Friday PM Recap 1/12/18

Written By: Leary

LY Dinner Sales:  7631
TY Dinner Sales:  10544
+/- :  +2913,  +38%
Dinner Covers:  300
Avg PPA:  35.15

Weather: Clear skies and chilly

Special events?:

Who worked:
Zayn, Sophia, Kelly S, Lindsey, Krystin, Dusten Cl, Beorn & Jake SA, Megan & Melody H,
Brennan Tr Angela FR, Alyssa Cktl, Johnny and Jason Bar, Annie at the sushi expo 

Flow of Business, Cuts and Ticket Times:
Only a couple of tables waiting when we opened the doors. Slow trickle at first, but quickly hit a wait by 6. By 7 we were quoting 1:30 - 1:45. Lots of larger walk ins that pushed the wait up. Several tables sat and then would mention it was going to 5 or 6. Also had our last 8pm reservation on a Friday tonight which held up the wait as well. We hit that point of the night around 830 where every name we texted was gone. Started dying off a little earlier than normal. By 930 we just had an 8-top and a 2 5-tops waiting. Sat the last 2 5-tops on the wait a little after 10. Cut Jake, Alyssa, and Megan at 10. Only a couple tables came in the last 45 minutes.

Had an issue with our first reservation that was originally a 15-top. They told Kelly it was going to be 13. They hadn't order food yet so I went and asked if we could pull the 2-top, and rearrange the tables. Not an odd request with the circumstances, and not anything I've ever gotten push back from before. They were instantly concerned about not having enough space. I tried to explain there should be plenty of space, and that we typically go on hour plus waits on a Friday, and I was doing my best to accommodate everyone in the restaurant, but they were not being very understanding, and told me I was starting off their dinner on a very stressful note. I apologized for stressing them out, and asked them to let the server know if we could pull the table. They ended up telling Kelly we could have, and apologized.     

Specials:

3 Staff members that stood out (why/how):
-Angela did well with her food running train. Asked a lot of questions, and seems to be learning quickly.

Any VIP's in?
Jason and Susan

Comps& Void Detail:
-Spill for a Kirin that was dropped, and 2 Thai the room togethers that were made incorrectly.
-Guest Changed Mind for 2 Miso Ramens for a table that wanted Vegan Ramens
-Bday Comp

R&M needs:
-One of the heaters went out tonight. Tried to get it working for awhile, but we started getting busy and I gave up. I'll check it out again in the morning, but it might be done-zo.
-We need blinds and tinting pretty badly. It seems like the angle of the sun is getting worse every day.
-Juicer broke today. Smelled like the engine was burned up. The kitchen was using it, and the bar grabbed it and it was DOA.

86'd items/ need more: