Tuesday Night 12.31.13

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales: I'm going off of LY NYE sales: $5425 (but LY Jan 1 sales were: $4922)
TY Dinner Sales:$6090
+/- :up 12%
Well, we certainly went out with a bang this year.

Weather:Cold. 40's

Any Special events going on?:NYE

Who worked?:Jason, Stephanie, Kate, Eileen, Esther CL. Alex FR, Lindsey host/CT, Perfaijer SA

For next year, let's make sure we staff like a Saturday night. Could have used 2 hosts or a host and a cocktail. I had Lindsey cocktail for most of the night while Kayo and I hosted. Also, got some feedback from J.Umlas regarding Alex as a food runner. The main things were: her lack of attention to detail when running certain items, resulting in things getting double made, and she was constantly taking her phone out and checking on it. I have told her a few times at the host stand that she needs to put the phone away. Please make this part of her eval, Leary.

Flow of Business, Cuts and Ticket Times:
Started off slow then we were on a wait by 5:50 and at the highest point of the night we were quoting 1:30. Only had 2 large tops walk in, the rest were mostly 2 tops. Everyone seemed pretty understanding of the wait time. By 9:15 we were off the wait and I cut down to Esther and Eileen. I cut Lindsey from the host stand and kept support on until 10pm. The place cleared out by 10:35. I wasn't aware of any ticket time issues, however I was mainly planted at the host stand for the majority of the night. Things seemed fine though, just super super busy.

Any VIP's in?
If there were I didn't have a chance to notice them, except for when I was checking them in.

Comps of note:

R&M needs?:

86'd items/ need more?
Still need clamshells and to-go lids for kids cups. 

Tuesday AM Recap 12/31/13

LY Lunch Sales:  2892.00(NYE sales)
TY Lunch Sales:  2745.00
+/- : -5%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Sunny with a slight chill

Any Special events going on?: NYE

Who worked?:Jason, Johnny Lynn, Stephanie CL

Flow of Business, Cuts and Ticket Times: Slow start, but filled up and went on a weight around 1230. Got up to about a 40 minute wait. Kitchen and sushi bar handled the business well. Had a couple of long tickets come out of the Kitchen, but no comp necessary. Lots of teamwork today, which was good to see and always makes busy shifts run smoother. Not much else to report.

Any VIP's in? Johnny and Dottie
Speaking of which he left some chopsticks in here about a month ago, and I wrapped them with a note on them. Anyone know what happened to them?

Comps of note:

R&M needs?:

86'd items/ need more?

Monday 12.30.13

*Note  LY sales were on NYE, Comparatively.
LY Lunch Sales:$2892
TY Lunch Sales: $2495
+/- :down 14%

LY Dinner Sales: $5425
TY Dinner Sales:$6269
+/- : up 16%


Weather:Sunny but cold. 30's

Any Special events going on?:

Who worked?:
Lunch: Jason, Kate, Lindsey, Stephanie CL. Hiroe FR, Jason SA, Alex Host
Dinner: Jason, Kate, Esther, Dusten, Taylor CL. Same support staff. Nagisa was supposed to host but her husband called her out and said she was going to go to the DR. I said she needs to get a Dr's note before coming back to work. he said okay.

I also talked to Jason about the sweeping issue. He was a little upset because he feels that he helps out in other capacities and from time to time either can't sweep due to people in his section, or perhaps its an oversight on his side. But he was a little annoyed that no one said anything to him about it and rather said something to me. I told him that the fault lies in both the closer and him. The closers also need to actually be checking people out, they are held accountable, etc. However, I think it put him in a sour mood for the rest of the night. He said he would try to make sure he didn't let it get to him, but I think it did. I also talked with him after the shift and he said he's trying not to let it get to him but if people are going to call him out to the manager for something so small as sweeping, then he is going to hold not only himself but everyone else at that higher standard. I understand where he is coming from and it's something I definitely want to address at length at the meeting; how the closers are ultimately the ones responsible after all is said and done, and if they are letting people slide, then they are to take the blame

Flow of Business, Cuts and Ticket Times:
Lunch: was slow to start and busy throughout after it took off. We were on a wait and were up a wait up until about 1:45. From the sounds of it ticket times were okay. No one was cut until after 2

Dinner: Started off the same as lunch,  a little slow. But then once 6:30 hit, we got slammed and were on a wait until 9:45. Everyone was busting their ass, and working hard. But man did we get our asses kicked tonight. I assisted Alex at the host stand. We had two 9 tops, one 6 top and one 7 top walk in between 8:45/9:30. It was hectic, to say the least. But we got them all sat by 9:45 and the last table was the 9 top. If this is any reflection of what tomorrow night is going to be, we had better be prepared!

Any VIP's in?
Neil, Rachel and Carlos

Comps of note:

R&M needs?:

86'd items/ need more?
I don't have enough time on my hands to tell you all of the things we 86'd tonight. All I'm going to say is, remember that email I sent out earlier today. We are going to be busy tomorrow. Let's be sure we're ready for the hit. 

Sunday PM Recap 12/29/13

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales: 3390.76
TY Dinner Sales: 5037.40
+/- : +26%


Weather: A little drizzly and cold

Any Special events going on?:Sunday before New Years

Who worked?:
Jason, Stephanie, Kate, Sophia, Dusten CL, Lindsey H, Alex SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
We had a line of customers when we opened the doors. Went on a wait around 630, and the wait got up to about an hour. It felt like a Saturday for part of the evening. I was really happy Lindsey was at the host stand tonight. It was pretty busy, but business flowed well, and ticket times were good. Came off the wait around 9. Went 2 on at 915. 

Any VIP's in? James and Ingrid came in and brought some friends in, Kayo's friend Kanako

Comps of note: Comp a roll because a customer really didn't like it, and had to comp a takoyaki because it was ran to the wrong table

R&M needs?: Napkins, but it sounds like Elizabeth is grabbing some

86'd items/ need more?

Sunday AM 12.29.13

LY Lunch Sales:$1569
TY Lunch Sales:$1749
+/- :up 14%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:Sunny and 50's then it got cloudy and foreboding.

Any Special events going on?: Anime Convention DT

Who worked?:
Kate, Sophia, Jason, Stephanie CL. Nagisa Host, Lindsey FR, Alex SA

Stephanie told me that Jason didn't sweep or pull his condiments. This is the 4th complaint I've received about Jason not sweeping his section.  Now, this can be handled one of two ways. We can either document Jason leaving without finishing his sidework (which I think needs to be done- I wrote a doc already) And/Or, it can serve as a lesson to the closer to make certain they are checking each other out. I know they want to trust each other but they need to trust each other while also covering their own behinds. Anyone have any input on this?

Flow of Business, Cuts and Ticket Times:
Slow everywhere today. No wait, no nothing. Not much to say about today really. Mellow. 

Any VIP's in?

Comps of note:
Had a Chicken Katsu comp because he meant Kara-Age

R&M needs?:
Thanks Take for putting light bulbs in the lobby

86'd items/ need more?
Ordered more Sencha and Kukicha. Be sure in pre-shift we are talking about when we are 86'd items to let the manager know. I talked about it this weekend, and yet no one told me we were out of Sencha. So we need to push the point home. 

Saturday 12.28.13

LY Lunch Sales:$2560
TY Lunch Sales:$2439
+/- :down 5%

LY Dinner Sales: $4948
TY Dinner Sales:$6695
+/- :up 35%
Up 22% for the day!

Weather:Sunny, mild. Mid 50's during the day, then 40's at night

Any Special events going on?: Apparently there was some anime convention downtown during the day

Who worked?:
Lunch: Jason, Sophia, Stephanie, Johnny CL. Lindsey host, Jason SA, Hiroe FR
Dinner:  Jason, Sophia, Naoto, Stephanie, Dusten CL. Lindsey host, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch: Busy start and stayed busy until around 2. Had lots of large parties from the get go- two 6-tops, one 11 top walk in, and the reso as well. On and off a small wait until 1:30. Made cuts at 2:15 and went down to 2 servers. Kept support on until 2:45/3.

Dinner: Steady start and just an overall long night. The night seemed to drag on- we went on a wait around 6:30 and stayed on a wait until a little past 9. Had 3 parties go over their quote time because there were several tables that paid out but didn't leave. One stuck around for an extra hour! None of the under-quotes parties were upset though, so that was good. Had quite a few 5 tops, and had a walk in 10 top that we were able to seat in the party room since our 7:45 reso cancelled an hour before.  It started to die down around 9, and I cut down to 2 on by 9:45. Cut the Host then, and cut all support at 10:15. By 10:45 it was a ghost town.

Any VIP's in?
Some regulars were in throughout the day.

Comps of note:


R&M needs?:
The Curtain rod broke again.

86'd items/ need more?

Friday PM 12.27.13

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales: $4790.50
TY Dinner Sales: $6328
+/- : up 32%
Up 11% for the day!

Weather:Cloudy and chilly. Low 40's

Any Special events going on?: Weekend after Christmas/Before NYE

Who worked?:
Jason, Esther, Dusten, Eileen, Taylor CL. Jason SA, Nagisa Host, Lindsey host/CT, Kaori FR
Nagisa wasn't feeling well tonight, so I sent her home relatively early. However, besides the fact that she wasn't feeling well, I would like to see her working lower volume shifts. She continuously has trouble with multi-tasking during the rush, and allows empty tables to sit unoccupied. Also, I would like to see someone a little more vocal at the host stand on the busy nights as far as communicating to guests the wait time, and that they can wait in the lobby or patio, and who the cocktail server is. Also I noticed that her menu knowledge is rather lacking (guest asked what Camembert was and she didn't know) This is the 2nd weekend in a row that I have seen her get very flustered and unable to handle the host stand on her own. Maybe the new hire will be able to slide in.

Flow of Business, Cuts and Ticket Times:
Slow start and as predicted, we went on a wait at 7:15. If anything that has been the one reliable thing lately. We were on a wait until about 8:30, and then we were on and off a wait until 9. Nagisa under-quoted a 3 top (25 min) and they ended up waiting 45 minutes. I explained to them the first time what had happened, but then a member of their party approached me a little while later and I tried to explain why 2 tops were getting sat in front of them and why a party of 7 was sat (Reso), she was noticeably upset and stood next to the host stand until a table opened up for them. I sent them edamame and gyoza and they seemed happy about that.

The only long ticket times I experienced were from the sushi bar around 9pm- The only comp I made for that was A6's pieces that took 40 minutes and they had cancelled because they were getting ready to leave, but then they came out. So I took care of them and they were very happy.

Cut Nagisa at 9pm, Lindsey at 9:30, Kaori at 9:45, Jason SA at 10:50.  Server cuts: 1 at 9:30, everyone else at 9:45. Taylor got about 5 more tables after that and handled them fine in addition to his half full sushi bar.

Any VIP's in?


Comps of note:

R&M needs?:
Any way we can get new paper lanterns for the lobby? 

86'd items/ need more?
86: mochi gummies, rice krispies
soon to be 86'd: whipped cream (1.5 cans left) , 4 white paper towel rolls left.
I will pick up more brown paper towels from Restaurant Depot tomorrow morning.

Friday AM Recap 12/27/13

LY Lunch Sales: 2641.50
TY Lunch Sales:1895.50
+/- : -28%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:Cloudy and a little chilly

Any Special events going on?:  Friday after Christmas

Who worked?:   Sophia, Johnny, Esther, Jason

Flow of Business, Cuts and Ticket Times:
Pretty mellow for a Friday. We kept on almost going on a wait, but it never happened. Hiroe called in sick so I moved Lindsey to food runner, and hosted today. Kitchen and sushi bar was unchallenged and ticket times were good. Stayed steady all the way to 2. Cut 1 sever at 120, and everyone 


Any VIP's in?: Rachel and Carlos (Take gave them their present)

Comps of note:

R&M needs?:

Thursday Recap 12/26/13

LY Lunch Sales: 1637.50
TY Lunch Sales: 2279.90
+/- :  +39%

LY Dinner Sales: 3600.25
TY Dinner Sales: 5044.30
+/- :  +40%


Weather: Chilly but sunny in the afternoon

Any Special events going on?:Day after Christmas

Who worked?:
Lunch: Sophia, Kate, Lindsey, Jason CL, Junko, Jason, Kaori
Dinner: Sophia, Jason, Kate, Naoto, Esther CL, Jason, Lindsey, Kaori

Flow of Business, Cuts and Ticket Times:
Lunch: We got busier early than usual today. Started to be full around noon. Lots of 5-7 tops, and lots of families. We were on a wait by 1230, and stayed on 130. Ticket times were good. No one was cut.
Dinner: I thought maybe it would be mellow tonight since sales were low last year the day after Christmas, but we were pretty busy form the beginning. Lots of family big tops early on, lots of regulars in the middle, and lots of late tables including a 7 top at 945. Ticket times were good most of the night. The sushi bar got hammered pretty hard in the middle of the shift with a lot of large party orders, but plates staggered out so people always had something on the table. Went 2 on at 9, and cut the host. 1 on and cut the SA at 945. 

Any VIP's in?

Comps of note: 

R&M needs?:
Pickled Ginger, Seaweed salad, Iced Green Tea, I'll email Take and Jason.

Monday 12.23.13

LY Lunch Sales:Christmas Eve
TY Lunch Sales:$2578
+/- :

LY Dinner Sales:
TY Dinner Sales:$3924
+/- :


Weather: sunny but chilly. high 50's

Any Special events going on?: Day before Christmas eve

Who worked?:
lunch: Esther, Sophia CL, Jason, Kate. Perfaijre SA, Lindsey Host, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch (though I wasn't on the floor) sounded busy and it seemed like we were on a wait until 2pm, and got the last few tables sat shortly after 2. It was a late pop, maybe around noon.

Dinner: late pop. Didn't get busy until 7:30, and went on a wait around 8 but it wasn't anything crazy, 10 minutes here and there. Made 1st cut by 8:30, and also cut Nagisa, since she said she was starting to feel very hot. Cut down to 2 at 9pm and 1 at 9:15. No long tickets and overall a steady and smooth night.  Cut Perfajer and Hiroe at 9:30. No more tables came in after 9:30.

Any VIP's in?
some regulars, the GM of Meddle was in.

Comps of note:
several voids for 86'd items. but no crazy comps or anything


R&M needs?:
Not R&M but:
-Ordered Dessert menu covers since I couldn't find them anywhere (at stores) they should be here sometime next week
- Updated the vendor list
- Wrote a closing checklist that resides on the clipboard under the beverage order. However right now it's covered by a W9 that Rodrigo needs to fill out. I sent him a text to come by after the holidays. I don't know his full name, or address or anything about him really, so he needs to fill out the top part, and sign.


MERRY CHRISTMAS to all, and to all a goodnight!

Sunday PM Recap 12/22/13

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales: $4558.10
TY Dinner Sales: $3558.10
+/- : -22%


Weather: Clear skies and cold

Any Special events going on?: Sunday before Christmas

Who worked?:
Esther, Jason, Kate, Sophia, Dusten CL, Jason SA, Lindsey H, Hiroe FR

Flow of Business, Cuts and Ticket Times:
It started off real slow. By 715 we still had a lot of empty tables. I went 4 on because normally we get hit earlier, and I thought maybe a lot of folks might be out of town. We did fill up and went on a wait around 8. It went smoothly, and we off by 845. Pretty mellow night for the back of the house. Sushi line got hit pretty hard by the pop, but rolls stayed under 25 minutes. Went 2 on by 910. Cut the Host at 930, and the SA at 950.

Any VIP's in?

Comps of note:

R&M needs?:

Sunday AM 12.22.13

LY Lunch Sales:$1563
TY Lunch Sales:$1282
+/- : down 18%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:Sunny but chilly. low 50's

Any Special events going on?: Just 3 days before the fat man brings stuff. (Christmas)

Who worked?:
Lunch: Esther, Stephanie, Camacho, Christina CL. Perfaijer SA, Kaori SA, Nagisa host

Nagisa seems to be missing things again. Had some trouble with her on Friday night seating a few parties in front of another, and then this morning she missed seeing the reservation we had for 12:15 (luckily she asked me before she sat the party room) and then after they sat she failed to let Christina know it was sat. After she was cut she got 2 boxes of napkins but just put them on the office floor without putting them up, and she also left the large tub of soap sitting in the basket at the host stand (instead of under the iced tea machine where we're keeping those things now). So keep an eye on her and also please put this in her eval.

Flow of Business, Cuts and Ticket Times:
Started with a few tables, as usual. Nothing crazy. We did go on a little bit of a wait around 1pm that lasted a little bit due to the fact that most tables sat down all at the same time. But after they got up, we sat everyone seemlessly. Cuts were fast. Cut Jason at 1:30, and Esther at 1:45, then went to just Christina at 2:30. Cut Nagisa at 1:45, Cut SA and FR at 2:30. Super mellow after 2. People are shopping...exactly what I need to do!! Anyhow, by 3 we had 1 table finishing up. Sloooooow.

Posted the Ad on poached for Line cooks and sushi men. Log in is:
username: eazerega@gmail.com
password: 4917airport
If I get any bites I'll forward the link to you Jason, and you can log in

Any VIP's in?
The guy from next door (next to Phil and Phylis) was in. I am blanking on his name. 

Comps of note:
Just an owner comp (it worked today!!)

R&M needs?:

Saturday 12.21.13

LY Lunch Sales:$1764.80
TY Lunch Sales:$2103
+/- : up 19%

LY Dinner Sales: $3975.50
TY Dinner Sales:$5397
+/- : up 36%


Weather:Started rainy and cold, then the sun came out around 1pm.

Any Special events going on?:
Last shopping weekend before Christmas

Who worked?:
lunch: Johnny, Stephanie, Sophia, Kate. Lindsey host, Jason SA, Kaori FR
dinner: Stephanie, Naoto, Miho, Esther, Dusten CL. Perfaijer host, lindsey host/ct, kaori fr, jason sa.
I helped host during the rush, and Lindsey helped too, but Perfaijer is not quite ready to work a host shift by himself. He had trouble staying organized during the rush and communicating effectively with the guests (he's very soft spoken and speaks very sloooow, so in this fast paced environment, it can be a little challenging)

Flow of Business, Cuts and Ticket Times:
Lunch started off strong then died after the first round.  Cut down to 2 at 2pm, cut host and SA at 2:30. Slowed significantly after 2:30. People are out getting that last minute holiday shopping done.
Dinner was similar to last night, where it picked up but never quite enough. Our longest wait was a 5 top that waited 40 minutes. Ticket times were good, nothing really of note. The entire night seemed to just drag on slowly, but all without incident. Cut Stephanie at 9:30, along with Perfaijer. Cut down to Miho and Dusten at 9:50, and cut Lindsey then too. Cut Jason at 10:30.

Any VIP's in?
Lunch: Sean from Parkside was in with his daughter and sat at sushi bar.
Dinner: Several regulars, Neil, Chris and the girl that looks like Anna Faris (I can never remember her name!!)

Comps of note:
created a new comp catagory for when Kayo and Take come in to eat. it's called Owner comp and it's where the old 20% comp was (since we still have open % comp). That way when we look at manager meal comps or whatever, we don't see an unusual spike anymore. However, today I had to comp it partially in open % and then the rest in mgr meal. Long story. So just, there's that.

R&M needs?:
We are 86 Coke. I can't believe we blew threw all of those cases already! Still okay with topo chico.

At the next HEB run can someone please pick up more of the Shaggy Dog bloody mary mix? It can be found in the mixers section near the alcohol. Not sure which HEB we go to, but the one at Mueller has it. Please pick up 6 bottles. 

We also 86'd paper towels and whipped cream ( for the HEB run)

Friday PM 12.20.13

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales:$4805
TY Dinner Sales:$6328
+/- :up 32%
($8370 for the day- up 12% for the day)

Weather:beautiful, but got muggier after dark

Any Special events going on?:

Who worked?:
Eileen, Miho, Camacho, Taylor. Nagisa host, Lindsey CT, Kaori FR
Nagisa said her husband has a job interview in Houston the beginning of January, and if he gets the job they will be moving. She said it's all up in the air, but there is that possibility. So we can be prepared.

Flow of Business, Cuts and Ticket Times:
It was a slow and steady evening. We picked up a little around 6:45, but all night we were in and out of a 20 minute wait. At one point I quoted 30-45, but we never even got that high. The air was a little solemn to start the dinner service off tonight, but it seemed like everyone popped back after about an hour or so. It was good to see everyone back in high spirits. Had a few long tickets at the sushi bar towards the later part of the night. Take got slammed with nigiri and sashimi tickets for a while, they were piling up, but even the longest ticket was 25 minutes. So still not too bad. No long ticket time comps, or DNL's tonight. Not a whole lot of comps I can recall outside of employee meals. Cut down to 2 at 9:45, and 1 at 10:30. It was steady right up until about 10:15, then we didn't have any tables come in after 10:25-ish. Cut the host at 10, the SA at 10:45, and the FR at 10:30, and all of the tables were out by 11pm. Astonishingly.

Any VIP's in?

Comps of note:

R&M needs?:

Thursday Recap 12/19/13

LY Lunch Sales: $2260.75
TY Lunch Sales: $1851
+/- : -18%

LY Dinner Sales: $4358.50
TY Dinner Sales: $4206.00
+/- : -3%


Weather: Really Nice 

Any Special events going on: 

Who worked:
Lunch: Dusten, Kate, and Johnny CL, Junko H, Per Faijer SA, Hiroe FR
Dinner: Dusten, Kate, Naoto, Miho, and Ali CL, Nagisa H, Per Faijer SA, Hiroe FR 

Flow of Business, Cuts and Ticket Times:
Lunch:
We were 1 server short today because of Alex going home. I was a little worried about it, but it went pretty smoothly. Everyone was really busy, but I SA-ed with Per Faijer, and it went well. Kitchen times were really good today which helped. Also flow of business was slow to start, which paced out the tables nicely. We got busy between 1-2, and several tables on a wait. Junko rocked the host stand as usual. Also Johnny was strong as the closer. He needed help, but he was really good at staying organized and asking for the right help. His performance has really seemed to improve since I've started.
Dinner:
Slow start. I think the nice weather was making everyone want to be outdoors. We did eventually fill up around 715. Went on and off a wait until about 830. Fry station got hit hard at one point, but the kitchen handled it well and tickets stayed under 25 minutes. Sushi bar tickets were good. Went 3 on at 9, and 2 on 915.

Any VIP's in?

Comps of note:

R&M needs?:

Wed Dinner 12/18/13

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales:$2248
TY Dinner Sales:$4321
+/- :+43%


Weather: Nice

Any Special events going on?:

Who worked?:

Flow of Business, Cuts and Ticket Times:Ticket times were great, We did have one mishap on a an hour long time for rolls for some regulars. I went ahead and got those for em. We also had a 3 top wait for an hour when we qouted  them about 30-45. Take got them fish and chips. Take bought me some wine, I ran a carpaccio/pinot noir contest for an easytiger giftcard and wine of their choice. Sophia placed. she also sold 150.00 dollars of giftcards and got her pay! 

Everyone walked with good money tonight.

Any VIP's in?

Comps of note:

R&M needs?:

Wednesday am Recap 12/18/13

LY Lunch Sales: $1296.20
TY Lunch Sales: $1834.50
+/- : +42%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Pretty and sunny

Any Special events going on?:

Who worked?:
Sophia, Ali, Jason, Lynn CL, Per Faijer SA, Junko H, Eileen FR

Flow of Business, Cuts and Ticket Times:
Really slow start. It seems like the last couple of lunches we've been dead until 1. Today was extra slow, but we did fill most of the way up at 1. Never went a on wait though. The kitchen handled the pop really well. Having the extra hand really seems to make things smoother. Ticket times were good. Had a lunch regular ask about us changing the Tonkotsu Ramen. She said she preferred the old pork belly. I told her I would pass on the feedback. 3 on at 1230, everyone else worked until 2.  


Any VIP's in?

Comps of note:

R&M needs?:

Tues PM 12.17.13

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales: $2248
TY Dinner Sales:$4358
+/- : up 94% (practically doubled our sales!)


Weather:Sunny and warm, then cold at night.

Any Special events going on?:

Who worked?:
Kate, Eileen, Esther, Taylor, Miho CL. Sophia Host, Alex SA, Kaori FR
Alex got some bad news tonight- her brother called to tell her that her dad has been moved to ICU and is in critical condition. Tomorrow they are going to take the air tube out and see how he does. It is very possible that he will pass away. So just FYI. We're already working on getting her FR shift tomorrow morning covered, but we may have to get the rest of her shifts covered as well.

Flow of Business, Cuts and Ticket Times:
Started slow and picked up at it's usual time: 7:15. We went on a wait and were on a 30 minute wait until about 9pm. The last hour slowed down a little and I first cut Kate, then around 9:15 I cut the rest of the staff and went 2 on (Taylor and Miho) Ran an alcohol sales contest and Miho won with $280 in sales (the minimum to win is to beat last Tuesdays Alc sales, which were $250). These last few weeks have been phenomenal as far as beating LY sales (maybe not so much lunch lately) but dinners have been picking up, which is great!

John forgot to sign his credit card reciept and forgot his card. Also a Jacob forgot his card. Now all we need is a Jingleheimerschmitt....anyone...anyone?

Any VIP's in?


Comps of note:

R&M needs?:

Tuesday am Recap 12/17/13

LY Lunch Sales: $2181.75
TY Lunch Sales: $1927.50
+/- : -12%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Beautiful

Any Special events going on?:

Who worked?:
Lindsey, Johnny, Lynn, Stephanie CL 

Flow of Business, Cuts and Ticket Times:
Slow start but we pretty much filled, and stayed busy until the end. We never went on a wait, just steady. Ticket times were good. At the end of the shift the sushi line ran out of rice, and we had 3 30minute rolls because of it, but didn't have to comp since the tables all had other items.
3 on at 1230, 2 on at 115. Cut host at 145.

Any VIP's in?

Comps of note:

R&M needs?:

Monday PM Recap 12/16/13

LY Lunch Sales:  $2011.75
TY Lunch Sales: $1584.00
+/- : -21%

LY Dinner Sales:  $3775.70
TY Dinner Sales: $4191.24
+/- :  +11%

Weather:  Cold and clear skies

Any Special events going on?:

Who worked?:
Stephanie, Jason, Miho, Kate, Taylor CL, Jason SA, Nagisa H, Hiroe

Flow of Business, Cuts and Ticket Times:
Similar to last night. Maybe even slower of a start than last night. It felt like it was going to be dead, and then we got hit all at once, and went on a 45min-1hr wait around 715. Came off the wait around 9, but steady until the end. Ticket times in the kitchen were really good. The rolls got a little backed up and started hitting 30 minutes, but only had 1 comp come of it. Went 4 on at 9, and 1 on at 930.

Had several tables coming in thinking they had a reservation through open table. It was for the Kome in Pennsylvania. Most the parties were fine waiting, but table was weird with me (not sure how they could be mad at us). They were fine once they were sat. The Kome in PA must hate that they're holding tables for people in Austin. We should all take a field trip to their place and see how they measure up.    

Any VIP's in?

Comps of note:
Comped a dinner for a contest tonight.
R&M needs?:

Sunday PM 12/15/13

LY Lunch Sales: $1693.00
TY Lunch Sales: $2551.40
+/- : +51%
The LY sales in this morning's blog were from the Saturday prior
LY Dinner Sales: $3331.25
TY Dinner Sales: $4421.94
+/- :  +33%

Weather: Chilly with clear skies

Any Special events going on?:

Who worked?:
Jason, Clair, Naoto, Sophia, Dusten CL, Alex H, Hiroe FR, Per Faijer SA

Flow of Business, Cuts and Ticket Times:
Mellow start but we filled up and were on a wait by 7. We were off the wait around 845. It hit all at once, and we had a 12-top sat at 7, so the sushi line and kitchen got a little behind. I had some 30 minute ticket times on rolls and kitchen items, but only had 1 $10 comp because of it. Other tables had food, and were fine with the wait. Went 2 on at 850, and we got a little late pop, but nothing too crazy. It just kept the closers busy. Cut Host, and SA at 945. 

Any VIP's in?

Comps of note:

R&M needs?:
We're down to our last box of straws. 

Sunday lunch 12.15.16

LY Lunch Sales:$2337
TY Lunch Sales:$2551

+/- :up 9%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:Sunny, high of 60!

Any Special events going on?:Football games of all sorts. Dallas played this morning.

Who worked?:
Jason Camacho, Clair, Naoto, Stephanie (CL), Jason SA, Nagisa Host, Kaori FR

Flow of Business, Cuts and Ticket Times:
Started steady as usual and stayed that way all day. Went on a wait around 1:15 and off a wait at 2:30. Cut down to just Stephanie at 2:45- she got a 7 top and a few other tables after that. There were a lot of large parties in again today. Lots of 5+ parties. Must be the holiday season.

Any VIP's in?
some regulars that I couldn't talk to (throat still majorly hurting)

Comps of note:
Had to comp 1 Salmon teishoku to guest DNL because it went out burnt. We cooked her another and she was happy. Had  a few buzztable gyoza too.

R&M needs?:
I emailed Brian about the Asahi machine cleaning- there is no way to connect the coupler to where it says in the video. There are no grooves there. So I'm still waiting to hear. Also, I asked him if we have BEK just come out and clean the line, if we really need to nightly, since we sell so much beer.

Also, I want to add to the daily duties one night each week we need to soak the coffee and tea mugs (white only) in a container with some bleach. We did this at another restaurant I worked at to avoid the staining of the cups . I think we need to start doing that here once a week.

Also, it seemed like the Sake Sriracha Bloody Marys and Momo's did well. Jason Camacho came up with adding some togarashi and soy sauce to the mix in addition to the Kimchi juice (which came as a suggestion yesterday by Christina back in the kitchen!) I think we have a successful Sake Sriracha Bloody Mary! Sales for those two drinks weren't anything crazy but I'm hoping it will catch on soon, and it will become more of a draw for people.

On a non-work related note: I ordered some christmas presents for Aaron for Christmas and I'm having them shipped here. He's such a hum-bug, if I get them shipped home he'll know immediately. Also, non-work related, I'm feeling better. Thank you Kayo and thanks to Camacho for covering my shift last night. I didn't think I was going to make it today, but after numerous pots of hot water with lemon and a big bowl of ramen broth, I think I should be good as new by my birthday! So thank you

Saturday PM 12/14/13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales:$5422
TY Dinner Sales:$6104
+/- :13%up


Weather:Chilly

Any Special events going on?: trail of lights, In-N-Out first weekend after opening.

Who worked?:Lyndsey(host), Alex(host), Ali(cocktail), Dusten, Stephanie, Kate, Miho,Naoto
Jason Camacho managed until 10pm

Flow of Business, Cuts and Ticket Times:
Jason said it was really busy from the beginning, When I got here (7pm) it was bunch of people waiting at the lobby. at 10pm all the wait was cleared. and had 1- part of 6 came in right after 10pm, but not many after that.
 Miho, Naoto, Stephanie-10:30,
Lyndsey-10pm, Alex 10:30, Ali-10:15

Any VIP's in?

Comps of note: Many( maybe about 10?!) Gyoza for Buzztable, Jason's manager meal and his friend discount for 20%

R&M needs?: Azuki


Kitchen: I was able to observe kitchen tonight. Steve really needs to have tempura lesson from Take.
Over all everything looks good but not tempura and it is the hardest thing to make in our menu.
I think it may not be just Steve,so once in a while the kitchen should have the class for certain item to just keep their skills up.
Also, we have changed the plate we use for tempura tonight, the one we use for Moriawase (black sushi tray) gets too slippery, so we are going to use round bamboo plate for Moriawase from now on.

Sat Lunch 12.14.13

LY Lunch Sales:$2337
TY Lunch Sales:$2392

+/- :up 7%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:mid 50's. Overcast and some sun

Any Special events going on?: 1st weekend In-n-Out burger is open.

Who worked?:
Lunch: Camacho CL, Ali, Clair, Johnny. Lindsey host, Perfaijer FR, Jason SA

Flow of Business, Cuts and Ticket Times:
Started and stayed steady until the end. Went 2 on at 2:30, and kept support staff until close.

Any VIP's in?
Harmon and his wife. This other couple that are in regularly (the woman is English). Quite a few regulars, and the lovely Junko had some friends in with her for lunch. 

Comps of note:

R&M needs?:
Posted the ad on Poached. Hopefully we'll get some good ones. 

Friday night 12.13.13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales:$4890
TY Dinner Sales:$6419
+/- :up 31%


Weather:Rainy, wet and cold.

Any Special events going on?: Day 2 of In-n-Out Burger Opening

Who worked?:
Dinner: Eileen, Ali, Miho, Jason (train Lindsey), Taylor CL.  Alex/Nagisa Host, Clair CT, Kaori FR, Perfaijer SA

Flow of Business, Cuts and Ticket Times:
Started slow, went on a wait bu 7:15 and off a wait by 9. Then we were on and off a small 15 minute wait from 9-10pm. I cut Nagisa and went with one host and one cocktail around 8. I think, going forward we can run with 1 host and 1 CT while it's cold out. Also, I would like to start paying the CT $5.75 during the winter months when it's cold out and they basically host half the time. 

Server cuts: I cut Miho and Ali at 9:30. Ali wasn't feeling well.Went to 2 on at 10pm and also cut Alex as host.

Perfaijer, despite his lateness issues recently, did a great job tonight. As soon as the table was up, he was at it, bussing, wiping and setting it! It was magical. We flipped tables so fast.

Phylis, next door, called and told me that someone was blocking her driveway. Not all the way, but partially. It was a silver toyota yaris. So I asked the lobby first, no one. Then the first sushi bar people I asked, it turned out to be S3's. She got upset when I asked if she could please move her car because it was blocking a driveway. She complained that she wasn't blocking anyone's driveway and that she was already harangued by someone else about parking. I apologized and told her that we just like to be good neighbors and we appreciate her moving her car. They left with smiles on their face, so I'm thinking the food erased their memories.

Any VIP's in?
Had a server from Arro in, he said his boss Greg Baldwin recommended us. I sent him out a spicy scallop to "pay it forward"

Comps of note:
Training food for Lindsey and Jason. Other than that, I can't think of any other biggies. 

R&M needs?:
Please do NOT order any more Topo Chico, Coke or Izze. We have enough in stock to last us the next 3 weeks at least. Also, Topo Chico comes from Keg 1, not Sysco, which shouldn't be a problem anymore, considering we're not going to order from Sysco. If Rest.Depot has it cheaper than $16.50/case then we can start getting it there, but not for  a while.

Friday am recap 12/13/13

LY Lunch Sales: $2847.00
TY Lunch Sales: $1895.54
+/- : -7%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Cold and Rainy

Any Special events going on?:

Who worked?:
Johnny, Stephanie, Kate, Lynn CL, Per Faijer SA, Lindsey H, Alex FR

Flow of Business, Cuts and Ticket Times:
It was a slow start today. We had several open tables around 1240. I wonder if IN and OUT Burger is taking some lunch business. We did fill up around 1:10 and stayed full until 2. Ticket times were good. Customers were very happy, and staff was all around on point. 30n at 1, 1 on at 150, cut the host at 145.  

Any VIP's in?

Comps of note:

R&M needs?:

Thursday PM Recap 12/12/13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales: $3192.50
TY Dinner Sales: $4254.18
+/- : +33%


Weather: Cold

Any Special events going on?:

Who worked?:
Dusten trn Lindsey, Naoto, Kate, Ali CL, Nagisa H, Per Faijer SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Steady night. Went on a wait around 7 and were off around 850. Table turning went smoothly, no one going over wait times. Had a great 10 top in the party room that had a bunch of first timers. Dusten took good care of them, and they were super happy. Ticket times were good, and no issues. 2 on at 9, 1 on at 930, cut host at 915, cut SA at 945.


Any VIP's in? Kayo's friend Nina, Neil and some fiends

Comps of note:
A lot of birthdays today, and a lot of people wanting camabert for dessert. The birthday comp doesn't count it as a dessert so I comped them open %. I believe 4 all together. 

R&M needs?:

Thurs AM 12.12.13

LY Lunch Sales:$1628
TY Lunch Sales:$2425

+/- :up 50%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:Sunny and high 50's, low 60's

Any Special events going on?:

Who worked?:
Lunch: Dusten, Clair, Johnny, Lynn. Junko host, Jason SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Slow start then steady, Went on a wait at 12:30 and stayed on one until 1:30- still had a steady flow of people coming in until 2, and even a few after (that were not seated)Made all cuts at 1:45 with the exception of SA and FR who were cut shortly after 2pm

Any VIP's in?
Brent- owner Workhorse bar

Comps of note:


R&M needs?:
That new handicapped sign is up! Woohoo! Sushi ribbon has been ordred, and I also ordered more kitchen paper, just in case . We should be fully stocked now.

Wednesday Recap 12/11/13

LY Lunch Sales: $1681.76
TY Lunch Sales: $1558.10
+/- :-7%

LY Dinner Sales: $3866.25
TY Dinner Sales: $4293.65
+/- : +11%
I have medicine head and forgot to get %s, I'll fill in and update tomorrow. Sorry.

Weather: Sunny and cool day, chilly and clear skies at night

Any Special events going on?: I don't think so

Who worked?:
Lunch: Ali, Sophia, Jason, Lynn CL, Per Faijer SA, Junko H, Lindsey FR
Dinner: Ali, Sophia, Jason, Eileen, Stephanie CL, Per Faijer SA, Esther H, Hiroe FR, Lindsey training at Sushi bar
Alex got her run shift covered by Lindsey in the am, I'll called her to see if she got her host pm covered. She said no one would cover it, and she didn't want to call in again, so she was just going to work. When I asked what was wrong she said the doctor told her she had viral bronchitis. I told her to stay at home. I'm already sick, and so is Ali. There's already enough ick going around, and I didn't want to add bronchitis to the mix. I called Esther, and she agreed to come in and help us out.

Flow of Business, Cuts and Ticket Times:
Lunch: It was steady for awhile, but we never went on a wait. Had a little late pop at the end. Ticket times were good. 2 on at 115, 1 on at 135, cut host at 130, and SA at 150.
Dinner: It was nice and steady. We went on a small wait around 7, and stayed on one until 910. It just stayed a couple of tables waiting about 20 minutes the whole time. Smooth shift, with decent sales. Ticket times were solid. 2 on at 915, 1 on at 940, cut host around 930, and SA at 945.

Any VIP's in?

Comps of note:

R&M needs?:
We need new printer ribbons for the sushi line printer. Apparently we only have ones for the kitchen printer. It seems weird that they're different. They are very close, but different. Elizabeth, is there a place in town that sells these, or do we have to order them online. Either way the sushi bar needs one asap.

Tuesday 12.10.13

LY Lunch Sales:$1533
TY Lunch Sales:$2001

+/- :up 29%

LY Dinner Sales: $3367
TY Dinner Sales:$4231
+/- : up 26%
Total daily sales: $6232, up 27% over LY GREAT TUESDAY!!!


Weather:Sunny but still chilly. not too cold though. 40's

Any Special events going on?:

Who worked?:
Lunch: Clair, Lynn, Johnny, Stephanie CL. Jason SA, Junko Host, Kaori FR
Dinner: Kate, Eileen, Sophia, Taylor, Miho CL. Jason SA, Lindsey Host, Kaori FR

Flow of Business, Cuts and Ticket Times:
Lunch was steady all day. No big pop, and the place never filled up all at once, but it was definitely a good lunch- better than expected.Ticket times weren't an issue at all today. Didn't make cuts because we were busy until the end. 

Dinner- slow start, but the same as last night- it picked up around 7:30 and we went on a small wait, and by 8:30 we were off the wait.  But it remained steady until around 9:30. Went down to 2 on at 9:15, and cut the host. Again, it was just overall very steady and easy going.

Any VIP's in?nope

Comps of note: none that I can think of


R&M needs?:The mens room toilet may need some work. You have to hold the button down a little longer in order for it to flush. Keep an eye on it the next few days.

I moved all the to-go supplies into the office and a few are above the server station.

Also, make sure the staff knows that in the new stemless flutes I got, they only fill it up half way! The look is deceiving.

Bubbles Contest is full on. Inserts are in the drink menu- buttons are on the computer- and bubbles are chilly.

Monday 12/9/13

LY Lunch Sales:$1399
TY Lunch Sales:$1524

+/- : up 9%

LY Dinner Sales: $2028
TY Dinner Sales:$3424
+/- :up 69%
sweet!! 44% up for the day!


Weather:Cold and rainy

Any Special events going on?:

Who worked?:
Lunch: Camacho, Sophia, Alex, Dusten CL. Jason SA, Hiroe FR, Junko host
dinner: Camacho, Miho, Stephanie, Clair, Taylor CL. Alex host, Jason SA, Hiroe FR

Caught Alex on her phone at the host stand- gave her a warning. Taylor grumbled about taking $10 off his tipshare when I cut the busser and food runner at 9:30. I didn't say anything. It was just annoying. 

Flow of Business, Cuts and Ticket Times:
Lunch: It was slow and we never really filled up. I kept waiting for a pop, even a late pop, but we never got one. Ticket times were okay, but not great for as slow as we were. went on a few 25-30 minute Ramen ticket times, and Amani (is that her name?) jumped in to help Christina (because christina asked her to) and she did okay assisting with Ramen as she got more comforatable. We did, however, find 3 of the new white bowls (that have the Kome logo on them) have chips in them already. I put them in the office.

Dinner: slow to start. Went on a wait by 7:30, but was off the wait by 8. Steady enough though, and went down to 2 at 9pm, and 1 by 9:30, when I cut all support staff. Had a few 45 minute sushi roll ticket times. But I didn't say anything to anyone about it, and all the tables seemed fine anyway. Everytime I went to check on the kitchen they only had about 3-4 tickets up, so there wasn't much going on there.

Dinner:
Any VIP's in?
Lunch: Jake from Salt and Thyme, Dana from Contigo
Dinner: Neil

Comps of note:



Misc Notes:
Brown came with the order today and said the warehouse is still out of Kirin. If Ben E Keith shows up and says the warehouse is out of Dogfish and Lagunitas, I'm going to be pissed. And we're going to have to start looking for replacements for those two. Also, we're going to be running the bubbles contest starting tomorrow night. I have the Graham beck Brut Rose coming in, as well as Frexinet Cava, and of course our usual Prosecco. It will be a contest all month long to see who can sell the most, and the contest will end Jan 2nd. I have drink menu clip-ons as well. I also ordered the Peach flavored sake and some cheap ass champagne so on Saturday we can start the Peach Sake Bellini (anyone have a good name for this? The Osaka Bellini? And I thought we could also start with some Asahi Micheladas, since that seems easy enough. I can pick up the bloody mary mix later this week. 

Sunday PM Recap 12/6/13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales: $3792.00
TY Dinner Sales: $3606.70
+/- :  -5%


Weather: Cold

Any Special events going on?:

Who worked?: Jason, Dusten , Sophia, Stephanie, Ali CL, Lindsey, Hiroe, Per Faijer

Flow of Business, Cuts and Ticket Times:
It was a decent night. Had a couple of pops between 630-830, going on and off a wait a few times. It seems like now that it's cold out we're getting a lot more campers, and it's making wait quotes a little more challenging. We had a couple of parties go 5 minutes over here or there. Started to clear by 830, and was dead by 910. Ticket times were good most of the night. The kitchen got a little backed up with a big tops order during the first pop, but they knocked it out, and no comps were necessary. Went 3on at 830, 2 on at 9, and 1 on at 915. Cut the host at9, the SA at 930, and the FR at 945.

Any VIP's in?

Comps of note:

R&M needs?:

Sunday lunch 12.8.13

LY Lunch Sales:$1593
TY Lunch Sales:$2062

+/- : up 29%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:Cold, low in the 40's but the sun was starting to peak out

Any Special events going on?:
tonight is the first night of trail of lights. starts at 6pm

Who worked?:
lunch: kate, Stephanie, Camacho, Christina. Nagisa host, Jason SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Today was rough to say the least. We started and were full by 12:30. It was steady all day with people in and out and a very small wait at most. I didn't cut anyone because we were full right up until 2:45. What made things go from good to bad was the kitchen, around 1:30. I'm not sure what happened but everything came crashing down, and it was a horrendous hour before things were good again (putting us at 2:30)
So, let's talk about ticket times from what I saw in the kitchen, and then I'll tell you about what I was told when I talked with Christina and Daniel about the situation (separately):

My POV: There was absolutely no leadership in the kitchen today. Christina was trying to lead, but Daniel was just not moving fast nor was he taking any kind of direction. With Christina trying to lead, it lead to her making some mistakes and at the end of the day there were 4 bowls of ramen sitting to the side that were over-made or made too early. I sent several ramens out before their teishoku counterpart. Sometimes the lag time between the ramen and the teishoku was 10 minutes apart, leaving that one person waiting while everyone else was finished with their meal. Everything I comp'd for a long ticket today was from Teishoku. Mario was little help (and continues to be little help every week due to the fact that he only works 1 day a week and isn't polished enough to handle any station- he can not be a floater. I don't doubt his skill but he needs direction.) Daniel seemed very lackadaisical and had no sense of urgency and at one point, he knocked the pepper into the trash can, reached in and grabbed it, and was about to touch food when I asked him to wash his hands. He pumped soap on his hands, rubbed them once, rinsed them and went back to plating the cabbage. I asked him if he used soap and he said, yeah he always does that (meaning, washes his hands like that) And that to me was very disturbing because he touches food with his bare hands. If I wasn't there to tell him to wash his hands, he would have just kept going...after his hand was in the trash. Gross. The other issue I saw was a  lack of organization on the line, or anywhere. There was just stuff...everywhere. And I think perhaps we could have used a second dishwasher, as dishes and pans were piling up and Basilio was moving as fast as he could (he was hustling) but too much was coming at him from too many direction. At one point I heard that they were out of pans and that they need more?

Ran into the issue of a guys Spicy Tonkotsu not being hot. I felt his bowl and the bowl seemed hot, so I threw it in the microwave, then took it back out and he seemed okay. He was understanding of how busy we were. Most people were understanding, some were not. But we need to get this under control. 45 minutes in on a ticket for A2 (the tonkotsu had already went out) and Daniel was just dropping the sake teishoku that went with it. They were getting ahead of themselves and just weren't on the same page. 

Christina's POV: She saw Daniel getting in the weeds and asked him if he needed help and he said no. Leo jumped in and tried to help him but he told her to get out of his way and don't help him. That was the beginning of the end. The mismade Ramens were an oversight.

Daniel's POV: He said there was a lot of micro-managing going on. From what he said it just sounds like everyone was trying to lead and that was the issue. Leo stepped in and was trying to help but he said she was more harm than good and was just in the way so he asked her to go away. She then got pissed and stormed off and refused to help with anything else. He said there was no Yasai left over from last night so when he got in this morning so he had to prep it during service, which put him behind. Then, basically, he said there were too many hands in the pot. 

Any VIP's in?
I saw Rachel and Carols at the end, and Abel was in. Other than that I was in the kitchen a lot of the shift.

Comps of note:
 $43 in long ticket time comps

R&M needs?:
Can everyone just be really good about keeping on the staff about putting things back where they belong. Just, everyone, not even servers, but everyone. Please, let's stay organized and clean and not just throw stuff wherever. Thanks. 

Saturday 12.7.13

LY Lunch Sales:$2324
TY Lunch Sales:$2128

+/- :down 8%

LY Dinner Sales: $5074
TY Dinner Sales:$5356

+/- :up 6%


Weather:
Cold and blustery- started to ice around 9pm

Any Special events going on?:
There is a Santa pub crawl tonight, but it's on 6th. Lots of Christmas related things going on. The lighting of a Christmas tree of some sort somewhere too.
There was a UT game today at 2:30 at Baylor.

Who worked?:
Lunch: Ali, Kate, Johnny, Clair CL. Lindsey host, Jason SA, Perfaijer FR
Dinner: Naoto, Kate, Miho, Stephanie, Dusten CL. Lindsey/Alex host, Perfaijer SA, Kaori FR


Flow of Business, Cuts and Ticket Times:
Lunch: Just, busy. Picked up at 12:30, on a wait until 2:30. Max wait was 40 minutes because of the large party that we couldn't fit in the PR and had to put in the dining room (11 plus 3 kids). They lingered a long time and pushed our quote time over, but just for 1 party.

kate sold $100 in GC, pushing her over the $250 mark so I paid her. Ali won the lunch contest: most Sides and sake wins lunch. Kate dropped a soy sauce at B8 and it spilled all over the floor. It seeped under the booth as well. Can we please make sure that we are keeping all of the togo supplies in the office on the top shelf. I know the bench was made for storage, but when things get spilled, it seeps under the bench and gets all over the packages that are under there, making them sticky and smelly. Also, if rain leaks in they get wet. there are a few things up top that can go in the trailer and I will move them, if we can please move the togo stuff to the top shelf in the office.

I added the 1st Course button on the rolls page. And I added a GC Kome Bucks discount so we can track the amount of Kome bucks we are getting back from GC purchases. In hindsight, I should have printed some that have a start and end date on them (so they can't redeem them until Jan or Feb)

Dinner: Went on a wait by 7:30  and were on a wait until about 8:30/9. It was a pretty tame and mellow night. I cut Lindsey at 8pm from the host stand because we had Ali cocktailing and Alex there too. Ali didn't see much action but helped out where we could and left by 9:15.

The only issue I encountered tonight was with B4, Naoto's table. They, I guess, had asked for things to come out separately, and then everything came out at once. They were pretty upset even after I explained that we are an izakaya style restaurant. They said they told him they wanted it coursed out and because it all came out at once, most of the kitchen food sat on their table and got cold. I told them I would speak to Naoto after the shift.



Any VIP's in?
James and Ingrid were in. Also, there is an art house right around the corner from us that had a closing tonight and they all came in. They had a nice time.

Comps of note:


R&M needs?:

Friday PM 12.6.13

LY Lunch Sales:$1839
TY Lunch Sales:$2217

+/- :up 21%

LY Dinner Sales: $4544
TY Dinner Sales:$6135
+/- : up 35% woohoo!!
$100 in GC Sales too

Weather:Frigid and cold. High of 45

Any Special events going on?:Just this weather.

Who worked?:
Dinner: Eileen, Ali, Stephanie, Miho, Taylor. Perfaijer SA, Kaori FR, Lindsey host, Clair CT.
Alex called out of her host shift tonight. Apparently her father is very ill and she has been dealing with some family phone calls this week and was having a breakdown. She said she would be okay to work tomorrow night, and to be honest, tonight went well with just having 1 host and 1 cocktail (I think in this cold weather, it's actually better to just have the cocktail and 1 host) But this brings up some old issues that we had with her when she was here full time- as far as reliability goes. And this is something that I'm concerned with as we move forward with her being an employee here. Calling out of a hosting shift while there are 2 hosts is okay, but if she were on the floor it would put us in a very difficult position. I don't think it's anything we need to address right now, but just something for us to keep our eye on. Also, if things go south with her dad, we may lose her too. 

Flow of Business, Cuts and Ticket Times:
Slow start. Went on a wait around 7:30 and stayed on a wait until 9:30. Had a moment where we were just at a dead hault because everyone was just sitting. Had a 6, another 6, a 7 and two 5 tops come in almost all at once, so they were all just sitting and then got up at the same time (around 9:15) at which point we were able to seat everyone that was on the wait at once. The 3 resos that were stacked (5, 7, 9) worked out okay, but the 5pm reso ran over (which we told them numerous times that they had another res after them) which in turn became the domino effect on the other one, running a few over for the 9pm reso. All in all, everyone was happy and no one was too upset that they had to wait an extra 5 minutes. But maybe we should be making sure that there is that 15 minute window in between PM reso's, so that we have time to turn the table. 2 hour max in the room, with 15 min turn time. It's written at the top of the reso binder, but I don't think we've been sticking to it as we should (myself included)

I made cuts around 9:30 as well, and went down to just 2 on by 10pm. At 9:30 I also cut the host. by 10:15 I went down to just Taylor, and cut kaori, and kept only Perfaijer on. 

Any VIP's in?
Lots of regulars tonight: Phil and Phylis, Eudora and Wylie (nice to see them again), Rachel and Carlos
Mrs.McGuire (of the clock shop) with her son and soon to be daughter in law

Comps of note:
Gave Mrs McGuire the friends and family discount, and I comp'd those sake cocktail drinks we tried to open percent. Had some Kome bucks redeemed.


R&M needs?:
We need more clorox wipes for the bathroom, on the next HEB run.
We're going to run out of Sapporo before the next delivery.

Thursday Recap 12/7/13

LY Lunch Sales:1785.25
TY Lunch Sales:1719.00
+/- : -4%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Cloudy and cold

Any Special events going on?:

Who worked?:
Lunch: Clair, Dusten w/ Lindsey, Johnny, Lynn CL, Junko H, Per Faijer SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Sales were decent, but it was a pretty mellow day. Had a couple of tables go on a wait around 1230, but it was just steady with a nice pace. Ticket times were good.
Did have have one issue with customers complaining about their Ramen being cold. We remade them, and they said they were still cold. I realized that they weren't mixing the ingredients, so yes the cold items on top were cold, but once they mixed it, it was fine. Kayo noticed that we didn't have the steam table set up for some ingredients, so they were probably colder then normal. I believe she said we would have a steam table from now on, so that should eliminate future issues hopefully.  


Any VIP's in?

Comps of note:
-Comped two bowls of Ramens because of complaint of them being cold.
-Had a Lunch Sides contest, and bought the winner lunch

R&M needs?:

Thursday PM 12.5.13

LY Lunch Sales:$1785
TY Lunch Sales:$1719

+/- : so close- down 4%

LY Dinner Sales:$3981
TY Dinner Sales:$3802
+/- :down 5%
So close all day!


Weather:cold and getting colder- 30 degrees with impending rain

Any Special events going on?: not that I know of

Who worked?:
Dinner: Dusten, Naoto, Kate, Miho, Ali CL. Lindsey host, Hiroe FR, Perfaijer
Naoto And Perfaijer were 10 minutes late, due to traffic. 

The traffic was pretty horrible today, to everyone's credit.

Flow of Business, Cuts and Ticket Times:
Slow to start and then it  picked up okay but never went on a wait for more than 5 minutes (and it was only for about 2 parties) Tables lingered a little bit more tonight, probably due to the weather being so cold. We only had 3 tables from 5-6pm but then it popped around 7:30, and we stayed steady until about 8:30. Cut Dusten and Naoto at 8:45, then cut Kate and Miho around 9:20. Ali had 2 at the sushi bar, one table and then the 9 top 9pm reservation, so I felt safe in cutting everyone by 9:20. Also cut Lindsey and Perfaijer . The last table came in at 9:15. After that, no mas tables! Yikes.

Any VIP's in?
Kayla from Serendipity. On that note, she'll be in around 3:45 tomorrow for the bubbles tasting. 

Comps of note:
Gave Kayla a friends and family discount. Had a guest DNL on the okonomeyaki because they didn't know it had mayo on it (had to remake another) and a DNL on Ni Anago because they thought it was Unagi.

R&M needs?:
Where did the orchid go that was in the ladies bathroom?

Wednesday Recap 12/4/13

LY Lunch Sales: $1266.25
TY Lunch Sales: $1409.38
+/- :   +11%

LY Dinner Sales: $3934.25
TY Dinner Sales: $4000.80
+/- : +2%


Weather: Cloudy and misty, but nice

Any Special events going on?: Nope

Who worked?:
Lunch: Jason, Sophia, Ali, Lynn Cl, Junko H, Per Faijer SA, Lindsey FR
Dinner: Sophia, Jason, Eileen, Clair, Stephanie Cl
Cuts:
Lunch: 2 on at 1, 1 on at 130, cut host ay 120, and SA at 140
Dinner: 3on at 830, 2 on at 910, 1 on at 930, cut Host at 9, SA, at 940

Ticket Times: Ticket times were good

Flow of Business:
Lunch: Busier than yesterday, but still kind of slow. We filled up around 1240, but that was about it.
Dinner: Started real slow. Started filling up around 640, but didn't go on a wait until 740. Went off the wait around 830, and then died after 9.

Any VIP's in? 

Comps of note:

R&M needs?:
-More Chinese Markers
-Orlando asked for a little cleaning brush for the teapot spouts. Apparently we use to have one but it has been missing for awhile. 
-Outside light bulbs for the parking lot. Take knows, and will be picking them up this weekend. 

Tuesday Recap 12/3/13

LY Lunch Sales: $1523.25
TY Lunch Sales: $1153.30
+/- :  -24%

LY Dinner Sales:  $3665.50
TY Dinner Sales: $3240.80
+/- :  -12%


Weather: Warm nice day

Any Special events going on?: Tuesday after Thanksgiving

Who worked?:
Lunch: Johnny, Lyn trn w/ Lindsey, Sophia, Stephanie
Dinner: Sophia, Alex, Taylor, Eileen, Miho CL

Cuts:
Lunch: 2 on at 1, 1 on at 130, cut host and SA at 130, cut FR at 150
Dinner: 4 on at 8, 2 on at 840, 1 on at 920. Cut the host at 9, the SA and FR around 920
Ticket Times: Times were good. Had 1 katsu don come out late because it got missed, but that was it.

Flow of Business:
Lunch: Really slow. Not much of a pop at all.
Dinner: It was slow, but we were full for between 7-8. Had a couple of tables wait for 5-10 minutes for a table, but we never went on a wait. We died after 9.

Any VIP's in?

Comps of note: 1/2 off a Katsu Don because of long ticket time

R&M needs?:
-Might need more dinner menus sometime soon
- More to go cups, and to go sushi boxes

Other notes:
Alex is awesome. Hard worker and always stays busy. I'm going to schedule her to serve Mon lunches, and told her if she wants to pick server shifts on lunches or slow weeknights if she wants. Sidenote, she doesn't have a checkout print when she clocks out as server. Elizabeth, how do I fix this?

Monday 12.2.13

LY Lunch Sales:$1687
TY Lunch Sales:$1804

+/- : up 7%

LY Dinner Sales: $2795
TY Dinner Sales:$3809
+/- : up 36%
woohoo!!

Weather:sunny, beautiful. high 70's

Any Special events going on?:

Who worked?:
Lunch: Stephanie, Sophia, Clair, Kate CL. Junko, Hiroe, Jason
Dinner: Clair, Dusten, Miho, Camacho, Taylor. Alex host, Jason SA, Hiroe

Flow of Business, Cuts and Ticket Times:
Lunch seemed slow, but not too steady. It looked like it started to pick up around 1:15 from the looks of Sophia and Kates sales.
Dinner was a bit of the same. Slow. The height of dinner was around 7:15, but it slowed more by 8pm. I cut Clair at 8, and ran with 4 until about 9 then I went down to two. 2 more tables came in after 9:30 and I cut the support staff at that point.  Dusten sold $500 in GC's!! Woohoo!! A woman named Elsie will be in tomorrow afternoon, sometime after 1:30, to pick up her left credit card. She sounds old and crotchety, just FYI Leary.

Any VIP's in?
Sean from Parkside, crew from Justines

Comps of note:
gave the Justines crew 20% off. Had a strange Kome Bucks comp- they were $10 employee kome bucks redeemed by B1 tonight, who Taylor said is a regular, but she redeemed 5 of them at a time (which was fine, her bill was over $100) but the only concern I have is employees just giving them to their friends in bulk amounts. So I have them sitting on the desk, I want to find out who's signature that is on them.

R&M needs?:
The Gasket Guy, Sam, will be in on Wed to replace gaskets in several reach in fridges (yeay!)
Leary, could you please label the shelves in the office as to which beer goes where. When I first did it last week my intention was to put everything together by distributor...but now we're nearly empty and I forgot where I had everything, so just make it easy for yourself and put everything by the same distributor together.

Sunday PM 12/2/13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales:  $3843.50
TY Dinner Sales: $5231.00
+/- :  +36%


Weather: Warm and cloudy

Any Special events going on?: Sunday after Thanksgiving

Who worked?: Clair, Kate, Naoto, Ali, Jason CL, Hiroe, Per Faijer, Lindsey

Cuts:
2 on at 915, cut host ay 930

Ticket Times: They were good, sushi line got busy, and ticket times climbed, but guests were happy, and no comps

Flow of Business: Complete opposite from lunch. We started off pretty busy, and were on a wait by 610. We didn't get off the wait until 905. It was a bit hectic at first, but once the SA got here at 630, and everyone found their rhythm, things got smoother. Sales were great, and servers were happy to be making good money.

Any VIP's in? Kayo, and Alex with friends, lots of regulars

Comps of note: Comped Kayo's table  to "friends, and family"

R&M needs?:
More Sushi To Go boxes

Sunday AM 12.1.13

LY Lunch Sales: $2362
TY Lunch Sales:$1637


+/- :Down 38%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:Sunny and beautiful. Mild. High of 70 degrees.

Any Special events going on?:
Weekend after Thanksgiving. 

Who worked?:
Lunch: Clair, Naoto, Stephanie, Kate CL. Jason SA, Lindsey host, Kaori FR

Flow of Business, Cuts and Ticket Times:.
never picked up, never filled up, never did much of anything and a very uneventful afternoon. Had a 9 top right at 12, but most of them were children, then had another 9 top walk in after them. Cut Clair and Stephanie at 2pm and went down to just Kate at 2:30

Any VIP's in?
nope

Comps of note:


R&M needs?:
Who did our sign out front? I've noticed that the vibrancy of it has really taken a beating from the sun. What can we do or who do I have to call to get the sign touched up.
 Also, we really need to repaint the bathrooms. I think that would help liven them up. They need a deep clean and a paint job. Maybe the next all employee clean day?

Saturday 11.30.13

LY Lunch Sales:$2283
TY Lunch Sales:$1637

+/- :Down 28%

LY Dinner Sales: $5173
TY Dinner Sales:$5602
+/- :up 8% !!!!


Weather:Overcast but high 50's low 60's

Any Special events going on?:Local Business Saturday

Who worked?:
Lunch: Esther had picked up for Johnny but never told anyone to get it covered, so I scrambled to get a hold of her (never did- and I even sent her a text that said she needs to respond to the contact we are trying to make with her....still got nothing) So I put Alex on the floor and I hosted. Ali, Kate, Alex and Clair CL. I hosted. Jason SA, Hiroe FR
Dinner: Miho, Naoto, Clair, Stephanie and Dusten CL. Lindsey and Alex hosted, KaoriFR, Perfaijer SA

Flow of Business:
Lunch was slow to start and remained slow all afternoon. I was waiting for some kind of pop but there wasn't one. We were full at one point, but not the sushi bar. I was having trouble seating the sushi bar all afternoon.  Went on a small wait for a 4 top, since they all came in at once around 1pm, but that was it. I cut Ali at 1:45, and Kate at 2. I was going to go down to 1 on but wasn't sure if we were going to get a strange 2:30 pop or what. We didn't and it was clear by 3pm.
Dinner: Started okay, then we went on a wait at 6:30 and that is exactly when EVERYONE wanted to eat. We were on an hour wait immediately. Everyone started clearing out at the same time, around 7:15 and then began the seating frenzy. We got off the wait but then went back on a small one around 8:30. Then it cleared out around 9:30. I cut Clair at 9pm, Stephanie & Naoto at 9:30 and down to Dusten at 10pm. At 10 I also cut Perfaijer and Kaori. I cut Alex at 8:30, and Lindsey at 9:15. That is a pretty indication of how slow the night got after that initial pop.

Ticket Times:
Nothing crazy at lunch or dinner. 

Any VIP's in?
Lunch just a few regulars of whom I can never remember the names of. 
Same for Dinner: Doug from Moonshine. Neal and 2 friends, The older couple where the dude is a white guy and the woman is Japanese...I can't remember anyone's names today!!

Comps of note:
Alex had 2 comps for guests who changed their mind (one ordered a tempura lunch, but actually wanted the Ebi fry, and another guest ordered the Ebi fry and when it came out they changed their mind) Had some Kome bucks from Ali and Clair redeemed.

A few Buzztable Gyozas at dinner. Building that client base!

R&M needs?:
Rodrigo took down the bamboo blinds outside for the winter. they are stored behind the fence. one can be thrown out.
Where did the scrub brush go for the floor? It has mysteriously disappeared? We needed a new one anyway. I'm going to Ace mart sometime this week to get stemless champagne flutes, a new floor scrubber, and anything else we may encounter
Gasket guy is going to come on Monday to replace the reach in gasket. It's more reliable and easier to have him do it than to order it and do it myself.

Wednesday Recap 11/27/13

LY Lunch Sales: (Thanksgiving week) $2544.15
TY Lunch Sales: $2032.10
+/- : -20%

LY Dinner Sales: (TG Week) $4291.65
TY Dinner Sales: $5042.30
+/- : +17%


Weather: Chilly and sunny

Any Special events going on?: Day before Thanksgiving

Who worked?:
Lunch: Clair, Ali, Kate, Jason CL, Per Faijer, Junko, Hiroe
Dinner: Ali, Jason, Sophia, Eileen, Stephanie CL, Per Faijer, Nagisa, Alex

Cuts:
Lunch: Went 2 on at 120.
Dinner: Went 2 on at 9, cut host at 930, 1 on and cut SA at 945

Ticket Times:
Lunch: Times were good except for a couple of ramens and 1 missed yakiniku
Dinner: Times were good all night

Flow of Business:
Lunch: Really slow start. We got all of the business in the last hour. I think next year we should open 12-3 the Wednesday before Thanksgiving.
Dinner: It was nice and steady. We were on a wait from 7-845, but never more then a few tables. The flow of business had a nice pace so it never got crazy, but sales were still great. Wish they all could be like this. 
 
Any VIP's in?

Comps of note:
Comped a yakiniku that was missed at the end of lunch, comped some apps for a table that went 30 minutes over their wait time, buzztable comps

R&M needs?:
Whats up with the orange bucket under the ice bin in the server station. It overflowed from being full at the end of the night. It's not easily removed because pipes are going into it. Requires some wrenching to dump it. We mopped the floor and left it for the time being. Did I miss an email about this somewhere? Has this always been there, and I just didn't notice?

Forgot to mention that the curtain rod was destroyed Monday lunch, but I know you were already planning on getting a new one.

Tuesday PM Recap 11/26/13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales: (Tuesday before Thanskgiving) $4694.00
TY Dinner Sales: $4465.80
+/- : -5%

Weather: Sunny(yeah!) and Cold

Any Special events going on?: Thanskgiving week

Who worked?:
Ali, Taylor, Eileen, Miho CL, Lindsey, Jason, Kaori

So Esther never showed up for her shift tonight. She knew she worked because she was trying to get her shift covered by Ali around 3, but Ali had already picked up. She told Ali she would see her at work. Several people called, and texted, and I called several times from the Kome phone, but no response. She never got back to anyone, and I finally texted her at the end of the night to let someone know she was ok because we were all pretty worried. It seems out of character for her, so I hope everything is alright.

Cuts: Went 1 on, and cut support at 930

Ticket Times: Times were solid all night

Flow of Business: Busy for a Tuesday. We went on a wait around 7 and were off at 845. Every seat filled again at 9, but we didn't go on a wait. Flow of business was good, staff handled it well, and lots of happy customers introducing their families to Kome. People really seeem to be in the holiday spirit


Any VIP's in?

Comps of note:

R&M needs?:

Tues Lunch 11.26.13

LY Lunch Sales:$1412 (LY week of thanksgiving: $2005)
TY Lunch Sales:$2127 (woohoo!)

+/- :51% over the $1412

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:blustery and cold- but the sun is trying to peak through

Any Special events going on?:another day closer to thanksgiving

Who worked?:
Lynn, Sophia, Johnny, Dusten CL. Junko, Lindsey FR, Alex SA

Lynn had asked that we make it known about when we go 2 on, that the person that gets the A's gets sushi bar seats 1-6, because there has been some confusion on it lately. So let's just make sure that when we are cutting and going 2 on, we are communicating to everyone that the person in the A's also has Seats 1-6. Just so there is no gray area.

Flow of Business, Cuts and Ticket Times:
started slow then remained steady throughout the afternoon. I made the mistake of cutting down to Lynn and Dusten at 1pm, because I hadn't seen a second pop and figured maybe that was it. We didn't get crazy busy but it was definitely busy there in the last hour. We had a walk in 6 top as well, so that made things a little tense for  second. But we powered through and made it to 2 without incident.

Lynn had this girl at B1, earlier on, who said she had a seafood allergy so we ended up advising her not to eat the Miso ramen. But then she ordered a few things from the sushi bar and told Lynn that it was okay. So maybe she just doens't like seafood? I don't know. Lynn tried to persuade her not to order from the sushi bar because of cross contamination, but she didn't seem to care much. It was odd.
Any VIP's in?
Kayo and her dad

FYI: Ray McGuires Wife came over and told me that Ray had a heart attack yesterday. he is in the hospital awaiting a triple bypass surgery. They are closing the shop until Monday. So just keep an eye on it if we see anything suspicious. She said she would keep me posted.

Comps of note:
Comp'd Kayos meal under manager meal

R&M needs?:
Called Ed from Scary cold to come look at the heating unit near B8- it seems to only blow cold air out.

Monday PM 11.25.13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales: $4165 (week of thanksgiving  Monday sales LY: $4652
TY Dinner Sales: $4123
+/- : down 1%


Weather: 30 degrees. Cold.

Any Special events going on?: week of Turkey Day

Who worked?:
Dinner: Clair, Esther, Miho, Camacho, Taylor CL. Nagisa, Jason, Hiroe

Flow of Business, Cuts and Ticket Times:
Slow and steady all night. Went on a brief wait for a 7 top but that was pretty much it. It was nearly one in one out, with a table left open here and there. Cut Clair at 8:30, Esther and Miho at 9:10. Cut Nagisa at 9:30 along with Jason SA. Had several large parties in tonight. Multiple 6/7 tops

Any VIP's in?
none

Comps of note:
none

R&M needs?:
none than the mentioned.

Monday am Recap 11/25/13

LY Lunch Sales:  $1443.50
TY Lunch Sales:  $2445.95
+/- :  +69%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Cold and Rainy

Any Special events going on?: Monday before Thanksgiving

Who worked?: Esther, Stephanie, Clair CL, Jason, Junko, Lindsey

Cuts: No cuts made today

Ticket Times: They got up to 40 minutes for Ramen, but we got hit all at once

Flow of Business:
Really busy Monday lunch. A bit of a hectic start due to a scheduling error on my part, but Stephanie agreed to come and help us out. We went on wait at noon, and stayed on one until close. The servers were solid and communicated with their tables about long wait times, and most folks were understanding, but a few were upset, and required some comping and kome bucks. All in all things went well, and people were happy one way or another before they left.

Any VIP's in?

Comps of note:  Several comps for ticket times

R&M needs?: 
Take wanted me to put a reminder that we need 3 mats for the kitchen
We also need coffee cups, and probably some more french presses for the winter

Sunday Recap 11/24/13

LY Lunch Sales: $1143.75
TY Lunch Sales: $1767.70
+/- :  +55%

LY Dinner Sales:  $2745.00
TY Dinner Sales: $2916.33
+/- :   +6%


Weather: Cold and Drizzly

Any Special events going on?: East Austin Studio Tour

Who worked?:
Lunch: Naoto, Clair, Stephanie, Esther CL, Lindsey, Jason, Kaori
Dinner: Naoto, Clair, Kate, Jason, and Esther CL, Lindsey, Per Faijer, Hiroe

Cuts:
Lunch: Went 3 on at 115, 2on at 2, Cut Lindsey around 230.
Dinner: 4 on at 715, and 2 on at 830, cut the host at 9, cut the SA at 930

Ticket Times: They were good all day

Flow of Business:
Lunch: It was really slow. I thought we might be busy after reading yesterday's notes, but I guess everyone got their ramen fix yesterday. Had an 11 top walk in at 2:59. Felt bad for the kitchen, but we needed the sales.
Dinner: Very mellow overall. We were a bit busier in the beginning then I expected. We almost went on wait, but starting dying out at 815. No more tables after 930.

Any VIP's in?

Comps of note:
Some of Per Faijer's family came in to eat, and I gave them a 15% friends and family discount. 

R&M needs?: We need a large bottle of Ibuprofen in the first aid kit for the staff

Saturday 11.23.13

LY Lunch Sales:$2301
TY Lunch Sales: $2417

+/- :up 5%

LY Dinner Sales: $4855
TY Dinner Sales:$6326
+/- :up 30%  Blew it out of the water! Whats up!

Weather: Colder than yesterday. Still misting here and there with bouts of rain.

Any Special events going on?: East Austin Studio tours

Who worked?:
Lunch: Johnny, Stephanie, Kate, Clair CL. Jason SA, Hiroe FR, Lyn
Dinner: Stephanie, Esther, Naoto, Miho, Dusten CL. Perfaijer SA, Kaori FR, Lyn and Lindsey

Flow of Business, Cuts and Ticket Times:
Lunch: busy would be a good word to describe today. We picked up immediately and were pretty full by 1, but it cleared out around 1:30 I was anticipating another pop and sure enough around 1:45 the second wave hit. We went on a small wait, and I'm so glad I didn't make any cuts until 2:45 when I cut everyone. The kitchen got hit real hard with Ramen, which was to be expected with weather like todays. We were very, scarily close to running out of noodles, but we didn't. A few things I observed: Mario needs direction and needs to learn to prioritize. He works only 1 day a week here and really hasn't learned enough to be quick on a busy ramen line. Christina was getting bogged down with having to organize the tickets coming in and shouting out orders, along with making the 68 Ramens that came in over the course of the day. So she was stretched way too thin. Then I feel as though Fumi could have been of more help when he didn't have much going on, or at least to scoot over and help pull tickets. At one point Leo popped over to help and gave mario a little direction. After the shift Take and I talked about it and what they really lacked was a leader in the kitchen. Maybe even if Mario was able to work the Ramen station with more proficiency, then Christina could act as the Expo and the go between. We need to be ready for more days like this, it's only going to get colder...or at least stay this cold.

Dinner: Started with a bang- went on a wait by 6:05 and stayed on a wait until 10pm. No issues whatesoever. Had a lot of large parties early on, several 5 and 6 tops, a 12 top and then the party room reso with 12 and 6. No long ticket times, it was really smooth over all. It started a little chaotic because the wait we went on and by 6:30 the lobby was packed and over flowing into the dining room. What can we do to help with this issue? Anything?

Buzztable: This new app is really so much fun. We sat 163 covers tonight, with an average wait time of 26 minutes and the longest wait being 63 minutes. 6 Parties no showed and there were 8 "regulars" (which means return guests). On an more awesome note we had 9 new  guests sign up for the buzztable app. I'm still working with Chris at Buzztable to understand more about how we can use it has a marketing tool, but so far, in the last 2 nights we've gone from having 22 members, to 36. A huge jump for 2 days! Leary- if you have any questions about it please don't hesitate to ask (as far as entering in servers names or the app itself) take some time in the morning to play around with it. It's pretty simple. And if you get stuck there is a help tab that can...well...help.

Any VIP's in?
That angry guy that always wants his spicy tonkotsu with an extra aji-tama, extra spicy on the side, and lean pork belly, was in. It was during our longest ticket time period and so I went over and talked to him- apologized, in advance, for the length of time it will take to get his ramen to him, then told him we just got a new kitchen manager so going forward hopefully we can hone this skill and not take so long to get him his ramen (the last time he was in, he got upset because his ramen took too long and then the pork belly was fatty...yeah.) He told me he appreciated my communication with him about it, and in the end he left and he told me, in these exact words 'I am so happy'. The End. Nailed it!

Dinner: Rachel and Carols. That single dad guy, David (I'm assuming he's a single dad, I only ever see him with his child or by himself) Take had a friend in too.

Comps of note:
Buzztable Gyoza comps

R&M needs?:
none that I can think of at the moment.

Saturday 11.22.13

LY Lunch Sales:Black friday
TY Lunch Sales:$1914

+/- :

LY Dinner Sales: Black Friday
TY Dinner Sales: $6296
+/- :


Weather: cold as all hell. cloudy, rainy at times. miserable all around.

Any Special events going on?: just the cold and rain, which is pretty much an event.

Who worked?:
Lunch: Johnny, Lynn, Stephanie, Dusten CL. Lyn, Jason, Hiroe
Dinner: Eileen, Stephanie, Miho, Ali and Taylor CL. Lindsey and Nagisa host, Kaori FR, Perfaijer
I wrote Nagisa up for missing the meeting. She signed the doc. Please skim some shifts off of her schedule for the following schedule. She will be expecting it.

Flow of Business, Cuts and Ticket Times:
Lunch was slow to start, probably due to the cold and rain, but it picked up a little. We never really went on a wait, however. It started to fill up but I think the rain kept a lot of people away. We had a walk in 11 top around 12:30 and then it died after that. A woman also found a hair in her ramen. She was really nice about it, we made her another one and I comp'd her check 20% for being so gracious about it. I made the first cut at 12:45 then went down to 2 at 1pm. There were a lot of solo diners in for lunch.
Dinner: The night started off pretty steady and gained momentum fast. We were on a wait by 6:30 and were on a wait until 9:30. I cut Ali at 8:45 because she was complaining of not feeling well. I cut Stephanie at 9pm and Eileen at 9:30. Taylor and Miho handled the remaining tables with ease. Had 2 tables walk in about 10 minutes before close...again. They were really nice about last call though.
Throughout the day I never had any long ticket times.

Any VIP's in?
Ray McGuire and his wife (who I will never learn her name because its been too many times of meeting for me to ask her her name again)
Chi and his wife and daughter
Greg- a server from Contigo, was in with the 8:30 reservation
A beautiful woman named...umm, I think her name was Kayo. She had an entourage of 3 beefy men. I wouldn't mess with any of them. 

Comps of note:
Some VIP comps, a few DNL comps (someone didn't like the Alone Together!! Blasphemy!) Guest didn't like the Salmon box because they were expecting more crab salad. Did a long ticket time comp for the 8:30 reservation, not because of a long ticket time but because the 6:30 reservation still hadn't left (even after I gave them a half hour warning that another party had this room reserved for 8:30) so I sent them 2 order of edamame.
Tonight was the launch of the Buzztable app appreciation incentive. What that means is that now, when people give their number, we still send them a confirmation buzz initially (that hasn't changed) but now it also says that if they download the buzztable app, and subsequently "register" as a buzz table user for our restaurant, they can get a free gyoza. They can then "follow" us as a restaurant, and (I'm waiting for more info to explain this better but...) they can get our email newsletter, and we can also run promos for their next visit, etc. Kind of like a loyalty program without the card and all the jazz. Plus it remembers them in the system so we know when they are a repeat guest, how often they come in, and we can make notes as to their favorite dish and so on. A very long winded explaination. However, I launched it tonight and we had 6 or so people register. The comp is the "Buzztable" comp. yeay!

R&M needs?:
I have a list. But before i do that, the plumbers (roto-rooter) came out and fixed the ring around the toilet and it was a WORLD of difference! And that diffuser Kayo got worked wonders too. Smells nice in there! Okay, on to the list:
1- new curtain rod: someone bent it again (pretty sure it was the raucous kids from the 11 top)
2- Need to order Thermal paper
3- Need to order more of the following: tea cups, small square plates, soy sauce dishes
4- need to pick up from rest depot/acemart: small forks, pint glasses (1 box), and I'm going to look into getting stemless champagne glasses. How many did we break last week? I went away and when I came back we only had 5.

Question:
I know we talked about creating a 1st course and a last course button- do we still want to do that? Wasn't sure what the verdict was on it.

Thursday Recap 11/21/13

LY Lunch Sales: Thanksgiving
TY Lunch Sales: $1191.80

+/- :

LY Dinner Sales: Thanksgiving
TY Dinner Sales: $5262.60
+/- :


Weather:Cloudy, drizzley, and muggy

Any Special events going on?:  Not that I know of

Who worked?:
Lunch: Dusten, Johnny, Clair, Lynn CL
Dinner: Naoto, Dusten, Kate, Miho, Ali CL

Cuts:
Lunch: 2 on at 1, and 1 on at 130, SA and Host cut at 130
Dinner: 1 on at 915, Cut Host at 920

Ticket Times: overall they were good

Flow of Business:
Lunch was really slow, kept thinking we were going to get a pop, but it never really happened.
Had the Health Inspector come in during the break. We scored an 85%. I have a copy of the inspection for us to talk about in tomorrow's MGR meeting.
Dinner: It was a busy shift with a lot of big tickets. 11 top in the party room, and an 8 top in the dining room. We were on a wait from 630 to about 850. Everything went smoothly. Had a couple of long tickets during the busiest point, but people were relaxed and drinking, and didn't notice.
Kate came into the office to talk about her schedule at the end of the shift. I was honest about my main concern with her being on busy shifts was her attitude changing when she gets stressed out. She was upset, but said she appreciated the feedback. She also told me she might be getting a part time job to work as well as here, so maybe the extra income will make her a little less stressed.


Any VIP's in? Moto, and Paul Qui's girlfriend (can't remember her name), Several regulars in tonight, met Matthew tonight, Mark and Phylis came in, and Allen had 11 people in the party room for his birthday.

Comps of note:

R&M needs?: We need advil for the first aid kit, maybe a scented candle to put in the mens bathroom.

Wednesday 11.20.13

LY Lunch Sales:$2544
TY Lunch Sales:$1549

+/- :down 39%

LY Dinner Sales: $4292
TY Dinner Sales: $4559
+/- :up 6%!!!

***NOTE about sales: This week last year was Thanksgiving week. So looking at LY's sales we should keep that in mind for next week- anticipate large lunch crowds (equivalent to a weekend lunch)

Weather:overcast, chilly.

Any Special events going on?:Just a Wednesday

Who worked?:
Lunch: Lynn, Jason, Ali and Kate CL. Jason SA, Lindsey SA, Junko Host
Dinner:Jason, Ali, Eileen, Sophia, Stephanie CL. Nagisa, Perfaijer SA and Zach's last stand

Flow of Business, Cuts and Ticket Times:
Lunch: Slow to start. Never filled up. From what it looks like it was a typical Wednesday lunch. Cut Ali at 1pm, and Jason at 1:15, leaving on Lynn and Kate. Cut Lynn at 1:40 along with Food runner, host and SA
Dinner: Slow slow start. But then went on a wait around 6:30. Had a 6 top walk in in addition to the 8 top reso. Finally made cuts after it started to slow down around 8:45. Went to 3 servers on by 9, and 2 servers on by 9:20. Cut Nagisa and Zach at 9, and perfaijer at 9:30. Had a walk in 8 top at 9:30 and they just left (11pm) and a few other tables come in at about ten til. Other than that it was a smooth night. Little to no comps.

Any VIP's in?
Tom from Eden East. he's so nice. 

Comps of note:
Ran a sides contest at lunch, Jason won. Free lunch!
Ran a pork belly nigiri and tuna sampler contest for a free dinner. Eileen won.
Jason SA was in with some Kome bucks
I comp'd some items for Tom too

R&M needs?:
The plumber came in today and the issue is bigger than we expected. I reached out to John LaTouf about it, but have yet to hear back. It's an issue that they are going to investigate via a smoke test. They will do the test Tuesday morning at 8:30 (I can be there for it) to figure out where the methane is leaking from (sewer smell). In the meantime I bought a candle and it works in eliminating the horrid smell. So just light it when it gets smelling bad- it's in the lobby.

Kayo- any way we can order just the lids for the soy sauce containers? Another one ran away tonight.

Made a Gift Card Selling Chart with stars for every $50 they sell. Paid out Ali her first $25 today from the change bank, so I marked it on the spreadsheet. The star stickers are in the top drawer in the office, in case anyone sells any tomorrow.

I have scheduled some facebook posts about sake. So no need to post anything tomorrow unless it's a special or something. I'm doing posts twice daily about sake using the Sake Handbook

Tuesday 11.19.13

LY Lunch Sales: $2005
TY Lunch Sales:$1385

+/- :down 31%

LY Dinner Sales:$4694
TY Dinner Sales:$3316
+/- : Down 29%


Weather:beautiful. sunny. low 70's

Any Special events going on?:not that I know of

Who worked?:
Lunch: Johnny, Lynn, Sophia, Stephanie CL. Junko, Lindsey FR, Jason SA
Dinner: Eileen, Esther, Taylor, Jason, Miho CL. Lindsey trained Perf as host. Kaori FR, Jason SA

Flow of Business, Cuts and Ticket Times:
Lunch we never got a big pop or anything, so I cut Johnny at 1 and then went down to 2 on by 1:30, and one on by 1:45. No ticket time issues. A woman found a fruit fly in her clear soup, but was very understanding about the whole thing.

Dinner we saw a small pop at 7:30 and the whole place filled up. We went on a small wait but by 8:15 we were off the wait. Started to clear out a little so I cut Eileen at 8:25, but it continued to clear our and I started cutting one by one. Had just Jason and Miho on by 9, and just Miho on by 9:20 as the place pretty much cleared out with the exception of about 5 tables. 

Any VIP's in?
Andrew Wiseheart (Exec Chef and Owner of Contigo)
Ryan Schibi, GM of the Ritz Alamo Drafthouse
Regulars: Rachel and Carlos as well as that older couple whose names I can't remember. She just beat cancer- they're from Chicago. Anyhow, they are coming back for lunch on Saturday and then they are leaving for Chicago and won't be back until after January. They're so sweet.


Comps of note:
Did some comps for the aforementioned people above.
If you are ringing in and comping manager meals or sushi man/boh meals, please remember to close the check. I closed out a check today from yesterday that was already comp'd but just not closed. Which was probably why yesterdays manager meal was only $8

R&M needs?:
I had Austin Industrial come back out to fix the leaky ice machine. The tech told me that we most likely will not be charged for this visit since it was not fixed the correct way the first time.
I reordered checks since we are starting to run low.
I'm calling out Clark Kent Plumbing to look at the sink in the mens room. From the research I did today it seems like there might be a leak somewhere which is what is allowing for the "sewer" smell, otherwise known as methane gas, that is just really overtaking the lobby area. At first I thought it was from the cold air, but now it's a constant issue so it has to be more than just the change of climate.