Wed Pm Recap 1/3/18

Written By: Devin Steuerwald

LY Dinner Sales: 4636.00
TY Dinner Sales: 7717.00
+/- : +3081.00, +66%
Dinner Covers: 250
Avg PPA: 30.87

Weather: Partly cloudy currently its 37. the high today was 55

Special events?: n/a


Who worked: Brennan FR, Beorn SA, Veronica H1, Annie H2, Sophia CL1, Dusten CL2, Derek, Kelly D, Lindsey, Mandy

Flow of Business, Cuts and Ticket Times:
oh what a night!

We went on a wait by 5:45 stayed on a wait till about 9pm. Average wait time for 2 tops was about 15 min and 25-35 min for 4 tops. we had a 5 top at 5:27 and a 5 top at 7:30. A six top at 8:16 and a 7 top at 9:25. All food went out fast without any complaints. Cut H1 at 9pm and my 2 doubles at 9:15. closed 4 on the floor.

We had 5 top sit tonight while we were on a wait at 33. After their initial order they told us they would have someone joining them. I told them unfortunately the table they were at would not accommodate 6 people and if they wanted to have someone join them, I would need them to pay out at this table and we would have to pout them on the wait to get a larger table. then one of the guests in that party asked to join a random table near them so that there friend could join them. She then started badmouthing the restaurant and staff to this table, very loudly where multiple people on the staff and tables around her heard. I called Elizabeth and we decided to remove them from the restaurant. I dropped their tab for all items they had received and took off everything they had not. they paid out and left without incident. after they left, 32 called me over to thank me for removing them because they were disturbing their meal. I hope this was the right call I felt like if we didn't remove them it was only going to escalate more. I apologised to the table that the girl had "joined" and told them i was sorry that she sat with them and i hope it did not ruin their experience. They told me they were fine they just didn't want to be associated with the table that was being removed.  ** update** Annie just told me when this group was in the lobby they started out as a 4 top, they grew to 5 and we told them we could accommodate that no problem. they then told us they would have a 6th joining them and Annie told them that would add 35-40 min onto their wait. they told Annie that they would call the 6th and tell them nevermind and not to come.

Beron was refilling multaple soy sauce containers and when he was returning them one fell over and knocked another soy sauce off on to a guest ( the lady that has the emotional support dog was with the group) and all over her shirt and jacket, right as she had sat down at their table. needless to say she was not pleased, I gave her Leary's card and told her we would pay for the dry cleaning. I also gave her $30 in Kome Bucks and told her she could use that on her meal tonight. Toshi sent them over some Zato-ichi as a gift. all and all i think they understood accidents happen and that we were very sorry for our mistake.

Specials: $4 namesake from grand opening

3 Staff members that stood out (why/how):


Any VIP's in?

Comps& Void Detail:
Friends and Family- they guy who helped fix the water main came in and said leary told him he gets a free app.
bday dess. X2
Kome Bucks- $4 from Dusten
Kome BUcks- $15 Sophia
Kome Bucks- $10 Grand Opening
R&M needs:

86'd items/ need more: