LY Lunch Sales:$1518
Projected Sales:$1543
TY Lunch Sales:$1687
+/- : up 11% over LY and $144 over projected
LY Dinner Sales: $3604
Projected Sales:$4415
TY Dinner Sales:$4788
+/- : beat LY by 33% and projections by $373
For the day we ended up beating LY by 26%- bringing in $6475 in sales, and beating projected by $517- really great way to end June. I'll be sending out a week 4 recap tomorrow as well as a brief monthly recap too.
Weather:Warm. Humid. Summer.
Any Special events going on?: World cup games, 11am, 3pm
And no, Dusten, there is not an event calendar, I just usually google or see on FB or Twitter if there are any events going on for the day
Who worked?:
Lunch: Lindsey, Krysten, Kate, Camacho CL. Ruthie host, Hiroe FR
Camacho was 35 minutes late this morning. When I called him at 10 after he said he thought he only worked tonight. I wrote him up for it and he is on late probation until 8/11/14
Dinner: Jason, Kate, Stephanie, Taylor CL. Ruthie Host, Hiroe FR, Joaquin SA
Midori and Asami are still drinking bottled beverages- can someone please follow up with them about that?
I had an issue from last week regarding Erin (Lynn's wife lady) and a credit card charge. I didn't hear back from her about what cleared until today. Alex was her server and they split the bill in half, so $62.20 was charged to each card (hers and a friend of theirs), but $124 was showing on her account. When I looked into it more, I saw that Alex had entered the total $62.20 as a tip. So not only do I need to collect $62 from Alex, but it is a pretty hefty mistake that should have been caught earlier. In addition, it's an employee's spouse that it happened to and that is just flat our embarrassing.Therefore, I would like everyone to start checking all credit card slips against the checkouts. I did so this evening, and I think it's a good practice to put into place. There's only one (and by one I mean a few) catch:
1- if they split the check, it will only show the total check amount and total tip amount: ex: $50 check split into two $25 checks with both a $5 tip each will show up on the cash out as $50 total and $10 tip. So be on the lookout for those.
2- it's time consuming. So if we can have the servers put them all in order before they give them to us, that will help. Cameron, please add this to the shift notes, along with everything else we talked about in the meeting last week.
In addition to that- we will not be meeting this week due to the Holiday. If anyone has any pressing issues please feel free to talk to me about them. We will regroup again next week, perhaps Thursday before the Thinkery, to go over any pertinent details about the week.
Flow of Business, Cuts and Ticket Times:
Lunch: Slow start, but filled up by 12:15, and went on a very brief wait for a 5-top and a 4-top. But other than that it was full and everyone stayed busy. No long ticket times. Nothing of note. Cut down to 2 at 1-ish, and down to just Camacho at 1:30. He got about 6 tables after that but everyone pitched in and helped out and he was fine.
Dinner: What a fantastic Monday night. We ran with 4 servers, and while I was a little hesitant about how this would go, I have to say, everyone did a great job handling their sections and working together. We went on a wait around 7:15 and got off the wait at 9pm. Had about 3/4s the restaurant filled by 6:30 so it was a solid night.
I am at my wits end with these flies. I had a table tonight, they come in somewhat regularly, said the service was great, the food was phenomenal, but the flies were absolutely horrible. I don't know what else to do. It's horrible. We kill them at the beginning of every shift, but come sunset and the sun is shining through the windows in the A's and just now, at 7:30 (typing this note so I don't forget) I pulled the blinds down all the way at the side window and killed 10 flies. I don't know what else to do!!!!??? Should we think about moving the dumpster? If we can push the trailer back into that back corner of the lot back there, we can move the dumpster back there? Something needs to be done. This is going to end up on Yelp. And it's not good.
Any VIP's in?
Sous Chef from The Hightower, owner of Schmultz trailer (??)
Comps of note:
A FNF for the Sous from hightower, and then a few SIN here and there.
R&M needs?:
86'd items/ need more?
Monday, June 30, 2014
Sunday, June 29, 2014
6/29/14 Sunday PM recap
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:4287
Projected Sales: 4360
TY Dinner Sales: 3719
+/- : -13% off LY and -%641
Weather: Hot and bothersome.
Any Special events going on?: Not that I'm aware of. Is there an events calendar that I'm missing or can look at?
Who worked?: Krystin, Jason Camacho, Alex Kate and Myself (Dusten) CL. Jason SA and Hiroe
Flow of Business, Cuts and Ticket Times: Kinda slow. Cameron had to leave because she was very ill. Kate mentioned the Cameron had not felt well all day. She asked me if I'd be willing to take over the manager duties tonight. She left at 8pm. Elizabeth, it'd be nice if you could go back and change my clock-in code to manager from 8pm on. I wasn;t able to do it with open tables and I'm not that familiar with how that works. Cut Alex and Kate at 8:50pm. Camacho offered to stay on longer. Cut him at 9:30pm. Krystin and I stayed on till close. I needed someone to catch the slack as I checked out servers. There were complaints from our VIP's about the rice. I also had an Asian family sit at the sushi bar, order 4 Kome-set and also say that the kitchen rice was off. They said the sushi rice was great. I didn't have much time to be in manager-mode while serving tables. I just apologized and threw discounts at them.
Krystin had a table, A4 that complained of several dead flies on the window sill. I believe the woman's, direct quote was, "I'm not a germ-o-phobe, but that is disgusting." I gave them a 50% recovery discount and sent them 2 spicy scallops for dessert. They ate everything. Their ticket ended up being $30-something after the discount. They left Krystin $10. Finger's crossed that one doesn't end up on yelp. I reminded Ruth that the dead flies need to be cleaned before we open. Had a couple of different people seat themselves at the sushi bar. Don't know if they snuck past her or if she wasn't at the stand. There was a guy that stood up there waiting to be helped. I had a few tables and rice/fly issues. I assured him, "someone will be right with [him]." It was 9:40pm, Ruth was doing side work. Asked her if she was going to do that before she is cut, she needs to keep an eye out for tables walking in.
Any VIP's in? Masa and Yoshi from Uchi.
Comps of note: Took 4 Kome-sets off of a family that sat at the sushi bar. The rice was crunchy. Got the same complaint from Masa. It was Jason's table. By this time Cameron had already left. I know he threw them some kind of discount- FNF or SIN I think it was. Also the 50% off for A4.
R&M needs?: We need new outdoor fly-traps for the dumpster area.
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:4287
Projected Sales: 4360
TY Dinner Sales: 3719
+/- : -13% off LY and -%641
Weather: Hot and bothersome.
Any Special events going on?: Not that I'm aware of. Is there an events calendar that I'm missing or can look at?
Who worked?: Krystin, Jason Camacho, Alex Kate and Myself (Dusten) CL. Jason SA and Hiroe
Flow of Business, Cuts and Ticket Times: Kinda slow. Cameron had to leave because she was very ill. Kate mentioned the Cameron had not felt well all day. She asked me if I'd be willing to take over the manager duties tonight. She left at 8pm. Elizabeth, it'd be nice if you could go back and change my clock-in code to manager from 8pm on. I wasn;t able to do it with open tables and I'm not that familiar with how that works. Cut Alex and Kate at 8:50pm. Camacho offered to stay on longer. Cut him at 9:30pm. Krystin and I stayed on till close. I needed someone to catch the slack as I checked out servers. There were complaints from our VIP's about the rice. I also had an Asian family sit at the sushi bar, order 4 Kome-set and also say that the kitchen rice was off. They said the sushi rice was great. I didn't have much time to be in manager-mode while serving tables. I just apologized and threw discounts at them.
Krystin had a table, A4 that complained of several dead flies on the window sill. I believe the woman's, direct quote was, "I'm not a germ-o-phobe, but that is disgusting." I gave them a 50% recovery discount and sent them 2 spicy scallops for dessert. They ate everything. Their ticket ended up being $30-something after the discount. They left Krystin $10. Finger's crossed that one doesn't end up on yelp. I reminded Ruth that the dead flies need to be cleaned before we open. Had a couple of different people seat themselves at the sushi bar. Don't know if they snuck past her or if she wasn't at the stand. There was a guy that stood up there waiting to be helped. I had a few tables and rice/fly issues. I assured him, "someone will be right with [him]." It was 9:40pm, Ruth was doing side work. Asked her if she was going to do that before she is cut, she needs to keep an eye out for tables walking in.
Any VIP's in? Masa and Yoshi from Uchi.
Comps of note: Took 4 Kome-sets off of a family that sat at the sushi bar. The rice was crunchy. Got the same complaint from Masa. It was Jason's table. By this time Cameron had already left. I know he threw them some kind of discount- FNF or SIN I think it was. Also the 50% off for A4.
R&M needs?: We need new outdoor fly-traps for the dumpster area.
86'd items/ need more?
Saturday PM 6/28/14
LY Dinner Sales: $5794
Projected Sales:$6772
TY Dinner Sales:$6850 ($128 over projected)
+/- :18% over last year dinner and 15% up from the whole day!
Weather:Today was hot, humid and overcast
Any Special events going on?:World cup stuff, Keep Austin Weird 5k
Who worked?:Jason C, Alex, Naoto, Miho, Dusten, Krysten (H), Julie (H), Lindsey (CT), Hiroe (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
There was in incident this evening involving a reservation for a table of 10. When I was looking over the reservation book I noticed a party of 10 coming in at 5:30pm. This is my fault...I should have been more clear with the party because I was under the impression that this was the group who booked the reservation. It wasn't. About 15 minutes later the real reservation showed up...The first party was very nice and I explained to them how it was my misunderstanding that the were not actually the party who booked the room, and was just a walk in, even though they made it seem like they made the reservation...I just think it was confusion on all parts! The real reservation brought cake and party hats and specifically came to Kome to celebrate this birthday. so I humbly asked the first party to move to the back B's which they graciously did, and understandingly so. It was lucky this happened when we just opened up so it was a quick and easy move.I sent them 2 glasses of sake (split into 6 glasses) as an apology! They were very sweet and say they come here a lot and will continue to do so...could have been worse.
We stared out slow (for a saturday night) at 8:15 went on a wait until 9:45pm. Nothing was ever out of control (ticket times, waiting times). I went 3 on at 10, everything ran smoothly. I think the 5k
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday, June 28, 2014
Saturday AM 6.28.14
LY Lunch Sales:$2316
Projected Sales:$2422
TY Lunch Sales:$2494
+/- : beat LY by 8% and beat Projected by $72!!!
Weather: Sunny, warm, humid. ugh
Any Special events going on?:Keep Austin Weird Fest from 2pm-10pm, also the Red, White and Blue Ball is going on in East Austin near Circuit of the Americas, as well as 2 world cup games, Brazil V Chile@11am and Colombia v. Uruguay at 3pm. That is the schedule for the rest of the week, also. Games at 11am and 3pm. So not much affect on dinner business, but likely we will have slower lunches, which I will project the sales for.
Who worked?:
Lunch: Stephanie, Camacho, Johnny, Sophia CL. Ruthie host, Joaquin SA, Hiroe FR (both doubles)
Flow of Business, Cuts and Ticket Times:
Same as always. Starts kinda busy and you think you're gonna get a pop, then it fizzles out. At least it's consistent. We stayed semi-busy all afternoon, until 2pm that is. And that is when the pop came. Two 6-tops walked in, along with a handful of other tables. We went on a small 15 minute wait until about 2:30 and then it cooled off, and emptied out. The kitchen got hit really really hard towards that final push at 2pm which resulted in some 30 minute noodle ticket times. Other than that nothing much else to speak of.
Any VIP's in?
Karen, Chi & Family, Hamachi man.
Comps of note:
Comp'd 2 Gyozas for the party room because of an excessively long ticket time.
R&M needs?:
There are 2 highchairs that have strap issues. One has no adjoining strap any more, due to one angry baby (??) and the other highchair had a strap that broke, but I've jerryrigged it for the time being until another Hulk baby sits in it. So, just FYI we might be losing 2 highchairs soon. I looked at webstaurant.com and they're only $19 a piece, so if we need to order some soon we can, at a low cost.
86'd items/ need more?
Projected Sales:$2422
TY Lunch Sales:$2494
+/- : beat LY by 8% and beat Projected by $72!!!
Weather: Sunny, warm, humid. ugh
Any Special events going on?:Keep Austin Weird Fest from 2pm-10pm, also the Red, White and Blue Ball is going on in East Austin near Circuit of the Americas, as well as 2 world cup games, Brazil V Chile@11am and Colombia v. Uruguay at 3pm. That is the schedule for the rest of the week, also. Games at 11am and 3pm. So not much affect on dinner business, but likely we will have slower lunches, which I will project the sales for.
Who worked?:
Lunch: Stephanie, Camacho, Johnny, Sophia CL. Ruthie host, Joaquin SA, Hiroe FR (both doubles)
Flow of Business, Cuts and Ticket Times:
Same as always. Starts kinda busy and you think you're gonna get a pop, then it fizzles out. At least it's consistent. We stayed semi-busy all afternoon, until 2pm that is. And that is when the pop came. Two 6-tops walked in, along with a handful of other tables. We went on a small 15 minute wait until about 2:30 and then it cooled off, and emptied out. The kitchen got hit really really hard towards that final push at 2pm which resulted in some 30 minute noodle ticket times. Other than that nothing much else to speak of.
Any VIP's in?
Karen, Chi & Family, Hamachi man.
Comps of note:
Comp'd 2 Gyozas for the party room because of an excessively long ticket time.
R&M needs?:
There are 2 highchairs that have strap issues. One has no adjoining strap any more, due to one angry baby (??) and the other highchair had a strap that broke, but I've jerryrigged it for the time being until another Hulk baby sits in it. So, just FYI we might be losing 2 highchairs soon. I looked at webstaurant.com and they're only $19 a piece, so if we need to order some soon we can, at a low cost.
86'd items/ need more?
Friday 6.27.14
LY Lunch Sales:$1557
Projected Sales: $1945
TY Lunch Sales: $2332
+/- : over LY by 50%! and over projected by $387
LY Dinner Sales: $5683
Projected Sales: $6874
TY Dinner Sales:$6530
+/- :over LY by 15% and missed projected by (-$344)
For the day we beat LY by 22% and beat projected by $43!!
Weather:Sunny and humid. Breezy. Overcast in the AM
Any Special events going on?: No world cup today
Who worked?:
Lunch: Johnny, Lindsey, Lynn cl. Krysten host Hiroe fr, Joaquin SA
Projected Sales: $1945
TY Lunch Sales: $2332
+/- : over LY by 50%! and over projected by $387
LY Dinner Sales: $5683
Projected Sales: $6874
TY Dinner Sales:$6530
+/- :over LY by 15% and missed projected by (-$344)
For the day we beat LY by 22% and beat projected by $43!!
Weather:Sunny and humid. Breezy. Overcast in the AM
Any Special events going on?: No world cup today
Who worked?:
Lunch: Johnny, Lindsey, Lynn cl. Krysten host Hiroe fr, Joaquin SA
Dinner: Alex, Johnny, Joel, Jason, Dusten CL. Kaori FR, Jason SA, Julie/Krysten host. Lindsey CT/Lina TR
Flow of Business, Cuts and Ticket Times:
Flow of Business, Cuts and Ticket Times:
Lunch: busy from the start. On a wait at 11:50 and stayed on a wait until 1:05. It's was a nice steady flow and I was nervous that with only 3 servers on, something would get missed, but everyone handled their sections great and Lindsey was a pre-bussing pro!! She wins the award for best per bussing today. Only had glasses and napkins left on all of her tables. Ticket times were all good and under 20 minutes too. Great job everyone!
Dinner: A great Friday night. Went on a wait at 6:40, and didn't come off the wait until 10:30. Had a lot of 2 tops, both reservations were sat on time, and the cocktail rang up $600. Lindsey said that she made a lot of the sake-cocktail drinks, and feels that they are really taking off. So I was excited to hear that. Ticket times were stellar at the sushi bar, but a little longer from kitchen tonight due to Jeanne on saute, and Steve on fry (not AM Steven but regular Steve...he's just slow in general) Nothing was too too long but I did have some 15 minute edamame orders tonight, which was a little cause for concern. I guess just making sure those are the first things that are dropped because people order them expecting them to come out quickly.
Any VIP's in?
None for lunch (that I recognized) But let me pull out my list from dinner: Carlos & Rachel. Amy & Bill. Matt & Michelle and baby. Shane (neighbor) & lady friend...hmmm I think that covers it. Oh and a friend of mine that I went to Honduras with was in with a regular in the party room. And then the second party room party was a guy I worked with at The Highball & NxNW waaaaay back in the day.
Comps of note:
Didn't do any across the board FNF discounts, but I did buy some regulars some pieces here and there along the course of the night.
R&M needs?:
86'd items/ need more?
Dinner: A great Friday night. Went on a wait at 6:40, and didn't come off the wait until 10:30. Had a lot of 2 tops, both reservations were sat on time, and the cocktail rang up $600. Lindsey said that she made a lot of the sake-cocktail drinks, and feels that they are really taking off. So I was excited to hear that. Ticket times were stellar at the sushi bar, but a little longer from kitchen tonight due to Jeanne on saute, and Steve on fry (not AM Steven but regular Steve...he's just slow in general) Nothing was too too long but I did have some 15 minute edamame orders tonight, which was a little cause for concern. I guess just making sure those are the first things that are dropped because people order them expecting them to come out quickly.
Any VIP's in?
None for lunch (that I recognized) But let me pull out my list from dinner: Carlos & Rachel. Amy & Bill. Matt & Michelle and baby. Shane (neighbor) & lady friend...hmmm I think that covers it. Oh and a friend of mine that I went to Honduras with was in with a regular in the party room. And then the second party room party was a guy I worked with at The Highball & NxNW waaaaay back in the day.
Comps of note:
Didn't do any across the board FNF discounts, but I did buy some regulars some pieces here and there along the course of the night.
R&M needs?:
86'd items/ need more?
Thursday, June 26, 2014
Thurs 6.26.14
LY Lunch Sales: $1918
Projected Sales: $1341
TY Lunch Sales: $945
+/- : down 51% over LY and missed proj by $396
LY Dinner Sales: $4797
Projected Sales: $4842
TY Dinner Sales: $5066
+/- : up over LY by 6% and beat Projected by $224. Still down 10% for the day though. :(
Weather: Rainy off and on all day. Rain, Sunshine, Rain, Sunshine
Any Special events going on?:
US vs. Germany World Cup at 11am- we lost :(
Other world cup festivities during the daytime
Also, it's Tiki Week, so there's that
Who worked?:
Lunch: Sophia, Joel & Lynn CL. Ruthie host, Jason SA, Lina FR
Dinner: Sophia, Joel, Kate, Naoto, Dusten CL. Ruthie host, Joaquin SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch was slow all day, I think probably because of the US World Cup game. Not much to talk about really. Cut Joel at 12:45 and Sophia at1:30 and ran with Lynn to close. No long tickets, no issues to speak of. On a side note, on Tuesday of last year we only did $983 in lunch sales & $2761 in dinner sales, which was why I decided to close for the employee party. Now I know what a $983 lunch feels like. Ooooph.
Dinner: Had about 6 or 7 tables in for happy hour, which was a nice and then by 7pm or so we went on a wait. Had A LOT of large parties tonight. 6's and 5's, and one 8 top that called ahead but there was nothing we could really do for them until they arrived. They were from Moonshine celebrating a friends bday so I gave them a 10% discount in the end. They waited an hour for their table and were great about it. Ruthie was very busy at the host stand so I cocktailed for a few hours. Nothing too intense, but I did make quite a few of those new sake-cocktails, woohoo!! The night was overall very smooth. No long ticket times or missed items. Happy faces all around. Cut Sophia at 9 and went down to 2 on at 9:20
Any VIP's in?
Met a new regular named Phyllis. She's about my height, dark hair, probably late 30's mid 40's, and has a bit of a belly. But really nice. She use to live in NYC on 9th and University :)
Phil and Phyllis from next door were in for dinner. They're so sweet.
Comps of note:
Did 50% off rolls for employees in the AM to give Andrew some practice. I comp'd it to Emp Day Off. And the 10% off FNF for Moonshine
R&M needs?:
The linen locker came in and is in place! Hopefully this will help cut down on the flies. vince also has the bug light to install near the dumpster so hopefully our fly troubles will soon dissolve.
86'd items/ need more?
Kinako- Where do we order more from?
Cameron, on the next order for house red, can you order their pinot noir (we already have some) I want to switch over to that as our house red during the summer.
Projected Sales: $1341
TY Lunch Sales: $945
+/- : down 51% over LY and missed proj by $396
LY Dinner Sales: $4797
Projected Sales: $4842
TY Dinner Sales: $5066
+/- : up over LY by 6% and beat Projected by $224. Still down 10% for the day though. :(
Weather: Rainy off and on all day. Rain, Sunshine, Rain, Sunshine
Any Special events going on?:
US vs. Germany World Cup at 11am- we lost :(
Other world cup festivities during the daytime
Also, it's Tiki Week, so there's that
Who worked?:
Lunch: Sophia, Joel & Lynn CL. Ruthie host, Jason SA, Lina FR
Dinner: Sophia, Joel, Kate, Naoto, Dusten CL. Ruthie host, Joaquin SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch was slow all day, I think probably because of the US World Cup game. Not much to talk about really. Cut Joel at 12:45 and Sophia at1:30 and ran with Lynn to close. No long tickets, no issues to speak of. On a side note, on Tuesday of last year we only did $983 in lunch sales & $2761 in dinner sales, which was why I decided to close for the employee party. Now I know what a $983 lunch feels like. Ooooph.
Dinner: Had about 6 or 7 tables in for happy hour, which was a nice and then by 7pm or so we went on a wait. Had A LOT of large parties tonight. 6's and 5's, and one 8 top that called ahead but there was nothing we could really do for them until they arrived. They were from Moonshine celebrating a friends bday so I gave them a 10% discount in the end. They waited an hour for their table and were great about it. Ruthie was very busy at the host stand so I cocktailed for a few hours. Nothing too intense, but I did make quite a few of those new sake-cocktails, woohoo!! The night was overall very smooth. No long ticket times or missed items. Happy faces all around. Cut Sophia at 9 and went down to 2 on at 9:20
Any VIP's in?
Met a new regular named Phyllis. She's about my height, dark hair, probably late 30's mid 40's, and has a bit of a belly. But really nice. She use to live in NYC on 9th and University :)
Phil and Phyllis from next door were in for dinner. They're so sweet.
Comps of note:
Did 50% off rolls for employees in the AM to give Andrew some practice. I comp'd it to Emp Day Off. And the 10% off FNF for Moonshine
R&M needs?:
The linen locker came in and is in place! Hopefully this will help cut down on the flies. vince also has the bug light to install near the dumpster so hopefully our fly troubles will soon dissolve.
86'd items/ need more?
Kinako- Where do we order more from?
Cameron, on the next order for house red, can you order their pinot noir (we already have some) I want to switch over to that as our house red during the summer.
Wednesday, June 25, 2014
6/25/14 Wednesday Recap
LY Lunch Sales:
Projected Sales:
TY Lunch Sales: 1369
+/- : numbers on the Comparisons spreadsheet were mixed up a bit. Rather than make it worse trying to fix it I'm just leaving it for someone more versed in Excel.
LY Dinner Sales:
Projected Sales:
TY Dinner Sales: 4101
+/- :
Weather: Rainy start then sunny and humid
Any Special events going on?: Some soccer thing.
Who worked?: LUNCH: Joel, Lindsey and Lynn
Flow of Business, Cuts and Ticket Times: LUNCH: pretty slow. Modest pop to start then basically fizzled. Went 2 on at 1pm and just Lynn at 1:30. Joaquin expressed an interest in working other positions beyond SA-ing. I told him that he needs to do his current job better than anyone first and then start to learn the menu.
DINNER: steady. He went on a wait at 7:15. Never really backed up too much though. Had a 7 top walk in. They had to wait a bit as there seemed to be campers in everyone's sections.
I was pretty impressed with Krystin tonight. She sold several specials and I saw a couple of sake flights on her early tables. She spent a lot of time talking to her tables, explaining the menus. Kate received very high praise from her last table. I talked them for a good minute or two. They let her order for them and they said her service made the meal special. We went 3 on just before 9. Stephanie also mentioned not wanting to split up the sushi bar so I let her take A5. Sophia took the remaining A's, and Krystin had the remaining B's. 2 on not too much later and Just Steph by 9:40.
Any VIP's in? LUNCH: Kindo.
Dinner: John is trying to beat Kindo-san's 200+ visits. Christine and Justin. They mentioned they are getting married on the 4th of July. Christine has the party room reserved for her bachelorette party here this Friday. Some friends of Sophia came in. Several regulars I recognized. Spoke with one for a while. Her name is Allie. I know I have served her in the past. Neal came in with a friend.
Comps of note: FNF discount for Sophia's friend.
R&M needs?: Missing the quail egg button. Had the servers just use the open sushi and type it in the modifier. Spoke with Jack about the various points on the paving of the parking lot.... puddles and ridges. I think it is actually good it rained so that we could catch those things early. One line didn't get painted on the 50th St. side of the lot because a customer had left their car parked there..
86'd items/ need more? Out of Cava.
Projected Sales:
TY Lunch Sales: 1369
+/- : numbers on the Comparisons spreadsheet were mixed up a bit. Rather than make it worse trying to fix it I'm just leaving it for someone more versed in Excel.
LY Dinner Sales:
Projected Sales:
TY Dinner Sales: 4101
+/- :
Weather: Rainy start then sunny and humid
Any Special events going on?: Some soccer thing.
Who worked?: LUNCH: Joel, Lindsey and Lynn
Flow of Business, Cuts and Ticket Times: LUNCH: pretty slow. Modest pop to start then basically fizzled. Went 2 on at 1pm and just Lynn at 1:30. Joaquin expressed an interest in working other positions beyond SA-ing. I told him that he needs to do his current job better than anyone first and then start to learn the menu.
DINNER: steady. He went on a wait at 7:15. Never really backed up too much though. Had a 7 top walk in. They had to wait a bit as there seemed to be campers in everyone's sections.
I was pretty impressed with Krystin tonight. She sold several specials and I saw a couple of sake flights on her early tables. She spent a lot of time talking to her tables, explaining the menus. Kate received very high praise from her last table. I talked them for a good minute or two. They let her order for them and they said her service made the meal special. We went 3 on just before 9. Stephanie also mentioned not wanting to split up the sushi bar so I let her take A5. Sophia took the remaining A's, and Krystin had the remaining B's. 2 on not too much later and Just Steph by 9:40.
Any VIP's in? LUNCH: Kindo.
Dinner: John is trying to beat Kindo-san's 200+ visits. Christine and Justin. They mentioned they are getting married on the 4th of July. Christine has the party room reserved for her bachelorette party here this Friday. Some friends of Sophia came in. Several regulars I recognized. Spoke with one for a while. Her name is Allie. I know I have served her in the past. Neal came in with a friend.
Comps of note: FNF discount for Sophia's friend.
R&M needs?: Missing the quail egg button. Had the servers just use the open sushi and type it in the modifier. Spoke with Jack about the various points on the paving of the parking lot.... puddles and ridges. I think it is actually good it rained so that we could catch those things early. One line didn't get painted on the 50th St. side of the lot because a customer had left their car parked there..
86'd items/ need more? Out of Cava.
Monday, June 23, 2014
Monday AM&PM 6/23/14
LY Lunch Sales: $1506
Projected Sales: $1668
TY Lunch Sales: $1430 (-$238)
+/- : -5% from LY
LY Dinner Sales: $3378
Projected Sales: $3662
TY Dinner Sales: $4056($349)
+/- : 20% over LY
Weather: Stormed in the morning but cleared up and was nice in the afternoon and evening
Any Special events going on?: World cup Brazil game
Who worked?:
AM: Alex, Krystin (train), Joel, Jason, Kate, Hiroe(FR), Ruth (H)
PM: Kate, Jason, Miho, Sophia, Taylor, Joaquin (FR), Kaori (FR), Ruth (H)
Flow of Business, Cuts and Ticket Times:
AM:
This morning was very slow. I made cuts at 12:30pm and went 2 on. I kept Alex on since she was training Krystin and wanted to make sure she got everything she needed to know on her last day of server training. Alex is an excellent teacher and her and Krystin made a great team today and Krystin really excelled. She seemed a little shy when working alone but I think she just has to get her own script down and the confidence will come soon.
It picked up very slightly towards the end of lunch, which was good because Krystin and Alex were sharing all the tables. We forgot to do a training meal for them and when we remembered it was already last call so I owe each of them one.
PM:
Tonight started off very slow. We went on a short wait at 7:30. I went 3 on at 8pm which worked out very well. Taylor, Sophia and Miho stayed busy and had a good consistent flow of business. Sophia got a little in the weeds after she got the party room and double sat by Ruth, and by pushy customers who wanted to sit in specific areas. She quickly recovered and got into her groove and did a great job. The 3 of them make a very strong closing team.
Any VIP's in?
Comps of note:
Meal comps might be high because I comped them from yesterday but never settled the check apparently. Ill make sure I am double checking my screen at the end of day to make sure I closed everything out.
R&M needs?:
86'd items/ need more?
Side note:
Chris Booth, our Hitachino rep, has confirmed he will have all the beers I have selected for the promotion. I made cards for the promotion which are getting delivered to Kome tomorrow (6/24/14) and I plan to set up the display tomorrow to start advertising the prizes :)
Projected Sales: $1668
TY Lunch Sales: $1430 (-$238)
+/- : -5% from LY
LY Dinner Sales: $3378
Projected Sales: $3662
TY Dinner Sales: $4056($349)
+/- : 20% over LY
Weather: Stormed in the morning but cleared up and was nice in the afternoon and evening
Any Special events going on?: World cup Brazil game
Who worked?:
AM: Alex, Krystin (train), Joel, Jason, Kate, Hiroe(FR), Ruth (H)
PM: Kate, Jason, Miho, Sophia, Taylor, Joaquin (FR), Kaori (FR), Ruth (H)
Flow of Business, Cuts and Ticket Times:
AM:
This morning was very slow. I made cuts at 12:30pm and went 2 on. I kept Alex on since she was training Krystin and wanted to make sure she got everything she needed to know on her last day of server training. Alex is an excellent teacher and her and Krystin made a great team today and Krystin really excelled. She seemed a little shy when working alone but I think she just has to get her own script down and the confidence will come soon.
It picked up very slightly towards the end of lunch, which was good because Krystin and Alex were sharing all the tables. We forgot to do a training meal for them and when we remembered it was already last call so I owe each of them one.
PM:
Tonight started off very slow. We went on a short wait at 7:30. I went 3 on at 8pm which worked out very well. Taylor, Sophia and Miho stayed busy and had a good consistent flow of business. Sophia got a little in the weeds after she got the party room and double sat by Ruth, and by pushy customers who wanted to sit in specific areas. She quickly recovered and got into her groove and did a great job. The 3 of them make a very strong closing team.
Any VIP's in?
Comps of note:
Meal comps might be high because I comped them from yesterday but never settled the check apparently. Ill make sure I am double checking my screen at the end of day to make sure I closed everything out.
R&M needs?:
86'd items/ need more?
Side note:
Chris Booth, our Hitachino rep, has confirmed he will have all the beers I have selected for the promotion. I made cards for the promotion which are getting delivered to Kome tomorrow (6/24/14) and I plan to set up the display tomorrow to start advertising the prizes :)
Sunday, June 22, 2014
Sunday AM & PM
LY Lunch Sales: $1570
Projected Sales: $1624
TY Lunch Sales: $1345 (-$279 from projected)
+/- : -14% down from last year
LY Dinner Sales: $4637
Projected Sales: $3981
TY Dinner Sales: $3312 (-$669 from projected)
+/- : -29% from last year
-25% down from the whole day last year
Weather: warm but overcast the whole day. It looked like it was going to rain all day.
Any Special events going on?: World Cup. US vs Portugal
Who worked?:
AM: Lindsey, Alex, Joel, Kate, Ruth (H), Jason (SA), Lina (FR)
PM: Lindsey, Alex, Joel, Dusten, Jason, Krystin (H), Jason (SA), Hiroe (FR)
AM:
This morning was very slow. It had looked like it was going to rain so maybe that's why there wasn't a lot of people coming out....I went 2 on at 2, and we never really finished with a big pop.
PM:
A man came in at 7pm and needed a table for 3. Krystin was seating a table so I was at the host stand. I asked if the rest of the party was here and he said no, but then insisted..well demanded, that he was to be sat before his party arrived because he has work to do. I explained to him our policy, again, and he demanded a table, again. I told him I would appreciate it if he would wait in the waiting area and he turned around and stormed out so angrily and fast he pushed the door open so hard it slammed against the wall. He came back 2 minutes later, still extremely flustered and yelled from the door he wont be back!!
I just received an email through the Kome email list and what he stated of the events that which transpired were 100% false. He was rude and pushy and angry and said he needed to work at a big table, not that he was tired hungry and thirsty....I didn't refuse him our service I just explained to him our policy. (I might have refused him our service if he came back after he pushed the door open so hard it hit the wall outside super hard)
3 on at 8:30. We picked up at 8 and went on a one table wait but we stayed pretty full the rest on the night. at 9 I went to 2
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
John came in and enjoyed his dinner.
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales: $1624
TY Lunch Sales: $1345 (-$279 from projected)
+/- : -14% down from last year
LY Dinner Sales: $4637
Projected Sales: $3981
TY Dinner Sales: $3312 (-$669 from projected)
+/- : -29% from last year
-25% down from the whole day last year
Weather: warm but overcast the whole day. It looked like it was going to rain all day.
Any Special events going on?: World Cup. US vs Portugal
Who worked?:
AM: Lindsey, Alex, Joel, Kate, Ruth (H), Jason (SA), Lina (FR)
PM: Lindsey, Alex, Joel, Dusten, Jason, Krystin (H), Jason (SA), Hiroe (FR)
AM:
This morning was very slow. It had looked like it was going to rain so maybe that's why there wasn't a lot of people coming out....I went 2 on at 2, and we never really finished with a big pop.
PM:
A man came in at 7pm and needed a table for 3. Krystin was seating a table so I was at the host stand. I asked if the rest of the party was here and he said no, but then insisted..well demanded, that he was to be sat before his party arrived because he has work to do. I explained to him our policy, again, and he demanded a table, again. I told him I would appreciate it if he would wait in the waiting area and he turned around and stormed out so angrily and fast he pushed the door open so hard it slammed against the wall. He came back 2 minutes later, still extremely flustered and yelled from the door he wont be back!!
I just received an email through the Kome email list and what he stated of the events that which transpired were 100% false. He was rude and pushy and angry and said he needed to work at a big table, not that he was tired hungry and thirsty....I didn't refuse him our service I just explained to him our policy. (I might have refused him our service if he came back after he pushed the door open so hard it hit the wall outside super hard)
3 on at 8:30. We picked up at 8 and went on a one table wait but we stayed pretty full the rest on the night. at 9 I went to 2
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
John came in and enjoyed his dinner.
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday PM 6/21/14
LY Dinner Sales:$6235
Projected Sales: $6681
TY Dinner Sales: $6253 ($18)
+/- : 0% difference from LY
4% for the whole day
Weather: nice and warm
Any Special events going on?: World cup
Who worked?: Kate, Joel, Alex, Naoto, Dusten,, Lina (H), Julie (H), Hiroe (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Tonight we started off pretty busy with a lot of families coming out to eat early. Lina and Julie made a good hosting team together. I did have to coach that when there are 4 adults with a baby and they need a highchair, the highchair never goes on the end of a table in the walkway. I had to explain this because what if someone bumps into it, especially if they have it flipped over for the carrier...I told them to always tuck it on an inner side.
Kate has brought it up to me that she doesn't necessary "need" to work weekends, and she sent an email out today trying to get her shift covered but couldn't. She seemed out of it today and a little snappy towards other employees. She didn't seem like she was engaging the customers either...I hope full this was just today and not an all the time thing.
After the family rush died down I had a 9 top walk in. We were pretty slow and didn't even go on wait until 9:15 pm until 10:30. I went 3 on at 8:40. I could have only cut one person but at the time we were so slow I wanted to cut 2. Everyone stepped up and stayed busy and still had time to talk with their customers and give their tables 100%.
Dusten had an issue with one table tonight. A5 and B1. A5 was paying out when B1 was in the beginning/middle of their meal and somehow B1's check got dropped to A5, and A5 paid that thinking it was their own ($28.69 less) and left, and Dustin didn't realize this mistake until they were gone. I don't feel like this has ever happened (at least to the point when paying on a different table ) but I told everyone to be extremely careful when closing out checks.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday, June 21, 2014
SaturdayAM 6.20.14
LY Lunch Sales: $1803
Projected Sales: $1845
TY Lunch Sales: $2117
+/- : up 17% over LY, and over $272 projected
Weather: Sunny, humid and warm again.
Any Special events going on?: Still the World Cup
Who worked?:
Sophia CL, Lindsey and Joel. Lina host, Kaori (a.k.a- go through!) FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
Lunch started slow. Real slow. We finally picked up around 1:15, but then it cleared out around 2, so I cut Joel (actually 1:50 to be exact) and then we got about 6 tables walk in all at once, a 5-top, a 6-top, two 2-tops a 3-top and a 4-top. So they got really busy for a quick burst, but it mellowed out after that. It was so bizarre how literally everyone walked in together. For a moment the lobby was full and menacing. But they handled it well.
Any VIP's in?
Steven, the bar manager at Contigo. As well as Cassie, a head bartender at Contigo. Both in at different times with other people. Contigo loves us :)
Comps of note:
R&M needs?:
Also, not sure if I mentioned it yesterday but Prudential is ordering a shed for us to put the linen bags in, and it will cost us $3.50 a week. Hope everyone is okay with that. And as far as the grease trap being moved, Vince, I think once we get the parking lot repaved, and that area next to the dumpster smoothed out, we could potentially expand the gate a bit and house everything in there: dumpster, grease trap & Linen box.
86'd items/ need more?
Projected Sales: $1845
TY Lunch Sales: $2117
+/- : up 17% over LY, and over $272 projected
Weather: Sunny, humid and warm again.
Any Special events going on?: Still the World Cup
Who worked?:
Sophia CL, Lindsey and Joel. Lina host, Kaori (a.k.a- go through!) FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
Lunch started slow. Real slow. We finally picked up around 1:15, but then it cleared out around 2, so I cut Joel (actually 1:50 to be exact) and then we got about 6 tables walk in all at once, a 5-top, a 6-top, two 2-tops a 3-top and a 4-top. So they got really busy for a quick burst, but it mellowed out after that. It was so bizarre how literally everyone walked in together. For a moment the lobby was full and menacing. But they handled it well.
Any VIP's in?
Steven, the bar manager at Contigo. As well as Cassie, a head bartender at Contigo. Both in at different times with other people. Contigo loves us :)
Comps of note:
R&M needs?:
Also, not sure if I mentioned it yesterday but Prudential is ordering a shed for us to put the linen bags in, and it will cost us $3.50 a week. Hope everyone is okay with that. And as far as the grease trap being moved, Vince, I think once we get the parking lot repaved, and that area next to the dumpster smoothed out, we could potentially expand the gate a bit and house everything in there: dumpster, grease trap & Linen box.
86'd items/ need more?
Friday 6/20/14 PM
LY Dinner Sales: $5628
Projected Sales: $6235 ($507)
TY Dinner Sales: $6742
+/- : 20% over LY sales, 16% up for the whole day
Weather: hot
Any Special events going on?: World cup
Who worked?: Joel, Taylor, Alex, Lindsey, Dusten, Kaori (FR), Jason (SA), Krystin (CT)
Flow of Business, Cuts and Ticket Times:
Tonight was very busy.. At 6:30 we were full and on wait and we didn't get off wait until 10:15pm, 10:30 due to 2 incomplete parties. We had a good mix of 2 tops and bigger parties but towards the middle to end of the night it was all 4 tops or bigger. At 8 we had a 13 top walk in. I told them it would be an hour wait and they were happy enjoying drinks in the lobby. I put them in the back B's.
We had a 1 hour wait still at 10 so my cuts were kind of late but I didn't want to compromise the service so in the end it worked out well. 10:30 we went 3 on.
ticket times were on. Today was definitely a kitchen day, oppose to a sushi day. The kitchen had 40 minute ticket times for tori teba (for a little bit) but they were doing the best they could with the space (in fryer) that they have. they cant over load it and they had so many tickets that's what was happening. They quickly recovered and then ticket times were normal.
Any VIP's in?
Comps of note:
R&M needs?:
hung a fly trap over A4 for the night which needs to come down in the morning. Vince is going to buy the other kind of fly trap for FOH instead of the hanging one so it can be reused, but I put this up for now just to hopefully catch some.
86'd items/ need more?
Friday, June 20, 2014
Friday AM 6.20.14
LY Lunch Sales: $1807
Projected Sales: $2111
TY Lunch Sales: $1907
+/- : Beat LY by 6% and missed projected by $204
Weather: Humid as all hell
Any Special events going on?: World Cup, still
Who worked?:
Alex, Sophia- TR Krysten, Lynn CL Lina host, Hiroe FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
Lunch was fairly busy, we went on a wait around 12:30. With 3 on I was a little nervous, but the girls handled it well. No hiccups except for one void on a tamago. Kristin Bell from the Alamo drafthouse came in for lunch and to pick up the promo cards and the invoice. So I gave them the SIN discount. But other than that and makani and BOH/Sushi meals there were no other comps.
The health inspector came back to check on the low-boy cooler that was detained. Vince was using it but had everything on ice inside, so he was just using it for space sake. She was pretty pissed and almost fined us and shut us down due to it, but Vince pled his case with enough logic (because, honestly, it made sense!!!) that she let us go. But in the future, if they detain anything (which hopefully the won't have to) we can not use it in any capacity, Nothing in it whatsoever. Vince can elaborate since he spend a little more time with her. But she arrived at 1:30, so it was while we were still hustling and bustling.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales: $2111
TY Lunch Sales: $1907
+/- : Beat LY by 6% and missed projected by $204
Weather: Humid as all hell
Any Special events going on?: World Cup, still
Who worked?:
Alex, Sophia- TR Krysten, Lynn CL Lina host, Hiroe FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
Lunch was fairly busy, we went on a wait around 12:30. With 3 on I was a little nervous, but the girls handled it well. No hiccups except for one void on a tamago. Kristin Bell from the Alamo drafthouse came in for lunch and to pick up the promo cards and the invoice. So I gave them the SIN discount. But other than that and makani and BOH/Sushi meals there were no other comps.
The health inspector came back to check on the low-boy cooler that was detained. Vince was using it but had everything on ice inside, so he was just using it for space sake. She was pretty pissed and almost fined us and shut us down due to it, but Vince pled his case with enough logic (because, honestly, it made sense!!!) that she let us go. But in the future, if they detain anything (which hopefully the won't have to) we can not use it in any capacity, Nothing in it whatsoever. Vince can elaborate since he spend a little more time with her. But she arrived at 1:30, so it was while we were still hustling and bustling.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Thursday, June 19, 2014
Thurs 6.19.14
LY Lunch Sales: $1743
Projected Sales: $1483
TY Lunch Sales: $1405
+/- : down 19% from LY and missed projection by $78
LY Dinner Sales: $2871
Projected Sales: $3681
TY Dinner Sales: $4123
+/- : up 44% over LY, and $442 over projected
for the day: $4614 in sales, 20% over LY and $364 over projected
Weather: Humid and Sunny
Any Special events going on?:
world cup- Anyone know if Japan won?
Who worked?:
Lunch: Clair, Alex, Lynn CL. Joaquin SA, Krysten FR, Ruthie host
Dinner: Clair, Dusten TR Krysten, Naoto, Sophia, Taylor CL. Ruthie host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: A lot of the same that we've been seeing this week. Slow, steady. Never filled up. The 3 on worked out really well, everyone was busy, moving around and being productive. We're going to try 3 on next week on Tues-Thurs Lunches and see how it goes. I think as long as everyone hustles, and we have support staff on, we should be alright. Cut Clair at 1pm and went 2 on. The girls got a few more tables and were busy until the end, with no issues.
Dinner: Started slow but by 7pm we were full and on a small 20 minute wait. Lots of 2 tops. But it wasn't anything too hectic or crazy. The night was smooth. Average ticket times all around. No major issues. Clair was started to slack a little towards the end of the night, I think she was already on vacation in her mind. And Dusten pointed out another tray full of dirty plates that Jason left on a table to set another. So I will have to keep up on him about that. He usually takes a lot of reminding to get things right. He was like that a lot when he first started. Sophia also mentioned that she had to scrub a lot of water mold off the glass racks, especially in the back, so managers please be checking this out at the end of the night. Maybe it's something we need to add to the sidework sheet to make sure it's getting done.
Any VIP's in?
David and Ransom for dinner. Also the guy that usually comes in with his blonde daughter. He's a small skinny guy. I can't remember his name. He was in.
Comps of note:
My dad & Step-mom came in for dinner. they just flew in from NYC so I comp'd some stuff for them
R&M needs?:
86'd items/ need more?
Projected Sales: $1483
TY Lunch Sales: $1405
+/- : down 19% from LY and missed projection by $78
LY Dinner Sales: $2871
Projected Sales: $3681
TY Dinner Sales: $4123
+/- : up 44% over LY, and $442 over projected
for the day: $4614 in sales, 20% over LY and $364 over projected
Weather: Humid and Sunny
Any Special events going on?:
world cup- Anyone know if Japan won?
Who worked?:
Lunch: Clair, Alex, Lynn CL. Joaquin SA, Krysten FR, Ruthie host
Dinner: Clair, Dusten TR Krysten, Naoto, Sophia, Taylor CL. Ruthie host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: A lot of the same that we've been seeing this week. Slow, steady. Never filled up. The 3 on worked out really well, everyone was busy, moving around and being productive. We're going to try 3 on next week on Tues-Thurs Lunches and see how it goes. I think as long as everyone hustles, and we have support staff on, we should be alright. Cut Clair at 1pm and went 2 on. The girls got a few more tables and were busy until the end, with no issues.
Dinner: Started slow but by 7pm we were full and on a small 20 minute wait. Lots of 2 tops. But it wasn't anything too hectic or crazy. The night was smooth. Average ticket times all around. No major issues. Clair was started to slack a little towards the end of the night, I think she was already on vacation in her mind. And Dusten pointed out another tray full of dirty plates that Jason left on a table to set another. So I will have to keep up on him about that. He usually takes a lot of reminding to get things right. He was like that a lot when he first started. Sophia also mentioned that she had to scrub a lot of water mold off the glass racks, especially in the back, so managers please be checking this out at the end of the night. Maybe it's something we need to add to the sidework sheet to make sure it's getting done.
Any VIP's in?
David and Ransom for dinner. Also the guy that usually comes in with his blonde daughter. He's a small skinny guy. I can't remember his name. He was in.
Comps of note:
My dad & Step-mom came in for dinner. they just flew in from NYC so I comp'd some stuff for them
R&M needs?:
86'd items/ need more?
Wednesday, June 18, 2014
WED 6/18/14 Recap
LY Lunch Sales: 1352
Projected Sales: 1422
TY Lunch Sales: 1570
+/- : Up $218 from LY and up 16% over projected
LY Dinner Sales: 3408
Projected Sales: 3563
TY Dinner Sales: 5124
+/- : up $1716 from LY and up 50% over projected
Weather: Brief rain followed by humid hot sun.
Any Special events going on?: International Sushi Day
Who worked?:
LUNCH: Sophia training Krystin, Alex, and Lynn CL. Hiroe FR, Ruthie host and Jason SA. 3 on for lunch wasn't as bad as I thought. But a little heads up would help.
DINNER: Joel, Sophia, Alex training Krystin, Clair closing, Kaori FR, Azulina hosting.
Flow of Business, Cuts and Ticket Times: Lunch never really got out of hand. no wait. No complaints. 3 servers might be acceptable for a slower lunch with veteran servers. I don't feel the newer servers would handle it as well.
Dinner was busy... for a Wednesday it seemed. Alex had about 10 tables before the next server clocked in. We went on wait at 6:30 and didn't come off until 9:45. Sophia seemed to struggle a bit. She forgot a few items on an order for a table who claimed to be regulars. She owned up to it to them. They seemed to appreciate it but also sought me out to air their grievances. I gave them 20% off their ticket and $20 for their troubles. They left relatively happy and gave Sophia a generous tip. She had another table cancel their yaki-onigiris as they came out to the table. There was a 30 minute ticket time on them. As a server I would've taken them over to my table and tried to avoid asking the manager to void anything. As a manager I voided them, printed the ticket and delivered it myself and apologized for the delay. They seemed full and happy and just decided they didn't want anymore food. That they ordered. And we made.
I have to say that Alex and Clair really shined tonight. Everyone was a little frantic. Clair had a difficult table in the party room: 10 top with separate tickets plus the sushi bar. No comps from her that I recall. I don't know that I've ever seen her as a closer, but I'm a bit more confident in her abilities. Alex also hustled and got it done. I made sure Krystin stayed glued to her trainers and I feel Alex set a great example for her.
Any VIP's in? Mrs. McGuire came in for dinner with a group of friends. My good friend Krystal Craig, owner of Crave Chocolate came in with her husband and business partner for lunch. Both tables got FNF discounts.
Comps of note: 20% off Sophia's table for long wait time and the yaki-onigiri for the other folks.
R&M needs?:
86'd items/ need more?
Projected Sales: 1422
TY Lunch Sales: 1570
+/- : Up $218 from LY and up 16% over projected
LY Dinner Sales: 3408
Projected Sales: 3563
TY Dinner Sales: 5124
+/- : up $1716 from LY and up 50% over projected
Weather: Brief rain followed by humid hot sun.
Any Special events going on?: International Sushi Day
Who worked?:
LUNCH: Sophia training Krystin, Alex, and Lynn CL. Hiroe FR, Ruthie host and Jason SA. 3 on for lunch wasn't as bad as I thought. But a little heads up would help.
DINNER: Joel, Sophia, Alex training Krystin, Clair closing, Kaori FR, Azulina hosting.
Flow of Business, Cuts and Ticket Times: Lunch never really got out of hand. no wait. No complaints. 3 servers might be acceptable for a slower lunch with veteran servers. I don't feel the newer servers would handle it as well.
Dinner was busy... for a Wednesday it seemed. Alex had about 10 tables before the next server clocked in. We went on wait at 6:30 and didn't come off until 9:45. Sophia seemed to struggle a bit. She forgot a few items on an order for a table who claimed to be regulars. She owned up to it to them. They seemed to appreciate it but also sought me out to air their grievances. I gave them 20% off their ticket and $20 for their troubles. They left relatively happy and gave Sophia a generous tip. She had another table cancel their yaki-onigiris as they came out to the table. There was a 30 minute ticket time on them. As a server I would've taken them over to my table and tried to avoid asking the manager to void anything. As a manager I voided them, printed the ticket and delivered it myself and apologized for the delay. They seemed full and happy and just decided they didn't want anymore food. That they ordered. And we made.
I have to say that Alex and Clair really shined tonight. Everyone was a little frantic. Clair had a difficult table in the party room: 10 top with separate tickets plus the sushi bar. No comps from her that I recall. I don't know that I've ever seen her as a closer, but I'm a bit more confident in her abilities. Alex also hustled and got it done. I made sure Krystin stayed glued to her trainers and I feel Alex set a great example for her.
Any VIP's in? Mrs. McGuire came in for dinner with a group of friends. My good friend Krystal Craig, owner of Crave Chocolate came in with her husband and business partner for lunch. Both tables got FNF discounts.
Comps of note: 20% off Sophia's table for long wait time and the yaki-onigiri for the other folks.
R&M needs?:
86'd items/ need more?
Tuesday, June 17, 2014
Tuesday PM 6/17/14
LY Dinner Sales:$3324
Projected Sales: $3340 ($933 woohoo)
TY Dinner Sales: $4273
+/- : 33% over last year
it didn't seem this busy! everyone just got into their groove
Weather: hot
Any Special events going on?: World cup stuff
Who worked?: Clair, Lindsey, Kate, Joel, Taylor, Joaquin (SA), Lina (FR)
Lina emailed me her new Food Handler Certificate which has been filed in HR binder and saved in HR Kome Food Handler's folder. I also updated the spread sheet. Still waiting on Joaquin to bring it Friday or before.
Lina has also expressed her interest in CT training which I think would be a great idea since Krystin is going to be training in serving, Lina could potentially learn to CT to be an option to cover those shifts when needed.
There has been tables who order the chicken wings and don't use the bottom bowl for bones, because I think they don't even know its there...I talked to Lina about this and she said someone told her, for presentation sake, that we should leave them stacked. I am unsure which method is better so for now I told her that if she leaves them stacked she has to let the guests know that the bowl under is for the bones.
We had a problem with the asahi machine tonight, the keg and pressure seemed a little off. This happened right during our pop (of course) so I changed the keg but it still wasn't working right. I noticed the gauges don't work on the CO2 tank don't move so maybe we need a replacement tank.
This evening was good, we had a good pop at 8 until 9:30. We had the same problems with Hosting and drink making so I helped Ruthy out by making drinks for the people waiting. We had a rep from Pioneer wines (but not our rep) come in to eat so I gave him a SIN discount. The kitchen got behind after a gyoza got burnt at 9:45pand 3 more were ordered so they got pushed behind 15 minutes and this was the last orders coming out so I bought 2 for the customers waiting a long time. They were happy.
I went 3on at 8:30 and we had a great close and a good shift.
Started scheduling today since I am off until Friday I want everyone to know their next week schedule (6/32-6/29) but I didn't finish it but I will be working on it tomorrow and come in early to the meeting and publish it, or maybe just stop by tomorrow to get it done.
There was a problem with Josh the dishwasher today. When I was trying to her the asahi machine to workI was dumping a lot of beer and foam and Vince saw him with a cup and was going to drink/or already did take a sip of it...then he disappeared for 10 minutes without letting anyone know where he was going. Vince told me to clock him out and he told him to leave. I told Vince about the documentation and he will do it tomorrow
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Tues AM 6.17.14 (*Health Inspection)
LY Lunch Sales: $1327
Projected Sales: $1502
TY Lunch Sales: $1588
+/- : beat LY by 20%, and projection by $86!!
Weather: Sunny, humid. Hot.
Any Special events going on?: Health Inspection count? The World Cup: Brazil v. Mexico is the afternoon game.
Who worked?: Joel, Clair, Alex, Lindsey CL. Ruthie host, Lina FR. No SA
Flow of Business, Cuts and Ticket Times:
Slow start, and it never filled up so I cut Joel at 12:45, almost went 2 on, but by 1:15 we had a full house. Alex, Lindsey and Clair did well with no busser on, I helped out here and there but otherwise they handled it well. Had a few 25 minute sushi bar tickets. Lots of nigiri today at lunch, which set Kazu back a little. But no complaints
Managers in all departments: Please remind your staff of two things:
1- stack their dishes in dishpit according to size. Be courteous to the dish washer.
2- please ring in any bottled beverages. coke, topo, maine root. Asami and Midori had a topo chico and a maine root and I don't believe they were rung in by anyone. I talked with Vince and have shown him how to ring in and comp items. So going forward he can ring in his staff's beverages. Sushi bar, please speak with
At 1:45 the Health Inspectors came in. I will dicuss it in depth at the manager meeting if I don't send a detailed message out first. The good news is, we passed. But barely. We scored an 81. The low boy at fry is detained for temps. Vince will have more info on the repair of that. But because of that, we need it repaired before Thursday and have to go to the health dept and pay a $125 fine for it. Vince is going tomorrow. He has a check. They were here for almost 2 hours, and when they were done I had to jet to an appointment so I'm finishing these notes on my phone. I will write a detailed report later. But we will mainly discuss it at the meeting. Some things need to change. Oh! Big shout out to Kazu for putting the time on the rice!!! He wrote a. "Made at" and "use by" time for the sushi rice. Great job by him for sure! That saved us on points.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales: $1502
TY Lunch Sales: $1588
+/- : beat LY by 20%, and projection by $86!!
Weather: Sunny, humid. Hot.
Any Special events going on?: Health Inspection count? The World Cup: Brazil v. Mexico is the afternoon game.
Who worked?: Joel, Clair, Alex, Lindsey CL. Ruthie host, Lina FR. No SA
Flow of Business, Cuts and Ticket Times:
Slow start, and it never filled up so I cut Joel at 12:45, almost went 2 on, but by 1:15 we had a full house. Alex, Lindsey and Clair did well with no busser on, I helped out here and there but otherwise they handled it well. Had a few 25 minute sushi bar tickets. Lots of nigiri today at lunch, which set Kazu back a little. But no complaints
Managers in all departments: Please remind your staff of two things:
1- stack their dishes in dishpit according to size. Be courteous to the dish washer.
2- please ring in any bottled beverages. coke, topo, maine root. Asami and Midori had a topo chico and a maine root and I don't believe they were rung in by anyone. I talked with Vince and have shown him how to ring in and comp items. So going forward he can ring in his staff's beverages. Sushi bar, please speak with
At 1:45 the Health Inspectors came in. I will dicuss it in depth at the manager meeting if I don't send a detailed message out first. The good news is, we passed. But barely. We scored an 81. The low boy at fry is detained for temps. Vince will have more info on the repair of that. But because of that, we need it repaired before Thursday and have to go to the health dept and pay a $125 fine for it. Vince is going tomorrow. He has a check. They were here for almost 2 hours, and when they were done I had to jet to an appointment so I'm finishing these notes on my phone. I will write a detailed report later. But we will mainly discuss it at the meeting. Some things need to change. Oh! Big shout out to Kazu for putting the time on the rice!!! He wrote a. "Made at" and "use by" time for the sushi rice. Great job by him for sure! That saved us on points.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Monday, June 16, 2014
Monday 6/16/14 AM&PM
LY Lunch Sales: $1280
Projected Sales: $1442
TY Lunch Sales: $1259
+/- : -9%
LY Dinner Sales: $3548
Projected Sales: $3740
TY Dinner Sales: $4499
+/- : 26%
16% over LY
Weather: Hot
Any Special events going on?: Soccer World cup, America vs.
Who worked?:
AM: Clair, Sophia, Joel, Lindsey, Hiroe (FR)
This morning was good. ticket times were normal and everyone was happy. I went 2 on at 1pm.
Joel left today without getting checked out. He did all his side work but didn't check with the other servers, all he asked was if they needed anything else. When they told me I texted Joel reminding him he has to get signed off before he leaves and to check out with his coworkers. He apologized and texted Lindsey saying sorry for not getting checked out. I put this in the shift notes to remind everyone to get checked out.
PM: Clair, Kate, Miho, Taylor, Stephanie, Joaquin(SA), Hiroe (FR)
We started off strong tonight and went on wait from7:30-8:30. It was a consistent wait between 20-30min. During our dinner pop Lina got a little overwhelmed. I think this is the busiest shift she has worked alone (minus weekend shifts w/ someone else). Everyone did show up at once and everyone wanted drinks so I jumped in and got drinks for her so she could continue checking people in and seating them.
The shift was good with consistent ticket times and happy customers. I comped a camembert for a guest. A table ordered the beef Carpaccio and said it was so thickly sliced they said it was hard to chew. I saw one go out later and it looked more thick than usual...maybe something to check on. we didn't have any more complaints about it.
I noticed and overheard some servers saying people don't bring the oshibori to the tables every time. I put it in the shift notes but I guess we have to start enforcing it again.
Projected Sales: $1442
TY Lunch Sales: $1259
+/- : -9%
LY Dinner Sales: $3548
Projected Sales: $3740
TY Dinner Sales: $4499
+/- : 26%
16% over LY
Weather: Hot
Any Special events going on?: Soccer World cup, America vs.
Who worked?:
AM: Clair, Sophia, Joel, Lindsey, Hiroe (FR)
This morning was good. ticket times were normal and everyone was happy. I went 2 on at 1pm.
Joel left today without getting checked out. He did all his side work but didn't check with the other servers, all he asked was if they needed anything else. When they told me I texted Joel reminding him he has to get signed off before he leaves and to check out with his coworkers. He apologized and texted Lindsey saying sorry for not getting checked out. I put this in the shift notes to remind everyone to get checked out.
PM: Clair, Kate, Miho, Taylor, Stephanie, Joaquin(SA), Hiroe (FR)
We started off strong tonight and went on wait from7:30-8:30. It was a consistent wait between 20-30min. During our dinner pop Lina got a little overwhelmed. I think this is the busiest shift she has worked alone (minus weekend shifts w/ someone else). Everyone did show up at once and everyone wanted drinks so I jumped in and got drinks for her so she could continue checking people in and seating them.
The shift was good with consistent ticket times and happy customers. I comped a camembert for a guest. A table ordered the beef Carpaccio and said it was so thickly sliced they said it was hard to chew. I saw one go out later and it looked more thick than usual...maybe something to check on. we didn't have any more complaints about it.
I noticed and overheard some servers saying people don't bring the oshibori to the tables every time. I put it in the shift notes but I guess we have to start enforcing it again.
Lina and Joaquin will have food handlers in by Friday
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
New customers Laura and Matt. Very sweet couple I got to chat with and they said this is their 3rd time in and they will keep coming back! they are so impressed with the staff and love the food
Comps of note:
R&M needs?:
86'd items/ need more?
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
New customers Laura and Matt. Very sweet couple I got to chat with and they said this is their 3rd time in and they will keep coming back! they are so impressed with the staff and love the food
Comps of note:
R&M needs?:
86'd items/ need more?
Sunday, June 15, 2014
Sunday 6/15/14 PM
LY Dinner Sales:$3184
Projected Sales: $3292 ($387)
TY Dinner Sales: $3679
+/- : 16% over projected. 8% over the week.
Weather: Today was warm and a little humid
Any Special events going on?: Father's Day
Who worked?: Kate, Clair, Lindsey, Joel, Dustin, Ruthy (H), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight we started out strong. We got a lot of families in early for Father's Day. We filled up by 6:30 and went on a wait by 7. We were on wait for about 30 minutes. The wait mainly consisted of incomplete parties. by 7:30 we started to empty out but by 8, 2 full sections were empty. I went 3 on at 8 and 2 on at 8:30. It was very slow. I wanted to expect a late pop but after looking at the projections and LY sales I figured that our pop was only going to be the earlier one.
Any VIP's in?
Comps of note:
Employee day off 20%comp for Lynn and her family.
R&M needs?:
86'd items/ need more?
Fly trap? Didn't see one yet.
magic erasier
Sunday AM 6.15.14 FATHERS DAY
LY Lunch Sales: $1589
Projected Sales: $1423
TY Lunch Sales: $1983
+/- : Over LY by 25% and projected by $560
Weather: Sunny and pleasant
Any Special events going on?: Fathers Day
Who worked?:
Lindsey, Clair, Kate, Alex CL. Ruthie host, Krysten FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Had about 6 tables come in right as we opened. A lot of large parties: (3) 6-tops, (1) 9-top, it never filled up entirely, and it was pretty slow so by 1:15 I cut Lindsey. I was going to cut more but decided to wait and see what happened. around 2:10 we had a full house, with 3 on, so I'm glad I didn't cut anyone else. The rest of the afternoon went smoothly. Clair rung in a shumai instead of Gyoza that I had her pay for since it was her mistake and the guest ate it. Other than that, nothing much else to say. Oddly enough, we ended up beating LY and projected. That last push gave us some decent sales for today.
Any VIP's in?
Some regulars: Harmon and his family, and the single dad dude with the blonde little girl.
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales: $1423
TY Lunch Sales: $1983
+/- : Over LY by 25% and projected by $560
Weather: Sunny and pleasant
Any Special events going on?: Fathers Day
Who worked?:
Lindsey, Clair, Kate, Alex CL. Ruthie host, Krysten FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Had about 6 tables come in right as we opened. A lot of large parties: (3) 6-tops, (1) 9-top, it never filled up entirely, and it was pretty slow so by 1:15 I cut Lindsey. I was going to cut more but decided to wait and see what happened. around 2:10 we had a full house, with 3 on, so I'm glad I didn't cut anyone else. The rest of the afternoon went smoothly. Clair rung in a shumai instead of Gyoza that I had her pay for since it was her mistake and the guest ate it. Other than that, nothing much else to say. Oddly enough, we ended up beating LY and projected. That last push gave us some decent sales for today.
Any VIP's in?
Some regulars: Harmon and his family, and the single dad dude with the blonde little girl.
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday 6/14/14
LY Lunch Sales: $2261
Projected Sales: $1967
TY Lunch Sales: $1411
+/- : down 38% over LY and -$556 from proj
LY Dinner Sales: $5992
Projected Sales: $7190
TY Dinner Sales: $6758
+/- : up 13% over LY, and down $432 from proj
for the day we finished -1% from LY with $8253 and short $988 from proj
Weather: Sunny and pleasant High of 89 low of 74, got muggy towards the evening
Any Special events going on?: ROT Rally
Who worked?:
Lunch: Lindsey, Joel, Clair CL> Lina host, Joaquin SA, Kaori FR. I gave Joaquin his doc and talked to him about the importance of his responsibility towards his job and to us.
Dinner: Lindsey, Joel, Alex, Naoto, Dusten CL. Julie/Lina host, Jason SA, Hiroe FR
Alex got another compliment from a table tonight. Actually she got two compliments tonight. One came via a phone call I had to make to a guest to get his correct credit card number, from last night. He was super nice, Sean. And he had nothing but wonderful things to say about Alex and the service she provided last night, despite the computer mayhem. He went on to say that everyone last night had a smile on their face and the entire experience was great- even though we had to give him a hand written check and couldn't process his credit card until today. I wish everyone was as forgiving! Then tonight I had a guy peek his head into the office to tell me how great his server, Alex, was. He said she really made the experience such an enjoyable one. I am going to give her something for the guest compliments. Not sure what, but I want to reward her for her hard work and guest focused attitude. She may not sell all of the Tsukiji sets but she takes care of the guest.
Flow of Business, Cuts and Ticket Times:
Lunch: Slow slow slow. I don't know what to say about lunch other than that. It did pick up around 1:45 to where it seemed full, but it was a mix of tables that just sat down and tables that were just paying out, so as quickly as it filled, it emptied. Went 2 on (we were only 3 on to begin with) at 2, and 1 on at 2:30. And it was a slow sizzle into the middle of the day
Dinner: Dinner started strong, I really thought we were going to be as busy as we were last night. But alas, we were not. We filled up and went on a wait around 6:10, and we stayed on a wait, consistently throughout the night until about 9:45. It was what I call, a rolling wait. We had just enough people in and out at the same time to make a wait. It was anywhere from 20-30 minutes. We had one 9 top walk in and wait an hour and fifteen minutes (their exact quote time, great job Julie!) But other than that, that was it. Had a couple sit at S1-2 and bring their ipad and watch the World cup. They got here at 6:30 and left at 10pm. It fizzled out as the night went on. Cut Lindsey and Joel at 9:45, Cut Alex at 10:25, and Naoto and Dusten got a few straggling tables
Had a heavy-set guest break another chair. It's crippled in the office. Might be time to order another set of chairs. We have to use a wooden one in the dining room.
Any VIP's in?
Lunch: Wylie and Eudora
Dinner: The family with the two cute kids named Madeline and Andrew (I can't remember the parents name, but the wife is pretty and has braces and the dad is cute and short), Christina with the curly hair was dining solo at the sushi bar,
Comps of note:
nothing out of the ordinary
R&M needs?:
Freezer- as noted.
We need a bug zapping light. Plain and simple. A big blue one to put up near the dumpster and zap the god-damned flies. I can't take it anymore.
There are 4 bulbs out on the hanging lights above the patio- Kayo, you ordered the lights from Amazon? Do you know what type of bulb they take?
86'd items/ need more?
Iced Coffee cans. I think we got them in on Tuesday and we only had 2 cans when I came in Friday AM. I saw Dusten sell one, and then I didn't see who sold the other. We didn't even have the button until Friday, so I'm not sure if/how they were rung in. ALL DEPARTMENTS Please make sure employees are not drinking these without ringing them in. They are not free. Same goes for the iced green tea or anything in bottles. If anyone is drinking these they need to be rung in. BOH and Sushi can have for free but they need to be rung in and comp'd. There is an employee drink button for FOH staff that wants anything bottled (that is non-alc of course)
Projected Sales: $1967
TY Lunch Sales: $1411
+/- : down 38% over LY and -$556 from proj
LY Dinner Sales: $5992
Projected Sales: $7190
TY Dinner Sales: $6758
+/- : up 13% over LY, and down $432 from proj
for the day we finished -1% from LY with $8253 and short $988 from proj
Weather: Sunny and pleasant High of 89 low of 74, got muggy towards the evening
Any Special events going on?: ROT Rally
Who worked?:
Lunch: Lindsey, Joel, Clair CL> Lina host, Joaquin SA, Kaori FR. I gave Joaquin his doc and talked to him about the importance of his responsibility towards his job and to us.
Dinner: Lindsey, Joel, Alex, Naoto, Dusten CL. Julie/Lina host, Jason SA, Hiroe FR
Alex got another compliment from a table tonight. Actually she got two compliments tonight. One came via a phone call I had to make to a guest to get his correct credit card number, from last night. He was super nice, Sean. And he had nothing but wonderful things to say about Alex and the service she provided last night, despite the computer mayhem. He went on to say that everyone last night had a smile on their face and the entire experience was great- even though we had to give him a hand written check and couldn't process his credit card until today. I wish everyone was as forgiving! Then tonight I had a guy peek his head into the office to tell me how great his server, Alex, was. He said she really made the experience such an enjoyable one. I am going to give her something for the guest compliments. Not sure what, but I want to reward her for her hard work and guest focused attitude. She may not sell all of the Tsukiji sets but she takes care of the guest.
Flow of Business, Cuts and Ticket Times:
Lunch: Slow slow slow. I don't know what to say about lunch other than that. It did pick up around 1:45 to where it seemed full, but it was a mix of tables that just sat down and tables that were just paying out, so as quickly as it filled, it emptied. Went 2 on (we were only 3 on to begin with) at 2, and 1 on at 2:30. And it was a slow sizzle into the middle of the day
Dinner: Dinner started strong, I really thought we were going to be as busy as we were last night. But alas, we were not. We filled up and went on a wait around 6:10, and we stayed on a wait, consistently throughout the night until about 9:45. It was what I call, a rolling wait. We had just enough people in and out at the same time to make a wait. It was anywhere from 20-30 minutes. We had one 9 top walk in and wait an hour and fifteen minutes (their exact quote time, great job Julie!) But other than that, that was it. Had a couple sit at S1-2 and bring their ipad and watch the World cup. They got here at 6:30 and left at 10pm. It fizzled out as the night went on. Cut Lindsey and Joel at 9:45, Cut Alex at 10:25, and Naoto and Dusten got a few straggling tables
Had a heavy-set guest break another chair. It's crippled in the office. Might be time to order another set of chairs. We have to use a wooden one in the dining room.
Any VIP's in?
Lunch: Wylie and Eudora
Dinner: The family with the two cute kids named Madeline and Andrew (I can't remember the parents name, but the wife is pretty and has braces and the dad is cute and short), Christina with the curly hair was dining solo at the sushi bar,
Comps of note:
nothing out of the ordinary
R&M needs?:
Freezer- as noted.
We need a bug zapping light. Plain and simple. A big blue one to put up near the dumpster and zap the god-damned flies. I can't take it anymore.
There are 4 bulbs out on the hanging lights above the patio- Kayo, you ordered the lights from Amazon? Do you know what type of bulb they take?
86'd items/ need more?
Iced Coffee cans. I think we got them in on Tuesday and we only had 2 cans when I came in Friday AM. I saw Dusten sell one, and then I didn't see who sold the other. We didn't even have the button until Friday, so I'm not sure if/how they were rung in. ALL DEPARTMENTS Please make sure employees are not drinking these without ringing them in. They are not free. Same goes for the iced green tea or anything in bottles. If anyone is drinking these they need to be rung in. BOH and Sushi can have for free but they need to be rung in and comp'd. There is an employee drink button for FOH staff that wants anything bottled (that is non-alc of course)
Saturday, June 14, 2014
Friday 6/13/14
LY Lunch Sales: $1898
Projected Sales: $1784
TY Lunch Sales: $2119
+/- : over 12% and beat Proj $335
LY Dinner Sales: $5408
Projected Sales: $5860
TY Dinner Sales: $6724
+/- : 24% over LY, $864 over Proj
Weather: Sunny, warm, humid again
Any Special events going on?: ROT Rally Weekend.
Who worked?:
Lunch: Anthony, Sophia, Lindsey, Clair CL. Krysten H, Joaquin SA, Hiroe FR
Anthony was late again today. He only has a few more shifts so I'm not even going to bother writing him up. He was also making some mistake at lunch today. not with tables but with ringing in tickets. He was ringing in 4 rolls on one ticket, and things of the like.
Dinner: Taylor, Clair, Kate, Alex, Dusten CL. Julie/Lina Host, Krysten CT, Jason SA, Kaori FR. Alex was 7 minutes late and couldn't call because her phone died. I talked with her about that, but did not write her up. Krysten struggled tonight with the business. She got a little flustered and didn't know where to ask for her. Something to coach her on in her eval.
Flow of Business, Cuts and Ticket Times:
Lunch was like night and day from the rest of this week. We were busy by 11:30, went on a short wait around 12:30 and stayed fairly full and busy the entire shift. I didn't make cuts until 1:45, but really, everyone was helping out and no one was going much of anywhere. Anthony, like I mentioned above, was a bit off his game. Joaquin was also moving slow, but I was already annoyed with him to say much else to him today. Then by the time he was cut, the afternoon was off and rolling, into manager meeting, checkouts, etc. I will give him his doc the next time I see him, which will probably be tomorrow.
Dinner started the same as lunch, slow, but by 6:30 we were full and going on a wait. At that same time, the computers went down. I had Rick on the phone already, trying to fix the existing problem, but then they locked up and wouldn't connect. This issue persisted for a half an hour. Which made the night increasingly more difficult. Servers couldn't get to their checks so they had to hand write them, and then we used the doomsday machine to close out credit cards. It was a pretty difficult half hour, as we were just getting out pop so it was also the chaos of that. We immediately went on a hour wait. We tried to slow down on seating tables, until finally, around 7:05 we got the computers working again. He had to reinstall Future POS basically due to some malware that was downloaded, likely when Leary accidentally click on something online, which brings about a good point that Rick made. In most restaurants I have worked in we have 2 computers in the back office. 1 monitor, but two computers. One is solely to run the POS system on. The other is for internet. And this is the reason why. Spyware, Malware and virus that can come from anywhere online, can then affect the POS system, doing exactly what it did tonight. So something we may want to consider is getting a separate unit to run the POS off of. It doesn't have to be fancy, but it needs to be on it's own, with no internet access (it can go online, but it can not access the portal of the internet, where those bad things live). Just putting it out there.
Anyhow, the rest of the night seemed to go smoothly compared to that episode. We had one party of 3 that was incomplete (still after waiting 45 minutes) and when we buzzed them for their table and they were only 2 and we wouldn't seat them, the man got a bit upset. Luckily I was right there and told him that we only seat completed parties, etc etc etc, and he proceeded to try to argue with me, to which I pointed out our sign on the host stand (he was sitting right next to it the entire time) and politely asked him to continue to wait for his guest. He wasn't happy, but about 8 minutes later his guest arrived and they sat without incident. Some people...
Restocking was a big issue tonight. We were running low and I noticed and restocked, but no one said anything. SO that needs to be added to the shift notes too. Considering we do our manager meetings on Thurs (usually) Cameron, maybe changing up the shift notes on Friday or Saturday would be good, instead of on Monday. Just a thought.
Any VIP's in?
Comps of note:
Had a $51 comp to GC from the outage- Clair didn't capture their CC# correctly and I was too busy with Rick on the phone to explain the importance of getting the CC# in completion along with the exp date. I have the phone number of another guest who I have to call tomorrow because his CC didn't work.
R&M needs?:
86'd items/ need more?
Projected Sales: $1784
TY Lunch Sales: $2119
+/- : over 12% and beat Proj $335
LY Dinner Sales: $5408
Projected Sales: $5860
TY Dinner Sales: $6724
+/- : 24% over LY, $864 over Proj
Weather: Sunny, warm, humid again
Any Special events going on?: ROT Rally Weekend.
Who worked?:
Lunch: Anthony, Sophia, Lindsey, Clair CL. Krysten H, Joaquin SA, Hiroe FR
Anthony was late again today. He only has a few more shifts so I'm not even going to bother writing him up. He was also making some mistake at lunch today. not with tables but with ringing in tickets. He was ringing in 4 rolls on one ticket, and things of the like.
Dinner: Taylor, Clair, Kate, Alex, Dusten CL. Julie/Lina Host, Krysten CT, Jason SA, Kaori FR. Alex was 7 minutes late and couldn't call because her phone died. I talked with her about that, but did not write her up. Krysten struggled tonight with the business. She got a little flustered and didn't know where to ask for her. Something to coach her on in her eval.
Flow of Business, Cuts and Ticket Times:
Lunch was like night and day from the rest of this week. We were busy by 11:30, went on a short wait around 12:30 and stayed fairly full and busy the entire shift. I didn't make cuts until 1:45, but really, everyone was helping out and no one was going much of anywhere. Anthony, like I mentioned above, was a bit off his game. Joaquin was also moving slow, but I was already annoyed with him to say much else to him today. Then by the time he was cut, the afternoon was off and rolling, into manager meeting, checkouts, etc. I will give him his doc the next time I see him, which will probably be tomorrow.
Dinner started the same as lunch, slow, but by 6:30 we were full and going on a wait. At that same time, the computers went down. I had Rick on the phone already, trying to fix the existing problem, but then they locked up and wouldn't connect. This issue persisted for a half an hour. Which made the night increasingly more difficult. Servers couldn't get to their checks so they had to hand write them, and then we used the doomsday machine to close out credit cards. It was a pretty difficult half hour, as we were just getting out pop so it was also the chaos of that. We immediately went on a hour wait. We tried to slow down on seating tables, until finally, around 7:05 we got the computers working again. He had to reinstall Future POS basically due to some malware that was downloaded, likely when Leary accidentally click on something online, which brings about a good point that Rick made. In most restaurants I have worked in we have 2 computers in the back office. 1 monitor, but two computers. One is solely to run the POS system on. The other is for internet. And this is the reason why. Spyware, Malware and virus that can come from anywhere online, can then affect the POS system, doing exactly what it did tonight. So something we may want to consider is getting a separate unit to run the POS off of. It doesn't have to be fancy, but it needs to be on it's own, with no internet access (it can go online, but it can not access the portal of the internet, where those bad things live). Just putting it out there.
Anyhow, the rest of the night seemed to go smoothly compared to that episode. We had one party of 3 that was incomplete (still after waiting 45 minutes) and when we buzzed them for their table and they were only 2 and we wouldn't seat them, the man got a bit upset. Luckily I was right there and told him that we only seat completed parties, etc etc etc, and he proceeded to try to argue with me, to which I pointed out our sign on the host stand (he was sitting right next to it the entire time) and politely asked him to continue to wait for his guest. He wasn't happy, but about 8 minutes later his guest arrived and they sat without incident. Some people...
Restocking was a big issue tonight. We were running low and I noticed and restocked, but no one said anything. SO that needs to be added to the shift notes too. Considering we do our manager meetings on Thurs (usually) Cameron, maybe changing up the shift notes on Friday or Saturday would be good, instead of on Monday. Just a thought.
Any VIP's in?
Comps of note:
Had a $51 comp to GC from the outage- Clair didn't capture their CC# correctly and I was too busy with Rick on the phone to explain the importance of getting the CC# in completion along with the exp date. I have the phone number of another guest who I have to call tomorrow because his CC didn't work.
R&M needs?:
86'd items/ need more?
Thursday, June 12, 2014
Thursday PM 6/12/14
LY Dinner Sales:$3369
Projected Sales:$4110
TY Dinner Sales:$4905 ($795)
+/- :46% from last year
Weather:warm but lightning!
Any Special events going on?:
Who worked?:
Sarah Jackson called and said she is able to walk but she still has to wear a boot which slows her down. I told her I already send out the schedule for next week (6/16-6/22) and left her off it still. I told her I would get into contact with her for the following week schedule. Maybe she will be able to work then or 1 or 2 days a week for now.
Clair, Joel, Dusten, Taylor, Sophia, Krystin (H), Hiroe (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Tonight started off slow, there was a lot of standing around..We filled up at 7 and went on a short wait at 8pm. The 3 on sections seem to be working good but they are a little big bigger then the old ones so some of the servers need to get use to that. Joel stayed and ended up picking back up a table to help Dustin out. Lots of people waiting to be sat ordered the new drinks so I helped Krystin out because it takes a little bit of time and I didn't want her away from the host stand for that long.
The new drink menu is going good, but the servers need to get into the habit of cleaning up in their space. The drinks have a lot of steps and I could see the servers getting flustered when they got busy. We also need to revise the lime in the coconut and get everyone on the same page of making it.
I will have to talk to Clair tomorrow but when I she stocked the drinks before she left she didn't them at all. Also, it seemed like she didn't rotate the Pearl Snap but I think it was just that we ran out of the row (they go fast, it was fully stocked at the start). On busier nights we need an igloo or ice bath ready to make sure we are keeping the beer cold.
Any VIP's in?
Comps of note:
R&M needs?:
the rain was CRAZY last night so Krystin gave Dustin a ride home and he put his bike in the womens bathroom so it wouldn't be locked up overnight. He will be in at 10 am to get it.
magic erasier to get the black marks off the wall
more fly traps
86'd items/ need more?
Thurs. 6/12/14 Lunch recap
LY Lunch Sales:1644
Projected Sales:1518
TY Lunch Sales:1477
+/- :down -$167 under projected and down 10% under last year.
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Cloudy, warm, humid
Any Special events going on?:
Who worked?: Joel, Clair, Anthony, Kate CL, Ruthie and Krystin FR. Joaquin did not show up today. I called him and he told me his motorcycle wouldn't start and was unable to get a ride to work. I told him that he needed to call in if there is a problem. He replied that he had sent Elizabeth a text. The problem is, Elizabeth wasn't working and no one here knew what was going on. Krystin stepped in and helped out quite a bit. If she wasn't bringing out food she was bussing tables and filling drinks.
Flow of Business, Cuts and Ticket Times:Today was definitely better than yesterday. Things stayed pretty steady. Not crazy; we never went on a wait.
Had one customer raise an issue with our seating policy. He wanted a table for 2 but his companion hadn't arrived. It was not long after noon and I was anticipating the pop. Ruthie told him we don't seat incomplete parties. I could see he was, without any pressing reason, really trying to work his way past that and Ruthie politely stood by our policy. I watched all of this while clearing and setting tables. He had a seat on the bench next to the sign stating our policy. Another incomplete party arrived and was told the exact same thing. Many complete parties arrived and were sat. A minute or two later he was back in Ruthie's ear and she told me he was looking to speak to a manager. I spoke with him. He told me he had, "a thing against waiting in restaurant lobbies." I told him we had, "a policy against seating incomplete parties, particularly during our lunch rush when most people are on a time constraint." He was clearly not on any schedule as he told me he, "just wanted to hang out at a table." I explained to him that it isn't fair to complete parties on their lunch break for an incomplete and unprepared party to occupy space on a busy sales floor. He told me he'd never heard of a place with that sort of seating policy and that he "didn't understand." He seemed like a smart enough guy so I explained it to him once again... more slowly and carefully. He sat next to the sign again. Very eventually his lunch companion arrived and they were sat. Clair waited on them and I told her to be careful with them. Every ended well enough.
Cut Anthony at 1pm, Joel at 1:15pm and Clair at 1:45pm.
Any VIP's in? Neal came in for a business meeting. Rachel came in without Carlos and I think it was Paul, our sake guy- but it could've been one of his significant others/doppelgangers. Some friends of mine.
Comps of note: FNF for my friends.
R&M needs?:
86'd items/ need more?
Projected Sales:1518
TY Lunch Sales:1477
+/- :down -$167 under projected and down 10% under last year.
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Cloudy, warm, humid
Any Special events going on?:
Who worked?: Joel, Clair, Anthony, Kate CL, Ruthie and Krystin FR. Joaquin did not show up today. I called him and he told me his motorcycle wouldn't start and was unable to get a ride to work. I told him that he needed to call in if there is a problem. He replied that he had sent Elizabeth a text. The problem is, Elizabeth wasn't working and no one here knew what was going on. Krystin stepped in and helped out quite a bit. If she wasn't bringing out food she was bussing tables and filling drinks.
Flow of Business, Cuts and Ticket Times:Today was definitely better than yesterday. Things stayed pretty steady. Not crazy; we never went on a wait.
Had one customer raise an issue with our seating policy. He wanted a table for 2 but his companion hadn't arrived. It was not long after noon and I was anticipating the pop. Ruthie told him we don't seat incomplete parties. I could see he was, without any pressing reason, really trying to work his way past that and Ruthie politely stood by our policy. I watched all of this while clearing and setting tables. He had a seat on the bench next to the sign stating our policy. Another incomplete party arrived and was told the exact same thing. Many complete parties arrived and were sat. A minute or two later he was back in Ruthie's ear and she told me he was looking to speak to a manager. I spoke with him. He told me he had, "a thing against waiting in restaurant lobbies." I told him we had, "a policy against seating incomplete parties, particularly during our lunch rush when most people are on a time constraint." He was clearly not on any schedule as he told me he, "just wanted to hang out at a table." I explained to him that it isn't fair to complete parties on their lunch break for an incomplete and unprepared party to occupy space on a busy sales floor. He told me he'd never heard of a place with that sort of seating policy and that he "didn't understand." He seemed like a smart enough guy so I explained it to him once again... more slowly and carefully. He sat next to the sign again. Very eventually his lunch companion arrived and they were sat. Clair waited on them and I told her to be careful with them. Every ended well enough.
Cut Anthony at 1pm, Joel at 1:15pm and Clair at 1:45pm.
Any VIP's in? Neal came in for a business meeting. Rachel came in without Carlos and I think it was Paul, our sake guy- but it could've been one of his significant others/doppelgangers. Some friends of mine.
Comps of note: FNF for my friends.
R&M needs?:
86'd items/ need more?
Wednesday, June 11, 2014
WED. 6/11/14 Recap
LY Lunch Sales: 1481
Projected Sales: 1794
TY Lunch Sales:1146
+/- : down -$648 under projected and down 23% from LY
LY Dinner Sales: 3947
Projected Sales: 3996
TY Dinner Sales: 3596
+/- : $400 under projected and down 9% under LY
Weather: Sunny and warm-getting-hot
Any Special events going on?: None that I am aware.
Who worked?:
LUNCH: Joel, Alex, Anthony, Sophia CL, Krystin FR, Jason SA and Ruthie Hosting.
DINNER: Alex and Joel doubled. Clair, Kate, Stephanie CL, Jason SA, Azulina Host and Krystin FR
Flow of Business, Cuts and Ticket Times:
LUNCH: Painfully slow. Anthony was asking to be cut at 12:30. I made him stay on longer on the off-chance we'd get a pop. It didn't really happen. Anthony cut at 12:45, Alex at 1:15p, Joel at 1:45p and Ruthie about 5 minutes later.
Krystin spent some time learning sushi and rolls. She asked me about the training sheet that she was given. It seems as though there is a lot of wrong information concerning the rolls on our training materials. I edited it for her.
Also I accidentally put Anthony's numbers into the PM server checkout spreadsheet. Consequently we owe him $2. It is in the bank bag in an envelope with his name on it.
DINNER: Certainly busier than lunch but nothing to be too proud of. No significant ticket times. Cut Joel at 8:30pm, Alex at 9pm, Clair at 9:15pm and Kate at 9:45pm. Stephanie forgot to ring in a Kome Salad for some regulars. I took care of that one and they were pretty happy with everything overall.
Any VIP's in?
LUNCH: Jason (SA)'s fiance came in, as did some friends of Take.
DINNER: A few regulars I recognized. None that I know by name.
Comps of note:
LUNCH: FNF discount for Jason's fiance.
DINNER: FNF for some friends of Clair. The Kome salad for Stephanie's table. Everything else was miss-rings or 86'd items.
R&M needs?:
86'd items/ need more?Serendipity brought by the Jules Taylor but said the Pinot Nior was on back order.
Projected Sales: 1794
TY Lunch Sales:1146
+/- : down -$648 under projected and down 23% from LY
LY Dinner Sales: 3947
Projected Sales: 3996
TY Dinner Sales: 3596
+/- : $400 under projected and down 9% under LY
Weather: Sunny and warm-getting-hot
Any Special events going on?: None that I am aware.
Who worked?:
LUNCH: Joel, Alex, Anthony, Sophia CL, Krystin FR, Jason SA and Ruthie Hosting.
DINNER: Alex and Joel doubled. Clair, Kate, Stephanie CL, Jason SA, Azulina Host and Krystin FR
Flow of Business, Cuts and Ticket Times:
LUNCH: Painfully slow. Anthony was asking to be cut at 12:30. I made him stay on longer on the off-chance we'd get a pop. It didn't really happen. Anthony cut at 12:45, Alex at 1:15p, Joel at 1:45p and Ruthie about 5 minutes later.
Krystin spent some time learning sushi and rolls. She asked me about the training sheet that she was given. It seems as though there is a lot of wrong information concerning the rolls on our training materials. I edited it for her.
Also I accidentally put Anthony's numbers into the PM server checkout spreadsheet. Consequently we owe him $2. It is in the bank bag in an envelope with his name on it.
DINNER: Certainly busier than lunch but nothing to be too proud of. No significant ticket times. Cut Joel at 8:30pm, Alex at 9pm, Clair at 9:15pm and Kate at 9:45pm. Stephanie forgot to ring in a Kome Salad for some regulars. I took care of that one and they were pretty happy with everything overall.
Any VIP's in?
LUNCH: Jason (SA)'s fiance came in, as did some friends of Take.
DINNER: A few regulars I recognized. None that I know by name.
Comps of note:
LUNCH: FNF discount for Jason's fiance.
DINNER: FNF for some friends of Clair. The Kome salad for Stephanie's table. Everything else was miss-rings or 86'd items.
R&M needs?:
86'd items/ need more?Serendipity brought by the Jules Taylor but said the Pinot Nior was on back order.
Tuesday, June 10, 2014
Tuesday AM&PM 6/10/14
LY Lunch Sales:$1436
Projected Sales:$1524
TY Lunch Sales:$1517 (-$7)
+/- :6%
LY Dinner Sales:$2773
Projected Sales:$3670
TY Dinner Sales:$3281 (-$389)
+/- :18%
Weather:Today was nice and sunny
Any Special events going on?:
Who worked?:
AM: Sophia, Anthony, Alex, Clair, Ruthy (H), Lina (FR)
PM: Clair, Kate, Alex, Miho, Taylor, Ruthy (H), Lina (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
This morning was slow. We went 2 on at 1pm and had no troubles with ticket times or those last minute lunch goers. The servers are getting more use to the drink menu and we are thoroughly going over anything anyone has any questions about.
This evening was good. We quickly filled up by 7pm and stayed full (full with no wait) until about 8, to where I went 3 on with the hopes that the 3 of them could stay busy but it was just too dead. 9:15 we had 4 tables.
We did still run the coffee jelly promotion along with the angel food cake with red bean whipped cream as free desserts to "appreciated" customers (at the servers digression) or for anyone interested! 1st time? have a dessert! etc. I feel like it went well.
Also, Tori-Teba promo is still going on. I pulled up the sales since Sat to show the comparison to Vince on the movement since the promotion started on Monday. Sat=4 sold, Sun=2 sold, Mon (1st day of promotion)= 11 sold!! sooo...its working, we just have to keep pushing the servers to upsell.
We need a button for ice coffee and Ginger beer..i saw them added in the back office but cant get them to the pos screen and i didnt want to restart them during dinner.
Also, there has been a problem of tickets sending themselves twice to sushi and/or kitchen when a hold is put on them..we cant figure out if its due to the "delay manual" hold or "delay by time" either way they are doubling the orders. Kate realized this after 2 escolars and 2 alone together for A1 but they only ordered 1 of each and 1 of each were entered in the pos so there was nothing to void, it was a duplicate. Same order on the ticket with different send times.
The donation for AMALA is in the safe.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales:$1524
TY Lunch Sales:$1517 (-$7)
+/- :6%
LY Dinner Sales:$2773
Projected Sales:$3670
TY Dinner Sales:$3281 (-$389)
+/- :18%
Weather:Today was nice and sunny
Any Special events going on?:
Who worked?:
AM: Sophia, Anthony, Alex, Clair, Ruthy (H), Lina (FR)
PM: Clair, Kate, Alex, Miho, Taylor, Ruthy (H), Lina (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
This morning was slow. We went 2 on at 1pm and had no troubles with ticket times or those last minute lunch goers. The servers are getting more use to the drink menu and we are thoroughly going over anything anyone has any questions about.
This evening was good. We quickly filled up by 7pm and stayed full (full with no wait) until about 8, to where I went 3 on with the hopes that the 3 of them could stay busy but it was just too dead. 9:15 we had 4 tables.
We did still run the coffee jelly promotion along with the angel food cake with red bean whipped cream as free desserts to "appreciated" customers (at the servers digression) or for anyone interested! 1st time? have a dessert! etc. I feel like it went well.
Also, Tori-Teba promo is still going on. I pulled up the sales since Sat to show the comparison to Vince on the movement since the promotion started on Monday. Sat=4 sold, Sun=2 sold, Mon (1st day of promotion)= 11 sold!! sooo...its working, we just have to keep pushing the servers to upsell.
We need a button for ice coffee and Ginger beer..i saw them added in the back office but cant get them to the pos screen and i didnt want to restart them during dinner.
Also, there has been a problem of tickets sending themselves twice to sushi and/or kitchen when a hold is put on them..we cant figure out if its due to the "delay manual" hold or "delay by time" either way they are doubling the orders. Kate realized this after 2 escolars and 2 alone together for A1 but they only ordered 1 of each and 1 of each were entered in the pos so there was nothing to void, it was a duplicate. Same order on the ticket with different send times.
The donation for AMALA is in the safe.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Monday, June 9, 2014
Monday AM&PM 6/9/14
LY Lunch Sales:$1694
Projected Sales:$1818
TY Lunch Sales:$1560 (-$258)
+/- :-8%
LY Dinner Sales:$3520
Projected Sales:$4260
TY Dinner Sales:$3343 (-$917)
+/- :-5% for the day
Weather:Rainy! on and off all day so it was very humid
Any Special events going on?:
Who worked?:
AM:Kate, Anthony, Joel, Sophia, Ruthy (H), Hiroe (FR)
PM: Joel, Kate, Sophia, Taylor, Stephanie, Line (H), Hiroe (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
The rain scared a lot of people off today. We were completely dead, give or take a few tables. I went 2 on at 1pm because there was nothing going on. At that time a lot 5 tops walked in back to back. At least 4. The people who were cut still had tables so everyone worked together to make sure all the customers were happy.Cuts were unfortunate, due to specific customers..Joel was cut a long time before closing but his 3 tables lingered so much it resulted in him only getting a 30 min break. He was a good sport and was 1st cut for the PM.
Tonight was Lina's first hosting shift out of training. She ROCKED it. We actually had a great start to our dinner shift right from the start and she was very attentive and cautious on seating customers and keeping within sections even before other servers started their shift. Once we filled up she double checked if it was ok to seat a server in someone else's section before they came on. She was quick and on top of everything.
We did have an issue tonight at Stephanie's table towards the end of the night. 3 guys came in and ordered 2 Ankimo and small maguro, small suzuki, and a superfly roll. First I dropped off the ankimo and superfly and they insisted they ordered 3 ankimo. I said i'd check with their server and make sure one more is coming out. (they only ordered 2 but i rushed 1 more). then Stephanie dropped off the small maguro and suzuki and checked on them and they complained on the size of the sashimi portions. I went back and said their 3rd ankimo was coming up in one minute (take got a little busy) right when he put the ankimo on the table to be brought out one on the patrons from this party was standing (hovering) the server station reaching for it! I told him I would gladly follow him back to his seat where he could enjoy this....once the 3 of them ate the ankimo I went to see how everything was and they said it was warm since they had to wait so long..(ugh) I commented I would like to buy them uni since they seem to have adventurous pallets and they said NO since if it would take as long as it did (for the item they forgot to order in the first place..anyways) i really wanted to be nice so I have them 10% off in hopes they wouldnt be so sassy but they left 4 on $40... i really hope this doesnt turn into anything yelpish. Stephanie and I were over accommodating and they were sassy grown men that were rude to both of us.
other than that we had a great night!! cuts were made well, customers were happy and ticket times were good.
Any VIP's in?
Comps of note:
SIN
R&M needs?:
86'd items/ need more?
Projected Sales:$1818
TY Lunch Sales:$1560 (-$258)
+/- :-8%
LY Dinner Sales:$3520
Projected Sales:$4260
TY Dinner Sales:$3343 (-$917)
+/- :-5% for the day
Weather:Rainy! on and off all day so it was very humid
Any Special events going on?:
Who worked?:
AM:Kate, Anthony, Joel, Sophia, Ruthy (H), Hiroe (FR)
PM: Joel, Kate, Sophia, Taylor, Stephanie, Line (H), Hiroe (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
The rain scared a lot of people off today. We were completely dead, give or take a few tables. I went 2 on at 1pm because there was nothing going on. At that time a lot 5 tops walked in back to back. At least 4. The people who were cut still had tables so everyone worked together to make sure all the customers were happy.Cuts were unfortunate, due to specific customers..Joel was cut a long time before closing but his 3 tables lingered so much it resulted in him only getting a 30 min break. He was a good sport and was 1st cut for the PM.
Tonight was Lina's first hosting shift out of training. She ROCKED it. We actually had a great start to our dinner shift right from the start and she was very attentive and cautious on seating customers and keeping within sections even before other servers started their shift. Once we filled up she double checked if it was ok to seat a server in someone else's section before they came on. She was quick and on top of everything.
We did have an issue tonight at Stephanie's table towards the end of the night. 3 guys came in and ordered 2 Ankimo and small maguro, small suzuki, and a superfly roll. First I dropped off the ankimo and superfly and they insisted they ordered 3 ankimo. I said i'd check with their server and make sure one more is coming out. (they only ordered 2 but i rushed 1 more). then Stephanie dropped off the small maguro and suzuki and checked on them and they complained on the size of the sashimi portions. I went back and said their 3rd ankimo was coming up in one minute (take got a little busy) right when he put the ankimo on the table to be brought out one on the patrons from this party was standing (hovering) the server station reaching for it! I told him I would gladly follow him back to his seat where he could enjoy this....once the 3 of them ate the ankimo I went to see how everything was and they said it was warm since they had to wait so long..(ugh) I commented I would like to buy them uni since they seem to have adventurous pallets and they said NO since if it would take as long as it did (for the item they forgot to order in the first place..anyways) i really wanted to be nice so I have them 10% off in hopes they wouldnt be so sassy but they left 4 on $40... i really hope this doesnt turn into anything yelpish. Stephanie and I were over accommodating and they were sassy grown men that were rude to both of us.
other than that we had a great night!! cuts were made well, customers were happy and ticket times were good.
Any VIP's in?
Comps of note:
SIN
R&M needs?:
86'd items/ need more?
Sunday, June 8, 2014
Sun PM 6/8/14
LY Dinner Sales:$3458
Projected Sales:$4540
TY Dinner Sales:$3090 (-$1045)
+/- :-11%
We were -$4240 down and -2% for the whole week from last year.
Weather:Warm, and a nice evening
Any Special events going on?:Last day of xgames
Who worked?:Clair, Joel, Kate, Dunsten, Krystin (H), Hiroe (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
This evening was interesting... When we opened we had almost every table occupied. It wasn't all at once, but people came in back to back and by 6pm we were nearly 100% full. It was interesting because sushi bar filled up first today, which usually seems to be the opposite, so Dunsten was quite busy but everyone helped out with waters when needed. He also had a 7 top in the party room right after sushibar filled up. He handled everything great.
We went over the new beverage menu and continued the wine discounts for tonight. We went 2 on at 8pm which was good. Clair went first because she didn't have any tables. Joel was cut at that time as well but his section was full so he stayed to help everyone out which was nice. He seems to be a team player because even though he wasn't "making money" off of any new tables he still helped out 100% watering tables, prebussing, and tending to his current tables, where as some people might have "checked out" at that point.
We need to run a week long contest and/or $1 off promo on happy hour/regular menu Tori-Teba. There are too many taking up all the space in the kitchen and Vince needs room and we need to sell!!
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
A customer clogged the mens room really bad today and we had to unclog it twice..once we thought it was fixed there was all this water seeping up form under the toilet. we had to mop 2 more times and it was still coming up. we shut off the water connection and put the bathroom out of order. i texted Rodrigo to come look at it asap tomorrow. Kayo said take will be here by 7 so hopefully he comes that early..
Sunday 6.8.14
LY Lunch Sales:$1798
Projected Sales:$1441
TY Lunch Sales:$1321
+/- :down 27% over LY and short $120 from projected
Weather: Sunny and warm
Any Special events going on?: last day of X games
Who worked?:
Stephanie CL. Joel, Kate & Clair (all doubles) Krysten host, Jason SA, Kaori FR
Kaori was having an off day today. There was a mix up in the party room with her dropping food off to the table, it was a bunch of noodle bowls and one was with extra broth and and another was for sharing and I'm not quite sure what she did but we ended up having a huge mix up of ramens and had to make another extra tonkotsu and a bowl of broth. She just seemed a little out of sorts today.
Flow of Business, Cuts and Ticket Times:
It started out promising with about 5 tables walking in right off the bat, but then it did what it always does and fizzled out. We never filled up, so by 1:45 I went down to 2 on. I was waiting for that late 1:30 pop, since we were at least steady enough with people walking in, but alas, it was nothing. Joel and Stephanie held down the last hour. I cut Krysten at 2pm and Jason stayed on until a few minutes before close, just in case we got the rare 2:45 pop. But still no. Nothing much else to mention.
My mom and brother came in for lunch and I gave them a coffee jelly and they loved it.
I forgot to mention the feedback we got from the coffee jelly, by the way. most people really enjoyed it but commented that it was a little strong. I love strong coffee so I'm all for it, but I could see how it could be a tad strong for some people. Also, Kayo, what about doing a white chocolate & something cookie to go with the coffee jelly? Kind of like a biscotti but with your twist on it.
Any VIP's in?
Comps of note:
FNF for my ma and brother
R&M needs?:
86'd items/ need more?
Projected Sales:$1441
TY Lunch Sales:$1321
+/- :down 27% over LY and short $120 from projected
Weather: Sunny and warm
Any Special events going on?: last day of X games
Who worked?:
Stephanie CL. Joel, Kate & Clair (all doubles) Krysten host, Jason SA, Kaori FR
Kaori was having an off day today. There was a mix up in the party room with her dropping food off to the table, it was a bunch of noodle bowls and one was with extra broth and and another was for sharing and I'm not quite sure what she did but we ended up having a huge mix up of ramens and had to make another extra tonkotsu and a bowl of broth. She just seemed a little out of sorts today.
Flow of Business, Cuts and Ticket Times:
It started out promising with about 5 tables walking in right off the bat, but then it did what it always does and fizzled out. We never filled up, so by 1:45 I went down to 2 on. I was waiting for that late 1:30 pop, since we were at least steady enough with people walking in, but alas, it was nothing. Joel and Stephanie held down the last hour. I cut Krysten at 2pm and Jason stayed on until a few minutes before close, just in case we got the rare 2:45 pop. But still no. Nothing much else to mention.
My mom and brother came in for lunch and I gave them a coffee jelly and they loved it.
I forgot to mention the feedback we got from the coffee jelly, by the way. most people really enjoyed it but commented that it was a little strong. I love strong coffee so I'm all for it, but I could see how it could be a tad strong for some people. Also, Kayo, what about doing a white chocolate & something cookie to go with the coffee jelly? Kind of like a biscotti but with your twist on it.
Any VIP's in?
Comps of note:
FNF for my ma and brother
R&M needs?:
86'd items/ need more?
Saturday PM 6.7.14
LY Dinner Sales: $5595
Projected Sales: $6433
TY Dinner Sales:$7640
+/- : up 37% over LY and $1207 over Projected (finally!)
Weather: Sunny and pleasant. Warm in the evening
Any Special events going on?: X Games, day 2. Some HS graduations during the day
Who worked?:
Clair, Sophia, Joel, Stephanie, Dusten CL. Julie/Ruthi hosted, Hiroe FR, Jason SA/ TR Lina.
Flow of Business, Cuts and Ticket Times:
The night started with a bang. Had 5 tables walk in right off the bat, and business continued to build, steadily through the first hour. We went on a small wait around 6:45, which then turned into the wait for the rest of the night around 7:30. Everyone was busy all night. We had a few long tickets from the sushi bar around 9:30. It seemed like some of it could have been avoided if Kazu plated the already rolled rolls in front of him instead of making more and having them pile up. I see them do that from time to time, where they make a bunch of the same rolls at the same time, but then they sit there instead of cutting and plating them to get them out. I had a very upset lady at A3 who was waiting on 1 spooky roll that took about 30 minutes to get to her. She was upset because her friend ordered only nigiri pieces and was waiting for her to get her roll to eat. I talked with them and tried to explain how the sushi bar works but she snapped back "I understand how it works, but I got my pieces 25 minutes ago!" to which I just apologized for the time gap, told them I would take care of the Spooky Roll (since they had just told Stephanie right before i went over there, that they weren't going to pay for it) and they were happy after that. Of course they left Stephanie a $3 tip on $60. But she did smile when she left. During this time another table also asked that their Summertime roll be cancelled because they needed to leave. I caught it before it was made and voided it, but then at that exact same time, Kazu finally put up about 9 rolls that were ready. So I think this is something that could have been avoided, but I don't know the logistics as to how.
We came off the wait around 10:20. I had already cut Clair and Sophia around 9:45, and then Joel around 10:30. Cut Julie at 10:15, after we were finished with the wait, and Ruth was cut around 10:45. Only had one issue with Ruth tonight and that was when she sat B2 and waited about 3 or 4 minutes before she asked me who got it. Other than that she was fine.
Tonight I ran a wine contest and a promo for our guests: $1 off all glasses of wine. I was hoping it would sell better but it didn't . Cameron, I would like for you to run that promo again Sunday night, and I will post about it on facebook.
Also, we will launch the new beverage menu starting Monday night. Monday after lunch I will be switching out everything and moving stuff around.
Any VIP's in?
Rachel & Carlos, another regular couple that I forget their name. Lina's mom, and a guy that works at Contigo (who's name I can't remember because every time I have met him I have had a few glasses of wine...)
Comps of note:
FNF for Lina's mom, a gyoza for the Contigo guy, a Spooky roll for the aforementioned ladies (long ticket) and then the Gift Certif comps were from the wine promo I was running.
R&M needs?:
86'd items/ need more?
Please order more Austin Beer Works, maybe the Pearlsnap this time. Doing good selling out of the old bev beers, now just need to focus on wine.
Projected Sales: $6433
TY Dinner Sales:$7640
+/- : up 37% over LY and $1207 over Projected (finally!)
Weather: Sunny and pleasant. Warm in the evening
Any Special events going on?: X Games, day 2. Some HS graduations during the day
Who worked?:
Clair, Sophia, Joel, Stephanie, Dusten CL. Julie/Ruthi hosted, Hiroe FR, Jason SA/ TR Lina.
Flow of Business, Cuts and Ticket Times:
The night started with a bang. Had 5 tables walk in right off the bat, and business continued to build, steadily through the first hour. We went on a small wait around 6:45, which then turned into the wait for the rest of the night around 7:30. Everyone was busy all night. We had a few long tickets from the sushi bar around 9:30. It seemed like some of it could have been avoided if Kazu plated the already rolled rolls in front of him instead of making more and having them pile up. I see them do that from time to time, where they make a bunch of the same rolls at the same time, but then they sit there instead of cutting and plating them to get them out. I had a very upset lady at A3 who was waiting on 1 spooky roll that took about 30 minutes to get to her. She was upset because her friend ordered only nigiri pieces and was waiting for her to get her roll to eat. I talked with them and tried to explain how the sushi bar works but she snapped back "I understand how it works, but I got my pieces 25 minutes ago!" to which I just apologized for the time gap, told them I would take care of the Spooky Roll (since they had just told Stephanie right before i went over there, that they weren't going to pay for it) and they were happy after that. Of course they left Stephanie a $3 tip on $60. But she did smile when she left. During this time another table also asked that their Summertime roll be cancelled because they needed to leave. I caught it before it was made and voided it, but then at that exact same time, Kazu finally put up about 9 rolls that were ready. So I think this is something that could have been avoided, but I don't know the logistics as to how.
We came off the wait around 10:20. I had already cut Clair and Sophia around 9:45, and then Joel around 10:30. Cut Julie at 10:15, after we were finished with the wait, and Ruth was cut around 10:45. Only had one issue with Ruth tonight and that was when she sat B2 and waited about 3 or 4 minutes before she asked me who got it. Other than that she was fine.
Tonight I ran a wine contest and a promo for our guests: $1 off all glasses of wine. I was hoping it would sell better but it didn't . Cameron, I would like for you to run that promo again Sunday night, and I will post about it on facebook.
Also, we will launch the new beverage menu starting Monday night. Monday after lunch I will be switching out everything and moving stuff around.
Any VIP's in?
Rachel & Carlos, another regular couple that I forget their name. Lina's mom, and a guy that works at Contigo (who's name I can't remember because every time I have met him I have had a few glasses of wine...)
Comps of note:
FNF for Lina's mom, a gyoza for the Contigo guy, a Spooky roll for the aforementioned ladies (long ticket) and then the Gift Certif comps were from the wine promo I was running.
R&M needs?:
86'd items/ need more?
Please order more Austin Beer Works, maybe the Pearlsnap this time. Doing good selling out of the old bev beers, now just need to focus on wine.
Saturday, June 7, 2014
Saturday AM 6/7/14
LY Lunch Sales:$1631
Projected Sales:$1724
TY Lunch Sales:$1804 ($80)
+/- :11%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Warm 86
Any Special events going on?:x games and some graduations
Who worked?:Anthony, Clair, Sophia, Kate, Ruth (H), Jason (SA), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
Business was painfully slow. We didn't get our first table until a little past noon, and after that a few more came in slowly. I wanted to hold off on cuts since we have been getting a late pop, but I don't see that happening. I went 2 on at 1pm. Still very slow.The restaurant filled up and Kate and Sophia had a successful lunch after all but it was very late.
Ticket times remained consistent and short.
Miho's monday shift will be covered by Sophia 6pm 6/9/14.
Anthony has put in his 2 week notice in writing and verbally to me effective today June 7, 2014. He will fulfill any shifts scheduled during the next 2 weeks, but I plan to only schedule him as needed, since I want my staff to be giving 100%
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales:$1724
TY Lunch Sales:$1804 ($80)
+/- :11%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Warm 86
Any Special events going on?:x games and some graduations
Who worked?:Anthony, Clair, Sophia, Kate, Ruth (H), Jason (SA), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
Business was painfully slow. We didn't get our first table until a little past noon, and after that a few more came in slowly. I wanted to hold off on cuts since we have been getting a late pop, but I don't see that happening. I went 2 on at 1pm. Still very slow.The restaurant filled up and Kate and Sophia had a successful lunch after all but it was very late.
Ticket times remained consistent and short.
Miho's monday shift will be covered by Sophia 6pm 6/9/14.
Anthony has put in his 2 week notice in writing and verbally to me effective today June 7, 2014. He will fulfill any shifts scheduled during the next 2 weeks, but I plan to only schedule him as needed, since I want my staff to be giving 100%
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
FridayPM 6/6/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:$6604
Projected Sales:$6841 (-$942)
TY Dinner Sales:$5899
+/- :-11%
-10% down for the day
Weather:Warm the whole night
Any Special events going on?:Graduations and xgames
Who worked?:Kate, Clair, Stephanie, Dusten, Taylor, Ruth (H), Julie (H), Kaori (FR), Line (FR training)
Flow of Business, Cuts and Ticket Times:
Krystin wants to start training as a server, I can set up something for next schedule (6/16).
Ruth signed her incomplete work document and it has been filed and saved in HR file.
Lina has signed the payroll deduction form for the tshirt and it has been filed in the payroll box for Elizabeth.
Stephanie has changed her availability which will become active on next week schedule (6/16) and her availability, and has been filed.
Today we started out slow. We didn't go on wait until 8:15. We had a lot of 2 tops. At 9 we went 3 on and at 9:40 we went 2 on. We were off wait at 9:45.Ticket times remained consistent throughout the night.
A table towards the end of the night came up to me to give huge praises to Taylor saying how knowledgeable in helpful he was throughout their dining experience.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Told Vincent next time he goes to restaurant depo to get server trays
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:$6604
Projected Sales:$6841 (-$942)
TY Dinner Sales:$5899
+/- :-11%
-10% down for the day
Weather:Warm the whole night
Any Special events going on?:Graduations and xgames
Who worked?:Kate, Clair, Stephanie, Dusten, Taylor, Ruth (H), Julie (H), Kaori (FR), Line (FR training)
Flow of Business, Cuts and Ticket Times:
Krystin wants to start training as a server, I can set up something for next schedule (6/16).
Ruth signed her incomplete work document and it has been filed and saved in HR file.
Lina has signed the payroll deduction form for the tshirt and it has been filed in the payroll box for Elizabeth.
Stephanie has changed her availability which will become active on next week schedule (6/16) and her availability, and has been filed.
Today we started out slow. We didn't go on wait until 8:15. We had a lot of 2 tops. At 9 we went 3 on and at 9:40 we went 2 on. We were off wait at 9:45.Ticket times remained consistent throughout the night.
A table towards the end of the night came up to me to give huge praises to Taylor saying how knowledgeable in helpful he was throughout their dining experience.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Told Vincent next time he goes to restaurant depo to get server trays
Friday, June 6, 2014
Friday AM 6.6.14
LY Lunch Sales:$2195
Projected Sales: $2265
TY Lunch Sales: $1977
+/- :(-10%) of LY and short $288 from projected
Weather:Sunny and warm. 88 degrees
Any Special events going on?:X Games
Who worked?:
Lynn CL. Joel, Anthony, Sophia. Krysten host, Hiroe FR/TR Lina, Jason SA
Flow of Business, Cuts and Ticket Times:
Picked up around 12:15 and we were almost on a wait! The place was pretty much full with the exception of B1 and B3. We had a large party of 7 occupying the private room, and the sushi bar stayed full for a little while. A little love was in the air today with several single diners at the sushi bar became very chatty with one another. Ticket times were around 20 minutes, sushi bar kept up with the sushi lunches and I didn't see any issues. Cut down to 2 at 1pm, and Joel and Lynn got a nice little pop around 1:30, with a full sushi bar (that they split) and about 4 or 5 tables each.
For Tomorrow night, Kayo is bringing in some pots of coffee Jelly to try out as a special dessert. they will be $4, and I will run a contest on them. Just FYI
Any VIP's in?
Rachel and Carlos towards the end- gave them the coffee jelly to try, and they loved it.
Comps of note:
R&M needs?:
86'd items/ need more?
AutoChlor will be here either Tuesday or Wednesday. We have enough detergent to get us through until then. It is in the shed outside.
Projected Sales: $2265
TY Lunch Sales: $1977
+/- :(-10%) of LY and short $288 from projected
Weather:Sunny and warm. 88 degrees
Any Special events going on?:X Games
Who worked?:
Lynn CL. Joel, Anthony, Sophia. Krysten host, Hiroe FR/TR Lina, Jason SA
Flow of Business, Cuts and Ticket Times:
Picked up around 12:15 and we were almost on a wait! The place was pretty much full with the exception of B1 and B3. We had a large party of 7 occupying the private room, and the sushi bar stayed full for a little while. A little love was in the air today with several single diners at the sushi bar became very chatty with one another. Ticket times were around 20 minutes, sushi bar kept up with the sushi lunches and I didn't see any issues. Cut down to 2 at 1pm, and Joel and Lynn got a nice little pop around 1:30, with a full sushi bar (that they split) and about 4 or 5 tables each.
For Tomorrow night, Kayo is bringing in some pots of coffee Jelly to try out as a special dessert. they will be $4, and I will run a contest on them. Just FYI
Any VIP's in?
Rachel and Carlos towards the end- gave them the coffee jelly to try, and they loved it.
Comps of note:
R&M needs?:
86'd items/ need more?
AutoChlor will be here either Tuesday or Wednesday. We have enough detergent to get us through until then. It is in the shed outside.
Thursday, June 5, 2014
Thursday 6.5.14
LY Lunch Sales:$1428
Projected Sales:$$1522
TY Lunch Sales:$1457
+/- : up 2% over LY, missed projection by $65
LY Dinner Sales: $4291
Projected Sales:$4678
TY Dinner Sales:$3976
+/- : down 7% and missed projection by $702
For the day we were down 5% over LY
Weather:Mid day: 86 degrees, 71% humidity. All day: High of 93 low of 73
Any Special events going on?:Apparently the XGames are starting this weekend.
Who worked?:
Lunch: Sophia, Anthony, Clair, Lynn CL. Krysten Host, Joel FR, Jason SA
Dinner: Dusten CL, Clair, Miho, Taylor,Joel. Julie host/Trained Lina, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: Slow all day. Never filled up .I was expecting something great since we got about 5 tables right at the start, but it didn't amount to much. The only hiccup we saw all day was at 1:50 when a guy came in and said it was him, his wife and baby and they would be here in 5 minutes. I told him about our seating policy and offered him something to drink. He said he was in a rush and seemed really put out by us not seating him, so I had Lynn take his order to at least get it started. I seemed appeased by it. 10 minutes later his food was out but his wife was still not here. By this time another incomplete party had walked in and was waiting for their 3rd person. I told him I was going to move him to his table since his food is out and I didn't want it to get cold. He said thank you and seemed slightly more appeased. Then the 3rd for the other party got here and I got them sat. Right after that, (around 2:02) another 3 top walked in. Since we are abiding by the 5-after rule, I sat them. I advised all tables about last call coming up on them almost immediately and they all seemed okay with it. Lynn was all in by 2:10. But she did raise her concern over what our policy was regarding incomplete parties that arrive right at close. I told her that as long as one member of the party is here, we must seat them. I made cuts pretty early. Cut Clair at 12:15, then went down to 2 at 1pm and went down to just Lynn at 1:30
Dinner: Started slow, picked up around 7 and we were filling up. Had quite a few incomplete parties that put us on a wait, but it didn't last too long. Had a nice push through the rest of the evening. I cut Clair at 8:30, and went down to 2 on at 9pm (Miho and Dusten) When it started to slow down (around 8:30) the entire sushi bar cleared out, which left Dusten with nothing much else to do. I think if we decide to alter sections it should only be on Friday and Saturdays when the volume is that high. Though I'm still not sure how to alter them. If anyone had any ideas let me know. It's the damn party room that throws it all off. Anyhow, the last hour didn't trickle down like I thought it would and we were still half full by close (and after) Decent night for what I thought wasn't going to be.
On a side note, Steve and Daniel are just the sweetest things. Steve came into the office and asked if we had a flashlight. I said no, but I have one on my phone what does he need. He said "Daniel and I heard a kitty crying and we think it's hurt, but we can't find it" By the time I got out there the kitty ran off, and was not, in fact, hurt. But those guys! So sweet.
Any VIP's in?
Neal and friends, and James and Ingrid with another regular of ours, who's name escapes me.
Comps of note:
None that I can think to ring any bells.
R&M needs?:
Vince can we please have the dishwashers spray out the dust pans at the end of the night? Also, make spraying out all trashcans a weekly cleaning duty. Have it done in the morning. The night before, all stations put their trashcans in one central spot so it can be done in the morning. Maybe the days that Basilio sprays and organizes the dumpster area.
86'd items/ need more?
On the next HEB run can someone please buy a book of stamps?
Projected Sales:$$1522
TY Lunch Sales:$1457
+/- : up 2% over LY, missed projection by $65
LY Dinner Sales: $4291
Projected Sales:$4678
TY Dinner Sales:$3976
+/- : down 7% and missed projection by $702
For the day we were down 5% over LY
Weather:Mid day: 86 degrees, 71% humidity. All day: High of 93 low of 73
Any Special events going on?:Apparently the XGames are starting this weekend.
Who worked?:
Lunch: Sophia, Anthony, Clair, Lynn CL. Krysten Host, Joel FR, Jason SA
Dinner: Dusten CL, Clair, Miho, Taylor,Joel. Julie host/Trained Lina, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: Slow all day. Never filled up .I was expecting something great since we got about 5 tables right at the start, but it didn't amount to much. The only hiccup we saw all day was at 1:50 when a guy came in and said it was him, his wife and baby and they would be here in 5 minutes. I told him about our seating policy and offered him something to drink. He said he was in a rush and seemed really put out by us not seating him, so I had Lynn take his order to at least get it started. I seemed appeased by it. 10 minutes later his food was out but his wife was still not here. By this time another incomplete party had walked in and was waiting for their 3rd person. I told him I was going to move him to his table since his food is out and I didn't want it to get cold. He said thank you and seemed slightly more appeased. Then the 3rd for the other party got here and I got them sat. Right after that, (around 2:02) another 3 top walked in. Since we are abiding by the 5-after rule, I sat them. I advised all tables about last call coming up on them almost immediately and they all seemed okay with it. Lynn was all in by 2:10. But she did raise her concern over what our policy was regarding incomplete parties that arrive right at close. I told her that as long as one member of the party is here, we must seat them. I made cuts pretty early. Cut Clair at 12:15, then went down to 2 at 1pm and went down to just Lynn at 1:30
Dinner: Started slow, picked up around 7 and we were filling up. Had quite a few incomplete parties that put us on a wait, but it didn't last too long. Had a nice push through the rest of the evening. I cut Clair at 8:30, and went down to 2 on at 9pm (Miho and Dusten) When it started to slow down (around 8:30) the entire sushi bar cleared out, which left Dusten with nothing much else to do. I think if we decide to alter sections it should only be on Friday and Saturdays when the volume is that high. Though I'm still not sure how to alter them. If anyone had any ideas let me know. It's the damn party room that throws it all off. Anyhow, the last hour didn't trickle down like I thought it would and we were still half full by close (and after) Decent night for what I thought wasn't going to be.
On a side note, Steve and Daniel are just the sweetest things. Steve came into the office and asked if we had a flashlight. I said no, but I have one on my phone what does he need. He said "Daniel and I heard a kitty crying and we think it's hurt, but we can't find it" By the time I got out there the kitty ran off, and was not, in fact, hurt. But those guys! So sweet.
Any VIP's in?
Neal and friends, and James and Ingrid with another regular of ours, who's name escapes me.
Comps of note:
None that I can think to ring any bells.
R&M needs?:
Vince can we please have the dishwashers spray out the dust pans at the end of the night? Also, make spraying out all trashcans a weekly cleaning duty. Have it done in the morning. The night before, all stations put their trashcans in one central spot so it can be done in the morning. Maybe the days that Basilio sprays and organizes the dumpster area.
86'd items/ need more?
On the next HEB run can someone please buy a book of stamps?
Wednesday, June 4, 2014
WED 4/6/14 recap
LY Lunch Sales: n/a
Projected Sales: 1624
TY Lunch Sales: 1955
+/- : +$331 over LY
LY Dinner Sales: 4086
Projected Sales: 4994
TY Dinner Sales: 3503
+/- : honestly, the numbers are so screwy from last year, I don't know what I'm looking at.
Weather: Sunny and getting warmer
Any Special events going on?:onset of X games
Who worked?:Sophia, Anthony, Joel, Stephanie CL, Junko Host, and Krystin training Azulina FR
Flow of Business:
LUNCH: Small pop started at noon and continued steadily till close. Wasn't crazy busy, we never went on wait, but I didn't make cuts until 1:50pm. Had a 6 person party walk in after our 11:30 reservation left.
I got a little tangled up trying to placate the Asahi Keg delivery guy until someone could come in and sign a check. He really wanted to take off when there was no one to help him. I talked him down, and gave him some tea. It didn't seem like we'd be able to keep our kegs today and then Kayo flew in on the wings of dumb luck and handled it in her seemingly effortless manner.
Anthony seemed to struggle a bit today. He also left without making sure two of his tables were clean. I'm hearing this is a habit of his.
DINNER: Saw several cheese plates going out. I think Kate was the big seller there. Pretty slow. Little to no wait.I received Azulina's TABC certificate. She also gave me her SS card and a voided check. I made a copy and placed it beneath the computer keyboard.
Any VIP's in?
LUNCH: A few lunch regulars. Some friends of Take sat at A4.
DINNER: John.
Comps of note:
LUNCH:Take sent takoyaki to A4. Anthony forgot an order of gyoza for a table. They'd already waited 30 minutes for a ten zaru. Considering the number of ramen tickets Christina had at that time, it was just onfortunate timing for that dish. Servers should probably make tables aware of items that take longer to prepare, especially during a busy lunch.
DINNER: n/a
R&M needs?:
86'd items/ need more? We ran low on spoons a couple of times and Orlando mentioned that we may need more. There simply weren't enough. Also there are two server trays that are cracked. They cannot support much weight and will probably break completely in half soon.
Projected Sales: 1624
TY Lunch Sales: 1955
+/- : +$331 over LY
LY Dinner Sales: 4086
Projected Sales: 4994
TY Dinner Sales: 3503
+/- : honestly, the numbers are so screwy from last year, I don't know what I'm looking at.
Weather: Sunny and getting warmer
Any Special events going on?:onset of X games
Who worked?:Sophia, Anthony, Joel, Stephanie CL, Junko Host, and Krystin training Azulina FR
Flow of Business:
LUNCH: Small pop started at noon and continued steadily till close. Wasn't crazy busy, we never went on wait, but I didn't make cuts until 1:50pm. Had a 6 person party walk in after our 11:30 reservation left.
I got a little tangled up trying to placate the Asahi Keg delivery guy until someone could come in and sign a check. He really wanted to take off when there was no one to help him. I talked him down, and gave him some tea. It didn't seem like we'd be able to keep our kegs today and then Kayo flew in on the wings of dumb luck and handled it in her seemingly effortless manner.
Anthony seemed to struggle a bit today. He also left without making sure two of his tables were clean. I'm hearing this is a habit of his.
DINNER: Saw several cheese plates going out. I think Kate was the big seller there. Pretty slow. Little to no wait.I received Azulina's TABC certificate. She also gave me her SS card and a voided check. I made a copy and placed it beneath the computer keyboard.
Any VIP's in?
LUNCH: A few lunch regulars. Some friends of Take sat at A4.
DINNER: John.
Comps of note:
LUNCH:Take sent takoyaki to A4. Anthony forgot an order of gyoza for a table. They'd already waited 30 minutes for a ten zaru. Considering the number of ramen tickets Christina had at that time, it was just onfortunate timing for that dish. Servers should probably make tables aware of items that take longer to prepare, especially during a busy lunch.
DINNER: n/a
R&M needs?:
86'd items/ need more? We ran low on spoons a couple of times and Orlando mentioned that we may need more. There simply weren't enough. Also there are two server trays that are cracked. They cannot support much weight and will probably break completely in half soon.
Tuesday, June 3, 2014
Tuesday AM&PM 6/3/14
LY Lunch Sales:
Projected Sales:$1245
TY Lunch Sales:$1503 ($258)
+/- :
LY Dinner Sales: $4086
Projected Sales:$4204 (-$260)
TY Dinner Sales:$3944
+/- :-3%
Weather: Sunny and warm which turned into a nice evening.
Any Special events going on?:None that I'm aware of.
Who worked?:Lindsey, Alex, Johnny, Jason, Junko (H), Krystin (FR)
Flow of Business, Cuts and Ticket Times:
Today started of pretty slow, everyone got a few tables, but it never filled up. We never used to party room and we never went on wait. I went 2 on at 12:30. We still never got a big pop but having 2 on kept them busy instead of 4 just standing around. Ticket times were good and consistent the whole shift.
Tonight started off to a slow night. We didn't fill up until about 7:45 but even at that it was still very steady. I went 3 on at 8pm. We went on wait from 8 to 8:50 but wait times didn't exceed 15 minutes. We were steady and everyone was moving, but we weren't super busy. I had a great closing shift with Kate, Jason C. and Taylor.they work very well together and balance each other out. Taylor is a great closer and they were done at 10:30pm.
I moved the cheese plate button from printing in sushibar to which is now prints in the kitchen. The button itsself is still on the sashimi screen on POS but atleast it is going to the right printer now. Vincent has taken full control of the cheese plate and the plating looks great! it will go over really well.
Also, I updated the preshift, its on the wall in the office.
There were no LY sales for today in the P&L. I looked in the back office pos for our 2013 sales and the "lunch" was at 0. The dinner sales matched but the lunch wasn't there, which is why there is no LY sales or % for lunch time.
I told Vincent he had to talk to the dishwasher (name? guy who talks in different voices) that he had to stop slamming the dishes in the back. It wasn't busy at all and no backup in dish area but the dishwasher was slamming things so loud I heard him from the office. When he brought pint glasses to the server station he slammed them down so loud, customers were looking around.. thats when I went to Vincent and he talked to him, which afterward everything was fine...
Any VIP's in?
Ransom and his partner
Comps of note:
R&M needs?:
2 asphalt companies came to measure and give estimate. Brian Shivers from "thumb tac" is emailing over an estimate. Scott's Paving Co. gave an on the spot estimate of $8500 and $300 to stripe.
86'd items/ need more?
Projected Sales:$1245
TY Lunch Sales:$1503 ($258)
+/- :
LY Dinner Sales: $4086
Projected Sales:$4204 (-$260)
TY Dinner Sales:$3944
+/- :-3%
Weather: Sunny and warm which turned into a nice evening.
Any Special events going on?:None that I'm aware of.
Who worked?:Lindsey, Alex, Johnny, Jason, Junko (H), Krystin (FR)
Flow of Business, Cuts and Ticket Times:
Today started of pretty slow, everyone got a few tables, but it never filled up. We never used to party room and we never went on wait. I went 2 on at 12:30. We still never got a big pop but having 2 on kept them busy instead of 4 just standing around. Ticket times were good and consistent the whole shift.
Tonight started off to a slow night. We didn't fill up until about 7:45 but even at that it was still very steady. I went 3 on at 8pm. We went on wait from 8 to 8:50 but wait times didn't exceed 15 minutes. We were steady and everyone was moving, but we weren't super busy. I had a great closing shift with Kate, Jason C. and Taylor.they work very well together and balance each other out. Taylor is a great closer and they were done at 10:30pm.
I moved the cheese plate button from printing in sushibar to which is now prints in the kitchen. The button itsself is still on the sashimi screen on POS but atleast it is going to the right printer now. Vincent has taken full control of the cheese plate and the plating looks great! it will go over really well.
Also, I updated the preshift, its on the wall in the office.
There were no LY sales for today in the P&L. I looked in the back office pos for our 2013 sales and the "lunch" was at 0. The dinner sales matched but the lunch wasn't there, which is why there is no LY sales or % for lunch time.
I told Vincent he had to talk to the dishwasher (name? guy who talks in different voices) that he had to stop slamming the dishes in the back. It wasn't busy at all and no backup in dish area but the dishwasher was slamming things so loud I heard him from the office. When he brought pint glasses to the server station he slammed them down so loud, customers were looking around.. thats when I went to Vincent and he talked to him, which afterward everything was fine...
Any VIP's in?
Ransom and his partner
Comps of note:
R&M needs?:
2 asphalt companies came to measure and give estimate. Brian Shivers from "thumb tac" is emailing over an estimate. Scott's Paving Co. gave an on the spot estimate of $8500 and $300 to stripe.
86'd items/ need more?
Monday, June 2, 2014
Monday recapAM&PM 6/2/14
LY Lunch Sales:$1414
Projected Sales:$1722 ($85)
TY Lunch Sales:$1807
+/- :28%
LY Dinner Sales:$5344
Projected Sales:$4670 (-883)
TY Dinner Sales:$3787
+/- :-29%
Weather:
Any Special events going on?: None that I am aware of.
Who worked?:
AM: Alex, Lindsey, Jason, Sophia, Junko (H), Lina (H train), Hiroe (FR)
PM: Alex, Lindsey, Jason, Stephanie, Miho, Ruthy(H), Lina (H train), Hiroe (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
AM:
Today was a fairly slow day in the AM. We were full at 12:30 but never went on wait. I decided to go 2 on at 1pm. This worked out fine, no one was overwhelmed.
Lina worked well her first day of training. She knows how to host and has hosted in restaurant with the same seating policy so she is comfortable with that. She likes to talk and has a powerful voice, so lets see if this works towards her advantage and lets her take control of a busy lobby and restaurant!
I gave Lina a Kome shirt for her next day of FR training (Thursday) but I looked and cant find the Payroll Deduction document for her to sign. Once I locate it she will sign.
Tonight was interesting. We were 5 on and it was COMPLETELY DEAD! Since this was my first solo shift I was hesitant to make any huge cuts, but it was so slow I couldn't take it! I went 3 on at 8pm, then 1 on by 9pm and cut Ruthie at 9:30pm. It was so slow ($729, $407, $500, $651 checkouts up until 9pm!) I felt confident with this decision and so did everyone on the floor since it was super dead the whole day......BUT THEN, Stephanie (CL) got 15+ tables walk in over the course of the last hour, at one point she had 15 open tables at once and more kept coming. Miho stayed and helped as much as she could which was great. Joaquin really really stepped up and was on his A game. he was so quick and on point. Stephanie did a great job keeping her composure under pressure but I helped in every way I could. She, amazingly, rang in $1500 pretty much in the last hour (give or take a couple 100 from sushi bar earlier). All in all I wasn't expecting a crowd like that to come in after the pace we were at the entire day but I was happy to know that we were able to handle it. Ticket times were fine and there were no mistakes.
All the customers tonight were happy but they all were so needy. Everyone needed everything 1 second after the last. Stephanie handled it well and we worked together to keep everyone happy.
Joaquin did a great job today and Stephanie and Miho both pointed that out during the last crazy hour. He also voiced to me that he has interest in becoming a food runner or anything in the kitchen if any positing ever opens up. He said his ultimate goal would to work as a server and he knows how hard he has to work to get there but he is interested.
Lina worked well tonight, even though it was really slow while she was here. She is learning very quickly despite being extremely chatty. I surprised her with the seating chart quiz at the end of her training and she finished in 10 seconds 100%correct.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales:$1722 ($85)
TY Lunch Sales:$1807
+/- :28%
LY Dinner Sales:$5344
Projected Sales:$4670 (-883)
TY Dinner Sales:$3787
+/- :-29%
Weather:
Any Special events going on?: None that I am aware of.
Who worked?:
AM: Alex, Lindsey, Jason, Sophia, Junko (H), Lina (H train), Hiroe (FR)
PM: Alex, Lindsey, Jason, Stephanie, Miho, Ruthy(H), Lina (H train), Hiroe (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
AM:
Today was a fairly slow day in the AM. We were full at 12:30 but never went on wait. I decided to go 2 on at 1pm. This worked out fine, no one was overwhelmed.
Lina worked well her first day of training. She knows how to host and has hosted in restaurant with the same seating policy so she is comfortable with that. She likes to talk and has a powerful voice, so lets see if this works towards her advantage and lets her take control of a busy lobby and restaurant!
I gave Lina a Kome shirt for her next day of FR training (Thursday) but I looked and cant find the Payroll Deduction document for her to sign. Once I locate it she will sign.
Tonight was interesting. We were 5 on and it was COMPLETELY DEAD! Since this was my first solo shift I was hesitant to make any huge cuts, but it was so slow I couldn't take it! I went 3 on at 8pm, then 1 on by 9pm and cut Ruthie at 9:30pm. It was so slow ($729, $407, $500, $651 checkouts up until 9pm!) I felt confident with this decision and so did everyone on the floor since it was super dead the whole day......BUT THEN, Stephanie (CL) got 15+ tables walk in over the course of the last hour, at one point she had 15 open tables at once and more kept coming. Miho stayed and helped as much as she could which was great. Joaquin really really stepped up and was on his A game. he was so quick and on point. Stephanie did a great job keeping her composure under pressure but I helped in every way I could. She, amazingly, rang in $1500 pretty much in the last hour (give or take a couple 100 from sushi bar earlier). All in all I wasn't expecting a crowd like that to come in after the pace we were at the entire day but I was happy to know that we were able to handle it. Ticket times were fine and there were no mistakes.
All the customers tonight were happy but they all were so needy. Everyone needed everything 1 second after the last. Stephanie handled it well and we worked together to keep everyone happy.
Joaquin did a great job today and Stephanie and Miho both pointed that out during the last crazy hour. He also voiced to me that he has interest in becoming a food runner or anything in the kitchen if any positing ever opens up. He said his ultimate goal would to work as a server and he knows how hard he has to work to get there but he is interested.
Lina worked well tonight, even though it was really slow while she was here. She is learning very quickly despite being extremely chatty. I surprised her with the seating chart quiz at the end of her training and she finished in 10 seconds 100%correct.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Sunday PM 6.1.14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4235
Projected Sales:$4545 (-$474)
TY Dinner Sales:$4071
+/- :-4%
-7% all day
Weather:Today was warm, a little bit overcast but it was still nice.
Any Special events going on?: None that I am aware of.
Who worked?: Clair, Jason, Lindsey, Alex, Kate, Jason (SA), Hiroe (FR), Ruthy (H)
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
John came in. Also, Ethan Embry (Actor..?) and his wife and came in and sat at the sushi bar. Jason was their server and they said the food was amazing and paid great complements to the sushi bar!
We went on a wait at about 6:30 and stayed on a wait until about 7:45 or 8 to which there were only one or 2 people on wait, then it died down. The restaurant stayed full but there just was never a wait again for the rest of the evening.
The host needs to seat the sushi bar better and more assertively.. for example there was a wait for 2 tops (first available) but couldn't sit at sushi bar because of the uneven spacing between the people. so there were seats available but not together like it should have been!
Also, Ruthy needs to display a better sense of urgency when on the floor. she walks very slow even when there are a few different parties that need to be greeted or sat. It seemed like everything she was doing today was in slow motion. I did not get a chance to talk to her today but ill give her some coaching the next time I work with her.
We went 2 on at 9, cut H at 9:30 cut SA at 945
Comps of note:
Comped 4 kitchen items due to long ticket times (+30).. Vince cut Gregg too early but they ended up getting a second pop and thats when the ticket times got slow.
R&M needs?:
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4235
Projected Sales:$4545 (-$474)
TY Dinner Sales:$4071
+/- :-4%
-7% all day
Weather:Today was warm, a little bit overcast but it was still nice.
Any Special events going on?: None that I am aware of.
Who worked?: Clair, Jason, Lindsey, Alex, Kate, Jason (SA), Hiroe (FR), Ruthy (H)
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
John came in. Also, Ethan Embry (Actor..?) and his wife and came in and sat at the sushi bar. Jason was their server and they said the food was amazing and paid great complements to the sushi bar!
We went on a wait at about 6:30 and stayed on a wait until about 7:45 or 8 to which there were only one or 2 people on wait, then it died down. The restaurant stayed full but there just was never a wait again for the rest of the evening.
The host needs to seat the sushi bar better and more assertively.. for example there was a wait for 2 tops (first available) but couldn't sit at sushi bar because of the uneven spacing between the people. so there were seats available but not together like it should have been!
Also, Ruthy needs to display a better sense of urgency when on the floor. she walks very slow even when there are a few different parties that need to be greeted or sat. It seemed like everything she was doing today was in slow motion. I did not get a chance to talk to her today but ill give her some coaching the next time I work with her.
We went 2 on at 9, cut H at 9:30 cut SA at 945
Comps of note:
Comped 4 kitchen items due to long ticket times (+30).. Vince cut Gregg too early but they ended up getting a second pop and thats when the ticket times got slow.
R&M needs?:
86'd items/ need more?
Sunday, June 1, 2014
Sunday AM 6.1.14
LY Lunch Sales:$1351
Projected Sales:$1862
TY Lunch Sales: $1135
+/- :pitiful! -16% against LY, and -$727 from projected
Weather:
Sunny and muggy
Any Special events going on?:
Who worked?:
Lindsey, Camacho, Joel, Stephanie CL Julie host, Joaquin SA, kaori FR
Cameron trained with Camacho for a little bit, then Stephanie after that.
I made cuts pretty early and when Camacho was about to sit down to eat his lunch he poured himself a glass of wine. Before he could even ring it in I asked if he gave his shift away for tonight. He said no, and then asked if he shouldn't have the drink. I said yes. He poured it back in the bottle. I always thought it was an unspoken rule that you don't have a drink before your shift. It just makes sense to me. At least don't do it here.
Flow of Business, Cuts and Ticket Times:
I can't believe it's June already! And apparently no body else can either, because it seems as though they have all blockaded themselves in their homes...that or they're out on a patio somewhere enjoying the beautiful rays of sunshine. Yes. We were slow today. That's really an understatement too, we were horribly, horribly slow. Right now we're "busy" with 8 tables in the restaurant. At one point we had 4 tables. It started kinda busy, or so I thought. We had about 5 tables walk in right around noon, but then just when I thought we would get busy, it fizzled out around 1pm. And by 1:25 I cut down to Stephanie in the B's and Joel in the A's. The 1:30 reso was a half an hour late, which was fine because we were slow, but let's make sure we are telling people that if they are not here within 15 minutes of their reservation time, we can no longer honor it. Not to say the room will be occupied, but hopefully it will make people be on time a little more.
Any VIP's in?
Eileen and Sao came in for lunch. My mom was here too.
Comps of note:
Cameron and Stephanie had a table, two Asian girls, and Cameron repeated their order back to them, but when some of the food came out (namely, 3 rolls), they said they never ordered it. So Cameron got to see first hand how this is a problem from time to time, when you repeat an order back to a table and they still say they didn't order it. It's frustrating. I bought the surf -n-turf for my meal, and Stephanie bought the sunshine roll for her meal, so we only had to comp the dynamite roll. So not bad.
Last night we had to throw away about 3/4th a bottle of the TX Sake because it went bad, so Cameron rang them up but forgot to comp them, so I comp'd them to Gift Cert.
R&M needs?:
Ed will be out tomorrow to take a look at the AC and ventilation for the restrooms. It got really hot in there this weekend and I think it's because of the unit that is positioned
86'd items/ need more?
Projected Sales:$1862
TY Lunch Sales: $1135
+/- :pitiful! -16% against LY, and -$727 from projected
Weather:
Sunny and muggy
Any Special events going on?:
Who worked?:
Lindsey, Camacho, Joel, Stephanie CL Julie host, Joaquin SA, kaori FR
Cameron trained with Camacho for a little bit, then Stephanie after that.
I made cuts pretty early and when Camacho was about to sit down to eat his lunch he poured himself a glass of wine. Before he could even ring it in I asked if he gave his shift away for tonight. He said no, and then asked if he shouldn't have the drink. I said yes. He poured it back in the bottle. I always thought it was an unspoken rule that you don't have a drink before your shift. It just makes sense to me. At least don't do it here.
Flow of Business, Cuts and Ticket Times:
I can't believe it's June already! And apparently no body else can either, because it seems as though they have all blockaded themselves in their homes...that or they're out on a patio somewhere enjoying the beautiful rays of sunshine. Yes. We were slow today. That's really an understatement too, we were horribly, horribly slow. Right now we're "busy" with 8 tables in the restaurant. At one point we had 4 tables. It started kinda busy, or so I thought. We had about 5 tables walk in right around noon, but then just when I thought we would get busy, it fizzled out around 1pm. And by 1:25 I cut down to Stephanie in the B's and Joel in the A's. The 1:30 reso was a half an hour late, which was fine because we were slow, but let's make sure we are telling people that if they are not here within 15 minutes of their reservation time, we can no longer honor it. Not to say the room will be occupied, but hopefully it will make people be on time a little more.
Any VIP's in?
Eileen and Sao came in for lunch. My mom was here too.
Comps of note:
Cameron and Stephanie had a table, two Asian girls, and Cameron repeated their order back to them, but when some of the food came out (namely, 3 rolls), they said they never ordered it. So Cameron got to see first hand how this is a problem from time to time, when you repeat an order back to a table and they still say they didn't order it. It's frustrating. I bought the surf -n-turf for my meal, and Stephanie bought the sunshine roll for her meal, so we only had to comp the dynamite roll. So not bad.
Last night we had to throw away about 3/4th a bottle of the TX Sake because it went bad, so Cameron rang them up but forgot to comp them, so I comp'd them to Gift Cert.
R&M needs?:
Ed will be out tomorrow to take a look at the AC and ventilation for the restrooms. It got really hot in there this weekend and I think it's because of the unit that is positioned
86'd items/ need more?
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