Thursday PM 7.31.14

LY Dinner Sales:$4905
Projected Sales:$5248
TY Dinner Sales:$3498
+/- : -$1750 down from projections, -$1407 and -29% down from LY. -18% down from the whole day LY
Dinner Covers:124 (like a lunch!!)
Avg PPA:$28.20 PPA
Weather:hot

Any Special events going on?:None

Who worked?: Sayo, Joel, Dusten, Stephanie, Naoto, Lina (H), Sarah (H), Jason (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times:
Today was painfully slow, We never filled up and never went on wait the entire night. I don't think I have ever worked a night this slow. I cut to 3 at 8 and I thought we might get a pop but we never did.
I explained to Sarah multiple times to be louder and more confident when working the host stand. When her and Lina were together she just sank back and let Lina run the show. I cut Lina at 7:45 and told Sarah she needs to take control like Lina does. She was a little better but I will give her a final write up the next time I work with her....it will coincide with the probational training action plan she is already on.
It might have been so slow due to it being the end of the month, Lina pointed out that today was the due date for her college tuition, so maybe people needed to save money

3 Staff members that stood out (why/how):
Sayo has been doing a great job managing her tables and hitting her selling points
Everyone was productive on down time today making sure things were stocked and organized

Any VIP's in?

Comps& Void Detail:
F&F to joel's friend
Misring HH sake to hot sake 
tax exempt for one customer with some special government papers...
void Madai changed mind
R&M needs?:

86'd items/ need more?

Thursday AM 7.31.14

LY Lunch Sales:$1734
Projected Sales: $1855
TY Lunch Sales: $1959
+/- : beat LY by 13% and over Projected $103
Lunch Covers:112
Avg PPA  $17.49


Any Special events going on?:not that I know of

Who worked?: Sayo, Johnny, Lynn CL. Jason SA, Lina Host, Krysten SA

Flow of Business, Cuts and Ticket Times:
Started off good, had about 8 tables in by 11:30 when Lynn got here. I thought we were going to get a pop then but we didn't. It started to get a little busier around 12:40 but we weren't really full until 1:30, so I kept everyone on until 1:45 and then went down to just Lynn. The afternoon went smoothly. Had one group of 3 that were incomplete (first it was just a lady, then a man showed up an put up the fuss)- they pushed real hard saying they came all the way from East Austin (umm, it's that just, like, right over the bridge here?) and then they said they were in a hurry. Luckily their 3rd walked in as I kept smiling and telling them the same thing over and over again. Fhew!! They sat and I immediately took them waters and told Lynn they were in a hurry. As she greeted them she took their orders and their food was out in no time! Great work by everyone today. OH, and another chair broke 

3 Staff members that stood out (why/how):
Johnny was super helpful at the beginning of the shift- helping Sayo get set up for service and being super alert of things (asked Sayo to clean up the ginger wasabi mess near the sushi bar, while he was doing something else to prep for open) And we got a lot of deliveries in so I needed things stocked and he was happy to do it.

Krystin did a good job food running today.

Lina- I'm gonna miss her. Handled those finicky incompletes with ease (I heard her address quite a few incomplete parties today and she does it so well)

Any VIP's in?

Comps& Void Detail:
Voided an iced tea for Lynn, gave B4 a FNF it was Kaila from Serendipity. 

R&M needs?:
Tomorrow is August 1st, and you know what that means!? New Air Filter day.
86'd items/ need more?
New Chairs.  Got only 1 case of Snow Maiden in but 2 more should come tomorrow to complete our order. 

Wednesday AM&PM 7.30.14

LY Lunch Sales$1890.50
Projected Sales:$1949
TY Lunch Sales:$1899
+/- : -$50 short of projections, $8.50 and 0% up from LY lunch
Lunch Covers:114
Avg PPA (Sales/Covers=PPA)= (1899/114)=$16.66 PPA

LY Dinner Sales:$3392.4
Projected Sales:$4138
TY Dinner Sales:$5121
+/- :$938 over projections, $1728 and 51% better than LY dinner and overall 33% better all day than LY
Lunch Covers:183
Avg PPA (Sales/Covers=PPA)=(5121/183)=$27.98 PPA

Weather:hot

Any Special events going on?:None that I am aware of

Who worked?:
AM:10
 Alex, Sayo, Kate, Lynn, Ruthy (H), Hiroe (FR), Lina (SA)

PM: 
Alex, Lindsey, Miho, Naoto, Jason, Ruthy (H), Kaori (FR), Joaquin (SA)


Flow of Business, Cuts and Ticket Times:
AM:
 This morning started out good. The bento boxes are a huge success, we sold out by 12:30. I cut Alex at 12:30, Sayo at 1 and kate at 1:15. We never got a crazy pop but it was steady.
Had a long ticket time for karaage. It was for a customer but, from my understanding, the kitchen thought it was an employee meal, or got confused with employee meal tickets. I'll make sure there is constant communication between the kitchen and FOH.

On a side note I took a catering order and was trying to put in the tip for the sushi bar ($10) and it wont let me.. the receipt is on the desk
PM:
tonight started off really slow. It took until 7:45/8 to fill up and get on wait. Once we were on wait we had a steady flow of business. I went 3 on at 9pm. I recieved a lot of snowpierce cards today along with a lot of thinkery cards also. I also had another winner for Hitachino! They were so excited.



3 Staff members that stood out (why/how):

-Lina was very focused today as SA
-Kaori had a problem today being to fast. She accidentaly spilled a piece of escolar on someone's pants. She felt bad and said she knows she needs to slow down sometimes. The guest wasnt mad at all but Daniel had to make the piece again which is time consuming.
-Ruthy was moving very quick and efficiently today.
Any VIP's in?

Comps& Void Detail:
Take ran a carpaccico and smoking sahimi contest. Naoto, Lindsey, Alex and Jason all won a tsujuki carpaccio or smoking sashimi
20% snowpierce
20% thinkery

R&M needs?:


86'd items/ need more?



**china markers
**sake glasses

Tuesday AM&PM 7.29.14

LY Lunch Sales:$1575
Projected Sales:$1432
TY Lunch Sales:$2081
+/- : $649 over projections, $506 and 32% over LY lunch
Lunch Covers:135
Avg PPA (Sales/Covers=PPA)= (2081/135)=$15.41 PPA

LY Dinner Sales:$2939
Projected Sales:$3585
TY Dinner Sales:$4247
+/- :$662 over projections, $1308 and 45% over LY dinner. 40% up from LY all day. Yay unagi
Dinner Covers:197
Avg PPA (Sales/Covers=PPA)= (4247/197)=$21.55 PPA

Weather: really hot

Any Special events going on?: Do you no sushi ( Unagi day) Doyou no ushi

Who worked?:
AM:
 Krystin, Lindsey, Johnny, Kate, Joaquin (SA), Jason (FR), Sarah (H)


PM:
Krystin, Lindsey, Clair, Jason, Alex, Joaquin (SA), Sarah (H), Kaori (FR)

Flow of Business, Cuts and Ticket Times:

AM:
This morning started out strong for a Tuesday. We were full and on wait by 12pm. I think a lot of people were here for the unagi! We sold 23 Una-ju at the 50% off discount, everyone loved it and it was a great turn out! Tonight should be good also with the eel box.We got off wait at 1pm to which I went 3 on then at 1:40 it looked like it was really slowing down so I went 1 on with Johnny. I think in the last 20 minutes Johnny must have gotten 7 or 8 tables up until close. He did a great job prioritizing and consolidating his steps and was in a great rhythm with all his tables. I only got him 2 waters and he handled the rest.


I also wanted to remind sushi bar ichiban to try and keep tickets in order, I know its hard when it gets busy because they might get out of order but today I had a 40 minute ticket and a 5 minute ticket come out at the same time.

PM: 
Tonight started out good, we were on wait by 6:30pm but off at 8:45 which is when I went 3 on. It never had a crazy pop but we were steady the whole night. Longest waits were probably 40 minutes.
Sarah was having a lot of trouble tonight as Host. Not only was she not quoting accurate times, she didn't talk to anyone!!!!!  When people came through the door she only held her fingers up for however many people she thought was in the party. I told her I need to hear her greeting people from anywhere in the dining room. I told her how this helps everyone know they might be getting sat so they can prepare.
Another issue i kept having with her was we had 9 different parties on wait. somehow we had 4 tables set and ready and 5 seats set and ready at sushi bar and she wasnt seating anyone! she just stood there and when i asked why shes not seating anyone she just said "oh" and then tried to sit people.
She would wait at the host stand when she buzzed people. If she had to buzz them repeated times she never went outside to call out their name...I told her if they don't answer after 2 calls to call their name out. She still didn't do this so I took the menus and found the 4 other parties waiting to be sat and walked them to their table. I don't get this at all it was very frustrating watching her work today. I repeatedly tried to help her or explain why we do things a certain way but it was just in one ear and out the other...
 Other than that the night was steady, we had tables from 8:45 up until 10 but never went back on wait. 3 on rocked it out the remainder of the shift.
 20 box eel

We received our first completed Hitachino stamp card! The woman was so funny, she was sooooooooo excited. I remember she can in a few weeks ago with her coworkers at B1 and they were all into getting the stamps! I talked to her for a while and since it was our first card I gave her the tote and beer pint. She was so happy since she said she collects pint glasses from around the world! She even took a picture and sent it to her coworkers bragging that she won! We talked from awhile and she said she comes here all the time with them and they love it here.

3 Staff members that stood out (why/how):

AM:
-Johnny did a great job remaining calm and efficient during the last tables he had wandering in. He also took his time to make sure his close was perfect.
-Jason did a good job FR I watched out for him naming every item he dropped and he nailed it. He just makes me a little nervous when holding 3 ramen, it looks like he might drop them! I told him if he doesn't feel comfortable yet, not to overload his tray and let the table know he will be back in 30 seconds with the other dish.
-It seems like something is bothering Kate, or she is just 100% checked out. She doesn't really talk to anyone anymore and is very quite
-Krystin was vocal about how she was feeling before she got too overwhelmed. She was the horseshoe and got triple sat. She kept it together saying when drinks she needed, but once another table freed up in her section she asked not to be sat until she felt caught up. She was all caught up in 5 minutes but it was nice hearing from her before it was too much for her to handle.

PM:
-Sarah-as stated above...
-Joaquin did good today. I walked around the dining room and showed him what to look out for when pre bussing tables and how to communicate that to the host stand. (checks dropped, no food, etc) he did a good job communicating and I think that helped him prioritize knowing how many people will be leaving soon
-Lindsey was the unagi queen the whole day! She really pushed those specials and sold a bunch! Practically every table she had she had to ask me to get the discount for them.

Any VIP's in?
Kayo and Abel for lunch, friends of Take who had the party room with their family, that one young guy who comes in almost everyday and sits at sushi bar and reads on his kindle, I should catch his name next time (tomorrow-ha)
Comps& Void Detail:
AM:
50% off all una-ju
owner comp for Take lunch, Kayo and Abel lunch
1/2 off gyoza for long ticket time 45 sushi lunch, 1/2 comped the appetizer

PM:
buzz table edamame
50% off box eel sushi
void 2 nigiri from Lindsey's makani dinner because sushi bar got slammed and she had to go

R&M needs?:
Our office chair broke :( Well its not 100% broken but the lever to make it stay up broke so now its so low all the way to the ground and I feel like a giant sitting in it

86'd items/ need more?

Monday PM 7/28/14 recap

LY Dinner Sales: 2716
Projected Sales: 3814
TY Dinner Sales: 3595
+/- :down $219 from projected and up 32% over LY

Any Special events going on?:

Who worked?: Kate, Joel, Camacho, Miho, Stephanie CL, Kaori SA and Hiroe FR

Flow of Business, Cuts and Ticket Times: Painfully slow. Cut Joel at 8:30 and Camacho not long after. Stayed three on as we got a mild late pop and finally filled up. Cut Kate at 9:30 and Miho at 9:50pm. Had two 7 tops walk in. Both were looking for ramen and one of them left. It would be prudent to have anyone who ever answers any questions about the ramen we serve to make sure those asking know we serve it for lunch only. The party that left was from out of state and had come in because of the Thrillist write up. The second party almost left, but Stephanie wasn't about to let them go. They said the host they spoke with on the phone told them we did indeed serve ramen. I asked Lina about it and she says she never answered any ramen related questions tonight... so maybe they spoke with Ruthie during lunch. 

3 Staff members that stood out (why/how):
-I didn't realize Kaori was SA'ing tonight. I must admit her energy made me nervous. Nothing out of wack and she never stopped moving, but it was also very slow and she seems a little unsure of herself. I know she works hard and will pick it up. I'd just keep a good eye on her.
-Camacho stayed on and helped a bit after he was cut and had tables lingering. We had a slight pop at 9pm. It wasn;t anything the remaining servers couldn't handle, but it was nice to have things stream-lined.
-Stephanie was eager to work. She kept pushing for cuts. Her section was certainly the slowest and I did my best to accommodate.

Any VIP's in? Katie Rose came in with her boyfriend, Dustin. His name is easy to remember.

Comps& Void Detail: One SIN discount for some Parkside folks.

R&M needs?: Ed replaced the blower motor with one that he found at Hamilton Electric Supply. The total job ended up being less than the Carrier brand motor would've cost alone and without the wait for shipment.

The Austin Beer Works is ringing up as $5 and is listed on the menu as $4.5. Also the Sake flight for the cheese pairing is $1 off.

86'd items/ need more?

Monday 7/28/14 recap

LY Lunch Sales:1673
Projected Sales:1724
TY Lunch Sales: 1932
+/- :$208 over projected and up 15% from LY

Weather: Hot getting hotter.

Any Special events going on?:

Who worked?: Joel, Camacho, Clair CL, Sarah FR, Ruthie Host and Lina SA

Flow of Business, Cuts and Ticket Times: Nice steady lunch. We never went on wait but we filled up a few times. I'd like to think we never went on wait because we were turning tables quickly. Bento boxes are proving to be very popular. I saw several go out. Both Camacho and Joel are doubles and we stayed pretty busy until the end so I didn't cut them until 1:45pm. Had a customer take issue with he seating policy. He asked Ruthie to speak to a manager... as if we'd give him any other answer (mwahaha!). Anyways I carefully explained the rationale behind the policy (small dining area, lunch folks have limited time to eat, we fill up frequently and quickly etc) and thankfully he accepted that he is no more special than any one of our other valued customers. It was also nice because we filled up again around the same time as his party was seated, illustrating my points to him.

The last couple of times I've ordered ramen the noodles have been overcooked. I haven't received any complaints from customers, but I asked Kaylynn (sp?) about her Spicy Tonkotsu and she said the same thing. Her's probably sat for a few minutes longer than mine before she got to eat it, but I picked mine up from the kitchen myself.

3 Staff members that stood out (why/how): Lina was fast on the floor and got the tables re-set quickly. Joel and Clair both sold several bento boxes.

Any VIP's in? Ish came in for lunch and Take's friend Chill also. I saw a few other familiar lunch faces, but don't know names.

Comps& Void Detail: Alone Together (Clair) misring. Comped a shrimp tempura for B4 due long ticket time. Clair sent that back first, with the "AS APP" specified, yet somehow they recieved all of their other kitchen food first and B3 (that ordered after) received their fried kitchen items before B4. It wasn't an obscene amount of time on the ticket but it was over 25 minutes. Kitchen was pretty busy today. Camacho misrang an iced coffee. SIN discount for Chill and a FNF for Ish.

R&M needs?:Our dining room was 80 degrees by noon. Ed is here working on it now (as of 3:30pm). He says the blower motor needs to be replaced. Can't get his supplier on the phone so he's gonna just run up there and hope they have the part. He is having trouble with his vehicle and that has put him behind schedule. Update (4pm) it isn't sounding good. Ed may have to order the motor from Carrier directly and that could take quite a while to ship. He is trying to source a comparable motor locally. He's giving us an 80% chance of success with that plan.



86'd items/ need more?

Sunday 7/27/14 Recap

LY Dinner Sales: 3189
Projected Sales:4360
TY Dinner Sales:4675
+/- : $315 over projected and up 47%

Avg PPA (Sales/Covers=PPA)I'm still not sure how to get these cover figures. Maybe Elizabeth can go over this with me tomorrow please?

Weather: Oppressive. Summer. Heat.

Any Special events going on?:?

Who worked?:Sayo, Joel, Clair, Krystin, and Stephanie CL. Hiroe FR and Jason SA.

Flow of Business, Cuts and Ticket Times: Steady Sunday. We were full and on wait by 7pm. Off wait by 8:45. I cut Clair then, Joel at 9pm, Krytin at 9:30. We had a few large tables walk in. A 10 top in Joel's section. We had a reservation in the party room already. Another 6 top walked in and sat in the party room later.

3 Staff members that stood out (why/how):
Jason was back in full force today. He came out of the party room with a full tray of bussed items in each hand. Still not sure how he did that. Krystin received very high praise from a table tonight ("best service they've ever had anywhere") and kept it together with a larger section as others were cut. Stephanie was much improved from the last time I worked with her. Seems she got some good rest.

Any VIP's in? Kindo-San and John (separately). Other familiar faces. The owner of Thai of the Town came in and sat at the sushi bar. He left Stephanie a $2 tip on a $49.25 ticket. She was very upset by this. I gave her the option of taking the tip, or subtracting his ticket (minus sales tax) from her department total. She chose the latter. I didn't think it was fair for her to pay out of her pocket to wait on him. Stephanie mentioned despite being high maintenance, he seemed happy with his meal and service and only seemed disappointed that Take wasn't working. She said he mentioned possibly sending Take an email. Kayo came in and I spoke with her about it. She approved Stephanie subtracting the ticket from her tip-out sales. Kayo and I discussed how to address the situation tactfully. Hopefully if there is an issue it will be addressed and resolved.

Comps& Void Detail:Voids, Albarino and Sapporo (Stephanie)- misring. Beignet (Sayo)- misring. 3 nigiri pieces (Joel) misring. Crunchy Dynamite (Stephanie)- Guest changed mind. 2 buzz table edamames and an owners comp for two topo chicos.

R&M needs?: Clock in server station needs new batteries... Is dead.

86'd items/ need more? We've run out of china markers two nights in a row. We may need to get more.

Sunday AM 7.27.14

LY Lunch Sales: $1172
Projected Sales:$1608
TY Lunch Sales:$1800
+/- : up 53% over LY and beat Proj by $192
Lunch Covers:117
Avg PPA: $15.38

Any Special events going on?: not that I know of

Who worked?: Krystin, Clair, Joel, Stephanie CL. Ruthie Host, Lina SA, Jason FR

Flow of Business, Cuts and Ticket Times:
Started off with a BANG. This is probably the 4th or 5th sunday in a row now that we've filled up by 12:15. It certainly was an interesting start to the shift. A woman came in right before we opened to tell us she had 13 people. So right before we opened we set up the back b's for 13. Then we opened. Sat a few 2 and 3 tops, then came to her and she said only 4 are here right now. We asked that she wait until the rest of her party gets here, and she said she was in a rush so just seat the 4 of them at any table. So I went and broke down the 13 top and we sat them at B7. We proceeded to fill up except for B6, B3, and B1. So when the other 5 of her group (now a total of 9, not 13) arrived she rushed to the host stand and told me where to seat them. I told her I would take care of it and make sure they were sitting an an appropriate sized table for their party. She was a very pushy, impatient woman, but backed down once I talked to her. We sat them at B1 because it was the only place to put the family of 5. I gave them the option of having 2 sit with the already sat 4 but they said they would sit where I put them.  They ate and left without incident. :)
Then during all of that we had an 8-top walk in: 4 adults, 4 very tiny children. So we pushed A6-7 together for them. Then a 6 top walked in. It was a hectic first hour. But after that it died down, like a usual Sunday. No second late pop or anything. Cut Joel at 1:30, Clair at 2:15, and Krystin at 2:30, leaving Stephanie on for the last half hour. During that time only 3 tables came in. Stephanie didn't get a whole lot of tables today since she was sushi bar. She got about 1 full round and that was that. 

3 Staff members that stood out (why/how):

• Lina SA'd and was on top of it. She was always staying busy and alert when tables were getting up
• Jason was food running today and I had a mini-conversation with him about 1- slowing down a bit, he came blazing through the service station and almost trampled Lina, who was carrying a full tray of dishes. 2- taking it down a notch in general- we know he wants to work hard and will work hard,but he needs to dial the intensity back a bit. 3-Full hands in and out. He was receptive to the feedback. I also spoke with him at the end of his shift
• Stephanie was really helpful when we first opened, despite the fact that she had no tables she ran waters to both Joel and Krystin's full sections and helped out until she got her first table, about 30 minute later. 

Any VIP's in?

Comps& Void Detail:
Nothing much today really.

R&M needs?:
Patrick came in this morning to look at the air curtain. He will be back early next Sunday, around 9am to install it
86'd items/ need more?
I will be doing the Brown order on Sunday Afternoons from now on. I have placed the order and it will be here tomorrow. 

Saturday PM 7.26.14

LY Dinner Sales: $6433
Projected Sales: $6994
TY Dinner Sales: $6987
+/- :  beat LY by 8% and missed projected by $7!!
Dinner Covers: 231
Avg PPA (Sales/Covers=PPA) $30.25

Weather: Sunny, hot.



Who worked?: Camacho, Joel, Sayo, Alex, Dusten CL. Lina H, Krysten SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
We went on a wait around 6:30 and came off the wait around 10pm. The longest wait time was about 50 minutes and the shortest was about 20. We were steady and busy all night.  It felt like the entire staff was dragging tonight. Not sure if it's the hot weather that is taking the wind out of everyone's sails, or what. Waters were constantly empty, tables were unkempt, and by the end of the night the service station looked the worst mess I've seen in a while.But it didn't seem like anyone was standing around though, either. I think a lot of it was having Krystin as a busser tonight. A lot of the servers were having to bus their own tables, because she just wasn't hitting the mark when it comes to being alert and ready for the next table to get up. We also had times when 4-5 tables would get up all at once, which made it hard for her. She struggled a lot tonight. But got through it. I think Lina would have been the better switch in this situation- shes fast and definitely not shy or timid, like Krystin can be. But she toughed it out and kept a positive attitude all night, despite all that.

Joel had a 22 minute Camembert temp that he wanted me to comp for A6. I told him that I wasn't going to comp it, it wasn't that long of a ticket for a fry item during the height of the night and especially because they had other food in front of them. He decided to pay for it after his shift as his Makani, so I gave him the discount on it. But I didn't feel it should have been comp'd to long ticket time since that wasn't the only item they were waiting for and it was a typical wait time for a fry item during peak hours. 

We had this woman come in with her two kids. One was over 21 and one was under. She tried to order for both of them and when she asked if her daughter who was under age could have a drink, Lina came and got me. I explained to her that while it is TX law that allows minors to consume alcohol in the presence of their parents, it is at the discretion of the restaurant whether or not to allow that, and we do not allow it. Of course I didn't say it like that. But she got the point. I would like to add that to shift notes- so that everyone knows to not only card, but also we do not serve underage children even if they are with their parent.

To finish things off, right at the end of the night around 10:45, the computers went down! yea! Fun! It took me about 10 minutes but I finally got them back up and running. It was an internet problem or something got unplugged, I'm not sure. It was an unnecessary hiccup.

In addition to those computer glitches we had an issue earlier in the evening that Gretchen & Corey (two regulars) pointed out. The Katsuo Tataki was priced on the menu as $10 but in the comptuer as $12, and then Lindsey found that the topo chico was ringing in as $2 instead of $3. I don't know when all of this happened (price changing) but something screwy is going on. I took the "change prices" button off the supervisor screen so let's see if that helps. If you need to change a price for any reason you now have to do it through the back office computer.

3 Staff members that stood out (why/how):
Sayo- despite everyone being a little slow tonight, she seemed to hold her own. I rarely had to water her tables or take care of them. She did a great job tonight.

Krystin- needed to consolidate her tasks a little more and be on top of bussing. She was easily sidetracked with filling waters instead of the bus-wipe-set routine

Alex- busted into beast mode at one point and took out the trash that was overflowing, and then was helpful in getting ice as well. 

Any VIP's in?Regulars Ed & curley haired wife. Regulars Gretchen and Corey.

Comps& Void Detail:
Buzztable edamames
Voided a hitachino & tomato spec because they ended up doing the pairing
Voided a yasai for Joel, he hit the wrong button
Voided a Kome Tamago, be we were 86 uncut tamago
Makani for Krystin, Alex
Sushi men/ BOH meals

R&M needs?:

86'd items/ need more?
 

Saturday AM 7.26.14

LY Lunch Sales:$2283.30
Projected Sales:2407
TY Lunch Sales:$2714
+/- :$307 above projections, and 19% above LY lunch sales
Lunch Covers:176
Avg PPA (Sales/Covers=PPA) =(176/2714)=$15.42PPA



Any Special events going on?:Not that I am aware of

Who worked?:Krystin, Sofia, Clair, Lindsey, Ruthy (H), Joaquin (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times:
Today started out pretty mellow, there wasn't the usual line of hungry people rushing the door right at 11. We had a nice, calm opening. Sushi bar ticket times and BOH were great. By 11:45 we were filled up and on a wait. There were a lot of families or bigger parties as usual. Waits lasted 20-30 minutes until they got sat. We got off wait at about 2:15 when I went 3 on. No pop later so I went 2 on at 2:30. There were no resos today but I was thankful enough to have a woman call to inform me that her and 12 people were coming in, hoping to get the party room. I explained we try not to exceed 12 people, due to health code regulations but one was a baby and 5 others were kids under 6 years old. I put them in the party room, I think it was better having them there than having them run all over the main dining room. Bento boxes were another great hit today, of course.

Ruthy didn't show up to work until 11:15 (10:30 Host in time). I had to call her at 10:45 to see where she was and she explained she misread the schedule and thought it was Sunday. She got a write up.
Joaquin was off again today. When Ruthy wasn't there on time everyone else took initiative to take on the extra opening work together without even being asked/told to. Joaquin was just sanding around doing NOTHING and I had to tell him to set up the tables outside. He did. When I checked again he only set up outside but left the red chairs inside still stacked on top of each other (???) and walked away to do more of nothing, I pulled him back and asked why he just left it and told him to set it up, I don't get it. I also saw him not prioritizing or consolidating his steps. He would go and buss a table and bring to the dish pit, unload, then go wipe it down, then go get napkins and chopsticks (all these steps separately and after the next) it hurt me to watch him do this and take so long but I wanted to actually see that he was really making so much work for himself and not working smart at all. In this time, people left, waters needed to be filled and tables prebussed and then he was behind.

3 Staff members that stood out (why/how):
Joaquin:listed from above
Krystin: Helped do all the opening hosting duties since Ruthy was so late
Sophia was very thorough with her side work

Any VIP's in?
Kayo
Comps& Void Detail:
1 uni- 86
comp'd miso ramen for 50 minute ticket time.**Large party ordered 10 ramen right before this and it set the kitchen back. I explained this to the table but the grandma seemed mad (everyone already ate and miso ramen was hers) so I said I would take care of it, she was happy.
owner comp for Kayo and business partner (I forget his name! sorry)
Sushi man/BOH/Manager/Makani
R&M needs?:

86'd items/ need more?

Friday PM 7.24.14

LY Dinner Sales:$6269.40
Projected Sales:$7204
TY Dinner Sales: $4999
+/- : -$2205 short of dinner projections, -20% down from LY dinner. -16% down from all day LY

Dinner Covers:214
Avg PPA (Sales/Covers=PPA= (214/4999)=$23.36

Weather:Hot

Any Special events going on?:None that I am aware of.

Who worked?: 

Sofia, Clair, Sayo, dusten, Joel, Lina (H), krystin (CT), Kaori (FR)  

Flow of Business, Cuts and Ticket Times:
We started off steady. It was good having everyone in at 4pm. Today Jason was 40 minutes late and I had to give him a call to see where he was. He showed up to work and he was late because he got into an accident on his bike! He split open his chin and chipped two teeth and hit his head hard. I had him sit down and check him out. Krystin came in early CT and ran to HEB to get some Liquid Band-aid to see if it would help since he didn't want to let the team down. When she came back I looked at his chin again and realized he may need stitches and may even need to go to the hospital. I told him there was no way he could work tonight. He understood and said he was going to bike home, but I was scared he might have a slight concusion from when he said he hit his head, and i didnt want to send him on his bike after saying that and seeing him so I asked Krystin to drive him home so he wouldn't bike. He said he is going to try and go to the dr tomorrow after he sees how he feels and I am in contact with him and will alert everyone else and schedule accordingly if need be.

So- we were down an SA. I immediately alerted the staff of this to bus their own tables as much as they could and do waters throughout the restaurant. This was a good team building day because everyone stepped out of their own section to lend a hand to everyone else. I felt like this was good after talking about how it seems like people forgot how to work as a team or started only working for themselves and not for Kome. I saw everyone step up and it ran smoothly with all hands on deck. It was a slow Friday, but we were all stayed busy.

At one point the iPad went down with the app and it was just showing a blank screen for 20 minutes after I restarted it twice. I exited the app completely, confirmed the wifi was working and still nothing..Lina had to start taking names by hand. I was going to reinstall the app but saw there was an update so I did that quickly and it finally came back on with no data lost. That was a hecktict 15-20 minutes. But we bounced back from that and everything was fine and no one waited too long. 

I went 3 on at 9:45 and 1 on at 10:40pm. We had a few tables come in between then but it wasn't anything like a normal crazy Friday night. 

3 Staff members that stood out (why/how):
Krystin really helped out tonight by getting liquid band aids to try and help Jason but then driving him home. She also CT but watered the restaurant throughout her shift, set tables and helped bus. I bought her dinner tonight, an earth wind and fire roll

Kaori defiantly took her SA and FR skills and combined them. Full hands in and out each time, and made constant laps when she knew she wasn't needed for another minute or two from the kitchen

At one point I didn't even know what section Sofia was in because she was helping out so much. She made laps bussing the restaurant and waters on her down time. She set up any/all tables when she could, I definitely give her praise tonight.

Any VIP's in?

Comps& Void Detail:
Kristin's roll

Makani

Buzz table 

Snow pierce

BOH/sushi

Manager

Shrimp temp misring

Bday dessert

Tsukiji carp misring wasn't made

Tsukiji carp owner comp---cute couple came in at 6 and said 1 year ago they had their 1st date at Kome and wanted to sit in their exact table (cute) AND they're now getting married in 2 months (super cute)....so they love Komé and we wanted to send them something nice and they loved it!
R&M needs?:

86'd items/ need more?

Friday 7.25.14

LY Lunch Sales:$2160
Projected Sales: $2245
TY Lunch Sales:$2085
+/- : down 3% from LY and short $160 from projected
Covers:  120
Avg Check:  $17.37

Weather: Sunny and warm.


Who worked?:
Lindsey, Sayo, Alex, kate CL. Lina Host, Hiroe FR, Jason SA-TR/ Kaori SA-tr

Flow of Business, Cuts and Ticket Times:
Decent lunch. Filled up around 1, but it didn't really turn out to be much, as it died down after the initial pop. I cut Sayo at 1, and held on to the other 3 since people were still somewhat coming in on a regular basis. So I kept all 3 of them on until close. It wasn't that we had a weaker crew on or anything, but I just wasn't feeling the teamwork or solidity from them. But I didn't feel confident that they would step it up if need be. I don't know why I was feeling that way. Maybe there were just too many hands on the floor with Jason training Kaori. They're both really intense workers, so perhaps I was feeling a bit of that. Who knows. 

3 Staff members that stood out (why/how):

• Alex is still not using the check presenters. Last Saturday she was using app plates or cups to drop checks in and I had to correct her and today she wasn't using anything. She said she doesn't like them, and I told her that I don't care, she needs to use them. So, just keep an eye on that. 
• Kate was quiet again today. I'm getting a feeling from her that she is looking for something else or is feeling "blah" about Kome again. Kind of like last year when she left to go to Mettle, but then came back all bright eyed and bushy tailed. She's been giving a lot of her shifts away, which is why I scheduled her only 2 dinner shifts next week and several lunch shifts. 
• Kaori seemed excited about SA-ing but also a little timid. She was training with Jason so maybe that was some of it. At one point she had the towel sitting on dirty plates and I had to tell her not to do that. And I told Jason to relay to her that her main task is to bus, wipe & set the tables. Everything else is secondary. Jason said she had a lot of nervous energy today, so something to keep an eye on. Her jitters give me the jitters

Any VIP's in?

Comps& Void Detail:
Comp'd 1 yoshizo roll because she was allergic to avocado and the menu doesn't state that the Yoshizo has avocado in it. 

R&M needs?:

86'd items/ need more?
We need more small tea pots

Thursday PM 7.24.14

LY Dinner Sales:$4210.60
Projected Sales:$4642
TY Dinner Sales:$4943
+/- : $300 over projections, and 17% over LY dinner and 15% over all day LY

Weather:pretty hot

Any Special events going on?:no

Who worked?:Sayo, Clair, Sofia, Lindsey, Dustin, Kaori (FR), Lina (H), Sarah (h), Jason (FR)

Flow of Business, Cuts and Ticket Times:
Tonight started out slow, we didn't fill up or get on wait until 7:45/8. Once we did fill up we had a great night. We stayed on a busy wait until 9:50. Everyone was super hustling today. I went 3 on at 9:45, which is late but I needed all hands on deck so our service wouldn't be compromised.
I had an issue with Sayo when I came on. Well 2 things. Sushi bar put the wrong roll on a plate of 3. Sayo didn't check her ticket or announce the rolls when she brought them to the table. I explained to her how it is necessary to be checking every ticket and every item you see, but on top of that to announce items when you go to the table.
Other than that tonight was steady and pretty busy. Thursdays seem to be getting a lot busier.

Lina and Sarah were hosting together tonight (schedule mix up I think) this would have been sarah's first night time hosting out of training. I told her it would probably be getting busy and we agreed that this would be a final "train" on a busy night. I'm happy I did that because it was busy and she would not have been able to handle it. She is doing a little better but still lacks confidence and a voice. I don't know if this is going to be a good fit for her, unless she miraculously blossoms into a super hosting miracle.

The sushi printer has been acting really strange, I remember a while a go it was sending duplicate tickets but then it stopped. Tonight Lindsey was trying to stagger her table items and put a hold on a Crunchy Dynamite, Go-Go, and Longhorn roll. She later came to me saying the sushi bar made it twice and after looking at the tickets there was a print time at 9:26pm and another identical ticket with the print time at 9:42pm. There was also nothing to void since it was only rang in once...very strange I am not too sure how to fix this
3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
birthday dessert, comp
buzz table edamame
negi torro, customer didnt like
midnight sun, misring
farm salad, no made
hitachino float, no made
R&M needs?:
Hitachino Float is $1 more on the computer than on the menu, when I tried to change it on the POS screen I couldn't get into the specific special selection. I'll see if I can change in back office
86'd items/ need more?

Thursday AM 7.24.14

LY Lunch Sales:$1359
Projected Sales: $1632
TY Lunch Sales:$1443
+/- : missed projected by $189 but BEAT LY by 6%


Weather:Rainy in the early morning but cleared up by lunchtime. Warm. Muggy

Any Special events going on?: nope

Who worked?:
Sayo, Sophia, Johnny, Lynn. Krystin Host, LinaFR-TR/Jason FR-tr. Joqauin SA

Flow of Business, Cuts and Ticket Times:
Mellow lunch. Got close to filling up but never quite hit that pop we were looking for. I cut Sayo by 12:55, and then Sophia at 1:15, and Johnny at 1:45. Sold quite a few bento boxes today- ran out of Soba noodle salad and had to change it to Seaweed Salad, but Take said something about them not plating it right (and then I saw a clump of seaweed salad sitting on the sushi bar expo line, so I'm assuming it had something to do with that) so we 86'd it.  But we still sold about 12, so it wasn't a bad day at all. No long ticket times. Had a guy at A7 order the bento and expect Soba, but we had just changed to seaweed, and he didn't like seaweed so I got him a regular salad instead and he was really happy.

3 Staff members that stood out (why/how): 
-Johnny was super helpful this morning in his downtown. had hops and grain come in and he restocked it as well as unpacked all the cans and put them up in the office. 
-sayo seems to be doing well
- Joaquin needed very little pushing today. Seemed eager to work

Any VIP's in?
Paul from Pioneer, The director of the Global Catch Documentary (he's a feisty one,I'll tell you what), Yoed came in for lunch and Kayo sat at the bar. 

Comps& Void Detail:
FNF for Paul, Owner comp for Kayo.  FNF for the director guy's side of kimchi and side salad ($2.50 total) since he was being feisty over the price of wine (which we have appropriately priced, just BTW) 

R&M needs?:

86'd items/ need more?
We're still in a kid cup dilemma. no lids but now also running low on cups themselves. Can we get this sorted our?

Wednesday AM&PM 7.15.14

LY Lunch Sales:$13653.50
Projected Sales:$1691
TY Lunch Sales:$1983
+/- : $292 over projections and 45% over LY lunch

LY Dinner Sales:$3653.50
Projected Sales:3890
TY Dinner Sales:$4440
+/- :$550 over projections for dinner, 22% up from LY dinner and 28% over the whole day LY!! good day

Weather:Hot and humid

Any Special events going on?:None that I am aware of

Who worked?:
AM:
 Krystin, Sayo, Kate, Lynn, Ruthy (H), Sarah (FR), Joaquin (SA)
PM: 
Alex, Jason, Sophia, Lindsey, Stephanie, Ruthy (H), Joaquin (SA), Kaori (FR)

Flow of Business, Cuts and Ticket Times:
AM:
This morning started out pretty slow. It was Sarah's first day as a food runner on her own. We had the first day of the Bento box and I think it went really really well!! Sayo sold one to her first table and from there on out it sold really well. The servers said the ones who ordered it had a great reaction and were happy how delicious, filling, and reasonably priced it was. One person told me "you are going to have to start making a lot more than 15 once people hear about this!!" 
I made some early cuts, it never filled up but sushi bar got a little backed up towards the end so I voided the sushi lunch from BOH and they ordered something else.
I had one issue with a customer who ordered the gyu don and picked all the fat off it and when i went and talked to her I explained this is they cut of meat we use and this is how it looks and is supposed to taste. I explained to her that I could make her the gyu over but told her it would be exactly the same (becasue thats how its supposed to be). i offered to make her something else and she said she was ok and very very nice i took 10% off her lunch.
PM:
Tonight started out ok. we went on a full wait by 7:30. We had some regulars walk in at 6:30 needing a table for 8 and we didt have any partys so we stuck them in the party room and thy were sooooo excited to be in there, it was for their daughters bday.
i went 4 on at 8 and by 8:45 it was really slowing down I went 3 on at 9 and was nervous to get another pop but it never came. Still a solid steady night


3 Staff members that stood out (why/how):
-stephanie remained calm, cool and collected during dinner
-Sarah needs confidence when shes on the floor. I dont know if she is just timid in general, or if she is shy and nervous
-Krystin did a good job taking her time to ring things in
Any VIP's in?

Comps& Void Detail:
tenzaru - 86'd
gyu girl- 10%
bday dessert x2
R&M needs?:

86'd items/ need more?

Tuesday AM&PM 7.22.14

LY Lunch Sales:$1298
Projected Sales:$1365
TY Lunch Sales:$1351
+/- :   -$14 short from projections, but 4% up from LY lunch

LY Dinner Sales:$3848
Projected Sales: $3640
TY Dinner Sales: $4644
+/- :$1004 over projections and 21% over LY dinner, and 16% over for the whole day

Weather:Hot and humid

Any Special events going on?:None that I am aware of

Who worked?:
AM:
 Alex, Kate, Johnny, Lina(FR), Jason(FR-tr), Sarah(H)
PM: 
Alex, Kate, Lindsey, Jason, Miho, Ruthy(H), Kaori(FR), Joaquin(SA)

Flow of Business, Cuts and Ticket Times:
This morning was pretty slow. We never went on wait but we were close to filling up. Sushi bar got backed up, Kazu had a lot of sushi lunch at one time. I watched this happened and made the servers aware to tell their tables sushibar will take longer. Kazu was better at giving me an accurate number to how long things will take which helped me brace the customers. There were no voids/comps. Overall a good shift.Cut to 1 at 1:45

Tonight we filled up and went on wait by 6:30. We had a party who ordered a lot of sashimi and nigiri pieces which really backed sushi bar up. until 9:20pm we were at 30min sushi bar tickets. As soon as I saw so many being printed I let servers know to tell their tables. Being able to catch this problem right when it started was good because the tables were already told it would take a long time and no one was upset.


3 Staff members that stood out (why/how):
Joaquin was doing ok today and was pretty focused, but at the end of the night he got a little distracted talking to Ruthy. Just because she didn't have anything to do at the moment doesn't mean you don't
Alex did good today. She was on a double and had the party room full until 9:45pm. She didn't rush or cut corners to get out early. She was very through with her side work.
Kate seemed a little distraught today, very quite and didn't really ask for help. I had to ask her when she got busy
Sarah's first solo day hosting. She has the fundamentals down but she needs more confidence and to be louder

Any VIP's in?

Comps& Void Detail:
F&F for my roommate who came in
Void sunshine roll, wasnt made, misring

R&M needs?:

86'd items/ need more?

Monday 7/21/14 recap

LY Lunch Sales: 1383
Projected Sales: 1683
TY Lunch Sales: 1491
+/- : -$192 from projected and up 8% over LY

LY Dinner Sales: 3498
Projected Sales: 4180
TY Dinner Sales:4678
+/- : over $498 from projected (!) and up 34% from LY (!!)

Weather: Warm and humid.

Any Special events going on?:

Who worked?:
AM: Camacho, Sayo, Kate CL, Joaquin SA and Krystin FR
PM:

Flow of Business, Cuts and Ticket Times:
AM: Fairly slow. Went on a short wait when all but the sushi bar was full (around 12:15pm). My notes say Kate was flustered, but I don't remember why. Chances are, no real reason. Everyone pretty much cleared out by 1pm.
PM: Decent dinner. Nothing out of control. Everyone was fairly busy as we only had four servers tonight. Joel almost lost his job today. We figured him for a no-call no-show, but he finally answered the 3rd time we called him. He said he thought he was supposed to be here by 5:30pm. Elizabeth gave him a good talking to ( I assume) and sent him home... only he decided to stay and eat at the sushi bar. Clair took care of him. She said he left her a very decent tip, but then he gave me $10 for her to get herself a glass of wine. I advised her to maybe share that with Krystin, as she opened alone because of him. We went on a wait around 7pm and stayed on until 9:15pm. I cut Krystin at 9:30. Stephanie had a rough time today. She told me she has been working 7 days a week, and she will NOT be picking up a Saturday shift as it will be her day off. We had another 6 top in addition to our reservation and I let that go to Miho to give Stephanie a break. She got her bearings again and coated right through the rest.
I gotta say, Jason kinda irked me tonight. I'm happy to help anyone and everyone when they need it. I saw to large tables leave as he was doing other things, grabbed a large tray and headed over. I asked him to go and grab another tray for the dishes, as I had the glasses ready to go. He either ignored me or didn't hear me, so I repeated myself and he told me he could fit it all on one tray. At that point I just walked away and watched him take twice as long as necessary to do the job. All this took place next to Kayo and Eileen's table. Had they not been there, I think I would have told him one 3rd and final time and not accepted any other answer than, "okay." For someone with no experience outside this restaurant, or much at any other job for that matter, he sure seems to think he knows a lot.

3 Staff members that stood out (why/how):
AM: 3 people with 3 servers? I'll just say that I think Sayo did a good job. Camacho was solid as always. Joaquin did his job.
PM: Krystin did a really good job today. I helped her until Clair arrived. She had 7 or 8 tables by that time all over the restaurant. I think it was a good exercise for her to prioritize as well as verbalize when she needs help. I noticed her selling a good amount of kitchen and sushi specials. Clair and Miho also did very well, but I expect a lot from them.

Any VIP's in?
AM: Regulars I recognized but do not know
PM: Kayo and Eileen, a few other regulars that I'm not familiar with. One guy was here with a group last night came back tonight and ordered omakase. Take doesn't know him either.

Comps& Void Detail:There was a bottle of snow maiden for Stephanie's table. She didn't know we were out. An iadako that the guest changed their mind on. I took $1 off a check that the happy hour seaweed salad price didn't ring in correctly. a 10% buzztable birthday discount. Thinkery 21 discount.

R&M needs?:Well the server sink was leaking all crazy for 2 days, but I fixed that myself... POW!

86'd items/ need more? We NEED trash bags. Snow maiden. We're out of the Daidai, and running low on the Classic ale. I'm guessing the new specials are soon to follow.

Sunday PM7.20.14

LY Dinner Sales: $4110.40
Projected Sales:$3988
TY Dinner Sales:$4094
+/- :$106 over projections, 0% over Ly dinner but overall 1% over LY

Weather:Warm and sunny

Any Special events going on?:None that I am aware of

Who worked?:Joel, Krystin, Sayo, Clair, Dustin, Kaori(FR), Ruthy(H), Jason(SA)

Flow of Business, Cuts and Ticket Times:
full and on wait by 6:30, 815 went 4 on. kept new servers at current sections and gave 1st cut to back b's and sushi bar. At 915 went 2 on. It died down quickly tonight and I was hesitant to cut back too much because last Sunday got really busy, but, it was very slow.
Ticket times were consistent.

3 Staff members that stood out (why/how):
Dusten and Clair did a good job tonight stepping up with sections when cuts were made so the new servers werent overwhelmed with too many tables.
Kaori did some great prebussing
Any VIP's in?

Comps& Void Detail:
change mind on Kome Fries
wasnt made kome fries
shumi misring, to tempura
wasnt made asahi draft
5 ikura nigiri void, 86'd
buzz table edamame

R&M needs?:

86'd items/ need more?

Sunday AM 7.20.14

LY Lunch Sales:$2186
Projected Sales: $2230
TY Lunch Sales:$2248
+/- : beat projected by $18, and LY by 3%

Weather:Warm and muggy. in the 90's again

Any Special events going on?:Not that I know of

Who worked?:
Krystin, Clair, Joel, Stephanie CL. Ruthie H, Jason SA, Lina FR

Flow of Business, Cuts and Ticket Times:
Another line of people waiting outside the door for us to open. We had the 10-top reso right at noon and then had the dining room full by 12:30. It was a busy lunch until about 2pm when it really started to die down. The last hour we got maybe 5 tables in, so I cut down to 2 at 2pm, and then 1 at 2:45 since not a lot was going on. Had another 10-top reso that didn't seat until about 2:30. Ticket times were good, never saw any huge issues. It was getting a little hairy because we were running out of ramen bowls- so just remind servers to be prebussing these off tables as soon as they are done, so we can get by until more are purchased. 

Had an instance worth mentioning today, about Greg. Actually, perhaps let me back this up with something from last week (which wasn't a big deal, but proves my point now). I ordered my large salad with plum dressing on the side. Christina knows exactly how to make it. When she was done, Greg decided to sprinkle cheese on it, just to be fancy or whatever. Well this morning, we had that family that has the 2 kids that have severe allergies (they came in for the first time a few months ago, and had brought in-n-out burger with them- when I asked that they don't bring in outside food with them, they explained to me their children's allergies and thought that they wouldn't be able to eat anything here. I ended up getting them boiled chicken and plain rice, and they were so happy- they come in maybe every other week or so, and get the same thing. They're super happy now, and really nice) Well, I went to the back and let Daniel know that Stephanie was going to ring in open food, and this is what it was. It needed to be boiled in water, not broth, and served with plain white rice. When I went to check on it, I saw Greg pulling the chicken out of a bowl of broth. I asked what he boiled the chicken in and he said Udon broth. I told him it needed to be boiled in plain water he said that it doesn't give the chicken much flavor so why did it matter. I told him it matters because the children are allergic to a number of things, soy being one of them. And now the chicken needed to be re-made. I told Greg that if I ask for something a particular way, that's the way I want it. If I didn't catch that, those children could have gotten sick. The family was appreciative that I could the mistake and were happy to wait, but in an instance like this, where they have become regulars and I have developed a good rapport with them, I'd like to keep it that way. Today they brought in 6 other people (they were our noon 10 top reso) so they are good customers of ours. 

3 Staff members that stood out (why/how):
Lina- really efficient food runner- vocal when coming through the service station

Krystin- still needs some help- saw empty water glasses, and she took a little while to get set ups out to her table. She kept her cool today though, which was good.

Stephanie- great job closing. Proactive in her downtime restocking the cooler, and putting glassware away 

Any VIP's in?
Chi and his family, The always wonderful Mr.Cook and some friends. The family of regulars with the boiled chicken kids

Comps& Void Detail:
Voided a Kirin22 b/c we were 86'd
Voided a tonkotsu, they changed their mind, wanted more drinks instead
Voided a Katsu Teishoku, they wanted a don buri instead

R&M needs?:
I changed the light bulb in the mens room. Hence the ladder in the office. 

86'd items/ need more?
We only have 3 Dai Dai left, so we will have to change the specials on Tuesday. Cameron, please do a count of all the Hitachino Nest Beers at the end of the night and email Vince and Myself with the counts left on them so we can figure out what we will feature on Tuesday, going into the last week & a half of the promo.
In addition to Ramen bowls we need Ramen spoons please.
As well as clear soup bowls.

Saturday PM 7.19.14

LY Dinner Sales:$6282.50
Projected Sales:$6704
TY Dinner Sales:$6977
+/- :$273 over projections, 11% over LY dinner, up 9% from the whole day last year

Weather:Hot, cool evening

Any Special events going on?: None that I am aware of

Who worked?:Alex, Miho, Joel, Naoto, Dusten, Ruthy (H), Jason (SA), Hiroe (FR).

Flow of Business, Cuts and Ticket Times:.
Tonight we were on wait by 6:30pm. We had a lot of mixture between 2top to larger covers. We got off wait at 9pm and never had another pop. At 9:30 I cut to 3 on and at 10:30 went 2 and 10:45 was 1. We were pretty steady but it seemed slower than normal.
Ticket times were consistent throughout the night.

3 Staff members that stood out (why/how):
Alex was cut but she was very vocal in seeing how she can help her other co workers.
Miho was asking for help at the right times
Hiroe was prebussing 2 hands in 2 hands out

Any VIP's in?

Comps& Void Detail:
F&F for a friend of mine who came in.
Voided a few hitachino nest because they  ended up becoming a "paring" later.

R&M needs?:
Need a new hot water heater for tea. Kayo said she will order one from amazon.

86'd items/ need more?
 **Lots of payouts today during checkouts, need to go to bank in the AM

Saturday 7.19.14

LY Lunch Sales:$2337
Projected Sales: $2422
TY Lunch Sales: $2377
+/- : up 2% from LY, short $45 from projected

Weather: 80's

 Who worked?: 

Alex, Stephanie, Lyndsey, Clair CL. Jason/Hiroe FR, Joaquin SA, Lina, host  

Flow of Business, Cuts and Ticket Times:
It started slow and stayed that way until about 2pm. We had a 15 top call and say they were going to come in at 1pm, and they did. Trickled in and were compete by 1:30. Got all the big A's (5-8) freed up and got the table sat by 1:45. They came in as 3, then another woman showed up about 30 minutes later, and they paid their check after being at the table for an hour, but then continued to sit for another hour just talking. I really needed A7 in order to seat the 15 top. I asked Takè if he knew who they were, at A7, He said yes. And said it was ok if I asked them to move. It was a little uncomfortable. But they left. Otherwise I'm not sure how long they would have sat there. After we got the 15 top down, we went on a wait around 2:30. At that point I had already cut Alex so it was up to the other three gals. Alex stuck around to the end to help out with the volume. Had a woman and her son sit at b5 and order food then when it came out she asked for it to go, and hustled Stephanie about it. Had Jason spill Hiyashi sauce on someone, so I comped that. Had 2 ramen go out without chasu, after they had already waited 40 minutes. So I comped those. Had some 35-45 minute kitchen tickets, but pretty much everyone was understanding. It got a little tense there during the last 30-minutes. 

Any VIP's in? Toshi's family. 

Comps& Void Detail: the ones mentioned above. No AM makani, Takè had me order pizza for everyone. 

R&M needs?:

86'd items/ need more?

Friday 7.18.14

LY Lunch Sales:$2156
Projected Sales:$2360
TY Lunch Sales:$1861
+/- : down 14% and short $499 proj

LY Dinner Sales: $5347
Projected Sales: $6240
TY Dinner Sales:$6744
+/- : up 26% over LY and over $504 from proj

All day we were up 15% from LY and we did $5 over projected! That's crazy close!!!

Weather:  cooler but muggy. Chance of rain but it never did. 

Any Special events going on?:

Who worked?: 

Alex, Johnny, Clair, Sophia, Stephanie CL. Lina host, Jason SA, Kaori fr   

Flow of Business, Cuts and Ticket Times:

Started off ok, went on a wait by 6:15, and were on a steady 20-30 minute wait until about 8pm when the bulk of the guests arrived and bumped the wait up to 45 minutes. Had 3 tables wait 15 minutes over their quote time but everyone was real understanding. I brought out 3 miso soups to a young family that were just so sweet waiting over an hour for their table (and 20 minutes over quoted time)

Ticket times were good the majority of the evening until a bunch of tickets came in around 9:15 for fry items, which bombarded fry station. Steve struggled, Vince popped in and helped him out. We had a few 45 minute fry ticket times, but everyone again was really understanding and most had food on the table already. Few comps tonight. 

Ran a Hitachino Nest Pairing Contest and Stephanie won, selling 7 pairings, and 1 hitachino nest beer on it's own. Her prize was a mixed 6 pack of Hitachino nest beers. I think it was good motivation- they were all very excited about the prize. I rung in 6 beers and comp'd it to Kome Bucks. Stephanie was so excited to win. 

Any VIP's in? Aaron Franklin & his wife (Stacy) were in with their baby and Stacy's dad as well. They loved everything. Rachel & Carlos. Leslie & friend. Regular who I've seen before but finally got her name: Brooke. I believe she is in transition (male to female) she's super sweet, comes in often, and was in with her girlfriend Sandra, tonight. It was Sandra's first time here and she loved it. Amy Westlake & Husband were in. Another regular, Corey, with 4 friends. 

Comps& Void Detail: 

Voided a mex coke steph double rang, a bottle of dreamy that was 86d, had a Fnf comp for franklins, eom day off comp for Cameron's table. 

R&M needs?:

86'd items/ need more?

Thursday 7.17.14

LY Lunch Sales:$1460
Projected Sales:$1663
TY Lunch Sales:$1720
+/- : beat LY by 18% and projected by $57

LY Dinner Sales: $4021
Projected Sales: $4368
TY Dinner Sales:$4689
+/- : 17% over LY and $321 over projected.

All day up 17% and $378 over projected

Weather:Sunny, muggy. Looked like rain all day but didn't actually rain until about 8pm

Any Special events going on?:


Who worked?:
Lunch: Camacho, Lindsey, Lynn CL. Ruthie host, Hiroe/Jason FR/Tr, Joaquin SA
Dinner: Lindsey, Naoto, Sophia, Taylor, Dusten CL. Lina host, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch- drastically different from yesterday, slow all afternoon. Never had a wait, but it remained steady enough for me to keep everyone on until 1, when I cut Lindsey. went down to just Lynn by 1:30. The afternoon sizzled out just like the hot sun.

Joaquin was much better today. It's probably because he was 40 minutes late. I gave him a come to Jesus talk, or a do or die talk, whichever you prefer. I was very close to just letting him go today, but I am giving him a final shot in the dark. I told him if he is late, calls out, or shows a lack of performance like he has done all week, then I'm firing him. This is his wake up call. Anymore misconduct and he's done. He kicked it into gear today at lunch and was on top of everything. Let's hope it stays that way.

Dinner- Happy hour started great. I've seen a significant boost in business on Thursdays during happy hour, it's very noticeable. It gets busy the first hour, then form 6-7pm is a lull, then it starts to slowly pick back up again. We went on a wait around 7:30 and stayed on the wait until about 9ish. I cut Lindsey around 9, and Naoto at the same time. Went down to 2 by 9:15. We had 2 parties in the party room and an additional 7 top walk in. The flow of the evening was a little off. It was consistent but also inconsistent.  I can't quite put my finger on it.

Any VIP's in? Ransom was in late night without David (David had a business dinner meeting), a few other familiar faces were in tonight as well, those names escape me however

Comps& Void Detail:.
Comps: Kome bucks for Taylor, Training meal for Naoto IOU from Cameron, usual other comps, a handful of buzztable comps, Guest DNL for a gyoza that was undercooked, 

Void: hh sake for naoto, rung on wrong ticket, void blt frexienet 86'd. voided sake toro nigiri for naoto misring,

R&M needs?:


86'd items/ need more?

WED PM Recap 7/16/14

LY Dinner Sales: 4800
Projected Sales: 5182
TY Dinner Sales: 4332
+/- : -$860 from projected and -10% from LY

Weather: Hot and Sunny, slightly humid. Pleasant after the sun went down.

Any Special events going on?:

Who worked?: Sophia, Camacho, Sayo, Naoto, Kate CL, Hiroe FR, Joaquin SA

Flow of Business, Cuts and Ticket Times: Slow but steady. We didn't fill up until just after 8pm. Camacho expressed an interest in leaving early, no one else objected so I cut he and Sayo at 8:50pm. Sophia cut at 9:30pm.
Had an issue with the Hitachino pairing button not charging tax. Cameron walked me through the steps and we sorted it out. I had a fairly elaborate system for ringing in the specials. All of that is detailed on the specials board. Seemed to work out fine.
Joaquin seemed to be a little more with it tonight. i rarely had to remind him about much of anything. I think maybe on his days that he doesn't do well, he is allowing himself to be distracted and socializing more than paying attention to his duties. I know Cameron had a good talk with him. I just hope for his sake it sinks in and he hustles a good bit more.
Sayo seems to be coming along well. I don't know if she is pushing specials yet. I don't recall any misrings from her.

Any VIP's in? Justin and Christine, Owner of Agua Dulce

Comps & Void Detail: COMPS: I sent a couple of glasses of Cava to Christine and Justin, A beignet to Agua Dulce owner as per Kate's... suggestion, if not polite insistence. Took in a single coupon for both the Thinkery 21 and Snow Piercer promotions. VOIDS: Several misrings. Tsukiji Carpaccio to S3 was supposed to be the set. There were a couple of nama-sake nigiri that were meant to be sahsimi orders. One for Naoto and one for Sophia I think. Also Kate misrang a special for the Agua Dulce folks. They only had a single pairing but both specials. 

R&M needs?: I had to order ice pretty early on. I assume the machine has the hardest time keeping up during the warmest part of the day. It was still light outside. We didn't run short once it got dark. I think it might be a good idea to have slightly more sternly worded signs regarding our seating policies, to-go ordering and all of the other grey areas with which customers take exception. I'll think more on that and try to have ideas for the meeting.


86'd items/ need more? House white.

wendesday AM 7.16.14

LY Lunch Sales:$1561
Projected Sales:$1640
TY Lunch Sales:$2234
+/- :43% over LY lunch, $630 over projections


Weather:hot

Any Special events going on?:None that I'm aware of

Who worked?:Kate, Krystin, Lynn, Joaquin (SA), Ruthy (H), Hiroe

Flow of Business, Cuts and Ticket Times:
Today was very busy, we went on wait by 11:45am and stayed on wait until 1:45pm but we had tables walking in all the way to 2pm. Towards the end of the shift sushi bar ended up getting really backed up...some people waited almost an hour for rolls, before it got out of control, I noticed sushi bar getting backed up and made sure the servers were letting their tables know there may be a wait for sushi bar items. I did have to comp some items due to unhappy customers and long ticket times. i gave $30 Kome Bucks away with the intent for people to come back. Most people understood, it was our usual customers or people who have ate with us before and they commented on how busy it was and how they didn't expect it (we didn't either!) since the kitchen wasn't backed up I also send some edamame to tables waiting for sushi items, so they had something to munch on.
I had one unfortunate guest on S7 who waited an hour for a sushi lunch. Her husband ordered 2 rolls and already finished while they were waiting. I talked to them and sent edamame over and explained to them the situation. They were not happy. I took the sushi lunch off the bill and gave 50% off the rolls her husband ordered. She ended up cancelling the order after an hour and they paid their bill and left. **regardless if sushi, or kitchen is busy, if they could accurately quote times for items that would be so helpful, no matter how long. I got quoted 25 minutes for sushi lunch during the rush so I expressed that to the table and 35+ minutes later it still wasn't out.

After my talk with Joaquin yesterday I could tell he was making an effort today about prioritizing making sure tables are set if theres a wait or prebusssing, waters etc.
Any VIP's in?

Comps& Void Detail:
Compd long ticket time rolls

R&M needs?:

86'd items/ need more?

Tuesday AM&PM 7.15.14

LY Lunch Sales:$1451
Projected Sales:$1293
TY Lunch Sales:$1441
+/- :-1% down from LY, but $148 over projections

LY Dinner Sales:$4500
Projected Sales:$3687
TY Dinner Sales:$4394
+/- :-2% down from LY dinner, but $707 over projections


Weather:Hot but muggy. Thunderstorms are expected later

Any Special events going on?:None that I am aware of

Who worked?:
AM:
 Johnny, Camacho, Kate, Joaquin (SA), Lina (FR), Sarah (FRtrain), Ruthy (H)

PM: 
Krystin, Alex, Lindsey, Taylor, Lina (SA), Ruthy (H), Kiroe (FR)

Flow of Business, Cuts and Ticket Times:
AM:
 Today was slow but steady. We didnt fill up until 12:30 but even at that we still had at least one or two tables free. We continued at this pace until 1:45 which is when I went 2 on. Today we were 3 on with a SA. Joaquin has really been seeming off his game the last week or so Ive been working with him. Today was no better than any of the other days. He was slow and attentiveness to his surroundings and slow to anticipate his next moves with coming and going tables. I had to give him a lot of direction during his shift and he asked if he could talk after his shift. In the office I explained to him if he wants to move up he has to work for it. I told him he has to be aware of his surroundings and be able to prioritize and multitask his thoughts and executions. I told him he needs to be able to communicate with the Host and know where the next people will be sat etc. Hopefully this talk strikes something with him.


PM: 
Tonight was good.  We didn't pick up as much as expected, I think the rain or chance of rain might have scared people away. We did go on wait for about an hour and half but it was mostly 3+tops. It looked really busy in the lobby but that was because everyone was hiding from the drizzle!
Over all everything went smoothly. Lina took Joaquin's SA shift tonight and did an amazing job, she was quick and focused and I don't think I saw a single dirty table. Very refreshing.

Any VIP's in?

Comps& Void Detail:
We had some long ticket time comps for dinner but then recovered


R&M needs?:

86'd items/ need more?

Wholesale--Congress gets credited for one, non dated earth wind ad fire roll.

on the POS siracha bloodymary qualifies for a birthday promo dessert?

Monday AM&PM 7.14.14

LY Lunch Sales:$1481
Projected Sales:$1583
TY Lunch Sales:$1360
+/- :-$223 short from projections and -8% down from LY lunch

LY Dinner Sales:$3668
Projected Sales:$4214
TY Dinner Sales:$4454
+/- :$240 over projections, 21% over LY sales and 13% over the whole day LY

Weather:Today was very, very hot and turned into a hot evening

Any Special events going on?:None that I am aware of

Who worked?:
AM: Joel, Krystin, Kate, Joaquin (SA), Ruthy (H), Hiroe (FR)

PM: Krysten, Joel, Jason, Stephanie, Taylor, Jason (SA), Lina (H), Sarah (Host Train), Kaori (FR)

Flow of Business, Cuts and Ticket Times:
AM:
This morning worked out well, we were 3 on but having an SA really made the difference. Something seems up with Joaquin lately. He has not been focusing and seems like he has forgotten the basic fundamentals of his job requirements. I constantly had to remind him to bus or fill waters when he was just standing there. He passed up multiple EMPTY glasses to fill people full glasses and when I pointed that out to him he didn't even realize. He wasn't showing any initiative or taking any ownership in his work, I felt like I had to follow him around the whole morning to make sure he was actually working. I even had to think of all these cleaning projects for him to do so he wouldn't be standing around doing nothing. I am not a babysitter and micromanaging is exhausting and annoying.

On an interesting bright note, Kaori and I were talking today and she expressed how she would love to be considered to take some SA training. I think this could be a good idea to get Jason and Kaori both cross trained in SA and FR, just to have! She said she really wants to try SA and I think we should consider this.

PM:
Tonight started off a little shaky. We had 2 incomplete parties waiting (2 people waiting for their 3rd, and 3 people waiting for their 4th) They both wanted to be sat but Lina explained our policy to them so they waited. After 10 minutes the 2 people got their 3rd making a complete party and they got sat..but this is when the other party started throwing a fit. They were incredibly rude to Lina where she had to come have me intervene. They didn't know when their friend was going to come  (later found out it would be 30minutes) and they would not stop complaining about how hungry they were and how absurd this rule was since the restaurant was empty. I went over all the key steps with them like how we are a small restaurant and we have to stick to our rules and policies we have in order. I kept explaining this to them and they were just deriding me like I was some helpless idiot. They were just a group of rude women who if they didn't get their way then there would be problems. One woman just belittled me so much and didn't take me seriously at all. They were saying they can't sit in the lobby of an empty restaurant and smell food and not be allowed in. I really don't like to bend the policies we have in place because I know they are there for a reason, but I couldn't take any of this anymore. I knew if I were to stick to what I was saying they would keep denigrating me and most likely write an awful yelp review and I was not really in the mood for this so I sat their 3 top as they awaited their last joiner. So that sucked.

Anyways..
Lina did a great job with Sarah today at the host stand. I could see Sarah was a little more relaxed since she could start to get her bearings back. It did get pretty busy tonight so she got to see Lina in action but I think bringing her slowly back into Kome this way was the best idea. Tomorrow she will be working with Lina again but food running at 11. Both girls are on board.

There was a minor incident tonight involving Camacho and Stephanie. Lina stepped away from the host stand for maybe all of 2 minutes to set up the party room and a 3 top walked up to be sat. Camacho saw this and greeted them and proceeded to sit them in his section (double sat himself, with already having 2 tables) while Stephanie hasn't got a table yet. I should have addressed this at the time but this was right after the incomplete party thing. I will keep an eye out for situations like this.

Tonight we had a bunch of people in for SIN night and it made a big impact on sales.We were on wait by 7:30pm, to which we stayed on until 9. There were lots of people waiting who all wanted drinks while they waited. Since this is becoming so popular I think we need to have a better system of getting the drinks ordered to the table they get sat at(so the server knows what they had). It seems like at least 50% of the time the server never gets the paper that has the drink order and when its busy like this it gets really confusing for them.
Once we went off wait I went 3 on, then 2 on at 9:30.

Any VIP's in?

Comps& Void Detail:
Lots voids it seemed like due to server mis-ringing, and it seemed like many of the customers couldn't make up their mind today!

SIN discounts, promo buzz tables, Thinkery*21
R&M needs?:

86'd items/ need more?

Sunday PM 7.13.14

LY Dinner Sales:$3667.70
Projected Sales:$3881
TY Dinner Sales:$4803
+/- :$922 over projected sales, 31% over LY sales

Weather:Hot

Any Special events going on?:World Cup...Finally over!

Who worked?:Krysten, Sayo, Joel, Dusten, Joaquin (SA), Ruthy (H), Lina (FR)

Flow of Business, Cuts and Ticket Times:
Well despite this morning being so slow, we were very busy this Sunday. We had our usual family crowds in but at 7 we went got on wait and stayed on wait until 9 or so. Everyone wanted drinks, so I had to help Ruthy out with those so she could just focus on hosting

first problem, I had 2 guys sitting at S1 and S2 who waited about 20 minutes for first available and got sushi bar. After they were sat and ordered food (they already received miso and were waiting for more appetizers) a girl comes up and they greet each other and one guy gives her his seat and starts searching around for another chair.....He asks Ruthy who comes to me to see what we could do. I told her absolutely not are we giving them a chair because 1st off, they lied and were incomplete if they were planning on having someone join them this entire time, 2nd off it is a safety hazard (he wanted the chair on the end where our isle is, what!?) I explained this to him and said I can accommodate their party until it becomes a safety hazard to us and the restaurant and our customers, or a liability. He didn't understand and kept asking to sit on the stool or squeeze a chair in. I explained the same thing again to him and he didn't understand. Then he wanted to move to a table, and I told him one wont be open for 25 minutes no. He said he will just stand and the two of them will sit, I said this is still a violation and a safety hazard to the restaurant. Then he said they will take their food outside, problem solved! no!!! This guy was so persistent to work the system and walk all over us! I explained to him our policy again, and after all that the girl (who I think finally understood what I was saying) said she will leave, so she did. It was so strange because it really felt like I was having deja vu during that whole incident until I realized that this same exact thing happened before (I think when I was still in training or just out of training) with the SAME GUY! I am 99.99% sure this is the same person and he did the exact same thing before, and is fully aware of our policy. Ugh.

At 9 we started to slow down and Sayo was 2nd cut (becasue Krysten was on a double, she was 1st) but I wasn't feeling comfortable with Sayo taking more to her section so I cut her instead (she still had a full section)about 15 minutes later we got a small 2nd pop. Krysten was doing a great job but at this point she got a little flustered. B2 ordered some sashimi pieces but didn't get the complete order. Krysten was trying to resolve the problem with Toshi but at the same time she knew she had other tables to tend to, and I think that was where her breaking point for the night was. This incident threw off her flow with her tables and she was just trying to play catch up but I think she was a little bit overwhelmed. In the middle of all of this she said she rang in a maguro, hamachi, and suziki sashimi but they were supposed to me nigiri, and needed it voided (she pulled the tickets form sushi bar before it was made). I voided it and I think there was some communication lapse between us because she was so busy, but she thought I was going to ring in the nigiri pieces, but I think at the moment I didn't understand what she needed from me and they were never rung in. A2 was a mom and her daughter and they asked her about the pieces and she couldn't figure out why they didn't receive them yet, but once we figured it out I went and talked to them and apologized for the wait and said I would take care of the 3 pieces. They were very nice and thankful, but Krystin needs to learn how to shake off situations like that and start new with her other tables and not carry over stress, but she will learn.

I also had another situation with Sayo tonight.. When she was getting kind of busy and her table ordered a small bottle of dreamy clouds, and she wrote it down as such. She rang it in as a large and when she dropped it off to her table she didn't verbally verify that this was the bottle they purchased, and gave them the large bottle. From the customer stand point they ordered the small and received what they assume to be what they ordered. When they got the bill they were confused by the $63 LARGE bottle charge, when they ordered they small, they thought they received the small and just assumed there was a larger bottle that they could have ordered. They didn't want to pay the $63 since they didn't order it, and trusted their server that they brought them the bottle they ordered. I had to comp the bottle 50%. I was a little flustered by the direction they night was taking and told Sayo I would have to discuss this later with her. --I will have to add to the shift notes to make sure every employee is announcing each item clearly to the table. This could have all been avoided if she would have said "And here is your LARGE bottle of Dreamy Clouds". The correction would have been made and the error would have been avoided. Dusten made a valid point that even though she has server trained, she should cocktail train as well so she is fluent with our drinks and bev menu.

And lastly, there was a 5 top (family) who waited 45 min to be sat. Once they got their table they waited 20 minutes to be spoken to. Krysten was their server and this is the same time when she was trying to recover herself from the mistakes before. Ruthy asked her if she was ready to be sat and she said yes. She was busy with her other tables and I told her I was bringing waters to them. I told them their server should be by shortly. Dusten noticed they had their menus on the table for quite some time and went to talk to them and they said they would really like to order and no one has come by! Dusten immediately apologized and they were irate and wanted to leave.. He talked them down and convinced them to stay. They are also restaurant owners (I forget where, Dusten knows). Dusten rushed their order and did everything in his power to make them have a pleasant dinner. After everything, and our best judgement, we decided it would be fair to take 50% off their meal. They come in a lot and don't want to stop, but this event really made them second guess their decisions. After we gave them the discount they said this makes up for it and despite everything Dusten made their night at Kome better.

Joaquin seemed off tonight. I was constantly looking into the dining room and seeing dirty tables, empty water etc with Joaquin nowhere to be found. He wasn't as fast as he usually is and wasn't paying attention and it was annoying to tell him to get on the floor. I saw him standing around the server station and I told him to prebus (there was PLENTY of prebussing that needed to be done). He wasn't prioritizing his tasks either, he knew we were on wait and when a table got up he decided to keep topping customers waters off (3/4 glass already full, this could have wait) instead of rushing to buss and turn the table for the next customer. No initiative shown tonight.

Ugh, so today didn't go as great as days prior which is really frustrating. Moving forward I want to spend more time with new servers and make sure they know the ins and outs of serving, drinks, Kome etiquette and standards because if I can prevent a disaster early on it will be a lot easter then trying to break rules already set in stone. I also need to make sure my senior servers aren't slacking off and still have the same drive and ambition.

Any VIP's in?


Comps& Void Detail:
R&M needs?:


86'd items/ need more?



hot schedules -- A scheduling app thats super cool maybe to look into

Sunday AM 7.13.14

LY Lunch Sales:$1481
Projected Sales:$1627
TY Lunch Sales:$1372
+/- :short 7% from LY and missed proj by $255

Weather: Sunny. hot. Summer

Any Special events going on?: Last game of the World Cup. Argentina V. Germany. Starts at 2pm

Who worked?: Lindsey, Krysten, Joel, Stephanie CL. Ruthie Host, Lina FR, Joaquin SA

Flow of Business, Cuts and Ticket Times:
 Really slow, it never picked up at all. Went 3 on at 1:30, 2 on at 1:45, and 1 on at 2:10. The game started at 2pm and it was obvious. We didn't get any new tables in after 2:30. It was a ghost town in here by 2:45 (and we were all holding our breathe hoping no new tables would walk in to this empty restaurant, unless they planned on spending $255). Pretty mellow day. I wasn't sure what to expect after last Sundays crazy crowd. But the World cup definitely had an impact. A few things about service:

Saw Joel making an Asahi Chelada the wrong way: he filled the pint (no ice) 3/4ths of the way up and then started putting togarashi in it. When I stopped him, he told me that he had seen other people making it this way. And when I looked at the recipe on the wall, someone changed it to read "fill the pint with 3/4th of beer..." I don't know who changed it, or okayed it, of if they just decided they wanted to make it this way, but please monitor anyone making this drink and make sure they are making it the proper way. I've reprinted the recipe card and reposted it. It should be filled halfway (at the most) with beer, then topped with ice, bloody mary mix, lime juice, then mixed. The rim should have a togarashi rim as well. Please advise staff of this.

Curry was frozen when the first order was rung in, so every order of curry had to be defrosted before it was made. This resulted in a 20-25 minute ticket time for that one item alone. When I asked Daniel to just 86 it he said he couldn't 86 it since we had the product. But from a service standpoint, if a guest is waiting 20-25 minutes, it's just as bad, if not worse, than if we were out of it. The first few curry's that went out went out 10 minutes after the rest of the tables food. So I told Daniel that throughout the rest of service, should anyone order curry, to sell the ticket together. No split tickets. Luckily, there weren't too many tables coming in that ordered curry after the initial hiccup so we were fine.

Any VIP's in?

Comps& Void Detail:
I voided a bunch of nigiri pieces I had rung in for my lunch, but 2 were low and I just told Toshi not to worry about the rest of them, and ordered a Trio roll instead.  

Had 2 thinkery coupons come in today, both on high checks, so the promo comp for lunch is about $40 

R&M needs?:

86'd items/ need more?

Saturday PM 7.12.14

LY Dinner Sales: $6420
Projected Sales:$6944
TY Dinner Sales:$6572
+/- :short $372 from proj but beat LY by 2%

Weather:warmer still. pleasant evening.

Any Special events going on?: another Mega moon tonight (or is it called Super moon?)

Who worked?:
Alex, Naoto, Miho, Jason, Dusten CL. Lina H, Krysten CT, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
The 4 openers had about 2 tables each by 6pm, then we started filling up slowly and by7pm we were on a wait. Had 2 walk-in 6 tops almost one after another. Also two 5 tops, then a bunch of two tops. The waittime was short, about 20-30 minutes, and we got up to 45 minutes for a few tables (that Lina quoted correctly) then it died down around 9/9:30. During the height of business, only had one long ticket time but I did not have to comp anything, the table was understanding about the 20 minute yakitori. We were off the wait around 9:30 at which point I cut Alex. Then it started slowing down by 10pm so I went down to just Dusten and Jason. I also cut SA Jason around 9:30 because he wasn't feeling well and looked like hell. So we all had to put a little more pep in our step after he left. After I went down to two, another 6 top walked in around 10:15, and then a 5-top walked in at 10:40, along with a handful of other tables. Dusten and Jason had to hustle, while the rest of us played back up. Lina was a great help wiping the tables after I bussed them, and Naoto was also very helpful. But just a long and steady night for everyone.

Also, I made modifier buttons for the Hitachino pairing, so now when they ring it in, they can specify what it is.

Any VIP's in?

Comps& Void Detail: 

• Voided House White from B7- 86'd- Miho
• Voided Unagi maki that wasn't made and guest changed mind- Jason
• Voided Asahi misring- Naoto
• Comp'd 2 harumaki- Guest changed mind- Naoto. They meant to order shumai
• Voided glass of Snow Maiden- 86'd- Dusten
• Love balls bus folks SIN comp
• General makani for Alex, Dusten, Naoto, Jason

R&M needs?:

86'd items/ need more?

Saturday AM 7.12.14

LY Lunch Sales:$2230
Projected Sales:$2493
TY Lunch Sales:$1891 (-$602 down from projected sales)
+/- : -15% down from LY sales


Weather:95 and SUNNY

Any Special events going on?:None that I am aware of, but there must be something since no one was out.

Who worked?: Kate, Lindsey, Alex, Johnny, Joaquin (SA), Hiroe (FR), Lina (H)

Flow of Business, Cuts and Ticket Times:
Didn't get our first table until 12ish. 130 went 3 on. dead, never filled up. By 2 pm more people left than came in and we had a nearly empty restaurant 7 tables, no one at sushi bar. Went 2 on at 2:30pm, still waiting for a pop to happen. 1 on at 2:45. We weren't even close to filling up or going on wait today.

Any VIP's in?

Comps& Void Detail:

R&M needs?:

the last 2 days we had issues with larger people coming to eat and not being able to fit in our chairs.
They didn't fit into the metal ones and one person had to get the black chair from the lobby and someone else had to use the wooden sushi bar ones (which I hear break). Are there chairs we can have for these occasions? I dont want anyone to say no, we cant accommodate you.

napkins with no print were brought back to the trailer marked on box for employee use/if we run out of any other napkins
86'd items/ need more?

Friday PM 7.11.14

LY Dinner Sales: $5879.50
Projected Sales:$6595
TY Dinner Sales:$7072 ($477 over projections )
+/- :20% better than LY

Weather:Warm today and cooled to a nice evening.

Any Special events going on?:None that I am aware of.

Who worked?: Jason C, Lindsey, Joel, Johnny, Dustin, Jason (SA), Kaori (FR)

Flow of Business, Cuts and Ticket Times:
Tonight was a weird Friday. It didn't get full and on wait until 8pm. And even in the time leading up to that it was very staggered.  Once we got full it didn't even feel busy, even though we were packed. It was great, it seemed like everyone's tables weren't needy at all so the servers could get into a good rhythm with them. We were off wait by 9:30 I went 4 on at 9:50, then it emptied out so I went 3 on at 10:30 and was still a little hesitant to make too many more cuts after hearing about lunch's 1:30 POP, but by the time it was 10:45 we haven't had any new tables, I let Dustin take the restaurant..although no new tables came in. Strange for a Friday.

Any VIP's in?

Comps& Void Detail:
F&F a carpaccio for a VIP friend of Camacho

Void Dreamy Cloud- Wasnt Made/misring

normal comps for buzz tables/manager meal/sushi BOH
R&M needs?:
FOH needs a new hot water pot for hot tea, we only have 1 working and it empties pretty quickly

need toilet bowl cleaner for host

86'd items/ need more?

Friday AM 7.11.14

LY Lunch Sales:$2233
Projected Sales: $2367
TY Lunch Sales:$2008
+/- :down 10% and -$359 from proj.


Weather: Warm, overcast

Any Special events going on?:Not that I know of

Who worked?:Clair, Sayo, Camacho, Lynn CL. Lina H, Kaori FR, Jason SA

Flow of Business, Cuts and Ticket Times:
What an unusual Friday. We were slow all morning. Never picked up. At 12:30 I cut Camacho, and by 1pm we only had about 5 tables in the entire restaurant, so I went down to 2, just Clair and Lynn. Then at 1:30 we filled up everywhere, sushi bar, tables, even the party room had a walk in 8-top. It was the most chaotic 30 minutes I've had. Lynn forgot to put in a chicken katsu for the party room so that didn't come out until everyone else was finished their food so I comp'd it. And there was a mix up at the sushi bar as to who had S1-S6 and so S1-2 sat there for a minute. I tended to them and they were happy. I was concerned that the woman at S2 wouldn't be too happy after waiting a minute to be sat because originally she wanted to make the woman at S10 move a seat over so her and her husband could sit at the sushi bar (yes, she asked me if I thought it would be rude if she asked the woman to move...what?) We had a few longer ticket times towards the end there, a 20 minute gyoza, but everyone I talked to seemed to be okay. I did a dining room sweep and touched a bunch of tables, asking about their experience today, and everyone was happy.

Any VIP's in? 
Patrick and his wife (our electrician) and then another couple who's names i always forgot! But she has  

Comps& Void Detail:
Voided an Asahi Draft off Clair's A7 because she meant to ring it on A6
Comp'd the chicken katsu for 20- long ticket time (though I should have comp'd it to Recovery)

R&M needs?:

86'd items/ need more?