Written By: Cameron Stangel
LY Dinner Sales: $4138
Projected Sales:$4414
TY Dinner Sales:$5095
+/- :Beat projections by $618, up $957 from LY! nice
Dinner Covers:181
Avg PPA:$28.15
Weather: Warm, nice evening
Any Special events going on?: None....Day before Halloween, saw some cool costumes
Who worked?: Dusten,Clair, Krystin, Kate, Naoto, Ixchel (H-TR), Ally (h-tr), Hiroe (FR), Jaosn (SA)
Flow of Business, Cuts and Ticket Times:
Happy hour started off kind of slow, but picked up by 6. I had a reso at 7 that was 20 min late and ended up being only 4 people. They ended up being sat in the party room with only 6 to where they told Kate the 2 other members wouldn't make it. I explained to Ixchel and Ally about making sure theres at least 6 in the party room and I think there was a little bit of confusion while training and also trying to figure how many were actually coming, anyways the 4 got sat in the party room..I went to talk to them and they said they were sorry they other 2 couldn't make it and I explained how we are a small restaurant and save the party room for larger parties since its a lot easier to fit 6+ in the room then work it out on the floor. They understood and I told them I had a 4 top in the dining room available now (A8) and if they wouldn't mind moving over there , since they were only 4. They were 100% fine with the move and as a thank you I sent them some samples of Meibo, which they loved. Right after they happily relocated I had a 6 top walk in and we were able to use the party room for them. It was one of their bdays and were surprised and grateful they were able to go in there!
We ended up having a great dinner shift. We were on wait from 6:30 to about 9pm. Ixchel and Ally did a great job and Ally really took control of the floor and was anything but shy! Ixchel stepped away for a minute to get drinks for people waiting and Ally was comfortably and correctly seating everyone waiting while she was alone! She is doing great.
I went 3 on at 8:45pm, we were still on wait and didn't want to cut too early. At 9:45 I went 1 on. I had a last minute table walk in at 10, explained we were doing last call and they wree happy to sneak a last order in. They ate fast and were out before some other tables.
Specials?
Apple Pie Gyoza-2
Doughnuts-2
Poisson Cru-9
Tsukiji set- 14
Tsukiji Carp-7
3 Staff members that stood out (why/how):
Clair was a little off today, I know she missed her shift this morning and some personal stuff is going on as well. I could see it not trying to affect her performance but she got triple sat and I could see her forget to breathe or remember how to handle those situations. She pulled it together.
Ally and Ixchel made a great team tonight, I'm excited to see what else these two can do
Any VIP's in?
Lynn and her family
A friend of Kayo and Take, group of 3 gentlemen
Comps& Void Detail:
took 50% off salmon sake. Table said it was too salty and inedible even though they tried to eat it. Clair showed Vince and he said it was all in the same marinade but some cuts of fish absorbs it differently..They were happy with the discount and said it was fair since they tried to eat some of it.
Void misring of Ika. Clair said sushi bar was able to use it..Find out later they couldn't (can't reuse since it's seared, which I explained to her) so I had her ring it in again and she would buy it. She wasn't too happy but understood and agreed.
Training meal and Makani
Kome bucks for Krystin Clair and Lynn
Dusten won $100+ sashimi challenge
Lynn emp day off
F&F Dustens
R&M needs?:
Light still out at B5 ill fix it in the morning
86'd items/ need more?
Thursday, October 30, 2014
Thursday AM 10.30.14
Written By: Elizabeth
LY Lunch Sales: $1277
Projected Sales: $1580
TY Lunch Sales: $2045
+/- : beat LY by 60% and PS by $465
Lunch Covers: 111
Avg PPA: $18.42!! What a day!
Weather: Sunny and warming throughout the day
Any Special events going on?: Day before Halloween.
Who worked?: Johnny, Kate & Sophia CL. Junko host, jonathan sa, kaori fr
Clair was MIA this morning. I called and called and never heard from her until noon. She said she thought she had traded Sayo the shift, and just read her schedule wrong, and was unavailable to take my call this morning because she was going through some "personal shit" and didn't have her phone around her. Which I find very odd for Clair. But anyhow. She knows she will receive a write up
Flow of Business, Cuts and Ticket Times:
We had a slow start but a nice steady lunch after noon. everyone was on their toes, since there were only 3 on. And they all asked for help where they needed it. Everyone seemed pretty on top of things, no items were forgotten or misrung in the hurry that everyone was in. We stayed full all afternoon so no cuts were made, even up to the end.
Sophia had a table that was in a bit of bad mood from the get go, and when she ordered the tempura lunch she then changed her mind and said she just wanted the morwiase and then when she got it she picked through it and complained to Sophia that all it was was carrots and onions. I comp'd that too. Went over to her and talked to her about the dish. Seems as if she was just in a bad mood or crotchety so I just let it go.
Sophia also had a table get upset that their Aji-tama's weren't hot. So I got some and had them heat them in the microwave, brought them out and they were happy.
Specials? Bentos
3 Staff members that stood out (why/how):
Everyone was very helpful with one another today. I would love to point out three people but with only the 3 servers on, everyone was forced to hustle and work together. Everyone kept their cool, and asked for help in all the right places.
Any VIP's in?
Kelvin and Tara. Thats it.
Comps& Void Detail:
voided Temp Lunch, Comp'd Temp Moriwase, voided something else for Kate
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1277
Projected Sales: $1580
TY Lunch Sales: $2045
+/- : beat LY by 60% and PS by $465
Lunch Covers: 111
Avg PPA: $18.42!! What a day!
Weather: Sunny and warming throughout the day
Any Special events going on?: Day before Halloween.
Who worked?: Johnny, Kate & Sophia CL. Junko host, jonathan sa, kaori fr
Clair was MIA this morning. I called and called and never heard from her until noon. She said she thought she had traded Sayo the shift, and just read her schedule wrong, and was unavailable to take my call this morning because she was going through some "personal shit" and didn't have her phone around her. Which I find very odd for Clair. But anyhow. She knows she will receive a write up
Flow of Business, Cuts and Ticket Times:
We had a slow start but a nice steady lunch after noon. everyone was on their toes, since there were only 3 on. And they all asked for help where they needed it. Everyone seemed pretty on top of things, no items were forgotten or misrung in the hurry that everyone was in. We stayed full all afternoon so no cuts were made, even up to the end.
Sophia had a table that was in a bit of bad mood from the get go, and when she ordered the tempura lunch she then changed her mind and said she just wanted the morwiase and then when she got it she picked through it and complained to Sophia that all it was was carrots and onions. I comp'd that too. Went over to her and talked to her about the dish. Seems as if she was just in a bad mood or crotchety so I just let it go.
Sophia also had a table get upset that their Aji-tama's weren't hot. So I got some and had them heat them in the microwave, brought them out and they were happy.
Specials? Bentos
3 Staff members that stood out (why/how):
Everyone was very helpful with one another today. I would love to point out three people but with only the 3 servers on, everyone was forced to hustle and work together. Everyone kept their cool, and asked for help in all the right places.
Any VIP's in?
Kelvin and Tara. Thats it.
Comps& Void Detail:
voided Temp Lunch, Comp'd Temp Moriwase, voided something else for Kate
R&M needs?:
86'd items/ need more?
Wednesday, October 29, 2014
Wednesday 10.29.14 PM
Written By: Cameron Stangel
LY Dinner Sales:$4264
Projected Sales:$4360
TY Dinner Sales:$3465
+/- :Missed projections by $895. Down $799 form LY dinner...yikes slow
Dinner Covers:134
Avg PPA:$25.86
Weather: Warm, not too hot
Any Special events going on?: Go Giants! Giants win the World Series (..again )
Who worked?: Stephanie, Sayo, Naoto, Sophia, Alex, Kaori (SA), Mandy (FR), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight was slow. We filled up at about 7:30 but just for a short wait. We were only on wait for maybe 30minutes. Mandy's quote times were really accurate and was great offering everyone drinks on her down time and talking about her favorite things on the menu. I went 3 on at 8:30 once we started to empty out more without filling back up. At 9 I went 2 on and 9:45 just Stephanie. It was crazy, by 10pm came around there was only one table in the restaurant and they were just about done with their food. Normally we have quite a few more tables lingering. Overall ticket times were good, nothing stood out. Had a wine contest and sashimi contest but no one won either, I work on them more tomorrow.
Had an interesting guy in the party room..Ordered a Shio-Saba and Alex clarified it was "bone-in" and he quickly disregarded her like he already knew that. The party room reso was a weird one, not sure if they even knew each other or not, but they seemed a little show off-y, and didn't talk much, even to each other! So the Shio-Saba came out and the person who ordered it said we had to take it away immedately since it was stinking up the whole room. I went to Vince where both he and I investigated this "smelly saba". Turns out nothing was wrong. To someone not use to the way saba tastes or smells it can be a little overwhelming. We explained how the saba was in the same family as sardines and is a very pungent and oily fish-but also very delicious. He seemed put of by this and didn't really care, just didn't want it on the bill. He seemed like he knew what he was ordering originally but I don't think he has every had it before. I took it off as DNL he was happy to not have it in front of him.
Specials?
Smoking Sashimi-5
Ceviche-4
Iwashi Katsu
3 Staff members that stood out (why/how):
Stephanie asked for a check to be reopened. S-5. She had the current reciept in her hand and said she needed it reopened. I pull it up and when she said Reopen. When people say all the time I need you to reopen a check that means the needed it refunded, I have never had it mean anything else. Whenever there is a problem with any closed payment to get it reopened means refunded. She said S-5 was closed and she needed it reopened. I made sure this was what she wanted and I pulled it up for her and reopened the check and she said she didn't want it reopened she wanted it "opened" or something she was getting really confused and stressed out. She was saying S-5 had already left but she was going to take a nigiri that was already paid and move to another table (?) which doesn't make sense anyways. She asked for the check reopened, said it wasn't reopened to how she wanted it and the people were already gone. The check payment was voided when she didn't want it to be with the customer already gone. We talked and I explained how sushi bar can be stressful but she needs to slow down and take an extra 5 seconds to better explain what she needs or needed to be done, or needs help with. She paid for the drinks from the ticket. I used my card to pay the rest, since the customer already ate the food. I was not sure if she should pay the entire ticket since she thought she explained what she needed to have done but still not clear enough.
Mandy did great today, helping out on her down time.
Naoto worked well today, didn't get any back questions asked when I asked him to do things...crazy!
I got Megans training schedule set up along with her in hotschedules and on the new schedule. I also inputted a new kitchen guy for vince in the system.
Any VIP's in?
Joaquin and his GF came in...Says hi to everyone
Comps& Void Detail:
Makani
F&F
Guest DNL (saba)
bday dessert
Long ticket time Tacowasa
15% La Dole Vida
R&M needs?:
There was a light out over B5 Naoto was going to fix it but we were unsure how to get that specific light out, maybe someone can look at it tomorrow.
86'd items/ need more?
LY Dinner Sales:$4264
Projected Sales:$4360
TY Dinner Sales:$3465
+/- :Missed projections by $895. Down $799 form LY dinner...yikes slow
Dinner Covers:134
Avg PPA:$25.86
Weather: Warm, not too hot
Any Special events going on?: Go Giants! Giants win the World Series (..again )
Who worked?: Stephanie, Sayo, Naoto, Sophia, Alex, Kaori (SA), Mandy (FR), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight was slow. We filled up at about 7:30 but just for a short wait. We were only on wait for maybe 30minutes. Mandy's quote times were really accurate and was great offering everyone drinks on her down time and talking about her favorite things on the menu. I went 3 on at 8:30 once we started to empty out more without filling back up. At 9 I went 2 on and 9:45 just Stephanie. It was crazy, by 10pm came around there was only one table in the restaurant and they were just about done with their food. Normally we have quite a few more tables lingering. Overall ticket times were good, nothing stood out. Had a wine contest and sashimi contest but no one won either, I work on them more tomorrow.
Had an interesting guy in the party room..Ordered a Shio-Saba and Alex clarified it was "bone-in" and he quickly disregarded her like he already knew that. The party room reso was a weird one, not sure if they even knew each other or not, but they seemed a little show off-y, and didn't talk much, even to each other! So the Shio-Saba came out and the person who ordered it said we had to take it away immedately since it was stinking up the whole room. I went to Vince where both he and I investigated this "smelly saba". Turns out nothing was wrong. To someone not use to the way saba tastes or smells it can be a little overwhelming. We explained how the saba was in the same family as sardines and is a very pungent and oily fish-but also very delicious. He seemed put of by this and didn't really care, just didn't want it on the bill. He seemed like he knew what he was ordering originally but I don't think he has every had it before. I took it off as DNL he was happy to not have it in front of him.
Specials?
Smoking Sashimi-5
Ceviche-4
Iwashi Katsu
3 Staff members that stood out (why/how):
Stephanie asked for a check to be reopened. S-5. She had the current reciept in her hand and said she needed it reopened. I pull it up and when she said Reopen. When people say all the time I need you to reopen a check that means the needed it refunded, I have never had it mean anything else. Whenever there is a problem with any closed payment to get it reopened means refunded. She said S-5 was closed and she needed it reopened. I made sure this was what she wanted and I pulled it up for her and reopened the check and she said she didn't want it reopened she wanted it "opened" or something she was getting really confused and stressed out. She was saying S-5 had already left but she was going to take a nigiri that was already paid and move to another table (?) which doesn't make sense anyways. She asked for the check reopened, said it wasn't reopened to how she wanted it and the people were already gone. The check payment was voided when she didn't want it to be with the customer already gone. We talked and I explained how sushi bar can be stressful but she needs to slow down and take an extra 5 seconds to better explain what she needs or needed to be done, or needs help with. She paid for the drinks from the ticket. I used my card to pay the rest, since the customer already ate the food. I was not sure if she should pay the entire ticket since she thought she explained what she needed to have done but still not clear enough.
Mandy did great today, helping out on her down time.
Naoto worked well today, didn't get any back questions asked when I asked him to do things...crazy!
I got Megans training schedule set up along with her in hotschedules and on the new schedule. I also inputted a new kitchen guy for vince in the system.
Any VIP's in?
Joaquin and his GF came in...Says hi to everyone
Comps& Void Detail:
Makani
F&F
Guest DNL (saba)
bday dessert
Long ticket time Tacowasa
15% La Dole Vida
R&M needs?:
There was a light out over B5 Naoto was going to fix it but we were unsure how to get that specific light out, maybe someone can look at it tomorrow.
86'd items/ need more?
Wed AM 10.29.14
Written By: Elizabeth
LY Lunch Sales: $1572
Projected Sales: $1343
TY Lunch Sales: $1633
+/- : beat LY by 4% and PS by $290
Lunch Covers: 97
Avg PPA: $16.84
Weather: Warm and slightly humid. Overcast then sunny
Any Special events going on?: F1 weekend is coming soon
Who worked?: Alex, Sophia, Kate, Lynn CL. Junko host, Mandy FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Mellow lunch compared to yesterday. Nothing much was happening, so I cut down to 2 at 12:30. It was a big risk but I just wasn't feeling like it was going to get crazy busy. And it didn't. We didn't get a huge rush like I was afraid was going to happen once 1pm rolled around. We got the usual 4 tables in at once, then no one for ten minutes, then another 4 tables all at once, but that was all. It was enough to keep Lynn and Kate on their toes, but not enough to warrant any worry or fret by anyone. The two kept busy until I cut Kate at 1:40 and Lynn took the last 3 tables that came in.
We did have one bizarre instance that occurred. B4 was finished with his lunch teishoku and he discarded his plate on B3...which had a woman sitting at it eating. I happened to walk by and asked the woman if I could take her discarded plate and she said it wasn't hers, at which point B4 chimed in saying "oh sorry that was mine, I was done with it" So he just put it on someone else's table...while they sat there. Rude. I apologized to the woman for that, and she was fine about it.
Specials?
Kate sold 6 Bentos and Alex sold 7 bentos. free lunches!
3 Staff members that stood out (why/how):
*Lynn just seems to float around the dining room from table to table, no matter how many tables she has. Never seems stressed, always very easy going while giving her tables the attention they need.
Any VIP's in?
none that I saw.
Comps& Void Detail:
had some recovery Kome bucks for B4 (the plate leavers) and then Kome bucks for Kate with the Bento box.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1572
Projected Sales: $1343
TY Lunch Sales: $1633
+/- : beat LY by 4% and PS by $290
Lunch Covers: 97
Avg PPA: $16.84
Weather: Warm and slightly humid. Overcast then sunny
Any Special events going on?: F1 weekend is coming soon
Who worked?: Alex, Sophia, Kate, Lynn CL. Junko host, Mandy FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Mellow lunch compared to yesterday. Nothing much was happening, so I cut down to 2 at 12:30. It was a big risk but I just wasn't feeling like it was going to get crazy busy. And it didn't. We didn't get a huge rush like I was afraid was going to happen once 1pm rolled around. We got the usual 4 tables in at once, then no one for ten minutes, then another 4 tables all at once, but that was all. It was enough to keep Lynn and Kate on their toes, but not enough to warrant any worry or fret by anyone. The two kept busy until I cut Kate at 1:40 and Lynn took the last 3 tables that came in.
We did have one bizarre instance that occurred. B4 was finished with his lunch teishoku and he discarded his plate on B3...which had a woman sitting at it eating. I happened to walk by and asked the woman if I could take her discarded plate and she said it wasn't hers, at which point B4 chimed in saying "oh sorry that was mine, I was done with it" So he just put it on someone else's table...while they sat there. Rude. I apologized to the woman for that, and she was fine about it.
Specials?
Kate sold 6 Bentos and Alex sold 7 bentos. free lunches!
3 Staff members that stood out (why/how):
*Lynn just seems to float around the dining room from table to table, no matter how many tables she has. Never seems stressed, always very easy going while giving her tables the attention they need.
Any VIP's in?
none that I saw.
Comps& Void Detail:
had some recovery Kome bucks for B4 (the plate leavers) and then Kome bucks for Kate with the Bento box.
R&M needs?:
86'd items/ need more?
Tuesday, October 28, 2014
Tues AM 10.28.14
Written By: Elizabeth
LY Lunch Sales: $1500
Projected Sales: $1250 (due to closing early)
TY Lunch Sales: $1670
+/- : Beat PS by $420 and 11% over LY
Lunch Covers:100
Avg PPA:$16.70
Weather:Overcast and a little muggy.
Any Special events going on?:
Who worked?:Clair, Alex, Johnny, kate CL. Junko host, Mandy SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
A nice little pop came around 11:30, had a 7 top in the party room and another 7 top walk in. They said they didn't mind splitting up so we put them at B1 and B3, went on a short wait for some 2 tops, but overall a much better Tuesday lunch than I expected. The only hiccup came when I ran the wrong sushi lunch to the wrong table. I don't know where my head was at but they got the wrong roll, as did B2. I got them the right rolls after a few minutes but felt really dumb that it was me that made the mistake. I do believe my head is so full of to-do's for the wedding, I apologize for that and will get through this week very strong.
Cut Clair at 12:30, and went down to 2 on at 1, then 1 on at 1:20. Had a guy wander in a few minutes after 1:30 and Take said it was okay to seat, so we did. Then had another couple walk in at 1:40, that i had to turn away. Other than that there was no real loss of business.
Specials?Bentos
3 Staff members that stood out (why/how):
With a shift this short it as hard to point anything out
*Kaori- always has the hustle down. She made sure the party room had all their food and was quick about it. She did a great job today
Any VIP's in? The Eye Dr and his wife. Friends of mine Brice & Sarah.
Comps& Void Detail:
10% off for Brice and Sarah, void Takoyaki for Clair misring.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1500
Projected Sales: $1250 (due to closing early)
TY Lunch Sales: $1670
+/- : Beat PS by $420 and 11% over LY
Lunch Covers:100
Avg PPA:$16.70
Weather:Overcast and a little muggy.
Any Special events going on?:
Who worked?:Clair, Alex, Johnny, kate CL. Junko host, Mandy SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
A nice little pop came around 11:30, had a 7 top in the party room and another 7 top walk in. They said they didn't mind splitting up so we put them at B1 and B3, went on a short wait for some 2 tops, but overall a much better Tuesday lunch than I expected. The only hiccup came when I ran the wrong sushi lunch to the wrong table. I don't know where my head was at but they got the wrong roll, as did B2. I got them the right rolls after a few minutes but felt really dumb that it was me that made the mistake. I do believe my head is so full of to-do's for the wedding, I apologize for that and will get through this week very strong.
Cut Clair at 12:30, and went down to 2 on at 1, then 1 on at 1:20. Had a guy wander in a few minutes after 1:30 and Take said it was okay to seat, so we did. Then had another couple walk in at 1:40, that i had to turn away. Other than that there was no real loss of business.
Specials?Bentos
3 Staff members that stood out (why/how):
With a shift this short it as hard to point anything out
*Kaori- always has the hustle down. She made sure the party room had all their food and was quick about it. She did a great job today
Any VIP's in? The Eye Dr and his wife. Friends of mine Brice & Sarah.
Comps& Void Detail:
10% off for Brice and Sarah, void Takoyaki for Clair misring.
R&M needs?:
86'd items/ need more?
Monday, October 27, 2014
Monday 10/27/14 AM & PM recap
Written By: Dusten
LY Lunch Sales: 1180
Projected Sales: 1455
TY Lunch Sales: 1749
+/- : up 48% over LY and $294 over projected
Lunch Covers: 114
Avg PPA: 15.34
LY Dinner Sales: 3427
Projected Sales: 4190
TY Dinner Sales: 4146
+/- : -$44 under projected, 21% increase over LY.
Dinner Covers: 164
Avg PPA: 25.28
Weather: Sunny and warm. 70's-80's.
Any Special events going on?:
Who worked?:AM: Krystin, Joel, Sayo, Kate CL, Jason SA, Hiroe FR, Junko H and Megan (sp?) host stage
PM: Clair, Joel, Miho, Alex CL, Krystin H, Ally (sp?) H train, Kaori SA
Flow of Business, Cuts and Ticket Times: Good lunch. We had our usual pop from about 11:45 until 1pm. I cut Krystin at 1pm, Joel at 1:30 and Sayo at 1:45pm. Most everything everything went out pretty smoothly. I noticed sushi bar food getting stacked up a bit too much a few times so I helped get that out. There was a tempura plate that took 30 minutes to get out. The table was two women in Kate's section. One ordered a sushi lunch which went out quickly. There was a brief incident with the kitchen (see below) that maybe backed things up for a moment, but the women were happy with my play-by-play updates on their food and were very gracious to receive it.
PM: Monday nights are becoming a pretty average to busy night. we went on wait for an hour which I think was great for Ally to experience. There were significantly more misrings during dinner than lunch, but I didn't hear or see anything about inordinate ticket times. I like sitting in the office after we are closed and listening to people marvel over their experience here as the walk out the door. I cut Joel at 9pm, Clair at 9:15pm and Miho at 9:45pm. I feel we had a pretty strong crew tonight all around and one missing server didn't throw us off at all. There are some issues with servers unclear on to go policies and birthday desserts. Maybe I've been here too long, but many things I felt were known or common sense have caused problems with tables. Some servers were unaware that we do birthday desserts. Others are unclear on our to-go policies. I try to clarify these things as they arise with servers, but that rarely happens before they've had misinformed a guest.
Specials?10 bentos, 4 hot rocks, 8 poisson cru, 6 smoking sashimi, 11 pork belly nigiri
3 Staff members that stood out (why/how):
AM: I noticed that Joel tries to take time to do extra things for his tables, like box up leftovers for them. However, he seems to let those sort of things drag him down or leaves a mess in the way of everyone else. He a group of six in the party room that had lots of rolls and two teishoku plates leftover. He gathered all of that up but simply left it on the dessert freezer for a good while. I ended up boxing all of that stuff up for him, as he simply didn't have time to do it himself. This happened again today with his A8 table and a kayaku udon. This happened last night with the farm salad we remade for his B6. I think it is a nice gesture to the customer and I'd like to see more of things like that happening, but not to the detriment of service.
Kate had a weird table towards the end of service. Elizabeth, I don't know if she raised the issue with you or not, but a pair of girls (they were adult but I'll refrain from calling them women) came in and one wanted to know if she could basically build their own roll. Kate carefully explained that we have menus and while me may be able to omit or add an ingredient within reason, our sushi bar doesn't quite work like Subway Sandwiches (my words not hers). From then on Kate says that girl was just unpleasant and borderline rude. They weren't around for more than 30 minutes and left Kate a zero tip. They never seemed to have a genuine complaint or problem with service other than they didn't get to pick and choose ingredients for their roll. Kate handled the situation with poise and professionalism and I think she is to be commended for it.
Hiroe had a rough time for a brief period during lunch today. There was a bit of miscommunication regarding the chicken katsu today. Krystin's table ordered 4 I think and we only had 3. There was no count given to the FOH and I don't think the table or Krystin was made aware of the shortage until they'd already been waiting for their food. The table ended up with only one chicken katsu and 3 tempura teishoku instead. Krystin said the table was perfectly happy with the substitution and wait times. Hiroe seemed to get caught in the middle between FOH and BOH (as food runners do) and I heard her let out an unmistakeably irritated grumble in the dish pit. I've never heard or seen her get into such a state and 30 seconds later it was as if nothing ever happened. I'm glad she released her frustration away from customers and let it roll of as quickly as it came on. I wish more of our employees, myself included, could just let those sort of things go so easily.
PM: Joel had a long day. He works hard but sometimes I'm never quite sure if he's cutting corners and pushing gray areas or if he really just doesn't know any better sometimes. When I show him something to correct a mistake or an incident, he seems receptive and even comes to me when he notices shortcomings elsewhere. I guess these things take time and a little trial and error.
Miho had more misrings than anyone else tonight. With the exception of two nigiri pieces I think they were all hers tonight. I think she may be distracted with her boyfriend leaving. That is a bummer for her I'm sure. She does a bang-up job otherwise.
I think Ally is going to work out well at the host stand. She may need to toughen up in some respects but Krystin is already pretty confident in her abilities. There's a lot for her to pick up on, but she seems like an incredibly bright kid with an infectiously cheerful disposition.
Any VIP's in? There were 3 or 4 tables of folks for lunch that I recognized. Same for dinner. Just no names. Miho's boyfriend came in. He is moving to Dallas and wanted to say goodbye to Take.
Comps& Void Detail: AM: Void 2x Chicken Katsu for 86 and 1x iced tea misring. 1x gyu-don Void for 86.
PM: 1x takowasa void 86, void endo roll for misring, void tekka and salmon maki- guest changed mind, void 2 sake toro nigiri- 86. void salmon box misring.
Clair and Joel won the wine contest tonight. Clair sold over $50 earning $10 Kome bucks. Joel sold $116 earning $15 Kome bucks.
Miho paid for her boyfriend's entire meal, so I just treated it as a makani discount.
Sip Slurp Sushi discount.
R&M needs?:There are some concerns about the hot rock. Clair mentioned that one of her tables had hot oil splash onto them the moment they put the first piece of beef on the rock. The smoking of the oil on the rock, if I'm not mistaken, basically means the oil is burning right? I don't know. Those things are just so damn hot. Servers need to very sternly warn their tables about being careful when they eat off of those things. Also Alex wanted to know the wifi password so that she could play music after we closed. I didn't have an answer for her.
I swapped out the Co2 tank on the Asahi machine tonight. Elizabeth said she just changed it recently. If that is the case maybe there is a leak?
86'd items/ need more? we could probably use more china markers. I don't feel servers have been diligent enough about collecting them and I've had several tables with shredded markers while over the weekend.
LY Lunch Sales: 1180
Projected Sales: 1455
TY Lunch Sales: 1749
+/- : up 48% over LY and $294 over projected
Lunch Covers: 114
Avg PPA: 15.34
LY Dinner Sales: 3427
Projected Sales: 4190
TY Dinner Sales: 4146
+/- : -$44 under projected, 21% increase over LY.
Dinner Covers: 164
Avg PPA: 25.28
Weather: Sunny and warm. 70's-80's.
Any Special events going on?:
Who worked?:AM: Krystin, Joel, Sayo, Kate CL, Jason SA, Hiroe FR, Junko H and Megan (sp?) host stage
PM: Clair, Joel, Miho, Alex CL, Krystin H, Ally (sp?) H train, Kaori SA
Flow of Business, Cuts and Ticket Times: Good lunch. We had our usual pop from about 11:45 until 1pm. I cut Krystin at 1pm, Joel at 1:30 and Sayo at 1:45pm. Most everything everything went out pretty smoothly. I noticed sushi bar food getting stacked up a bit too much a few times so I helped get that out. There was a tempura plate that took 30 minutes to get out. The table was two women in Kate's section. One ordered a sushi lunch which went out quickly. There was a brief incident with the kitchen (see below) that maybe backed things up for a moment, but the women were happy with my play-by-play updates on their food and were very gracious to receive it.
PM: Monday nights are becoming a pretty average to busy night. we went on wait for an hour which I think was great for Ally to experience. There were significantly more misrings during dinner than lunch, but I didn't hear or see anything about inordinate ticket times. I like sitting in the office after we are closed and listening to people marvel over their experience here as the walk out the door. I cut Joel at 9pm, Clair at 9:15pm and Miho at 9:45pm. I feel we had a pretty strong crew tonight all around and one missing server didn't throw us off at all. There are some issues with servers unclear on to go policies and birthday desserts. Maybe I've been here too long, but many things I felt were known or common sense have caused problems with tables. Some servers were unaware that we do birthday desserts. Others are unclear on our to-go policies. I try to clarify these things as they arise with servers, but that rarely happens before they've had misinformed a guest.
Specials?10 bentos, 4 hot rocks, 8 poisson cru, 6 smoking sashimi, 11 pork belly nigiri
3 Staff members that stood out (why/how):
AM: I noticed that Joel tries to take time to do extra things for his tables, like box up leftovers for them. However, he seems to let those sort of things drag him down or leaves a mess in the way of everyone else. He a group of six in the party room that had lots of rolls and two teishoku plates leftover. He gathered all of that up but simply left it on the dessert freezer for a good while. I ended up boxing all of that stuff up for him, as he simply didn't have time to do it himself. This happened again today with his A8 table and a kayaku udon. This happened last night with the farm salad we remade for his B6. I think it is a nice gesture to the customer and I'd like to see more of things like that happening, but not to the detriment of service.
Kate had a weird table towards the end of service. Elizabeth, I don't know if she raised the issue with you or not, but a pair of girls (they were adult but I'll refrain from calling them women) came in and one wanted to know if she could basically build their own roll. Kate carefully explained that we have menus and while me may be able to omit or add an ingredient within reason, our sushi bar doesn't quite work like Subway Sandwiches (my words not hers). From then on Kate says that girl was just unpleasant and borderline rude. They weren't around for more than 30 minutes and left Kate a zero tip. They never seemed to have a genuine complaint or problem with service other than they didn't get to pick and choose ingredients for their roll. Kate handled the situation with poise and professionalism and I think she is to be commended for it.
Hiroe had a rough time for a brief period during lunch today. There was a bit of miscommunication regarding the chicken katsu today. Krystin's table ordered 4 I think and we only had 3. There was no count given to the FOH and I don't think the table or Krystin was made aware of the shortage until they'd already been waiting for their food. The table ended up with only one chicken katsu and 3 tempura teishoku instead. Krystin said the table was perfectly happy with the substitution and wait times. Hiroe seemed to get caught in the middle between FOH and BOH (as food runners do) and I heard her let out an unmistakeably irritated grumble in the dish pit. I've never heard or seen her get into such a state and 30 seconds later it was as if nothing ever happened. I'm glad she released her frustration away from customers and let it roll of as quickly as it came on. I wish more of our employees, myself included, could just let those sort of things go so easily.
PM: Joel had a long day. He works hard but sometimes I'm never quite sure if he's cutting corners and pushing gray areas or if he really just doesn't know any better sometimes. When I show him something to correct a mistake or an incident, he seems receptive and even comes to me when he notices shortcomings elsewhere. I guess these things take time and a little trial and error.
Miho had more misrings than anyone else tonight. With the exception of two nigiri pieces I think they were all hers tonight. I think she may be distracted with her boyfriend leaving. That is a bummer for her I'm sure. She does a bang-up job otherwise.
I think Ally is going to work out well at the host stand. She may need to toughen up in some respects but Krystin is already pretty confident in her abilities. There's a lot for her to pick up on, but she seems like an incredibly bright kid with an infectiously cheerful disposition.
Any VIP's in? There were 3 or 4 tables of folks for lunch that I recognized. Same for dinner. Just no names. Miho's boyfriend came in. He is moving to Dallas and wanted to say goodbye to Take.
Comps& Void Detail: AM: Void 2x Chicken Katsu for 86 and 1x iced tea misring. 1x gyu-don Void for 86.
PM: 1x takowasa void 86, void endo roll for misring, void tekka and salmon maki- guest changed mind, void 2 sake toro nigiri- 86. void salmon box misring.
Clair and Joel won the wine contest tonight. Clair sold over $50 earning $10 Kome bucks. Joel sold $116 earning $15 Kome bucks.
Miho paid for her boyfriend's entire meal, so I just treated it as a makani discount.
Sip Slurp Sushi discount.
R&M needs?:There are some concerns about the hot rock. Clair mentioned that one of her tables had hot oil splash onto them the moment they put the first piece of beef on the rock. The smoking of the oil on the rock, if I'm not mistaken, basically means the oil is burning right? I don't know. Those things are just so damn hot. Servers need to very sternly warn their tables about being careful when they eat off of those things. Also Alex wanted to know the wifi password so that she could play music after we closed. I didn't have an answer for her.
I swapped out the Co2 tank on the Asahi machine tonight. Elizabeth said she just changed it recently. If that is the case maybe there is a leak?
86'd items/ need more? we could probably use more china markers. I don't feel servers have been diligent enough about collecting them and I've had several tables with shredded markers while over the weekend.
Sunday, October 26, 2014
Sunday 10/26/14
Written By: Dusten
LY Dinner Sales: 4082
Projected Sales: 4184
TY Dinner Sales:4212
+/- :3% up from LY and $28 dollars over projected. A modest gain.
Dinner Covers:160
Avg PPA: 26.33
Weather:Sunny to mild evening. 80's-70's
Any Special events going on?:World Series, Giants up by 2 at press time. There was something rather large going on at Mueller as I passed on my way in today.
Who worked?:Joel, Krystin, Sayo, Clair CL, Ixchel H, Mandy SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Tonight wasn't crazy but I would call it too slow either. We didn't have Kate tonight, and I think that gave everyone plenty to do. Poor Clair only had a single person in her section for the first 45 minutes. We had 100 cover by 7:45pm and about a cover a minute for the next hour. Went off wait at 8:45p and I cut Krystin and Joel at 9pm. Cut Sayo at 9:30pm.
Had a reservation for 7 people at 8pm. For some reason they requested Joel as their server and because Kate wasn't around he didn't have the party room as part of his section. He and Clair swapped a couple of tables out of his section (back B's) and that smoothed things out.
Specials? 3x sata andagi, 6x poisson cru, 4 tempura special, 8x smoking sashimi
3 Staff members that stood out (why/how):Everyone seemed to be feeling under the weather for some reason or another. Krystin, Amanda, Sayo and Ixchel all had some minor ailment. No one let it get to them to the point that it affected their performance to any significant degree.
Joel had two tables of 7 people tonight and that seemed to spread him a bit thin. I helped him with boxing things up and running his drinks and whatnot. He came to me at some point and mentioned the dish pit was getting out of hand. I suspected the culprit to be Mandy. I asked her, as she SA's to keep an eye out for servers not sorting their dishes, and to assist when she is able, in keeping that area somewhat respectable for out dishwashers. I merely mentioned this to her rather than accusing her of anything. I think she was feeling the roughest out of anyone tonight and I did plenty to help her keep the sales floor looking nice and clean.
Who else.... Sayo did a bang up job with some tables that were giving her a hard time. She really seemed sensitive to the attitude she was getting from a couple of her early tables. The EWF hand roll lady and another table that basically snatched the oshibori away from her as she tried to take them from the table.That table was an older white couple with an Asian woman with them. Sayo mentioned later they seemed pretty Izakaya savvy and perhaps they wanted to keep the oshibori as per the custom. I told her if they started mopping up soy sauce or wiping dynamine sauce off their hands to let me know and I'd happily have a word with them. Maybe she was just venting but she was somewhat flustered with these people at first and I just helped her center herself and told her to 'kill them with kindness.' After that she was good.
Hiroe was great. She always helps in the most efficient, and effective ways on the floor. I never have to ask anything of her because she has either already done it, or is on her way to do so.
Any VIP's in? Kindo-san, Old John, Neal. There were a few other familiar faces. Roger's girlfriend.
Comps& Void Detail: $13 Kome bucks to cover 2x sata andagi b-day desserts. Could someone more knowledgeable than myself can set the feature desserts up to be eligible for that discount? voided 2 EWF hand rolls. There was a miscommunication with Sayo and her table. Apparently they wanted three handrolls EWF style and she only rang in one. The matriarch of the table came up to the server station and asked they be cancelled after they had waited only a few minutes. Apparently they had other places to be.
Comp'd a farm salad for Joel as recovery. The first one went out with wilted and discolored greens. Not sure why Hiroe didn't catch this. Kitchen made another one, they asked for it to be wrapped up and then left without it. Joel tried to catch them outside but was too late.
FNF for Kayo's friends at B1.
Taco wasa and tsukiji carpaccio voided b/c 86.
Sip slurp and sushi discount for S12.
R&M needs?: The lights in the beverage refrigerator didn't come on all night. They barely even flickered. As packed as that thing gets with so little room to spare or for error in movement of items, it'd be great to be able to see in there!
86'd items/ need more? We're on a our last asahi keg.
LY Dinner Sales: 4082
Projected Sales: 4184
TY Dinner Sales:4212
+/- :3% up from LY and $28 dollars over projected. A modest gain.
Dinner Covers:160
Avg PPA: 26.33
Weather:Sunny to mild evening. 80's-70's
Any Special events going on?:World Series, Giants up by 2 at press time. There was something rather large going on at Mueller as I passed on my way in today.
Who worked?:Joel, Krystin, Sayo, Clair CL, Ixchel H, Mandy SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Tonight wasn't crazy but I would call it too slow either. We didn't have Kate tonight, and I think that gave everyone plenty to do. Poor Clair only had a single person in her section for the first 45 minutes. We had 100 cover by 7:45pm and about a cover a minute for the next hour. Went off wait at 8:45p and I cut Krystin and Joel at 9pm. Cut Sayo at 9:30pm.
Had a reservation for 7 people at 8pm. For some reason they requested Joel as their server and because Kate wasn't around he didn't have the party room as part of his section. He and Clair swapped a couple of tables out of his section (back B's) and that smoothed things out.
Specials? 3x sata andagi, 6x poisson cru, 4 tempura special, 8x smoking sashimi
3 Staff members that stood out (why/how):Everyone seemed to be feeling under the weather for some reason or another. Krystin, Amanda, Sayo and Ixchel all had some minor ailment. No one let it get to them to the point that it affected their performance to any significant degree.
Joel had two tables of 7 people tonight and that seemed to spread him a bit thin. I helped him with boxing things up and running his drinks and whatnot. He came to me at some point and mentioned the dish pit was getting out of hand. I suspected the culprit to be Mandy. I asked her, as she SA's to keep an eye out for servers not sorting their dishes, and to assist when she is able, in keeping that area somewhat respectable for out dishwashers. I merely mentioned this to her rather than accusing her of anything. I think she was feeling the roughest out of anyone tonight and I did plenty to help her keep the sales floor looking nice and clean.
Who else.... Sayo did a bang up job with some tables that were giving her a hard time. She really seemed sensitive to the attitude she was getting from a couple of her early tables. The EWF hand roll lady and another table that basically snatched the oshibori away from her as she tried to take them from the table.That table was an older white couple with an Asian woman with them. Sayo mentioned later they seemed pretty Izakaya savvy and perhaps they wanted to keep the oshibori as per the custom. I told her if they started mopping up soy sauce or wiping dynamine sauce off their hands to let me know and I'd happily have a word with them. Maybe she was just venting but she was somewhat flustered with these people at first and I just helped her center herself and told her to 'kill them with kindness.' After that she was good.
Hiroe was great. She always helps in the most efficient, and effective ways on the floor. I never have to ask anything of her because she has either already done it, or is on her way to do so.
Any VIP's in? Kindo-san, Old John, Neal. There were a few other familiar faces. Roger's girlfriend.
Comps& Void Detail: $13 Kome bucks to cover 2x sata andagi b-day desserts. Could someone more knowledgeable than myself can set the feature desserts up to be eligible for that discount? voided 2 EWF hand rolls. There was a miscommunication with Sayo and her table. Apparently they wanted three handrolls EWF style and she only rang in one. The matriarch of the table came up to the server station and asked they be cancelled after they had waited only a few minutes. Apparently they had other places to be.
Comp'd a farm salad for Joel as recovery. The first one went out with wilted and discolored greens. Not sure why Hiroe didn't catch this. Kitchen made another one, they asked for it to be wrapped up and then left without it. Joel tried to catch them outside but was too late.
FNF for Kayo's friends at B1.
Taco wasa and tsukiji carpaccio voided b/c 86.
Sip slurp and sushi discount for S12.
R&M needs?: The lights in the beverage refrigerator didn't come on all night. They barely even flickered. As packed as that thing gets with so little room to spare or for error in movement of items, it'd be great to be able to see in there!
86'd items/ need more? We're on a our last asahi keg.
Sunday AM 10.26.14
Written By: Elizabeth
LY Lunch Sales: $1043
Projected Sales: $1405
TY Lunch Sales: $1554
+/- : Beat LY by 49% and beat PS by$149
Lunch Covers: 103
Avg PPA:
Weather: Sunny and Warm. 80's
Any Special events going on?: Football?
Who worked?: Joel, Clair, Krystin, Alex CL. Ruthy host, Ixchel FR, Mandy SA
Flow of Business, Cuts and Ticket Times:
Not the usual Sunday start. Only about two tables right at open. Never filled up, never went on a wait. by 1:30 it was still mellow so I cut Clair. The flow of business was strange we wouldn't get any tables for a while then about 5 or 6 tables would come in all at once. I went down to 2 on at 1:50 and Krystin and Alex handled the floor well, with the weird pops in between. I cut down to juts Alex at 2:45 since we hadn't gotten a new table in about 15 minutes. 2 one-tops came in after that. Pretty tame day.
Specials?
3 Staff members that stood out (why/how):
Not much going on today to point anyone out. Alex was struggling in keeping up with getting soups for her tables, it seemed. And there was another issue with B1 and a curry mix up situation. One guy said he was getting the curry, and another guy at the 5-top said, oh I want that too, but it wasn't his turn to order, and another girl ordered, then when it came time for him to order all he said to Alex was "I'll have the ebi fry". but we were table to get him some curry right quick and there was no issue.
Any VIP's in? no again. such an odd weekend.
Comps& Void Detail:
Voided the ebi try in leui of the curry. Then Kome bucks comp for Alex & Krystin for selling 5+ Bentos.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1043
Projected Sales: $1405
TY Lunch Sales: $1554
+/- : Beat LY by 49% and beat PS by$149
Lunch Covers: 103
Avg PPA:
Weather: Sunny and Warm. 80's
Any Special events going on?: Football?
Who worked?: Joel, Clair, Krystin, Alex CL. Ruthy host, Ixchel FR, Mandy SA
Flow of Business, Cuts and Ticket Times:
Not the usual Sunday start. Only about two tables right at open. Never filled up, never went on a wait. by 1:30 it was still mellow so I cut Clair. The flow of business was strange we wouldn't get any tables for a while then about 5 or 6 tables would come in all at once. I went down to 2 on at 1:50 and Krystin and Alex handled the floor well, with the weird pops in between. I cut down to juts Alex at 2:45 since we hadn't gotten a new table in about 15 minutes. 2 one-tops came in after that. Pretty tame day.
Specials?
3 Staff members that stood out (why/how):
Not much going on today to point anyone out. Alex was struggling in keeping up with getting soups for her tables, it seemed. And there was another issue with B1 and a curry mix up situation. One guy said he was getting the curry, and another guy at the 5-top said, oh I want that too, but it wasn't his turn to order, and another girl ordered, then when it came time for him to order all he said to Alex was "I'll have the ebi fry". but we were table to get him some curry right quick and there was no issue.
Any VIP's in? no again. such an odd weekend.
Comps& Void Detail:
Voided the ebi try in leui of the curry. Then Kome bucks comp for Alex & Krystin for selling 5+ Bentos.
R&M needs?:
86'd items/ need more?
Saturday PM 10.25.14
Written By: Elizabeth
LY Dinner Sales: $4559
Projected Sales: $5875
TY Dinner Sales: $5799
+/- : beat LY by 27% and just missed Proj by $76! so close!
Dinner Covers: 220
Avg PPA: $26.36 (lowest Sat PPA all month)
Weather: Warm afternoon but a perfect evening.
Any Special events going on?:
Who worked?: Sophia, Naoto, Joel, Alex, Dusten CL. Ixchel/Ruthy host, Hiroe FR, Mandy SA
Flow of Business, Cuts and Ticket Times:
Slow start and only really a few good hours of busy-ness. Went on a wait around 7pm and got off the wait at 9:30. We had a LOT of large parties walk in. To start we had an 8 top, then a 7 top, then multiple 5-tops. All of our reservations were no shows, which was really disappointing considering how many large parties we had waiting that really tied our hands. I wish we had some way of working that out. oh well. Got all the parties sat in a timely manner, the evening was without incident. Tables were taken care of and no insanely long ticket times. Dusten forgot to ring 2 nigiri pieces in for B1 at one point, but they seemed okay with not getting them. Sophia had a girl at B3 that was severely allergic to shellfish so the guys behind the sushi bar had to take great care and change their gloves, knives etc. They were here early on during the rush so it wasn't too big of a deal.
At one point as I was walking to the sushi bar expo area, Alex tapped me on the shoulder in time to watch a roach run by me and behind the sushi bar. I am pretty terrified of roaches, I'm sorry. You can say "but Elizabeth, you're the manager you need to take care of these things" but that's where I draw the line. So I just pointed to it and repeated Take's name. He was very busy so he just looked over, and looked back continuing on with his nigiri pieces, So I grabbed Naoto and Naoto Hulk smashed it pretty well. Crisis averted.
Lost Credit Card in safe: Wenjing Zhang
Specials?
Iwashi Katsu: 2
Poisson cru : 13
Sake Clams : 5
Donuts: 3
3 Staff members that stood out (why/how):
*I told Hiroe she needs to speak louder at tables when delivering food, as well as announcing the specials as what they are. I was with her at B3 dropping food off, and she said "kitchen special 1". I told her that they don't know what that means and she needs to describe what it is. She said okay. With a smile. As usual :)
*Ixchel had great quote times for everyone tonight. Really good job between her and Ruthie
*Mandy held her own as an SA tonight. She was always busy, running around watering tables in her downtime and not giving a second to waste. Super great job by her tonight!!!
Any VIP's in?no familiar faces tonight.
Comps& Void Detail: Voided a few rolls for Sophia who absentmindedly rung them in twice. They were used. Voided a Glass of Meibo, changed mind. Comp'd a Midnight sun for B3 because they never received it. Bought Sophia a glass of wine for translating the dishwasher evals.
R&M needs?:
86'd items/ need more?
I have ordered more hot tea for next delivery day.
LY Dinner Sales: $4559
Projected Sales: $5875
TY Dinner Sales: $5799
+/- : beat LY by 27% and just missed Proj by $76! so close!
Dinner Covers: 220
Avg PPA: $26.36 (lowest Sat PPA all month)
Weather: Warm afternoon but a perfect evening.
Any Special events going on?:
Who worked?: Sophia, Naoto, Joel, Alex, Dusten CL. Ixchel/Ruthy host, Hiroe FR, Mandy SA
Flow of Business, Cuts and Ticket Times:
Slow start and only really a few good hours of busy-ness. Went on a wait around 7pm and got off the wait at 9:30. We had a LOT of large parties walk in. To start we had an 8 top, then a 7 top, then multiple 5-tops. All of our reservations were no shows, which was really disappointing considering how many large parties we had waiting that really tied our hands. I wish we had some way of working that out. oh well. Got all the parties sat in a timely manner, the evening was without incident. Tables were taken care of and no insanely long ticket times. Dusten forgot to ring 2 nigiri pieces in for B1 at one point, but they seemed okay with not getting them. Sophia had a girl at B3 that was severely allergic to shellfish so the guys behind the sushi bar had to take great care and change their gloves, knives etc. They were here early on during the rush so it wasn't too big of a deal.
At one point as I was walking to the sushi bar expo area, Alex tapped me on the shoulder in time to watch a roach run by me and behind the sushi bar. I am pretty terrified of roaches, I'm sorry. You can say "but Elizabeth, you're the manager you need to take care of these things" but that's where I draw the line. So I just pointed to it and repeated Take's name. He was very busy so he just looked over, and looked back continuing on with his nigiri pieces, So I grabbed Naoto and Naoto Hulk smashed it pretty well. Crisis averted.
Lost Credit Card in safe: Wenjing Zhang
Specials?
Iwashi Katsu: 2
Poisson cru : 13
Sake Clams : 5
Donuts: 3
3 Staff members that stood out (why/how):
*I told Hiroe she needs to speak louder at tables when delivering food, as well as announcing the specials as what they are. I was with her at B3 dropping food off, and she said "kitchen special 1". I told her that they don't know what that means and she needs to describe what it is. She said okay. With a smile. As usual :)
*Ixchel had great quote times for everyone tonight. Really good job between her and Ruthie
*Mandy held her own as an SA tonight. She was always busy, running around watering tables in her downtime and not giving a second to waste. Super great job by her tonight!!!
Any VIP's in?no familiar faces tonight.
Comps& Void Detail: Voided a few rolls for Sophia who absentmindedly rung them in twice. They were used. Voided a Glass of Meibo, changed mind. Comp'd a Midnight sun for B3 because they never received it. Bought Sophia a glass of wine for translating the dishwasher evals.
R&M needs?:
86'd items/ need more?
I have ordered more hot tea for next delivery day.
Saturday, October 25, 2014
Saturday AM 10.25.14
Written By: Cameron Stangel
LY Lunch Sales:$2340
Projected Sales:$2680
TY Lunch Sales:$2484
+/- :Missed projections by $196. Beat LY by $144
Lunch Covers:133
Avg PPA:$18.68
Weather: Hot, mid 80s
Any Special events going on?: None
Who worked?: Sayo, Krystin, Alex, Johnny, Ixchel (H), Hiroe (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
Today started off to a slow start, we only had a few tables by noon, but by 12:15 we started to fill up quickly. We never went on wait and never had a line in the lobby but it was steady. No one filled the party room, we had a 5 top walk in early on but had the room on the floor and wanted to hold off for a potential bigger party that never came. I went 3 on at 12:50, 2 on at 1:45 and 1 on at 2:30. We had 4 tables walk in back to back right when Johnny took everything but he worked through it well and didn't get in the weeds by it. Ticket times were good, nothing took too long, I do wish we sold more bentos but it seemed like everyone coming in already knew what they wanted to eat!
Specials?
Bento-6
3 Staff members that stood out (why/how):
*Johnny balanced all his tables well when he got his solo late pop
*Sayo was good checking the sushi bar for food before going on the floor today (something we talked about yesterday)
*Alex was happy to be back and had a lot of positive energy on the floor helping everyone on her down time.
Any VIP's in?
a young girl who always eats at the sushi bar alone came in on a date
Comps& Void Detail:
Veggie roll-misring
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$2340
Projected Sales:$2680
TY Lunch Sales:$2484
+/- :Missed projections by $196. Beat LY by $144
Lunch Covers:133
Avg PPA:$18.68
Weather: Hot, mid 80s
Any Special events going on?: None
Who worked?: Sayo, Krystin, Alex, Johnny, Ixchel (H), Hiroe (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
Today started off to a slow start, we only had a few tables by noon, but by 12:15 we started to fill up quickly. We never went on wait and never had a line in the lobby but it was steady. No one filled the party room, we had a 5 top walk in early on but had the room on the floor and wanted to hold off for a potential bigger party that never came. I went 3 on at 12:50, 2 on at 1:45 and 1 on at 2:30. We had 4 tables walk in back to back right when Johnny took everything but he worked through it well and didn't get in the weeds by it. Ticket times were good, nothing took too long, I do wish we sold more bentos but it seemed like everyone coming in already knew what they wanted to eat!
Specials?
Bento-6
3 Staff members that stood out (why/how):
*Johnny balanced all his tables well when he got his solo late pop
*Sayo was good checking the sushi bar for food before going on the floor today (something we talked about yesterday)
*Alex was happy to be back and had a lot of positive energy on the floor helping everyone on her down time.
Any VIP's in?
a young girl who always eats at the sushi bar alone came in on a date
Comps& Void Detail:
Veggie roll-misring
R&M needs?:
86'd items/ need more?
Friday PM 10.24.14
Written By:Cameron Stangel
LY Dinner Sales:$4559
Projected Sales:$5875
TY Dinner Sales:$6455
+/- :missed projections by $230. beat LY by $26
Dinner Covers:231
Avg PPA:$27.94
Weather:Nice, warm, nice evening.
Any Special events going on?: SF Giants lose game 3 of the world series :(
Who worked?:Sayo, Jason, Johnny, Dusten, Joel, Mandy (H), Ruthy (H), Kaori (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight was great. We were busy but it wasn't a stressful night at all. Everyone seemed to have good tables and have a good routine with all of them. I corrected Sayo during the shift because I noticed her walking by the sushi bar each time and not checking to see if she had food up. I saw her not consolidating her steps and making a lot more work for herself going past sushi bar, going on the floor, coming back to get stuff that was already ready then going back. I saw her trying to correct this I think she was set in this way and saw her kind of struggling to break this habit but she was making a concious effort. Maybe send her a reminder if you see it slipping back into habit.
Other than that everyone was working well together. Jason seemed down again today (maybe tired on his double) but didn't ask once about cuts or sections (yay) even though I didnt cut him until 10pm. I went 3 on at 10pm, 1 on at 10:45. We were on a wait by 7pm but then had a lull between 7:30 and 7:45(?) where there was 15 minutes off wait and no new customers..but that quickly changed to being back on wait.
Specials?
3 Staff members that stood out (why/how):
Sashimi sales were awesome tonight. Sales goal was $1337 and I think now starting out really focusing on getting staff aware of sashimi sales, 10% of sales goal is a good place to start (for now..soon increase) I but sashimi sales at over$130 but they had to sell 3 doughnut orders to qualify...and you know what happened? We 86'd doughnuts (i think because we ran out of chocolate or strawberries) AND every server sold a Large Sashimi tonight, super cool! Joel and Dusten won selling the 3 doughnuts along with the +$130 in sashimi, good job
We were on wait and mandy sat an incomplete party (ended up finding out they were her friends) joiner didn't come for 15 min after being sat. I explained to her our policy no matter if they're friends or not everyone has to be complete when we are on wait or during peak hours, she understood
Any VIP's in?
the old Korean (?) couple really funny, our conversations are limited to smiles and waves but theyre nice, and like eating ginger
Comps& Void Detail:
Kome bucks contest winners
makani
void tsukiji carppaccio x2 or 3, 86'd
bday dessert
bday 10% promo
void midnight sun long ticket
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$4559
Projected Sales:$5875
TY Dinner Sales:$6455
+/- :missed projections by $230. beat LY by $26
Dinner Covers:231
Avg PPA:$27.94
Weather:Nice, warm, nice evening.
Any Special events going on?: SF Giants lose game 3 of the world series :(
Who worked?:Sayo, Jason, Johnny, Dusten, Joel, Mandy (H), Ruthy (H), Kaori (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight was great. We were busy but it wasn't a stressful night at all. Everyone seemed to have good tables and have a good routine with all of them. I corrected Sayo during the shift because I noticed her walking by the sushi bar each time and not checking to see if she had food up. I saw her not consolidating her steps and making a lot more work for herself going past sushi bar, going on the floor, coming back to get stuff that was already ready then going back. I saw her trying to correct this I think she was set in this way and saw her kind of struggling to break this habit but she was making a concious effort. Maybe send her a reminder if you see it slipping back into habit.
Other than that everyone was working well together. Jason seemed down again today (maybe tired on his double) but didn't ask once about cuts or sections (yay) even though I didnt cut him until 10pm. I went 3 on at 10pm, 1 on at 10:45. We were on a wait by 7pm but then had a lull between 7:30 and 7:45(?) where there was 15 minutes off wait and no new customers..but that quickly changed to being back on wait.
Specials?
3 Staff members that stood out (why/how):
Sashimi sales were awesome tonight. Sales goal was $1337 and I think now starting out really focusing on getting staff aware of sashimi sales, 10% of sales goal is a good place to start (for now..soon increase) I but sashimi sales at over$130 but they had to sell 3 doughnut orders to qualify...and you know what happened? We 86'd doughnuts (i think because we ran out of chocolate or strawberries) AND every server sold a Large Sashimi tonight, super cool! Joel and Dusten won selling the 3 doughnuts along with the +$130 in sashimi, good job
We were on wait and mandy sat an incomplete party (ended up finding out they were her friends) joiner didn't come for 15 min after being sat. I explained to her our policy no matter if they're friends or not everyone has to be complete when we are on wait or during peak hours, she understood
Any VIP's in?
the old Korean (?) couple really funny, our conversations are limited to smiles and waves but theyre nice, and like eating ginger
Comps& Void Detail:
Kome bucks contest winners
makani
void tsukiji carppaccio x2 or 3, 86'd
bday dessert
bday 10% promo
void midnight sun long ticket
R&M needs?:
86'd items/ need more?
Friday, October 24, 2014
Friday AM 10.24.14
Written By: Elizabeth
LY Lunch Sales: $1917
Projected Sales: $2031
TY Lunch Sales: $1608
+/- : Short 16% for LY and short $423 PS
Lunch Covers: 81
Avg PPA: $19.85
Weather: sunny and beautiful.
Any Special events going on?:
Who worked?: camacho, lindsey, sophia, Lynn CL. Ixchel hosted, Hiroe FR, Jonathan SA
Ixhcel was an hour late today. She said she didn't know she was working. She had the wrong phone number listed in hot schedules so when I called her it didn't work. I emailed her and hot schedules messaged her and she finally called at 11:15 and told me she would be right here. I wrote her up in the new Late Tracking Doc in the HR folder.
Flow of Business, Cuts and Ticket Times:
Really slow for a Friday lunch. We never filled up or even came close to a wait. Similar to yesterday actually, but looking at covers, it was way slower. I cut Jason at 12:30, and Lindsey at 12:50, and then went solo with Lynn at 1:25 when it was pretty much only about a quarter full, with no one at the sushi bar. The sushi bar did fill up once, but only once. Had some familiar faces in here today. The eye doctor and his wife, and then Marsha and Todd? I can't remember their names, I'm pretty sure I just made that up. The rest of lunch, though, sizzled out and it was rather uneventful.
Specials? Bentos. Sophia was the only one that sold 5+ so she got a free lunch.
3 Staff members that stood out (why/how):
Camacho, though downtrodden, was at least helping out in his down time with bussing tables and prebussing other sections as well.
Ixchel was late, see note above
Sophia stayed late and helped Lynn get all of her sidework done. Which was very sweet. However when they were cleaning up together I overheard their conversation about working with camacho and clair, and how they do the bare minimum to help out and do their sidework. I would like to keep an eye on Camacho and Clair when they are cut to see how helpful they are. They very well could just be the self-centered lazy ones of the group. There's always one...or two. But something to definitely keep our eyes on.
Any VIP's in?
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
We need more little bowls for ginger and wasabi. Next rest depot run?
LY Lunch Sales: $1917
Projected Sales: $2031
TY Lunch Sales: $1608
+/- : Short 16% for LY and short $423 PS
Lunch Covers: 81
Avg PPA: $19.85
Weather: sunny and beautiful.
Any Special events going on?:
Who worked?: camacho, lindsey, sophia, Lynn CL. Ixchel hosted, Hiroe FR, Jonathan SA
Ixhcel was an hour late today. She said she didn't know she was working. She had the wrong phone number listed in hot schedules so when I called her it didn't work. I emailed her and hot schedules messaged her and she finally called at 11:15 and told me she would be right here. I wrote her up in the new Late Tracking Doc in the HR folder.
Flow of Business, Cuts and Ticket Times:
Really slow for a Friday lunch. We never filled up or even came close to a wait. Similar to yesterday actually, but looking at covers, it was way slower. I cut Jason at 12:30, and Lindsey at 12:50, and then went solo with Lynn at 1:25 when it was pretty much only about a quarter full, with no one at the sushi bar. The sushi bar did fill up once, but only once. Had some familiar faces in here today. The eye doctor and his wife, and then Marsha and Todd? I can't remember their names, I'm pretty sure I just made that up. The rest of lunch, though, sizzled out and it was rather uneventful.
Specials? Bentos. Sophia was the only one that sold 5+ so she got a free lunch.
3 Staff members that stood out (why/how):
Camacho, though downtrodden, was at least helping out in his down time with bussing tables and prebussing other sections as well.
Ixchel was late, see note above
Sophia stayed late and helped Lynn get all of her sidework done. Which was very sweet. However when they were cleaning up together I overheard their conversation about working with camacho and clair, and how they do the bare minimum to help out and do their sidework. I would like to keep an eye on Camacho and Clair when they are cut to see how helpful they are. They very well could just be the self-centered lazy ones of the group. There's always one...or two. But something to definitely keep our eyes on.
Any VIP's in?
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
We need more little bowls for ginger and wasabi. Next rest depot run?
Thursday AM 10.23.14
Written By: Elizabeth
LY Lunch Sales: $1468
Projected Sales: $1560
TY Lunch Sales: $1649
+/- : finally! beat LY by 12% and over PS by $89
Lunch Covers: 100
Avg PPA: $16.49 (this is turning into he average lunch cover, BTW)
Weather: Cool and beautiful out!
Any Special events going on?:
Who worked?: Lynn CL. Sayo, Clair, Johnny. Junko host, Kaori FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Really mellow lunch. Never filled up, even after I made cuts. Cut Clair at 12:30, and went down to 2 at 12:45. Lynn and Johnny got a small pop of tables, but nothing that was too hard for either of them to handle.
Specials? just the bento as usual
3 Staff members that stood out (why/how):
*Lynn was staying busy in her down time. In the first hour she was here she only had 4 covers, so she was helping to prebus other tables as well as water.
*Sayo did a great job handling a table of 4 business men that were pressuring Junko for the party room. She was friendly and was able to accommodate their needs with a smile.
Any VIP's in? Tara & Kelvin, Shawn Circkle (sp?) I think we might be seeing him a lot since they are finally starting construction on his new place. Finally! Our Glazers rep Caitlin was in with her boss.
Comps& Void Detail: Just the usual makani. Did a FNF for Caitlin for her and her boss' drink, the lime in the coconut, since they distribute that product to us.
R&M needs?:
86'd items/ need more?
Sophia mentioned something to me last week but now I can't remember what it is. It was a smallware of some sort. I will have to ask her the next time I see her.
LY Lunch Sales: $1468
Projected Sales: $1560
TY Lunch Sales: $1649
+/- : finally! beat LY by 12% and over PS by $89
Lunch Covers: 100
Avg PPA: $16.49 (this is turning into he average lunch cover, BTW)
Weather: Cool and beautiful out!
Any Special events going on?:
Who worked?: Lynn CL. Sayo, Clair, Johnny. Junko host, Kaori FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Really mellow lunch. Never filled up, even after I made cuts. Cut Clair at 12:30, and went down to 2 at 12:45. Lynn and Johnny got a small pop of tables, but nothing that was too hard for either of them to handle.
Specials? just the bento as usual
3 Staff members that stood out (why/how):
*Lynn was staying busy in her down time. In the first hour she was here she only had 4 covers, so she was helping to prebus other tables as well as water.
*Sayo did a great job handling a table of 4 business men that were pressuring Junko for the party room. She was friendly and was able to accommodate their needs with a smile.
Any VIP's in? Tara & Kelvin, Shawn Circkle (sp?) I think we might be seeing him a lot since they are finally starting construction on his new place. Finally! Our Glazers rep Caitlin was in with her boss.
Comps& Void Detail: Just the usual makani. Did a FNF for Caitlin for her and her boss' drink, the lime in the coconut, since they distribute that product to us.
R&M needs?:
86'd items/ need more?
Sophia mentioned something to me last week but now I can't remember what it is. It was a smallware of some sort. I will have to ask her the next time I see her.
Thursday, October 23, 2014
Thursday PM 10.23.14
Written By: Cameron Stangel
LY Dinner Sales:$3901
Projected Sales:$4785
TY Dinner Sales:$4037
+/- : Missed projections by $748. Up ly dinner by $136
Dinner Covers:145
Avg PPA:27.84
Weather: Warm, nice evening
Any Special events going on?:
Who worked?:Dusten, Sophia, Naoto, Kate, Lindsey, Hiroe (FR), Ixchel (H), Ruthy (H), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
11 top walk in, 20min wait for the party room at 8:25pm. We started out pretty slow but towards 8pm we got on wait and had a good amout of people waiting but tables were being turned fairly quickly so wait times were low. Went 3 on at 8:45 but it slowed down pretty quickly. Went 2 on at 9 and 1 on at 9:15 with no new tables walking in. Ticket times were good for both kitchens, pretty mellow evening.
Specials?
I also noticed we haven't been selling that many doughnuts. I will run contests as usual, lately it has been $85 (or something fitting) in sashimi sales, but maybe they can only qualify if they sell 3 doughnut orders. I don't want your inventory to go bad.
apple pie-
ceviche-3
tsukiji set-6
3 Staff members that stood out (why/how):
Mandy was very quick today as SA always busy always on the floor
Naoto always has something to say back and I am unsure its his personality or he just wants to disagree with everything I say, but its getting a little much.
**Kate left her apron and server book (which had money in it) so I put it in the safe and texter her
Any VIP's in?
Comps& Void Detail:
change mind on apple gyoza
makani
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$3901
Projected Sales:$4785
TY Dinner Sales:$4037
+/- : Missed projections by $748. Up ly dinner by $136
Dinner Covers:145
Avg PPA:27.84
Weather: Warm, nice evening
Any Special events going on?:
Who worked?:Dusten, Sophia, Naoto, Kate, Lindsey, Hiroe (FR), Ixchel (H), Ruthy (H), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
11 top walk in, 20min wait for the party room at 8:25pm. We started out pretty slow but towards 8pm we got on wait and had a good amout of people waiting but tables were being turned fairly quickly so wait times were low. Went 3 on at 8:45 but it slowed down pretty quickly. Went 2 on at 9 and 1 on at 9:15 with no new tables walking in. Ticket times were good for both kitchens, pretty mellow evening.
Specials?
I also noticed we haven't been selling that many doughnuts. I will run contests as usual, lately it has been $85 (or something fitting) in sashimi sales, but maybe they can only qualify if they sell 3 doughnut orders. I don't want your inventory to go bad.
apple pie-
ceviche-3
tsukiji set-6
3 Staff members that stood out (why/how):
Mandy was very quick today as SA always busy always on the floor
Naoto always has something to say back and I am unsure its his personality or he just wants to disagree with everything I say, but its getting a little much.
**Kate left her apron and server book (which had money in it) so I put it in the safe and texter her
Any VIP's in?
Comps& Void Detail:
change mind on apple gyoza
makani
R&M needs?:
86'd items/ need more?
Wednesday, October 22, 2014
Wednesday AM&PM 10.22.14
Written By: Cameron Stangel
LY Lunch Sales:$897
Projected Sales:$1300
TY Lunch Sales:$1780
+/- :Beat projections by $480 and beat LY lunch sales by $883
Lunch Covers:115
Avg PPA:$15.48
LY Dinner Sales:$3453
Projected Sales:$3800
TY Dinner Sales:$3447
+/- :Miss projections by $353. Down LY dinner by $6
Dinner Covers:152
Avg PPA:$22.68
Weather: Nice mid 70's I think. I was sitting outside at around 3:45pm and it started to rain....it was really strange there was on tiny tiny cloud right above me at the time..apparently a rain could with about 10 rain drops in it.
Any Special events going on?: Last day of the 3 year celebration for promos.
Who worked?:Kate, Sayo, Lynn, Lindsey, Jonathan (SA), Junko (H), Jason (FR)
Lindsey, Clair, Jason, Naoto, Sophia, Ruthy (H), Jason (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
Today was great it seemed like we were really busy all day! This was definitely the busy lunch I have worked in a long time! We had many people wishing us "Happy Birthday". Many were friends and some were just fans of our food :) We started our with a big pop. We started to die down a lot by 12:30/12:45 to where I went 2 on. Kate had all the A's and Lynn had all the B's. At one point there was some confusion at the host stand and Kate got sat 5 tables within a minute, while Lynn didn't get any tables in rotation. so with Kate's new 15 cover section I could see her start to freak out. I know Kate can not handle that kind of volume comfortably while also not compromising service...So now that Kates section was full that just left Lynns section to be sat all at once. Lynn is use to this type of volume but it still could have gone a little smoother I think. Lynn kept her composer but definitely asked out for help more than normal, which I knew she really needed it then. After Junko saw what had happened and I talked to her, she asked the next table to wait about 5 minutes, we weren't 100% full but just to give Lynn a chance to get her orders in.
Anyways we were more busy than normal, which was great. Everyone really enjoyed their shirts and celebrating with us!
Tonight we started off really busy. We were on wait and full by 7pm. We stayed full and busy until about 9:15ish. I had a six top walk in early on who clearly wanted a big table to hangout for hours at...which they did, Naoto did a good job taking care of them. They were happy after the 3.5hours they joined us for. We were busy all night and Sophia did a great job closing sushi bar, as always She is always very pleasant to work with. I went 3 on at 8:45 and 2 on at 9:15.
Some problems with the POS, Lindsey and Jason had special kitchen mods/requirements on food that never printed out on the tickets and had to be remade. When I looked on the actual POS I saw that the mods were made, but just weren't printing out..My only answer was that maybe they specified to wrong kitchen or sushi bar and we should remind everyone in preshifts again.
I had a really funny lady come in (1st ime) for lunch asking about the 3 year anniversary and how much longer we are running the promo for. I told her we are only doing the 15% off until the end of our dinner shift tonight, she said that was really nice! I joked with her saying she should come in for dinner. Later tonight this women comes in and is like "Hey!!!!" and at first I didn't recognize her and she was like "I'm back for dinner!" So, it was the same lady she was super funny and said she had the best day every eating here twice!
Specials?
Bento Box-16
Smoking Sashimi-10
3 Year Danger roll-15
Doughnuts-2
3 Staff members that stood out (why/how):
Jason was really good at FR today. He did great this evening while Kaori was SA. Kaori is still a little lost and slow on the floor but Jason was FR and having FULL trays back in each time it was great seeing that.
Camacho seemed a little off again tonight. Personal problem? I could see he wasn't trying to let it effect his work but he wasnt 100%
Any VIP's in?
Hiroe
Comps& Void Detail:
void Tsukiji Set-86 (didn't have)
void tsukiji carp
Kome $
Emp day off for Hiroe
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$897
Projected Sales:$1300
TY Lunch Sales:$1780
+/- :Beat projections by $480 and beat LY lunch sales by $883
Lunch Covers:115
Avg PPA:$15.48
LY Dinner Sales:$3453
Projected Sales:$3800
TY Dinner Sales:$3447
+/- :Miss projections by $353. Down LY dinner by $6
Dinner Covers:152
Avg PPA:$22.68
Weather: Nice mid 70's I think. I was sitting outside at around 3:45pm and it started to rain....it was really strange there was on tiny tiny cloud right above me at the time..apparently a rain could with about 10 rain drops in it.
Any Special events going on?: Last day of the 3 year celebration for promos.
Who worked?:Kate, Sayo, Lynn, Lindsey, Jonathan (SA), Junko (H), Jason (FR)
Lindsey, Clair, Jason, Naoto, Sophia, Ruthy (H), Jason (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
Today was great it seemed like we were really busy all day! This was definitely the busy lunch I have worked in a long time! We had many people wishing us "Happy Birthday". Many were friends and some were just fans of our food :) We started our with a big pop. We started to die down a lot by 12:30/12:45 to where I went 2 on. Kate had all the A's and Lynn had all the B's. At one point there was some confusion at the host stand and Kate got sat 5 tables within a minute, while Lynn didn't get any tables in rotation. so with Kate's new 15 cover section I could see her start to freak out. I know Kate can not handle that kind of volume comfortably while also not compromising service...So now that Kates section was full that just left Lynns section to be sat all at once. Lynn is use to this type of volume but it still could have gone a little smoother I think. Lynn kept her composer but definitely asked out for help more than normal, which I knew she really needed it then. After Junko saw what had happened and I talked to her, she asked the next table to wait about 5 minutes, we weren't 100% full but just to give Lynn a chance to get her orders in.
Anyways we were more busy than normal, which was great. Everyone really enjoyed their shirts and celebrating with us!
Tonight we started off really busy. We were on wait and full by 7pm. We stayed full and busy until about 9:15ish. I had a six top walk in early on who clearly wanted a big table to hangout for hours at...which they did, Naoto did a good job taking care of them. They were happy after the 3.5hours they joined us for. We were busy all night and Sophia did a great job closing sushi bar, as always She is always very pleasant to work with. I went 3 on at 8:45 and 2 on at 9:15.
Some problems with the POS, Lindsey and Jason had special kitchen mods/requirements on food that never printed out on the tickets and had to be remade. When I looked on the actual POS I saw that the mods were made, but just weren't printing out..My only answer was that maybe they specified to wrong kitchen or sushi bar and we should remind everyone in preshifts again.
I had a really funny lady come in (1st ime) for lunch asking about the 3 year anniversary and how much longer we are running the promo for. I told her we are only doing the 15% off until the end of our dinner shift tonight, she said that was really nice! I joked with her saying she should come in for dinner. Later tonight this women comes in and is like "Hey!!!!" and at first I didn't recognize her and she was like "I'm back for dinner!" So, it was the same lady she was super funny and said she had the best day every eating here twice!
Specials?
Bento Box-16
Smoking Sashimi-10
3 Year Danger roll-15
Doughnuts-2
3 Staff members that stood out (why/how):
Jason was really good at FR today. He did great this evening while Kaori was SA. Kaori is still a little lost and slow on the floor but Jason was FR and having FULL trays back in each time it was great seeing that.
Camacho seemed a little off again tonight. Personal problem? I could see he wasn't trying to let it effect his work but he wasnt 100%
Any VIP's in?
Hiroe
Comps& Void Detail:
void Tsukiji Set-86 (didn't have)
void tsukiji carp
Kome $
Emp day off for Hiroe
R&M needs?:
86'd items/ need more?
Tuesday, October 21, 2014
Tuesday 10.21.14 AM&PM
Written By:Cameron Stangel
LY Lunch Sales:$1524.80
Projected Sales:$1414
TY Lunch Sales:$1483
+/- :Beat projections by $69. Down $41 from LY lunch sales
Lunch Covers:100
Avg PPA:$14.83
LY Dinner Sales: $2984
Projected Sales:$3378
TY Dinner Sales: $4014
+/- :$636 over projections! $1030 and 35% over LY dinner. 22% up form the whole day LY
Dinner Covers:146
Avg PPA:$27.68
Weather:Hot again high 70s
Any Special events going on?:Day 2 of our anniversary promo
Who worked?:Lindsey, Clair, Kate, Johnny, Kaori (FR), Junko (H), Jason (SA)
Clair, Jason, Kate, Krystin, Lindsey, Ixchel (FR), Ruthy (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Clair sold 9 Hitachinos which is great for a Tuesday Lunch! The promo is going really well many people were excited to get a glass
Well...I had to graciously ask a man at B6 not to cut his finger nails at the table for 20 minutes which he proceeded to throw on the ground. He said he works at a Japanese restaurant and its ok for him to do that. I asked nicely that he wouldn't. Not usually a conversation I would think I would need to have since its common sense but oh well.......
Lunch went well, pretty mellow. I went 3 on at 12:15 and 2 on at 1pm. No late pops, an no long ticket times.
Tonight started out good. Once again Clair killed it in the hitachino sales. We got rid of all the extra glasses and all the hitachino we had in stock. We were on wait early around 6:45 and stayed on wait until 8:30pm. I went 3 on at 8:15pm and 1 on at 9:45.
So........there was a reso in the party room for a bday. It was a younger looking girl with her 8 friends. Kate checked all their IDs and they all seemed to be between 21-24 years old. They brought a cake in. At the end of the dinner, we brought the cake back to them.. The cake had candles, the cake had "20" on it.... So Kate did check IDs and said in no way did they look fake but once I saw those candles I saw how young they actually looked. Is there a flash light or something we can get to avoid this problem because I don't want anyone getting into trouble when Kate did all the proper checking but I am still unsure if they were older . By that time they had already paid out and finished eating and drinking so there wasn't much more I could do...
I got Ally Subia in the system with a training schedule I will put out tomorrow. I think she will be a good addition but I think we should have one more full time just in case.
Specials?
Bento-13
Danger Roll-28
smoking sashimi-11
3 Staff members that stood out (why/how):
Joseph is still struggling with rolls. He had a crunch dynamite and a summertime roll early on. He ended up putting the crunchy on the summertime and gogo sauce on the crunchy dynamite. When he was told about his mistake, he just flipped over the crunchy dynamite that had gogo sauce on it. I told him he has to remake the rolls. What he did was incorrect and not the recipe. If he is just gong to flip the roll over he wont learn the correct way to make the rolls.
Lunch was very slow. Jason SA was just hanging out in the server station. I noticed everyones water was empty and went to go fill. I asked him why I have to go fill waters myself while he stands around the server station not doing anything. He had little motivation and work ethic today. I was very unimpressed with his actions.
Clair did a great job closing tonight, really on top of it.
Any VIP's in?
Kayo and family
Dusten and his *Girl friend
Comps& Void Detail:
15% promo
Birthday dessert
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$1524.80
Projected Sales:$1414
TY Lunch Sales:$1483
+/- :Beat projections by $69. Down $41 from LY lunch sales
Lunch Covers:100
Avg PPA:$14.83
LY Dinner Sales: $2984
Projected Sales:$3378
TY Dinner Sales: $4014
+/- :$636 over projections! $1030 and 35% over LY dinner. 22% up form the whole day LY
Dinner Covers:146
Avg PPA:$27.68
Weather:Hot again high 70s
Any Special events going on?:Day 2 of our anniversary promo
Who worked?:Lindsey, Clair, Kate, Johnny, Kaori (FR), Junko (H), Jason (SA)
Clair, Jason, Kate, Krystin, Lindsey, Ixchel (FR), Ruthy (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Clair sold 9 Hitachinos which is great for a Tuesday Lunch! The promo is going really well many people were excited to get a glass
Well...I had to graciously ask a man at B6 not to cut his finger nails at the table for 20 minutes which he proceeded to throw on the ground. He said he works at a Japanese restaurant and its ok for him to do that. I asked nicely that he wouldn't. Not usually a conversation I would think I would need to have since its common sense but oh well.......
Lunch went well, pretty mellow. I went 3 on at 12:15 and 2 on at 1pm. No late pops, an no long ticket times.
Tonight started out good. Once again Clair killed it in the hitachino sales. We got rid of all the extra glasses and all the hitachino we had in stock. We were on wait early around 6:45 and stayed on wait until 8:30pm. I went 3 on at 8:15pm and 1 on at 9:45.
So........there was a reso in the party room for a bday. It was a younger looking girl with her 8 friends. Kate checked all their IDs and they all seemed to be between 21-24 years old. They brought a cake in. At the end of the dinner, we brought the cake back to them.. The cake had candles, the cake had "20" on it.... So Kate did check IDs and said in no way did they look fake but once I saw those candles I saw how young they actually looked. Is there a flash light or something we can get to avoid this problem because I don't want anyone getting into trouble when Kate did all the proper checking but I am still unsure if they were older . By that time they had already paid out and finished eating and drinking so there wasn't much more I could do...
I got Ally Subia in the system with a training schedule I will put out tomorrow. I think she will be a good addition but I think we should have one more full time just in case.
Specials?
Bento-13
Danger Roll-28
smoking sashimi-11
3 Staff members that stood out (why/how):
Joseph is still struggling with rolls. He had a crunch dynamite and a summertime roll early on. He ended up putting the crunchy on the summertime and gogo sauce on the crunchy dynamite. When he was told about his mistake, he just flipped over the crunchy dynamite that had gogo sauce on it. I told him he has to remake the rolls. What he did was incorrect and not the recipe. If he is just gong to flip the roll over he wont learn the correct way to make the rolls.
Lunch was very slow. Jason SA was just hanging out in the server station. I noticed everyones water was empty and went to go fill. I asked him why I have to go fill waters myself while he stands around the server station not doing anything. He had little motivation and work ethic today. I was very unimpressed with his actions.
Clair did a great job closing tonight, really on top of it.
Any VIP's in?
Kayo and family
Dusten and his *Girl friend
Comps& Void Detail:
15% promo
Birthday dessert
R&M needs?:
86'd items/ need more?
Monday, October 20, 2014
Monday 10/20 AM/PM recap
Written By: Dusten
LY Lunch Sales: 1748
Projected Sales: 2056
TY Lunch Sales: 1625
+/- : -7% from LY and -$431 under projected
Lunch Covers: 115
Avg PPA: 14.13
LY Dinner Sales: 3911
Projected Sales: 4222
TY Dinner Sales: 3447
+/- : -12% from LY and -$775 under projected
Dinner Covers: 147
Avg PPA: 23.45
Weather: warm and sunny mostly 70's I think
Any Special events going on?: day one of our 3-day 3-year anniversary extravaganza
Who worked?:
AM: Joel, Krystin, Sayo, Kate CL, Junko H, Jason, SA and Hiroe FR.
PM: Jason, Camacho, Joel Godines, Krystin, Miho, Stephanie CL, Amanda H, Hiroe FR, and Kaori SA
Flow of Business, Cuts and Ticket Times: Lunch started out strong. We averaged about a cover per minute for the first hour. And predictably enough, most of them cleared out just as suddenly. From then on, only a few tables came in every so often. I cut Joel at 12:45 and Krystin at 1pm. Sayo cut at 1:35p.
Dinner was relatively tame compared to the last couple of weeks. Slow start. We didn't fill up until nearly 8pm. I cut Krystin and Joel at 8:45p, Miho at 9pm. We had a couple of 5-tops walk in and Stephanie, because her section was so slow I let her take both of them. As a precaution I kept Camacho on until nearly 9:40.
Specials? 18 bentos, 13 "smoking sashimi" (actually hama-toro/sake-toro carpaccio).
3 Staff members that stood out (why/how): No stellar or sub-par performances today. No significant flub ups. I hate to single anyone out for good reasons, because everyone did well today. I make it a point to help the support staff maximize their efficiency on the floor. In that respect, Jason, Kaori and Mandy are all showing fairly steady signs of improvement. But Hiroe and Junko are totally bosses on the floor and know what their doing... so yeah.
Any VIP's in? Anthony, his girlfriend and their new baby came in for lunch. Sabine also. My good friend Krystal's husband Ian came in for lunch. I shot their wedding years ago. She owns Crave Chocolate and they're working on opening a restaurant of their own. I forget where he works. He's a chef somewhere.
Comps& Void Detail: FNF for Sabine and Ian. Take bought Anthony's lunch- owner comp for that one. 2x bday desserts, both cheesecakes. Sunshine roll void (misring).
R&M needs?:
86'd items/ need more?
LY Lunch Sales: 1748
Projected Sales: 2056
TY Lunch Sales: 1625
+/- : -7% from LY and -$431 under projected
Lunch Covers: 115
Avg PPA: 14.13
LY Dinner Sales: 3911
Projected Sales: 4222
TY Dinner Sales: 3447
+/- : -12% from LY and -$775 under projected
Dinner Covers: 147
Avg PPA: 23.45
Weather: warm and sunny mostly 70's I think
Any Special events going on?: day one of our 3-day 3-year anniversary extravaganza
Who worked?:
AM: Joel, Krystin, Sayo, Kate CL, Junko H, Jason, SA and Hiroe FR.
PM: Jason, Camacho, Joel Godines, Krystin, Miho, Stephanie CL, Amanda H, Hiroe FR, and Kaori SA
Flow of Business, Cuts and Ticket Times: Lunch started out strong. We averaged about a cover per minute for the first hour. And predictably enough, most of them cleared out just as suddenly. From then on, only a few tables came in every so often. I cut Joel at 12:45 and Krystin at 1pm. Sayo cut at 1:35p.
Dinner was relatively tame compared to the last couple of weeks. Slow start. We didn't fill up until nearly 8pm. I cut Krystin and Joel at 8:45p, Miho at 9pm. We had a couple of 5-tops walk in and Stephanie, because her section was so slow I let her take both of them. As a precaution I kept Camacho on until nearly 9:40.
Specials? 18 bentos, 13 "smoking sashimi" (actually hama-toro/sake-toro carpaccio).
3 Staff members that stood out (why/how): No stellar or sub-par performances today. No significant flub ups. I hate to single anyone out for good reasons, because everyone did well today. I make it a point to help the support staff maximize their efficiency on the floor. In that respect, Jason, Kaori and Mandy are all showing fairly steady signs of improvement. But Hiroe and Junko are totally bosses on the floor and know what their doing... so yeah.
Any VIP's in? Anthony, his girlfriend and their new baby came in for lunch. Sabine also. My good friend Krystal's husband Ian came in for lunch. I shot their wedding years ago. She owns Crave Chocolate and they're working on opening a restaurant of their own. I forget where he works. He's a chef somewhere.
Comps& Void Detail: FNF for Sabine and Ian. Take bought Anthony's lunch- owner comp for that one. 2x bday desserts, both cheesecakes. Sunshine roll void (misring).
R&M needs?:
86'd items/ need more?
Sunday, October 19, 2014
Sunday 10.19.14
Written By: Elizabeth
LY Lunch Sales: $2494
Projected Sales: $ $2140
TY Lunch Sales: $1434
+/- : short 43% LY (why?)
Lunch Covers: 92
Avg PPA: $15.59
LY Dinner Sales: $3062
Projected Sales: $3510
TY Dinner Sales: $5263
+/- : beat LY 72% beat PS by $1753! woah
Dinner Covers: 185!!
Avg PPA: $28.45
Who expected that!?
For the day we ended up 21% over LY and over Projected by $1047
Weather: Sunny and pretty
Any Special events going on?: no? Football? Cowboys?
Who worked?: Kate, Joel, Krystin, Stephanie CL. Ixchel host, Jason SA, Mandy FR
Flow of Business, Cuts and Ticket Times:
AM: Incredibly slow lunch today and I'm not sure why. We never filled up, never even had a full sushi bar. I waited until 1:30 just to make sure, then I went down to 2, and then Just Stephanie at 2:30. It was incredibly slow. The only incident that occurred was a woman found a hair not only in her ginger and wasabi set up but also the diakon in her Hama toro bowl. Looked like dog hair to me. Ya know the kind I mean? Just, a short, black dog hair. Who knows. But I did comp the Hama toro and the edamame for the embarrassment. Other than that, no incidents.
Dinner: Dinner was a whole different ball game! We went on a wait at 6:30 and didn't get off the wait until 9:15. Had a few large parties walk in: 6, 8, and a 6. Plus the usual crowd of 2's and 4's. The wait time was running about 30 minutes, except for this one group that got quoted 30 but waited 50. They were super nice and understanding about it. I brought them some Miso Soups as soon as they sat and some edamame as well. Other than that, no incidents. Smooth and healthy evening!
here's a fun story though: this guy comes in asking about to-go and we tell him we don't do to-go. He said he works for Favor, a food deliver company, and he has a client that wants this. I told him I was real sorry but he was going to have to be the bearer of bad news and tell them that we don't do to-go. Felt so bad for the guy. Cool concept. bad execution. Though...I kinda want to try it one of these days when I'm craving Homeslice. (they don't deliver...they DO do to-go though) ;)
Specials?
Dinner:
Hot Rock 12
Poisson Cru 12
Iwashi Katsu
Cheesecake
3 Staff members that stood out (why/how):
Sayo kept a very well kept section tonight. Great prebussing
Also same goes for Krystin- fantastic prebussing and a table compliment as well!
Camacho seemed a little off tonight. Not sure what it was, but I can see what Cameron was saying about Friday night.
Note to Kayo: I overheard Jason SA saying to Hiroe that he wasn't going to sit down with you on a one on one because he might end up saying things that he didn't necessarily mean. And that instead he is going to email you. Just something I heard while typing my notes in the office :)
Any VIP's in?
Rachel & Carlos (they made a reso for Dec 26th too)
David & Ransom
Lynn & Erin & Olive
Meghan & Jeremy
Comps& Void Detail:
Lunch, the aforementioned items.
R&M needs?:
ABC came by today but I don't know what they were repairing. I thought they were spraying for bugs, but it was a plumber. The next time we have someone scheduled out can someone let me know what for and why?
Also, we did the vinegar wash on the tables, followed by the murphys wash. We stacked the chairs next to the sushi bar to allow ample overnight time for them to dry. Honestly, they still feel sticky. I felt one that dried. Someone suggested adding baking soda to the vinegar, but I told them to try it this way first. I didn't see much of a difference after all that though, to be honest. Kayo, you can be the judge.
Text Rodrigo to come this week and take down the bamboo blinds. I think all of the heat is over with.
86'd items/ need more?
LY Lunch Sales: $2494
Projected Sales: $ $2140
TY Lunch Sales: $1434
+/- : short 43% LY (why?)
Lunch Covers: 92
Avg PPA: $15.59
LY Dinner Sales: $3062
Projected Sales: $3510
TY Dinner Sales: $5263
+/- : beat LY 72% beat PS by $1753! woah
Dinner Covers: 185!!
Avg PPA: $28.45
Who expected that!?
For the day we ended up 21% over LY and over Projected by $1047
Weather: Sunny and pretty
Any Special events going on?: no? Football? Cowboys?
Who worked?: Kate, Joel, Krystin, Stephanie CL. Ixchel host, Jason SA, Mandy FR
Flow of Business, Cuts and Ticket Times:
AM: Incredibly slow lunch today and I'm not sure why. We never filled up, never even had a full sushi bar. I waited until 1:30 just to make sure, then I went down to 2, and then Just Stephanie at 2:30. It was incredibly slow. The only incident that occurred was a woman found a hair not only in her ginger and wasabi set up but also the diakon in her Hama toro bowl. Looked like dog hair to me. Ya know the kind I mean? Just, a short, black dog hair. Who knows. But I did comp the Hama toro and the edamame for the embarrassment. Other than that, no incidents.
Dinner: Dinner was a whole different ball game! We went on a wait at 6:30 and didn't get off the wait until 9:15. Had a few large parties walk in: 6, 8, and a 6. Plus the usual crowd of 2's and 4's. The wait time was running about 30 minutes, except for this one group that got quoted 30 but waited 50. They were super nice and understanding about it. I brought them some Miso Soups as soon as they sat and some edamame as well. Other than that, no incidents. Smooth and healthy evening!
here's a fun story though: this guy comes in asking about to-go and we tell him we don't do to-go. He said he works for Favor, a food deliver company, and he has a client that wants this. I told him I was real sorry but he was going to have to be the bearer of bad news and tell them that we don't do to-go. Felt so bad for the guy. Cool concept. bad execution. Though...I kinda want to try it one of these days when I'm craving Homeslice. (they don't deliver...they DO do to-go though) ;)
Specials?
Dinner:
Hot Rock 12
Poisson Cru 12
Iwashi Katsu
Cheesecake
3 Staff members that stood out (why/how):
Sayo kept a very well kept section tonight. Great prebussing
Also same goes for Krystin- fantastic prebussing and a table compliment as well!
Camacho seemed a little off tonight. Not sure what it was, but I can see what Cameron was saying about Friday night.
Note to Kayo: I overheard Jason SA saying to Hiroe that he wasn't going to sit down with you on a one on one because he might end up saying things that he didn't necessarily mean. And that instead he is going to email you. Just something I heard while typing my notes in the office :)
Any VIP's in?
Rachel & Carlos (they made a reso for Dec 26th too)
David & Ransom
Lynn & Erin & Olive
Meghan & Jeremy
Comps& Void Detail:
Lunch, the aforementioned items.
R&M needs?:
ABC came by today but I don't know what they were repairing. I thought they were spraying for bugs, but it was a plumber. The next time we have someone scheduled out can someone let me know what for and why?
Also, we did the vinegar wash on the tables, followed by the murphys wash. We stacked the chairs next to the sushi bar to allow ample overnight time for them to dry. Honestly, they still feel sticky. I felt one that dried. Someone suggested adding baking soda to the vinegar, but I told them to try it this way first. I didn't see much of a difference after all that though, to be honest. Kayo, you can be the judge.
Text Rodrigo to come this week and take down the bamboo blinds. I think all of the heat is over with.
86'd items/ need more?
Saturday, October 18, 2014
Saturday PM 10.18.14
Written By: Elizabeth
LY Dinner Sales: $6569
Projected Sales: $6990
TY Dinner Sales: $5936
+/- : down 10% and short $1054 PS. Ugh!!
Dinner Covers: 213 (10 under last Saturday PM's, but 10 over the 1st weekend)
Avg PPA: $27.87
Weather: Nice. Warm during the day, cool during the evening.
Any Special events going on?: UT Game at 7pm
Who worked?: Sophia, Lindsey, Naoto, Miho, Dusten CL. Ixchel Hosted, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
A really slow but steady evening. We didn't go on a wait until about 7:30 and at that point we had a walk in 8 top and then on the waitlist was a walk in 14 top. The 5:30 Reso cancelled, but then the 7:30 Reso disappeared and we didn't know if they cancelled or what, so we didn't seat the party room. I emailed support at Buzztable to troubleshoot the problem. But we did find the Reso's phone number and called them. They said they cancelled. Which makes sense now ,because at 4:50 Ixchel brought me the Ipad because over that 7:30 reso it had the numbers 3:59 real big over the left side of the reso. I guess it got glitchy and when they responded "cancel" it did that. That's my guess.
Anyhow, service itself ran really smoothly without one hitch. No long tickets, no irate guests. I mean, all in all it was a perfect night. The staff seemed jovial and in a good mood, floating around the floor helping one another. Lots of teamwork- Lindsey was helping pre bus other sections in her downtime, as was Miho.
Despite being on a wait there seemed to be a lot of downtime. We got off the wait at 9:30, but at that same time Sophia's 14 top got up, and those tables were turned, and the 9:30 reso of 9 were just sitting. So I kept everyone on until the tables were settled, then I went down to 2 at 10pm. and then just Dusten at 10:38
Ran a Sashimi contest tonight. Sophia and Naoto pointed out that they didn't think some things were counting towards sashimi sales, so I looked them up and fixed them. Originally Take made the goal $80, but since we changed a lot of it, I upped the Goal to the highest Sashimi sales over $80. Dusten won with $130, but Naoto wasn't far behind with $127 (so I bought him a slice of cheesecake that he was eyeing)
Specials? We had a lot of them tonight. May I suggest we only do a few specials per night, as this is a bit too many:
Hot Rock- 3
Poisson Cru (made it's own button) -12
Iwashi katsu (Tempura Spec)- 3
Fried Beet Fries (Kit Spec 2) -3
Pork Belly and Cabbage (kit special 1)- 2 (I believe those were Sushi man meals)
Tsukiki set- 3
Smokin' Sashimi- 10
Cheesecake- 2
Donuts -3
3 Staff members that stood out (why/how):
Like I referenced above, Lindsey was super helpful, and when tables were getting up she helped bus them
Sophia followed suit, since she only had the one 14 top in her section.
I saw Naoto soft greet at table when it was just he and dusten on. And it was so nice to see! Instead of walking by it and coming back, he simply made eye contact and told them he would be right back to take care of them (since he had dirty dishes in his hand). I really liked seeing that. That's how it should always go if the servers don't have enough time to do a full greet!
Any VIP's in?
Neal came in! That was it, really.
Comps& Void Detail:
Voided an Alone together for A6- changed mind. Voided a bottle of Snow Maiden A2- changed mind (mis understanding), Comp'd Kaki Fry for table 20, they said it tasted funky.
R&M needs?:
86'd items/ need more?
We need a stick lighter to keep at the host stand so they can light the candles at dinner. Everytime we get one it goes missing.
LY Dinner Sales: $6569
Projected Sales: $6990
TY Dinner Sales: $5936
+/- : down 10% and short $1054 PS. Ugh!!
Dinner Covers: 213 (10 under last Saturday PM's, but 10 over the 1st weekend)
Avg PPA: $27.87
Weather: Nice. Warm during the day, cool during the evening.
Any Special events going on?: UT Game at 7pm
Who worked?: Sophia, Lindsey, Naoto, Miho, Dusten CL. Ixchel Hosted, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
A really slow but steady evening. We didn't go on a wait until about 7:30 and at that point we had a walk in 8 top and then on the waitlist was a walk in 14 top. The 5:30 Reso cancelled, but then the 7:30 Reso disappeared and we didn't know if they cancelled or what, so we didn't seat the party room. I emailed support at Buzztable to troubleshoot the problem. But we did find the Reso's phone number and called them. They said they cancelled. Which makes sense now ,because at 4:50 Ixchel brought me the Ipad because over that 7:30 reso it had the numbers 3:59 real big over the left side of the reso. I guess it got glitchy and when they responded "cancel" it did that. That's my guess.
Anyhow, service itself ran really smoothly without one hitch. No long tickets, no irate guests. I mean, all in all it was a perfect night. The staff seemed jovial and in a good mood, floating around the floor helping one another. Lots of teamwork- Lindsey was helping pre bus other sections in her downtime, as was Miho.
Despite being on a wait there seemed to be a lot of downtime. We got off the wait at 9:30, but at that same time Sophia's 14 top got up, and those tables were turned, and the 9:30 reso of 9 were just sitting. So I kept everyone on until the tables were settled, then I went down to 2 at 10pm. and then just Dusten at 10:38
Ran a Sashimi contest tonight. Sophia and Naoto pointed out that they didn't think some things were counting towards sashimi sales, so I looked them up and fixed them. Originally Take made the goal $80, but since we changed a lot of it, I upped the Goal to the highest Sashimi sales over $80. Dusten won with $130, but Naoto wasn't far behind with $127 (so I bought him a slice of cheesecake that he was eyeing)
Specials? We had a lot of them tonight. May I suggest we only do a few specials per night, as this is a bit too many:
Hot Rock- 3
Poisson Cru (made it's own button) -12
Iwashi katsu (Tempura Spec)- 3
Fried Beet Fries (Kit Spec 2) -3
Pork Belly and Cabbage (kit special 1)- 2 (I believe those were Sushi man meals)
Tsukiki set- 3
Smokin' Sashimi- 10
Cheesecake- 2
Donuts -3
3 Staff members that stood out (why/how):
Like I referenced above, Lindsey was super helpful, and when tables were getting up she helped bus them
Sophia followed suit, since she only had the one 14 top in her section.
I saw Naoto soft greet at table when it was just he and dusten on. And it was so nice to see! Instead of walking by it and coming back, he simply made eye contact and told them he would be right back to take care of them (since he had dirty dishes in his hand). I really liked seeing that. That's how it should always go if the servers don't have enough time to do a full greet!
Any VIP's in?
Neal came in! That was it, really.
Comps& Void Detail:
Voided an Alone together for A6- changed mind. Voided a bottle of Snow Maiden A2- changed mind (mis understanding), Comp'd Kaki Fry for table 20, they said it tasted funky.
R&M needs?:
86'd items/ need more?
We need a stick lighter to keep at the host stand so they can light the candles at dinner. Everytime we get one it goes missing.
Saturday AM 10.18.14
Written By:Cameron Stangel
LY Lunch Sales:$2144
Projected Sales:$2240
TY Lunch Sales:$2468
+/- :Beat projections by $228. Up LY lunch by $324
Lunch Covers:149
Avg PPA:$16.56
Weather: Warm 75
Any Special events going on?: None, 7pm UT game
Who worked?: Sayo, Krystin, Joel, Johnny, Hiroe (FR), Ixchel (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
What an interesting start to a Saturday..By 11:40 we have only seen 3 tables come in. No one was in line rushing the door, we didn't get our first table until probably 11:25. By 12:45 we were nearly 1/2 full. By 1pm we have only had 63 covers.. I had a feeling there might be a late pop so I wanted to hold off on cuts just for a little bit.
We did pick up and went on a short wait for a six and 2 four tops. We continued to get a steady influx of customers until about 2:30pm to where it slowed down a lot. I went 3 on at 1:30pm..and 1 on at 2:35pm
The schedule was a little funky today. I think the template for Support staff still somehow accounted for Diana....? Anyways Diana was scheduled at 4:30 and Ixchel at 6pm. I asked Ixchel to come back at 4:30. She is hosting alone tonight but Krystin is CT so will be able to help if need be. I bought Ixchels lunch for being flexible about her in times and working a big double.
Specials?
Bento$16-26
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Kome Bucks bento winner
void Ten Zaru change mind wasnt made; bento
There was a piece of tissue or paper towel in S8 yakiniku, guest wasn't deeply upset but wanted it remade. I gave him Kome$ for his next visit.
R&M needs?:
Orlando found a roach in the dish pit and Joel found one in the server station by the plates and soy sauce dishes..a big one...its that time of year again :-/ can we get someone out to spray maybe? or any preventative methods?
86'd items/ need more?
LY Lunch Sales:$2144
Projected Sales:$2240
TY Lunch Sales:$2468
+/- :Beat projections by $228. Up LY lunch by $324
Lunch Covers:149
Avg PPA:$16.56
Weather: Warm 75
Any Special events going on?: None, 7pm UT game
Who worked?: Sayo, Krystin, Joel, Johnny, Hiroe (FR), Ixchel (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
What an interesting start to a Saturday..By 11:40 we have only seen 3 tables come in. No one was in line rushing the door, we didn't get our first table until probably 11:25. By 12:45 we were nearly 1/2 full. By 1pm we have only had 63 covers.. I had a feeling there might be a late pop so I wanted to hold off on cuts just for a little bit.
We did pick up and went on a short wait for a six and 2 four tops. We continued to get a steady influx of customers until about 2:30pm to where it slowed down a lot. I went 3 on at 1:30pm..and 1 on at 2:35pm
The schedule was a little funky today. I think the template for Support staff still somehow accounted for Diana....? Anyways Diana was scheduled at 4:30 and Ixchel at 6pm. I asked Ixchel to come back at 4:30. She is hosting alone tonight but Krystin is CT so will be able to help if need be. I bought Ixchels lunch for being flexible about her in times and working a big double.
Specials?
Bento$16-26
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Kome Bucks bento winner
void Ten Zaru change mind wasnt made; bento
There was a piece of tissue or paper towel in S8 yakiniku, guest wasn't deeply upset but wanted it remade. I gave him Kome$ for his next visit.
R&M needs?:
Orlando found a roach in the dish pit and Joel found one in the server station by the plates and soy sauce dishes..a big one...its that time of year again :-/ can we get someone out to spray maybe? or any preventative methods?
86'd items/ need more?
Friday, October 17, 2014
Friday PM 10.17.14
Written By:Cameron Stangel
LY Dinner Sales:$6432
Projected Sales:$6557
TY Dinner Sales:$6111
+/- :Missed projections by $446.....BUT beast LY dinner by $64
Dinner Covers:200
Avg PPA:$30.56
Weather: Hot but a nice cool evening
Any Special events going on?: None, FRIDAY
Who worked?: Joel, Sayo, Sophia, Dusten, Jason, Jason (SA), Ruthy (H), Krystin (H), Kaori(FR)
Flow of Business, Cuts and Ticket Times:
Tonight was great. We were busy and on a full wait by 6:30. We stayed on a consistent full wait by 10pm. It was go time and everyone was ready. It seemed like something was wrong with Jason (server) he was acting very strange the whole night..maybe he was tired from working this morning I'm not too sure. I tried asking if everything was ok but he didn't say much...Sayo struggled a little but in the beginning..She fell behind a little bit and a parfait threw her off which I was able to help her with. She just needed to gather her thoughts in order. I noticed she doesn't ask for help unless she absolutely needs it, never if it may help her get ahead a little bit like getting set ups or waters which I told her its ok to ask for just so she doesn't fall completely behind trying to rush and remember everything. After that she was fine and hung in there for a busy Friday night shift.
Joel got triple sat when we were on wait because his whole section got up at once. The host tried to stagger as best as they could for him, but it still was busy. I found Jason SA wiping down plates saying Joel asked him for help. I look into the dining room and see 4 tables dirty and not set up, we are on a 15 party wait and waters are not full. I told Jason, and Joel, setting tables are part of Jason's responsibility. If he needs help setting up tables with wasabi/ginger etc then I can help but he cant pull Jason to be in the server station to do that and have him off the floor when we are on such a long wait..
I went 3 on at 9:45pm with full sections and 1 on at 10:45pm. After the first cut we really slowed down. We only had one new customer come in at 10:20ish. It was crazy having such a full shift then having every single customer out of the restaurant by 10:50pm! Pretty cool.
Specials?
Ceviche -15
Iwashi-3
Smoking sashimi-15
doughnuts-9
3 Staff members that stood out (why/how):
Sayo got in the weeds a little bit. She gets quite when she is focused so I have to ask if she needs help, she won't ask all the time yet.
Joel and Jason as stated above.
Any VIP's in?
Comps& Void Detail:
Sip slurp sushi
Kome bucks
15% off La dolce vida
misring on a tsukiji carp, double order
bday promo 10% buzz table
buzz table edamame
extra unagi and tamago from Sophias table. They paid and left and had forgotten to eat it. All her tables ordered omakase (ALL her tables) and she said she lost track on what table orderd what ssince things came out at different times, and they took off without eating it
Sashimi sales contest $75+ wins. Dusten won after selling a large sashimi+his usual sushi bar haul. Everyone else were convinced they had won as well but with only $35 or so, they said it seemed like they had more but nope, they should sell more!!
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$6432
Projected Sales:$6557
TY Dinner Sales:$6111
+/- :Missed projections by $446.....BUT beast LY dinner by $64
Dinner Covers:200
Avg PPA:$30.56
Weather: Hot but a nice cool evening
Any Special events going on?: None, FRIDAY
Who worked?: Joel, Sayo, Sophia, Dusten, Jason, Jason (SA), Ruthy (H), Krystin (H), Kaori(FR)
Flow of Business, Cuts and Ticket Times:
Tonight was great. We were busy and on a full wait by 6:30. We stayed on a consistent full wait by 10pm. It was go time and everyone was ready. It seemed like something was wrong with Jason (server) he was acting very strange the whole night..maybe he was tired from working this morning I'm not too sure. I tried asking if everything was ok but he didn't say much...Sayo struggled a little but in the beginning..She fell behind a little bit and a parfait threw her off which I was able to help her with. She just needed to gather her thoughts in order. I noticed she doesn't ask for help unless she absolutely needs it, never if it may help her get ahead a little bit like getting set ups or waters which I told her its ok to ask for just so she doesn't fall completely behind trying to rush and remember everything. After that she was fine and hung in there for a busy Friday night shift.
Joel got triple sat when we were on wait because his whole section got up at once. The host tried to stagger as best as they could for him, but it still was busy. I found Jason SA wiping down plates saying Joel asked him for help. I look into the dining room and see 4 tables dirty and not set up, we are on a 15 party wait and waters are not full. I told Jason, and Joel, setting tables are part of Jason's responsibility. If he needs help setting up tables with wasabi/ginger etc then I can help but he cant pull Jason to be in the server station to do that and have him off the floor when we are on such a long wait..
I went 3 on at 9:45pm with full sections and 1 on at 10:45pm. After the first cut we really slowed down. We only had one new customer come in at 10:20ish. It was crazy having such a full shift then having every single customer out of the restaurant by 10:50pm! Pretty cool.
Specials?
Ceviche -15
Iwashi-3
Smoking sashimi-15
doughnuts-9
3 Staff members that stood out (why/how):
Sayo got in the weeds a little bit. She gets quite when she is focused so I have to ask if she needs help, she won't ask all the time yet.
Joel and Jason as stated above.
Any VIP's in?
Comps& Void Detail:
Sip slurp sushi
Kome bucks
15% off La dolce vida
misring on a tsukiji carp, double order
bday promo 10% buzz table
buzz table edamame
extra unagi and tamago from Sophias table. They paid and left and had forgotten to eat it. All her tables ordered omakase (ALL her tables) and she said she lost track on what table orderd what ssince things came out at different times, and they took off without eating it
Sashimi sales contest $75+ wins. Dusten won after selling a large sashimi+his usual sushi bar haul. Everyone else were convinced they had won as well but with only $35 or so, they said it seemed like they had more but nope, they should sell more!!
R&M needs?:
86'd items/ need more?
Thursday, October 16, 2014
Thursday PM 10.16.14
Written By: Cameron Stangel
LY Dinner Sales:$3978
Projected Sales:$4208
TY Dinner Sales:$4356
+/- :Beat projections by $148. Up 10% and $378 from LY
Dinner Covers:165
Avg PPA:$28.97
Weather: Warm again
Any Special events going on?: La Dolce Vida
Who worked?: Sayo, Kate, Sophia, Naoto, Dustin, Ixchel (H), Ruthy (H), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Naoto printed out his updated FH and TABC. I put it in hot schedules as well as the spread sheet and binder.
Tonight seemed to get off to a normal Thursday night. We were full by 7pm, and on a wait here and there by incomplete parties and people opting out of the sushi bar. by 7:30 we were on a full wait sushi bar included. It was a nice change of pace compared to the last few nights! We had mostly 3-4 tops tonight, it was nice to have poeple going out to dinner again!! We were on wait until 8:45om to when I went 3 on.
sashimi contest, $50+ gets $10 Kome. I like this contest, Dustin sold a small sashimi and after that everyone was checking their sashimi sales and were surprised to see they only sold maybe even one! I explained that even though they are selling sushibar items, sashimi sales are super low and they should be aware to try and bring them up! Sophia mentioned when she looked at her sashimi sales how low they were and how she really should be selling and pushing more. I want them to be aware of what they're selling and how much of it, just like why I have them check to see how far away from the sales goal they are.
Tonight didn't seem too busy becasue it ran so smooth. Everyone was on their A game it was great. I went 3 on at 8:45 and we were still steady with business. I went 2 on at 9:15 and 1 on at 9:45
Specials?
Ceviche-9
Iwashi-1
Doughnuts-4
3 Staff members that stood out (why/how):
Sophia and Sayo did a great job with the front and back As. really worked together. I corrected Sayo by reminding her to help buss her tables when she was just walking by them.
When Ixchel was cut I told her to clean the bathrooms..she clocked out without doing so and I reminded her if she is 1st host cut she has to do some sidework especially if I am telling her to help out.
Any VIP's in?
Comps& Void Detail:
F&F
Sip slurp sushi
Kome bucks
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$3978
Projected Sales:$4208
TY Dinner Sales:$4356
+/- :Beat projections by $148. Up 10% and $378 from LY
Dinner Covers:165
Avg PPA:$28.97
Weather: Warm again
Any Special events going on?: La Dolce Vida
Who worked?: Sayo, Kate, Sophia, Naoto, Dustin, Ixchel (H), Ruthy (H), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Naoto printed out his updated FH and TABC. I put it in hot schedules as well as the spread sheet and binder.
Tonight seemed to get off to a normal Thursday night. We were full by 7pm, and on a wait here and there by incomplete parties and people opting out of the sushi bar. by 7:30 we were on a full wait sushi bar included. It was a nice change of pace compared to the last few nights! We had mostly 3-4 tops tonight, it was nice to have poeple going out to dinner again!! We were on wait until 8:45om to when I went 3 on.
sashimi contest, $50+ gets $10 Kome. I like this contest, Dustin sold a small sashimi and after that everyone was checking their sashimi sales and were surprised to see they only sold maybe even one! I explained that even though they are selling sushibar items, sashimi sales are super low and they should be aware to try and bring them up! Sophia mentioned when she looked at her sashimi sales how low they were and how she really should be selling and pushing more. I want them to be aware of what they're selling and how much of it, just like why I have them check to see how far away from the sales goal they are.
Tonight didn't seem too busy becasue it ran so smooth. Everyone was on their A game it was great. I went 3 on at 8:45 and we were still steady with business. I went 2 on at 9:15 and 1 on at 9:45
Specials?
Ceviche-9
Iwashi-1
Doughnuts-4
3 Staff members that stood out (why/how):
Sophia and Sayo did a great job with the front and back As. really worked together. I corrected Sayo by reminding her to help buss her tables when she was just walking by them.
When Ixchel was cut I told her to clean the bathrooms..she clocked out without doing so and I reminded her if she is 1st host cut she has to do some sidework especially if I am telling her to help out.
Any VIP's in?
Comps& Void Detail:
F&F
Sip slurp sushi
Kome bucks
R&M needs?:
86'd items/ need more?
Thurs AM 10.16.14
Written By: Elizabeth
LY Lunch Sales: $1361
Projected Sales: $1656
TY Lunch Sales: $1737
+/- : beat LY by 28% and PS by $81
Lunch Covers: 105 (beat out last week by 15 and the 1st week by 10)
Avg PPA: $16.54
Weather: Warm but nice. good patio weather
Any Special events going on?:
Who worked?: Johnny, Clair, lindsey, Lynn CL. Junko host, Jonathan SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
It started slow and remained slow, so at 12:30 I went down to 2- Lynn & Johnny. Given that the rest of the week was incredibly slow I wasn't expecting too much. Of course, Murphy's law kicks in, and we got hit hard at 1:15. At this point Clair and Lindsey were gone, but Johnny and Lynn handled the volume well. Junko was able to stagger the seating enough to give them both a chance to get drinks before getting sat again.
Only had one issue early on and it was with a spicy miso ramen, her noodles were hard and clumpy, and her friends were really nice. So I had them re make it. She was happy in the end. I discounted it 50% for the inconvenience.
3 Staff members that stood out (why/how):
*Despite feeling a little under the weather, johnny sucked it up and pulled through to work a strong shift. Only had a few misrings in the beginning of his shift when it was slow, and he was able to catch them before they got made.
*Kaori did a great job with full hands in and out. She was bussing tables in her downtime and staying productive.
Any VIP's in?
Comps& Void Detail:
50% Recovery for spicy miso. 2 voids for johnny.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1361
Projected Sales: $1656
TY Lunch Sales: $1737
+/- : beat LY by 28% and PS by $81
Lunch Covers: 105 (beat out last week by 15 and the 1st week by 10)
Avg PPA: $16.54
Weather: Warm but nice. good patio weather
Any Special events going on?:
Who worked?: Johnny, Clair, lindsey, Lynn CL. Junko host, Jonathan SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
It started slow and remained slow, so at 12:30 I went down to 2- Lynn & Johnny. Given that the rest of the week was incredibly slow I wasn't expecting too much. Of course, Murphy's law kicks in, and we got hit hard at 1:15. At this point Clair and Lindsey were gone, but Johnny and Lynn handled the volume well. Junko was able to stagger the seating enough to give them both a chance to get drinks before getting sat again.
Only had one issue early on and it was with a spicy miso ramen, her noodles were hard and clumpy, and her friends were really nice. So I had them re make it. She was happy in the end. I discounted it 50% for the inconvenience.
3 Staff members that stood out (why/how):
*Despite feeling a little under the weather, johnny sucked it up and pulled through to work a strong shift. Only had a few misrings in the beginning of his shift when it was slow, and he was able to catch them before they got made.
*Kaori did a great job with full hands in and out. She was bussing tables in her downtime and staying productive.
Any VIP's in?
Comps& Void Detail:
50% Recovery for spicy miso. 2 voids for johnny.
R&M needs?:
86'd items/ need more?
Wednesday, October 15, 2014
Wednesday AM&PM 10.15.14
Written By:Cameron Stangel
LY Lunch Sales:$1329
Projected Sales:$1540
TY Lunch Sales:$1198
+/- :Short $342 from projections. Down $131 and 10% from LY lunch
Lunch Covers:75
Avg PPA:$15.97
LY Dinner Sales:$3243
Projected Sales:$3942
TY Dinner Sales:$3187
+/- :Sort projections by $755. Short LY dinner by $56. Down 4% over whole day LY
Dinner Covers:110
Avg PPA:$$28.97
Weather:Mid 80s and sunny!
Any Special events going on?: None
Who worked?:Kate, Lindsey, Sophia, Lynn, Mandy (FR), Junko (H), Jonathan (SA)
Kate, Lindsey, Sophia, Clair, Naoto, Ruthy (H), Mandy (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
Overall today was really mellow, once again. We never filled up or went on wait either in the morning or night. This morning we had our usual casual lunch scheduled diners but no rush and no wait. At 12:20 I went 3 on and 12:45 went 2 on. Even though we were slow I could see Joseph still struggling with the rolls. He forgot the sauce on a couple and added some additional ingredients to others..I caught them all before they had a chance to go out, but still..more practice?
Tonight was a lot like last night. Very slow. Never went on wait, never filled up. For the most part everyone had 2 tables at any point. We got a little tiny late pop arond 8:30 which was over within minutes. One table was waiting (for a table, no sushi bar). Other than that, really mellow and slow. Went 3 on at 8pm, 2 on at 8:45 and 1 on at 9:20pm. No last minute customers, although even though Sophia was cut at 9:20pm she still holds the record for having the last table....every time!funny but also sa
Specials?
Smoking Sashimi-12
KS1 Ceviche-5
KS2 Iwashi-0
doughnuts-0
3 Staff members that stood out (why/how):
Joseph seems to still be struggling at Sushi bar. It was not busy at all on bar and he was getting very flustered, having 30 minute roll ticket times. I also caught a surf&turf which he added carrots to and an austin roll with out the eel sauce. The crunchy dynamite was 30 minutes.
Any VIP's in?
Sophia is always a trooper staying helpful until her last table leaves
it was very slow but Kaori's pace. She was able to keep up on her own for the most part.
Had an interview with Alexandria Subia. It went really well she seems very eager to learn and grow within the company. Hopefully tomorrow we can discuss new staff additions.
Comps& Void Detail:
buzz table promo bday
misring spooky roll, put in twice by accident, wasnt made
misring KS 2 supposed to be KS1
R&M needs?:
Got a call from the city of Austin...A technician is coming to look at the fallen speed limit sign in 8-10 business days.....ugh well its better than 8-10 weeks. I told her it was a hazardous obstruction blocking the entire sidewalk and we need to have it fixed/removed immediately. She said she will put that in the notes and have someone come as soon as possible.... I will call them tomorrow to check as well and if anyone is interested she said to call 311 and give our reference case # of 14-00221826 to check the status
86'd items/ need more?
LY Lunch Sales:$1329
Projected Sales:$1540
TY Lunch Sales:$1198
+/- :Short $342 from projections. Down $131 and 10% from LY lunch
Lunch Covers:75
Avg PPA:$15.97
LY Dinner Sales:$3243
Projected Sales:$3942
TY Dinner Sales:$3187
+/- :Sort projections by $755. Short LY dinner by $56. Down 4% over whole day LY
Dinner Covers:110
Avg PPA:$$28.97
Weather:Mid 80s and sunny!
Any Special events going on?: None
Who worked?:Kate, Lindsey, Sophia, Lynn, Mandy (FR), Junko (H), Jonathan (SA)
Kate, Lindsey, Sophia, Clair, Naoto, Ruthy (H), Mandy (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
Overall today was really mellow, once again. We never filled up or went on wait either in the morning or night. This morning we had our usual casual lunch scheduled diners but no rush and no wait. At 12:20 I went 3 on and 12:45 went 2 on. Even though we were slow I could see Joseph still struggling with the rolls. He forgot the sauce on a couple and added some additional ingredients to others..I caught them all before they had a chance to go out, but still..more practice?
Tonight was a lot like last night. Very slow. Never went on wait, never filled up. For the most part everyone had 2 tables at any point. We got a little tiny late pop arond 8:30 which was over within minutes. One table was waiting (for a table, no sushi bar). Other than that, really mellow and slow. Went 3 on at 8pm, 2 on at 8:45 and 1 on at 9:20pm. No last minute customers, although even though Sophia was cut at 9:20pm she still holds the record for having the last table....every time!funny but also sa
Specials?
Smoking Sashimi-12
KS1 Ceviche-5
KS2 Iwashi-0
doughnuts-0
3 Staff members that stood out (why/how):
Joseph seems to still be struggling at Sushi bar. It was not busy at all on bar and he was getting very flustered, having 30 minute roll ticket times. I also caught a surf&turf which he added carrots to and an austin roll with out the eel sauce. The crunchy dynamite was 30 minutes.
Any VIP's in?
Sophia is always a trooper staying helpful until her last table leaves
it was very slow but Kaori's pace. She was able to keep up on her own for the most part.
Had an interview with Alexandria Subia. It went really well she seems very eager to learn and grow within the company. Hopefully tomorrow we can discuss new staff additions.
Comps& Void Detail:
buzz table promo bday
misring spooky roll, put in twice by accident, wasnt made
misring KS 2 supposed to be KS1
R&M needs?:
Got a call from the city of Austin...A technician is coming to look at the fallen speed limit sign in 8-10 business days.....ugh well its better than 8-10 weeks. I told her it was a hazardous obstruction blocking the entire sidewalk and we need to have it fixed/removed immediately. She said she will put that in the notes and have someone come as soon as possible.... I will call them tomorrow to check as well and if anyone is interested she said to call 311 and give our reference case # of 14-00221826 to check the status
86'd items/ need more?
Tuesday, October 14, 2014
Tuesday AM&PM 10.14.14
Written By: Cameron Stangel
LY Lunch Sales:$1391
Projected Sales:$1280
TY Lunch Sales:$1504
+/- :Beat projections by $224 and LY lunch by $113. Up 8% over LY lunch
Lunch Covers:76
Avg PPA:$19.79
LY Dinner Sales:$3451
Projected Sales:$3672
TY Dinner Sales:$2421
+/- :Missed projections by $1251. Down LY dinner by $1030. Dow 30% in dinner. Down 19% for the whole day
Dinner Covers:93
Avg PPA:$26.03
Weather:High 70s......so nice!
Any Special events going on?: None that I am aware of
Who worked?:Lindsey, Clair, Johnny, Kate, Mandy (SA), Junko (H), Kaori (FR)
Clair, Lindsey, Stephanie, Jason, Krystin, Ruthy (H), Ixchel (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
This morning got off to a slow start. We never went on wait and we filled up everything except the sushi bar at 12:45pm. We didn't end up staying full, people left and more people didn't really come in so I cut Lindsey at 12:45 but then ended up cutting Clair at 2 anyways. They were both on doubles and probably wanted to get out for a little. Kate closed and Johnny wasn't cut until 1:45, just got give Kate a little help if any last minute diners came in.
Everyone seemed really happy with the revised seating policy. A few regulars who were expecting to have to wait until their joiners arrived were delightfully surprised when we said they could sit down ahead of time, while it was not during peak hours.
Well..tonight.was.slow. With only 32 covers by 7:15pm..By 8pm we were almost full in the restaurant but sushi bar was a ghost town. Between 5 and 8 there was only ONE customer who sat at the sushi bar. Yikes. Ruthy was trying to sell it to everyone who walked in but it was table dining tonight. I went 3 on at 8pm and felt bad becasue the closer, Clair, had only had one table. I decided that the sushi bar was just obviously not going to fill up tonight so instead of giving my usual sushi bar addition of A5 abnd B2, I thought it would only be fair to break into 3 on lunch sections and split the bar 3 ways. This ended up working out great Clair who was about 20 covers behind everyone else was able to catch up with out her getting double or triple sat, and with out cutting too much help. I went 2 on at 8:45 after it really died down and 1 on at 9:35pm.
Specials?
Bento-9
Sake/Hama toro carpaccio-
3 Staff members that stood out (why/how):
I could tell Clair was disappointed and upset that she was a double and didn't get a single customer for 2 hours...I know the feeling and as soon as she got her first customer I saw her walk from the back pulling herself together, faking a smile and did a great job not letting any customer know she was upset. Servers tend to wear their heart on their sleeves and Clair did a great job not letting this bad start ruin her night. Kudos.
Mandy is getting quicker at SA. Ixchel is also really succeeding at FR
Any VIP's in?
Comps& Void Detail:
15% sip, slurp sushi
F&F
Void Katsuo wasn't made, wanted Katsuo Tataki
Void Fish and chips misring to Kome Fry
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$1391
Projected Sales:$1280
TY Lunch Sales:$1504
+/- :Beat projections by $224 and LY lunch by $113. Up 8% over LY lunch
Lunch Covers:76
Avg PPA:$19.79
LY Dinner Sales:$3451
Projected Sales:$3672
TY Dinner Sales:$2421
+/- :Missed projections by $1251. Down LY dinner by $1030. Dow 30% in dinner. Down 19% for the whole day
Dinner Covers:93
Avg PPA:$26.03
Weather:High 70s......so nice!
Any Special events going on?: None that I am aware of
Who worked?:Lindsey, Clair, Johnny, Kate, Mandy (SA), Junko (H), Kaori (FR)
Clair, Lindsey, Stephanie, Jason, Krystin, Ruthy (H), Ixchel (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
This morning got off to a slow start. We never went on wait and we filled up everything except the sushi bar at 12:45pm. We didn't end up staying full, people left and more people didn't really come in so I cut Lindsey at 12:45 but then ended up cutting Clair at 2 anyways. They were both on doubles and probably wanted to get out for a little. Kate closed and Johnny wasn't cut until 1:45, just got give Kate a little help if any last minute diners came in.
Everyone seemed really happy with the revised seating policy. A few regulars who were expecting to have to wait until their joiners arrived were delightfully surprised when we said they could sit down ahead of time, while it was not during peak hours.
Well..tonight.was.slow. With only 32 covers by 7:15pm..By 8pm we were almost full in the restaurant but sushi bar was a ghost town. Between 5 and 8 there was only ONE customer who sat at the sushi bar. Yikes. Ruthy was trying to sell it to everyone who walked in but it was table dining tonight. I went 3 on at 8pm and felt bad becasue the closer, Clair, had only had one table. I decided that the sushi bar was just obviously not going to fill up tonight so instead of giving my usual sushi bar addition of A5 abnd B2, I thought it would only be fair to break into 3 on lunch sections and split the bar 3 ways. This ended up working out great Clair who was about 20 covers behind everyone else was able to catch up with out her getting double or triple sat, and with out cutting too much help. I went 2 on at 8:45 after it really died down and 1 on at 9:35pm.
Specials?
Bento-9
Sake/Hama toro carpaccio-
3 Staff members that stood out (why/how):
I could tell Clair was disappointed and upset that she was a double and didn't get a single customer for 2 hours...I know the feeling and as soon as she got her first customer I saw her walk from the back pulling herself together, faking a smile and did a great job not letting any customer know she was upset. Servers tend to wear their heart on their sleeves and Clair did a great job not letting this bad start ruin her night. Kudos.
Mandy is getting quicker at SA. Ixchel is also really succeeding at FR
Any VIP's in?
Comps& Void Detail:
15% sip, slurp sushi
F&F
Void Katsuo wasn't made, wanted Katsuo Tataki
Void Fish and chips misring to Kome Fry
R&M needs?:
86'd items/ need more?
Monday, October 13, 2014
Monday 10/13 recap
Written By: Dusten
LY Lunch Sales: 2139
Projected Sales: 2475
TY Lunch Sales: 2509
+/- : up 17% from LY, $34 over projected.
Lunch Covers: 155
Avg PPA:16.19
LY Dinner Sales: 3220
Projected Sales: 4111
TY Dinner Sales: 4689
+/- :$578 over projected and up 41% over LY
Dinner Covers:175
Avg PPA:26.79
Weather: windy but super nice. 70's all day, 60's at night.
Any Special events going on?: Columbus Day or rather... Indigenous People's Recognition Day
Who worked?:AM: Joel, Sayo, Krystin, Kate CL, Jason SA, Mandy H, Hiroe FR.
PM: Clair, Camacho, Joel, Muho, Kaye CL, Hiroe FR, Amanda H, and Kaori SA.
Flow of Business, Cuts and Ticket Times:All day we were busy. Holiday or not, Monday's seem to be on a trend of increased business. Kitchen got hit pretty hard for lunch especially. Tons of ramen and teishoku going out it seemed. Had a couple items take half an hour to go out. I had servers use the annual observation of the horrible genocide perpetrated by the original conquistador (Columbus Day) to cover our butts on long ticket times. Only felt compelled to comp one gyoza because of ticket time. I don't know if we were actually busier than other Monday's... or even last Monday, but at least on the FOH end, servers ought to be prepared to offer updates and reasonable explanations to customers regarding inordinate ticket times when applicable. I also did all I could to keep the kitchen up to speed in the influx of large tables.
Dinner was pretty much the same, but the sushi bar seemed to catch the brunt of the tickets this time. I was a little surprised that we still only had two servers until 6pm on a national holiday, but was glad it was Clair and Camacho. They both put their heads down and trudged through what I'm certain was a lucrative first hour. We were nearly full by the time Kate, Miho and Joel showed. Really only a few spots at the bar were available and Kate took those as they were sat. Things died down briefly around 6:45 but soon picked up and we went on a light wait for about an hour. No real campers. Everyone seemed happy.
Specials?
AM: 7 Bento Boxes
PM: 9 smoking sashimi
3 Staff members that stood out (why/how): AM...
-Brought Mandy up to speed on seating policies during lunch. I caught her following the strict no incomplete party rules at the beginning of lunch while slow. She hadn't hosted in two weeks or so.
-Jason Clark has come a long way. He's quick. I try to assist in clearing tables during lunch and he's usually already got a tray, towel, I don't have to tell him anything twice. We had a near non-verbal thing going on.
-Kate was super busy for lunch today. Mandy stuck her with all the 2-tops that wanted one of our available 4-top tables until the sushi bar was full. And then she had a sizable table in the party room. She was busy but kept cool and handled it like it was nearly nothing.
PM...
Miho and Joel were great helping out until their sections were clear. Kate was also on point for having worked a long day. I had a good chat with Kaori tonight about her performance as an SA. She's not as efficient as she'd like to be i think, but I told her that comes with practice. I tend to help out on the floor and I think she was worried that might be reflecting poorly on her performance. I told her she was doing fine. As long as she felt she could improve that she will ultimately find ways to do so. I also told her me helping with bussing and resetting tables is in no way any judgement against her, but if it encourages her to work smarter... then that may very well be my intention as well. I just reiterated that the more time the servers can spend helping their tables, the more money she can ultimately make. I understood that as a food runner and made that my priority then and I saw a light bulb go off when I said that one to her.
Any VIP's in? Sashimi Steve for lunch.
Dinner, Ssteve Ssimmerss and Tamara from Sa-Ten came in together for dinner with Steve's roommate. Some Easy Tiger Folk occupied the party room tonight. Sushi Bar Joe aka 'Mandrew' came in for dinner. Clair waited on them and they were actually kinda high maintenance asking for lots of extraneous things like sauces and tempura flakes, but nice about it.
Comps& Void Detail:Lunch table didn't care for their bloody mary. nothing wrong with it. just not to their liking. DNL to that. Did a long ticket time comp for a gyoza at lunch. $1 kome buck to a seaweed salad or something that didn't quite get rung in time for the happy hour rate. Employee discount for Sushi Joe, Steve and Tamara (together on discount of course). Misring for an iced tea, shishamo misring, and a longhorn roll wasn't made. that seemed suspect, but I never saw anything to suggest otherwise. SIN discount to the easy tiger party.
R&M needs?: Shouldn't the Red Maple be refrigerated immediately when we get it?? I had Jason put that in there tonight. The ice machine repair guys came out again today. They said the last guys out didn't hook-up the ewater pipes correctly whiched caused the trouble this morning. everything seems to be fine now.
86'd items/ need more? coconut sake
LY Lunch Sales: 2139
Projected Sales: 2475
TY Lunch Sales: 2509
+/- : up 17% from LY, $34 over projected.
Lunch Covers: 155
Avg PPA:16.19
LY Dinner Sales: 3220
Projected Sales: 4111
TY Dinner Sales: 4689
+/- :$578 over projected and up 41% over LY
Dinner Covers:175
Avg PPA:26.79
Weather: windy but super nice. 70's all day, 60's at night.
Any Special events going on?: Columbus Day or rather... Indigenous People's Recognition Day
Who worked?:AM: Joel, Sayo, Krystin, Kate CL, Jason SA, Mandy H, Hiroe FR.
PM: Clair, Camacho, Joel, Muho, Kaye CL, Hiroe FR, Amanda H, and Kaori SA.
Flow of Business, Cuts and Ticket Times:All day we were busy. Holiday or not, Monday's seem to be on a trend of increased business. Kitchen got hit pretty hard for lunch especially. Tons of ramen and teishoku going out it seemed. Had a couple items take half an hour to go out. I had servers use the annual observation of the horrible genocide perpetrated by the original conquistador (Columbus Day) to cover our butts on long ticket times. Only felt compelled to comp one gyoza because of ticket time. I don't know if we were actually busier than other Monday's... or even last Monday, but at least on the FOH end, servers ought to be prepared to offer updates and reasonable explanations to customers regarding inordinate ticket times when applicable. I also did all I could to keep the kitchen up to speed in the influx of large tables.
Dinner was pretty much the same, but the sushi bar seemed to catch the brunt of the tickets this time. I was a little surprised that we still only had two servers until 6pm on a national holiday, but was glad it was Clair and Camacho. They both put their heads down and trudged through what I'm certain was a lucrative first hour. We were nearly full by the time Kate, Miho and Joel showed. Really only a few spots at the bar were available and Kate took those as they were sat. Things died down briefly around 6:45 but soon picked up and we went on a light wait for about an hour. No real campers. Everyone seemed happy.
Specials?
AM: 7 Bento Boxes
PM: 9 smoking sashimi
3 Staff members that stood out (why/how): AM...
-Brought Mandy up to speed on seating policies during lunch. I caught her following the strict no incomplete party rules at the beginning of lunch while slow. She hadn't hosted in two weeks or so.
-Jason Clark has come a long way. He's quick. I try to assist in clearing tables during lunch and he's usually already got a tray, towel, I don't have to tell him anything twice. We had a near non-verbal thing going on.
-Kate was super busy for lunch today. Mandy stuck her with all the 2-tops that wanted one of our available 4-top tables until the sushi bar was full. And then she had a sizable table in the party room. She was busy but kept cool and handled it like it was nearly nothing.
PM...
Miho and Joel were great helping out until their sections were clear. Kate was also on point for having worked a long day. I had a good chat with Kaori tonight about her performance as an SA. She's not as efficient as she'd like to be i think, but I told her that comes with practice. I tend to help out on the floor and I think she was worried that might be reflecting poorly on her performance. I told her she was doing fine. As long as she felt she could improve that she will ultimately find ways to do so. I also told her me helping with bussing and resetting tables is in no way any judgement against her, but if it encourages her to work smarter... then that may very well be my intention as well. I just reiterated that the more time the servers can spend helping their tables, the more money she can ultimately make. I understood that as a food runner and made that my priority then and I saw a light bulb go off when I said that one to her.
Any VIP's in? Sashimi Steve for lunch.
Dinner, Ssteve Ssimmerss and Tamara from Sa-Ten came in together for dinner with Steve's roommate. Some Easy Tiger Folk occupied the party room tonight. Sushi Bar Joe aka 'Mandrew' came in for dinner. Clair waited on them and they were actually kinda high maintenance asking for lots of extraneous things like sauces and tempura flakes, but nice about it.
Comps& Void Detail:Lunch table didn't care for their bloody mary. nothing wrong with it. just not to their liking. DNL to that. Did a long ticket time comp for a gyoza at lunch. $1 kome buck to a seaweed salad or something that didn't quite get rung in time for the happy hour rate. Employee discount for Sushi Joe, Steve and Tamara (together on discount of course). Misring for an iced tea, shishamo misring, and a longhorn roll wasn't made. that seemed suspect, but I never saw anything to suggest otherwise. SIN discount to the easy tiger party.
R&M needs?: Shouldn't the Red Maple be refrigerated immediately when we get it?? I had Jason put that in there tonight. The ice machine repair guys came out again today. They said the last guys out didn't hook-up the ewater pipes correctly whiched caused the trouble this morning. everything seems to be fine now.
86'd items/ need more? coconut sake
Sunday, October 12, 2014
Sunday Pm 10/12/14
Written By:Dusten
LY Dinner Sales: 4167
Projected Sales: 4371
TY Dinner Sales: 3909
+/- :-6% from LY and -$462 under projected
Dinner Covers: 136
Avg PPA: 28.74
Weather: humid. cooling off. overcast.
Any Special events going on?: ACL 2nd week day 3.
Who worked?:Clair, Krystin, Joel, Kate, Camacho CL, Ixchel H, Hiroe FR and Jason SA.
Flow of Business, Cuts and Ticket Times: Good start. Several tables waiting when we opened. Seemed promising with a steady short wait until about 8pm and then died off to a few tables here and there. Cut Joel and Krystin at 8:20 as it didn't seem we were gonna pick up too much again. They both seemed pretty wiped out from lunch. I cut Kate at 9pm and then Clair at 9:30pm. I didn't hear or see anything about significant ticket times.
Specials? 9 poisson cru, 4 iwashi katsu, 6 tempura specials, 6 tsukiji sets, 6 tsukiji carpaccio
3 Staff members that stood out (why/how): Kate still comes to me with problems or issues she is perfectly capable of handling. Nothing dire and I honestly don't have any notes on specifics because it just seems so trivial. I'll try to keep better track of it but I'm almost always caught off guard by it and left shaking my head when I give her the seemingly obvious solution. I guess I grow weary of being her sound board sometimes.
Krystin did well today. Clair also. They both told me they were in rough shape, but I saw nothing in their performance to suggest they were impaired. I threw a big table with kids at Clair and she handled it with ease. They left a wallet by the way. I'm putting it in the safe rather than 'lost and found.'
Krystin tried her hand at ordering for a table. they left it up to her to decide a roll. She sent them a midnight sun. They didn't care for it. We looked over their ticket and I made a couple of suggestion for alternatives, or guesses as to why maybe that one wasn't a hit. I'm encouraged to see her taking those sort of decisions on. I did tell her if she doesn't feel sure of her selections to ask a veteran server for guidance. Sophia would come to me frequently for help with omakase ordering.
Any VIP's in? Old John, Darcy from Hausbar, The Drakos, Justin and Christine, there were some other familiar faces that I don' t know the names. Alison Webber and her boyfriend.
Comps& Void Detail:Void Kome set- wasn't made. B-day dessert. Midnight sun- Krystin's suggestion to a table- guest DNL. Alone together role- guest DNL (crazy people!). 2x FNF's: one for Darcy and one for Alison. $10 kome bucks from Kate towards her meal. Same for Clair.
R&M needs?:
86'd items/ need more?
LY Dinner Sales: 4167
Projected Sales: 4371
TY Dinner Sales: 3909
+/- :-6% from LY and -$462 under projected
Dinner Covers: 136
Avg PPA: 28.74
Weather: humid. cooling off. overcast.
Any Special events going on?: ACL 2nd week day 3.
Who worked?:Clair, Krystin, Joel, Kate, Camacho CL, Ixchel H, Hiroe FR and Jason SA.
Flow of Business, Cuts and Ticket Times: Good start. Several tables waiting when we opened. Seemed promising with a steady short wait until about 8pm and then died off to a few tables here and there. Cut Joel and Krystin at 8:20 as it didn't seem we were gonna pick up too much again. They both seemed pretty wiped out from lunch. I cut Kate at 9pm and then Clair at 9:30pm. I didn't hear or see anything about significant ticket times.
Specials? 9 poisson cru, 4 iwashi katsu, 6 tempura specials, 6 tsukiji sets, 6 tsukiji carpaccio
3 Staff members that stood out (why/how): Kate still comes to me with problems or issues she is perfectly capable of handling. Nothing dire and I honestly don't have any notes on specifics because it just seems so trivial. I'll try to keep better track of it but I'm almost always caught off guard by it and left shaking my head when I give her the seemingly obvious solution. I guess I grow weary of being her sound board sometimes.
Krystin did well today. Clair also. They both told me they were in rough shape, but I saw nothing in their performance to suggest they were impaired. I threw a big table with kids at Clair and she handled it with ease. They left a wallet by the way. I'm putting it in the safe rather than 'lost and found.'
Krystin tried her hand at ordering for a table. they left it up to her to decide a roll. She sent them a midnight sun. They didn't care for it. We looked over their ticket and I made a couple of suggestion for alternatives, or guesses as to why maybe that one wasn't a hit. I'm encouraged to see her taking those sort of decisions on. I did tell her if she doesn't feel sure of her selections to ask a veteran server for guidance. Sophia would come to me frequently for help with omakase ordering.
Any VIP's in? Old John, Darcy from Hausbar, The Drakos, Justin and Christine, there were some other familiar faces that I don' t know the names. Alison Webber and her boyfriend.
Comps& Void Detail:Void Kome set- wasn't made. B-day dessert. Midnight sun- Krystin's suggestion to a table- guest DNL. Alone together role- guest DNL (crazy people!). 2x FNF's: one for Darcy and one for Alison. $10 kome bucks from Kate towards her meal. Same for Clair.
R&M needs?:
86'd items/ need more?
Sunday AM 10.12.14
Written By: Elizabeth
LY Lunch Sales: $2186
Projected Sales: $1988
TY Lunch Sales: $2237
+/- : beat LY by 2% and proj by $249
Lunch Covers:130
Avg PPA: $17.21
Weather: overcast and in the low 70's. To some they call it chilly.
Any Special events going on?: ACL II Day 3 (also, a 3 day weekend )
Who worked?: Joel, Krystin, Camacho. No Closer. Stephanie called out due to a Staph infection.
Ixchel host, Mandy FR, Jason SA
Flow of Business, Cuts and Ticket Times:
The shit hit the fan hard and fast today. We went on a wait 15 minutes after we opened, and with only 3 servers on you can imagine how hectic it was. We had a walk in 11-top right off the bat, which I gave to Joel since he had only received two 2-tops at that point and I thought we would be safe. Unfortunately the restaurant filled up shortly after that which put him behind. I should have given it to Camacho because I know he can handle that volume. Joel struggled all shift, he seems to only have one pace, and a lack of a sense of urgency. I was greeting a lot of his table and getting waters for them, which I don't mind, but when I don't see that spark of light in his eyes that says "oh shit I need to hustle" that is when it bothers me. Camacho was very helpful to everyone and I helped Krystin stay on top of things by greeting her tables while she was busy and getting them waters. Everyone (the guests I mean) were really easy going and understanding if they were sitting too long. Even one guy that Joel gave some sub par service to was really nice. It talked to him at the end and he said he totally understands, and he wasn't in a rush. Which was nice to hear. But overall we had our asses handed to us but all pulled together, hustled and got off the wait by 2:15. Yes, 2 hours of pure go go go!!!! Only a few hiccups around 12:30 when the 11 top all ordered ramen and another 6 top ordered Ramen, which resulted in two 25 minute tickets for edamame and a shumai got missed as well. During that time we also had a walk in 7 top and 8 top. But after about 1pm the kitchen found their stride again. Overall, it could have gone way worse. So I commend the team for sticking it out.
Specials? Bento- 9
3 Staff members that stood out (why/how):
*Joel for reasons stated above. Really concerned with his lack of urgency.
* Jason SA was busting his ass all over the place and was very helpful when we would ask him for different things.
*Mandy also did a great job handling a very high volume of food coming out of the kitchen
* One extra here, Krystin- she held her own with composure and poise today. I jumped in and greeted tables for her while she was greeting a double sat section, or sushi bar, or what have you, which I think helped her stay calm. She spoke up when she needed help and in her downtime she ran food. Rockstar today!
Any VIP's in?
Chi and family (extended family too!), David and his wife whose name I can never remember. Sweet couple.
Comps& Void Detail:
2 edamame long ticket, void shumai never maid, void miso ramen guest changed mind, Promo 15% for ACL wristbands for table 20 and A8, Guest DNL comp for Miso ramen, Sushi man/BOH lunch and regular makani
R&M needs?: I'm calling Austin Industrial tomorrow about our hollow ice. Good news is, the machine is producing, but it's all that light hollow ice that melts super fast and sounds like glass when you're scooping it.
86'd items/ need more?
LY Lunch Sales: $2186
Projected Sales: $1988
TY Lunch Sales: $2237
+/- : beat LY by 2% and proj by $249
Lunch Covers:130
Avg PPA: $17.21
Weather: overcast and in the low 70's. To some they call it chilly.
Any Special events going on?: ACL II Day 3 (also, a 3 day weekend )
Who worked?: Joel, Krystin, Camacho. No Closer. Stephanie called out due to a Staph infection.
Ixchel host, Mandy FR, Jason SA
Flow of Business, Cuts and Ticket Times:
The shit hit the fan hard and fast today. We went on a wait 15 minutes after we opened, and with only 3 servers on you can imagine how hectic it was. We had a walk in 11-top right off the bat, which I gave to Joel since he had only received two 2-tops at that point and I thought we would be safe. Unfortunately the restaurant filled up shortly after that which put him behind. I should have given it to Camacho because I know he can handle that volume. Joel struggled all shift, he seems to only have one pace, and a lack of a sense of urgency. I was greeting a lot of his table and getting waters for them, which I don't mind, but when I don't see that spark of light in his eyes that says "oh shit I need to hustle" that is when it bothers me. Camacho was very helpful to everyone and I helped Krystin stay on top of things by greeting her tables while she was busy and getting them waters. Everyone (the guests I mean) were really easy going and understanding if they were sitting too long. Even one guy that Joel gave some sub par service to was really nice. It talked to him at the end and he said he totally understands, and he wasn't in a rush. Which was nice to hear. But overall we had our asses handed to us but all pulled together, hustled and got off the wait by 2:15. Yes, 2 hours of pure go go go!!!! Only a few hiccups around 12:30 when the 11 top all ordered ramen and another 6 top ordered Ramen, which resulted in two 25 minute tickets for edamame and a shumai got missed as well. During that time we also had a walk in 7 top and 8 top. But after about 1pm the kitchen found their stride again. Overall, it could have gone way worse. So I commend the team for sticking it out.
Specials? Bento- 9
3 Staff members that stood out (why/how):
*Joel for reasons stated above. Really concerned with his lack of urgency.
* Jason SA was busting his ass all over the place and was very helpful when we would ask him for different things.
*Mandy also did a great job handling a very high volume of food coming out of the kitchen
* One extra here, Krystin- she held her own with composure and poise today. I jumped in and greeted tables for her while she was greeting a double sat section, or sushi bar, or what have you, which I think helped her stay calm. She spoke up when she needed help and in her downtime she ran food. Rockstar today!
Any VIP's in?
Chi and family (extended family too!), David and his wife whose name I can never remember. Sweet couple.
Comps& Void Detail:
2 edamame long ticket, void shumai never maid, void miso ramen guest changed mind, Promo 15% for ACL wristbands for table 20 and A8, Guest DNL comp for Miso ramen, Sushi man/BOH lunch and regular makani
R&M needs?: I'm calling Austin Industrial tomorrow about our hollow ice. Good news is, the machine is producing, but it's all that light hollow ice that melts super fast and sounds like glass when you're scooping it.
86'd items/ need more?
Saturday PM 10.11.14
Written By: Elizabeth
LY Dinner Sales: $5861
Projected Sales: $6114
TY Dinner Sales: $6483
+/- : beat LY by 11% and $369 over PS
Dinner Covers: 224
Avg PPA: $28.94
Beat LY for the day by 14% and over projected by $370
Weather: overcast and chilly all day!
Any Special events going on?: ACL II day 2
Who worked?:
Sophia, Naoto, Joel, Dusten CL. Krystin & Ixchel host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Nice start to the evening and we were on a wait at 6:15, but it was slow going. The wait list grew, while the tables sat. One table sat incomplete for 45 minutes and then ended up sitting for a total of 3 hours. They were paid out for another 45 minutes when I went over there and kindly explained that we are a very small restaurant and I noticed they have paid out some time ago and we are still on an hour wait. They immediately got up without incident. But had a lot of lingering tables tonight. Naoto's section in particular. Poor guy. But the lingering tables early on put us over our quote time with a few tables. I sent them an edamame as soon as they sat and they were very pleased. We didn't have any large parties except for the party room 10 top, which Sophia stuck around to take and it ended up being a bunch of young people that barely tipped her anything (if at all) I had half a mind to go outside where they were lingering and ask if everything was okay with their service. But I refrained. I had already asked a table to leave tonight, I had to draw my line somewhere. I bought Sophia a glass of wine for the troubles.
Everyone held their own tonight and helped where they could. We were off the wait by 9:30. Cut Sophia and Naoto at 9:30 and Miho at 10pm. Joel and Dusten held down the fort until close. Dusten got triple sat so I kept Joel on just in case anymore parties rolled through the door at 10:30, but they didn't so I cut Joel. Ixchel went home at 10:30 as well.
Specials?
Poisson Cru: 15
Iwashi Katsu: 0
Fried Green Beans: 4
Cheesecake: 4
3 Staff members that stood out (why/how):
Daniel- yes you, Daniel! Stood out like a rock star tonight. he was super helpful in every aspect. I had a table that had several food allergies and when I went in the kitchen to ask about the ingredients in things he was very helpful. Also, we ran into an issue with morwaise (spelling?) which I'm sure he'll mention in his blog, but he jumped in very quickly and was able to fix the issue in faster time than he quoted me. Overall a great support back there tonight.
Joel- saw him helping out prebusing the sushi bar in his spare time tonight. Good to see that coming from him. Though I am still concerned with his sense of urgency when busy.
Krystin and Ixchel did a great job tag teaming the host stand- both very skilled and knowledgable.
Any VIP's in?
Comps& Void Detail:
Birthday Cheesecake for A3, Recovery Edamame for A8/B3, voided 3 beers for Joel that he misrang, FNF for my friend Leah who came in for dinner with her boyfriend. Recovery comp'd a warabi mochi for S4 because they didn't think it was that, and then proceeded to argue with Dusten about what Mochi was. I comp'd it out of good spirit of them delving into Japanese desserts and trying something new. Kome Bucks for Sophia's wine.
R&M needs?:
86'd items/ need more?
Monday before I come in I am going to Ace mart to pick up the following items:
stemless flutes
wine stoppers
ice bucket
dish aprons
store-n-pour for FOH to use- we're going to start batching the Bloody Mary Mix
Anything else?
LY Dinner Sales: $5861
Projected Sales: $6114
TY Dinner Sales: $6483
+/- : beat LY by 11% and $369 over PS
Dinner Covers: 224
Avg PPA: $28.94
Beat LY for the day by 14% and over projected by $370
Weather: overcast and chilly all day!
Any Special events going on?: ACL II day 2
Who worked?:
Sophia, Naoto, Joel, Dusten CL. Krystin & Ixchel host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Nice start to the evening and we were on a wait at 6:15, but it was slow going. The wait list grew, while the tables sat. One table sat incomplete for 45 minutes and then ended up sitting for a total of 3 hours. They were paid out for another 45 minutes when I went over there and kindly explained that we are a very small restaurant and I noticed they have paid out some time ago and we are still on an hour wait. They immediately got up without incident. But had a lot of lingering tables tonight. Naoto's section in particular. Poor guy. But the lingering tables early on put us over our quote time with a few tables. I sent them an edamame as soon as they sat and they were very pleased. We didn't have any large parties except for the party room 10 top, which Sophia stuck around to take and it ended up being a bunch of young people that barely tipped her anything (if at all) I had half a mind to go outside where they were lingering and ask if everything was okay with their service. But I refrained. I had already asked a table to leave tonight, I had to draw my line somewhere. I bought Sophia a glass of wine for the troubles.
Everyone held their own tonight and helped where they could. We were off the wait by 9:30. Cut Sophia and Naoto at 9:30 and Miho at 10pm. Joel and Dusten held down the fort until close. Dusten got triple sat so I kept Joel on just in case anymore parties rolled through the door at 10:30, but they didn't so I cut Joel. Ixchel went home at 10:30 as well.
Specials?
Poisson Cru: 15
Iwashi Katsu: 0
Fried Green Beans: 4
Cheesecake: 4
3 Staff members that stood out (why/how):
Daniel- yes you, Daniel! Stood out like a rock star tonight. he was super helpful in every aspect. I had a table that had several food allergies and when I went in the kitchen to ask about the ingredients in things he was very helpful. Also, we ran into an issue with morwaise (spelling?) which I'm sure he'll mention in his blog, but he jumped in very quickly and was able to fix the issue in faster time than he quoted me. Overall a great support back there tonight.
Joel- saw him helping out prebusing the sushi bar in his spare time tonight. Good to see that coming from him. Though I am still concerned with his sense of urgency when busy.
Krystin and Ixchel did a great job tag teaming the host stand- both very skilled and knowledgable.
Any VIP's in?
Comps& Void Detail:
Birthday Cheesecake for A3, Recovery Edamame for A8/B3, voided 3 beers for Joel that he misrang, FNF for my friend Leah who came in for dinner with her boyfriend. Recovery comp'd a warabi mochi for S4 because they didn't think it was that, and then proceeded to argue with Dusten about what Mochi was. I comp'd it out of good spirit of them delving into Japanese desserts and trying something new. Kome Bucks for Sophia's wine.
R&M needs?:
86'd items/ need more?
Monday before I come in I am going to Ace mart to pick up the following items:
stemless flutes
wine stoppers
ice bucket
dish aprons
store-n-pour for FOH to use- we're going to start batching the Bloody Mary Mix
Anything else?
Saturday, October 11, 2014
Saturday AM 10.11.14
Written By:Cameron Stangel
LY Lunch Sales:$2266
Projected Sales:$2814
TY Lunch Sales:$2815
+/- :Beat projections by $1!. Up $549 from LY woo
Lunch Covers:179
Avg PPA:$15.73
Weather: Raniy and overcast
Any Special events going on?: ACL week 2 day 2, UT football
Who worked?: Johnny, Sayo, Krystin, Alex, Ixchel (H), Mandy (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Today we had a bunch of big parties. I think for most of the day everyone was at least a 3 top or bigger, and so many 5 tops! We never ended up filling the party room because we always had room on the floor for the next 5 top. It was crazy, probably the most 5 tops I've ever dealt with, but it went surprisingly smooth. Almost everyone was a complete party today and no mysterious joiners that sneak past the host stand. It started to slow down a lot and I went 3 on at 1:45pm 2 on at 2pm until close.
Early on Sayo's first customers one ordered a Una-Ju. She repeated it back and said BBQ eel. It gets dropped at the table and they said they never ordered it. Sayo went to reassure them that they ordered and they told her no (with kind of an attitude) showing her what she pointed at on the menu (she was pointing at Una Ju) and Sayo explained this dish is what she was pointing to. Anyways skipping past the confusion, the lady saw "steak" and not the "unagi steak". She apologized and they realized they wanted to Gyu don. I made sure to tell everyone when someone orders Una Ju to always reiterate its EEL not steak! to avoid this.
Specials?
11 Bento
3 Staff members that stood out (why/how):
In Sayos Eval I mentioned to her about making sure to pre bus because in "table maintenance" she got a 2-fair, because every time I work with her I notice her tables are the dirtiest after everyone has gone. She said she will work on it.
Any VIP's in?
The really cute old Japanese couple who are regulars came in with a friend.
Comps& Void Detail:
Promo comp for some ACL wrist bands
Void miso ramen, guest change mind to tonkotsu
F&F for sushi bar Andrew's friends
void una don to gyu don
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$2266
Projected Sales:$2814
TY Lunch Sales:$2815
+/- :Beat projections by $1!. Up $549 from LY woo
Lunch Covers:179
Avg PPA:$15.73
Weather: Raniy and overcast
Any Special events going on?: ACL week 2 day 2, UT football
Who worked?: Johnny, Sayo, Krystin, Alex, Ixchel (H), Mandy (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Today we had a bunch of big parties. I think for most of the day everyone was at least a 3 top or bigger, and so many 5 tops! We never ended up filling the party room because we always had room on the floor for the next 5 top. It was crazy, probably the most 5 tops I've ever dealt with, but it went surprisingly smooth. Almost everyone was a complete party today and no mysterious joiners that sneak past the host stand. It started to slow down a lot and I went 3 on at 1:45pm 2 on at 2pm until close.
Early on Sayo's first customers one ordered a Una-Ju. She repeated it back and said BBQ eel. It gets dropped at the table and they said they never ordered it. Sayo went to reassure them that they ordered and they told her no (with kind of an attitude) showing her what she pointed at on the menu (she was pointing at Una Ju) and Sayo explained this dish is what she was pointing to. Anyways skipping past the confusion, the lady saw "steak" and not the "unagi steak". She apologized and they realized they wanted to Gyu don. I made sure to tell everyone when someone orders Una Ju to always reiterate its EEL not steak! to avoid this.
Specials?
11 Bento
3 Staff members that stood out (why/how):
In Sayos Eval I mentioned to her about making sure to pre bus because in "table maintenance" she got a 2-fair, because every time I work with her I notice her tables are the dirtiest after everyone has gone. She said she will work on it.
Any VIP's in?
The really cute old Japanese couple who are regulars came in with a friend.
Comps& Void Detail:
Promo comp for some ACL wrist bands
Void miso ramen, guest change mind to tonkotsu
F&F for sushi bar Andrew's friends
void una don to gyu don
R&M needs?:
86'd items/ need more?
Friday PM 10.10.14
Written By: Cameron Stangel
LY Dinner Sales:$5746
Projected Sales:$6617
TY Dinner Sales:$6560
+/- :$57 short of projections, $814 over LY dinner
Dinner Covers:219
Avg PPA:$29.95
Weather: hot again getting humid
Any Special events going on?: acl week 2, day 1
Who worked?: Alex, Jason, Johnny, Sophia, dusten, ruthy (h), krystin (h), Lindsey (ct), Kaori (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Tonight started out busy like any other Friday night. We were full and on wait by 6:45. There was a 10 top reso and also a 7, 6, 6, and some 5 walk ins early on, which then turned into mainly only 2 tops. Wait times were accurate and we didn't have any seating mishaps or complaints. Everyone worked well together tonight and stayed busy. At 8:30 I went 3 on because by then we have already been off wait twice for a good amount of time. At 9:45 I went 2 on with as full of sections that we could have, and no wait. At 10:30 I went one on. We only got a few more tables trickling in. Sushi bar was really busy early on. I had a 30 minute Tsukiji set to a one top at the sushi bar who received they're food after s1&2 got they're nigiri which was rang in 12 minutes after the nigiri. The lady was fine, I have her a seaweed salad to snack on while the Tsukiji was being worked on because she had orderd nothing else during that waiting time.
Specials?
Doughnuts-
3 Staff members that stood out (why/how):
Sophia is the MVP in the last table game. Every night no matter when I make cuts with her, her table is always the last one there! She's a great sport about it, doesn't rush and just helps with all the other side work and anything else she can.
Any VIP's in?
A couple I see a lot, said they were so surprised there was no wait for a Friday night table for 3 and said it's a totally different atmosphere when there's not so many people! Haha well yes... But they're the only Friday or Saturday night crowd so I don't think they have ever been here with empty tables. They had a great time as usual.
Comps& Void Detail:
50% recover on dynamite and yakiniku
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$5746
Projected Sales:$6617
TY Dinner Sales:$6560
+/- :$57 short of projections, $814 over LY dinner
Dinner Covers:219
Avg PPA:$29.95
Weather: hot again getting humid
Any Special events going on?: acl week 2, day 1
Who worked?: Alex, Jason, Johnny, Sophia, dusten, ruthy (h), krystin (h), Lindsey (ct), Kaori (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Tonight started out busy like any other Friday night. We were full and on wait by 6:45. There was a 10 top reso and also a 7, 6, 6, and some 5 walk ins early on, which then turned into mainly only 2 tops. Wait times were accurate and we didn't have any seating mishaps or complaints. Everyone worked well together tonight and stayed busy. At 8:30 I went 3 on because by then we have already been off wait twice for a good amount of time. At 9:45 I went 2 on with as full of sections that we could have, and no wait. At 10:30 I went one on. We only got a few more tables trickling in. Sushi bar was really busy early on. I had a 30 minute Tsukiji set to a one top at the sushi bar who received they're food after s1&2 got they're nigiri which was rang in 12 minutes after the nigiri. The lady was fine, I have her a seaweed salad to snack on while the Tsukiji was being worked on because she had orderd nothing else during that waiting time.
I also had a couple come in at b2. Seemed happy, but when they were done eating they told Alex they didn't want to pay for their food....so I went to talk to them. They said they come ALLL the time and were disappointed tonight. They said they're dynamite chicken were really tiny and the yakiniku had too many onions.. Being sympathetic, I looked at they're table to see what they were complaining about, except for they have already ate everything.... I did see the bones for the dynamite and they all looked on the real small side and after talking to Daniel I think we agreed they could have included one more (7) to make it of the normal size. As for the yakiniku I have noticed there have been more onions then normal, but this couple had are everything including the onions they were complaining about. I asked if they wanted it remade they said no they didn't want to wait.. Since they were a little snippy, I took 50% off the dynamite and yakiniku and explained that when I dropped the check to them, apologized that they felt like they didn't have a good experience this time around but we will correct the issue in the kitchen and invite them back next time. (I could have used some Kome bucks for a return visit but we are out) Alex was their server and said it was wierd because they didn't mention anything about the food until they were done. When I dropped the check they started to thank me for the discount and said "I also just wanted to say, we did have the dumplings as well and ....( pause, me think here comes a positive pony for us) and....they were burnt. But in guess this is enough of a discount" hmm kinda shocked me when I heard that. I explained how if there was such a huge problem why not say anything sooner to me or at least the server when she was checking on you, they said they were too starving. I looked at they're plate and there wasn't even a speck of the "burnt" or anything left, and I said it is hard for me to try and help them or even correct the kitchen if there was an error when there is no food and I never saw when it looked like since they ate it all. It was bizzare. I can't have someone show me an empty plate, say they hated it but ate it since they were hungry and didn't want to pay!! It was crazy and they were mad they didn't get a bigger discount from the food I can't even compare to. No one all. Night said anything was burnt so it's beyond me how this "could have happened"...... I explained to them if they are ever unhappy to bring it up immediately because it's hard for me as a manager to fix problems when I have no evidence of it being ever wrong in the first place because they ate everything on their table, with out saying a word until now.
Other than that everyone seemed happy with their service and food tonight, lots of happy customers.
I think we should re add to shift notes about splitting tickets at sushi bar. Take has mentioned and I have seen more people forgetting or being careless with it so I will reinforce the law
Specials?
Doughnuts-
Ceviche-7
Green bean tempura-10
Cheesecake-4
Iwashi- 2
3 Staff members that stood out (why/how):
Sophia is the MVP in the last table game. Every night no matter when I make cuts with her, her table is always the last one there! She's a great sport about it, doesn't rush and just helps with all the other side work and anything else she can.
Jason had highest alcohol sales tonight even beating out the CT waitress with almost $400 in alcohol sales it was crazy!
Question about farm salad. Last time I checked with Vince I thought we agreed back on to the no farm salad for employee, after the long debate. If this has changed I would love to be informed. Jason ordered a farm salad (by mistake?) I reminded him employees can't and haven't been able to order farm salad in months and he said he forgot. I sent it back to the kitchen as they could use it and since no emplyee farm salad. It got sent back up saying employees can order farm salad. So what is it going to be from now on?
Any VIP's in?
A couple I see a lot, said they were so surprised there was no wait for a Friday night table for 3 and said it's a totally different atmosphere when there's not so many people! Haha well yes... But they're the only Friday or Saturday night crowd so I don't think they have ever been here with empty tables. They had a great time as usual.
Comps& Void Detail:
50% recover on dynamite and yakiniku
Kome $ comp for alcohol sales winner
R&M needs?:
86'd items/ need more?
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