Sunday lunch 12.8.13

LY Lunch Sales:$1593
TY Lunch Sales:$2062

+/- : up 29%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:Cold, low in the 40's but the sun was starting to peak out

Any Special events going on?:
tonight is the first night of trail of lights. starts at 6pm

Who worked?:
lunch: kate, Stephanie, Camacho, Christina. Nagisa host, Jason SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Today was rough to say the least. We started and were full by 12:30. It was steady all day with people in and out and a very small wait at most. I didn't cut anyone because we were full right up until 2:45. What made things go from good to bad was the kitchen, around 1:30. I'm not sure what happened but everything came crashing down, and it was a horrendous hour before things were good again (putting us at 2:30)
So, let's talk about ticket times from what I saw in the kitchen, and then I'll tell you about what I was told when I talked with Christina and Daniel about the situation (separately):

My POV: There was absolutely no leadership in the kitchen today. Christina was trying to lead, but Daniel was just not moving fast nor was he taking any kind of direction. With Christina trying to lead, it lead to her making some mistakes and at the end of the day there were 4 bowls of ramen sitting to the side that were over-made or made too early. I sent several ramens out before their teishoku counterpart. Sometimes the lag time between the ramen and the teishoku was 10 minutes apart, leaving that one person waiting while everyone else was finished with their meal. Everything I comp'd for a long ticket today was from Teishoku. Mario was little help (and continues to be little help every week due to the fact that he only works 1 day a week and isn't polished enough to handle any station- he can not be a floater. I don't doubt his skill but he needs direction.) Daniel seemed very lackadaisical and had no sense of urgency and at one point, he knocked the pepper into the trash can, reached in and grabbed it, and was about to touch food when I asked him to wash his hands. He pumped soap on his hands, rubbed them once, rinsed them and went back to plating the cabbage. I asked him if he used soap and he said, yeah he always does that (meaning, washes his hands like that) And that to me was very disturbing because he touches food with his bare hands. If I wasn't there to tell him to wash his hands, he would have just kept going...after his hand was in the trash. Gross. The other issue I saw was a  lack of organization on the line, or anywhere. There was just stuff...everywhere. And I think perhaps we could have used a second dishwasher, as dishes and pans were piling up and Basilio was moving as fast as he could (he was hustling) but too much was coming at him from too many direction. At one point I heard that they were out of pans and that they need more?

Ran into the issue of a guys Spicy Tonkotsu not being hot. I felt his bowl and the bowl seemed hot, so I threw it in the microwave, then took it back out and he seemed okay. He was understanding of how busy we were. Most people were understanding, some were not. But we need to get this under control. 45 minutes in on a ticket for A2 (the tonkotsu had already went out) and Daniel was just dropping the sake teishoku that went with it. They were getting ahead of themselves and just weren't on the same page. 

Christina's POV: She saw Daniel getting in the weeds and asked him if he needed help and he said no. Leo jumped in and tried to help him but he told her to get out of his way and don't help him. That was the beginning of the end. The mismade Ramens were an oversight.

Daniel's POV: He said there was a lot of micro-managing going on. From what he said it just sounds like everyone was trying to lead and that was the issue. Leo stepped in and was trying to help but he said she was more harm than good and was just in the way so he asked her to go away. She then got pissed and stormed off and refused to help with anything else. He said there was no Yasai left over from last night so when he got in this morning so he had to prep it during service, which put him behind. Then, basically, he said there were too many hands in the pot. 

Any VIP's in?
I saw Rachel and Carols at the end, and Abel was in. Other than that I was in the kitchen a lot of the shift.

Comps of note:
 $43 in long ticket time comps

R&M needs?:
Can everyone just be really good about keeping on the staff about putting things back where they belong. Just, everyone, not even servers, but everyone. Please, let's stay organized and clean and not just throw stuff wherever. Thanks.