Saturday 11.22.13

LY Lunch Sales:Black friday
TY Lunch Sales:$1914

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LY Dinner Sales: Black Friday
TY Dinner Sales: $6296
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Weather: cold as all hell. cloudy, rainy at times. miserable all around.

Any Special events going on?: just the cold and rain, which is pretty much an event.

Who worked?:
Lunch: Johnny, Lynn, Stephanie, Dusten CL. Lyn, Jason, Hiroe
Dinner: Eileen, Stephanie, Miho, Ali and Taylor CL. Lindsey and Nagisa host, Kaori FR, Perfaijer
I wrote Nagisa up for missing the meeting. She signed the doc. Please skim some shifts off of her schedule for the following schedule. She will be expecting it.

Flow of Business, Cuts and Ticket Times:
Lunch was slow to start, probably due to the cold and rain, but it picked up a little. We never really went on a wait, however. It started to fill up but I think the rain kept a lot of people away. We had a walk in 11 top around 12:30 and then it died after that. A woman also found a hair in her ramen. She was really nice about it, we made her another one and I comp'd her check 20% for being so gracious about it. I made the first cut at 12:45 then went down to 2 at 1pm. There were a lot of solo diners in for lunch.
Dinner: The night started off pretty steady and gained momentum fast. We were on a wait by 6:30 and were on a wait until 9:30. I cut Ali at 8:45 because she was complaining of not feeling well. I cut Stephanie at 9pm and Eileen at 9:30. Taylor and Miho handled the remaining tables with ease. Had 2 tables walk in about 10 minutes before close...again. They were really nice about last call though.
Throughout the day I never had any long ticket times.

Any VIP's in?
Ray McGuire and his wife (who I will never learn her name because its been too many times of meeting for me to ask her her name again)
Chi and his wife and daughter
Greg- a server from Contigo, was in with the 8:30 reservation
A beautiful woman named...umm, I think her name was Kayo. She had an entourage of 3 beefy men. I wouldn't mess with any of them. 

Comps of note:
Some VIP comps, a few DNL comps (someone didn't like the Alone Together!! Blasphemy!) Guest didn't like the Salmon box because they were expecting more crab salad. Did a long ticket time comp for the 8:30 reservation, not because of a long ticket time but because the 6:30 reservation still hadn't left (even after I gave them a half hour warning that another party had this room reserved for 8:30) so I sent them 2 order of edamame.
Tonight was the launch of the Buzztable app appreciation incentive. What that means is that now, when people give their number, we still send them a confirmation buzz initially (that hasn't changed) but now it also says that if they download the buzztable app, and subsequently "register" as a buzz table user for our restaurant, they can get a free gyoza. They can then "follow" us as a restaurant, and (I'm waiting for more info to explain this better but...) they can get our email newsletter, and we can also run promos for their next visit, etc. Kind of like a loyalty program without the card and all the jazz. Plus it remembers them in the system so we know when they are a repeat guest, how often they come in, and we can make notes as to their favorite dish and so on. A very long winded explaination. However, I launched it tonight and we had 6 or so people register. The comp is the "Buzztable" comp. yeay!

R&M needs?:
I have a list. But before i do that, the plumbers (roto-rooter) came out and fixed the ring around the toilet and it was a WORLD of difference! And that diffuser Kayo got worked wonders too. Smells nice in there! Okay, on to the list:
1- new curtain rod: someone bent it again (pretty sure it was the raucous kids from the 11 top)
2- Need to order Thermal paper
3- Need to order more of the following: tea cups, small square plates, soy sauce dishes
4- need to pick up from rest depot/acemart: small forks, pint glasses (1 box), and I'm going to look into getting stemless champagne glasses. How many did we break last week? I went away and when I came back we only had 5.

Question:
I know we talked about creating a 1st course and a last course button- do we still want to do that? Wasn't sure what the verdict was on it.