Monday AM&PM 6/9/14

LY Lunch Sales:$1694
Projected Sales:$1818
TY Lunch Sales:$1560 (-$258)
+/- :-8%

LY Dinner Sales:$3520
Projected Sales:$4260
TY Dinner Sales:$3343 (-$917)
+/- :-5% for the day


Weather:Rainy! on and off all day so it was very humid

Any Special events going on?:

Who worked?:
AM:Kate, Anthony, Joel, Sophia, Ruthy (H), Hiroe (FR)
PM: Joel, Kate, Sophia, Taylor, Stephanie, Line (H), Hiroe (FR), Joaquin (SA)

Flow of Business, Cuts and Ticket Times:
The rain scared a lot of people off today. We were completely dead, give or take a few tables. I went 2 on at 1pm because there was nothing going on. At that time a lot 5 tops walked in back to back. At least 4. The people who were cut still had tables so everyone worked together to make sure all the customers were happy.Cuts were unfortunate, due to specific customers..Joel was cut a long time before closing but his 3 tables lingered so much it resulted in him only getting a 30 min break. He was a good sport and was 1st cut for the PM.

Tonight was  Lina's first hosting shift out of training. She ROCKED it. We actually had a great start to our dinner shift right from the start and she was very attentive and cautious on seating customers and keeping within sections even before other servers started their shift. Once we filled up she double checked if it was ok to seat a server in someone else's section before they came on. She was quick and on top of everything.
We did have an issue tonight at Stephanie's table towards the end of the night. 3 guys came in and ordered 2 Ankimo and small maguro, small suzuki, and a superfly roll. First I dropped off the ankimo and superfly and they insisted they ordered 3 ankimo. I said i'd check with their server and make sure one more is coming out. (they only ordered 2 but i rushed 1 more). then Stephanie dropped off the small maguro and suzuki and checked on them and they complained on the size of the sashimi portions. I went back and said their 3rd ankimo was coming up in one minute (take got a little busy) right when he put the ankimo on the table to be brought out one on the patrons from this party was standing (hovering) the server station reaching for it! I told him I would gladly follow him back to his seat where he could enjoy this....once the 3 of them ate the ankimo I went to see how everything was and they said it was warm since they had to wait so long..(ugh) I commented I would like to buy them uni since they seem to have adventurous pallets and they said NO since if it would take as long as it did (for the item they forgot to order in the first place..anyways) i really wanted to be nice so I have them 10% off in hopes they wouldnt be so sassy but they left 4 on $40... i really hope this doesnt turn into anything yelpish. Stephanie and I were over accommodating and they were sassy grown men that were rude to both of us.
other than that we had a great night!! cuts were made well, customers were happy and ticket times were good.

Any VIP's in?

Comps of note:
SIN
R&M needs?:

86'd items/ need more?