LY Lunch Sales: Elizabeth will add these later
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Warm and partially cloudy
Any Special events going on?:
Who worked?:
Clair, Lindsey, Joel, Johnny CL, Ruthy, Kaori, Joaquin
Flow of Business, Cuts and Ticket Times:
Very slow day. All the tables were sat, and half the sushi bar was sat around 1. That was as busy as we ever got. The entire staff was unchallenged today. Ticket times were good. No customer issues.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more? Not sure if anyone has ordered them already, but we need more ramen/clear soup spoons
Saturday, May 31, 2014
Friday, May 30, 2014
Friday PM 5/30/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $6303
Projected Sales:$6745 ($-367)
TY Dinner Sales:$5935.5
+/- :-9%
Weather:Today was warm and turned out to be a nice, clear evening.
Any Special events going on?:None that I am aware of.
Who worked?:Clair, Lindsey, Miho, Stephanie, Joel, Julie (H), Ruthie (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
An idea for the cheese plates... Tonight Take was playing around with different parings with the nigiri pieces which got a good response from some lucky customers able to try. Also, I know we were previously buying the cheese plates for our loyal customers to get feedback and hopefully get them to spread the word! This seemed to be working well but I think a more efficient way of getting the cheese plate to become more on the map would be table samples, or samples while on wait. This could be done by CT or servers around the restaurant or outside. If outside, the CT (most likely) have small, plated samples with a tiny sample of wasabi and nori and the information card about our new featured item, the cheese plate! Or servers can do the same with their tables to introduce the new item. The will help reach many more people but still use less than the entire plate its self.
It was brought to my attention that the glasses and dishes were coming out dirty today and a lot were sent back to get rewashed. When I got on I talked to the PM dishwashers about this and they said it is because the other dishwashers aren't checking the filter on the inside during the shift. Its common for chopsticks to fly out during a cycle and plug up the filter causing the cycle to run with dirty water! I'm glad it wasn't anything too serious, but everyone just needs to be on the same page so we don't have to keep rewashing dishes.
It started out to be a slow night and we didn't go on wait until 7:15/7:30. after that stayed consistently busy. An 8 top walked in and we had 10 2-tops on wait at once at 8:40. The wait didn't ever exceed 35 minutes for the whole night.
Lindsey and Clair were cut at 9:45, Krystin (CT) 9:35, Julie at 9:40.. got off wait at 9:40
Miho sold one cheese plate and Joel sold 2
Any VIP's in?
Comps of note:
comp'd/refund 2 Ika pieces that Stephanie sold. The two women were unknowing and I think assumed that is was going to be like a sweet bbq flavor maybe? Anyways they asked to get shrimp instead.
R&M needs?:
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $6303
Projected Sales:$6745 ($-367)
TY Dinner Sales:$5935.5
+/- :-9%
Weather:Today was warm and turned out to be a nice, clear evening.
Any Special events going on?:None that I am aware of.
Who worked?:Clair, Lindsey, Miho, Stephanie, Joel, Julie (H), Ruthie (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
An idea for the cheese plates... Tonight Take was playing around with different parings with the nigiri pieces which got a good response from some lucky customers able to try. Also, I know we were previously buying the cheese plates for our loyal customers to get feedback and hopefully get them to spread the word! This seemed to be working well but I think a more efficient way of getting the cheese plate to become more on the map would be table samples, or samples while on wait. This could be done by CT or servers around the restaurant or outside. If outside, the CT (most likely) have small, plated samples with a tiny sample of wasabi and nori and the information card about our new featured item, the cheese plate! Or servers can do the same with their tables to introduce the new item. The will help reach many more people but still use less than the entire plate its self.
It was brought to my attention that the glasses and dishes were coming out dirty today and a lot were sent back to get rewashed. When I got on I talked to the PM dishwashers about this and they said it is because the other dishwashers aren't checking the filter on the inside during the shift. Its common for chopsticks to fly out during a cycle and plug up the filter causing the cycle to run with dirty water! I'm glad it wasn't anything too serious, but everyone just needs to be on the same page so we don't have to keep rewashing dishes.
It started out to be a slow night and we didn't go on wait until 7:15/7:30. after that stayed consistently busy. An 8 top walked in and we had 10 2-tops on wait at once at 8:40. The wait didn't ever exceed 35 minutes for the whole night.
Lindsey and Clair were cut at 9:45, Krystin (CT) 9:35, Julie at 9:40.. got off wait at 9:40
Miho sold one cheese plate and Joel sold 2
Any VIP's in?
Comps of note:
comp'd/refund 2 Ika pieces that Stephanie sold. The two women were unknowing and I think assumed that is was going to be like a sweet bbq flavor maybe? Anyways they asked to get shrimp instead.
R&M needs?:
86'd items/ need more?
Friday AM 5.30.14
LY Lunch Sales:$1995
Projected Sales: $2097
TY Lunch Sales: $1603
+/- :down 20% from LY and down $494 from projected
Weather:Sunny and warming up
Any Special events going on?:
other than the unusually finicky guest, no.
Who worked?:
Stephanie, Alex, Sophia, Lynn CL. Krysten host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Better than yesterday is all I can say. Still super super slow. Never filled up. Never even came close to filling up. Had another run in with an unhappy guest about our seating policy. She was upset and said she would never be bringing her business lunches here ever again. And then her cohort said he had low blood-sugar, but when I offered him a coke or izze he declined (:-/) While I was trying to explain to her in the nicest way possible why we do this, their 3rd came in the front door, at which point she looks at him, points at him and yells "it's all your fault!" Poor guy. What a warm welcome. I then told him it wasn't his fault and we're so glad he's here, and if anyone is the bad guy it can be me, but in the meantime let's get you sat and put some food in your belly! And got them sat. Then I immediately brought them clear soups for his blood sugar. They seemed happy after that. but golly!!
Anyhow, it was an uneventful afternoon to say the least. Cut down to 3 at 12:30 and cut down to 2 at 1pm, and 1 at 1:15pm. It was a ghost town in here today. Don't know why. Lunches have been down, consistently by 20% over LY.
Any VIP's in? Moto and Kayo.
Comps of note:
R&M needs?:
I need to get another bag of sand for the smoking post out front. And the hose holder is on the brink of destruction. Also, Vince, can you get rid of the trash cans that we are throwing the linens in behind the gate? They have accumulated rain water and have been a breading ground for flies. Just flip it upside down and put aside. Nathan with Prudential says that with those bags we are using now, we can just throw the linen bag on the ground, it's okay.
86'd items/ need more?
We will need Maine Root Ginger Brew by Monday. Didn't see it come from Sysco. For now maybe if someone sees it at Restaurant Depot or HEB. I can check out reps and see if anyone carries it.
Projected Sales: $2097
TY Lunch Sales: $1603
+/- :down 20% from LY and down $494 from projected
Weather:Sunny and warming up
Any Special events going on?:
other than the unusually finicky guest, no.
Who worked?:
Stephanie, Alex, Sophia, Lynn CL. Krysten host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Better than yesterday is all I can say. Still super super slow. Never filled up. Never even came close to filling up. Had another run in with an unhappy guest about our seating policy. She was upset and said she would never be bringing her business lunches here ever again. And then her cohort said he had low blood-sugar, but when I offered him a coke or izze he declined (:-/) While I was trying to explain to her in the nicest way possible why we do this, their 3rd came in the front door, at which point she looks at him, points at him and yells "it's all your fault!" Poor guy. What a warm welcome. I then told him it wasn't his fault and we're so glad he's here, and if anyone is the bad guy it can be me, but in the meantime let's get you sat and put some food in your belly! And got them sat. Then I immediately brought them clear soups for his blood sugar. They seemed happy after that. but golly!!
Anyhow, it was an uneventful afternoon to say the least. Cut down to 3 at 12:30 and cut down to 2 at 1pm, and 1 at 1:15pm. It was a ghost town in here today. Don't know why. Lunches have been down, consistently by 20% over LY.
Any VIP's in? Moto and Kayo.
Comps of note:
R&M needs?:
I need to get another bag of sand for the smoking post out front. And the hose holder is on the brink of destruction. Also, Vince, can you get rid of the trash cans that we are throwing the linens in behind the gate? They have accumulated rain water and have been a breading ground for flies. Just flip it upside down and put aside. Nathan with Prudential says that with those bags we are using now, we can just throw the linen bag on the ground, it's okay.
86'd items/ need more?
We will need Maine Root Ginger Brew by Monday. Didn't see it come from Sysco. For now maybe if someone sees it at Restaurant Depot or HEB. I can check out reps and see if anyone carries it.
Thursday, May 29, 2014
Thursday 5.29.14
LY Lunch Sales:$1589
Projected Sales: $1804
TY Lunch Sales:$1247
+/- : Yikes. Down 22%, and (-$557) from projected
LY Dinner Sales: $3472
Projected Sales: $4244
TY Dinner Sales:$4830
+/- : up 39% over LY , and over $586 for projected
For the entire day we beat LY by 20% and beat projected by $29!!!
Weather:81 during day, 67 at night. Sunny and pleasant.
Any Special events going on?: not that I am aware of
Who worked?:
Lunch: Johnny, Joel, Clair, Lynn CL Junko host, Julie FR, Jason SA
Dinner: Clair, Joel, Kate, Miho,Dusten CL. Julie host, Hiroe FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
Lunch: was really slow. I kept waiting for something to happen but we never filled up. I cut down to Lynn and Johnny at 1pm and then down to just Lynn at 1:30. Nothing much to report. I did notice that during the middle of lunch, Basilio had the fish shipment sitting in the dishpit and was scaling fish in front of the dish machine. I told him to stop, because dishes & glassware were piling up. I told Kazu he can't do that over there, either. Please do not have anyone prepping food in the dish area. It's just...gross.
Dinner: Dinner started slow but picked up by 6:30 and by 6:45 we were on a wait. We stayed on a wait until 9pm with a real steady pace all night, hitting 20-30 minute waits, and one group waited 40 minutes because of a bunch of lingering tables but everyone seemed good. Gave out 3 cheese plates to some regulars to try. Amy had a great idea, and that was to add a small side of candied jalapenos on the cheese plate. After the shift, Kate ordered one for herself and tried it. It was delicious! Goes well with all of the cheeses. Just a thought.
Any VIP's in?
None at lunch, but dinner brought in Clarke & his wife and daughter (comp'd them a cheese plate), Amy and Ed (I think that's his name...but now I'm not sure, because I once knew an Amy and Ed and I think I might just be making that up), and another regular, whose name now escapes me.
Comps of note:
3 cheese plates to promo, sent a gyoza out during Lunch to a group from Yellowjacket (and had Lynn tell them about SIN on Monday)
R&M needs?:
none that I can think of
86'd items/ need more?
Looks like we're looking good for the weekend...except for the Favorite Brands order never arrived today.
Can we get more Daruma business cards though?
Projected Sales: $1804
TY Lunch Sales:$1247
+/- : Yikes. Down 22%, and (-$557) from projected
LY Dinner Sales: $3472
Projected Sales: $4244
TY Dinner Sales:$4830
+/- : up 39% over LY , and over $586 for projected
For the entire day we beat LY by 20% and beat projected by $29!!!
Weather:81 during day, 67 at night. Sunny and pleasant.
Any Special events going on?: not that I am aware of
Who worked?:
Lunch: Johnny, Joel, Clair, Lynn CL Junko host, Julie FR, Jason SA
Dinner: Clair, Joel, Kate, Miho,Dusten CL. Julie host, Hiroe FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
Lunch: was really slow. I kept waiting for something to happen but we never filled up. I cut down to Lynn and Johnny at 1pm and then down to just Lynn at 1:30. Nothing much to report. I did notice that during the middle of lunch, Basilio had the fish shipment sitting in the dishpit and was scaling fish in front of the dish machine. I told him to stop, because dishes & glassware were piling up. I told Kazu he can't do that over there, either. Please do not have anyone prepping food in the dish area. It's just...gross.
Dinner: Dinner started slow but picked up by 6:30 and by 6:45 we were on a wait. We stayed on a wait until 9pm with a real steady pace all night, hitting 20-30 minute waits, and one group waited 40 minutes because of a bunch of lingering tables but everyone seemed good. Gave out 3 cheese plates to some regulars to try. Amy had a great idea, and that was to add a small side of candied jalapenos on the cheese plate. After the shift, Kate ordered one for herself and tried it. It was delicious! Goes well with all of the cheeses. Just a thought.
Any VIP's in?
None at lunch, but dinner brought in Clarke & his wife and daughter (comp'd them a cheese plate), Amy and Ed (I think that's his name...but now I'm not sure, because I once knew an Amy and Ed and I think I might just be making that up), and another regular, whose name now escapes me.
Comps of note:
3 cheese plates to promo, sent a gyoza out during Lunch to a group from Yellowjacket (and had Lynn tell them about SIN on Monday)
R&M needs?:
none that I can think of
86'd items/ need more?
Looks like we're looking good for the weekend...except for the Favorite Brands order never arrived today.
Can we get more Daruma business cards though?
Wednesday Recap 5/28/14
LY Lunch Sales: $1631
Projected Sales: $1721 (+$90.60)
TY Lunch Sales: $1811.60
+/- : +11%
LY Dinner Sales: $3322
Projected Sales:$3820 (+$774.61)
TY Dinner Sales: $4594.61
+/- : +38%
Weather: Warm and partial cloudy
Any Special events going on?
Who worked?:
Lunch: Clair, Sophia, Joel, Lynn CL, Junko, Krystin FR, Jason
Dinner: Clair, Sophia, Joel, Kate, Stephanie, Krystin H, Julie FR
Flow of Business, Cuts and Ticket Times:
Lunch: It was a good lunch for a Wednesday. Had a decent early pop, and we were almost full by 12, and on a small wait by 1230. Stayed busy until about 1:30. Went 2 on at 115, and 1 on at 145. Ticket times were good.
Dinner: It was a really good first hour. Had several calls about happy hour today so I guess the word is finally out. The openers got pretty slammed from the start. It was almost too much by 6, but Sophia and Clair handled it well with some support. When the 6 oclocks and the SA came on everything went smoothly. It took awhile for the closing servers to get full sections again, but it all worked out in the end. Went on a wait around 630. Got up to 45 minutes, and we didn't come off of it until about 9. Went 2 on at 9. Ticket times were good. Sushi bar was solid during the pop.
Any VIP's in? Tara, and Kelvin. The owner of the flag store.
Comps of note: Some friends n family comps, Comped an escolar that was a little overcooked.
R&M needs? Keep an eye on the prep fridge. It got pretty warm during service and held at about 55-57 degrees. It cooled back down after service, but had a def message so I don't know the exact temp. If we had a health inspection during service they might make us throw everything away above 41 degrees. Something to keep an eye on.
86'd items/ need more? We need more ramen/miso spoons. I looked around, and couldn't find any back ups.
Projected Sales: $1721 (+$90.60)
TY Lunch Sales: $1811.60
+/- : +11%
LY Dinner Sales: $3322
Projected Sales:$3820 (+$774.61)
TY Dinner Sales: $4594.61
+/- : +38%
Weather: Warm and partial cloudy
Any Special events going on?
Who worked?:
Lunch: Clair, Sophia, Joel, Lynn CL, Junko, Krystin FR, Jason
Dinner: Clair, Sophia, Joel, Kate, Stephanie, Krystin H, Julie FR
Flow of Business, Cuts and Ticket Times:
Lunch: It was a good lunch for a Wednesday. Had a decent early pop, and we were almost full by 12, and on a small wait by 1230. Stayed busy until about 1:30. Went 2 on at 115, and 1 on at 145. Ticket times were good.
Dinner: It was a really good first hour. Had several calls about happy hour today so I guess the word is finally out. The openers got pretty slammed from the start. It was almost too much by 6, but Sophia and Clair handled it well with some support. When the 6 oclocks and the SA came on everything went smoothly. It took awhile for the closing servers to get full sections again, but it all worked out in the end. Went on a wait around 630. Got up to 45 minutes, and we didn't come off of it until about 9. Went 2 on at 9. Ticket times were good. Sushi bar was solid during the pop.
Any VIP's in? Tara, and Kelvin. The owner of the flag store.
Comps of note: Some friends n family comps, Comped an escolar that was a little overcooked.
R&M needs? Keep an eye on the prep fridge. It got pretty warm during service and held at about 55-57 degrees. It cooled back down after service, but had a def message so I don't know the exact temp. If we had a health inspection during service they might make us throw everything away above 41 degrees. Something to keep an eye on.
86'd items/ need more? We need more ramen/miso spoons. I looked around, and couldn't find any back ups.
Tuesday, May 27, 2014
Tuesday Recap 5/27/2014
LY Lunch Sales:$1638
Projected Sales:$1821
TY Lunch Sales:$1831.90 ($193.90)
+/- :12%
LY Dinner Sales:$3750
Projected Sales:$4104
TY Dinner Sales:$3364.54 (-385.43)
+/- :-10%
Weather:This morning was humid and overcast. This evening was the same but it rained for a little bit.
Any Special events going on?:
Who worked?:
AM: Joel, Clair, Lindsey, Stephanie, Junko (H), Krystin (FR)
PM: Joel, Kate, Jason, Sophia, Ruthy (H), Krystin (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
AM:
In the morning we started off to a good start. We filled up quickly. We had 4 six tops back to back. We went on a wait at 12:30. Things slowed down and we went 1 on at 1:30pm.
We did have some issues this morning. First, the beverage inventory was all wrong and seemed to be miscounted which threw everything else off so Leery spent some time fixing that. Second, Sarah couldn't work today because she injured herself possibly tearing her ACL. She said she would call from ER with updat4ed but we haven't heard anything since from her. I was able to get all her remaining shifts for this week covered and the new schedule is posted. I will try to give her a call to see what is going on, but regardless those shifts will be covered.
Other AM issues...Take and Krystins lunch went missing today which is awful. Managers have only been putting orders in but I need to think of a better system to where this problem can stop.
Stephanie was a little flustered after trying to deal with a very unbearable party room. I had to comp a dynamite roll that came out very late. I also tried to talk to the table to see how everything was and everyone was happy except for one person who seemed a little bit odd. He kept insinuating that Stephanie was lying to him and keeping the real dessert menu a secrete when he wanted to order mochi ice cream....I told him this is the only dessert menu we have. The rest of the party apologized for him when they were leaving.
PM:
This evening was kind of steady but we never got onto a wait. It was ok since we were only 4 on. Upon the release of the cheese plate I watched the servers try and upsell. To boost popularity I gave the OK to share it with our regulars and get them involved! Everyone was a little skeptical and didnt understand it at first, but after the servers explained it to them and they tasted everything they LOVED it.
Any VIP's in?
Pasha and Brian King, Shelly from the Chronicle, Ransome and partner.
Comps of note:
cheese plates, 3 spicy scallpos to Shelly.
R&M needs?:
86'd items/ need more?
Projected Sales:$1821
TY Lunch Sales:$1831.90 ($193.90)
+/- :12%
LY Dinner Sales:$3750
Projected Sales:$4104
TY Dinner Sales:$3364.54 (-385.43)
+/- :-10%
Weather:This morning was humid and overcast. This evening was the same but it rained for a little bit.
Any Special events going on?:
Who worked?:
AM: Joel, Clair, Lindsey, Stephanie, Junko (H), Krystin (FR)
PM: Joel, Kate, Jason, Sophia, Ruthy (H), Krystin (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
AM:
In the morning we started off to a good start. We filled up quickly. We had 4 six tops back to back. We went on a wait at 12:30. Things slowed down and we went 1 on at 1:30pm.
We did have some issues this morning. First, the beverage inventory was all wrong and seemed to be miscounted which threw everything else off so Leery spent some time fixing that. Second, Sarah couldn't work today because she injured herself possibly tearing her ACL. She said she would call from ER with updat4ed but we haven't heard anything since from her. I was able to get all her remaining shifts for this week covered and the new schedule is posted. I will try to give her a call to see what is going on, but regardless those shifts will be covered.
Other AM issues...Take and Krystins lunch went missing today which is awful. Managers have only been putting orders in but I need to think of a better system to where this problem can stop.
Stephanie was a little flustered after trying to deal with a very unbearable party room. I had to comp a dynamite roll that came out very late. I also tried to talk to the table to see how everything was and everyone was happy except for one person who seemed a little bit odd. He kept insinuating that Stephanie was lying to him and keeping the real dessert menu a secrete when he wanted to order mochi ice cream....I told him this is the only dessert menu we have. The rest of the party apologized for him when they were leaving.
PM:
This evening was kind of steady but we never got onto a wait. It was ok since we were only 4 on. Upon the release of the cheese plate I watched the servers try and upsell. To boost popularity I gave the OK to share it with our regulars and get them involved! Everyone was a little skeptical and didnt understand it at first, but after the servers explained it to them and they tasted everything they LOVED it.
Any VIP's in?
Pasha and Brian King, Shelly from the Chronicle, Ransome and partner.
Comps of note:
cheese plates, 3 spicy scallpos to Shelly.
R&M needs?:
86'd items/ need more?
Monday, May 26, 2014
Mon 5/26/14 recap
LY Lunch Sales: 2460
Projected Sales: 2642
TY Lunch Sales: 2137
+/- : down 16% from LY and missed projection by $323
LY Dinner Sales: 4637
Projected Sales: 4982
TY Dinner Sales: 5619
+/- : up 21% over LY and over projected by $982
Weather: Rainy as all get-out, cleared up just before dark.
Any Special events going on?:Memorial Day
Who worked?: Lunch: Stephanie, Alex, Camacho, Sophia, Hiroe. Jason called in due to weather. He asked if we "needed him." I told him not to worry about it. On further reflection however it seems to me if everyone else can come to work without question, and he could ask that, then he could be here too.
Dinner: Camacho, Lindsey, Miho, Alex, Kate CL, Ruth host, Joaquin FR and Hiroe FR.
Flow of Business, Cuts and Ticket Times: Lunch was fairly busy. Went on a brief wait.
Dinner was also fairly busy. Weather or no, people were coming in. The house was nearly full with the 6pm servers and staff came in but Alex and Lindsey handled it well. Certainly they were glad to have the other two plus Joaquin! We stayed on a wait from about 6:45 to 9:30pm. Sushi rolls were taking 30+ minutes at one point. Not too many complaints about that. One table with antsy kids waiting on rolls got a 10% long wait time discount. Right now it is 10:30pm and the POS have gone offline... I think I have fixed it... fingers crossed... running CC's from the office at the moment. Okay... all is well. There was a notice that came up as the machine's were rebooting that the "license was set to expire in 7 day."
Josh the dishwasher seemed to let his temper get the best of him. He was audibly slamming dishes and the servers were complaining of getting random over-spray. He complained about the new dishwashing machine. I've received a few complaints from a couple dishwashers about it's inefficiency and uncomfortable posture while operating.
I just went to plug numbers into the P&L and there are already numbers for today and tomorrow. I don't know what is up with that. I didn't put them there and I'm just gonna leave it alone.
Any VIP's in? Anthony came in for lunch.Rachel and Carlos for dinner as well as Shawn (sp?) from Parkside
Comps of note: no. Server errors were caught in time.
R&M needs?: We have a serious leaking roof problem in the party room. It was dripping down the chandelier, but seemed to travel along the ceiling and made a bubble that burst. It stopped raining and I dabbed the ceiling dry so that we could keep our reservation in there tonight.
It would be really super nice if we could get some FOH only brooms and hide them in the office or somewhere.The ones we have are really rough and it kinda sucks for customers to see them if we need to clean up during service.
86'd items/ need more? 86'd topo chico, low on Mex Coke. Hot sake is dangerously low. Also there is no seaweed salad.
Projected Sales: 2642
TY Lunch Sales: 2137
+/- : down 16% from LY and missed projection by $323
LY Dinner Sales: 4637
Projected Sales: 4982
TY Dinner Sales: 5619
+/- : up 21% over LY and over projected by $982
Weather: Rainy as all get-out, cleared up just before dark.
Any Special events going on?:Memorial Day
Who worked?: Lunch: Stephanie, Alex, Camacho, Sophia, Hiroe. Jason called in due to weather. He asked if we "needed him." I told him not to worry about it. On further reflection however it seems to me if everyone else can come to work without question, and he could ask that, then he could be here too.
Dinner: Camacho, Lindsey, Miho, Alex, Kate CL, Ruth host, Joaquin FR and Hiroe FR.
Flow of Business, Cuts and Ticket Times: Lunch was fairly busy. Went on a brief wait.
Dinner was also fairly busy. Weather or no, people were coming in. The house was nearly full with the 6pm servers and staff came in but Alex and Lindsey handled it well. Certainly they were glad to have the other two plus Joaquin! We stayed on a wait from about 6:45 to 9:30pm. Sushi rolls were taking 30+ minutes at one point. Not too many complaints about that. One table with antsy kids waiting on rolls got a 10% long wait time discount. Right now it is 10:30pm and the POS have gone offline... I think I have fixed it... fingers crossed... running CC's from the office at the moment. Okay... all is well. There was a notice that came up as the machine's were rebooting that the "license was set to expire in 7 day."
Josh the dishwasher seemed to let his temper get the best of him. He was audibly slamming dishes and the servers were complaining of getting random over-spray. He complained about the new dishwashing machine. I've received a few complaints from a couple dishwashers about it's inefficiency and uncomfortable posture while operating.
I just went to plug numbers into the P&L and there are already numbers for today and tomorrow. I don't know what is up with that. I didn't put them there and I'm just gonna leave it alone.
Any VIP's in? Anthony came in for lunch.Rachel and Carlos for dinner as well as Shawn (sp?) from Parkside
Comps of note: no. Server errors were caught in time.
R&M needs?: We have a serious leaking roof problem in the party room. It was dripping down the chandelier, but seemed to travel along the ceiling and made a bubble that burst. It stopped raining and I dabbed the ceiling dry so that we could keep our reservation in there tonight.
It would be really super nice if we could get some FOH only brooms and hide them in the office or somewhere.The ones we have are really rough and it kinda sucks for customers to see them if we need to clean up during service.
86'd items/ need more? 86'd topo chico, low on Mex Coke. Hot sake is dangerously low. Also there is no seaweed salad.
Sunday, May 25, 2014
Sunday May 25 PM recap
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 5317
Projected Sales: 6260
TY Dinner Sales: 5116
+/- : -1144 under projected and -4% under LY
Weather:Overcast, Humid
Any Special events going on?: Memorial Day Weekend
Who worked?:Joel, Lindsey, Stephanie, Alex, Jason CL, Jason SA, Hiroe FR, Julie host and Krystin cocktail
Flow of Business, Cuts and Ticket Times: Somewhat busy for a Sunday. We went on a wait around 7pm until about 8:30. Several larger parties walked in. Stephanie stayed busy with the party room. Both parties spent close to $400 she said. The rush died off around 9pm so I cut Steph. A second, smaller pop came not long after and went back on a short wait. Cut down to Alex and Jason at 9:30.
We were running low on share plates early on, so I opened two boxes of the black plastic ones.
Krystin clocked in as a host, but was cocktailing.
Recieved Food Handler's Certification for Matt Martinez and Rosa Ybarra, I will leave those on the desk in the office.
Any VIP's in?not that I am aware
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 5317
Projected Sales: 6260
TY Dinner Sales: 5116
+/- : -1144 under projected and -4% under LY
Weather:Overcast, Humid
Any Special events going on?: Memorial Day Weekend
Who worked?:Joel, Lindsey, Stephanie, Alex, Jason CL, Jason SA, Hiroe FR, Julie host and Krystin cocktail
Flow of Business, Cuts and Ticket Times: Somewhat busy for a Sunday. We went on a wait around 7pm until about 8:30. Several larger parties walked in. Stephanie stayed busy with the party room. Both parties spent close to $400 she said. The rush died off around 9pm so I cut Steph. A second, smaller pop came not long after and went back on a short wait. Cut down to Alex and Jason at 9:30.
We were running low on share plates early on, so I opened two boxes of the black plastic ones.
Krystin clocked in as a host, but was cocktailing.
Recieved Food Handler's Certification for Matt Martinez and Rosa Ybarra, I will leave those on the desk in the office.
Any VIP's in?not that I am aware
Comps of note:
R&M needs?:
86'd items/ need more?
Sun AM 5/25/14
LY Lunch Sales:$1411
Projected Sales:$1594 ($187)
TY Lunch Sales:$1781
+/- :26%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:It was overcast all day and looked like it was going to rain, but never did.
Any Special events going on?:Memorial day weekend
Who worked?: Joel, Stephanie, Lindsey, Jason Camacho, Julie (H), Jason (FR)
Flow of Business, Cuts and Ticket Times:
We started out to a great start with a lot of big parties. Each server started out with at least 2 tables right at open. We continued a busy and steady lunch. There were a lot of families and 4 or 5 tops. The kitchen seemed to get behind after there was a mistake made, which is why the gyoza took 30 minutes. When Joel brought this up to my attention I walked back and asked "how long until the gyoza" and a got a delayed a mumbled response from some saying "...soon." and I asked for a time which seemed to be difficult to get out of them. I think if something is 20, 25, or 30+ minutes late I need a number on how long it is going to take so I can take initiative on how I am going to talk to the customer. Communication needs to be stronger in the kitchen and Daniel needs to be listening constantly and be aware of his employees when they are calling out for things or get into a rut so he can have answers and get them back on track.
When we first opened, A5 had a dog in a duffel bag, which Lindsey or anyone, didn't realize until they were paying. I immediately went up to them and told them how this violated health code and next time we will not allow it and a better option would be to tie it up outside in the patio. They apologized and understood.
A6 brought in their own food (McDonalds) for their child who had allergies/picky and we politely told them we don't allow outside food and that we would be able to make them something that is on the menu and fits the diet constraints. They had un-breaded chicken katsu and rice and said it was perfect.
A3 who had the 30 minute gyoza also kept smoking an electric cigarette..I will look into the laws/private business rules for this.
A table at 3pm found a rubberband in udon and tempura. we will address the kitchen.
Joel has also been sticking around after shifts to help out and is making a good difference.
Lindsey was cut at 1:30, Jason at 2, Julie at 2:25
Any VIP's in?
Comps of note:
Able came in to eat and received a F&F. Comped a Gyoza due to a 30 min ticket time.
R&M needs?:
need 2 new light bulbs for chandelier in party room.
86'd items/ need more?
need to order IZZIE clementine, straws and paper towels for server station.
We need to order more soup spoons. We almost completely ran out today.
Projected Sales:$1594 ($187)
TY Lunch Sales:$1781
+/- :26%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:It was overcast all day and looked like it was going to rain, but never did.
Any Special events going on?:Memorial day weekend
Who worked?: Joel, Stephanie, Lindsey, Jason Camacho, Julie (H), Jason (FR)
Flow of Business, Cuts and Ticket Times:
We started out to a great start with a lot of big parties. Each server started out with at least 2 tables right at open. We continued a busy and steady lunch. There were a lot of families and 4 or 5 tops. The kitchen seemed to get behind after there was a mistake made, which is why the gyoza took 30 minutes. When Joel brought this up to my attention I walked back and asked "how long until the gyoza" and a got a delayed a mumbled response from some saying "...soon." and I asked for a time which seemed to be difficult to get out of them. I think if something is 20, 25, or 30+ minutes late I need a number on how long it is going to take so I can take initiative on how I am going to talk to the customer. Communication needs to be stronger in the kitchen and Daniel needs to be listening constantly and be aware of his employees when they are calling out for things or get into a rut so he can have answers and get them back on track.
When we first opened, A5 had a dog in a duffel bag, which Lindsey or anyone, didn't realize until they were paying. I immediately went up to them and told them how this violated health code and next time we will not allow it and a better option would be to tie it up outside in the patio. They apologized and understood.
A6 brought in their own food (McDonalds) for their child who had allergies/picky and we politely told them we don't allow outside food and that we would be able to make them something that is on the menu and fits the diet constraints. They had un-breaded chicken katsu and rice and said it was perfect.
A3 who had the 30 minute gyoza also kept smoking an electric cigarette..I will look into the laws/private business rules for this.
A table at 3pm found a rubberband in udon and tempura. we will address the kitchen.
Joel has also been sticking around after shifts to help out and is making a good difference.
Lindsey was cut at 1:30, Jason at 2, Julie at 2:25
Any VIP's in?
Comps of note:
Able came in to eat and received a F&F. Comped a Gyoza due to a 30 min ticket time.
R&M needs?:
need 2 new light bulbs for chandelier in party room.
86'd items/ need more?
need to order IZZIE clementine, straws and paper towels for server station.
We need to order more soup spoons. We almost completely ran out today.
Sat PM 5.24.14
LY Dinner Sales: $6308
Projected Sales:$6688.00 (-$252)
TY Dinner Sales:$6436
+/- :4%
Weather:It was very humid and looked like it was going to rain the whole night, but never ended up doing so.
Any Special events going on?:
Memorial Day weekend.
Who worked?:
Stephanie, Clair, Alex, Jason, Dunsten, Ruth (H), Julie (H), Lindsey (CT), Krysten (CT train)
Ruth- please do not schedule her on Weekend nights any more. She can be the second host, but not first cut. She can not handle the host stand by herself. There is no initiative there, and she lacks the control it takes to be in charge of the situation when a slew of people come in all at once. Not only that, but it is almost nearly impossible to hear her. Please don't schedule her for lunches and slower shifts until she improves. In the mean time I will post an Ad on poached for a full time Host. I would like to know that whoever is working the host stand can take charge of difficult situations as well as handle the volume of a busy Saturday night.
Flow of Business, Cuts and Ticket Times:
Steve came in with a really torn apart shirt. At first I didn't notice, but when he came out to the FOH for something during service I noticed the entire back of his shirt was ripped open. I told him that he can't wear shirts like that to work. And told Daniel to give him the option of buying a Kome shirt, or going home and changing. He ran home and changed.
We need to do something about the space in the server reach in. Can we please come up with a solution on where to put kitchen and sushi bar items, such as lemon/lime juice, cream cheese, milk & miso paste? That side of the fridge is being jammed with stuff and we need the room for our beverages.
Business started off good. We filled up and went on a wait at 6:45pm. We stayed consistently on a wait until 8:30. No one waited longer than 30 minutes to be sat. At 8:45 Julie (H) was cut. At 9:15 the restaurant started to fill up again which is when Ruth started having a lot of trouble controlling the waiting area. 2 different parties started seating themselves and Ruth had no control over the situation. After that situation was recovered we cut Ruth at 9:45. Our second pop happened from 9:30-10:15. there was no wait but it was just the restaurant filling back up. Alex was cut at 9, Clair was cut at 9:20, Stephanie was cut at 9:40. Everything started emptying out at 10:20.
Ticket times for sushi bar and kitchen were both good tonight.
Any VIP's in?
The Drako family came into eat
Comps of note:
Lindsey and Krystin training meals
R&M needs?:
86'd items/ need more?
Because the prosecco splits will no longer be on the menu, and Leary please don't order any more, we will be selling the prosecco by the glass at $8/glass until we run out of the product.
Projected Sales:$6688.00 (-$252)
TY Dinner Sales:$6436
+/- :4%
Weather:It was very humid and looked like it was going to rain the whole night, but never ended up doing so.
Any Special events going on?:
Memorial Day weekend.
Who worked?:
Stephanie, Clair, Alex, Jason, Dunsten, Ruth (H), Julie (H), Lindsey (CT), Krysten (CT train)
Ruth- please do not schedule her on Weekend nights any more. She can be the second host, but not first cut. She can not handle the host stand by herself. There is no initiative there, and she lacks the control it takes to be in charge of the situation when a slew of people come in all at once. Not only that, but it is almost nearly impossible to hear her. Please don't schedule her for lunches and slower shifts until she improves. In the mean time I will post an Ad on poached for a full time Host. I would like to know that whoever is working the host stand can take charge of difficult situations as well as handle the volume of a busy Saturday night.
Flow of Business, Cuts and Ticket Times:
Steve came in with a really torn apart shirt. At first I didn't notice, but when he came out to the FOH for something during service I noticed the entire back of his shirt was ripped open. I told him that he can't wear shirts like that to work. And told Daniel to give him the option of buying a Kome shirt, or going home and changing. He ran home and changed.
We need to do something about the space in the server reach in. Can we please come up with a solution on where to put kitchen and sushi bar items, such as lemon/lime juice, cream cheese, milk & miso paste? That side of the fridge is being jammed with stuff and we need the room for our beverages.
Business started off good. We filled up and went on a wait at 6:45pm. We stayed consistently on a wait until 8:30. No one waited longer than 30 minutes to be sat. At 8:45 Julie (H) was cut. At 9:15 the restaurant started to fill up again which is when Ruth started having a lot of trouble controlling the waiting area. 2 different parties started seating themselves and Ruth had no control over the situation. After that situation was recovered we cut Ruth at 9:45. Our second pop happened from 9:30-10:15. there was no wait but it was just the restaurant filling back up. Alex was cut at 9, Clair was cut at 9:20, Stephanie was cut at 9:40. Everything started emptying out at 10:20.
Ticket times for sushi bar and kitchen were both good tonight.
Any VIP's in?
The Drako family came into eat
Comps of note:
Lindsey and Krystin training meals
R&M needs?:
86'd items/ need more?
Because the prosecco splits will no longer be on the menu, and Leary please don't order any more, we will be selling the prosecco by the glass at $8/glass until we run out of the product.
Saturday, May 24, 2014
Staurday AM Recap 5/24/14
LY Lunch Sales: $2114
Projected Sales: $2222 (+$330)
TY Lunch Sales:2552.00
+/- : +21%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Cloudy and warm
Any Special events going on?: Memorial day weekend
Who worked?:
Clair, Anthony, Joel, Johnny CL, Julie, Krystin FR, Jason
Flow of Business, Cuts and Ticket Times:
Steady trickle for the first hour. We filled up by noon, and went on a small wait for about 1 1/2 hours. Started to slow down by 130 so I cut Clair. We were about half full by 2, so I went 2 on. We had a handful of tables, but no big late pop. Ticket times were solid all day. Besides the comps mentioned below it was a pretty smooth day.
Any VIP's in?
Comps of note: Comped a Dango because there was a piece of plastic inside. The guests were cool about it, and I let them know we don't make them here. Comped a Katsu don because of miscommunication between her and Joel. She was talking to him about the pork belly donburi bowl, and then ordered the Katsu. She was pretty grumpy from start to finish, and her husaband had to wait while we remade her food so I comped it.
R&M needs?:
86'd items/ need more?
Projected Sales: $2222 (+$330)
TY Lunch Sales:2552.00
+/- : +21%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Cloudy and warm
Any Special events going on?: Memorial day weekend
Who worked?:
Clair, Anthony, Joel, Johnny CL, Julie, Krystin FR, Jason
Flow of Business, Cuts and Ticket Times:
Steady trickle for the first hour. We filled up by noon, and went on a small wait for about 1 1/2 hours. Started to slow down by 130 so I cut Clair. We were about half full by 2, so I went 2 on. We had a handful of tables, but no big late pop. Ticket times were solid all day. Besides the comps mentioned below it was a pretty smooth day.
Any VIP's in?
Comps of note: Comped a Dango because there was a piece of plastic inside. The guests were cool about it, and I let them know we don't make them here. Comped a Katsu don because of miscommunication between her and Joel. She was talking to him about the pork belly donburi bowl, and then ordered the Katsu. She was pretty grumpy from start to finish, and her husaband had to wait while we remade her food so I comped it.
R&M needs?:
86'd items/ need more?
Friday, May 23, 2014
Friday PM recap 5/23/14
LY Dinner Sales: $6308
Projected Sales:$6826 (-$1,106.70)
TY Dinner Sales: $5755.30
+/- : -9%
Weather:
It started out rainy, but then cleared up and ended up being a warm but humid evening.
Any Special events going on?:
Beginning of Memorial Day
Who worked?:
Jason, Alex, Kate, Miho (w/ Sarah training), Dusten, Lindsey(Host, with Krystin training), Joel (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
First off, we had a 9 top at 9 cancel. We ended up filling the spot with an 8 top who walked in when we had the party room free due to the cancellation.
The night started out smoothly and the room filled up by 7pm. Everyone was busy and we went on a continuous wait until 9:15. As usual, The dinning room filled up first which left lots of places open in the sushi bar. This resulted in Dusten getting all remaining seats filled back to back. Everything still ran smoothly in the FOH, except the occasional lending of hand for sushi running, drinks etc. The kitchen did get a little backed up with the orders but ticket times didn't exceed 25 minutes, and was recovered shortly after. Sushi ticket times were good. Our wait died out at around 9:15. Ruthy was cut at 9:30. Lindsey and Krystin were cut at 9:30. We went 3 on at 9:45, and 2 on at 10. Only had a handful of tables walk in for the last hour.
Any VIP's in?
Comps of note:
Training meals for Lindsey and Krystin, Kome bucks for employee prizes
R&M needs?:
86'd items/ need more?
Toilet paper, light bulbs for chandelier in party room
Friday AM 5.23.14
LY Lunch Sales:$2001
Projected Sales:$2211
TY Lunch Sales:$1849
+/- : down 8% over LY and -$362 from Projected
Weather:Sunny, humid, low 80's
Any Special events going on?:
Memorial Day weekend begins for those weekend warriors
Who worked?:
Sophia, Johnny and Joel, Lynn CL. Hiroe FR TR Sarah, Krysten host, Jason SA.
Joel was late today- I wrote him up and added him to late tracking.
Flow of Business, Cuts and Ticket Times:
Steady Friday. Nothing crazy but nothing horrible. Solid from start to finish. Can't recall any long ticket times or anything. Saw Joel doing laps around the restaurant helping other sections pre-bus that was nice. Also reminded him that if someone orders a bottled beverage to offer to pour it in the glass for them, lest they think he is rude. He took the criticism very well.
Any VIP's in? Deanna Sukum.
Comps of note:Nothing out of the ordinary today. Mellow and smooooooooth.
R&M needs?:
Need more bulbs to replace the ones on the chandelier in the PR. Though I swear we ordered a new one...what happened with that?
86'd items/ need more?
Toilet Paper!!!
Projected Sales:$2211
TY Lunch Sales:$1849
+/- : down 8% over LY and -$362 from Projected
Weather:Sunny, humid, low 80's
Any Special events going on?:
Memorial Day weekend begins for those weekend warriors
Who worked?:
Sophia, Johnny and Joel, Lynn CL. Hiroe FR TR Sarah, Krysten host, Jason SA.
Joel was late today- I wrote him up and added him to late tracking.
Flow of Business, Cuts and Ticket Times:
Steady Friday. Nothing crazy but nothing horrible. Solid from start to finish. Can't recall any long ticket times or anything. Saw Joel doing laps around the restaurant helping other sections pre-bus that was nice. Also reminded him that if someone orders a bottled beverage to offer to pour it in the glass for them, lest they think he is rude. He took the criticism very well.
Any VIP's in? Deanna Sukum.
Comps of note:Nothing out of the ordinary today. Mellow and smooooooooth.
R&M needs?:
Need more bulbs to replace the ones on the chandelier in the PR. Though I swear we ordered a new one...what happened with that?
86'd items/ need more?
Toilet Paper!!!
Thursday, May 22, 2014
Thursday 5.22.14
LY Lunch Sales: $1880
Projected Sales:$1944
TY Lunch Sales:$1402
+/- : down 25%
LY Dinner Sales: $5276
Projected Sales:$5646
TY Dinner Sales:$4249
+/- : down 19% and down 21% for the day!! booooooo!!!!
Weather:overcast in the morning, and a little humid. Expected rain. It cleared up by afternoon and was sunny and pleasant. Cool in the evening.
Any Special events going on?:
Who worked?:
Lunch: Joel, Clair, Johnny, Lynn CL. Junko host, Julie FR, Jason SA
Dinner: Clair, Kate, Dusten TR-Sarah, Miho TR- Cameron, Julie host, Joaquin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: pretty good start, but by 12:45 we were still pretty slow. Nothing much going on at Sushi bar, so I got gutsy and cut down to just Lynn and Johnny at 1pm. The tables filled up in the B's and more than half of the A's, but the sushi bar was never full,so they were busy but manageable. No long ticket times or issues anywhere.
Dinner: Slow slow start. I wasn't sure what kind of night it was going to be considering how slow it started, but by 8pm it finally picked up and we filled up and went on a wait. the wait stayed brief, at around 20 minutes average, but we stayed on the wait until about 9pm. I cut Clair at 8:45 because her section was full and they weren't going anywhere. Around 9:15 I went down to just Miho and Sophia since the restaurant was relatively full. They handled it fine. Only had one strange occurrence all night and it came early on in the evening- Sophia got sat at B1, and then 3 times in a row at sushi bar (it was that was the only option left) and B1, I should note, were young kids. I dropped some stuff off at their table and they asked me for another round of beers, and when I dropped those off they told me they were pre-gaming to go to Dirty 6th. Then after the one guy paid the $110 tab, Sophia grabbed the check presenter and they only tipped her $5. So I asked if she wanted me to go over and ask if everything was okay. She did. So I did. And that is when the one girl said she felt that the service was "slow" tonight. And she has been in here before and the service is always great but Sophia just took a long time with them, and then a few others chimed in about the service. So I apologized and told them that she also has the entire sushi bar, so perhaps that could explain the lapse in service, but otherwise we do apologize. And she said thank you for asking and thank you for coming over to talk to them, and that they would be back. But it was just kind of sucky for them to tip her like that. Oh well. I did what I could.
A note about the miso soup tonight: I've noticed we've been putting cabbage in it lately? Well tonight it definitely was taking on the flavor of the cabbage and tasting less like miso soup and more like cabbage stew. I had Dusten taste it just to make sure it wasn't me and he agreed that it tasted off. So maybe something to keep in mind.
Any VIP's in?
L: Ryan Schibi (old Highball GM- current Alamo guru!), Caitlin with her manager from Glazers
D: some regulars- David and Ransom, Cooper and Mieko, and some DK sushi guys
Comps of note:
Kome bucks, and training foods. Also had an extra manager meal comp looks like from last night.
R&M needs?:
86'd items/ need more?
Coffee is coming tomorrow
Need more Topo Chico
Projected Sales:$1944
TY Lunch Sales:$1402
+/- : down 25%
LY Dinner Sales: $5276
Projected Sales:$5646
TY Dinner Sales:$4249
+/- : down 19% and down 21% for the day!! booooooo!!!!
Weather:overcast in the morning, and a little humid. Expected rain. It cleared up by afternoon and was sunny and pleasant. Cool in the evening.
Any Special events going on?:
Who worked?:
Lunch: Joel, Clair, Johnny, Lynn CL. Junko host, Julie FR, Jason SA
Dinner: Clair, Kate, Dusten TR-Sarah, Miho TR- Cameron, Julie host, Joaquin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: pretty good start, but by 12:45 we were still pretty slow. Nothing much going on at Sushi bar, so I got gutsy and cut down to just Lynn and Johnny at 1pm. The tables filled up in the B's and more than half of the A's, but the sushi bar was never full,so they were busy but manageable. No long ticket times or issues anywhere.
Dinner: Slow slow start. I wasn't sure what kind of night it was going to be considering how slow it started, but by 8pm it finally picked up and we filled up and went on a wait. the wait stayed brief, at around 20 minutes average, but we stayed on the wait until about 9pm. I cut Clair at 8:45 because her section was full and they weren't going anywhere. Around 9:15 I went down to just Miho and Sophia since the restaurant was relatively full. They handled it fine. Only had one strange occurrence all night and it came early on in the evening- Sophia got sat at B1, and then 3 times in a row at sushi bar (it was that was the only option left) and B1, I should note, were young kids. I dropped some stuff off at their table and they asked me for another round of beers, and when I dropped those off they told me they were pre-gaming to go to Dirty 6th. Then after the one guy paid the $110 tab, Sophia grabbed the check presenter and they only tipped her $5. So I asked if she wanted me to go over and ask if everything was okay. She did. So I did. And that is when the one girl said she felt that the service was "slow" tonight. And she has been in here before and the service is always great but Sophia just took a long time with them, and then a few others chimed in about the service. So I apologized and told them that she also has the entire sushi bar, so perhaps that could explain the lapse in service, but otherwise we do apologize. And she said thank you for asking and thank you for coming over to talk to them, and that they would be back. But it was just kind of sucky for them to tip her like that. Oh well. I did what I could.
A note about the miso soup tonight: I've noticed we've been putting cabbage in it lately? Well tonight it definitely was taking on the flavor of the cabbage and tasting less like miso soup and more like cabbage stew. I had Dusten taste it just to make sure it wasn't me and he agreed that it tasted off. So maybe something to keep in mind.
Any VIP's in?
L: Ryan Schibi (old Highball GM- current Alamo guru!), Caitlin with her manager from Glazers
D: some regulars- David and Ransom, Cooper and Mieko, and some DK sushi guys
Comps of note:
Kome bucks, and training foods. Also had an extra manager meal comp looks like from last night.
R&M needs?:
86'd items/ need more?
Coffee is coming tomorrow
Need more Topo Chico
Wednesday PM Recap 5/22/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4543.00
Projected Sales: $4660 (-$336.25)
TY Dinner Sales: $4323.75
+/- : -5%
Weather:Warm and clear skies
Any Special events going on?:
Who worked?:
Alex, Clair, Jason, Kate w/ Sarah, Stephanie
Flow of Business, Cuts and Ticket Times:
It was a pretty mellow night, but we had some big spenders and a 12-top so sales turned out decent. Had a decent small early pop that helped the openers make some money. Started to fill up around 7, and went on and off small waits until 830. Went 3 on at 845, and was expecting a late pop, but it never came. Went 2 on at 915, and 1 on at 945. Ticket times were good most of the night. We had our biggest pop at 8, and we had a few long ticket times. 20 minute Gyoza, some 25-30 minute nigiri. The tables had other items so no comps were necessary, but it made it hard for the servers to pace items.
Had a couple of ladies really upset with our sitting policy (seems to be happening a lot lately). They come in semi-often (several servers recognized them), and said they have always been sat incomplete before. I told them that we try to be as consistent as possible with the policy, and that we've already made several tables wait to be complete that were now currently sitting. They were grumpy, but waited. When they were sat Clair keep hearing them say a bunch of comments about chivalry and customer service being dead. They were being nice to her, and rang a pretty large tab. I was sensing a bad yelp coming from it so I gave them a discount, and touched base with them thanking them for their patience. They seemed really happy by the end, so hopefully nothing will come of it.
Any VIP's in? My special lady friend, Lindsey, came in for dinner with a friend from London. I ordered them all my favorite items, and they loved everything.
Comps of note: a handful of friend and family discounts, gave 10% off a table that was really upset with our seating policy. Comped a tompei-yaki becasue it never came out. I gave the table $10 in kome bucks, and they were super cool about it. They ordered a bunch of stuff, and were happy with everything.
R&M needs?:
86'd items/ need more? We need more toilet paper
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4543.00
Projected Sales: $4660 (-$336.25)
TY Dinner Sales: $4323.75
+/- : -5%
Weather:Warm and clear skies
Any Special events going on?:
Who worked?:
Alex, Clair, Jason, Kate w/ Sarah, Stephanie
Flow of Business, Cuts and Ticket Times:
It was a pretty mellow night, but we had some big spenders and a 12-top so sales turned out decent. Had a decent small early pop that helped the openers make some money. Started to fill up around 7, and went on and off small waits until 830. Went 3 on at 845, and was expecting a late pop, but it never came. Went 2 on at 915, and 1 on at 945. Ticket times were good most of the night. We had our biggest pop at 8, and we had a few long ticket times. 20 minute Gyoza, some 25-30 minute nigiri. The tables had other items so no comps were necessary, but it made it hard for the servers to pace items.
Had a couple of ladies really upset with our sitting policy (seems to be happening a lot lately). They come in semi-often (several servers recognized them), and said they have always been sat incomplete before. I told them that we try to be as consistent as possible with the policy, and that we've already made several tables wait to be complete that were now currently sitting. They were grumpy, but waited. When they were sat Clair keep hearing them say a bunch of comments about chivalry and customer service being dead. They were being nice to her, and rang a pretty large tab. I was sensing a bad yelp coming from it so I gave them a discount, and touched base with them thanking them for their patience. They seemed really happy by the end, so hopefully nothing will come of it.
Any VIP's in? My special lady friend, Lindsey, came in for dinner with a friend from London. I ordered them all my favorite items, and they loved everything.
Comps of note: a handful of friend and family discounts, gave 10% off a table that was really upset with our seating policy. Comped a tompei-yaki becasue it never came out. I gave the table $10 in kome bucks, and they were super cool about it. They ordered a bunch of stuff, and were happy with everything.
R&M needs?:
86'd items/ need more? We need more toilet paper
Wednesday, May 21, 2014
Tuesday AM recap 5/21/14
LY Lunch Sales:$1652.00
Projected Sales:$1714.00 (+50.05)
TY Lunch Sales:$1764.05
+/- : (+7%)
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:warm and sunny
Any Special events going on?:
Who worked?:
Alex, Lynn, Sophie, Clair, Hiroe (H), Julie (FR), Krystin (SA)
Flow of Business, Cuts and Ticket Times:
Business was off to a staggering start. People trickled in from 11 to 12:30pm, to which after it seemed to be a steady flow. At 1 we went on a short wait for about 15minutes, and from 1 to 1:45 the only waits we had were waiting for the rest of any party's joiner(s) to come.
The kitchen had 2 pops, both were recovered nicely considering there was only 2 of them in the back. The ticket times were good. No customer issues.
Any VIP's in?
Kayo, Alex and Able came in for lunch.
Comps of note:
Owner comp for Kayo's table. 2 top at A-1 had to be asked to move tables in the middle of their meal so ADT could work on the door in the dining room. They were a little grumpy about having to move, so we gave them 1/2 off their meal, at which they were happy about that. One of the ladies ended up being the director of the Muller Farmer's Market.
R&M needs?:
Ice machine came by for a service just to make sure that it was up and running. ADT came in to check and fix sensors, and they were able to rename the doors to correlate to the correct ones in the store. Hill Refrigeration came to service double door freezer
86'd items/ need more?
Projected Sales:$1714.00 (+50.05)
TY Lunch Sales:$1764.05
+/- : (+7%)
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:warm and sunny
Any Special events going on?:
Who worked?:
Alex, Lynn, Sophie, Clair, Hiroe (H), Julie (FR), Krystin (SA)
Flow of Business, Cuts and Ticket Times:
Business was off to a staggering start. People trickled in from 11 to 12:30pm, to which after it seemed to be a steady flow. At 1 we went on a short wait for about 15minutes, and from 1 to 1:45 the only waits we had were waiting for the rest of any party's joiner(s) to come.
The kitchen had 2 pops, both were recovered nicely considering there was only 2 of them in the back. The ticket times were good. No customer issues.
Any VIP's in?
Kayo, Alex and Able came in for lunch.
Comps of note:
Owner comp for Kayo's table. 2 top at A-1 had to be asked to move tables in the middle of their meal so ADT could work on the door in the dining room. They were a little grumpy about having to move, so we gave them 1/2 off their meal, at which they were happy about that. One of the ladies ended up being the director of the Muller Farmer's Market.
R&M needs?:
Ice machine came by for a service just to make sure that it was up and running. ADT came in to check and fix sensors, and they were able to rename the doors to correlate to the correct ones in the store. Hill Refrigeration came to service double door freezer
86'd items/ need more?
Tuesday Recap 5/20/14
LY Lunch Sales: $1355
Projected Sales: $1643 (+$10.50)
TY Lunch Sales: $1653.50
+/- : +22%
LY Dinner Sales: $2934
Projected Sales: $3360 (+$675.81)
TY Dinner Sales: $4035.81
+/- : +38%
Great sales for a Tuesday!
Weather: Warm, and sunny
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Johnny, Stephanie CL, Junko, Krystin FR
Dinner: Lindsey, Joel, Miho w/ Sarah, Taylor, Sophia CL, Ruthy, Krystin, Joaquin
Flow of Business, Cuts and Ticket Times:
Lunch had a good early pop. We were 3 on (anthony had to take his pregnant lady to the hospital for abdominal pains), and no SA so it was busy because of staffing, but it was fine. Kayo was also here to help out. Thank you. It was steady until about 125, and then went 1 on. Ticket times were good.
Dinner was nice and steady most of the night. We went on and off small waits from 730-915. Went 2 on at 925, and it was a mellow finish. The shift went smoothly. Sarah did well for her first train, and Miho had good things to say. The Mantis Massage group really enjoyed themselves. Comped their meal to Kome bucks, and they will be bringing us $300 in trade tomorrow (3 60min massage, and 4 30min massage). Ticket times were good most of the night. Did comp one 45 minute roll that was at the end of a pop.
Any VIP's in? Clay, Neil
Comps of note: Kome bucks for mantis trade, long ticket time on an alone together, FNF for some guests that Take knew
R&M needs?: Ice Machine is not producing. I ordered ice in the morning, and mark was working at it at the end of lunch. He left without touching base with me. I saw it produce some ice so I thought it was fixed, but we ran out at the end of the night. I will check it in the morning and get them out here again, and order ice if needed.
86'd items/ need more? Topo, and kids cup lids (I believe Toshi is grabbing these tomorrow)
Projected Sales: $1643 (+$10.50)
TY Lunch Sales: $1653.50
+/- : +22%
LY Dinner Sales: $2934
Projected Sales: $3360 (+$675.81)
TY Dinner Sales: $4035.81
+/- : +38%
Great sales for a Tuesday!
Weather: Warm, and sunny
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Johnny, Stephanie CL, Junko, Krystin FR
Dinner: Lindsey, Joel, Miho w/ Sarah, Taylor, Sophia CL, Ruthy, Krystin, Joaquin
Flow of Business, Cuts and Ticket Times:
Lunch had a good early pop. We were 3 on (anthony had to take his pregnant lady to the hospital for abdominal pains), and no SA so it was busy because of staffing, but it was fine. Kayo was also here to help out. Thank you. It was steady until about 125, and then went 1 on. Ticket times were good.
Dinner was nice and steady most of the night. We went on and off small waits from 730-915. Went 2 on at 925, and it was a mellow finish. The shift went smoothly. Sarah did well for her first train, and Miho had good things to say. The Mantis Massage group really enjoyed themselves. Comped their meal to Kome bucks, and they will be bringing us $300 in trade tomorrow (3 60min massage, and 4 30min massage). Ticket times were good most of the night. Did comp one 45 minute roll that was at the end of a pop.
Any VIP's in? Clay, Neil
Comps of note: Kome bucks for mantis trade, long ticket time on an alone together, FNF for some guests that Take knew
R&M needs?: Ice Machine is not producing. I ordered ice in the morning, and mark was working at it at the end of lunch. He left without touching base with me. I saw it produce some ice so I thought it was fixed, but we ran out at the end of the night. I will check it in the morning and get them out here again, and order ice if needed.
86'd items/ need more? Topo, and kids cup lids (I believe Toshi is grabbing these tomorrow)
Monday, May 19, 2014
Monday 5/19/14 PM recap
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4506
Projected Sales: 4676
TY Dinner Sales: 4817
+/- :+$141 over Projected and +7% over last year
Weather:Clear, Sunny and Warm
Any Special events going on?:Not that I am aware of.
Who worked?: Camacho, Alex, Lindsey, Stephanie, Taylor CL, Hiroe FR, Ruthie hose and Sarah FR trainee
Flow of Business, Cuts and Ticket Times: Pretty slow start. didn't fill up until nearly 8pm. We stayed on a wait until about 9pm. Our 8pm reservation was a no-show. Ruth called to confirm and no one answered. Should we perhaps keep a log these no-shows? Despite slow business I did see several bottles going out to tables. Large Dreamy Clouds, a Red Maple, bottle of Rose and a Hoyo. At one point I say Alex carrying out two sake flight and a small Kanbara. We had a few larger tables walk in, 5-7 tops. Cut Stephanie at 9pm and down to Taylor and Camacho at 9:30pm.
There was a bit of an issue concerning the ringing in of nigiri pieces. Lindsey rang in 3 hamachi pieces and a kome-tamago on the same ticket. The hamachi was ran by someone else and the ticket was stabbed without the Kome-Tamago being ran. It did get made and taken to the table, but I advised the servers to ring in the specialty nigiri pieces separate from the traditional nigiri pieces. They take longer to prepare and I think this still falls in line with the coursing of food discussion. Granted, there were only four pieces on the ticket, but hamachi and kome-tamago couldn't be much more different from each other. Plus Take seems to prefer the separation of the two sections when ringing them in also. Of course Lindsey took me a bit too literally and rand in all of her special nigiri pieces separate even from each other. Take wasn't too happy with that either but said he still preferred it to a single long ticket.
Another point, and this maybe concerns the closers more than others, but sushi orders from the kitchen: Take wants them separated not only with a name but I think by ticket as well. I feel as though we can probably follow the 3 rolls per ticket, sashimi and nigiri separate tickets protocol. But not everything all together. Just whatever we can do to make the sushi bar guys' lives a little easier.
We have 2 burnt cheesecakes. I tasted one, it didn't taste right. Daniel says they're going to make more tomorrow.
Any VIP's in?Rachel and Carlos just came back from their vacation. They said they prefer our sushi to Morimoto's even. Love them.
Comps of note:
R&M needs?:
86'd items/ need more? 86'd Snow Maiden tonight.
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4506
Projected Sales: 4676
TY Dinner Sales: 4817
+/- :+$141 over Projected and +7% over last year
Weather:Clear, Sunny and Warm
Any Special events going on?:Not that I am aware of.
Who worked?: Camacho, Alex, Lindsey, Stephanie, Taylor CL, Hiroe FR, Ruthie hose and Sarah FR trainee
Flow of Business, Cuts and Ticket Times: Pretty slow start. didn't fill up until nearly 8pm. We stayed on a wait until about 9pm. Our 8pm reservation was a no-show. Ruth called to confirm and no one answered. Should we perhaps keep a log these no-shows? Despite slow business I did see several bottles going out to tables. Large Dreamy Clouds, a Red Maple, bottle of Rose and a Hoyo. At one point I say Alex carrying out two sake flight and a small Kanbara. We had a few larger tables walk in, 5-7 tops. Cut Stephanie at 9pm and down to Taylor and Camacho at 9:30pm.
There was a bit of an issue concerning the ringing in of nigiri pieces. Lindsey rang in 3 hamachi pieces and a kome-tamago on the same ticket. The hamachi was ran by someone else and the ticket was stabbed without the Kome-Tamago being ran. It did get made and taken to the table, but I advised the servers to ring in the specialty nigiri pieces separate from the traditional nigiri pieces. They take longer to prepare and I think this still falls in line with the coursing of food discussion. Granted, there were only four pieces on the ticket, but hamachi and kome-tamago couldn't be much more different from each other. Plus Take seems to prefer the separation of the two sections when ringing them in also. Of course Lindsey took me a bit too literally and rand in all of her special nigiri pieces separate even from each other. Take wasn't too happy with that either but said he still preferred it to a single long ticket.
Another point, and this maybe concerns the closers more than others, but sushi orders from the kitchen: Take wants them separated not only with a name but I think by ticket as well. I feel as though we can probably follow the 3 rolls per ticket, sashimi and nigiri separate tickets protocol. But not everything all together. Just whatever we can do to make the sushi bar guys' lives a little easier.
We have 2 burnt cheesecakes. I tasted one, it didn't taste right. Daniel says they're going to make more tomorrow.
Any VIP's in?Rachel and Carlos just came back from their vacation. They said they prefer our sushi to Morimoto's even. Love them.
Comps of note:
R&M needs?:
86'd items/ need more? 86'd Snow Maiden tonight.
Sunday, May 18, 2014
5/18/14 PM shift
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4428
Projected Sales:$4646 (-675.03)
TY Dinner Sales:$3970.97
+/- : -10%
Weather:
The weather was warm, and got a little bit colder later on in the evening.
Any Special events going on?:
The end of graduation weekend
Who worked?:
Ruth (H), Jason (SA), Hiroe (FR), Lindsey, Jason, Alex, Clair, Dusten
Flow of Business, Cuts and Ticket Times:
Business was good. We went on a wait two different times during the night. The most people waited to be sat was 30 minutes. The flow was pretty steady, but not out of control. We filled up around 6:45 and had to go on a wait but that died down around 745. At 8 we went on another wait, but at 830 it slowed down again. Although it was steady/busy first half of the shift, it slowed down quite a bit at the end so we unfortunately didn't meet the sales goal. Went 2 on at 850, and cut the host at 9. 1 on at 945. Ticket times were good at the sushi bar all night. The Fry station had some long tickets during the biggest pop, but nothing over 30 minutes.
Any VIP's in?
Comps of note: (Leary wrote this) Comped some sake toro nigiri peices for guests at S6. They had an extremely hard tendon or vein in it. Toshi said that it was normal for that cut of the fish. I tried a piece and it hurt my teeth when I bit into it. I could understand why it was a bit shocking for someone. Toshi once again said this was normal, but probably something to talk about in the manager meeting.
Several SIN comps, High Manager comp (2 managers on), Lindsey's in-laws came in and rang in a large bill so the friend's and family comps will look pretty high, Kayo's friends got a FNF as well.
R&M needs?:
Ice machine was producing hollow ice. We got really low because of it. I called the company and left a detailed message, and asked for someone to come first thing in the morning (930am). Elizabeth, you might want follow up with them if no one is here by 10 am.
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4428
Projected Sales:$4646 (-675.03)
TY Dinner Sales:$3970.97
+/- : -10%
Weather:
The weather was warm, and got a little bit colder later on in the evening.
Any Special events going on?:
The end of graduation weekend
Who worked?:
Ruth (H), Jason (SA), Hiroe (FR), Lindsey, Jason, Alex, Clair, Dusten
Flow of Business, Cuts and Ticket Times:
Business was good. We went on a wait two different times during the night. The most people waited to be sat was 30 minutes. The flow was pretty steady, but not out of control. We filled up around 6:45 and had to go on a wait but that died down around 745. At 8 we went on another wait, but at 830 it slowed down again. Although it was steady/busy first half of the shift, it slowed down quite a bit at the end so we unfortunately didn't meet the sales goal. Went 2 on at 850, and cut the host at 9. 1 on at 945. Ticket times were good at the sushi bar all night. The Fry station had some long tickets during the biggest pop, but nothing over 30 minutes.
Any VIP's in?
Comps of note: (Leary wrote this) Comped some sake toro nigiri peices for guests at S6. They had an extremely hard tendon or vein in it. Toshi said that it was normal for that cut of the fish. I tried a piece and it hurt my teeth when I bit into it. I could understand why it was a bit shocking for someone. Toshi once again said this was normal, but probably something to talk about in the manager meeting.
Several SIN comps, High Manager comp (2 managers on), Lindsey's in-laws came in and rang in a large bill so the friend's and family comps will look pretty high, Kayo's friends got a FNF as well.
R&M needs?:
Ice machine was producing hollow ice. We got really low because of it. I called the company and left a detailed message, and asked for someone to come first thing in the morning (930am). Elizabeth, you might want follow up with them if no one is here by 10 am.
86'd items/ need more?
Sunday AM 5.18.14
LY Lunch Sales:$1416
Projected Sales:$1649
TY Lunch Sales:$1762
+/- :over LY by 25% and beat projected by $113
Weather:Sunny, beautiful, mid 80s
Any Special events going on?: end of grad weekend.
Who worked?:
Lindsey, Alex, JCamacho, Kate CL. Joaquin SA, Ruthie host, Krysten FR
Flow of Business, Cuts and Ticket Times:
It had a promising start to the afternoon, and we were full by 1pm, had a party in the party room and sushi bar was half full, but after about 1:30 it started to die down and so at 2pm I went down to just Kate and Jason. At 2:25 I cut Ruthie and Joaquin. It was fizzling out. by 2:35 I cut down to just Kate. by 2:50 there were only 3 tables in the restaurant. The day came to a slow halt
Any VIP's in?nope
Comps of note: nope
R&M needs?: the fan is installed! The switch for it is in the hallway with the bathrooms. 1 is high, 4 is low. You'll understand when you see it. Also the speakers have been moved, yeay!
86'd items/ need more?
Need more toilet paper, and more brooms (replace the existing, they're getting gross)
Projected Sales:$1649
TY Lunch Sales:$1762
+/- :over LY by 25% and beat projected by $113
Weather:Sunny, beautiful, mid 80s
Any Special events going on?: end of grad weekend.
Who worked?:
Lindsey, Alex, JCamacho, Kate CL. Joaquin SA, Ruthie host, Krysten FR
Flow of Business, Cuts and Ticket Times:
It had a promising start to the afternoon, and we were full by 1pm, had a party in the party room and sushi bar was half full, but after about 1:30 it started to die down and so at 2pm I went down to just Kate and Jason. At 2:25 I cut Ruthie and Joaquin. It was fizzling out. by 2:35 I cut down to just Kate. by 2:50 there were only 3 tables in the restaurant. The day came to a slow halt
Any VIP's in?nope
Comps of note: nope
R&M needs?: the fan is installed! The switch for it is in the hallway with the bathrooms. 1 is high, 4 is low. You'll understand when you see it. Also the speakers have been moved, yeay!
86'd items/ need more?
Need more toilet paper, and more brooms (replace the existing, they're getting gross)
Sat PM 5.17.14
LY Dinner Sales: $6317
Projected Sales: $7104
TY Dinner Sales:$7464
+/- :over LY by 18% and beat projected by $360
Weather:another beautiful spring day. Cool at night.
Any Special events going on?:UT Graduation
Who worked?:
Stephanie, Sophia, Camacho, Naoto, Dusten CL. Krysten/Ruth Host, Lindsey CT. Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
What a night. It wasn't crazy busy, it was similar to last night, slow build to a good start, then on a wait, then off a wait, then on a wait again by 8pm and lasting a little longer than last night, when we got off the wait around 10:20. At the peak of the wait we were hitting almost an hour. Went over the quote time on 2 tables, but they were understanding. It certainly seemed like an amateur night, see the notes about the comps below. It got kind of rough around 9:30pm when we started running out of a lot of sushi bar items. We had already started 86-ing sushi bar items around 8:30, but by 9:30/9:45 we were on a roll with calling 86'd items. The Party room got the brunt of it, and started getting a little upset, but after some kitchen food started coming they got better.
Please note to the staff tomorrow: please do not order anything that contains noodles, we are very low. No Ten Zaru, no ramen, etc.
Any VIP's in? not tonight
Comps of note:
Lots of comps tonight. Lots of "guest changed mind" comps. Gyoza, philly roll, eel box to name a few. I asked each server (because it happened to each of them at least once) if they were repeating the orders back and they said yes, some of them even had it written in their notepads. So we can continue to talk about it in pre-shift, that the servers are double checking with their tables on orders, but sometimes it is just the people.
R&M needs?:
Patrick will be in in the morning to install the fan
86'd items/ need more?
Well god, where do I start? First of all, the lids for the kids cups are too big, same goes for the to-go ramekins. 86: Mexican coke, toothpicks, bandaids, scotch tape (still? I don't know how we go through that much) Also, if anyone is going to Rest Depot tomorrow can you please pick up 3 cases of pint glasses. I believe they're called "mixing glasses". 3 cases please. We were running super low tonight and I was trying to stop in on my way to work this afternoon but they had already closed.
Did we just stop ordering from Keg 1 altogether? It's fine because it won't be on the new menu, but I'm just curious.
Also, Leary, please be sure to order heavy tomorrow for the coming week since next Monday is a holiday.
And a note to all managers: please note the quantities of towels you are using each day. I grabbed Jason SA getting like 3 more towels when we started service. I only saw 2 in the bucket so I gave him one more, but if we are getting towels just because we don't see one then that could be why we've been running out 2 weeks in a row.
Projected Sales: $7104
TY Dinner Sales:$7464
+/- :over LY by 18% and beat projected by $360
Weather:another beautiful spring day. Cool at night.
Any Special events going on?:UT Graduation
Who worked?:
Stephanie, Sophia, Camacho, Naoto, Dusten CL. Krysten/Ruth Host, Lindsey CT. Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
What a night. It wasn't crazy busy, it was similar to last night, slow build to a good start, then on a wait, then off a wait, then on a wait again by 8pm and lasting a little longer than last night, when we got off the wait around 10:20. At the peak of the wait we were hitting almost an hour. Went over the quote time on 2 tables, but they were understanding. It certainly seemed like an amateur night, see the notes about the comps below. It got kind of rough around 9:30pm when we started running out of a lot of sushi bar items. We had already started 86-ing sushi bar items around 8:30, but by 9:30/9:45 we were on a roll with calling 86'd items. The Party room got the brunt of it, and started getting a little upset, but after some kitchen food started coming they got better.
Please note to the staff tomorrow: please do not order anything that contains noodles, we are very low. No Ten Zaru, no ramen, etc.
Any VIP's in? not tonight
Comps of note:
Lots of comps tonight. Lots of "guest changed mind" comps. Gyoza, philly roll, eel box to name a few. I asked each server (because it happened to each of them at least once) if they were repeating the orders back and they said yes, some of them even had it written in their notepads. So we can continue to talk about it in pre-shift, that the servers are double checking with their tables on orders, but sometimes it is just the people.
R&M needs?:
Patrick will be in in the morning to install the fan
86'd items/ need more?
Well god, where do I start? First of all, the lids for the kids cups are too big, same goes for the to-go ramekins. 86: Mexican coke, toothpicks, bandaids, scotch tape (still? I don't know how we go through that much) Also, if anyone is going to Rest Depot tomorrow can you please pick up 3 cases of pint glasses. I believe they're called "mixing glasses". 3 cases please. We were running super low tonight and I was trying to stop in on my way to work this afternoon but they had already closed.
Did we just stop ordering from Keg 1 altogether? It's fine because it won't be on the new menu, but I'm just curious.
Also, Leary, please be sure to order heavy tomorrow for the coming week since next Monday is a holiday.
And a note to all managers: please note the quantities of towels you are using each day. I grabbed Jason SA getting like 3 more towels when we started service. I only saw 2 in the bucket so I gave him one more, but if we are getting towels just because we don't see one then that could be why we've been running out 2 weeks in a row.
Saturday, May 17, 2014
Saturday AM Recap 5/17/14
LY Lunch Sales:$2,460
Projected Sales:$2,864 (-688.10)
TY Lunch Sales:$2,175.90
+/- :-12% from last year.
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Sunny and breezy.
Any Special events going on?: Graduation weekend.
Who worked?
Stephanie, Clair, Joel, Johnny, Krystin (host), Hiroe (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
Business was ok, but not as busy as we anticipated for the college graduations. Checking a few graduation times would help predict the flow of business for next year. We did have more larger parties come in while the party room was occupied so we had to seat them in the dining room, combining tables. We did go on a small wait because people wanted tables. Sushi bar never filled up. Business died down around 2 where Clair and Stephanie were cut for servers and Krystin was cut for host. Ticket times were good, there were no major issues from the kitchen.
Suggestions for nest year would be to possibly stay open through out the day to get the other customers who are staggering in from the different graduations. Also to reserve the back B's to increase guaranteed business.
Any VIP's in?
Comps of note:
comped one Katsu donburi bowl. Clair accidentally spilled some gyoza sauce on his shirt.
R&M needs?:
86'd items/ need more?
went to go get tea.
Projected Sales:$2,864 (-688.10)
TY Lunch Sales:$2,175.90
+/- :-12% from last year.
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Sunny and breezy.
Any Special events going on?: Graduation weekend.
Who worked?
Stephanie, Clair, Joel, Johnny, Krystin (host), Hiroe (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
Business was ok, but not as busy as we anticipated for the college graduations. Checking a few graduation times would help predict the flow of business for next year. We did have more larger parties come in while the party room was occupied so we had to seat them in the dining room, combining tables. We did go on a small wait because people wanted tables. Sushi bar never filled up. Business died down around 2 where Clair and Stephanie were cut for servers and Krystin was cut for host. Ticket times were good, there were no major issues from the kitchen.
Suggestions for nest year would be to possibly stay open through out the day to get the other customers who are staggering in from the different graduations. Also to reserve the back B's to increase guaranteed business.
Any VIP's in?
Comps of note:
comped one Katsu donburi bowl. Clair accidentally spilled some gyoza sauce on his shirt.
R&M needs?:
86'd items/ need more?
went to go get tea.
Friday PM 5/16/14
LY Dinner Sales: $6620.00
Projected Sales: $7741.00
TY Dinner Sales: $6823.00
+/- : +3% over LY
Short $918 over projected.
Weather:
It was a nice warm day. high 80s, cool at night.
Any Special events going on?:
It was the start of graduation weekend
Who worked?:
Taylor, Alex, Kate, Miho, Dustin, Joel (FR), Jason (SA), Krystin (Host), Ruthie (Host), Lindsey (CT)
Flow of Business, Cuts and Ticket Times:
Tonight we opened our doors to a strong start with tables coming in right at 5. We went on a wait at 7:15pm to which there were a lot of 3-4 tops. The wait for tables weren't too long, nothing really exceeded 35 minutes during the peak. Many people enjoyed the cocktail service while they were waiting inside and outside. Business slowed towards the end when our wait came to a stop a little before 10. Busser and SA were cut at 10:45pm. We were down to 2 servers at 10:15.
Ticket times were good and consistent throughout the night. Sushi bar ticket times were good considering the 20+ pieces of nigiri for the party room. There were no customer complaints and everyone seemed satisfied when leaving.
Any VIP's in?
Tyson of Tyson's Tacos, the owner of Nomad and two of their bartenders. Regulars Cooper and his wife and Sydney and her husband.
Comps of note:
R&M needs?:
The lighbulbs outside the kitchen's back door need to be replaced.
86'd items/ need more?
Sencha Tea.
Leary, if you order it Elizabeth will pick it up.
Friday, May 16, 2014
Friday AM Recap 5/16/14
LY Lunch Sales: $1767.00
Projected Sales: $2194 (-$14.80)
TY Lunch Sales: $2179.20
+/- : +23%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Warm and sunny
Any Special events going on?: Graduation Weekend
Who worked?:
Joel, Stephanie, Sophia, Lynn CL, Ruthy, Hiroe, Jason
Flow of Business, Cuts and Ticket Times:
Not as busy as thought it would be. It was slow for the first hour, but started to pick up around 12. We went on a small wait around 1245, but came off of it around 110. Went 2 on at 130. We had decent trickle of tables for the last 30 minutes. Sales were decent for how mellow most of the shift was. Ticket times were great. Pretty uneventful shift. No customer issues, no comps.
Any VIP's in?
Comps of note:
R&M needs?: Call ADT to replace the front door sensor. Unfortunately Wednesday the 21st was the soonest they could come out.
86'd items/ need more?
Projected Sales: $2194 (-$14.80)
TY Lunch Sales: $2179.20
+/- : +23%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Warm and sunny
Any Special events going on?: Graduation Weekend
Who worked?:
Joel, Stephanie, Sophia, Lynn CL, Ruthy, Hiroe, Jason
Flow of Business, Cuts and Ticket Times:
Not as busy as thought it would be. It was slow for the first hour, but started to pick up around 12. We went on a small wait around 1245, but came off of it around 110. Went 2 on at 130. We had decent trickle of tables for the last 30 minutes. Sales were decent for how mellow most of the shift was. Ticket times were great. Pretty uneventful shift. No customer issues, no comps.
Any VIP's in?
Comps of note:
R&M needs?: Call ADT to replace the front door sensor. Unfortunately Wednesday the 21st was the soonest they could come out.
86'd items/ need more?
Thursday, May 15, 2014
Thursday 5.15.14
LY Lunch Sales:$1409
Projected Sales:$1592
TY Lunch Sales:$1953
+/- : +39% over LY and $361 over proj
LY Dinner Sales: $5791
Projected Sales:$5818
TY Dinner Sales: $4638
+/- :down 20% over LY and down $1180 over projected. Wacky day!
Weather:Sunny and beautiful today. Mid 80's. Cool in the evening
Any Special events going on?: Graduation weekend is upon us!
Who worked?:
Lunch: Johnny, Joel, Anthony, Lynn CL> Junko host, Krysten FR, Jason SA
Dinner: Clair, Kate, Miho, Naoto, Sophia CL> Krysten host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch went well up until the very last hour. Had some 40 minute tickets coming from sushi bar because it was only Kazu and Nick working, so they got real behind from the sushi lunches. See Comp notes below. Then Joel's B7 was pretty upset over the 40 minute tickets and I threw a comp on it, then they wanted separate checks and Joel forgot to take the discount off when he was running the cards. Long story short we had to void the transactions 2 times because they also wanted to split the $4 edamame 4 ways, and then we forgot about the tax. It took us a while to get their checks back out to them and then in the end I screwed up the math and ended up charging the one guy about $4 more than I should have so for their time and trouble I gave the one guy $10 Kome Bucks because I screwed up and their overall experience took longer than it should have. Thats my abbreviated version. Other than all of that...we started strong and busy and it was pretty steady throughout. I cut Anthony at 1:10 and Joel at 1:30 and went two on.
Dinner: The night started slow, then we went on a wait at 6:40. The wait was for about 20-30 minutes and we stayed on a wait until about 8:45. Not a bad night. It was overall good actually, until this happened: S5-6. The girl told Sophia she has celiac disease and it's very serious. Sophia, knowing the affects of that with Sarah, took very good care to make sure the girl (Beverly) did not get anything with gluten. Sophia ordered an Endo in NY and used the "gluten allergy" button. Whoever made the roll did not know that Tobiko has gluten in and put gluten on it and handed it over the counter. The girl ate one bite. Sophia noticed it had tobiko on it and immediately intercepted it. Beverly (the girl) then got extremely upset. APPARENTLY last night her and this same friend were at the Alamo Drafthouse and she ordered a gluten free pizza (they have gluten free crust) but it turns out it was not gluten free and she got really sick and she gave them an earfull (rightfully so) and apparently they are going to cut her a check or something? That's what I got from Sophia. So I went over there and she was visibly upset and told me about the Alamo thing, and so now she was really upset about not being able to dine out in this town. I told her it was completely understandable to be upset, but please remember that we are a completely different restaurant, and we take this very seriously and we are incredibly sorry that this happened and we take great care in making sure the entire service staff is aware of the severity of allergies and that Sophia took the proper steps but unfortunately there was a mistake made and on and on. She kept referring to the Alamo and I kept asking her to please remember we are not them. Finally after she calmed down I asked her what I could do for her right now and she asked me to take care of some of their check. Sure, fine. It wasn't much so I comp'd the entire $40 tab. It was clearly our mistake and considering the fact that she already had fuel in her fire, I didn't want to take any chances. In the end we got her a true gluten free Endo to take home with her, and I gave her my card should she have any issues or need anything in the future. She left happy, but man was I stressed. This brought to light a very legitimate concern to me- and that is our staff's knowledge, on the whole, about allergies and such. I'm going to sit down with Kate and Sophia next week and we are going to talk about what is gluten free and what isn't exactly, and how to modify things to be gluten free (because face it, even if the menu says gluten free, there are going to be those that want to modify things to become gluten free for themselves, so we really should know which key ingredients make up these things) Because as much as we don't want to acknowledge that a gluten allergy exists, there are actually some people out there that DO have it and it's a real part of their lives. So we need to acknowledge it. I want to address this at the next staff wide meeting and go over what makes up a gluten allergy and what it actually means to have it, things to avoid, etc.
After the episode, everything else was fine. Another chaotic end to the shift.
Any VIP's in?
This couple that lives on Duval, Elizabeth and I can't remember her husbands name. Sat at A8. Matt the manager at Easy Tiger was in.
Comps of note:
Lunch: 3 pc Salmon Sashimi at lunch for 40 minutes. 10% off B7 check for 40 minute sushi lunch/ tx surf and turf.
Dinner: Full Recovery comp to the celiac this mentioned above. Chick was maaaaad. Guest DNL for an overcooked edamame.
R&M needs?:
86'd items/ need more?
Projected Sales:$1592
TY Lunch Sales:$1953
+/- : +39% over LY and $361 over proj
LY Dinner Sales: $5791
Projected Sales:$5818
TY Dinner Sales: $4638
+/- :down 20% over LY and down $1180 over projected. Wacky day!
Weather:Sunny and beautiful today. Mid 80's. Cool in the evening
Any Special events going on?: Graduation weekend is upon us!
Who worked?:
Lunch: Johnny, Joel, Anthony, Lynn CL> Junko host, Krysten FR, Jason SA
Dinner: Clair, Kate, Miho, Naoto, Sophia CL> Krysten host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch went well up until the very last hour. Had some 40 minute tickets coming from sushi bar because it was only Kazu and Nick working, so they got real behind from the sushi lunches. See Comp notes below. Then Joel's B7 was pretty upset over the 40 minute tickets and I threw a comp on it, then they wanted separate checks and Joel forgot to take the discount off when he was running the cards. Long story short we had to void the transactions 2 times because they also wanted to split the $4 edamame 4 ways, and then we forgot about the tax. It took us a while to get their checks back out to them and then in the end I screwed up the math and ended up charging the one guy about $4 more than I should have so for their time and trouble I gave the one guy $10 Kome Bucks because I screwed up and their overall experience took longer than it should have. Thats my abbreviated version. Other than all of that...we started strong and busy and it was pretty steady throughout. I cut Anthony at 1:10 and Joel at 1:30 and went two on.
Dinner: The night started slow, then we went on a wait at 6:40. The wait was for about 20-30 minutes and we stayed on a wait until about 8:45. Not a bad night. It was overall good actually, until this happened: S5-6. The girl told Sophia she has celiac disease and it's very serious. Sophia, knowing the affects of that with Sarah, took very good care to make sure the girl (Beverly) did not get anything with gluten. Sophia ordered an Endo in NY and used the "gluten allergy" button. Whoever made the roll did not know that Tobiko has gluten in and put gluten on it and handed it over the counter. The girl ate one bite. Sophia noticed it had tobiko on it and immediately intercepted it. Beverly (the girl) then got extremely upset. APPARENTLY last night her and this same friend were at the Alamo Drafthouse and she ordered a gluten free pizza (they have gluten free crust) but it turns out it was not gluten free and she got really sick and she gave them an earfull (rightfully so) and apparently they are going to cut her a check or something? That's what I got from Sophia. So I went over there and she was visibly upset and told me about the Alamo thing, and so now she was really upset about not being able to dine out in this town. I told her it was completely understandable to be upset, but please remember that we are a completely different restaurant, and we take this very seriously and we are incredibly sorry that this happened and we take great care in making sure the entire service staff is aware of the severity of allergies and that Sophia took the proper steps but unfortunately there was a mistake made and on and on. She kept referring to the Alamo and I kept asking her to please remember we are not them. Finally after she calmed down I asked her what I could do for her right now and she asked me to take care of some of their check. Sure, fine. It wasn't much so I comp'd the entire $40 tab. It was clearly our mistake and considering the fact that she already had fuel in her fire, I didn't want to take any chances. In the end we got her a true gluten free Endo to take home with her, and I gave her my card should she have any issues or need anything in the future. She left happy, but man was I stressed. This brought to light a very legitimate concern to me- and that is our staff's knowledge, on the whole, about allergies and such. I'm going to sit down with Kate and Sophia next week and we are going to talk about what is gluten free and what isn't exactly, and how to modify things to be gluten free (because face it, even if the menu says gluten free, there are going to be those that want to modify things to become gluten free for themselves, so we really should know which key ingredients make up these things) Because as much as we don't want to acknowledge that a gluten allergy exists, there are actually some people out there that DO have it and it's a real part of their lives. So we need to acknowledge it. I want to address this at the next staff wide meeting and go over what makes up a gluten allergy and what it actually means to have it, things to avoid, etc.
After the episode, everything else was fine. Another chaotic end to the shift.
Any VIP's in?
This couple that lives on Duval, Elizabeth and I can't remember her husbands name. Sat at A8. Matt the manager at Easy Tiger was in.
Comps of note:
Lunch: 3 pc Salmon Sashimi at lunch for 40 minutes. 10% off B7 check for 40 minute sushi lunch/ tx surf and turf.
Dinner: Full Recovery comp to the celiac this mentioned above. Chick was maaaaad. Guest DNL for an overcooked edamame.
R&M needs?:
86'd items/ need more?
Wednesday Recap 5/14/14
LY Lunch Sales: $2288
Projected Sales: $2461 (-$711)
TY Lunch Sales: $1576.55
+/- : -31%
LY Dinner Sales: $3929
Projected Sales: $4110 (+$768.45)
TY Dinner Sales: $4878.45
+/- : +24%
Weather: Sunny, cool, and pretty
Any Special events going on?: Wednesday before graduation weekend
Who worked?:
Lunch: Stephanie, Joel, Alex, Lynn CL, Junk, Krystin, Joel
Dinner: Clair, Jason, Naoto, Miho, Stephanie CL, Ruthy H, Krysten FR, Joaquin SA
Ruthy did well with the busy shift. I was happy that she took my advice, and asked for help. She repeatedly asked questions when she was unsure of things. She seemed very comfortable with Cameron at the host stand as well.
Cameron was pretty exhausted at the end of her second double today. I think at a certain point it was difficult for her to retain what she was learning. The main focus for her last two trains has been watching and learning the food. I think this will be her biggest challenge, and often the biggest challenge for anyone unfamiliar with Japanese cuisine. I have had her spend a lot of time at the host stand learning the system, running food when the kitchen is busy, and watching items as they leave the sushi bar. She has also done all the checkouts with guidance. She has not had much time learning manager functions on the floor. I suggested she start making flash cards, and bring a notepad to make notes for the rest of her trains.
Flow of Business, Cuts and Ticket Times:
Lunch was pretty mellow most of the day. I thought we'd be a little busier because it was a bit chilly today, but no luck. Went 3 on at 1230 because it was pretty dead. I was going to cut again at 1, but we got a small pop. It was short lived so I went 1 on at 135. It stayed slow, and then we had 8 tables walk in the last ten minutes of service. Lynn handled it great with a little support. Ticket times were good.
Dinner was slammed. It was a slow first hour. It kinda picked up around 630. At 7 we filled up, and went on a wait. A lot of out-of-towners in for graduation. We were on a solid 30-45 wait until about 845. I was about to cut at 9, and then we got a second wave. Went on another steady 30 minute wait, and finally sat the last table on the wait at 9:58. Everyone closed. Ticket times were great. Kazu really did a great job tonight. I was a little worried with the volume of business since he is still a bit new at the position, but he did a fantastic job. Also, I got several compliments on grill items tonight. I passed them on to Christina. She was really on her game. Great ticket times considering how busy it was, and all the chefs deserve praise for their performance tonight. I think were probably going to be really busy all the way through Saturday. I got a lot of people calling today, and wanting to make large party reservations for Friday, and Saturday (mainly Friday). When I told people that the party room was booked, and that for a party that size on graduation weekend they might wait anywhere from 1-2 hours the general response was, "that's cool, my family wants to come, so we'll wait". Heads up.
Any VIP's in? Justin (Chef from Olive and June), Josh Coffee (chain manager for pioneer), Kerry and her family (they were all so sweet, and had a great time. The kids were so well mannered, and they ordered very adventurously.)
Comps of note: Large training comp (trying to have cameron taste as many things as possible, also did some pairing for pre-shift). Several SIN discounts.
R&M needs?: The hot sake machine was dispensing cold sake at the end of lunch. I reset the machine during the break, and it took awhile to warm up, but it seem to work fine for dinner. Something to keep an eye. The ice machine was fixed today.
86'd items/ need more?
Projected Sales: $2461 (-$711)
TY Lunch Sales: $1576.55
+/- : -31%
LY Dinner Sales: $3929
Projected Sales: $4110 (+$768.45)
TY Dinner Sales: $4878.45
+/- : +24%
Weather: Sunny, cool, and pretty
Any Special events going on?: Wednesday before graduation weekend
Who worked?:
Lunch: Stephanie, Joel, Alex, Lynn CL, Junk, Krystin, Joel
Dinner: Clair, Jason, Naoto, Miho, Stephanie CL, Ruthy H, Krysten FR, Joaquin SA
Ruthy did well with the busy shift. I was happy that she took my advice, and asked for help. She repeatedly asked questions when she was unsure of things. She seemed very comfortable with Cameron at the host stand as well.
Cameron was pretty exhausted at the end of her second double today. I think at a certain point it was difficult for her to retain what she was learning. The main focus for her last two trains has been watching and learning the food. I think this will be her biggest challenge, and often the biggest challenge for anyone unfamiliar with Japanese cuisine. I have had her spend a lot of time at the host stand learning the system, running food when the kitchen is busy, and watching items as they leave the sushi bar. She has also done all the checkouts with guidance. She has not had much time learning manager functions on the floor. I suggested she start making flash cards, and bring a notepad to make notes for the rest of her trains.
Flow of Business, Cuts and Ticket Times:
Lunch was pretty mellow most of the day. I thought we'd be a little busier because it was a bit chilly today, but no luck. Went 3 on at 1230 because it was pretty dead. I was going to cut again at 1, but we got a small pop. It was short lived so I went 1 on at 135. It stayed slow, and then we had 8 tables walk in the last ten minutes of service. Lynn handled it great with a little support. Ticket times were good.
Dinner was slammed. It was a slow first hour. It kinda picked up around 630. At 7 we filled up, and went on a wait. A lot of out-of-towners in for graduation. We were on a solid 30-45 wait until about 845. I was about to cut at 9, and then we got a second wave. Went on another steady 30 minute wait, and finally sat the last table on the wait at 9:58. Everyone closed. Ticket times were great. Kazu really did a great job tonight. I was a little worried with the volume of business since he is still a bit new at the position, but he did a fantastic job. Also, I got several compliments on grill items tonight. I passed them on to Christina. She was really on her game. Great ticket times considering how busy it was, and all the chefs deserve praise for their performance tonight. I think were probably going to be really busy all the way through Saturday. I got a lot of people calling today, and wanting to make large party reservations for Friday, and Saturday (mainly Friday). When I told people that the party room was booked, and that for a party that size on graduation weekend they might wait anywhere from 1-2 hours the general response was, "that's cool, my family wants to come, so we'll wait". Heads up.
Any VIP's in? Justin (Chef from Olive and June), Josh Coffee (chain manager for pioneer), Kerry and her family (they were all so sweet, and had a great time. The kids were so well mannered, and they ordered very adventurously.)
Comps of note: Large training comp (trying to have cameron taste as many things as possible, also did some pairing for pre-shift). Several SIN discounts.
R&M needs?: The hot sake machine was dispensing cold sake at the end of lunch. I reset the machine during the break, and it took awhile to warm up, but it seem to work fine for dinner. Something to keep an eye. The ice machine was fixed today.
86'd items/ need more?
Wednesday, May 14, 2014
Tuesday Recap 5/13/14
LY Lunch Sales: $1650
Projected Sales: $1762 (+$95.10)
TY Lunch Sales: $1857.10
+/- : +13%
LY Dinner Sales: $2848.00
Projected Sales: $3622 (+ $906)
TY Dinner Sales: $4385.68
+/- : +54%
Weather: Chilly and Rainy
Any Special events going on?:
Who worked?:
Lunch: Clair, Lynn, Johnny, Stephanie CL, Junko, Julie FR
Dinner: Jason, Lindsey, Taylor, Kate, Sophia
Flow of Business, Cuts and Ticket Times:
Lunch: It was a really solid lunch. I guess the rain, and cold weather drove people for ramen. The Kitchen got hit pretty hard. Steven is new and was working fry so Jason was pretty much at the fry station the whole shift. It was hectic, but ticket times were solid all day. The sushi bar was mellow and ticket times were great. The crowd started to thin around 115 so we went 2 on. Stayed steady until 2 so everyone else closed.
Dinner was pretty busy as well. The staggered in times seemed to work well. We had a better first hour then normal, but Jason and Lindsey handled it fine. We were on a wait by 7 tonight. Got up to a 30 minute wait and stayed on one until about 830. Started to mellow out by 915, and went 2 on. The sushi bar go the brunt on the business, but handled it well. Ruthy is still timid and unsure at the host stand. I tried to give her some real time coaching, but it might take some time for her to develop as a host. The main points I had for her were talking louder when busy (guests can barely hear her), more awareness of tables (what stage in their dining they're at, also were putting people on wait when we had open tables), and warmer demeanor with guests. We did have a table visiting from Japan, and was really nice having her greeting them at the host stand. I think she is still getting used to the environment and the city. Ticket times were good tonight, and no guest issues. I do have some staff issues to discuss at the manager meeting, but nothing major.
Any VIP's in?
Comps of note: Large manager comp with cameron training, comped 2 rolls because I ran them to the wrong table (there was some miscommunication between Take and I didn't have a ticket), I should have double checked it, sorry.
R&M needs?:
86'd items/ need more?
Projected Sales: $1762 (+$95.10)
TY Lunch Sales: $1857.10
+/- : +13%
LY Dinner Sales: $2848.00
Projected Sales: $3622 (+ $906)
TY Dinner Sales: $4385.68
+/- : +54%
Weather: Chilly and Rainy
Any Special events going on?:
Who worked?:
Lunch: Clair, Lynn, Johnny, Stephanie CL, Junko, Julie FR
Dinner: Jason, Lindsey, Taylor, Kate, Sophia
Flow of Business, Cuts and Ticket Times:
Lunch: It was a really solid lunch. I guess the rain, and cold weather drove people for ramen. The Kitchen got hit pretty hard. Steven is new and was working fry so Jason was pretty much at the fry station the whole shift. It was hectic, but ticket times were solid all day. The sushi bar was mellow and ticket times were great. The crowd started to thin around 115 so we went 2 on. Stayed steady until 2 so everyone else closed.
Dinner was pretty busy as well. The staggered in times seemed to work well. We had a better first hour then normal, but Jason and Lindsey handled it fine. We were on a wait by 7 tonight. Got up to a 30 minute wait and stayed on one until about 830. Started to mellow out by 915, and went 2 on. The sushi bar go the brunt on the business, but handled it well. Ruthy is still timid and unsure at the host stand. I tried to give her some real time coaching, but it might take some time for her to develop as a host. The main points I had for her were talking louder when busy (guests can barely hear her), more awareness of tables (what stage in their dining they're at, also were putting people on wait when we had open tables), and warmer demeanor with guests. We did have a table visiting from Japan, and was really nice having her greeting them at the host stand. I think she is still getting used to the environment and the city. Ticket times were good tonight, and no guest issues. I do have some staff issues to discuss at the manager meeting, but nothing major.
Any VIP's in?
Comps of note: Large manager comp with cameron training, comped 2 rolls because I ran them to the wrong table (there was some miscommunication between Take and I didn't have a ticket), I should have double checked it, sorry.
R&M needs?:
86'd items/ need more?
Monday, May 12, 2014
Monday 5/12/14 Recap.
LY Lunch Sales: 1340
Projected Sales: 1493
TY Lunch Sales: 1725
+/- : +232 over projected and + 29% over LY
LY Dinner Sales: 3637
Projected Sales: 4322
TY Dinner Sales: 4446
+/- :+124 over projected and +22% over LY
Weather: Rainy, Humid, Warm and rainy some more
Any Special events going on?:
Who worked?: Lunch: Anthony, Joel, Kate, Sophia CL, Hiroe FR, and Junko
Dinner: Camacho, Stephanie, Alex, Lindsey, Taylor CL, Julie, Hiroe FR and Joaquin SA
Flow of Business, Cuts and Ticket Times:
Lunch: On the busier side of steady. Short wait for a short while. A customer raised an issue regarding inconsistencies surrounding the substitutions of rolls on the sushi lunch. He was very respectful, but aren't those who alter the menu just the most fun?? He wanted a Tarantula roll. We charged him $7 to make up for the difference in price. He told Sophia that was the most he had been charged. Considering it sounds like there may have been times that he wasn't charged for the upgrade in the past I think the $7 was more than fair. He left reasonably happy with his meal. We ran out of Aji-tama during the last 15 minutes of service with plenty of ramens to be served. Christina mentioned making about 75 on Friday. She said it didn't seem any had been made since then.
Dinner: Pretty jumping. We were half full at 5:30 with just Alex and Lindsey on the floor. They handled it just fine. Went on wait from about 6:45-8:30pm. A few 6 tops walked in. By 7:30pm sushi was taking 20-25 minutes.
Pretty interesting incident regarding a customer and a neighbor. Julie brought to my attention that a customer was blocking a driveway on 50th. I found the owner of the vehicle and politely asked him to move it. Not long after the neighbor came into the restaurant and told me of a fairly heated verbal exchange between him and the customer regarding a note that he had left on the offending vehicle. Of course the owner of the car comes in as I getting an earful from the neighbor. They have a bit of an exchange ON THE FLOOR. The customer had already been here a while, eating and whatnot. He was pretty much in the wrong. I offered him the choice to leave the situation and eat, or to leave the restaurant entirely. He sat. I walked with the neighbor back to his house to assuage the situation with him. He was pretty shook-up and not totally inconsolable... but walking him away from the restaurant and assuring our loyalty to our neighbors seemed like a good plan. He said he would be calling APD to file a report. I told him I had plenty of info on the customer's car if they decided they needed it. I introduced myself to him. His name is Phil. His driveway is fairly difficult to distinguish from his yard. Makes no difference. I honestly don't think any other customers noticed anything over the din. I feel as though if I had just kicked the customer out, we would've had a much larger and messier problem on our hands. They were paid-out and gone before I returned from my walk with Phil.
Cut Lindsey at 8:45pm. Down to just Jason and Taylor at 9:25pm and just Taylor by 9:45pm.
Any VIP's in? Lunch: CHRISTINA AND JUSTIN ARE THEIR NAMES!! (sorry for yelling) They came in with another couple. There supposed to be 6 but they played us for suckers and got the party room with 4 people. Several SIN discounts for dinner.
Comps of note: Lunch: 15% off for delayed arrival of sushi lunch. Not sure if it was server error or just unfortunate timing. I feel it was likely the latter.
R&M needs?: Ice Machine guy made it out today. Mentioned the "evaporator probe" was malfunctioning and could account for the slow production of ice. Part ordered and he'll be back to make the repair.
86'd items/ need more? Didn't make it out to the trailer in the rain tonight to look for more kids cups lids... but maybe there are more?
Projected Sales: 1493
TY Lunch Sales: 1725
+/- : +232 over projected and + 29% over LY
LY Dinner Sales: 3637
Projected Sales: 4322
TY Dinner Sales: 4446
+/- :+124 over projected and +22% over LY
Weather: Rainy, Humid, Warm and rainy some more
Any Special events going on?:
Who worked?: Lunch: Anthony, Joel, Kate, Sophia CL, Hiroe FR, and Junko
Dinner: Camacho, Stephanie, Alex, Lindsey, Taylor CL, Julie, Hiroe FR and Joaquin SA
Flow of Business, Cuts and Ticket Times:
Lunch: On the busier side of steady. Short wait for a short while. A customer raised an issue regarding inconsistencies surrounding the substitutions of rolls on the sushi lunch. He was very respectful, but aren't those who alter the menu just the most fun?? He wanted a Tarantula roll. We charged him $7 to make up for the difference in price. He told Sophia that was the most he had been charged. Considering it sounds like there may have been times that he wasn't charged for the upgrade in the past I think the $7 was more than fair. He left reasonably happy with his meal. We ran out of Aji-tama during the last 15 minutes of service with plenty of ramens to be served. Christina mentioned making about 75 on Friday. She said it didn't seem any had been made since then.
Dinner: Pretty jumping. We were half full at 5:30 with just Alex and Lindsey on the floor. They handled it just fine. Went on wait from about 6:45-8:30pm. A few 6 tops walked in. By 7:30pm sushi was taking 20-25 minutes.
Pretty interesting incident regarding a customer and a neighbor. Julie brought to my attention that a customer was blocking a driveway on 50th. I found the owner of the vehicle and politely asked him to move it. Not long after the neighbor came into the restaurant and told me of a fairly heated verbal exchange between him and the customer regarding a note that he had left on the offending vehicle. Of course the owner of the car comes in as I getting an earful from the neighbor. They have a bit of an exchange ON THE FLOOR. The customer had already been here a while, eating and whatnot. He was pretty much in the wrong. I offered him the choice to leave the situation and eat, or to leave the restaurant entirely. He sat. I walked with the neighbor back to his house to assuage the situation with him. He was pretty shook-up and not totally inconsolable... but walking him away from the restaurant and assuring our loyalty to our neighbors seemed like a good plan. He said he would be calling APD to file a report. I told him I had plenty of info on the customer's car if they decided they needed it. I introduced myself to him. His name is Phil. His driveway is fairly difficult to distinguish from his yard. Makes no difference. I honestly don't think any other customers noticed anything over the din. I feel as though if I had just kicked the customer out, we would've had a much larger and messier problem on our hands. They were paid-out and gone before I returned from my walk with Phil.
Cut Lindsey at 8:45pm. Down to just Jason and Taylor at 9:25pm and just Taylor by 9:45pm.
Any VIP's in? Lunch: CHRISTINA AND JUSTIN ARE THEIR NAMES!! (sorry for yelling) They came in with another couple. There supposed to be 6 but they played us for suckers and got the party room with 4 people. Several SIN discounts for dinner.
Comps of note: Lunch: 15% off for delayed arrival of sushi lunch. Not sure if it was server error or just unfortunate timing. I feel it was likely the latter.
R&M needs?: Ice Machine guy made it out today. Mentioned the "evaporator probe" was malfunctioning and could account for the slow production of ice. Part ordered and he'll be back to make the repair.
86'd items/ need more? Didn't make it out to the trailer in the rain tonight to look for more kids cups lids... but maybe there are more?
Sunday, May 11, 2014
Sunday PM Recap 5/11/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4703.00
Projected Sales: $4903.00 (+$577)
TY Dinner Sales: $5280.87
+/- : +12%
Weather:Warm and Sunny
Any Special events going on?: Mother's Day
Who worked?:
Kate, Joel, Lindsey, Clair, Dusten CL, Joaquin, Julie, Hiroe
Flow of Business, Cuts and Ticket Times:
It was busy right from the start. Had a long line of guests waiting when we opened the doors. Half the restaurant filled up right when we opened, and we were on a wait by 6. Stayed on a 30 minute wait until about 830. Everyone handled it well. Toshi was really good about communicating long wait times for sushi items so the servers could communicate it to our tables. The had a huge pop in the beginning, but they did a good job of knocking it out. It started to mellow out by 9 so I went 2 on. Had a handful of tables in the last hour, but it was a calm finish. No customer issues besides the roll mentioned below.
Any VIP's in? Work well manager, James Lambrecht, Owner of Halcyon, Owner of Uncorked
Comps of note:Lot's of Friends and family discounts, several SIN discounts, comped a earth wind and fire roll because of something weird found in the roll. I showed it Toshi and all of us were stumped about what it was. I found another similar object on the floor at the end of the night. Still no idea what it was. I had a good excuse for the table (I said it was a hardened clump of Nori), and they were happy with me taking care of the roll.
R&M needs?: The ice machine seemed like it wasn't producing during the shift. It did start producing at the end of the night, but I called them to come out tomorrow and take a look at it since we almost ran out during the rush. The main a/c seems unable to keep temp when we're full. I remeber calling ed from scary cold ac a couple of weeks ago. Did he say anything about the ac?
86'd items/ need more?more wings for tori teba, more ones for the bank, more scotch tape, more izzie
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4703.00
Projected Sales: $4903.00 (+$577)
TY Dinner Sales: $5280.87
+/- : +12%
Weather:Warm and Sunny
Any Special events going on?: Mother's Day
Who worked?:
Kate, Joel, Lindsey, Clair, Dusten CL, Joaquin, Julie, Hiroe
Flow of Business, Cuts and Ticket Times:
It was busy right from the start. Had a long line of guests waiting when we opened the doors. Half the restaurant filled up right when we opened, and we were on a wait by 6. Stayed on a 30 minute wait until about 830. Everyone handled it well. Toshi was really good about communicating long wait times for sushi items so the servers could communicate it to our tables. The had a huge pop in the beginning, but they did a good job of knocking it out. It started to mellow out by 9 so I went 2 on. Had a handful of tables in the last hour, but it was a calm finish. No customer issues besides the roll mentioned below.
Any VIP's in? Work well manager, James Lambrecht, Owner of Halcyon, Owner of Uncorked
Comps of note:Lot's of Friends and family discounts, several SIN discounts, comped a earth wind and fire roll because of something weird found in the roll. I showed it Toshi and all of us were stumped about what it was. I found another similar object on the floor at the end of the night. Still no idea what it was. I had a good excuse for the table (I said it was a hardened clump of Nori), and they were happy with me taking care of the roll.
R&M needs?: The ice machine seemed like it wasn't producing during the shift. It did start producing at the end of the night, but I called them to come out tomorrow and take a look at it since we almost ran out during the rush. The main a/c seems unable to keep temp when we're full. I remeber calling ed from scary cold ac a couple of weeks ago. Did he say anything about the ac?
86'd items/ need more?more wings for tori teba, more ones for the bank, more scotch tape, more izzie
Sunday AM 5/11/14 Mothers day
LY Lunch Sales:$1898
Projected Sales:$1907
TY Lunch Sales: $2484
+/- : over LY by 31% and over projected by $577! Glad to see we beat LY's slow mothers day
Weather: sunny and warm.
Any Special events going on?: Mothers Day
Who worked?:
Stephanie, Joel, Kate and Jason CL. Julie host, Krysten FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
Busy from start to finish. It was full by 1pm and we went on a little bit of a wait from about 1:15-1:45 and then on and off a wait until close. Had some 30 minute ticket times from the sushi bar and then a few longer ticket times from the kitchen during the height of business, around 2pm, but they handled the initial rush really well today, so it looks like they just behind a little bit later in the afternoon.I kept everyone on until 2:45 when I cut everyone but Jason. He got 4 more walk in tables after that.
A little trick I do when the flies get bad once you are into the shift- put the blinds down. It either traps them or they don't go right for the windows. We have been killing flies before service starts and they're good for about an hour, then they start walking in the front door and congregating near the windows. I discretely killed about 10 flies around 2pm, and then about 15 minntes later there were 10 more to be killed. I'm going to Home Depot in just a minute to get some of the fly bags for Daniel to put near the dumpster and back door. Hopefully that will help. In the meantime, please keep on killing flies in between shifts
Any VIP's in?
Harmon and his wife. Manager of Royers, Susan
Comps of note:
Bought Susan a shrimp tempura to say hi. That's the only one that I can think of
R&M needs?:
86'd items/ need more?
tape.
Projected Sales:$1907
TY Lunch Sales: $2484
+/- : over LY by 31% and over projected by $577! Glad to see we beat LY's slow mothers day
Weather: sunny and warm.
Any Special events going on?: Mothers Day
Who worked?:
Stephanie, Joel, Kate and Jason CL. Julie host, Krysten FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
Busy from start to finish. It was full by 1pm and we went on a little bit of a wait from about 1:15-1:45 and then on and off a wait until close. Had some 30 minute ticket times from the sushi bar and then a few longer ticket times from the kitchen during the height of business, around 2pm, but they handled the initial rush really well today, so it looks like they just behind a little bit later in the afternoon.I kept everyone on until 2:45 when I cut everyone but Jason. He got 4 more walk in tables after that.
A little trick I do when the flies get bad once you are into the shift- put the blinds down. It either traps them or they don't go right for the windows. We have been killing flies before service starts and they're good for about an hour, then they start walking in the front door and congregating near the windows. I discretely killed about 10 flies around 2pm, and then about 15 minntes later there were 10 more to be killed. I'm going to Home Depot in just a minute to get some of the fly bags for Daniel to put near the dumpster and back door. Hopefully that will help. In the meantime, please keep on killing flies in between shifts
Any VIP's in?
Harmon and his wife. Manager of Royers, Susan
Comps of note:
Bought Susan a shrimp tempura to say hi. That's the only one that I can think of
R&M needs?:
86'd items/ need more?
tape.
Saturday PM Recap 5/10/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $5556.00
Projected Sales: $6101.00 (+$56.29)
TY Dinner Sales: $6157.29
+/- : +11%
Weather: Warm and nice
Any Special events going on?: Mother's Day Eve
Who worked?:
Naoto, Alex, Jason, Dusten CL, Ruth & Krysten H, Joaquin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It's was a good night to be 4 on. Pretty mellow Saturday, but the servers did well since we were 1 short. Went on about a 30 minute wait between 8-930. Stayed steady and full until about 10. Cut the Cocktail at 930. Went 2 on at 1015. Emptied out by 1030. Had a 6 top come in at 1055, and that was about it for the last 30 minutes. Ticket times were good besides the missing ticket mentioned below. Despite the slow night we still beat the sales goal!
Any VIP's in?
Comps of note: Comped 2 rolls for B8. The ticket was missing or never printed, and it took about 50 minutes to hit the table. The were super nice about it. Comped a smoked salmon nigiri because the guest didn't like it.
R&M needs?:
86'd items/ need more? More scotch tape, more izzie
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $5556.00
Projected Sales: $6101.00 (+$56.29)
TY Dinner Sales: $6157.29
+/- : +11%
Weather: Warm and nice
Any Special events going on?: Mother's Day Eve
Who worked?:
Naoto, Alex, Jason, Dusten CL, Ruth & Krysten H, Joaquin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It's was a good night to be 4 on. Pretty mellow Saturday, but the servers did well since we were 1 short. Went on about a 30 minute wait between 8-930. Stayed steady and full until about 10. Cut the Cocktail at 930. Went 2 on at 1015. Emptied out by 1030. Had a 6 top come in at 1055, and that was about it for the last 30 minutes. Ticket times were good besides the missing ticket mentioned below. Despite the slow night we still beat the sales goal!
Any VIP's in?
Comps of note: Comped 2 rolls for B8. The ticket was missing or never printed, and it took about 50 minutes to hit the table. The were super nice about it. Comped a smoked salmon nigiri because the guest didn't like it.
R&M needs?:
86'd items/ need more? More scotch tape, more izzie
Saturday, May 10, 2014
Saturday AM/Pre-PM 5.10.14
LY Lunch Sales:$2458
Projected Sales: $2674
TY Lunch Sales:$2781
+/- : beat LY by 13% and proj by $107!
Weather: Sunny and beautiful. Warm
Any Special events going on?: Other than the bumper to bumper traffic on I-35 this morning, St Ed's graduation was this weekend
Who worked?:
Lunch: Clair, Joel, Anthony, Johnny CL. Julie Hosted, Joaquin SA, Krysten FR
Anthony was 25 minutes late. I called him at about 5 after 10 to see where he was and he just woke up. I wrote him up and put his name on the late tracking sheet. 2 more lates before June 21st and he is terminated. He is aware of this.
Dinner: Stephanie called out via her grandmother, who said she was in the ER. Stephanie later text me and told me that Ramin came over to her apt last night and they got in a big fight and he hit her. Instead of calling the cops she just went to the hospital instead. She was going to come in tonight but I didn't feel she was in the right frame of mind when she text me at 4:45. She will be in tomorrow at which point I will write up her doc.
Flow of Business, Cuts and Ticket Times:
Slow start but steady, then got steadier by 12:30/12:45 and I thought we were going to go on a wait but we never did, well, with the exception of the 6 top and 8 top that walked in at 2:30. Cut Anthony around 1pm, then went down to 2 at 2:10
Any VIP's in?
Jodi and her BF, Nagisa and her husband, Rita and Chris (semi-regulars), Kayo and the fam, and a regular who's name escapes me right now but he's a sweet kid, and graduated from St.Ed's today
Comps of note:
Some FNF for Jodi & Nagisa. Bought that regular two pieces for his graduation
R&M needs?:
86'd items/ need more?
Where the hell does all the scotch tape go!? I need more :(
Projected Sales: $2674
TY Lunch Sales:$2781
+/- : beat LY by 13% and proj by $107!
Weather: Sunny and beautiful. Warm
Any Special events going on?: Other than the bumper to bumper traffic on I-35 this morning, St Ed's graduation was this weekend
Who worked?:
Lunch: Clair, Joel, Anthony, Johnny CL. Julie Hosted, Joaquin SA, Krysten FR
Anthony was 25 minutes late. I called him at about 5 after 10 to see where he was and he just woke up. I wrote him up and put his name on the late tracking sheet. 2 more lates before June 21st and he is terminated. He is aware of this.
Dinner: Stephanie called out via her grandmother, who said she was in the ER. Stephanie later text me and told me that Ramin came over to her apt last night and they got in a big fight and he hit her. Instead of calling the cops she just went to the hospital instead. She was going to come in tonight but I didn't feel she was in the right frame of mind when she text me at 4:45. She will be in tomorrow at which point I will write up her doc.
Flow of Business, Cuts and Ticket Times:
Slow start but steady, then got steadier by 12:30/12:45 and I thought we were going to go on a wait but we never did, well, with the exception of the 6 top and 8 top that walked in at 2:30. Cut Anthony around 1pm, then went down to 2 at 2:10
Any VIP's in?
Jodi and her BF, Nagisa and her husband, Rita and Chris (semi-regulars), Kayo and the fam, and a regular who's name escapes me right now but he's a sweet kid, and graduated from St.Ed's today
Comps of note:
Some FNF for Jodi & Nagisa. Bought that regular two pieces for his graduation
R&M needs?:
86'd items/ need more?
Where the hell does all the scotch tape go!? I need more :(
Friday, May 9, 2014
Firday 5.09.14
JLY Lunch Sales:$1852
Projected Sales:$ 1902
TY Lunch Sales:$1825
+/- : dow 1% over LY and missed projected by $74
LY Dinner Sales: $5514
Projected Sales:$6403
TY Dinner Sales: $6755
+/- : up 23% over LY and $352 over projected.
Projected Sales:$ 1902
TY Lunch Sales:$1825
+/- : dow 1% over LY and missed projected by $74
LY Dinner Sales: $5514
Projected Sales:$6403
TY Dinner Sales: $6755
+/- : up 23% over LY and $352 over projected.
For the day we ended up 17% over LY. And over $278 projected.
Weather:It looked like it was going to rain any minute, especially around 5pm, but it never did and the sun came out at 6pm and blinded everyone. Warm day, but the evening was pleasant.
Any Special events going on?: none that I know of right now
Who worked?:
Lunch: Lynn CL, Johnny, Sophia, Clair. Hiroe FR, Julie host, krysten SA.
Dinner: Clair, Kate, Stephanie, Camacho, Taylor. Joaquin SA. Julie and Ruth hosted, Lindsey CT and Krysten fR.
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
Comps of note: none to think of
R&M needs?:
86'd items/ need more?
Weather:It looked like it was going to rain any minute, especially around 5pm, but it never did and the sun came out at 6pm and blinded everyone. Warm day, but the evening was pleasant.
Any Special events going on?: none that I know of right now
Who worked?:
Lunch: Lynn CL, Johnny, Sophia, Clair. Hiroe FR, Julie host, krysten SA.
Dinner: Clair, Kate, Stephanie, Camacho, Taylor. Joaquin SA. Julie and Ruth hosted, Lindsey CT and Krysten fR.
Flow of Business, Cuts and Ticket Times:
Lunch took at while to build up. I cut Clair at 12:45, at 1 we got a little pop and I thought we were going to fill up, but we still didn't. But it was enough to keep Johnny, Sophia and Lynn busy. At 1:15 I cut Sophia and let the 2 handle the rest until close. There was a little miscommunication to the host stand on my part, that ended up giving Johnny 3 tables at once, but there was a lot of teamwork that helped him out. The only issue came at the end of the shift. I had sat a table at 2:05 let the kitchen know the last table was sat. However Johnny still hadn't done last call yet so at 2:15 I told him he needed to do it now. So he rung in one order of extra pork belly, and one order of tonkotsu ramen. Both for separate tables. Hiroe saw the extra pork ticket, and took the ticket and the tonkotsu to A4. Right ticket, wrong item. When they said they already got it, Hiroe figured it was double made and put it in the party room to be consumed. Then Johnny came to me and said he was still missing the tonkotsu, and that when he told Daniel about it Daniel said we were out of Aji tama and out of chasu pork. I went in the back to figure out what was going on, and while I was talking to Hiroe about what she did with it, Johnny came to tell me that they were leaving. I went out on the floor and they were gone. I chased them into the parking lot and gave them Komè bucks to come back. They were real understanding but still. Daniel was the only one left back in the kitchen and was left helping he new Steve to close up, so it was a similar situation that occurred last week when Daniel walked off the line at the end, and a careless mistake was made. These are avoidable, and there were a lot of hands in play here, but ultimately we need to be careful and communicate better.
Dinner- dinner felt like a long Thursday night. It was slow and steady. We went on short spurts of quick 20 minute waits and the same thing would happen at the sushi bar and kitchen, big spurts of tickets and lulls. All night. I cut Clair at 8:45, and cut Ruth at 9, with Lindsey. I cut Kate at 9:30 and went down to Jason and Taylor at 10. Julie left at 10:30. Taylor asked that when there is food up in the back and there is no food runner, that someone rings the bell. I think that should be something everyone in the kitchen is aware of doing, just to ensure the last few bits of food go out. No stragglers.
Had an issue tonight with the delay manual again, with it printing up tickets again. Most of the stuff was reused and I don't think anything went to waste, but this is starting to get worse. I will call Rick on Monday.
I gave Greg his write up tonight for eating off a plate. He was very apologetic, and said the only reason he took it off the plate was because it was odd looking, but said he won't do it again.
Any VIP's in?
Comps of note: none to think of
R&M needs?:
86'd items/ need more?
Thursday AM 5.8.14
(sorry, this is late!)
LY Lunch Sales:$1751
Projected Sales: $1822
TY Lunch Sales: $1884
+/- : up 8% over LY and beat Projected by $62!!
Weather:overcast, sprinkley rain, muggy
Any Special events going on?:
Who worked?:
Lynn CL, Johnny, Sophia, Anthony. Joel FR, Krysten SA, Junko host
Had to remind Joel to tell tables what they were getting instead of just dropping the food and running off. And also had to ask him to take tickets out complete, so the table gets all of it's food at once and not piece by piece.
Flow of Business, Cuts and Ticket Times:
Slow for the majority of the day. Finally filled up around 12:45, but then died down again. Cut Sophia around 1, and Anthony around 1:10, just waiting to see if anything happened after 1. Kept 2 on until close, though I could have cut down to just 1 after 1:30, but since there was a pop yesterday at 1:30 I didn't want to risk it.
Any VIP's in?no one I saw in particular
Comps of note: none that I could think of
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$1751
Projected Sales: $1822
TY Lunch Sales: $1884
+/- : up 8% over LY and beat Projected by $62!!
Weather:overcast, sprinkley rain, muggy
Any Special events going on?:
Who worked?:
Lynn CL, Johnny, Sophia, Anthony. Joel FR, Krysten SA, Junko host
Had to remind Joel to tell tables what they were getting instead of just dropping the food and running off. And also had to ask him to take tickets out complete, so the table gets all of it's food at once and not piece by piece.
Flow of Business, Cuts and Ticket Times:
Slow for the majority of the day. Finally filled up around 12:45, but then died down again. Cut Sophia around 1, and Anthony around 1:10, just waiting to see if anything happened after 1. Kept 2 on until close, though I could have cut down to just 1 after 1:30, but since there was a pop yesterday at 1:30 I didn't want to risk it.
Any VIP's in?no one I saw in particular
Comps of note: none that I could think of
R&M needs?:
86'd items/ need more?
Thursday, May 8, 2014
Thurday PM 5/8/13
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4441
Projected Sales:4670
TY Dinner Sales: 4136
+/- :-$534 over projected. -7% over LY
Weather:Cloudy and muggy. Chance of rain stayed with us all night
Any Special events going on?:
Who worked?:Taylor, Clair, Sophia, Kate, Naoto CL, Hiroe FR, Krystin Host, Joaquin SA and Ruthie Trainee
Flow of Business, Cuts and Ticket Times: Fairly steady for a while. Slow start but picked up around 6:30. Off and on wait till about 8pm. Had three 6+ tops walk in and use the party room. Sophia kept them fat and happy as usual.
Kate had a table discover a fish bone in their Endo roll. They weren't too disturbed by it, but I threw them a 10% recovery discount to be certain they'd be happy.
Naoto got weeded for a minute and as I was dropping off rolls to his B1 they mentioned he hadn't been the most attentive initially with them. The main girl I spoke with mentioned she was a manager at Nova (?) on Rainey St. Allison is her name. She repeatedly mentioned she didn't want to be annoying, and loved the food, but had had repeated less-than-stellar service at Kome. I assured her she was absolutely not annoying and without such feedback, problems may go on unaddressed. Naoto says in his defense he did give them a short greeting initially. I also gave them a slight recovery discount and mentioned SIN to them as well.
Lastly, Kate came to me and mentioned she had gone into the kitchen to help Hiroe run food. An order of fries was being passed from Steve to Gregg. Kate says that Gregg helped himself to one of the fries and went so far as to dip the fry in the sauce to be served to the customer. I spoke with Jason about it. He says he didn't witness it, but he is aware of the situation and would speak to Gregg about it. That's all the tattling I have.
Any VIP's in? Kitchen Jason's son came in with his mom. Allison from Nova
Comps of note:
R&M needs?:
86'd items/ need more? Still no splenda. We seem to be out the Canyon Road Sauvignon Blanc also.
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4441
Projected Sales:4670
TY Dinner Sales: 4136
+/- :-$534 over projected. -7% over LY
Weather:Cloudy and muggy. Chance of rain stayed with us all night
Any Special events going on?:
Who worked?:Taylor, Clair, Sophia, Kate, Naoto CL, Hiroe FR, Krystin Host, Joaquin SA and Ruthie Trainee
Flow of Business, Cuts and Ticket Times: Fairly steady for a while. Slow start but picked up around 6:30. Off and on wait till about 8pm. Had three 6+ tops walk in and use the party room. Sophia kept them fat and happy as usual.
Kate had a table discover a fish bone in their Endo roll. They weren't too disturbed by it, but I threw them a 10% recovery discount to be certain they'd be happy.
Naoto got weeded for a minute and as I was dropping off rolls to his B1 they mentioned he hadn't been the most attentive initially with them. The main girl I spoke with mentioned she was a manager at Nova (?) on Rainey St. Allison is her name. She repeatedly mentioned she didn't want to be annoying, and loved the food, but had had repeated less-than-stellar service at Kome. I assured her she was absolutely not annoying and without such feedback, problems may go on unaddressed. Naoto says in his defense he did give them a short greeting initially. I also gave them a slight recovery discount and mentioned SIN to them as well.
Lastly, Kate came to me and mentioned she had gone into the kitchen to help Hiroe run food. An order of fries was being passed from Steve to Gregg. Kate says that Gregg helped himself to one of the fries and went so far as to dip the fry in the sauce to be served to the customer. I spoke with Jason about it. He says he didn't witness it, but he is aware of the situation and would speak to Gregg about it. That's all the tattling I have.
Any VIP's in? Kitchen Jason's son came in with his mom. Allison from Nova
Comps of note:
R&M needs?:
86'd items/ need more? Still no splenda. We seem to be out the Canyon Road Sauvignon Blanc also.
Wednesday, May 7, 2014
Wednesday Pm recap 5/7/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:4650
TY Dinner Sales:3720
+/- :
Weather: 70-80's warm nice weather
Any Special events going on?:
Who worked?: Joel, Stephanie, Miho, Jason, Alex/ Julie/ Joaquin
Flow of Business, Cuts and Ticket Times: good, steady, no wait
Any VIP's in? Ingrid/James, Allison (Park Side manager?!), June(GM at Qui). Carlos, Rachel
Comps of note: Friends Dis-June
R&M needs?:
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:4650
TY Dinner Sales:3720
+/- :
Weather: 70-80's warm nice weather
Any Special events going on?:
Who worked?: Joel, Stephanie, Miho, Jason, Alex/ Julie/ Joaquin
Flow of Business, Cuts and Ticket Times: good, steady, no wait
Any VIP's in? Ingrid/James, Allison (Park Side manager?!), June(GM at Qui). Carlos, Rachel
Comps of note: Friends Dis-June
R&M needs?:
86'd items/ need more?
Wednesday AM Recap 5/7/14
LY Lunch Sales: $1513.00
Projected Sales: $1294 (+686.16)
TY Lunch Sales: 1980.16
+/- : +31%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: cloudy and cool at first, and then later warm and sunny
Any Special events going on?:
Who worked?: Alex, Sophia, Anthony, Lynn CL, Junko w/ Ruth, Julie SA, Joel FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch. There was a steady trickle for the first hour, and then we pretty much filled up at 1230. We came off the wait around 1, and I went 2 on at 115. We got a second wave around 130, and went back on a 15-20 min wait. There were a lot of tables sitting from before the cut, so the closers didn't get slammed. Lynn and Sophia rocked the pop, and handled it well. Had a 6 top sit at 155 which kept everyone here a little later, but everything went smoothly in the end. Ticket times were good all day.
Any VIP's in?
Comps of note:
R&M needs?: Sophia went through and tightened the sushi bar chairs as best she could, but a lot of the screws are stripped out.
86'd items/ need more? We need more bev naps. Is that something we order or something we pick up at restaurant depot?
Projected Sales: $1294 (+686.16)
TY Lunch Sales: 1980.16
+/- : +31%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: cloudy and cool at first, and then later warm and sunny
Any Special events going on?:
Who worked?: Alex, Sophia, Anthony, Lynn CL, Junko w/ Ruth, Julie SA, Joel FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch. There was a steady trickle for the first hour, and then we pretty much filled up at 1230. We came off the wait around 1, and I went 2 on at 115. We got a second wave around 130, and went back on a 15-20 min wait. There were a lot of tables sitting from before the cut, so the closers didn't get slammed. Lynn and Sophia rocked the pop, and handled it well. Had a 6 top sit at 155 which kept everyone here a little later, but everything went smoothly in the end. Ticket times were good all day.
Any VIP's in?
Comps of note:
R&M needs?: Sophia went through and tightened the sushi bar chairs as best she could, but a lot of the screws are stripped out.
86'd items/ need more? We need more bev naps. Is that something we order or something we pick up at restaurant depot?
Tuesday, May 6, 2014
Tuesday Recap 5/6/14
LY Lunch Sales: $1300
Projected Sales: $1840 (-$331)
TY Lunch Sales: 1508.50
+/- : +16%
LY Dinner Sales: $3272.00
Projected Sales: $ 3447 (+$458.32 )
TY Dinner Sales: $3905.82
+/- :+19%
Weather: Warm, sunny, and humid
Any Special events going on?:
Who worked?:
Lunch: Clair, Lynn, Johnny, Stephanie CL, Junko w/ Ruth, Krystin,
Dinner: Clair, Jason, Lindsey, Kate, Sophia CL, Julie, Krystin H, Joel SA
Flow of Business, Cuts and Ticket Times:
So I strained my back pretty bad yesterday. It was pretty rough today. I thought I was going to be ok to work, but it just got worse throughout the day. I'm hoping it's better tomorrow, but if not I might be needing someone to cover the night shift.
Lunch: It was a mellow slow day. Never filled up, and never went on a wait. Tickets were good besides the one mentioned below. 2 on at 1. Cut Host at 145.
Dinner started mellow, but picked up around 7. We were on about a 30 minute wait by 730. Got off the wait at 9, and went 2 on. Had a few more tables come in, but it was a slow end of the night.Ticket times were great. No customer issues, no comps.
Any VIP's in?
Comps of note: Comped a sushi lunch for long ticket time. The ticket was lost or never printed. It took 35 minutes in a 1/2 empty restaurant. The lady was pretty grumpy, but came around when I told her it was on us. I also followed up with Stephanie about communicating long ticket times earlier.
R&M needs?: We're going to tighten the sushi bar chairs tomorrow morning. There's a lot that are getting wobbly.
86'd items/ need more?
Projected Sales: $1840 (-$331)
TY Lunch Sales: 1508.50
+/- : +16%
LY Dinner Sales: $3272.00
Projected Sales: $ 3447 (+$458.32 )
TY Dinner Sales: $3905.82
+/- :+19%
Weather: Warm, sunny, and humid
Any Special events going on?:
Who worked?:
Lunch: Clair, Lynn, Johnny, Stephanie CL, Junko w/ Ruth, Krystin,
Dinner: Clair, Jason, Lindsey, Kate, Sophia CL, Julie, Krystin H, Joel SA
Flow of Business, Cuts and Ticket Times:
So I strained my back pretty bad yesterday. It was pretty rough today. I thought I was going to be ok to work, but it just got worse throughout the day. I'm hoping it's better tomorrow, but if not I might be needing someone to cover the night shift.
Lunch: It was a mellow slow day. Never filled up, and never went on a wait. Tickets were good besides the one mentioned below. 2 on at 1. Cut Host at 145.
Dinner started mellow, but picked up around 7. We were on about a 30 minute wait by 730. Got off the wait at 9, and went 2 on. Had a few more tables come in, but it was a slow end of the night.Ticket times were great. No customer issues, no comps.
Any VIP's in?
Comps of note: Comped a sushi lunch for long ticket time. The ticket was lost or never printed. It took 35 minutes in a 1/2 empty restaurant. The lady was pretty grumpy, but came around when I told her it was on us. I also followed up with Stephanie about communicating long ticket times earlier.
R&M needs?: We're going to tighten the sushi bar chairs tomorrow morning. There's a lot that are getting wobbly.
86'd items/ need more?
Monday, May 5, 2014
ReCap 5/5/14
LY Lunch Sales: $1822
Projected Sales : $1360
TY Lunch Sales: $1532
+/- :-16% over LY, up $172 over projected
LY Dinner Sales: $3406.00
Projected Sales: $3375
TY Dinner Sales: $4611
+/- :+35% over LY, $1236.00 over projected
Weather: Sunny, breezy, pleasant
Any Special events going on?: Cinco de Mayo
Who worked?: LUNCH:Jason Camacho, Lindsey, Johnny, Kate CL and Hiroe FR
DINNER: Jason Camacho, Alex, Johnny, Clair, Taylor CL, Hiroe FR, Krystin SA, Lindsey Hosting and Ruthie Training.
Flow of Business, Cuts and Ticket Times: LUNCH: Slow and steady day. Only briefly did ticket time for sushi and ramen approach 20 minutes. Kitchen was short handed today and there were a good amount of orders for ramen. Busiest between 12:30 and 1pm, and then a significant drop off. Cut down to two servers at 1:10pm and just Kate by 1:45pm. Today I put the Pandora station on shuffle with 10-15 different stations from Oingo Boing to Grant Green, so there would be more of a variety of music playing... something for everyone.
DINNER: steady pace and significantly busier than lunch. At 5:45 we were about 2/3 full. We went on wait at 7:45pm until about 8:30pm. Sushi bar was very busy and Take ran out of a few things. Krystin seemed to do really well SA'ing. She mentioned she hadn't done it before so I can her some guidelines and pointers and let her run with that. Went 3 on at 9:30 and then down to Taylor and Jason at 9:20pm. Alex claimed to not be feeling well which is why Jason stayed on, and the earlier cut to two.
Any VIP's in? LUNCH: Several regulars were recognized. Leia from Justine's came in with Clayton, and the owner of Matt's el Rancho
DINNER: none that I recognized. A couple, Scott and Christie mentioned it was their 6th visit and were very happy with every experience they'd had here. I wanted to send them something but they'd already paid out and were headed out the door.
Comps of note:SIN discount for Leia. Numerous SIN Discounts during dinner. The word is spreading.
R&M needs?:
86'd items/ need more? Topo Chico and Mexican Coke, Small clam-shells, Splenda.
Projected Sales : $1360
TY Lunch Sales: $1532
+/- :-16% over LY, up $172 over projected
LY Dinner Sales: $3406.00
Projected Sales: $3375
TY Dinner Sales: $4611
+/- :+35% over LY, $1236.00 over projected
Weather: Sunny, breezy, pleasant
Any Special events going on?: Cinco de Mayo
Who worked?: LUNCH:Jason Camacho, Lindsey, Johnny, Kate CL and Hiroe FR
DINNER: Jason Camacho, Alex, Johnny, Clair, Taylor CL, Hiroe FR, Krystin SA, Lindsey Hosting and Ruthie Training.
Flow of Business, Cuts and Ticket Times: LUNCH: Slow and steady day. Only briefly did ticket time for sushi and ramen approach 20 minutes. Kitchen was short handed today and there were a good amount of orders for ramen. Busiest between 12:30 and 1pm, and then a significant drop off. Cut down to two servers at 1:10pm and just Kate by 1:45pm. Today I put the Pandora station on shuffle with 10-15 different stations from Oingo Boing to Grant Green, so there would be more of a variety of music playing... something for everyone.
DINNER: steady pace and significantly busier than lunch. At 5:45 we were about 2/3 full. We went on wait at 7:45pm until about 8:30pm. Sushi bar was very busy and Take ran out of a few things. Krystin seemed to do really well SA'ing. She mentioned she hadn't done it before so I can her some guidelines and pointers and let her run with that. Went 3 on at 9:30 and then down to Taylor and Jason at 9:20pm. Alex claimed to not be feeling well which is why Jason stayed on, and the earlier cut to two.
Any VIP's in? LUNCH: Several regulars were recognized. Leia from Justine's came in with Clayton, and the owner of Matt's el Rancho
DINNER: none that I recognized. A couple, Scott and Christie mentioned it was their 6th visit and were very happy with every experience they'd had here. I wanted to send them something but they'd already paid out and were headed out the door.
Comps of note:SIN discount for Leia. Numerous SIN Discounts during dinner. The word is spreading.
R&M needs?:
86'd items/ need more? Topo Chico and Mexican Coke, Small clam-shells, Splenda.
Sunday, May 4, 2014
Sunday PM Recap 5/4/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $3675.00
Projected Sales: $4090 (+$139.27)
TY Dinner Sales: $4229.27
+/- : +15%
Weather: Nice cool evening
Any Special events going on?: Psych Fest, pecan street, cuatro de mayo
Who worked?:
Lindsey, Clair, Joel, Alex, Dusten CL, Krystin, Hiroe, Jason
Flow of Business, Cuts and Ticket Times:
It was smooth and steady shift tonight. It filled up by 6, and then we went on and off small wait between 630-845. The flow came at a nice pace so it never got crazy, and ticket times were good. All the servers were pretty on point tonight. Despite the ease of the shift we still broke the sales goal. No customer issues, and no comps.
Any VIP's in? Had 4 top from Hillside and Eden East come. The son of the owner was celebrating his birthday here because Kome' is his favorite restaurant.
Comps of note: Gave the hillside/ east of eden crew a sin discount, and a couple of drinks for his birthday
R&M needs?:
86'd items/ need more? Clam shell to gos, topo, coke
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $3675.00
Projected Sales: $4090 (+$139.27)
TY Dinner Sales: $4229.27
+/- : +15%
Weather: Nice cool evening
Any Special events going on?: Psych Fest, pecan street, cuatro de mayo
Who worked?:
Lindsey, Clair, Joel, Alex, Dusten CL, Krystin, Hiroe, Jason
Flow of Business, Cuts and Ticket Times:
It was smooth and steady shift tonight. It filled up by 6, and then we went on and off small wait between 630-845. The flow came at a nice pace so it never got crazy, and ticket times were good. All the servers were pretty on point tonight. Despite the ease of the shift we still broke the sales goal. No customer issues, and no comps.
Any VIP's in? Had 4 top from Hillside and Eden East come. The son of the owner was celebrating his birthday here because Kome' is his favorite restaurant.
Comps of note: Gave the hillside/ east of eden crew a sin discount, and a couple of drinks for his birthday
R&M needs?:
86'd items/ need more? Clam shell to gos, topo, coke
Sunday AM Recap 5/4/14
LY Lunch Sales:$1373
Projected Sales: $1692
TY Lunch Sales: $1287
+/- :-6% over LY, and short $86 from projected
Weather:Sunny and nice. Just like the last few days. high 80's during the day. Lots of sun
Any Special events going on?: Pecan St Festival, Pysch Fest, and La Condesa is holding their Cinco De Mayo Block party TODAY instead of tomorrow. Which I think is dumb. It's Cinco de Mayo not Cuatro de Mayo.
Who worked?:
Clair, Lindsey, Stephanie, Kate CL. Krysten host, Joaquin SA, Joel FR
Flow of Business, Cuts and Ticket Times:
Slow to the start. The first hour was dead. Then it picked up around 1:30, but not fully, so I cut Clair, then at 2pm it still wasn't full or busy so I cut Lindsey. Stephanie and Kate held the floor down for the last hour. At 2:30 I cut support and Stephanie and went down to just Kate.The only issue came right after close. We had a table walk in at 10 til and another table sit down about 5 minutes before that. Kate put B8 in at 2:45 and A3 in around 2:55. After 3:10 there was food sitting in the back, Greg had just left, Daniel was walking around up front and Christina was putting together a curry for the sushi bar. There was random plates of food sitting on the line. Stephanie went back to help Kate run them but there was only 1 ticket there that wasn't employee food. Kate came back and tried to piece together her last two tables orders. She printed her tickets up and I got Daniel to come back to the kitchen and we finally got B8's food out, a half hour after it originally had been rung in. Daniel at first could not find the ticket, but then later found it in the trash. The Udon had been made, but the chicken katsu had not. Luckily B8 was understanding and okay, but whoever is leading the line can not leave until all food has left the kitchen and the "all in" call has been made.
Any VIP's in?
Brent- owner of Workhorse Bar
Comps of note:
Bought a half kara-age for Brent, Christina was in with friends, and Clair got done in enough time to sit with her friends and have lunch.
R&M needs?:
Patrick will be back on Tuesday around 2:30 to finish the ceiling fan install and the move the speakers around. I'm having him move the one above B8 to my original designated space
86'd items/ need more?
Still no Topo
Projected Sales: $1692
TY Lunch Sales: $1287
+/- :-6% over LY, and short $86 from projected
Weather:Sunny and nice. Just like the last few days. high 80's during the day. Lots of sun
Any Special events going on?: Pecan St Festival, Pysch Fest, and La Condesa is holding their Cinco De Mayo Block party TODAY instead of tomorrow. Which I think is dumb. It's Cinco de Mayo not Cuatro de Mayo.
Who worked?:
Clair, Lindsey, Stephanie, Kate CL. Krysten host, Joaquin SA, Joel FR
Flow of Business, Cuts and Ticket Times:
Slow to the start. The first hour was dead. Then it picked up around 1:30, but not fully, so I cut Clair, then at 2pm it still wasn't full or busy so I cut Lindsey. Stephanie and Kate held the floor down for the last hour. At 2:30 I cut support and Stephanie and went down to just Kate.The only issue came right after close. We had a table walk in at 10 til and another table sit down about 5 minutes before that. Kate put B8 in at 2:45 and A3 in around 2:55. After 3:10 there was food sitting in the back, Greg had just left, Daniel was walking around up front and Christina was putting together a curry for the sushi bar. There was random plates of food sitting on the line. Stephanie went back to help Kate run them but there was only 1 ticket there that wasn't employee food. Kate came back and tried to piece together her last two tables orders. She printed her tickets up and I got Daniel to come back to the kitchen and we finally got B8's food out, a half hour after it originally had been rung in. Daniel at first could not find the ticket, but then later found it in the trash. The Udon had been made, but the chicken katsu had not. Luckily B8 was understanding and okay, but whoever is leading the line can not leave until all food has left the kitchen and the "all in" call has been made.
Any VIP's in?
Brent- owner of Workhorse Bar
Comps of note:
Bought a half kara-age for Brent, Christina was in with friends, and Clair got done in enough time to sit with her friends and have lunch.
R&M needs?:
Patrick will be back on Tuesday around 2:30 to finish the ceiling fan install and the move the speakers around. I'm having him move the one above B8 to my original designated space
86'd items/ need more?
Still no Topo
Sat PM 5.3.14
LY Dinner Sales: $6108
Projected Sales: $7121
TY Dinner Sales:$5691
+/- : down 7% and over a shit ton from projected.
Weather:Sunny and high 80's, low 90's during the day. Pleasant in the 70's high 60's at night
Any Special events going on?: Pecan Street Festival! And Psych Fest. Also ABW was having their 3 year anniversary party today from like noon until 8pm. There was a lot going on today.
Who worked?:
Naoto, Stephanie, Alex, Miho, Dusten CL. Julie/Krysten host, Lindsey CT, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Slow and Steady wins the race...unless you are a restaurant, in which case slow and steady wins nothing. That is exactly the type of night it was. Pretty sure the nice weather and the Pecan street festival had something to do with the lack of guests this evening. Lindsey, the CT, only rang up $11 in sales. ELEVEN DOLLARS! I kept expecting a late pop but by 9pm we were still only revolving people in and out I cut Lindsey and Julie. We would go on little spurts of wait times for about 15 minutes, but that was it. Went on a small 15 minute wait around 8:15, then again at 9:30 and last at 10pm. People trickled in all night but it never amounted to much other than a brief wait. I cut Naoto at 9pm and we ran with 4, then cut down to 2 at 10pm. Had a few waiting for tables at 10pm but not many, then had a few more tables in, then two final tables at 10:50pm, both of which Dusten took because
Thank goodness tonight was a little out of the ordinary though, because Buzztable went down and has since stayed down. I can't even access their website from the computer, or anywhere, to call for service. Every time I try the screen turns white and nothing happens. Same with the app. We busted out the old school waitlist and took it by hand. I'll check it again tomorrow and see what's going on, but it's a little concerning since we have been using this app since August and have all adjusted to its way of life. Let's hope it's just a quick-fixable glitch....that they fix by tomorrow.
On another dinner related note (namely, what I ate for dinner) I asked Daniel if he could saute my tofu steak instead of fry it, and it came out so delicious! I have to say, I think that tastes better than frying it. It still retains it's firmness, but gets a nice crunch on the outside. Just wanted to give him credit there for that one. yum!
Any VIP's in?
So many regulars in tonight!! Eudora and husband, Amy Westlake and husband and party in the party room. It was Neil's birthday so he brought in his family. And then at the end of the night, in true late night dining fashion, Carlos and Rachel.
Comps of note:
Alex had some guests that DNL the ankimo, and had another table order the Temp Morwiase and then send it back saying they didn't order it.
R&M needs?:
Please repair the dishwashers (dishwasher people) in learning how to do their job correctly. If Basilio and Orlando load the dish racks up with the dishes first, and use the spray nozzle to spray down the dishes second, they won't need that damn step stool.
86'd items/ need more?
Topo Chico
Projected Sales: $7121
TY Dinner Sales:$5691
+/- : down 7% and over a shit ton from projected.
Weather:Sunny and high 80's, low 90's during the day. Pleasant in the 70's high 60's at night
Any Special events going on?: Pecan Street Festival! And Psych Fest. Also ABW was having their 3 year anniversary party today from like noon until 8pm. There was a lot going on today.
Who worked?:
Naoto, Stephanie, Alex, Miho, Dusten CL. Julie/Krysten host, Lindsey CT, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Slow and Steady wins the race...unless you are a restaurant, in which case slow and steady wins nothing. That is exactly the type of night it was. Pretty sure the nice weather and the Pecan street festival had something to do with the lack of guests this evening. Lindsey, the CT, only rang up $11 in sales. ELEVEN DOLLARS! I kept expecting a late pop but by 9pm we were still only revolving people in and out I cut Lindsey and Julie. We would go on little spurts of wait times for about 15 minutes, but that was it. Went on a small 15 minute wait around 8:15, then again at 9:30 and last at 10pm. People trickled in all night but it never amounted to much other than a brief wait. I cut Naoto at 9pm and we ran with 4, then cut down to 2 at 10pm. Had a few waiting for tables at 10pm but not many, then had a few more tables in, then two final tables at 10:50pm, both of which Dusten took because
Thank goodness tonight was a little out of the ordinary though, because Buzztable went down and has since stayed down. I can't even access their website from the computer, or anywhere, to call for service. Every time I try the screen turns white and nothing happens. Same with the app. We busted out the old school waitlist and took it by hand. I'll check it again tomorrow and see what's going on, but it's a little concerning since we have been using this app since August and have all adjusted to its way of life. Let's hope it's just a quick-fixable glitch....that they fix by tomorrow.
On another dinner related note (namely, what I ate for dinner) I asked Daniel if he could saute my tofu steak instead of fry it, and it came out so delicious! I have to say, I think that tastes better than frying it. It still retains it's firmness, but gets a nice crunch on the outside. Just wanted to give him credit there for that one. yum!
Any VIP's in?
So many regulars in tonight!! Eudora and husband, Amy Westlake and husband and party in the party room. It was Neil's birthday so he brought in his family. And then at the end of the night, in true late night dining fashion, Carlos and Rachel.
Comps of note:
Alex had some guests that DNL the ankimo, and had another table order the Temp Morwiase and then send it back saying they didn't order it.
R&M needs?:
Please repair the dishwashers (dishwasher people) in learning how to do their job correctly. If Basilio and Orlando load the dish racks up with the dishes first, and use the spray nozzle to spray down the dishes second, they won't need that damn step stool.
86'd items/ need more?
Topo Chico
Saturday, May 3, 2014
Saturday AM Recap 5/3/14
LY Lunch Sales: $2078
Projected Sales: $2223 (-$39.80)
TY Lunch Sales: $2183.20
+/- : +5%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Sunny and Warm
Any Special events going on?:
Who worked?:
Anthony, Clair, Joel, Johnny CL, Julie H, Joaquin SA, Kaori FR (it was her last shift for a month)
Flow of Business, Cuts and Ticket Times:
It was good start, but not hectic. Tables trickled in from 11-12, and we were on a wait by 1215. Stayed full and busy until about 2, and then teetered off. Went 2 on. I was expecting a couple a late pop, but it never happened. Had a couple tables celebrating graduation. A little warm up for the next couple of weekends. Ticket times were good, and no comps.
Any VIP's in?
Comps of note:
R&M needs?:I gave Patrick the Kome to do list today, he should be knocking them out through out the week.
86'd items/ need more?
Projected Sales: $2223 (-$39.80)
TY Lunch Sales: $2183.20
+/- : +5%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Sunny and Warm
Any Special events going on?:
Who worked?:
Anthony, Clair, Joel, Johnny CL, Julie H, Joaquin SA, Kaori FR (it was her last shift for a month)
Flow of Business, Cuts and Ticket Times:
It was good start, but not hectic. Tables trickled in from 11-12, and we were on a wait by 1215. Stayed full and busy until about 2, and then teetered off. Went 2 on. I was expecting a couple a late pop, but it never happened. Had a couple tables celebrating graduation. A little warm up for the next couple of weekends. Ticket times were good, and no comps.
Any VIP's in?
Comps of note:
R&M needs?:I gave Patrick the Kome to do list today, he should be knocking them out through out the week.
86'd items/ need more?
Friday am 5/2/14 Recap
Sorry about the late post. It was a bit of a hectic day when I left here.
LY Lunch Sales: $2304
Projected Sales: $2475 (+ $618.75)
TY Lunch Sales: $2753.10
+/- : 19%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Nice, warm, sunny
Any Special events going on?:
Who worked?: Joel, Johnny, Clair, Lynn CL, Krystin, Hiroe, Jason
Flow of Business, Cuts and Ticket Times:
It was a really solid Friday lunch. We started filled up around 1130, and were full by 12. Stayed full, and on a small wait until 110. During the lull I went 2 on. We did get a good late pop from 145-205. It caused a bit of a hectic end of the day. The kitchen had to start prepping some thing to complete the last couple of orders. Sushi bar got hit with a lot of specialty nigiri. We had a 6 top sat at 150 that had no where to be and wanted to do it up. Everyone got several entrees, tons of rolls and nigiri, and was ordering in stages. It caused some tickets to roll in at 2:25. Take called last call several times, but I think the servers felt a bit uncomfortable rushing people too much. Kayo and I talked after the shift, and she decide on a end of lunch policy that seems fair. If someone sits down between close and 5 minutes after they have 15 minutes to order. The hosts will inform the guests as they are being sat so the servers aren't greeting them with the policy. Despite the late pop everything went well. The servers handled it well. Joel stop doing his sidework for about 25 minutes just to make sure Johnny and Lynn were supported during the last push. I was happy to see that, and thanked him for the excellent teamwork. The ticket times were good, sales were good, and no comps. Solid shift all around.
Any VIP's in?
Comps of note: Kome bucks for contests
R&M needs?: Called exterminator about ants in the office. Should be here Saturday or Monday.
86'd items/ need more?
LY Lunch Sales: $2304
Projected Sales: $2475 (+ $618.75)
TY Lunch Sales: $2753.10
+/- : 19%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Nice, warm, sunny
Any Special events going on?:
Who worked?: Joel, Johnny, Clair, Lynn CL, Krystin, Hiroe, Jason
Flow of Business, Cuts and Ticket Times:
It was a really solid Friday lunch. We started filled up around 1130, and were full by 12. Stayed full, and on a small wait until 110. During the lull I went 2 on. We did get a good late pop from 145-205. It caused a bit of a hectic end of the day. The kitchen had to start prepping some thing to complete the last couple of orders. Sushi bar got hit with a lot of specialty nigiri. We had a 6 top sat at 150 that had no where to be and wanted to do it up. Everyone got several entrees, tons of rolls and nigiri, and was ordering in stages. It caused some tickets to roll in at 2:25. Take called last call several times, but I think the servers felt a bit uncomfortable rushing people too much. Kayo and I talked after the shift, and she decide on a end of lunch policy that seems fair. If someone sits down between close and 5 minutes after they have 15 minutes to order. The hosts will inform the guests as they are being sat so the servers aren't greeting them with the policy. Despite the late pop everything went well. The servers handled it well. Joel stop doing his sidework for about 25 minutes just to make sure Johnny and Lynn were supported during the last push. I was happy to see that, and thanked him for the excellent teamwork. The ticket times were good, sales were good, and no comps. Solid shift all around.
Any VIP's in?
Comps of note: Kome bucks for contests
R&M needs?: Called exterminator about ants in the office. Should be here Saturday or Monday.
86'd items/ need more?
Friday PM 5.02.14
LY Lunch Sales:$2304
Projected Sales: $2475
TY Lunch Sales: $2753
+/- : up 19% over LY and $278 over projected
LY Dinner Sales: $6762
Projected Sales: $6917
TY Dinner Sales: $6701
+/- :down 1% and short $216 from projected
Weather:Another beautiful day, high in the 70's, night was mild and cool.
Any Special events going on?: Bike to Eat Week started Yesterday. 10% off for anyone that bikes here. Other than that, no.
Who worked?:
Dinner: Dusten CL. Stephanie, Alex, Taylor, Kate. Julie & Krysten host, Lindsey CT, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times :
Started slow, as usual. slowly picked up and were were full by 6:30. Went on a wait by 6:45 but were off the wait by 7:30, then back on the wait at 8pm. There was a strange lull in the middle of it all, and then another hard push after 8pm that had our wait list go until after 10pm with a full dining room. I went down two at 10:25, those two being Dusten and Kate. Cut the host at that time too.
Things seemed a little off tonight and I'm not sure if it's just me or what.
1- There is hot water coming from the service water tap. Not scolding hot, but certainly not cold.
2- We were running out of pints again. I'll pick more up tomorrow from Ace Mart, unless anyone is going to RD tomorrow morning and can get them
3- I got rid of the crappy check presenters which left us with few. I think there are some in the trailer i can bust out until Eileen is finished making our new ones
4- The Ants in the office ate my protein bar and it made me sad.
About the dishwasher: Jason and Daniel- Please make sure these guys are fully rinsing plates and things before putting them into the dishwasher. I'm not sure but the jets might be clogged again. Had some tea cups coming out with residue still in them, and Kate mentioned that at the beginning of the shift some soy sauce dishes had some crud in it. I still see them scrubbing things, which they no longer have to do anymore. They simply load up a dish rack, spray it out, make sure no loose particles are there, and run it through. I'm still seeing them trying to act as though the three sink is there, and it's slowing them down. Someone please do a tutorial. Rack the dishes, spray clean, run through, unload. Boom! done! They are just making more work for themselves.
On a side note- Greg made me an omelet for dinner tonight and it was amazing. The eggs were cooked perfectly. Just a little shout out there.
Also, I think I probably flubbed up the music station tonight. When I turned it on and it had the Body Language Radio on, which was a station Kayo made, so I figured that would be a safe bet. But then it started playing Dub-step and I couldn't monitor it enough to make sure it wasn't always playing dub-step, so I changed it to Two-Door Cinema radio, a group I had heard of before. Throughout the rest of the night you couldn't really make out much of the music because it was so loud in here, except for the fact that you could hear music, the exact message or song wasn't readily audible. Anyhow, after it cleared out a little, around 10:45pm you could definitely hear it more. I have to say, Two-Door Cinema is probably more lunch time music. So I apologize for the poor music choice this evening. I will do better tomorrow night.
Any VIP's in?
Cameron our new manager was in for dinner tonight to check the place out. She enjoyed the food. I sent her some of my favorite pieces of nigiri too.
Comps of note:
Comp'd some FNF for Cameron, not many other mistakes tonight which was good.
R&M needs?:
86'd items/ need more?
small square app plates for servers. preferably not plastic
Used the last of to-go sushi containers
Also no more small clamshells
And the lids for the to-go ramekins are the wrong size by a hair
Projected Sales: $2475
TY Lunch Sales: $2753
+/- : up 19% over LY and $278 over projected
LY Dinner Sales: $6762
Projected Sales: $6917
TY Dinner Sales: $6701
+/- :down 1% and short $216 from projected
Weather:Another beautiful day, high in the 70's, night was mild and cool.
Any Special events going on?: Bike to Eat Week started Yesterday. 10% off for anyone that bikes here. Other than that, no.
Who worked?:
Dinner: Dusten CL. Stephanie, Alex, Taylor, Kate. Julie & Krysten host, Lindsey CT, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times :
Started slow, as usual. slowly picked up and were were full by 6:30. Went on a wait by 6:45 but were off the wait by 7:30, then back on the wait at 8pm. There was a strange lull in the middle of it all, and then another hard push after 8pm that had our wait list go until after 10pm with a full dining room. I went down two at 10:25, those two being Dusten and Kate. Cut the host at that time too.
Things seemed a little off tonight and I'm not sure if it's just me or what.
1- There is hot water coming from the service water tap. Not scolding hot, but certainly not cold.
2- We were running out of pints again. I'll pick more up tomorrow from Ace Mart, unless anyone is going to RD tomorrow morning and can get them
3- I got rid of the crappy check presenters which left us with few. I think there are some in the trailer i can bust out until Eileen is finished making our new ones
4- The Ants in the office ate my protein bar and it made me sad.
About the dishwasher: Jason and Daniel- Please make sure these guys are fully rinsing plates and things before putting them into the dishwasher. I'm not sure but the jets might be clogged again. Had some tea cups coming out with residue still in them, and Kate mentioned that at the beginning of the shift some soy sauce dishes had some crud in it. I still see them scrubbing things, which they no longer have to do anymore. They simply load up a dish rack, spray it out, make sure no loose particles are there, and run it through. I'm still seeing them trying to act as though the three sink is there, and it's slowing them down. Someone please do a tutorial. Rack the dishes, spray clean, run through, unload. Boom! done! They are just making more work for themselves.
On a side note- Greg made me an omelet for dinner tonight and it was amazing. The eggs were cooked perfectly. Just a little shout out there.
Also, I think I probably flubbed up the music station tonight. When I turned it on and it had the Body Language Radio on, which was a station Kayo made, so I figured that would be a safe bet. But then it started playing Dub-step and I couldn't monitor it enough to make sure it wasn't always playing dub-step, so I changed it to Two-Door Cinema radio, a group I had heard of before. Throughout the rest of the night you couldn't really make out much of the music because it was so loud in here, except for the fact that you could hear music, the exact message or song wasn't readily audible. Anyhow, after it cleared out a little, around 10:45pm you could definitely hear it more. I have to say, Two-Door Cinema is probably more lunch time music. So I apologize for the poor music choice this evening. I will do better tomorrow night.
Any VIP's in?
Cameron our new manager was in for dinner tonight to check the place out. She enjoyed the food. I sent her some of my favorite pieces of nigiri too.
Comps of note:
Comp'd some FNF for Cameron, not many other mistakes tonight which was good.
R&M needs?:
86'd items/ need more?
small square app plates for servers. preferably not plastic
Used the last of to-go sushi containers
Also no more small clamshells
And the lids for the to-go ramekins are the wrong size by a hair
Subscribe to:
Posts (Atom)