HALLOWEEN! 10.31.13

LY Lunch Sales:$1714
TY Lunch Sales:$1277

+/- :(-25%)

LY Dinner Sales: $4120
TY Dinner Sales:$4138
+/- :Pretty spot on, however last year same day was Nov 1st. Compared to the Halloween sales of last year we did really great! LY dinner sales were only $2410


Weather:
Beautiful. Sunny. Low 70's.

Any Special
events going on?: Just Halloween

Who worked?:
Dinner shift: Jason, Dusten, Kate, Naoto and Ali closed. Perfaijer, Clair hosted, Hiroe

Cuts:
Cut Jason at 8:15 and then went 2 on at 8:55

Flow of Business, Ticket Times:
I was not anticipating the business that we had tonight- it was great!! Started off slow, but by 7:30 we went on a small wait, and we stayed pretty full until about 8:30 and we stayed 80% full by 9:15 when it started to clear out. No major ticket issues. Had an interesting situation with A2- apparently they are regulars, Julie and (who I like to call) Angry Phil. First, I didn't know they were regulars. Second, after the interaction I had a conversation with Dusten about how she complained about everything. At one point I walked by and heard her say to him "the ice cream is too cold" Yes. Verbatim. That's exactly what she said. So I anticipated that what I was about to talk to them about was going to ruffle the feathers. They were both smoking those e-cigarettes. And it bothered A6 so the point that hey moved. So I had to talk to them. I asked them if they could kindly step outside when smoking the e-cigs. Angry Phil didn't even look at me, but Julie went on about how they are non-toxic and they don't bother anyone. I then made up a story about a guest being really upset about the e-cig some time in the past and so it has made us put a policy in place that we do not allow the smoking of e-cigs in the restaurant (which I figured would be a totally justifiable cause) but she argued with me that they don't hurt anyone, blah blah blah. So instead of continuing to ask them to step outside I just asked about the product itself and she told me how they work and this and that and I could care less, but it seemed to calm her down because I seemed interested. Meanwhile Angry Phil is just sitting there, clutching his e-cig with both hands and not making eye contact with me. At the end of her e-cig dissertation she introduced herself to me, and I to her, and I turned to her cohort and he said his name was Phil and would not let his e-cig go...out of both hands. No handshake for Phil. Long story short (too late!) Where do we stand on people smoking e-cigs (or "vaporizors") in the restaurant?

Any VIP's in?
James and Ingrid (Tiffany's Manager), Glen and Miecho (I'm probably butchering the name) and of course, everyone's favorite Regulars, Julie and Angry Phil

Comps of note:
I told all the servers to pick a new beverage menu item they've never had before to try and it's on me. I haven't added the buttons yet, so once I do, I will be ringing them all in. Until then I'm keeping a list. I'll probably do the same things tomorrow night.

R&M needs?:
Windex. We need Windex

LY Lunch Sales:1471.70
TY Lunch Sales:1571.90

+/- : +7%

LY Dinner Sales: 2410.30
TY Dinner Sales:4264.00
+/- :The spreedsheet says +77% but that can't be right. Regardless we blew last year out of the water. 


Weather: Chilly and rainy, then sunny and humid with a touch of swampy, then cloudy and drizzly, then lighting storm with power surges throughout the restaurant. 

Any Special events going on?: Don't think so

Who worked?:
Lunch : Jason, Lynn, and Sophia (sent Ali home for being really sick, she has an appointment with the doctor tomorrow)
Dinner: Stephanie, Jason, Zach, Eileen, Kate,  

Cuts:
Lunch: Went 2 on at 1, and went 1 and and cut host at 1:30. We had a 7 top, and 2 2-tops come in at 1:50 and 1 more 2-top walk in at 1:58 so kept the food runner and SA on until about 2:10
Dinner: Had late business which seems to be normal lately. Went 2 on at 915, and cut host. Went 2 on at 930. Cut the runner, and SA at 9:45.

Flow of Business, Ticket Times: 
Lunch times were mostly good. A couple of 22-25 minute tickets from the back of the house, but most were good.
Dinner ticket times were all over the place and unpredictable. BOH had a couple of 30 minute ticket times during a late night pop. Sushi rolls were consistently 25-30 minutes during our busiest point. All 3 chef were making rolls at that point so I don't think much could have been done to make it faster, but timing between BOH and sushi line was extremely difficult to predict. Probably an ongoing discussion for Manager Meetings. Despite sporadic ticket times we were good and busy, and sales were good. Almost all of the customers were happy and enjoying their meals, but a couple of tables were grumpy about waits despite explanations, and apologies.    


Any VIP's in? Paul Qui and his lady were here for lunch today

Comps of note:
Comped Kayo and Take's meal under manager comp so that probably looks bigger then normal. 

R&M needs?:
-Had some power surges from the lightning storm, and immediately afterwards the A/Cs stopped working. The thermostats had power, and no brakers were tripped. Called and left a message with Ed at SC AC, and asked him to come by tomorrow asap. I told him I'd be here at 8:30 am. I'll call him again tomorrow if I don't here from him. 
-Found a whole box of thermal paper in the trailer. 

LY Lunch Sales:1584.50
TY Lunch Sales:1499.80

+/- :  -5%

LY Dinner Sales:3426.50
TY Dinner Sales:4310.10
+/- : + 26% :)


Weather: Cloudy and muggy

Any Special events going on?: Not that I know of (couldn't find anything on Google), but it's Austin. I'm sure there are 2 underground festivals going on somewhere.

Who worked?:
Lunch: Lyn, Johnny, Sophia, Naoto
Dinner: Eileen, Kate, Miho, and Sophia  (Esther called in with swollen mouth issues. She's going to a dentist to take care of it. I think she might be getting her shifts covered this weekend. Her mouth is so swollen it was really hard to understand her.) 

Cuts:
Lunch: Had a late pop so didn't cut anyone until 130. Cut down to 1, and cut Host and SA.
Dinner: We were busy, and full until about 930. Cut everyone except 1 server at 945.

Flow of Business, Ticket Times:
-Lunch started slowly, but we filled up and went on a small wait around 12:45. The business came in steadily so ticket times were great. Our longest ticket was 22 minutes at our busiest point, but almost all the tickets were under 15 minutes.
-Dinner was the same story. Slow start, but busy late pop. We went on a wait around 830, and stayed that way until about 930. I was a little worried about being 4 on, but I had Per Faijer training in the back in case I need an extra SA on the floor. I have to say, the ladies rocked it tonight. They handled the bigger sections really well, and table maintenance was solid.  I think the sushi being run immediately is taking a little pressure off them, and giving them more time with tables. I'm happy with how the new policy has gone on my shifts. Definite improvement. The ladies also did a great job selling Take's sushimi special.  

Any VIP's in? A chef from Hillside Pharmacy was in tonight. Eileen waited on her and I checked on them several times and they seemed happy. I wanted to chat with her more since I went there for my first time last week and it was awesome, but the table was always in the middle of conversation, and I didn't want to intrude.

Comps of note:
I bought the ladies a bottle of Riesling to split at the end of the night.
1. We need to get rid of it and make room for new product. It just doesn't sell
2. Hopefully after they see how well it can go with food they will push it more
3. I wanted to do something for them for being so awesome on a short-staffed night
 
R&M needs?:
I noticed tonight we're down to 4 rolls of thermal printing paper. I'll check the trailer in the daytime and see if we have more in there.
- Clarke Kent Plumbing will be here at 830am on Thursday to install the water filter
-Auto-Chlor will be here at 10am on Friday to install our all purpose cleaner contraption. The Technician will delivery the cleaner on Thursday, but the "installer" couldn't be here until Friday.
-Rick from POS never came in today. Elizabeth, did he contact you? Hopefully he'll be here tomorrow.   

Monday Recap 10.28.13

LY Lunch Sales: $1263
TY Lunch Sales:$1180

+/- : Down 7%

LY Dinner Sales: $3488
TY Dinner Sales: $3427
+/- : Down 2%
Not bad for the day

Weather:Overcast in the morning, but then the sun started shining through around 1.

Any Special events going on?: Austin Film Festival still

Who worked?:Lunch was Stephanie, Kate, Clair and Dusten. Dinner was Stephanie, Zach, Jason, Miho and Taylor.

Cuts: Lunch cuts were pretty rapid- by 12:30 I cut Stephanie and by 1 I cut Junko, Jason (SA), and Kate. And by 1:30 we went to the closer. Dinner cuts were similar. Cut Stephanie  at 7:15, then at 9 I cut Nagisa, and went to 2 servers on. I also cut Perfaijer from his food running training shift since it was dying down

Flow of Business, Ticket Times: Pretty mellow day all around. Lunch never saw a pop. Dinner saw a small one and we almost went on a wait but then a bunch of tables got up and we were back to square one. Had quite a few larger tables in tonight, a 6, a 5 and an 8. But it never got too busy even with that. Never had any long ticket times during either shift. After 9pm tonight we only had 1 table come in. Sad night.

Any VIP's in? That one regular lady and her boyfriend (blondes with strange haircuts, always sit at the bar) were in. I asked her why I hadn't seen her in a while and she said they recently moved to S.1st, so they are no longer in the neighborhood. So it was nice to see them...even though I forget her name everytime.

Comps of note: nothing out of the ordinary tonight

R&M needs?:I got the water spigot for the service station. I emailed Leary about it already.

Monday Recap 10.28.13 TEST

So here is the test template. I finally got it (had to reach into my old HTML writing days to get the breaks in there) This is the new notes template. It's accessible through everyone's gmail account and after you "publish" it gets emailed out to Kayo, Take, me, and Leary. You can comment at the bottom of the post. Please be sure to Title your daily post like I did above. If you have any questions about it let me know and I can show you in person how it all works.
Here's the template that will appear every time you post (so there's no copying, pasting, etc)  
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Weather:

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Any VIP's in?

Comps of note:

R&M needs?: