Sunday 8/31/14 PM recap

Written By: Dusten

LY Dinner Sales: 5973
Projected Sales: 6642
TY Dinner Sales: 5459
+/- :-9% down from LY and -1183 under LY
Dinner Covers: 218
Avg PPA: 25.04

Weather: Hot n' Ssssteamy

Any Special events going on?: Labor Day Weekend

Who worked?: Sayo, Joel, Krystin, Clair, Camacho CL, Hiroe FR, Jason SA

Flow of Business, Cuts and Ticket Times: Busy night. We filled up within 20 minutes of opening and only went off wait for a moment so brief I couldn't tell you when it was. The start was hectic without a full staff. Krystin struggled at first but found her legs quickly. Sayo showed up early which helped tremendously. I did my best to fill in the blanks until Hiroe and Jason arrived. Because we filled up so quickly, Camacho and Joel were able to pitch in with the other servers until the sections were straightened out. No significant ticket times or complaints about food. I take that back. One of Joel's tables didn't care for the Yasai... nothing wrong with it. They just didn't care for it. I feel like sales should have been much higher. Alcohol sales seemed low. The newer servers could stand to work on their up-selling.

3 Staff members that stood out (why/how): Krystin struggling early on troubled me. She seemed to internalize and I talked with her after service about it. She can't shut down like that and not ask for help when she so obviously needs it. I had the sushi bar split between her, Clair and Sayo. She and Sayo were the only ones who were sat at the bar, but failed to make it over to talk to them in a decent amount of time. I took the orders for 3 different parties at the bar and tranferred it all to Camacho as he walked in just as I'd finished putting them in.
-I had a brief exchange with Jason Clark about a couple of points regarding his busing of tables. Nothing super urgent or imperative, just things I've noticed about his methods that would make his job, and other trying to help him, a bit easier and less messy. He was receptive.
-I feel as though Joel is a little too liberal with the FNF and SIN discount requests. I know we covered the SIN discount rules during the manager meeting, but I feel almost every shift that I manage with him he has someone that is his buddy deserving of a FNF discount. Maybe he's just that popular and knows that many people so well... hmm. Maybe I'm just jealous. I talked to him a bit to feel out his associations

Any VIP's in? John came in. I didnt really recognize anyone else. There may have been a few other regulars, but there were a lot of new faces. That is not a bad thing.

Comps& Void Detail: at least 5 buzztable edamames. Camacho emailed a recovery discount to a person over a year ago for $17.90. She came in to claim it tonight. It was Clair's table and she showed me the email. I took a picture on my phone. Camacho said he remembered it. Weird. Mis-rings: French press coffee, Okonomiyaki, DNL 2 Yasai's (they didn't like the midnight sun either but they ate half of it).  I rang in the kitchen and sushi bars food before we decided to order pizza instead so there a lot of voids there. I'm just gonna leave the ticket in the office.

R&M needs?: The handle on the drinking water faucet is getting wonkier.... hanging on by a thread.

86'd items/ need more? Out of a lot of booze. Gonna be selling a lot of the promo beer over the holiday I feel. I hope.

Sunday AM 8.31.14

Written By: Elizabeth

LY Lunch Sales: $1874
Projected Sales: $2203
TY Lunch Sales: $2090
+/- :  over LY by 12% missed projected by $113
Lunch Covers: 139 (exact same as Week 2)
Avg PPA: $15.04 (down an entire $1 from Week2)

Weather: High 90's

Any Special events going on?: Day after the UT game, middle of Labor day wknd

Who worked?: Sayo, Clair, Joel, Kate CL. Ruthy Host, Tr Ixchel, Mandy FR, Jason SA

Flow of Business, Cuts and Ticket Times:
Didn't start like a usual Sunday. We only had 5 tables walk in at open. ONLY FIVE! So it was an easy start. We soon filled up around 1:30 and went on a wait, about 15 minutes. Had a group come in of 8 adults and 7 children. We split them up between B1, A5, and A6-2. There were TONS of small children in here today. Had a 12p reso for 5 adults and 3 children, and pretty much family after family. Had some other 3, 4 and 5 tops walking in throughout the wait, then it started to die down around 2:15. I cut down to just Kate at 2pm and she got about 5 other tables between then and close. Everyone stuck around to help her out and work together.

Earlier in the shift B3 ordered some sushi bar items then ordered a miso ramen. The miso ramen came out later, obviously, because it was ordered later. At that point they decided they didn't want it anymore. Clair offered to box it for them to take home and they still refused it. How can we tell them not to do that? I took it off the check, but it was very begrudgingly.

3 Staff members that stood out (why/how):
Joel has been super helpful- helping prebus and water other sections in his down time.

Sayo came back strong and was doing the same (water and prebus outside her section)

Kate stepped it up in that last 30 minutes, and did a great job vocalizing what she needed and when.

Joel made a good observation on his shio saba teishoku today. He noted that the dressing from the salad tends to run into the middle of the plate and into the daikon and ginger. Is this an issue of too much dressing or just the bowls themselves?

Any VIP's in? Steven and Anya (Bar manager Contigo, Bartender @ Drinkwell), those were the only familiar faces I saw today.

Comps& Void Detail:
Comp'd that Miso Ramen to Guest Changed Mind
B7 marked Ebi on their card but meant Katsuo, Comp Guest changed mind
Thinkery 21 Kome Bucks redeemed.
Makani
FNF for Steven

R&M needs?:
I'm calling Cothrons and Boyd on Tuesday to look at the safe and beverage cooler, respectively.

86'd items/ need more?

Saturday PM 8.30.14 (UT Opening Night)

Written By: Elizabeth

LY Dinner Sales: $4555
Projected Sales: $5360
TY Dinner Sales: $7641
+/- : beat LY by 68% and over Proj by $2281
Dinner Covers: 262
Avg PPA:  $29.16
Clearly the UT game didn't put a damper on us like last year. We ended with $10,116   for the day, beating LY by 44% and Projected by $2185. Holy Moses!!

Weather: hot humid

Any Special events going on?:UT Opening Day. 7pm game

Who worked?: Naoto, Clair, Joel, Lindsey, Dusten CL. Mandy Hosted solo, Hiroe FR, Jason SA

Flow of Business, Cuts and Ticket Times:
I wasn't expecting much considering it was the mid-day of a 3 day weekend, opening day at UT, and looking at LY sales we didn't do much. Booooooy was Iiiiiiiii wrong.

Opening we started strong. We were nearly full by 6pm, and I figured it wouldn't last after 7pm. We went on a wait around 6:30, but it was a short one. 15 minutes here and there. I thought for sure the entire night would be like that. But eventually we got up to a 45 minute wait. B7 8pm it was all 2-tops waiting to be sat. no larger parties, nothing but two's. Then, an hour later at 9pm  were had only 4's & 5's waiting. Quoting wait times from 45-1hr. The momentum continued into the 10pm hour and we were solid until 10:50. We got off the wait at 10:45.

During the height of the wait there was a miscommunication between Mandy and a guest. Or, rather, a guest flat out lied to her in order to get him and his date sat faster. She paged "Jenna" and the couple looked up at her, so she said "Jenna?" to them, and the guy said yes. When the real Jenna approached the host stand to be sat, and I was there to confirm (since I took the name) I told her that A1 (the liars) was not Jenna. Luckily A5 was getting up and we were able to put them there. I apologized to the real Jenna about the whole situation and while they might have been a little put off to begin with, after I bought them a glass of wine, they were fine, and in the end had a great meal and were super appreciating. In the meantime, Mandy went back over to A1 to confirm "what name did you say was on the waitlist?" And the guy replied "Clint"....
To add insult to injury, when Clint left he said to Mandy "sorry about stealing that table"....grrrrr. Karma!

Had another Yaki-tori sent out undercooked. It took them a while to remake the other as well due to not communicating it to Hiroe to run to S6 instead of B1. Vince will be addressing this.

No long tickets until the very end with a miscommunication about a feature dessert, for Rachel and Carlons nonetheless. So I took that off. Earlier in the night we had a long ticket on a Yaki-tori remake for S6 because Hiroe ran it to B1 instead. And even Earlier in the night (going way back to 6pm) we had a couple that had a pre-marked sushi card and Dusten ordered all 5 rolls that were on it that they didn't order. We talked about reading back orders after that to be clear with everyone what they ordered.  But I would say other than that it was a pretty smooth night.

3 Staff members that stood out (why/how):

Any VIP's in? Deanna Sakum, Kentas Old Soccer Coach, Rachel & Carlos, Ingrid & James brought their parents in, hmmm Kayo did I miss anyone?

Comps& Void Detail:
2 glass of wine comp for Recovery
Edamame Buzztables
Voided Nama Sake 86
Voided Tsukiji 86
Feature Dessert 2x for long ticket time (one was legit, and one was for the long Yaki-tori remake)
Kome Bucks for Clair
FNF for Kents Soccer Coach

R&M needs?:

86'd items/ need more?

Saturday AM 8.30.14

Written By: Cameron Stangel

LY Lunch Sales:$2448
Projected Sales:$2571
TY Lunch Sales:$2475
+/- : Missed projections by $96. Beat LY lunch by 1% and $27
Lunch Covers:166
Avg PPA:$14.91



Weather: Hot

Any Special events going on?: None, labor day weekend
Who worked?:Alex, Krystin, Sophia, johnny, Mandy (H), Kaori (SA), Hiroe, (FR)

Flow of Business, Cuts and Ticket Times:
Today was pretty slow. We did have our usual family brunch crowds and more traditional Japanese customers but nothing out of the ordinary. We had no resos but were able to fill the party room twice, so no big surprise there. I cut Krystin at 1:30pm when I went 3 on. I stayed 3 on until 2:40 where I went one on. The kitchen had a few items that ran a little bit longer than normal but were recovered quickly after. All in all seemed like a lazy day saturday, hopefully tonight picks up a lot.

3 Staff members that stood out (why/how):
Mandy is doing a great job staying busy on her down time and asking lots of questions

Johnny was helpful while he was waiting for his sushi bar section to fill up

Kaori is still working on being an SA, she needs to learn how to prioritize better and what steps to consolidate. I try to talk to her the best I can and show her but maybe she just needs more practice.
Any VIP's in?

Comps& Void Detail:
5 Ikura  86'd
guest change mind on a combo fry
Long ticket time miso ramen
R&M needs?:

86'd items/ need more?

Friday PM 8.29.14

Written By:Cameron Stangel


LY Dinner Sales:$6384
Projected Sales:$7313
TY Dinner Sales:$6474
+/- :Missed projections by $839. up 1% and $90 from LY dinner
Dinner Covers:230
Avg PPA:$28.51

Weather: Hot

Any Special events going on?:Start of Labor Day Weekend

Who worked?:Alex, Sophia, Clair, Johnny, Dusten, Ruthy (H), Ixchel (H-tr), Jason (SA), Kaori (FR), Lindsey (CT)

Flow of Business, Cuts and Ticket Times:
Tonight was ok. Pretty slow, well not really SLOW but not out of control slammed busy, so I guess thats ok. We didn't go on a wait until 8:15ish and then we had a mix of all big tables then soooooo many 2 tops. We stayed on wait until 10:30 to where it really died down a lot, to nothing.

I believe there is a show of some sort tonight.. We weren't busy but we were on wait and moving. Sophia was 1st cut (B2, B3, B4, 20) and I overheard her telling Ruthy that IF she was sat the 8 top walk in, that she was going to give it up to Clair. 1st off, not her call, 2nd off Clair isn't even in the right section, that would have robbed johnny of B3 AND B4 IF a cut were to be made. I heard her saying she was doing that because she knows they are going to stay a long time and wants to see the show. I approached her and asked if she was asking to be cut. She said no. I reminded her about how serious we are taking this and how it is unacceptable to ask to be cut. She said she wasn't. I asked her if she was planning ion giving away her tables (also unacceptable), she explained to me her story about how she wanted Clair to make money from them blah blah...I told her how we remind them everyday and how serious I actually am about this.  I make cuts in a certain order for a reason, and I will not be walked all over in a sense where my jurisdiction is disregarded. So, I took away her B2. Gave it to Dusten. Told her she isn't cut, she just doesn't have B2 anymore.
It wasn't crazy busy but I can see all the servers were working hard without a spare moment to have, so I didn't want to cut anyone so they wouldn't skip their steps. This is the first week back in school. 1,000s and 1,000s, and 1,000s of new people back to Austin and we had a lot of new faces coming in tonight and I wanted those customers to get the entire Kome rundown and experience with the time and patience of the servers, so cutting early and over loading them was out of the question. Every new customer, well every customer, deserves to have the unrushed and undivided attention for any Izakaya questions, questions about the specials or Tsjuki! Not just a, look at the menu and tell me what you want type of deal.
--Sophia talked to me after her shift apologizing saying there was a misunderstanding between her trying to give away tables/be cut and what was really going on. She said she didn't always get along with the person who was going to be sat in her section and thats why, but she never said anything to me so I didn't know this... I don't want any of my employees to feel uncomfortable at work in any way and these issues need to be addressed when they come up..I do feel bad cutting down her section but in my eyes it looked like she kept asking to be cut and give her tables away to leave, not until later was anything brought up to signify anything otherwise.

Tonight we had another issue with the CT and the check presenters. Can we get something else for CT? like the old books or something like it? CT is the only person who deals with multiple fast transactions at once and today the cards slipped out of the presenter and got used for the wrong items (I fixed the problem before it was an issue) I think if CT was able to use books the cards wouldnt get loose..just an idea.


Kitchen should be making Makani tickets last, right? There were complaints about food being cold and/or undercooked. Food shouldn't be going out to guests like this or our employees, since they have to pay for it too. Everyone is a paying customer and should have the same quality of food as anyone else who is spending money here.

3 Staff members that stood out (why/how):
I told Ruthy not to listen to any servers when they tell her they are giving away tables, only to listen to the manager. She understood. I know the servers can be really pushy with her and thats not fair but I told her if I see her giving tables to servers in different sections without being told by management then she will be written up also...
Other than that her and Ixchel did great together

*Clair was super motivated to win thoses challenges tonight!! She beat the dessert sales goal at $64.20. She also made sure she was on top of her smoking sahimi and aji sashimi game by printing out all her tickets! She will get dinner tomorrow since she sold 6, good job

Any VIP's in?

Comps& Void Detail:
F&F spicy scallop to the bar guy from Nomads
$25 gift certificate
void from a double fired ticket (3 spicy scallop, SAhama toro, SA sake toro, sunshine, negi toro unagai maki)
void maguro
void miso

recovery kome fries, no delay but computer printed it 30 min late

R&M needs?:
POS acting up again and firing whole tickets multiple times

86'd items/ need more?

Friday AM 8.29.14

Written By: Elizabeth

LY Lunch Sales: $2217
Projected Sales: $2310
TY Lunch Sales: $2293
+/- : beat LY by 3% and short projected by $17
Lunch Covers: 142
Avg PPA:  $16.15 (Highest Friday Lunch PPA all month!)

Weather: Humid and hot

Any Special events going on?: Start of Labor Day Weekend

Who worked?: Girl Power day! Lindsey, Alex, Kate, & Lynn CL. Krystin host, Kaori SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Started slow, but finally picked up around 12:15. We went on and off a wait for the rest of the afternoon. It would ebb and flow all day. No long tickets, no issues with anything really. Ran out of curry around 1:30 but that didn't seem to affect anything too badly. Not much to mention today, really.
Jersey said the kitchen had a ton of edamame, so we ran a contest. No one won.

Pioneer was supposed to drop off a case of 300ml Bride of Fox but instead they dropped off two cases if Snow Maiden. I took it because we'll go through it but I'm a little annoyed because now that Paul is leaving we're in limbo with no rep. I emailed their Regional Manager, who I was directed to, but I have yet to hear back.

3 Staff members that stood out (why/how):
Kaori is doing a great job at SA.
I had to get ginger wasabi and setups for a few of Alex's tables today. Not sure why

Any VIP's in?
Rachel came in at the end of service. Jason Umlas was in for takoyaki. He's working for Twin Liquors now. I think he enjoyed his lunch. Jack from Aqua Dulce. He dropped off some seaweed for Take, it's in the beverage cooler.

Comps& Void Detail:
Alex had 2 edamame buzztables, had a void 300ml bride of fox because we were still 86, Voided a Pork Katsu also, guest changed mind. Bought a spicy scallop for Jack

R&M needs?:
Did someone call out a repairman for the service station cooler? They showed up this morning but didn't know why. The cooler in the service station will run warm on busier nights simply because of the temperature in the building, there is nothing wrong with it.

86'd items/ need more?

Thursday PM 8.28.14

Written By:Cameron Stangel



LY Dinner Sales:$3383
Projected Sales:$4041
TY Dinner Sales:$4801
+/- :Beat projections by $787. $1418 and 42% over LY dinner
Dinner Covers:163
Avg PPA:

Weather:Hot

Any Special events going on?:None

Who worked?:Naoto, Lindsey, Joel, Sophia, Dusten

Flow of Business, Cuts and Ticket Times:
Tonight started off pretty slow compared to last night. We didn't go on wait until about7:45pm!! Everyone worked hard but I decided to make cuts early since I didn't see it picking up again. We got another mini mini pop at 8:50 but it died down quickly I was 3 on at 8:30 until 9:45 where I went one on.Over all tonight was easy and I didn't have any problems. Ticket times were fine. I feel like this is a boring blog tonight but I guess no news is good news!


I got a call from a nice woman tonight whos husband, Paul, is coming into eat around 11:30am. He has really restricting dietary needs but wants to come in..I explained about the boiled chicken (for kids usually) and she said that would be perfect, or something along those lines...So heads up kitchen if there are some special tickets tomorrow. They were very sweet and they were really happy we had some kind of options for them.
3 Staff members that stood out (why/how):
*Sarah did stick it out till the end giving 100%, so props

*Just generalizing..I think every one of the servers worked great as a team tonight and I was very happy  :)
Any VIP's in?

Comps& Void Detail:
$4 Kome bucks for a price difference in 4 seaweed salads on POS and HH menu
R&M needs?:
*beverage cooler was really acting up tonight. the bottom shelf started to get warm. It was on, but clearly not working properly. I called refrigeration and they are coming out tomorrow morning after 9am. I told them to come early so just a heads up to the early morning crew/Take
*I'd also like to have a hanging thermostat for the fridge too..I heard we used to have one but not anymore
86'd items/ need more?
*Daily wall&floor duty got done but we need more magic erasers to make it go quicker for next week

Thurs AM 8.28.14

Written By: Elizabeth

LY Lunch Sales: $1778
Projected Sales: $1822
TY Lunch Sales: $1734
+/- : down 2% over LY and short $88 from projected
Lunch Covers:  95
Avg PPA: $18.25


Weather: hot!

Any Special events going on?:

Who worked?: Johnny, camacho, Kate, Lynn CL. Ruthy hosted, Jason FR, Jonathan SA

Flow of Business, Cuts and Ticket Times: 

It never really did much today. I held out until 1 then cut down to just Camacho and Lynn. Nothing happened after that either. Hence the sales you see. 

We had one ticket for a yasai that took about a half hour and was supposed to go out with the guys ten zaru and didn't. I talked to him about it and he seemed understanding. But still not good. I took 50% off his yasai. 

Had a few other long tempura tickets which I'm sure Vince will mention since Deli was on fry today. 

3 Staff members that stood out (why/how): 

Johhny was in much better spirits today. We talked about his attitude this week and he confirmed he had been stressed

Camacho is stressed about money and his upcoming tour. We chatted about that too. 

Jonathan takes direction well. Looking forward to seeing him excel here 

Any VIP's in? 

A few but I didn't catch their names. 

Comps& Void Detail: 

Yasai for that guy. 

Voided bride of fox 720 because they switched to a 300ml

R&M needs?:

86'd items/ need more?

Wednesday AM&PM 8/27/14

Written By:

LY Lunch Sales:$1205
Projected Sales:$3240
TY Lunch Sales:$1651
+/- :Beat projections by $168. Above LY lunch by 37% and $446
Lunch Covers:114
Avg PPA: $14.48

LY Dinner Sales:$2678
Projected Sales:$3240
TY Dinner Sales:$5173
+/- :Beat projections by $1933 (WOW Wednesday). Up $2495 and 93% from LY dinner. Up 73% over all day LY
Dinner Covers:178
Avg PPA:$29.06

Weather:super hot

Any Special events going on?:Sake tasting at munch

Who worked?:AM:Lindsey, Kate, Sophia, Lynn, Mandy (H), Krystin (FR), Jonathan (SA)
PM:Alex, Naoto, Lindsey, Kate, Stephanie, Ruthy (H), Sarah (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
AM:
Today was a good start to lunch. I had a great team working today. Unfortunately that didn't last since the power went out :( I think everything was just running too hard, it was hot and we were busy. We were able to just flip the breaker and get things back and running....except for the POS. We had a lot of people trying to close their tabs and leave right at that time, but when we got it back up and running it looked like it was going to load, but 1 minute waiting turned into 5 turned into 10... most people were understanding since they just witnessed out power go out but some were a little bit in a hurry. Finally we got them up and running and were able to super power through cashing people out so they could leave.
In the midst of all this I had B7 say they found a piece of (hard)plastic in their philly roll. While I'm scrambling trying to fix the POS and get people on their way I went to go talk to them and one of the guys was understanding and I explained how this never happens and if i can make them something else etc but one woman at their table was pretty rude and said they just wanted to leave and were waiting for their check for 10 minnutes. I reminded them about the power going out a few minutes ago and how we can't print or even log into see what was ordered and to please bare with me since I was pulled from fixing the problem to talk to them. After I got everything up and running I went back over with $30 Kome ($10 for each) as an invitation to come back for NEXT TIME. The lady wasn't very nice and told Lindsey they want to use all the Kome bucks now since they aren't from here and aren't coming back to austin. Frustrated I applied it and went back and talked to them about the Kome bucks being incentive to come back at a future date. They didn't understand.

A man and wife at A3 (happy regular customers of both Kome and Daruma) came in today. The husband said although our flavor is always amazing for ramen, traditionally in Japan it has to come out much much muuuuuuuuuuuuuuuch hotter than what we serve here. I explained to him that we abide by health regulations for serving hot foods and our cooking temperatures are accurate in compliance to the health department. I also told him about all the families that come to visit us and how we try to be conscious to all our customers. He understood and was not upset, just wanted to tell us that it should be piping hot. Noted.

Anyways....Sake tasting was great. We had a great turnout almost all of our FOH was able to make it. The women were very knowledgable and were able to describe our sakes in a new light for the servers which will help them with their selling points. They left 4 bottle (1/2 or close to gone) which I gave away for sales prizes at the end of the shift. So all in all a good shift...



PM:
Wednesdays are busy. Busy, busy, busy. We were full and went on wait by 5:45pm and didn't get off until 9, maybe a bit later, as I didn't have much time to look at the clock. Everyone worked well as a team tonight give or take a few incidences which I'll mention below..
Despite both kitchens being slammed ticket times were good. Server errors were fairly minimal (misrings, remakes, etc) so tickets didn't get pushed back while trying to remake foods. We had a lot of bigger parties which went to smaller 2 tops on wait then back up to 4+tops. Ruthy did a great job hosting. Everyone pushed it to the end, and dispite it being a long shift today everyone did great.



3 Staff members that stood out (why/how):
Kate chooses the wrong time and place to talk about things. Everyone was really busy. She wrung in the civiche, and found out it was JUST 86'd seconds before hers. Alex had the last one which she ran to her table. Kate assumed Alex went to the back, stole her chivice, thus causing kate to not have one and to have it 86'd....Kate flipped out on the kitchen and at alex in the server station about this after bringing this up to me. 1st off I will solve whatever problem arises. I told Kate she was not allowed to talk to anyone about this unless it was me, since she was accusing alex infront of everyone and freaking out instead of talking to her other tables or even getting their other order to replace the 86'd item, which she couldn't even come to doing, I had to do it for her. I told kate that they weren't allowed to talk about it only to me since it was about to start an unnecessary argument in the middle of a busy service when i can figure out what really happened to this civiche instead of mindless assumptions.

Ruthy is doing great

Jonathan is doing great

Any VIP's in?

Comps& Void Detail:
promo tble
promo bday
void gyoza
misring tonkatsu ramen
void nigiri, no fish dinner from sushi bar
R&M needs?:

86'd items/ need more?

Tuesday AM&PM 8.26.14

Written By:Cameron Stangel

LY Lunch Sales:$1371
Projected Sales:$1612
TY Lunch Sales:$1999
+/- :Beat projections by $387. Up 46% and $628 from LY lunch.
Lunch Covers:118
Avg PPA:$16.49

LY Dinner Sales:$3029
Projected Sales:$3786
TY Dinner Sales:$3107
+/- :Missed projections by $628. 3% and $78 about LY dinner. Up all day by 16%
Dinner Covers:126
Avg PPA:$24.66

Weather:Hot.

Any Special events going on?:Schools starting this week.

Who worked?:AM:Alex, Lindsey, Johnny, Kate, Sarah (H), Mandy (FR), Johnathan (SA)
PM: Alex, Lindsey, Krystin, Clair, Jason, Jason (SA), Hiroe (FR), Ruthy & Ixchel (H & H-tr)

Flow of Business, Cuts and Ticket Times:
AM: A customer found a screw in Curry with Pork Katsu today...I went over and deeply apologized and explained how this should never happen and how careful we are/will be in the future. I talked to the kitchen and they said it doesn't look like anything that would be in the kitchen, but regardless, there shouldn't be a screw in someone's lunch. It was a really young couple, students, so after I talked to them I took the curry off the bill and also gave them $10 Kome each in the hopes they would return in the future.

A customer came in at 2:10pm wanting to sit and order after we were already close (sign flipped and all) but we were well past being ALL IN. I explained this to him but he didn't understand saying he just wanted a spicy tonkatsu ramen. I explained how we were closed and we close every day at 2pm but we will be back open for dinner at 5 but if he wants ramen to check out Daruma at 5. He then said he was trying to check out this place to host a big group for his work and wanted to come since he had never ate here...but he knew exactly what he wanted, anywhoo I apologized since we were closed and that we would see him tomorrow, or soon.
Other than those incidents the day went well. We never went on wait but we almost filled up I went 2 on at 1pm.
PM: What a slow night. We didnt go on wait once, nor did we even come close to filling up. I went 3 on by 8:45 but I was nervous about getting a pop that never ended up coming. Went 1 on at 9:40. No outrageous ticket times or guest complaints. All in all a good shift, but it just could have been a bit busier.


3 Staff members that stood out (why/how):
*Johnny, who has been doing really well lately, had today get the best of him. Early on he realized his table took both copies of their receipt with them, thus, not leaving a tip. He let this carry on over the rest of his shift making little comments here and there about other people's performance (or lack there of-in his mind). After talking to him I understood that he has to buy all his school books, get ready for school and he can't close Tuesday anymore because he has to be able to pick up his son...so I guess he had a lot of personal stuff going on but he still can't project that on his undeserving coworkers.
*Ixchel's first day of host training was today. She was doing a great job and catching on really quickly! Unfortunately at around 7pm her mom called the store looking for her--her grandma had passed away. She was distraught but wanted to stay (?) I told her to go and be with her family and not to worry about us because this, in no way, will jeopardize her position here. She works next Thursday PM training but I told her to just send us an email if she can't make it. Other than this, she said she really liked it so far and is happy to be here.

*Jason has a bad attitude. He made some snide comments regarding our emails. It was slow and Ruthy stepped away from the host stand to grab menus but at that second Jason swooped the couple walking in and led them right to his section, completely out of rotation and cutting everyone else--That couple decided to not want to sit in his section and went elsewhere. I told him to let Ruthy to do the hosting and he made a comment how he doesn't ever do his job right and fucks everything up.

Any VIP's in?

Comps& Void Detail:
Void yakiniku to yakitori misring
void tsukiji carpaccio wasnt made
void gyoza wasnt made
void asahi draft 86
void 3 zato ichi from a dirty sushi card
void hokkai don 86
void krab salad roll change mind


R&M needs?:
*Can we go back to calling to confirm resos the day of? I think the text they receive at the time of making the reso is great, but I dont think it is enough. I had a 7pm no show reso for 8. Before that I had a 10 top and a 9 call to book the room and I said it was taken already and they didn't want to be in the dining room so they never came in...but neither did our reso. We called and texted at time of reso but no answer

*lights in the beverage cooler are being wacky
86'd items/ need more?
*asahi drift-drlivery tomorrow I believe

Monday 8/25/14

Written By: El Dusteeno

LY Lunch Sales: 1594
Projected Sales:1643
TY Lunch Sales:2070
+/- : $427 over projected, up 30% over LY
Lunch Covers:121
Avg PPA: 17.25

LY Dinner Sales: 4501
Projected Sales: 4104
TY Dinner Sales: 3760
+/- :down $344 from projected and -16 from LY
Dinner Covers:150
Avg PPA: 25.07

Weather: It started snowing! Okay maybe not.

Any Special events going on?: 1st day of school for lots of 'people.'

Who worked?:
LUNCH: Krystin, Clair, Joel and Kate CL. Sarah host, Hiroe FR and Mandy FR train.
DINNER: Clair, Joel, Camacho, Miho and Stephanie CL. Ruthy host, Hiroe FR and Kaori SA.

Flow of Business, Cuts and Ticket Times: Lunch and dinner were day and night, literally (of course) and figuratively. Lunch was quite busy. Dinner not so much. Lunch we were on wait by 12:15pm. During busy lunches I think it would be good to stress the importance of timing tickets. I saw a few rolls sit until the sauces soaked in and sashimi lunches sit longer than they should. I think there was an improvement over last week with respect to that issue but as we get busier, servers should be more conscious of that. Also I noticed Kate and Joel eating in the party room while tables in their section needed to be bused. I do what I can to help servers when we are busy and especially when we are without an SA, but I'm not busing anyone's section while they sit and eat and guests eating shouldn't have to look at that either. Keeping the FOH clean should be paramount. I made mention of this to Kate in particular as she is a senior server. Joel took the hint and bussed his table. I've also noticed Joel isn't the quickest about retrieving or securing his checks once the tables have left. There are often stacks of check presenters with his stuff in them scattered about the server station or at the host stand.


3 Staff members that stood out (why/how): LUNCH: Joel and KATE as mentione above. Hiroe was very helpful on the floor. I'd like to see her pass that along to Mandy as she trains.
DINNER: Camacho killed it in sales. Only one to come close or beat the sales goal. Don't know how he beat out everyone, including the closer but he did. Joel got his stuff together for dinner. No misrings that I can recall and his section stayed tidy. Kaori seems to be picking up the SA duties more, although when I go to help her she gets a little flustered. If I come to bus the table and she has the napkins and chopsticks ready she wants to help me bus, when all she needs to do is re-set the table. 

Any VIP's in? My friend Sabine came in for lunch. I didn't have much time to look around then, but there weren't many familiar faces. Rachel and Carlos came in for dinner, as did my friend Josh Row for his birthday. Kayo and kids came in also.

Comps& Void Detail:Kome bucks to cover lunches for Joel, Krystin and Kate. They all sold 5+ bento boxes and got their lunches comp'd. 2 chirachi's and a sashimi lunch. Good job guys! Kappa maki misring at dinner. FNF discount for Sabine and Josh. SIN for Elizabeth ST folks. I sent a sake-torp carpaccio to Josh for his b-day

R&M needs?:Kayo and Take brought to my attention that the natto and avocado nigiri tickets can be confusing to the sushi bar. Kayo ordered a nigiri natto but got a maki roll. They advised that the printout for these items in particular need to be a little more clear to eliminate confusion. Even a simple "maki" added to the item or "S" for nigiri when they print up. Seems logical.
The men's restroom sink was leaking again. The plastic u-trap is loose and separates from the metal pipe under the sink. I tightened it by hand but it needs to be re-glued or adhered to in some way more permanently.
Pretty sure the other servers have gone nuts with the ipod and deleted just about every station and replaced them with a bunch of obscure, indie, 80's pop, post-punk, electro... stuff. All that is fine and good, but there's too much and Take's jazz and other stations are long gone. I like having something for everyone, an eclectic mix of music for service, but many stations are inappropriate and the password should be changed... again. 


86'd items/ need more? Topo chico.

Sunday AM 8.24.14

Written By: Elizabeth

LY Lunch Sales: $1512
Projected Sales: $2014
TY Lunch Sales: $2047
+/- : beat LY by 35% and over Proj by $33
Lunch Covers: 119 (least number of covers all Sunday month wide)
Avg PPA:  $17.20 (highest PPA of all Sundays though!)

Weather: Ugh, 100's. All week.

Any Special events going on?: Hot Sauce Fest. Day before 1st day of School

Who worked?: Camacho, Krystin, Joel, Kate CL. Ruthy host, Jason SA, Kaori FR

The other day Kaori asked me what it would take to make her a Host here. I told her that first and foremost, we would need her to brush up on her communication skills. So I guess today she asked Camacho how to communicate well and improve her English. I don't know what he told her. But she is looking for that on the horizon. Honestly I don't ever see her as a host and here is why: 1. Her communication skills- our hosts have to lay down a lot of laws and rules and such and I just don't see her communicating that effectively. And 2. Hosts need to have a calm and cool head about them. She gets too frantic and frazzled too easily. Just in case anyone asks, this is why.

Flow of Business, Cuts and Ticket Times:
Usual Sunday BOOM! that occurs. Busy until about 2pm, then it slows down. Cuts are made. And all is well. Went down to Joel and Kate at 2, but it continued to die so I cut Joel at 2:30. Kate got a 7 top at 2:45 and two 2-tops after that until close.

• The kitchen struggled with getting tempura tickets out in a timely manner today, (Vince and I talked about this already) mainly because Christina was training Deli, which slowed her down. The only major issue was a 25 minute Side Kara-age that was voided. I gave the table some Kome Bucks to come back and have it on the house next time. They said they live in the neighborhood so they will definitely be back. being a good neighbor 

• Kaori ran the wrong tempura to the wrong table, so that threw a kink in the reigns, and then I misspoke and called for another tempura, so some miscommunication there. I ended up comping the lunch temp for S7 because Kaori delivered it to S1 instead. I also think part of that mistake was mine- I had stabbed the ticket when I went to get the rice for the dish, then Kaori took the dish and the rice to the wrong table. So, it's not entirely her fault on that. I messed it up. 

• Also, along those lines: S1 was a 4 top that were really pushy about being sat immediately, so we sat them at the sushi bar. Kate had just been triple sat so she started with the first guest that was sat (S10) and worked her way down, making it to S1-4 last (but also because they were the last to be sat) They were really impatient and pushy about ordering immediately. They ordered a Sashimi Lunch, a Hokkaidon and a Maguro zukedon at 12:49. Meanwhile, prior to that at 12:39 Kate had rung in a Chirashi lunch for S7. But for some reason,  S1-4 came out first, even though there were more items and the ticket was rung in 10 minutes later. So not only did S7's Chirashi get pushed behind another ticket, but then Kaori mistakenly dropped S7's Lunch Tempura at S1 as well. So overall the guest that was here first was waiting the longest for his food and his daughters food. I talked to him and he seemed understanding about the tempura being dropped at the wrong table, and I sent him a shumai, but he was with his young daughter and I know she was getting antsy to eat. I guess my question here is: How does a Chirashi that is rung in 10 minutes before a  Sashimi Lunch, Hokkaidon & Maguro Zuke Don get made last? 

• Now, the fun stuff. A 9 top of UT kids came in. They ended up sitting half in Joel's section, half in Krystin's section because, they too, were impatient to be sat, but also, since they were separate checks anyway it didn't matter if they were in one section. Nothing of note occurred with their service, food or beverage. It's what occurred during. All of a sudden I see this kid quickly walking towards the bathroom with a hand over his mouth and his cheeks robust. When I looked back again I noticed he was out front, vomiting onto our planter. And also, he had wet himself. If "wet himself" doesn't translate well, he peed in his pants is what I mean. Yes. This happened. And so....My first thought was "wow I haven't had to clean up vomit or piss since my Highball days" Then my second thought was "how do I politely tell someone who just threw up in front of our restaurant, and who has noticeably wet themselves, that if they plan on vomiting again, kindly do it in the bathroom and not on display in our planter". I let the kid simmer for a minute while I was thinking about what to do. His friend went outside to check on him and I just let him go. However...I was concerned about the leakage that had occurred from his pants. I didn't know when it happened, and was hoping it only happened outside, but when I walked by the vacant spot at A7 I noticed a wetter than usual spot on the floor. After the table left I quarantined the area, and had Jason use bleach water to mop it up. Now instead of smelling like urine it smelled like Bleach. A questionable trade in odor, but a cleaner one at least. The kid waited outside in the hot sun, while his friends all finished up. I went outside to assess the damage with a bucket of hot bleach water, and while he sit sulking on the bench, I threw water on his vomit. I also had to ask him to pick up his vomit napkin that he placed over the noodles that now lay on the ground covered in saliva. Insult to injury I think. It's a shame, really. Beginning of the semester. This kid is going to be known as "that guy" for the rest of the school year. 

3 Staff members that stood out (why/how):

• Jason Clark was super helpful, moping up urine and changing the lightbulb out front. And was overall on it today. 
• Kate always does a wonderful job closing.

Any VIP's in? The guy that looks like Alex, and his wife, baby and m-in law were in. Another regular that I don't know the name of too. Dang it. Lynn, Erin and Olive were in too

Comps& Void Detail:
Long Ticket time on Temp Lunch,  2 nigiri piece, shumai, and FNF for 2 beers for Lynn, and Emp Day off for Lynn. Regular Makani comps

R&M needs?:
Jason changed the bulb in the sign out front, and Vince is going to get lightbulbs for the dining room, we have one out over the sushi bar. There was one out over A4, but I jiggled it and it lit back up (always my first go to with lightbulbs..."just jiggle it"...wasn't that a Will Smith song in the 90's?)

86'd items/ need more?

Saturday 8.23.14

Written By: Elizabeth

LY Lunch Sales:  $2711
Projected Sales:  $2814
TY Lunch Sales: $2243
+/- : short 17% (how the hell did we do those sales LY?) and missed projections by $571 :(
Lunch Covers: 123
Avg PPA: $18.24

LY Dinner Sales: $6407
Projected Sales: $7060
TY Dinner Sales: $6868
+/- : up 7% over LY, and missed proj by $192
Dinner Covers: 271
Avg PPA: $25.34
For the day we broke even over LY at 0% :(

Weather: HOTtttttt

Any Special events going on?: Bat Fest @4pm-midnight

Who worked?:
Lunch: Lindsey, Alex and Johnny CL> Ruthy Host, Hiroe FR, Trained Amanda, Jason SA
Dinner: Camacho, Miho. Sophia and Naoto. Dusten CL  Krysten & Mandy Host, Hiroe FR, Jason SA

Flow of Business, Cuts and Ticket Times:
Lunch- we got a small pop around 1pm but that was about it. Lots of larger parties today though, three 7-top walk ins, one 8-top reso and one 8-top walk in. I was a little nervous that we would be in over our heads with only 3 servers on but it worked out well, everyone had sales over $700 but no one was every overwhelmed the whole day.
I had a 3pm interview with Lina's friend Ixchel today. She seems really great, similar to Lina, so I hired her. She will be in on Monday to do her orientation with me, and then she will train with Ruthy on Tuesday at 4:30, Krystin on Friday at 4:30 and Ruthy again on Sunday Morning at 11:30a. Her final train will be on Sept 2nd (please schedule Ruthy or Krysten as host that night) and then she will be on her own. I think she's a great hire.

Dinner:  What a long and drawn out night. It started as usual with the tables here and there, we got full by 7pm and stayed full and on a gradual slow wait all night, until 10:25 when we finally got off the wait, with seating a walk in 7 top. Again, lots of big parties tonight. The Party room got sat all 3 rotations with reservations, the Drako family was in right at 5 with 9 people (okay only 4 adults), however, with as many 6-9 tops we had we also had a large amount of 2 tops filling up the dining room. The highlights of the night include: Take got a compliment from a guest at the sushi bar. He said that Take was "wonderful" I told him he better be wonderful he's the owner! We both laughed, but then the guy couldn't say enough about how great Take was with him and his (date?) so Props to Take! Getting involved at the sushi bar! I love it! And I saw a lot of it all night. Super ups to Take. :) What else happened tonight you might ask? The chair at A6 broke. The leg bent, like, bad bent. We tossed it. There was no saving this chair. Luckily the guy was really cool about it- I told him we've been having problems with these chairs as they tend to fold easily, which made him feel better. I sent him and his wife both a glass of sake for being so cool about it.

I didn't make cuts until 10:40, and when I did, I cut everyone but Dusten. I cut Mandy (H1) at 10pm. That's the ball game folks

The fridge wasn't staying cool again tonight. A trend we will likely see until this weather cools off. It got up to 87 degrees in here. That's only 5 degrees cooler than my Hot Yoga Class....

3 Staff members that stood out (why/how):

• Camacho and Sophia both came in early to help open since once again, no one was scheduled to open for dinner. 
• Miho was turning tables like crazy tonight. The silent server, she's fantastic
• Mandy is awesome. Constantly moving and helping tonight. I really like her. 

Any VIP's in?
Lunch: Drawing a  blank on his name, might be Michael and his wife with the baby. They're super nice regulars. Brought his step-daughter in today, her name is Shelby. They had a great meal. Karen was in for lunch, and then the regulars whos names I totally forget because it's been months since I've seen them- but she had Cancer and he's a white dude, and they are headed back to Chicago until November.

Dinner: The Drako's are back in town and came in tonight with 9ppl, David and Ransom, Ryann and Husband (can't remember his name, or maybe that is his name, but I thought it was hers), Someone that Take knew sat at A3 and he sent them a smokin sashimi. And the fireman that was one of the guys that gave us our fire inspection came in with a party of 8, but then left because it was going to be an hour. He's gonna try us during the week instead.

Comps& Void Detail:
Lunch: Had to comp a few items to Server Error, a table left without paying. They signed the receipt though, so maybe they thought they had paid with a credit card? Who knows!

Dinner: Ume shiso kyu comp DNL for kid, 4 miso voids for Kome Set swichover for Sophia, Buzztable Edamames, Croquett for double ring for Camacho, Two Thinkery redeemed, Had  a Snow Piercer coupon come in. I honored it for 10% off, since they had  a hefty bill.

R&M needs?:
Patrick will be in tomorrow morning at 8am to take a look at our wiring system and also look into putting fans in the dining room. Kayo did you order them yet?

86'd items/ need more?
We ran out or are close to running out of so much alcohol! People were boozing it up this week! I can't believe it. And lots of bubbles have been sold. We are going to run out of both the Cava and the Prosecco before next delivery (I think). I'll bulk us up now that we're in full swing and have a holiday weekend coming up.

Friday PM 8.22.14

Written By:Cameron Stangel


LY Dinner Sales:$5977
Projected Sales:$6440
TY Dinner Sales:$7279
+/- :beat projections by $833 OMG sweet. Up LY $1296 and 22%
Dinner Covers:239
Avg PPA:#30.45

Weather:hot

Any Special events going on?:None that I am aware of

Who worked?:Dusten, Alex, Lindsey, Sophia, Johnny, Ruthy (H), Mandy (H), Krystin (CT), Jason (SA), Kaori (FR)

Flow of Business, Cuts and Ticket Times:
So strange.....We didn't really pick up until about 8:15/8:30. So weird compared to the last 2 days where we were practically on wait by 7pm. We had 2 resos but also a 7 top walk in early on. I have seen them come in before and they are a really nice family, 4 younger kids, parents and nanny. They walked in at 5:45 and I told them if they could be out by 7pm for the 1st reso they could have the party room. They were super happy and said the kids have to go to bed soon anyways so it worked out perfectly. All other resos were good.
I had one incident tonight where a guy ordered a glass of wine while they were waiting to be sat. Normal. Then Krystin comes up to me and said she think that guy went and is sitting in his car drinking...Not normal. I go outside and up to the window, knock, and explain to them how it is illegal for them to be drinking wine in the car, WITH THE KEYS IN THE CAR AND THE CAR ON! Madness. I told them #1 its completely illegal (which took some explaining because neither of them believed me) and #2 they were on our property and I was not going to be liable for that.  I told them to come enjoy the patio or our lobby, and they did, but I waited and walked them inside to make sure they wouldn't just return to their car and start it back up while enjoying a glass of our wine. They stayed inside and there were no more problems.
At 9:15 I went 3 on. We were steady enough and everyone was in a good enough groove to take on more tables and everything went great. We had a great Friday night.

3 Staff members that stood out (why/how):
**Dusten almost beat the sales goal.....TWICE

*Ruthy and Mandy made a great team and mandy is doing really good

Any VIP's in?

Comps& Void Detail:
buzz table edamame
makani
Kome bucks $30
void grilled salmon because it tasted too fishy
voided a summertime roll to an alone together
R&M needs?:
*hot water heater fell and broke its in the office, we do have the one back up
86'd items/ need more?

Friday AM 8.22.13

Written By: Elizabeth

LY Lunch Sales:$2007
Projected Sales:$2280
TY Lunch Sales:$1834
+/- : down 9% over LY and short $446 from projected :(
Lunch Covers:127
Avg PPA: $14.44

Weather: Sunny and another 100 degree day

Any Special events going on?: UT students back in town.

Who worked?: Joel, Clair, Krystin, Lynn CL. Ruthy Host trained Stephanie, Kaori SA, Jonathan SA trained, Sarah FR

Flow of Business, Cuts and Ticket Times:
Lunch never picked up. I waited and waited for a pop but it never happened. The restaurant was mostly full all afternoon with a few spurts at the sushi bar. By 1pm I cut down to just Lynn and Clair and they did find the last hour with just the two of them on. No long tickets, or unusual activity. Just a mellow afternoon. Stephanie seemed to do well training and Jonathan is still working on speed but is good otherwise. Had a few walk in 5 and 6 tops, you can definitely tell school is back in.

3 Staff members that stood out (why/how):

Jonathan- like I said, he could be faster but hes still working on getting his sea legs. I think once he gets in a groove he should be good.

Kaori did well today, stayed focused and worked in tandem with Jonathan

Sarah seems to be settling into food running. Though I can never really tell, she's so quiet. 

Any VIP's in?

Comps& Void Detail:

R&M needs?:

86'd items/ need more?

Thursday AM&PM 8.21.14

Written By:Cameron Stangel

LY Lunch Sales:$1922
Projected Sales:$1841
TY Lunch Sales:$2068
+/- :beat projections by $227. Beat LY lunch by $164 and 8%
Lunch Covers:138
Avg PPA:$14.98

LY Dinner Sales:$3838
Projected Sales:$4416
TY Dinner Sales:$4302
+/- :missed projections by -$144. Beat LY dinner by $464 and 12%
Dinner Covers:189
Avg PPA:$22.76


Weather:hot

Any Special events going on?:None that I am aware of, but it seemed like a pretty special Thursday for everyone else

Who worked?:AM:Joel, Sophia, Lynn, Johnny, Krystin(FR), Ruthy(H)
PM:Sophia, Joel, Dusten, Naoto, Lindsey, Jason (SA), Kaori(FR)
Flow of Business, Cuts and Ticket Times:
AM:
This morning was great, it was busy and steady and everyone worked well together. We were full and went on wait by 12:30. I was hoping to make cuts early to get those one doubles out at a decent time but I could t because I didn't want to compromise the service. Everyone was happy with the volume of tables they had and the customers were happy too! At 1:30 I cut to just Lynn and Johnny and 1:45 a went to just Lynn. Johnny and Lynn are a great closing team since they are both closers at lunch they know what it takes.

PM:
Tonight we started off really strong and it kept on building. We were full by 7 and on wait. We had a 10top reso in the party room but a 7top walked in around 7:45. We quoted them 45minutes to give us sometime to figure out where to put them. Mandy did really good tonight and really improved from yesterday being able to judge and asses the floor while in service. We stayed on wait until 9:45/9:50pm. The 7top walk in got drinks and waited outside. They were only about 10 minutes over the quote time but started being really pushy. I explained to them the quote was an estimate on what I had an idea of when people would be done eating, not an exact time. Two of the members didn't understand and started to be a little rude.. I got them sat as quickly as possible and have them 3 edamame as soon as they sat since they were complaining on if the food would take as long as the wait(really frustrating and discouraging..)they seemed a bit happier. When I Checked on them they (kinda) apologized by mentioning how small our restaurant was and started to understand why it did take as long as it did. When they left they were happy. 

Other than that it believe things went smoothly, Mandy did great, both kitchens were slammed but still producing beautiful food at a good time. I had to void 3 nigiri (below) due to timing (30min) and they were in a rush, but not upset.

Props to everyone, this week has been busy and I don't see it slowing down bit we have to get ready for this!

3 Staff members that stood out (why/how):
*Kaori works and moves very fast...Whenever she is on the floor she is so worked up (just naturally I think) she talks so fast I have no idea what she is saying, even when I tell her to slow down because I always thinks it has something to do with a customer or complaint or anything but she can't  communicate it and I cant understand...this can be unhelpful and I don't know what else to do but to tell her to breathe and slow down. When she approaches me I am o the floor dealing with a million other things at the same time and I can't take more than 30 seconds for her to tell me something, me process, and deal and fix and access the problem. 

*Dusten is owner of the sushi bar and sales goal challenge winner

*mandy- greatly improving

* Johnny/Lynn dynamic duo of lunch closers 

Any VIP's in?

Comps& Void Detail:
F&F discount
void 1 hama torro
1 shime saba
2 spicy scallp
misring age dashi tofu
1 gls kanbara misring change to bottle 300ml
hokkai don misring
void small hamachi
R&M needs?:

86'd items/ need more?

Wednesday AM&PM 8.20.14

Written By:Cameron Stangel

LY Lunch Sales:$1844
Projected Sales:$1893
TY Lunch Sales:$1755
+/- :missed projections by $138. 5% and $89 down from LY lunch
Lunch Covers:106
Avg PPA:$16.55

LY Dinner Sales:$3941
Projected Sales:$4256
TY Dinner Sales:$4755
+/- :Over projections by $499. Beat LY dinner by $814 and 21%. Up all day by 13% over LY
Dinner Covers:170
Avg PPA:$27.97

Weather: hot

Any Special events going on?:None, Lina's last day

Who worked?:AM: Alex, Sophia, Lynn, Lina (H), Hiroe (FR)
PM:Krystin, Naoto, Lindsey, Stephanie, Jason, Kaori (SA) Amanda (H), Sarah(FR)

Flow of Business, Cuts and Ticket Times:
AM:3 on with these senior servers was a walk in the park. Although we were pretty busy, 3 on, no SA, these girls kicked some butt today. Alex was the Gyoza Guru after winning the gyoza challenge today and receiving $10 Kome. Ticket times for both the sushi bar and kitchen were good. Lina pushed through the end giving 100% and I wouldn't expect anything less from her.

PM:
Tonight started out really calm and off to a nice steady start. It was Mandy's first night hosting alone after training. She started out really strong but when it started to pick up after 6:45 we picked up a bunch. We had our 10 top reso at 7 and by that time the restaurant was full. At about 7:30 we had a 10 top walk in (21/22 year old sorority pledges, ah school is back) who didn't understand why they couldn't get sat right when they wLked in. At this time I was helping Mandy out at the host stand a lot and explained to them how we are a small restaurant and were full(which was easily seen to the naked eye) we quoted them 45 minutes and were going to put them in the back B's. They accepted. And all wanted drinks. And all wanted to ask questions. At 7:45(15 min after they walked in) one girl said it's now 12, so reprganizing the floor chart we started blocking B5 as well and quoted them 15 additional minutes. 10 minutes after that the original girl said only 10 people and so on and so fourth this confusing battle progressed. In addition to this they all sat in the lobby, since it was too hot outside, shrieking and giggling and bombarding the host stand with questions, drink orders, and additions and subtractions to their party. Since I told Mandy we were putting them in the back Bs we were blocking Jason's section off and I let him know. We also had a 6top and many many 2s waiting behind that. Ah how that 6top would have fit pwrfecy at B7&8..but no we were holding off, and they had a great quote time and weren't worried about it. During the lobby chaos and explaing to Mandy why we weren't seating people in certain places it was kind of tricky because at one point there were 8 parties waiting but almost all the sushi bar open and A5, A6, B2, B3 and maybe one more open but we were so busy trying to put people on the list we couldn't seat anyone. So at this point I showed Mandy how to send out multipe notifications to fill up the restaurant again and get off wait. We recovered within 10

Minutes but between the amount of people coming in at once, all wanting drinks and not having time to alert parties their tables were ready, I could see was a little stressful for Mandy but she fought through it and did a great job. We got  everyone else sat and they were all happy it was a lot quicker than the quote time. Something I pointed out to Mandy was to make sure she's always checking the floor and not just facing the lobby so she can see she has tables that are ready to be sat. I have no doubts there is only room for improvement.

Back to sorority life at Kome.. I noticed the party room was finishing up and would be done at around the same time we quoted them for. I let them know and they cheered in excitement. Done. Back B's free. 6top sat in b7&8, I knew that would be good for them. So a different alpha gamma something girl came up and asked what was taking so long, I explained they were still in their quoted time but now they were waiting for the private room to leave (woo!) she wasn't thrilled, now they want to sit at 2 different tables 5 at each...hmm let me look at our seating chart, yeah it is still going to be the same amount of time, maybe even more for that for 2 4tops to be up. Confusion took over her face and I reassured her to trust me and the party room will be sooo awesome and they will be sat ASAP.  Anyways, party room left, sorority row entered and Lindsey took care of them. After Lindsey had to answer all the tough questions like "what does salmon taste like" she did a great job staying organized and happy. I helped her expedite the party room since we didn't want any 10pm campers. Upon the dreadful task of splitting checks for them Lindsey was very careful to do this from the start, but no, alas something was wrong. People forgot what they ordered (and happily ate clean) or so on so that took a little bit longer to figure out. Once setteled and we said our goodbyes Lindsey then realized she received a less than 10% tip on $300+ from this group. She put in her tips and sadly called it a loss for her and just wanted to go home. I gave her $30 Komé to try and ease her loss which she accepted but still wasn't fair. She expressed her frustration because since she spent so much time breaking down the menu to the room she knew she had other tables ready to order and didn't want to compromise any of her service to any of her tables so she tried her best to be available to all. We all stepped in and tried to help as much as possible for a smooth shift.

Cuts. At 9 I went 3 on which naoto and krystin were a little thrown off by since it seemed like we were on wait but we weren't we just needed to sit people in the empty seats so essentially there was actually no wait at all. 

3 Staff members that stood out (why/how):
Mandy did a great first day dispite the crazy Wednesday pop she stuck through 

Lindsey was great asking for help and staying focused under pressure. There is no stress like the one trying to be available to a needy table but knowing there were other tables ready to order but knowing how to give your time.

I'll miss Lina she was great her last day
Any VIP's in?

Comps& Void Detail:
Edamame buzz table

Birthday promo

Lina's last supper

Smoking sashimi misring

Iikado and yakiniku F&F
R&M needs?:

86'd items/ need more?
*soy sauce containers

Tuesday AM&PM 8.19.14

Written By: Cameron Stangel

LY Lunch Sales:$1673
Projected Sales:$1822
TY Lunch Sales:$1911
+/- :$89 over projections. $238 and 14% up from LY lunch
Lunch Covers:122
Avg PPA:$15.66

LY Dinner Sales:$3625
Projected Sales:$4168
TY Dinner Sales:$4490
+/- : Beat projections by $322. 24% and $865 up from LY dinner. up 21% over the whole day LY
Dinner Covers:173
Avg PPA:$25.95

Weather: warm but really overcast and muggy

Any Special events going on?:

Who worked?:AM: Alex, Kate, Lindsey, Johnny, Sarah (H), Hiroe(FR)
PM: Alex, Clair, Kate, Lindsey, Jason, Sarah (H), Hiroe(FR), Lina(SA)

Flow of Business, Cuts and Ticket Times:
AM:This morning was good. We had a contest for most Bento Boxes sold and Johnny and Kate both won with 7! A tie, so they both won $10 Kome bucks. Business was steady we never went on wait but we did stay pretty full. We had some customers early on who showed up incomplete and were confused why they restaurant is empty but they couldn't be sat. I explained to them our policy and they were a little distraught. One guy said he will reconsider where they take their business...Once their joiner came I rushed them over some clear soups on the house and explained to them again how sorry  I am but made sure they did understand our policy. They seemed a lot happier and said everything was fantastic when they left.

PM: Tonight started out strong We went on wait by 7pm. We had a resso at 8pm for 12 and at 7:30 a 12 top walk in. I explained to them  the room was already booked but I could set them up in the back B's but they might have to wait 35min which was fine since they were incomplete. They seemed understanding and nice enough, but when Kate got them she said otherwise. 2 people apparently left to go to the store while they were waiting so long to be sat, and 3 of them weren't even eating, so that just took up table space that could have been used for other people. When I was talking to them they didn't make that apparent at all but once they sat down things changed, but we still made sure they had great service. We did get a late pop and didnt get off wait until about 9. I had 3 people on doubles tonight but I wanted to make sure service was good so I didn't want to make cuts too early when we started to pick up. I cut Lindsey at 8:30, went 3 on at 9:15 and 2 on at 9:30.
3 Staff members that stood out (why/how):
*Sarah seems to not care at all anymore. she was seating incomplete parties and not being forceful with our policy, she sat our 12 top resso without any menus and when I approached her about it she didn't even know, shewasn't listening to the 86'd items at all even though Take was loud and we were all repeating it...when I went and checked with her that she got the last 5 86'd items she acted as if she never heard of it before.

*Alex did great being on a double and closing sushi bar. She stayed positive and focused the whole day

*I need to try not to schedule Kate for doubles. It seems like she doesn't want to be here towards the second shift and it really really shows and I dont want it to rub to her tables
Any VIP's in?

Comps& Void Detail:
promo edamame, birthday dessert

*Pizza makani
R&M needs?:

86'd items/ need more?
*Ed came by to check back up on our  AC unit  and said everything was working perfect, just like a new AC, and we only have this issue because its an older building and its August and hot. Since people are coming in and out the door so frequently for business it lets a lot of the air out. For now there is nothing more we can really do to improve the issue since the issue is the weather outside and not our AC malfunctioning.

Monday 8/18/14 recap

Written By: Dusten

LY Lunch Sales: 1922
Projected Sales: 2152
TY Lunch Sales: 2233
+/- : up $81 over projected and up 16% from LY
Lunch Covers:144
Avg PPA:$15.51

LY Dinner Sales: 3943
Projected Sales: 4670
TY Dinner Sales: 4701
+/- : $31 over projected and up 19% over LY
Dinner Covers:176
Avg PPA:$26.71

Weather: Hot and Muggy

Any Special events going on?: ??

Who worked?:
Lunch: Joel, Kate, Clair, Hiroe FR, Jason SA and Ruthie hosting.
Dinner: Kate, Joel, Clair, Miho, Stephanie CL, Lina SA and Sarah hosting

Flow of Business, Cuts and Ticket Times:
Lunch was busy. Nothing out of control but hopefully a sign of things to come. Everyone stayed on top of things very well. We had about 6 tables on wait by 1pm and more kept coming in. We had a 6-top walk in 10 minutes to close. I think there are just a lot of students and faculty returning to town killing time between now and the beginning of school (I'm talking university level here) and maybe trying us out.
Dinner was steady. Went on a short wait for a couple of hours. Clair was pulled aside by a "friend" in the lobby trying to get her to seat them without being a complete party. They didn't seem to care for Sarah's strict adherence to our seating policy, but Clair stuck up for Sarah and said there was nothing she could do. Had another couple breeze right past Sarah and seat themselves at the sushi bar and tell Stephanie that "the host said it was seat-yourself." Stephanie informed them that it wasn't, that they'd actually cut in front of people waiting to be sat, and directed them back to the lobby to be put on the list. Ironically, both of the parties that tried to bend or break the rules ended up in the sections of the respective servers that dealt with them earlier.

3 Staff members that stood out (why/how):
Ruthie did a very good job hosting. Jason seemed to lag a bit today. I cleared three 4-top tables and sorted those dishes and two trays of dishes that were already in the dish pit in the time it took him clear and reset a6 and maybe (mmmmaybe) start to clear A3. We had about 6 tables make an exodus at once, which would be a daunting task for anyone to reset, I just can't imagine I'm doing anything special that he couldn't. I asked (half jokingly) if she'd re-train all of the support staff before she left. She was a rockstar at dinner. There was only twice that I beat her to a table to clear. Every other time she was already in route with napkins and chopsticks in her hand.
Kate had a bit of a rough time closing lunch. Nothing she couldn;t handle but she gets herself so worked up sometimes. We had a reservation for lunch that I let her have as the senior server. The 6-top that walked in at 10 to close I tried to give to Clair. She didn't want it, which I didn't appreciate, so I let Joel take it and he did just fine.
Miho... If I don't riff her on occasion I'd never know she was there. She doesn't ask for or need help. If anything I rely on her to relay messages I couldn't to the sushi bar.
Stephanie dealt with a few rough situations in a very graceful and poised manner. I know she was in the weeds a couple of times and came to me with precisely what she needed.

Any VIP's in? Victor came in for lunch. I only work Monday lunches but the other server mentioned uit had been a while since they had seen him also. Tara and Kelvin. My friend Sabine came in for lunch also. Some folks from Elizabeth St. came in that Joel recognized. Kayo and Kenta had lunch with us today.
Parkside owner had the party room tonight with family. It's such a high compliment that owners in our industry some to us to feed their families. Trevor and his girlfriend came in to try the cheese plate with sake pairing. Rachel and Carlos.

Comps & Void Detail: Lunch: FNF for Sabine and SIN for Elizabeth St. people.
Dinner: A3 found a bone in their Alone Together roll... in the unagi. Took that off for them. Comp'd a tukemono that took too long to get made. The kitchen definitely got slammed tonight. Comp'd a funnel cake and 86'd it as it proved to be more trouble than it was worth. Take even asked that we don't sell it. There was an issue with them from the get-go and it just seemed to be too much trouble and slowed things down so we laid off of it. Another table found a hair in their Yasai. I comp'd that and took an additional 15% off their ticket. I think it was Clair's table, but I'm fairly certain they pulled it out of their mouth in front of her. I feel that warranted the extra discount. I voided an okonomiyaki as we suddenly 86'd it. Seems Christina didn't do her count right or something. Had a couple nigiri mis-rings at the sushi bar. I had a bit of miscommunication with Take when it came to ordering my own meal, so I ordered, voided and re-ordered a negi-hama maki and voided a tsukiji carpaccio that was 86'd. Lastly, the Parkside folks very graciously informed Clair that their yaki-tori was undercooked and that it wasn't the first time this has happened. They told her this after they had paid out and left her a 35-40% tip.

R&M needs?:I guess the A/C is doing all it can.

86'd items/ need more? Hoyo

Sunday PM 8/17/14 recap

Written By: Dusten

LY Dinner Sales: 5066
Projected Sales: 4616
TY Dinner Sales: 4470
+/- :-$146 under projected and down 12% from LY
Dinner Covers:175
Avg PPA: 25.54

Weather: Humid and dang hot, little to no breeze.

Any Special events going on?: Camacho mentioned the Anime Convention was still going on.

Who worked?:Joel, Krystin, Sayo, Kate, Camacho CL, Hiroe FR and Jason SA

Flow of Business, Cuts and Ticket Times:Decent Sunday night. We were nearly full before 6:30pm. Stayed on wait until 9pm. I cut Krystin and Joel just before that. Cut Sayo at 9:15pm and Kate at 9:40pm. I don't feel like there were any significant ticket times... and not a single mis-ring for anyone! Had one 8-top walk in that cancelled after a while of waiting. We had our reservation in the party room at the time and I don't think they were misquoted on a wait time. I just think they decided Outback Steakhouse might be more their speed. Chili's maybe. Had another party of 7 actually call and reserve the party room for 9pm tonight. Camacho was the only one who beat the sales goal tonight. $10 Kome bucks to him.

3 Staff members that stood out (why/how): Hiroe was a tremendous help on the floor. There was rarely a time I didn't see her assisting in keeping the FOH nice and orderly.
Had a couple issues with Joel today. One, I almost always have to seek him, and only him out for pre-shift meetings. I don't think he's giving himself enough cool-down time from his commute to actually be ready when he should be. The other has to do with his sushi orders sitting at the bar too long. There were two smoking sashimi's of his that by the time I prodded him to take them, the glass was completely clear, ie. no smoke. He got a bit defensive in the moment. Other servers confirmed that the sashimi's had been sitting a while. I did talk to him about the importance of timeliness when it comes to the sushi especially.
Krystin did well today. Her and Sayo actually are both becoming confident and capable servers. I feel they both could stand to work on knowing when and how to ask for assistance. When I offered to either of them, knowing they were in the weeds, they really didn't know how to respond with specifics. I'll single Krystin out however because I do see her making an earnest attempt to establish a rapport with her tables. She also received a 5-star review on our Yelp page. I gave her $10 Kome bucks for her trouble.

Any VIP's in? John. Star and family- his wife says as they walk out, "See you next Sunday!" Roger's girlfriend Sunny came in with a friend. Hadn't seen her in since he left. Take had some friend's come in. I recognized them as I had served them before but couldn't tell you their names. Some Austin Beerwork's employees sat at the sushi bar. I sent them 2 ankimo nigiri as per Camacho's suggestion.

Comps& Void Detail: 2x shima-aji nigiri pieces- I think the specials/86 board may be falling by the wayside by the opening servers. There seems to be a bit of confusion, particularly about the 86 items. Sometimes i know it takes sushi bar or kitchen to get everything settled and decided for the specials, but there is no reason we shouldn't know everything we DON'T have by the time we are open.
...anyways... 6x buzztable edamames, a FNF for Sunny, 2x ankimo nigiri for the ABW folks annnnd that's it.

R&M needs?:I had Sayo throw out the ginger that was left over from lunch and the negligible remnants in the bucket. That stuff was no good. Opened the one marked 8/8 and it was fine.

86'd items/ need more? Zoe, Austin Beer Works and White Rabbit. ran out of small clamshells... perhaps there are more in the trailer, but I don't like going out there after dark.

Sunday AM 8.17.14

Written By: Elizabeth

LY Lunch Sales:$1991
Projected Sales: $2148
TY Lunch Sales:$1968
+/- : down 1% over LY and short $180 Projected.
Lunch Covers:127
Avg PPA:$15.50


Weather:hot and so very humid. heat index of 105

Any Special events going on?:nah

Who worked?: Clair, Joel, Stephanie CL. Lina Host, TR Mandy, Krystin FR. No SA

Flow of Business, Cuts and Ticket Times:
To be honest I was a little concerned when I saw we didn't have an SA running 3 on. But it worked out well. Lina was training Mandy so she was able to step away from the host stand here and there to help bus tables and Mandy was right behind her wiping and set it. If only we could keep Lina! We would have 2 kick ass hosts. Oh well. Mandy is going to do great I just know it. She's very self aware and motivated. I like it. We didn't fill up until about 1:30 today. The opening pop was minimal compared to recent weeks, which was good in only having 3 on. Everyone worked really well with one another, thought I do wish I saw just a hint more teamwork. Overall though, it was a good lunch. Had a couple sitting at S5-6, the woman just found out she had Celiac not too long ago so she was really hesitant to order anything without talking to the Manager first. She was really sweet, the both of them were, and they had a nice time. Joel was their server, and the only thing that made me nervous, was at the end when I saw the ginger and wasabi bowl on the table- I really hope she didn't use any wasabi. I'm going to follow up with Kate about the materials she was working on for us and see if we can do a workshop of sorts to get the staff aware of what is Gluten free and what isn't. 

The pop didn't die down until about 2:30 so I didn't cut anyone until 2:45 and went down to just Stephanie. She got 2 more tables after that

3 Staff members that stood out (why/how):
Lina- helping bus tables in her downtime- great work!
Stephanie got a little bogged down when the party room wanted seperate checks and she got sat at Sushi bar at the same time, right after getting sat a 5 top, but she recovered well by delegating tasks

I hired Jonathan, the SA stage from last night. He will be back in Friday morning to fill out his paperwork and train with Jason again. This time in non-slip shoes.

Any VIP's in?
Chi and family
Harmon and family
DH and family
Karen
Erin & Olive (Lynn's future wife)

Comps& Void Detail:
FNF for 2 Madia from Take. FNF for Erin,

R&M needs?:
Bev cooler is at 40 degrees. Please report tonight's temp.

86'd items/ need more?

Saturday PM 8.16.14

Written By:Elizabeth 


LY Dinner Sales: $6342
Projected Sales: $6975
TY Dinner Sales:$6506
+/- : short $469 from projected, but beat LY by 3% still. Good, considering
Dinner Covers:247
Avg PPA:$26.34

Weather: 100 Degrees again

Any Special events going on?:UT students returning this upcoming week

Who worked?:
Lindsey, Camacho, Sophia, Naoto, Dusten CL> Lina host, Krysten CT, Hiroe FR, Jason SA and Jonathan staged as Busser

Flow of Business, Cuts and Ticket Times:
Started steady enough. By 5:30 we were mostly full save for 3 two tops and the sushi bar. But we didn't go on a wait until 7p. And it was a pretty short wait at that. Ebbs and flows all night. Rushes and lulls, is the best way to describe tonight. We had 3 rushes. One at 7, one at 8:45 and another at 9:45. By the last one I had already cut Lindsey and Jason and Dusten got about 5 tables at once. He got a little overwhelmed so when B3 got sat I gave it to Naoto. After Naoto had greeted them, he asked Dusten if he was okay and gave it to Dusten. I told them both of them that they need to trust what I see and if I ask for someone to take a table the intent is for them to keep it. Dusten was obviously overwhelmed by the mass of tables he had just inhere ted and therefore I wanted to make sure service was not compromised in the least. When S11-12 got sat, I gave that to naoto and made sure he kept it. by 10:45 it slowed down and I cut down to just Dusten. No more tables came in after that, however.

Jonathan came in for his SA stage. He was under the impression that he was just coming in to interview. I, however, did not find this out until the end of the night when I talked with him about how I felt his shift went. He said it would have gone better if he weren't wearing his nice boots (he said he was sliding all over the floor tonight). I asked why he wore them, and he said Cameron told him he was interviewing. For future reference, a stage is when you work a shift in the position to see if you are a good fit and also for the employer to see if they are a good fit. Jonathan did okay tonight. Obviously staging in a restaurant you've never been in before can be a little daunting, especially on a Saturday night. But he gave it what he could. He has a lot of expo-ing experience, so it will take him a little while to get adjusted on the FOH side, but I think it's possible. He is an expo at Takoba so he is only looking to work about 3-4 shifts, which will be just about right for us. He is going out of town tomorrow for a family thing but will be back in town late next week and as soon as he gets his schedule from Takoba he will email me and we will set something up. Should be a good fit.

Mandy was supposed to train as Host tonight but never showed up. I'm not sure if she was confused when I told her to come in Sunday morning as well or what. But I emailed her and am waiting to hear back from her.

3 Staff members that stood out (why/how):
Lindsey- has a great positive attitude and despite stresses at the end of the night was still about to keep calm. Though the one thing is, I would like to see her pre-bus her sections more and take a little more care in table maintenence.

Naoto was very helpful and really on the ball tonight. Never had to worry about him one bit.

Jason (Camacho) seemed like he was in a rush to get out and wasn't helpful during the end of the shift when Dusten needed it. He seemed to be a little aloof of how busy everyone was and continued moving at his own pace. A little annoying

Any VIP's in?

Comps& Void Detail:
FNF for Nishimoto Reg.Mgr, Owner comp for Kayo. Guest DNL for Jason's B7 on Ika-yaki. Guest Changed Mind on a glass of Muscadet, Promo Edamame, One Promo Thinkery that I accidentally ripped up, it was for B2. Kome Bucks from Sophia

R&M needs?:
I am going to call Radiant on Monday about looking at our AC just to get a second opinion. It looks like we wrote a check to Ed this morning for $97 but I don't know what he did.
Also, the beverage cooler was running high all night. I'm not sure if it was a combination of how hot the service station was and then just the constant opening and closing of doors or what, but the last I checked (at 11:53pm) it was still sitting at 60degrees F. I'll look in the morning and see what the temp is. If still running high, I'll call Boyd on Monday too

86'd items/ need more?

Saturday AM 8.16.14

Written By:Cameron Stangel

LY Lunch Sales:$1602
Projected Sales:$2414
TY Lunch Sales:$2478
+/- :$64 over projections. 55% and $876 up from LY lunch
Lunch Covers:123
Avg PPA: $20.14


Weather:HOT

Any Special events going on?:None

Who worked?:Clair, Lindsey, Jason, Johnny, Ruthy (H), Hiroe (FR), Jason (SA)

Flow of Business, Cuts and Ticket Times:
We stayed about 1/2 full the entire day and never really got any big pops. It was mainly a mix of 2-4 tops but nothing really bigger. I put a $10 Kome prize to highest alcohol sales. Take realized that the bentos weren't selling as much as usual so I made another $10 Kome contest for most bento boxes sold. I went 3 on at 1:30pm and 2 on at 2:15. Ticket times from both sushibar and kitchen were all really good today.

3 Staff members that stood out (why/how):
Lindsey and Johnny won the contests for most bento boxes sold and highest alcohol sales

Ruthy seems to have really improved, especially since Lina is leaving she seems like she is really stepping up and taking ownership of hosting
Any VIP's in?

Comps& Void Detail:
comp'd a zato ichi and pork belly for my roommate
$30 Kome bucks for recovery Kome bucks

R&M needs?:

86'd items/ need more?
*scary cold came in to look over AC. he did as much as he could with cleaning to help circulate the air flow. He said he will keep an eye on it but it also may just be the building and the fact that its August in Texas

Friday PM 8.15.14

Written By:Cameron Stangel



LY Dinner Sales: $6558.90
Projected Sales:$6860
TY Dinner Sales:$6365
+/- :$495 down from projections. -$193 and -3% down from LY dinner
Dinner Covers:221
Avg PPA:$28.80

Weather:hot

Any Special events going on?:None that I am aware

Who worked?:Sophia, Jason, Joel, Johnny, Dusten, Lina (H), Kaori (FR), Jason (SA), Miho (CT)

Flow of Business, Cuts and Ticket Times:
Tonight was steady but not out of control. We were on wait from 7-10 and I saw a lot of more familiar faces. I cut to 2 at 9:45/10 when we started to get off of wait. Everyone worked well together and I recieved a lot of compliments about how exceptional our service is.

3 Staff members that stood out (why/how):
Miho did a good job stepping in to CT tonight. Speedy as always

Lina and Jason have great communication between the tables that need to be set up and where to put who

Everyone worked together
Any VIP's in?

Comps& Void Detail:
Kome bucks to Dusten and Sophia
Kome bucks to b6 redeemed
comp'd a yakitori misring to yakuniku
R&M needs?:

86'd items/ need more?.
*New SA is training at 6pm tomorrow
*talk to Ani about his pay rate since he is confused, Sophia said she is willing to come in and translate for him

Friday 8.15.14

Written By:Elizabeth

LY Lunch Sales:$1896
Projected Sales:$1943
TY Lunch Sales:$2243
+/- :beat LY by 18% and projected by $300
Lunch Covers:133
Avg PPA:$16.86


Weather: Hot. Summer.

Any Special events going on?:

Who worked?:Kate, Camacho, Sophia, Lynn CL. Ruthie host, Kaori FR, Jason SA

Flow of Business, Cuts and Ticket Times:
Slow to start but picked up by noon. By 12:30 we were full and on a small wait. Had a six top and an 8 top walk in. The 8 top dissipated after they couldn't get a table right away, since we already had the 6 in the PR. We stayed full to the end. It did fall off a little after 1, at which point I went down to just Kate in the A's and Lynn in the B's. They handled it well though I think we had a few people that were in a rush and needed to get out quickly that I had to assist in doing, with both of them. During lunch I would like to stress the importance to the servers of turning their tables and getting the check ready to go, since I saw a lot of people trying to get out quickly.

3 Staff members that stood out (why/how):
Lynn was really helping helping prebus other sections in her downtime- also very calm on the floor.

Ruthie constantly improving, was helping during her downtime

Jason Clark- moving very smart today. Keeping on top of all dirty tables. 

Any VIP's in?

Comps& Void Detail:
Kome Bucks for Lynn. Thinkery 21 for B2, 

R&M needs?:
Boyd was in this morning and fixed the freezer that wasn't holding temp. He said that a power surge fried the wires back there. It's fixed now. Rick came in to fix the left terminal that went down yesterday and got it up and running. He said it had a power surge and fried some wires back there. Sound familiar? Yes. I do believe the fan over the kitchen door and the new fan in the kitchen is still causing some electrical issues. I'll reach out to Patrick, though last time he assured me everything was fine.
86'd items/ need more?
Vince picked up some topo chico and mex coke for me at HEb, thanks Vince! If ANYONE has one of them to drink, please be sure they are ringing them in and or comping them. We had 3 cases of Coke on Monday so I told Vince not to order any. We sold 32. Which means there are more than 10  that have not been accounted for 

Thursday PM 8.14.14

Written By:Cameron Stangel



LY Dinner Sales: $3569
Projected Sales:$4871
TY Dinner Sales:$4502
+/- :-$369 down from projections, $933 and 26% up from LY dinner. 6% up form all day LY
Dinner Covers:146
Avg PPA:$30.83

Weather:hot

Any Special events going on?:None that I am aware of

Who worked?:Naoto, Sayo, Lindsey, Sophia, Dusten

Flow of Business, Cuts and Ticket Times:
Tonight started out to a slow start. We filled all the way up by 7:30 and went on wait. Waits only lasted 15-20 min or less. At 7:30 we had a 5 top birthday party walk in, and by my judgement, we weren't going to have any more large parties walk in so I gave the go ahead to have them in the party room. They were super surprised and very happy and thankful. No other parties came in. Naoto was 1st cut but ended up letting Lindsey be 1st cut since she said she wasn't feeling too good, maybe getting a cold, so since no one was on a double I let them switch.
We remained steady up until close but nothing got too out of hand as far as outrageous ticket times.
At 8:30, made cuts to 3 on and stayed 3 until the end.
3 Staff members that stood out (why/how):

Naoto did a good job staying focused the whole shift, especially after he gave up being 1st cut. He didn't slack off

Dudsten won the sales goal challenge and did a great job

sarah did a good job naming dishes as they went down to the tables as a FR
Any VIP's in?

Comps& Void Detail:
buzz table
misring
R&M needs?:

86'd items/ need more?

Thursday AM 8.14.14

Written By:Ebeth

LY Lunch Sales: $2397
Projected Sales: $1804
TY Lunch Sales:$1832
+/- : Beat proj by $24 but still came up 24% short of LY
Lunch Covers: 106
Avg PPA:$17.28


Weather: sunny and warm. low humidity!

Any Special events going on?:

Who worked?:Sayo, Kate, Johnny, Lynn CL. Hiroe FR, No SA. Ruthie host, trained Amanda

Flow of Business, Cuts and Ticket Times:
Really slow lunch. By noon we only had about 6 tables sitting. So by 12:15 I cut Sayo. It was just too slow to have 4 servers on. And then it never got busy. We had 2 six top walk ins, one went in the party room one went to the back B's. But we never filled up. Got somewhat of a pop around 1:15, several of the tables were in a huge rush to get back to work. So maybe they were taking later lunches today? I don't know. But I have a feeling this is how it is going to be for the next week or two during back to school. a bit of unpredictable lunch pops and slower business here and there. After Labor day we will get back into a steady way of business. But until then I think we are going to be on the slower side.


3 Staff members that stood out (why/how):
Amanda-new hire- was very helpful in her downtime, helping to bus tables since we didn't have a busser on.

Johnny seemed to get a little behind today, a few too many tables after cuts maybe. I helped him where he need it and he got back on track

Lynn did a great Omakase for S1-2. Really very personable and she was able to get them some great things they really enjoyed.  I gave her $10 Kome bucks because she was the only one that beat the sales goal.


Any VIP's in?
The eye Dr. and his wife were. Another regular who talks to Take a lot (blonde guy) 

Comps& Void Detail:
Had to comp a Go Go Roll- it was left on the sushi card, even though Johnny verified it with the table and the guy said "yes" to it, he then declined it when it was sent out. I will mention to the hosts about double checking the cards and wiping them clean. 

R&M needs?:
The guy from Boyd came today and fixed the fridge. He said that we can't load anything on top of it because it blocks the airflow. Except, he said, put a box fan on top of it or a fan of anytime in order to keep the air circulating back there. Those fridges were meant to work in temps up to 85 degrees but after that it's impossible for them to work if the air is stagnant.

86'd items/ need more?
So the Serendipity order never came yesterday, so I followed up with Kaila's replacement while she is on vacation. he said it looks like the order slipped through the cracks when Kaila was preparing to go out of town, so it will be here tomorrow. Grr...

Wednesday AM&PM 8.13.14

Written By: Cameron Stangel

LY Lunch Sales:$1676
Projected Sales:$1843
TY Lunch Sales:$1660
+/- :-$183 down from projections. -$16 and -1% down from LY lunch sales.
Lunch Covers:100
Avg PPA:$16.60

LY Dinner Sales: $3838
Projected Sales:$4632
TY Dinner Sales:$4087
+/- :-$183 short of projections. But $249 and 6% up from LY Dinner. 4% up from the whole day LY
Dinner Covers:143
Avg PPA:$28.58

Weather:Hot

Any Special events going on?:None

Who worked?:AM: Sayo, Kate, Clair, Lynn, Ruthy (H-Train), Mandy (H-tr), Krystin (FR)
PM: Naoto, Johnny, Lindsey, Krystin, Sophia, Sarah (H), Kaori (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
I had Mandy training on host today with Ruthy and I think she did a good job. She trains again tomorrow morning with Ruthy again and I will leave out her training info and packet.Today was overall pretty steady I cut Sayo at 12:30 and had just Lynn by 1:30pm. We never got slammed of tickets backed up but we remained steady

This evening was a lot slower than past Wednesdays have been. It was still steady but might have just felt slower compared to other weeks previously. We started to the texas craft beer contest and promo tonight and I think it went really well! A lot sold! We reorganized the fridge so they would be easily accessible during service.

This evening I had a young guy come in on a date. I spoke to him a few times before he came in because his mom had bought him a Gift Certificate online and he was having trouble redeeming it. When he finally came in to Kome I realized that she paid for it to be shipped and not online redeemed. I put our address and my email for the redemption so the card would come here but I got the reference number and payment so it could be closed out to GC. He was visiting from Dallas and heard great things about us so his mom got him the gift certificate so he could eat here while he was checking out UT (cute). He had a great time!
I went 4 on at 8:30 and 3 on at 9. I went one on at 9:40. We never got a super late rush but we remained steady and our service was great.


All employee meals need to be in by 9:30pm, I think some people are forgetting this and ordering last minute for makani, I think this needs to go back on the shift notes.
3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
buzz table
2 zato ichi for the gift certificate guy
voided 4 nigiri, misring
R&M needs?:

86'd items/ need more?