Tuesday Recap 11/15/16

Written By: Leary

LY Lunch Sales:  1672
Projected Sales :  1765 (-270)
TY Lunch Sales:  1495
+/- :  -177,  -11%
Lunch Covers: 90
Avg PPA:  16.61

LY Dinner Sales:  4692
Projected Sales :  4825 (+271)
TY Dinner Sales:  5096
+/- : + 404,  +9%
Dinner Covers:  197
Avg PPA:  25.87

Previous Days Labor:  19%
Previous Days Comps:  5%
Controllable Comps:  1.23%

Weather: Warm sunny day, cool evening

Special events?:

Who worked:
Lunch: Lindsey, Grace, Alex, Johnny Cl, Melisa H, John SA, Taylor FR
Dinner: Sayo, Ruthy, Kelly, Krystin, Clair Cl, Patrick Training Liam & Maegan H, John SA, HiroeFR

Flow of Business, Cuts and Ticket Times:
Lunch had a slow start. We had a decent pop from 1230-1 with a few tables waiting, but then died out. Ticket times were good. No issues.

Dinner started with a decent happy hour pop, but died off a bit after 6. I thought we might have a slower night, but we ended up getting a pretty good pop at 8 and hit a 45 minute wait. Stayed busy until a little after 9. Came off the wait at 9:15 and cut Pat & Liam. Went 2 on at 930. Ticket times were solid. Kitchen had a few pretty big pops, but Scott and Daniel knocked it out and did a great job. Ticket times were good all around.

Had some comps listed below. B1 mixing up Tonpei-yaki and Takoyaki. Zatoichi not getting wiped off the card, and Ruthy not double-checking the order. Kelly misrang a go-go roll. All of these were quickly fixed, and didn't cause any issue with the guests. Did have a lady find a long dark hair in her salmon nigiri piece, and Clair said she caused a pretty big fuss. She was a little nicer with me about it, but was obviously bothered. I apologized, pointed out that all the sushi chefs were wearing head gear and gloves, and offered to replace the pieces, but she said she didn't want anything else from the sushi bar and would just stick with her kitchen items. I apologized again, and check back with her, but she stayed pretty cold about it.

Specials:

3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
-EMP day off for Matt & Family
-Guest Changed Mind for Takoyaki that they meant Tonpei-Yaki
-Sever Misring by Kelly wrong roll
-Server Misring Ruthy Zatoichi
-Training meal for Liam & Pat
-Recovery for 3 nigiri pieces, lady found a hair in the salmon nigiri
-customer kome bucks
-3 Bday desserts

R&M needs:
-Aloha terminal replaced today
-Victor came by to set up bait boxes in the kitchen

86'd items/ need more: