Friday 11.1.13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales:$ 5092.25
TY Dinner Sales: $7077
+/- :up 39%
On a side note, alcohol sales were great tonight. 25% of sales!!


Weather:
Absolutely beautiful!! Low 70's

Any Special events going on?:
Day after Halloween is all I could think of. 

Who worked?:
Zach, Ali, Eileen, Miho & Dusten. Lyn and Lindsey hosted, Clair cocktailed, Per Fajier SA, Kaori FR

Cuts:
Everyone at 10:30

Flow of Business, Ticket Times:
It was a busy one! It didn't happen until about 7:30 when we went on wait but after that we were steady and on a 30-45 minute wait until after 10. It finally slowed down and started emptying out around 10:30, which was why I cut everyone then.
That 12 top turned 14 top ended up having 19 people!! I ended up giving them 4 more chairs and telling them to figure it out (obviously not like that) To which they did and they really enjoyed themselves.
Then there was the crazy lady, Ruby. She told the hosts that she had a reservation for 3 people. Lyn came and got me immediately and I talked to her. First she said that she didn't have a reservation but instead was supposed to be at the top of the list. She said she called and talked to someone that said we would do that. When I started pressing her for more detailed questions is where she fell short. 1- What day did you call? A few days ago. 2- Who did you talk to? I don't remember. 3- Was it a man or a woman? I don't remember, maybe a woman.  Then she preceded to tell me that whoever she talked to told her that they would put her name at the top of the "call ahead wait list". I asked her if she was sure it was here, and she said yes. I apologized to her that that was not the case, and we don't have a "call ahead wait list". She continued to press me about being put at the top of the list, via the phone call and that mysterious ambiguously gendered person that answered the phone. Finally I just offered to add her to the wait list, and she gave me her name and abruptly walked outside. I came into the office to make a note of it and when I came out, she was standing right there. I tried to walk away but she pulled me back in. This time she told me that she called Tuesday. Okay, great, a day. What time, I asked her. She said late afternoon, early evening. I told her that the only person here during that time of day is usually just a manager, and that the host was sent home early that day, so she probably talked to the manager, but our manager is a man (and hardly sounds like a woman on the phone...you're welcome Leary). Then she kept saying "call ahead wait list" to which I told her we have no such thing, and we don't even take call aheads. I continued that we have a very tenured staff and that no one would ever say anything to that affect since the only reservations are taken through management and we are very adamant about taking all reservation style calls. She then told me that SHE is the customer, and she wouldn't lie to me. To which I told her I wasn't implying that she was lying I was just telling her what I know about our staff. I apologized for any misconstrued information she may have received but we do not have a call ahead wait list and I promised her I would speak with everyone that worked on Tuesday and "get to the bottom of it". I even promised repercussions. She was still pretty pissed but let me go after that. So....if anyone talked to a lady named Ruby on Tuesday afternoon, in a very gender neutral voice, and told her we would put her at the top of the call ahead wait list that we keep sitting around on a Friday night, please let me know. I have to scold you (as I promised her I would do once I found out the culprit- damned rascals!)

Any VIP's in?
I did not write down their names, but Clair's neighbors were in- The girl works at TX Coffee Traders (where we now get our coffee from) and the guy works at Quickie Pickie.

Comps of note:
I had my two friends in (who are here visiting from Alaska) so I bought them some items. I also comp'd (under open %) the drinks from the staff last night and the drinks from the staff tonight. I'm going to continue to do this for the rest of the weekend so the staff can try the new different

R&M needs?:
Sarah Rivers left her Credit Card here. FYI