Saturday PM Recap 1/6/18

Written By: Chelsea

LY Dinner Sales: $6788
TY Dinner Sales: $10110
+/- : 49% or $3322 over LY
Dinner Covers: 318 (is this a record? I think so.)
Avg PPA: $31.79

Weather: not as cold as the last week!

Special events?:

Who worked: Clair, John H, Derek, Krystin, Cindy and Dusten CL, Alyssa Cktl, Brennan FR, Beorn and Jake SA, Megan and Melody Host. Naoto and Johnny Bar.

Flow of Business, Cuts and Ticket Times: Not the usual line at the door, just the 5 pm 10-top. It ended up filling up by 5:40 though, and then we went on a wait shortly afterward. Lots of kids in the early pop, we used every high chair in the house! By 6pm the wait was 45m, and it just grew from there. It was just over an hour by 6:30, reached 1.5 hours by 7, and then hit 2 hours at 7:30, and there were 80 people on the wait. Never seen it get that high! There were some 6-tops in there which brought up the wait time, but of course at least one or two of those ended up no-showing after the wait. Had several tables not show after that, and then the wait dropped to about 1.25 hours by 8:15. It slowed down from here, to 45-50m by 8:45, then down to 30m by 9:30 and we were off the wait by 9:50. Cut Alyssa and Megan at that time, and then cut Beorn and went 2 on at 10:15. Ticket times were good. No complaints or comps on that end.

Specials: none

3 Staff members that stood out (why/how):

- Derek was terminated today. Dusten complained that he couldn't get in to his number on Aloha because Derek was logged in to it to check the sales, which prompted a further investigation by Leary which uncovered that he's been moving items off cash tickets, asking a manager to void them as a double ring or misring or something, and then pocketing the cash. Leary did the termination and will be following up with an email to management.

- It's great to have Megan back. She is doing very well so soon after being back, which is great. She is a bit more assertive than some of the other hosts, but also not in a condescending way! Her quote times are good, speaking with customers is great, and figuring out seating situations is quick and on point. Hooray!

- Jake is a great new SA. He is polite, picking up the job and procedures quickly, and although has somewhat of an aloofness to him, is engaged while on the floor.

Any VIP's in? Devin's friends (Chris), Justin from Sa-Ten

Comps& Void Detail: Emp Day off for Justin, Spill Sapporo, Derek poured it for the customer who then insisted he didn't want it poured and Derek got another one for him, Recovery Edamame, the host stand had one group that they took off the list when they didn't get a response and then they came in and insisted she didn't call out for them and she said that she had, and as a result they were about 20m behind on their quote time. Salmon misring salmon maki from Dusten, $10 "Saturday Closed" Kome Bucks, FNF edamame and tsukemono for Chris, $30 "Devin" Kome Bucks, ANA Discount, Birthday Fried Ice Cream, and then $20 "Gift" Kome Bucks.

R&M needs:

86'd items/ need more: