Written By: Devin Steuerwald
LY Dinner Sales: 4908.00
TY Dinner Sales: 6823.00
+/- : +1915.00, 39%
Dinner Covers: 239
Avg PPA: 28.55
Weather:Clear currently its 61 the high today was 71
Special events?: n/a
Who worked: CL1 Zayn, CL2 Sophia, Angela, Dusten, Ellen, Lindsey and Krystin bar, Abe FR, Beorn SA, Megan H1, Melody H2
Flow of Business, Cuts and Ticket Times:
Nice start with a small line at the door, we did about 65 cover before we went on a wait at 7:15. we stayed on the wait for a little over an hour with an average wait time of 35-45 min. We did another 67 covers while we were on the wait and came off the wait at 8:45, with us doing another 16 covers till 10pm. Cut H1 at 9 and went down to closers at 9:30. Ticket times were mostly good. We had a long yakitori at the end of service but I went over and talked to the table, they were in no hurry and didn't mind the extra wait.
Zayn had a table that sent the gyoza back because they we "burnt" on one side... I went over and talked to the table and explained the cooking process, I offered to have them deep fried if the would prefer but after my explanation they were fine and just wanted the gyoza the way we cook them.
We had a miso ramen sent back at the beginning of service for being too salty. I took it to the back and tried it with vince, we both agreed it tasted correct. We asked if the guest wanted it remade but he wound up just ordering something else.
Asahi draft machine started out ok after Leary changed the water in the unit, but after awhile of service it started pouring hot again. so we 86'd it.
Specials:n/a
3 Staff members that stood out (why/how):
Angela and Ellen both did a great job on their solo waitshift today. Asked for help when they needed it.
Abe did a good job as FR really seems to be getting the food down!
Any VIP's in?
Devin's neighbor
Zayn's friends
Stubbs service manager
Comps& Void Detail:
Kome Bucks- $25
F&F- Stubbs- $7
F&F- Zayn's friends- $6
F&F- Devin's neighbor $16
Birthday- X2
Changed mind miso Ramen- see above note $11
DNL- $6 hot asahi
DNL- Gyoza $5.50 see above note
FOH error- long wait on kirin, came out after food $4
R&M needs:
86'd items/ need more:
Wednesday, January 31, 2018
Wednesday AM 1/31/18 Recap
Written By: Annie
LY Lunch Sales: $1915
TY Lunch Sales: $2046
+/- : -$131 / 46%
Lunch Covers: 117
Avg PPA: $16.37
Previous Days Labor: $2400 / 27%
Previous Days Comps: $659.40
Controllable Comps: $31
Weather: Sunny and warming up
Special events?: N/A
Who worked: C1: Kelly S.; C2: Mandy; Angela; Ellen; Johnny on Bar; Hiroe FR; Kody SA; Brittany Host.
Flow of Business, Cuts and Ticket Times: We never went on a wait this afternoon. We were kind of full by 12:15 but then tables got up as rapidly as they were coming in, so it kind of just fizzled out after that. Leary came in and helped run the floow while I was on the phone with Aloha around 12:30PM and he cut all of the doubles, which left us with 2 on. That worked out well for the rest of the shift. Ticket times were great. Very smooth in general, even with Ellen, Angela and Kody all being new.
Someone named Mirabell called this morning right before service and asked for Kao. When Brittany told her that she wasn't available, she asked for her personal number. Brittany gave her Kao's email, but the woman was not happy. She insisted on her personal phone number. When Brittany asked what it was regarding, the woman said she wasn't going to tell her and then told Brittany that she would get it herself. She also said, "Thanks for nothing," and hung up.
Specials: N/A
3 Staff members that stood out (why/how):
Angela did very well again today for lunch. I heard her repeating orders back to guests all afternoon, but then I ran a sushi lunch with an Austin roll to a lady who said she ordered a Sunshine roll. I remedied the situation and let Angela know that she had rang the incorrect roll up. I told her that I heard her repeating back orders all day and asked her what went wrong this time. She said she had two tables that ordered almost identical and she got her written orders mixed up. I'm sure she won't make that mistake again... she's so organized!
It was my first time working with Brittany one on one. She did a great job at the host stand. We never really went on a wait, but she was very efficient in greeting and seating every group that came in.
Kody was slow to start the shift but picked it up a bit when we filled up. He was slow to notice a few tables in the PDR which I pointed out. At one point he was refilling waters instead of clearing at least 3 empty tables, so I grabbed the water pitcher and told him I would take over while he did the tables. He told me at the end of the shift that he felt slow today. I told him to just keep circling and making sure to include the PDR. Maybe a list of priorities might help him out... Clearing/resetting tables then refilling water... that kind of thing. But he does seem to be coming out of his shell a little bit... he even cracked a joke when he first came on the floor today!
It was Ellen's first day, and she seemed very comfortable. All of her tables left happy. No service issues. She seems to be jumping into the flow of things nicely!
Any VIP's in:
Dusten brought in two guests.
Comps& Void Detail:
Server misring - Angela (See above note)
Zatoichi for Dusten X3 F&F
Dusten Employee Day off
Spilled 5 Glasses of Asahi from the Ben E Keith guys trying to figure it out - See notes below.
R&M needs: I got all of the Aloha mess figured out. Nothing should be off. All checkouts are correct. If anything does come up, the EDC report is attached to the DSR with all of the discrepancies highlighted and matched with each checkout and itemized receipt. In order for the system to not crash anymore, Aloha has implemented an automatic reboot at 4AM every week.
Waiting on a part for the HP printer. A maintenance guy named Carlos called and told us that he can't come fix anything until we get the part. When it comes in, please call him at 619-804-3869.
The Asahi draft machine does not seem to be pouring any less foamy or colder. I talked to our sales rep Brent (512-845-1928) who is sent out his draft tech supervisor, Tom to take a look. Brent said that we got the machine directly from Asahi, and Ben E. Keith is not really authorized to fix the cooling system or the motor on the machine if that is the problem. Tom poked around for awhile and is trying to get the Texas Asahi rep's contact info so that we can talk to them instead.
86'd items/ need more: Asahi :(
LY Lunch Sales: $1915
TY Lunch Sales: $2046
+/- : -$131 / 46%
Lunch Covers: 117
Avg PPA: $16.37
Previous Days Labor: $2400 / 27%
Previous Days Comps: $659.40
Controllable Comps: $31
Weather: Sunny and warming up
Special events?: N/A
Who worked: C1: Kelly S.; C2: Mandy; Angela; Ellen; Johnny on Bar; Hiroe FR; Kody SA; Brittany Host.
Flow of Business, Cuts and Ticket Times: We never went on a wait this afternoon. We were kind of full by 12:15 but then tables got up as rapidly as they were coming in, so it kind of just fizzled out after that. Leary came in and helped run the floow while I was on the phone with Aloha around 12:30PM and he cut all of the doubles, which left us with 2 on. That worked out well for the rest of the shift. Ticket times were great. Very smooth in general, even with Ellen, Angela and Kody all being new.
Someone named Mirabell called this morning right before service and asked for Kao. When Brittany told her that she wasn't available, she asked for her personal number. Brittany gave her Kao's email, but the woman was not happy. She insisted on her personal phone number. When Brittany asked what it was regarding, the woman said she wasn't going to tell her and then told Brittany that she would get it herself. She also said, "Thanks for nothing," and hung up.
Specials: N/A
3 Staff members that stood out (why/how):
Angela did very well again today for lunch. I heard her repeating orders back to guests all afternoon, but then I ran a sushi lunch with an Austin roll to a lady who said she ordered a Sunshine roll. I remedied the situation and let Angela know that she had rang the incorrect roll up. I told her that I heard her repeating back orders all day and asked her what went wrong this time. She said she had two tables that ordered almost identical and she got her written orders mixed up. I'm sure she won't make that mistake again... she's so organized!
It was my first time working with Brittany one on one. She did a great job at the host stand. We never really went on a wait, but she was very efficient in greeting and seating every group that came in.
Kody was slow to start the shift but picked it up a bit when we filled up. He was slow to notice a few tables in the PDR which I pointed out. At one point he was refilling waters instead of clearing at least 3 empty tables, so I grabbed the water pitcher and told him I would take over while he did the tables. He told me at the end of the shift that he felt slow today. I told him to just keep circling and making sure to include the PDR. Maybe a list of priorities might help him out... Clearing/resetting tables then refilling water... that kind of thing. But he does seem to be coming out of his shell a little bit... he even cracked a joke when he first came on the floor today!
It was Ellen's first day, and she seemed very comfortable. All of her tables left happy. No service issues. She seems to be jumping into the flow of things nicely!
Any VIP's in:
Dusten brought in two guests.
Comps& Void Detail:
Server misring - Angela (See above note)
Zatoichi for Dusten X3 F&F
Dusten Employee Day off
Spilled 5 Glasses of Asahi from the Ben E Keith guys trying to figure it out - See notes below.
R&M needs: I got all of the Aloha mess figured out. Nothing should be off. All checkouts are correct. If anything does come up, the EDC report is attached to the DSR with all of the discrepancies highlighted and matched with each checkout and itemized receipt. In order for the system to not crash anymore, Aloha has implemented an automatic reboot at 4AM every week.
Waiting on a part for the HP printer. A maintenance guy named Carlos called and told us that he can't come fix anything until we get the part. When it comes in, please call him at 619-804-3869.
The Asahi draft machine does not seem to be pouring any less foamy or colder. I talked to our sales rep Brent (512-845-1928) who is sent out his draft tech supervisor, Tom to take a look. Brent said that we got the machine directly from Asahi, and Ben E. Keith is not really authorized to fix the cooling system or the motor on the machine if that is the problem. Tom poked around for awhile and is trying to get the Texas Asahi rep's contact info so that we can talk to them instead.
86'd items/ need more: Asahi :(
Tuesday PM 1/30/18 Recap
Written By: Annie
LY Dinner Sales:
TY Dinner Sales:
+/- : +$2355 / +59%
Dinner Covers: 223
Avg PPA: $28.61
Weather: Sunny but cool
Special events?: State of the Union Adress @ 8PM...
Who worked: C1: Mandy; C2: Clair; John H.; Dobbins; Lindsey; Camacho & Krystin on Bar; Jake SA; Hero training Beorn on FR; H1: Alyssa, H2: Veronice
Flow of Business, Cuts and Ticket Times:
We started off a little bit faster than Monday night. We hit 100ppl seated by 6:45PM and went on a small wait of about 20 minutes max until about 9:15 when I cut the cocktail and we went down to the closers. All smaller parties tonight, nothing about 6. Ticket times for kitchen and sushi bar were good.
Specials: N/A
3 Staff members that stood out (why/how):
Beorn seemed to be doing well at the window. He is very serious about learning everything and was asking good questions. He did accidentally drop a Tori-Teba that had to be remade. How do we account for that? Should I have rung up another order and comped it as spill?
Dobbins and Clair both tried to get to the bottom of the smell that was coming from the server station. They lifted up and cleaned underneath both the tea machine and the miso machine.
Dobbins also had a table pull me aside to let me know that she is the best server and they love her. :)
Any VIP's in?
Sushi Bar Josh and his lady Caroline (GM at Dai Due)
Comps& Void Detail:
Server Misring: Eel sauce - Clair
Kome Bucks = $30 both grand opening
Birthday X 1
FOH Error: Guest miscommunication Madai Sashimi vs. Nigiri
DNL: Miso soup - not salty enough
F&F for Josh and Caroline - Takowasa
F&F for Camacho's girlfriend's boss - 3 Zatoichi
R&M needs: Aloha went down towards the end of the shift resulting in a mismatch between the terminals and the credit card processing/checkouts for the last few tables in the restaurant. I spent awhile on the phone with Jeremiah at Aloha who said that he needs to work on the issue in the morning at the office. I ended up printing all of the tickets that were unaccounted for once the FOH Aloha terminals came up, and voided all of the items. I entered the deposits, but they may not be accurate. I will be coming in at 9AM tomorrow to try to figure out how to rectify everything. It's now late and I can't move forward with any other problem solving until I talk to them in the morning.
Also the Asahi machine went down at the end of lunch. Devin called Brown Distributing to have a tech come out. He got here around 7PM and poked around a bit. He didn't seem to know much about the machine. He spilled about 4 pints over the course of 45 minutes and then told us that it just needs to sit for a half an hour and then he left. It started to pour a little bit colder, but not like normal. I'll check it again in the AM.
86'd items/ need more: We are low on the small tan ramekins that ponzu comes in.
LY Dinner Sales:
| $4,025.00 |
| $6,380.00 |
Dinner Covers: 223
Avg PPA: $28.61
Weather: Sunny but cool
Special events?: State of the Union Adress @ 8PM...
Who worked: C1: Mandy; C2: Clair; John H.; Dobbins; Lindsey; Camacho & Krystin on Bar; Jake SA; Hero training Beorn on FR; H1: Alyssa, H2: Veronice
Flow of Business, Cuts and Ticket Times:
We started off a little bit faster than Monday night. We hit 100ppl seated by 6:45PM and went on a small wait of about 20 minutes max until about 9:15 when I cut the cocktail and we went down to the closers. All smaller parties tonight, nothing about 6. Ticket times for kitchen and sushi bar were good.
Specials: N/A
3 Staff members that stood out (why/how):
Beorn seemed to be doing well at the window. He is very serious about learning everything and was asking good questions. He did accidentally drop a Tori-Teba that had to be remade. How do we account for that? Should I have rung up another order and comped it as spill?
Dobbins and Clair both tried to get to the bottom of the smell that was coming from the server station. They lifted up and cleaned underneath both the tea machine and the miso machine.
Dobbins also had a table pull me aside to let me know that she is the best server and they love her. :)
Any VIP's in?
Sushi Bar Josh and his lady Caroline (GM at Dai Due)
Comps& Void Detail:
Server Misring: Eel sauce - Clair
Kome Bucks = $30 both grand opening
Birthday X 1
FOH Error: Guest miscommunication Madai Sashimi vs. Nigiri
DNL: Miso soup - not salty enough
F&F for Josh and Caroline - Takowasa
F&F for Camacho's girlfriend's boss - 3 Zatoichi
R&M needs: Aloha went down towards the end of the shift resulting in a mismatch between the terminals and the credit card processing/checkouts for the last few tables in the restaurant. I spent awhile on the phone with Jeremiah at Aloha who said that he needs to work on the issue in the morning at the office. I ended up printing all of the tickets that were unaccounted for once the FOH Aloha terminals came up, and voided all of the items. I entered the deposits, but they may not be accurate. I will be coming in at 9AM tomorrow to try to figure out how to rectify everything. It's now late and I can't move forward with any other problem solving until I talk to them in the morning.
Also the Asahi machine went down at the end of lunch. Devin called Brown Distributing to have a tech come out. He got here around 7PM and poked around a bit. He didn't seem to know much about the machine. He spilled about 4 pints over the course of 45 minutes and then told us that it just needs to sit for a half an hour and then he left. It started to pour a little bit colder, but not like normal. I'll check it again in the AM.
86'd items/ need more: We are low on the small tan ramekins that ponzu comes in.
Tuesday, January 30, 2018
Tue AM recap 1/30/18
Written By: Devin Steuerwald
LY Lunch Sales: 1983.00
TY Lunch Sales: 2397.00
+/- : +414.00, +21%
Lunch Covers: 124
Avg PPA: $19.33
Previous Days Labor: 35%
Previous Days Comps: 10%
Controllable Comps: 2.35%
Weather: beautiful day to be alive in ATX!
Special events?: n/a
Who worked: CL1 Johnny, CL2 John H, Kelly D, Lindsey, Krystin bar, Beorn training FR with Hiroe, Kody SA, Brittany H1
Flow of Business, Cuts and Ticket Times:
Slower than normal but busier than yesterday! Started off with a small line at the door but then we had a slow trickle of people in by 12:30 we were about 90% full but then it started to clear out. by 1 pm we were about half full. By 1:30 i cut down to closers on. Ticket times were all fast and correct.
Lindsey had an issue with a table that kept changing their order and saying " that's not what i ordered' It happened the first time with the roll on a sushi lunch. Lindsey had written down and repeated back love for sale but the guest insists he ordered alone together. we get that fixed and out and another person in the party ordered sashimi and when it came out he said he " wanted the ones with the rice" so we took it back to the bar and they used it to make his nigiri. Lindsey kept up the smile and they left without any more issues.
Johnny accidently spilled soy sauce on a guest at the sushi bar while pre busing. she is in the industry so she was very kind about it. I gave her a $15 Kome bucks and told her if it didn't come out in the wash ( she thought it would) to give us the dry cleaning bill. She was very nice and said while she never spilled soy sauce on a guest she has spilled everything else so it was just karma :)
Asahi machine gave us some trouble at the end of lunch service. Started pouring hot and foamy. Co2 was almost out so i changed the tank and reset it, but it still hasn't cooled down. Texted Naoto for help and waiting to hear back now.
I stopped some construction guys from using our dumpster to dispose of construction trash from the next door unit. they said that they thought we wouldn't mind I told them we did and to not use it again please.
Specials:n/a
3 Staff members that stood out (why/how):
Kody was still pretty slow today, even with us being slow, dirty tables kept piling up. He seems to only have the one gear.
Any VIP's in?
Mr. Powel
Comps& Void Detail:
Emp day off- Daniel from SaTen $4.50
Server misring- (see above note about lindsey) $13.00
R&M needs:
I sat on hold with HP getting transferred back and forth, finally got a hold of someone who ran some tests on the printer and we have a tech. coming tomorrow between 2pm-5pm Case#5009489367
86'd items/ need more:
LY Lunch Sales: 1983.00
TY Lunch Sales: 2397.00
+/- : +414.00, +21%
Lunch Covers: 124
Avg PPA: $19.33
Previous Days Labor: 35%
Previous Days Comps: 10%
Controllable Comps: 2.35%
Weather: beautiful day to be alive in ATX!
Special events?: n/a
Who worked: CL1 Johnny, CL2 John H, Kelly D, Lindsey, Krystin bar, Beorn training FR with Hiroe, Kody SA, Brittany H1
Flow of Business, Cuts and Ticket Times:
Slower than normal but busier than yesterday! Started off with a small line at the door but then we had a slow trickle of people in by 12:30 we were about 90% full but then it started to clear out. by 1 pm we were about half full. By 1:30 i cut down to closers on. Ticket times were all fast and correct.
Lindsey had an issue with a table that kept changing their order and saying " that's not what i ordered' It happened the first time with the roll on a sushi lunch. Lindsey had written down and repeated back love for sale but the guest insists he ordered alone together. we get that fixed and out and another person in the party ordered sashimi and when it came out he said he " wanted the ones with the rice" so we took it back to the bar and they used it to make his nigiri. Lindsey kept up the smile and they left without any more issues.
Johnny accidently spilled soy sauce on a guest at the sushi bar while pre busing. she is in the industry so she was very kind about it. I gave her a $15 Kome bucks and told her if it didn't come out in the wash ( she thought it would) to give us the dry cleaning bill. She was very nice and said while she never spilled soy sauce on a guest she has spilled everything else so it was just karma :)
Asahi machine gave us some trouble at the end of lunch service. Started pouring hot and foamy. Co2 was almost out so i changed the tank and reset it, but it still hasn't cooled down. Texted Naoto for help and waiting to hear back now.
I stopped some construction guys from using our dumpster to dispose of construction trash from the next door unit. they said that they thought we wouldn't mind I told them we did and to not use it again please.
Specials:n/a
3 Staff members that stood out (why/how):
Kody was still pretty slow today, even with us being slow, dirty tables kept piling up. He seems to only have the one gear.
Any VIP's in?
Mr. Powel
Comps& Void Detail:
Emp day off- Daniel from SaTen $4.50
Server misring- (see above note about lindsey) $13.00
R&M needs:
I sat on hold with HP getting transferred back and forth, finally got a hold of someone who ran some tests on the printer and we have a tech. coming tomorrow between 2pm-5pm Case#5009489367
86'd items/ need more:
Monday, January 29, 2018
Monday, PM 1/29/18 Recap
Written By: Annie
LY Dinner Sales: $5665
TY Dinner Sales: $4603
+/- : -$1062 / -19% :(
Dinner Covers: 174
Avg PPA: $25.72
Weather: Sunny and cool.
Special events?: N/A
Who worked: C1: Dobbins; C2: Clair; Cindy; John H.; Mandy; Jake SA; Hero FR; H1: Megan T.; H2: Megan M.
Flow of Business, Cuts and Ticket Times: We never really went on a wait tonight, with the exception of having to have a few larger parties wait before we could put tables together. I cut Megan M. once the last 8 top got sat around 8:45PM and went down to the the 2 closers around the same time.
Ticket times were good all across the board. We did have a cocktail that went out incorrectly, but the guest told us the mistake after he finished the incorrect cocktail. Megan rang it in correctly as a Dickle Rye Old Fashioned, but Grace ended up making Dickle on the rocks instead. After the guest downed it and told their server the mistake, Grace made the correct old fashioned and we comped it as a server error.
We had a gentleman call and ask to place a to-go order. When Megan explained that we don't do take-out orders, he gave her an earful over the phone about how upsetting that is. He told her that he was on his way in and would sit and order and then take it to go. She told him that would be fine. He showed up a few minutes later and parked in a non--parking spot, came in and very aggressively started telling MEgan how much he hates Austin sushi restaurants and how picky he is. I stepped in and told him politely that we do not do take-out and that if he wished to sit down, order, and then when the food came out he could take it with him if he decided not to eat it here. He went on again to me about how he doesn't understand that. He finally decided to sit at the bar and proceeded to tell Grace all about how he is from NYC and thinks that the only place he can understand not doing take-out is Nobu. As soon as he sat down, I asked him if he wanted to order so that we could get him in and out quickly like he said he wanted. He had no idea what he wanted on the menu, so we gave him a minute to look it over. Then he started asking Grace about all kinds of substitutions. She politely told him our policy. Then he left in a huff muttering under his breath. He peeled out of his non-parking spot and sat in the parking lot for awhile... presumably calling other sushi restaurants to harass them. In the entire time that he took complaining and arguing with all of us, he could have ordered, packaged his food and been out the door. Poor guy.
Specials: N/A
3 Staff members that stood out (why/how):
Everyone had a pretty easy night.
Megan M. dealt with the take-out guy very professionally. As did Grace.
Megan T. did a great job holding down the host fort tonight. She was able to plan out the larger parties with ease.
Any VIP's in?
Scott from ELM
Neil
Comps& Void Detail:
F&F: Scott from ELM / Chelsea's friend
DNL: 1 piece Sansai
Kome Bucks: $15
Bar Misring: Dickle Rye (see above note)
R&M needs: Steve pointed out that the hose out back leaks pretty bad when it is in use. He also suggested that we get some sort of dedicated funnel for chemicals. He said it's hard to fill the smaller bottles with the large jugs without spilling.
I should probably get a key to the office... at one point in the night, I got locked out. I called Devin to swing by and let me in, but in the meantime Matt was able to jimmy it open... also something we might want to look into.
86'd items/ need more: Bottle toppers to put on the liquor bottles at the end of the night.
LY Dinner Sales: $5665
TY Dinner Sales: $4603
+/- : -$1062 / -19% :(
Dinner Covers: 174
Avg PPA: $25.72
Weather: Sunny and cool.
Special events?: N/A
Who worked: C1: Dobbins; C2: Clair; Cindy; John H.; Mandy; Jake SA; Hero FR; H1: Megan T.; H2: Megan M.
Flow of Business, Cuts and Ticket Times: We never really went on a wait tonight, with the exception of having to have a few larger parties wait before we could put tables together. I cut Megan M. once the last 8 top got sat around 8:45PM and went down to the the 2 closers around the same time.
Ticket times were good all across the board. We did have a cocktail that went out incorrectly, but the guest told us the mistake after he finished the incorrect cocktail. Megan rang it in correctly as a Dickle Rye Old Fashioned, but Grace ended up making Dickle on the rocks instead. After the guest downed it and told their server the mistake, Grace made the correct old fashioned and we comped it as a server error.
We had a gentleman call and ask to place a to-go order. When Megan explained that we don't do take-out orders, he gave her an earful over the phone about how upsetting that is. He told her that he was on his way in and would sit and order and then take it to go. She told him that would be fine. He showed up a few minutes later and parked in a non--parking spot, came in and very aggressively started telling MEgan how much he hates Austin sushi restaurants and how picky he is. I stepped in and told him politely that we do not do take-out and that if he wished to sit down, order, and then when the food came out he could take it with him if he decided not to eat it here. He went on again to me about how he doesn't understand that. He finally decided to sit at the bar and proceeded to tell Grace all about how he is from NYC and thinks that the only place he can understand not doing take-out is Nobu. As soon as he sat down, I asked him if he wanted to order so that we could get him in and out quickly like he said he wanted. He had no idea what he wanted on the menu, so we gave him a minute to look it over. Then he started asking Grace about all kinds of substitutions. She politely told him our policy. Then he left in a huff muttering under his breath. He peeled out of his non-parking spot and sat in the parking lot for awhile... presumably calling other sushi restaurants to harass them. In the entire time that he took complaining and arguing with all of us, he could have ordered, packaged his food and been out the door. Poor guy.
Specials: N/A
3 Staff members that stood out (why/how):
Everyone had a pretty easy night.
Megan M. dealt with the take-out guy very professionally. As did Grace.
Megan T. did a great job holding down the host fort tonight. She was able to plan out the larger parties with ease.
Any VIP's in?
Scott from ELM
Neil
Comps& Void Detail:
F&F: Scott from ELM / Chelsea's friend
DNL: 1 piece Sansai
Kome Bucks: $15
Bar Misring: Dickle Rye (see above note)
R&M needs: Steve pointed out that the hose out back leaks pretty bad when it is in use. He also suggested that we get some sort of dedicated funnel for chemicals. He said it's hard to fill the smaller bottles with the large jugs without spilling.
I should probably get a key to the office... at one point in the night, I got locked out. I called Devin to swing by and let me in, but in the meantime Matt was able to jimmy it open... also something we might want to look into.
86'd items/ need more: Bottle toppers to put on the liquor bottles at the end of the night.
mon am recap 1/29/18
Written By: devin steuerwald
LY Lunch Sales: 1675.00
TY Lunch Sales: 1620.00
+/- : -55.00, -3%
Lunch Covers: 83
Avg PPA: 19.32
Previous Days Labor: 30%
Previous Days Comps: 5%
Controllable Comps: 7.97%
Weather: sunny and beautiful, probably the reason we were so slow
Special events?: n/a
Who worked: Zayn CL1, Kelly S CL2, Angela, Cindy, Naoto Bar, Hiroe FR, Britt H1, Kody SA
Flow of Business, Cuts and Ticket Times:
Very slow lunch today, we never came close to going on a wait...or even half full. We kept waiting for that busy pop but it just never came today. Cut down to three on at 1 pm and went 2 on at 1:30. cut Kody at 1:45 pm. All ticket times were great and all plates went out looking great.
I did have 1 issue with Zayn at the end of service. He got triple sat and forgot to enter in a guests ramen. When she asked if it was going to be much longer Zayn remembered and had it made on the fly. When Zayn went over and apologised but the guest was still a little mad. I sent her out a dessert on the house and delivered it myself. I apologised and let her know that it was just human error and not on purpose and that i would follow with him after the shift. She finally started to turn around and when she left she smiled and thanked me.
We got our delivery of napkins, unloaded the pallet and put all away.
Specials: n/a
3 Staff members that stood out (why/how):
too slow for anyone to stand out
new kids notes:
-Angela did very well today however it was a really slow shift. she was very fast and made no mistakes.
-Kody- i coached him on consolidating his actions and trying to work on ways for him to pick up the pace a little. He is very slow and doesn't show any urgency.
Any VIP's in?
a friend of Kayo's that Kazu knows.
Jess Mcoy
Comps& Void Detail:
Recovery- see above note $6.00
Kome Bucks- $10 Grand open
F&F- Jess Mcoy $4.05
SIN- Kemuri $4.65
SIN- weather up $4.13
SIN- Yellow Jacket $6.45
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1675.00
TY Lunch Sales: 1620.00
+/- : -55.00, -3%
Lunch Covers: 83
Avg PPA: 19.32
Previous Days Labor: 30%
Previous Days Comps: 5%
Controllable Comps: 7.97%
Weather: sunny and beautiful, probably the reason we were so slow
Special events?: n/a
Who worked: Zayn CL1, Kelly S CL2, Angela, Cindy, Naoto Bar, Hiroe FR, Britt H1, Kody SA
Flow of Business, Cuts and Ticket Times:
Very slow lunch today, we never came close to going on a wait...or even half full. We kept waiting for that busy pop but it just never came today. Cut down to three on at 1 pm and went 2 on at 1:30. cut Kody at 1:45 pm. All ticket times were great and all plates went out looking great.
I did have 1 issue with Zayn at the end of service. He got triple sat and forgot to enter in a guests ramen. When she asked if it was going to be much longer Zayn remembered and had it made on the fly. When Zayn went over and apologised but the guest was still a little mad. I sent her out a dessert on the house and delivered it myself. I apologised and let her know that it was just human error and not on purpose and that i would follow with him after the shift. She finally started to turn around and when she left she smiled and thanked me.
We got our delivery of napkins, unloaded the pallet and put all away.
Specials: n/a
3 Staff members that stood out (why/how):
too slow for anyone to stand out
new kids notes:
-Angela did very well today however it was a really slow shift. she was very fast and made no mistakes.
-Kody- i coached him on consolidating his actions and trying to work on ways for him to pick up the pace a little. He is very slow and doesn't show any urgency.
Any VIP's in?
a friend of Kayo's that Kazu knows.
Jess Mcoy
Comps& Void Detail:
Recovery- see above note $6.00
Kome Bucks- $10 Grand open
F&F- Jess Mcoy $4.05
SIN- Kemuri $4.65
SIN- weather up $4.13
SIN- Yellow Jacket $6.45
R&M needs:
86'd items/ need more:
Sunday PM Recap 1/28/18
Written By: Leary
LY Dinner Sales: 4219
TY Dinner Sales: 6006
+/- : +1787, +42%
Dinner Covers: 208
Avg PPA: 28.88
Weather: Beautiful day, coolmidl evening
Special events?:
Who worked:
Lindsey, Cindy, Zayn, Krystin, Clair Cl, Jake SA, Alyssa & Megan H, Hiroe FR, Grace & Johnny Bar, John Cktl
Flow of Business, Cuts and Ticket Times:
Seemed pretty mellow for a Sunday. Maybe the nice weather was keeping folks outside. Not the usual line at the door, but we had a steady trickle of tables walking in and hit a wait a little after 6. Wait grew to about 45 minutes at the peak. Started to slow down by 730, and we came off the wait a little before 8. Cut John at 8. Had another quick little pop of tables shortly after, but it emptied out by 845. Cut Alyssa and 2 on at 850, and 1 on by 930. Ticket times were good. No guest issues.
Had some Ebi Frys looking small and not as breaded. Josh is aware, but I'm guessing it was a prepping issues. Possible we received the wrong shrimp.
Specials:
3 Staff members that stood out (why/how):
-Thanks to Matt for coming back in to help out with the early rush since Angel quit. The kitchen handled the second pop really well.
-Jake is such a solid worker. He's pretty quiet and stoic, but he has a lot of hustle when the pops hit.
-Ellen seemed to do well for her last server train. Had one mishit with the Sansai, but overall she did well.
-Had a long talk with Calir at the end of the shift about stepping up her productivity and section maintenance. There was a little argument from her at first, but I gave her enough examples that she eventually conceded the point and said she would work on improving performance. I also reminded her that this has been the reoccuring conversation that we always come back to, and it would be nice to not have the conversation again.
-Megan did well at the host stand tonight, but left without checking out with me. I'll follow up with her on her next shift.
Any VIP's in?
Annie Ray & Neil
Richard Linklater (maybe he's becoming a regular)
Ellen's Boyfriend
Drew & Co
Comps& Void Detail:
Emp Day Off for Drew & Dusten
$30 Kome Bucks
1 Bday Dessert
Kitchen Error for Ten Zaru Soba-broken noodles
Server misring for Iwashi Sashimi that Clair fat-fingered and didn't catch
Server Misring for an Sansai Nigiri that Ellen misrang
R&M needs:
-I finally remembered my drill and reinstalled the tray holders. The drywall seems pretty weak. I think it's probably a temporary fix until I get a stud finder.
86'd items/ need more:
LY Dinner Sales: 4219
TY Dinner Sales: 6006
+/- : +1787, +42%
Dinner Covers: 208
Avg PPA: 28.88
Weather: Beautiful day, coolmidl evening
Special events?:
Who worked:
Lindsey, Cindy, Zayn, Krystin, Clair Cl, Jake SA, Alyssa & Megan H, Hiroe FR, Grace & Johnny Bar, John Cktl
Flow of Business, Cuts and Ticket Times:
Seemed pretty mellow for a Sunday. Maybe the nice weather was keeping folks outside. Not the usual line at the door, but we had a steady trickle of tables walking in and hit a wait a little after 6. Wait grew to about 45 minutes at the peak. Started to slow down by 730, and we came off the wait a little before 8. Cut John at 8. Had another quick little pop of tables shortly after, but it emptied out by 845. Cut Alyssa and 2 on at 850, and 1 on by 930. Ticket times were good. No guest issues.
Had some Ebi Frys looking small and not as breaded. Josh is aware, but I'm guessing it was a prepping issues. Possible we received the wrong shrimp.
Specials:
3 Staff members that stood out (why/how):
-Thanks to Matt for coming back in to help out with the early rush since Angel quit. The kitchen handled the second pop really well.
-Jake is such a solid worker. He's pretty quiet and stoic, but he has a lot of hustle when the pops hit.
-Ellen seemed to do well for her last server train. Had one mishit with the Sansai, but overall she did well.
-Had a long talk with Calir at the end of the shift about stepping up her productivity and section maintenance. There was a little argument from her at first, but I gave her enough examples that she eventually conceded the point and said she would work on improving performance. I also reminded her that this has been the reoccuring conversation that we always come back to, and it would be nice to not have the conversation again.
-Megan did well at the host stand tonight, but left without checking out with me. I'll follow up with her on her next shift.
Any VIP's in?
Annie Ray & Neil
Richard Linklater (maybe he's becoming a regular)
Ellen's Boyfriend
Drew & Co
Comps& Void Detail:
Emp Day Off for Drew & Dusten
$30 Kome Bucks
1 Bday Dessert
Kitchen Error for Ten Zaru Soba-broken noodles
Server misring for Iwashi Sashimi that Clair fat-fingered and didn't catch
Server Misring for an Sansai Nigiri that Ellen misrang
R&M needs:
-I finally remembered my drill and reinstalled the tray holders. The drywall seems pretty weak. I think it's probably a temporary fix until I get a stud finder.
86'd items/ need more:
Sunday, January 28, 2018
Sunday AM 1/28/18 recap
Written By: Dusten
LY Lunch Sales: 2524
TY Lunch Sales: 3335
+/- : +32%, +$811
Lunch Covers: 161
Avg PPA: 20.71
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 15.12%
Weather: Clear, cool 60's
Special events?: Brennan's last shift with us.
Who worked: Lindsey, Krystin, Kelly D, Sophia CL1, Mandy CL2, Veronica H, Beorn and Kody SA, Brennan training Abe at FR.
Flow of Business, Cuts and Ticket Times: Slow day. We did not fill up. Only a few larger tables walked in. Sushi bar somehow got backed up. Roll times were at 25+ minutes and we weren't full at all. Some tickets were made out of order.
Naoto had two 1-tops at the bar. One guy's sushi lunch came out 11 minutes before his neighbor's alone together roll, that was ordered prior to the sushi lunch. I had to run the lunch because it was dying and that didn't sit well with the hungry gentleman next to him. Sophia also had some rolls take a while around this time. I sent out a couple seared pieces as a peace offering and thanked the respective parties for their patience.
There have been a few complaints from customers regarding our wine pours recently. I heard servers mentioning it the past couple nights, and Sophia had one today. I ran the last glass to the table, asked how everything had been, smiled real big, lingered a bit and bussed a few items. I didn't want to push the woman about her gripes with our portioning, but gave her ample opportunity to voice her opinion. I don't know that anything can our should be done about this. Maybe smaller wine glasses? Kidding. Maybe an 8 oz pour tokusen option? In any case it would be good to be prepared to face such criticism.
We had a slight push around 2pm. I waited until we were pretty well through that and cut Lindsey, Krystin, the Bar section, Beorn and Brennan.
Specials: Everyone was very excited about makanai today!
3 Staff members that stood out (why/how): It just came to my attention at the end of service that Angel has walked out. I didn't see or hear anything from him, however several servers came to me and said he looked upset and said it had been a pleasure working with us and left without eating makanai. Matt was unaware of the situation and I haven't pushed for any further info as of press time.
Abe was very late today. He said his alarm didn't go off or something like that. Wrote him up. As slow as we were and as many training shifts as he has had, I let him take the last hour solo. I kept an eye out for him and asked him a few questions. He says he wasn't told about how to place the rice bowl on the left of the customer. He did know about having the protein facing the customer when delivering lunch plates, however. We went over miso soups and spoons and that sort of thing. Still a little concerning that he says he hadn't be taught this already.
Kody is slow, which is fine for just starting out and learning. I offered some pointers of consolidating actions and bussing tables without killing his back. He's still pretty green. I don't think we needed two Sa's today, but I don't think he would have handled the slow lunch very well on his own.
Mandy is still fussy about having to fill up 2 extra soy sauces and sweep under 4 extra chairs. This is crazy to me. It falls right in line with her work ethic however. Mandy is ambitious when it serves her only, and if it is for the "greater good" she has no interest. She is not the only frequent CL2 with that attitude either.
Wes is applying for housing closer to work and needs to access payroll online or get a stub. I told him Leary would send him the ADP invite to sign-up and sign-in for all of that.
Larry brought by his ID's info. I added that to his file.
Any VIP's in? Somm Rob.
The Grand Poobah of Stubb's BBQ. He was sat in Sophia's section. She mentioned him having authority over all locations and businesses, but wouldn't call him the Director of Operations for some reason.
Comps& Void Detail: 1 aburi hamachi- long ticket time on rolls
2 zato-chi- long ticket time on rolls
$20 Kome bucks from Grand Opening.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2524
TY Lunch Sales: 3335
+/- : +32%, +$811
Lunch Covers: 161
Avg PPA: 20.71
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 15.12%
Weather: Clear, cool 60's
Special events?: Brennan's last shift with us.
Who worked: Lindsey, Krystin, Kelly D, Sophia CL1, Mandy CL2, Veronica H, Beorn and Kody SA, Brennan training Abe at FR.
Flow of Business, Cuts and Ticket Times: Slow day. We did not fill up. Only a few larger tables walked in. Sushi bar somehow got backed up. Roll times were at 25+ minutes and we weren't full at all. Some tickets were made out of order.
Naoto had two 1-tops at the bar. One guy's sushi lunch came out 11 minutes before his neighbor's alone together roll, that was ordered prior to the sushi lunch. I had to run the lunch because it was dying and that didn't sit well with the hungry gentleman next to him. Sophia also had some rolls take a while around this time. I sent out a couple seared pieces as a peace offering and thanked the respective parties for their patience.
There have been a few complaints from customers regarding our wine pours recently. I heard servers mentioning it the past couple nights, and Sophia had one today. I ran the last glass to the table, asked how everything had been, smiled real big, lingered a bit and bussed a few items. I didn't want to push the woman about her gripes with our portioning, but gave her ample opportunity to voice her opinion. I don't know that anything can our should be done about this. Maybe smaller wine glasses? Kidding. Maybe an 8 oz pour tokusen option? In any case it would be good to be prepared to face such criticism.
We had a slight push around 2pm. I waited until we were pretty well through that and cut Lindsey, Krystin, the Bar section, Beorn and Brennan.
Specials: Everyone was very excited about makanai today!
3 Staff members that stood out (why/how): It just came to my attention at the end of service that Angel has walked out. I didn't see or hear anything from him, however several servers came to me and said he looked upset and said it had been a pleasure working with us and left without eating makanai. Matt was unaware of the situation and I haven't pushed for any further info as of press time.
Abe was very late today. He said his alarm didn't go off or something like that. Wrote him up. As slow as we were and as many training shifts as he has had, I let him take the last hour solo. I kept an eye out for him and asked him a few questions. He says he wasn't told about how to place the rice bowl on the left of the customer. He did know about having the protein facing the customer when delivering lunch plates, however. We went over miso soups and spoons and that sort of thing. Still a little concerning that he says he hadn't be taught this already.
Kody is slow, which is fine for just starting out and learning. I offered some pointers of consolidating actions and bussing tables without killing his back. He's still pretty green. I don't think we needed two Sa's today, but I don't think he would have handled the slow lunch very well on his own.
Mandy is still fussy about having to fill up 2 extra soy sauces and sweep under 4 extra chairs. This is crazy to me. It falls right in line with her work ethic however. Mandy is ambitious when it serves her only, and if it is for the "greater good" she has no interest. She is not the only frequent CL2 with that attitude either.
Wes is applying for housing closer to work and needs to access payroll online or get a stub. I told him Leary would send him the ADP invite to sign-up and sign-in for all of that.
Larry brought by his ID's info. I added that to his file.
Any VIP's in? Somm Rob.
The Grand Poobah of Stubb's BBQ. He was sat in Sophia's section. She mentioned him having authority over all locations and businesses, but wouldn't call him the Director of Operations for some reason.
Comps& Void Detail: 1 aburi hamachi- long ticket time on rolls
2 zato-chi- long ticket time on rolls
$20 Kome bucks from Grand Opening.
R&M needs:
86'd items/ need more:
Saturday PM 1/27/18 Recap
Written By: Annie
LY Dinner Sales: $7652
TY Dinner Sales: $10899
+/- : +3247 / +42%
Dinner Covers: 317
Avg PPA: $34.38
Weather: Partly sunny, humid and windy.
Special events?: N/A
Who worked: C1: Cindy; C2: Dusten; Angela, John H.; Krystin; Mandy; Naoto & Lindsey at the bar; Beorn & Jake SA's; Hiroe FR; H1: Melody; H2: Veronica; Alyssa training Megan T. on Cocktail
Flow of Business, Cuts and Ticket Times: We went on a wait by 5:30PM. We had a 6 top and an 8 top get on the list before 6PM. By 7PM, we were at 1hr 30mins for anything over a 2 top. We may have overquoted a few 2 tops based on the larger parties, so when we had some become available, people were slow to respond to the text that their table was available. We ended up getting off the wait by 9:40, when I cut the opening busser and the Cocktails. We ended up getting on another small wait for a 6 top and few other tables at 10:18 but off again by 10:41 when we finally sat the last 7 top.
Ticket times went over 20 minutes on the fry station at 5:45. Josh allerted me and I spoke to a few tables. Everyone was totally fine with the exception of a few older ladies who were waiting on an agadashi tofu. They seemed a little annoyed, so Angela and I offered them a dessert, which they were thrilled about. The kitchen also made a mistake with two Kitsune Udons on one of the very first tickets of the night, but the table was fine waiting a few extra moments while they had lots of other items on their table.
There was also a guest that had an issue with a side of rice. They told Dusten that it was mushy. He took it away and told Leary and myself. Leary checked the rice with Vince and they decided that it may have been a little over cooked, but not to the point of mushy. None of us thought that the couple wanted more rice, but they later asked Dusten why they didn't have new rice. A few other items were sent back or not liked and Leary ended up talking to them for awhile about those issues and in general about the move to the new location and Sa-ten and Ni-Kome. Leary comped the few items (Kome set, Yaki-Onigiri, and Zato-ichi) that were troublesome and they left happy.
Specials: N/A
3 Staff members that stood out (why/how):
Mandy mentioned to me during the first pop that Kristin got sat a 5 top and two twos in the time that she (in the PDR) had only been sat one two top. She said that the hosts were maybe not investigating the PDR and only using tables in their direct site. I asked her to let us know when her tables were ready if she felt like the hosts were skipping her in rotation. I then went in and checked her tables out... one had no soy sauce and the other soy sauce was half full. I mentioned that to her and she seemed embarrassed that she was standing around checking out how everyone else was being sat when her own tables weren't perfectly maintained.
It was my first time really working with Vanessa. She's got a great sense of urgency and helped out a lot this evening.
Angela did a great job on her first shift. She is very smooth. She told me at the end of the night that she was upset that she miss-rang a Kome tamago instead of a regular tomago. I told her not to be too hard on herself!
Any VIP's in?
Nick - One of the GC's that worked on the new Kome Build-out
Comps& Void Detail:
I realized that I comped Megan T. and Alyssa's training meals on the same ticket as the BOH/Sushi Bar meals. Sorry!
Free Edamame for Seasonal Promo
$10 Kome Bucks
DNL - Asahi Draft
Recovery for long fry ticket: Taiyaki
Server misring: John forgot to run a card for partial payment on a 4 top that got split 4 ways: $12
Birthday X 1
Recovery: Couple at the sushi bar (Yaki-Onigiri, Kome-Set, Zato-Ichi) see above comments
Server misring: Angela - Kome Tamago
F&F: Nick $8.48
ANA Discount: $9.45
DNL - Smokey Barrel - too sweet
Spill - A guest dropped one of their pork belly nigiri
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7652
TY Dinner Sales: $10899
+/- : +3247 / +42%
Dinner Covers: 317
Avg PPA: $34.38
Weather: Partly sunny, humid and windy.
Special events?: N/A
Who worked: C1: Cindy; C2: Dusten; Angela, John H.; Krystin; Mandy; Naoto & Lindsey at the bar; Beorn & Jake SA's; Hiroe FR; H1: Melody; H2: Veronica; Alyssa training Megan T. on Cocktail
Flow of Business, Cuts and Ticket Times: We went on a wait by 5:30PM. We had a 6 top and an 8 top get on the list before 6PM. By 7PM, we were at 1hr 30mins for anything over a 2 top. We may have overquoted a few 2 tops based on the larger parties, so when we had some become available, people were slow to respond to the text that their table was available. We ended up getting off the wait by 9:40, when I cut the opening busser and the Cocktails. We ended up getting on another small wait for a 6 top and few other tables at 10:18 but off again by 10:41 when we finally sat the last 7 top.
Ticket times went over 20 minutes on the fry station at 5:45. Josh allerted me and I spoke to a few tables. Everyone was totally fine with the exception of a few older ladies who were waiting on an agadashi tofu. They seemed a little annoyed, so Angela and I offered them a dessert, which they were thrilled about. The kitchen also made a mistake with two Kitsune Udons on one of the very first tickets of the night, but the table was fine waiting a few extra moments while they had lots of other items on their table.
There was also a guest that had an issue with a side of rice. They told Dusten that it was mushy. He took it away and told Leary and myself. Leary checked the rice with Vince and they decided that it may have been a little over cooked, but not to the point of mushy. None of us thought that the couple wanted more rice, but they later asked Dusten why they didn't have new rice. A few other items were sent back or not liked and Leary ended up talking to them for awhile about those issues and in general about the move to the new location and Sa-ten and Ni-Kome. Leary comped the few items (Kome set, Yaki-Onigiri, and Zato-ichi) that were troublesome and they left happy.
Specials: N/A
3 Staff members that stood out (why/how):
Mandy mentioned to me during the first pop that Kristin got sat a 5 top and two twos in the time that she (in the PDR) had only been sat one two top. She said that the hosts were maybe not investigating the PDR and only using tables in their direct site. I asked her to let us know when her tables were ready if she felt like the hosts were skipping her in rotation. I then went in and checked her tables out... one had no soy sauce and the other soy sauce was half full. I mentioned that to her and she seemed embarrassed that she was standing around checking out how everyone else was being sat when her own tables weren't perfectly maintained.
It was my first time really working with Vanessa. She's got a great sense of urgency and helped out a lot this evening.
Angela did a great job on her first shift. She is very smooth. She told me at the end of the night that she was upset that she miss-rang a Kome tamago instead of a regular tomago. I told her not to be too hard on herself!
Any VIP's in?
Nick - One of the GC's that worked on the new Kome Build-out
Comps& Void Detail:
I realized that I comped Megan T. and Alyssa's training meals on the same ticket as the BOH/Sushi Bar meals. Sorry!
Free Edamame for Seasonal Promo
$10 Kome Bucks
DNL - Asahi Draft
Recovery for long fry ticket: Taiyaki
Server misring: John forgot to run a card for partial payment on a 4 top that got split 4 ways: $12
Birthday X 1
Recovery: Couple at the sushi bar (Yaki-Onigiri, Kome-Set, Zato-Ichi) see above comments
Server misring: Angela - Kome Tamago
F&F: Nick $8.48
ANA Discount: $9.45
DNL - Smokey Barrel - too sweet
Spill - A guest dropped one of their pork belly nigiri
R&M needs:
86'd items/ need more:
Saturday, January 27, 2018
Saturday AM Recap 1/27/18
Written By: Leary
LY Lunch Sales: 3072
TY Lunch Sales: 3883
+/- : +811, +26%
Lunch Covers: 203
Avg PPA: 19.13
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 3.27%
Weather: Cloudy and some rain here or there
Special events?: Tattoo convention in town, Palmer Garage Sale
Who worked:
Clair, Zayn, Patrick, Sophia, Kelly, Johnny Cl 2, Beorn & Kody SA, Alyssa & Veronica H, Hiroe tr Abe FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was pretty slow for a Saturday. We never filled up or went on a wait. Had a very small pop around 2, but that was about it. Cut Clair at 130 sushi bar was empty and wanted to get Johnny some tables. Cut Zayn and Alyssa at 2, and went 2 on at 230. Ticket times were mostly good. Had a little lag on sushi lunches around 220, and hit some 22-25 minute ticket times. Not that bad of a ticket time, but customer starting asking about them and then the servers got a little antsy. The handful of tables waiting all came up at once, and customers were happy once the food hit the table. No guest issues. Pretty chill day.
I'm starting to agree that maybe Makanai might not make sense for the sushi bar. Maybe the best solution is family meal from the Kitchen on Saturday and Sunday AMs, and
Specials:
3 Staff members that stood out (why/how):
-Great section maintenance and teamwork by Kelly today.
-Abe seemed to be struggling a bit remembering lunch items and recognizing plates in the beginning of the shift, but seemed to get more comfortable at the end of the shift.
-Veronica did well solo for the last hour of the shift.
Any VIP's in?
-John
Comps& Void Detail:
Server Error-Zayn heard and repeated sunomono, the customer wanted tsukemono
R&M needs:
86'd items/ need more:
LY Lunch Sales: 3072
TY Lunch Sales: 3883
+/- : +811, +26%
Lunch Covers: 203
Avg PPA: 19.13
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 3.27%
Weather: Cloudy and some rain here or there
Special events?: Tattoo convention in town, Palmer Garage Sale
Who worked:
Clair, Zayn, Patrick, Sophia, Kelly, Johnny Cl 2, Beorn & Kody SA, Alyssa & Veronica H, Hiroe tr Abe FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was pretty slow for a Saturday. We never filled up or went on a wait. Had a very small pop around 2, but that was about it. Cut Clair at 130 sushi bar was empty and wanted to get Johnny some tables. Cut Zayn and Alyssa at 2, and went 2 on at 230. Ticket times were mostly good. Had a little lag on sushi lunches around 220, and hit some 22-25 minute ticket times. Not that bad of a ticket time, but customer starting asking about them and then the servers got a little antsy. The handful of tables waiting all came up at once, and customers were happy once the food hit the table. No guest issues. Pretty chill day.
I'm starting to agree that maybe Makanai might not make sense for the sushi bar. Maybe the best solution is family meal from the Kitchen on Saturday and Sunday AMs, and
Specials:
3 Staff members that stood out (why/how):
-Great section maintenance and teamwork by Kelly today.
-Abe seemed to be struggling a bit remembering lunch items and recognizing plates in the beginning of the shift, but seemed to get more comfortable at the end of the shift.
-Veronica did well solo for the last hour of the shift.
Any VIP's in?
-John
Comps& Void Detail:
Server Error-Zayn heard and repeated sunomono, the customer wanted tsukemono
R&M needs:
86'd items/ need more:
Friday PM 1/26/18 Recap
Written By: Annie/Leary
LY Dinner Sales: $7272
TY Dinner Sales: $10061
+/- : +$2789 / + 38%
Dinner Covers: 287
Avg PPA: $35.06
Weather: Overcast but warm.
Special events?: N/A
Who worked: C1: Krystin; C2: Dusten; Cindy, Patrick, Sophia, Zayn; Brennan training Abraham on FR; Jake and Beorn SAs; H1: Melody; H2 Megan M.; Cocktail: Alyssa
Flow of Business, Cuts and Ticket Times: Super smooth dinner service. It started off slow with only one two-top within 15 minutes of opening the doors. But it picked up gradually until we were on a wait before 5:40PM hit. We had a 17-top get on the wait list just before 7PM and Melody correctly (with Chelsea's help) quoted them 2-2 1/2 hours. They went somewhere else to wait and we kept them posted via text. We got them all set up and seated by 9:10PM. Throughout that time period, we had a max wait time for 2-tops at 1 hr 45 minutes, a 9-top and many more 3's and 4's.
Ticket times and quality were great from both sushi bar and kitchen. The only major mistake was at the end of the night when the kitchen had 1 yakiniku left. Cindy was unaware and ordered it as part of her meal. I told her that it was not available for staff because there was only one left, so she ordered something else, but Takko made it anyway.
Specials: N/A
3 Staff members that stood out (why/how):
Everyone seemed to be in a pretty great mood tonight. Sophia was able to convert a grumpy family into a happily fed party by the end of their meal. After an initial altercation about bringing in their own wine with Naoto, Sophia said that she would "kill them with kindness," which seemed to work out well in the end.
Alyssa was very organized while cocktailing tonight. She was efficient in letting guests know that she was in the middle of closing out a group of parties and would take their new orders as soon as she was done with that. She was also very vocal when she needed assistance in running rounds of drinks.
The dish crew seemed to be in a really great and helpful mood tonight as well. They were chatting and listening to music but were staying on task and keeping the area looking clean and organized throughout the night.
Abe did well in the window tonight. He has good focus.
Megan M. also did a great job tonight. I did talk to her about being more vocal with her welcoming guests and making sure to thank them when they leave.
Johnny knocked out a bar ticket for the 17-top in under 8 minutes with Leary timing him!
And the Sushi bar got 60 rolls out for the 17-top in record time as well!
Any VIP's in?
Comps& Void Detail:
Birthday X3
Chelsea Employee Day off/Manager Meal
Clair Employee Day off (drinks while waiting and dinner)
F&F for Sophia's friend from highschool
Kitchen Error Yakiniki for Cindy (see above)
Employee Day Off for Daniel
Server Error - Dusten misheard Unagi instead of Iwashi
DNL - Love for Sale
Kome Bucks: $60
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7272
TY Dinner Sales: $10061
+/- : +$2789 / + 38%
Dinner Covers: 287
Avg PPA: $35.06
Weather: Overcast but warm.
Special events?: N/A
Who worked: C1: Krystin; C2: Dusten; Cindy, Patrick, Sophia, Zayn; Brennan training Abraham on FR; Jake and Beorn SAs; H1: Melody; H2 Megan M.; Cocktail: Alyssa
Flow of Business, Cuts and Ticket Times: Super smooth dinner service. It started off slow with only one two-top within 15 minutes of opening the doors. But it picked up gradually until we were on a wait before 5:40PM hit. We had a 17-top get on the wait list just before 7PM and Melody correctly (with Chelsea's help) quoted them 2-2 1/2 hours. They went somewhere else to wait and we kept them posted via text. We got them all set up and seated by 9:10PM. Throughout that time period, we had a max wait time for 2-tops at 1 hr 45 minutes, a 9-top and many more 3's and 4's.
Ticket times and quality were great from both sushi bar and kitchen. The only major mistake was at the end of the night when the kitchen had 1 yakiniku left. Cindy was unaware and ordered it as part of her meal. I told her that it was not available for staff because there was only one left, so she ordered something else, but Takko made it anyway.
Specials: N/A
3 Staff members that stood out (why/how):
Everyone seemed to be in a pretty great mood tonight. Sophia was able to convert a grumpy family into a happily fed party by the end of their meal. After an initial altercation about bringing in their own wine with Naoto, Sophia said that she would "kill them with kindness," which seemed to work out well in the end.
Alyssa was very organized while cocktailing tonight. She was efficient in letting guests know that she was in the middle of closing out a group of parties and would take their new orders as soon as she was done with that. She was also very vocal when she needed assistance in running rounds of drinks.
The dish crew seemed to be in a really great and helpful mood tonight as well. They were chatting and listening to music but were staying on task and keeping the area looking clean and organized throughout the night.
Abe did well in the window tonight. He has good focus.
Megan M. also did a great job tonight. I did talk to her about being more vocal with her welcoming guests and making sure to thank them when they leave.
Johnny knocked out a bar ticket for the 17-top in under 8 minutes with Leary timing him!
And the Sushi bar got 60 rolls out for the 17-top in record time as well!
Any VIP's in?
Comps& Void Detail:
Birthday X3
Chelsea Employee Day off/Manager Meal
Clair Employee Day off (drinks while waiting and dinner)
F&F for Sophia's friend from highschool
Kitchen Error Yakiniki for Cindy (see above)
Employee Day Off for Daniel
Server Error - Dusten misheard Unagi instead of Iwashi
DNL - Love for Sale
Kome Bucks: $60
R&M needs:
86'd items/ need more:
Friday, January 26, 2018
Fri AM Recap 1/26/18
Written By: Devin Steuerwald
LY Lunch Sales: 1968.00
TY Lunch Sales: 3451.00
+/- : +1483.00, +75%
Lunch Covers: 170
Avg PPA:20.30
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 6.07%
Weather: Cloudy currently the high will be 64
Special events?:n/a
Who worked:
Clair CL1, John H CL2, Sophia, Pat, Kelly S, Krystin, Lindsay bar, Alyssa H1, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Slow start to lunch, we finally filled up and went on a wait a little after 12:30 but it only lasted for a few tables then we came off. We went back on a 3 table wait around 1pm but like before we quickly came off the wait and started to clear out around 1:50. Sushi bar got hit kind of hard towards the end of service, nothing that needed to be comped but a coupe of long ticket times.
We had a sushi lunch sent back because they found bones in their salmon maki roll. I showed Kazu so they could check the rest of the prepared salmon. I spoke to the guest and apologised and told them i took the sushi lunch off their bill, they were happy with that.
Sophia had a guest order the sushi lunch but he meant to order bento box, Sophia repeated the order back and he was just confused. Sophia felt bad for him so she sent him a zato-ichi piece as a gift.
Specials: n/a
3 Staff members that stood out (why/how):
kind of slow no one was really challenged but everyone worked well together
Any VIP's in?
owner of Kula revolving sushi
Comps& Void Detail:
Owner comp- Kayo 17.00
Recovery- 3.50 sushi lunch mistake
Recovery- Bones in salmon maki -12.00
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1968.00
TY Lunch Sales: 3451.00
+/- : +1483.00, +75%
Lunch Covers: 170
Avg PPA:20.30
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 6.07%
Weather: Cloudy currently the high will be 64
Special events?:n/a
Who worked:
Clair CL1, John H CL2, Sophia, Pat, Kelly S, Krystin, Lindsay bar, Alyssa H1, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Slow start to lunch, we finally filled up and went on a wait a little after 12:30 but it only lasted for a few tables then we came off. We went back on a 3 table wait around 1pm but like before we quickly came off the wait and started to clear out around 1:50. Sushi bar got hit kind of hard towards the end of service, nothing that needed to be comped but a coupe of long ticket times.
We had a sushi lunch sent back because they found bones in their salmon maki roll. I showed Kazu so they could check the rest of the prepared salmon. I spoke to the guest and apologised and told them i took the sushi lunch off their bill, they were happy with that.
Sophia had a guest order the sushi lunch but he meant to order bento box, Sophia repeated the order back and he was just confused. Sophia felt bad for him so she sent him a zato-ichi piece as a gift.
Specials: n/a
3 Staff members that stood out (why/how):
kind of slow no one was really challenged but everyone worked well together
Any VIP's in?
owner of Kula revolving sushi
Comps& Void Detail:
Owner comp- Kayo 17.00
Recovery- 3.50 sushi lunch mistake
Recovery- Bones in salmon maki -12.00
R&M needs:
86'd items/ need more:
Thursday PM Recap 1/25/18
Written By: Chelsea (my last one, sniff!)
LY Dinner Sales: $6758
TY Dinner Sales: $8422
+/- : 25% or $1664 over LY
Dinner Covers: 255
Avg PPA: $33.03
Weather: cool-ish!
Special events?: none
Who worked: Kelly S, Patrick, Kelly D, John H, Cindy training Angela and Dusten CL, Alyssa and Veronica Host, Brennan training Abe FR, Beorn SA, Johnny and Naoto Bar.
Flow of Business, Cuts and Ticket Times: Just a trickle upon opening, was hardly half full by 6pm, but then it finally filled up completely and we were on a wait by 6:30. There was a 7 top at first, then there was a 6 and a 5 almost immediately afterward, so it grew to 45m by 6:45 and reached 1 hour by 7:45. It stayed there until just before 9 when it went back down to 35-40m, and we were off the wait by 9:25. Went 2 on then and cut Alyssa and the cocktails as well. Ticket times were long for maki, 20-25 minutes during the rush. Only one comp needed for that.
Specials: none
3 Staff members that stood out (why/how):
- Annie got another guest complaint tonight. Kelly S came up and said one of the tables she just greeted had already asked for a manager. Annie was behind us and heard what she said, and seemed to know what it was about already and told me her story: there was a 2 top waiting for a table and also a drink and by the time she got to them, they seemed irritated and no longer wanted to order with her and would wait for the table. She said she offered them a Topo Chico on the house but that by that time, the woman was even more irritated. I went over to the table and the woman explained that she felt that they were ignored for a very long time, and that when Annie came over, they told her they were not interested in a drink and Annie went on to explain that there were 70 people waiting ahead of her (there were not) and said the same thing about the Topo and the woman explained that she was not interested but that Annie kept pushing on it. Her and her husband both said the hosts were great, but it was just Annie that put them off, as they said she was very rude. I followed up with Annie about it afterward, as she was very concerned. I reminded her that if a customer seems irritated, back off and alert a manager just in case. Also told her to watch her tones, and even pointed it out regarding a similar instance with her earlier in the night. I was back behind the bar filling the dishwasher and Naoto and Johnny were bartending, and Annie went back behind the bar and started messing with the bar's stack of drink tickets they had to make. Naoto asked her to not be there behind the bar and Annie said she was just looking for a ticket. I told her to either ask a manager or one of the bartenders if she needed help, and she said that she wanted to make sure it was rung in right. I told her she can check in Aloha to see how it's been rung in, and she said she was just making sure it was put in the right order (?) she then said "Thanks for your feedback everyone, but I'm just trying to train her and make sure it's done right" to Naoto and I, with her sass tone to it as well. When I followed up with her after the shift, I pointed that out as well and also pointed out that she kept talking over me while I was trying to explain the things to help her (which she did). She seemed concerned by what I was saying and said she'd work on it. I'm hoping it helps, but I know she was on her last strike. The customers were happy overall, they said they come here all the time and it's normally great, which is why they wanted to point out the negative experience they had tonight. I bought their first round of drinks.
- Angela was still doing well. She said after the shift her only concern is the cocktails, as she's not very familiar with them. She took a menu home and said she would like the opportunity to taste the cocktails if she could.
Any VIP's in? Annie F, Spencer's GF, owner of the Grand, owner of Saigon Le Vendeur, Annie F's friends.
Comps& Void Detail: Server Misring x6 sake nigiri (bar), Spill Lambrusco, Guest Changed Mind Asahi (they ordered it from Annie but then decided not to wait), DNL Lambrusco, Recovery Matcha Maker and Natsu no Aki for the table that complained about Annie, Spill Jinjo, FOH Error Negroni, Megan ran it to the wrong place. Guest Changed Mind Spooky roll, it was taking some time and they had to go. Birthday Parfait, Emp Day Off for Annie, $15 Promo Card, FNF for The Grand, Saigon, and Annie's friends.
R&M needs:
86'd items/ need more: katsuo, madai, salmon for employees, takowasa. chelsea!
LY Dinner Sales: $6758
TY Dinner Sales: $8422
+/- : 25% or $1664 over LY
Dinner Covers: 255
Avg PPA: $33.03
Weather: cool-ish!
Special events?: none
Who worked: Kelly S, Patrick, Kelly D, John H, Cindy training Angela and Dusten CL, Alyssa and Veronica Host, Brennan training Abe FR, Beorn SA, Johnny and Naoto Bar.
Flow of Business, Cuts and Ticket Times: Just a trickle upon opening, was hardly half full by 6pm, but then it finally filled up completely and we were on a wait by 6:30. There was a 7 top at first, then there was a 6 and a 5 almost immediately afterward, so it grew to 45m by 6:45 and reached 1 hour by 7:45. It stayed there until just before 9 when it went back down to 35-40m, and we were off the wait by 9:25. Went 2 on then and cut Alyssa and the cocktails as well. Ticket times were long for maki, 20-25 minutes during the rush. Only one comp needed for that.
Specials: none
3 Staff members that stood out (why/how):
- Annie got another guest complaint tonight. Kelly S came up and said one of the tables she just greeted had already asked for a manager. Annie was behind us and heard what she said, and seemed to know what it was about already and told me her story: there was a 2 top waiting for a table and also a drink and by the time she got to them, they seemed irritated and no longer wanted to order with her and would wait for the table. She said she offered them a Topo Chico on the house but that by that time, the woman was even more irritated. I went over to the table and the woman explained that she felt that they were ignored for a very long time, and that when Annie came over, they told her they were not interested in a drink and Annie went on to explain that there were 70 people waiting ahead of her (there were not) and said the same thing about the Topo and the woman explained that she was not interested but that Annie kept pushing on it. Her and her husband both said the hosts were great, but it was just Annie that put them off, as they said she was very rude. I followed up with Annie about it afterward, as she was very concerned. I reminded her that if a customer seems irritated, back off and alert a manager just in case. Also told her to watch her tones, and even pointed it out regarding a similar instance with her earlier in the night. I was back behind the bar filling the dishwasher and Naoto and Johnny were bartending, and Annie went back behind the bar and started messing with the bar's stack of drink tickets they had to make. Naoto asked her to not be there behind the bar and Annie said she was just looking for a ticket. I told her to either ask a manager or one of the bartenders if she needed help, and she said that she wanted to make sure it was rung in right. I told her she can check in Aloha to see how it's been rung in, and she said she was just making sure it was put in the right order (?) she then said "Thanks for your feedback everyone, but I'm just trying to train her and make sure it's done right" to Naoto and I, with her sass tone to it as well. When I followed up with her after the shift, I pointed that out as well and also pointed out that she kept talking over me while I was trying to explain the things to help her (which she did). She seemed concerned by what I was saying and said she'd work on it. I'm hoping it helps, but I know she was on her last strike. The customers were happy overall, they said they come here all the time and it's normally great, which is why they wanted to point out the negative experience they had tonight. I bought their first round of drinks.
- Angela was still doing well. She said after the shift her only concern is the cocktails, as she's not very familiar with them. She took a menu home and said she would like the opportunity to taste the cocktails if she could.
Any VIP's in? Annie F, Spencer's GF, owner of the Grand, owner of Saigon Le Vendeur, Annie F's friends.
Comps& Void Detail: Server Misring x6 sake nigiri (bar), Spill Lambrusco, Guest Changed Mind Asahi (they ordered it from Annie but then decided not to wait), DNL Lambrusco, Recovery Matcha Maker and Natsu no Aki for the table that complained about Annie, Spill Jinjo, FOH Error Negroni, Megan ran it to the wrong place. Guest Changed Mind Spooky roll, it was taking some time and they had to go. Birthday Parfait, Emp Day Off for Annie, $15 Promo Card, FNF for The Grand, Saigon, and Annie's friends.
R&M needs:
86'd items/ need more: katsuo, madai, salmon for employees, takowasa. chelsea!
Thursday, January 25, 2018
Thursday AM 1/25/18 Recap
Written By: Annie/Devin
LY Lunch Sales: $1868
TY Lunch Sales: $2906
+/- : +$1038 / +56%
Lunch Covers: 147
Avg PPA: 19.64
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 1.2%
Weather: Sunny but cool.
Special events?: N/A
Who worked: C1 - Mandi training Ellen; C2 - Lindsey; John H.; Kelly D.; Kelly S.; Naoto on Bar, Brennan FR; Beorn training Kody; Annie Hosting
Flow of Business, Cuts and Ticket Times: Slow and steady start up to a full restaurant at 12:30 and went on a 3 table wait (max wait time 10 minutes) then on again at 12:50. No ticket time issues. Cut down to closers at 1:15PM.
A guest ordered the Karage Teishoku Thai style for lunch. It says on the menu that is an included style with no up-charge, but when wrung in to Aloha, it charges a $1 extra.
Specials: N/A
3 Staff members that stood out (why/how):
There was some confusion at checkout today about whether the bartender (who had a section on the floor) was responsible for refilling their soy sauces, wiping and resetting their tables and sweeping their section. Mandy did not know that as C1, it was her responsibility. Devin talked to both Lindsey and Naoto about it and opinions differed. Maybe some discussion/clarification is needed.
Kody seemed very timid training with Beorn today, but did a great job. I think he's just shy. You can tell he's a service industry person. Beorn pointed out that he was moving a little slowly, so maybe keep an eye on his hustle level.
Melody called in because she had her wisdom teeth pulled and wasn't comfortable coming in on the medication that they gave her. Devin called around and got everything covered with Veronica helping out tonight.
Mandy said that she thinks Ellen is pretty much ready for solo shifts. However, I (and Lindsey had commented during the shift) that Ellen has been pointing things out that she thinks should be done differently. Maybe certain things haven't been fully explained to her yet, so I think we need to make sure that her next couple of follows are as thorough as possible.
Any VIP's in?
Moto from Sa-ten
Owners of King Bee
Rob Somm
Comps& Void Detail:
F&F - Moto: $7.43
F&F - King Bee: $16
Employee Day Off - Daniel from Sa-Ten: $4.95
R&M needs:
The cleaning crew doesn't seem to be wiping down the stainless steel stalls and doors in the bathrooms.
We need to update our new address with payroll. Checks came in addressed to Leary at the old Kome address and Sa-ten was nice enough to have the mailman bring it down the street to us.
86'd items/ need more:
LY Lunch Sales: $1868
TY Lunch Sales: $2906
+/- : +$1038 / +56%
Lunch Covers: 147
Avg PPA: 19.64
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 1.2%
Weather: Sunny but cool.
Special events?: N/A
Who worked: C1 - Mandi training Ellen; C2 - Lindsey; John H.; Kelly D.; Kelly S.; Naoto on Bar, Brennan FR; Beorn training Kody; Annie Hosting
Flow of Business, Cuts and Ticket Times: Slow and steady start up to a full restaurant at 12:30 and went on a 3 table wait (max wait time 10 minutes) then on again at 12:50. No ticket time issues. Cut down to closers at 1:15PM.
A guest ordered the Karage Teishoku Thai style for lunch. It says on the menu that is an included style with no up-charge, but when wrung in to Aloha, it charges a $1 extra.
Specials: N/A
3 Staff members that stood out (why/how):
There was some confusion at checkout today about whether the bartender (who had a section on the floor) was responsible for refilling their soy sauces, wiping and resetting their tables and sweeping their section. Mandy did not know that as C1, it was her responsibility. Devin talked to both Lindsey and Naoto about it and opinions differed. Maybe some discussion/clarification is needed.
Kody seemed very timid training with Beorn today, but did a great job. I think he's just shy. You can tell he's a service industry person. Beorn pointed out that he was moving a little slowly, so maybe keep an eye on his hustle level.
Melody called in because she had her wisdom teeth pulled and wasn't comfortable coming in on the medication that they gave her. Devin called around and got everything covered with Veronica helping out tonight.
Mandy said that she thinks Ellen is pretty much ready for solo shifts. However, I (and Lindsey had commented during the shift) that Ellen has been pointing things out that she thinks should be done differently. Maybe certain things haven't been fully explained to her yet, so I think we need to make sure that her next couple of follows are as thorough as possible.
Any VIP's in?
Moto from Sa-ten
Owners of King Bee
Rob Somm
Comps& Void Detail:
F&F - Moto: $7.43
F&F - King Bee: $16
Employee Day Off - Daniel from Sa-Ten: $4.95
R&M needs:
The cleaning crew doesn't seem to be wiping down the stainless steel stalls and doors in the bathrooms.
We need to update our new address with payroll. Checks came in addressed to Leary at the old Kome address and Sa-ten was nice enough to have the mailman bring it down the street to us.
86'd items/ need more:
Wednesday, January 24, 2018
WED PM Recap (for real this time) 1/24/18
Written By: Devin Steuerwald/ Annie Furhman
LY Dinner Sales: $4312
TY Dinner Sales: $7815
+/- : +81%, +$3503
Dinner Covers: 233
Avg PPA: $33.54
Weather: Warm and sunny, dropping into lower temps after sunset.
Special events?: N/A
Who worked: CL1 - Sophia, CL2 - Mandy, Zayne training Ellen, Dobbins, Lindsey, Camacho and Grace Bartenders, Beorn SA and Brennan FR, H1 - Annie, H2 - Megan M.
Flow of Business, Cuts and Ticket Times:Steady start to the evening with us going on a wait by 6PM. Average wait for 2 ppl was 15 minutes. We did 54 covers between 6-7PM with an average wait of 20-25 minutes. Then 7-8PM was 55 guests with an average wait of 21 minutes. 8-9PM we had 32 guests with an average wait time of 11 minutes. Slowed down by 9PM with only one two-top still waiting. Off wait at 9:20PM. Cut down to closers on and cut H1 @ 9:30PM.
Long ticket time for a Tori Teba that got lost on the kitchen line. Brennan was on top of it and told Devin to run it when it came out. The guests had lots of food on the table when it arrived and hadn't even noticed the wait - no comp necessary.
There was a comp for an over-fried Korokke that hit the table with no actual filling inside. Devin had the kitchen remake the dish and sent the new one out on us. The table was happy with the remake.
Cold Kome fries hit a table towards the end of the night. They ordered a bunch of other food, so they said they didn't need them to be remade. Deving took them off of the bill and the table was happy with everything else.
Specials:N/A
3 Staff members that stood out (why/how):
Give Annie a "do or die" write up based on the negative guest email we got today. Explained to her in detail that we have received many guest complaints about her and if we receive any more that we would be forced to terminate her employment at Kome. She said that she feels that the problem she has is when she is scheduled to do both host and cocktail is when she gets complaints. Going forward she would like to just host or just cocktail. Also she was very apologetic and did not shift any blame.
Jacob was overheard by Beorn in the dish area, dropping the N word. Obviously this is inappropriate, especially in front of the company he was in front of. Devin let Vince know, and Vince is going to follow up with him.
Megan M did outstanding hosting tonight. It did get quite busy at times with a number of 2 tops all clambering around the host stand. She was able to run Rezy with ease, keep her cool and get everyone where they needed to be in a timely and friendly manner.
I (Annie) got to spend some quality time at the host stand tonight during the rush. It was great experience for me both on Rezy and seeing the flow of things from the host perspective. Feeling more confident for sure!
Any VIP's in?
Walker Lukens - Rock Star!!!
Paul Qui
Neil (Both Host Annie and Camacho knew him as a regular)
Our Spec's Rep - Brad
Comps& Void Detail:
Zayn & Ellen Training Meal - $36
Friends & Family 2 Piece Zato-Ichi for Walker Lukens from Devin - $7.00
Friends & Family 2 Piece Zato-Ichi for Ellen's friends - $7.00
F&F - 15% off whole check - &7.95
Employee Day Off: Lindsey's Husband $9.75
Kome Bucks - GC contest $9.75
Birthday - X1 Parfait
F&F Specs Rep Brad - 2 Piece Yojinbo - $7.00
Kitchen Error - Cold Fries (See above)
Recovery - Korokke (See above)
R&M needs: Employee drink shelf and the tray-holders are loose and the screws are coming out of the wall.
86'd items/ need more: Low on Kitchen printer paper and ink cartridges.
86 Texas Sakai towards the end of the night.
LY Dinner Sales: $4312
TY Dinner Sales: $7815
+/- : +81%, +$3503
Dinner Covers: 233
Avg PPA: $33.54
Weather: Warm and sunny, dropping into lower temps after sunset.
Special events?: N/A
Who worked: CL1 - Sophia, CL2 - Mandy, Zayne training Ellen, Dobbins, Lindsey, Camacho and Grace Bartenders, Beorn SA and Brennan FR, H1 - Annie, H2 - Megan M.
Flow of Business, Cuts and Ticket Times:Steady start to the evening with us going on a wait by 6PM. Average wait for 2 ppl was 15 minutes. We did 54 covers between 6-7PM with an average wait of 20-25 minutes. Then 7-8PM was 55 guests with an average wait of 21 minutes. 8-9PM we had 32 guests with an average wait time of 11 minutes. Slowed down by 9PM with only one two-top still waiting. Off wait at 9:20PM. Cut down to closers on and cut H1 @ 9:30PM.
Long ticket time for a Tori Teba that got lost on the kitchen line. Brennan was on top of it and told Devin to run it when it came out. The guests had lots of food on the table when it arrived and hadn't even noticed the wait - no comp necessary.
There was a comp for an over-fried Korokke that hit the table with no actual filling inside. Devin had the kitchen remake the dish and sent the new one out on us. The table was happy with the remake.
Cold Kome fries hit a table towards the end of the night. They ordered a bunch of other food, so they said they didn't need them to be remade. Deving took them off of the bill and the table was happy with everything else.
Specials:N/A
3 Staff members that stood out (why/how):
Give Annie a "do or die" write up based on the negative guest email we got today. Explained to her in detail that we have received many guest complaints about her and if we receive any more that we would be forced to terminate her employment at Kome. She said that she feels that the problem she has is when she is scheduled to do both host and cocktail is when she gets complaints. Going forward she would like to just host or just cocktail. Also she was very apologetic and did not shift any blame.
Jacob was overheard by Beorn in the dish area, dropping the N word. Obviously this is inappropriate, especially in front of the company he was in front of. Devin let Vince know, and Vince is going to follow up with him.
Megan M did outstanding hosting tonight. It did get quite busy at times with a number of 2 tops all clambering around the host stand. She was able to run Rezy with ease, keep her cool and get everyone where they needed to be in a timely and friendly manner.
I (Annie) got to spend some quality time at the host stand tonight during the rush. It was great experience for me both on Rezy and seeing the flow of things from the host perspective. Feeling more confident for sure!
Any VIP's in?
Walker Lukens - Rock Star!!!
Paul Qui
Neil (Both Host Annie and Camacho knew him as a regular)
Our Spec's Rep - Brad
Comps& Void Detail:
Zayn & Ellen Training Meal - $36
Friends & Family 2 Piece Zato-Ichi for Walker Lukens from Devin - $7.00
Friends & Family 2 Piece Zato-Ichi for Ellen's friends - $7.00
F&F - 15% off whole check - &7.95
Employee Day Off: Lindsey's Husband $9.75
Kome Bucks - GC contest $9.75
Birthday - X1 Parfait
F&F Specs Rep Brad - 2 Piece Yojinbo - $7.00
Kitchen Error - Cold Fries (See above)
Recovery - Korokke (See above)
R&M needs: Employee drink shelf and the tray-holders are loose and the screws are coming out of the wall.
86'd items/ need more: Low on Kitchen printer paper and ink cartridges.
86 Texas Sakai towards the end of the night.
Wednesday 1/24/18 A.M.
Written By: Drew
LY Lunch Sales: $1552
TY Lunch Sales: $2254
+/- : +45%
Lunch Covers: 124
Avg PPA: $18.18
Previous Days Labor: 27%
Previous Days Comps: 9%
Controllable Comps: 2.36%
Weather:
Sunny and in the 60's
Special events?:
None that I know
Who worked:
Angela & Sophia (Training), Lindsey, Zayn CL1, Cindy CL2, Camacho BAR, Brittany H, Beorn & Kody SA(Training), Hiroe FR,
Flow of Business, Cuts and Ticket Times:
-Really really really slow lunch. Never went on a wait. Cut Lindsey at 1 and then went down to just the closers at 1:20. There were no complaints and no customer issues that came up.
-Jennifer Hur our reservation called to update her reservation count from 17 people to 15 people.
*Note- Cindy did mention that there was no buttons for adding menma or nori to the ramens.
Specials:
3 Staff members that stood out (why/how):
-No one was really challenged.
-Beorn and Sophia did well training Kody and Angela. They were very thorough.
-Brittany had seated Cindy who was closer 2 in the party room at 60 and Cindy seemed flustered. I talked to Brittany about how it might have made more sense to give that table to Closer 1 because he already had tables in that area, and she said that she had just sat him. What might be the appropriate way to handle this? double seat closer 1 or just make closer 2 go way out of her section.
Any VIP's in?
-Jason(Wine rep)
-Tatsuya Fam. Shehi
Comps& Void Detail:
-$15 Kome Bucks for Lindsey
-Birthday Dessert parfait
-FNF a Camembert and Edamame for Jason
-FNF Ramen Tatsuya Fam
-Birthday Dessert camembert
R&M needs:
86'd items/ need more:
-Only received 1lb of Genmaicha and 1lb of Sencha. Naoto did order the correct amount, which should of been 5lbs each but they misread his message. Invoice is correct for how much they brought. Naoto will follow up with them. In the meantime, the whole order is being kept in the office. Please dont use until issue is resolved.
LY Lunch Sales: $1552
TY Lunch Sales: $2254
+/- : +45%
Lunch Covers: 124
Avg PPA: $18.18
Previous Days Labor: 27%
Previous Days Comps: 9%
Controllable Comps: 2.36%
Weather:
Sunny and in the 60's
Special events?:
None that I know
Who worked:
Angela & Sophia (Training), Lindsey, Zayn CL1, Cindy CL2, Camacho BAR, Brittany H, Beorn & Kody SA(Training), Hiroe FR,
Flow of Business, Cuts and Ticket Times:
-Really really really slow lunch. Never went on a wait. Cut Lindsey at 1 and then went down to just the closers at 1:20. There were no complaints and no customer issues that came up.
-Jennifer Hur our reservation called to update her reservation count from 17 people to 15 people.
*Note- Cindy did mention that there was no buttons for adding menma or nori to the ramens.
Specials:
3 Staff members that stood out (why/how):
-No one was really challenged.
-Beorn and Sophia did well training Kody and Angela. They were very thorough.
-Brittany had seated Cindy who was closer 2 in the party room at 60 and Cindy seemed flustered. I talked to Brittany about how it might have made more sense to give that table to Closer 1 because he already had tables in that area, and she said that she had just sat him. What might be the appropriate way to handle this? double seat closer 1 or just make closer 2 go way out of her section.
Any VIP's in?
-Jason(Wine rep)
-Tatsuya Fam. Shehi
Comps& Void Detail:
-$15 Kome Bucks for Lindsey
-Birthday Dessert parfait
-FNF a Camembert and Edamame for Jason
-FNF Ramen Tatsuya Fam
-Birthday Dessert camembert
R&M needs:
86'd items/ need more:
-Only received 1lb of Genmaicha and 1lb of Sencha. Naoto did order the correct amount, which should of been 5lbs each but they misread his message. Invoice is correct for how much they brought. Naoto will follow up with them. In the meantime, the whole order is being kept in the office. Please dont use until issue is resolved.
Tuesday, January 23, 2018
Tues PM Recap 1/23/18
Written By: Devin Steuerwald
LY Dinner Sales: 4713.00
TY Dinner Sales: 6547.00
+/- : +1834.00, 39%
Dinner Covers: 204
Avg PPA: 32.09
Weather: Partly cloudy currently, its 47
Special events?:n/a
Who worked: Clair CL1, John H CL2, Mandy training Ellen, Kelly D, Kelly S, Jason C and Johnny bar, Annie H1, Veronica H2, Jake SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slower start to tonight, we didn't have a line at the door just a couple of tables. We wound up going on a wait by 6:15, with an average wait time of 20-25 min. By 7pm the wait got up to 45-50 for larger parties and 25 min for 2 tops. We kept having large waves of tables getting up at the same time, and having a lot of open tables to seat all at once. This made cocktailing and quote times difficult tonight. Annie would have to cocktail in waves around helping to seat. We came off the wait at 8:30, but i waited till 9 pm to cut down to three on and I cut H1. Went down to just closers at 9:30. Ticket times were mostly good, see note below, and all dishes went out looking great.
We ran out of wings during service tonight. The kitchen sent out a ticket, with two tori-teba, out only one order and told the waiter, John H, to tell the table the other order would take a little while because they ran out. the table was fine at first but after 20 min started asking for their wings. I went over to the table and spoke with them as the wings were coming out. I wound up taking the wings off the bill for the table for the long wait.
The bar had a table order Name sake sashimi, when it came out, it was very cold, just under frozen. the table sent it back and didn't want it remade. We offered them a dessert as a recovery and they left happy.
Specials:n/a
3 Staff members that stood out (why/how):
Jake had a couple of spills today, nothing bad or that involved a table. I spoke to him after the shift and he told me he has carpal tunnel in his hands and he has had a long week. I told him that we understand spills happen, but to try harder to avoid them.
Mandy trained Ellen tonight and I had her focus on quizzing her on the sushi bar expo. Mandy said she was doing really well identifying the different pieces and rolls. Mandy said that Ellen was very focused on pre bussing and section maintenance, awesome! Mandy did say she seemed a little shy with tables but she should come out of that when she get a little more confidence with the menu.
Any VIP's in?
Comps& Void Detail:
Birthday- X2
Seasonal promo- edamame X1
Training meals- Mandy and Ellen
Emp day off- Alisia from SaTen
Emp day off- Jason C sent his friends out some things $22.50
Kome Bucks- $30
R&M needs:
86'd items/ need more:
uni
Jap. Uni
LY Dinner Sales: 4713.00
TY Dinner Sales: 6547.00
+/- : +1834.00, 39%
Dinner Covers: 204
Avg PPA: 32.09
Weather: Partly cloudy currently, its 47
Special events?:n/a
Who worked: Clair CL1, John H CL2, Mandy training Ellen, Kelly D, Kelly S, Jason C and Johnny bar, Annie H1, Veronica H2, Jake SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slower start to tonight, we didn't have a line at the door just a couple of tables. We wound up going on a wait by 6:15, with an average wait time of 20-25 min. By 7pm the wait got up to 45-50 for larger parties and 25 min for 2 tops. We kept having large waves of tables getting up at the same time, and having a lot of open tables to seat all at once. This made cocktailing and quote times difficult tonight. Annie would have to cocktail in waves around helping to seat. We came off the wait at 8:30, but i waited till 9 pm to cut down to three on and I cut H1. Went down to just closers at 9:30. Ticket times were mostly good, see note below, and all dishes went out looking great.
We ran out of wings during service tonight. The kitchen sent out a ticket, with two tori-teba, out only one order and told the waiter, John H, to tell the table the other order would take a little while because they ran out. the table was fine at first but after 20 min started asking for their wings. I went over to the table and spoke with them as the wings were coming out. I wound up taking the wings off the bill for the table for the long wait.
The bar had a table order Name sake sashimi, when it came out, it was very cold, just under frozen. the table sent it back and didn't want it remade. We offered them a dessert as a recovery and they left happy.
Specials:n/a
3 Staff members that stood out (why/how):
Jake had a couple of spills today, nothing bad or that involved a table. I spoke to him after the shift and he told me he has carpal tunnel in his hands and he has had a long week. I told him that we understand spills happen, but to try harder to avoid them.
Mandy trained Ellen tonight and I had her focus on quizzing her on the sushi bar expo. Mandy said she was doing really well identifying the different pieces and rolls. Mandy said that Ellen was very focused on pre bussing and section maintenance, awesome! Mandy did say she seemed a little shy with tables but she should come out of that when she get a little more confidence with the menu.
Any VIP's in?
Comps& Void Detail:
Birthday- X2
Seasonal promo- edamame X1
Training meals- Mandy and Ellen
Emp day off- Alisia from SaTen
Emp day off- Jason C sent his friends out some things $22.50
Kome Bucks- $30
R&M needs:
86'd items/ need more:
uni
Jap. Uni
Tues AM Recap 1/23/18
Written By: Devin Steuerwald
LY Lunch Sales: 1545.00
TY Lunch Sales: 2583.00
+/- : +1038.00, +67%
Lunch Covers: 131
Avg PPA: 19.72
Previous Days Labor: 29%
Previous Days Comps: 7%
Controllable Comps: 0.98%
Weather: Mostly sunny, the high will be 66
Special events?:n/a
Who worked: Johnny CL1, Kelly S CL2, Mandy training Angela, Kelly D, Krystin Bar, John H FR, Jake SA, Brittany H1
Flow of Business, Cuts and Ticket Times:
nice steady start to the lunch shift with us going on a wait by 12:15. The wait never got over 4 names long and we came off the wait by 1pm. Cut down to closers on at 1:30, we only got a few more tables to end the shift. Ticket times were all mostly good, we had a couple of sushi lunches take a 20+ min but nothing that needed comping or talking to a customer about.
I had a talk with Brittany when she asked me to watch the host stand so she could take a bathroom break. I told her we have had some employees see her in the bathroom on her phone during business hours and she needs to leave her phone put away during work. She didn't take anymore breaks after that.
Specials: n/a
3 Staff members that stood out (why/how):
Mandy trained Angela , she seems to be doing well, asking lots of questions. Mandy said she was doing a good job.
Any VIP's in?
Comps& Void Detail:
Training meal- Angela and mandy
Kome Bucks- $15 holiday bucks
Kome bucks- $10 grand open
Birthday- X1
Ana- $3.45
R&M needs:
86'd items/ need more:
Jap. Uni
Uni
LY Lunch Sales: 1545.00
TY Lunch Sales: 2583.00
+/- : +1038.00, +67%
Lunch Covers: 131
Avg PPA: 19.72
Previous Days Labor: 29%
Previous Days Comps: 7%
Controllable Comps: 0.98%
Weather: Mostly sunny, the high will be 66
Special events?:n/a
Who worked: Johnny CL1, Kelly S CL2, Mandy training Angela, Kelly D, Krystin Bar, John H FR, Jake SA, Brittany H1
Flow of Business, Cuts and Ticket Times:
nice steady start to the lunch shift with us going on a wait by 12:15. The wait never got over 4 names long and we came off the wait by 1pm. Cut down to closers on at 1:30, we only got a few more tables to end the shift. Ticket times were all mostly good, we had a couple of sushi lunches take a 20+ min but nothing that needed comping or talking to a customer about.
I had a talk with Brittany when she asked me to watch the host stand so she could take a bathroom break. I told her we have had some employees see her in the bathroom on her phone during business hours and she needs to leave her phone put away during work. She didn't take anymore breaks after that.
Specials: n/a
3 Staff members that stood out (why/how):
Mandy trained Angela , she seems to be doing well, asking lots of questions. Mandy said she was doing a good job.
Any VIP's in?
Comps& Void Detail:
Training meal- Angela and mandy
Kome Bucks- $15 holiday bucks
Kome bucks- $10 grand open
Birthday- X1
Ana- $3.45
R&M needs:
86'd items/ need more:
Jap. Uni
Uni
Monday, January 22, 2018
Monday PM recap 1/22/17
Written By: Dusten
LY Dinner Sales: 4599
TY Dinner Sales: 7205
+/- : 57% over LY (+2606)
Dinner Covers: 223
Avg PPA: 32.31
Weather: clear skies with a high in the 60's.
Special events?:
Who worked: Kelly D, Zayn, John H, Patrick CL1, Clair CL2, Hiroe training Abe at FR, Jake SA, Megan T training Megan M at Host, Annie Host/Cktl
Flow of Business, Cuts and Ticket Times: Busy night. Gradual build until we went on a wait at about 6:30pm. We slowed at about 9:15, and sat the last table at 9:35pm. There were no food ticket time issues that I was aware of, and nothing was sent back for any reason. Bar got bogged down at the height of service. I stepped in and got some glassware washed and polished, Camacho and Grace switched positions and everything was smooth after that. I cut Zayne, John and the Bar at about 9:20.
Specials:
3 Staff members that stood out (why/how): Demond came into work in a fury and eventually just abandoned his position. Put a bit of a strain on the dish pit, but Aundre stepped in and helped out.
Pretty tired of dealing with Clair's attitude. Nothing I say directly to her about her job performance isn't met with some unsolicited snarky back-talk. She is completely obstinate when it comes to any changes in side work, policy or whatever that may affect her directly. She shaped up towards the end, but there is a pattern to this.
Had to remind Hiroe early on to keep a close eye on Abe when training. It was his first day and she was alone at the Expo window while he ran a poisson cru. Complacency in training leads to poorly performing new employees and frustration for everyone that works directly with them. She did much better the rest of the night.
Grace would have likely done fine on a slower night in the well, or without a section of tables for that matter. But the night as it was definitely proved to be too much for her skill/experience level. She was hard on herself about it, but I told her how i saw it and she felt better about it.
Any VIP's in? Rachel and Carlos, Jason and Susan, Annie F, the Poes,
Comps& Void Detail: Good amount of voids tonight, but either nothing was made or it was resold or reused.
Employee Day off for Annie F, (one tab for drinks during wait, one for dinner tab)
SIN for Shandy Grove People- John ended up cutting them off. Actually pretty proud of him being observant and pro-active about that.
Bday Cheesecake (x2), Fried Ice Cream (x2)
R&M needs: The smoke machine for the smoking sashimi died on us today. Sushi bar was making some for the Poe's and it just stopped working. There's a considerable amount of corrosion around the battery.
86'd items/ need more:
LY Dinner Sales: 4599
TY Dinner Sales: 7205
+/- : 57% over LY (+2606)
Dinner Covers: 223
Avg PPA: 32.31
Weather: clear skies with a high in the 60's.
Special events?:
Who worked: Kelly D, Zayn, John H, Patrick CL1, Clair CL2, Hiroe training Abe at FR, Jake SA, Megan T training Megan M at Host, Annie Host/Cktl
Flow of Business, Cuts and Ticket Times: Busy night. Gradual build until we went on a wait at about 6:30pm. We slowed at about 9:15, and sat the last table at 9:35pm. There were no food ticket time issues that I was aware of, and nothing was sent back for any reason. Bar got bogged down at the height of service. I stepped in and got some glassware washed and polished, Camacho and Grace switched positions and everything was smooth after that. I cut Zayne, John and the Bar at about 9:20.
Specials:
3 Staff members that stood out (why/how): Demond came into work in a fury and eventually just abandoned his position. Put a bit of a strain on the dish pit, but Aundre stepped in and helped out.
Pretty tired of dealing with Clair's attitude. Nothing I say directly to her about her job performance isn't met with some unsolicited snarky back-talk. She is completely obstinate when it comes to any changes in side work, policy or whatever that may affect her directly. She shaped up towards the end, but there is a pattern to this.
Had to remind Hiroe early on to keep a close eye on Abe when training. It was his first day and she was alone at the Expo window while he ran a poisson cru. Complacency in training leads to poorly performing new employees and frustration for everyone that works directly with them. She did much better the rest of the night.
Grace would have likely done fine on a slower night in the well, or without a section of tables for that matter. But the night as it was definitely proved to be too much for her skill/experience level. She was hard on herself about it, but I told her how i saw it and she felt better about it.
Any VIP's in? Rachel and Carlos, Jason and Susan, Annie F, the Poes,
Comps& Void Detail: Good amount of voids tonight, but either nothing was made or it was resold or reused.
Employee Day off for Annie F, (one tab for drinks during wait, one for dinner tab)
SIN for Shandy Grove People- John ended up cutting them off. Actually pretty proud of him being observant and pro-active about that.
Bday Cheesecake (x2), Fried Ice Cream (x2)
R&M needs: The smoke machine for the smoking sashimi died on us today. Sushi bar was making some for the Poe's and it just stopped working. There's a considerable amount of corrosion around the battery.
86'd items/ need more:
Mon AM Recap 1/22/18
Written By: Devin Steuerwald
LY Lunch Sales: 1405.00
TY Lunch Sales: 2202.00
+/- : +797.00, +57%
Lunch Covers: 108
Avg PPA: 20.39
Previous Days Labor: 29%
Previous Days Comps: 4%
Controllable Comps: 1.38%
Weather: Sunny currently the hig will be 65 clear tonight with a low of 38
Special events?: n/a
Who worked: Johnny CL1, Kelly S CL2, Zayn training Ellen, John H, Jason C Bar, Jake SA, Brittany H1, Hiro FR training Abraham.
Flow of Business, Cuts and Ticket Times:
Crickets...very slow today. We came close to going on a wait around 12:30 but then we had tables get up and it cleared out. one of the slower lunch shifts I have seen at the new store. I cut down to three on at 1pm and then down to closers at 1:15. Ticket times were all fast and all plate went out looking great.
We had a guest complain about the pork portion size in his lunch buta kimchi to Johnny. He was on his phone so by the time I could go over and talk to him he was done. when i spoke to him about it he said that there was some pork hiding behind some of the kimchi and that he was ok after all.
Specials: n/a
3 Staff members that stood out (why/how):
Abraham seemed to take to food running well, it wasn't very busy so he didn't get to see that much. but Hiroe made the most of his training by going over the menu with him.
Ellen is doing great at her wait trains, she is going to be a great addition to our team.
Any VIP's in?
Comps& Void Detail:
Server misring- John H, table ordered krab salad, John thought they meant the roll but they wanted the salad.
Training meals for Zane and Ellen
R&M needs:
86'd items/ need more:
Naoto made an ace mart/ staples run and got us, among other things, multifold towels. we were completely out.
LY Lunch Sales: 1405.00
TY Lunch Sales: 2202.00
+/- : +797.00, +57%
Lunch Covers: 108
Avg PPA: 20.39
Previous Days Labor: 29%
Previous Days Comps: 4%
Controllable Comps: 1.38%
Weather: Sunny currently the hig will be 65 clear tonight with a low of 38
Special events?: n/a
Who worked: Johnny CL1, Kelly S CL2, Zayn training Ellen, John H, Jason C Bar, Jake SA, Brittany H1, Hiro FR training Abraham.
Flow of Business, Cuts and Ticket Times:
Crickets...very slow today. We came close to going on a wait around 12:30 but then we had tables get up and it cleared out. one of the slower lunch shifts I have seen at the new store. I cut down to three on at 1pm and then down to closers at 1:15. Ticket times were all fast and all plate went out looking great.
We had a guest complain about the pork portion size in his lunch buta kimchi to Johnny. He was on his phone so by the time I could go over and talk to him he was done. when i spoke to him about it he said that there was some pork hiding behind some of the kimchi and that he was ok after all.
Specials: n/a
3 Staff members that stood out (why/how):
Abraham seemed to take to food running well, it wasn't very busy so he didn't get to see that much. but Hiroe made the most of his training by going over the menu with him.
Ellen is doing great at her wait trains, she is going to be a great addition to our team.
Any VIP's in?
Comps& Void Detail:
Server misring- John H, table ordered krab salad, John thought they meant the roll but they wanted the salad.
Training meals for Zane and Ellen
R&M needs:
86'd items/ need more:
Naoto made an ace mart/ staples run and got us, among other things, multifold towels. we were completely out.
Sunday, January 21, 2018
Sunday PM Recap 1/21/18
Written By: Annie/Leary
LY Dinner Sales:3647
TY Dinner Sales: 6311
+/- : Plus $2664 / Plus 73%
Dinner Covers: 213
Avg PPA: $29.63
Weather: Warm, humid and overcast... but no rain.
Special events?: Last NFL game before the Super Bowl started at 7PM
Who worked: Servers: Krystin, Kelly D., John H., Cindie, Clair CL Grace + Camacho on bar
Hosts: Melody, Megan Training Meghan, Annie was Cocktail, Jake SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
We slowly and evenly filled up by 6PM. Never had more than 30 people on the waitlist. We were off by 8:20 when we sat a 5-top. The 12 top reservation was on time... possibly a sorority. They didn't spend much overall, but were in and out quickly. Slow trickle throughout the rest of the night. Cut down to the two closers at 9:20PM. Ticket times were mostly good but during the initial pop, fry got a little behind. No comps though.
We had a harumaki go out undercooked, get sent back and then went out pretty quickly.
There was a slightly undercooked Hamachi Kama that got sent back. They were happy with the remake when it came out.
Two pieces of maguro got sent back from Scott of the ELM Group. He said it was too chewy to bite through. Leary talked with Kazu about it and they were happy with the two new pieces that got sent out.
3 Staff members that stood out (why/how):
Any VIP's in?
Allison (from Yellowjacket) and sister
Kiefer (The Trivia night host from The Infinite Monkey Theorem) Annie F's friend
Scott from the Elm Group
Comps& Void Detail:
Chicken Karage Comp - Server Error - John H. forgot to ring in.
Birthday - $5.50 for Clair's table, $3.50 for Camacho at the bar
Friends and Family for a friend of Annie's - sent out Fried Ice Cream
Kome Bucks - $45
R&M needs:
86'd items/ need more: Pearl Snap
LY Dinner Sales:3647
TY Dinner Sales: 6311
+/- : Plus $2664 / Plus 73%
Dinner Covers: 213
Avg PPA: $29.63
Weather: Warm, humid and overcast... but no rain.
Special events?: Last NFL game before the Super Bowl started at 7PM
Who worked: Servers: Krystin, Kelly D., John H., Cindie, Clair CL Grace + Camacho on bar
Hosts: Melody, Megan Training Meghan, Annie was Cocktail, Jake SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
We slowly and evenly filled up by 6PM. Never had more than 30 people on the waitlist. We were off by 8:20 when we sat a 5-top. The 12 top reservation was on time... possibly a sorority. They didn't spend much overall, but were in and out quickly. Slow trickle throughout the rest of the night. Cut down to the two closers at 9:20PM. Ticket times were mostly good but during the initial pop, fry got a little behind. No comps though.
We had a harumaki go out undercooked, get sent back and then went out pretty quickly.
There was a slightly undercooked Hamachi Kama that got sent back. They were happy with the remake when it came out.
Two pieces of maguro got sent back from Scott of the ELM Group. He said it was too chewy to bite through. Leary talked with Kazu about it and they were happy with the two new pieces that got sent out.
3 Staff members that stood out (why/how):
Any VIP's in?
Allison (from Yellowjacket) and sister
Kiefer (The Trivia night host from The Infinite Monkey Theorem) Annie F's friend
Scott from the Elm Group
Comps& Void Detail:
Chicken Karage Comp - Server Error - John H. forgot to ring in.
Birthday - $5.50 for Clair's table, $3.50 for Camacho at the bar
Friends and Family for a friend of Annie's - sent out Fried Ice Cream
Kome Bucks - $45
R&M needs:
86'd items/ need more: Pearl Snap
Sunday AM 1/21/18
Written By: Dusten
LY Lunch Sales: 2285
TY Lunch Sales: 3806
+/- : +67%, +$1521
Lunch Covers: 176
Avg PPA: 21.63
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 12.03%
Weather: Overcast and drizzle. 60/s-70's
Special events?: Marathon somewhere's
Who worked: Sophia, Patrick, Krystin, John H, Kelly S cl1, Mandy Cl2, Brennan training Ellen at FR, Veronica and Alyssa Host, Beorn SA
Flow of Business, Cuts and Ticket Times: Sleepy Sunday. We had one party that waited for a table for any amount of time today. Sushi bar seemed more popular than the kitchen. Ticket times for Sushi lunches and a la carte items went to 25 minutes. Now that servers can easily see kitchen tickets vs. sushi bar tickets, it ought to make timing things out a bit more possible. No guest complaints. No major issues. I cut to 3 servers at 2:10pm and let Veronica go at 2:20pm.
Specials: Kohei's last day.
3 Staff members that stood out (why/how): Josh Humphrey and Peter Chen were both late this morning. Their write ups are signed and filed and added to their computer files as well.
Jacob Gibson called into his, 4 pm Age shift tonight at 3:28pm. He said he was in a car accident. He didn't mention being injured, but had to accompany the tow truck driver and wouldn't make it in. I sent Josh and Matt a text about it as they weren't around at the time of his call. I told Jacob to go onto hotschedules to see if he could find anyone to cover for him.
Ellen did well using her downtime to still study the sushi bar in addition to running food. Most of the FOH staff has been very involved in teaching her a thing or two.
Mandy brought me her paperwork, but never said anything about being ready to be checked out. There was a rack of tea cups I'd noticed sitting in the server station prior to this. Even if her side work is done, pretty sure she needs to checked out before taking off correct?
Any VIP's in? Somm Rob, Our TV Dad from our Grand Opening with wife and daughter. A couple other regulars. Victoria Resendez (is that her name- the girl Krystin worked with on some commmercials.) A couple of John's friends.
Comps& Void Detail: None! The only comps were for some nigiri sent his friends and for a glass of rose Sophia got for her post-shift drink.
R&M needs: Is there a better solution to storing washed chopsticks at the end of the night? I feel like leaving them in a quart container with residual moisture overnight is inviting bacteria and mold growth on them.
86'd items/ need more:
LY Lunch Sales: 2285
TY Lunch Sales: 3806
+/- : +67%, +$1521
Lunch Covers: 176
Avg PPA: 21.63
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 12.03%
Weather: Overcast and drizzle. 60/s-70's
Special events?: Marathon somewhere's
Who worked: Sophia, Patrick, Krystin, John H, Kelly S cl1, Mandy Cl2, Brennan training Ellen at FR, Veronica and Alyssa Host, Beorn SA
Flow of Business, Cuts and Ticket Times: Sleepy Sunday. We had one party that waited for a table for any amount of time today. Sushi bar seemed more popular than the kitchen. Ticket times for Sushi lunches and a la carte items went to 25 minutes. Now that servers can easily see kitchen tickets vs. sushi bar tickets, it ought to make timing things out a bit more possible. No guest complaints. No major issues. I cut to 3 servers at 2:10pm and let Veronica go at 2:20pm.
Specials: Kohei's last day.
3 Staff members that stood out (why/how): Josh Humphrey and Peter Chen were both late this morning. Their write ups are signed and filed and added to their computer files as well.
Jacob Gibson called into his, 4 pm Age shift tonight at 3:28pm. He said he was in a car accident. He didn't mention being injured, but had to accompany the tow truck driver and wouldn't make it in. I sent Josh and Matt a text about it as they weren't around at the time of his call. I told Jacob to go onto hotschedules to see if he could find anyone to cover for him.
Ellen did well using her downtime to still study the sushi bar in addition to running food. Most of the FOH staff has been very involved in teaching her a thing or two.
Mandy brought me her paperwork, but never said anything about being ready to be checked out. There was a rack of tea cups I'd noticed sitting in the server station prior to this. Even if her side work is done, pretty sure she needs to checked out before taking off correct?
Any VIP's in? Somm Rob, Our TV Dad from our Grand Opening with wife and daughter. A couple other regulars. Victoria Resendez (is that her name- the girl Krystin worked with on some commmercials.) A couple of John's friends.
Comps& Void Detail: None! The only comps were for some nigiri sent his friends and for a glass of rose Sophia got for her post-shift drink.
R&M needs: Is there a better solution to storing washed chopsticks at the end of the night? I feel like leaving them in a quart container with residual moisture overnight is inviting bacteria and mold growth on them.
86'd items/ need more:
Saturday PM Recap 1/20/18
Written By: Chelsea
LY Dinner Sales: $8452
TY Dinner Sales: $11521
+/- : 36% or $3069 over LY
Dinner Covers: 316
Avg PPA: $36.46
Weather: not too chilly
Special events?: none
Who worked: Clair, Cindy, Zayn, Sophia, Krystin and Dusten CL, Alyssa Cktl, Hiroe training Angela FR, Ellen Sushi Expo, Beorn and Jake SA, Naoto and Johnny Bar.
Flow of Business, Cuts and Ticket Times: Filled up by 5:45, by 6:15 the list was over an hour. There were a couple issues with Megan M adding folks to the list as 2s instead of 4s so there was come confusion but the folks were all long within their wait time, it just jumbled things up for a minute. The wait grew considerably to 1.5 hours pretty quickly and stayed there until 8:30, at the peak there were 93 people on the wait! It finally wound down from there to just about an hour by 9pm, 30m by 9:30, and we were off the wait by 10:15. Cut Angela, Ellen, Alyssa, and the Megans at that time and also went 2 on.
Specials: none
3 Staff members that stood out (why/how):
- Angela is still doing great. She is picking up the items quickly, and is very polite with customers. She could use a bit of spatial awareness still and keeping an eye out for others around her.
- Ellen also did very well, she picked up the sushi items quickly, remembering what was in each roll and item. She took home a menu and said she was ready to study it. She also clocked in wrong and I didn't know how to change it. She clocked in as a server instead of Training. The slip is in the office.
- Everyone else was all hands on deck as usual! Lots of teamwork and I think everyone was being on their best to show off for the new employees!
Any VIP's in? Rachel and Carlos, Sarah from Sa-Ten, owner of Hotel Vegas, Ellen's friend.
Comps& Void Detail: Emp Day Off for Sarah, Birthday dessert, void 2x glass snow maiden, she meant bottles. 2x Lambrusco DNL, it was not sweet enough (two different tables). Guest Changed Mind glass Bride of Fox, Server Misring Agedashi Tofu, they meant to hit baby octopus which is right next to it. Server Misring sm bottle dreamy clouds, they meant large bottle. Spill 2x well tequila, Spill 2x Matcha Maker, FNF for Hotel Vegas, FNF for Ellen's friend, Kome Bucks from Sophia, DNL Eel Box, they love eel but turned out they didn't like the krab salad inside. 1/2 off Grill Salmon Kitchen Error, long ticket time. Customers were only mildly irritated which is why I only took off half.
R&M needs:
86'd items/ need more: uni, toro nigiri/sashimi, pork belly, hamatoro
LY Dinner Sales: $8452
TY Dinner Sales: $11521
+/- : 36% or $3069 over LY
Dinner Covers: 316
Avg PPA: $36.46
Weather: not too chilly
Special events?: none
Who worked: Clair, Cindy, Zayn, Sophia, Krystin and Dusten CL, Alyssa Cktl, Hiroe training Angela FR, Ellen Sushi Expo, Beorn and Jake SA, Naoto and Johnny Bar.
Flow of Business, Cuts and Ticket Times: Filled up by 5:45, by 6:15 the list was over an hour. There were a couple issues with Megan M adding folks to the list as 2s instead of 4s so there was come confusion but the folks were all long within their wait time, it just jumbled things up for a minute. The wait grew considerably to 1.5 hours pretty quickly and stayed there until 8:30, at the peak there were 93 people on the wait! It finally wound down from there to just about an hour by 9pm, 30m by 9:30, and we were off the wait by 10:15. Cut Angela, Ellen, Alyssa, and the Megans at that time and also went 2 on.
Specials: none
3 Staff members that stood out (why/how):
- Angela is still doing great. She is picking up the items quickly, and is very polite with customers. She could use a bit of spatial awareness still and keeping an eye out for others around her.
- Ellen also did very well, she picked up the sushi items quickly, remembering what was in each roll and item. She took home a menu and said she was ready to study it. She also clocked in wrong and I didn't know how to change it. She clocked in as a server instead of Training. The slip is in the office.
- Everyone else was all hands on deck as usual! Lots of teamwork and I think everyone was being on their best to show off for the new employees!
Any VIP's in? Rachel and Carlos, Sarah from Sa-Ten, owner of Hotel Vegas, Ellen's friend.
Comps& Void Detail: Emp Day Off for Sarah, Birthday dessert, void 2x glass snow maiden, she meant bottles. 2x Lambrusco DNL, it was not sweet enough (two different tables). Guest Changed Mind glass Bride of Fox, Server Misring Agedashi Tofu, they meant to hit baby octopus which is right next to it. Server Misring sm bottle dreamy clouds, they meant large bottle. Spill 2x well tequila, Spill 2x Matcha Maker, FNF for Hotel Vegas, FNF for Ellen's friend, Kome Bucks from Sophia, DNL Eel Box, they love eel but turned out they didn't like the krab salad inside. 1/2 off Grill Salmon Kitchen Error, long ticket time. Customers were only mildly irritated which is why I only took off half.
R&M needs:
86'd items/ need more: uni, toro nigiri/sashimi, pork belly, hamatoro
Saturday, January 20, 2018
Saturday AM Recap 1/20/18
Written By: Leary
LY Lunch Sales: 2653
TY Lunch Sales: 3553
+/- : +900, 34%
Lunch Covers: 190
Avg PPA: $18.70
Previous Days Labor: 18%
Previous Days Comps: 7%
Controllable Comps: 7.5%
Weather: Warmer today, but cloudy and a little drizzle
Special events?:
Who worked:
Zayn, Mandy, John H, Pat, Kelly S, Johnny CL, Alyssa & Veronica H, Beorn SA, Hiroe tr with Ellen FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was pretty calm for a Saturday. We were mostly full by noon, and stayed steady until after 2. Never went on wait, and never really had a pop. Several little spurts throughout the day, but never got crazy. Ticket times were solid.
Had a guest order a sushi lunch, and Kelly thought she said an avocado roll. When I delivered it she said she wanted a Tuna Avocado roll. I brought a menu to make sure I reordered the correct roll, and she asked for a dynamite roll. She later told Kelly she didn't care for it, and gave it back. I took $7 off the tab for the roll, and comped the avocado roll. I went by to check on the lady, and she still seemed unhappy. I asked if we could get anything else instead, but she said no.
Had a customer send back an edamame to John H, and point out a noodle in there. John showed me and I followed up with the kitchen. We had a remake working when I followed up with the table, but the guy said he didn't want another one. I apologized for for the noodle, and explained how the edamame is boiled in the noodle cooker. He told me he was pretty sure it was an inch worm, and he saw it move. I let him know that I saw the edamame before we discarded it, and it definitely was a ramen noodle. He seemed skeptical, and I let him know even if there was a worm in there it wouldn't survive the boiling, but I was certain it was a ramen noodle. They said everything else came out good.
Specials:
3 Staff members that stood out (why/how):
-Ellen did well with her food running train. It wasn't too busy today but she very comfortable running the food and interacting with guests.
-Followed up with Kelly about properly transferring tables. Someone informed me yesterday that she was under the impression that servers could transfer to each other, but not to themselves.
-Followed up with Beorn Organizing the chairs when resetting a table. Annie pointed it out during service.
-Still having an issue with servers stacking like dishes in the dish area. Let's talk about it in pre-shift and remind the servers to organize dishes and pull stock on their way back to the server station.
Any VIP's in?
Comps& Void Detail:
-Spill for a Sapporo
-Guest Changed Mind for Avocado Maki
-Kome Bucks for a Dynamite Roll, Sushi lunch but the lady didn't care for the dynamite roll, can't DNL a $ amount so Kome Bucks instead. Please enter the $7 in the DNL category in the P&L tomorrow
-DNL for a Dr. Pepper
-Kitchen Error Edamame
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2653
TY Lunch Sales: 3553
+/- : +900, 34%
Lunch Covers: 190
Avg PPA: $18.70
Previous Days Labor: 18%
Previous Days Comps: 7%
Controllable Comps: 7.5%
Weather: Warmer today, but cloudy and a little drizzle
Special events?:
Who worked:
Zayn, Mandy, John H, Pat, Kelly S, Johnny CL, Alyssa & Veronica H, Beorn SA, Hiroe tr with Ellen FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was pretty calm for a Saturday. We were mostly full by noon, and stayed steady until after 2. Never went on wait, and never really had a pop. Several little spurts throughout the day, but never got crazy. Ticket times were solid.
Had a guest order a sushi lunch, and Kelly thought she said an avocado roll. When I delivered it she said she wanted a Tuna Avocado roll. I brought a menu to make sure I reordered the correct roll, and she asked for a dynamite roll. She later told Kelly she didn't care for it, and gave it back. I took $7 off the tab for the roll, and comped the avocado roll. I went by to check on the lady, and she still seemed unhappy. I asked if we could get anything else instead, but she said no.
Had a customer send back an edamame to John H, and point out a noodle in there. John showed me and I followed up with the kitchen. We had a remake working when I followed up with the table, but the guy said he didn't want another one. I apologized for for the noodle, and explained how the edamame is boiled in the noodle cooker. He told me he was pretty sure it was an inch worm, and he saw it move. I let him know that I saw the edamame before we discarded it, and it definitely was a ramen noodle. He seemed skeptical, and I let him know even if there was a worm in there it wouldn't survive the boiling, but I was certain it was a ramen noodle. They said everything else came out good.
Specials:
3 Staff members that stood out (why/how):
-Ellen did well with her food running train. It wasn't too busy today but she very comfortable running the food and interacting with guests.
-Followed up with Kelly about properly transferring tables. Someone informed me yesterday that she was under the impression that servers could transfer to each other, but not to themselves.
-Followed up with Beorn Organizing the chairs when resetting a table. Annie pointed it out during service.
-Still having an issue with servers stacking like dishes in the dish area. Let's talk about it in pre-shift and remind the servers to organize dishes and pull stock on their way back to the server station.
Any VIP's in?
Comps& Void Detail:
-Spill for a Sapporo
-Guest Changed Mind for Avocado Maki
-Kome Bucks for a Dynamite Roll, Sushi lunch but the lady didn't care for the dynamite roll, can't DNL a $ amount so Kome Bucks instead. Please enter the $7 in the DNL category in the P&L tomorrow
-DNL for a Dr. Pepper
-Kitchen Error Edamame
R&M needs:
86'd items/ need more:
Friday PM Recap 1/19/18
Written By: Chelsea
LY Dinner Sales: $8165
TY Dinner Sales: $10082
+/- : 23% or $1917 over LY
Dinner Covers: 299
Avg PPA: $33.72
Weather: warmer than recently but had an odd haze!
Special events?:
Who worked: John, Krystin, Patrick, Sophia training Angela, Zayn and Dusten CL, Alyssa Cktl, Brennan FR, Beorn and Jake SA, Megan and Melody Host. Naoto and Camacho Bar.
Flow of Business, Cuts and Ticket Times: Just a small line at the door today, pretty much totally full by 5:30 minus two 1 tops, so as a result the wait was just over an hour by 6pm. It stayed there until about 7:30 when it was just at an hour, stayed there until 9pm when it went down to 45m, 30m by 9:30, and we were off the wait by 10. Camacho wasn't feeling good so he was cut at 9:30, at 10 Alyssa and Megan were cut, and at 10:15, we went 2 on and also cut Beorn. Ticket times were overall good minus server errors.
Specials: none
3 Staff members that stood out (why/how):
- Melody didn't check out with me again, and there were about 4 kids cups left in the host stand and a bottle of water. Not sure when the last time was, but let me know if a write up is recommended.
- Angela is doing great. She was picking up on the food very quickly, and asked good questions. Sophia is also a superstar trainer!
- Krystin and Camacho are both not feeling well, just a heads up for the next few shifts. They both held out as well as possible though!
- Among the aprons I found strewn on top of the Asahi kegs, was one with Annie F's manager card/lanyard in it. Probably best not to leave it there.
Any VIP's in? Kelly and Julie, Jason and Susan, Jenni Lee from KVUE, my high school friend Alex who is now bar manager at Clark's, Masa and Yoshi, Hannah/Hana (?) from Sa-Ten, Kayo
Comps& Void Detail: void 2 uni nigiri (86d), FOH Error 2 bluefin/2 sake nigiri, someone else ran them for dusten but must have run them to the wrong place and no one noticed until the customer asked for them. server misring sapporo, alyssa hit it twice. FNF for Jenni. Recovery Kirin, I bought it for the customer because they let us know the nigiri rice was weird, which Toshi and I tasted and it was slightly off but not significantly. Could have been from the bottom of the machine. Seasonal Promo Edamame from Community Impact, Owner Comp for Kayo, FNF for Alex, Spill Calpico-Hi, DNL 12x saketoro. Leary said the customers told him it was fishy, and then he and Toshi tasted it and they were fine, customers didn't want anything else. Odd since it just happened the other day. FNF for Julie, Emp Day off for Kelly, Grand Opening Kome Bucks, Void 2x hamatoro, customers stopped dusten to cancel it before they were made, Server misring Crunchy Dynamite, Dusten meant to hit Dynamite Chicken. 2x birthday Desserts, FNF for Masa and Yoshi, $50 Kome Bucks for an old Mercury card, Emp Day off for Sa-ten, void lg bottle Dreamy Clouds, Alyssa meant to hit small bottle but the big bottle never made it out to the customer so the bar was able to reuse it.
R&M needs:
86'd items/ need more:
- Crunchy flakes. I ordered the Alone Together for my meal and the flakes were terrible and ruined the roll. They were too small and therefore held a lot of the oil, so they were too greasy and soaked in with the sauce too much. The flakes tasted like old cereal, and it was a fresh box. Spencer, Josh, Toshi all tried them and agreed. Matt said the box was made by Aki, please correct as soon as possible! I'm not sure how many rolls those flakes were used on, but I tossed that box out (and also the roll, that's how off it was).
- Josh had a good comment about the sushi bar and sauces. He asked that the servers/food runner have a separate sauce bottle (gogo, unagi, tx green), or to at least not touch the one at the sushi bar. His reasoning was that he's always in gloves and those gloves also touch the food, but then when a server grabs the bottle to pour a sauce (if the sushi bar is too busy) then their hands which have touched credit cards, cash, whatever have now hit the same surface where the sushi chefs will be touching with gloves on. I think he is absolutely right, can we get another set of sauces at the FR station or just have the servers wait for the sushi chefs to pour? I just put a "servers please do not touch" sign on the bottles when he pointed it out and that seemed to work for now.
- Can we add to the server sidework somewhere to empty/rinse that plastic box that holds the Rayu sauces? When I came across it tonight while checking out the closers, the paper towels at the bottom were completely soaked with rayu, and as a result every bottle in the container was saucy on the outside and greasy to the touch. Some of the sauces there are in plastic bottles without caps on the lid tips, but I put clear wrap underneath the lid to keep from spilling (thanks Matt for the tip!)
LY Dinner Sales: $8165
TY Dinner Sales: $10082
+/- : 23% or $1917 over LY
Dinner Covers: 299
Avg PPA: $33.72
Weather: warmer than recently but had an odd haze!
Special events?:
Who worked: John, Krystin, Patrick, Sophia training Angela, Zayn and Dusten CL, Alyssa Cktl, Brennan FR, Beorn and Jake SA, Megan and Melody Host. Naoto and Camacho Bar.
Flow of Business, Cuts and Ticket Times: Just a small line at the door today, pretty much totally full by 5:30 minus two 1 tops, so as a result the wait was just over an hour by 6pm. It stayed there until about 7:30 when it was just at an hour, stayed there until 9pm when it went down to 45m, 30m by 9:30, and we were off the wait by 10. Camacho wasn't feeling good so he was cut at 9:30, at 10 Alyssa and Megan were cut, and at 10:15, we went 2 on and also cut Beorn. Ticket times were overall good minus server errors.
Specials: none
3 Staff members that stood out (why/how):
- Melody didn't check out with me again, and there were about 4 kids cups left in the host stand and a bottle of water. Not sure when the last time was, but let me know if a write up is recommended.
- Angela is doing great. She was picking up on the food very quickly, and asked good questions. Sophia is also a superstar trainer!
- Krystin and Camacho are both not feeling well, just a heads up for the next few shifts. They both held out as well as possible though!
- Among the aprons I found strewn on top of the Asahi kegs, was one with Annie F's manager card/lanyard in it. Probably best not to leave it there.
Any VIP's in? Kelly and Julie, Jason and Susan, Jenni Lee from KVUE, my high school friend Alex who is now bar manager at Clark's, Masa and Yoshi, Hannah/Hana (?) from Sa-Ten, Kayo
Comps& Void Detail: void 2 uni nigiri (86d), FOH Error 2 bluefin/2 sake nigiri, someone else ran them for dusten but must have run them to the wrong place and no one noticed until the customer asked for them. server misring sapporo, alyssa hit it twice. FNF for Jenni. Recovery Kirin, I bought it for the customer because they let us know the nigiri rice was weird, which Toshi and I tasted and it was slightly off but not significantly. Could have been from the bottom of the machine. Seasonal Promo Edamame from Community Impact, Owner Comp for Kayo, FNF for Alex, Spill Calpico-Hi, DNL 12x saketoro. Leary said the customers told him it was fishy, and then he and Toshi tasted it and they were fine, customers didn't want anything else. Odd since it just happened the other day. FNF for Julie, Emp Day off for Kelly, Grand Opening Kome Bucks, Void 2x hamatoro, customers stopped dusten to cancel it before they were made, Server misring Crunchy Dynamite, Dusten meant to hit Dynamite Chicken. 2x birthday Desserts, FNF for Masa and Yoshi, $50 Kome Bucks for an old Mercury card, Emp Day off for Sa-ten, void lg bottle Dreamy Clouds, Alyssa meant to hit small bottle but the big bottle never made it out to the customer so the bar was able to reuse it.
R&M needs:
86'd items/ need more:
- Crunchy flakes. I ordered the Alone Together for my meal and the flakes were terrible and ruined the roll. They were too small and therefore held a lot of the oil, so they were too greasy and soaked in with the sauce too much. The flakes tasted like old cereal, and it was a fresh box. Spencer, Josh, Toshi all tried them and agreed. Matt said the box was made by Aki, please correct as soon as possible! I'm not sure how many rolls those flakes were used on, but I tossed that box out (and also the roll, that's how off it was).
- Josh had a good comment about the sushi bar and sauces. He asked that the servers/food runner have a separate sauce bottle (gogo, unagi, tx green), or to at least not touch the one at the sushi bar. His reasoning was that he's always in gloves and those gloves also touch the food, but then when a server grabs the bottle to pour a sauce (if the sushi bar is too busy) then their hands which have touched credit cards, cash, whatever have now hit the same surface where the sushi chefs will be touching with gloves on. I think he is absolutely right, can we get another set of sauces at the FR station or just have the servers wait for the sushi chefs to pour? I just put a "servers please do not touch" sign on the bottles when he pointed it out and that seemed to work for now.
- Can we add to the server sidework somewhere to empty/rinse that plastic box that holds the Rayu sauces? When I came across it tonight while checking out the closers, the paper towels at the bottom were completely soaked with rayu, and as a result every bottle in the container was saucy on the outside and greasy to the touch. Some of the sauces there are in plastic bottles without caps on the lid tips, but I put clear wrap underneath the lid to keep from spilling (thanks Matt for the tip!)
Friday, January 19, 2018
Friday AM Recap 1/19/18
Written By: Leary
LY Lunch Sales: 2840
TY Lunch Sales: 3715
+/- : +875, +31%
Lunch Covers: 191
Avg PPA: 19.45
Previous Days Labor: 28%
Previous Days Comps: 9%
Controllable Comps: 6.54%
Weather: Cloudy & Chilly, but warming up a bit
Special events?:
Who worked:
John H, Pat, Sophia, Kelly D, Kelly S, Clair Cl, Beorn SA, Alyssa Tr Megan H, Brennan FR, Lindsey Bar
Flow of Business, Cuts and Ticket Times:
It was a solid and steady Friday lunch. Steady trickle of tables at open. Filled up at opened, and full and on a wait by noon. Stayed on a steady 15-20 minute wait most of the shift, and sat the last table on the wait just before 2pm. Ticket times were great. Mostly smooth shift.
John H misheard a guest and rang in a Katsu-don instead of a Lunch Kastu. The remake was made quickly. Gave the Katsu-don to Drew since he came in too late to order lunch.
Managers when checking out the closers, please check table tops when checking out closers, and help me remind the servers that they need to re wipe the tables tops in their section at the end of service.
Specials:
3 Staff members that stood out (why/how):
-Megan seems to be doing well at the host stand. She's very polite, professional, and has a very welcoming presence with guests. I think she'll make a great addition to the host stand.
-Clair was annoyed that I made her stay and help Kelly as the closer. I reminded her and Kelly that closers close together now.
- We received an unfortunate email after lunch service mentioning that an employee filling waters was touching the pitcher to the glass, and how it needed to be addressed because of the recent flu outbreak. I was assuming it was Beorn, but I've talked to him about that months ago. Chelsea told me she's also talked to him about it. I spoke with him before service. Stressed the importance of properly refilling glasses, and let him know that this could not happen again.
Any VIP's in?
-Barth solo at the bar today
-Chusten
Comps& Void Detail:
-FNF for old host Rachel
-Emp Day Off for Chusten
-Seasonal Promo comp for food photos for Chelsea
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2840
TY Lunch Sales: 3715
+/- : +875, +31%
Lunch Covers: 191
Avg PPA: 19.45
Previous Days Labor: 28%
Previous Days Comps: 9%
Controllable Comps: 6.54%
Weather: Cloudy & Chilly, but warming up a bit
Special events?:
Who worked:
John H, Pat, Sophia, Kelly D, Kelly S, Clair Cl, Beorn SA, Alyssa Tr Megan H, Brennan FR, Lindsey Bar
Flow of Business, Cuts and Ticket Times:
It was a solid and steady Friday lunch. Steady trickle of tables at open. Filled up at opened, and full and on a wait by noon. Stayed on a steady 15-20 minute wait most of the shift, and sat the last table on the wait just before 2pm. Ticket times were great. Mostly smooth shift.
John H misheard a guest and rang in a Katsu-don instead of a Lunch Kastu. The remake was made quickly. Gave the Katsu-don to Drew since he came in too late to order lunch.
Managers when checking out the closers, please check table tops when checking out closers, and help me remind the servers that they need to re wipe the tables tops in their section at the end of service.
Specials:
3 Staff members that stood out (why/how):
-Megan seems to be doing well at the host stand. She's very polite, professional, and has a very welcoming presence with guests. I think she'll make a great addition to the host stand.
-Clair was annoyed that I made her stay and help Kelly as the closer. I reminded her and Kelly that closers close together now.
- We received an unfortunate email after lunch service mentioning that an employee filling waters was touching the pitcher to the glass, and how it needed to be addressed because of the recent flu outbreak. I was assuming it was Beorn, but I've talked to him about that months ago. Chelsea told me she's also talked to him about it. I spoke with him before service. Stressed the importance of properly refilling glasses, and let him know that this could not happen again.
Any VIP's in?
-Barth solo at the bar today
-Chusten
Comps& Void Detail:
-FNF for old host Rachel
-Emp Day Off for Chusten
-Seasonal Promo comp for food photos for Chelsea
R&M needs:
86'd items/ need more:
Thursday, January 18, 2018
Thursday PM Recap 1/18/18
Written By: Devin Steuerwald
LY Dinner Sales: 5739.00
TY Dinner Sales: 7555.00
+/- : +1816.00, +32%
Dinner Covers: 259
Avg PPA: 29.17
Weather: Cloudy currently the high will be 45 partly cloudy tonight with a low of 35.
Special events?: n/a
Who worked: Clair CL1, Krystin CL2 training Angela F, Kelly S, Kelly D, John H, Cindy, Brennan train Ellen FR, Beorn SA, Megan T H1, Melody H2
Flow of Business, Cuts and Ticket Times:
Slow start, we didn't go on a wait till about 6pm. Wait stayed pretty small most of the night averaging about 30-35 min. We had a few large parties , a couple of 6's, 1 7 top, and an 8 top. We came off the wait at 8:40, I cut my H1 and CT. at 9 pm I went 3 on. We went back on a small wait for a few tables but came off and stayed off at 9:30. All ticket times were good, with no major issues.
John had a negi hama roll go out with a large fish bone in it. I spoke with the table and they are regulars, they said they love us and they love our food! I apologised and told them we would take that roll off their bill. they left happy,
At the beginning of service we had a Anago nigri and sake toro sashimi sent back( each from a different table) because they were "fishy smelling" I asked Toshi to try them and he thought they were fine. They were both from yesterday's delivery. Leary and myself tried them too and we agree the quality was great.
Johnny had a guest that was told that our miso was vegan last visit, when she ordered it this time Johnny let her know it was not vegan. She was a little upset by this since last time she was told it was vegan and ate it. I went over and spoke with her. I apologized for our mistake and I assured her that we would educate our staff about the miso and i gave her $15 kome bucks and sent her out a piece of Sansai nigiri. She wasn't upset by the end of her meal and she said that she was glad that we would make sure that never happened again.
Specials:n/a
3 Staff members that stood out (why/how):
Krystin did a great job training Angela, who was asking a lot of question and helped run food!
Brennan trained Ellen at FR and they both did a great job as well.
Any VIP's in?
Christina from Daruma
Comps& Void Detail:
FOH error- Krystin ran her roll to the wrong table, so we had it remade. $7
Sushi bar error- bone in negi hama roll $7
Sushi bar error- they made the wrong roll, they made a rock n roll but it should have been a surf n turf
DNL- Anago nigiri $3
DNL- sake toro sashimi- $14
birthday- X3
Emp day off- Christina from Daruma
kome bucks- $15 grand open
kome bucks- $15 recovery (vegan from above notes)
Recovery- sansai nigiri $2
training meal- Krystin and angela $37
R&M needs:
86'd items/ need more:
need more windex
LY Dinner Sales: 5739.00
TY Dinner Sales: 7555.00
+/- : +1816.00, +32%
Dinner Covers: 259
Avg PPA: 29.17
Weather: Cloudy currently the high will be 45 partly cloudy tonight with a low of 35.
Special events?: n/a
Who worked: Clair CL1, Krystin CL2 training Angela F, Kelly S, Kelly D, John H, Cindy, Brennan train Ellen FR, Beorn SA, Megan T H1, Melody H2
Flow of Business, Cuts and Ticket Times:
Slow start, we didn't go on a wait till about 6pm. Wait stayed pretty small most of the night averaging about 30-35 min. We had a few large parties , a couple of 6's, 1 7 top, and an 8 top. We came off the wait at 8:40, I cut my H1 and CT. at 9 pm I went 3 on. We went back on a small wait for a few tables but came off and stayed off at 9:30. All ticket times were good, with no major issues.
John had a negi hama roll go out with a large fish bone in it. I spoke with the table and they are regulars, they said they love us and they love our food! I apologised and told them we would take that roll off their bill. they left happy,
At the beginning of service we had a Anago nigri and sake toro sashimi sent back( each from a different table) because they were "fishy smelling" I asked Toshi to try them and he thought they were fine. They were both from yesterday's delivery. Leary and myself tried them too and we agree the quality was great.
Johnny had a guest that was told that our miso was vegan last visit, when she ordered it this time Johnny let her know it was not vegan. She was a little upset by this since last time she was told it was vegan and ate it. I went over and spoke with her. I apologized for our mistake and I assured her that we would educate our staff about the miso and i gave her $15 kome bucks and sent her out a piece of Sansai nigiri. She wasn't upset by the end of her meal and she said that she was glad that we would make sure that never happened again.
Specials:n/a
3 Staff members that stood out (why/how):
Krystin did a great job training Angela, who was asking a lot of question and helped run food!
Brennan trained Ellen at FR and they both did a great job as well.
Any VIP's in?
Christina from Daruma
Comps& Void Detail:
FOH error- Krystin ran her roll to the wrong table, so we had it remade. $7
Sushi bar error- bone in negi hama roll $7
Sushi bar error- they made the wrong roll, they made a rock n roll but it should have been a surf n turf
DNL- Anago nigiri $3
DNL- sake toro sashimi- $14
birthday- X3
Emp day off- Christina from Daruma
kome bucks- $15 grand open
kome bucks- $15 recovery (vegan from above notes)
Recovery- sansai nigiri $2
training meal- Krystin and angela $37
R&M needs:
86'd items/ need more:
need more windex
Thursday AM Recap 1/18/18
Written By: Devin Steuerwald
LY Lunch Sales: 2305.00
TY Lunch Sales: 2507.00
+/- : +202.00, +9%
Lunch Covers: 141
Avg PPA: 17.78
Previous Days Labor: 27%
Previous Days Comps: 9%
Controllable Comps: 1.68%
Weather: Cloudy Currently The high will be 42
Special events?: n/a
Who worked: Cindy CL1, Kelly D CL2, John H, Krystin training Annie F, Kelly S, Naoto Bar, Annie W H1, Beorn SA, Brennan training Ellen FR
Flow of Business, Cuts and Ticket Times:
Steady start to the shift with us going on a wait at 12:01. We had 2 walk in 6 tops and a walk in 9 top all round 12. We came off the wait at 12:55 and I cut down to just closers at 1:20 and cut Beorn at 1:45 when it all started to clear out. All ticket times were great with no customer issues.
Specials: n/a
3 Staff members that stood out (why/how):
Krystin did a great job training Annie
Brennan said Ellen was doing a great job at FR
Kelly S had a guest come find me after their meal to sing her praises!
Annie W got a few guest compliments given to me.
Jon, new hire from BOH, walked out of his shift today before the start of service.
Any VIP's in?
Michael Phillips AGM of Kemuri
Michael Hsu- Architect of the fairgrounds
rob solm
Comps& Void Detail:
F&F- Mike P- $13
F&F- Michael Hsu $12
Training meal Annie and Krystin
ANA- $6
Server misring- guest said sushi box so kelly rang in bento but he wanted sushi lunch. coached her on repeating back her orders to avoid these mistakes in the future
Kome Bucks- $20 Grand Open
Kome Bucks- $10 ABW
R&M needs:
86'd items/ need more:
Refill tape for the label maker
windex
LY Lunch Sales: 2305.00
TY Lunch Sales: 2507.00
+/- : +202.00, +9%
Lunch Covers: 141
Avg PPA: 17.78
Previous Days Labor: 27%
Previous Days Comps: 9%
Controllable Comps: 1.68%
Weather: Cloudy Currently The high will be 42
Special events?: n/a
Who worked: Cindy CL1, Kelly D CL2, John H, Krystin training Annie F, Kelly S, Naoto Bar, Annie W H1, Beorn SA, Brennan training Ellen FR
Flow of Business, Cuts and Ticket Times:
Steady start to the shift with us going on a wait at 12:01. We had 2 walk in 6 tops and a walk in 9 top all round 12. We came off the wait at 12:55 and I cut down to just closers at 1:20 and cut Beorn at 1:45 when it all started to clear out. All ticket times were great with no customer issues.
Specials: n/a
3 Staff members that stood out (why/how):
Krystin did a great job training Annie
Brennan said Ellen was doing a great job at FR
Kelly S had a guest come find me after their meal to sing her praises!
Annie W got a few guest compliments given to me.
Jon, new hire from BOH, walked out of his shift today before the start of service.
Any VIP's in?
Michael Phillips AGM of Kemuri
Michael Hsu- Architect of the fairgrounds
rob solm
Comps& Void Detail:
F&F- Mike P- $13
F&F- Michael Hsu $12
Training meal Annie and Krystin
ANA- $6
Server misring- guest said sushi box so kelly rang in bento but he wanted sushi lunch. coached her on repeating back her orders to avoid these mistakes in the future
Kome Bucks- $20 Grand Open
Kome Bucks- $10 ABW
R&M needs:
86'd items/ need more:
Refill tape for the label maker
windex
Tue AM/PM recap 1/16/18 (Closed all day for winter storm)
Written By:Kayo
LY Lunch Sales:
TY Lunch Sales:
+/- :
Lunch Covers:
Avg PPA:
LY Dinner Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Flow of Business, Cuts and Ticket Times:
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales:
TY Lunch Sales:
+/- :
Lunch Covers:
Avg PPA:
LY Dinner Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Flow of Business, Cuts and Ticket Times:
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Wednesday, January 17, 2018
Wed PM Recap 1/17/18
Written By: Devin Steuerwald
LY Dinner Sales: 4470.00
TY Dinner Sales: 6417.00
+/- : +1947.00, +44%
Dinner Covers: 199
Avg PPA: 32.25
Weather: Mostly cloudy currently its 31 the high today was 37
Special events?: n/a
Who worked: Sophia CL1 training Annie F, John H CL2, Mandy, Cindy, Zayn Lindsey and Krystin Bar, Beorn SA, Brennan FR, Patty wells H1, Vern H2, Megan H1 Train
Flow of Business, Cuts and Ticket Times:
Started out very slow but started to pick up around 6:30 when we went on a wait. we had a couple of large party walk ups, 5 top at 6:13 and a 6 top at 6:37. The wait stayed pretty small , about 25-30 min. we came off the wait by 8:40. Cut H1 and trainee at 9pm. went 3 on the floor at 9pm as well. Ticket times were mostly good, we did have a back up on the fry station at one point but nothing that needed to be comped or angered any guests.
I had a table send back their Gyoza because they were "burned" I explained they were supposed to be crispy on the one side and steamed on the other, but they said it was a little to "burned" for there taste so I took them off their bill. I followed up with vince who told me he wouldn't have sent it out if it was burnt.
Leary the math on the check out sheet needs to be adjusted, it wasnt subtracting the host tip out
Specials: n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Veronica's friends
Annie's Friends
Comps& Void Detail:
DNL- $4 Gyoza (see above note)
Bday- X2
spill- Naoto tested his dark n stormy drink
F&F- Annie's friend $6
F&F- Veronica's friends $7
Kome Bucks- $15 Grand Open
Training meal- Sophia and Annie $35
R&M needs:
Outside water hose holder is broken and spraying water everywhere when on.
86'd items/ need more:
LY Dinner Sales: 4470.00
TY Dinner Sales: 6417.00
+/- : +1947.00, +44%
Dinner Covers: 199
Avg PPA: 32.25
Weather: Mostly cloudy currently its 31 the high today was 37
Special events?: n/a
Who worked: Sophia CL1 training Annie F, John H CL2, Mandy, Cindy, Zayn Lindsey and Krystin Bar, Beorn SA, Brennan FR, Patty wells H1, Vern H2, Megan H1 Train
Flow of Business, Cuts and Ticket Times:
Started out very slow but started to pick up around 6:30 when we went on a wait. we had a couple of large party walk ups, 5 top at 6:13 and a 6 top at 6:37. The wait stayed pretty small , about 25-30 min. we came off the wait by 8:40. Cut H1 and trainee at 9pm. went 3 on the floor at 9pm as well. Ticket times were mostly good, we did have a back up on the fry station at one point but nothing that needed to be comped or angered any guests.
I had a table send back their Gyoza because they were "burned" I explained they were supposed to be crispy on the one side and steamed on the other, but they said it was a little to "burned" for there taste so I took them off their bill. I followed up with vince who told me he wouldn't have sent it out if it was burnt.
Leary the math on the check out sheet needs to be adjusted, it wasnt subtracting the host tip out
Specials: n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Veronica's friends
Annie's Friends
Comps& Void Detail:
DNL- $4 Gyoza (see above note)
Bday- X2
spill- Naoto tested his dark n stormy drink
F&F- Annie's friend $6
F&F- Veronica's friends $7
Kome Bucks- $15 Grand Open
Training meal- Sophia and Annie $35
R&M needs:
Outside water hose holder is broken and spraying water everywhere when on.
86'd items/ need more:
WED AM Recap 1/17/18
Written By: Devin Steuerwald
LY Lunch Sales: 1431.00
TY Lunch Sales: 2453.00
+/- : +1022.00, +71%
Lunch Covers: 131
Avg PPA: 18.73
Previous Days Labor: jan 15th 22%
Previous Days Comps: 6%
Controllable Comps: 7.73%
Weather: Sunny Currently the high will be 37
Special events?: n/a
Who worked: Johnny CL1, Kelly S CL2, Mandy, Sophia, Cindy, Lindsey Bar, John H training Angela FR, Brittany H1, Beorn SA
Flow of Business, Cuts and Ticket Times:
Slow start to lunch today, we did go on a small wait around 12:30 but we quickly come off of it by 1pm. We had a walk in 10 top towards the end of service. Cut down to just CLs at 1:40. Ticket times were great and all plates went out looking great.
Specials: n/a
3 Staff members that stood out (why/how):
Annie F trained with Sophia and she said she did great, asking lots of questions!
Angela trained with John H at FR. She told me that the shift helped her alot to put a picture with a name and that it helped her studying.
Any VIP's in?
Rod P. -film programmer friend of Devin
Comps& Void Detail:
F&F-Rod P sent out 3 zato-ichi $10.50
Server misring- Cindy thought the guest ordered katsu teishoku but they meant Katsu don
Ecard comp- $100 per Chelsea
Kome bucks- $20 Grand Open
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1431.00
TY Lunch Sales: 2453.00
+/- : +1022.00, +71%
Lunch Covers: 131
Avg PPA: 18.73
Previous Days Labor: jan 15th 22%
Previous Days Comps: 6%
Controllable Comps: 7.73%
Weather: Sunny Currently the high will be 37
Special events?: n/a
Who worked: Johnny CL1, Kelly S CL2, Mandy, Sophia, Cindy, Lindsey Bar, John H training Angela FR, Brittany H1, Beorn SA
Flow of Business, Cuts and Ticket Times:
Slow start to lunch today, we did go on a small wait around 12:30 but we quickly come off of it by 1pm. We had a walk in 10 top towards the end of service. Cut down to just CLs at 1:40. Ticket times were great and all plates went out looking great.
Specials: n/a
3 Staff members that stood out (why/how):
Annie F trained with Sophia and she said she did great, asking lots of questions!
Angela trained with John H at FR. She told me that the shift helped her alot to put a picture with a name and that it helped her studying.
Any VIP's in?
Rod P. -film programmer friend of Devin
Comps& Void Detail:
F&F-Rod P sent out 3 zato-ichi $10.50
Server misring- Cindy thought the guest ordered katsu teishoku but they meant Katsu don
Ecard comp- $100 per Chelsea
Kome bucks- $20 Grand Open
R&M needs:
86'd items/ need more:
Tuesday, January 16, 2018
Monday PM Recap 1/15/18
Written By: Chelsea
LY Dinner Sales: $5639
TY Dinner Sales: $8150
+/- : 45% or $2511 over LY
Dinner Covers: 263
Avg PPA: $30.99
Weather: started out not bad, but got cold and windy towards closing with rain as well.
Special events?: UT game, night before weatherpocalypse 2018
Who worked: Patrick, Kelly D, Kelly S, Mandy, Clair CL, Krystin and Camacho Bar, Hiroe FR, Jake SA, Annie and Megan Host.
Flow of Business, Cuts and Ticket Times: Started out with a line at the door and the rest of the folks followed right after. Totally full by 5:20, including every seat at the sushi bar. Will the weeknight closers be scheduled to come in at opening? It's tough having to go around and reassign every party at the sushi bar to servers that have been quadruple sat. Anyway, the wait hit 45m - 1hr right off the bat, and stayed about there most of the night until around 8-8:15 or so. It went down to 30m by 8:30, and then we were off the wait by 9 but had a few parties trickle in afterward, some put us back on a wait but only for about 5 mins each or so. Went 2 on at 9:15, cut Annie then as well. Ticket times were actually mostly good, aside from server errors.
Specials: none
3 Staff members that stood out (why/how):
- Jake is a machine. He was so fast most of the night, it was crazy (which ended up with an error listed below). I'd look up to a table that was up as of a couple mins before and it'd already be reset. He got stuck a couple times when 3-5 tables would get up all at once, but everyone else was helping him out as best they could. I did see some crumbs left on one table early on and let him know to keep an eye out for it, and then there wasn't another crumb the rest of the night. Really impressed with him tonight.
- Kazu let me know that the rice cooker wasn't cleaned from lunch again, he said it was Johnny that was the lunch closer. Just a note since it happened the other day/night.
- Clair came in at her correct time and caught two seats at the sushi bar that had been reassigned to the Bar before she got there but there was some miscommunication and they didn't get to the two people. She got them set up and let me know, and I asked her to let me know what their check was so I could take something off of it when they were done as an apology. About 20-30 mins later they were gone, and I asked Clair if she'd separated anything off or had Leary do it and she said no, she thought I had already taken care of something, but she hadn't told me when they were done or even close. When I told her about this, she was just like "oh whatever, they seemed cool about it." Thankfully I had already apologized to the table earlier when dropping off some rolls and they were super understanding, but I asked Clair at the end of the night to be more attentive to these things and be a bit more service oriented when service issues come up. She had another similar instance that I can't recall at this time.
- Megan was 35 minutes late, she has a write up in her folder. She misread her schedule and didn't think she was scheduled to work today. Annie did a great job getting the first pop seated and also when she was cocktailing while hosting alone waiting for Megan to arrive.
- Just a note, had a guy call and say that his friends were in here and it was his friend's birthday and he wanted to pay for her tab. He gave me a name I couldn't find and I said sorry but he was welcome to come in and pay for something for them. He called back a little later and said he found out where they were sitting in the restaurant because he got a hold of the person who was there who's birthday it was not. He asked me if he could pay their check over the phone with a credit card and I wasn't really comfortable with it but he kept pushing on it so I said fine. His name was Andrew, phone number 512-660-1514, and the slip is on my checkout. Let me know if this is not ok in the future.
Any VIP's in? Kaya, Kenta (separately with friends), Devin's friend Chris, SIN folks listed below.
Comps& Void Detail: Void Salmon Kama, it was 86'd. Recovery 2 glasses of snow maiden, the couple was outside smoking cigarettes and Jake didn't know and bussed their table but all that was left was about 1/4 bottle of snow maiden which he had thrown out. FNF 2x Zatoichi for Devin's friends, Birthday Zatoichi for a kid that was really into sushi but hadn't had any seared pieces and loved it, Guest Changed Mind Spicy Miso, they meant Veggie. Guest Changed Mind Alone Together, DNL Oolong-Hi, Leary said customer didn't like it. DNL Mango Jango, customer said it was too sweet. Recovery Salmon Skin handroll and 2x Duck FoieGras, Bar forgot to ring them in and the customers didn't receive them until like 50m so Leary took them off their bill. Server Misring Tobiko add quail egg, it was a double ring. Owner Comp for Kenta, Owner Comp for Kaya, Server Payout for a tip for both of those tables, Kome Bucks leftover from a Gift Card? it was from this summer. SIN for Lenoir, 3x Birthday Desserts, SIN for Hotel San Jose, SIN for Bouldin Creek, SIN for Alamo Drafthouse, SIN for Waller Creek Bar (i forgot exactly what its called), FOH Error Seaweed Salad, Bar forgot to run it and customer didn't point it out until the check. $10 Grand Opening Kome Bucks. Void 3x seaweed salad, it was the end of the night and we were out of preportioned ones and the rest was all frozen.
When items are voided, it doesn't show up on the check anymore so it's hard to save those receipts/remember what the item was. Is there a better way to do this? For example, there are 4 miso soups voided by Leary, but I don't have a slip or know how to get one for those to match up on the audit sheet.
R&M needs: the plastic holder for the hose outside that connects the hose on the wall to the hose spinny holder (home depot calls it a hose caddy?) broke off and the bar was unable to get the hose working to spray down the mats.
86'd items/ need more: Salmon kama, hamachi kama, yakitori, karaage for employees.
LY Dinner Sales: $5639
TY Dinner Sales: $8150
+/- : 45% or $2511 over LY
Dinner Covers: 263
Avg PPA: $30.99
Weather: started out not bad, but got cold and windy towards closing with rain as well.
Special events?: UT game, night before weatherpocalypse 2018
Who worked: Patrick, Kelly D, Kelly S, Mandy, Clair CL, Krystin and Camacho Bar, Hiroe FR, Jake SA, Annie and Megan Host.
Flow of Business, Cuts and Ticket Times: Started out with a line at the door and the rest of the folks followed right after. Totally full by 5:20, including every seat at the sushi bar. Will the weeknight closers be scheduled to come in at opening? It's tough having to go around and reassign every party at the sushi bar to servers that have been quadruple sat. Anyway, the wait hit 45m - 1hr right off the bat, and stayed about there most of the night until around 8-8:15 or so. It went down to 30m by 8:30, and then we were off the wait by 9 but had a few parties trickle in afterward, some put us back on a wait but only for about 5 mins each or so. Went 2 on at 9:15, cut Annie then as well. Ticket times were actually mostly good, aside from server errors.
Specials: none
3 Staff members that stood out (why/how):
- Jake is a machine. He was so fast most of the night, it was crazy (which ended up with an error listed below). I'd look up to a table that was up as of a couple mins before and it'd already be reset. He got stuck a couple times when 3-5 tables would get up all at once, but everyone else was helping him out as best they could. I did see some crumbs left on one table early on and let him know to keep an eye out for it, and then there wasn't another crumb the rest of the night. Really impressed with him tonight.
- Kazu let me know that the rice cooker wasn't cleaned from lunch again, he said it was Johnny that was the lunch closer. Just a note since it happened the other day/night.
- Clair came in at her correct time and caught two seats at the sushi bar that had been reassigned to the Bar before she got there but there was some miscommunication and they didn't get to the two people. She got them set up and let me know, and I asked her to let me know what their check was so I could take something off of it when they were done as an apology. About 20-30 mins later they were gone, and I asked Clair if she'd separated anything off or had Leary do it and she said no, she thought I had already taken care of something, but she hadn't told me when they were done or even close. When I told her about this, she was just like "oh whatever, they seemed cool about it." Thankfully I had already apologized to the table earlier when dropping off some rolls and they were super understanding, but I asked Clair at the end of the night to be more attentive to these things and be a bit more service oriented when service issues come up. She had another similar instance that I can't recall at this time.
- Megan was 35 minutes late, she has a write up in her folder. She misread her schedule and didn't think she was scheduled to work today. Annie did a great job getting the first pop seated and also when she was cocktailing while hosting alone waiting for Megan to arrive.
- Just a note, had a guy call and say that his friends were in here and it was his friend's birthday and he wanted to pay for her tab. He gave me a name I couldn't find and I said sorry but he was welcome to come in and pay for something for them. He called back a little later and said he found out where they were sitting in the restaurant because he got a hold of the person who was there who's birthday it was not. He asked me if he could pay their check over the phone with a credit card and I wasn't really comfortable with it but he kept pushing on it so I said fine. His name was Andrew, phone number 512-660-1514, and the slip is on my checkout. Let me know if this is not ok in the future.
Any VIP's in? Kaya, Kenta (separately with friends), Devin's friend Chris, SIN folks listed below.
Comps& Void Detail: Void Salmon Kama, it was 86'd. Recovery 2 glasses of snow maiden, the couple was outside smoking cigarettes and Jake didn't know and bussed their table but all that was left was about 1/4 bottle of snow maiden which he had thrown out. FNF 2x Zatoichi for Devin's friends, Birthday Zatoichi for a kid that was really into sushi but hadn't had any seared pieces and loved it, Guest Changed Mind Spicy Miso, they meant Veggie. Guest Changed Mind Alone Together, DNL Oolong-Hi, Leary said customer didn't like it. DNL Mango Jango, customer said it was too sweet. Recovery Salmon Skin handroll and 2x Duck FoieGras, Bar forgot to ring them in and the customers didn't receive them until like 50m so Leary took them off their bill. Server Misring Tobiko add quail egg, it was a double ring. Owner Comp for Kenta, Owner Comp for Kaya, Server Payout for a tip for both of those tables, Kome Bucks leftover from a Gift Card? it was from this summer. SIN for Lenoir, 3x Birthday Desserts, SIN for Hotel San Jose, SIN for Bouldin Creek, SIN for Alamo Drafthouse, SIN for Waller Creek Bar (i forgot exactly what its called), FOH Error Seaweed Salad, Bar forgot to run it and customer didn't point it out until the check. $10 Grand Opening Kome Bucks. Void 3x seaweed salad, it was the end of the night and we were out of preportioned ones and the rest was all frozen.
When items are voided, it doesn't show up on the check anymore so it's hard to save those receipts/remember what the item was. Is there a better way to do this? For example, there are 4 miso soups voided by Leary, but I don't have a slip or know how to get one for those to match up on the audit sheet.
R&M needs: the plastic holder for the hose outside that connects the hose on the wall to the hose spinny holder (home depot calls it a hose caddy?) broke off and the bar was unable to get the hose working to spray down the mats.
86'd items/ need more: Salmon kama, hamachi kama, yakitori, karaage for employees.
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