything came out in waves, and they were enjoying themselves. Birthday girls were happy. Went 3 on at 9, and 2 on at 915. Cut Chanell and Nate at 945.
3 Staff members that stood out (why/how):
-Chanell was a little timid tonight, and Nate was a pretty poor at training. All of the training guidelines are gone now which made it worse. With the hectic start I wasn't able to be as involved with her at the beginning. I had to remind her several times to say irashaimase and keep reminding Nate to be on her about it. Once things settled down a bit I was able to give her some coaching and she was fine. Her Food Running trains are all with Sigele, and Jason. I know they both will do a good job, and I will be able to be more involved with her training.
-Had to talk with Jason & Mandy about being on the floor ready to work at their scheduled in time. Jason thought he was early (didn't know his actual in time), and Mandy was taking her time. Also had to give them direction on how to help Krystin, and Kate. A little frustrating since they should both know to help water sections before the SA came on. I will be covering this topic in the meeting on Thursday.
Any VIP's in?
Ish came in
Comps& Void Detail:
86'd a handful of items at the end of the night, several voids
DNL Tuna Tartare
SIN for table 20, all Musashino employees celebrating a co-workers birthday
SIN for Ish
R&M needs?:
86'd items/ need more?
Monday, April 27, 2015
Monday 4/27/15 AM
Written By: Dusten
LY Lunch Sales: 1211
Projected Sales: N/A
TY Lunch Sales: 2601
+/- : 87% gain over LY!
Lunch Covers: 119
Avg PPA: 21.86
Weather: sunny and warm
Any Special events going on?:
Who worked?: Kate, Krystin, Amanda, Johnny CL, Hiroe FR, Jason SA, Junko hosting.
Flow of Business, Cuts and Ticket Times: pretty average lunch. steady influx of people right up until close and even a little after. Sushi ticket times approached 20 minutes towards the end, but outside of some things not being timed out correctly, no major issues.
The timing of items, so that they come out simultaneously is a constant discussion among lunch servers. The best advice I could offer is to recognize patterns regarding who is working what station and the relative number of tickets those people have in front of them. Timing out a sashimi lunch with a bento box, or any mixed ticket for that matter falls somewhere between art and science.
We only had a table or two wait to be seated and not for more than 5 minutes.
I cut Kate at 1pm. I cut Krystin at 1:30pm much to Johnny's dismay. Kept two on until close.
Specials?
3 Staff members that stood out (why/how):
-Krystin rocked it today. Up until 5 or 10 minutes after I cut her, she still had more covers than anyone and never showed any sign of frustration or even being weeded. I was disappointed in her at the end. I wanted her to wait on Kayo and her friends for her last table and she pleaded not to. She said the pressure would be too great and she started to get anxious. I should have just made her do it anyways but I let her go.
-Johnny was pretty frantic on multiple occasions. I don't know if he couldn't find his rhythm, if he was just consistently being seated in large waves or what. I saw signs of his frustration as well as had other servers come to me and say, "Johnny is freaking out." I know sushi bar can be a breeze or a nightmare depending on certain circumstances.
-Kate was the glue holding everyone together today. Here and there she would be in my ear with helpful bits of information or heads-ups about any situations that arose. Of course she provided all of her tables with her best service.
Any VIP's in? Rachel is back from Denver. I'm sure we'll see her and Carlos soon. Tara and Kelvin. A couple that I recognize and Kate know by name, Michael and Julie sit at the sushi bar. Apparently they have been annoyed with Johnny for not recognizing them until today when he has been waiting on them several times. Not the biggest deal. Actually I don't know if they are a couple or just co-workers. My friend Sabine came in with a coworker.
Comps& Void Detail: I sent out a $15 Kome bucks who claimed their miso ramen was too salty. I had a spicy miso ramen that was fantastic. Different strokes for different folks.
Comped Tara and Kelvin's soft serve ice cream. They claimed it was too sweet. Next someone will say it is too cold!
Friend's and Family discount for Sabine. She does some pretty grisly work. She has been working in an AIDS clinic and is leaving there to provide nursing assistance to victims of sexual assault. Crazy. She is a rad girl.
R&M needs?:
86'd items/ need more? Drinks we will never see again. R.I.P.
LY Lunch Sales: 1211
Projected Sales: N/A
TY Lunch Sales: 2601
+/- : 87% gain over LY!
Lunch Covers: 119
Avg PPA: 21.86
Weather: sunny and warm
Any Special events going on?:
Who worked?: Kate, Krystin, Amanda, Johnny CL, Hiroe FR, Jason SA, Junko hosting.
Flow of Business, Cuts and Ticket Times: pretty average lunch. steady influx of people right up until close and even a little after. Sushi ticket times approached 20 minutes towards the end, but outside of some things not being timed out correctly, no major issues.
The timing of items, so that they come out simultaneously is a constant discussion among lunch servers. The best advice I could offer is to recognize patterns regarding who is working what station and the relative number of tickets those people have in front of them. Timing out a sashimi lunch with a bento box, or any mixed ticket for that matter falls somewhere between art and science.
We only had a table or two wait to be seated and not for more than 5 minutes.
I cut Kate at 1pm. I cut Krystin at 1:30pm much to Johnny's dismay. Kept two on until close.
Specials?
3 Staff members that stood out (why/how):
-Krystin rocked it today. Up until 5 or 10 minutes after I cut her, she still had more covers than anyone and never showed any sign of frustration or even being weeded. I was disappointed in her at the end. I wanted her to wait on Kayo and her friends for her last table and she pleaded not to. She said the pressure would be too great and she started to get anxious. I should have just made her do it anyways but I let her go.
-Johnny was pretty frantic on multiple occasions. I don't know if he couldn't find his rhythm, if he was just consistently being seated in large waves or what. I saw signs of his frustration as well as had other servers come to me and say, "Johnny is freaking out." I know sushi bar can be a breeze or a nightmare depending on certain circumstances.
-Kate was the glue holding everyone together today. Here and there she would be in my ear with helpful bits of information or heads-ups about any situations that arose. Of course she provided all of her tables with her best service.
Any VIP's in? Rachel is back from Denver. I'm sure we'll see her and Carlos soon. Tara and Kelvin. A couple that I recognize and Kate know by name, Michael and Julie sit at the sushi bar. Apparently they have been annoyed with Johnny for not recognizing them until today when he has been waiting on them several times. Not the biggest deal. Actually I don't know if they are a couple or just co-workers. My friend Sabine came in with a coworker.
Comps& Void Detail: I sent out a $15 Kome bucks who claimed their miso ramen was too salty. I had a spicy miso ramen that was fantastic. Different strokes for different folks.
Comped Tara and Kelvin's soft serve ice cream. They claimed it was too sweet. Next someone will say it is too cold!
Friend's and Family discount for Sabine. She does some pretty grisly work. She has been working in an AIDS clinic and is leaving there to provide nursing assistance to victims of sexual assault. Crazy. She is a rad girl.
R&M needs?:
86'd items/ need more? Drinks we will never see again. R.I.P.
Sunday, April 26, 2015
Sunday 4/26/15 PM
Written By: Dusten
LY Dinner Sales:
Projected Sales:
TY Dinner Sales: 4852.5
+/- :
Dinner Covers: 179
Avg PPA:
Weather: cloudy sunny cloudy muggy sunny cloudy texas.
Any Special events going on?:
Who worked?: Clair, Mandy, Lindsey, Krystin, Kate CL, Jason SA, Hiroe FR, Ruthy training Saki to host
Flow of Business, Cuts and Ticket Times: We had a good crowd waiting to get in due to our postponed opening. Brief lull after we got everyone sat. Things picked up not too long after. We stayed on wait until close to 9pm. Tickets were fine for the most part. Luckily the computers were operational enough that no one had to ring in tickets. Rick didn't get everything working fully until nearly 8:30pm. Being offline presented a problem with reopening checks, namely we couldn't. Mandy had a table of sorority girls that all paid separately. She got one check switched and we couldn't open it to correct it. They were very understanding but with Mandy already a bundle of nerves I had to calm her down a bit. I cut her ASAP- round 8:45pm. I cut Clair at 9pm, Lindsey at 9:30 and Krystin at 9:45pm. We had several tables hang out for nearly an hour after we closed. I guess somehow the universe got its time from us.
Specials?
3 Staff members that stood out (why/how): Everyone held it together very well as we had our POS systems worked on. Open checks from lunch, not being able to clock in. I think we got it all straightened out. I adjusted nearly everyone's timecard with the exception of the kitchen folk I think. Elizabeth you may want to check that. Stever Simmers just came and had me fix his timecard. So I know he is taken care of for BOH.
Any VIP's in? Victor came in again. Nice to see him visiting more frequently. Kindo-San was among the early crowd.
Comps& Void Detail: misrings: tobiko, french press coffee, ika yaki
comped a buta kimchi. That one was my fault. I accidentally closed the P.O.S. server in the back office out of habit. Apparently that completely disconnects the other POS systems from the printers and all, so it didn't get sent until after the kitchen had heard last call. At least that is what I THINK happened. My bad guys.
$15 Kome bucks from gift card sales back around Christmas.
R&M needs?:
86'd items/ need more? sanitizer for the soft serve machine still.
LY Dinner Sales:
Projected Sales:
TY Dinner Sales: 4852.5
+/- :
Dinner Covers: 179
Avg PPA:
Weather: cloudy sunny cloudy muggy sunny cloudy texas.
Any Special events going on?:
Who worked?: Clair, Mandy, Lindsey, Krystin, Kate CL, Jason SA, Hiroe FR, Ruthy training Saki to host
Flow of Business, Cuts and Ticket Times: We had a good crowd waiting to get in due to our postponed opening. Brief lull after we got everyone sat. Things picked up not too long after. We stayed on wait until close to 9pm. Tickets were fine for the most part. Luckily the computers were operational enough that no one had to ring in tickets. Rick didn't get everything working fully until nearly 8:30pm. Being offline presented a problem with reopening checks, namely we couldn't. Mandy had a table of sorority girls that all paid separately. She got one check switched and we couldn't open it to correct it. They were very understanding but with Mandy already a bundle of nerves I had to calm her down a bit. I cut her ASAP- round 8:45pm. I cut Clair at 9pm, Lindsey at 9:30 and Krystin at 9:45pm. We had several tables hang out for nearly an hour after we closed. I guess somehow the universe got its time from us.
Specials?
3 Staff members that stood out (why/how): Everyone held it together very well as we had our POS systems worked on. Open checks from lunch, not being able to clock in. I think we got it all straightened out. I adjusted nearly everyone's timecard with the exception of the kitchen folk I think. Elizabeth you may want to check that. Stever Simmers just came and had me fix his timecard. So I know he is taken care of for BOH.
Any VIP's in? Victor came in again. Nice to see him visiting more frequently. Kindo-San was among the early crowd.
Comps& Void Detail: misrings: tobiko, french press coffee, ika yaki
comped a buta kimchi. That one was my fault. I accidentally closed the P.O.S. server in the back office out of habit. Apparently that completely disconnects the other POS systems from the printers and all, so it didn't get sent until after the kitchen had heard last call. At least that is what I THINK happened. My bad guys.
$15 Kome bucks from gift card sales back around Christmas.
R&M needs?:
86'd items/ need more? sanitizer for the soft serve machine still.
Saturday Recap 4/25/15
Written By: Leary
LY Lunch Sales: $1844
Projected Sales: $2525 (+$20.95)
TY Lunch Sales: $3345.95
+/- : +$1501.95, + 81%
Lunch Covers: 212
Avg PPA: $15.78
LY Dinner Sales: $6764
Projected Sales: $7183 (-$111.80)
TY Dinner Sales: $7071.20
+/- : + $307.20, +%5
Dinner Covers:248
Avg PPA: $28.51
Previous Days Labor %: 12%
Previous Days Comps %: 2.40%, Controllable: 19.36%
Weather:Warm and Sunny day, hit the low 90s, Mild warm night, high 70s
Any Special events going on?: Eeyores' Bday, Austin Food & Wine Festival, Moontown Comedy Festival, Off Centered Film Festival
Who worked?:
Lunch: Joel, Alex, Sohpia, Johnny Cl, Saki SA, Hiroe FR, Nate H
Dinner: Mandy, Jason, Clair, Sayo, Dusten Cl, Jason SA, Ruthy & Nate H, Hiroe FR, Lindsey & Grace CT
Flow of Business, Cuts and Ticket Times:
Lunch was mellow for the first hour, but we were full, and on a small wait by 1230. We stayed steadily full until the very end. The wait grew up to 30 minute. It was really busy for the last hour. The Kitchen started struggling a bit at the end, and we had a handful of 25-30 tickets. I made sure to run the late tickets, and the customers were happy when they got their food. Just a little impatient while waiting. Had a cold curry go out during the rush. Everything else went smoothly. Sales were good and customers were happy. No cuts.
Dinner was a pretty mellow start. Not sure what to expect with all the events in town, but it was a decent night. Went on wait by 615. The wait never got huge. Around 45 minutes at the peak. Ticket times were mostly solid. Had a steady stream of 30-40 minute tickets during the peak of business, but tables were perfectly happy waiting so no guest issues. The sushi bar did a great job of speeding up the couple of tables I called for to avoid problems. Kitchen had a pretty mellow night. Everyone wanted sushi. Came off the wait at 10. Went 2 on, and cut hosts and cocktails. Pretty mellow last hour. Just a couple of tables.
Specials?
Temp Spec- 6
T Set- 6
T Carp- 7
Craw Nigiri- 19
Bitch's Brew Roll- 40
3 Staff members that stood out (why/how):
-Grace seem to do well at cock tailing. The shift is pretty mild compared to Spider House, but she seemed comfortable on the computer, and knew the drinks. Happy I scheduled her to train with Lindsey both nights. She is a very thorough, and detailed oriented as a trainer.
-Ruthy is always so solid at the host stand.
-Nate has really seem to improve his consistency the past few weeks. Was super helpful all day on his double.
-Clair won the section maintenance contest.
Any VIP's in?
Comps& Void Detail:
Kitchen Error Cold Curry
Misring Kara Age that was rung under the wrong table
Training meal
Voided several misrings
R&M needs?:
Had to order ice today. I think it was combination of the heat, busy lunch shift, and very little break between service. The machine is still producing, but let's keep an eye on it tomorrow, and if it seems to be struggling we can call for service.
86'd items/ need more?
We out of soft serve cones, but Toshi is grabbing some tomorrow.
LY Lunch Sales: $1844
Projected Sales: $2525 (+$20.95)
TY Lunch Sales: $3345.95
+/- : +$1501.95, + 81%
Lunch Covers: 212
Avg PPA: $15.78
LY Dinner Sales: $6764
Projected Sales: $7183 (-$111.80)
TY Dinner Sales: $7071.20
+/- : + $307.20, +%5
Dinner Covers:248
Avg PPA: $28.51
Previous Days Labor %: 12%
Previous Days Comps %: 2.40%, Controllable: 19.36%
Weather:Warm and Sunny day, hit the low 90s, Mild warm night, high 70s
Any Special events going on?: Eeyores' Bday, Austin Food & Wine Festival, Moontown Comedy Festival, Off Centered Film Festival
Who worked?:
Lunch: Joel, Alex, Sohpia, Johnny Cl, Saki SA, Hiroe FR, Nate H
Dinner: Mandy, Jason, Clair, Sayo, Dusten Cl, Jason SA, Ruthy & Nate H, Hiroe FR, Lindsey & Grace CT
Flow of Business, Cuts and Ticket Times:
Lunch was mellow for the first hour, but we were full, and on a small wait by 1230. We stayed steadily full until the very end. The wait grew up to 30 minute. It was really busy for the last hour. The Kitchen started struggling a bit at the end, and we had a handful of 25-30 tickets. I made sure to run the late tickets, and the customers were happy when they got their food. Just a little impatient while waiting. Had a cold curry go out during the rush. Everything else went smoothly. Sales were good and customers were happy. No cuts.
Dinner was a pretty mellow start. Not sure what to expect with all the events in town, but it was a decent night. Went on wait by 615. The wait never got huge. Around 45 minutes at the peak. Ticket times were mostly solid. Had a steady stream of 30-40 minute tickets during the peak of business, but tables were perfectly happy waiting so no guest issues. The sushi bar did a great job of speeding up the couple of tables I called for to avoid problems. Kitchen had a pretty mellow night. Everyone wanted sushi. Came off the wait at 10. Went 2 on, and cut hosts and cocktails. Pretty mellow last hour. Just a couple of tables.
Specials?
Temp Spec- 6
T Set- 6
T Carp- 7
Craw Nigiri- 19
Bitch's Brew Roll- 40
3 Staff members that stood out (why/how):
-Grace seem to do well at cock tailing. The shift is pretty mild compared to Spider House, but she seemed comfortable on the computer, and knew the drinks. Happy I scheduled her to train with Lindsey both nights. She is a very thorough, and detailed oriented as a trainer.
-Ruthy is always so solid at the host stand.
-Nate has really seem to improve his consistency the past few weeks. Was super helpful all day on his double.
-Clair won the section maintenance contest.
Any VIP's in?
Comps& Void Detail:
Kitchen Error Cold Curry
Misring Kara Age that was rung under the wrong table
Training meal
Voided several misrings
R&M needs?:
Had to order ice today. I think it was combination of the heat, busy lunch shift, and very little break between service. The machine is still producing, but let's keep an eye on it tomorrow, and if it seems to be struggling we can call for service.
86'd items/ need more?
We out of soft serve cones, but Toshi is grabbing some tomorrow.
Friday, April 24, 2015
Tuesday Recap 4/21/15
Written By: Leary
LY Lunch Sales: $1073
Projected Sales: $1481 (-$390.90)
TY Lunch Sales: $1090.10
+/- :
Lunch Covers:
Avg PPA:
LY Dinner Sales: $1073
Projected Sales: $3813 ($526)
TY Dinner Sales: $4539.50
+/- : +$700.50, 19%
Dinner Covers: 183
Avg PPA: $23.71
Previous Days Labor %: 17%
Previous Days Comps %: 7.18% Controllable: 6.57%
Weather: Beautiful Day, mid 80s, Mild nice evening, mid 70s
Any Special events going on?:
Who worked?:
Lunch: Clair, Lindsey, Joel, Kate CL, Josh SA, Sigele FR, Junko H
Flow of Business, Cuts and Ticket Times:
Lunch was another slow one. Almost full around 1230, and then died out. Went 2 on at 1. No one walked in after 130. Ticket times were good.
Dinner was busy for a Tuesday. Filled up and went on a wait around 7, and stayed on a small wait until 915. Kitchen got hammered pretty good with a man down. No really long ticket times. Had 20 minutes on 2 harumakis that were suppose to be an app, but Clair didn't ring it as such so that's on her. Had 20 minutes on a fish and chips during our busiest point, which isn't too bad, but the customer was pretty upset when I dropped it. I asked him if everything was ok, and he said he didn't even want it anymore. Said it took 35 minutes. I talked to Jason, and he said he didn't sit on the order. I took it away, and comped it. I gave the guy $15 in Kome bucks, and apologized again. He walked off cursing. It was weird because he was at S1, and I had talked to him several times while I was running food. Answered a lot of questions about the place and menu. He seemed happy, never said anything about his food while I was filling waters, and then a switch flipped. Hopefully nothing comes of it. Some strange birds in here besides that, but no other customer issues.
Specials?
Beef tataki- 7
Gunkan Nigiri- 4
Smoking Sashimi- 6
Carp Spec-2
3 Staff members that stood out (why/how):
-Talked to Mandy about providing more floor support during her down time, instead of getting a jump on closing sidework. She agreed and apologized.
-Sigele was under the weather, and it was a very noticeable difference. Needed a little extra support back there.
-Nate did a good job at the Host stand with a busy night. Was helping bus tables and cock tailing.
Any VIP's in?
Neil
Comps& Void Detail:
The Kome Bucks/ Promo comp isn't working correctly. No matter what $ amount I put in it comps the whole tab. Elizabeth, can you show me how to fix this.
Had several Kome bucks from guests, but had to comp it to employee Kome Bucks.
Comped Customer Changed Mind on S1
Birthday Comps
R&M needs?:
Soft Serve froze during the shift. Turned it off for 20 minutes, and it worked fine when I turned it back on.
86'd items/ need more?
LY Lunch Sales: $1073
Projected Sales: $1481 (-$390.90)
TY Lunch Sales: $1090.10
+/- :
Lunch Covers:
Avg PPA:
LY Dinner Sales: $1073
Projected Sales: $3813 ($526)
TY Dinner Sales: $4539.50
+/- : +$700.50, 19%
Dinner Covers: 183
Avg PPA: $23.71
Previous Days Labor %: 17%
Previous Days Comps %: 7.18% Controllable: 6.57%
Weather: Beautiful Day, mid 80s, Mild nice evening, mid 70s
Any Special events going on?:
Who worked?:
Lunch: Clair, Lindsey, Joel, Kate CL, Josh SA, Sigele FR, Junko H
Flow of Business, Cuts and Ticket Times:
Lunch was another slow one. Almost full around 1230, and then died out. Went 2 on at 1. No one walked in after 130. Ticket times were good.
Dinner was busy for a Tuesday. Filled up and went on a wait around 7, and stayed on a small wait until 915. Kitchen got hammered pretty good with a man down. No really long ticket times. Had 20 minutes on 2 harumakis that were suppose to be an app, but Clair didn't ring it as such so that's on her. Had 20 minutes on a fish and chips during our busiest point, which isn't too bad, but the customer was pretty upset when I dropped it. I asked him if everything was ok, and he said he didn't even want it anymore. Said it took 35 minutes. I talked to Jason, and he said he didn't sit on the order. I took it away, and comped it. I gave the guy $15 in Kome bucks, and apologized again. He walked off cursing. It was weird because he was at S1, and I had talked to him several times while I was running food. Answered a lot of questions about the place and menu. He seemed happy, never said anything about his food while I was filling waters, and then a switch flipped. Hopefully nothing comes of it. Some strange birds in here besides that, but no other customer issues.
Specials?
Beef tataki- 7
Gunkan Nigiri- 4
Smoking Sashimi- 6
Carp Spec-2
3 Staff members that stood out (why/how):
-Talked to Mandy about providing more floor support during her down time, instead of getting a jump on closing sidework. She agreed and apologized.
-Sigele was under the weather, and it was a very noticeable difference. Needed a little extra support back there.
-Nate did a good job at the Host stand with a busy night. Was helping bus tables and cock tailing.
Any VIP's in?
Neil
Comps& Void Detail:
The Kome Bucks/ Promo comp isn't working correctly. No matter what $ amount I put in it comps the whole tab. Elizabeth, can you show me how to fix this.
Had several Kome bucks from guests, but had to comp it to employee Kome Bucks.
Comped Customer Changed Mind on S1
Birthday Comps
R&M needs?:
Soft Serve froze during the shift. Turned it off for 20 minutes, and it worked fine when I turned it back on.
86'd items/ need more?
Friday 4.24.15
Written By: Elizabeth
LY Lunch Sales: $2380
Projected Sales: $2402
TY Lunch Sales: $2308
+/- : -3% LY and -$94 PS
Lunch Covers: 127
Avg PPA: $18.17
LY Dinner Sales: $6128
Projected Sales: $6316
TY Dinner Sales: $6707
+/- : 9% LY and +$391 PS
Dinner Covers: 233
Avg PPA: $28.79
For the day we ended up with $9015 in sales. 6% over LY and $297 over PS
Previous Days Labor %: 17%
Previous Days Comps %: 4.49% (lower than yesterday) but 25.60% Ctrl due to the $75 Recovery comp for the Busted dude.
Weather: Muggy, rainy at time. High in the 80s, low in the 60s.
Any Special events going on?: Austin Food & Wine Festival, Moontown Comedy Festival, Off Centered Film Festival...geeeeeez Austin, relax!
Who worked?:
Lunch: Sayo, Mandy, Alex, Joel CL. Grace host, Jason SA Josh FR
Dinner: Camacho, Johnny, Clair, Krystin, Dusten CL.. Jason/Ruthy Host, Saki SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Lunch: went on a wait by 12:15 and it was busy throughout the afternoon. I was a little apprehensive with this being Joel's first sushi bar close, but he did well and delegated his tasks and let others help him. Though I still would have liked to see him move a little faster, he did a great job. Lots of teamwork from the whole crew today. Sushi bar was handed 34 sushi lunches throughout the course of the shift, which threw them behind. Is there any way to prep for that kind of thing? Probably not, but figured I would ask. Otherwise, no major issues at lunch
Dinner: started off really slow. Unlike last night. Then the whole night went in waves. We had a bunch of 5 tops all come in between 7-8pm. Then around 8 we only had 3 tables on the waitlist, then got his hard again at 8:30 with 90% two-tops for the rest of the night. We got off the wait at 10:15. I cut Camacho and Clair at 10pm, and went 2 on at that time. The boys carried it home. Cut Jason (host) at 10pm as well, and Ruthy a hair before close, as well as Saki.
No major hiccups. had one table not like the Poisson Cru, and when I tasted the sauce it tasted off, but then again i've never tasted just the sauce by itself, so I wasn't sure. I had Take taste and he said it was fine. So I just comp'd it. No other comps the rest of the night. Happy folks. But a long, marathon like evening. We're all pretty tired with sore backs. I believe it's the moisture in the air that's bothering everyones bones.
Specials?
Egglpant: 12
Beef Tataki 13 Sold out of both!
Tuna Tako Tartar 11
Bitches Brew 37
Crawfish Nigiri 13
Smokin Sash 11
3 Staff members that stood out (why/how):
-Like I said above, Joel did a fantastic job closing lunch and he was very thorough with his sidework too.Very impressed with him today
-Clair was in a great mood during dinner shift tonight, and was enthusiastic about selling specials as well as beating the sales goal. Nice to see that positive side.
- Saki did a kick-ass job as the SA tonight. I mean, just SO GOOD!!!!
Any VIP's in?
Kenny for dinner, and Chi's wife & Daughter during lunch. A table at dinner tonight (A8) recognized Jason SA and said to him "oh you're hosting tonight!" which really made his night. He made it a point to get their names and said they were Erica and John (he thinks)
Comps& Void Detail:
FNF for Jerseys Wife, Spencers dad, Kit.Error Poisson Cru (which just turned out to be a DNL), a few voids for items we either 86'd (Asahi Black) or for misrung kitchen specials.
R&M needs?:
A plumber from ABC will be out sometime Tuesday to look at the situation we have going on in the back of the building with the leaking pipes and things. In addition to cleaning it up back there, we need to make some repairs to the dripping pipes in order to keep the bugs (roaches) from breeding. I'm going to talk more about this at Monday's meeting.
86'd items/ need more?
LY Lunch Sales: $2380
Projected Sales: $2402
TY Lunch Sales: $2308
+/- : -3% LY and -$94 PS
Lunch Covers: 127
Avg PPA: $18.17
LY Dinner Sales: $6128
Projected Sales: $6316
TY Dinner Sales: $6707
+/- : 9% LY and +$391 PS
Dinner Covers: 233
Avg PPA: $28.79
For the day we ended up with $9015 in sales. 6% over LY and $297 over PS
Previous Days Labor %: 17%
Previous Days Comps %: 4.49% (lower than yesterday) but 25.60% Ctrl due to the $75 Recovery comp for the Busted dude.
Weather: Muggy, rainy at time. High in the 80s, low in the 60s.
Any Special events going on?: Austin Food & Wine Festival, Moontown Comedy Festival, Off Centered Film Festival...geeeeeez Austin, relax!
Who worked?:
Lunch: Sayo, Mandy, Alex, Joel CL. Grace host, Jason SA Josh FR
Dinner: Camacho, Johnny, Clair, Krystin, Dusten CL.. Jason/Ruthy Host, Saki SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Lunch: went on a wait by 12:15 and it was busy throughout the afternoon. I was a little apprehensive with this being Joel's first sushi bar close, but he did well and delegated his tasks and let others help him. Though I still would have liked to see him move a little faster, he did a great job. Lots of teamwork from the whole crew today. Sushi bar was handed 34 sushi lunches throughout the course of the shift, which threw them behind. Is there any way to prep for that kind of thing? Probably not, but figured I would ask. Otherwise, no major issues at lunch
Dinner: started off really slow. Unlike last night. Then the whole night went in waves. We had a bunch of 5 tops all come in between 7-8pm. Then around 8 we only had 3 tables on the waitlist, then got his hard again at 8:30 with 90% two-tops for the rest of the night. We got off the wait at 10:15. I cut Camacho and Clair at 10pm, and went 2 on at that time. The boys carried it home. Cut Jason (host) at 10pm as well, and Ruthy a hair before close, as well as Saki.
No major hiccups. had one table not like the Poisson Cru, and when I tasted the sauce it tasted off, but then again i've never tasted just the sauce by itself, so I wasn't sure. I had Take taste and he said it was fine. So I just comp'd it. No other comps the rest of the night. Happy folks. But a long, marathon like evening. We're all pretty tired with sore backs. I believe it's the moisture in the air that's bothering everyones bones.
Specials?
Egglpant: 12
Beef Tataki 13 Sold out of both!
Tuna Tako Tartar 11
Bitches Brew 37
Crawfish Nigiri 13
Smokin Sash 11
3 Staff members that stood out (why/how):
-Like I said above, Joel did a fantastic job closing lunch and he was very thorough with his sidework too.Very impressed with him today
-Clair was in a great mood during dinner shift tonight, and was enthusiastic about selling specials as well as beating the sales goal. Nice to see that positive side.
- Saki did a kick-ass job as the SA tonight. I mean, just SO GOOD!!!!
Any VIP's in?
Kenny for dinner, and Chi's wife & Daughter during lunch. A table at dinner tonight (A8) recognized Jason SA and said to him "oh you're hosting tonight!" which really made his night. He made it a point to get their names and said they were Erica and John (he thinks)
Comps& Void Detail:
FNF for Jerseys Wife, Spencers dad, Kit.Error Poisson Cru (which just turned out to be a DNL), a few voids for items we either 86'd (Asahi Black) or for misrung kitchen specials.
R&M needs?:
A plumber from ABC will be out sometime Tuesday to look at the situation we have going on in the back of the building with the leaking pipes and things. In addition to cleaning it up back there, we need to make some repairs to the dripping pipes in order to keep the bugs (roaches) from breeding. I'm going to talk more about this at Monday's meeting.
86'd items/ need more?
Thursday, April 23, 2015
Thursday 4.23.15
Written By: Elizabeth
LY Lunch Sales: $1744
Projected Sales: $1932
TY Lunch Sales: $1632
+/- : -6% LY and -$300 PS
Lunch Covers: 98
Avg PPA: $16.65
LY Dinner Sales: $3926
Projected Sales: $4271
TY Dinner Sales: $5294
+/- : +35% LY and +$1023 PS
Dinner Covers:191
Avg PPA: $27.72
Previous Days Labor %: 17%
Previous Days Comps %: 8.07% and 1.67% Ctrl
Weather: Muggy and Overcast
Any Special events going on?: Food and Wine Festival kicks off Tonight. Moontown Comedy Festival runs through until Saturday (shows start at 7pm and go until 2am)
Who worked?:
Lunch: Kate CL. Lindsey, Clair, Camacho. Junko Host, Jason FR, Josh SA
Dinner: Sayo, Sophia, Naoto, Joel, Dusten CL.
Flow of Business, Cuts and Ticket Times:
Lunch was really slow. Never picked up, thought I thought it would around 12:30. I cut Camacho at 12:40, then went 2 on at 1, then just Kate at 1:30. We got a small 7 table pop between 1:40-1:55 but Lindsey and Clair were available to help Kate through it. No long ticket times. No Issues.
The angry guy from Tuesday night was in for lunch with a friend. both were odd birds. But we got their food out fast and they were happy.
Got a real sketchy phone call from someone trying to order 50 crunchy dynamite rolls for tomorrow, and when I questioned that they wanted 50, they said "um, yeah, you know, some people might not come, let's order 20 rolls the" I asked for a credit card to secure the order and she told me she lost her card today. I was smelling a whoooooole lot of BS on the phone and then she was like "okay then nevermind" She sounded really sketchy. So heads up. If anyone calls like that, get a CC to secure the order.
Dinner: What a night of waves. The first wave had us on a wait by 6:15, then off the wait by 6:45, then on another wait around 7:30, then off, then a bigger pop at 8:30, then off the wait at 9:30. Very unpredictable evening. Steady though. Kept everyone busy but also had some downtime. I saw Joel being very dilligent in his down time, whereas Sophia and Sayo hung back a little more. Not to say they weren't helping, but Joel and Naoto really stood out to me tonight.
A guest at B5 said the table was sticky. I went over with a towel and my best answer but felt the table top and it was brand new. Didn't feel sticky to me at all but the guy was adamant about it coming up on his fingers. I really tried to see what he was but I just couldn't feel anything. They seemed okay when they left.
No long ticket times, no angry guests.
OH I spoke too soon. It's 10:20 right now. We just did last call and Dusten came into the office telling me that S1-2 are upset and felt rushed.. His name is Scott Thomas and he writes for Zagat. He came into the office to tell me how horrible everything was and that he was going to write us a terrible review. I asked what I could do for him and he asked that I comp his meal. So we have one hell of a recovery comp, but at that point I didn't know what else to offer him. In hindsight I would have just apologized and let it go. Because when it comes down to it, he was the one that waited until 5 mintues before we closed so he could sit in front of Take, and Dusten does this often enough I'm positive he wasn't rushing him but rather giving him the opportunity to order more. Also, Take yells Last call so it's not like it's a surprise or a personal vendetta against him. Anyway....live and learn.
If you want to feel a little bit of a win, however, visit his mug shot on busted:
http://www.bustedmugshots.com/texas/austin/scott-thomas/53809551
Specials?
Tsk Set/Carp 12/ 3
Eggplant: 6
Pickles: 10
Bitches Brew 9
Sushi Spec 1 (Tuna Tako Tartar) 10
Nigiri Special: 6
3 Staff members that stood out (why/how):
-At lunch I was surprised at Kate's lack of urgency. She got 5 tables all sat within 5 minutes of each other and she was moving so slow. This has always been my hesitation in scheduling her as a lunch closer, because I will generally go down to 1 on by 1:30 if it's slow enough, and I never have quite enough faith that she will be able to handle the business. She did okay with it, but I was on edge the entire time- I just wanted to see her move faster.
- The comment about Joel mentioned above. Great team work from him tonight.
Any VIP's in?
Lunch: Steve Sushi bar guy, Fontaine (a friend of mine)
Comps& Void Detail:
None at lunch.
$80 Recovery for dinner.
Gyoza comp for B4- the first one stuck to the pan, the second one was missing a piece due to it sticking in the pan also. The girls seemed annoyed so I bought it for them
R&M needs?:
Well, we couldn't get through one day with the nice new bathrooms before someone ruins it. At the end of the night Grace went into the (formerly) mens room and found that the soap dispenser had been knocked down and broken. There was soap everywhere.
86'd items/ need more?
LY Lunch Sales: $1744
Projected Sales: $1932
TY Lunch Sales: $1632
+/- : -6% LY and -$300 PS
Lunch Covers: 98
Avg PPA: $16.65
LY Dinner Sales: $3926
Projected Sales: $4271
TY Dinner Sales: $5294
+/- : +35% LY and +$1023 PS
Dinner Covers:191
Avg PPA: $27.72
Previous Days Labor %: 17%
Previous Days Comps %: 8.07% and 1.67% Ctrl
Weather: Muggy and Overcast
Any Special events going on?: Food and Wine Festival kicks off Tonight. Moontown Comedy Festival runs through until Saturday (shows start at 7pm and go until 2am)
Who worked?:
Lunch: Kate CL. Lindsey, Clair, Camacho. Junko Host, Jason FR, Josh SA
Dinner: Sayo, Sophia, Naoto, Joel, Dusten CL.
Flow of Business, Cuts and Ticket Times:
Lunch was really slow. Never picked up, thought I thought it would around 12:30. I cut Camacho at 12:40, then went 2 on at 1, then just Kate at 1:30. We got a small 7 table pop between 1:40-1:55 but Lindsey and Clair were available to help Kate through it. No long ticket times. No Issues.
The angry guy from Tuesday night was in for lunch with a friend. both were odd birds. But we got their food out fast and they were happy.
Got a real sketchy phone call from someone trying to order 50 crunchy dynamite rolls for tomorrow, and when I questioned that they wanted 50, they said "um, yeah, you know, some people might not come, let's order 20 rolls the" I asked for a credit card to secure the order and she told me she lost her card today. I was smelling a whoooooole lot of BS on the phone and then she was like "okay then nevermind" She sounded really sketchy. So heads up. If anyone calls like that, get a CC to secure the order.
Dinner: What a night of waves. The first wave had us on a wait by 6:15, then off the wait by 6:45, then on another wait around 7:30, then off, then a bigger pop at 8:30, then off the wait at 9:30. Very unpredictable evening. Steady though. Kept everyone busy but also had some downtime. I saw Joel being very dilligent in his down time, whereas Sophia and Sayo hung back a little more. Not to say they weren't helping, but Joel and Naoto really stood out to me tonight.
A guest at B5 said the table was sticky. I went over with a towel and my best answer but felt the table top and it was brand new. Didn't feel sticky to me at all but the guy was adamant about it coming up on his fingers. I really tried to see what he was but I just couldn't feel anything. They seemed okay when they left.
No long ticket times, no angry guests.
OH I spoke too soon. It's 10:20 right now. We just did last call and Dusten came into the office telling me that S1-2 are upset and felt rushed.. His name is Scott Thomas and he writes for Zagat. He came into the office to tell me how horrible everything was and that he was going to write us a terrible review. I asked what I could do for him and he asked that I comp his meal. So we have one hell of a recovery comp, but at that point I didn't know what else to offer him. In hindsight I would have just apologized and let it go. Because when it comes down to it, he was the one that waited until 5 mintues before we closed so he could sit in front of Take, and Dusten does this often enough I'm positive he wasn't rushing him but rather giving him the opportunity to order more. Also, Take yells Last call so it's not like it's a surprise or a personal vendetta against him. Anyway....live and learn.
If you want to feel a little bit of a win, however, visit his mug shot on busted:
http://www.bustedmugshots.com/texas/austin/scott-thomas/53809551
Specials?
Tsk Set/Carp 12/ 3
Eggplant: 6
Pickles: 10
Bitches Brew 9
Sushi Spec 1 (Tuna Tako Tartar) 10
Nigiri Special: 6
3 Staff members that stood out (why/how):
-At lunch I was surprised at Kate's lack of urgency. She got 5 tables all sat within 5 minutes of each other and she was moving so slow. This has always been my hesitation in scheduling her as a lunch closer, because I will generally go down to 1 on by 1:30 if it's slow enough, and I never have quite enough faith that she will be able to handle the business. She did okay with it, but I was on edge the entire time- I just wanted to see her move faster.
- The comment about Joel mentioned above. Great team work from him tonight.
Any VIP's in?
Lunch: Steve Sushi bar guy, Fontaine (a friend of mine)
Comps& Void Detail:
None at lunch.
$80 Recovery for dinner.
Gyoza comp for B4- the first one stuck to the pan, the second one was missing a piece due to it sticking in the pan also. The girls seemed annoyed so I bought it for them
R&M needs?:
Well, we couldn't get through one day with the nice new bathrooms before someone ruins it. At the end of the night Grace went into the (formerly) mens room and found that the soap dispenser had been knocked down and broken. There was soap everywhere.
86'd items/ need more?
Wednesday Recap 4/22/15
Written By: Leary
LY Lunch Sales: $1599
Projected Sales: $1693 (+$14.10)
TY Lunch Sales: $1707.10
+/- : +$108.10, +7%
Lunch Covers: 91
Avg PPA: $18.76
LY Dinner Sales: $4242
Projected Sales: $4812 (-$396.65)
TY Dinner Sales: $4415.35
+/- : +$173.35, +4%
Dinner Covers: 165
Avg PPA: $26.76
Previous Days Labor %: 17 %
Previous Days Comps %: 5.35% Controllable: 2.2%
Weather: Another beautiful day, mid 80s, Nice night, mid 70s
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Alex, Sayo, Johnny Cl, Josh SA, Junko H, Sigele FR
Dinner: Lindsey, Naoto, Kate, Stephanie, Sophia Cl, Kaori SA, Hiroe FR, Nate H
Flow of Business, Cuts and Ticket Times:
Lunch was a little busier than it's been lately. An earlier pop was nice. Mostly full by 12. Started to thin out around 1, and went 2 on. Had to remake take back because of miscommunication with guest. Ticket times were solid.
Dinner was real mellow at first and then we got hit with a good pop around 745. Got up to about a 40 minute wait. Stayed on a wait until shortly after 9. Went 2 on at 905. Had a few late tables, but it was a pretty mellow last hour. Had an edamame ticket for B8 disappear. Not sure what happened, but we gave them an order on the house and they were happy. No other customer issues. Ticket times were good.
Specials?
Curried Eggplant-5
Temp Cukes-2
Gunkan Nigiri- 11
Tuna Tartare-12
All Star- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Kayo, Kazu, & Kids
Jason Camacho came in with a couple of friends
Daniel came in with his family
Comps& Void Detail:
Guest Changed mind for Ramen at lunch
Bday comps
Emp day off
Promo for Yelp
Owner Comp
Gift Cert for a card that wouldn't read, but it would show amount. I reissued a new card for the guests change so hopefully it will work next time.
R&M needs?:
Soft serve froze again. I checked the thermostat and it's as low as it goes. Had to turn it off for about an hour before it would work again. Might want to call Lane tomorrow, and see if they can check it out.
86'd items/ need more?
LY Lunch Sales: $1599
Projected Sales: $1693 (+$14.10)
TY Lunch Sales: $1707.10
+/- : +$108.10, +7%
Lunch Covers: 91
Avg PPA: $18.76
LY Dinner Sales: $4242
Projected Sales: $4812 (-$396.65)
TY Dinner Sales: $4415.35
+/- : +$173.35, +4%
Dinner Covers: 165
Avg PPA: $26.76
Previous Days Labor %: 17 %
Previous Days Comps %: 5.35% Controllable: 2.2%
Weather: Another beautiful day, mid 80s, Nice night, mid 70s
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Alex, Sayo, Johnny Cl, Josh SA, Junko H, Sigele FR
Dinner: Lindsey, Naoto, Kate, Stephanie, Sophia Cl, Kaori SA, Hiroe FR, Nate H
Flow of Business, Cuts and Ticket Times:
Lunch was a little busier than it's been lately. An earlier pop was nice. Mostly full by 12. Started to thin out around 1, and went 2 on. Had to remake take back because of miscommunication with guest. Ticket times were solid.
Dinner was real mellow at first and then we got hit with a good pop around 745. Got up to about a 40 minute wait. Stayed on a wait until shortly after 9. Went 2 on at 905. Had a few late tables, but it was a pretty mellow last hour. Had an edamame ticket for B8 disappear. Not sure what happened, but we gave them an order on the house and they were happy. No other customer issues. Ticket times were good.
Specials?
Curried Eggplant-5
Temp Cukes-2
Gunkan Nigiri- 11
Tuna Tartare-12
All Star- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Kayo, Kazu, & Kids
Jason Camacho came in with a couple of friends
Daniel came in with his family
Comps& Void Detail:
Guest Changed mind for Ramen at lunch
Bday comps
Emp day off
Promo for Yelp
Owner Comp
Gift Cert for a card that wouldn't read, but it would show amount. I reissued a new card for the guests change so hopefully it will work next time.
R&M needs?:
Soft serve froze again. I checked the thermostat and it's as low as it goes. Had to turn it off for about an hour before it would work again. Might want to call Lane tomorrow, and see if they can check it out.
86'd items/ need more?
Monday, April 20, 2015
Monday PM Recap 4/20/15
Written By:Leary
LY Dinner Sales: $3942
Projected Sales: $4150 (-$131.37)
TY Dinner Sales: $4018.63
+/- : +76.63, +2%
Dinner Covers: 151
Avg PPA: $26.61
Weather: Beautful, nice cool evening, mid 60s
Any Special events going on?:
Who worked?:
Dusten, Clair, Joel, Alex, Kate Cl, Hiroe FR, Grace H, Kaori SA
Flow of Business, Cuts and Ticket Times:
It was a mellow Monday night. Had a couple of service industry folks out (Vivo party at 20), but not as many as the past few weeks. Had a handful of small pops rather than 1 large pop. Had a little happy pop, and then nothing. Filled up around 7, but started to empty out by 8. Went 2 on at 830. Had another little pop around 9, and then that was it. Cut the Host at 920, and 1 on at 945. Ticket times were mostly good. Sushi bar got hit pretty good around 7. Take' called out long times so the servers were able give their tables a heads up. Had a couple of 30 minute rolls, but the tables had plenty of food while waiting.
Specials?
Ika Salad-1
Temp Spec- 9
Bitch's Brew- 7 (86'd)
T Set- 4
Carp Spec- 6
3 Staff members that stood out (why/how):
Servers did a really good job selling specials tonight!
Any VIP's in?
Jonathon and the Vivo crew
Yellow Jacket bartender
Some girls that work in a salon that I can't remember
Comps& Void Detail:
Comped 2 sake toro misring
SIN Discount
Kome bucks
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $3942
Projected Sales: $4150 (-$131.37)
TY Dinner Sales: $4018.63
+/- : +76.63, +2%
Dinner Covers: 151
Avg PPA: $26.61
Weather: Beautful, nice cool evening, mid 60s
Any Special events going on?:
Who worked?:
Dusten, Clair, Joel, Alex, Kate Cl, Hiroe FR, Grace H, Kaori SA
Flow of Business, Cuts and Ticket Times:
It was a mellow Monday night. Had a couple of service industry folks out (Vivo party at 20), but not as many as the past few weeks. Had a handful of small pops rather than 1 large pop. Had a little happy pop, and then nothing. Filled up around 7, but started to empty out by 8. Went 2 on at 830. Had another little pop around 9, and then that was it. Cut the Host at 920, and 1 on at 945. Ticket times were mostly good. Sushi bar got hit pretty good around 7. Take' called out long times so the servers were able give their tables a heads up. Had a couple of 30 minute rolls, but the tables had plenty of food while waiting.
Specials?
Ika Salad-1
Temp Spec- 9
Bitch's Brew- 7 (86'd)
T Set- 4
Carp Spec- 6
3 Staff members that stood out (why/how):
Servers did a really good job selling specials tonight!
Any VIP's in?
Jonathon and the Vivo crew
Yellow Jacket bartender
Some girls that work in a salon that I can't remember
Comps& Void Detail:
Comped 2 sake toro misring
SIN Discount
Kome bucks
R&M needs?:
86'd items/ need more?
Sunday, April 19, 2015
Sunday PM 4/19/15 recap
Written By: Dusten
LY Dinner Sales: 3542
Projected Sales: 4444
TY Dinner Sales: 5357
+/- :up 51% over LY (!) and $913 over projected.
Dinner Covers: 211
Avg PPA: 25.39
Weather: sunny and warm
Any Special events going on?: MS150 bicycle ride conclusion
Who worked?: Stephanie, Sayo, Joel, Amanda, Alex CL, Ruthy training Saki to host, Jason SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Busy start. we were full and on wait 30 minutes after opening. Rolls were taking over 40 minutes. I encouraged servers to make new tables being seated aware of this and advise their customers to explore other areas of the menu and make recommendations. I'll sometimes do this during the peak hours of the weekend if I see a bunch of roll tickets. At least that way when a table waits upwards of 30 minutes for maki, they may actually have something else to eat in the meantime. Also it may get them out of their little bubble and discover that there is more to our restaurant besides the cruncky dynamite roll and the califonia roll they have to ask for.
Had a ten top walk in just after Shawn Cirkiel took over the party room. That gummed us up with wait times as well.
Specials? Got some mixed reviews from the servers regarding the cucumber kimchee ice cream. One said they loved it, another said it tasted like soft-serve spicy ranch dressing. I admit it is an odd flavor and a bit too tart, and not in a tasty sorbet sort of way. I actually wonder if it the mix might curdle over night. Either way, I vote for a milder sweeter version.
11 squid salad, 6 potato salad, 7 tempura special, 5 tsukiji set, 3 tsukiji carpaccio
3 Staff members that stood out (why/how):
Jason recieved high praise from a customer on their way out. Guy pulled me aside and said "Hey man, that bus boy with the pony tail? He's kicking ass. Helped us out a couple of times. He's great."
Kazu is THE MAN! The ten top was ordering nigiri like crazy. At one point I saw he had maybe twice the number of tickets as the maki stations. He works so much, so often and never shows any signs of difficulty. He pulled me aside mid-madness of service and asked very politely "can we order pizza tonight?" I was glad we could do him that favor.
Ruthy and Saki did a great job at the host stand. I try to lend a hand wherever I can and they didn't need much from me besides booking a couple of reservations. Saki set up the for the 10-top almost entirely by herself before I had a chance to get over to her. I assured them, that because we ordered pizza they would still get a training meal another time.
Johnny just called and said that Clair would be covering his sushi bar shift tomorrow. Apparently Nathan is sick with a fever and Shannon is unable to take off to watch him. He called to say he had been texting people to cover with no response. I told him to try calling them and that seems to have worked.
Any VIP's in? Old John. Roll regulars in Stephanie's section. A crabby old Asian woman that Sayo and Joel recognized. Shawn of Parkside fame and his clan. Victor came in by himself.
Comps& Void Detail: $15 kome bucks to a table that waited 43 minutes for their rolls. I recognized them and they'd eaten absolutely everything else including a parfait before they asked to speak with me. They were wanting to cancel their rolls. Luckily the rolls were ready by then so I apologized, informed them all I had to do was walk over to the bar and grab them, "unless you actually dont want them." They took the rolls and Stephanie said they left happy.
Comped a shumai for DNL. Said it was overcooked and fishy. Tasted just fine to me.
recovery comp for 40 minute crunchy dynamite. sushi bar lost thew ticket. I checked the send time.
Kome buck card from a table.
Voided some food for Alex's meal as she put in for it not knowing we were ordering pizza.
Voided 2 uni b/c we ran out.
voided 2 hamachi and unagi nigiri- guest changed mind.
R&M needs?:
86'd items/ need more? sanitizer for soft serve machine
LY Dinner Sales: 3542
Projected Sales: 4444
TY Dinner Sales: 5357
+/- :up 51% over LY (!) and $913 over projected.
Dinner Covers: 211
Avg PPA: 25.39
Weather: sunny and warm
Any Special events going on?: MS150 bicycle ride conclusion
Who worked?: Stephanie, Sayo, Joel, Amanda, Alex CL, Ruthy training Saki to host, Jason SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Busy start. we were full and on wait 30 minutes after opening. Rolls were taking over 40 minutes. I encouraged servers to make new tables being seated aware of this and advise their customers to explore other areas of the menu and make recommendations. I'll sometimes do this during the peak hours of the weekend if I see a bunch of roll tickets. At least that way when a table waits upwards of 30 minutes for maki, they may actually have something else to eat in the meantime. Also it may get them out of their little bubble and discover that there is more to our restaurant besides the cruncky dynamite roll and the califonia roll they have to ask for.
Had a ten top walk in just after Shawn Cirkiel took over the party room. That gummed us up with wait times as well.
Specials? Got some mixed reviews from the servers regarding the cucumber kimchee ice cream. One said they loved it, another said it tasted like soft-serve spicy ranch dressing. I admit it is an odd flavor and a bit too tart, and not in a tasty sorbet sort of way. I actually wonder if it the mix might curdle over night. Either way, I vote for a milder sweeter version.
11 squid salad, 6 potato salad, 7 tempura special, 5 tsukiji set, 3 tsukiji carpaccio
3 Staff members that stood out (why/how):
Jason recieved high praise from a customer on their way out. Guy pulled me aside and said "Hey man, that bus boy with the pony tail? He's kicking ass. Helped us out a couple of times. He's great."
Kazu is THE MAN! The ten top was ordering nigiri like crazy. At one point I saw he had maybe twice the number of tickets as the maki stations. He works so much, so often and never shows any signs of difficulty. He pulled me aside mid-madness of service and asked very politely "can we order pizza tonight?" I was glad we could do him that favor.
Ruthy and Saki did a great job at the host stand. I try to lend a hand wherever I can and they didn't need much from me besides booking a couple of reservations. Saki set up the for the 10-top almost entirely by herself before I had a chance to get over to her. I assured them, that because we ordered pizza they would still get a training meal another time.
Johnny just called and said that Clair would be covering his sushi bar shift tomorrow. Apparently Nathan is sick with a fever and Shannon is unable to take off to watch him. He called to say he had been texting people to cover with no response. I told him to try calling them and that seems to have worked.
Any VIP's in? Old John. Roll regulars in Stephanie's section. A crabby old Asian woman that Sayo and Joel recognized. Shawn of Parkside fame and his clan. Victor came in by himself.
Comps& Void Detail: $15 kome bucks to a table that waited 43 minutes for their rolls. I recognized them and they'd eaten absolutely everything else including a parfait before they asked to speak with me. They were wanting to cancel their rolls. Luckily the rolls were ready by then so I apologized, informed them all I had to do was walk over to the bar and grab them, "unless you actually dont want them." They took the rolls and Stephanie said they left happy.
Comped a shumai for DNL. Said it was overcooked and fishy. Tasted just fine to me.
recovery comp for 40 minute crunchy dynamite. sushi bar lost thew ticket. I checked the send time.
Kome buck card from a table.
Voided some food for Alex's meal as she put in for it not knowing we were ordering pizza.
Voided 2 uni b/c we ran out.
voided 2 hamachi and unagi nigiri- guest changed mind.
R&M needs?:
86'd items/ need more? sanitizer for soft serve machine
Sunday AM 4.19.15
Written By: Elizabeth
LY Lunch Sales: $1286
Projected Sales: $1418
TY Lunch Sales: $2246
+/- : +75% LY and +$828 PS
Lunch Covers:118
Avg PPA: $19.03
Didn't even feel like we did that much in sales either.
Previous Days Labor %: 14.58%
Previous Days Comps %: 2.66% with 9.98% being Ctrl. Mostly here from Guest Changed mind, in this instance was actually an unctrlable since the one was for the Ika Yaki that the lady shunned, saying "I just don't like things with sauce on it. I like it clean!" and the other was a go-go roll that they took one bite of and said they didn't like.
Weather: HOT. into the upper 80s. So different than the chilly night last night ended up being.
Any Special events going on?: Reggae Fest was cancelled.
Who worked?: Clair, Sayo, Joel, Alex CL. Jason SA, Ruthy FR, Grace Host.
Flow of Business, Cuts and Ticket Times:
Nice Mellow Sunday. Nothing like yesterday! Started with the usual crowd and filled up slowly. But never went on a wait, and it was never hectic at all. The kitchen got off to a rough start with Nemo not showing up (Note: Whoever the manager is in the kitchen when an employee doesn't show up, please let the FOH manager know so we're aware of the issue, and to alert the staff. I've asked this before, and I know it doesn't happen very often, but please let's make sure to communicate)
Anyhow, Jersey came in and helped the kitchen get caught up, but in the midst of the craziness, missed a ticket that said Sauce on the Side and put Sauce on the Tofu. Luckily they were able to get a new tofu out to the table in a matter of minutes and the table seemed happy after that (the tofu was for the child). Also, we were up a few Bentos at one point, but sold them later on. A rocky start to the day but they got their bearings and were off to a fine job later on.
Lots of UFO's in food today- had a piece of plastic bag in Udon and a rather large Unagi bone in a gogo roll. Luckily, both tables were understanding. I comp'd the Udon, but the Unagi bone was in her last bite and she was okay with it so I didn't comp it.
I cut down to 2 on at 2pm and hoped it wouldn't be another day like yesterday, though I wasn't feeling that it was anyway. And the day wrapped up smoothly
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs?:
So I think I killed a small roach near the service station. It was crawling on the corner where the cubbies are. I will talk more about the plan with ABC on Monday, but at this point, I'm getting really nervous about what is in this place.
86'd items/ need more?
LY Lunch Sales: $1286
Projected Sales: $1418
TY Lunch Sales: $2246
+/- : +75% LY and +$828 PS
Lunch Covers:118
Avg PPA: $19.03
Didn't even feel like we did that much in sales either.
Previous Days Labor %: 14.58%
Previous Days Comps %: 2.66% with 9.98% being Ctrl. Mostly here from Guest Changed mind, in this instance was actually an unctrlable since the one was for the Ika Yaki that the lady shunned, saying "I just don't like things with sauce on it. I like it clean!" and the other was a go-go roll that they took one bite of and said they didn't like.
Weather: HOT. into the upper 80s. So different than the chilly night last night ended up being.
Any Special events going on?: Reggae Fest was cancelled.
Who worked?: Clair, Sayo, Joel, Alex CL. Jason SA, Ruthy FR, Grace Host.
Flow of Business, Cuts and Ticket Times:
Nice Mellow Sunday. Nothing like yesterday! Started with the usual crowd and filled up slowly. But never went on a wait, and it was never hectic at all. The kitchen got off to a rough start with Nemo not showing up (Note: Whoever the manager is in the kitchen when an employee doesn't show up, please let the FOH manager know so we're aware of the issue, and to alert the staff. I've asked this before, and I know it doesn't happen very often, but please let's make sure to communicate)
Anyhow, Jersey came in and helped the kitchen get caught up, but in the midst of the craziness, missed a ticket that said Sauce on the Side and put Sauce on the Tofu. Luckily they were able to get a new tofu out to the table in a matter of minutes and the table seemed happy after that (the tofu was for the child). Also, we were up a few Bentos at one point, but sold them later on. A rocky start to the day but they got their bearings and were off to a fine job later on.
Lots of UFO's in food today- had a piece of plastic bag in Udon and a rather large Unagi bone in a gogo roll. Luckily, both tables were understanding. I comp'd the Udon, but the Unagi bone was in her last bite and she was okay with it so I didn't comp it.
I cut down to 2 on at 2pm and hoped it wouldn't be another day like yesterday, though I wasn't feeling that it was anyway. And the day wrapped up smoothly
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs?:
So I think I killed a small roach near the service station. It was crawling on the corner where the cubbies are. I will talk more about the plan with ABC on Monday, but at this point, I'm getting really nervous about what is in this place.
86'd items/ need more?
Saturday 4.18.15
Written By: Elizabeth
LY Lunch Sales: $2149
Projected Sales: $2963
TY Lunch Sales: $2855
+/- : +33% LY and -$108 PS
Lunch Covers: 138
Avg PPA: $20.60
LY Dinner Sales: $7642
Projected Sales: $7683
TY Dinner Sales: $8134
+/- : +6% LY and +$451 PS
Dinner Covers: 258
Avg PPA: $31.53
For the day we ended 12% over LY and +$343 PS
Previous Days Labor %: 13.51%
Previous Days Comps %: 3.51% and 25.39% Controllable! yikes.
Weather: muggy for the day, then downpour later at night and cooled off significantly. 70s/50s
Any Special events going on?:
Who worked?:
Lunch: Clair, joel, Naoto, Johnny CL. Nate host, Hiroe FR, Jason SA
Dinner: Naoto, Alex, Sayo, Camacho, Dusten CL. Ruthy/Nate Host, Clair CT, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch was slow until 2:30. Then, 30 mintues before close, everyone wanted to come in for lunch. I was already down to Johnny and Clair, so it got really hectic. Clair asked me why we kept seating everyone in her section and I tried to explain that it was the only section with tables open. She was getting visibly pissed off. So I told Nate not to seat her anymore, and Johnny picked up A7. I picked up B4 and B8 and got their orders in since they came in right at 2:55. Transferred it to Johnny after they were set up with plates, clear soups and set ups. Johnny rang $985 in lunch sales today. A bulk of which came in the last 30 minutes. I will never makes cuts on a Saturday again. This was nightmare-ish.
Dinner: Dinner was busy. We filled up by 6 and went on a wait. The wait seemed slow and easy- folks waited on the patio and had drinks and the night was moving along fine. Then around 9:15 the rain came. And it poured and everyone scuttled inside. Then an 8 top walked in of young 20's kids- it seemed some were drinking beforehand and they were getting a little rowdy in the lobby. We had a 6 top on the books for 9:30, but by 9:45 they were a no show, so we sent the rowdy group in the PR. Naoto took great care of them. he's a pro when it comes to dealing with difficult tables, especially when it comes to having to cut someone off. I told him that one of the guys in the room was cut off. They handled it okay, but there was the "spokesman" of the group that talked with Naoto outside the PR and Naoto told them that as soon as they got some food in their bellies he would bring out hot sake for them to share. Again, he did a great job handling the whole situation. We didn't get off the wait until about 10:30, at which point I cut down to 2 on. I cut Nate at 10 because we only had 3 on the waitlist.
Other than that, just a few odd ducks in tonight: like the ladies at B5 that hated our wine selection because we didn't have Chardonnay. And A2 who kept cutting Alex off and then after eating a few bites of her Ika-Yaki sent it back and when I asked if it was okay she said "I don't like my food to have sauces on it. I like it clean". So a few odd ones. But all in all, a smooth night.
Had 2 complaints on the amount of oil in the Farm Salad dressing. I talked with Jersey about this once before and it was because Basilio was making it. Tonight I went back and asked Daniel what was going on with it and he said he already talked to Basilio. But I'm not sure why Basilio is making the farm salad dressing to begin with. Prep is okay but he can't work the line. Unless I'm unaware of his skill in that department, which please, correct me if I'm wrong.
Specials?
Ika Salad: 7
Japanese Potato Salad: 3
Tsk Carp: 7
Smokin' Sash: 4
3 Staff members that stood out (why/how):
*See above about Naoto.
*Saw Dusten extend himself beyond his section tonight and helped water a few tables. Alex pointed it out to me.
*Nate did a great job hosting this afternoon, and helping out during the crazy after 2:30 rush.
Any VIP's in?
Lunch: Kaya, Kenny & friends,Spicy Tonkotsu guy, and other sushi bar regular that always talks to take.
Dinner: no familiar faces tonight.
Comps& Void Detail:
Owner comp for Kaya and her friend, Ika Yaki DNL, Prosecco DNL (for the B5 wine haters), Gogo DNL,
R&M needs?:
Daniel just told me the grease trap is completely full. he is calling them now. But the last time i talked with them they told me that pick up (and relocating it to inside the fence) would be the week of the 20th (this coming week)
86'd items/ need more?
LY Lunch Sales: $2149
Projected Sales: $2963
TY Lunch Sales: $2855
+/- : +33% LY and -$108 PS
Lunch Covers: 138
Avg PPA: $20.60
LY Dinner Sales: $7642
Projected Sales: $7683
TY Dinner Sales: $8134
+/- : +6% LY and +$451 PS
Dinner Covers: 258
Avg PPA: $31.53
For the day we ended 12% over LY and +$343 PS
Previous Days Labor %: 13.51%
Previous Days Comps %: 3.51% and 25.39% Controllable! yikes.
Weather: muggy for the day, then downpour later at night and cooled off significantly. 70s/50s
Any Special events going on?:
Who worked?:
Lunch: Clair, joel, Naoto, Johnny CL. Nate host, Hiroe FR, Jason SA
Dinner: Naoto, Alex, Sayo, Camacho, Dusten CL. Ruthy/Nate Host, Clair CT, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch was slow until 2:30. Then, 30 mintues before close, everyone wanted to come in for lunch. I was already down to Johnny and Clair, so it got really hectic. Clair asked me why we kept seating everyone in her section and I tried to explain that it was the only section with tables open. She was getting visibly pissed off. So I told Nate not to seat her anymore, and Johnny picked up A7. I picked up B4 and B8 and got their orders in since they came in right at 2:55. Transferred it to Johnny after they were set up with plates, clear soups and set ups. Johnny rang $985 in lunch sales today. A bulk of which came in the last 30 minutes. I will never makes cuts on a Saturday again. This was nightmare-ish.
Dinner: Dinner was busy. We filled up by 6 and went on a wait. The wait seemed slow and easy- folks waited on the patio and had drinks and the night was moving along fine. Then around 9:15 the rain came. And it poured and everyone scuttled inside. Then an 8 top walked in of young 20's kids- it seemed some were drinking beforehand and they were getting a little rowdy in the lobby. We had a 6 top on the books for 9:30, but by 9:45 they were a no show, so we sent the rowdy group in the PR. Naoto took great care of them. he's a pro when it comes to dealing with difficult tables, especially when it comes to having to cut someone off. I told him that one of the guys in the room was cut off. They handled it okay, but there was the "spokesman" of the group that talked with Naoto outside the PR and Naoto told them that as soon as they got some food in their bellies he would bring out hot sake for them to share. Again, he did a great job handling the whole situation. We didn't get off the wait until about 10:30, at which point I cut down to 2 on. I cut Nate at 10 because we only had 3 on the waitlist.
Other than that, just a few odd ducks in tonight: like the ladies at B5 that hated our wine selection because we didn't have Chardonnay. And A2 who kept cutting Alex off and then after eating a few bites of her Ika-Yaki sent it back and when I asked if it was okay she said "I don't like my food to have sauces on it. I like it clean". So a few odd ones. But all in all, a smooth night.
Had 2 complaints on the amount of oil in the Farm Salad dressing. I talked with Jersey about this once before and it was because Basilio was making it. Tonight I went back and asked Daniel what was going on with it and he said he already talked to Basilio. But I'm not sure why Basilio is making the farm salad dressing to begin with. Prep is okay but he can't work the line. Unless I'm unaware of his skill in that department, which please, correct me if I'm wrong.
Specials?
Ika Salad: 7
Japanese Potato Salad: 3
Tsk Carp: 7
Smokin' Sash: 4
3 Staff members that stood out (why/how):
*See above about Naoto.
*Saw Dusten extend himself beyond his section tonight and helped water a few tables. Alex pointed it out to me.
*Nate did a great job hosting this afternoon, and helping out during the crazy after 2:30 rush.
Any VIP's in?
Lunch: Kaya, Kenny & friends,Spicy Tonkotsu guy, and other sushi bar regular that always talks to take.
Dinner: no familiar faces tonight.
Comps& Void Detail:
Owner comp for Kaya and her friend, Ika Yaki DNL, Prosecco DNL (for the B5 wine haters), Gogo DNL,
R&M needs?:
Daniel just told me the grease trap is completely full. he is calling them now. But the last time i talked with them they told me that pick up (and relocating it to inside the fence) would be the week of the 20th (this coming week)
86'd items/ need more?
Friday, April 17, 2015
Friday 4.17.15
Written By:Elizabeth
LY Lunch Sales:$2201
Projected Sales:$2316
TY Lunch Sales:$2254
+/- : 2% over LY and $62 shy of PS
Lunch Covers:122
Avg PPA:$18.48
LY Dinner Sales: $7174
Projected Sales: $7683
TY Dinner Sales: $7269
+/- : +1% LY and -$22 PS!
Dinner Covers: 264
Avg PPA: $27.53
For the day: $9523/ 2% over LY and short just $84 from total projected sales!
Previous Days Labor %: 16.81%
Previous Days Comps %: 2.92% but 13.61% Ctrl. ($15 in recovery)
Weather: Muggy and warm. Sunny in the morning. Overcast in afternoon.
Any Special events going on?:
Who worked?:
Lunch: Alex, Krystin, Mandy, Kate CL. Jason FR, Josh SA, Grace Host
Dinner: Alex, Krystin, Johnny, Clair, Dusten CL. Grace/Ruthy Host, Jason SA, Sigele FR.
Flow of Business, Cuts and Ticket Times:
Lunch was busy. filled up by noon and went on a short wait during that hour. Slowed down around 1, so I cut Alex, then went 2 on at 1:30. No long ticket times or major issues other than the rice bowl debacle.
So it seems that green tea ice cream is being consolidated into quart containers and the servers were told to use them first. However, when the ice cream is transplanted from one to the other, it freezes up and becomes one solid rock of ice, making it unscoop-able. Can we stop doing this? I understand that we need to make more room in the freezer for the other ice cream container, but we end up throwing away the quart containers because they are freezer-burnt and solid as a rock.
Maybe Kayo can chime in on this and let us know what is right. I did some digging but couldn't find a solid answer:
This morning at 11am we had a 6-top reso for the PR. it was that old dude with the beard that always comes in with his wife and usually a baby or family of 5. He and his wife look like old hippies, but I know he spent some time in Japan. Anyhow, they were in the party room, and ordered a 300ml of Bride of Fox. Alex brought it out and set it on the table and walked away. Now, in my own personal opinion, regardless of anything, the server should always present and pour the sake, not just set it down and walk away. However, Alex said she remembered hearing Yoed talk about presenting Sake- and that it isn't presented like wine, it is instead presented to whoever ordered the bottle and left with them, so that they may present to it their "guests" and pour it out for their guests. Now, while I think that would be appropriate for Japanese business men, I don't think its the right call to make when it comes to a family situation, not to mention a family that is not Japanese. So, the question remains: what is the right way to serve a bottle of sake to a table? Open and pour for everyone, or present it to the "host" of the group and have them open and pour.?
Dinner:
We started with a few parties waiting in the lobby and I thought it was going to be off to the races immediately. However after the few parties came in and half the dining room filled up, it slowed down. Then, almost all at once, we were on a wait, around 6:30. It was pretty hectic for a minute when about 8 parties all walked in one behind the next. I told Ruthy to stay put at the ipad and have Grace run everything. That seemed to work well and kept them organized. At the height of the wait we 23 parties waiting to be sat and the quote time was 1:15. Most of the night ran pretty smoothly except for this one party. Steven. They said a party of 3, then we paged them, called their name out and even called them. We gave them the 5 minute window, did all those things, and then called it a no show. Then they walked in and said they were going to be 5. Ruthy asked if they were complete and they said no. We told them they needed to be complete to be sat and that is when all hell broke loose. The guy got up in my face and continued to go and on about what is the difference if it's the same size table. he went on and on continuing to challenge me on it. Finally he let me explain why we do so and that they would be the very first table on the list. He didn't want to back down, but a girl in their group intercepted it and said ok they would wait. Good thing too, their party wasn't complete for another 25 mintues! And like Murphys Law goes, it was just as we had paged another 5 top for A6. So I talked with the other 5 top, bought them a round of drinks so I could get the pain in the a$$ Steven sat. The other 5-top was a group of ladies and were super nice. I never mind doing recovery for people that are nice to me. They were very understanding and pleasant.
After that, the night went on smoothly. We got off the wait around 10:30. I cut Krystin & Alex at 9:50, and we kept 3 on until close. It got a little hairy around 10:30 when we were hitting 45 minutes for rolls, but most of the tables had kitchen food to keep them occupied.
On a side note: I ordered the Age-Dashi tofu for my dinner tonight and it was the best Age-dashi I've Ever had here! Delicious!!! The tofu was cooked to perfection.
Specials?
Tsk Carp/Set: 5/13
Kimchi Pickles:17
Eggplant:16
All Star:12
3 Staff members that stood out (why/how):
*Ruthy did a great job handling the busy night- there were a few hangry people coming in early on and she held her own.
*Johnny was a superstar team player helping in other sections and watering and prebussing when he could
*Sayo did a fantastic job cocktailing tonight (like I knew she would) and she never complained once. Always an upbeat attitude from her (for the most part)
Any VIP's in?
Shannon (Johnnys Wife), Rachel & Carlos, Roger & friends.
Comps& Void Detail:
Recovery Drinks for Amy on waitlist, Kome Promo Bucks, Guest changed mind for Spicy Miso at lunch, Family Friends to Roger, Emp day off for Shannon
Speaking of Kome Promo Bucks, I have changed the Kome Bucks to Kome Bucks (Emp) this is to be used when Employees turn in their Kome BUcks. Then I changed the Promo comp to read Promo/Kome Bucks, this is for the new red $15 Kome bucks we just started handing out, or for things like free ice cream with check in, or anything Promotional related.
R&M needs?:
Had a lunch ticket for a Bento not print anywhere. When I asked Rick about this and others he mentioned that it likely has to do with how "old" our server is (that being the back office computer) he went on to tell me that now-a-days computers are made to only really last about 3 years, and we are probably coming up on having this computer past it's prime. Either that or we can reinstall windows. The least costly of the two would be to buy a new tower for our computer system. These run about $300-$500.
My other suggestion is that we look into getting Aloha and move away from the glitchy Future POS. Aloha offers 24/7 tech support (no more wondering if Rick will get back to us or now) and Aloha is also just a better platform. Leary has a contact and is going to reach out for pricing.
86'd items/ need more?
We need a new wet floor sign.
LY Lunch Sales:$2201
Projected Sales:$2316
TY Lunch Sales:$2254
+/- : 2% over LY and $62 shy of PS
Lunch Covers:122
Avg PPA:$18.48
LY Dinner Sales: $7174
Projected Sales: $7683
TY Dinner Sales: $7269
+/- : +1% LY and -$22 PS!
Dinner Covers: 264
Avg PPA: $27.53
For the day: $9523/ 2% over LY and short just $84 from total projected sales!
Previous Days Labor %: 16.81%
Previous Days Comps %: 2.92% but 13.61% Ctrl. ($15 in recovery)
Weather: Muggy and warm. Sunny in the morning. Overcast in afternoon.
Any Special events going on?:
Who worked?:
Lunch: Alex, Krystin, Mandy, Kate CL. Jason FR, Josh SA, Grace Host
Dinner: Alex, Krystin, Johnny, Clair, Dusten CL. Grace/Ruthy Host, Jason SA, Sigele FR.
Flow of Business, Cuts and Ticket Times:
Lunch was busy. filled up by noon and went on a short wait during that hour. Slowed down around 1, so I cut Alex, then went 2 on at 1:30. No long ticket times or major issues other than the rice bowl debacle.
So it seems that green tea ice cream is being consolidated into quart containers and the servers were told to use them first. However, when the ice cream is transplanted from one to the other, it freezes up and becomes one solid rock of ice, making it unscoop-able. Can we stop doing this? I understand that we need to make more room in the freezer for the other ice cream container, but we end up throwing away the quart containers because they are freezer-burnt and solid as a rock.
Maybe Kayo can chime in on this and let us know what is right. I did some digging but couldn't find a solid answer:
This morning at 11am we had a 6-top reso for the PR. it was that old dude with the beard that always comes in with his wife and usually a baby or family of 5. He and his wife look like old hippies, but I know he spent some time in Japan. Anyhow, they were in the party room, and ordered a 300ml of Bride of Fox. Alex brought it out and set it on the table and walked away. Now, in my own personal opinion, regardless of anything, the server should always present and pour the sake, not just set it down and walk away. However, Alex said she remembered hearing Yoed talk about presenting Sake- and that it isn't presented like wine, it is instead presented to whoever ordered the bottle and left with them, so that they may present to it their "guests" and pour it out for their guests. Now, while I think that would be appropriate for Japanese business men, I don't think its the right call to make when it comes to a family situation, not to mention a family that is not Japanese. So, the question remains: what is the right way to serve a bottle of sake to a table? Open and pour for everyone, or present it to the "host" of the group and have them open and pour.?
Dinner:
We started with a few parties waiting in the lobby and I thought it was going to be off to the races immediately. However after the few parties came in and half the dining room filled up, it slowed down. Then, almost all at once, we were on a wait, around 6:30. It was pretty hectic for a minute when about 8 parties all walked in one behind the next. I told Ruthy to stay put at the ipad and have Grace run everything. That seemed to work well and kept them organized. At the height of the wait we 23 parties waiting to be sat and the quote time was 1:15. Most of the night ran pretty smoothly except for this one party. Steven. They said a party of 3, then we paged them, called their name out and even called them. We gave them the 5 minute window, did all those things, and then called it a no show. Then they walked in and said they were going to be 5. Ruthy asked if they were complete and they said no. We told them they needed to be complete to be sat and that is when all hell broke loose. The guy got up in my face and continued to go and on about what is the difference if it's the same size table. he went on and on continuing to challenge me on it. Finally he let me explain why we do so and that they would be the very first table on the list. He didn't want to back down, but a girl in their group intercepted it and said ok they would wait. Good thing too, their party wasn't complete for another 25 mintues! And like Murphys Law goes, it was just as we had paged another 5 top for A6. So I talked with the other 5 top, bought them a round of drinks so I could get the pain in the a$$ Steven sat. The other 5-top was a group of ladies and were super nice. I never mind doing recovery for people that are nice to me. They were very understanding and pleasant.
After that, the night went on smoothly. We got off the wait around 10:30. I cut Krystin & Alex at 9:50, and we kept 3 on until close. It got a little hairy around 10:30 when we were hitting 45 minutes for rolls, but most of the tables had kitchen food to keep them occupied.
On a side note: I ordered the Age-Dashi tofu for my dinner tonight and it was the best Age-dashi I've Ever had here! Delicious!!! The tofu was cooked to perfection.
Specials?
Tsk Carp/Set: 5/13
Kimchi Pickles:17
Eggplant:16
All Star:12
3 Staff members that stood out (why/how):
*Ruthy did a great job handling the busy night- there were a few hangry people coming in early on and she held her own.
*Johnny was a superstar team player helping in other sections and watering and prebussing when he could
*Sayo did a fantastic job cocktailing tonight (like I knew she would) and she never complained once. Always an upbeat attitude from her (for the most part)
Any VIP's in?
Shannon (Johnnys Wife), Rachel & Carlos, Roger & friends.
Comps& Void Detail:
Recovery Drinks for Amy on waitlist, Kome Promo Bucks, Guest changed mind for Spicy Miso at lunch, Family Friends to Roger, Emp day off for Shannon
Speaking of Kome Promo Bucks, I have changed the Kome Bucks to Kome Bucks (Emp) this is to be used when Employees turn in their Kome BUcks. Then I changed the Promo comp to read Promo/Kome Bucks, this is for the new red $15 Kome bucks we just started handing out, or for things like free ice cream with check in, or anything Promotional related.
R&M needs?:
Had a lunch ticket for a Bento not print anywhere. When I asked Rick about this and others he mentioned that it likely has to do with how "old" our server is (that being the back office computer) he went on to tell me that now-a-days computers are made to only really last about 3 years, and we are probably coming up on having this computer past it's prime. Either that or we can reinstall windows. The least costly of the two would be to buy a new tower for our computer system. These run about $300-$500.
My other suggestion is that we look into getting Aloha and move away from the glitchy Future POS. Aloha offers 24/7 tech support (no more wondering if Rick will get back to us or now) and Aloha is also just a better platform. Leary has a contact and is going to reach out for pricing.
86'd items/ need more?
We need a new wet floor sign.
Thursday, April 16, 2015
Thursday PM 4.16.15
Written By: Elizabeth
LY Dinner Sales: $5197
Projected Sales: $5363
TY Dinner Sales: $5386
+/- : +4% LY and +$23 PS!
Dinner Covers: 196
Avg PPA: $27.44
For the day we beat LY by 4% and PS by $54! Woohoo!
Previous Days Labor %: 14.73%
Previous Days Comps %: 4.09% and 2.62% Ctrl.
Weather: rained a little bit (forecasted thunderstorms but got no such thing), muggy after (rain let up by 7pm)
Any Special events going on?:
Who worked?: Stephanie, Sayo, Kate, Camacho, Dusten CL> Ruthy/Josh Host, Mandy FR, Nate SA
Flow of Business, Cuts and Ticket Times:
busy night. Picked up around 6:30 and we went on a wait and stayed on a wait until about 9:30ish. The night would have been smooth if the POS didn't crash. It was out for the majority of the night (offline that is) and it became pretty stressful. Also, during that same time the CO2 went out and I had to change the tank. And the hosts were needing some direction and organization in helping to get drinks, so there was some hecticness going on. Overall, we got the issue fixed (the new anti-virus software I downloaded ended up having a firewall on it that was blocking the POS). The only hiccup I had was with some long ticket times for rolls. A3 was pretty pissy about the whole thing. I asked Take to rush A3's rolls and in the meantime he made me 2 spicy scallops to bring over to them to keep them at bay. They seemed very happy in the end. Another episode of the Hangry people.
Cut down to 2 on at 9:35. Didn't cut support because we were still pretty busy up until the very end.
Specials?
Tsk Set 4
Hama/SakeToro Carp 10
Eggplant 10
Fried Kimchi 21
All Star: 3
3 Staff members that stood out (why/how):
Josh and Ruthy worked well together, though they did get a little scattered at points. I would look over and no one was at the host stand.
Any VIP's in?
Neil, Old KM Jason (creeper! I wouldn't come out of the office until he left...then he knocked on the door to give me the creeper smile and say "whats up")
Comps& Void Detail:
FNF to Jason, and a guy that use to do events at the Highball. Recovery 25% off for the 25 minute rolls and cranky pants at A3.
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $5197
Projected Sales: $5363
TY Dinner Sales: $5386
+/- : +4% LY and +$23 PS!
Dinner Covers: 196
Avg PPA: $27.44
For the day we beat LY by 4% and PS by $54! Woohoo!
Previous Days Labor %: 14.73%
Previous Days Comps %: 4.09% and 2.62% Ctrl.
Weather: rained a little bit (forecasted thunderstorms but got no such thing), muggy after (rain let up by 7pm)
Any Special events going on?:
Who worked?: Stephanie, Sayo, Kate, Camacho, Dusten CL> Ruthy/Josh Host, Mandy FR, Nate SA
Flow of Business, Cuts and Ticket Times:
busy night. Picked up around 6:30 and we went on a wait and stayed on a wait until about 9:30ish. The night would have been smooth if the POS didn't crash. It was out for the majority of the night (offline that is) and it became pretty stressful. Also, during that same time the CO2 went out and I had to change the tank. And the hosts were needing some direction and organization in helping to get drinks, so there was some hecticness going on. Overall, we got the issue fixed (the new anti-virus software I downloaded ended up having a firewall on it that was blocking the POS). The only hiccup I had was with some long ticket times for rolls. A3 was pretty pissy about the whole thing. I asked Take to rush A3's rolls and in the meantime he made me 2 spicy scallops to bring over to them to keep them at bay. They seemed very happy in the end. Another episode of the Hangry people.
Cut down to 2 on at 9:35. Didn't cut support because we were still pretty busy up until the very end.
Specials?
Tsk Set 4
Hama/SakeToro Carp 10
Eggplant 10
Fried Kimchi 21
All Star: 3
3 Staff members that stood out (why/how):
Josh and Ruthy worked well together, though they did get a little scattered at points. I would look over and no one was at the host stand.
Any VIP's in?
Neil, Old KM Jason (creeper! I wouldn't come out of the office until he left...then he knocked on the door to give me the creeper smile and say "whats up")
Comps& Void Detail:
FNF to Jason, and a guy that use to do events at the Highball. Recovery 25% off for the 25 minute rolls and cranky pants at A3.
R&M needs?:
86'd items/ need more?
Thursday AM Recap 4/16/15
Written By:Leary
LY Lunch Sales: $1792
Projected Sales: $1843 (+$30.90)
TY Lunch Sales: $1873.90
+/- : +81.90, + 5%
Lunch Covers: 107
Avg PPA: $17.51
Previous Days Labor %: 14.73%
Previous Days Comps %: 4.09 % Controllable: 2.62%
Weather: Cloudy and warm, Mid 80s
Any Special events going on?:
Who worked?:
Joel, Sophia, Clair, Jason Cl, Josh SA, Junko H, Mandy FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch shift. Had steady flow of tables, and filled up by 1215. Died off around 1 so I went 2 on. Had a second pop around 115, and filled up again. Jason and Clair handled it very well. Had to comp a Lunch Tempura because it didn't print on the ticket. Hit the table about 15 minutes after the first item. The lady was very understanding, and enjoyed the lunch. All other ticket times were good.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Sean from Parkside
Comps& Void Detail:
Recovery Comped a Lunch Tempura that did not print
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1792
Projected Sales: $1843 (+$30.90)
TY Lunch Sales: $1873.90
+/- : +81.90, + 5%
Lunch Covers: 107
Avg PPA: $17.51
Previous Days Labor %: 14.73%
Previous Days Comps %: 4.09 % Controllable: 2.62%
Weather: Cloudy and warm, Mid 80s
Any Special events going on?:
Who worked?:
Joel, Sophia, Clair, Jason Cl, Josh SA, Junko H, Mandy FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch shift. Had steady flow of tables, and filled up by 1215. Died off around 1 so I went 2 on. Had a second pop around 115, and filled up again. Jason and Clair handled it very well. Had to comp a Lunch Tempura because it didn't print on the ticket. Hit the table about 15 minutes after the first item. The lady was very understanding, and enjoyed the lunch. All other ticket times were good.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Sean from Parkside
Comps& Void Detail:
Recovery Comped a Lunch Tempura that did not print
R&M needs?:
86'd items/ need more?
Wednesday 4/15/15
Written By: Leary
LY Lunch Sales: $1249
Projected Sales: $1418 (+376.50)
TY Lunch Sales: $1794.50
+/- : +$545.50, +44%
Lunch Covers: The number was inaccurate (28). I will talk to Junko tomorrow about ensuring the count is right.
Avg PPA:
LY Dinner Sales: $5467
Projected Sales: $5511 (-$1325.75)
TY Dinner Sales: $4158.25
+/- : -$1308.75, -24%
Dinner Covers: 165
Avg PPA: $25.20
Previous Days Labor %: 17.55%
Previous Days Comps %: 7.93% Controllable: 5.07%
Weather:Really pretty sunny day, mid 80s, mild evening low 70s
Any Special events going on?: Tax Day
Who worked?:
Lunch: Krystin, Alex, Sayo, Johnny Cl, Sigele FR, Josh SA, Junko H
Dinner: Krystin, Naoto, Mandy, Clair, Sophia CL
Flow of Business, Cuts and Ticket Times:
Lunch was mellow, but we had a decent pop at the end. only about half full by 1 so I went 2 on. Got a little late pop, and most of the seats filled up. Johnny and Sayo handled it well with a little help. Ticket times were good. Had an issue with a lady complaining about her madai nigiri. There was a vein running through it, and she couldn't chew through it. I tried to talk to her about it and offer another piece. She was really rude about it, and was talking very loudly about it so I replaced them with the sake toro that she wanted instead. I just really wanted her to be quiet so the other guests wouldn't hear her loud rude criticisms.
Dinner was slow with a couple of decent pops. Really slow happy hour, but it was beautiful outside so I think a lot folks were outside. Picked up after 630, and we had a small wait between 7-730. Came off the wait started to empty out so I went 4 on. Went on another small wait between 815-845. It was strong crew tonight so they handled it fine. Stayed pretty full and steady until the end. Ticket times were mostly good. Had a 23 min temp spec during the second pop, but the guests were understanding.
Specials?
Temp Cuke-2
Kit Spec- 8
Carp Spec- 2
All Star-5
Bitch's Brew- 14
3 Staff members that stood out (why/how):
Any VIP's in?
Elizabeth, Aaron, Shayne
Comps& Void Detail:
Emp Day Off
3 Promo Comps for soft serve
Kome Bucks for prizes
Kitchen Error 2 Madai Nigiri
R&M needs?:
LY Lunch Sales: $1249
Projected Sales: $1418 (+376.50)
TY Lunch Sales: $1794.50
+/- : +$545.50, +44%
Lunch Covers: The number was inaccurate (28). I will talk to Junko tomorrow about ensuring the count is right.
Avg PPA:
LY Dinner Sales: $5467
Projected Sales: $5511 (-$1325.75)
TY Dinner Sales: $4158.25
+/- : -$1308.75, -24%
Dinner Covers: 165
Avg PPA: $25.20
Previous Days Labor %: 17.55%
Previous Days Comps %: 7.93% Controllable: 5.07%
Weather:Really pretty sunny day, mid 80s, mild evening low 70s
Any Special events going on?: Tax Day
Who worked?:
Lunch: Krystin, Alex, Sayo, Johnny Cl, Sigele FR, Josh SA, Junko H
Dinner: Krystin, Naoto, Mandy, Clair, Sophia CL
Flow of Business, Cuts and Ticket Times:
Lunch was mellow, but we had a decent pop at the end. only about half full by 1 so I went 2 on. Got a little late pop, and most of the seats filled up. Johnny and Sayo handled it well with a little help. Ticket times were good. Had an issue with a lady complaining about her madai nigiri. There was a vein running through it, and she couldn't chew through it. I tried to talk to her about it and offer another piece. She was really rude about it, and was talking very loudly about it so I replaced them with the sake toro that she wanted instead. I just really wanted her to be quiet so the other guests wouldn't hear her loud rude criticisms.
Dinner was slow with a couple of decent pops. Really slow happy hour, but it was beautiful outside so I think a lot folks were outside. Picked up after 630, and we had a small wait between 7-730. Came off the wait started to empty out so I went 4 on. Went on another small wait between 815-845. It was strong crew tonight so they handled it fine. Stayed pretty full and steady until the end. Ticket times were mostly good. Had a 23 min temp spec during the second pop, but the guests were understanding.
Specials?
Temp Cuke-2
Kit Spec- 8
Carp Spec- 2
All Star-5
Bitch's Brew- 14
3 Staff members that stood out (why/how):
Any VIP's in?
Elizabeth, Aaron, Shayne
Comps& Void Detail:
Emp Day Off
3 Promo Comps for soft serve
Kome Bucks for prizes
Kitchen Error 2 Madai Nigiri
R&M needs?:
Lots of computer issues today. Windows office stopped working again. Seems like a virus has been corrupting some files. Microsoft tech support was down until after 5. Reached out to Rick. He suggested getting more thorough virus protection. I agree. He suggested Norton. They've been the standard virus software for a long time so I think it would be more reliable. He also said that if our computer was more then 3 years old that we should probably replace it to ensure reliability. Also, the left POS terminal crashed 3 times today and put itself in safe mode once. Credit cards stopped processing 3 times as well. I'd restart card processing in the back, and then they came back up fine, then 30 minutes stop again. Microsoft tech support spent about 1 1/2 hours fixing corrupted files and reinstalling office. The system was slow at first after they were done, but then seem to work ok. I will send Rick more details tomorrow.
I fixed the coffee maker by removing the defective part, but it must be brewed with the lid off.
86'd items/ need more?
86'd items/ need more?
Tuesday, April 14, 2015
Tuesday Recap 4/14/15
Written By: Leary
LY Lunch Sales: $1624
Projected Sales: $1759 (-457.10)
TY Lunch Sales: $1301.90
+/- : -$322.10, -20%
Lunch Covers:79
Avg PPA: $16.48
LY Dinner Sales: $4588
Projected Sales: $4911 (-$595.90)
TY Dinner Sales: $4315.10
+/- : -$272.90, -6%
Dinner Covers:143
Avg PPA: $30.18
Previous Days Labor %: 19.71%
Previous Days Comps %: 6.31% Controllable: 2.29%
Weather:A little cooler and sunny, Mid 70s during the day, Mid to low 60s at night.
Any Special events going on?:
Who worked?:
Lunch: Clair, Alex, Mandy, Krystin Cl, Josh SA, Junko H, Sigele FR
Dinner: Clair, Mandy, Alex, Sophia, Jason Cl, Saki SA, Nate H, Sigele FR
Flow of Business, Cuts and Ticket Times:
Lunch was another slow one. Sushi Bar never filled. Most of the tables were sat by 1230, but quickly died out. Went 1 on at 115. We got another 6-7 tables in the next 20 minutes, but then nothing. No customer issues. Ticket times were solid.
Dinner was mellow but steady. Never really went on a wait. Had a 6 top that waited 20 minutes, and a couple of 2 tops that waited for a minute while we resat tables. We stayed mostly full between 730-830. Went 3 on at 830, and 2 on at 9. Had some nice later tables that came to spend some money. It really gave sales and the PPA a nice boost at the end. The plates I saw looked really nice. Kazu's presentation on the carpaccio special was really nice. Lots of happy guests tonight. Ticket times were mostly good. Had a 25 minute Gyoza at the very end that I had to comp. The guests wanted to cancel because they had received all the other items, but it was already made and I gave it to them for the inconvenience.
Specials?
Temp Spec- 9 (sold out)
Beef Tataki- 8
T Set- 4
Carp Spec- 8
Tarantula Hand Roll- 9
3 Staff members that stood out (why/how):
-Saki does a better job each week
-Krystin was a solid closer today. Handled a good pop at the end of the shift very well.
-Mandy really gives excellent service. She can struggle with extremely high volume pops, but I always know her guests are well taken care off. Had Kayo write Happy Birthday in Japanese for a guest that use to live in Japan. Nice touch.
Any VIP's in?
Aaron & Andy from Contigo
Shayne
Lynn
Lindsey came in with her sister
Neil
Comps& Void Detail:
Comped 25 minute Gyoza Kitchen Error
Several FNF for VIPs
EMP Day off for Lindsey
Several B Day Comps
Lots of Kome Bucks that Lindsey saved up
R&M needs?:
The coffee maker has some issues. some of the pieces are work out so the coffee is always over flowing. I thoroughly cleaned out every part, and it still isn't working properly. Not sure if it's too late to return it. If so I think I can modify it to work properly.
86'd items/ need more?
LY Lunch Sales: $1624
Projected Sales: $1759 (-457.10)
TY Lunch Sales: $1301.90
+/- : -$322.10, -20%
Lunch Covers:79
Avg PPA: $16.48
LY Dinner Sales: $4588
Projected Sales: $4911 (-$595.90)
TY Dinner Sales: $4315.10
+/- : -$272.90, -6%
Dinner Covers:143
Avg PPA: $30.18
Previous Days Labor %: 19.71%
Previous Days Comps %: 6.31% Controllable: 2.29%
Weather:A little cooler and sunny, Mid 70s during the day, Mid to low 60s at night.
Any Special events going on?:
Who worked?:
Lunch: Clair, Alex, Mandy, Krystin Cl, Josh SA, Junko H, Sigele FR
Dinner: Clair, Mandy, Alex, Sophia, Jason Cl, Saki SA, Nate H, Sigele FR
Flow of Business, Cuts and Ticket Times:
Lunch was another slow one. Sushi Bar never filled. Most of the tables were sat by 1230, but quickly died out. Went 1 on at 115. We got another 6-7 tables in the next 20 minutes, but then nothing. No customer issues. Ticket times were solid.
Dinner was mellow but steady. Never really went on a wait. Had a 6 top that waited 20 minutes, and a couple of 2 tops that waited for a minute while we resat tables. We stayed mostly full between 730-830. Went 3 on at 830, and 2 on at 9. Had some nice later tables that came to spend some money. It really gave sales and the PPA a nice boost at the end. The plates I saw looked really nice. Kazu's presentation on the carpaccio special was really nice. Lots of happy guests tonight. Ticket times were mostly good. Had a 25 minute Gyoza at the very end that I had to comp. The guests wanted to cancel because they had received all the other items, but it was already made and I gave it to them for the inconvenience.
Specials?
Temp Spec- 9 (sold out)
Beef Tataki- 8
T Set- 4
Carp Spec- 8
Tarantula Hand Roll- 9
3 Staff members that stood out (why/how):
-Saki does a better job each week
-Krystin was a solid closer today. Handled a good pop at the end of the shift very well.
-Mandy really gives excellent service. She can struggle with extremely high volume pops, but I always know her guests are well taken care off. Had Kayo write Happy Birthday in Japanese for a guest that use to live in Japan. Nice touch.
Any VIP's in?
Aaron & Andy from Contigo
Shayne
Lynn
Lindsey came in with her sister
Neil
Comps& Void Detail:
Comped 25 minute Gyoza Kitchen Error
Several FNF for VIPs
EMP Day off for Lindsey
Several B Day Comps
Lots of Kome Bucks that Lindsey saved up
R&M needs?:
The coffee maker has some issues. some of the pieces are work out so the coffee is always over flowing. I thoroughly cleaned out every part, and it still isn't working properly. Not sure if it's too late to return it. If so I think I can modify it to work properly.
86'd items/ need more?
Monday Recap 4/13/15
Written By: Leary
LY Dinner Sales: $4488
Projected Sales: $5140 (-$1266.52)
TY Dinner Sales: $3873.48
+/- : -$614.52, -14%
Dinner Covers:140
Avg PPA: $27.67
Weather:Warm Sunny, mid to low 80s
Any Special events going on?:
Who worked?:
Lindsey, Krystin, Kate, Joel, Kate, Jason CL, Josh H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
It was another slow shift. Really sleepy start. Crept up to a wait around 750, but it quickly fizzled out around 830. Went 3 on at 830, 2 on at 9, and cut host at 945. Customers were really happy and enthusiastic about the food tonight. Ticket were mostly solid. Had one 12 minute edamame during the pop, but everything else was good.
Specials?
Temp Spec- 13
Beef Tataki- 6
T Set- 5
Carp Spec- 11
All Star- 8
3 Staff members that stood out (why/how):
-Hector really seems to be doing a really good job. His plating was really nice tonight.
-Josh is nice to have at the host stand. His attention detail is excellent.
-Joel and Jason did a really good job as closers. Joel has been seeming to do a much better job these days. Jason's guest interactions are always superb.
Any VIP's in?
Teresa from Hillside
Comps& Void Detail:
Lots of SIN Discounts tonight
Bday Comps
Promo discount ( 1 for Yelp check in)
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $4488
Projected Sales: $5140 (-$1266.52)
TY Dinner Sales: $3873.48
+/- : -$614.52, -14%
Dinner Covers:140
Avg PPA: $27.67
Weather:Warm Sunny, mid to low 80s
Any Special events going on?:
Who worked?:
Lindsey, Krystin, Kate, Joel, Kate, Jason CL, Josh H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
It was another slow shift. Really sleepy start. Crept up to a wait around 750, but it quickly fizzled out around 830. Went 3 on at 830, 2 on at 9, and cut host at 945. Customers were really happy and enthusiastic about the food tonight. Ticket were mostly solid. Had one 12 minute edamame during the pop, but everything else was good.
Specials?
Temp Spec- 13
Beef Tataki- 6
T Set- 5
Carp Spec- 11
All Star- 8
3 Staff members that stood out (why/how):
-Hector really seems to be doing a really good job. His plating was really nice tonight.
-Josh is nice to have at the host stand. His attention detail is excellent.
-Joel and Jason did a really good job as closers. Joel has been seeming to do a much better job these days. Jason's guest interactions are always superb.
Any VIP's in?
Teresa from Hillside
Comps& Void Detail:
Lots of SIN Discounts tonight
Bday Comps
Promo discount ( 1 for Yelp check in)
R&M needs?:
86'd items/ need more?
Monday, April 13, 2015
Tuesday 4/13/15 lunch recap
Written By: Dusten
LY Lunch Sales: 1527
Projected Sales: 1683
TY Lunch Sales: 1733
+/- : 14% up from LY and $50 over projected
Lunch Covers: 95
Avg PPA: 18.24
Previous Days Labor %: 22.59
Previous Days Comps %: 15% 2.69% controllable. Those numbers are high due to the Daruma party. And about that: the owner comp button removes any trace of the ticket from the servers sales which means there is no tip out for support staff. I know that is isn't common to have such a significant ticket comped, however I don't feel it is fair that support staff gets nothing for their efforts, particularly when the server still gets a tip.
Weather: Sunny, warm, muggy.
Who worked?: Lindsey, Krystin, Sayo, Johnny CL, Hiroe FR, Josh SA and Junko Hosting
Flow of Business, Cuts and Ticket Times: Pretty normal Monday. No craziness. No wait but tables kept moving. No ticket times out of control. No misrings or problems with customers. Things stayed steady up until close.
3 Staff members that stood out (why/how):
-Had a brief talk with Josh about prioritizing his duties. I noticed him juggling water and tea pitchers as multiple tables would get up and need to be bussed and reset. I told him that helping fill drinks is great, but turning tables is his number one priority and to listen for "arigato..." or "thank you..." as a clue to know he needs to have already grabbed a tray and be heading out on the floor. As much work as he may need, he is very receptive to advice and takes nothing personally. Whether any of it sticks remains to be seen.
-Krystin is having some health issues as yet undiagnosed. She is toughing it out and does well. I would just keep an eye out for her as I think she is working a lot and tends to wear herself pretty thin.
-Sayo had a table sit until a little after 3pm, long since done eating and refusing to sign their check, despite a few attempts to collect the paperwork so she could be done. Kudos to her for her patience with an oblivious table.
Any VIP's in? Sashimi Steve, Rachel and Carlos. Kelly, a friend of mine, Kate's and Julie Bishop came in with 8 people and sat at the party room later in the service.
Comps& Void Detail: none. none!
R&M needs?:
86'd items/ need more?
LY Lunch Sales: 1527
Projected Sales: 1683
TY Lunch Sales: 1733
+/- : 14% up from LY and $50 over projected
Lunch Covers: 95
Avg PPA: 18.24
Previous Days Labor %: 22.59
Previous Days Comps %: 15% 2.69% controllable. Those numbers are high due to the Daruma party. And about that: the owner comp button removes any trace of the ticket from the servers sales which means there is no tip out for support staff. I know that is isn't common to have such a significant ticket comped, however I don't feel it is fair that support staff gets nothing for their efforts, particularly when the server still gets a tip.
Weather: Sunny, warm, muggy.
Who worked?: Lindsey, Krystin, Sayo, Johnny CL, Hiroe FR, Josh SA and Junko Hosting
Flow of Business, Cuts and Ticket Times: Pretty normal Monday. No craziness. No wait but tables kept moving. No ticket times out of control. No misrings or problems with customers. Things stayed steady up until close.
3 Staff members that stood out (why/how):
-Had a brief talk with Josh about prioritizing his duties. I noticed him juggling water and tea pitchers as multiple tables would get up and need to be bussed and reset. I told him that helping fill drinks is great, but turning tables is his number one priority and to listen for "arigato..." or "thank you..." as a clue to know he needs to have already grabbed a tray and be heading out on the floor. As much work as he may need, he is very receptive to advice and takes nothing personally. Whether any of it sticks remains to be seen.
-Krystin is having some health issues as yet undiagnosed. She is toughing it out and does well. I would just keep an eye out for her as I think she is working a lot and tends to wear herself pretty thin.
-Sayo had a table sit until a little after 3pm, long since done eating and refusing to sign their check, despite a few attempts to collect the paperwork so she could be done. Kudos to her for her patience with an oblivious table.
Any VIP's in? Sashimi Steve, Rachel and Carlos. Kelly, a friend of mine, Kate's and Julie Bishop came in with 8 people and sat at the party room later in the service.
Comps& Void Detail: none. none!
R&M needs?:
86'd items/ need more?
Sunday, April 12, 2015
Sunday 4/12/15 PM recap
Written By: Dusten
LY Dinner Sales: 3925
Projected Sales: 4140
TY Dinner Sales: 4807
+/- : 22% up from LY and $667 over projected-
*does not reflect the owner comp for Daruma party!!
Dinner Covers: 203
Avg PPA: 23.68
Weather: muggy and overcast
Any Special events going on?: Daruma 2 year anniversary
Who worked?: Camacho, Krystin, Joel, Amanda, Kate CL, Jason SA, Hiroe FR, and Josh host
Flow of Business, Cuts and Ticket Times: Tonight seemed busy. We had a number of large tables walk in. 5 tops with kids, a call in reso for 6 people and an 8 top among others. We were nearly full by 6:45pm and on a wait shortly after that. Quote times for tables approached 30 minutes. The wait had died off by 9pm or so. I cut Camacho and Krystin then. I cut Joel at 9:30 and left Mandy and Kate on until close. Kate took the second group in the arty room and I didn't want her to get weeded. I heard nothing of long ticket times.
Specials? 4 beef tataki, 11 temp specials, 3 special rolls, 8 sake toro carpaccio and 3 all stars.
3 Staff members that stood out (why/how):Josh was frantic at the host stand but I think he did a very decent job. I think he was overwhelmed at times and didn't really know where to start sometime. I didn't notice any mistakes on his part... just a bit of a nervous hectic energy. I did notice a few customers thanking him very enthusiastically as they left. He seems to have a way of building a rapport despite somewhat limited interaction.
I saw Krystin cruising around other sections helping out with prebussing and filling waters. Same for Joel.
-Really everyone did a bang up job today. I saw lots of overlapping in helping out neighboring sections. The support staff also did great. Camacho received high praise from the Daruma folks I spoke with- particularly from Naoto. Considering he is one of our own I think that speaks volumes.
Any VIP's in? Old John as always. Shane brought in a group of 8. Annie of Bird's Barbershop- Elizabeth I believe you met her. And of course the Daruma group.
Comps& Void Detail: $15 Kome bucks from two different table, 2x toro sashimi- guest DNL, gyoza- kitchen error, it was burned and the table decided they were full anyways.
$800 owner comp for Kayo & the Daruma group.
R&M needs?:
86'd items/ need more? We could probably stand to get a few more dining room chairs. With a large group in the party room and only a few 5 tops using the other chairs I was pulling chairs from the lobby to accommodate some other tables.
Kitchen needs a new bell.
LY Dinner Sales: 3925
Projected Sales: 4140
TY Dinner Sales: 4807
+/- : 22% up from LY and $667 over projected-
*does not reflect the owner comp for Daruma party!!
Dinner Covers: 203
Avg PPA: 23.68
Weather: muggy and overcast
Any Special events going on?: Daruma 2 year anniversary
Who worked?: Camacho, Krystin, Joel, Amanda, Kate CL, Jason SA, Hiroe FR, and Josh host
Flow of Business, Cuts and Ticket Times: Tonight seemed busy. We had a number of large tables walk in. 5 tops with kids, a call in reso for 6 people and an 8 top among others. We were nearly full by 6:45pm and on a wait shortly after that. Quote times for tables approached 30 minutes. The wait had died off by 9pm or so. I cut Camacho and Krystin then. I cut Joel at 9:30 and left Mandy and Kate on until close. Kate took the second group in the arty room and I didn't want her to get weeded. I heard nothing of long ticket times.
Specials? 4 beef tataki, 11 temp specials, 3 special rolls, 8 sake toro carpaccio and 3 all stars.
3 Staff members that stood out (why/how):Josh was frantic at the host stand but I think he did a very decent job. I think he was overwhelmed at times and didn't really know where to start sometime. I didn't notice any mistakes on his part... just a bit of a nervous hectic energy. I did notice a few customers thanking him very enthusiastically as they left. He seems to have a way of building a rapport despite somewhat limited interaction.
I saw Krystin cruising around other sections helping out with prebussing and filling waters. Same for Joel.
-Really everyone did a bang up job today. I saw lots of overlapping in helping out neighboring sections. The support staff also did great. Camacho received high praise from the Daruma folks I spoke with- particularly from Naoto. Considering he is one of our own I think that speaks volumes.
Any VIP's in? Old John as always. Shane brought in a group of 8. Annie of Bird's Barbershop- Elizabeth I believe you met her. And of course the Daruma group.
Comps& Void Detail: $15 Kome bucks from two different table, 2x toro sashimi- guest DNL, gyoza- kitchen error, it was burned and the table decided they were full anyways.
$800 owner comp for Kayo & the Daruma group.
R&M needs?:
86'd items/ need more? We could probably stand to get a few more dining room chairs. With a large group in the party room and only a few 5 tops using the other chairs I was pulling chairs from the lobby to accommodate some other tables.
Kitchen needs a new bell.
Sunday AM Recap 4/12/15
Written By: Leary
LY Lunch Sales: $1364
Projected Sales: $1681 (-$55.35)
TY Lunch Sales: 1625.65
+/- : + $261.65, +19%
Lunch Covers:102
Avg PPA: $15.94
Previous Days Labor %: 14.91%
Previous Days Comps %: 3%, 2.05%
Weather:Warm, Cloudy, and muggy, low 80s
Any Special events going on?:
Who worked?: Joel Krystin, Alex, Jason CL, Grace H, Josh SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Overall it was slow, and the flow of business was mellow. We never got over half full. Ticket times were fine, and no customer issues besides the Gyu Don. 2 on at 2.
Despite the slow shift there was a definite lack of focus and attention to detail amongst some of the staff. Grace and Josh were pretty off their game. I talked with both of them at the end of their shift about the importance of consistency. I had a wave of plating issues from the kitchen during the one pop. Talked to Jason about his roll as food runner, and being the last line of defense before items hitting the table. He understood. Talked to Daniel about keeping a better eye on items. Maybe a topic for tomorrow's meeting.
Side note: I have been eating Endo rolls lately, because they are the only roll my diet allows. They're always awesome, but wanted to mention a couple of things. Last night it had Sake Toro, which was an awesome surprise, but I had a couple pieces with that hard vein that sometimes ends up in the sake toro. It's an uncomfortable thing to bite into. Today I got a big scale in my roll. My food is free, and I don't care when these things happen because it still tastes good, and I'll eat around it. I am concerned about how they could effect the guests experience, and wanted to share the feedback.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Comped a gyu don because the lady said the meat was too fatty and stringy. I explained that it was made correctly, but she said the menu description didn't say that and she was expecting sushi beef. She simply didn't care for it and wanted a roll instead.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1364
Projected Sales: $1681 (-$55.35)
TY Lunch Sales: 1625.65
+/- : + $261.65, +19%
Lunch Covers:102
Avg PPA: $15.94
Previous Days Labor %: 14.91%
Previous Days Comps %: 3%, 2.05%
Weather:Warm, Cloudy, and muggy, low 80s
Any Special events going on?:
Who worked?: Joel Krystin, Alex, Jason CL, Grace H, Josh SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Overall it was slow, and the flow of business was mellow. We never got over half full. Ticket times were fine, and no customer issues besides the Gyu Don. 2 on at 2.
Despite the slow shift there was a definite lack of focus and attention to detail amongst some of the staff. Grace and Josh were pretty off their game. I talked with both of them at the end of their shift about the importance of consistency. I had a wave of plating issues from the kitchen during the one pop. Talked to Jason about his roll as food runner, and being the last line of defense before items hitting the table. He understood. Talked to Daniel about keeping a better eye on items. Maybe a topic for tomorrow's meeting.
Side note: I have been eating Endo rolls lately, because they are the only roll my diet allows. They're always awesome, but wanted to mention a couple of things. Last night it had Sake Toro, which was an awesome surprise, but I had a couple pieces with that hard vein that sometimes ends up in the sake toro. It's an uncomfortable thing to bite into. Today I got a big scale in my roll. My food is free, and I don't care when these things happen because it still tastes good, and I'll eat around it. I am concerned about how they could effect the guests experience, and wanted to share the feedback.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Comped a gyu don because the lady said the meat was too fatty and stringy. I explained that it was made correctly, but she said the menu description didn't say that and she was expecting sushi beef. She simply didn't care for it and wanted a roll instead.
R&M needs?:
86'd items/ need more?
Saturday Recap 4/11/15
Written By: Leary
LY Dinner Sales: $6983
Projected Sales: $7454 (-$1047)
TY Dinner Sales: 7044.80
+/- : +$21.80, +0%
Dinner Covers: 220
Avg PPA: $31.84
Weather: Cloudy, almost started raining, but didn't. low 70s - upper 60s
Any Special events going on?: Motorcycle racing event
Who worked?:
Lindsey, Naoto, Mandy, Alex, Dusten Cl, Jason & Grcae H, Joel SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a mellow start, and a quiet finish with a really busy middle. Only had a few tables the first hour, but the pop came all at once around 7. It was fast and furious at first, and then we hit a rhythm around 8. Krystin got pretty flustered dealing with some impatient customers, but got some orders, and made some drinks for her, and she was back on track. Stayed on a steady hour wait until after 9. Oddly just died out around 930, and had a pretty sleepy last hour and a half. Went 3 on at 9 and 2 on at 945. Cut first host at 930. Ticket times were mostly good. We did have some 30-35 rolls during the peak of the pop. Kitchen times were solid. Had one yakitori that was just slightly undercooked. Got a remake out quickly, and no comp needed. No other guest issues.
Specials?
Temp Spec- 16
Beef Tataki- 14
T Set- 4
Sake-Toro Carp- 9
All Star Set- 4
3 Staff members that stood out (why/how):
-Jason is the VIP for the evening. He worked his first host shift tonight. He wanted to run the list. I was a little concerned, but he did great. His quote times were good, and his customer interaction was excellent.
-Naoto super helpful as always.
Any VIP's in?
Comps& Void Detail:
Bday promo
Gift Card for a card that didn't swipe properly
Kome Bucks
R&M needs?:
Men's sink seemed to be draining fine. Check it several times tonight with no issues.
Can we get some small bags for the bathroom trash cans? The insides get pretty gross. I can pick some up, but wanted to make sure we weren't going bag-less for a reason.
86'd items/ need more?
LY Dinner Sales: $6983
Projected Sales: $7454 (-$1047)
TY Dinner Sales: 7044.80
+/- : +$21.80, +0%
Dinner Covers: 220
Avg PPA: $31.84
Weather: Cloudy, almost started raining, but didn't. low 70s - upper 60s
Any Special events going on?: Motorcycle racing event
Who worked?:
Lindsey, Naoto, Mandy, Alex, Dusten Cl, Jason & Grcae H, Joel SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a mellow start, and a quiet finish with a really busy middle. Only had a few tables the first hour, but the pop came all at once around 7. It was fast and furious at first, and then we hit a rhythm around 8. Krystin got pretty flustered dealing with some impatient customers, but got some orders, and made some drinks for her, and she was back on track. Stayed on a steady hour wait until after 9. Oddly just died out around 930, and had a pretty sleepy last hour and a half. Went 3 on at 9 and 2 on at 945. Cut first host at 930. Ticket times were mostly good. We did have some 30-35 rolls during the peak of the pop. Kitchen times were solid. Had one yakitori that was just slightly undercooked. Got a remake out quickly, and no comp needed. No other guest issues.
Specials?
Temp Spec- 16
Beef Tataki- 14
T Set- 4
Sake-Toro Carp- 9
All Star Set- 4
3 Staff members that stood out (why/how):
-Jason is the VIP for the evening. He worked his first host shift tonight. He wanted to run the list. I was a little concerned, but he did great. His quote times were good, and his customer interaction was excellent.
-Naoto super helpful as always.
Any VIP's in?
Comps& Void Detail:
Bday promo
Gift Card for a card that didn't swipe properly
Kome Bucks
R&M needs?:
Men's sink seemed to be draining fine. Check it several times tonight with no issues.
Can we get some small bags for the bathroom trash cans? The insides get pretty gross. I can pick some up, but wanted to make sure we weren't going bag-less for a reason.
86'd items/ need more?
Saturday, April 11, 2015
Saturday AM 4.11.15
Written By: Elizabeth
LY Lunch Sales: $1885
Projected Sales: $3145
TY Lunch Sales: $2098
+/- : +11% LY and -$1047 PS (ouch!)
Lunch Covers: 134
Avg PPA: $15.66
Previous Days Labor %:14.72%
Previous Days Comps %: 3% and 4.88% Ctrl.
Weather: overcast and muggy. 70s
Any Special events going on?: Motocross or something at the COTA (every time I see or hear that I think of the real housewives of Beverly Hills...because one of the crazy ladies had a house or something in Cota and always talked about it....and it was annoying)
Who worked?: Krystin, Lindsey, Sophia, Johnny CL. Josh host, Saki SA, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Pretty mellow lunch compared to yesterday and past Saturdays. But we never filled up or went on a wait other than when we had a 6 top and a 5 top both incomplete. The first hour and a half were pretty brutal. I waited until 1pm to make any cuts, and then went down to 3 on, then by 1:45 nothing much else was happening so I cut down to 2 on, and Johnny and Sophia got a handful of tables to finish out their shift, but again, nothing crazy. Wasn't sure what to expect with the event going on and the weather being what it was.
3 Staff members that stood out (why/how):
-Josh did a great job at the host stand today. He is very informative and helpful to all guests.
- Saki is also coming along really well. Waters tables in her downtime and is very observant as to when tables leave.
-Johnny does a great job closing. Very thorough and always hands his checkout in as soon as he can (which I really appreciate)
Any VIP's in?
Shelly & Ryan (Sophia recognized them and they asked her name since she always waits on them)
Comps& Void Detail:
i mis-rang the # of kanpyo rolls on the catering order, sent out 2 pieces to the newly named regulars. but other than that. nothin'
R&M needs?:
I ordered a new ipod. Should be here in 2 weeks!
86'd items/ need more?
I'm going to pick up more ginger/wasabi dishes on Monday.
LY Lunch Sales: $1885
Projected Sales: $3145
TY Lunch Sales: $2098
+/- : +11% LY and -$1047 PS (ouch!)
Lunch Covers: 134
Avg PPA: $15.66
Previous Days Labor %:14.72%
Previous Days Comps %: 3% and 4.88% Ctrl.
Weather: overcast and muggy. 70s
Any Special events going on?: Motocross or something at the COTA (every time I see or hear that I think of the real housewives of Beverly Hills...because one of the crazy ladies had a house or something in Cota and always talked about it....and it was annoying)
Who worked?: Krystin, Lindsey, Sophia, Johnny CL. Josh host, Saki SA, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Pretty mellow lunch compared to yesterday and past Saturdays. But we never filled up or went on a wait other than when we had a 6 top and a 5 top both incomplete. The first hour and a half were pretty brutal. I waited until 1pm to make any cuts, and then went down to 3 on, then by 1:45 nothing much else was happening so I cut down to 2 on, and Johnny and Sophia got a handful of tables to finish out their shift, but again, nothing crazy. Wasn't sure what to expect with the event going on and the weather being what it was.
3 Staff members that stood out (why/how):
-Josh did a great job at the host stand today. He is very informative and helpful to all guests.
- Saki is also coming along really well. Waters tables in her downtime and is very observant as to when tables leave.
-Johnny does a great job closing. Very thorough and always hands his checkout in as soon as he can (which I really appreciate)
Any VIP's in?
Shelly & Ryan (Sophia recognized them and they asked her name since she always waits on them)
Comps& Void Detail:
i mis-rang the # of kanpyo rolls on the catering order, sent out 2 pieces to the newly named regulars. but other than that. nothin'
R&M needs?:
I ordered a new ipod. Should be here in 2 weeks!
86'd items/ need more?
I'm going to pick up more ginger/wasabi dishes on Monday.
Friday, April 10, 2015
Friday 4.10.15
Written By: Elizabeth
LY Lunch Sales: $1857
Projected Sales: $2140
TY Lunch Sales: $2358
+/- : +27% LY and +$218 PS
Lunch Covers: 112
Avg PPA: $21.05
LY Dinner Sales: $6614
Projected Sales: $7343
TY Dinner Sales: $6696
+/- : +1% LY and -$647 PS
Dinner Covers: 250
Avg PPA:
Previous Days Labor %: 18.71%
Previous Days Comps %: 6% total sales, with 4.57% Contrl.
Weather: rainy in the morning, then overcast but got cooler during the way and a little sunshin mid afternoon
60's
Any Special events going on?: not that I know of...
Who worked?:
Lunch: Krystin CL. Alex, Mandy, Sayo. Grace host, Josh SA, Jason FR.
Grace was 20 minutes late this morning, her alarm didn't go off. I wrote her up and filed it. Her late-probation ends 5/22/15
Dinner: Sayo, Stephanie, Sophia, kate, Dusten CL. Grace and Lindsey Host, Alex CT, Jason SA and Sigele FR. All star group tonight!
Flow of Business, Cuts and Ticket Times:
Lunch: Finally a busy lunch! Wow what a nice busy Friday lunch today. Never made any cuts, we were busy right up until the end. The folks in today were a little on the fussy side today but nothing too terrible. Lots of smiles from the staff to kill'em with kindness. I think it also helped that it was busy today so spirits were high. Nonetheless, it was a busy shift but no long tickets or issues I had to address. The team worked well together and were able to get through the shift with little to no problems.
Dinner: Another date night with newbies. Lots of tables ordering rolls and plates for just themselves. Not a lot of sharing going on. But again, just as the same with lunch, we were busy. Went on a wait around 6 and got off the wait around 10, when it took a nose dive. A nice busy evening, everyone was on top of it, no mistakes, no comps
Specials?
Beef Tataki w/Ni Mono: 10
Temp.Special: 16
Tsk Carp/ Set: 2/ 9
3 Staff members that stood out (why/how):
-AM Mandy did a bang up job. She was in other sections bussing tables when she walked by and was a super set of helping hands.
-Alex did a great job cocktailing tonight. Kept herself organized and busy all night.
-It was nice to have Lindsey at the host stand again- she's always so professional and knows the system like a pro. She was also a good influence on Grace, keeping her busy while she ran the board. I gave her $10 in Kome bucks for her efforts tonight.
Any VIP's in?
Rachel and Carlos, Kenny (Japanese guy who usually comes in for Dinner on Fridays and sits by himself at the sushi bar, he was in with friends tonight and I finally got his name!!)
Comps& Void Detail:
Server Error, Krystin misrang a Tonkotsu Ramen, should have been Veggie Ramen. Other than that,a few voids for the 86'd smokin' sashimi
R&M needs?:
The mens room sink got clogged so I took the plunger to it. While I was plunging, out of the top hole of the sink (the one that is for overflow maybe) out flew a roach! Yeah. That was terrifying and not what I was expecting. I covered it with the plunger and had Lindsey summon a guy to help me. Jason came in and killed it. Also I think I successfully unclogged the drain, though I would keep an eye on it tomorrow
86'd items/ need more?
We are out of the correct size paper bags. All we have are the ill fitting ones.
LY Lunch Sales: $1857
Projected Sales: $2140
TY Lunch Sales: $2358
+/- : +27% LY and +$218 PS
Lunch Covers: 112
Avg PPA: $21.05
LY Dinner Sales: $6614
Projected Sales: $7343
TY Dinner Sales: $6696
+/- : +1% LY and -$647 PS
Dinner Covers: 250
Avg PPA:
Previous Days Labor %: 18.71%
Previous Days Comps %: 6% total sales, with 4.57% Contrl.
Weather: rainy in the morning, then overcast but got cooler during the way and a little sunshin mid afternoon
60's
Any Special events going on?: not that I know of...
Who worked?:
Lunch: Krystin CL. Alex, Mandy, Sayo. Grace host, Josh SA, Jason FR.
Grace was 20 minutes late this morning, her alarm didn't go off. I wrote her up and filed it. Her late-probation ends 5/22/15
Dinner: Sayo, Stephanie, Sophia, kate, Dusten CL. Grace and Lindsey Host, Alex CT, Jason SA and Sigele FR. All star group tonight!
Flow of Business, Cuts and Ticket Times:
Lunch: Finally a busy lunch! Wow what a nice busy Friday lunch today. Never made any cuts, we were busy right up until the end. The folks in today were a little on the fussy side today but nothing too terrible. Lots of smiles from the staff to kill'em with kindness. I think it also helped that it was busy today so spirits were high. Nonetheless, it was a busy shift but no long tickets or issues I had to address. The team worked well together and were able to get through the shift with little to no problems.
Dinner: Another date night with newbies. Lots of tables ordering rolls and plates for just themselves. Not a lot of sharing going on. But again, just as the same with lunch, we were busy. Went on a wait around 6 and got off the wait around 10, when it took a nose dive. A nice busy evening, everyone was on top of it, no mistakes, no comps
Specials?
Beef Tataki w/Ni Mono: 10
Temp.Special: 16
Tsk Carp/ Set: 2/ 9
3 Staff members that stood out (why/how):
-AM Mandy did a bang up job. She was in other sections bussing tables when she walked by and was a super set of helping hands.
-Alex did a great job cocktailing tonight. Kept herself organized and busy all night.
-It was nice to have Lindsey at the host stand again- she's always so professional and knows the system like a pro. She was also a good influence on Grace, keeping her busy while she ran the board. I gave her $10 in Kome bucks for her efforts tonight.
Any VIP's in?
Rachel and Carlos, Kenny (Japanese guy who usually comes in for Dinner on Fridays and sits by himself at the sushi bar, he was in with friends tonight and I finally got his name!!)
Comps& Void Detail:
Server Error, Krystin misrang a Tonkotsu Ramen, should have been Veggie Ramen. Other than that,a few voids for the 86'd smokin' sashimi
R&M needs?:
The mens room sink got clogged so I took the plunger to it. While I was plunging, out of the top hole of the sink (the one that is for overflow maybe) out flew a roach! Yeah. That was terrifying and not what I was expecting. I covered it with the plunger and had Lindsey summon a guy to help me. Jason came in and killed it. Also I think I successfully unclogged the drain, though I would keep an eye on it tomorrow
86'd items/ need more?
We are out of the correct size paper bags. All we have are the ill fitting ones.
Thursday, April 9, 2015
Thursday Recap 4/9/15
Written By: Leary
LY Lunch Sales: $1251
Projected Sales: $1593 (-$502.90)
TY Lunch Sales: $1090.10
+/- : -$356.90, -25%
Lunch Covers: 60
Avg PPA: $18.17
LY Dinner Sales: $4205
Projected Sales: $4811 (+$181)
TY Dinner Sales: $4992
+/- : +$787, +19%
Dinner Covers: 187
Avg PPA: $26.70
Previous Days Labor %: 17.50%
Previous Days Comps %: 6% Controllable: 7.83%
Weather: Cloudy and warm day in the mid 80s.
Any Special events going on?: Week after Easter
Who worked?:
Lunch: Krystin, Jason, Sayo, Lindsey Cl, Jason FR, Josh SA, Junko H
Dinner: Krystin, Sophia, Stephanie, Dusten CL, Kate FR, Jason SA, Josh & Grace H
Flow of Business, Cuts and Ticket Times:
Another incredibly slow lunch. We were half full at it's peak. 2 on at 1. Ticket times were good. Had a complaint about Ramen noodles being too chewy. Jersey was informed and corrected Shin's technique. No other issues today.
It was a really solid Thursday. Good to have a busy shift after such a slow week. Mellow start, but we started filling up after 6, and were on a wait by 630. Quickly got up to a 30-40 minute wait, and didn't come off the wait until 920. We had some hectic pops, but everyone showed a lot of teamwork to get through it. Lots of happy customers, and no issues with food. Ticket times were good.
Specials?
Temp Spec- 6
Beef Tataki- 7
Greenbelt Roll- 27
T Set- 7
T Carp- 4
3 Staff members that stood out (why/how):
Any VIP's in?
Ichxel (sp?) came in for her birthday
Comps& Void Detail:
bday comp
sever misring on tako kimchi
Kome Bucks
Bday Promo
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1251
Projected Sales: $1593 (-$502.90)
TY Lunch Sales: $1090.10
+/- : -$356.90, -25%
Lunch Covers: 60
Avg PPA: $18.17
LY Dinner Sales: $4205
Projected Sales: $4811 (+$181)
TY Dinner Sales: $4992
+/- : +$787, +19%
Dinner Covers: 187
Avg PPA: $26.70
Previous Days Labor %: 17.50%
Previous Days Comps %: 6% Controllable: 7.83%
Weather: Cloudy and warm day in the mid 80s.
Any Special events going on?: Week after Easter
Who worked?:
Lunch: Krystin, Jason, Sayo, Lindsey Cl, Jason FR, Josh SA, Junko H
Dinner: Krystin, Sophia, Stephanie, Dusten CL, Kate FR, Jason SA, Josh & Grace H
Flow of Business, Cuts and Ticket Times:
Another incredibly slow lunch. We were half full at it's peak. 2 on at 1. Ticket times were good. Had a complaint about Ramen noodles being too chewy. Jersey was informed and corrected Shin's technique. No other issues today.
It was a really solid Thursday. Good to have a busy shift after such a slow week. Mellow start, but we started filling up after 6, and were on a wait by 630. Quickly got up to a 30-40 minute wait, and didn't come off the wait until 920. We had some hectic pops, but everyone showed a lot of teamwork to get through it. Lots of happy customers, and no issues with food. Ticket times were good.
Specials?
Temp Spec- 6
Beef Tataki- 7
Greenbelt Roll- 27
T Set- 7
T Carp- 4
3 Staff members that stood out (why/how):
Any VIP's in?
Ichxel (sp?) came in for her birthday
Comps& Void Detail:
bday comp
sever misring on tako kimchi
Kome Bucks
Bday Promo
R&M needs?:
86'd items/ need more?
Wednesday, April 8, 2015
Wednesday PM Recap 4/8/15
Written By: Leary
LY Dinner Sales: $4889
Projected Sales: $4687 (-$154.75)
TY Dinner Sales: $4532.25
+/- : -356.75, -7%
Dinner Covers: 172
Avg PPA: $26.35
Weather:Warm, Cloudy, Mid 70s
Any Special events going on?: Week after Easter
Who worked?:
Lindsey, Alex, Naoto, Kate, Sophia CL, Kaori SA, Ruthy H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was so much better then the past few nights. Slow build in the beginning, but hit a wait by 715. We stayed on a steady 20-30 minute wait until after 9. Came off the wait at 930. 3 on and cut host at 930. Ticket times were good. Only one issue with a yakitori coming out cold. The guy waiting until he got the check to say anything. We apologized and asked to please let us know immediately next time. Besides that no other customer issues.
Specials?
Temp Mor- 6
Nimono- 2
All Star- 6
Giant Step Roll- 10
Smoking Sahimi- 9
3 Staff members that stood out (why/how):
Any VIP's in?
Nemo and his family came in
Comps& Void Detail:
FNF some pieces for nemo and emp day off
Kome bucks
Bday comp
R&M needs?:
Hood guys will be out tomorrow
Had some issues with soft serve tonight. I pulled the whole thing apart during service, cleaned, lubed, and put back together. The miso mix had too much water in it, and was freezing up. Also, with batches that thick we have to be careful not to reuse too many times. Lane told us 2, but I think we can get away with 3 if we're cleaning properly. The wasabi came out tasty.
86'd items/ need more?
LY Dinner Sales: $4889
Projected Sales: $4687 (-$154.75)
TY Dinner Sales: $4532.25
+/- : -356.75, -7%
Dinner Covers: 172
Avg PPA: $26.35
Weather:Warm, Cloudy, Mid 70s
Any Special events going on?: Week after Easter
Who worked?:
Lindsey, Alex, Naoto, Kate, Sophia CL, Kaori SA, Ruthy H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was so much better then the past few nights. Slow build in the beginning, but hit a wait by 715. We stayed on a steady 20-30 minute wait until after 9. Came off the wait at 930. 3 on and cut host at 930. Ticket times were good. Only one issue with a yakitori coming out cold. The guy waiting until he got the check to say anything. We apologized and asked to please let us know immediately next time. Besides that no other customer issues.
Specials?
Temp Mor- 6
Nimono- 2
All Star- 6
Giant Step Roll- 10
Smoking Sahimi- 9
3 Staff members that stood out (why/how):
Any VIP's in?
Nemo and his family came in
Comps& Void Detail:
FNF some pieces for nemo and emp day off
Kome bucks
Bday comp
R&M needs?:
Hood guys will be out tomorrow
Had some issues with soft serve tonight. I pulled the whole thing apart during service, cleaned, lubed, and put back together. The miso mix had too much water in it, and was freezing up. Also, with batches that thick we have to be careful not to reuse too many times. Lane told us 2, but I think we can get away with 3 if we're cleaning properly. The wasabi came out tasty.
86'd items/ need more?
Wednesday AM 4.8.15
Written By: Elizabeth
LY Lunch Sales: $1251
Projected Sales: $1451
TY Lunch Sales: $1008
+/- : -19% LY and -$407 PS
Lunch Covers: 62
Avg PPA:$16.27
Previous Days Labor %: 22.02%
Previous Days Comps %: 6% comps with 3.94 Controllable
Weather: overcast but warm. 70s
Any Special events going on?:
Who worked?: Lindsey, Sayo, Alex, Johnny CL> Junko Host, Sigele FR, Josh SA
Flow of Business, Cuts and Ticket Times:
Pretty slow is an understatement. Not sure why we were this slow today, really. Never got a pop, never came close to filling up. I was hesitant to cut with the late pops we have been getting though. I cut Alex at 12:30, and went 2 on at 12:45. Cut Sayo at 1:30. I don't think any other tables came in after that. Josh and Junko were also cut at 1:30. Slow. Slow. Slow. Despite being slow, I was still getting some 15-20 minute sushi bar tickets. Namely the rolls. I know it was just Kazu doing the rolls but when people see a nearly empt restaurant and they're waiting upwards of 15 minutes for their rolls, they get a little antsy. Just a little insight as to what goes on on our end.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Meiko & Ray? I think I just made those names up, but I'm blanking on the nice White guy/Japanese Woman couple that comes in for lunch. I don't know why I can never remember their names?!
Comps& Void Detail:
FNF for Republic Wine folks, Kitchen Error 50% comp for a Curry that was cold.
R&M needs?:
So I am sitting at B7 right now, writing my notes, and I smelled something musty. And I thought maybe it was coming from underneath the bench, namely around B5/6 where soy sauces have been spilled and then have seeped under the bench. And I found out two things: 1- yes that floor does smell musty underneath the bench and we need to do something about it. and 2- there was a HUGE tree roach sitting inside. I got Shin and he killed it for me. He did a great job. But on another note: I saw that ABC was out yesterdat morning from the invoice they left on the host stand. Jersey, did you get ahold of them and are they coming out for the intensive spray soon?
Also, I'm thinking we need B7 table top and A3 tabletop to be replaced soon. They are getting sticky
86'd items/ need more?
Still 86 Asahi. I ordered 5 cases of the Asahi Bottles to hold us over until then. They will be $5 until we get Drafts back. Please add this to shift notes for staff to tell their tables.
LY Lunch Sales: $1251
Projected Sales: $1451
TY Lunch Sales: $1008
+/- : -19% LY and -$407 PS
Lunch Covers: 62
Avg PPA:$16.27
Previous Days Labor %: 22.02%
Previous Days Comps %: 6% comps with 3.94 Controllable
Weather: overcast but warm. 70s
Any Special events going on?:
Who worked?: Lindsey, Sayo, Alex, Johnny CL> Junko Host, Sigele FR, Josh SA
Flow of Business, Cuts and Ticket Times:
Pretty slow is an understatement. Not sure why we were this slow today, really. Never got a pop, never came close to filling up. I was hesitant to cut with the late pops we have been getting though. I cut Alex at 12:30, and went 2 on at 12:45. Cut Sayo at 1:30. I don't think any other tables came in after that. Josh and Junko were also cut at 1:30. Slow. Slow. Slow. Despite being slow, I was still getting some 15-20 minute sushi bar tickets. Namely the rolls. I know it was just Kazu doing the rolls but when people see a nearly empt restaurant and they're waiting upwards of 15 minutes for their rolls, they get a little antsy. Just a little insight as to what goes on on our end.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Meiko & Ray? I think I just made those names up, but I'm blanking on the nice White guy/Japanese Woman couple that comes in for lunch. I don't know why I can never remember their names?!
Comps& Void Detail:
FNF for Republic Wine folks, Kitchen Error 50% comp for a Curry that was cold.
R&M needs?:
So I am sitting at B7 right now, writing my notes, and I smelled something musty. And I thought maybe it was coming from underneath the bench, namely around B5/6 where soy sauces have been spilled and then have seeped under the bench. And I found out two things: 1- yes that floor does smell musty underneath the bench and we need to do something about it. and 2- there was a HUGE tree roach sitting inside. I got Shin and he killed it for me. He did a great job. But on another note: I saw that ABC was out yesterdat morning from the invoice they left on the host stand. Jersey, did you get ahold of them and are they coming out for the intensive spray soon?
Also, I'm thinking we need B7 table top and A3 tabletop to be replaced soon. They are getting sticky
86'd items/ need more?
Still 86 Asahi. I ordered 5 cases of the Asahi Bottles to hold us over until then. They will be $5 until we get Drafts back. Please add this to shift notes for staff to tell their tables.
Tuesday, April 7, 2015
Tuesday PM Recap 4/7/15
Written By:Leary
LY Dinner Sales: $3729
Projected Sales: $4005 (-$341.60)
TY Dinner Sales: $3663.40
+/- : -$65.60, -2%
Dinner Covers: 137
Avg PPA: $26.74
Weather: Warm, Clear Skies, Mid 70s
Any Special events going on?: Week after Easter
Who worked?:
Lindsey, Mandy, Jason, Joel, Kate CL, Saki SA, Ruthy H, Sigele FR
Flow of Business, Cuts and Ticket Times:
It was an incredibly slow shift with a couple decent pops. We had a slow build in the beginning, but eventually we did fill up a little after 7. It seemed like we were going to go on a wait, and then it just died. It was weird. Our biggest pop would usually be around 8, and we were 2/3 empty by 815. I had 2 doubles and a hurt Camacho so I went 2 on at 820. Cut Ruthy at 9. We finally got our pop. It was busy, but came at a decent pace so it didn't get too hectic. We had about 35 covers sat between 9-930. Kate and Joel handled it really well, and needed pretty minimal help. I pretty much just ran sushi orders, and watered tables, and they stayed on track. No customer issues besides the guest not caring for the dynamite roll in the beginning of the shift. Ticket times were good.
Specials?
Temp Mor- 9
Nimono- 2
All Star- 3
Salmon Nigiri Sampler- 10
3 Staff members that stood out (why/how):
Any VIP's in?
Rachel & Carlos
Comps& Void Detail:
Dynamite Roll DNL (the customers said it tasted off. Described it as perfumey. The staff said it was normal.)
Kome Bucks
Bday desserts
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $3729
Projected Sales: $4005 (-$341.60)
TY Dinner Sales: $3663.40
+/- : -$65.60, -2%
Dinner Covers: 137
Avg PPA: $26.74
Weather: Warm, Clear Skies, Mid 70s
Any Special events going on?: Week after Easter
Who worked?:
Lindsey, Mandy, Jason, Joel, Kate CL, Saki SA, Ruthy H, Sigele FR
Flow of Business, Cuts and Ticket Times:
It was an incredibly slow shift with a couple decent pops. We had a slow build in the beginning, but eventually we did fill up a little after 7. It seemed like we were going to go on a wait, and then it just died. It was weird. Our biggest pop would usually be around 8, and we were 2/3 empty by 815. I had 2 doubles and a hurt Camacho so I went 2 on at 820. Cut Ruthy at 9. We finally got our pop. It was busy, but came at a decent pace so it didn't get too hectic. We had about 35 covers sat between 9-930. Kate and Joel handled it really well, and needed pretty minimal help. I pretty much just ran sushi orders, and watered tables, and they stayed on track. No customer issues besides the guest not caring for the dynamite roll in the beginning of the shift. Ticket times were good.
Specials?
Temp Mor- 9
Nimono- 2
All Star- 3
Salmon Nigiri Sampler- 10
3 Staff members that stood out (why/how):
Any VIP's in?
Rachel & Carlos
Comps& Void Detail:
Dynamite Roll DNL (the customers said it tasted off. Described it as perfumey. The staff said it was normal.)
Kome Bucks
Bday desserts
R&M needs?:
86'd items/ need more?
Tuesday AM 4.7.15
Written By: Elizabeth (Dusten was floor manager most shift)
LY Lunch Sales: $1806
Projected Sales: $1541
TY Lunch Sales: $1804
+/- : 0% ly!! and +263 PS
Lunch Covers: 94
Avg PPA: $18.18
Previous Days Labor %: 21%
Previous Days Comps %: 6% with 6.40% Controllables
Weather: Warm,sunny with some clouds. 70's.
no special events
Who worked?: Krystin CL. Lindsey, Sayo, Mandy. Sigele FR, Josh SA, Junko Host
Flow of Business, Cuts and Ticket Times:
Pretty mellow afternoon but a good amount of sales. Never went on a wait, filled up a slight bit, but nothing overwhelming. Made cuts around 1 (that's my guess- Dusten, can you specify?) Had the Pioneer sake group in for a luncheon/Tasting. And had some tables trickling in until close, including a 5 top at 1:59. Krystin closed up shop and did well
Any VIP's in?
Tarra and Kelvin. Brian (Chef @ Contigo)
Comps& Void Detail:
Kome bucks for Linsey, FNF for for Brian, Bday dessert
R&M needs?:
I called Andy this morning about the work they did. I forgot I had asked him to do something about the box that we have near the dessert cooler. When they put the outlet in for the ice cream machine, they gave it exactly 200 Amps, which is why we blew the circuit the other day. They came in yesterday and added an extra 25 amps so that we can run both AC's along with the ice machine & ice cream machine without having another outage. He is looking into the specs for the new panel outside as well as what the city needs to be within code for us. He will get back to me later this week about that. We are now still aiming tentatively at the last Monday of April
86'd items/ need more?
LY Lunch Sales: $1806
Projected Sales: $1541
TY Lunch Sales: $1804
+/- : 0% ly!! and +263 PS
Lunch Covers: 94
Avg PPA: $18.18
Previous Days Labor %: 21%
Previous Days Comps %: 6% with 6.40% Controllables
Weather: Warm,sunny with some clouds. 70's.
no special events
Who worked?: Krystin CL. Lindsey, Sayo, Mandy. Sigele FR, Josh SA, Junko Host
Flow of Business, Cuts and Ticket Times:
Pretty mellow afternoon but a good amount of sales. Never went on a wait, filled up a slight bit, but nothing overwhelming. Made cuts around 1 (that's my guess- Dusten, can you specify?) Had the Pioneer sake group in for a luncheon/Tasting. And had some tables trickling in until close, including a 5 top at 1:59. Krystin closed up shop and did well
Any VIP's in?
Tarra and Kelvin. Brian (Chef @ Contigo)
Comps& Void Detail:
Kome bucks for Linsey, FNF for for Brian, Bday dessert
R&M needs?:
I called Andy this morning about the work they did. I forgot I had asked him to do something about the box that we have near the dessert cooler. When they put the outlet in for the ice cream machine, they gave it exactly 200 Amps, which is why we blew the circuit the other day. They came in yesterday and added an extra 25 amps so that we can run both AC's along with the ice machine & ice cream machine without having another outage. He is looking into the specs for the new panel outside as well as what the city needs to be within code for us. He will get back to me later this week about that. We are now still aiming tentatively at the last Monday of April
86'd items/ need more?
Monday, April 6, 2015
Monday PM Recap 4/6/15
Written By:Leary
LY Dinner Sales: $3775
Projected Sales: $4881 (-$875.72)
TY Dinner Sales: $4005.28
+/- : +$230.28, + 6%
Dinner Covers:149
Avg PPA: $26.88
Weather: Warm, mid 70s
Any Special events going on?: Monday after Easter
Who worked?:
Mandy, Dusten, Joel, Clair, Jason Cl, Kaori SA, Hiroe FR, Ruthy & Jason H
Flow of Business, Cuts and Ticket Times:
Pretty mellow night. To expected for the day after Easter. Had a slow build to become mostly full by 8. Went on a small wait between 815-845, but that was pretty much it. Not much after 9. Completely empty by 1015. 2 on at 9. Cut Hosts at 945. Ticket times were good. No customer issues.
Specials?
Temp Button Mush- 2
T Set- 12
Smoking Sashimi- 6
All Star- 0
3 Staff members that stood out (why/how):
-I think Jason is ready to work host shifts. Professional and thorough as always.
-Talked to Kaori about cutting herself tonight. She's been clocking out at 10 and sitting down and eating at 10 no matter how matter tables were still in here. I explained we're going to be getting later pops, and that servers are tipping out tables they are bussing. Don't expect her to wait for the last table, but last wed the rest was still half at 10, and she was eating. I told her to wait to be cut by a manager.
-Jason moving pretty slow with his back. Luckily we weren't busy tonight. He was a trooper about it.
Any VIP's in?
Steve from barflys
Comps& Void Detail:
Voided a couple of misrings
Bday Comp
1 SIN
Kome Bucks
R&M needs?:
Microsoft Office was down all day, but Elizabeth got it up and running after a long tech support session.
86'd items/ need more?
LY Dinner Sales: $3775
Projected Sales: $4881 (-$875.72)
TY Dinner Sales: $4005.28
+/- : +$230.28, + 6%
Dinner Covers:149
Avg PPA: $26.88
Weather: Warm, mid 70s
Any Special events going on?: Monday after Easter
Who worked?:
Mandy, Dusten, Joel, Clair, Jason Cl, Kaori SA, Hiroe FR, Ruthy & Jason H
Flow of Business, Cuts and Ticket Times:
Pretty mellow night. To expected for the day after Easter. Had a slow build to become mostly full by 8. Went on a small wait between 815-845, but that was pretty much it. Not much after 9. Completely empty by 1015. 2 on at 9. Cut Hosts at 945. Ticket times were good. No customer issues.
Specials?
Temp Button Mush- 2
T Set- 12
Smoking Sashimi- 6
All Star- 0
3 Staff members that stood out (why/how):
-I think Jason is ready to work host shifts. Professional and thorough as always.
-Talked to Kaori about cutting herself tonight. She's been clocking out at 10 and sitting down and eating at 10 no matter how matter tables were still in here. I explained we're going to be getting later pops, and that servers are tipping out tables they are bussing. Don't expect her to wait for the last table, but last wed the rest was still half at 10, and she was eating. I told her to wait to be cut by a manager.
-Jason moving pretty slow with his back. Luckily we weren't busy tonight. He was a trooper about it.
Any VIP's in?
Steve from barflys
Comps& Void Detail:
Voided a couple of misrings
Bday Comp
1 SIN
Kome Bucks
R&M needs?:
Microsoft Office was down all day, but Elizabeth got it up and running after a long tech support session.
86'd items/ need more?
Sunday, April 5, 2015
Easter Sunday Dinner 4/5/15
Written By: Dusten
LY Dinner Sales: 4281
Projected Sales: 4830
TY Dinner Sales: 4705
+/- :10% up from LY and -$125 under projected.
Dinner Covers:165
Avg PPA:28.52
Weather:overcast and getting foggy
Any Special events going on?:Easter Sunday
Who worked?:Kate, Krystin, Joel, Sayo, Camacho CL, Jason SA, Hiroe FR and Ruthy hosting
Flow of Business, Cuts and Ticket Times:Today started out with a crawn. We had a few tables walking in as we opened but didn't fill up until about 7:30. The phone was ringing off the hook with people wanting to know if we were open, what time we closed and can they order food to go. We stayed on wait until about 9pm. I think wait times approached but never quite got to 30 minutes. Ticket times were good. with one exception. A tonpei ticket got lost and a table waited a good while before Joel caught on. Had the kitchen make it ASAP and everything was fine after that.
Cut Krystin at 9pm, Joel at 9:20pm. I hesitated to cut too early considering how many phone calls we were getting. Maybe everyone that came in to dinner tonight called us twice. Also Jason Camacho complained of a back sprain before service started. Cut down to two at 9:40pm.
Specials? 11x beef tataki, servers were a bit confused about how to ring in the tempura kimchi cucumber despite it being the tempura special all week so 4 kitchen special 2's plus 6 tempura special makes 10 total. 16 soft serve sold. I saw some creative solutions with regards to how to transport multiple servings to a single table. Toshi put together a pretty cool arrangement using the sake flight tray with ceramic sake cups holding the cones.
3 Staff members that stood out (why/how):
-Camacho complained of a bad back at the beginning of the shift. So much so that he offered to swap with anyone that wanted to close. I would have maybe let Kate take the job but no one wanted it. Offered to break up his section a bit, but he toughed it out and just worked.
-Ruthy ran the host stand like a champ. Unwavering professionalism in the face of answering the same phone questions ad nauseum. I do wish she was a bit more vocal about asking for help with making drinks. There were a couple of times i saw people standing at an unattended host stand looking lost. Beyond that she is great.
-I don't know if I ever talk about Sayo. Probably becasue I never get much of any problems from her. Sayo is good.
-Kazu mentioned Kelby may want to move off of the sushi bar. I heard them talking and he didn't seem to be happy with his training or something. This is so preliminary and may amount to nothing, but I thought a heads up would be in order. Kazu actually came and asked me if Kelby had put in notice, which is what sparked our conversation. He says Kelby only works a couple of shifts a week anyways and we're already looking for someone presently.
Any VIP's in?old John and Neil.... separately. Lots of new faces.
Comps& Void Detail:$15 Kome bucks from a table, Small hot tea misring
R&M needs?: large tree roach sighted and dispatched with extreme prejudice and no customers were aware. maybe pest control soon? could just be the changing weather.
Also, I was filling the soft serve machine today mid-dinner shift and noticed it the metal rod wasn't placed into it's corresponding hole. Perhaps at the next FOH monthly meeting we could go over the setup and breakdown of the machine? It is something everyone needs to know.
86'd items/ need more?
LY Dinner Sales: 4281
Projected Sales: 4830
TY Dinner Sales: 4705
+/- :10% up from LY and -$125 under projected.
Dinner Covers:165
Avg PPA:28.52
Weather:overcast and getting foggy
Any Special events going on?:Easter Sunday
Who worked?:Kate, Krystin, Joel, Sayo, Camacho CL, Jason SA, Hiroe FR and Ruthy hosting
Flow of Business, Cuts and Ticket Times:Today started out with a crawn. We had a few tables walking in as we opened but didn't fill up until about 7:30. The phone was ringing off the hook with people wanting to know if we were open, what time we closed and can they order food to go. We stayed on wait until about 9pm. I think wait times approached but never quite got to 30 minutes. Ticket times were good. with one exception. A tonpei ticket got lost and a table waited a good while before Joel caught on. Had the kitchen make it ASAP and everything was fine after that.
Cut Krystin at 9pm, Joel at 9:20pm. I hesitated to cut too early considering how many phone calls we were getting. Maybe everyone that came in to dinner tonight called us twice. Also Jason Camacho complained of a back sprain before service started. Cut down to two at 9:40pm.
Specials? 11x beef tataki, servers were a bit confused about how to ring in the tempura kimchi cucumber despite it being the tempura special all week so 4 kitchen special 2's plus 6 tempura special makes 10 total. 16 soft serve sold. I saw some creative solutions with regards to how to transport multiple servings to a single table. Toshi put together a pretty cool arrangement using the sake flight tray with ceramic sake cups holding the cones.
3 Staff members that stood out (why/how):
-Camacho complained of a bad back at the beginning of the shift. So much so that he offered to swap with anyone that wanted to close. I would have maybe let Kate take the job but no one wanted it. Offered to break up his section a bit, but he toughed it out and just worked.
-Ruthy ran the host stand like a champ. Unwavering professionalism in the face of answering the same phone questions ad nauseum. I do wish she was a bit more vocal about asking for help with making drinks. There were a couple of times i saw people standing at an unattended host stand looking lost. Beyond that she is great.
-I don't know if I ever talk about Sayo. Probably becasue I never get much of any problems from her. Sayo is good.
-Kazu mentioned Kelby may want to move off of the sushi bar. I heard them talking and he didn't seem to be happy with his training or something. This is so preliminary and may amount to nothing, but I thought a heads up would be in order. Kazu actually came and asked me if Kelby had put in notice, which is what sparked our conversation. He says Kelby only works a couple of shifts a week anyways and we're already looking for someone presently.
Any VIP's in?old John and Neil.... separately. Lots of new faces.
Comps& Void Detail:$15 Kome bucks from a table, Small hot tea misring
R&M needs?: large tree roach sighted and dispatched with extreme prejudice and no customers were aware. maybe pest control soon? could just be the changing weather.
Also, I was filling the soft serve machine today mid-dinner shift and noticed it the metal rod wasn't placed into it's corresponding hole. Perhaps at the next FOH monthly meeting we could go over the setup and breakdown of the machine? It is something everyone needs to know.
86'd items/ need more?
Subscribe to:
Posts (Atom)