Saturday PM 7.26.14

LY Dinner Sales: $6433
Projected Sales: $6994
TY Dinner Sales: $6987
+/- :  beat LY by 8% and missed projected by $7!!
Dinner Covers: 231
Avg PPA (Sales/Covers=PPA) $30.25

Weather: Sunny, hot.



Who worked?: Camacho, Joel, Sayo, Alex, Dusten CL. Lina H, Krysten SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
We went on a wait around 6:30 and came off the wait around 10pm. The longest wait time was about 50 minutes and the shortest was about 20. We were steady and busy all night.  It felt like the entire staff was dragging tonight. Not sure if it's the hot weather that is taking the wind out of everyone's sails, or what. Waters were constantly empty, tables were unkempt, and by the end of the night the service station looked the worst mess I've seen in a while.But it didn't seem like anyone was standing around though, either. I think a lot of it was having Krystin as a busser tonight. A lot of the servers were having to bus their own tables, because she just wasn't hitting the mark when it comes to being alert and ready for the next table to get up. We also had times when 4-5 tables would get up all at once, which made it hard for her. She struggled a lot tonight. But got through it. I think Lina would have been the better switch in this situation- shes fast and definitely not shy or timid, like Krystin can be. But she toughed it out and kept a positive attitude all night, despite all that.

Joel had a 22 minute Camembert temp that he wanted me to comp for A6. I told him that I wasn't going to comp it, it wasn't that long of a ticket for a fry item during the height of the night and especially because they had other food in front of them. He decided to pay for it after his shift as his Makani, so I gave him the discount on it. But I didn't feel it should have been comp'd to long ticket time since that wasn't the only item they were waiting for and it was a typical wait time for a fry item during peak hours. 

We had this woman come in with her two kids. One was over 21 and one was under. She tried to order for both of them and when she asked if her daughter who was under age could have a drink, Lina came and got me. I explained to her that while it is TX law that allows minors to consume alcohol in the presence of their parents, it is at the discretion of the restaurant whether or not to allow that, and we do not allow it. Of course I didn't say it like that. But she got the point. I would like to add that to shift notes- so that everyone knows to not only card, but also we do not serve underage children even if they are with their parent.

To finish things off, right at the end of the night around 10:45, the computers went down! yea! Fun! It took me about 10 minutes but I finally got them back up and running. It was an internet problem or something got unplugged, I'm not sure. It was an unnecessary hiccup.

In addition to those computer glitches we had an issue earlier in the evening that Gretchen & Corey (two regulars) pointed out. The Katsuo Tataki was priced on the menu as $10 but in the comptuer as $12, and then Lindsey found that the topo chico was ringing in as $2 instead of $3. I don't know when all of this happened (price changing) but something screwy is going on. I took the "change prices" button off the supervisor screen so let's see if that helps. If you need to change a price for any reason you now have to do it through the back office computer.

3 Staff members that stood out (why/how):
Sayo- despite everyone being a little slow tonight, she seemed to hold her own. I rarely had to water her tables or take care of them. She did a great job tonight.

Krystin- needed to consolidate her tasks a little more and be on top of bussing. She was easily sidetracked with filling waters instead of the bus-wipe-set routine

Alex- busted into beast mode at one point and took out the trash that was overflowing, and then was helpful in getting ice as well. 

Any VIP's in?Regulars Ed & curley haired wife. Regulars Gretchen and Corey.

Comps& Void Detail:
Buzztable edamames
Voided a hitachino & tomato spec because they ended up doing the pairing
Voided a yasai for Joel, he hit the wrong button
Voided a Kome Tamago, be we were 86 uncut tamago
Makani for Krystin, Alex
Sushi men/ BOH meals

R&M needs?:

86'd items/ need more?