Sunday PM 11.30.14

Written By:Kayo



LY Dinner Sales:$5231
Projected Sales:$5304
TY Dinner Sales:$3896
+/- : :-26% LY: and -$1408 PS
Dinner Covers:146
Avg PPA:$26.68

Weather: warm cloudy

Any Special events going on?:Sun after Thanksgiving, the last day for school holidays

Who worked?:Dusten, Kate, Sayo, Clair, Joel: Hiroe: Ruthy

Flow of Business, Cuts and Ticket Times:Started slow and the wait started around 7pm then went on and off for until about 9pm. 3- 6tops, 1- decided not to wait, over all really mellow night.
Cut Clair and Sayo around 8:45, cut Joel 9pm.
went with Dusten and Kate but no late tables...

Specials?

3 Staff members that stood out (why/how):
Dusten: helped me a lot and almost worked as a head server and taking care of novice manager at the same time! Thank you, Dusten!!
Kate: was busing her tables and always trying to be ahead of the game. It was really helpful since we did not have SA.
Ruthy: she worked well by seating customers and setting up tables, she was handling busy point.


Any VIP's in? Kindo, Neal, Justine and Christine ( with her little boy Max), some industry ppl ( according to Dusten)

Comps& Void Detail: $10 kome bucks from long time ticket. no void tonight. only two makanai discount for kate and Clair who bought couple pcs of nigiri to friends.
******so, here's my question:******
Kate and Clair bought couple of pcs of nigiri to their friends but they brought them up differently.
I asked Dusten and he was trying to explain to Clair but seemed she has her own way to take care of it. Since I was not sure how we have been handling the situation like this, I could not say much tonight but I would like to make sure to discuss about it at next manager meeting and be on the same page.
so here's how they did tonight.
Kate-  bought two pcs of nigiri to her firend. so  she brought these on different ticket and asked me to give her Makanai discount so she can pay later.
Clair- bought two pcs of nigiri too, but instead of opening the separate ticket for this, she left it on the table ticket, and asked me to give them a discount for these two pcs.

And I really would like to know...
1- what servers can do for their friends when they come in? - what they can buy?
2- How the discount will be treated and named?


R&M needs?:

86'd items/ need more?    maybe more china markers.

Sunday AM 11.30.14

Written By: Elizabeth

LY Lunch Sales: $1464
Projected Sales: $ 1615
TY Lunch Sales: $2425
+/- : +66% over LY and +$810 over PS. Who'da guess
Lunch Covers: 153
Avg PPA: $15.85

Weather: warm- low 70's/60's

Any Special events going on?: End of a 4 day weekend for those 9-5'ers

Who worked?: Sayo, Clair, Mandy, Camacho CL. Ruthy H, Jason SA,Ixchel SA

Flow of Business, Cuts and Ticket Times:
Started busy, had about 8 tables right from the start, plus an 11 top in the party room. Then it died down a little around 1:15, but then a 16 top walked in. Half children half adults and I put them at B1/2 and then B4, 5, 6. They were mostly staning around B1 for a while until the food came out and then they sat down and ate. but that put us back on a wait and had a few tables waiting 25 mintues. That rush pushed us well into 2pm and I made cuts around 2:15, down to 2, then cut down to just Jason as 2:45. Honestly I wasn't expecting the business we got today due to last years sales and reading the notes about how slow it was. Tonight is supposed to be busy per LY standards but we'll see. Maybe lunch and dinner flipped.

Specials?

3 Staff members that stood out (why/how):
*Mandy handled the initial 3 table rush very well and delegated what she needed.
*Ixchel is doing better food running. Though she did stab a gyoza ticket for B6 that had not yet been run. Luckily i was back there, saw her do it, and when she came back from running another item asked her about it. Still needs to be aware on what she is doing back there


Any VIP's in?
Several familiar faces in early on in the service. Family that always ends up sitting at A5: dad and 3 kids (usually the mom is there too, but not today), Then an older gentleman and his young child that sit at the sushi bar, then the couple that bough $1000 in GC's on their anniversary last week. As well as Meg, her daughter and a friend.

Comps& Void Detail:
FNF for Alley & Vince's GF. Guest DNL for Vince's GF (she ordered the Alone together, but meant the Endo in NY), other than that, I don't recall any other comps

Everyone sold gift cards this lunch!! Great work. Tonight is the last night of the promo. Have servers pull table tents tonight.

R&M needs?:

86'd items/ need more?

Saturday PM 11.29.14

Written By: Elizabeth

LY Dinner Sales: $5602
Projected Sales:$5980
TY Dinner Sales: $6714
+/- :  +20% LY and +$734 PS (should have reversed my Fri & Sat projections, last night we were short $713!)
Dinner Covers: 233
Avg PPA:  $28.82 (low again!)

Weather: warmer today, windy...oh, like I said earlier.

Any Special events going on?: After Thanksgiving weekend

Who worked?: Joel, Naoto, Sophia, Alex, Dusten CL. Ixchel & Alley host, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
slow to start, but picked up around 7:30, very similar to last night. Went on a wait for a little while, about 30-45 minutes. Had only 1 table wait over their quote time due to another waitlister not responding to their page. They ended up sitting at B1 and I got them some miso soups immediately, which seemed to calm them down. by 9pm we were off the wait and I cut Naoto & Ixchel, and it continued to trickle down to a lull, so I cut down to 2 on at 9:30, and then 1 on at 10:15. I cut Jason SA and Alley around 10:40. I expected another slow night, since Lunch was very similar.

What I did not expect, however, was Cameron's immediate departure. Just to get it on record, tonight at 5pm Cameron came in for her shift and immediately asked to talk to me. Upon closing the office door I said to her "you're quitting aren't you?" expecting the answer to be yes, but then also expecting to hear what her two week notice was. She did say yes, and began explaining to me why she couldn't work here anymore, sort of. She just said she needs to take care of her mental well being and that she just couldn't do it anymore. She was holding her car keys in her hand, and I asked her if she was working her shift tonight and she said no, she's leaving. She quit right on the spot.

So moving forward we have the help of my little Leary Angel on Wednesdays AM & PM and Thursdays AM.  And Dusten will continue to work his 3 manager shifts, I will work open to close on Fridays and Saturdays, and Kayo & Take will pitch in and close on Monday and Tuesday nights. So thank you everyone for your speedy response and ability to adapt to this man-hole sized bump in the road. I really appreciate everyone being so ready to jump in and help in whatever capacity available.

Specials?
Clams: 4
Poisson Cru: 6
Blue Gill Fish: 5

3 Staff members that stood out (why/how):
Everyone was on top of it tonight, I believe given the situation. We stayed positive and focued. Very few mistakes, happy tables, great work from everyone.

Any VIP's in? Ingrid and James, George of RBG & his wife, Dusten's lady friend oooooooooo! ;)

Comps& Void Detail:
Kome bucks, Thinkery 21 for S6, voided Aji (86) voided Love for Sale (Naoto misread his handwriting), Voided Sunomono (The woman meant Tsukemono), makani, FNF for George.

R&M needs?:

86'd items/ need more?
86 Cameron/ need more manager.

Saturday AM 11.29.14

Written By: Elizabeth

LY Lunch Sales: $1637
Projected Sales: $2040
TY Lunch Sales: $1879
+/- : +15% LY and short $161 PS
Lunch Covers:  124
Avg PPA: $15.15 (really low, as it has been all week)

Weather: Warmer, low 70's, but very very windy.

Any Special events going on?: Weekend after Thanksgiving

Who worked?: Camacho, Sayo, Lindsey, Johnny CL> Ruthy host, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
really slow lunch today. I think everyone got their fix yesterday. Or everyone is so pooped from Thanksgiving and Black Friday that they just stayed home today. Early on in the shift I read the notes from last year and it said the same. Slow, no pop. So by 1:05 we still didn't see any significant pop so I cut Sayo, then at 1:20 I cut Lindsey, then 1:45 cut Jason. The sushi bar never filled up. We had one 6 top walk in, regulars but they are 100% Japanese so I don't know anyone's names, but recognize their faces. They are Saturday lunch regulars. Usually only 4 or 5, but today they were 6 so they got the party room, all ordered teishoku's and were low maintenance.

had maybe 5 tables come in during the last hour of service, so Johnny handled it just fine.

Cut Jason SA and Ruthy at 2:30

Specials?

3 Staff members that stood out (why/how):
*Sayo can tend to slip on the details sometimes. Rang in the gyoza and the main course at the same time and the gyoza didn't hit the table until after their lunches. And when I dropped the lunches off, they asked me for a spoon for their Ramen. The other day I had to run spoons to her table for Ramen as well, and told her about it. So she really needs to focus on setting the table up.

*Hiroe always on top of things. Kept herself busy to the very end.

Any VIP's in?
Karen was in for lunch.

Comps& Void Detail:
Voided a Hiyashi for Johnny, S10, changed mind.
Comp'd Gyoza to recovery for Sayo since B2 was really nice about the whole thing.

R&M needs?:

86'd items/ need more?

Friday PM 11.28.14

Written By: Elizabeth

LY Dinner Sales: CLOSED
Projected Sales: $6875
TY Dinner Sales: $6162
+/- : -$713 PS
Dinner Covers: 208
Avg PPA: $29.48

Weather: warmer during the day. Little chilly at night. 75/55

Any Special events going on?: Black Friday 
Who worked?: Johnny. Sophia. Sayo. Camacho. Dusten CL

Flow of Business, Cuts and Ticket Times:

Started out okay. Had the 12 top reso for 6pm in. Initially I thought it was going to be tough, since I spoke with her on the phone earlier in the  week and she was very specific about the menu she emailed, talking about what should hit the table and when. But I think we coursed it out for her really well, and to her liking. They left happy and with plenty of time to seat the 8pm reso. As far as what was going on in the dining room, things remained mellow until 7pm then we started filling up and went on a wait at 7:30. But at was short lived and we were off the wait by 8:30. I cut Lindsey at 8:40 as well as Alley, who ended up being able to come in from Sa-ten.  then I  cut Johnny at 8:45, since his entire section cleared out. At 9pm I cut Sophia since she had only 2 tables sitting still. And at 9:30 I went down to 2, since no new tables were coming in and it was really, really starting to clear out. Tables came on one every 15 minutes. By 9:45 the sushi bar was empty and there were only 8 tables on the restaurant so I cut down to just Dusten. He only got about 4-5 more tables after that as the night came to a lull.


Specials?
Poisson 5
Clams 1

3 Staff members that stood out (why/how): 

*Camacho was doing a great job pre-bussing his section. Every time a table left all I saw was glassware

* Sophia was very proactive about bleaching the mugs since we couldn't on Wed night. and She also took initiative to wipe down the shelf on the asahi/hot sake cart, since she said a lot of those mugs were sticky. Great initiative!!
*Johnny did a great job handling the party room and the B's. I was a little apprehensive at first, but he did a great job.

Any VIP's in? 

Two couples that I talk to every single time but never retain their name.

Comps& Void Detail: 

Dusten had a table at S6 order a tonpei yaki, and and age dashi tofu the tofu came out but then there was a little more lag after that and when Dusten dropped the check they mentioned that they never got it. When I looked for it Daniel said it was just run. Sure enough it was. And it had only been 25 minutes. Granted, it was 25 minutes and that was entirely too long, but in any case. They ate it and I compd it to server error since I didn't feel it was a kitchen error. (Sorry Dusten) 

Voided Glass rihaku dance of discovery, no one stocked it so we didn't have it. 

Voiced Kome fries, not made 

R&M needs?: instead of getting another lock for the ladies room, can we just buy a knob that locks?

86'd items/ need more?

I called HK and left a message. I felt the propane tanks and they are indeed empty. Make sure hosts aren't turning on the tanks in the morning, I think maybe that's why? Otherwise i have no idea how we went through that much propane in that little of time. 

Tuesday 11.25.14

This never posted- it's the second time I've hit publish and it doesn't post. Sorry guys! 
Written By: Elizabeth

LY Lunch Sales: $2127
Projected Sales: $2271
TY Lunch Sales: $1757
+/- : -17% LY and short $514 PS
Lunch Covers: 118
Avg PPA: $14.97

LY Dinner Sales: $4465
Projected Sales: $4613
TY Dinner Sales: $4361
+/- : -2% LY ans -$252 PS
Dinner Covers:159
Avg PPA: $27.43

Weather: Same as yesterday. Chilly in the morning, pleasant in the afternoon, chilly at night.

Any Special events going on?:

Who worked?:
AM: Alex, Johnny, Lindsey, Kate CL. Junko host, Amanda FR, Jason SA
PM: Alex, Kate, Lindsey, Mandy, Clair CL. Ixchel FR, Ruthy host, And umm...Jacob kinda SA'd

So About Jacob. I cut him at 8pm because the ladies were busting there asses to turn tables, and bussing tables and I was wiping and setting and he was falling way behind. At one point I was getting drinks for people waiting in the lobby and he was just standing there. I told him he needs to be moving always. He reminds me of when Jason SA first started. It took me a good 6 months to get that kid to where he is now. He had no sense of urgency or anything. Now look at him. I'm just not sure if I'm ready to do that all over again with Jacob, however.

Flow of Business, Cuts and Ticket Times:
AM: Busy lunch again, but this time we didn't see a pop until about 12:45 and then it trickled out around 1:30. Didn't make cuts until then and the last half hour slowed to the close. Everyone seemed to be in a good rhythm the entire time. Had quite a few familiar faces in, getting their fix before Thanksgiving, and overall a really successful lunch.

PM: Lots of rolls tonight, which seemed to put them in the weeds. We had a few 35-40  minute roll times, and a lot of tables were eating or sharing just rolls, so it was a little tense there for a minute, but we got through it okay. Went on a wait at 6:45 and got off the wait around 8:15. Had a 7 top Reso, and then another walk in 7, and a few 5's. Again, lots of families in from out of town with their locals. Cut down to 2 at 8:45. I was waiting to see if we would get another pop but we didn't. Clair and Alex were the last two on and got a few more tables after cuts. Alex had some talkative tables that put her a little behind, but she was in great spirits all night and I jumped in to help and got her back on track. After I cut Jacob at 8, everyone continued to help out and push to the end. Solid job done by everyone, overall.

Kate sold HD and his wife $1500 in gift cards. Yes, $1500. 15 one-hundred dollar gift cards. Which has now put us deathly low on GC's (we have 34, and one recycled GC) Please try to save any that come back to us. I also need to pick up more GC envelopes, which I will try to do tomorrow.

Specials?
Poisson Cru 7
Clams 4

3 Staff members that stood out (why/how):
*Kazu was awesome at lunch today. He always spots regulars and sends them out a special little piece. Great eye on the sushi bar.

* Kate still needs to put a little more pep in her step at lunch. People want to be in and out and I feel like she drags her feet from time to time

*Mandy did a great job in the Back B's tonight. And she won the Bingo Contest I ran! Great work.

Also, tonight I ran a Bingo game and everyone got really into it. It was fun to see.

Any VIP's in?
HD, Racehl for lunch, Harmon & Wife for lunch.

Comps& Void Detail:
Regular makani comps, did a FNF for Rachel, pretty low comps overall though.

R&M needs?:
I was having major trouble with the heat lamps tonight. There is one that I couldn't get to turn on both last night and tonight, and then the other I had on but it slowly petered out. It also feels like the tanks of propane are both out? Already? How can that be? I'm going to do a little research and find out what the life on those things are but surely they are not 1 week. Maybe we shouldn't open the valve until we're ready to use them? Or maybe just open the valve halfway? I don't know. But in any case, I'll look into it.

86'd items/ need more?
I am going to go to Ace mart tomorrow and pick up stemless flutes as well as gibralt

Friday 11/2814 AM recap

Written By: Dusten

LY Lunch Sales: CLOSED LY
Projected Sales: 2100
TY Lunch Sales: 2312
+/- : beat projections by $212.
Lunch Covers: 134
Avg PPA: 17.25

Weather:Bright and Sunny

Any Special events going on?: Black Friday or National Buy Nothing Day

Who worked?:Clair, Stephanie, Joel, Lynn CL, Ally Host, Ixchel FR and Jonathan SA

Flow of Business, Cuts and Ticket Times: We had lots of large parties today. Party room sat with six tops twice. There were a few more out in the party room. I lost track but I know there were a few 5-tops and an 8 and 7-top group. In the face of all these larger groups we didn't have as many 2-tops. Groups of 3-4 had to wait at times. Most of the larger groups were in and out within an hour.There was confusion regarding what time we closed today which made cuts difficult. At about 1:40pm we decided to go ahead and close by 2pm. I pretty much cut down to Lynn at that point.

Specials?15 bento

3 Staff members that stood out (why/how):
-Ixchel is getting better about food running. I helped run a lot of food which troubles me only that she never really asked for help. I understand with large tables at lunch we have lots of food to be delivered at once. But what if I wasn;t available. Would she rely on the kitchen to ring the bell for her?
-Clair sold $600 in gift cards today
-Stephanie did well today. Nothing I couldn't give her to do seemed to present any problem.

Any VIP's in?Manager at Royal Blue. Kaya and Kenta wandered in for lunch. Must've been some regulars because we had a few people using gift cards and a few people buying them.

Comps& Void Detail:Owner Comp to Kaya and Kenta. Take also took care of Lynn's lunch. Stephanie sold at least 5 bento boxes- Kome bucks for her lunch. FNF as requested by Take for Royal Blue manager.

R&M needs?:

86'd items/ need more?We are running pretty low on the gift cards. There are only a couple of the little envelopes for them and all of 28 uncharged cards at the moment. We don;t appear to have any more plastic cups either.

Wednesday AM & PM recap 11/26/14

Written By: Dusten

LY Lunch Sales: 2032
Projected Sales: 2190
TY Lunch Sales: 2308
+/- :up 14% over LY and $118 over projected.
Lunch Covers: 151... I'm still not 100% on the ipad app so I wouldn't trust that number to be perfectly accurate.
Avg PPA: 15.28

LY Dinner Sales: 5042
Projected Sales: 5560
TY Dinner Sales: 4498
+/- : -$1062 under LY and down 11% from LY
Dinner Covers: 178
Avg PPA: 25.27

Weather: Bright, sunny and cool. Chilly at night but not unbearable.

Any Special events going on?: Day before Thanksgiving.

Who worked?: AM: Lindsey, Kate, Alex, Lynn CL, Amanda FR, annnnnd Megan pulled a no-call no-show, so I guess that's it for her. 
PM: Lindsey, Alex, Amanda, Naoto, Sophia CL, Kaori SA, Ally Hosting and Hiroe FR.

Flow of Business, Cuts and Ticket Times:Started off mellow. Had a couple 6-tops walk in pretty early on. We had two reservations in the party room so everyone else was put on the floor. A few other 5-tops and Sayo came in with 7. Cut Lindsey at 1pm and Alex at around 1:15pm. We got a pretty significant pop in the last 30-45 minutes of lunch. By then I'd cut down to just Kate and Lynn. Kate struggled a bit so I backed of seating her and gave Lynn the bulk of the rush.
Dinner started out tame. We didn't fill up until 7pm. We stayed on wait for an hour and then cleared out nearly half the restaurant. We had another pop a bit later. I wasn't do aggressive with the cuts. Ticket times on rolls were hovering at about 30 minutes. I let Lindsey go at 8:30, Alex at 8:45. I kept Mandy on until the last big table came in at 9pm. I let her take that and then went down to Naoto and Sophia. We actually stayed pretty full and I cut Naoto at 9:45.

Specials? 2 apple pie spring rolls, 17 (!) bento boxes, 6 tsukiji carpaccio, 4 sake clams, 9 poisson cru.

3 Staff members that stood out (why/how):
-Megan's absence certainly stood out.
-Jonathan is still pretty slow, but takes direction very well which is certainly better than no SA. I think he just needs to work further on his efficiency and prioritization. Some of that comes with
-Kate got a bit flustered when we got busy. Sayo and her family missed out on any discount. She only came to me after they were closed out to say that Sayo didn't mind. We were two on and I basically gave lynn 2/3rds of the restaurant because she just couldn't handle the volume. On the other hand, I couldn't give Lynn enough. triple and quadruple sat with 2-tops or 6-tops... I'd ask her if she was okay or needed anything and she'd just look at me like I was crazy for asking.
-I was so glad to see Ally tonight! The phone never rang twice.  She asked a lot of questions when it came to drinks, particularly the beers so I started working with her a bit more closely regarding that.
-Mandy did very well again today. I think I forgot she was a double with Alex and Lindsey. I made her 3rd cut. Honestly I think she was happy to stay on and gain more experience. I constantly saw her helping pre bus other sections and actually asking tables to remove a plate they were obviously finished with. She's a sponge for every little tidbit of advice I offer. She took the last large table of the night; a 7 top and handled it with ease. Can we just clone her?
-Naoto, I've never addressed him in here because he never gives me much of any problem. He handles his tables with relative ease and always helps out beyond his section and side work.

Any VIP's in? Sayo and her people came in for lunch. Erin and Olive. Take came in with Kaya.
Dinner brought Rachel and Carlos. A few familiar faces. I wish I knew the name of the japansese couple. He is gray haired. She probably is too, but she wouldn't let anyone know. They're super sweet and told me happy Thanksgiving on their way out. Shawn of Parkside and his kinfolk. One of my best friends (a good friend will bail you out of jail- your best friend will be sitting next to you in the cell saying, "damn that was fun!") came in tonight. I've brought him here every time he is in town. This time he brought himself and another friend of his.

Comps& Void Detail: Comp'd a kara-age teishoku. Kitchen lost track of tickets and one was missing from a customer table. It was after last call so I'm sure the oil had to reheat etc. Discount to Olive and Erin. Sayo's brother slipped Kate his CC before any discount was applied. Kate came to me and mentioned it after she had closed them out. I don't know why she didn't ask me to discount them in the first place. Owner comp for Take-San. Kate won the bento challenge so I used Kome bucks to comp her food.
PM: there were a few misrings. House sake instead of happy hour sake. Duplicate ring-ins. Lindsey had a table that waited 30 minutes for rolls, after she explained they'd likely be about 30 minutes- they cancelled those rolls. There were only two, summertime and crunchy dynamite if I remember correctly, but they left her a zero tip. Happy Hollow-days. There was another incident that I comped an escolar for one of Alex's last tables. It was rung in at 9:09 and it went out at 9:50. I spoke with Vince about it. He mentioned the kitchen spacing out items on tickets. I told him servers are (or at least ought to be) conscious of the cook times and coursing of items and be ringing them in accordingly. If a server spaces out an item and the kitchen spaces out the same item... wait times could potentially double what they should be. Again, Alex said the guy wasn't happy about the wait, but appeased by the long ticket time comp. It was just the end of a long ass day and I ain't got no fight left. Sorry y'all.
FNF to my friend Ben.

R&M needs?:

86'd items/ need more? Kuronama

Monday 11.24.14

Written By: Elizabeth

LY Lunch Sales: $2445
Projected Sales: $2516
TY Lunch Sales: $2334
+/- : short 4% and down $179 from projected
Lunch Covers:  153
Avg PPA: $15.27

LY Dinner Sales: $4123
Projected Sales: $4714
TY Dinner Sales: $4853
+/- : beat LY by 18% and over PS by $139
Dinner Covers: 164
Avg PPA: $29.59
For the day we ended  up 9% over LY and $40 short of PS

Weather: Sunny but still a little chilly. High 60's low 50's

Any Special events going on?: week of thanksgiving

Who worked?: Mandy, Sayo, Joel, Kate CL. Hiroe FR, Jason SA, Junko Host
Joel was 5 minutes late this morning. I wrote him up for his 2nd late. If he is late once more before 12/26 he is terminated. He was a little upset at the end of the shift when I told him I was writing him up for it. He tried to tell me that our training manual says that we need to call if we are going to be more than 5 minutes late, and he didn't think it was a big deal. I told him it is, and that maybe I should rewrite the manual in that case, if people are going to take advantage of it. Either way, between Sophia being late to 2 shifts in a row, and his lateness, it's something that I'm going to be pretty strict on.

Flow of Business, Cuts and Ticket Times:
Lunch:  had a busy lunch. Went on a wait at 12:15 and got off the wait around 1pm. Cut down to 2 at 1:30pm. Had a 16 top call early on about a reservation and I explained the room situation. He then called back and said he would take the room and the other 4-5 people would sit in the dining room wherever. So when they came in at 1:30 they ended up having a ton of kids. one family sat at B1 and the rest of the party sat in the party room. They were pretty high maintenance and took a while to settle in and order, but when they did they ordered 12 ramens around 1:45. In the meantime Mandy was taking the tables walking in because Kate was inundated with this needy party room. Not only that but they wouldn't stay seated. So quite a handful at the end of the day, but alls well that ends well. :)

Had a few long tickets but no cause for concern from the table. Just noted. Had 2 sushi lunches rung in at 11:39,  and had a few pieces of nigiri for another table rung in at 11:35 and the sushi lunches came out first, putting the pieces at 20 minutes. So that was a small bump in the road, but the guys were really understanding about it

A woman named Ruth came in today, she works for Cubist, which basically is a company that acts as a liason between Doctors and Pharmaceutical companies. Anyway, long story short, she loves the restaurant and wants it to be in the rotation for business lunches. They come in, spend a lot of money, and it gets paid by a 3rd party. In short, she is going to email me their credit card information, and for all of their reservations this card is used. The guests never see a bill as it is paid for by the pharmaceutical company. Their first reservation is Wednesday Dec 3rd and she will be sending me the info I  need. I also told her that if she wanted to take a look at the menu online, I could put together a specialized menu for their group, so they have a consistent selection every time. Just heads up, right now. I'll email FOH managers directly when we get closer to the reso.

Dinner: A very busy night, as expected. This entire week will be a busy one, because lots of people are coming in from out of town, family, etc. So Dusten, expect a busy shift Wednesday and also on Friday AM. We went on a wait around 6:45 and stayed on a wait until about 9:25. Nice steady business all night. Had a few 5-7 tops, some regulars, some familiar faces. Miho wasn't able to make it in tonight so there were only 4 of them on the floor and they all rocked it. It seemed like everyone was in a good groove. No long tickets, no issues what so ever!! Smooth busy night. Great vibe.
Stephanie sold $200 if Gift cards tonight, and also got herself over $250 so I gave her her payout.

Specials?
Posion Cru 9
Clams 4

3 Staff members that stood out (why/how):
*Mandy at lunch did well being last cut- at one point she had 8 tables (though some were paying out) and I jumped in to help, but otherwise she did a great job.
*Kate needed to put a little more sense of urgency in her steps today. I saw S8 staring her down because she had her check and I offered to drop the credit card off and she insisted she was heading over there, but then proceeded to walk slowly over there, meanwhile the woman and her daughter were trying to leave in a hurry. Kate didn't seem to notice. Maybe I was just being hyper-sensitve.
*Camacho was not feeling well today when he came in- he said he was thinking of calling out actually, however despite feeling under the weather, he rocked sushi bar and party room (lunch sections) and pushed out nearly $1500 in sales. Great work!

Any VIP's in?
The older couple, she had lung cancer, they're from michigan. I haven't seen them in so long I've forgotten their names!! But they are so sweet, and they were in with their Daughter tonight. They said they might be back in for lunch tomorrow.

The cute family that always sits at B1, the mom has braces, how come I keep forgetting everyone's names?!?

quite a few familiar faces in tonight.

Comps& Void Detail:
Only a few SIN discounts tonight. Voided Gl Kanbara, miring, voided Rose because he meant the Fabre Montmayou one. Kome bucks for Camacho.

R&M needs?:
I ordered an iphone 5 cord and an android cord for the staff to use for their own music in the morning, since we have a lock on the ipod. This is something that multiple staff members have begged me for since we changed the ipod password. So I spent the $17 and ordered both from Amazon. Should be here Wednesday.

86'd items/ need more?

Sunday AM&PM 11.23.14

Written By: Cameron Stangel

LY Lunch Sales:$1767
Projected Sales:$1875
TY Lunch Sales:$1812
+/- :Down $63 from projections. Beat LY lunch by $45
Lunch Covers:130
Avg PPA:$13.94

LY Dinner Sales:$2916
Projected Sales:$3380
TY Dinner Sales:$4285
+/- :Beat projections by $905. Up LY dinner by $1369
Dinner Covers:155
Avg PPA:$27.65

Weather: So nice! Perfect weather today.

Any Special events going on?:

Who worked?: Kate, Krystin, Joel, Jason, Ally (H), Ixchel (FR), Jason (SA)
Kate, Stephanie, Joel, Jason, Clair, Ixchel (H), Jason (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times:
This morning we had a lot of bigger parties. We fixed up the party room who immediately got sat 9 and as soon as they left, I had a 12 waiting. That 12 actually turned into 17 but they were fine being at different tables, so I put the rest at B1, so they could still see each other :) We were steady busy this morning but went without any problems. Lots of families and lots of happy campers (I think the sunshine was making everyone smile)

Highlight of the evening....I found a check for $20,000 under the sushi bar. After playing Sherlock I was able to discreetly find the owner of the check, she was incredibly grateful and so happy there wasn't a big scene made to find her, since its a lot of money. She was a first timer to Kome and loved it. She just moved to this neighborhood and has heard great things and now has a new favorite place to eat. She made a funny suggestion of not bringing someone on a date here if you are going to order the Tarantula Roll, since its hard to get in one bite and messy if its two! Funny.
The evening we were pretty busy. Steady business and waits until about 8:45pm. The waits were staggered about 15 min a table per party, which was nice no one had to wait too long. Ticket times were good, despite having a lot the whole night, everything was coming out at the right time.

Specials?
Doughnuts-2
Bentos-16

3 Staff members that stood out (why/how):
Ixchel spilled an entire thing of soy sauce (on the floor) and cleaned it up..She but the soy sauce soaked rag into the oshi bouri bin thinking it was linnens. Jason found this and I explained to her what the oshibori is and how important it is that they stay clean. She had no idea. I also reminded her never every to put anything in there (she shouldnt have to!) and reminded her where the dirty linnens go.

Kate was tired after closing lunch today..i think she reached her limit right when I cut her all the trays in the server station landed on her foot and she said she probably fractured it...she was fine, just tired.

Stephanie did really well in the back Bs tonight. I think she has realized a stressless shift is possible (when not on sushi bar) she was happy, her tables were happy, it was great.

Any VIP's in?
Take&family
Andrew and his BF and BFF for his bday

Comps& Void Detail:
owner come for Take
bday dessert x3
server misring..Clair rang in yakitori instead of tompei yaki. Yakitori was able to go to another table and resold.
Kome bucks Bento winner
Kome Bucks had a regular come in and buy $500 of Kome Bucks. Her meal was $50ish for lunch and really wanted to use the Kome bucks for lunch. I though it was ok this time. She planned on getting $1000 but her card stopped working at $500 she said she will be back in for the other $500

R&M needs?:
The roof over A8 is leaking also, found a few big bubbles on the ceiling and a big puddle on the floor
86'd items/ need more?

Saturday PM 11.22.14

Written By: Cameron Stangel



LY Dinner Sales:$6326
Projected Sales:$6819
TY Dinner Sales:$6101
+/- :Missed projections by $781, and down $225 from LY dinner. 0% change over all day
Dinner Covers:207
Avg PPA:$29.47


Weather: So...much..rain..

Any Special events going on?:

Who worked?: Sophia, Naoto, Sayo, Kate, Dusten, Ruthy (H), Ally (H), Hiroe (FR), No SA

Flow of Business, Cuts and Ticket Times:
So many emergency flash flood warning signals going off tonight
We started off with a lot of big parties tonight. Since the party room was out of commission we had to relocate all resos to the floor. The Drakos were fine with that, and I was able to explain the situation to the next reso but they were just happy to have a table ready for them!
We stayed consistently with big parties throughout the entire night. There was an hour or two of lots of two tops but the larger groups really stood out tonight. Since we had no SA, I noticed everyone staying on top of prebussing and waters for the entire restaurant. Everyone stayed busy and there was no standing around.
I went 3 on at 9pm and 2 on by 9:30 when we really really slowed down, gave Dusten everything at 10:40
Ticket times were good, we were steady but not slammed so it was a nice balance
Specials?
Blue Gill, 86 after 4
Doughnuts-4

3 Staff members that stood out (why/how):
Sayo- who I have noticed doesn't do a lot of her own prebussing normally, did a great job tonight. Usually all that was left was only water glasses, so good job Sayo

I wanted to see the hosts help out more, they knew we were no SA and I was counting on them to help out but they never did it on their own , I felt like I had to hover around them reminding them to reset tables.

Kate seemed a little high strung. She doesn't normally work weekend nights anymore so I think she was trying to figure it out
Any VIP's in?

Comps& Void Detail:
DNL Yakiniku. The guest didn't like it and said it was too chewy I explained this was the cut of beef we used it typically more fatty
Had 2 seperate tables say the yakiniku tasted off tonight, said it was chewy..I brought it to Daniel who said it was fine, just the cut (like I thought) but for 2 different tables to say that...
change mind from karaage to Krokket
Kome bucks

R&M needs?:
...the roof
86'd items/ need more?

Satuday AM 11.22.14

Written By: Elizabeth

LY Lunch Sales: $2417
Projected Sales: $2843
TY Lunch Sales: $2653
+/- : +10% LY and -$190 PS (set a pretty lofty goal though)
Lunch Covers: 145
Avg PPA: $18.30

Weather: Stormy and rainy

Any Special events going on?:

Who worked?: Johnny, Krystin, Sophia, Joel. Ruthy Host, no SA, Hiroe FR.
Jason text me at 9am to let me know he was going to urgent care- he either has a kidney or bladder infection, and said he has a Dr.'s note to be out all day.
Jacob was supposed to train with him today at noon, and I just assumed to have Jacob come in and see how it goes anyway. However by 12:30 he still wasn't here, so I called and he said he didn't know he was working today, that it wasn't on hot schedules. I told him it was his training schedule and to come in anyway. He got here after 1pm, I honestly don't know what time it was because we were in full swing by then. He seemed lost and wasn't too quick to be jumping on dirty tables. So I let him go shortly thereafter. He was causing more stress than he was worth. And honestly, I'm a little nervous to see how his solo shifts will go. Just a little aloof.

Also, Sophia was about 30 minutes late. I wrote her up today. Keep an eye on her timing. She knows she is on attendance probation.

Flow of Business, Cuts and Ticket Times:
Started out slow, but quickly went on a wait (around 12:45) and stayed on a wait until 2:30. It was pretty intense, with no busser, and everyone seemed to be dragging their feet today. I was doing my best to run around and be of help, but I also was not feeling my best so it was hard to motivate I think. We all toughed it out though. It went by like a blur. Had 2 tables wait more than 25 minutes over their quote time dyue to lingering tables. Everyone pitched in and we got through the shift in one piece.

The only set back of the day is the non stop waterfall of a drip we have in the party room, therefore rendering it useless. I tried to call the 7pm reso to tell them but the phone just rang and rang and rang and no voicemail was present. So I'll just have to break it to them when they arrive that we are putting them in the dining room. Until that leak is fixed we will not be able to use the private room while it is raining. Just FYI for everyone.

Specials?

3 Staff members that stood out (why/how):
*Once I finally got Ruthy to jump into that second gear she was out there wiping and setting tables.
* Johnny did a great job handling sushi bar, even though he was feeling under the weather.
*Told Hiroe she needs to speak up. She dropped a Ten Zaru at B5 and said that she told them what to do with all the ingredients, but then Joel went back to check on him and he had mixed everything in with the noodles. Disappointed he asked for the toppings again and some new dippin sauce as to "enjoy the dish the right way" but what it all boils down to is the food runner communicating to the table how to mix everything together. Stress must be made to us white folks especially.

Any VIP's in?

Comps& Void Detail:

R&M needs?:
Did someone say there was a leak somewhere?

86'd items/ need more?

Friday PM 11.21.14

Written By:  Elizabeth

LY Dinner Sales:$6296
Projected Sales: $6525
TY Dinner Sales: $6232
+/- :  -1% and short $293 PS
Dinner Covers: 207
Avg PPA: $30.11

Weather: Warm, muggy and rainy

Any Special events going on?: none.

Who worked?: Johnny, Sophia, Clair, Jason, Dusten CL. Jason SA, Ruthy/Ally host, Kaori FR

Flow of Business, Cuts and Ticket Times:
Slow start to the night, had about 5 tables to start between 5-6pm, then at 6:45 is when we got hit and went on a wait. We were on a wait until about 9:30. During that time quotes ranged from incredibly accurate, to a few over quotes (by about 20 mintues) and then 3 underquotes which wasn't too much a fault of the host stand- we had 3 tables that had been paid out but were lingering, talking. When we got those 3 tables resat with the underquoted tables, I brought everyone a miso soup, and they all were grateful, and totally understanding. It's not to reward people for being patient too (rather than just the whiners) In any case, that was the most stressful part of this evening. The rest of the night seemed to flow pretty well.

We did experience a few long ticket time from fry station at one point. Seemed like Steve S lost focus- Vince will talk more about that though. Had a few 30 minute ticket times, and a 20 minute donut, but I believe that once we get that personal fryer on the line that will eliminate that issue.

Cut everyone but Camacho and Dusten at 9:40 because for the most part the restaurant had just been sat within the last 30 minutes. Ruthy was also cut at that time. Then when only 1 other table came in between that time and 10:15, I cut Camacho too. I cut Jason SA at 10:35. Only 2 tables came in between 10:15 and close.

Specials?
Kit Spec 1 (Clams)
Kit Spec 2 (TX Fish)

3 Staff members that stood out (why/how):
*Ruthy has really grown into her own at the host stand, taking initiative when tables were coming close to quote times, and really being a leader with the lesser experienced Ally (who, actually, was doing fantastic tonight as well!)
* Camacho was busting his butt on the floor tonight, helping to bus, wipe or set his own tables. He was turning and burning.
* SA Jason seemed to be experiencing some back problems tonight.  But he toughed it out tonight like usual . It will be good to get that Jacob kid in here, and start giving SA Jason a little breather. Update: apparently he told Sophia he thinks it is a kidney stone or infection and that he is peeing blood. So I urged him to go to the Dr. tomorrow morning, and to text me and keep me updated.

Any VIP's in?
The Westgates (Amy & husband)

Comps& Void Detail:
 voided 2 zato ichi (weren't made), voided kit spec 1 (misring), voided vegetable (misring), Comp'd 2 toro, DNL. 2 miso soups (wasn't made) Sophia forgot them

R&M needs?:
The floor drain in the kitchen near dish pit is clogged again. Vince, what did we do the last time? Can we get a solid fix?
Had an issue early on in the night, around 5:20, with Clair ringing in a Tsukiji Carp and a Veggie roll on a time delay, and they double printed. I will email Rick about it.

86'd items/ need more?

Friday PM 11.21.14

Written By: Cameron Stangel

LY Lunch Sales:$1914
Projected Sales:$2031
TY Lunch Sales:$1677
+/- : Missed projections by $354. Down $237 from LY Lunch
Lunch Covers:102
Avg PPA:$16.44


Weather: Humid, waiting for rain

Any Special events going on?:

Who worked?: Lynn, Clair, Lindsey, Kate, Jonathan (SA), Ruthy (H), Hiroe (FR)

Flow of Business, Cuts and Ticket Times:
We stared off very slow. Projections were high but it didn't seem like we would be close. I cut Clair at 12:20 since she was a double. About 30 min after we began to fill up. We went on a short wait for two 3 tops and a 4 who walked in at the same time, and we were waiting for all the tables to get up, so like 15 min for all tops. I didn't go 1 on until 1:45 to make sure Lynn didn't get over her head, and since the other girls weren't doubles I could afford to keep them. Steady day, seemed busy compared to the last few weeks.

Specials?
Bento 9
Lynn won $25 for GC, paid cash today.

3 Staff members that stood out (why/how):
Clair was a little upset that I cut her since shes money hungry (as is everyone)...

Everyone else was fine once it was busy! Chatty crew today, but once we got busy it was go time!
Any VIP's in?
Naoto

Comps& Void Detail:
Unagi owner comp for some nice ladies gushing over Andrew Ni Ban..mandrew, that Take sent them
makani

R&M needs?:
Bev cooler fixed!!! , lock in ladies room is too big/bulky..fixed it with another screw but it might not hold for too much longer.
86'd items/ need more?

Thursday PM 11.20.14

Written By: Cameron Stangel


LY Dinner Sales: $5263
Projected Sales:$5075
TY Dinner Sales:$4104
+/- : ohh. missed projections by $971 and LY by $1159. Down 16% over all day LY
Dinner Covers:135
Avg PPA:$30.40

Weather: Warm and rainy

Any Special events going on?:

Who worked?: Lindsey, Joel, Naoto, Mandy, Dusten, Ruthy (H), Megan (H), Ixchel (FR), Jason (SA)

Flow of Business, Cuts and Ticket Times:
We started off to a slow start, but picked up around 7:30. We were on wait for an hour, then on and off for a few tables finishing up. We had a bunch of tables leave at once which really emptied out the restaurant. I went 3 on at 8:30 when I noticed more tables getting ready to leave way outnumbered the people waiting to be sat, then 2 on at 9pm and 1 on at 9:30ish. Ticket times were on point dispite seeing sushibar tickets stacked up, they got hit hard for a minute, but got those tickets out nicely and in a good time frame. Nothing really stood out of the ordinary tonight, so thats a good thing!


Specials?
Clams-1
doughnuts-2
apple pie gyoza-6

3 Staff members that stood out (why/how):
Ruthy was being a proactive 2nd host by getting drinks for people waiting. I reminded her to ALWAYS shine the glasses, but she was on top of it.

I noticed Joel getting a little lazy, utilizing Jason SA probably more than he needed to, making him get his setups for all his tables when he was capable of it himself (only would have been a tiny bit more work than he was doing, but do able). While he was pulling Jason to do this I noticed waters that needed to be filled and tables that needed to be bussed that have just gotten up.....I reminded Jason to stay focused on his duties..this isn't the first or even second time I've reminded him of this while the two of them work together, Joel tends to utalize the SA more than anyone I know.

Mandy did a good job tonight, she was busy and stayed focused.
Any VIP's in?

Comps& Void Detail:
bday desserts
server misring..Dusten forgot to ring in a gyu for sushi bar

R&M needs?:
I had to adjust the CO2 tank pressure for the Asahi, it was coming out extremely slow..so, just to have it written down somewhere, the pressure is the best at around 40.
The screw in the womes restroom finally gave in and flew off. I believe we got a new lock, Ill install it tomorrow morning.

I'm loving the new computer mouse! Its really tiny..I didn't know we replaced it when I first sat down and though my hand might have grown 3x bigger until I realized it was the new, smaller mouse..scared me for a second, but its way better than the old one!
86'd items/ need more?

Thursday AM 11.20.14

Written By: Elizabeth

LY Lunch Sales: $1192
Projected Sales: $1412
TY Lunch Sales: $1310
+/- : Short PS by $102 but beat LY by 10% (thank goodness.)
Lunch Covers: 81
Avg PPA: $16.17

Weather: Warmer, mid 60's, but the sun was only peaking through.

Any Special events going on?:

Who worked?: Lindsey, Sophia, Johnny, Lynn CL. Jonathan SA, Junko SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Slowest lunch I have worked in a long time. We never filled up, never even got close. By 12:15 I cut down to 3, then at 12:45 cut down to 2, then at 1:30 cut to just Lynn. I cut Jonathan and Junko at 1:10, and I cut Kaori at 1:45. If that's not an indication of how slow it was I don't know what else would be. We had maybe 3 tables come in during the last 45 minutes. The most uneventful day yet.

3 Staff members that stood out (why/how):


Any VIP's in?
Ben Edgerton of Contigo/Gardner
Sonya Cote of Eden East
Tarra (no Kelvin today)
Lady with the kid who eats all salmon sashimi.

Comps& Void Detail:
$15 Kome bucks for A1 for the Gift Card. Please remind all staff that the guest CAN NOT use the Kome bucks the same day as they purchase the Gift Card. Sophia misheard me and told her table yes, when it was, in fact, no.

R&M needs?:
Boyd will be out tomorrow to look at the light connection in the beverage cooler.

86'd items/ need more?

Wednesday AM&PM 11.19.14

Written By: Cameron Stangel

LY Lunch Sales:$1549
Projected Sales:$1712
TY Lunch Sales:$1228
+/- :Missed projections by $484. Down from LY lunch by $321
Lunch Covers:75
Avg PPA:$16.37

LY Dinner Sales:$4559
Projected Sales:$4904
TY Dinner Sales:$3701
+/- : Missed projections by $1203...Down $858 from LY dinner.. -19% down from the whole day over all from LY
Dinner Covers:125
Avg PPA:$29.61

Weather: really nice almost 70!

Any Special events going on?:

Who worked?:
Alex, Lindsey, Sayo, Lynn, Junko (H), Mandy (FR), Jonathan (SA)

Flow of Business, Cuts and Ticket Times:
This morning was slow. We never filled up and it didn't look like we were going to either. I went 3 on at 12:30pm but decided I could just go 2 on by 12:45. I went one on at 1:15pm.
I had an issue with A7 today. The woman had ordered the Spicy Tonkatsu from Lindsey and when Lindsey went to check on how everything was doing the woman expressed that something tasted "off" or "different". I immediately went over to speak with her and she was polishing off the very last bit of her ramen while saying the noodles were too starchy or soft, not like normal. When I looked into her bowl, it was empty. I assured her the cooking methods have not changed but it is hard for me to communicate anyone when I have nothing for them to look at or see what she is referring to for tasting "off". If I ever have a complaint about food I like to bring it to the kitchen and go over it with whoever is manager at that time and figure out if it is a legitimate claim or if nothing is actually wrong with it. There was no way for me to do this for them if I cant see anything! I told her I will take 25% off the ramen ($1 or so) since she wasn't 100% satisfied but I told her if theres ever an issue let someone know so we can fix it for them.

Tonight was pretty mellow. The sushi bar had a lot of tickets at one point but it quickly died down and same with the kitchen. I went 3 on at 8:30pm and 2 on at 9pm and we were still kind of full but slowing down so I just gave everything else to Sophia, which resulted in maybe 3 more tables. We were on wait for about an hour, but maybe less. Lots of 2 tops. Ticket times were good. There was a Kome Fry that was ran to the wrong seat in the sushi bar. The receiving seat had one or two fries but realized they didn't order it and let Sophia know. I told her she had to remake the fries, which I assumed she knew but she asked. Her table didn't even realize since they had a full feast in front of them already.

Specials?
Bento Box-3
Clams-1
Apple gyoza-1
doughnuts-1


3 Staff members that stood out (why/how):
Jacob was SA training today. I told him when its slow he has to stay busy. He said he likes it, I told him we are going to work on his speed.

Mandy is now friends with everyone, which is great, but I see her lose focus sometimes.


Any VIP's in?
Asami came in for lunch
Rachel and carlos
Anthony and his baby mama came in, looks like they got a sitter for a night out!

Comps& Void Detail:
F&F for Asami/Anthony. At 10%
Kome bucks for Alex winning contest
Training meal
server misring for sake toro when I think the customer was confused and wanted toro. When I went to talk to her she said she thinks it was a little loud (it was 8pm with a full restaurant..) and when the server was repeating back the order she didn't hear

R&M needs?:
Now that I have more of my staff who work at our other stores I need to be able to see their schedule so I know I am not double scheduling them or even over working them. I guess Sa-Ten doesn't use hotschedules anymore so when I made my schedule for Ally (which seemed to be open) it was actually on the two same days she is working at Sa-Ten..Am I going to have to email Sa-Ten every time I need to do a schedule to get Allys days or can we all just use hotschedules. Just my thoughts..not too hard, but now I have to revise my already posted schedule.
86'd items/ need more?

Tuesday AM&PM 11.18.14

Written By: Cameron Stangel

LY Lunch Sales:$1385
Projected Sales:$1642
TY Lunch Sales:$1591
+/- :Missed projections by $51. Beat LY lunch by $206
Lunch Covers:83
Avg PPA:$19.17

LY Dinner Sales:$3316
Projected Sales:$3240
TY Dinner Sales:$4222
+/- :Beat projections $982. Increase from LY dinner by $906. Overall a 24% increase all day over LY
Dinner Covers:146
Avg PPA:$28.92

Weather: Beautiful and sunny, a crispy 50

Any Special events going on?:

Who worked?: Johnny, Alex, Kate, Krystin, Mandy (SA), Junko (H), Hiroe (FR)
Alex, Lindsey, Clair, Krystin, Kate, Mandy (SA), Megan (H), Ixchel (FR)...woooooah LADIES NIGHT

Flow of Business, Cuts and Ticket Times:
Pretty slow lunch. I went 2 on at 12:45pm. Originally 3 on at 12:30 but it was slow so I just went 2 on instead. No waits, no big pops.
kitchen mods on printer aren't printing for Bento Box..I tried looking in the back office but couldn't figure it out how to make mods print to the kitchen..I'll keep looking around for it, but maybe it was just couple careless mistakes made by servers sending messages and mods to the wrong kitchen. Everything was pretty much caught in time except for a dynamite sushi lunch which was sub and charged for negi toro and didn't see that until it was made..but sushi bar was able to immediately use the dynamite roll, so nothing wasted.

Tonight started off good. We filled up fairly quickly, I think by 7:15 we were all full including sushi bar and a walkin party room. I think after it was so slow for lunch, everyone was looking to make some money tonight. We only went on wait for incomplete parties or just to clear off a table that just got up. Everyone seemed to be dining in a nice rhythm so that worked out well. Jacob and Mandy did really well together. I probably could have made cuts a little earlier but I was finishing up orientation and paperwork with Jacob, so I went 3 on at 8:45 and just 1 on at 9pm with semi full sections, Just gave the closer everything else to take, I knew we weren't going to get slammed. Ticket times were consistent dispite when they had to remake orders when Ixchel ran them to the wrong table...I was talking to her and I could see she was frustrated/embarrassed and told her she has to get a system that works for her down...Vince told her to call out every ticket that came through for the kitchen but with the table number also (just so she can repeat it and not forget). She tried taking tickets with her but she said she got confused when the ticket wasn't complete. Once she started calling out the tickets and table number to the kitchen she had no more mistakes. She came in and talked in the office after her shift and I told her just to slow down, and if repeating "Tacoyaki to A4" helps her remember then do it! I told her everyone has their own system for what works best for them to make sure the food is going to the right place and this can be hers. I think she felt better after this.

Specials?
Bento Box-10
Clams-2
Curry Croquette-1
Apple pie gyoza-1
cheesecake-1
doughnuts-1

3 Staff members that stood out (why/how):
Mandy seems to get very distracted in the server station when she is SA. When I delegate a task for her like cleaning up the outside planters she does a good job, but she has no initiative otherwise and gets quite chatty..maybe shes getting burnt out but Junko and some other servers were quicker to bus and reset their tables than she was...and we aren't even busy, at all! In the evening I saw her feet kind of dragging again  but whenever I mentioned to water or prebuss she was quick and on top of it, I just wish I didn't have to tell her each time, I don't remember having to do that before, maybe just an off day. Mandy actually ended up training the new SA Jacob after we filled out all his paperwork and did orientation..and she did an amazing job doing so. She really stepped up to carefully explain why we do things a certain way, and basically explain how to work in a restaurant for this newbie. I was pleasantly surprised with this since it was opposite to how she was doing this morning.

Megan was late today. She didn't show up until 5:10pm when she was scheduled for 4:30. She called right at 4:30pm saying she just got out of a test that she didn't know was going to run so late. When she got to work I explained to her the importance of showing up for your scheduled shift and how it affects everyone else. I told her it is her responsibility to get a shift covered or make arrangements ahead of time if she is going to be late. I gave her the Late Document Write Up. She understands if she is late two more times before 12/30 she will be terminated. I know she is a new employee and I could have given her a verbal warning, but I really need to stress the importance of coming to your shift on time, every time. When she called she didn't seem too phased by it so I knew I kind of needed to drill it into her head. She assured me it won't happen again after I gave her the write up.

Jacob the new SA is very eager to learn. He is picking up everything fairly quickly. He is even beating me to the water pitchers or even helping reset a table. He is getting more comfortable on the floor and more observant on his own to prioritize what needs to be done. He will need to be faster, but that comes with time. I gave him the floor chart to study explaining how we talk in table numbers like "B3 needs water, S12 needs chopsticks" etc and what that means and why it is helpful.

Any VIP's in?

Comps& Void Detail:
Employee day off to Naoto and Sophia with Sangi for his last day here
Kome bucks
Kitchen error (new button?! I like) for when Ixchel dropped 2 shumi off at the wrong table resulting in having to make it again with a high ticket time for the original people
Promo for buzz table bday 10%
10%F&F which I think equaled out to less than $2 for Joaquin who came in....didn't ask for his job tho
training meal for Mandy and Jacob

R&M needs?:
Vince will be picking up fluorescence light bulbs for beverage cooler.
Were the outside lights replaced (on the outside wall from A1-A4)? I remember 3 weren't working, but now 1 is out...funny they seemed to have all gone out at around the same time! So we need to replace that one, Its the one above the emergency door exit by A1

86'd items/ need more?

Monday 11/17/14 recap

Written By: Dusten
 LY Lunch Sales:1781
Projected Sales: 1845
TY Lunch Sales:1370
+/- : -$475 under projected and down 23% from LY
Lunch Covers:Junko erased them before we closed and then came and told me she thought there were 80...
Avg PPA: 17.13

LY Dinner Sales: 4217
Projected Sales: 4314
TY Dinner Sales: 4103
+/- :$211 under projected and down 3% from LY
Dinner Covers: 155 although the ipad says there were 2 waiting to be sat. I don't know what is up with the hosts today!
Avg PPA: 26.47

Weather: Sunny and chilly lunch. Cold and breezy night. Not a cloud in the sky.

Any Special events going on?:My parents' 30th wedding anniversary!

Who worked?: AM Joel, Sayo, Krystin, Kate CL, Jason SA Junko Host and Hiroe FR.
PM  Clair, Amanda, Miho, Stephanie, Camacho CL, Megan H, Hiroe FR and Kaori SA

Flow of Business, Cuts and Ticket Times:
One of the slowest lunches I've seen. I'm certain the weather is the culprit. It has gotten very cold very quickly this year. Last year I remember wearing shorts in December. The Texan in me tells me this weather may repeat itself many times until spring... but it isn't going to remain cold for long. I cut Joel at 1pm, Krystin at 1:30. Kate got a bit weeded so I kept Sayo on until 1:50pm. No significant ticket times. If anything some food came out faster than servers expected.
PM- started off slow, but once it got dark we filled up. Stayed on a slight wait until 9pm. I cut Clair and Amanda then. I cut Miho and Stephanie at 9:40pm. Ichi-ban got backed up a bit.Mandy was the only one to bring it to my attention really. She had some pieces take nearly 40 minutes. The table wasn't upset or anything. But Mandy worried about her next table's order and offered them a seaweed salad. They asked for a yasai and then their nigiri came out almost immediately after. I grabbed the yasai ticket, told Daniel to hold off on it, went and talk to the table and determined they didn't want it. I really felt like I was baby sitting the host stand for the most part when we got busy. I like to be able to move around more. on the floor. I only got to do that really when the first couple of waves of tables left and I could help reset them. The idea was to get the lobby clear so I could quit making drinks for everyone. I still feel the cold weather is causing people to linger longer. If they come out to eat with us on such a chilly night I doubt they have any other plans after. Servers should be working on their upselling.

Specials? 8 bento, 11 poisson cru, 3 tsukiji set, 7 tsukiji carpaccio

3 Staff members that stood out (why/how):
-Kate is trying her best to be a stand out employee. She won the Bento contest and almost always has "post-shift notes..." whether you want them or not.
-Hiroe is always a great help. When I thank her, she always responds with, "Oh yeah... Teamwork!"
-Megan concerned me a bit today. She had some undisclosed health issue that caused her to run back to the bathroom a few times during service. I offered her a ginger beer, but she said it wasn't her stomach and anything further might be "TMI." I just asked her to let me know if she needed to make a bathroom trip so the host stand wouldn't be left unattended, which she had done already. Also she mentioned having almost no experience with making drinks. Only her first night of training did she make any drinks and nothing since. Anything other than water and I was getting it. When we first opened with only two servers she wasn't changing the section on the tables she sat to reflect which server actually had the table. I really hope her health problem is to blame for her state today because anything other than the most immediate and basic host duties and she just seemed out of it. 
-I noticed a couple of senior servers skipping over bussing their sections after a table has left. If no one is carrying a tray half the time, perhaps that is their excuse for not picking up the two glasses and soy sauce dishes as they pass by. Seems like BS to me. I probably do it too.
-I spoke with Mandy at some length about selling the tsukiji dishes. I basically gave her my entire script and selling points and encouraged her to sell specials.

Any VIP's in? Tara and Kelvin came in for lunch. Alex and her boyfriend Mike.
PM: HD and his gang. Some industry folk from Trudy's, The Yellowjacket and Scoot Inn. I don't know the names of the couple that comes in and likes to sit at the sushi bar. One has the sapporo and the other usually drinks sake.They always order just about the same nigiri pieces and sushi rolls.

Comps& Void Detail: There were some inconsistencies in the yasai tonight. I know Nemo is still learning but we had one sent back. I've gotten some grief from tables in the past that have sent things back, seen the item still listed on their bill, noticed the discount at the bottom of the ticket and for some odd reason still get upset. SIN discounts for the 3 industry tables mentioned earlier.
I had Jason Camacho help me out with some of the SIN discounts and support staff employee meal discounts as I showed Megan and Kaori how to break down the heaters. Yasai voided for reasons mentioned above.

R&M needs?:I think as the holiday gift-giving season approaches it may be prudent to refamiliarize the servers with the merchandise buttons. Maybe nothing more than pointing out their out in pre-shift.

86'd items/ need more? hot sake! don't know how we didn't see that coming! also still no sencha. People like hot drinks in cold weather!

Sunday PM 11/16/14 recap

Written By: Dusten


LY Dinner Sales: 4537
Projected Sales: 4816
TY Dinner Sales: 3710
+/- : -$827 under projected and down 18% from LY
Dinner Covers: 141... fewer than lunch!
Avg PPA: 2631

Weather: Cold, wet and windy. definitely affected business.

Any Special events going on?:

Who worked?: Kate, Krystin, Camacho, Amanda, Clair CL, Ally Host, Jason SA and Hiroe FR

Flow of Business, Cuts and Ticket Times: Tonight started with a bang. We were full and on wait at 6:30. Then off wait at 7. Then back on wait at 7:15. Then off, so on and so forth until about 8pm and things began to die off noticeably. I cut Kate and Krystin at 8:30pm, Amanda at 9pm. Cut Camacho at 9:30pm. Had a tofu steak beat out a tsukemono to the same table. Camacho brought that to my attention. Had the kitchen make it and I ran it to the table. They seemed happy with everything, so no harm done.

Specials? 8 poisson cru, 1 tsukiji set, 5 tsukiji carpaccio

3 Staff members that stood out (why/how):
-Kate was very good about keeping her tables pre bussed. Most everyone was, but I noticed her in particular hauling off large amounts of dishes from her tables.
-Clair got flustered only slightly with the rush. Of course the sushi bar was last to fill up, but Ally made no attempt to spare her at all. Clair was quintuple sat... maybe an exaggeration, maybe not. I helped her get a few miso soups and some rice. She didn't ask for any other help than that and was totally fine. I think she may have just been venting for a second. Also I probably gave her a little bit of a look like, "I'll help you, but that's how sushi bar can go sometimes."
-Ally did a good job at the host stand. I noticed her chatting up a couple of people as they waited. She wasn't shy to ask for drinks from me. I did notice a slight but of panic but she focused on doing one thing at a time and each thing well.

-As an aside, it has come to my attention that Joel shies away from doing particular side work duties such as ginger and wasabi setups (AM/PM) and soup setups (AM). He didn't work tonight, and this was not brought to me directly. Just a thing I heard in passing, but it does seem to fall in line with what I've come to expect from him. Maybe Elizabeth can observe who does what when the FOH staff gets underway at 10am? I'll be in at 10:45 and will miss out on all that.

Any VIP's in? Several. Old John, Karen, Christine and Justin (they had fun giving Clair a good-natured hard-time. How else would we know they cared??), Star Long and his family. There's an older well-upholstered couple that comes in frequently. They always look for Miho, then Alex or Kate to serve them I asked Kate about them after they'd left. She doesn't know their names, but said the wife mentioned the possibility of picking up a few gift cards to give to clients. That may be a good opportunity to break the ice.

Comps& Void Detail: Okay so I screwed up a little ringing in sushi bar/BOH/manager meal stuff. I accidentally set the time to send the food for 10:30pm instead of 9:30pm. I basically had to void the entire ticket and re-ring everything in. 1 takoyaki, 3 chicken kara-age, 1 chazuke, 1age-dashi tofu, 1 kome salad. I promise to be more careful and pay attention to what day it is, and by what time food should be rung in.

Clair won the sales contest (1st to sales goal) for $10 Kome bucks. I think she's saving them for something big...

R&M needs?: I really feel like there is some sort of plumbing leak in the men's restroom. There always seems to be a bit of a puddle between the sink and the toilet.

86'd items/ need more? Sencha.

Sunday AM 11.16.14

Written By: Elizabeth

LY Lunch Sales: $1469
Projected Sales: $1680
TY Lunch Sales: $2431
+/- : Beat LY 65% and PS by $751 Wow!
Lunch Covers: 148
Avg PPA: $16.43

Weather: high 58/ low 31

Any Special events going on?:

Who worked?: Kate CL, camacho, sayo, krystin. Ruthy host, mandy fr, jason sa

Flow of Business, Cuts and Ticket Times:
 We didn't start the day like we usually do but rather eased into it and by 12:30 we were on a wait, that lasted until 2:45. Lots of big tops today. 6, 7, 7, 5, 5. Definitely a Ramen day. Right off the bat tickets were coming out 20/25 minutes, then it progressed to 30 minutes. After talking with Jersey after the shift, the reason Ramen got so far behind so quickly is because Joseph wasn't asking for help, and also had set his station up for a "slow day". Jersey jumped in and bailed him out, but he stressed to Joseph to ask for help and also to focus on the task and stop moving all over the kitchen. He did a great job being a role model. Daniel wans't feeling well over on fry station but was holding his own and toughed out the busy shift.

All in all, no comps for long tickets, no unhappy guests. No bumps in the road! Just a long, busy steady shift. Which I believe we were all grateful for. Came deathly low to running out of Udon and Pork Katsu but made it through the shift. Great job by all!

Specials?

3 Staff members that stood out (why/how):
*Ruthy did a great job handling the busy and overcrowded lobby. And had spot on quotes. Did a great job for being the solo host on such a busy shift.
*Kate did a great job of juggling the busy sushi bar and a high maintenance party room of 4 kids and 2 adults.

Any VIP's in?
Aaron & his wife (Contigo bartender), Motorcycle guy who I haven't seen in a while (Keith!) but he's back now.

Comps& Void Detail:
Makani. Kome bucks for Jason Camacho sold 6 Bentos.

R&M needs?:
What do you think about getting a small space heater for the lobby. It gets awful chilly in there since there are no heating vents.
Can we get another diffuser for the ladies room?

86'd items/ need more?

Saturday PM 11.15.14

Written By: Cameron Stangel


LY Dinner Sales:$6763
Projected Sales:$7104
TY Dinner Sales:$5791
+/- :Missed projections by $1313...Down $972 from LY dinner, dollars off of what we were off from LY dinner too!
Dinner Covers: 205
Avg PPA:$28.25

Weather: Rainy and chilly....but the heaters were a hit!!!!

Any Special events going on?:

Who worked?: Sophia, Joel, Alex, Miho, Dusten,

Flow of Business, Cuts and Ticket Times:
Wow, what another slow night for a weekend. Early on we got slammed right at opening with 2 six tops, The Drakos (10top) and a reso 6 or 7. That opening seemed to set a tone for the first couple hours. We were pretty steady and on wait. A lot of tables were lingering more than normal again, I am thinking because of the cold again, or everyone was just enjoying themselves with good people, good food, and good service :)
Anyways we had a good couple pops. We went off wait at maybe 7:30 but got back on again. I had a working interview/stage today. I think he did well considering he was a little awkward/shy and he had never worked in a restaurant before ever. He was the kid who was living in Japan. Anywhoo I thought it would be a good idea to have him stage on a busy weekend night so see if hes even up for it, some people are cut out for it. He stayed busy while trying to stay out of the servers way, he took and followed direction very well and didn't run away when it was busy or cry, so yay. Everyone starts in this industry somewhere and I feel like he has the right diligence and attitude to do well...after some practice. I jumped right into watering tables and resetting them also. He was quick to follow direction but timid still. I have him coming in Tuesday PM on a slow night to see how he does.
Over all what a slow slow night, definitely reflected from last night too. We started out strong but died early on. I'm curious if this is a cold raining thing or how winters at Kome are. Those late night crowds that we used to see in the summer are nonexistent now. Anyways, my cuts were similar to last night also.I went 3 on 8:30pm and 2 on at 9:15..? maybe even earlier! It was dead! We had a couple last minute/last hour tables wander in but for the last hour there was nothing new. Ticket times were good although I know how busy we were in the first hour, other than that everything was steady.


Specials?
apple pie gyoza-5
poisson cru-4

3 Staff members that stood out (why/how):
Its funny how a few weeks ago we were talking about Naoto always responding to a direction with a question, like "why?" why this what can't we do that...etc, well He has stopped which is heavenly..but Joel has taken it upon his duty to fulfill that these questions be asked..Thanks Joel! He is just confident he is doing everything right but also lazy and questions anything different...

Miho misunderstood or emails and scheduling and came in thinking she was CT tonight but realized her mistake and immediately switched to server mode. She is never later or has the history in doing so, so when she was "late" server late, I knew there had to be some sort of confusion somewhere. Anyways we got on the same page and everything worked its self out.
Any VIP's in?

Comps& Void Detail:
owner comp on Ika Yaki
DNL on a seven sinners glass...We all know we have had that wine for awhile and this was the last of it...it was spoiled and Sophia's customer got it. She was fine and I tasted it, it was defiantly bad.
Makani
a few misrings that were caught before made.
employee day off for Jonathan, he LOVES eating here, its nice to see him frequent Kome almost as much as he works here!
R&M needs?:
Light bulbs for lights outside!! 3 are out. Jason SA will change them tmr AM if someone will bring them in
86'd items/ need more?

Saturday AM 11.15.14

Written By: Elizabeth
(note: I posted my Friday AM blog yesterday but I don't know why it didn't send it. Same with the manager meeting.  Unless you did get it, which means my email is acting funky)
LY Lunch Sales: $2081
Projected Sales: $2263
TY Lunch Sales: $2745
+/- :  +32% LY and +$482 PS
Lunch Covers:168
Avg PPA: $16.34

Weather: cold and overcast. drizzle

Any Special events going on?: UT Vs OK

Who worked?: Clair, Lindsey, Krystin, Kate CL. Ruthy H, Ixchel FR, Hiroe SA
(girl power!!)
Flow of Business, Cuts and Ticket Times:
An average day here I would say. We went on a small wait around 12:30/45 and it lasted until about 1:30. Nothing too hectic but as expected the kitchen did get hit with a lot of Ramen
32 Tonkotsu, 22 Spicy, 11 Spicy Miso, were the top sellers, along with 15 Bentos .
They got a little behind at one point because they had to reheat some water, which might have put S6's spicy tonkotsu behind a little. It was a husband and wife, who I see in here a lot. When her spicy tonkotsu finally came out we said it was cold. Then when I went to talk to them, they both started talking at me, and very upset. I had to calm them down and told her to eat the egg and the pork belly while I got another made for her (because she was saying just how starving she was) and after putting up a fight about that they finally let me go to the kitchen to call for another on the fly. I brought it out and their hanger went away (angry/hunger). They left happy and all smiles. Other than that we experienced no other issues. Just another long, steady Saturday lunch.

Lindsey sold $1000 in Gift Cards to A3 this morning. They were regulars (forget their names) celebrating their anniversary and used the Kome bucks towards their tab. Normally I wouldn't do this, but their tab was  over $200,not counting the GC's, so I let them use them. (10) $100 gift cards, woohoo! Go Lindsey!

Odd thing though: after close (starting at 10 after and going until 3:30) we had about 5 groups of people walk in looking to be sat. The sign on the door was turned to close, but it still came as a great shock to them when I told them that. One even turned around and said "wow" all annoyed. Then I had several phone calls asking if we were closed today. Where I had to clarify we close between lunch and dinner. Super strange. Sorry, folks.

We are still having issues with the wrong size kids cups & lids being bought. Luckily I had some smaller lid stashed away, but can we please get this fixed?

3 Staff members that stood out (why/how):
*Kate kept a calm demeanor even after the bumps in the road with S6 (all the while she got sat a trickling 10 top and two 2-tops)
*Everyone really was solid today. As long and steady as the shift was, no one was complaining or slacking. They all kept the dish pit organized too!

Any VIP's in? Paul Courtright, and two regular couples. And Israel and his friend.

Comps& Void Detail:
Kome Bucks galore! Both kate and krystin sold 6 Bentos today.

R&M needs?:

86'd items/ need more?

Friday PM 11.14.14

Written By: Cameron Stangel


LY Dinner Sales:$7021
Projected Sales:$1793
TY Dinner Sales:$6092
+/- :Missed projections by $11
Dinner Covers:18701. Down LY dinner by $929 ...
Avg PPA:$32.58

Weather:Chilly chilly..

Any Special events going on?:

Who worked?: Joel, Alex, Sophia, Jason, Johnny, Megan (H), Ally (H), Lindsey (CT), Jason (SA), Kaori (FR)

Flow of Business, Cuts and Ticket Times:
issue with host being nervous

Ran the hot rock tonight. It went really well, everyone loved it. Take made a competition for free dinner and drink to whoever sells the most. Jason and Joel tied so "everyone is a winner"!
The hosts tonight were a little..or a lot..nervous tonight. Both are fairly new but have completed training a few weeks ago and have proven to be strong on the floor on other shifts. Ally seemed a little rattled when everyone was waiting in the lobby and got a little shy it seemed like. Any excuse for her not to be up there she took it.....to get chopsticks, menus, help reset tables, anything she wanted to do just not stand up there. Their wait times were also really over for a while too. They both need to practice mapping out the floor and see who just sat and who is leaving to give more accurate times. They also need to work together where one greets and the other seats but in the beginning it was all over the place. Lindsey was CT and gave them some pointers from her hosting days which seemed to help them out a lot. All they need is practice. I want every host to be 100% confident and comfortable with whatever day/night they work. No more hosts being scared of working friday or sat nights.
I asked Lindsey to keep an eye out for people enjoying the heat lamps and if she over heard anyone talking good/bad/anything. Well, it seems like everyone is a baby since everyone was just cramming themselves into the lobby to hide from the cold. I think after this cold front and everyone gets into winter mode then people will enjoy the heat lamps more but I don't think everyone is ready for this cold so no one was prepared to hang out outside yet.
Had a really funny/embarrassing incounter with someone from Roll On sushi. He came in explaining its an emergency and he needs to buy rice...I didn't know who he was and told him we don't do to go but he can eat here if he wants (I thought he was drunk and needed rice to sober up...?) and he kept saying he needs rice to go emergency ( so I was like woah this guy is really drunk and needed to eat rice to get sober). We were still on a little wait so I told him a table will be fast if he wants to sit down. I also refered him to pizza since that was fast and he could take it to go if he needed to eat in such a hurry (his emergency hunger)...anyways huge miscommunication, for a 5 minute conversation....he was from Roll On sushi saying they ran out of sushi rice and needed to buy some. Anyways I asked Take he said no, I apologized..it was funny/sad just one of those things where we were having two completely different conversations with each other.
 Tonight was cold and slow :( Like I said above I don't think people are ready to go out in the weather yet and it showed. We were not busy at all tonight, and a lot of people were camping out too probably to warm up or push the delay of bracing the wind again...either way it was pretty steady but no where near a typical Friday night. I went 3 on at 9:30pm which quickly changed to 2 on at 10pm, which quickly changed again to 1 on at 10:20pm...You can see by the rapid cuts how slow it was getting...BUT food was coming out fine, no long ticket times, no complaints, so thats good!

Specials?
Hot Rock-6
Apple Pie-4
doughnuts-6
Poisson Cru-13
Tsukiji Set-8
Tsukiji Carp-12


3 Staff members that stood out (why/how):
Lindsey helped out giving tips and pointers for the new Hosts which went over well.

Joel has a little sassy back talk but nothing new...

Jason was probably lucky it was so slow tonight since he was tired...for his sake. He did ring in $1300 but towards the end I could see him over it. I don't want him to get burnt out and neither does he. He changed his availability with me again, scaling down one more day, Tuesday, which I can do since I have other people   working, its not one of my tight staffing days. But maybe he can get some more rest with this tuesday off.
Any VIP's in?

Comps& Void Detail:
DNL camembert tempura...WHAT?! I know.. it happens. Alex had a tables of very picky eaters and didn't like it or eat it.
Birthday dessert
Buzz tables 10% bday promo
Kome bucks Hot Rock winners

R&M needs?:

86'd items/ need more?

Friday AM 11.14.14

Written By: Elizabeth

LY Lunch Sales: $2184
Projected Sales: $2294
TY Lunch Sales: $2379
+/- : beat LY +9% and PS by $85
Lunch Covers: 138
Avg PPA: $17.24

Weather: cold cold cold.

Any Special events going on?:

Who worked?: Sayo, Alex, Joel, Lynn CL. Ruthy host, Ixchel FR, Jonathan SA. Joel was 10 minutes late this morning, so I wrote him up. I told him to call next time. His 6 week probation ends 12/26 so keep on him.

Flow of Business, Cuts and Ticket Times:
A nice steady and busy Friday. the first hour was promising then we went on a small wait from about 12:15-1:30. No incredibly long ticket times at all, however did have an issue with Joel ringing in a Bento and 2 Chirashi's on one ticket. Take didn't see it, so when I asked about the 2 chirashi he asked it be rung in sepearately, which I figured was a no brainer. but when I told Joel about it he said "I figured he would see it" to which I reminded him of the way in which the sushi bar prefers to have tickets run in, unlike the the kitchen, they need multiple tickets in order to be their most efficient. Joel, sometimes, I swear...

Had another complaint about the Yasai veggies. A few weeks ago a woman was upset because it was "all carrots" I explained that it was also Japanese sweet potato, but she continued to complain that it was too hard to pull apart and eat. Well today a gentleman said pretty much the same thing. I apologized and he was very nice about it, asking that next time if he could get only shrimp tempura and I told him yes absolutely, and that was good enough answer for him. But i figured it was good enough information to pass along.

Had to comp a katsu don because of some kitchen misinformation. Vince asked if it went out and Ixchel went to check, saw a bowl and said yes. But that bowl was a Chirashi, so the Katsudon ended up going out well after the gentleman with the Chirashi was done. The couple was very understanding, however.

other than that it was a nice busy lunch. Had a walk in 4+2 kids that was sat in the party room and like Murphys Law we had an 8 top of grown adults walk in shortly thereafter. They ended up sitting in the back B's and having a nice lunch. Overall, very smooth day.

Specials?

3 Staff members that stood out (why/how):
*Joel- as for the reasons above
* Sayo seemed to stand around a bit in her downtime today, but every time I finally caught her she started moving.I guess that's good enough motivation, being caught? Either way, she may need some encouragement.
*Ixchel still getting her Food running legs- with the Chirashi mix up- just needs to be more careful and aware.

Any VIP's in?
So many regulars today! Harmon & Family, Fontaine (a friend of mine), Phil & Phyllis, Melissa and guy (someone help me out with his name...) Jake Maddox.

Comps& Void Detail:
Long ticket time for Katsu Don, FNF $8 for Fonatain (bought their pot of tea), Makani. I was using the SIN discount for the 50% emp meals, but have since changed the Makani button to 30% and also allow you to change the discount for Host and SA 50%.

R&M needs?:

86'd items/ need more?

Thursday PM 11.13.14

Written By: Elizabeth

LY Dinner Sales: $4396
Projected Sales: $ 5110
TY Dinner Sales: $3800
+/- : -14% LY and -$1310 PS
Dinner Covers: 140
Avg PPA: $25.40

Weather: cooooool 40's (cold weather is definitely having an effect on business!)

Any Special events going on?:

Who worked?: Kate, Sayo, Lindsey, Dusten, Sophia CL. Ruthy/Ixchel host, Jason SA, Mandy FR

Flow of Business, Cuts and Ticket Times:
Happy hour seemed to do well- by 6pm we had about 3/4 of the restaurant full, except for the sushi bar. But then it cleared out afterwards and it was a ghosttown in here for a while. I told everyone to tough it out until 7:30 and if we're still dead, I'll make cuts. Loe and behold, we got our pop at 7:30 and by 8pm we were on a full on wait. Had a 9 top walk in (well first they were 7) and we quoted them 45 minutes. But because of the cold it seemed every table tonight was lingering for a bit longer. And having to get at least 2 4-tops to make this 9top we were encountering some issues. The party room reso even lingered. We didn't get them sat until almost 9:30, and it ended up being only 7 of them in the end because the other 2 couldn't wait and decided to go to in-n-out instead. And my saving grace for getting that table sat was Walker being at A3 (contigo bartender), so I went over and chatted, then asked if I could get him to move to A2 so I could put A3-7 together for the party. He was understanding. I took care of his miso soups he and his lady friend ordered. Everyone left happy...until they stepped into the frigid air

Specials?
Apple Gyoza 1
Cheese cake 4
Donuts 5


3 Staff members that stood out (why/how):
*Ruthy was really excited about the 50% off employee food. Her and Ixchel seem to really enjoy working together, but need to stay focused and on task when we are on a wait, especially when one needs to cocktail.
*Sophia stayed positive through her shift at sushi bar. It wasn't until about 7:30or 8pm that she finally started getting tables. Might want to keep an eye on this as the colder weather comes in and maybe adjust closer in time to 6:30. Though this might have also been a  fluke
*Mandy is a very focused food runner to me. She seems to take the time to make sure everything is correct before delivering it. which is how it should be, but still. Good to see the effort.

Any VIP's in? Walker (he was our bartender for the party)

Comps& Void Detail:  FNF for Dustens friends (want to talk more about the FNF comp tomorrow at the meeting) Recovery for 2 miso soups, 2 edamame, 1 pot Genmaicha, 1 pot Kukicha, 1 pot Sencha (for the 9 top that was waiting in our drafty cold lobby)

R&M needs?:
Dusten assembled the heat lamp (just one. he will do the other tomorrow) And I got it fired up (no pun intended) and then showed Jason SA how to break it down at the end of the night. IMPORTANT: The Host will be responsible for setting it up in the AM and the SA will be responsible for breaking it down at night. Another important note: make sure the heat lamp itself is turned off, and then the gas tank itself is turned off, before disconnecting the propane tank. Then, store the tank behind the gated area, and roll the heat lamp in the lobby.

Also, I'm concerned with the heater in the office- it heats up the sakes and the wines a lot. I'm not sure if there is a solution to this, but something to be mindful of when you turn the heat on.

86'd items/ need more?
We are in desperate need or more ceramic tea cups. Please.
I asked Vince to put on the R.Depot list more demitas spoons (for desserts and farm salads) I requested 2 dozen. Toshi-san is going to RD tomorrow- please pick up.

Thursday Lunch recap 11/13/14

Written By: Dusten

LY Lunch Sales:1943
Projected Sales:1475
TY Lunch Sales:2279
+/- : 336 over projected and 44% over LY
Lunch Covers:121
Avg PPA: 18.83

Weather: Chilly. Chill-EE.

Any Special events going on?: 

Who worked?:Kate, Johnny, Sophia, Lynn CL, Junko H, Kaori FR and Jonathan SA

Flow of Business, Cuts and Ticket Times:It was a good lunch. We actually went on a short wait for a little while. All food seemed to go out in a very timely manner with no hiccups. We seemed to have a bit more than just your typical in and out lunch crows. A few business meetings. A group of six in the back, a reservation for 12 in the party room... all looked work-related groups to me, but perhaps those who could spend a little more time eating than rushing back to be in the office again. Upper management type folks is what I'm getting at.

Specials? 8 Bento

3 Staff members that stood out (why/how): -Jonathan is getting a bit more efficient. I still helped clear a few things when we had the party room and other tables leave also. I gave him a few pointers of prioritizing his responsibilities. 
-I'd never expect Lynn to have a problem she couldn't handle and today was no exception.
-There were some things left undone by our closer last night or at least the last ones out. An untouched Surf and Turf and chicken Kara-age. I guess they were unclaimed so no one picked up and cleaned the party room. Johnny also mentioned the server station under the wine glasses was in rough shape this morning. I believe Sophia was the closer?


Any VIP's in?The GM-to-be on Bun Belly (or Belly Bun?) next door came in to eat. I talked with her briefly about having a sign made. There were some other faces I knew.

Comps& Void Detail:Voided a seaweed salad for Johnny- misring. I voided a small sencha for Lynn- also a misring.

R&M needs?:We got the propane tanks in today. I locked them up behind the building. They were $50 each, but as we do only refills from now on they'll be $19 each... I think is what he said.

86'd items/ need more? We continually ran out of tea cups and coffee mugs today. I went out to the trailer and found some of those sketchy black cups we stopped using. They worked in a pinch but we should get some back ups for these types of cold weather days.
Diet coke.... not 86'd but he have no more that Kate could.
Also Junko says we need more crayons.

Wednesday AM&PM 11.12.14

Written By: Cameron Stangel

LY Lunch Sales:$1289
Projected Sales:$1475
TY Lunch Sales:$1670
+/- :Beat projections by $195 and up $381 from LY lunch
Lunch Covers:99
Avg PPA:$16.87

LY Dinner Sales:$4384
Projected Sales:$3892
TY Dinner Sales: $4140
+/- :Beat projections by $248, but down from LY dinner by $244, funny.
Dinner Covers:140
Avg PPA:$29.57

Weather: Freezing..can't wait to use the new heat lamps

Any Special events going on?:

Who worked?: Sayo, Lindsey, Kate, Lynn, Megan (H), Jonathan (SA), Hiroe (FR)
Sophia, clair, Alex, Sayo, Naoto, Ruthy (H), Kaori (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
This morning was good. We stayed busy but never went on wait. I went 2 on at 12:45 with full sections but we did get quite a few more tables come in until close. This was the first time I have worked with Megan, the new host, after she got out of training. I think she was doing really well. Her tables were distributed evenly and her wait times were accurate. We never had a long wait, but a few tables that were getting up and needed to be resat, but she was able to notice them as soon as they had checks on their tables, which was good since she is planning out the floor.
Ticket times were good, I never had any complaints.


Tonight we seemed busy. We were full and on wait most of the evening but later realized it only seemed so busy because most of our tables were over 1 and 1/2 hours, some up to 2 hours and even 2 tables that were 3 hours! I think the cold weather made people want to come and hang out  longer, which is fine but less tables to turn. I'm excited for the propane to come in tomorrow because boy, was the lobby crowded tonight! (which also made it seem so busy, there was just a lot of people trying to stay warm). Lots of people drinking too which was good, but I had to remind Ruthy a few times to stay at the host stand when we are busy and on wait and I will get drinks for her. She was wandering off to get a few drinks and 2 or 3 parties came in and were waiting so I greeted them but I rather her stay there and be up front for that.

Ticket times were good tonight dispite both the sushi bar and kitchen getting hit kind of hard at certain times. Ichi Ban was getting a lot of tickets but still came out in great time and same with the kitchen. We had to re make a botan ebi becasue Nemo, the new cook, messed one up..other than that I had no issues tonight.
I went 3 on at 9pm since we were still on wait (due to all the campers) but then cut to only 1 on at 9:15 since we were full ,minus sushi bar, and I wanted Sophia to get some tables. I told her the way everyone is staggered its not likely she will get double or tripple sat..she only got 4 more walk in tables until close.


Specials?
Bento-5
Dangerroll-6
Hamatoro carp
Tsukiji set-2
Ceviche-5...86'd
Doughnuts-2
Cheesecake-4

3 Staff members that stood out (why/how):
Jacob, SA Stage/working interview Saturday PM at 5pm. He is the young man who was living in Japan who emailed the Kome address. I met with him and he seems young and willing to learn. I think another SA will help lighten the load for Jason and be easier to have someone to break people or if anyone ever goes out of town again.
Any VIP's in?

Comps& Void Detail:
owner comp for take's danger roll for Naoto for winning the danger roll contest, and one he bought for a table
makani
misring on a few rolls for naoto, wasn't made
Guest DNL Clairs tofu steak. She brought it to my attention it didn't taste right so I brought it to Vince and he tried it too but after we were poking around at it I told her she didn't have to eat it...
Kome bucks
DNL dango..B5 didn't know what it was, Alex explained it but they had one ball and wanted to change it to the new cheesecake

R&M needs?:
2 20lb propane tanks are being delivered tomorrow by HK Cylandars to be used for heaters

Women's restroom lock needs to be replaced

more white tea cups, seem to be running low a lot now that its cold out

Some of the sake boxes look like there might be mold? maybe I'm wrong  
86'd items/ need more?