Saturday 11.30.13

LY Lunch Sales:$2283
TY Lunch Sales:$1637

+/- :Down 28%

LY Dinner Sales: $5173
TY Dinner Sales:$5602
+/- :up 8% !!!!


Weather:Overcast but high 50's low 60's

Any Special events going on?:Local Business Saturday

Who worked?:
Lunch: Esther had picked up for Johnny but never told anyone to get it covered, so I scrambled to get a hold of her (never did- and I even sent her a text that said she needs to respond to the contact we are trying to make with her....still got nothing) So I put Alex on the floor and I hosted. Ali, Kate, Alex and Clair CL. I hosted. Jason SA, Hiroe FR
Dinner: Miho, Naoto, Clair, Stephanie and Dusten CL. Lindsey and Alex hosted, KaoriFR, Perfaijer SA

Flow of Business:
Lunch was slow to start and remained slow all afternoon. I was waiting for some kind of pop but there wasn't one. We were full at one point, but not the sushi bar. I was having trouble seating the sushi bar all afternoon.  Went on a small wait for a 4 top, since they all came in at once around 1pm, but that was it. I cut Ali at 1:45, and Kate at 2. I was going to go down to 1 on but wasn't sure if we were going to get a strange 2:30 pop or what. We didn't and it was clear by 3pm.
Dinner: Started okay, then we went on a wait at 6:30 and that is exactly when EVERYONE wanted to eat. We were on an hour wait immediately. Everyone started clearing out at the same time, around 7:15 and then began the seating frenzy. We got off the wait but then went back on a small one around 8:30. Then it cleared out around 9:30. I cut Clair at 9pm, Stephanie & Naoto at 9:30 and down to Dusten at 10pm. At 10 I also cut Perfaijer and Kaori. I cut Alex at 8:30, and Lindsey at 9:15. That is a pretty indication of how slow the night got after that initial pop.

Ticket Times:
Nothing crazy at lunch or dinner. 

Any VIP's in?
Lunch just a few regulars of whom I can never remember the names of. 
Same for Dinner: Doug from Moonshine. Neal and 2 friends, The older couple where the dude is a white guy and the woman is Japanese...I can't remember anyone's names today!!

Comps of note:
Alex had 2 comps for guests who changed their mind (one ordered a tempura lunch, but actually wanted the Ebi fry, and another guest ordered the Ebi fry and when it came out they changed their mind) Had some Kome bucks from Ali and Clair redeemed.

A few Buzztable Gyozas at dinner. Building that client base!

R&M needs?:
Rodrigo took down the bamboo blinds outside for the winter. they are stored behind the fence. one can be thrown out.
Where did the scrub brush go for the floor? It has mysteriously disappeared? We needed a new one anyway. I'm going to Ace mart sometime this week to get stemless champagne flutes, a new floor scrubber, and anything else we may encounter
Gasket guy is going to come on Monday to replace the reach in gasket. It's more reliable and easier to have him do it than to order it and do it myself.

Wednesday Recap 11/27/13

LY Lunch Sales: (Thanksgiving week) $2544.15
TY Lunch Sales: $2032.10
+/- : -20%

LY Dinner Sales: (TG Week) $4291.65
TY Dinner Sales: $5042.30
+/- : +17%


Weather: Chilly and sunny

Any Special events going on?: Day before Thanksgiving

Who worked?:
Lunch: Clair, Ali, Kate, Jason CL, Per Faijer, Junko, Hiroe
Dinner: Ali, Jason, Sophia, Eileen, Stephanie CL, Per Faijer, Nagisa, Alex

Cuts:
Lunch: Went 2 on at 120.
Dinner: Went 2 on at 9, cut host at 930, 1 on and cut SA at 945

Ticket Times:
Lunch: Times were good except for a couple of ramens and 1 missed yakiniku
Dinner: Times were good all night

Flow of Business:
Lunch: Really slow start. We got all of the business in the last hour. I think next year we should open 12-3 the Wednesday before Thanksgiving.
Dinner: It was nice and steady. We were on a wait from 7-845, but never more then a few tables. The flow of business had a nice pace so it never got crazy, but sales were still great. Wish they all could be like this. 
 
Any VIP's in?

Comps of note:
Comped a yakiniku that was missed at the end of lunch, comped some apps for a table that went 30 minutes over their wait time, buzztable comps

R&M needs?:
Whats up with the orange bucket under the ice bin in the server station. It overflowed from being full at the end of the night. It's not easily removed because pipes are going into it. Requires some wrenching to dump it. We mopped the floor and left it for the time being. Did I miss an email about this somewhere? Has this always been there, and I just didn't notice?

Forgot to mention that the curtain rod was destroyed Monday lunch, but I know you were already planning on getting a new one.

Tuesday PM Recap 11/26/13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales: (Tuesday before Thanskgiving) $4694.00
TY Dinner Sales: $4465.80
+/- : -5%

Weather: Sunny(yeah!) and Cold

Any Special events going on?: Thanskgiving week

Who worked?:
Ali, Taylor, Eileen, Miho CL, Lindsey, Jason, Kaori

So Esther never showed up for her shift tonight. She knew she worked because she was trying to get her shift covered by Ali around 3, but Ali had already picked up. She told Ali she would see her at work. Several people called, and texted, and I called several times from the Kome phone, but no response. She never got back to anyone, and I finally texted her at the end of the night to let someone know she was ok because we were all pretty worried. It seems out of character for her, so I hope everything is alright.

Cuts: Went 1 on, and cut support at 930

Ticket Times: Times were solid all night

Flow of Business: Busy for a Tuesday. We went on a wait around 7 and were off at 845. Every seat filled again at 9, but we didn't go on a wait. Flow of business was good, staff handled it well, and lots of happy customers introducing their families to Kome. People really seeem to be in the holiday spirit


Any VIP's in?

Comps of note:

R&M needs?:

Tues Lunch 11.26.13

LY Lunch Sales:$1412 (LY week of thanksgiving: $2005)
TY Lunch Sales:$2127 (woohoo!)

+/- :51% over the $1412

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:blustery and cold- but the sun is trying to peak through

Any Special events going on?:another day closer to thanksgiving

Who worked?:
Lynn, Sophia, Johnny, Dusten CL. Junko, Lindsey FR, Alex SA

Lynn had asked that we make it known about when we go 2 on, that the person that gets the A's gets sushi bar seats 1-6, because there has been some confusion on it lately. So let's just make sure that when we are cutting and going 2 on, we are communicating to everyone that the person in the A's also has Seats 1-6. Just so there is no gray area.

Flow of Business, Cuts and Ticket Times:
started slow then remained steady throughout the afternoon. I made the mistake of cutting down to Lynn and Dusten at 1pm, because I hadn't seen a second pop and figured maybe that was it. We didn't get crazy busy but it was definitely busy there in the last hour. We had a walk in 6 top as well, so that made things a little tense for  second. But we powered through and made it to 2 without incident.

Lynn had this girl at B1, earlier on, who said she had a seafood allergy so we ended up advising her not to eat the Miso ramen. But then she ordered a few things from the sushi bar and told Lynn that it was okay. So maybe she just doens't like seafood? I don't know. Lynn tried to persuade her not to order from the sushi bar because of cross contamination, but she didn't seem to care much. It was odd.
Any VIP's in?
Kayo and her dad

FYI: Ray McGuires Wife came over and told me that Ray had a heart attack yesterday. he is in the hospital awaiting a triple bypass surgery. They are closing the shop until Monday. So just keep an eye on it if we see anything suspicious. She said she would keep me posted.

Comps of note:
Comp'd Kayos meal under manager meal

R&M needs?:
Called Ed from Scary cold to come look at the heating unit near B8- it seems to only blow cold air out.

Monday PM 11.25.13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales: $4165 (week of thanksgiving  Monday sales LY: $4652
TY Dinner Sales: $4123
+/- : down 1%


Weather: 30 degrees. Cold.

Any Special events going on?: week of Turkey Day

Who worked?:
Dinner: Clair, Esther, Miho, Camacho, Taylor CL. Nagisa, Jason, Hiroe

Flow of Business, Cuts and Ticket Times:
Slow and steady all night. Went on a brief wait for a 7 top but that was pretty much it. It was nearly one in one out, with a table left open here and there. Cut Clair at 8:30, Esther and Miho at 9:10. Cut Nagisa at 9:30 along with Jason SA. Had several large parties in tonight. Multiple 6/7 tops

Any VIP's in?
none

Comps of note:
none

R&M needs?:
none than the mentioned.

Monday am Recap 11/25/13

LY Lunch Sales:  $1443.50
TY Lunch Sales:  $2445.95
+/- :  +69%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Cold and Rainy

Any Special events going on?: Monday before Thanksgiving

Who worked?: Esther, Stephanie, Clair CL, Jason, Junko, Lindsey

Cuts: No cuts made today

Ticket Times: They got up to 40 minutes for Ramen, but we got hit all at once

Flow of Business:
Really busy Monday lunch. A bit of a hectic start due to a scheduling error on my part, but Stephanie agreed to come and help us out. We went on wait at noon, and stayed on one until close. The servers were solid and communicated with their tables about long wait times, and most folks were understanding, but a few were upset, and required some comping and kome bucks. All in all things went well, and people were happy one way or another before they left.

Any VIP's in?

Comps of note:  Several comps for ticket times

R&M needs?: 
Take wanted me to put a reminder that we need 3 mats for the kitchen
We also need coffee cups, and probably some more french presses for the winter

Sunday Recap 11/24/13

LY Lunch Sales: $1143.75
TY Lunch Sales: $1767.70
+/- :  +55%

LY Dinner Sales:  $2745.00
TY Dinner Sales: $2916.33
+/- :   +6%


Weather: Cold and Drizzly

Any Special events going on?: East Austin Studio Tour

Who worked?:
Lunch: Naoto, Clair, Stephanie, Esther CL, Lindsey, Jason, Kaori
Dinner: Naoto, Clair, Kate, Jason, and Esther CL, Lindsey, Per Faijer, Hiroe

Cuts:
Lunch: Went 3 on at 115, 2on at 2, Cut Lindsey around 230.
Dinner: 4 on at 715, and 2 on at 830, cut the host at 9, cut the SA at 930

Ticket Times: They were good all day

Flow of Business:
Lunch: It was really slow. I thought we might be busy after reading yesterday's notes, but I guess everyone got their ramen fix yesterday. Had an 11 top walk in at 2:59. Felt bad for the kitchen, but we needed the sales.
Dinner: Very mellow overall. We were a bit busier in the beginning then I expected. We almost went on wait, but starting dying out at 815. No more tables after 930.

Any VIP's in?

Comps of note:
Some of Per Faijer's family came in to eat, and I gave them a 15% friends and family discount. 

R&M needs?: We need a large bottle of Ibuprofen in the first aid kit for the staff

Saturday 11.23.13

LY Lunch Sales:$2301
TY Lunch Sales: $2417

+/- :up 5%

LY Dinner Sales: $4855
TY Dinner Sales:$6326
+/- :up 30%  Blew it out of the water! Whats up!

Weather: Colder than yesterday. Still misting here and there with bouts of rain.

Any Special events going on?: East Austin Studio tours

Who worked?:
Lunch: Johnny, Stephanie, Kate, Clair CL. Jason SA, Hiroe FR, Lyn
Dinner: Stephanie, Esther, Naoto, Miho, Dusten CL. Perfaijer SA, Kaori FR, Lyn and Lindsey

Flow of Business, Cuts and Ticket Times:
Lunch: busy would be a good word to describe today. We picked up immediately and were pretty full by 1, but it cleared out around 1:30 I was anticipating another pop and sure enough around 1:45 the second wave hit. We went on a small wait, and I'm so glad I didn't make any cuts until 2:45 when I cut everyone. The kitchen got hit real hard with Ramen, which was to be expected with weather like todays. We were very, scarily close to running out of noodles, but we didn't. A few things I observed: Mario needs direction and needs to learn to prioritize. He works only 1 day a week here and really hasn't learned enough to be quick on a busy ramen line. Christina was getting bogged down with having to organize the tickets coming in and shouting out orders, along with making the 68 Ramens that came in over the course of the day. So she was stretched way too thin. Then I feel as though Fumi could have been of more help when he didn't have much going on, or at least to scoot over and help pull tickets. At one point Leo popped over to help and gave mario a little direction. After the shift Take and I talked about it and what they really lacked was a leader in the kitchen. Maybe even if Mario was able to work the Ramen station with more proficiency, then Christina could act as the Expo and the go between. We need to be ready for more days like this, it's only going to get colder...or at least stay this cold.

Dinner: Started with a bang- went on a wait by 6:05 and stayed on a wait until 10pm. No issues whatesoever. Had a lot of large parties early on, several 5 and 6 tops, a 12 top and then the party room reso with 12 and 6. No long ticket times, it was really smooth over all. It started a little chaotic because the wait we went on and by 6:30 the lobby was packed and over flowing into the dining room. What can we do to help with this issue? Anything?

Buzztable: This new app is really so much fun. We sat 163 covers tonight, with an average wait time of 26 minutes and the longest wait being 63 minutes. 6 Parties no showed and there were 8 "regulars" (which means return guests). On an more awesome note we had 9 new  guests sign up for the buzztable app. I'm still working with Chris at Buzztable to understand more about how we can use it has a marketing tool, but so far, in the last 2 nights we've gone from having 22 members, to 36. A huge jump for 2 days! Leary- if you have any questions about it please don't hesitate to ask (as far as entering in servers names or the app itself) take some time in the morning to play around with it. It's pretty simple. And if you get stuck there is a help tab that can...well...help.

Any VIP's in?
That angry guy that always wants his spicy tonkotsu with an extra aji-tama, extra spicy on the side, and lean pork belly, was in. It was during our longest ticket time period and so I went over and talked to him- apologized, in advance, for the length of time it will take to get his ramen to him, then told him we just got a new kitchen manager so going forward hopefully we can hone this skill and not take so long to get him his ramen (the last time he was in, he got upset because his ramen took too long and then the pork belly was fatty...yeah.) He told me he appreciated my communication with him about it, and in the end he left and he told me, in these exact words 'I am so happy'. The End. Nailed it!

Dinner: Rachel and Carols. That single dad guy, David (I'm assuming he's a single dad, I only ever see him with his child or by himself) Take had a friend in too.

Comps of note:
Buzztable Gyoza comps

R&M needs?:
none that I can think of at the moment.

Saturday 11.22.13

LY Lunch Sales:Black friday
TY Lunch Sales:$1914

+/- :

LY Dinner Sales: Black Friday
TY Dinner Sales: $6296
+/- :


Weather: cold as all hell. cloudy, rainy at times. miserable all around.

Any Special events going on?: just the cold and rain, which is pretty much an event.

Who worked?:
Lunch: Johnny, Lynn, Stephanie, Dusten CL. Lyn, Jason, Hiroe
Dinner: Eileen, Stephanie, Miho, Ali and Taylor CL. Lindsey and Nagisa host, Kaori FR, Perfaijer
I wrote Nagisa up for missing the meeting. She signed the doc. Please skim some shifts off of her schedule for the following schedule. She will be expecting it.

Flow of Business, Cuts and Ticket Times:
Lunch was slow to start, probably due to the cold and rain, but it picked up a little. We never really went on a wait, however. It started to fill up but I think the rain kept a lot of people away. We had a walk in 11 top around 12:30 and then it died after that. A woman also found a hair in her ramen. She was really nice about it, we made her another one and I comp'd her check 20% for being so gracious about it. I made the first cut at 12:45 then went down to 2 at 1pm. There were a lot of solo diners in for lunch.
Dinner: The night started off pretty steady and gained momentum fast. We were on a wait by 6:30 and were on a wait until 9:30. I cut Ali at 8:45 because she was complaining of not feeling well. I cut Stephanie at 9pm and Eileen at 9:30. Taylor and Miho handled the remaining tables with ease. Had 2 tables walk in about 10 minutes before close...again. They were really nice about last call though.
Throughout the day I never had any long ticket times.

Any VIP's in?
Ray McGuire and his wife (who I will never learn her name because its been too many times of meeting for me to ask her her name again)
Chi and his wife and daughter
Greg- a server from Contigo, was in with the 8:30 reservation
A beautiful woman named...umm, I think her name was Kayo. She had an entourage of 3 beefy men. I wouldn't mess with any of them. 

Comps of note:
Some VIP comps, a few DNL comps (someone didn't like the Alone Together!! Blasphemy!) Guest didn't like the Salmon box because they were expecting more crab salad. Did a long ticket time comp for the 8:30 reservation, not because of a long ticket time but because the 6:30 reservation still hadn't left (even after I gave them a half hour warning that another party had this room reserved for 8:30) so I sent them 2 order of edamame.
Tonight was the launch of the Buzztable app appreciation incentive. What that means is that now, when people give their number, we still send them a confirmation buzz initially (that hasn't changed) but now it also says that if they download the buzztable app, and subsequently "register" as a buzz table user for our restaurant, they can get a free gyoza. They can then "follow" us as a restaurant, and (I'm waiting for more info to explain this better but...) they can get our email newsletter, and we can also run promos for their next visit, etc. Kind of like a loyalty program without the card and all the jazz. Plus it remembers them in the system so we know when they are a repeat guest, how often they come in, and we can make notes as to their favorite dish and so on. A very long winded explaination. However, I launched it tonight and we had 6 or so people register. The comp is the "Buzztable" comp. yeay!

R&M needs?:
I have a list. But before i do that, the plumbers (roto-rooter) came out and fixed the ring around the toilet and it was a WORLD of difference! And that diffuser Kayo got worked wonders too. Smells nice in there! Okay, on to the list:
1- new curtain rod: someone bent it again (pretty sure it was the raucous kids from the 11 top)
2- Need to order Thermal paper
3- Need to order more of the following: tea cups, small square plates, soy sauce dishes
4- need to pick up from rest depot/acemart: small forks, pint glasses (1 box), and I'm going to look into getting stemless champagne glasses. How many did we break last week? I went away and when I came back we only had 5.

Question:
I know we talked about creating a 1st course and a last course button- do we still want to do that? Wasn't sure what the verdict was on it.

Thursday Recap 11/21/13

LY Lunch Sales: Thanksgiving
TY Lunch Sales: $1191.80

+/- :

LY Dinner Sales: Thanksgiving
TY Dinner Sales: $5262.60
+/- :


Weather:Cloudy, drizzley, and muggy

Any Special events going on?:  Not that I know of

Who worked?:
Lunch: Dusten, Johnny, Clair, Lynn CL
Dinner: Naoto, Dusten, Kate, Miho, Ali CL

Cuts:
Lunch: 2 on at 1, and 1 on at 130, SA and Host cut at 130
Dinner: 1 on at 915, Cut Host at 920

Ticket Times: overall they were good

Flow of Business:
Lunch was really slow, kept thinking we were going to get a pop, but it never really happened.
Had the Health Inspector come in during the break. We scored an 85%. I have a copy of the inspection for us to talk about in tomorrow's MGR meeting.
Dinner: It was a busy shift with a lot of big tickets. 11 top in the party room, and an 8 top in the dining room. We were on a wait from 630 to about 850. Everything went smoothly. Had a couple of long tickets during the busiest point, but people were relaxed and drinking, and didn't notice.
Kate came into the office to talk about her schedule at the end of the shift. I was honest about my main concern with her being on busy shifts was her attitude changing when she gets stressed out. She was upset, but said she appreciated the feedback. She also told me she might be getting a part time job to work as well as here, so maybe the extra income will make her a little less stressed.


Any VIP's in? Moto, and Paul Qui's girlfriend (can't remember her name), Several regulars in tonight, met Matthew tonight, Mark and Phylis came in, and Allen had 11 people in the party room for his birthday.

Comps of note:

R&M needs?: We need advil for the first aid kit, maybe a scented candle to put in the mens bathroom.

Wednesday 11.20.13

LY Lunch Sales:$2544
TY Lunch Sales:$1549

+/- :down 39%

LY Dinner Sales: $4292
TY Dinner Sales: $4559
+/- :up 6%!!!

***NOTE about sales: This week last year was Thanksgiving week. So looking at LY's sales we should keep that in mind for next week- anticipate large lunch crowds (equivalent to a weekend lunch)

Weather:overcast, chilly.

Any Special events going on?:Just a Wednesday

Who worked?:
Lunch: Lynn, Jason, Ali and Kate CL. Jason SA, Lindsey SA, Junko Host
Dinner:Jason, Ali, Eileen, Sophia, Stephanie CL. Nagisa, Perfaijer SA and Zach's last stand

Flow of Business, Cuts and Ticket Times:
Lunch: Slow to start. Never filled up. From what it looks like it was a typical Wednesday lunch. Cut Ali at 1pm, and Jason at 1:15, leaving on Lynn and Kate. Cut Lynn at 1:40 along with Food runner, host and SA
Dinner: Slow slow start. But then went on a wait around 6:30. Had a 6 top walk in in addition to the 8 top reso. Finally made cuts after it started to slow down around 8:45. Went to 3 servers on by 9, and 2 servers on by 9:20. Cut Nagisa and Zach at 9, and perfaijer at 9:30. Had a walk in 8 top at 9:30 and they just left (11pm) and a few other tables come in at about ten til. Other than that it was a smooth night. Little to no comps.

Any VIP's in?
Tom from Eden East. he's so nice. 

Comps of note:
Ran a sides contest at lunch, Jason won. Free lunch!
Ran a pork belly nigiri and tuna sampler contest for a free dinner. Eileen won.
Jason SA was in with some Kome bucks
I comp'd some items for Tom too

R&M needs?:
The plumber came in today and the issue is bigger than we expected. I reached out to John LaTouf about it, but have yet to hear back. It's an issue that they are going to investigate via a smoke test. They will do the test Tuesday morning at 8:30 (I can be there for it) to figure out where the methane is leaking from (sewer smell). In the meantime I bought a candle and it works in eliminating the horrid smell. So just light it when it gets smelling bad- it's in the lobby.

Kayo- any way we can order just the lids for the soy sauce containers? Another one ran away tonight.

Made a Gift Card Selling Chart with stars for every $50 they sell. Paid out Ali her first $25 today from the change bank, so I marked it on the spreadsheet. The star stickers are in the top drawer in the office, in case anyone sells any tomorrow.

I have scheduled some facebook posts about sake. So no need to post anything tomorrow unless it's a special or something. I'm doing posts twice daily about sake using the Sake Handbook

Tuesday 11.19.13

LY Lunch Sales: $2005
TY Lunch Sales:$1385

+/- :down 31%

LY Dinner Sales:$4694
TY Dinner Sales:$3316
+/- : Down 29%


Weather:beautiful. sunny. low 70's

Any Special events going on?:not that I know of

Who worked?:
Lunch: Johnny, Lynn, Sophia, Stephanie CL. Junko, Lindsey FR, Jason SA
Dinner: Eileen, Esther, Taylor, Jason, Miho CL. Lindsey trained Perf as host. Kaori FR, Jason SA

Flow of Business, Cuts and Ticket Times:
Lunch we never got a big pop or anything, so I cut Johnny at 1 and then went down to 2 on by 1:30, and one on by 1:45. No ticket time issues. A woman found a fruit fly in her clear soup, but was very understanding about the whole thing.

Dinner we saw a small pop at 7:30 and the whole place filled up. We went on a small wait but by 8:15 we were off the wait. Started to clear out a little so I cut Eileen at 8:25, but it continued to clear our and I started cutting one by one. Had just Jason and Miho on by 9, and just Miho on by 9:20 as the place pretty much cleared out with the exception of about 5 tables. 

Any VIP's in?
Andrew Wiseheart (Exec Chef and Owner of Contigo)
Ryan Schibi, GM of the Ritz Alamo Drafthouse
Regulars: Rachel and Carlos as well as that older couple whose names I can't remember. She just beat cancer- they're from Chicago. Anyhow, they are coming back for lunch on Saturday and then they are leaving for Chicago and won't be back until after January. They're so sweet.


Comps of note:
Did some comps for the aforementioned people above.
If you are ringing in and comping manager meals or sushi man/boh meals, please remember to close the check. I closed out a check today from yesterday that was already comp'd but just not closed. Which was probably why yesterdays manager meal was only $8

R&M needs?:
I had Austin Industrial come back out to fix the leaky ice machine. The tech told me that we most likely will not be charged for this visit since it was not fixed the correct way the first time.
I reordered checks since we are starting to run low.
I'm calling out Clark Kent Plumbing to look at the sink in the mens room. From the research I did today it seems like there might be a leak somewhere which is what is allowing for the "sewer" smell, otherwise known as methane gas, that is just really overtaking the lobby area. At first I thought it was from the cold air, but now it's a constant issue so it has to be more than just the change of climate. 

Monday Recap 11/18/13

LY Lunch Sales: $2162.00
TY Lunch Sales: $1781.15
+/- :  -18%

LY Dinner Sales:  $4652.25
TY Dinner Sales:  $4217.00
+/- :  -9%


Weather:Warm and cloudy, skies cleared up a bit in the evening

Any Special events going on?: Not that I know of, but I think a lot folks are still in town from F1

Who worked?:
Lunch: Ali, Clair, Sophia, Jason CL, Junko H, Lindsey FR, Jason SA
Dinner: Stephanie, Clair, Zach, Miho, Esther CL, Nagisa H, Hiroe FR, Jason SA

Cuts:
Lunch: 1 on at 140, support staff done at 2
Dinner: 4 on at 830, 1 on at 9, cut host at 9, and SA at 930

Ticket Times:
Lunch: Ticket times were great
Dinner: They were good

Flow of Business:
Lunch: Surprisingly busy today. It was a bit of a slow start, but we went on a wait around 1220, and stayed on one until 130. Kitchen, Sushi line, and support staff were all on point so things went very smoothly.
Dinner: Nice and steady. Went on a wait by 615, and were off by 830. Nice steady pace, and everything went smoothly.

Any VIP's in? Head sushi chef of Mushashino, a contestant from project runway

Comps of note:

R&M needs?:

Sunday PM Recap 11/17/13

LY Lunch Sales: $1141.00
TY Lunch Sales: $1469.00
+/- :   +24%

LY Dinner Sales:  $4419.00
TY Dinner Sales:  $4537.00
+/- :  +3%


Weather: Warm and Sunny

Any Special events going on?: East Austin Art tour

Who worked?:  Dusten, Naoto, Jason, Sophia, Esther CL, Hiroe, Lindsey, Jason

Cuts: Went 2 on at 845, 1 on at 915, cut Host at 9, SA at 920, and FR at 10

Ticket Times: Times were good

Flow of Business: Busier than I expected. We were on a wait at 615 until 845. Lindsey was solid at the host stand, and Jason, although tired, has really been great the past few shifts. Naoto had high sales in Section 1 and really handled the volume like a champ. Things went smoothly tonight except for one table finding a hair in their roll.

Any VIP's in?

Comps of note:
Comp a couple of rolls because a customer found a hair in one of them. I comped that roll, and the make up roll. They were understanding, but I wanted to make sure they would be back, and left happy.

R&M needs?:

Saturday Recap 11/16/13

LY Lunch Sales: $1870.50
TY Lunch Sales: $2081.40
+/- :  +11%

LY Dinner Sales: $5979.25
TY Dinner Sales: $6762.24
+/- : +13%


Weather: Warm, party cloudy, beautiful sunset

Any Special events going on?: UT game at 230pm in town, F1

Who worked?:
Lunch: Sophia, Ali, Johnny, Dusten CL, Lyn H, Jason SA, Hiroe FR
Dinner: Dusten, Sophia, Stephanie, Esther, Naoto, Lindsey H, Lyn H, Kaori FR, Jason SA

Cuts:
Lunch: Went 3 on at 130, 2on at 215, Support staff on until 3

Ticket Times:
Lunch: Ticket times were good
Dinner: Good as well

Flow of Business:
Lunch: Business had a unpredictable flow. We never went on a wait, but we would fill up, and then die. Had about three rounds of that.
Dinner: Similar to last night. Line at the door when we opened. We went on a wait by 620, and stayed that way until 950. Had a couple of issues that led to comps. One was a 3 top that was upset about being texted after 20 minutes of waiting to be asked if they would be willing to sit at the sushi bar. Apparently the same thing happened to them last time. When I spoke to her she said why wouldn't you just ask when you're putting the name on the wait. Fair point. They also went about 10 minutes past their wait time. Bought them a couple of appetizers, and they were happy in the end. Had another table wearing orange that had obviously been drinking all day. They sat ordered a bottle of wine from stephanie, and I told them we wouldn't be serving them any alcohol tonight. They didn't put up much of an argument with me, ordered a couple of apps, and then got upset as they thought about it bit more, then left. Had to comp the apps.

Any VIP's in? Couple of regulars: Neil, Wayne and Sarah

Comps of note:

R&M needs?:

Friday PM Recap 11/15/13

LY Lunch Sales: $1976.25
TY Lunch Sales: $2184.10

+/- : +11%

LY Dinner Sales:  $5403.95
TY Dinner Sales: $7020.80
+/- : +30%


Weather: Beautiful day

Any Special events going on?: F1

Who worked?:
Dinner: Eileen, Miho, Esther, Jason, Dusten, Lindsey H, Nagisa H, Kaori FR, Jason SA

Cuts:
Went 3 on at 950, 2 at 1010, 1 on at 1040. Cut Nagisa at 950, Lindsey at 1015, Jason at 1040, and Kaori at 11

Ticket Times: Ticket times were good.

Flow of Business: Nice busy Friday. I don't normally work on Fridays so it's hard to compare to others. Went on a wait by 630 and stayed that way until 950. Had a lot of campers tonight which caused a few tables to wait way over their quoted wait time. Bought some apps, and folks were happy. Jason the SA kicked ass tonight. He really stepped up his game. He said he appreciated that I trusted him to work all these doubles this weekend, and wanted to prove he could handle it. It really helped things run smoothly tonight. Lindsey and Nagisa worked well together. Kaori was awesome as always.

Any VIP's in? Lots of regulars

Comps of note: Comped some apps for tables who went way over their wait time

R&M needs?:

Thursday Recap 11/14/13

LY Lunch Sales: $1606.05
TY Lunch Sales: $1584.10

+/- :  -1%

LY Dinner Sales: $3554.25
TY Dinner Sales: $4396.00
+/- : +24%


Weather: Clear skies and cool

Any Special events going on?: Beginning of Formula 1

Who worked?:
Lunch: Dusten, Clair, Sophia, Stephanie CL Junko H, Per Faijer SA, Kaori FR
Dinner: Naoto, Dusten, Clair, Miho, Ali CL, Nagisa H, Per Faijer SA, Hiroe FR

Cuts:
Lunch: 2 on at 1, and 1 on at 140, Cut Host at 110, SA at 140, and FR at 2
Dinner: 2 on at 915, support staff cut at 10

Ticket Times:
Lunch: Ticket times were great today. Cristina burned her hand a bit in the beginning of the shift, and still knocked out the rush quickly. Only had 1 ticket over 15 minutes. When she 's good she's good.  Sushi bar times were great as well.  
Dinner: Ticket times were good for how we were. Did have a couple items missed by the Kitchen, but customers were understanding, and only had a couple small comps.

Flow of Business:
Lunch: Pretty good pace today rather then all at once. Went on a small wait from 12-1240. slowed down by 1, but still had some late tables.
Dinner: It was a pretty busy dinner. We were on a wait by 630, and went up to a 45 minute wait. Off the wait by 845. Had a steady flow of tables until almost the end. Nagisa did a good job tonight. I've been trying to coach her through our past few shifts, and she seemed to take my advice to heart. Good to see an improvement.

Any VIP's in? Moto, and a musician friend of his

Comps of note:

R&M needs?:

Wednesday Recap 11/13/13

LY Lunch Sales: $1439.50
TY Lunch Sales: $1289.45

+/- :  -10%

LY Dinner Sales: $3350.35
TY Dinner Sales: $4384.85
+/- :  +31%


Weather: Chilly and clear skies

Any Special events going on?: Angelfish Donation Dinner

Who worked?:
Lunch: Ali, Jason, Kate, Lynn CL Junko H, Lindsey FR, Per Faijer SA 
Dinner: Ali, Kate, Sophia, Eileen, Stephanie CL, Nagisa H, Zach FR, Per Faijer SA

Cuts:
Lunch: Went 2 on at 1250, 1 on at 145. Cut Host at 130, and SA and FR at 150.
Dinner: Went 3 on at 840, 2 on at 9 and 1 on at 930

Flow of Business:
Lunch: Had a decent start. Tables filled up by 1230, but sushi bar never filled up. Started to die off around 1, so I went 2 on. I was hoping for a second pop, but it never really happened. Had a few more tables and a big top after 1 so there was enough business to keep everyone busy, but pretty mellow finish.
Dinner:
Had a line at the door when we opened. The Angelfish fundraising went well, and gave us a busier start to the shift than we would have normally had. Went on a wait around 630 and was on and off until about 815.
Had an issue with Zach as Food Runner tonight. He ran a couple of items to a table where some people had a gluten allergy. He misspoke when setting the items down, and a person with a gluten allergy took a couple of bites of the wrong item until Ali stopped them. The lack of attention to detail combined with continuing issues last night led to another talk at the end of the night. Sat him down with Kayo in the office, and gave him a do or die verbal notice. Explained that if the issues continue he will be demoted or terminated. Let him know there will be a formal document for him to sign on his next shift.

Ticket Times: Had a couple of 25-30 minute tickets, but no issues


Any VIP's in?: The Angelfish crew

Comps of note:

R&M needs?:  

Monday Lunch 11.11.13

Sorry for the late notes once again. I had intended on coming back after heading out to look for a piece for the bathroom to store more cleaning supplies, but I ended up heading south sooner than I thought and forgot to write these.
LY Lunch Sales: $1631
TY Lunch Sales: $2066

+/- :27%  up

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: sunny and beautiful!

Any Special events going on?:Veterans day

Who worked?:
Lunch: Dusten CL, kate, stephanie, sophia. Jason SA, Nagisa, Hiroe

Flow of Business, Cuts and Ticket Times:Lunch started slow but picked up around 12:30. We went on a wait at that point. Caught Jason twirling his towel again. Told him to go wipe and set the tables he just bussed and not stand in the service station fixing his towel. Made cuts around 1:30 when we were full but not a whole lot was coming in. Went down to Dusten and Sophia. Then by 2 cut all support staff. Nice lunch. And better than Veterans day last year (which was a Sunday)

Any VIP's in?

Comps of note:

R&M needs?:
Still working on bathroom cleanliness. That is my next project. We got the service station up to snuff, now comes the bathrooms.

Also, I met with Ann from breadcrumbs, a new ipad and cloud based POS system. It looks really awesome and I would love to talk with Kayo about switching over to it. Had a great meeting with Ann and I think having this cloud based POS system on Ipads (not only are they easy to use but they take up FAR less space!) would be very beneficial to us. Not to mention their reporting looked awesome. You know me and reports.  :)

Monday PM Recap 11/11/13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales: $3870.00
TY Dinner Sales: $3850.30
+/- : -1%


Weather: Nice and cool

Any Special events going on?:Veterans Day

Who worked?:
Stephanie, Miho, Zach, Jason, Taylor CL, Nagisa, Hiroe, Jason

Cuts: Went 4on at 830 and 2 on at 9. Cut the host at 9, and the SA at 930

Ticket Times: We had some 25-30 minute tickets from the sushi line and the kitchen, but most were on tables that had plenty of food. I asked Roger to rush a couple orders on the tables that were sitting with nothing on the table. Everything was fine in the end and no comps necessary.

Flow of Business:
Busier than I thought. Slow start but we were on a wait by 7. Off the wait by 810. A few more tables came in at the end but no second pop.

Any VIP's in? Owner of Parkside

Comps of note: A lot of Kome Bucks in tonight. The couple who got the moth in the salad were back in tonight to use the Kome bucks I gave them. Everything  was good, and Miho took great care of them. Happy to see them back in.

R&M needs?:
Straws but I believe Toshi is bringing them tomorrow

Sunday Lunch 11.10.13

LY Lunch Sales:$1651
TY Lunch Sales: $2232

+/- : up 35%

LY Dinner Sales: $3869
TY Dinner Sales: $3924
+/- :up 1%


Weather:Sunny and beautiful

Any Special events going on?:last day of Fun Fun. Day before Veterans Day, so holiday weekend for some

Who worked?:
Lunch: Christina, Naoto, Sarah, Zach
Dinner: Dusten, Esther, Kate, Naoto Zach

Flow of Business, Cuts and Ticket Times:
Lunch: Lunch was busy and steady throughout the shift. Had a 5 top and a 6 top. Went on about a 20 minute wait around 1, and stayed on a steady wait until 2:15, when cuts were made. Went down to 2 at that time, then down to 1 at 2:45. Christina got a little weeded and I had to greet one of her tables, but she was good after that. One of her sushi bar tables also was concerned with a 25 minute ramen and hiyashi, so I sent them some seaweed salad, and explained to them why their Ramen was taking so long. they were understanding and appreciated my explanation. Didn't have to comp anything.

Any VIP's in?


Comps of note:


R&M needs?:
I went to HEB after my shift and bought a bunch of bathroom cleaning supplies: new toilet brushes, Clorox toilet bowl cleaner, that stuff you drop in the tank to make the water blue (actually I didn't know it would make the water blue, I just thought it would help the smell), a scrubbing brush for poor poor Jason who I'm going to have scrub the base boards with cleaner on Monday, and a few other misc cleaning supplies I forgot about.

Also, on a separate note, I also bought stuff at HEB to play around with Sake Bloody Marys. Going to experiment on Monday night.

Saturday 11.9.13

LY Lunch Sales: $1774
TY Lunch Sales:$1977

+/- :11% up

LY Dinner Sales: $5052
TY Dinner Sales:$5828
+/- :15% up


Weather: started sunny and beautiful. Around 4 it started getting a little overcast but never rained.

Any Special events going on?:Fun Fun Day 2. UT game at 6 away.

Who worked?:
Lunch- Esther, Johnny, Zach and Sarah. Lindsey host, Perfaijer, and Hiroe
Dinner- Esther, Kate, Miho, Stephanie, Naoto CL. Lindsey Host, Perfaijer, Kaori. Hiroe host trained and seemed to do well. Lindsey is a great trainer.


Flow of Business, Cuts and Ticket Times:
Lunch: Started off steady. Had a 6 top reso that no showed (they called yesterday to reschedule but originally their reso was at dinner and then they changed it to lunch at noon) . So we filled up around 12:45, but then around 1:30 it started clearing out. I was hesitant to make cuts since we usually get two pops but by 2:25 it was still pretty slow, so I went down to just Johnny and Esther. I have seen a lot of improvement in Johnny in his handling of a full section as of lately. He asks for help before he needs it, which is great to see from him. Also, speaking of improvements, Esther did a great job of upselling today. I ran a sales contest for Gyoza, Shrimp Temp, Seaweed salad and soba salad. Esther and Zach both tied by selling 6 items.

Dinner: Phillip Yang left his credit card. Shift started strong and the restaurant was full in 10 minutes. But everyone seemed to work together and we didn't have any long ticket times or upset guests. Everyone seemed in a great mood tonight. We were on a wait until about 9pm when it just really started to die down. Zach cocktailed tonight and was never overwhelmed or too busy. It was a steady wait tonight. Cut Esther around 9:15, then went down to 2 on by 9:30. Cut the Host, SA and Busser around 10pm.

Any VIP's in?
Lunch: Harmon and his wife and baby. Vincent or...what's his name? I think that's it. Sits at sushi bar. Orders Curry. I don't know why but today I haven't been able to keep one thought in my head.
Dinner: James and Ingrid were in at the end of the night. Summer of Tom was in (this realllllly tall older fellow who, at the beginning of the summer told me it was the summer of Tom, so that is how I remember him, and what I call him) and his friend Shelly was in too. Then round 2 of my family was in- Grandma, and Aunt, along with my mom. It was my grandma and mom's 1st time having raw fish and they loved it! Thank you Chef Take!! :)

Comps of note:
Had a ticket for a veggie roll and a mango avocado roll go out as a Summer Love and Mango Avo roll. Whoever dropped it didn't describe it and thus a vegetarian started eating it and then noticed the salmon. I comp'd her veggie roll (since she never got it) and got her the right roll, but she was ready to go so we made it to go. They were really nice about it, but it was very embarrassing that not only did the wrong roll go out but no one caught it.

R&M needs?:
The ice machine still wasn't producing this morning, so I called AIR again and they came out around 1, around the same time the ice delivery came. The repairman, Victor, told me the same thing the repair guy yesterday said, that a piece had fallen out of place and wasn't allowing the machine to produce. He said he fixed it, stuck around for a while to make sure it was working and then once it was working, he left. I am going to call on Monday and discuss reimbursement for all of the ice we've purchased (now, over $300)- also curious about warranty as far as the lease is concerned.

Tomorrow I'm going to get bathroom cleaning needs. I'm buying a caddy and this will be what the busser does either at the end of their shift or in the beginning. It will come complete with Lysol wipes for the sink, toilet and toilet base, a scrubber for the toilet bowl itself with toilet bowl cleaner, and other bathroom type cleaning supplies. I'm at my wits end about these bathrooms and I think this will help with the issue. No. More. Truck. Stop. Bathrooms!

Friday 11.08.13

LY Lunch Sales: $2170
TY Lunch Sales: $2245

+/- :up 3%

LY Dinner Sales: $5431
TY Dinner Sales:$6703
+/- : up 23%


Weather:Clear Skies. A little on the chilly side. low 70's

Any Special events going on?:
Day 1 of Fun Fun Fun Fest

Who worked?:
Lunch: kate, Johnny, Stephanie, Lynn CL. Lyn, Hiroe and Jason
Dinner: Dusten, Eileen, Esther, Miho, Taylor CL. Lyn/Nagisa, Lindsey cocktailed, Kaori and Perfaijer.

Cuts:
lunch I went 2 on by 12:45, but at 1:20 we got a pretty hard push so I gave Stephanie a few tables.
dinner I cut everyone at 10pm.

Flow of Business, Ticket Times:
Lunch was slow but steady, and like I said we got that big push at 1:20 and the restaurant finally filled up and we almost went on a wait. Johnny was getting overwhelmed with all the tables so Stephanie took 2 to help out. Lynn handled a full section with ease and like a champ.

Dinner started slow but gained momentum and stayed busy all night. We went on a wait around 6:45 and stayed on a 45 minute/1 hour wait until about 9:30. had a good mix of 2 tops and 4 tops, but also a lot of 4 tops were camping.

Had only 3 ticket issues tonight- all from dinner, all in the kitchen and all from Fry. The first was a 30 minute Croquet ticket Steve missed. Then a missing Croquette that I had to comp because even after they waited 30 minutes they ended up not liking it. And a missing fish and chips ticket that never got made. The kitchen wasn't too busy tonight either, so I'm not sure what the issue was. 

Any VIP's in?
Ray McGuire and his wife were in, as well as Ryan and his wife (that cute couple, the girl looks like Anna Farris- but I can never remember her name!) and Kayo showed me the Aqua Dulce guy.

Comps of note:
Just the ones I already mentioned about the fry foods. I gave the McGuires a discount as well 

R&M needs?:
Take said Kayo ordered more ramekins for sushi bar, so that's all I can think of.
Every Friday Taylor mentions to me that we should re-stain the floors. So I'm passing that on. 

Thursday PM Recap 11/7/13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales: $2952.50
TY Dinner Sales:$4341.50
+/- : +47%


Weather: A little chilly

Any Special events going on?:FFF starts tomorrow

Who worked?: Taylor, Dusten, Miho, Naoto, Ali CL Nagisa, Per Faijer, Hiroe

Cuts: Went 3 on at 830, and 2 on at 9. Cut the Host at 9.

Flow of Business: Slow start, but began filling up around 630. Went on a pretty good wait from 7-8. A little busier then I expected the day before FFF. Teetered out around 830. Got a handful of tables after 9, but mellow finish. The shift overall had a nice pace to it.

Ticket Times:
Overall ticket times were good. The kitchen got a little backed up during the pop, and had a couple of 25-30 minute tickets, but all those tables had food on them already so no issues

Any VIP's in? Doug Owner of Moonshine

Comps of note:
a couple drink comps for the staff to try

R&M needs?:
The Ice machine is producing, but it seems slower then normal. I'd check it first thing in the morning to make sure you have enough to start a Friday. The repair guy said they might have to come out and tweak it after installing the new board. If it seems to be producing slowly tomorrow then I guess we should call them back out.  

Thurs AM 11.7.13

LY Lunch Sales: $1592.50
TY Lunch Sales:$1582.00

+/- :Down $10.50!! -1%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Overcast and chilly. 65 degrees.

Any Special events going on?:Fun Fun Fun Fest Starts tomorrow.

Who worked?: Clair, Johnny, Lynn, Jason. Junko, Perfaijer, Kaori

Cuts:
Cut Clair and Johnny at 12:45, and Lynn at 1:30. Cut Junko and Perfaijer at 1:45. Kaori at 2

Flow of Business, Ticket Times:
Slow all around, never got a pop, sushi bar never filled up. Really mellow all around. Which was nice, it allowed me to get some office work done. But everytime I was out on the floor there were no long ticket time issues or anything

Did have a question about our To Go policy. I thought that as long as they were eating lunch it was okay if they ordered togo, but is it limited to certain items?

Any VIP's in?

Comps of note:

R&M needs?:
I ordered new seals for the fridge they should be in soon. Also ordered wobble wedges. And 3/4 length black tshirts for the ladies.

Wednesday Recap 11/6/13

LY Lunch Sales: $1409.50
TY Lunch Sales: $1721.95

+/- : +23%

LY Dinner Sales: $3948.00
TY Dinner Sales:$4153.15
+/- : +5%


Weather: Raining in the morning, clear skies and brisk wind by the afternoon, cold evening

Any Special events going on?:A few small events going on around town, but no large events

Who worked?:
Lunch: Sophia, Ali, Jason, Lynn CL
Dinner: Eileen, Ali, Zach, Jason, Stephanie CL

Cuts:
Lunch: 2 on at 12:40. Closed 2 on with support staff.
Dinner: 2 on, and cut host at 910. Cut SA at 940.

Flow of Business:
Lunch: It started off really slow just like yesterday. It was dead by 1240 so I went 2 on. I felt ok because I had Jason and Lynn on. Thank goodness because we filled up at 1:15. Kept the SA on, and I was helping out so everything was good.
Dinner: We didn't have a table for the first 30 minutes, but started filling up around 7. Went on a wait around 730 until about 830. Annie Rae's party came at 8, and rang a pretty good tab. Started to die off around 9. 

Ticket Times:
Ticket times were good all day long

Any VIP's in?  Annie Rae, owner of Parkside

Comps of note: Comped some appetizers for Annie Rae's table, Take sent some things out to tables. 

R&M needs?:
-Ice machine was fixed today.
-A guy came in to check the bathroom sink, but I don't think he did anything. It seems the same. I guess he's coming back to work on it
-Rick came in around 1 to work on the POS, but it was too busy for him to reboot the system. He said he'd be back Friday afternoon while we're closed to work on it.

Tuesday Recap 11/5/13

LY Lunch Sales: $1214.00
TY Lunch Sales: $1377.00

+/- : +13%

LY Dinner Sales: $1789.25
TY Dinner Sales: $3173.77
+/- : +77%


Weather: Muggy and overcast

Any Special events going on?: Nope

Who worked?:
Sophia, Lynn, Johnny, Stephanie CL
Sophia, Eileen, Clair, Esther, Miho CL

Cuts:
Lunch: Went 2 on at 1245, cut host and busser at130.
Dinner: went 4 on at 8, 2 on at 830, 1 on 910. Cut Host at 9, and Jason at 945

Flow of Business:
Super slow both shifts. I was hesitant to cut too early, but I will definitely be more aggressive to try and help labor. I guess people are taking it easy before this festival weekend. This was a really slow day last year as well. Despite the mellow shifts we still beat last year's sales by quite a bit.  

Ticket Times:
Great

Any VIP's in? Owner of Mowhawk and creator of FFF, Director of Photography FFF, Videography FFF (all in the party room)

Comps of note:

R&M needs?:
Scotch tape and wobble wedges

Monday PM Recap 11/4/13

LY Lunch Sales: $1603.60
TY Lunch Sales: $2072.80

+/- :+29%

LY Dinner Sales: $4252.10
TY Dinner Sales: $3944.50
+/- : -7%


Weather: Overcast and cool

Any Special events going on?: The internet says no

Who worked?: Clair, Ali, Jason, Miho, Taylor CL

Cuts:
Went 3 on at 830, and cut Per Faijer off his train. 2on, and cut host at 9. 1 on at 915. Cut SA at 930  

Flow of Business:
Much slower then last night. Once again the pop came earlier, and we went on a wait for about 15 minutes around 7, and that was pretty much it. Had a lot of calls tonight asking how late we're open so I thought we might have a later pop, but it died by 9. The staff was telling me this is how it was last year after daylight savings time, early pops, and slow after 9. 

Ticket Times:
Had a couple of rolls and fry items hit 25 minutes, but overall they were great. No issues with tables or comps necessary.

Any VIP's in? Had several regulars. Still trying to meet everyone and remember names. I wish we had a poster board in the office with all of our regulars pictures, and names. :)

Comps of note:
-employee drinks

R&M needs?:
-Nothing new

Monday AM 11.4.13

LY Lunch Sales: $1603
TY Lunch Sales: forgot to check- leary can you please?

+/- :

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:
Gloomy and rainy. 67 degrees

Any Special events going on?:
Traffic. The event today was Traffic

Who worked?:
Clair, Kate, Sophia, Dusten Closed. Hiroe FR, Junko Host, Jason SA

Cuts:
all servers at 1:45. SA and FR at 2:15

Flow of Business, Ticket Times:
Late pop. Went on a wait at 12:30 and stayed full until close. Had a few long ticket times from the sushi bar, hitting around 30 minutes. No one was too upset and I didn't comp anything, but both Kazu and Nick were kind of moving a little slow- I'd like to see a little more of a sense of urgency in them during the rush. They had about 5 tickets in front of them but were just kind of moving at a very casual rate.

Any VIP's in?
not that I can remember.

Comps of note: only server food and kitchen/sushi man food.

R&M needs?:
ice still needs to be ordered- machine part should be in soon.
Yes, Leary, I know about the seal. I need to measure it and get a new one. I will work on that this week.
Rick from Future POS will be back in the AM to install more memory in the back office computer so we can pull yearly sales for things without it crashing.

Our TABC permit finally arrived. We need a frame for it so we can display it (proudly!)
I was looking at the wasabi today and thinking about maybe experimenting with a wasabi-sake bloody mary for Sunday lunches. Might drum up some extra sales. I'm going to look into these sakes that Glazers carries, that aren't good sakes but good for mixing into things, in lieu of liquor.

Sunday PM Recap 11/3/13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales:  $3221.75
TY Dinner Sales: $4096.45
+/- : +27%


Weather:Clear skies and cool weather

Any Special events going on?:Not that I know of 

Who worked?:Eileen, Ali, Dusten, Naoto, Esther CL

Cuts: Went 3 on at 9, 2 on at 915, cut the host and SA at 945 

Flow of Business:
Earlier rush with it getting darker earlier. Started to fill up around 7. Went on a little wait here and there from 730 until about 830. Lots of big tops tonight. Had a 9 at 530, a 12 top at 730, a walk in 9 at 730, and a walk in 6 top at 8. Although we got hit with a lot all at once, it went really smoothly, and everyone handled their sections well.

Ticket Times:
The Kitchen had a pretty easy night so ticket times were good.
The Sushi bar got the brunt of the business. Ali's party of 12 ordered 18 rolls in the middle of the pop. They knocked it out fast, and almost all the rolls were under 25 minutes. Two tables had 45 minute rolls. One table was pretty grumpy so I comped 50% on the 2 rolls that took 45 minutes, and they were happy with that. The other table was a regular, and was perfectly happy. He said he saw how busy it was when he walked in, and expected a long wait so no comp needed there.

Any VIP's in? Not that I know of

Comps of note:
-Drink comps for staff
-Had a really bad situation with a table. A table had ordered a salad, started eating it, and after a couple of bites unearthed a big dead moth belly up. They were regulars, and were as understanding as possible, but wanted only items from the sushi bar after that. They said they understand how bugs get in, but were surprised that we would plate it without noticing. I completely agreed, and told them I would follow up with the Kitchen as well as Take. I did 50% off the tab, apologized several times, thanked them for their understanding, and followed up several times with later items. In the end they were happy and said they would be back. Talked to Trevor during, and told him he needs to be more careful as well as more observant of what he is plating.

R&M needs?:
-Couldn't find the drink cooler lock tonight
-The seals on the drink cooler are pretty bad. It's definitely causing warmer temperatures in the cooler. Elizabeth, I know you're already aware of this.   

Sunday AM 11.3.13

LY Lunch Sales:$1470
TY Lunch Sales:$2202

+/- :50% over LY, or $732 over LY in sales, which is 50% of LY's sales. (make sense?)

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:
Spectacularly beautiful, 71 degrees

Any Special events going on?:
Just football season

Who worked?:
Clair, Kate, Naoto and Christina closed.
Lindsey, Kaori, Jason

Cuts:
Cut Clair at 1:45, cut Kate at 2:15

Flow of Business, Ticket Times:
Started slow and remained slow until 2:30 when nearly the entire restaurant filled up. Had a few long tickets from sushi bar (30 minutes on a fat Samuri) and one long ticket from the kitchen, a kayaku udon. But I didn't comp anything. 

Any VIP's in?
no, sadly. 

Comps of note:
none to note. 

R&M needs?:
Called AIR (ha,  Austin Industrial Refrigeration) and left a voicemail not expecting a response, but someone came in to look at it. The circuit board went bad so we have to replace it. He said it should come in Monday or Tuesday. In the meantime, we're going to have to keep buying ice. Leary knows what to do.

We're down to our last CO2 already? How, on earth, did we go through 2 tanks of CO2? Were they full when we got them? Anyhow, Kayo, if you could get us 2 more tanks to replace the 2 empties that would be great. Thanks.

Rodrigo will be in tomorrow to look at the mens room sink. It's starting to come off the wall, so it may just need some caulking or something.

Saturday 11.2.13

LY Lunch Sales:$1549
TY Lunch Sales: $2358

+/- : 52% up

LY Dinner Sales: $5485
TY Dinner Sales:$6055.9
+/- :10% up


Weather:
Sunny, Beautiful. Envious.

Any Special events going on?:
UT game at 2:30

Who worked?:
Lunch:Ali, Jason, Johnny, Dusten. Lindsey host double, Zach food run, Perfaijer SA double
Dinner: Esther, Miho, Clair, Stephanie. Lyn and lindsey, kaori, Perfaijer

Cuts:
Lunch: down to 2 on by 2:30
Dinner: Cut Esther at 9:30, Miho and Clair at 9:45 and Stephanie at 10:15. Cut the first host at 9:15, cut SA and food runner at 10:15

Flow of Business, Ticket Times:
Lunch was busy, I think due to the afternoon game. Saw a lot of orange early on in lunch, then it tapered off. A woman found a piece of plastic in her Ramen. She picked it out and continued to eat it. I apologized, comp'd it, and told Christina about it. She told me that one of the lids was chipped when she found it this morning and so she discarded it right away. I also let the lady know about the resolution and she seemed understanding. The first lunch pop was cool but the second lunch pop had some more interesting and picky people. Ali had a table with two woman who had two incredibly allergic children (one to dairy and eggs and one to nuts) So she was really preoccupied in getting their order right that I greeted a table of hers. The guy asked me if we had those big Sapporos. Without evening thinking about it I said yes, thinking he said big Kirin. His wife said she would have the small one. When I brought out the Kirin they were both a little upset, especially after I poured them a glass. He told me he wanted Sapporo and I apologized for mishearing him. After I went over there are few more times I was getting the impression that he was a little annoyed about the mix up, so I told him that the first round was on me. Turns out, I think he's just like that, in general, because Ali said he was really rude about the "new root vegetable" that he didn't want in his ramen.

Dinner started with the usual line out the front door. Take got slammed on the sushi line, I've never seen so many nigiri tickets. We ran a few 30-35 minutes tickets that I comp'd.  He asked me to stop seating for a little while, so I did and it got a little awkward with the people coming in and seeing empty seats but having to tell them we were on a wait. This is something I would like to talk about a little more in depth at the next meeting-how do we deal with that initial major push that can sometimes flood the restaurant and fill it up within the fir 45 minutes, and still be able to continue seating as the night goes on.

On another note- I told the staff about the Gift Certificate incentive program I would like to run this month and next, and Stephanie ended up selling $100!!! Way to get the ball rolling. Just to recap:
For the guest, for every $100 they spend they recieve $15 Kome Bucks.
For employee: for every $250 in gift cards they sell, they get $25. I have an envelope in the office with the Gift Card receipts in it, and a running tally on the front.
Any VIP's in?
My dad! But also, Chance and Lucy came in for lunch with her parents. They had a very nice time. 

Comps of note:
Bought my dad and step mom a gyoza, harumaki & farm salad. Had a few of the long ticket time comps (not too many) and had the employee beverage comp tab as well.

R&M needs?:
I'm going to call Austin Industrial in the AM- at around 8:30 tonight Perfaijer noticed the lack of ice and let me know. At first I thought maybe we were just going through a lot but then after 15 minutes it still wasn't producing anything. Also, I noticed the beverage cooler isn't so cool as of late. I think it has a lot to do with all the new beverages, but also, the seal on one of the doors is nearly torn off. I'll measure it tomorrow and see where I can purchase a new seal. I think they're rather easy to install.

Friday 11.1.13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales:$ 5092.25
TY Dinner Sales: $7077
+/- :up 39%
On a side note, alcohol sales were great tonight. 25% of sales!!


Weather:
Absolutely beautiful!! Low 70's

Any Special events going on?:
Day after Halloween is all I could think of. 

Who worked?:
Zach, Ali, Eileen, Miho & Dusten. Lyn and Lindsey hosted, Clair cocktailed, Per Fajier SA, Kaori FR

Cuts:
Everyone at 10:30

Flow of Business, Ticket Times:
It was a busy one! It didn't happen until about 7:30 when we went on wait but after that we were steady and on a 30-45 minute wait until after 10. It finally slowed down and started emptying out around 10:30, which was why I cut everyone then.
That 12 top turned 14 top ended up having 19 people!! I ended up giving them 4 more chairs and telling them to figure it out (obviously not like that) To which they did and they really enjoyed themselves.
Then there was the crazy lady, Ruby. She told the hosts that she had a reservation for 3 people. Lyn came and got me immediately and I talked to her. First she said that she didn't have a reservation but instead was supposed to be at the top of the list. She said she called and talked to someone that said we would do that. When I started pressing her for more detailed questions is where she fell short. 1- What day did you call? A few days ago. 2- Who did you talk to? I don't remember. 3- Was it a man or a woman? I don't remember, maybe a woman.  Then she preceded to tell me that whoever she talked to told her that they would put her name at the top of the "call ahead wait list". I asked her if she was sure it was here, and she said yes. I apologized to her that that was not the case, and we don't have a "call ahead wait list". She continued to press me about being put at the top of the list, via the phone call and that mysterious ambiguously gendered person that answered the phone. Finally I just offered to add her to the wait list, and she gave me her name and abruptly walked outside. I came into the office to make a note of it and when I came out, she was standing right there. I tried to walk away but she pulled me back in. This time she told me that she called Tuesday. Okay, great, a day. What time, I asked her. She said late afternoon, early evening. I told her that the only person here during that time of day is usually just a manager, and that the host was sent home early that day, so she probably talked to the manager, but our manager is a man (and hardly sounds like a woman on the phone...you're welcome Leary). Then she kept saying "call ahead wait list" to which I told her we have no such thing, and we don't even take call aheads. I continued that we have a very tenured staff and that no one would ever say anything to that affect since the only reservations are taken through management and we are very adamant about taking all reservation style calls. She then told me that SHE is the customer, and she wouldn't lie to me. To which I told her I wasn't implying that she was lying I was just telling her what I know about our staff. I apologized for any misconstrued information she may have received but we do not have a call ahead wait list and I promised her I would speak with everyone that worked on Tuesday and "get to the bottom of it". I even promised repercussions. She was still pretty pissed but let me go after that. So....if anyone talked to a lady named Ruby on Tuesday afternoon, in a very gender neutral voice, and told her we would put her at the top of the call ahead wait list that we keep sitting around on a Friday night, please let me know. I have to scold you (as I promised her I would do once I found out the culprit- damned rascals!)

Any VIP's in?
I did not write down their names, but Clair's neighbors were in- The girl works at TX Coffee Traders (where we now get our coffee from) and the guy works at Quickie Pickie.

Comps of note:
I had my two friends in (who are here visiting from Alaska) so I bought them some items. I also comp'd (under open %) the drinks from the staff last night and the drinks from the staff tonight. I'm going to continue to do this for the rest of the weekend so the staff can try the new different

R&M needs?:
Sarah Rivers left her Credit Card here. FYI

Friday AM Recap 11/1/13

LY Lunch Sales:  1829.50
TY Lunch Sales: 1968.20

+/- : +8%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:
Perfect

Any Special events going on?:


Who worked?: Johnny, Lyn, Stephanie, Kate
Lynn, Jason, Hiroe

Staff Issues:
Had a long talk with Jason the SA at the end of the shift. His sense of urgency just isn't there. I outlined some specifics, and told him I needed a dramatic improvement immediately. Hopefully he can turn it around.

Cuts: Went 2 on at 130, support staff worked until 2

Flow of Business:
Really busy lunch today despite the nice weather. We were full around 1230. We had a dip in business at 130 so I went 2 on, and we got a pretty big late pop. Probably should have closed 4 on, but I got a couple drink orders, and did a lot SAing and we got through it fine.

Ticket Times:
Most ticket times were under 20 minutes during the shift, but there was 2 30 minute tickets, and a few 25 minute tickets. I touched based with all of those tables, and all were understanding. Take came back into the kitchen and helped out during the biggest pop, and got Cristina back on track.

Any VIP's in?

Comps of note: None

R&M needs?:

Thursday AM Recap 11/1/13

LY Lunch Sales: 1327.90
TY Lunch Sales:1277.50

+/- :  -25%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Started off a little cloudy, and turned into a beautiful day

Any Special events going on?: Halloween

Who worked?: Jason, Lynn, Clair, Johnny

Cuts:
Went 2 on at 1245, cut the host at 1, and the SA at 140

Flow of Business, Ticket Times:
We almost filled up around 12:30, but then it teetered out. Ticket times were solid all day. Pretty mellow shift all around.

Any VIP's in?
Not that I know of

Comps of note:  Nope

R&M needs?:
-AC was working fine when I got here. In the future if we have a power surge and they stop working, but no brakers were tripped. We need to turn them off for 10 minutes, then turn them back on. There's an internal reset.
-Water faucet installed in the wait station today
-Gift Cards are working