Written By: Dusten
LY Dinner Sales:4470
Projected Sales :4725
TY Dinner Sales: 4473
+/- :0% over LS and under PS by 252
Dinner Covers: 144
Avg PPA:31.06 (!)
Weather: cooled off significantly after dark
Special events?: National Meth Awareness Day
Who worked: Sayo, Grace, Mandy, Lindsey, Clair CL, Taylor FR, Liam SA, Patrick and Melisa H
Flow of Business, Cuts and Ticket Times: Dinner was pretty mellow all night. No significant wait. Patrick cocktailed and sold a bottle and a few glasses of things. No ticket time issues. I cut Sayo and Patrick at 8:15, Grace at 8:30, Mandy at 9pm and let Lindsey and Clair close it down. We had a very slight pop at 9pm. Everyone stayed on top of their sections pretty well.
Specials: Aburi Hama-toro carpaccio
3 Staff members that stood out (why/how): Mandy killed the old wine sales tonight. She sold 2 bottles of the chardonnay, a bottle on the Aimery rose and glasses of other things. Gave her an Odd Duck gift card.
-Sayo held her composure through a moment of cultural insensitivity from a customer. Some DudeBro asked her what was her "favorite Jap-Beer" and gave her a look as he asked it that she says reeked of condescension. All the servers, including Sayo agreed it was rude, but there was plausible deniability if he meant to be malicious or was just an idiot. We went with the latter, and Sayo very calmly and graciously advised the guest that his very particular terminology might not fly with someone less compassionate than herself, and to be careful in the future when asking for a beer recommendation. They enjoyed their meal and tipped her well enough.
-I had a good talk with Patrick about sake early on during the shift. He asked a couple of questions and basically said he knew nothing about sake. I gave him a couple of pages out of my book and we went over most of the menu and the terms. I let him taste a couple of things and I pretty sure something clicked in his brain. He said he'd only ever had hot sake and now doesn't know how he could continue to order beers for himself from us any longer. Going forward, I will be taking time to educate the hosts that may be cocktailing a bit more about that section of the menu.
-Clair won the specials contest. Gave her $15 Kome bucks for future use.
Any VIP's in? David and Ransom. Rachel and Carlos.
Comps& Void Detail: Customer DNL on a Kansai Mule.
R&M needs: I spotted a small roach by the zero-ban station. Andy was good enough to discreetly dispatch the vermin.
86'd items/ need more: Uni, okonomiyaki.
I sent Brent from Ben E. Keith a text message regarding the delivery of the wrong beer (Luchesa Lager rather than the London Homesick) He called my cell while I was meeting with Leary and didn't notice . I returned his call, got his voicemail and asked him to call the restaurant. I haven't heard back from him.
Wednesday, November 30, 2016
Wednesday AM Recap 11/30/16
Written By: Leary
LY Lunch Sales: 1658
Projected Sales : 1836 (-362)
TY Lunch Sales: 1474
+/- : -184, -11%
Lunch Covers: 86
Avg PPA: 17.14
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 1.57%
Weather: Sunny brisk afternoon
Special events?:
Who worked:
Sayo, Grace, Alex w/ John, Johnny Cl, Brennan SA, Hiroe FR, Melisa H
Flow of Business, Cuts and Ticket Times:
Another mellow lunch. Never filled up. We were 3/4 full at our peak around 1245, and then thinned out. Went 2 on 115. Only a few tables came in the last 45 minutes.
Had 1 one with a guest not getting her ramen at S8. The kitchen printer jammed at one point and we're guessing her ticket got lost. It ended up taking about 25 minutes. Her friend had already received and finished their lunch at that point.
Specials:
3 Staff members that stood out (why/how):
-Alex did a great job training John. Not a surprise, but it was nice to hear him going over a lot of finer points.
-Brennan did a solid job today. I saw him implementing some pointers I gave him from the last shift. It's still going to be awhile before he's ready for a Friday night, but he's coach-able and has a good attitude.
Any VIP's in?
Ryan and Fontaine
Comps& Void Detail:
-Owner Comp for Take's friend
-Recovery Spicy Tonkotsu
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1658
Projected Sales : 1836 (-362)
TY Lunch Sales: 1474
+/- : -184, -11%
Lunch Covers: 86
Avg PPA: 17.14
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 1.57%
Weather: Sunny brisk afternoon
Special events?:
Who worked:
Sayo, Grace, Alex w/ John, Johnny Cl, Brennan SA, Hiroe FR, Melisa H
Flow of Business, Cuts and Ticket Times:
Another mellow lunch. Never filled up. We were 3/4 full at our peak around 1245, and then thinned out. Went 2 on 115. Only a few tables came in the last 45 minutes.
Had 1 one with a guest not getting her ramen at S8. The kitchen printer jammed at one point and we're guessing her ticket got lost. It ended up taking about 25 minutes. Her friend had already received and finished their lunch at that point.
Specials:
3 Staff members that stood out (why/how):
-Alex did a great job training John. Not a surprise, but it was nice to hear him going over a lot of finer points.
-Brennan did a solid job today. I saw him implementing some pointers I gave him from the last shift. It's still going to be awhile before he's ready for a Friday night, but he's coach-able and has a good attitude.
Any VIP's in?
Ryan and Fontaine
Comps& Void Detail:
-Owner Comp for Take's friend
-Recovery Spicy Tonkotsu
R&M needs:
86'd items/ need more:
Tuesday Recap 11/29/16
Written By: Leary
LY Lunch Sales: 2110
Projected Sales : 2196 (-695)
TY Lunch Sales: 1501
+/- : -609, -29%
Lunch Covers: 82
Avg PPA: 18.30
LY Dinner Sales: 4079
Projected Sales : 4396 (+738)
TY Dinner Sales: 5134
+/- : +1055, +26%
Dinner Covers: 187
Avg PPA: 27.45
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 3%
Weather: Warm and sunny afternoon, Nice evening with a little chill
Special events?:Week after Thanksgiving
Who worked:
Lunch: Lindsey, Krystin, Alex, Johnny Cl, Taylor FR, Patrick SA, Melisa H
Dinner: Lindsey, Krystin, Ruthy, Sayo, Sophia CL, Pat & Maegan H, Hiroe FR, Liam SA
Flow of Business, Cuts and Ticket Times:
-The UT catering order was never rang in and charged. Candice called today to let me know. I rang it up, and sent her the receipts.
-Lunch was pretty slow. We had a steady flow from 12-1230, but we never filled up. Went 2 on at 115. Only a couple of tables after that.Ticket times were good. Had 1 comp for a table that ordered 1/2 saba miso, and thought they getting miso soup.
Dinner had a slow start, but we got a decent late pop. Filled around 645, and hit a 45 minute wait at the peak. Stayed steady until well after 9. I phased Krystin, and Lindsey out a little before 9 because they were doubles. Came off the wait at 915, and closed 3 on. Everything went pretty smoothly overall.
Had a couple tables go over their quote time, but Patrick stayed in communication with them, and I kept the drinks coming so they were fine.
Had A4 tell Sayo that the guy with glasses at the host stand (that was me) told them Sapporos were $2 tonight. I went by to talk to them, and they said it wasn't me it was Patrick. When I asked Patrick he said he didn't even get their order. I think it's possible Maegan could say that, but when I asked the table if she got their drink order they said it was Patrick. I apologized for the miscommunication, and told them I would talk to Patrick. They seemed a little bothered that I didn't give them a discount, but it just felt like they were trying to scam.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Tori & her boy
-Annie Ray & Neil
Comps& Void Detail:
-Emp Day Off for Tori
-Customer Changed Mind Saba Miso
R&M needs:
86'd items/ need more:
-Swapped the wrong 300ml for the Bride of Fox 300ml
-Still 86'd Zoe and Homesick. I'm guessing homesick is coming tomorrow.
When is Capital delivering?
LY Lunch Sales: 2110
Projected Sales : 2196 (-695)
TY Lunch Sales: 1501
+/- : -609, -29%
Lunch Covers: 82
Avg PPA: 18.30
LY Dinner Sales: 4079
Projected Sales : 4396 (+738)
TY Dinner Sales: 5134
+/- : +1055, +26%
Dinner Covers: 187
Avg PPA: 27.45
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 3%
Weather: Warm and sunny afternoon, Nice evening with a little chill
Special events?:Week after Thanksgiving
Who worked:
Lunch: Lindsey, Krystin, Alex, Johnny Cl, Taylor FR, Patrick SA, Melisa H
Dinner: Lindsey, Krystin, Ruthy, Sayo, Sophia CL, Pat & Maegan H, Hiroe FR, Liam SA
Flow of Business, Cuts and Ticket Times:
-The UT catering order was never rang in and charged. Candice called today to let me know. I rang it up, and sent her the receipts.
-Lunch was pretty slow. We had a steady flow from 12-1230, but we never filled up. Went 2 on at 115. Only a couple of tables after that.Ticket times were good. Had 1 comp for a table that ordered 1/2 saba miso, and thought they getting miso soup.
Dinner had a slow start, but we got a decent late pop. Filled around 645, and hit a 45 minute wait at the peak. Stayed steady until well after 9. I phased Krystin, and Lindsey out a little before 9 because they were doubles. Came off the wait at 915, and closed 3 on. Everything went pretty smoothly overall.
Had a couple tables go over their quote time, but Patrick stayed in communication with them, and I kept the drinks coming so they were fine.
Had A4 tell Sayo that the guy with glasses at the host stand (that was me) told them Sapporos were $2 tonight. I went by to talk to them, and they said it wasn't me it was Patrick. When I asked Patrick he said he didn't even get their order. I think it's possible Maegan could say that, but when I asked the table if she got their drink order they said it was Patrick. I apologized for the miscommunication, and told them I would talk to Patrick. They seemed a little bothered that I didn't give them a discount, but it just felt like they were trying to scam.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Tori & her boy
-Annie Ray & Neil
Comps& Void Detail:
-Emp Day Off for Tori
-Customer Changed Mind Saba Miso
R&M needs:
86'd items/ need more:
-Swapped the wrong 300ml for the Bride of Fox 300ml
-Still 86'd Zoe and Homesick. I'm guessing homesick is coming tomorrow.
When is Capital delivering?
Monday, November 28, 2016
Monday 11.28.16
Written By: Elizabeth
LY Lunch Sales:$1142
Projected Sales :$1760
TY Lunch Sales:$1764
+/- :+54% LY and +$4 PS!! wow!
Lunch Covers: 100
Avg PPA: $17.64
LY Dinner Sales : $5596
Projected Sales : $5890
TY Dinner Sales:$3865
+/- :-31% LY and -$2025 PS ouch!
Dinner Covers:147
Avg PPA: $26.29
(Leary I entered daily sales because...we still have two tables straight chillin' and I'm done everything else)
Previous Days Labor:22%
Previous Days Comps: 5%
Controllable Comps:0%
Weather: Sunny and in the 70s Beautiful out.
Special events?:
Er'one back to work...suckers!
Who worked:
Lunch: Ruthy, Kelly, Alex, Johnny CL. Gabe SA Taylor FR Junko Host.
Dinner: Mandy, Clair, Kelly, Ruthy, Krystin CL. Chelsea and Patrick Host, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was mellow. Steady and consistent but always an open table available.
Nothing much to note, honestly. Everyone is back at work so it was pretty mellow. No long tickets or issues.
Dinner was the same. Pretty mellow all night. By 7:30 it was so dead and Krystin had only 3 guests at her sushi bar up until then, so I cut Mandy (since she was complaining about being tired) and ran with lunch sections. I also cut Patrick at the host stand, leaving just Chelsea. By 8:45 it was still slowing so I cut Kelly and Ruthy went 2 on.
Around 8:45 as well, I was in the office typing up some notes (door open) all of a sudden I, along with the entire restaurant, hear a loud banging coming from the bathroom. I rush out to find the door slightly ajar. My first reaction was to start yelling Stop. So I yelled it a few times. And the guy was pushing the door at me as I was pushing it towards him. He finally stopped and said "I couldn't get the door to move so I was kicking it". He was kicking it so hard he broke it. I told him that he broke the door and then I can't remember what else I said. I was just really surprised. I escorted him out of the building. He was saying something about not realizing he kicked the door that hard...I walked into the dining room and all eyes were on me. It was a bit frightening too! I didn't know if I should address the restaurant, or just move on. I just moved on. That whole thing was weird...really weird
I had to pour out 1/3 bottle of the Carignan. Let's keep an eye on this. If it doesn't move, and we are pouring more out, we need to change the varietal. We also had to pour out about 1/4 a bottle of the new sparkling rose because it was flat. Not sure what happened there, but just make sure we are keeping the right toppers on the sparklings.
I added the Kosmic Cocktail to the Happy Hour Menu to help push it out. I also created a Happy Hour screen on the second scroll down, to make ringing in happy hour a little easier. It's the same items as in the other categories, so the pricing changes as it does. So no one can try to be sly and run in HH priced food at non HH times. I created a new happy hour menu and got some more out in rotation.
**I have an envelope with many gift cards in it ready for Caitlin from Mantis Massage to come pick up sometime this week. Don't know when she will be in, but they are near the phone and ready to go.
Specials:
Seared HamaToro
3 Staff members that stood out (why/how):
-Krystin was sushi bar tonight and didn't have much going on, so she grabbed a towel and started scrubbing things. I bought her dinner for her hard work and helping (without instigation).
-Chelsea also made good use of her downtime by helping to bus tables and water tables as well.
-It only happened once today but I wanted to note it since it was in the notes from last night, but Kelly rang in nigiri and rolls on the same ticket during her lunch shift today. I told her to be more careful, but this might be one of those things we need to write her up for if it continues. Next time it needs to be a verbal warning with the mention of a write up.
-Tonight Kelly had a table whose tab was $42. They gave her a $100 bill and two $1 bills. She got change from me, and then gave them the entire $102 back to them, not taking money for the bill. The people didn't say anything and they left. She didn't realize this until she owed $47 on her checkout and only had $9 on her. She admitted to the mistake and asked if we could deduct that amount from her paycheck. I told her yes. To lessen the blow, I used the $16 I had pinned up to the board that was left at A2 a few weeks back, to help lessen her debt. So the checkouts spreadsheet looks a little wonky and the Deposit will be off that amount. I am deducting $22 from her CC tips. She said that it was her fault and took total and complete responsibility for it. She also said she only had breakfast to eat today and then went to the gym on her break from her double and didn't eat anything after. I told her to make sure she eats before her shifts so that she can focus and do a good job
Any VIP's in?
Rob
Neil & a friend
John Hernandez and Tori
Jonathan Oropeza who use to work here
Dinner:
Spencer from Alamo Drafthouse (dropped off trade)
A couple that I've seen before but don't know their names
Comps& Void Detail:
I had all my comp receipts saved on the rail and Kelly threw them out...
FNF for Oropeza
Emp Day off for John and Tori
Server misring for a veggie roll Johnny rang in instead of a Koko Roll
Open % for military guys, I took 10% off ($3.65)
ANA Discount
SIN for a guy that use to work here when we first opened. I didn't know him.
R&M needs:
Rodrigo will be in the morning to repair the patch that fell off S12, and also to fix the ladies room door from that idiot.
Matt got us a new broom and dustpan. For FOH it should reside in the office to keep it clean and presentable in the dining room. Please and thank you.
86'd items/ need more:
LY Lunch Sales:$1142
Projected Sales :$1760
TY Lunch Sales:$1764
+/- :+54% LY and +$4 PS!! wow!
Lunch Covers: 100
Avg PPA: $17.64
LY Dinner Sales : $5596
Projected Sales : $5890
TY Dinner Sales:$3865
+/- :-31% LY and -$2025 PS ouch!
Dinner Covers:147
Avg PPA: $26.29
(Leary I entered daily sales because...we still have two tables straight chillin' and I'm done everything else)
Previous Days Labor:22%
Previous Days Comps: 5%
Controllable Comps:0%
Weather: Sunny and in the 70s Beautiful out.
Special events?:
Er'one back to work...suckers!
Who worked:
Lunch: Ruthy, Kelly, Alex, Johnny CL. Gabe SA Taylor FR Junko Host.
Dinner: Mandy, Clair, Kelly, Ruthy, Krystin CL. Chelsea and Patrick Host, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was mellow. Steady and consistent but always an open table available.
Nothing much to note, honestly. Everyone is back at work so it was pretty mellow. No long tickets or issues.
Dinner was the same. Pretty mellow all night. By 7:30 it was so dead and Krystin had only 3 guests at her sushi bar up until then, so I cut Mandy (since she was complaining about being tired) and ran with lunch sections. I also cut Patrick at the host stand, leaving just Chelsea. By 8:45 it was still slowing so I cut Kelly and Ruthy went 2 on.
Around 8:45 as well, I was in the office typing up some notes (door open) all of a sudden I, along with the entire restaurant, hear a loud banging coming from the bathroom. I rush out to find the door slightly ajar. My first reaction was to start yelling Stop. So I yelled it a few times. And the guy was pushing the door at me as I was pushing it towards him. He finally stopped and said "I couldn't get the door to move so I was kicking it". He was kicking it so hard he broke it. I told him that he broke the door and then I can't remember what else I said. I was just really surprised. I escorted him out of the building. He was saying something about not realizing he kicked the door that hard...I walked into the dining room and all eyes were on me. It was a bit frightening too! I didn't know if I should address the restaurant, or just move on. I just moved on. That whole thing was weird...really weird
I had to pour out 1/3 bottle of the Carignan. Let's keep an eye on this. If it doesn't move, and we are pouring more out, we need to change the varietal. We also had to pour out about 1/4 a bottle of the new sparkling rose because it was flat. Not sure what happened there, but just make sure we are keeping the right toppers on the sparklings.
I added the Kosmic Cocktail to the Happy Hour Menu to help push it out. I also created a Happy Hour screen on the second scroll down, to make ringing in happy hour a little easier. It's the same items as in the other categories, so the pricing changes as it does. So no one can try to be sly and run in HH priced food at non HH times. I created a new happy hour menu and got some more out in rotation.
**I have an envelope with many gift cards in it ready for Caitlin from Mantis Massage to come pick up sometime this week. Don't know when she will be in, but they are near the phone and ready to go.
Specials:
Seared HamaToro
3 Staff members that stood out (why/how):
-Krystin was sushi bar tonight and didn't have much going on, so she grabbed a towel and started scrubbing things. I bought her dinner for her hard work and helping (without instigation).
-Chelsea also made good use of her downtime by helping to bus tables and water tables as well.
-It only happened once today but I wanted to note it since it was in the notes from last night, but Kelly rang in nigiri and rolls on the same ticket during her lunch shift today. I told her to be more careful, but this might be one of those things we need to write her up for if it continues. Next time it needs to be a verbal warning with the mention of a write up.
-Tonight Kelly had a table whose tab was $42. They gave her a $100 bill and two $1 bills. She got change from me, and then gave them the entire $102 back to them, not taking money for the bill. The people didn't say anything and they left. She didn't realize this until she owed $47 on her checkout and only had $9 on her. She admitted to the mistake and asked if we could deduct that amount from her paycheck. I told her yes. To lessen the blow, I used the $16 I had pinned up to the board that was left at A2 a few weeks back, to help lessen her debt. So the checkouts spreadsheet looks a little wonky and the Deposit will be off that amount. I am deducting $22 from her CC tips. She said that it was her fault and took total and complete responsibility for it. She also said she only had breakfast to eat today and then went to the gym on her break from her double and didn't eat anything after. I told her to make sure she eats before her shifts so that she can focus and do a good job
Any VIP's in?
Rob
Neil & a friend
John Hernandez and Tori
Jonathan Oropeza who use to work here
Dinner:
Spencer from Alamo Drafthouse (dropped off trade)
A couple that I've seen before but don't know their names
Comps& Void Detail:
I had all my comp receipts saved on the rail and Kelly threw them out...
FNF for Oropeza
Emp Day off for John and Tori
Server misring for a veggie roll Johnny rang in instead of a Koko Roll
Open % for military guys, I took 10% off ($3.65)
ANA Discount
SIN for a guy that use to work here when we first opened. I didn't know him.
R&M needs:
Rodrigo will be in the morning to repair the patch that fell off S12, and also to fix the ladies room door from that idiot.
Matt got us a new broom and dustpan. For FOH it should reside in the office to keep it clean and presentable in the dining room. Please and thank you.
86'd items/ need more:
Sunday PM 11/27/16 recap
Written By: Dusten
LY Dinner Sales: 4240
Projected Sales : 5346
TY Dinner Sales:5040
+/- :over LY by 19% and under PS by $306
Dinner Covers: 164
Avg PPA: 28.18
Weather: Humid and low 70's. Might rain later
Special events?: the holiday taint. Shopping Season
Who worked: Ruthy, Krystin, Grace, Cindy, Clair CL, Liam SA, Hiroe FR, Tori and Melisa H, John Cktl
Flow of Business, Cuts and Ticket Times: Busy early. We sat 44 covers upon opening and the customers kept coming. By 6pm we were full. Things remained in a fevered but productive state until 8pm and by 8:25 we were off wait. Had a 6 top call in and we booked the party room for them at 8pm. The 6pm reso had trouble getting out of the door, but the 8pm folks were very understanding.
I cut Ruthy, Krystin, Tori and John at 8:30pm. Grace was cut not long after. Cut Cindy at 9:30pm.
Had another table, regulars, Jessie and Danielle (I think) ask about the yakitori being different. Basically they'd noticed months ago that it was not longer charred, but rather seemed to be pan cooked. I talked with Matt and Danny to find out what we had been doing different. Long story short, I asked them, given the information I got from the kitchen and relayed to them, would they order the yakitori again? They said they'll probably get the kara-age from now on. I thanked them for their feedback, they told me this was their favorite place and we left it at that.
Specials:1 aji sashimi, 5 hama-toro carpaccio
3 Staff members that stood out (why/how):
Clair and Ruthy were late by 5 and 9 minutes respectively. Ruthy was very apologetic and I had no problems with her the rest of the night. I reminded them that they need to CALL if they even think they'll be late.
Clair is a very chatty-Kathy. During pre-shift I made a few points about things lacking on the floor regarding section maintenance and basically taking the SA for granted. Last night I had to ask people to stop doing their sidework to help bus their own section. Tonight, as we had 5 or 7 parties of various sizes leave almost simultaneously, Liam and I were doing multiple passes getting dirty dishes off tables. I was sorting them in the dishpit while he went to get more or reset tables. All the other servers were fairly busy except Clair. She was leaned up against the host stand having the best time telling fun stories, while at least two spots at the sushi bar needed cleaning and resetting. I told her then that she would need to buss her section the rest of the night, and cut Liam from bussing her section. This was at about 9pm, so my actual point for doing this was moot, but she did straighten up after that.
Mr. Tran continues to be an obstacle for everyone to work not with but around, and more importantly, is not changing his gloves when he does things like wash things in the sink and then handles foods. I talked to Toshi about it. I know he has been told multiple times in the past. I would not like to eat the food he makes. With multiple employees feeling or starting to feel under the weather, hygiene and not getting others sick should be a top priority, right? He can't be watched all the time, but he can't be relied on to follow the rules either without continual supervision.
Any VIP's in? Kazu of Fukumoto, Jessie and Danielle, Adi without Denton. The entitled couple with their spawn that sit at the sushi bar, brought a couple grown-up pals with them and sat in the back B's. No dirty diaper changing in the lobby tonight!
Comps& Void Detail:2 kome buck cards, one $15 and one for $10. Voided some sake-toro pieces b/c 86'd.
R&M needs:Sushi bar sink is clogged again. Toshi said he tried to snake it but no to avail. The patchwork Rodrigo did under S12 came off. I left it at the host stand.
Elizabeth- I was having trouble recording the sales for the various sake cocktails accurately given the info in the PMIX. Perhaps you can help me decipher and or clarify "Apple, Raspberry etc." with the "Texas Blues, Okinawa Breeze" and so forth, please? I left the report for last weeks sales on the desk.
86'd items/ need more:Shiso, All Uni's, tempura Ice Cream, Black sesame pudding, okonomiyaki, takowasa, o-toro, sake-toro, hops and grain, oasis homesick. I made an attempt to call Capitol Beverage regarding the hops & Grain. It might be a good idea to follow up with them tomorrow if they don't contact us in the morning.
LY Dinner Sales: 4240
Projected Sales : 5346
TY Dinner Sales:5040
+/- :over LY by 19% and under PS by $306
Dinner Covers: 164
Avg PPA: 28.18
Weather: Humid and low 70's. Might rain later
Special events?: the holiday taint. Shopping Season
Who worked: Ruthy, Krystin, Grace, Cindy, Clair CL, Liam SA, Hiroe FR, Tori and Melisa H, John Cktl
Flow of Business, Cuts and Ticket Times: Busy early. We sat 44 covers upon opening and the customers kept coming. By 6pm we were full. Things remained in a fevered but productive state until 8pm and by 8:25 we were off wait. Had a 6 top call in and we booked the party room for them at 8pm. The 6pm reso had trouble getting out of the door, but the 8pm folks were very understanding.
I cut Ruthy, Krystin, Tori and John at 8:30pm. Grace was cut not long after. Cut Cindy at 9:30pm.
Had another table, regulars, Jessie and Danielle (I think) ask about the yakitori being different. Basically they'd noticed months ago that it was not longer charred, but rather seemed to be pan cooked. I talked with Matt and Danny to find out what we had been doing different. Long story short, I asked them, given the information I got from the kitchen and relayed to them, would they order the yakitori again? They said they'll probably get the kara-age from now on. I thanked them for their feedback, they told me this was their favorite place and we left it at that.
Specials:1 aji sashimi, 5 hama-toro carpaccio
3 Staff members that stood out (why/how):
Clair and Ruthy were late by 5 and 9 minutes respectively. Ruthy was very apologetic and I had no problems with her the rest of the night. I reminded them that they need to CALL if they even think they'll be late.
Clair is a very chatty-Kathy. During pre-shift I made a few points about things lacking on the floor regarding section maintenance and basically taking the SA for granted. Last night I had to ask people to stop doing their sidework to help bus their own section. Tonight, as we had 5 or 7 parties of various sizes leave almost simultaneously, Liam and I were doing multiple passes getting dirty dishes off tables. I was sorting them in the dishpit while he went to get more or reset tables. All the other servers were fairly busy except Clair. She was leaned up against the host stand having the best time telling fun stories, while at least two spots at the sushi bar needed cleaning and resetting. I told her then that she would need to buss her section the rest of the night, and cut Liam from bussing her section. This was at about 9pm, so my actual point for doing this was moot, but she did straighten up after that.
Mr. Tran continues to be an obstacle for everyone to work not with but around, and more importantly, is not changing his gloves when he does things like wash things in the sink and then handles foods. I talked to Toshi about it. I know he has been told multiple times in the past. I would not like to eat the food he makes. With multiple employees feeling or starting to feel under the weather, hygiene and not getting others sick should be a top priority, right? He can't be watched all the time, but he can't be relied on to follow the rules either without continual supervision.
Any VIP's in? Kazu of Fukumoto, Jessie and Danielle, Adi without Denton. The entitled couple with their spawn that sit at the sushi bar, brought a couple grown-up pals with them and sat in the back B's. No dirty diaper changing in the lobby tonight!
Comps& Void Detail:2 kome buck cards, one $15 and one for $10. Voided some sake-toro pieces b/c 86'd.
R&M needs:Sushi bar sink is clogged again. Toshi said he tried to snake it but no to avail. The patchwork Rodrigo did under S12 came off. I left it at the host stand.
Elizabeth- I was having trouble recording the sales for the various sake cocktails accurately given the info in the PMIX. Perhaps you can help me decipher and or clarify "Apple, Raspberry etc." with the "Texas Blues, Okinawa Breeze" and so forth, please? I left the report for last weeks sales on the desk.
86'd items/ need more:Shiso, All Uni's, tempura Ice Cream, Black sesame pudding, okonomiyaki, takowasa, o-toro, sake-toro, hops and grain, oasis homesick. I made an attempt to call Capitol Beverage regarding the hops & Grain. It might be a good idea to follow up with them tomorrow if they don't contact us in the morning.
Sunday, November 27, 2016
Sunday AM 11.27.16
Written By: Elizabeth
LY Lunch Sales: $2772
Projected Sales : $2940
TY Lunch Sales: $1812
+/- : -35% LY and -$1128 PS
Lunch Covers: 101
Avg PPA: $17.49
Previous Days Labor:17%
Previous Days Comps: 6%
Controllable Comps: 2.69%
Weather: overcast and in the 60s
Special events?: End of Holiday weekend.
Who worked: Krystin, Ruthy, Renee, Mandy CL. Chelsea Host, John FR, Gabe SA
Flow of Business, Cuts and Ticket Times:
Really slow start to the day. By 12:30 we had only had about 6 tables all day. Thought it was going to pick up around 1...then 1:30....but it never did. We never had a full restaurant and never went on a wait. Had the party room sat twice, which was nice on this slower day. Cut Krystin at 1:15, went 2 on at 2, and down to just Mandy at 2:30. Only Rachel and Carlos came in after that. Such a sleepy day compared to the last few days. I cut Gabe and Chelsea at 2:30 too.
We need to make sure that at the end of the night, especially busy shifts, we are changing the water in the dish machine. A lot of mornings the glassware is just barely washed. this morning there was food particles on some of the glassware.
Specials: pushing those drink specials
3 Staff members that stood out (why/how):
Any VIP's in?
Cole & GF in early.
Old John
Harmon, Jennifer & their little girl (shes getting so big!!)
Rachel & Carlos
Comps& Void Detail:
none.
R&M needs:
new "glass filler" arrived today and Gabe and I teamworked it out and got it installed!!! I'm pretty proud of myself right now. And we have a brand new filtered water faucet
86'd items/ need more:
Hand soap
LY Lunch Sales: $2772
Projected Sales : $2940
TY Lunch Sales: $1812
+/- : -35% LY and -$1128 PS
Lunch Covers: 101
Avg PPA: $17.49
Previous Days Labor:17%
Previous Days Comps: 6%
Controllable Comps: 2.69%
Weather: overcast and in the 60s
Special events?: End of Holiday weekend.
Who worked: Krystin, Ruthy, Renee, Mandy CL. Chelsea Host, John FR, Gabe SA
Flow of Business, Cuts and Ticket Times:
Really slow start to the day. By 12:30 we had only had about 6 tables all day. Thought it was going to pick up around 1...then 1:30....but it never did. We never had a full restaurant and never went on a wait. Had the party room sat twice, which was nice on this slower day. Cut Krystin at 1:15, went 2 on at 2, and down to just Mandy at 2:30. Only Rachel and Carlos came in after that. Such a sleepy day compared to the last few days. I cut Gabe and Chelsea at 2:30 too.
We need to make sure that at the end of the night, especially busy shifts, we are changing the water in the dish machine. A lot of mornings the glassware is just barely washed. this morning there was food particles on some of the glassware.
Specials: pushing those drink specials
3 Staff members that stood out (why/how):
Any VIP's in?
Cole & GF in early.
Old John
Harmon, Jennifer & their little girl (shes getting so big!!)
Rachel & Carlos
Comps& Void Detail:
none.
R&M needs:
new "glass filler" arrived today and Gabe and I teamworked it out and got it installed!!! I'm pretty proud of myself right now. And we have a brand new filtered water faucet
86'd items/ need more:
Hand soap
Saturday PM Recap 11/26/16
Written By: Leary
LY Dinner Sales: 6011
Projected Sales : 6641 (+235)
TY Dinner Sales: 6876
+/- : +865, +14%
Dinner Covers: 244
Avg PPA: 28.18
Weather: Cloudy and moderate
Special events?: Thanksgiving Weekend
Who worked:
Lindsey, Clair, Ruthy, Krystin, Dusten Cl, Melisa & Alina H, John SA, Hiroe FR,
Liam Sushi Bar Train
Flow of Business, Cuts and Ticket Times:
It was a much busier start than yesterday. We filled up in the first 30 minutes. Hit a 30-45 minute wait by 7. We had a few larger parties, but not as many as yesterday. Our 7 o'clock reservation no-showed, but we had an 8-top ready to go. Things started slowing down by 8. We stayed full, and had a few tables waiting here or there. Started to clear out by 9. Cut Alina & Renee. Cut Lindsey at 920, and 2 on at 945. Only a couple tables came in the last hour.
Had a 5-top waiting a little after 8. They had been waiting for about 15 minutes, and when they were paged they turned out to be incomplete. Alina told them we needed the whole party to be here to seat them. I was walking by bringing change to someone and heard the a guy say I don't like that at all. After dropping off the change and doing a comp I came back to the host stand to talk to the guy, but he was gone. I asked the host stand, and Alina told me he stormed out. He had told the host stand they were complete earlier, and I know Alina was polite about it. Not sure if I could have made him happy, but I wish he would have stuck around long for me to talk to him.
Comped a 3 oyster nigiri because the ladies thought they were getting them on the half. There was a bit of a language barrier, but they come in here semi-often so I'm not sure why they thought that. They had a pretty large tab so I wasn't going to press it, but let them know for next time.
Had a table send back a Gyoza because they didn't like the taste. Nothing was wrong with them, but it was their first time and I think this was the most adventurous meal they have ever had.
I called the no show 7pm res several times but no answer. The last message I left I let them know there was going to be a cancellation fee. I waited until 11pm to charge the card, and they called at 1105pm. Apparently they thought they reserved it for tomorrow evening. I booked their reservation for tomorrow (luckily we still had it available), and refunded the card through Aloha.
Specials:
Aji Sashimi- 2
Nigiri Set- 6
Hama-toro Sashimi- 7
3 Staff members that stood out (why/how):
-I had Liam come in and post up at the sushi bar. It's a lot to absorb, but he felt a lot more comfortable with the sushi items at the end of the shift.
-Alina was having trouble with the big tops and how to place them tonight. She does a pretty good job overall, but I've run in to this before with her and it isn't sticking or she just feels unsure. I'll follow up about it in her progress report.
-Matt made the best Hama-kama that Sophia or Naoto have ever had
Any VIP's in?
-Allison from Yellow jacket
-Naoto, Sophia & friends
-Angie from Sa-ten
-Jason & Suzanne
Comps& Void Detail:
-Emp day off for Naoto, Sophia & Angie
-Guest changed mind for oyster nigiri
-DNL for a Gyoza
-A bunch of Kome Bucks
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6011
Projected Sales : 6641 (+235)
TY Dinner Sales: 6876
+/- : +865, +14%
Dinner Covers: 244
Avg PPA: 28.18
Weather: Cloudy and moderate
Special events?: Thanksgiving Weekend
Who worked:
Lindsey, Clair, Ruthy, Krystin, Dusten Cl, Melisa & Alina H, John SA, Hiroe FR,
Liam Sushi Bar Train
Flow of Business, Cuts and Ticket Times:
It was a much busier start than yesterday. We filled up in the first 30 minutes. Hit a 30-45 minute wait by 7. We had a few larger parties, but not as many as yesterday. Our 7 o'clock reservation no-showed, but we had an 8-top ready to go. Things started slowing down by 8. We stayed full, and had a few tables waiting here or there. Started to clear out by 9. Cut Alina & Renee. Cut Lindsey at 920, and 2 on at 945. Only a couple tables came in the last hour.
Had a 5-top waiting a little after 8. They had been waiting for about 15 minutes, and when they were paged they turned out to be incomplete. Alina told them we needed the whole party to be here to seat them. I was walking by bringing change to someone and heard the a guy say I don't like that at all. After dropping off the change and doing a comp I came back to the host stand to talk to the guy, but he was gone. I asked the host stand, and Alina told me he stormed out. He had told the host stand they were complete earlier, and I know Alina was polite about it. Not sure if I could have made him happy, but I wish he would have stuck around long for me to talk to him.
Comped a 3 oyster nigiri because the ladies thought they were getting them on the half. There was a bit of a language barrier, but they come in here semi-often so I'm not sure why they thought that. They had a pretty large tab so I wasn't going to press it, but let them know for next time.
Had a table send back a Gyoza because they didn't like the taste. Nothing was wrong with them, but it was their first time and I think this was the most adventurous meal they have ever had.
I called the no show 7pm res several times but no answer. The last message I left I let them know there was going to be a cancellation fee. I waited until 11pm to charge the card, and they called at 1105pm. Apparently they thought they reserved it for tomorrow evening. I booked their reservation for tomorrow (luckily we still had it available), and refunded the card through Aloha.
Specials:
Aji Sashimi- 2
Nigiri Set- 6
Hama-toro Sashimi- 7
3 Staff members that stood out (why/how):
-I had Liam come in and post up at the sushi bar. It's a lot to absorb, but he felt a lot more comfortable with the sushi items at the end of the shift.
-Alina was having trouble with the big tops and how to place them tonight. She does a pretty good job overall, but I've run in to this before with her and it isn't sticking or she just feels unsure. I'll follow up about it in her progress report.
-Matt made the best Hama-kama that Sophia or Naoto have ever had
Any VIP's in?
-Allison from Yellow jacket
-Naoto, Sophia & friends
-Angie from Sa-ten
-Jason & Suzanne
Comps& Void Detail:
-Emp day off for Naoto, Sophia & Angie
-Guest changed mind for oyster nigiri
-DNL for a Gyoza
-A bunch of Kome Bucks
R&M needs:
86'd items/ need more:
Saturday, November 26, 2016
Saturday AM 11.26.16
Written By: Elizabeth
LY Lunch Sales: $3131
Projected Sales : $3360
TY Lunch Sales: $3580
+/- : +12% LY and +$148 PS
Lunch Covers: 176
Avg PPA: $19.93
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps: 0%!!
Weather: Overcast and in the high 60s
Special events?: Post-Thanksgiving Weekend
Who worked: Mandy, Renee, Sophia TR John, Johnny CL. Tori Host, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start, but like clockwork at 1pm it picked up and we went on a wait. Had a lot of 4 tops and 5s. A few 6s & 7s came in too, as expected on a weekend with lots of families in town. The restaurant was full of kids too. We ran out of high chairs at one point, but I know we don't have anywhere else to keep them if we got more. We stayed on a 30 minute wait throughout the rest of the shift, and sat the last table around 2:15. I cut Renee at that point, and then went 2 on at 2:40. Had 4 tables walk in at ten til 3, Johnny took 2 of them and Mandy took one of them. Johnny did a great job of delegating what he needed in order to take those two tables, also. We closed without incident. No long tickets or upset guests. Another breeze of a shift!
Since we talked about putting the Thai style sauce on the side, it got me thinking. So today I ordered the Amazu chicken to see if it has the same problem as the Thai Style. I got it straight from the kitchen and when I had a bite, it was cold. Mainly because of the cold sauce on it. So that might be something we want to revisit as well. If we are tossing chicken in these cold sauces, they are going to come out cold. Can we keep the sauces warm?
Specials: another contest on the close outs. Renee sold a bottle of Tears of Dawn, so I took care of her lunch.
3 Staff members that stood out (why/how):
-Sophia was training John today. She was very thorough with him, which was great to see. He seemed to pick some of it up, but I'm not sure how focused he is on it. He's really excited to be on the floor, but will need to work on inefficiencies.
-Like I mentioned above, Johnny was very vocal with what he needed.
Any VIP's in?
Old John
Comps& Void Detail:
Kome Bucks for Renee's winning bottle of Sake.
R&M needs:
The spray nozzle at dish pit was spraying all funky. Connor told me Scott tried to fix it, but couldn't. I took a look at it and it turns out, the screw on the bottom of the sprayer just needed to be tightened. I got the Phillips head and just screwed it in tighter, and it worked fine.
86'd items/ need more:
Almost out of Sencha, I ordere 2 more bags.
LY Lunch Sales: $3131
Projected Sales : $3360
TY Lunch Sales: $3580
+/- : +12% LY and +$148 PS
Lunch Covers: 176
Avg PPA: $19.93
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps: 0%!!
Weather: Overcast and in the high 60s
Special events?: Post-Thanksgiving Weekend
Who worked: Mandy, Renee, Sophia TR John, Johnny CL. Tori Host, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start, but like clockwork at 1pm it picked up and we went on a wait. Had a lot of 4 tops and 5s. A few 6s & 7s came in too, as expected on a weekend with lots of families in town. The restaurant was full of kids too. We ran out of high chairs at one point, but I know we don't have anywhere else to keep them if we got more. We stayed on a 30 minute wait throughout the rest of the shift, and sat the last table around 2:15. I cut Renee at that point, and then went 2 on at 2:40. Had 4 tables walk in at ten til 3, Johnny took 2 of them and Mandy took one of them. Johnny did a great job of delegating what he needed in order to take those two tables, also. We closed without incident. No long tickets or upset guests. Another breeze of a shift!
Since we talked about putting the Thai style sauce on the side, it got me thinking. So today I ordered the Amazu chicken to see if it has the same problem as the Thai Style. I got it straight from the kitchen and when I had a bite, it was cold. Mainly because of the cold sauce on it. So that might be something we want to revisit as well. If we are tossing chicken in these cold sauces, they are going to come out cold. Can we keep the sauces warm?
Specials: another contest on the close outs. Renee sold a bottle of Tears of Dawn, so I took care of her lunch.
3 Staff members that stood out (why/how):
-Sophia was training John today. She was very thorough with him, which was great to see. He seemed to pick some of it up, but I'm not sure how focused he is on it. He's really excited to be on the floor, but will need to work on inefficiencies.
-Like I mentioned above, Johnny was very vocal with what he needed.
Any VIP's in?
Old John
Comps& Void Detail:
Kome Bucks for Renee's winning bottle of Sake.
R&M needs:
The spray nozzle at dish pit was spraying all funky. Connor told me Scott tried to fix it, but couldn't. I took a look at it and it turns out, the screw on the bottom of the sprayer just needed to be tightened. I got the Phillips head and just screwed it in tighter, and it worked fine.
86'd items/ need more:
Almost out of Sencha, I ordere 2 more bags.
Friday, November 25, 2016
Friday PM Recap 11/25/16
Written By: Leary
LY Dinner Sales: 5896
Projected Sales : 6141 (-145)
TY Dinner Sales: 5996
+/- : +100, 2%
Dinner Covers: 208
Avg PPA: 28.83
Weather: Cloudy and chilly
Special events?: Day after Thanksgiving
Who worked:
Johnny, Krystin, Kelly, Ruthy, Jason Cl, Alina & Chelsea H, John SA, Taylor w/ Liam FR,
Renee Cktl
Flow of Business, Cuts and Ticket Times:
Slower Friday as expected. We did get a good pop after the game around 630, and hit a 50 minute wait. Had several big tops, but Chelsea did a good job keeping the flow of seating. Felt like a normal Friday from 7-9, but died off after 9. Came off the wait around 915, and cut Chelsea and Renee. Went 2 on at 940. No one came in after 10. Ticket times were good, and no guest issues.
Specials:
Aji Sashimi- 3
Tsukiji Set- 2
3 Staff members that stood out (why/how):
-Had a contest On the Black Friday drink menu and Ruthy won.
-Kelly was extra spacey tonight. Kept not seperating items sent to the Sushi Bar. At one point she rang in 7 peices on 1 ticket, and then acted surprised when we told her 4 types of nigiri to a ticket. I was planning on talking with her at the end of the shift, but she snuck out of here at the end of the shift. I will follow up with her on our next shift together.
-Jason did well at the sushi bar for his last shift. He was definitley putting in the effort this week to leave on a high note.
Any VIP's in?
Comps& Void Detail:
-Customer Kome Bucks
-Server Misring for Kelly.
R&M needs:
86'd items/ need more:
Homesick & Zoe
LY Dinner Sales: 5896
Projected Sales : 6141 (-145)
TY Dinner Sales: 5996
+/- : +100, 2%
Dinner Covers: 208
Avg PPA: 28.83
Weather: Cloudy and chilly
Special events?: Day after Thanksgiving
Who worked:
Johnny, Krystin, Kelly, Ruthy, Jason Cl, Alina & Chelsea H, John SA, Taylor w/ Liam FR,
Renee Cktl
Flow of Business, Cuts and Ticket Times:
Slower Friday as expected. We did get a good pop after the game around 630, and hit a 50 minute wait. Had several big tops, but Chelsea did a good job keeping the flow of seating. Felt like a normal Friday from 7-9, but died off after 9. Came off the wait around 915, and cut Chelsea and Renee. Went 2 on at 940. No one came in after 10. Ticket times were good, and no guest issues.
Specials:
Aji Sashimi- 3
Tsukiji Set- 2
3 Staff members that stood out (why/how):
-Had a contest On the Black Friday drink menu and Ruthy won.
-Kelly was extra spacey tonight. Kept not seperating items sent to the Sushi Bar. At one point she rang in 7 peices on 1 ticket, and then acted surprised when we told her 4 types of nigiri to a ticket. I was planning on talking with her at the end of the shift, but she snuck out of here at the end of the shift. I will follow up with her on our next shift together.
-Jason did well at the sushi bar for his last shift. He was definitley putting in the effort this week to leave on a high note.
Any VIP's in?
Comps& Void Detail:
-Customer Kome Bucks
-Server Misring for Kelly.
R&M needs:
86'd items/ need more:
Homesick & Zoe
Friday AM 11.25.16
Written By: Elizabeth
LY Lunch Sales: $1805
Projected Sales : $2386
TY Lunch Sales: $3113
+/- : +72% LY and +$727 PS
Lunch Covers: 151
Avg PPA: $20.62
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 2.81%
Weather: rainy and wet. mid 60s
Special events?: Black Friday
Who worked: Lindsey, Grace, Mandy, Clair CL. Gabe SA, Chelsea Host, Taylor FR
Flow of Business, Cuts and Ticket Times:
The first hour and a half was slow slow slow. The last hour and a half was busy busy busy! Lots of 5 tops, and some 6 tops. Lots of groups to say the least. Everyone picked up the pace and was able to handle the late influx, no major issues, other than a few tables waiting over their quote time. People were still just visiting and taking their time at the tables, so we had a few go over our usual quote time. But everyone was fine with it. No guest issues, no kitchen issues. It was a smooth lunch overall. We sat the last table at 2:15. And did last call.
On a side note, this might be a weekday lunch sales record.
Specials: Ran a contest on the leftover bevs. Grace won. She sold a bottle of Sparkling rose! I bought her lunch.
3 Staff members that stood out (why/how):
-Clair was irritated at the late pop, but pushed through.
-Gabe has once pace. Though I will cut him a little slack with his injury. I tried helping him a few times and he seemed annoyed about it.
-Lindsey hurt her back but pushed through the shift like a champ!
Any VIP's in?
Friends of Kayo & Take (also regulars) were in with their large family
Comps& Void Detail:
Owner % Comp for Kayo & Takes Friends.
R&M needs:
none at the time
86'd items/ need more:
Ben E Keith didn't send the London Homesick. Not sure why.
LY Lunch Sales: $1805
Projected Sales : $2386
TY Lunch Sales: $3113
+/- : +72% LY and +$727 PS
Lunch Covers: 151
Avg PPA: $20.62
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 2.81%
Weather: rainy and wet. mid 60s
Special events?: Black Friday
Who worked: Lindsey, Grace, Mandy, Clair CL. Gabe SA, Chelsea Host, Taylor FR
Flow of Business, Cuts and Ticket Times:
The first hour and a half was slow slow slow. The last hour and a half was busy busy busy! Lots of 5 tops, and some 6 tops. Lots of groups to say the least. Everyone picked up the pace and was able to handle the late influx, no major issues, other than a few tables waiting over their quote time. People were still just visiting and taking their time at the tables, so we had a few go over our usual quote time. But everyone was fine with it. No guest issues, no kitchen issues. It was a smooth lunch overall. We sat the last table at 2:15. And did last call.
On a side note, this might be a weekday lunch sales record.
Specials: Ran a contest on the leftover bevs. Grace won. She sold a bottle of Sparkling rose! I bought her lunch.
3 Staff members that stood out (why/how):
-Clair was irritated at the late pop, but pushed through.
-Gabe has once pace. Though I will cut him a little slack with his injury. I tried helping him a few times and he seemed annoyed about it.
-Lindsey hurt her back but pushed through the shift like a champ!
Any VIP's in?
Friends of Kayo & Take (also regulars) were in with their large family
Comps& Void Detail:
Owner % Comp for Kayo & Takes Friends.
R&M needs:
none at the time
86'd items/ need more:
Ben E Keith didn't send the London Homesick. Not sure why.
Wednesday, November 23, 2016
Wednesday Recap 11/23/16
Written By: Leary
LY Lunch Sales: 1979
Projected Sales : 2316 (+53)
TY Lunch Sales: 2369
+/- : +390, +20%
Lunch Covers: 139
Avg PPA: 17.04
LY Dinner Sales: 4546
Projected Sales : 5269 (+819)
TY Dinner Sales: 6088
+/- : +1542, +34%
Dinner Covers: 228
Avg PPA: 26.70
Previous Days Labor: 16%
Previous Days Comps: 6%
Controllable Comps: 2.44%
Weather: Warm and sunny afternoon, cool evening
Special events?: Day before Thanksgiving
Who worked:
Lunch: Lindsey w/ John, Mandy, Kelly, Johnny Cl, Tori H, Hiroe w/ Liam, Brennan SA
Dinner: Lindsey, Jason, Krystin, Grace, Sophia Cl, Melisa & John H, Taylor FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Lunch was steady from the beginning. Hit a small 15 wait at 1pm, and was off the wait by 130. Stayed full until the very end. Business came at a nice pace so things never got hectic. Everyone did a good job, and ticket times were good. No customer issues, and no controllable comps.
Dinner was a slower start than last night. Had all the servers come in at 5 just in case, but it was slow the first 30 minutes. We started filling up around 545, and we were on a wait by 6. Lots of 5-tops, and couple of walk-in 6-tops and 7-tops. Wait hit an hour at it's peak, but averaged 30-45 min most of the night. No one was geeting up at the end of the night so we didn't get off the wait until 940.
It was good to have John at the host stand to cocktail, but it wasn't quite enough business to where a cocktail would have been needed. Probably will still schedule a cocktail next year just in case.
Everything went pretty smoothly. Ticket times were good. Had a few voided mis-rings. Comped a hamachi nigiri that Grace misrang. As I mentioned no one wanted to get up at the end of the night and we had 1 3-top go 25 minutes over their wait. They were super understanding, but I bought them some apps for their extreme patience.
Specials:
Aji Sashimi- 2
Tsukiji Set- 12
3 Staff members that stood out (why/how):
-Lindsey did a good job training John today. She explained a lot of finer details of the position.
Any VIP's in?
Comps& Void Detail:
-Server Misring Hamachi Nigiri
-Recovery Edamame & Shumai for long wait
R&M needs:
-Installed a new nozzle in the dish area
-Water spigot broke in the wait station right before the dinner shift. Going to look for a replacement at Acemart on Friday
86'd items/ need more:
BEK did not deliver any Oasis today. Not sure when Capital is suppose to deliver, but no ZOE either.
Sold the last of the Peacemaker tonight.
LY Lunch Sales: 1979
Projected Sales : 2316 (+53)
TY Lunch Sales: 2369
+/- : +390, +20%
Lunch Covers: 139
Avg PPA: 17.04
LY Dinner Sales: 4546
Projected Sales : 5269 (+819)
TY Dinner Sales: 6088
+/- : +1542, +34%
Dinner Covers: 228
Avg PPA: 26.70
Previous Days Labor: 16%
Previous Days Comps: 6%
Controllable Comps: 2.44%
Weather: Warm and sunny afternoon, cool evening
Special events?: Day before Thanksgiving
Who worked:
Lunch: Lindsey w/ John, Mandy, Kelly, Johnny Cl, Tori H, Hiroe w/ Liam, Brennan SA
Dinner: Lindsey, Jason, Krystin, Grace, Sophia Cl, Melisa & John H, Taylor FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Lunch was steady from the beginning. Hit a small 15 wait at 1pm, and was off the wait by 130. Stayed full until the very end. Business came at a nice pace so things never got hectic. Everyone did a good job, and ticket times were good. No customer issues, and no controllable comps.
Dinner was a slower start than last night. Had all the servers come in at 5 just in case, but it was slow the first 30 minutes. We started filling up around 545, and we were on a wait by 6. Lots of 5-tops, and couple of walk-in 6-tops and 7-tops. Wait hit an hour at it's peak, but averaged 30-45 min most of the night. No one was geeting up at the end of the night so we didn't get off the wait until 940.
It was good to have John at the host stand to cocktail, but it wasn't quite enough business to where a cocktail would have been needed. Probably will still schedule a cocktail next year just in case.
Everything went pretty smoothly. Ticket times were good. Had a few voided mis-rings. Comped a hamachi nigiri that Grace misrang. As I mentioned no one wanted to get up at the end of the night and we had 1 3-top go 25 minutes over their wait. They were super understanding, but I bought them some apps for their extreme patience.
Specials:
Aji Sashimi- 2
Tsukiji Set- 12
3 Staff members that stood out (why/how):
-Lindsey did a good job training John today. She explained a lot of finer details of the position.
Any VIP's in?
Comps& Void Detail:
-Server Misring Hamachi Nigiri
-Recovery Edamame & Shumai for long wait
R&M needs:
-Installed a new nozzle in the dish area
-Water spigot broke in the wait station right before the dinner shift. Going to look for a replacement at Acemart on Friday
86'd items/ need more:
BEK did not deliver any Oasis today. Not sure when Capital is suppose to deliver, but no ZOE either.
Sold the last of the Peacemaker tonight.
Tuesday, November 22, 2016
Tuesday PM 11.22.16
Written By: Elizabeth
LY Dinner Sales: $5359
Projected Sales : $5495
TY Dinner Sales:$6055
+/- : +13% LY and+$560 PS
Dinner Covers: 216
Avg PPA: $28.03
Weather: It poured like crazy around 5:30 and let up around 6:15. The rest of the night was cool, in the 60s and dry.
Special events?:
turkey...is ....coming.
Who worked:
Mandy, Lindsey, Sayo, Kelly, Clair CL. Chelsea & Maegan Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Boy oh boy, next year please let's have everyone in at 5pm. With the exception of A8, B1 & A5, every seat had a butt in it by 5:25. It was Lindsey, Sayo, Kelly and me. I started taking orders at some sushi bar seats. The part that was the most challenging is that we had 5 one tops at the sushi bar. Mandy got here around 5:20 and I immediately put her to work taking tables. Clair got here and had a full sushi bar so she helped out where needed. We hit out stride by 5:45 and were on a wait until about 9:15. Lots of 5 tops in tonight.
I called Car2Go about the car that was parked in our lot. They said someone should be out within an hour or two to remove it. At 10pm it's still there. So if it's there in the morning, can someone please call?
Specials: Rolled out the new bev menu and featured the old bev on a sheet of paper. Sold through all the Dante, so that was good. I would run that feature sheet for the next few days to get rid of the old wine.
3 Staff members that stood out (why/how):
-Sayo was kicking ass at the very beginning
Any VIP's in?
Rachel & Carlos
Kylie
Dusten, Grace and some friends
Comps& Void Detail:
Emp Day off for Dusten and Grace. What a doozy that comp was!
FNF for some pieces for Kylie since her last two pieces got stuck behind Dusten's wallop of a table. Boy did those kids eat good ;)
Voided a chardonnay, mis ring, for clair.
That was about it.
R&M needs:
During the rain there was a leak in the party room. You can see a slight crack in the ceiling. I guess we're going to have to call the roofer? Don't know where the leak is originating.
86'd items/ need more:
Still waiting on Oasis to come in tomorrow with BEK, and Kosmic to come in.
LY Dinner Sales: $5359
Projected Sales : $5495
TY Dinner Sales:$6055
+/- : +13% LY and+$560 PS
Dinner Covers: 216
Avg PPA: $28.03
Weather: It poured like crazy around 5:30 and let up around 6:15. The rest of the night was cool, in the 60s and dry.
Special events?:
turkey...is ....coming.
Who worked:
Mandy, Lindsey, Sayo, Kelly, Clair CL. Chelsea & Maegan Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Boy oh boy, next year please let's have everyone in at 5pm. With the exception of A8, B1 & A5, every seat had a butt in it by 5:25. It was Lindsey, Sayo, Kelly and me. I started taking orders at some sushi bar seats. The part that was the most challenging is that we had 5 one tops at the sushi bar. Mandy got here around 5:20 and I immediately put her to work taking tables. Clair got here and had a full sushi bar so she helped out where needed. We hit out stride by 5:45 and were on a wait until about 9:15. Lots of 5 tops in tonight.
I called Car2Go about the car that was parked in our lot. They said someone should be out within an hour or two to remove it. At 10pm it's still there. So if it's there in the morning, can someone please call?
Specials: Rolled out the new bev menu and featured the old bev on a sheet of paper. Sold through all the Dante, so that was good. I would run that feature sheet for the next few days to get rid of the old wine.
3 Staff members that stood out (why/how):
-Sayo was kicking ass at the very beginning
Any VIP's in?
Rachel & Carlos
Kylie
Dusten, Grace and some friends
Comps& Void Detail:
Emp Day off for Dusten and Grace. What a doozy that comp was!
FNF for some pieces for Kylie since her last two pieces got stuck behind Dusten's wallop of a table. Boy did those kids eat good ;)
Voided a chardonnay, mis ring, for clair.
That was about it.
R&M needs:
During the rain there was a leak in the party room. You can see a slight crack in the ceiling. I guess we're going to have to call the roofer? Don't know where the leak is originating.
86'd items/ need more:
Still waiting on Oasis to come in tomorrow with BEK, and Kosmic to come in.
Tuesday AM Recap 11/22/16
Written By: Leary
LY Lunch Sales: 2131
Projected Sales : 2215 (+50)
TY Lunch Sales: 2265
+/- : +134, +6%
Lunch Covers: 131
Avg PPA: 17.29
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 3.24%
Weather: Cloudy all day, looked like rain, but never happened
Special events?: Thanksgiving Week
Who worked:
Mandy, Alex w/ John, Grace, Johnny Cl, Melisa H, Gabe SA, Taylor w/ Liam
Flow of Business, Cuts and Ticket Times:
Pretty busy start today. Lots of families today as expected. We were full and on a small wait by noon. Did hit a solid 20 minute wait from 12-1230. Came off the wait completely by 1, but stayed full until 130. Went 2 on at 135. Only a few more tables for the last 25 minutes. Sushi Bar got the brunt of the business, but the kitchen got a few good pops. Ticket times were good.
Only had 1 issue with a Liam running a Chk Katsu to the wrong table. The ladies knew it wasn't there's but immediately started eating it and feeding it to their kids. I went by to let them know their food was about to come out, and tried to take the wrong plate away to make some room. One lady stopped me and said she wanted it, and would cancel her ramen. I was happy to oblige, and ended up avoiding a comp. The remake Chk Katsu came out quickly so all was good in the end.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 1 Spicy Miso
R&M needs:
Had Rodrigo install the rice cooker.
86'd items/ need more:
LY Lunch Sales: 2131
Projected Sales : 2215 (+50)
TY Lunch Sales: 2265
+/- : +134, +6%
Lunch Covers: 131
Avg PPA: 17.29
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 3.24%
Weather: Cloudy all day, looked like rain, but never happened
Special events?: Thanksgiving Week
Who worked:
Mandy, Alex w/ John, Grace, Johnny Cl, Melisa H, Gabe SA, Taylor w/ Liam
Flow of Business, Cuts and Ticket Times:
Pretty busy start today. Lots of families today as expected. We were full and on a small wait by noon. Did hit a solid 20 minute wait from 12-1230. Came off the wait completely by 1, but stayed full until 130. Went 2 on at 135. Only a few more tables for the last 25 minutes. Sushi Bar got the brunt of the business, but the kitchen got a few good pops. Ticket times were good.
Only had 1 issue with a Liam running a Chk Katsu to the wrong table. The ladies knew it wasn't there's but immediately started eating it and feeding it to their kids. I went by to let them know their food was about to come out, and tried to take the wrong plate away to make some room. One lady stopped me and said she wanted it, and would cancel her ramen. I was happy to oblige, and ended up avoiding a comp. The remake Chk Katsu came out quickly so all was good in the end.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 1 Spicy Miso
R&M needs:
Had Rodrigo install the rice cooker.
86'd items/ need more:
Monday, November 21, 2016
Monday 11.21.16
Written By: Elizabeth
LY Lunch Sales: $1864
Projected Sales : $2160
TY Lunch Sales: $2108
+/- : +13% LY and -$52 PS
Lunch Covers: 125
Avg PPA: $16.86
LY Dinner Sales: $5001
Projected Sales : $5160
TY Dinner Sales: $4634
+/- : -7% LY and -$526 PS
Dinner Covers: 173
Avg PPA: $26.79
Previous Days Labor:23%
Previous Days Comps: 6%
Controllable Comps: 7.28%
Weather: Beautiful! low 70s. Sunny.
Special events?: you know...turkeys
Who worked:
Lunch: Mandy, Ruthy, Kelly, Johnny CL. Patrick SA, Taylor FR, Melisa Host
Dinner: Mandy, Grace, Ruthy, Clair, Camacho CL. Maegan Host, Patrick host, Taylor SA, Hiroe FR Tr Liam
Flow of Business, Cuts and Ticket Times:
Lunch was busy as expected. AISD is off all week so we had lots of families and 5 tops. Melisa did a good job of handling the board and we only ran into some long ticket times again at the end of the shift, around 1:30. Kelly got really flustered in the back As and I urged her to ask for help and kept asking her what she needed. She continued to tell me that she didn't need anything, that telling me what she needed would slow her down. We had a conversation about it at the end of her shift, about how delegating doesn't mean you're weak, etc. I feel like that was an old habit for her, so I'm not sure why she fell back into it today. Anyhow, by 1:30 the restaurant was pretty much full with little movement, so I cut down to just Johnny. He got about 4 extra tables at the end, which helped his sales out.
I called Minamoto and asked that if the delivery driver is running late, not to deliver between the hours of noon and 2pm. The driver came at 12:30 today with two large fish boxes and we had a full lobby. While he unloaded he impeded the service station traffic and the servers and food runner was having trouble getting through while he get everything situated. I hope that was okay. I don't know how I talked to but he said they try not to come during the lunch rush but were just running behind today. I understand, these things happen, and maybe at the new place it won't cause such a back up, with the space we will have, but while we're here, we need them to make their deliveries in a timely manner.
Dinner started with a decent happy hour, then cleared out afterwards like usual. We didn't go on a wait until 7pm. I cocktailed for a little while for folks that wanted drinks, and Patrick did a fantastic job holding down the host stand! He kept Meagan moving too, by asking her to check on chopsticks, or verbally call guests. They worked well tonight. While the restaurant was busy it didn't feel that way in the dining room. Guests were happy and having a good time, tables were well paced and no one was stretched thin. A smooth night overall. Cut down to 2 on around 9:25. The night slowed to a close.
3 Staff members that stood out (why/how):
-Kelly, as mentioned above, had a minor freak out incident. But we talked afterwards
-Taylor did okay as SA tonight but again could work on his speed.
Any VIP's in?
Neal, last minute at lunch.
Ben Broker
Comps& Void Detail:
Bday dessert, Customer Kome Bucks, Recovery Gyoza for a table that Mandy miscommunication with about the GC promo. She asked if they could use the GC same day. I said yes. She meant the promo card. The couple was nice and understanding, so I took care of their Gyoza
R&M needs:
Andy couldn't make it out today so he will be out tomorrow.
The heaters came. I forgot to call HK propane in time so leary you'll have to call tomorrow.
I got all of the items and buttons made for the new beverage menu roll out. Everything should arrive tomorrow (Tuesday), so if we can get them stocked, we can roll out the menu Tuesday night. That would be ideal, considering we're out of pretty much every beer on the current menu. I also typed up the drink recipes and posted them in the service station.
86'd items/ need more:
LY Lunch Sales: $1864
Projected Sales : $2160
TY Lunch Sales: $2108
+/- : +13% LY and -$52 PS
Lunch Covers: 125
Avg PPA: $16.86
LY Dinner Sales: $5001
Projected Sales : $5160
TY Dinner Sales: $4634
+/- : -7% LY and -$526 PS
Dinner Covers: 173
Avg PPA: $26.79
Previous Days Labor:23%
Previous Days Comps: 6%
Controllable Comps: 7.28%
Weather: Beautiful! low 70s. Sunny.
Special events?: you know...turkeys
Who worked:
Lunch: Mandy, Ruthy, Kelly, Johnny CL. Patrick SA, Taylor FR, Melisa Host
Dinner: Mandy, Grace, Ruthy, Clair, Camacho CL. Maegan Host, Patrick host, Taylor SA, Hiroe FR Tr Liam
Flow of Business, Cuts and Ticket Times:
Lunch was busy as expected. AISD is off all week so we had lots of families and 5 tops. Melisa did a good job of handling the board and we only ran into some long ticket times again at the end of the shift, around 1:30. Kelly got really flustered in the back As and I urged her to ask for help and kept asking her what she needed. She continued to tell me that she didn't need anything, that telling me what she needed would slow her down. We had a conversation about it at the end of her shift, about how delegating doesn't mean you're weak, etc. I feel like that was an old habit for her, so I'm not sure why she fell back into it today. Anyhow, by 1:30 the restaurant was pretty much full with little movement, so I cut down to just Johnny. He got about 4 extra tables at the end, which helped his sales out.
I called Minamoto and asked that if the delivery driver is running late, not to deliver between the hours of noon and 2pm. The driver came at 12:30 today with two large fish boxes and we had a full lobby. While he unloaded he impeded the service station traffic and the servers and food runner was having trouble getting through while he get everything situated. I hope that was okay. I don't know how I talked to but he said they try not to come during the lunch rush but were just running behind today. I understand, these things happen, and maybe at the new place it won't cause such a back up, with the space we will have, but while we're here, we need them to make their deliveries in a timely manner.
Dinner started with a decent happy hour, then cleared out afterwards like usual. We didn't go on a wait until 7pm. I cocktailed for a little while for folks that wanted drinks, and Patrick did a fantastic job holding down the host stand! He kept Meagan moving too, by asking her to check on chopsticks, or verbally call guests. They worked well tonight. While the restaurant was busy it didn't feel that way in the dining room. Guests were happy and having a good time, tables were well paced and no one was stretched thin. A smooth night overall. Cut down to 2 on around 9:25. The night slowed to a close.
3 Staff members that stood out (why/how):
-Kelly, as mentioned above, had a minor freak out incident. But we talked afterwards
-Taylor did okay as SA tonight but again could work on his speed.
Any VIP's in?
Neal, last minute at lunch.
Ben Broker
Comps& Void Detail:
Bday dessert, Customer Kome Bucks, Recovery Gyoza for a table that Mandy miscommunication with about the GC promo. She asked if they could use the GC same day. I said yes. She meant the promo card. The couple was nice and understanding, so I took care of their Gyoza
R&M needs:
Andy couldn't make it out today so he will be out tomorrow.
The heaters came. I forgot to call HK propane in time so leary you'll have to call tomorrow.
I got all of the items and buttons made for the new beverage menu roll out. Everything should arrive tomorrow (Tuesday), so if we can get them stocked, we can roll out the menu Tuesday night. That would be ideal, considering we're out of pretty much every beer on the current menu. I also typed up the drink recipes and posted them in the service station.
86'd items/ need more:
Sunday, November 20, 2016
Sunday 11.20.16
Written By: Elizabeth
LY Lunch Sales: $2302
Projected Sales : $2630
TY Lunch Sales: $1980
+/- : -14% LY and -$650 PS
Lunch Covers: 106
Avg PPA: $18.68
LY Dinner Sales: $4845
Projected Sales : $5160
TY Dinner Sales: $5070
+/- : +5% LY and -$90 PS
Dinner Covers: 185
Avg PPA: $27.41
For the day: $7050/ -1% LY and -$740 PS
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 9.27%
Weather: Chilly! 60s. into the low 50s after sunset.
Special events?:
Who worked:
Lunch: Camacho CL. Ruthy, Mandy, Krystin. Renee FR, John SA, Chelsea Host
Dinner: Clair CL. Ruthy, Krystin, Kelly, Cindy. Hiroe FR, John CT, Patrick SA Tr Liam, Tori & Gabe Hosted.
Flow of Business, Cuts and Ticket Times:
Lunch started off busy and promising to be a steady day. By noon the dining room was full and lively. But by 1pm it dropped off, and was slowing down. I cut Krystin at 1:30 and went 2 on at 2:15, and then just down to Jason by himself at 2:30. There was only 3 tables in here at that time. Only one more tables came in about 10 minutes til close...it was Curry Girl.
Dinner started like it usually does, with a line at the door and the usual train of tables but we didn't fill up as fast. Went on and off a wait from about 6:15-7:30 and then on a solid, small wait. Came off the wait around 8:45. I cut Gabe & Krystin and John the Cocktail. Then as it slowed at 9pm I cut Krystin & Patrick, leaving Liam to feel out the last hour solo SA'ing. By 9:15 it continued to slow, so I cut down to 2 on around 9:25. Cut Liam and Tori at ten til.
I wanted to mention the Kara-age consistency issue again, because I haven't had a problem with it since I last wrote about it. But tonight I ordered it to check on it (from time to time I'll order things just to check QA and then dozo it). When I got it tonight, It was not as crispy as it usually is. I tried to pinpoint exactly what it was that made it just have a mushy mouthfeel, but I can't. But it was just, mushy for lack of better terms. Anyone know why that might be? Was it because it was a fresh batch? Or did it sit too long in the batter? Just trying to trouble shoot.
Specials: none, new items still rolling out.
3 Staff members that stood out (why/how):
-Liam is a pleasure and a delight! I hope I'm not eating my words down the road, but he's just really pleasant, asks for feedback and is efficient. Let's be sure we are praising the good traits, and coaching the areas of opportunity
- Kelly got a GLOWING review from her B2. Really nice group of folks said she was just really sweet and helpful. Always nice to hear words of praise
-Clair got a little frustrated with S3/4 at the beginning of her shift. The woman was pretty snarky to her and Clair was letting it get to her. She vented a little bit about it, but I calmed her down and reminded her that it will pass. She cooled off after that and was fine the rest of her shift.
-Krystin sold $300 worth of Gift Cards today, which pushed her into her first $500.
Not a lot of other gift card purchases this month. Let's me sure we are pushing the staff to talk tableside with it.
Any VIP's in?
Old John and Pilot Couple.
Eudora & Wylie
Kayla French, events Director for ELM
Tay-Tay
Comps& Void Detail:
FNF for Kayla
FNF for an old friend of Kristen
Emp Meals
R&M needs:
86'd items/ need more:
Bride of Fox
Domaine Le Pive Rose
LY Lunch Sales: $2302
Projected Sales : $2630
TY Lunch Sales: $1980
+/- : -14% LY and -$650 PS
Lunch Covers: 106
Avg PPA: $18.68
LY Dinner Sales: $4845
Projected Sales : $5160
TY Dinner Sales: $5070
+/- : +5% LY and -$90 PS
Dinner Covers: 185
Avg PPA: $27.41
For the day: $7050/ -1% LY and -$740 PS
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 9.27%
Weather: Chilly! 60s. into the low 50s after sunset.
Special events?:
Who worked:
Lunch: Camacho CL. Ruthy, Mandy, Krystin. Renee FR, John SA, Chelsea Host
Dinner: Clair CL. Ruthy, Krystin, Kelly, Cindy. Hiroe FR, John CT, Patrick SA Tr Liam, Tori & Gabe Hosted.
Flow of Business, Cuts and Ticket Times:
Lunch started off busy and promising to be a steady day. By noon the dining room was full and lively. But by 1pm it dropped off, and was slowing down. I cut Krystin at 1:30 and went 2 on at 2:15, and then just down to Jason by himself at 2:30. There was only 3 tables in here at that time. Only one more tables came in about 10 minutes til close...it was Curry Girl.
Dinner started like it usually does, with a line at the door and the usual train of tables but we didn't fill up as fast. Went on and off a wait from about 6:15-7:30 and then on a solid, small wait. Came off the wait around 8:45. I cut Gabe & Krystin and John the Cocktail. Then as it slowed at 9pm I cut Krystin & Patrick, leaving Liam to feel out the last hour solo SA'ing. By 9:15 it continued to slow, so I cut down to 2 on around 9:25. Cut Liam and Tori at ten til.
I wanted to mention the Kara-age consistency issue again, because I haven't had a problem with it since I last wrote about it. But tonight I ordered it to check on it (from time to time I'll order things just to check QA and then dozo it). When I got it tonight, It was not as crispy as it usually is. I tried to pinpoint exactly what it was that made it just have a mushy mouthfeel, but I can't. But it was just, mushy for lack of better terms. Anyone know why that might be? Was it because it was a fresh batch? Or did it sit too long in the batter? Just trying to trouble shoot.
Specials: none, new items still rolling out.
3 Staff members that stood out (why/how):
-Liam is a pleasure and a delight! I hope I'm not eating my words down the road, but he's just really pleasant, asks for feedback and is efficient. Let's be sure we are praising the good traits, and coaching the areas of opportunity
- Kelly got a GLOWING review from her B2. Really nice group of folks said she was just really sweet and helpful. Always nice to hear words of praise
-Clair got a little frustrated with S3/4 at the beginning of her shift. The woman was pretty snarky to her and Clair was letting it get to her. She vented a little bit about it, but I calmed her down and reminded her that it will pass. She cooled off after that and was fine the rest of her shift.
-Krystin sold $300 worth of Gift Cards today, which pushed her into her first $500.
Not a lot of other gift card purchases this month. Let's me sure we are pushing the staff to talk tableside with it.
Any VIP's in?
Old John and Pilot Couple.
Eudora & Wylie
Kayla French, events Director for ELM
Tay-Tay
Comps& Void Detail:
FNF for Kayla
FNF for an old friend of Kristen
Emp Meals
R&M needs:
86'd items/ need more:
Bride of Fox
Domaine Le Pive Rose
Saturday, November 19, 2016
Saturday PM Recap 11/19/16
Written By: Leary
LY Dinner Sales: 6574
Projected Sales : 6840 (-100)
TY Dinner Sales: 6740
+/- : +166, +3%
Dinner Covers: 238
Avg PPA: 28.32
Weather: Nice afternoon and cold night
Special events?: EAST
Who worked:
Renee, Krystin, Ruthy, Clair, Dusten Cl, John w/ Brennan SA, Maegan & Melisa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
That were we going to get hit right at open with a 24-top that called in, but they never showed. Slow first 30 minutes, but got a pop at 545 and were on a wait by 6. We hit an hour wait by 630. Stayed on a steady 45-50 minute wait until about 9, and then slowed down. I think the cold snap kept some folks indoors. We were off the wait by 915, so I cut Maegan and Kelly. Had 6-top and a few more tables walk in, but stayed pretty slow. Went 2 on at 10. Nothing for the last hour.
Renee had a table that was confused by the haru-maki. They thought it was a regular springroll, and order 3. When it came out they wanted to send 1 back. That was fine, but then Renee had ordered a yakitori instead of a yakiniku. The lady at the table was pretty bothered. I got the remake made, and comped to try and turn their experience around. I went back and checked on them, and they said the yakiniku was good, and seemed a little happier.
Specials:
3 Staff members that stood out (why/how):
-Brennan did a decent job tonight for his last train. He's going to need a lot of tweaking, but he took all the feedback I gave, and made corrections. I think he'll improve over time, but we'll need to be patient the next couple of weeks.
-Maegan did a pretty good job running the board tonight. It was good night for here to do it since we weren't super busy. She is really sincere and sweet with customers.
Any VIP's in?
Comps& Void Detail:
Had a couple misrings that were caught before they were made. Had 1 misring on a couple of rolls that were made, but we were able to reuse them immediately.
-Guest Changed Mind Harumaki, and Recovery Yakiniku for B7 mentioned above
-Customer Kome Bucks (I forgot to save it, and ripped it up and through it in the trash out of habit)
R&M needs:
-The spray nozzle in the dish area has been going out. Beorn showed me how the part has worn. Ordered a replacement sprayer that will be here Monday.
-Wine pumper is broken. I ordered a new one that will be here Monday as well.
86'd items/ need more:
-Large Bottle Bride oF Fox
LY Dinner Sales: 6574
Projected Sales : 6840 (-100)
TY Dinner Sales: 6740
+/- : +166, +3%
Dinner Covers: 238
Avg PPA: 28.32
Weather: Nice afternoon and cold night
Special events?: EAST
Who worked:
Renee, Krystin, Ruthy, Clair, Dusten Cl, John w/ Brennan SA, Maegan & Melisa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
That were we going to get hit right at open with a 24-top that called in, but they never showed. Slow first 30 minutes, but got a pop at 545 and were on a wait by 6. We hit an hour wait by 630. Stayed on a steady 45-50 minute wait until about 9, and then slowed down. I think the cold snap kept some folks indoors. We were off the wait by 915, so I cut Maegan and Kelly. Had 6-top and a few more tables walk in, but stayed pretty slow. Went 2 on at 10. Nothing for the last hour.
Renee had a table that was confused by the haru-maki. They thought it was a regular springroll, and order 3. When it came out they wanted to send 1 back. That was fine, but then Renee had ordered a yakitori instead of a yakiniku. The lady at the table was pretty bothered. I got the remake made, and comped to try and turn their experience around. I went back and checked on them, and they said the yakiniku was good, and seemed a little happier.
Specials:
3 Staff members that stood out (why/how):
-Brennan did a decent job tonight for his last train. He's going to need a lot of tweaking, but he took all the feedback I gave, and made corrections. I think he'll improve over time, but we'll need to be patient the next couple of weeks.
-Maegan did a pretty good job running the board tonight. It was good night for here to do it since we weren't super busy. She is really sincere and sweet with customers.
Any VIP's in?
Comps& Void Detail:
Had a couple misrings that were caught before they were made. Had 1 misring on a couple of rolls that were made, but we were able to reuse them immediately.
-Guest Changed Mind Harumaki, and Recovery Yakiniku for B7 mentioned above
-Customer Kome Bucks (I forgot to save it, and ripped it up and through it in the trash out of habit)
R&M needs:
-The spray nozzle in the dish area has been going out. Beorn showed me how the part has worn. Ordered a replacement sprayer that will be here Monday.
-Wine pumper is broken. I ordered a new one that will be here Monday as well.
86'd items/ need more:
-Large Bottle Bride oF Fox
Saturday AM 11.19.16
Written By: Elizabeth
LY Lunch Sales: $2518
Projected Sales : $2674
TY Lunch Sales: $3079
+/- : $+22% LY and +$405 PS
Lunch Covers: 166
Avg PPA: $18.55
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 10.21%($21 Recovery for the reso going over quote time, $12 FNF and $150 Kit Error on the kara age)
Weather: Cold and crisp. High in the 60s.
Special events?:
weekend before Thanksgiving
Who worked:
Sophia, Lindsey, Mandy, Johnny CL. Tori Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Typical Saturday. Dining room was somewhat steady, sushi bar was dead with spurts of patrons. Went
Kitchen struggled in the last 15 minutes of service after the microwave blew up. More on that later. Went on a wait at 2pm. A few hiccups during the shift:
1- A3 sent back the meatballs, DNL. Then a seaweed salad, DNL. They were a pretty high maintenance table and had Mandy running the majority of the time they were here. I helped where I could.
2- Lindsey's B1 sat with one woman and two young kids. The woman was on the phone for the better part of 5 minutes after they sat and was ignoring Lindsey's attempt to grab them drinks. She brought out waters and eventually the woman ordered. She pointed to the Katsu-don, and said 2, and then pointed to the seaweed salads and said 2. Lindsey said she repeated it back. The katsu-dons took a little while to come out because Daniel was defrosting the pork katsu in the microwave in the prep station when the microwave "exploded" from the inside. Again, more on that later. So the pork was still frozen and still had to be defrosted. When the katsu dons came out, she said she ordered Tonkotsu Ramen. In any case she was happy to keep the katsu dons, and we bought them a parfait to smooth it over.
3- S9 found a piece of the plastic quart container in their Alone Together. This happened last week too. This is happening FAR too often.
I did the invoices this morning and noticed that someone put 2 Restaurant Depot receipts in the folder, one from June and one from July. Anyone want to enlighten me as to where these came from?
So I had to talk to Paul after he ordered his Chirashi. I knew it wasn't for him because I was at the host stand when he asked Tori what she wanted for lunch. He said to her "yeah you can have anything on the menu, what do you want?" and she said "Chirashi", so when it came time for Sushi bar orders and Toshi was telling me what everyone wanted, he said Paul wanted a Chirashi. I ordered it but then went directly over to him and let him know I was making a one time exception but going forward, employee meals are for that one employee only. Not to give out, ESPECIALLY not a Chirashi!
3 Staff members that stood out (why/how):
-Taylor was dragging his ass as SA today. I had to keep an eye on him the entire shift and motivate him to do things. Like water tables or even complete a dirty table (reset it!). I too was moving slow due to two factors: 1, new boots I was wearing. Found out they are not work friendly. 2. Allergies have got me down pretty hard today. That being said I am always more than happy to get in their and help but today was a painful one.
Any VIP's in?
Karen- I didn't see her until she was leaving.
2 Sushi Lunch guy with 2 of his....friends.
Comps& Void Detail:
Mentioned above.
R&M needs:
The issues with the music volume is this: sometimes the one in the lobby and the one near the service station work, other times they don't. I noticed that today. I had the music turned up but didn't hear any sound coming from the other speakers.
Another microwave bit the dust in a big way. I walked back to run food and it smelled like melted plastic. Daniel said he heard a pop. Yuki told me she saw a flame. It was sitting on some plastic containers that it seemed to singe. Yuki showed me where the flame shot out of and I asked her to trash the microwave. It was sitting outside on that rusted rack. I knew if I didn't say anything, it would sit there for days. I think our best solution to this, would be to invest in a better quality microwave. I know we were buying cheaper microwaves because they were known to break on us, but now that they are blowing fuses and catching fire, it might be time to invest in a bigger, nicer, more reliable microwave that can be utilized in the long run.
86'd items/ need more:
LY Lunch Sales: $2518
Projected Sales : $2674
TY Lunch Sales: $3079
+/- : $+22% LY and +$405 PS
Lunch Covers: 166
Avg PPA: $18.55
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 10.21%($21 Recovery for the reso going over quote time, $12 FNF and $150 Kit Error on the kara age)
Weather: Cold and crisp. High in the 60s.
Special events?:
weekend before Thanksgiving
Who worked:
Sophia, Lindsey, Mandy, Johnny CL. Tori Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Typical Saturday. Dining room was somewhat steady, sushi bar was dead with spurts of patrons. Went
Kitchen struggled in the last 15 minutes of service after the microwave blew up. More on that later. Went on a wait at 2pm. A few hiccups during the shift:
1- A3 sent back the meatballs, DNL. Then a seaweed salad, DNL. They were a pretty high maintenance table and had Mandy running the majority of the time they were here. I helped where I could.
2- Lindsey's B1 sat with one woman and two young kids. The woman was on the phone for the better part of 5 minutes after they sat and was ignoring Lindsey's attempt to grab them drinks. She brought out waters and eventually the woman ordered. She pointed to the Katsu-don, and said 2, and then pointed to the seaweed salads and said 2. Lindsey said she repeated it back. The katsu-dons took a little while to come out because Daniel was defrosting the pork katsu in the microwave in the prep station when the microwave "exploded" from the inside. Again, more on that later. So the pork was still frozen and still had to be defrosted. When the katsu dons came out, she said she ordered Tonkotsu Ramen. In any case she was happy to keep the katsu dons, and we bought them a parfait to smooth it over.
3- S9 found a piece of the plastic quart container in their Alone Together. This happened last week too. This is happening FAR too often.
I did the invoices this morning and noticed that someone put 2 Restaurant Depot receipts in the folder, one from June and one from July. Anyone want to enlighten me as to where these came from?
So I had to talk to Paul after he ordered his Chirashi. I knew it wasn't for him because I was at the host stand when he asked Tori what she wanted for lunch. He said to her "yeah you can have anything on the menu, what do you want?" and she said "Chirashi", so when it came time for Sushi bar orders and Toshi was telling me what everyone wanted, he said Paul wanted a Chirashi. I ordered it but then went directly over to him and let him know I was making a one time exception but going forward, employee meals are for that one employee only. Not to give out, ESPECIALLY not a Chirashi!
3 Staff members that stood out (why/how):
-Taylor was dragging his ass as SA today. I had to keep an eye on him the entire shift and motivate him to do things. Like water tables or even complete a dirty table (reset it!). I too was moving slow due to two factors: 1, new boots I was wearing. Found out they are not work friendly. 2. Allergies have got me down pretty hard today. That being said I am always more than happy to get in their and help but today was a painful one.
Any VIP's in?
Karen- I didn't see her until she was leaving.
2 Sushi Lunch guy with 2 of his....friends.
Comps& Void Detail:
Mentioned above.
R&M needs:
The issues with the music volume is this: sometimes the one in the lobby and the one near the service station work, other times they don't. I noticed that today. I had the music turned up but didn't hear any sound coming from the other speakers.
Another microwave bit the dust in a big way. I walked back to run food and it smelled like melted plastic. Daniel said he heard a pop. Yuki told me she saw a flame. It was sitting on some plastic containers that it seemed to singe. Yuki showed me where the flame shot out of and I asked her to trash the microwave. It was sitting outside on that rusted rack. I knew if I didn't say anything, it would sit there for days. I think our best solution to this, would be to invest in a better quality microwave. I know we were buying cheaper microwaves because they were known to break on us, but now that they are blowing fuses and catching fire, it might be time to invest in a bigger, nicer, more reliable microwave that can be utilized in the long run.
86'd items/ need more:
Friday 11.18.16
Written By: Elizabeth
LY Lunch Sales:$2011
Projected Sales : $2185
TY Lunch Sales: $2215
+/- : +10% LY and +$30 PS
Lunch Covers:114
Avg PPA: $19.43
LY Dinner Sales: $6624
Projected Sales : $6748
TY Dinner Sales: $6802
+/- : +3% LY and +$54 PS
Dinner Covers: 237
Avg PPA: $28.70
For the day: $9017/ +4% LY and +$84 PS (dang that's close!)
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 5.87%
Weather: Temps dropped by the hour. Into the 50s by night time.
Special events?: Beginning of Thanksgiving weekend for AISD
Who worked:
Lunch: Alex, Grace, kelly, Clair CL. John SA Tr Liam, Taylor FR, Tori host
Dinner: Lindsey, Johnny, Camacho, Mandy, Dusten CL. Chelsea and Maegan host, John SA Tr Brennan, Taylor FR
Kelly didn't set her alarm and therefore was 40 minutes late to her shift today. her only saving grace was Tori. When Tori got in I told her Kelly wasn't here and I forgot they lived together so she went and picked her up (woke her up) and got her here. Her performance seemed a little off too. She was trying to compensate for being late by being overly cheerful (which was good) but allowed her to become unfocused.
Flow of Business, Cuts and Ticket Times:
Lunch had a really strange flow today. We were pretty slow all shift. I cut Kelly at 12:30 since Clair didn't have much going on at the sushi bar, and also, as repercussions for coming in late to her shift. We stayed slow so I cut down to 2 on at 1:20. At 1:40 we got a push...Our of nowhere. Grace and Clair handled it well and delegated where they needed to.
Had a strange occurance happened between guests around 1:30. This hippy couple at B7 were sitting side by side eating. Apparently the guy drove a big, maroon truck that he parked haphazardly and obnoxiously on the side of the building. So much so that a car had trouble getting out of their parking spot. And there was a woman who watched the struggle in the parking lot and came in and said that the car trying to get out only had one choice but to hit the truck. Maybe she was just being a busy body but she was going on about how the truck shouldn't have parked like that and how it was blocking at least 4 spaces (it wasn't). I sat her at B6 (not knowing B7 was the truck driver). I went outside to look at the truck, and yes, it was rather obtrusive and parked in a manner that was inconsiderate. But I see people park like assholes every day, so I wasn't much concerned. Well the husband came in and sat at B6 with the lady and then all of a sudden I look over and they are storming up to me, telling me that the guys at B7 is the driver of the truck and he's an "ASS....HOLE!" the man said to me. They asked to move tables. I moved them to A2. The couple at B7 didn't seem phased. But it was awkward to say the least. Yes, this story has no bearing on the actual events of today but it DID happen. So I had to note it.
Dinner started out as usual, solid first round. Scott informed me at 5:40 that we were out of rice and wouldn't have anymore until 6:15. And like clock work Camacho's section ordered 2 Kome sets, and another table ordered 2 orders of rice, and a kids cooked plate. I ended up having to void all of it. B2 also said his kara age thai style wasn't that hot, so I had to comp that. In the end, B2 ended up only paying for 2 sunshine rolls (a young man and a child) because they had also ordered the rice to eat with the kara-age. he wasn't upset as much as he was disappointed and he came here specifically for that. He seemed understanding, but again, not the way I want to start the night off.
I manned the host stand at the beginning of the push because I had Chelsea and Maegan changing out some of the older bev menus with clean ones I found in the office today. So while they scurried to do that, I took names and got folks checked in. Around 7pm we finally got into a solid swing of things, and on a 45-55 minute wait. We came off the wait around 9:45. I cut Lindsey and Johnny at 9:30, and went 2 on at 10pm.
The 7pm reservation sat 20 minutes longer than they should have. We started cashing them out at 9pm, but they wanted all alcohol and food on separate tickets and then split those both 6 ways. And then sat for an additional 10 minutes after they paid out. Luckily the 9pm reso was understanding, but I sent them 3 orders of Edamame and 2 Shumai to smooth things over. They were grateful.
Here's an issue I ran into tonight, and other nights recently with the Resy change over:
We had tables sit open for 5-10 minutes at a time during different times tonight. We would text the guest. Then follow up by calling the names aloud. Then follow up with another text. Some guests would then text back that they were on their way, but still wouldn't get here for another 5-10 minutes. Other guests wouldn't respond at all, even after the second text, we would take them off the list, then another 3-5 (or longer) minutes, they would show up. This happened multiple times tonight and last week that I can remember. Which is why we're not turning out tables as fast. We would even start texting early and still run into this problem. So we need to figure out a solution for this gap.
At the end of the night, the employees that ate at the sushi bar left quite the mess for Dusten to clean up. I didn't see who was there, but if we can remind all members of staff to clean up their dining spot when they are done, it would be appreciated. If they are the last to leave and there is still soup and rice left, they need to discard it.
Specials:
none tonight, except for whole aji, which we didn't sell any of. I printed a dessert menu of sorts but didn't see any go out.
3 Staff members that stood out (why/how):
-I told John to really keep an active eye on Brennan since it was his last night of training. I coached John to coach Brennan on matching his pace to the pace of service. I noticed Brennan sort of lagging and taking his time to get tables reset. Later on in the eveing I saw his pace improve, but I feel that will be his biggest area of opportunity.
-Wrote Kelly up for her late. She understands she can not be late again. Again, her attitude was cheerful, but I could tell her head wasn't in the game.
Any VIP's in?
Lunch: familiar faces, no names.
Dinner: Jack Waite, the McGuires, Baily from Birds, Kenta's soccer mate, Kelly & Julie
Comps& Void Detail:
Emp Day off for Kelly
Training meals for Brennan and Liam
Recovery for the late party room seat
Kitchen Error for Kara Age being cold
Void rice due to being 86'd it for the first hour of service.
Kome Bucks for the McGuires
R&M needs:
Andy will be out Monday to take a look at the outlets in the kitchen
86'd items/ need more:
Domaine Le Pive
LY Lunch Sales:$2011
Projected Sales : $2185
TY Lunch Sales: $2215
+/- : +10% LY and +$30 PS
Lunch Covers:114
Avg PPA: $19.43
LY Dinner Sales: $6624
Projected Sales : $6748
TY Dinner Sales: $6802
+/- : +3% LY and +$54 PS
Dinner Covers: 237
Avg PPA: $28.70
For the day: $9017/ +4% LY and +$84 PS (dang that's close!)
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 5.87%
Weather: Temps dropped by the hour. Into the 50s by night time.
Special events?: Beginning of Thanksgiving weekend for AISD
Who worked:
Lunch: Alex, Grace, kelly, Clair CL. John SA Tr Liam, Taylor FR, Tori host
Dinner: Lindsey, Johnny, Camacho, Mandy, Dusten CL. Chelsea and Maegan host, John SA Tr Brennan, Taylor FR
Kelly didn't set her alarm and therefore was 40 minutes late to her shift today. her only saving grace was Tori. When Tori got in I told her Kelly wasn't here and I forgot they lived together so she went and picked her up (woke her up) and got her here. Her performance seemed a little off too. She was trying to compensate for being late by being overly cheerful (which was good) but allowed her to become unfocused.
Flow of Business, Cuts and Ticket Times:
Lunch had a really strange flow today. We were pretty slow all shift. I cut Kelly at 12:30 since Clair didn't have much going on at the sushi bar, and also, as repercussions for coming in late to her shift. We stayed slow so I cut down to 2 on at 1:20. At 1:40 we got a push...Our of nowhere. Grace and Clair handled it well and delegated where they needed to.
Had a strange occurance happened between guests around 1:30. This hippy couple at B7 were sitting side by side eating. Apparently the guy drove a big, maroon truck that he parked haphazardly and obnoxiously on the side of the building. So much so that a car had trouble getting out of their parking spot. And there was a woman who watched the struggle in the parking lot and came in and said that the car trying to get out only had one choice but to hit the truck. Maybe she was just being a busy body but she was going on about how the truck shouldn't have parked like that and how it was blocking at least 4 spaces (it wasn't). I sat her at B6 (not knowing B7 was the truck driver). I went outside to look at the truck, and yes, it was rather obtrusive and parked in a manner that was inconsiderate. But I see people park like assholes every day, so I wasn't much concerned. Well the husband came in and sat at B6 with the lady and then all of a sudden I look over and they are storming up to me, telling me that the guys at B7 is the driver of the truck and he's an "ASS....HOLE!" the man said to me. They asked to move tables. I moved them to A2. The couple at B7 didn't seem phased. But it was awkward to say the least. Yes, this story has no bearing on the actual events of today but it DID happen. So I had to note it.
Dinner started out as usual, solid first round. Scott informed me at 5:40 that we were out of rice and wouldn't have anymore until 6:15. And like clock work Camacho's section ordered 2 Kome sets, and another table ordered 2 orders of rice, and a kids cooked plate. I ended up having to void all of it. B2 also said his kara age thai style wasn't that hot, so I had to comp that. In the end, B2 ended up only paying for 2 sunshine rolls (a young man and a child) because they had also ordered the rice to eat with the kara-age. he wasn't upset as much as he was disappointed and he came here specifically for that. He seemed understanding, but again, not the way I want to start the night off.
I manned the host stand at the beginning of the push because I had Chelsea and Maegan changing out some of the older bev menus with clean ones I found in the office today. So while they scurried to do that, I took names and got folks checked in. Around 7pm we finally got into a solid swing of things, and on a 45-55 minute wait. We came off the wait around 9:45. I cut Lindsey and Johnny at 9:30, and went 2 on at 10pm.
The 7pm reservation sat 20 minutes longer than they should have. We started cashing them out at 9pm, but they wanted all alcohol and food on separate tickets and then split those both 6 ways. And then sat for an additional 10 minutes after they paid out. Luckily the 9pm reso was understanding, but I sent them 3 orders of Edamame and 2 Shumai to smooth things over. They were grateful.
Here's an issue I ran into tonight, and other nights recently with the Resy change over:
We had tables sit open for 5-10 minutes at a time during different times tonight. We would text the guest. Then follow up by calling the names aloud. Then follow up with another text. Some guests would then text back that they were on their way, but still wouldn't get here for another 5-10 minutes. Other guests wouldn't respond at all, even after the second text, we would take them off the list, then another 3-5 (or longer) minutes, they would show up. This happened multiple times tonight and last week that I can remember. Which is why we're not turning out tables as fast. We would even start texting early and still run into this problem. So we need to figure out a solution for this gap.
At the end of the night, the employees that ate at the sushi bar left quite the mess for Dusten to clean up. I didn't see who was there, but if we can remind all members of staff to clean up their dining spot when they are done, it would be appreciated. If they are the last to leave and there is still soup and rice left, they need to discard it.
Specials:
none tonight, except for whole aji, which we didn't sell any of. I printed a dessert menu of sorts but didn't see any go out.
3 Staff members that stood out (why/how):
-I told John to really keep an active eye on Brennan since it was his last night of training. I coached John to coach Brennan on matching his pace to the pace of service. I noticed Brennan sort of lagging and taking his time to get tables reset. Later on in the eveing I saw his pace improve, but I feel that will be his biggest area of opportunity.
-Wrote Kelly up for her late. She understands she can not be late again. Again, her attitude was cheerful, but I could tell her head wasn't in the game.
Any VIP's in?
Lunch: familiar faces, no names.
Dinner: Jack Waite, the McGuires, Baily from Birds, Kenta's soccer mate, Kelly & Julie
Comps& Void Detail:
Emp Day off for Kelly
Training meals for Brennan and Liam
Recovery for the late party room seat
Kitchen Error for Kara Age being cold
Void rice due to being 86'd it for the first hour of service.
Kome Bucks for the McGuires
R&M needs:
Andy will be out Monday to take a look at the outlets in the kitchen
86'd items/ need more:
Domaine Le Pive
Thursday, November 17, 2016
Thursday PM 11.17.16
Written By: Elizabeth
LY Dinner Sales: $4414
Projected Sales : $4704
TY Dinner Sales: $4952
+/- : +12% LY and +$248 PS
Dinner Covers: 193
Avg PPA: $25.66 eww.
Weather: Cooling off at night, 60s
Special events?: none?
Who worked:
Renee, Kelly, Ruthy, Grace, Dusten CL
Flow of Business, Cuts and Ticket Times:
Slow start but we got a small pop around 5:30, but then it died down around 6:30 and there were many empty tables. But like clockwork, and right on the dot at 7pm we got our dinner rush. Quote times were about 30-45 minutes. Had these 3 girls lie about their name on the waitlist. Later on Cassandra asked why she hadn't been sat yet. We figured it out, and she actually was really understanding, because her party size had changed to 7 people anyway. I got them sat in the party room around 8:35 and send them 3 edamames and 2 shumai. They were more than happy. The night slowed around 9pm and we were off the wait by 9:15. Cut to 2 on at 9:30. Night slowed after that. No major issues or ticket times.
Specials:
Otoro 6
Whole Aji 1
Puddings:
Sesame: 1
Sugar: 2
Fried IC: 8
3 Staff members that stood out (why/how):
-Patrick is coming around as an SA. He's not as fast as John but he does a great job (and is way faster than Gabe....speaking of which...is he coming back??)
-Maegan is getting better. She wants to get better, which is the key. Twice tonight she went to take guests to a dirty table and had to back track. She apologized at the end of the night and said she will get better. The willinness is there though, and that's great.
Any VIP's in?
Nathan- he's inquiring about work. He said now is his slow time, until about march. I told him if he wants to swing by on Tuesday and talk with Leary he could. Leary, I'm not sure what other FOH positions we need to fill, but he has prior experience.
Comps& Void Detail:
Bday Desserts (3?)
Recovery for the Edamame and Shumai
Other than that, nothing else.
R&M needs:
We need 2 light bulbs for the hallway. I can run to Home Depot tomorrow on the break, of if someone else had a change to grab the old school looking ones with the filament.
I will call Andy tomorrow. We had both of the outlets near the grill printer spark, on two separate occasions. For now we have rerouted the printer to another outlet, the four outlet box is not of use.
I will also call AT&T tomorrow about the internet being spotty.
86'd items/ need more:
LY Dinner Sales: $4414
Projected Sales : $4704
TY Dinner Sales: $4952
+/- : +12% LY and +$248 PS
Dinner Covers: 193
Avg PPA: $25.66 eww.
Weather: Cooling off at night, 60s
Special events?: none?
Who worked:
Renee, Kelly, Ruthy, Grace, Dusten CL
Flow of Business, Cuts and Ticket Times:
Slow start but we got a small pop around 5:30, but then it died down around 6:30 and there were many empty tables. But like clockwork, and right on the dot at 7pm we got our dinner rush. Quote times were about 30-45 minutes. Had these 3 girls lie about their name on the waitlist. Later on Cassandra asked why she hadn't been sat yet. We figured it out, and she actually was really understanding, because her party size had changed to 7 people anyway. I got them sat in the party room around 8:35 and send them 3 edamames and 2 shumai. They were more than happy. The night slowed around 9pm and we were off the wait by 9:15. Cut to 2 on at 9:30. Night slowed after that. No major issues or ticket times.
Specials:
Otoro 6
Whole Aji 1
Puddings:
Sesame: 1
Sugar: 2
Fried IC: 8
3 Staff members that stood out (why/how):
-Patrick is coming around as an SA. He's not as fast as John but he does a great job (and is way faster than Gabe....speaking of which...is he coming back??)
-Maegan is getting better. She wants to get better, which is the key. Twice tonight she went to take guests to a dirty table and had to back track. She apologized at the end of the night and said she will get better. The willinness is there though, and that's great.
Any VIP's in?
Nathan- he's inquiring about work. He said now is his slow time, until about march. I told him if he wants to swing by on Tuesday and talk with Leary he could. Leary, I'm not sure what other FOH positions we need to fill, but he has prior experience.
Comps& Void Detail:
Bday Desserts (3?)
Recovery for the Edamame and Shumai
Other than that, nothing else.
R&M needs:
We need 2 light bulbs for the hallway. I can run to Home Depot tomorrow on the break, of if someone else had a change to grab the old school looking ones with the filament.
I will call Andy tomorrow. We had both of the outlets near the grill printer spark, on two separate occasions. For now we have rerouted the printer to another outlet, the four outlet box is not of use.
I will also call AT&T tomorrow about the internet being spotty.
86'd items/ need more:
Thursday AM Recap
Written By: Leary
LY Lunch Sales: 1586
Projected Sales : 1768 (+31)
TY Lunch Sales: 1799
+/- : +213, +13%
Lunch Covers: 98
Avg PPA: 18.36
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 1.2%
Weather: Warm and Sunny
Special events?:
Who worked:
Renee, Mandy, Alex, Johnny Cl, John w/ Brennan, Tori, Taylor
Flow of Business, Cuts and Ticket Times:
It was a pretty slow start. It seemed like we were going to have another slow lunch, but people started walking in around 1. We had a 8 top walk in at 115, and then had a few tables waiting. Unfortunately no one wanted to sit at the sushi bar so Johnny had a slow day, but everyone else was pretty busy for about 30 minutes. Died off by 145. Went 2 on at 130.
Only issue was a lady that received her go-go and longhorn rolls, tasted it, and told Renee the sauces were too spicy, and asked for new rolls with sauce on the side. A little annoying, but the sushi bar knocked out the remake quickly and she was happy.
Specials:
3 Staff members that stood out (why/how):
-Renee handles volume well. She has strong consolidation skills, and handled an 8-top with 2 other tables sat at the same time with ease.
-I had a pep talk with John about correct training procedure for the next couple of shifts, and he understood. I've told him before, but I think most people's instinct is to use the extra pair of hands as a helper. He and Brennan operated as one person today, and I heard John talking and explaining all his actions.
Any VIP's in?
Comps& Void Detail:
DNL for customer with rolls mentioned above
Training meal for John and Brennan
R&M needs:
-Internet has been sporadic at times the past couple of days. It always comes back, but will drop out for a minute or 2. The only real issue it causes it knocking the printer off the wi-fi every time it happens.
86'd items/ need more:
LY Lunch Sales: 1586
Projected Sales : 1768 (+31)
TY Lunch Sales: 1799
+/- : +213, +13%
Lunch Covers: 98
Avg PPA: 18.36
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 1.2%
Weather: Warm and Sunny
Special events?:
Who worked:
Renee, Mandy, Alex, Johnny Cl, John w/ Brennan, Tori, Taylor
Flow of Business, Cuts and Ticket Times:
It was a pretty slow start. It seemed like we were going to have another slow lunch, but people started walking in around 1. We had a 8 top walk in at 115, and then had a few tables waiting. Unfortunately no one wanted to sit at the sushi bar so Johnny had a slow day, but everyone else was pretty busy for about 30 minutes. Died off by 145. Went 2 on at 130.
Only issue was a lady that received her go-go and longhorn rolls, tasted it, and told Renee the sauces were too spicy, and asked for new rolls with sauce on the side. A little annoying, but the sushi bar knocked out the remake quickly and she was happy.
Specials:
3 Staff members that stood out (why/how):
-Renee handles volume well. She has strong consolidation skills, and handled an 8-top with 2 other tables sat at the same time with ease.
-I had a pep talk with John about correct training procedure for the next couple of shifts, and he understood. I've told him before, but I think most people's instinct is to use the extra pair of hands as a helper. He and Brennan operated as one person today, and I heard John talking and explaining all his actions.
Any VIP's in?
Comps& Void Detail:
DNL for customer with rolls mentioned above
Training meal for John and Brennan
R&M needs:
-Internet has been sporadic at times the past couple of days. It always comes back, but will drop out for a minute or 2. The only real issue it causes it knocking the printer off the wi-fi every time it happens.
86'd items/ need more:
Wednesday, November 16, 2016
Wednesday PM 11/16/16
Written By: Dusten
LY Dinner Sales: 4798
Projected Sales : 5166
TY Dinner Sales:4869
+/- :1% over LY and short of PS by $297
Dinner Covers:171
Avg PPA: 28.47
Weather: Mid 80's this afternoon, 70'-60's at night.
Special events?: 16 years ago Houston music legend, Robert Davis aka DJ Screw ushered in a new era of gangsta rappers OD'ing on codeine cough syrup rather than dying from gun violence or natural causes.
Who worked: Lindsey, Grace, Cindy, Krystin, Sophia CL, Taylor FR, John training Brennan to SA, Chelsea training Liam to Host and Melisa also Hosting.
Flow of Business, Cuts and Ticket Times:Tonight has an odd flow. Very slow for the first couple of hours. The crowd built very slowly and we did not get full or go on a wait until about 7:30. Things tapered off at 8:30pm. I cut Grace and Lindsey then. I cut Melisa and Krystin at 9pm. Cindy and Sophia closed it down. Ticket times were good.
Specials: 2 Japanese uni, 9 O-toro, 1 Aji sashimi, 3 sesame pudding, 3 kokuto pudding, 5 fried ice cream
3 Staff members that stood out (why/how): I was a bit disappointed in John's training methods. Multiple times I had to coach him on how to train Brennan. John would rather just do most of the work and maybe have his trainee as his own helper. I explained that he needs to have Brennan basically glued to him watching each other's every move. Brennan will need a lot of work, and Joh wasn't doing us any favors by loosely directing him loosely to bus or reset a table. I cut John for the last 20 minutes of service so Brennan can get some actual practice.
-Grace has shown a good amount of improvement the last few weeks. Her stress levels seem much more maintained, she helps others and gets competitive during contests. I ran a contest on the puddings tonight. She tied with Lindsey in sales so I split $10 kome bucks between them.
-Liam's irrasaimase could use some fine tuning. His mispronunciations were too enthusuatic and funny to correct tonight. Didn't want to embarrass or discourage him. Gave him a few pointers for future hosting and for when HE trains with John.
-Sophia sold the only Aji sashimi in the contest tonight. Kome bucks for her.
Any VIP's in? Naoto, Broker Ben. I forget the name of the guy, but he is a photographer, Clair took a class from him at ACC. He and his wife sent back a gyoza saying it was cold, but didn't want another one. I tried them. They weren't cold at all. Sophia suspected they over ordered.
Comps& Void Detail:Gyoza mentioned above. Several misrings tonight, but nothing that couldn't be resold, or stopped before being made. Employee day off and employee kome bucks for Naoto. $4.5 Kome bucks for Grace.
R&M needs:Roger noticed a small roach crawling in and out of the soft serve machine... like behind the panel that covers all the electrical paneling and mechanisms.
86'd items/ need more:We need more men's t-shirts. Specifically black Medium and Large sizes. I gave Brennan an awkwardly fitting white Men's large today.
LY Dinner Sales: 4798
Projected Sales : 5166
TY Dinner Sales:4869
+/- :1% over LY and short of PS by $297
Dinner Covers:171
Avg PPA: 28.47
Weather: Mid 80's this afternoon, 70'-60's at night.
Special events?: 16 years ago Houston music legend, Robert Davis aka DJ Screw ushered in a new era of gangsta rappers OD'ing on codeine cough syrup rather than dying from gun violence or natural causes.
Who worked: Lindsey, Grace, Cindy, Krystin, Sophia CL, Taylor FR, John training Brennan to SA, Chelsea training Liam to Host and Melisa also Hosting.
Flow of Business, Cuts and Ticket Times:Tonight has an odd flow. Very slow for the first couple of hours. The crowd built very slowly and we did not get full or go on a wait until about 7:30. Things tapered off at 8:30pm. I cut Grace and Lindsey then. I cut Melisa and Krystin at 9pm. Cindy and Sophia closed it down. Ticket times were good.
Specials: 2 Japanese uni, 9 O-toro, 1 Aji sashimi, 3 sesame pudding, 3 kokuto pudding, 5 fried ice cream
3 Staff members that stood out (why/how): I was a bit disappointed in John's training methods. Multiple times I had to coach him on how to train Brennan. John would rather just do most of the work and maybe have his trainee as his own helper. I explained that he needs to have Brennan basically glued to him watching each other's every move. Brennan will need a lot of work, and Joh wasn't doing us any favors by loosely directing him loosely to bus or reset a table. I cut John for the last 20 minutes of service so Brennan can get some actual practice.
-Grace has shown a good amount of improvement the last few weeks. Her stress levels seem much more maintained, she helps others and gets competitive during contests. I ran a contest on the puddings tonight. She tied with Lindsey in sales so I split $10 kome bucks between them.
-Liam's irrasaimase could use some fine tuning. His mispronunciations were too enthusuatic and funny to correct tonight. Didn't want to embarrass or discourage him. Gave him a few pointers for future hosting and for when HE trains with John.
-Sophia sold the only Aji sashimi in the contest tonight. Kome bucks for her.
Any VIP's in? Naoto, Broker Ben. I forget the name of the guy, but he is a photographer, Clair took a class from him at ACC. He and his wife sent back a gyoza saying it was cold, but didn't want another one. I tried them. They weren't cold at all. Sophia suspected they over ordered.
Comps& Void Detail:Gyoza mentioned above. Several misrings tonight, but nothing that couldn't be resold, or stopped before being made. Employee day off and employee kome bucks for Naoto. $4.5 Kome bucks for Grace.
R&M needs:Roger noticed a small roach crawling in and out of the soft serve machine... like behind the panel that covers all the electrical paneling and mechanisms.
86'd items/ need more:We need more men's t-shirts. Specifically black Medium and Large sizes. I gave Brennan an awkwardly fitting white Men's large today.
Wednesday AM Recap 11/16/16
Written By: Leary
LY Lunch Sales: 2094
Projected Sales : 2104 (-646)
TY Lunch Sales: 1494
+/- : -600, -29%
Lunch Covers: 82
Avg PPA: 18.22
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 5.06%
Weather: Pretty warm sunny day, nice patio weather
Special events?:
Who worked:
Grace, Lindsey, Alex, Johnny Cl, Tori H, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Really slow lunch. There was an accident at 35 & 51st that caused a huge back up in every direction so I think people might have been avoiding the area for awhile. It was also a beautiful day to be on a patio. A little pop at 1130, but we were dead by 1 so I went 2 on. Had a few tables come in the last hour. Enough to keep Johnny and Alex busy, but never filled up. Times were good. Had to help Johnny get caught up at one point because a table had him talk through the menu for awhile. He got a little flustered, but back on track after some help.
I had the Kitchen add a skewer to a Yakiniku Teishoku. It already looks pretty small in that giant bowl, but the skewers portions were really small. Had a similar thing with a curry the other day. We should talk about how we could make these plates a little more consistent.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
FNF for 2 Hamachi Nigiri for Cindy's sister
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2094
Projected Sales : 2104 (-646)
TY Lunch Sales: 1494
+/- : -600, -29%
Lunch Covers: 82
Avg PPA: 18.22
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 5.06%
Weather: Pretty warm sunny day, nice patio weather
Special events?:
Who worked:
Grace, Lindsey, Alex, Johnny Cl, Tori H, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Really slow lunch. There was an accident at 35 & 51st that caused a huge back up in every direction so I think people might have been avoiding the area for awhile. It was also a beautiful day to be on a patio. A little pop at 1130, but we were dead by 1 so I went 2 on. Had a few tables come in the last hour. Enough to keep Johnny and Alex busy, but never filled up. Times were good. Had to help Johnny get caught up at one point because a table had him talk through the menu for awhile. He got a little flustered, but back on track after some help.
I had the Kitchen add a skewer to a Yakiniku Teishoku. It already looks pretty small in that giant bowl, but the skewers portions were really small. Had a similar thing with a curry the other day. We should talk about how we could make these plates a little more consistent.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
FNF for 2 Hamachi Nigiri for Cindy's sister
R&M needs:
86'd items/ need more:
Tuesday Recap 11/15/16
Written By: Leary
LY Lunch Sales: 1672
Projected Sales : 1765 (-270)
TY Lunch Sales: 1495
+/- : -177, -11%
Lunch Covers: 90
Avg PPA: 16.61
LY Dinner Sales: 4692
Projected Sales : 4825 (+271)
TY Dinner Sales: 5096
+/- : + 404, +9%
Dinner Covers: 197
Avg PPA: 25.87
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 1.23%
Weather: Warm sunny day, cool evening
Special events?:
Who worked:
Lunch: Lindsey, Grace, Alex, Johnny Cl, Melisa H, John SA, Taylor FR
Dinner: Sayo, Ruthy, Kelly, Krystin, Clair Cl, Patrick Training Liam & Maegan H, John SA, HiroeFR
Flow of Business, Cuts and Ticket Times:
Lunch had a slow start. We had a decent pop from 1230-1 with a few tables waiting, but then died out. Ticket times were good. No issues.
Dinner started with a decent happy hour pop, but died off a bit after 6. I thought we might have a slower night, but we ended up getting a pretty good pop at 8 and hit a 45 minute wait. Stayed busy until a little after 9. Came off the wait at 9:15 and cut Pat & Liam. Went 2 on at 930. Ticket times were solid. Kitchen had a few pretty big pops, but Scott and Daniel knocked it out and did a great job. Ticket times were good all around.
Had some comps listed below. B1 mixing up Tonpei-yaki and Takoyaki. Zatoichi not getting wiped off the card, and Ruthy not double-checking the order. Kelly misrang a go-go roll. All of these were quickly fixed, and didn't cause any issue with the guests. Did have a lady find a long dark hair in her salmon nigiri piece, and Clair said she caused a pretty big fuss. She was a little nicer with me about it, but was obviously bothered. I apologized, pointed out that all the sushi chefs were wearing head gear and gloves, and offered to replace the pieces, but she said she didn't want anything else from the sushi bar and would just stick with her kitchen items. I apologized again, and check back with her, but she stayed pretty cold about it.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-EMP day off for Matt & Family
-Guest Changed Mind for Takoyaki that they meant Tonpei-Yaki
-Sever Misring by Kelly wrong roll
-Server Misring Ruthy Zatoichi
-Training meal for Liam & Pat
-Recovery for 3 nigiri pieces, lady found a hair in the salmon nigiri
-customer kome bucks
-3 Bday desserts
R&M needs:
-Aloha terminal replaced today
-Victor came by to set up bait boxes in the kitchen
86'd items/ need more:
LY Lunch Sales: 1672
Projected Sales : 1765 (-270)
TY Lunch Sales: 1495
+/- : -177, -11%
Lunch Covers: 90
Avg PPA: 16.61
LY Dinner Sales: 4692
Projected Sales : 4825 (+271)
TY Dinner Sales: 5096
+/- : + 404, +9%
Dinner Covers: 197
Avg PPA: 25.87
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 1.23%
Weather: Warm sunny day, cool evening
Special events?:
Who worked:
Lunch: Lindsey, Grace, Alex, Johnny Cl, Melisa H, John SA, Taylor FR
Dinner: Sayo, Ruthy, Kelly, Krystin, Clair Cl, Patrick Training Liam & Maegan H, John SA, HiroeFR
Flow of Business, Cuts and Ticket Times:
Lunch had a slow start. We had a decent pop from 1230-1 with a few tables waiting, but then died out. Ticket times were good. No issues.
Dinner started with a decent happy hour pop, but died off a bit after 6. I thought we might have a slower night, but we ended up getting a pretty good pop at 8 and hit a 45 minute wait. Stayed busy until a little after 9. Came off the wait at 9:15 and cut Pat & Liam. Went 2 on at 930. Ticket times were solid. Kitchen had a few pretty big pops, but Scott and Daniel knocked it out and did a great job. Ticket times were good all around.
Had some comps listed below. B1 mixing up Tonpei-yaki and Takoyaki. Zatoichi not getting wiped off the card, and Ruthy not double-checking the order. Kelly misrang a go-go roll. All of these were quickly fixed, and didn't cause any issue with the guests. Did have a lady find a long dark hair in her salmon nigiri piece, and Clair said she caused a pretty big fuss. She was a little nicer with me about it, but was obviously bothered. I apologized, pointed out that all the sushi chefs were wearing head gear and gloves, and offered to replace the pieces, but she said she didn't want anything else from the sushi bar and would just stick with her kitchen items. I apologized again, and check back with her, but she stayed pretty cold about it.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-EMP day off for Matt & Family
-Guest Changed Mind for Takoyaki that they meant Tonpei-Yaki
-Sever Misring by Kelly wrong roll
-Server Misring Ruthy Zatoichi
-Training meal for Liam & Pat
-Recovery for 3 nigiri pieces, lady found a hair in the salmon nigiri
-customer kome bucks
-3 Bday desserts
R&M needs:
-Aloha terminal replaced today
-Victor came by to set up bait boxes in the kitchen
86'd items/ need more:
Monday, November 14, 2016
Monday PM 11/14/16
Written By: Dusten
LY Dinner Sales: 5088
Projected Sales : 5240
TY Dinner Sales: 4555
+/- : 10% under LY and short on PS by $685
Dinner Covers: 170
Avg PPA: 26.79
Weather: sunny warm day, mild evening
Special events?: Super-duper-extra-neato-moon
Who worked: Sayo, Grace, Clair, Ruthy, Camacho CL, Hiroe FR, Taylor SA, Patrick and Chelsea host.
Flow of Business, Cuts and Ticket Times: Started off slow, but not terrible for happy hour. Things built up to a sizeable wait by 7pm. We stayed full and on wait until 9pm. I cut Sayo, Grace and Patrick then. Cut Clair at 9:30pm. Had one gyoza not go out, or was run to the wrong table. The ticket was stabbed, but the table claimed they never got it. Mantis had a rather large order to pick up in the middle of service tonight. We almost missed their veggie tray, but Toshi had the guys knock it out very quickly. Other than that smooth sailing.
Specials: 6 japanese uni, 11 o-toro, 4 tsubugai, 2 sesame pudding, 4 tempura ice cream
3 Staff members that stood out (why/how): No real slip ups or stand out tonight. Kome was a well oiled machine tonight.
Nice to see Patrick becoming more comfortable with the restaurant and his coworkers as well.
Any VIP's in? Renee and a few friends came in and did it up. Rachel and Carlos. A few industry tables. Soup Peddler owner.
Comps& Void Detail: 3 SIN discounts. Emp day off for Renee. Kitchen error comp for gyoza mentioned earlier. Bday Tempura Ice Cream
R&M needs:
86'd items/ need more: takowasa, kaki fry
LY Dinner Sales: 5088
Projected Sales : 5240
TY Dinner Sales: 4555
+/- : 10% under LY and short on PS by $685
Dinner Covers: 170
Avg PPA: 26.79
Weather: sunny warm day, mild evening
Special events?: Super-duper-extra-neato-moon
Who worked: Sayo, Grace, Clair, Ruthy, Camacho CL, Hiroe FR, Taylor SA, Patrick and Chelsea host.
Flow of Business, Cuts and Ticket Times: Started off slow, but not terrible for happy hour. Things built up to a sizeable wait by 7pm. We stayed full and on wait until 9pm. I cut Sayo, Grace and Patrick then. Cut Clair at 9:30pm. Had one gyoza not go out, or was run to the wrong table. The ticket was stabbed, but the table claimed they never got it. Mantis had a rather large order to pick up in the middle of service tonight. We almost missed their veggie tray, but Toshi had the guys knock it out very quickly. Other than that smooth sailing.
Specials: 6 japanese uni, 11 o-toro, 4 tsubugai, 2 sesame pudding, 4 tempura ice cream
3 Staff members that stood out (why/how): No real slip ups or stand out tonight. Kome was a well oiled machine tonight.
Nice to see Patrick becoming more comfortable with the restaurant and his coworkers as well.
Any VIP's in? Renee and a few friends came in and did it up. Rachel and Carlos. A few industry tables. Soup Peddler owner.
Comps& Void Detail: 3 SIN discounts. Emp day off for Renee. Kitchen error comp for gyoza mentioned earlier. Bday Tempura Ice Cream
R&M needs:
86'd items/ need more: takowasa, kaki fry
Monday AM Recap 11/14/16
Written By: Leary
LY Lunch Sales: 1740
Projected Sales : 1866 (+360)
TY Lunch Sales: 2172
+/- : +432, +25%
Lunch Covers: 109
Avg PPA: 19.93
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm and Sunny
Special events?: Monday after 3 day weekend
Who worked: Sayo, Alex, Kelly, Johnny Cl, Taylo FR, Junko H, Patrick SA
Flow of Business, Cuts and Ticket Times:
It started off pretty busy for a Monday lunch. We had tables waiting when we opened the doors at 11, and had 7 tables sat by 11:05. We were full by noon and stayed steady until 130. I cut Sayo at 130, but closed 3 on because Johnny had a mostly full sushi bar, and party room keeping him good and busy. Ticket times were solid, and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
Sat down with Liam today, and had him fill out some paper work. We talked for about 30 minutes just getting to know him. He got a lot of experience, and a good skill set.
Any VIP's in?
Comps& Void Detail:
R&M needs:
-I forgot to mention that someone bashed a pretty decent knee-sized hole into the wall under the sushi bar at S12. I'm guessing it happened sometime Friday. I had Rodrigo patch up the hole in wall today. He has to come back tomorrow to finish, and paint. He didn't fix the back door. I'll ask him about that tomorrow.
-Victor from Austin Rodent Removal will be here tomorrow morning to set up some more bait boxes.
-Had Rotor-Rooter out to de-clog both drains. We have a 30 day warranty if they get clogged again. We need to start flushing all the drains with bleach and hot water at the end of the night to prevent future clogs.
-Monotronics came out to look at our camera set up. Mary was nice, but she was giving me the hard sell at the preparing me for the price tag. We'll see what the estimate is.
-I bought some more rubber-maid containers and reorganized the catering items in the office.
86'd items/ need more: Ramekins came in today. Also, a new load of Kome/Daruma napkins came in so the trailer is full to the brim. Thank goodness Andrew cleaned it out last Friday.
LY Lunch Sales: 1740
Projected Sales : 1866 (+360)
TY Lunch Sales: 2172
+/- : +432, +25%
Lunch Covers: 109
Avg PPA: 19.93
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm and Sunny
Special events?: Monday after 3 day weekend
Who worked: Sayo, Alex, Kelly, Johnny Cl, Taylo FR, Junko H, Patrick SA
Flow of Business, Cuts and Ticket Times:
It started off pretty busy for a Monday lunch. We had tables waiting when we opened the doors at 11, and had 7 tables sat by 11:05. We were full by noon and stayed steady until 130. I cut Sayo at 130, but closed 3 on because Johnny had a mostly full sushi bar, and party room keeping him good and busy. Ticket times were solid, and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
Sat down with Liam today, and had him fill out some paper work. We talked for about 30 minutes just getting to know him. He got a lot of experience, and a good skill set.
Any VIP's in?
Comps& Void Detail:
R&M needs:
-I forgot to mention that someone bashed a pretty decent knee-sized hole into the wall under the sushi bar at S12. I'm guessing it happened sometime Friday. I had Rodrigo patch up the hole in wall today. He has to come back tomorrow to finish, and paint. He didn't fix the back door. I'll ask him about that tomorrow.
-Victor from Austin Rodent Removal will be here tomorrow morning to set up some more bait boxes.
-Had Rotor-Rooter out to de-clog both drains. We have a 30 day warranty if they get clogged again. We need to start flushing all the drains with bleach and hot water at the end of the night to prevent future clogs.
-Monotronics came out to look at our camera set up. Mary was nice, but she was giving me the hard sell at the preparing me for the price tag. We'll see what the estimate is.
-I bought some more rubber-maid containers and reorganized the catering items in the office.
86'd items/ need more: Ramekins came in today. Also, a new load of Kome/Daruma napkins came in so the trailer is full to the brim. Thank goodness Andrew cleaned it out last Friday.
Sunday, November 13, 2016
Sunday PM 11/13/16
Written By: Dusten
LY Dinner Sales: 5013
Projected Sales : 5130
TY Dinner Sales:4607
+/- :under LY by 8% and short of PS by 523
Dinner Covers:159
Avg PPA:28.47
Weather: clear, 70-60's
Special events?: Veteran's day weekend.
Who worked: Ruthy, Cindy, Grace, Krystin, Clair CL, Patrick SA, Hiroe Fr, Melisa and Meagan Hosting
Flow of Business, Cuts and Ticket Times: busy start. many people waiting when we opened. filled by about 6pm, stayed on wait for a little over two hours and then a pretty sudden drop in customers. I cut Ruthy, Cindy, Melisa and Chelsea at 8:30pm, Grace at 9pm and Krystin at 9:30pm.
Specials: Take and I ordered and ate 2 Aji Sashimi. 4 Japanese uni, 11 o-toro, 3 kokuto pudding
3 Staff members that stood out (why/how): No real stand outs. I will say that the newer support staff has some tightening up to do. Patrick could be quicker and the hosts could certainly step in and help if there's nothing else occupying them at the moment. Maegan is slowing picking up the floor. She knows the table numbers, but wasn't sure about which server was in what section. She still has a very genuine interest in most aspects of the restaurant, so I'm trying to help her along.
Any VIP's in? Neal, Yellowjacket bartender dude.
Comps& Void Detail: a few misrings, nothing big. 15 kome buck card- customer, bday dessert. 1 tamago that was marked on the menu by a previous customer.
R&M needs: Laery looked after the clogged sushi bar and kitchen floor drains. Calling a plumber tomorrow. The stereo was playing super softly tonight if at all sometimes. I reconnected one of the speakers, but there is no slack in the speaker wire at all. Also that only made one more speaker still play very very quietly with the reciever volume turned way up.
86'd items/ need more: lots of booze which I have ordered. black sesame pudding. toro
LY Dinner Sales: 5013
Projected Sales : 5130
TY Dinner Sales:4607
+/- :under LY by 8% and short of PS by 523
Dinner Covers:159
Avg PPA:28.47
Weather: clear, 70-60's
Special events?: Veteran's day weekend.
Who worked: Ruthy, Cindy, Grace, Krystin, Clair CL, Patrick SA, Hiroe Fr, Melisa and Meagan Hosting
Flow of Business, Cuts and Ticket Times: busy start. many people waiting when we opened. filled by about 6pm, stayed on wait for a little over two hours and then a pretty sudden drop in customers. I cut Ruthy, Cindy, Melisa and Chelsea at 8:30pm, Grace at 9pm and Krystin at 9:30pm.
Specials: Take and I ordered and ate 2 Aji Sashimi. 4 Japanese uni, 11 o-toro, 3 kokuto pudding
3 Staff members that stood out (why/how): No real stand outs. I will say that the newer support staff has some tightening up to do. Patrick could be quicker and the hosts could certainly step in and help if there's nothing else occupying them at the moment. Maegan is slowing picking up the floor. She knows the table numbers, but wasn't sure about which server was in what section. She still has a very genuine interest in most aspects of the restaurant, so I'm trying to help her along.
Any VIP's in? Neal, Yellowjacket bartender dude.
Comps& Void Detail: a few misrings, nothing big. 15 kome buck card- customer, bday dessert. 1 tamago that was marked on the menu by a previous customer.
R&M needs: Laery looked after the clogged sushi bar and kitchen floor drains. Calling a plumber tomorrow. The stereo was playing super softly tonight if at all sometimes. I reconnected one of the speakers, but there is no slack in the speaker wire at all. Also that only made one more speaker still play very very quietly with the reciever volume turned way up.
86'd items/ need more: lots of booze which I have ordered. black sesame pudding. toro
Sunday AM Recap 11/13/16
Written By: Leary
LY Lunch Sales: 2799
Projected Sales : 2960 (-237)
TY Lunch Sales: 2723
+/- : -76, -3%
Lunch Covers: 18%
Avg PPA: 18.65
Previous Days Labor: 18%
Previous Days Comps: 3%
Controllable Comps: 6.48%
Weather: Pretty Sunday afternoon
Special events?: E.A.S.T
Who worked:
Ruthy, Mandy, Renee, Jason Cl, Chelsea H, Taylor FR, No SA
Flow of Business, Cuts and Ticket Times:
Pretty decent Sunday lunch. It never got crazy, but we had a few tables waiting when we opened the doors and stayed steady throughout the shift. Had a handful of larger tables today; 9-top, 8-top, 6-top, and a few 5-tops. Everything went pretty smoothly. Ticket times were good. No controllable comps.
The whole front of the house staff did a good job of hustling to keep tables bussed and set up. Great to see all the teamwork.
Chelsea wanted to take some pictures of items for Instagram. I had her take some photos of the puddings to help get the word out.
Had a couple sit at A2 towards the end of the shift with a baby. The baby was crying, and the mother was being pretty rough with it. The baby was going crazy and the rest of the restaurant was looking miserable. I let it go on for about 15 minutes, but they were ignoring the baby and letting her scream it out. I went over and nicely asked them to possibly take her outside while she calms down. They looked at me like I was crazy, but after a little convincing they agreed. They ended up wanting their food to go, and we quickly obliged.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2799
Projected Sales : 2960 (-237)
TY Lunch Sales: 2723
+/- : -76, -3%
Lunch Covers: 18%
Avg PPA: 18.65
Previous Days Labor: 18%
Previous Days Comps: 3%
Controllable Comps: 6.48%
Weather: Pretty Sunday afternoon
Special events?: E.A.S.T
Who worked:
Ruthy, Mandy, Renee, Jason Cl, Chelsea H, Taylor FR, No SA
Flow of Business, Cuts and Ticket Times:
Pretty decent Sunday lunch. It never got crazy, but we had a few tables waiting when we opened the doors and stayed steady throughout the shift. Had a handful of larger tables today; 9-top, 8-top, 6-top, and a few 5-tops. Everything went pretty smoothly. Ticket times were good. No controllable comps.
The whole front of the house staff did a good job of hustling to keep tables bussed and set up. Great to see all the teamwork.
Chelsea wanted to take some pictures of items for Instagram. I had her take some photos of the puddings to help get the word out.
Had a couple sit at A2 towards the end of the shift with a baby. The baby was crying, and the mother was being pretty rough with it. The baby was going crazy and the rest of the restaurant was looking miserable. I let it go on for about 15 minutes, but they were ignoring the baby and letting her scream it out. I went over and nicely asked them to possibly take her outside while she calms down. They looked at me like I was crazy, but after a little convincing they agreed. They ended up wanting their food to go, and we quickly obliged.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Saturday Recap 11/12/16
Written By: Leary
LY Lunch Sales: 2653
Projected Sales : 2880 (-1058)
TY Lunch Sales: 1822
+/- : -831, -31%
Lunch Covers: 104
Avg PPA: 17.52
LY Dinner Sales: 6755
Projected Sales : 7540 (-174)
TY Dinner Sales: 7366
+/- : +611, +9%
Dinner Covers: 257
Avg PPA: 28.66
Previous Days Labor: 14%
Previous Days Comps: 3%
Controllable Comps: 25% (ouch!)
Weather: Pretty fall day and evening
Special events?: E.A.S.T, UT Game at 11am
Who worked:
Lunch: Sophia, Renee, Mandy, Johnny Cl, Taylor SA, Hiroe FR, Tori H
Dinner: Cindy, Ruthy, Kelly, Lindsey, Krystin Cl,
Flow of Business, Cuts and Ticket Times:
Started of the shift noticing that every pint glass was dirty. Checked the dish machine and found the detergent was bone dry. As I checked the rest of the dishes they were mostly pretty disgusting. I had Scott pull Yuka off prep and help Connor out as I made them re-wash every glass, and over half the dishes. It was a pretty lame way for us all to start the day, and thank god we were slow. I followed up with Scott, Fumi, and Beorn about checking the chemicals, and followed up with the servers about saying something when they notice dirty dishes. I just talked about this in the staff and manager meeting. We have to stay on top of this, and it's everyone's responsibility.
Lunch was really slow most of the shift as expected with the morning UT game. We did eventually have a little pop around 1, but we never filled up or went on a wait. Sophia was pretty sick so I sent her home at 130. Had a surprise 12 top come in at 145 that keep us busy for a minute. Put them in Mandy's section and she handled them well. Went 2 on at 2. Not much action for the last hour.
Had kara-age go out that looked completely different than normal. I had Daniel remake it.
Dinner was busy right from the start. Had a pretty good line at the door. Hit a wait by 6, and we were on a hour wait by 630. Stayed on a 45 min to hour wait most of the evening. Came off the wait a little after 10.
Alina did an overall decent job running the board tonight. Her and Maegan struggled a bit to find a rhythm, but seem to work well together for the most part. They were a little slow about getting people sat so there were a few times I had take over for a bit. We did have a couple of issues. Had a few tables go over their quote times. 1 table went 20 minutes over and it was his birthday dinner so I felt pretty bad. There were several tables lingering with nowhere else to go. Then all 4 tables we were waiting on got up at once. I bought them a shumai & kara-age to start them off, and they were happy once they were sat and given some food. They thanked me for everything when they were done and said the food was worth the wait. At the end of the night I walked into the lobby after putting in kitchen orders to see 3 girls waiting. when B7 had been open for awhile. They were cleaning off A8 and about to seat them there. I asked Alina why, and she told me because she thought Cindy might be cut. I asked her why she thought that was common procedure, and she told me she had heard servers request that before. I knew that was probably the answer because she has never worked in a restaurant before, and why would she come to that conclusion on her own. This is a pretty consistent issue of servers trying to manipulate the host stand in their favor. I'll be addressing at the next staff meeting.
Specials:
Aji Sashimi- 1
Iwashi- 8
O-Toro- 10
Tsubugai- 13
Tempura Ice Cream- 7
Kokuto Pudding- 1
Just curious how long this pudding is good for? The internet is telling me 5-7 days. We should possibly make smaller batches until it catches on. Also, maybe individually wrapping the dishes from here on to help keep them fresh.
3 Staff members that stood out (why/how):
Krystin did a solid job closing. She was a little unnecessarily nervous at times, but asked for help when needed and was on top of her section.
Any VIP's in?
Comps& Void Detail:
R&M needs:
-I had a Rat sighting tonight while I was trying to unclog the floor drain. I'll call the company Monday morning. Until then let's make sure we're being extra thorough with our cleaning and storage of food.
-Called Aloha this morning about a terminal replacement, and they're sending one out first thing Monday morning. It should be here Tuesday. I'm working a double that day, and will install it. In the meantime I connected a mouse to that terminal. It's not ideal, but it works and is better than just 1 terminal.
-Dumped the industrial drain cleaner in kitchen floor drain. I bought 2 large containers, but it's so clogged I had to slowly pour 1 in over a period of time. I'll flush it with hot water tomorrow morning, but I'm pretty sure I'm going to have to call a plumber on Monday to snake it.
-I noticed that when making a reservation on our website the dinner times are listed as brunch. Elizabeth who is our main contact at resy? I'll reach out to them about correcting the issue first thing Monday morning.
86'd items/ need more:
LY Lunch Sales: 2653
Projected Sales : 2880 (-1058)
TY Lunch Sales: 1822
+/- : -831, -31%
Lunch Covers: 104
Avg PPA: 17.52
LY Dinner Sales: 6755
Projected Sales : 7540 (-174)
TY Dinner Sales: 7366
+/- : +611, +9%
Dinner Covers: 257
Avg PPA: 28.66
Previous Days Labor: 14%
Previous Days Comps: 3%
Controllable Comps: 25% (ouch!)
Weather: Pretty fall day and evening
Special events?: E.A.S.T, UT Game at 11am
Who worked:
Lunch: Sophia, Renee, Mandy, Johnny Cl, Taylor SA, Hiroe FR, Tori H
Dinner: Cindy, Ruthy, Kelly, Lindsey, Krystin Cl,
Flow of Business, Cuts and Ticket Times:
Started of the shift noticing that every pint glass was dirty. Checked the dish machine and found the detergent was bone dry. As I checked the rest of the dishes they were mostly pretty disgusting. I had Scott pull Yuka off prep and help Connor out as I made them re-wash every glass, and over half the dishes. It was a pretty lame way for us all to start the day, and thank god we were slow. I followed up with Scott, Fumi, and Beorn about checking the chemicals, and followed up with the servers about saying something when they notice dirty dishes. I just talked about this in the staff and manager meeting. We have to stay on top of this, and it's everyone's responsibility.
Lunch was really slow most of the shift as expected with the morning UT game. We did eventually have a little pop around 1, but we never filled up or went on a wait. Sophia was pretty sick so I sent her home at 130. Had a surprise 12 top come in at 145 that keep us busy for a minute. Put them in Mandy's section and she handled them well. Went 2 on at 2. Not much action for the last hour.
Had kara-age go out that looked completely different than normal. I had Daniel remake it.
Dinner was busy right from the start. Had a pretty good line at the door. Hit a wait by 6, and we were on a hour wait by 630. Stayed on a 45 min to hour wait most of the evening. Came off the wait a little after 10.
Alina did an overall decent job running the board tonight. Her and Maegan struggled a bit to find a rhythm, but seem to work well together for the most part. They were a little slow about getting people sat so there were a few times I had take over for a bit. We did have a couple of issues. Had a few tables go over their quote times. 1 table went 20 minutes over and it was his birthday dinner so I felt pretty bad. There were several tables lingering with nowhere else to go. Then all 4 tables we were waiting on got up at once. I bought them a shumai & kara-age to start them off, and they were happy once they were sat and given some food. They thanked me for everything when they were done and said the food was worth the wait. At the end of the night I walked into the lobby after putting in kitchen orders to see 3 girls waiting. when B7 had been open for awhile. They were cleaning off A8 and about to seat them there. I asked Alina why, and she told me because she thought Cindy might be cut. I asked her why she thought that was common procedure, and she told me she had heard servers request that before. I knew that was probably the answer because she has never worked in a restaurant before, and why would she come to that conclusion on her own. This is a pretty consistent issue of servers trying to manipulate the host stand in their favor. I'll be addressing at the next staff meeting.
Specials:
Aji Sashimi- 1
Iwashi- 8
O-Toro- 10
Tsubugai- 13
Tempura Ice Cream- 7
Kokuto Pudding- 1
Just curious how long this pudding is good for? The internet is telling me 5-7 days. We should possibly make smaller batches until it catches on. Also, maybe individually wrapping the dishes from here on to help keep them fresh.
3 Staff members that stood out (why/how):
Krystin did a solid job closing. She was a little unnecessarily nervous at times, but asked for help when needed and was on top of her section.
Any VIP's in?
Comps& Void Detail:
R&M needs:
-I had a Rat sighting tonight while I was trying to unclog the floor drain. I'll call the company Monday morning. Until then let's make sure we're being extra thorough with our cleaning and storage of food.
-Called Aloha this morning about a terminal replacement, and they're sending one out first thing Monday morning. It should be here Tuesday. I'm working a double that day, and will install it. In the meantime I connected a mouse to that terminal. It's not ideal, but it works and is better than just 1 terminal.
-Dumped the industrial drain cleaner in kitchen floor drain. I bought 2 large containers, but it's so clogged I had to slowly pour 1 in over a period of time. I'll flush it with hot water tomorrow morning, but I'm pretty sure I'm going to have to call a plumber on Monday to snake it.
-I noticed that when making a reservation on our website the dinner times are listed as brunch. Elizabeth who is our main contact at resy? I'll reach out to them about correcting the issue first thing Monday morning.
86'd items/ need more:
Saturday, November 12, 2016
Friday 11.11.16
Written By: Elizabeth
LY Lunch Sales: $2061
Projected Sales : $2415
TY Lunch Sales: $2961
+/- : +44% LY and +$546 PS
Lunch Covers: 154
Avg PPA: $19.23
LY Dinner Sales: $7078
Projected Sales : $7250
TY Dinner Sales: $6353
+/- : -10% LY and -$897 PS
Dinner Covers: 237
Avg PPA: $26.81
For the day: $9314/ +2% LY and -$351 PS
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 10.53%
Weather: low 70s. Overcast
Special events?: Veterans Day
Who worked:
Lunch: Alex, Grace, Lindsey, Clair CL. Tori host, taylor FR, Ruthy SA
Dinner: Camacho, Johnny, Krystin, Ruthy, Sayo CL. Renee CT, Alina & Melisa Host, Taylor FR, No SA
Flow of Business, Cuts and Ticket Times:
Lunch was a bit hectic. Started slow, and we expected a pop around 12:30 but right at noon we had a line out the door and were taking names on names. I helped Tori at the host stand the majority of the shift. We had a lot of difficult tables today, those were special accommodations, or just plain antsy. Had a group come in and say they were a party of 10 then when we called them, only 4 were here, and then they told us they were only going to be 4. Then 2 of them ordered and left, having the other 2 box their food up. It was all very bizarre.
The couple with the small child, and the new baby came in and as usual wanted the sushi bar. we made the accommodation but at the very end, they were leaving and wanted their child carried from the office. I was talking with a guest at the host stand and the woman was right behind me, I thought she was asking for the seat, so after I helped the guest I apologized and was grabbing the seat, making a joke about having two ears but only being about to hear one person at a time. The husband made a joke saying I had "selective hearing" and so I just laughed it off, and then he continued to say that "most women have selective hearing", which pushed me over the edge. I said to him "well, that's a little insulting" And then he and his wife were both backpedaling saying it wasn't meant as an insult, that he was just saying that women have the ability to multi task what they're hearing....or something? I wasn't following, because it wasn't making sense. So I just laughed and said, oh okay, that makes sense, and sent them on their way. So weird. But I guess par for the course with them.
ANYHOW, lunch continued to stay strong through 1:30 and we didn't seat the last table until roughly 2pm. Last call was made around 2:10.
Dinner was the same. Started with a good handfull of tables, but around 6pm they all came in one after the other and we were quickly on a wait. The wait lasted until around 10:15 when we got off the wait and I went 2 on. Had Rachel and Carlos come in around 10:30, and then a 3 top at 10:56. That was the ballgame.
Specials:
Whole Aji
OToro
Tempura IC
Pudding
3 Staff members that stood out (why/how):
-Ruthy was our AM SA and she did great, and also brought some insight from her experience to pre-shift tonight, reminding the servers to pre-bus. She said that was the most common thing she found during her SA shift, was that servers need to pre-bus more! Great job. I think we should throw servers into Support shifts here and there. Keep them grounded :)
-Taylor was the FR tonight and we didn't have an SA, but when he had spare time, he was out there bussing tables and really just kicking ass. It was nice to see from him, considering his somewhat lackadaisical style. I complimented him a few times tonight, but he did great.
-Sayo was going well until we got into the final hour. The mix of crazy guests and then the one computer really got to her. Her attitude turned sour for a bit, but when she handed in her checkout she realized she had a bad attitude and apologized about it.
Any VIP's in?
AM:
Just that Sushi bar Family.
PM:
Rachel and Carlos
Sophia and Fam
Comps& Void Detail:
Lunch: Kitchen Error for a Bento that went out without it's Midnight sun and then the midnight sun never went out.
Dinner:
Krystin rang up Harusame by mistake, twice. The first one I gave to Sophias table. The second, she ate for dinner.
Sayo ran a sashimi sampler to the wrong table, so we had to remake that.
Void madai, 86
Void Chardonnay, 86
Void 3 Brooms, 86
A1 was an odd bird (one of many tonight) and she said it was both of their birthdays, so we sent them Tempura Ice Cream. She took one bite and said to Krystin "take this away, I don't like it and I'm not going to pay for it". So I compd it to DNL and I comp'd her hamachi pieces to b-day dessert
Emp day off for Sophia, plus Kome Bucks
Kome Bucks that was expired in August but I still honored.
R&M needs:
Leary, you're going to have to call POS Solutions today (Saturday). The right monitor completely stopped responding to touch. It would for a second, then completely stopped. I restarted it twice. And still nothing. Perhaps we can demand they give us normal monitors. We worked on only 1 monitor for half the night. It was pretty stressful to the staff, especially since the second monitor was barely reacting too.
86'd items/ need more:
LY Lunch Sales: $2061
Projected Sales : $2415
TY Lunch Sales: $2961
+/- : +44% LY and +$546 PS
Lunch Covers: 154
Avg PPA: $19.23
LY Dinner Sales: $7078
Projected Sales : $7250
TY Dinner Sales: $6353
+/- : -10% LY and -$897 PS
Dinner Covers: 237
Avg PPA: $26.81
For the day: $9314/ +2% LY and -$351 PS
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 10.53%
Weather: low 70s. Overcast
Special events?: Veterans Day
Who worked:
Lunch: Alex, Grace, Lindsey, Clair CL. Tori host, taylor FR, Ruthy SA
Dinner: Camacho, Johnny, Krystin, Ruthy, Sayo CL. Renee CT, Alina & Melisa Host, Taylor FR, No SA
Flow of Business, Cuts and Ticket Times:
Lunch was a bit hectic. Started slow, and we expected a pop around 12:30 but right at noon we had a line out the door and were taking names on names. I helped Tori at the host stand the majority of the shift. We had a lot of difficult tables today, those were special accommodations, or just plain antsy. Had a group come in and say they were a party of 10 then when we called them, only 4 were here, and then they told us they were only going to be 4. Then 2 of them ordered and left, having the other 2 box their food up. It was all very bizarre.
The couple with the small child, and the new baby came in and as usual wanted the sushi bar. we made the accommodation but at the very end, they were leaving and wanted their child carried from the office. I was talking with a guest at the host stand and the woman was right behind me, I thought she was asking for the seat, so after I helped the guest I apologized and was grabbing the seat, making a joke about having two ears but only being about to hear one person at a time. The husband made a joke saying I had "selective hearing" and so I just laughed it off, and then he continued to say that "most women have selective hearing", which pushed me over the edge. I said to him "well, that's a little insulting" And then he and his wife were both backpedaling saying it wasn't meant as an insult, that he was just saying that women have the ability to multi task what they're hearing....or something? I wasn't following, because it wasn't making sense. So I just laughed and said, oh okay, that makes sense, and sent them on their way. So weird. But I guess par for the course with them.
ANYHOW, lunch continued to stay strong through 1:30 and we didn't seat the last table until roughly 2pm. Last call was made around 2:10.
Dinner was the same. Started with a good handfull of tables, but around 6pm they all came in one after the other and we were quickly on a wait. The wait lasted until around 10:15 when we got off the wait and I went 2 on. Had Rachel and Carlos come in around 10:30, and then a 3 top at 10:56. That was the ballgame.
Specials:
Whole Aji
OToro
Tempura IC
Pudding
3 Staff members that stood out (why/how):
-Ruthy was our AM SA and she did great, and also brought some insight from her experience to pre-shift tonight, reminding the servers to pre-bus. She said that was the most common thing she found during her SA shift, was that servers need to pre-bus more! Great job. I think we should throw servers into Support shifts here and there. Keep them grounded :)
-Taylor was the FR tonight and we didn't have an SA, but when he had spare time, he was out there bussing tables and really just kicking ass. It was nice to see from him, considering his somewhat lackadaisical style. I complimented him a few times tonight, but he did great.
-Sayo was going well until we got into the final hour. The mix of crazy guests and then the one computer really got to her. Her attitude turned sour for a bit, but when she handed in her checkout she realized she had a bad attitude and apologized about it.
Any VIP's in?
AM:
Just that Sushi bar Family.
PM:
Rachel and Carlos
Sophia and Fam
Comps& Void Detail:
Lunch: Kitchen Error for a Bento that went out without it's Midnight sun and then the midnight sun never went out.
Dinner:
Krystin rang up Harusame by mistake, twice. The first one I gave to Sophias table. The second, she ate for dinner.
Sayo ran a sashimi sampler to the wrong table, so we had to remake that.
Void madai, 86
Void Chardonnay, 86
Void 3 Brooms, 86
A1 was an odd bird (one of many tonight) and she said it was both of their birthdays, so we sent them Tempura Ice Cream. She took one bite and said to Krystin "take this away, I don't like it and I'm not going to pay for it". So I compd it to DNL and I comp'd her hamachi pieces to b-day dessert
Emp day off for Sophia, plus Kome Bucks
Kome Bucks that was expired in August but I still honored.
R&M needs:
Leary, you're going to have to call POS Solutions today (Saturday). The right monitor completely stopped responding to touch. It would for a second, then completely stopped. I restarted it twice. And still nothing. Perhaps we can demand they give us normal monitors. We worked on only 1 monitor for half the night. It was pretty stressful to the staff, especially since the second monitor was barely reacting too.
86'd items/ need more:
Thursday, November 10, 2016
Thursday PM 11.10.16
Written By: Elizabeth
LY Dinner Sales: $4645
Projected Sales : $5145
TY Dinner Sales: $5192
+/- : +12% LY and +$47 PS
Dinner Covers: 187
Avg PPA: $27.76
Weather: Sunny and pleasant. In the 70s. Got into the 60s at night, nice and cool
Special events?: day before veterans day. Oh! FYI, someone called and asked if we did a discount for Veterans day. I think last year we did 10% off, so I said yes, 10% off. So....I'm a double tomorrow so the only person that should really be aware is myself and the staff working that day. I'll be sure to communicate that. But also just letting everyone here know.
Who worked: Kelly called out, and with Gabe on medical leave, we were stretched thin tonight.
Ran with 4 servers on: Ruthy, Mandy, Grace & Dusten CL. Had newbies at the host stand because Chelsea also called out for being sick, so Maegan & Melisa hosted. And we had Alex SA'ing and then Renee FR. It was weird, but it worked. Lindsey was also feeling ill so we bargained with her to pull her off the floor and CT.
Flow of Business, Cuts and Ticket Times:
Solid start to Happy Hour and a continuous build to 6pm. Consistent flow until 7:30 and we went on a wait. The wait lasted until about 9pm. We came off the wait, briefly, around 8:30, at that point Lindsey was pretty worn down and ready to go. She rang almost $300 in sales in only about an hour and a half, so that was pretty good. After she left I got about 5 other drink orders but just transferred the tabs to the servers. Everyone put on a good hustle tonight with the bigger sections. Didn't make any cuts, considering. We stayed full until the very end.
Specials:
OToro 4
Whole Aji: 0
Tempura IC: 2
3 Staff members that stood out (why/how):
-Dusten handled the sushi bar and party room very well, delegating when he needed to. Had some run ins with the soft serve machine. Seems that tube on the top gets clogged up and prohibits the mix going into the machine. I think it only happens with this one, because we use a juice and sometimes it gets a bit thicker than usual. So when that happens we just have to pour some more mix into the machine and it clears up the issue. But Dusten ran into that snag twice tonight.
-Grace had the Back B's, a considerably larger section that she is use to at night, but she seemed to handle it really well. Positive attitude and never seemed to let anything fluster her.
-Alex was a hero tonight helping to SA. Not the best SA, but definitely a help to us tonight. Kinda funny.
-Melisa and Maegan took a little while to find their notch with each other, but once they got into a good flow, they had nice momentum
Any VIP's in?
Ben
David & Ransom
Victor and Wife
Casey & his wife
Comps& Void Detail:
Did some FNF discounts for the VIPs since it's been a while since I've seen some.
Kome Bucks Card from 2 tables.
I bought Alex dinner for his volunteer efforts last night. Compd it to Emp Kome Bucks.
R&M needs:
Keep and eye on the softserve machine I suppose.
86'd items/ need more:
LY Dinner Sales: $4645
Projected Sales : $5145
TY Dinner Sales: $5192
+/- : +12% LY and +$47 PS
Dinner Covers: 187
Avg PPA: $27.76
Weather: Sunny and pleasant. In the 70s. Got into the 60s at night, nice and cool
Special events?: day before veterans day. Oh! FYI, someone called and asked if we did a discount for Veterans day. I think last year we did 10% off, so I said yes, 10% off. So....I'm a double tomorrow so the only person that should really be aware is myself and the staff working that day. I'll be sure to communicate that. But also just letting everyone here know.
Who worked: Kelly called out, and with Gabe on medical leave, we were stretched thin tonight.
Ran with 4 servers on: Ruthy, Mandy, Grace & Dusten CL. Had newbies at the host stand because Chelsea also called out for being sick, so Maegan & Melisa hosted. And we had Alex SA'ing and then Renee FR. It was weird, but it worked. Lindsey was also feeling ill so we bargained with her to pull her off the floor and CT.
Flow of Business, Cuts and Ticket Times:
Solid start to Happy Hour and a continuous build to 6pm. Consistent flow until 7:30 and we went on a wait. The wait lasted until about 9pm. We came off the wait, briefly, around 8:30, at that point Lindsey was pretty worn down and ready to go. She rang almost $300 in sales in only about an hour and a half, so that was pretty good. After she left I got about 5 other drink orders but just transferred the tabs to the servers. Everyone put on a good hustle tonight with the bigger sections. Didn't make any cuts, considering. We stayed full until the very end.
Specials:
OToro 4
Whole Aji: 0
Tempura IC: 2
3 Staff members that stood out (why/how):
-Dusten handled the sushi bar and party room very well, delegating when he needed to. Had some run ins with the soft serve machine. Seems that tube on the top gets clogged up and prohibits the mix going into the machine. I think it only happens with this one, because we use a juice and sometimes it gets a bit thicker than usual. So when that happens we just have to pour some more mix into the machine and it clears up the issue. But Dusten ran into that snag twice tonight.
-Grace had the Back B's, a considerably larger section that she is use to at night, but she seemed to handle it really well. Positive attitude and never seemed to let anything fluster her.
-Alex was a hero tonight helping to SA. Not the best SA, but definitely a help to us tonight. Kinda funny.
-Melisa and Maegan took a little while to find their notch with each other, but once they got into a good flow, they had nice momentum
Any VIP's in?
Ben
David & Ransom
Victor and Wife
Casey & his wife
Comps& Void Detail:
Did some FNF discounts for the VIPs since it's been a while since I've seen some.
Kome Bucks Card from 2 tables.
I bought Alex dinner for his volunteer efforts last night. Compd it to Emp Kome Bucks.
R&M needs:
Keep and eye on the softserve machine I suppose.
86'd items/ need more:
Thursday AM Recap 11/10/16
Written By: Leary
LY Lunch Sales: 1793
Projected Sales : 2012 (+363.50)
TY Lunch Sales: 2376
+/- : +583, +33%
Lunch Covers: 122
Avg PPA: 19.48
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 5.78%
Weather: Cool and cloudy
Special events?:
Who worked:
Renee, Alex, Sayo, Johnny Cl, Patrick SA, Tori H, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a pretty solid lunch overall. Filled up and went on a small wait by 1215. Had a few tables waiting between 12-1. Came off the wait by 115. Ticket times were good. No controllable comps.
Everyone was pretty on point today. Made the busy hour go by like a breeze.
Specials:
3 Staff members that stood out (why/how):
-Patrick did a solid job as the SA today
-Tori awesome as always.
-Johnny has definitely increased his focus. He still struggles with the challenge of forgetfulness, but his quicker to catch and fix mistakes. Overall he's taking his position more seriously. Good to see.
-Pauline is catching on to the Ramen station. She's solo next Wed and Thursday, but Scott said we'll have an expo both days to help out.
Any VIP's in?
-Ana and a friend
-Leslie & Rachel
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1793
Projected Sales : 2012 (+363.50)
TY Lunch Sales: 2376
+/- : +583, +33%
Lunch Covers: 122
Avg PPA: 19.48
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 5.78%
Weather: Cool and cloudy
Special events?:
Who worked:
Renee, Alex, Sayo, Johnny Cl, Patrick SA, Tori H, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a pretty solid lunch overall. Filled up and went on a small wait by 1215. Had a few tables waiting between 12-1. Came off the wait by 115. Ticket times were good. No controllable comps.
Everyone was pretty on point today. Made the busy hour go by like a breeze.
Specials:
3 Staff members that stood out (why/how):
-Patrick did a solid job as the SA today
-Tori awesome as always.
-Johnny has definitely increased his focus. He still struggles with the challenge of forgetfulness, but his quicker to catch and fix mistakes. Overall he's taking his position more seriously. Good to see.
-Pauline is catching on to the Ramen station. She's solo next Wed and Thursday, but Scott said we'll have an expo both days to help out.
Any VIP's in?
-Ana and a friend
-Leslie & Rachel
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Subscribe to:
Posts (Atom)