Written By: Samara
LY Dinner Sales: $3911
Projected Sales : $4114
TY Dinner Sales: $5596
+/- : +43% from LY and $1482 over PS!
Dinner Covers:194
Avg PPA: $28.85
Weather: 50's and chilly
Special events?: United Nations Climate Control Summit in Paris today. Also on this day in 1982, Michael Jackson's Thriller was released and became the best selling record in music history.
Who worked: Kate, Clair, Grace, Mandy, Camacho (CL), Hiroe (FR), Kaori (SA), Ruthy training Miriam as host
Flow of Business, Cuts and Ticket Times: Busy for a Monday! Were on a consistent 15-20 minute wait by 6:30 until close. No long ticket times from the kitchen or sushi bar. Cut Kate at 8:20, Clair at 9, and Grace at 9:45. Kept both hosts on until close; the last table was sat at 9:58 and had several tables stay until about 10:45.
Had a regular (John who owns Switched On) order a Farm Salad. Grace didn't realize it was 86'd. When I spoke to him, he was very adamant about his disappointment. I comped two Kome Salads to appease him. He seemed happy after that. Speaking of the Farm Salad, when are we getting it back on the menu? I've had several regulars like John ask about it.
During the height of service, Miriam was a bit overzealous and ended up triple seating Kate (B2, B4, and the party room). I offered Kate help but she sternly said no and walked away. I later heard her complaining about how terrible tips were and blamed the hosts for over seating her. Very stubborn behavior. Very unlike Kate.
Specials:
Sake Toro Aburi Carpaccio 10
Hon Maguro 13
Duck & Foie Gras Nigiri 16
Grilled Salmon Collar 1
Grilled Hamachi Collar 3
Kaki Fry 9
3 Staff members that stood out (why/how): Kate and Mandy were complaining about everything tonight. Things like: questioning why a 2 top is sat at 4 top, getting double sat, bad tippers, not getting sat quick enough, etc. They are both frequent complainers but it seems like it's worse when they work together? I was annoyed and at two separate instances Ruthy and Clair said that the complaining was bothering them as well. I wish they would focus more of giving great service (I ran the majority of their food) instead of negative thoughts.
Miriam did really well for her third training shift. She is now more comfortable and capable with answering the phone and controlling the IPad. She did have a couple hiccups as far as seating the wrong the tables, triple seating Kate, and not checking before a table was totally reset. I think she'll be fine, just needs some fine tuning.
Any VIP's in? My old coworker Lindsay, John: owner of Switched On
Comps& Void Detail:
4 Birthday desserts
3 yelp soft serve
Void 2 Ebi Fry- 86'd
Void Farm Salad- 86'd
$10 Kome Bucks
Recovery 2 Kome Salads
Comped Ika Yaki for my old coworker Lindsay from Noble Sandwich Co.
2 SIN
R&M needs:
86'd items/ need more: Katsuo, Ebi Fry, Farm Salad, Duck & Foie Gras Nigiri
Monday, November 30, 2015
Monday Nov 30th AM
Written By: Kayo
LY Lunch Sales:$2005
Projected Sales :$2194
TY Lunch Sales: $1142
+/- : -43% LY and -$1052 PS
Lunch Covers:71
Avg PPA: $16.08
Previous Days Labor: 17%
Previous Days Comps:5.53%
Controllable Comps:11.59%
Weather: Cloudy 50's
Special events?: Monday after holiday weekend
Who worked: Kate, Lindsey, Clair, Johnny, Junko, HIroe (FR) John (SA)
Flow of Business, Cuts and Ticket Times:I have no idea what happened last year, but compare to last year sales, it was really slow Monday after Thanksgiving.
Really mellow start, At 12:15 the restaurant was still only 1/3 full, and never got full. 12:55 I cut Kate, 1:25 cut Clair.
Never filled up, very slow yet smooth shift. No issues.
3 Staff members that stood out (why/how): They all did good job. It was super slow that hard to find anyone stands out....
Any VIP's in? My mom and Take, Couple of regulars at sushi bar.
Comps& Void Detail: No comp and voids except owner comp for Take.
R&M needs:
86'd items/ need more:
LY Lunch Sales:$2005
Projected Sales :$2194
TY Lunch Sales: $1142
+/- : -43% LY and -$1052 PS
Lunch Covers:71
Avg PPA: $16.08
Previous Days Labor: 17%
Previous Days Comps:5.53%
Controllable Comps:11.59%
Weather: Cloudy 50's
Special events?: Monday after holiday weekend
Who worked: Kate, Lindsey, Clair, Johnny, Junko, HIroe (FR) John (SA)
Flow of Business, Cuts and Ticket Times:I have no idea what happened last year, but compare to last year sales, it was really slow Monday after Thanksgiving.
Really mellow start, At 12:15 the restaurant was still only 1/3 full, and never got full. 12:55 I cut Kate, 1:25 cut Clair.
Never filled up, very slow yet smooth shift. No issues.
3 Staff members that stood out (why/how): They all did good job. It was super slow that hard to find anyone stands out....
Any VIP's in? My mom and Take, Couple of regulars at sushi bar.
Comps& Void Detail: No comp and voids except owner comp for Take.
R&M needs:
86'd items/ need more:
Sunday, November 29, 2015
Sunday 11/29/15 PM recap
Written By: Dusten
LY Dinner Sales: 3896
Projected Sales : 4360
TY Dinner Sales: 4240
+/- : 9% increase from LY and -$120 off PS
Dinner Covers: 153
Avg PPA: 27.71
Weather: wet and cold. no me gutsa.
Special events?: End of holiday weekend.
Who worked: Mandy, Grace, Sayo, Camacho, Kate CL, John with Taylor SA, Samara training Mariam and Ruthy at the host stand. Jason FR.
Flow of Business, Cuts and Ticket Times: Tonight started out rough. Found out we were switching the soft-serve flavor after opening. The light was on, Take said to just discard the old stuff. I put the machine together incorrectly and had a bit of a mess to clean as a result. While draining the machine, Samara came to me with a problem concerning a reservation.
A woman said she had a reso for 8 people (a group of chefs) at 6pm. We couldn't find it. They waited patiently for me to get a second from cleaning the floor around the soft-serve machine. We found their reservation, but it had been cancelled. The contact number was incorrect and thus no one could confirm the reservation and it was cancelled. Wouldn't be a problem if we hadn't had a large party walk in and take the party room... or if the rest of the restaurant wasn't full. I recognized one of the party memebers as a girl who staged in the kitchen, Madison. They were very understanding and nice about it and we were very apologetic. We put them on the list at the front of the line and told them we would contact them ASAP. They went down the street for a drink and Samara called them. As a peace offering I sent them 2 edamames, 6 miso soups and a smoking sashimi. Worked like a charm.
While that was happening I was informed we had 2 camembert tempura desserts at 25 minutes for 2 different tables. There was another table with a veggie tempura but they had other food. The camembert tables had nothing and ordered their dessert after they had finished everything else. There was another issue with a lost ticket for two rolls. We got those out immediately.
I cut Taylor, Mandy and Ruthy at 8pm. We got off wait around 8:30pm. I cut Grace then and Sayo shortly after.
Specials: 6 FG/Duck nigiri, 16 hon maguro, 10 smoking. 6 kaki fry, 1 salmon collar and 2 hamachi collar
3 Staff members that stood out (why/how): Mariam is progressing very well. She still doesn't say 'irrasaimase' but she'll get it. Samara says M needs to work on a few things, the list, setting up tables, but is doing well.
John did well with Taylor. I did have to remind John to stay on him and not let him just do his own thing, but after that it went very well. Taylor has experience, but didn't let that stop him from accepting guidance and detailed instruction.
I really must say I was not impressed with Ace. I appreciate his initiative, but found him over reaching and borderline obnoxious (e-cigarette in the restaurant during his introduction for starters). Several times he bussed my tables completely before they were done eating or still deciding if they wanted to order more. At least a couple of times I managed to catch him and tell him, "hey these people are still eating." Servers came to me today before opening and gave me a list of issues with him including asking him to stop chatting and do his job being one. I was told he was slow moving, but that doesn't bother me if it means he is learning. I realize he is brand new, and obviously had no problem working around him, but I think he needs to slow his roll and focus on learning the restaurant. I honestly think Taylor would be a much better hire.
Any VIP's in?Kindo-san with his beard (!), Old John. Nathan. Friend's of Samara- singer for Thievery Corporation.. Yoshi- former employee. Madison and her party.
Comps& Void Detail:Recovery for the 2 camemberts, the 2 edamames and smokin' sashimi. voided 3 edamames- guest changed to kome sets. $30 in Kome bucks from guest. One from Elizabeth, one from Samara. I used Kome bucks to comp 2 escolars to two different tables. We didn't have enough for a both orders, so Take split the one we had between the two tables and asked me to comp them. Voided a hot-sake to 86.
R&M needs:
86'd items/ need more: Escolar, Hot sake.
LY Dinner Sales: 3896
Projected Sales : 4360
TY Dinner Sales: 4240
+/- : 9% increase from LY and -$120 off PS
Dinner Covers: 153
Avg PPA: 27.71
Weather: wet and cold. no me gutsa.
Special events?: End of holiday weekend.
Who worked: Mandy, Grace, Sayo, Camacho, Kate CL, John with Taylor SA, Samara training Mariam and Ruthy at the host stand. Jason FR.
Flow of Business, Cuts and Ticket Times: Tonight started out rough. Found out we were switching the soft-serve flavor after opening. The light was on, Take said to just discard the old stuff. I put the machine together incorrectly and had a bit of a mess to clean as a result. While draining the machine, Samara came to me with a problem concerning a reservation.
A woman said she had a reso for 8 people (a group of chefs) at 6pm. We couldn't find it. They waited patiently for me to get a second from cleaning the floor around the soft-serve machine. We found their reservation, but it had been cancelled. The contact number was incorrect and thus no one could confirm the reservation and it was cancelled. Wouldn't be a problem if we hadn't had a large party walk in and take the party room... or if the rest of the restaurant wasn't full. I recognized one of the party memebers as a girl who staged in the kitchen, Madison. They were very understanding and nice about it and we were very apologetic. We put them on the list at the front of the line and told them we would contact them ASAP. They went down the street for a drink and Samara called them. As a peace offering I sent them 2 edamames, 6 miso soups and a smoking sashimi. Worked like a charm.
While that was happening I was informed we had 2 camembert tempura desserts at 25 minutes for 2 different tables. There was another table with a veggie tempura but they had other food. The camembert tables had nothing and ordered their dessert after they had finished everything else. There was another issue with a lost ticket for two rolls. We got those out immediately.
I cut Taylor, Mandy and Ruthy at 8pm. We got off wait around 8:30pm. I cut Grace then and Sayo shortly after.
Specials: 6 FG/Duck nigiri, 16 hon maguro, 10 smoking. 6 kaki fry, 1 salmon collar and 2 hamachi collar
3 Staff members that stood out (why/how): Mariam is progressing very well. She still doesn't say 'irrasaimase' but she'll get it. Samara says M needs to work on a few things, the list, setting up tables, but is doing well.
John did well with Taylor. I did have to remind John to stay on him and not let him just do his own thing, but after that it went very well. Taylor has experience, but didn't let that stop him from accepting guidance and detailed instruction.
I really must say I was not impressed with Ace. I appreciate his initiative, but found him over reaching and borderline obnoxious (e-cigarette in the restaurant during his introduction for starters). Several times he bussed my tables completely before they were done eating or still deciding if they wanted to order more. At least a couple of times I managed to catch him and tell him, "hey these people are still eating." Servers came to me today before opening and gave me a list of issues with him including asking him to stop chatting and do his job being one. I was told he was slow moving, but that doesn't bother me if it means he is learning. I realize he is brand new, and obviously had no problem working around him, but I think he needs to slow his roll and focus on learning the restaurant. I honestly think Taylor would be a much better hire.
Any VIP's in?Kindo-san with his beard (!), Old John. Nathan. Friend's of Samara- singer for Thievery Corporation.. Yoshi- former employee. Madison and her party.
Comps& Void Detail:Recovery for the 2 camemberts, the 2 edamames and smokin' sashimi. voided 3 edamames- guest changed to kome sets. $30 in Kome bucks from guest. One from Elizabeth, one from Samara. I used Kome bucks to comp 2 escolars to two different tables. We didn't have enough for a both orders, so Take split the one we had between the two tables and asked me to comp them. Voided a hot-sake to 86.
R&M needs:
86'd items/ need more: Escolar, Hot sake.
Sunday AM 11/29/15
Written By: Scott
LY Lunch Sales:2425
Projected Sales :2595
TY Lunch Sales:2772
+/- : 177 over PS 14% over LY
Lunch Covers:147
Avg PPA: 18.86
Previous Days Labor:16%
Previous Days Comps:3.39
Controllable Comps:8.78
Weather: Cold and overcast. Some drizzle... pretty gross out today
Special events?: It's my last day :(
Who worked: Kate, Mandy, Grace, Camacho, Erika (SA) Ace (SA), Kaori (FR), Ruthy (Host)
Ace would like his tip out to go to Erika since it is her last day. He said it would mean a lot more to her
Flow of Business, Cuts and Ticket Times: Slow start today. Didn't start filling up until close to 1. We went on a very quick wait at 1:15 quoting only 15 minutes. The first round of tables were starting to get up at this time and we were just waiting for them to be set up. Off of a wait at 1:45. I cut Mandy at 1:55 and Kate at 2:30. Several more tables can in between then and close. Jason and Grace handled it well
At noon we only had seven tables in the restaurant and we had 20 - 25 minute ticket times for rolls. Jay's station
3 Staff members that stood out (why/how):
Mandy was really helpful running food today
Ace did ok today. He dropped a mexican coke and broke a pint glass today. I think he'll be fine once he gets over the new employee jitters.
Any VIP's in? Leslie and friends
My friend Anna from Lamberts
Comps& Void Detail:
Misring Jason Camacho - 2 Ikura
R&M needs:
86'd items/ need more:
LY Lunch Sales:2425
Projected Sales :2595
TY Lunch Sales:2772
+/- : 177 over PS 14% over LY
Lunch Covers:147
Avg PPA: 18.86
Previous Days Labor:16%
Previous Days Comps:3.39
Controllable Comps:8.78
Weather: Cold and overcast. Some drizzle... pretty gross out today
Special events?: It's my last day :(
Who worked: Kate, Mandy, Grace, Camacho, Erika (SA) Ace (SA), Kaori (FR), Ruthy (Host)
Ace would like his tip out to go to Erika since it is her last day. He said it would mean a lot more to her
Flow of Business, Cuts and Ticket Times: Slow start today. Didn't start filling up until close to 1. We went on a very quick wait at 1:15 quoting only 15 minutes. The first round of tables were starting to get up at this time and we were just waiting for them to be set up. Off of a wait at 1:45. I cut Mandy at 1:55 and Kate at 2:30. Several more tables can in between then and close. Jason and Grace handled it well
At noon we only had seven tables in the restaurant and we had 20 - 25 minute ticket times for rolls. Jay's station
3 Staff members that stood out (why/how):
Mandy was really helpful running food today
Ace did ok today. He dropped a mexican coke and broke a pint glass today. I think he'll be fine once he gets over the new employee jitters.
Any VIP's in? Leslie and friends
My friend Anna from Lamberts
Comps& Void Detail:
Misring Jason Camacho - 2 Ikura
R&M needs:
86'd items/ need more:
Saturday, November 28, 2015
Saturday 11.28.15
Written By: Elizabeth
LY Lunch Sales: $1879
Projected Sales : $2096
TY Lunch Sales: $3131
+/- : +67% LY and +$1035 PS
Lunch Covers: 178
Avg PPA: $17.59
LY Dinner Sales: $6714
Projected Sales : $6888
TY Dinner Sales: $6011
+/- : -10% LY and -$877 PS
Dinner Covers: 205
Avg PPA: $29.32
For the day we ended with $9142 in total sales. +6% LY and +$158 PS
Previous Days Labor: 16%
Previous Days Comps: 5.11%
Controllable Comps: 14.51%, due to $33.60 FNF, $15 Guest DNL, $5.50 Kitchen Error and $6 Recovery
Weather: Overcast and cold. 40s. intermittent drizzle
Special events?: Small Business Saturday
Who worked:
Lunch: Lindsey, Mandy, Sophia, Johnny CL. Ruthy Host, Hiroe FR, jason SA, and TR Ace.
Dinner: Camacho, Sayo, Kate, Clair, Dusten CL. Samara TR Miriam, Cindy Host, Ruthy Cocktail, Jason SA TR Ace, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow but picked up around noon and by 12:30 we were on a wait. Came off the wait around 2pm with the exception of one 6 top that waited until 2:30. We had a 2:15 reservation that hadn't arrived by 2:30 so I cut Mandy, and gave Johnny the 6 top we just sat, and like Murphy's Law, the 9 top showed up shortly thereafter. Mandy helped johnny get waters out and get in a good spot and the rest was smooth sailing. That was Johnnys 3rd party in the room today too! One right after the next. Had a few other walk in 6 tops throughout the shift. I guess that will be the trend for the next few weeks. Very few hiccups today. Had a 20 minute Edamame towards the end of the shift that Hector didn't see, and had a Bento box sit at sushi bar for about 20 minutes so when it went out it was kind of cold. The guest wasn't too upset, but wanted us to know. Also had an Udon at S5 that was too salty.
The last party that arrived around 2:30 didn't get their food until almost 3pm and Johnny was doing last call. They wanted to order desserts but didn't want them to hit the table until they were done. I told Johnny to order them, then verbally fire them. He fired them around 3:15 and they came out around 3:25, with still a few plates on the table. They were mildly annoyed, and I went in and talked to them, apologizing for the overlapping. I explained that on Saturdays our kitchen has very little turnover time from lunch to dinner, and they were understanding. Just felt bad that it was a bad experience for them, as they are friends of Kayos. We'll do better on this, especially after last nights incident.
Mandy sold another $100 in Gift Cards. She is owed $25 Cash. Whoever pays her please initial in the box on the chart in the server station.
Dinner: Filled up by 6pm and were on a 30 minute wait. Had a little hiccup with a 4 top plus baby. It was two regulars who usually come in with their baby and sit at the sushi bar. They were very pushy with being sat immediately, even though we didn't have space for them (they wanted to sit at A6, but A2 already had a highchair tacked on to the end of it so it would have blocked the pathway) we tried explaining that to them but they were insistent. So I told them the best I could do was they could squeeze at S9, 10, 11, 12 and put the highchair somewhere over there. They agreed to it and sat.
The rest of the night was initially a lot of 3-4 tops, then a bunch of two tops, then an even number of both. Had the propane delivered this afternoon so the heaters on on in full affect! And boy did that help Ruthy's cocktail sales. It still wasn't as busy as it usually is on a Saturday night, but it was steady enough. Everyone seemed to float around and do their thing tonight. no issues with guests or wrong items being rung in or long ticket times. It died down around 9:30 and we went off the wait. I cut Samara earlier because she wasn't feeling well. The 9:30 reso cancelled so I cut Camacho and Sayo then too. Kept everyone else on until close, but only a handful of tables came in after 10pm. Probably because it started raining. Cold and rainy! ick! Take me home to my cuddly blanket and puppy please! No more tables after 10:25. A nice slow down to the already slow night.
Specials:
Salmon Collar 0
Hamachi Collar 1
Kaki Fry 3
Hon Maguro 17
Duck Foie 28
King Salmon Carpaccio 6
I ran a contest of soft serve since we were trying to go through this last flavor (can't wait to taste eggnog!) but Jason only sold 6 and those were all Yelp check ins, so no one won.
Johnny won the lunch contest of who can sell the most sides, with $172!
3 Staff members that stood out (why/how):
-Ace trained as SA this morning & evening. He is really nice, very friendly, and detail oriented. I had him follow Jason for his shifts. He bussed an 80 table restaurant solo at Trudys. I think he gets it, he just needs to adapt to our way of doing it and observe services here. In any case, he told me that he is very clean and that he didn't like the idea of taking a clean setting to a dirty table and asked if he could clear the table first, then go back and set it. I said that's fine if he felt he could manage it that way. Then Jason decided to add his two cents about it and said that it wasn't allowed, and that he would get in trouble for doing that, and I would yell at him. So that's a nice way to welcome a new hire. In any case, I told him if he didn't feel comfortable setting the table while bussing it (mixing clean and dirty) then that would be fine and he can come back and set it or someone else can. His dinner shift went well too. I would like to see more follow up from him about going back to set the tables though. He also worried me when, at around 9:30, he asked when he would get a break. I told him his break was earlier in the day and that the shift is only from 5:30pm-11pm. He didn't quite get it but dealt with it. he's definitely an odd fellow. During the night, since it was slower, he suggested we turn the dish rack to be flush against the ice machine, which actually created a little cubby for us to unload dishes and leave the pathway clear for food runners and the like. The only person that was upset about it was Jason Clarke. But he doesn't adjust to change very well anyway so I really had to take his feedback with a grain of salt. I said we would work with it a few days and see how we like it. I know Take likes it because he wanted access to the sink to begin with. I think it really creates more room there and once everyone gets into the flow of it, it won't be that bad. If we live with it for a week and we hate it, we can move it back. With that sink right there, we could potentially use it to dump just water into too, to alleviate the dump bucket stress. Just a thought.
Anyhow, more about Ace, both Samara and Dusten got to work with him so they know what they're in for as far as future shifts. He's got a very lively personality, and is also very vocal about anything.
He is working solo tomorrow at 11:30. He knows he still needs to get his bearings but he seems able to do the job. And right now I'm not being too picky.
-Jason's whole mood shifted after we moved the dish pit around. When I asked what he wanted for his training meal he said nothing, even though earlier in the shift he complained of being hungry. Just a child throwing a fit a suppose. Jason received no dinner that night.
-Miriam had her second night of training and seemed to be picking well- very friendly. Just needs to be louder.
Any VIP's in?
Chi and his family of 9.
Dinner: Ed was in with a date, the Westlakes!! I haven't seen them in forever. They just moved to the east side off Holly, so that's why.
Comps& Void Detail:
DNL 50% on Salty Udon
DNL on Spicy Tuna roll, she said it tasted funny. But then ordered a Summertime roll and said it tasted fine. Strange.
Voided Longhorn roll- guest changed mind
FNF Sent Ed some zato ichi
ANA Mileage
Kome Bucks (guest) given to from Danger
YELP Soft serves galore tonight!
R&M needs:
I have ordered new booster seats as well as Hot Sake Carafes and crayons
So it seems that the servers stole the new kitchen mats for the service station. So I'm ordering 2 MORE MATS for the kitchen. Then EVERYONE will have new mats. I'm done saying mats....mats.
86'd items/ need more:
86 Sanitizer Tablets
We have 3 boxes of napkins left (that I just discovered) this will get us through the weekend, but I emailed Danielle at Ed Don. She is out for 10 days, so I emailed someone else. They are off for a 4 day weekend, so I wont' know anything until monday.
LY Lunch Sales: $1879
Projected Sales : $2096
TY Lunch Sales: $3131
+/- : +67% LY and +$1035 PS
Lunch Covers: 178
Avg PPA: $17.59
LY Dinner Sales: $6714
Projected Sales : $6888
TY Dinner Sales: $6011
+/- : -10% LY and -$877 PS
Dinner Covers: 205
Avg PPA: $29.32
For the day we ended with $9142 in total sales. +6% LY and +$158 PS
Previous Days Labor: 16%
Previous Days Comps: 5.11%
Controllable Comps: 14.51%, due to $33.60 FNF, $15 Guest DNL, $5.50 Kitchen Error and $6 Recovery
Weather: Overcast and cold. 40s. intermittent drizzle
Special events?: Small Business Saturday
Who worked:
Lunch: Lindsey, Mandy, Sophia, Johnny CL. Ruthy Host, Hiroe FR, jason SA, and TR Ace.
Dinner: Camacho, Sayo, Kate, Clair, Dusten CL. Samara TR Miriam, Cindy Host, Ruthy Cocktail, Jason SA TR Ace, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow but picked up around noon and by 12:30 we were on a wait. Came off the wait around 2pm with the exception of one 6 top that waited until 2:30. We had a 2:15 reservation that hadn't arrived by 2:30 so I cut Mandy, and gave Johnny the 6 top we just sat, and like Murphy's Law, the 9 top showed up shortly thereafter. Mandy helped johnny get waters out and get in a good spot and the rest was smooth sailing. That was Johnnys 3rd party in the room today too! One right after the next. Had a few other walk in 6 tops throughout the shift. I guess that will be the trend for the next few weeks. Very few hiccups today. Had a 20 minute Edamame towards the end of the shift that Hector didn't see, and had a Bento box sit at sushi bar for about 20 minutes so when it went out it was kind of cold. The guest wasn't too upset, but wanted us to know. Also had an Udon at S5 that was too salty.
The last party that arrived around 2:30 didn't get their food until almost 3pm and Johnny was doing last call. They wanted to order desserts but didn't want them to hit the table until they were done. I told Johnny to order them, then verbally fire them. He fired them around 3:15 and they came out around 3:25, with still a few plates on the table. They were mildly annoyed, and I went in and talked to them, apologizing for the overlapping. I explained that on Saturdays our kitchen has very little turnover time from lunch to dinner, and they were understanding. Just felt bad that it was a bad experience for them, as they are friends of Kayos. We'll do better on this, especially after last nights incident.
Mandy sold another $100 in Gift Cards. She is owed $25 Cash. Whoever pays her please initial in the box on the chart in the server station.
Dinner: Filled up by 6pm and were on a 30 minute wait. Had a little hiccup with a 4 top plus baby. It was two regulars who usually come in with their baby and sit at the sushi bar. They were very pushy with being sat immediately, even though we didn't have space for them (they wanted to sit at A6, but A2 already had a highchair tacked on to the end of it so it would have blocked the pathway) we tried explaining that to them but they were insistent. So I told them the best I could do was they could squeeze at S9, 10, 11, 12 and put the highchair somewhere over there. They agreed to it and sat.
The rest of the night was initially a lot of 3-4 tops, then a bunch of two tops, then an even number of both. Had the propane delivered this afternoon so the heaters on on in full affect! And boy did that help Ruthy's cocktail sales. It still wasn't as busy as it usually is on a Saturday night, but it was steady enough. Everyone seemed to float around and do their thing tonight. no issues with guests or wrong items being rung in or long ticket times. It died down around 9:30 and we went off the wait. I cut Samara earlier because she wasn't feeling well. The 9:30 reso cancelled so I cut Camacho and Sayo then too. Kept everyone else on until close, but only a handful of tables came in after 10pm. Probably because it started raining. Cold and rainy! ick! Take me home to my cuddly blanket and puppy please! No more tables after 10:25. A nice slow down to the already slow night.
Specials:
Salmon Collar 0
Hamachi Collar 1
Kaki Fry 3
Hon Maguro 17
Duck Foie 28
King Salmon Carpaccio 6
I ran a contest of soft serve since we were trying to go through this last flavor (can't wait to taste eggnog!) but Jason only sold 6 and those were all Yelp check ins, so no one won.
Johnny won the lunch contest of who can sell the most sides, with $172!
3 Staff members that stood out (why/how):
-Ace trained as SA this morning & evening. He is really nice, very friendly, and detail oriented. I had him follow Jason for his shifts. He bussed an 80 table restaurant solo at Trudys. I think he gets it, he just needs to adapt to our way of doing it and observe services here. In any case, he told me that he is very clean and that he didn't like the idea of taking a clean setting to a dirty table and asked if he could clear the table first, then go back and set it. I said that's fine if he felt he could manage it that way. Then Jason decided to add his two cents about it and said that it wasn't allowed, and that he would get in trouble for doing that, and I would yell at him. So that's a nice way to welcome a new hire. In any case, I told him if he didn't feel comfortable setting the table while bussing it (mixing clean and dirty) then that would be fine and he can come back and set it or someone else can. His dinner shift went well too. I would like to see more follow up from him about going back to set the tables though. He also worried me when, at around 9:30, he asked when he would get a break. I told him his break was earlier in the day and that the shift is only from 5:30pm-11pm. He didn't quite get it but dealt with it. he's definitely an odd fellow. During the night, since it was slower, he suggested we turn the dish rack to be flush against the ice machine, which actually created a little cubby for us to unload dishes and leave the pathway clear for food runners and the like. The only person that was upset about it was Jason Clarke. But he doesn't adjust to change very well anyway so I really had to take his feedback with a grain of salt. I said we would work with it a few days and see how we like it. I know Take likes it because he wanted access to the sink to begin with. I think it really creates more room there and once everyone gets into the flow of it, it won't be that bad. If we live with it for a week and we hate it, we can move it back. With that sink right there, we could potentially use it to dump just water into too, to alleviate the dump bucket stress. Just a thought.
Anyhow, more about Ace, both Samara and Dusten got to work with him so they know what they're in for as far as future shifts. He's got a very lively personality, and is also very vocal about anything.
He is working solo tomorrow at 11:30. He knows he still needs to get his bearings but he seems able to do the job. And right now I'm not being too picky.
-Jason's whole mood shifted after we moved the dish pit around. When I asked what he wanted for his training meal he said nothing, even though earlier in the shift he complained of being hungry. Just a child throwing a fit a suppose. Jason received no dinner that night.
-Miriam had her second night of training and seemed to be picking well- very friendly. Just needs to be louder.
Any VIP's in?
Chi and his family of 9.
Dinner: Ed was in with a date, the Westlakes!! I haven't seen them in forever. They just moved to the east side off Holly, so that's why.
Comps& Void Detail:
DNL 50% on Salty Udon
DNL on Spicy Tuna roll, she said it tasted funny. But then ordered a Summertime roll and said it tasted fine. Strange.
Voided Longhorn roll- guest changed mind
FNF Sent Ed some zato ichi
ANA Mileage
Kome Bucks (guest) given to from Danger
YELP Soft serves galore tonight!
R&M needs:
I have ordered new booster seats as well as Hot Sake Carafes and crayons
So it seems that the servers stole the new kitchen mats for the service station. So I'm ordering 2 MORE MATS for the kitchen. Then EVERYONE will have new mats. I'm done saying mats....mats.
86'd items/ need more:
86 Sanitizer Tablets
We have 3 boxes of napkins left (that I just discovered) this will get us through the weekend, but I emailed Danielle at Ed Don. She is out for 10 days, so I emailed someone else. They are off for a 4 day weekend, so I wont' know anything until monday.
Friday, November 27, 2015
Friday PM 11.27.15
Written By: Elizabeth
LY Dinner Sales: $6162
Projected Sales : $6355
TY Dinner Sales: $5896
+/- : -4% LY and -$459 PS
Dinner Covers: 207
Avg PPA: $28.48
Weather: Drastic drop in temperature. This morning it was 70. Tonight it got into the low 40s, which really impacted business.
Special events?: Day after Thanksgiving
Who worked: Johnny, Jason, Lindsey, Sophia, Dusten CL. Samara Host TR Miriam. Grace host. Ruthy CT. Jason FR, John SA
Flow of Business, Cuts and Ticket Times:
Pretty slow Friday, as expected. I surmised that we would go on short spurts of a wait, but never have more then 5 parties waiting at a time, and wait times would only be 20-30 minutes. And I was right! It was a sleepy Friday. Lots of large parties, however. Lots of 5 tops and mostly 4 tops. Had plenty of two tops open all night. Went on the first small wait around 6pm because we had a 5, 4, 5, 4 walk in during a full house (except for sushi bar). So the night was steady up until about 9:30 when it died down. Cut Jason and Lindsey, then cut Johnny at around 10. Cut John (SA) at 10:30 and Grace at 10:45
Only a few hiccups tonight:
S1-2 ordered 6 rolls from Dusten. Dusten repeated it back to them and even commented on the number of rolls they had. Chill was working Zero-ban and actually overheard the entire thing. When Toshisan tried to deliver 3 rolls to them they said they didn't order them. When Dusten addressed it with them (I was right there) they said the only ordered 2 rolls. He went over their order with them again and they swore they only ordered the Tarantula and the Love for Sale. They said they never even ordered any of the other rolls mentioned. It was bizarre. because that's two witness' that heard them order it. I was able to cancel them and we were able to reuse the other rolls, but it was a strange thing. And I wasn't about to argue with them. Perception is reality, right? Ugh. Right.
Vivian and Erik were in- there was a mix up with Sophia not hearing her ask for Age-dashi, and then there was an issue with a lost ticket for a side Kimchi. Sophia was ultra-apologetic, and they were understanding. No harm no foul. But Vivian did mention that it happened last time too. Odd.
I brought out my gold stars for the Gift Card contest. So now when ever anyone sells a gift card you can give them a gold star on the gift card tracking sheet posted in the service station
Also, I had an idea tonight: What if we do a monthly raffle for prizes. And to be entered in a staff member needs to nominate each other for exceptional work. They write the name of another staff member on a piece of paper and drop it into a fishbowl. Every month at the staff meeting, we pick a name from the bowl and award that person with a prize. That's the gist of it. We can go over more in detail and maybe start it in January.
Specials:
Salmon Collar 2
Hamachi Collar 5
Hon Maguro 23
Geoduck 12
Duck./fois 24
3 Staff members that stood out (why/how):
-Miriam seemed to pick up quick for her first night of training.
-I bought Ruthy dinner because her cocktail shift only amounted to $170 in sales. But she was upbeat the entire night and never once asked to leave because it was slow. I love her attitude. Can do anything!
-Grace hosted tonight because Cindy was out of town. Also a great attitude.
Any VIP's in?
Rachel and Carlos!!
Vivian and Erik
Brian (Contigo Exec.Chef)
Maryellen, Ben, and the kids: Andrew & Madeline. For Madeline's 8th Birthday!
Comps& Void Detail:
Voided a fat samuri, table ordered it from me then told Sophia to cancel it.
Voided 4 rolls on S2- they ordered them then said they didn't. (see above)
FNF for 4 pieces for Brian, Executive Chef at Contigo
FNF for Lindsey's husband, Dan
FNF for Chill's girlfriend
Emp Kome Bucks for Ruthy and Grace
Bday dessert for lil' Madeline
Void Sunshine roll, guest changed mind.
Kitchen Error Escolar that was cold and "over cooked"
Kit. Error on a side Kimchi- it was rung in but Jason said he never got a ticket for it.
R&M needs:
The booster seats don't fit on the more slender dining room chairs. They only fit on the ones with arms on them. Don't know what to do about that-
What about something like this?
or this:
because the base is smaller it might fit on the chair better than the wider bottom of our current boosters?
Any ideas.??
86'd items/ need more:
I ordered more crayons for kids menus and more printer paper for office printer.
LY Dinner Sales: $6162
Projected Sales : $6355
TY Dinner Sales: $5896
+/- : -4% LY and -$459 PS
Dinner Covers: 207
Avg PPA: $28.48
Weather: Drastic drop in temperature. This morning it was 70. Tonight it got into the low 40s, which really impacted business.
Special events?: Day after Thanksgiving
Who worked: Johnny, Jason, Lindsey, Sophia, Dusten CL. Samara Host TR Miriam. Grace host. Ruthy CT. Jason FR, John SA
Flow of Business, Cuts and Ticket Times:
Pretty slow Friday, as expected. I surmised that we would go on short spurts of a wait, but never have more then 5 parties waiting at a time, and wait times would only be 20-30 minutes. And I was right! It was a sleepy Friday. Lots of large parties, however. Lots of 5 tops and mostly 4 tops. Had plenty of two tops open all night. Went on the first small wait around 6pm because we had a 5, 4, 5, 4 walk in during a full house (except for sushi bar). So the night was steady up until about 9:30 when it died down. Cut Jason and Lindsey, then cut Johnny at around 10. Cut John (SA) at 10:30 and Grace at 10:45
Only a few hiccups tonight:
S1-2 ordered 6 rolls from Dusten. Dusten repeated it back to them and even commented on the number of rolls they had. Chill was working Zero-ban and actually overheard the entire thing. When Toshisan tried to deliver 3 rolls to them they said they didn't order them. When Dusten addressed it with them (I was right there) they said the only ordered 2 rolls. He went over their order with them again and they swore they only ordered the Tarantula and the Love for Sale. They said they never even ordered any of the other rolls mentioned. It was bizarre. because that's two witness' that heard them order it. I was able to cancel them and we were able to reuse the other rolls, but it was a strange thing. And I wasn't about to argue with them. Perception is reality, right? Ugh. Right.
Vivian and Erik were in- there was a mix up with Sophia not hearing her ask for Age-dashi, and then there was an issue with a lost ticket for a side Kimchi. Sophia was ultra-apologetic, and they were understanding. No harm no foul. But Vivian did mention that it happened last time too. Odd.
I brought out my gold stars for the Gift Card contest. So now when ever anyone sells a gift card you can give them a gold star on the gift card tracking sheet posted in the service station
Also, I had an idea tonight: What if we do a monthly raffle for prizes. And to be entered in a staff member needs to nominate each other for exceptional work. They write the name of another staff member on a piece of paper and drop it into a fishbowl. Every month at the staff meeting, we pick a name from the bowl and award that person with a prize. That's the gist of it. We can go over more in detail and maybe start it in January.
Specials:
Salmon Collar 2
Hamachi Collar 5
Hon Maguro 23
Geoduck 12
Duck./fois 24
3 Staff members that stood out (why/how):
-Miriam seemed to pick up quick for her first night of training.
-I bought Ruthy dinner because her cocktail shift only amounted to $170 in sales. But she was upbeat the entire night and never once asked to leave because it was slow. I love her attitude. Can do anything!
-Grace hosted tonight because Cindy was out of town. Also a great attitude.
Any VIP's in?
Rachel and Carlos!!
Vivian and Erik
Brian (Contigo Exec.Chef)
Maryellen, Ben, and the kids: Andrew & Madeline. For Madeline's 8th Birthday!
Comps& Void Detail:
Voided a fat samuri, table ordered it from me then told Sophia to cancel it.
Voided 4 rolls on S2- they ordered them then said they didn't. (see above)
FNF for 4 pieces for Brian, Executive Chef at Contigo
FNF for Lindsey's husband, Dan
FNF for Chill's girlfriend
Emp Kome Bucks for Ruthy and Grace
Bday dessert for lil' Madeline
Void Sunshine roll, guest changed mind.
Kitchen Error Escolar that was cold and "over cooked"
Kit. Error on a side Kimchi- it was rung in but Jason said he never got a ticket for it.
R&M needs:
The booster seats don't fit on the more slender dining room chairs. They only fit on the ones with arms on them. Don't know what to do about that-
What about something like this?
or this:
because the base is smaller it might fit on the chair better than the wider bottom of our current boosters?
Any ideas.??
86'd items/ need more:
I ordered more crayons for kids menus and more printer paper for office printer.
Friday AM 11/17/15
Written By:Scott
LY Lunch Sales:2312
Projected Sales :2990
TY Lunch Sales:1800
+/- : 1185 under PS and 22% under LY
Lunch Covers:103
Avg PPA:17.52
Previous Days Labor:16%
Previous Days Comps:5.57%
Controllable Comps: 0!!
Weather: low 70's over cast. Rain this evening
Special events?:Day after Thanksgiving
Who worked: Mandy, Clair, Kate, Sayo, Hiroe, SA, Jason (FR), Samara training Kelly (Host)
Flow of Business, Cuts and Ticket Times: Today was super weird. We were dead until 1 and then everyone decided to roll out of bed and to Kome. Went on a brief wait from 1 to 1:20. 20 minute quotes. I cut Kate at 1:30. I didn't cut anyone else since people kept coming in. We stayed on a wait until around 1:40. No long ticket times were brought to my attention today but at the end of lunch 2 spicy miso's went out without kimchi and one with very little pork. We took them extra and they were happy! Really nice couple. They come in frequently
3 Staff members that stood out (why/how):
The new host, Kelly, started today. I don't think today was a perfect day for her to train since the flow was so unusual. But, it does show how unpredictable this place can be
Any VIP's in?
Leah and William
Ramen couple at b8
Comps& Void Detail:
50% recovery for sushi lunch b5. Found a hair on her hamachi
4 yelp soft serves. It was a split check and the discount was showing up weird so I comped them as bdays
Voided Ni Anago
FNF Negi Toro for Leah
R&M needs:
ABC is coming tonight and requested that we pull out the refrigerator.
Clarke Kent came to fix the cold water from the hand sink in the kitchen
86'd items/ need more:
LY Lunch Sales:2312
Projected Sales :2990
TY Lunch Sales:1800
+/- : 1185 under PS and 22% under LY
Lunch Covers:103
Avg PPA:17.52
Previous Days Labor:16%
Previous Days Comps:5.57%
Controllable Comps: 0!!
Weather: low 70's over cast. Rain this evening
Special events?:Day after Thanksgiving
Who worked: Mandy, Clair, Kate, Sayo, Hiroe, SA, Jason (FR), Samara training Kelly (Host)
Flow of Business, Cuts and Ticket Times: Today was super weird. We were dead until 1 and then everyone decided to roll out of bed and to Kome. Went on a brief wait from 1 to 1:20. 20 minute quotes. I cut Kate at 1:30. I didn't cut anyone else since people kept coming in. We stayed on a wait until around 1:40. No long ticket times were brought to my attention today but at the end of lunch 2 spicy miso's went out without kimchi and one with very little pork. We took them extra and they were happy! Really nice couple. They come in frequently
3 Staff members that stood out (why/how):
The new host, Kelly, started today. I don't think today was a perfect day for her to train since the flow was so unusual. But, it does show how unpredictable this place can be
Any VIP's in?
Leah and William
Ramen couple at b8
Comps& Void Detail:
50% recovery for sushi lunch b5. Found a hair on her hamachi
4 yelp soft serves. It was a split check and the discount was showing up weird so I comped them as bdays
Voided Ni Anago
FNF Negi Toro for Leah
R&M needs:
ABC is coming tonight and requested that we pull out the refrigerator.
Clarke Kent came to fix the cold water from the hand sink in the kitchen
86'd items/ need more:
Wednesday, November 25, 2015
Wednesday 11/25/15
Written By: Scott
LY Lunch Sales: 2308
Projected Sales :2811
TY Lunch Sales: 1979
+/- : 832 under PS and 1% over LY
Lunch Covers:127
Avg PPA: 26.43
LY Dinner Sales:4498
Projected Sales :5535
TY Dinner Sales:4546
+/- :989under PS and 15% under LY
Dinner Covers:172
Avg PPA: 22.15
Previous Days Labor:15%
Previous Days Comps:1.87%
Controllable Comps:14.69%
Weather: Mid to low 70's today and dipping into the mid 60's tonight. Overcast
Special events?: Thanksgiving week
*Jesse (new dishwasher) isn't able to work this weekend (Fri - Sun). He is transferring his probation to Austin and his PO won't be able to do that until Monday and won't allow him to work. I asked him to release his shifts on Hot Schedules.
*Miho (SA) put in her notice today. She will be going to Daruma full time. Next Wednesday will be her last shift here
Who worked:
AM - Clair, Johnny, Lindsey, Naoto, Erika (SA), Jason (FR), Junko (FR)
PM - Clair, Grace, Camacho, Lindsey, Sophia, Cindy/Jason C (Hosts), Hiroe (FR), Miho (SA)
Flow of Business, Cuts and Ticket Times:
AM - Slow start today. People seemed to trickle in. Lots of kids! We went on a quick wait around 12:45 and came off of it by 1:15. Cut Clair then and Lindsey at 1:30. The kids just kept coming... Everything ran really smooth this afternoon. No long ticket times and everyone was a happy camper
PM - Our 5:00 and 9:00 reservations canceled right off the bat tonight. Starting filling up around 6. On a 30 minute wait by 6:30. Half the restaurant cleared out around 7:10. Sat the remaining tables waiting and then went back on a wait at 7:30 quoting 20 - 30 minutes. Kalynn misread a ticket that was 2 Negi Toro hand rolls and 1 Hamachi hand roll. First attempt was 1 of each. Drew asked for another Toro and we received a Negi Toro skinny roll. Third times the charm! Finally got it out. The whole ordeal only took 12 minutes but.... We over quoted most tables tonight because people were eating and leaving quick. Not a bad thing. We were off the wait at 9 so I cut Clair and then Lindsey at 9:15. Finally cut Camacho at 9:45
I had the servers empty soy sauces tonight since we are closed for turkey day
Specials:
Salmon Collar 1
Hamachi Collar 2
Kaki fry 9
Geoduck 5
BF 12
Duck 14
3 Staff members that stood out (why/how):
I saw Johnny several times walking around and helping prebus in his down time. He's always really good about helping out.
Lindsey toughed it out with me all day. Never once complained about being tired and did a great job with her tables
Not much to really write about today. Everything was smooth for the most part.
Any VIP's in?
Tara and Kelvin
Kenny and friends
There was a guy that sat at the sushi bar tonight that I recognize but I don't know from where. Pretty sure he's a E. 6th bartender
Comps& Void Detail:
Voided a teishoku (can't remember which one) changed mind and wanted sushi lunch. Wasn't made
Comped salmon box, alone together, superfly, and surf and turf to training. Lee was training on rolls today
Voided fish and chips for Grace. Wasn't made
Void Tsukemono. Misring. Wasn't made
$15 Kome Bucks
Emp. day off for Samara
Grace double rang all these drinks.... Voided - Kansai Mule, Gls Snow Maiden, 22oz Kirin
R&M needs:
A lady with the Health Dept. stopped in today because two businesses (Love Balls and Sugar Addict Bakery) have listed us as an offsite kitchen. She did a quick inspection and noticed that the cold water from the kitchen hand sink doesn't work. The plumber will be here Friday morning before we open to check it out. The report is in my box
86'd items/ need more:
LY Lunch Sales: 2308
Projected Sales :2811
TY Lunch Sales: 1979
+/- : 832 under PS and 1% over LY
Lunch Covers:127
Avg PPA: 26.43
LY Dinner Sales:4498
Projected Sales :5535
TY Dinner Sales:4546
+/- :989under PS and 15% under LY
Dinner Covers:172
Avg PPA: 22.15
Previous Days Labor:15%
Previous Days Comps:1.87%
Controllable Comps:14.69%
Weather: Mid to low 70's today and dipping into the mid 60's tonight. Overcast
Special events?: Thanksgiving week
*Jesse (new dishwasher) isn't able to work this weekend (Fri - Sun). He is transferring his probation to Austin and his PO won't be able to do that until Monday and won't allow him to work. I asked him to release his shifts on Hot Schedules.
*Miho (SA) put in her notice today. She will be going to Daruma full time. Next Wednesday will be her last shift here
Who worked:
AM - Clair, Johnny, Lindsey, Naoto, Erika (SA), Jason (FR), Junko (FR)
PM - Clair, Grace, Camacho, Lindsey, Sophia, Cindy/Jason C (Hosts), Hiroe (FR), Miho (SA)
Flow of Business, Cuts and Ticket Times:
AM - Slow start today. People seemed to trickle in. Lots of kids! We went on a quick wait around 12:45 and came off of it by 1:15. Cut Clair then and Lindsey at 1:30. The kids just kept coming... Everything ran really smooth this afternoon. No long ticket times and everyone was a happy camper
PM - Our 5:00 and 9:00 reservations canceled right off the bat tonight. Starting filling up around 6. On a 30 minute wait by 6:30. Half the restaurant cleared out around 7:10. Sat the remaining tables waiting and then went back on a wait at 7:30 quoting 20 - 30 minutes. Kalynn misread a ticket that was 2 Negi Toro hand rolls and 1 Hamachi hand roll. First attempt was 1 of each. Drew asked for another Toro and we received a Negi Toro skinny roll. Third times the charm! Finally got it out. The whole ordeal only took 12 minutes but.... We over quoted most tables tonight because people were eating and leaving quick. Not a bad thing. We were off the wait at 9 so I cut Clair and then Lindsey at 9:15. Finally cut Camacho at 9:45
I had the servers empty soy sauces tonight since we are closed for turkey day
Specials:
Salmon Collar 1
Hamachi Collar 2
Kaki fry 9
Geoduck 5
BF 12
Duck 14
3 Staff members that stood out (why/how):
I saw Johnny several times walking around and helping prebus in his down time. He's always really good about helping out.
Lindsey toughed it out with me all day. Never once complained about being tired and did a great job with her tables
Not much to really write about today. Everything was smooth for the most part.
Any VIP's in?
Tara and Kelvin
Kenny and friends
There was a guy that sat at the sushi bar tonight that I recognize but I don't know from where. Pretty sure he's a E. 6th bartender
Comps& Void Detail:
Voided a teishoku (can't remember which one) changed mind and wanted sushi lunch. Wasn't made
Comped salmon box, alone together, superfly, and surf and turf to training. Lee was training on rolls today
Voided fish and chips for Grace. Wasn't made
Void Tsukemono. Misring. Wasn't made
$15 Kome Bucks
Emp. day off for Samara
Grace double rang all these drinks.... Voided - Kansai Mule, Gls Snow Maiden, 22oz Kirin
R&M needs:
A lady with the Health Dept. stopped in today because two businesses (Love Balls and Sugar Addict Bakery) have listed us as an offsite kitchen. She did a quick inspection and noticed that the cold water from the kitchen hand sink doesn't work. The plumber will be here Friday morning before we open to check it out. The report is in my box
86'd items/ need more:
Tuesday, November 24, 2015
Tuesday PM 11.24.15
Written By:Elizabeth
LY Dinner Sales: $4361
Projected Sales : $5241
TY Dinner Sales:$5359
+/- :+23% LY and +$117 PS!
Dinner Covers:205
Avg PPA: 26.14
Weather: overcast, low 60s
Special events?: thanksgiving week
Who worked: Clair, Lindsey, Mandy, Stephanie, Kate CL. Cindy Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Wow oh Wow was it busy. Started with a bang- within the first hour we had a 6-top, 7-top, 8-top, another 6-top all walk in and went on a wait by 6pm. At the height of business we were on a 45-1hr wai with 14 parties on the list. I ended up staying at the host stand for the majority of the night (yeah, Samara, I guess I could have used you tonight) Cindy and I both traded off running the board and cocktailing.
No kitchen errors or sushi bar errors to my knowledge. Everytime I checked the servers told me everything was running well in the kitchen and weren't enountering any issues.
We did have some hiccups on the floor early on though. It was a strange crowd to start off- and all of the servers were feeling it. I grouped us together and reminded everything that during the holidays it brings out all types of people, but mostly the people that never go out and don't know how to act right, so don't take anything personally. Expect the worst, hope for the best.
The 5:30 party in the party room arrived promptly and sat, but ordered slowly and (all adults) kept asking for glasses to do Sake bombs. It was 7:15 and we had another reso at 7:30. I asked Lindsey where they were and she said they just ordered more food. So I went in and addressed everyone, and noted that when making the reservation they are reminded that there could be another reservation after them and to please limit their time in the room to 2 hours. The guy that made the reso said he was never told that. I said okay, because I didn't want to argue with him. At this point we were on an hour wait, and they asked if they could move into the dining room. Thankfully B3-B4 had just gotten up and we were able to relocate them. They were here until about 8:30 and Lindsey said their tab had 24 beers on it (group of 7). They seemed happy though, and one woman was understanding of the situation. Hopefully no bad review will come from it.
Another issue occured at B1 early on in the evening. It was 3 adults and 2 very rambunctious kids. When he asked Kate for the check he said something about taking something off the check and she said it wasn't on the check. Then the guy went over to Cindy and asked if we had "complaint cards" because he wanted to file a complaint. She said no. So when Kate was dropping the closed credit card off, I accompanied her over and asked them if everything was okay. The angry dad said that this is the second time they have come here and we have forgotten one of their dishes. I asked which one and he said "I don't know, I don't have time to talk, we have to go" and pushed past me. His wife was still here and so I tried to talk to her about it. Kate had previously told me that she had ordered a Komeviche, but the husband said no nevermind don't order it, so Kate didn't. So the wife starts talking to me about how she ordered the Komeviche and the last time she was here she ordered something and it didn't come out. I apologized for the miscommunication and told her that its not the way we run things here and we don't like to see people leave hungry, etc etc. Anyway, she just wanted to complain about it and then she also was like "I have to go". I told her in the future should they have any problem in any capacity, don't hesitate to grab a manager before it gets to this point. She could care less. I tried.
The second set of guests at B1 were very impatient, and were here on Saturday night actually, and sat in Kates section that night too. Saturday night it was a heavy set woman with her baby carrier and her husband. Tonight there was 5 of them. Her, husband, small child, and probably one of their parents, and the baby again. We quoted them 45 minutes. They were sat at about 38 minutes. But she kept coming up and asking when. At one point, there was a group outside at the far table smoking and she came up to host stand and asked if she could move her baby carried to the side of the host stand that the hosts stand at (there was a chair behind us) because of the smoke coming in the door. She's a bit mental. Then when i told her we were just setting up her table, she just stood in front of B1, inching closer and closer, I finally said to just sit down. She then pulled a chair from A5 to put her purses on. Oye! What a trip this woman was.
So yeah.quite the bit of characters tonight.
Specials:
Salmon Collar 2
Hamachi Collar 3
Kaki Fry 3
Blue Fin 11
Geoduck 7
Duck/Fois: 17
3 Staff members that stood out (why/how):
-Kate struggled on sushi bar tonight. Not so much as struggled but was just slow. B1 sat a while while she did other things and then processed his check. I've seen this happen a few times with her. She needs to make sure that when she is closing guests out she is returning their check/credit card quickly.
-Clair was really helpful at the host stand tonight, letting us know which tables were open and even popping up to help from time to time.
-John did okay. I had to tell him that the sake glasses go face down like the rest of the glasses when you put them up in the rack. He said his usual "understood" to which I said "now retain it. Its not the first time someone's told you this". Keep an eye on that.
Any VIP's in?
Ransom & husband (drawing a blank!?)
George Washington (very fit black dude who sometimes sits alone at the sushi bar and picks up chicks)
Comps& Void Detail:
Voided a few misrung items for Clair. She said sorry and she won't make a habit out of it.
Bday dessert.
FNF for kama for Ransom & hubs.
FNF for something else i'm drawing a blank.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4361
Projected Sales : $5241
TY Dinner Sales:$5359
+/- :+23% LY and +$117 PS!
Dinner Covers:205
Avg PPA: 26.14
Weather: overcast, low 60s
Special events?: thanksgiving week
Who worked: Clair, Lindsey, Mandy, Stephanie, Kate CL. Cindy Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Wow oh Wow was it busy. Started with a bang- within the first hour we had a 6-top, 7-top, 8-top, another 6-top all walk in and went on a wait by 6pm. At the height of business we were on a 45-1hr wai with 14 parties on the list. I ended up staying at the host stand for the majority of the night (yeah, Samara, I guess I could have used you tonight) Cindy and I both traded off running the board and cocktailing.
No kitchen errors or sushi bar errors to my knowledge. Everytime I checked the servers told me everything was running well in the kitchen and weren't enountering any issues.
We did have some hiccups on the floor early on though. It was a strange crowd to start off- and all of the servers were feeling it. I grouped us together and reminded everything that during the holidays it brings out all types of people, but mostly the people that never go out and don't know how to act right, so don't take anything personally. Expect the worst, hope for the best.
The 5:30 party in the party room arrived promptly and sat, but ordered slowly and (all adults) kept asking for glasses to do Sake bombs. It was 7:15 and we had another reso at 7:30. I asked Lindsey where they were and she said they just ordered more food. So I went in and addressed everyone, and noted that when making the reservation they are reminded that there could be another reservation after them and to please limit their time in the room to 2 hours. The guy that made the reso said he was never told that. I said okay, because I didn't want to argue with him. At this point we were on an hour wait, and they asked if they could move into the dining room. Thankfully B3-B4 had just gotten up and we were able to relocate them. They were here until about 8:30 and Lindsey said their tab had 24 beers on it (group of 7). They seemed happy though, and one woman was understanding of the situation. Hopefully no bad review will come from it.
Another issue occured at B1 early on in the evening. It was 3 adults and 2 very rambunctious kids. When he asked Kate for the check he said something about taking something off the check and she said it wasn't on the check. Then the guy went over to Cindy and asked if we had "complaint cards" because he wanted to file a complaint. She said no. So when Kate was dropping the closed credit card off, I accompanied her over and asked them if everything was okay. The angry dad said that this is the second time they have come here and we have forgotten one of their dishes. I asked which one and he said "I don't know, I don't have time to talk, we have to go" and pushed past me. His wife was still here and so I tried to talk to her about it. Kate had previously told me that she had ordered a Komeviche, but the husband said no nevermind don't order it, so Kate didn't. So the wife starts talking to me about how she ordered the Komeviche and the last time she was here she ordered something and it didn't come out. I apologized for the miscommunication and told her that its not the way we run things here and we don't like to see people leave hungry, etc etc. Anyway, she just wanted to complain about it and then she also was like "I have to go". I told her in the future should they have any problem in any capacity, don't hesitate to grab a manager before it gets to this point. She could care less. I tried.
The second set of guests at B1 were very impatient, and were here on Saturday night actually, and sat in Kates section that night too. Saturday night it was a heavy set woman with her baby carrier and her husband. Tonight there was 5 of them. Her, husband, small child, and probably one of their parents, and the baby again. We quoted them 45 minutes. They were sat at about 38 minutes. But she kept coming up and asking when. At one point, there was a group outside at the far table smoking and she came up to host stand and asked if she could move her baby carried to the side of the host stand that the hosts stand at (there was a chair behind us) because of the smoke coming in the door. She's a bit mental. Then when i told her we were just setting up her table, she just stood in front of B1, inching closer and closer, I finally said to just sit down. She then pulled a chair from A5 to put her purses on. Oye! What a trip this woman was.
So yeah.quite the bit of characters tonight.
Specials:
Salmon Collar 2
Hamachi Collar 3
Kaki Fry 3
Blue Fin 11
Geoduck 7
Duck/Fois: 17
3 Staff members that stood out (why/how):
-Kate struggled on sushi bar tonight. Not so much as struggled but was just slow. B1 sat a while while she did other things and then processed his check. I've seen this happen a few times with her. She needs to make sure that when she is closing guests out she is returning their check/credit card quickly.
-Clair was really helpful at the host stand tonight, letting us know which tables were open and even popping up to help from time to time.
-John did okay. I had to tell him that the sake glasses go face down like the rest of the glasses when you put them up in the rack. He said his usual "understood" to which I said "now retain it. Its not the first time someone's told you this". Keep an eye on that.
Any VIP's in?
Ransom & husband (drawing a blank!?)
George Washington (very fit black dude who sometimes sits alone at the sushi bar and picks up chicks)
Comps& Void Detail:
Voided a few misrung items for Clair. She said sorry and she won't make a habit out of it.
Bday dessert.
FNF for kama for Ransom & hubs.
FNF for something else i'm drawing a blank.
R&M needs:
86'd items/ need more:
Tuesday AM 11/24/15
Written By: Scott
LY Lunch Sales: 1757
Projected Sales :1982
TY Lunch Sales:2131
+/- :149 over PS and 21% over LY
Lunch Covers:128
Avg PPA:16.65
Previous Days Labor: 16%
Previous Days Comps: 5.26%
Controllable Comps: 3.28%
Weather: high 50's - low 60's and overcast
Special events?: Thanksgiving in 2 days!
Who worked:Mandy, Grace, Johnny, Lindsey, Erika (SA), Jason (FR), Junko (Host)
Flow of Business, Cuts and Ticket Times: Guests starting to trickle in right after opening and then, boom! A 5 and a 6 top walk in and a bunch of 4's. We were on a wait at 12:15. Quote times weren't very long. The first wave of people seemed to get up quickly and we were able to turn those tables fast to seat the guests waiting. I don't think anyone had to wait longer than 15 minutes. We came off a wait a little after 1 and I cut Lindsey at that time. We got another small pop at 1:30. A 5 top, 3,
Had a 20 minute wait for 3 tonkotsu's on B2. The were one of the last tables to sit after the wait and the kitchen was coming out of being swamped. I apologized and let them know that their ramen's were being plated. They didn't seem too upset. Just wanted to make sure they weren't fogotten. I cut Mandy at 1:45. There was an issue with A1. He was a regular sitting by himself. Older ginger guy... Was upset that his spicy tonkotsu was too spicy (he wanted it medium spicy). So we remade it with the spicy base on the side and then he was upset that he didn't have enough broth. It was the normal level. I saw it go out.... He did have empty tea and water glasses at one point and I reminded Grace to keep a watchful eye on them.
Specials:
3 Staff members that stood out (why/how):
Mandy sold $200 in GC's and Johnny $100. (I started an envelope for the receipts on the peg board)
Erika has gotten a lot better. She did a great job today managing the flow and was able to turn tables quickly
Any VIP's in? No one that I recognized today
Comps& Void Detail:
Voided Curry - No curry for Makanai today
Voided karaage - Grace thought she forgot to ring it in but did actually
Comped Spicy Tonkotsu to Changed mind. A1
R&M needs:
I don't know if it's the computer monitor or what, but everything looks like it has a shadow. You can really see it when you look at black text on a white background.
86'd items/ need more:
Izze
Blue Owl
Farm Salad
Grilled Salmon
Really low on toilet paper
Parfait
Toro
LY Lunch Sales: 1757
Projected Sales :1982
TY Lunch Sales:2131
+/- :149 over PS and 21% over LY
Lunch Covers:128
Avg PPA:16.65
Previous Days Labor: 16%
Previous Days Comps: 5.26%
Controllable Comps: 3.28%
Weather: high 50's - low 60's and overcast
Special events?: Thanksgiving in 2 days!
Who worked:Mandy, Grace, Johnny, Lindsey, Erika (SA), Jason (FR), Junko (Host)
Flow of Business, Cuts and Ticket Times: Guests starting to trickle in right after opening and then, boom! A 5 and a 6 top walk in and a bunch of 4's. We were on a wait at 12:15. Quote times weren't very long. The first wave of people seemed to get up quickly and we were able to turn those tables fast to seat the guests waiting. I don't think anyone had to wait longer than 15 minutes. We came off a wait a little after 1 and I cut Lindsey at that time. We got another small pop at 1:30. A 5 top, 3,
Had a 20 minute wait for 3 tonkotsu's on B2. The were one of the last tables to sit after the wait and the kitchen was coming out of being swamped. I apologized and let them know that their ramen's were being plated. They didn't seem too upset. Just wanted to make sure they weren't fogotten. I cut Mandy at 1:45. There was an issue with A1. He was a regular sitting by himself. Older ginger guy... Was upset that his spicy tonkotsu was too spicy (he wanted it medium spicy). So we remade it with the spicy base on the side and then he was upset that he didn't have enough broth. It was the normal level. I saw it go out.... He did have empty tea and water glasses at one point and I reminded Grace to keep a watchful eye on them.
Specials:
3 Staff members that stood out (why/how):
Mandy sold $200 in GC's and Johnny $100. (I started an envelope for the receipts on the peg board)
Erika has gotten a lot better. She did a great job today managing the flow and was able to turn tables quickly
Any VIP's in? No one that I recognized today
Comps& Void Detail:
Voided Curry - No curry for Makanai today
Voided karaage - Grace thought she forgot to ring it in but did actually
Comped Spicy Tonkotsu to Changed mind. A1
R&M needs:
I don't know if it's the computer monitor or what, but everything looks like it has a shadow. You can really see it when you look at black text on a white background.
86'd items/ need more:
Izze
Blue Owl
Farm Salad
Grilled Salmon
Really low on toilet paper
Parfait
Toro
Monday, November 23, 2015
Monday PM 11/23/15
Written By: Samara
LY Dinner Sales: $4853
Projected Sales : $5180
TY Dinner Sales: $5001
+/- : 3% over LY and -$179 PS
Dinner Covers: 163
Avg PPA: $30.68
Weather: 60's during the day, chilly at night
Special events?:
Who worked: Clair, Kate, Grace, Mandy, Camacho (CL), Ruthy (Host), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Very busy for a Monday. Filled up and were on a wait by 6:30. The sushi bar was backed up for about 30 mins but no issues from customers. Lots of 3,4, and 5 tops. Ruthy did an excellent job at manning the door and taking drink orders. She did go over her quotes time for two 3 tops but only by 10 mins and we had a lot of people sitting at tables for a long time. I assume this is from the change in weather.
Clair had two large tables (one in the party room) that had bills well over $100 that both tipped her just under 10%. Couple at the sushi bar didn't like the Ika Yaki they ordered, only taking a couple bites. I tasted it and it was cooked PERFECTLY. Guess it wasn't "up their alley". I comped it and asked if they wanted something to replace it but they were fine with the rest of the food they ordered. Jeremy came in to redeem some Kome bucks and was sat at S12. Dusten came in soon after (his birthday is tomorrow!) and they ended up dining together at the sushi bar. What a cool coincidence.
Went off the wait around 8:30 when I cut Clair. Cut Kate at 8:45, Grace at 9:30, and Mandy at 9:40.
Specials:
Tsubugai 5
Hon Maguro 14
Duck & Foie Gras 22
Sake Toro & Hama Toro Capaccio 6
Grilled Salmon Collar 1
Grilled Hamachi Collar 2
3 Staff members that stood out (why/how): Kate's killing it with gift card sales. Today alone, she sold $200. Go Kate!
Fantastic team work by everyone tonight.
Any VIP's in? Dusten, Jeremy
Comps& Void Detail:
$50 Kome bucks (promo and employee)
Employee Day off and Birthday Soft Serve for Dusten
DNL Ika Yaki
Misring Crunchy Dynamite. Kate hit the button twice but was able to resell one of the rolls.
Misring Takowasa Nigiri. Was supposed to be the bowl.
R&M needs:
86'd items/ need more: We desperately need toilet paper!
LY Dinner Sales: $4853
Projected Sales : $5180
TY Dinner Sales: $5001
+/- : 3% over LY and -$179 PS
Dinner Covers: 163
Avg PPA: $30.68
Weather: 60's during the day, chilly at night
Special events?:
Who worked: Clair, Kate, Grace, Mandy, Camacho (CL), Ruthy (Host), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Very busy for a Monday. Filled up and were on a wait by 6:30. The sushi bar was backed up for about 30 mins but no issues from customers. Lots of 3,4, and 5 tops. Ruthy did an excellent job at manning the door and taking drink orders. She did go over her quotes time for two 3 tops but only by 10 mins and we had a lot of people sitting at tables for a long time. I assume this is from the change in weather.
Clair had two large tables (one in the party room) that had bills well over $100 that both tipped her just under 10%. Couple at the sushi bar didn't like the Ika Yaki they ordered, only taking a couple bites. I tasted it and it was cooked PERFECTLY. Guess it wasn't "up their alley". I comped it and asked if they wanted something to replace it but they were fine with the rest of the food they ordered. Jeremy came in to redeem some Kome bucks and was sat at S12. Dusten came in soon after (his birthday is tomorrow!) and they ended up dining together at the sushi bar. What a cool coincidence.
Went off the wait around 8:30 when I cut Clair. Cut Kate at 8:45, Grace at 9:30, and Mandy at 9:40.
Specials:
Tsubugai 5
Hon Maguro 14
Duck & Foie Gras 22
Sake Toro & Hama Toro Capaccio 6
Grilled Salmon Collar 1
Grilled Hamachi Collar 2
3 Staff members that stood out (why/how): Kate's killing it with gift card sales. Today alone, she sold $200. Go Kate!
Fantastic team work by everyone tonight.
Any VIP's in? Dusten, Jeremy
Comps& Void Detail:
$50 Kome bucks (promo and employee)
Employee Day off and Birthday Soft Serve for Dusten
DNL Ika Yaki
Misring Crunchy Dynamite. Kate hit the button twice but was able to resell one of the rolls.
Misring Takowasa Nigiri. Was supposed to be the bowl.
R&M needs:
86'd items/ need more: We desperately need toilet paper!
Monday AM 11.23.15
Written By: Elizabeth
LY Lunch Sales: $2337
Projected Sales : $2491
TY Lunch Sales: $1864
+/- : -20% LY and -$627 PS :(
Lunch Covers: 121
Avg PPA: $15.40 (really low!)
Previous Days Labor: 15.14%
Previous Days Comps: 3.99%
Controllable Comps: 9.50% ($24 FNF)
This has been high all week. Let's try to slim it down so we're under our goal of 8%
Weather: Sunny and in the 60s?
Special events?:
Who worked: Kate, Clair, Grace, Johnny CL. Junko Host, Erika SA, Hiroe FR
Sunday night at 5:15 a guy named Taylor is coming in to stage with Jason as a FR. FYI.
Flow of Business, Cuts and Ticket Times:
Started busy and stayed steady busy throughout. The kitchen seemed to struggle a little bit, and there were some split tickets that went out due to Ramen being made already and fry stuff not ready yet.
There was a gyoza to B7 that wasn't dropped until the two ramens were already made. Things similar to that. Party room ticket time ran close to 35 minutes: Una Don, 2 Currys, Kara Age, Gyu don. Let's make sure we are ready for the business. We WILL be busy this week leading up to and after Thanksgiving.
We never went on a wait, but we were busy throughout the entire shift. I cut Clair at 1:50 and we went 2 on around 1:20. I was hesitant to do so with Grace being last cut. She struggled for a little bit- I had Junko stop seating her when I had to get her drinks for her table, and another table didn't have a spoon for their Udon. She was overwhelmed. Johnny handled the rest of the late lunch crowd on his own, with ease.
Apparently the curry is now being kept frozen until it is ordered, which means it takes longer to cook. I added that note to the shift notes.With things like this, can it be communicated to everyone (management) so we can let the staff know.
I've also noticed that the ramen is coming with far less broth, to the point where the bowl looks half empty. Is that Hector's mistake or is that how we are doing it now? The broth use to come up just slightly above the bottom of the Kome Logo. Now it doesn't even reach it. Just curious so I can let the staff know.
3 Staff members that stood out (why/how):
-Grace, as mentioned above. Struggled with the 6 tables she had.
-Johnny did a great job closing down the restaurant and delegating his tasks
-Erika really has gotten better. ashame she has to leave now.
Any VIP's in?
Fastball singer guy (googled him. His name is Miles)
Sayo and friends.
Comps& Void Detail:
voided a side meatballs-86
kitchen error comp for the late gyoza
emp day off for Sayo
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2337
Projected Sales : $2491
TY Lunch Sales: $1864
+/- : -20% LY and -$627 PS :(
Lunch Covers: 121
Avg PPA: $15.40 (really low!)
Previous Days Labor: 15.14%
Previous Days Comps: 3.99%
Controllable Comps: 9.50% ($24 FNF)
This has been high all week. Let's try to slim it down so we're under our goal of 8%
Weather: Sunny and in the 60s?
Special events?:
Who worked: Kate, Clair, Grace, Johnny CL. Junko Host, Erika SA, Hiroe FR
Sunday night at 5:15 a guy named Taylor is coming in to stage with Jason as a FR. FYI.
Flow of Business, Cuts and Ticket Times:
Started busy and stayed steady busy throughout. The kitchen seemed to struggle a little bit, and there were some split tickets that went out due to Ramen being made already and fry stuff not ready yet.
There was a gyoza to B7 that wasn't dropped until the two ramens were already made. Things similar to that. Party room ticket time ran close to 35 minutes: Una Don, 2 Currys, Kara Age, Gyu don. Let's make sure we are ready for the business. We WILL be busy this week leading up to and after Thanksgiving.
We never went on a wait, but we were busy throughout the entire shift. I cut Clair at 1:50 and we went 2 on around 1:20. I was hesitant to do so with Grace being last cut. She struggled for a little bit- I had Junko stop seating her when I had to get her drinks for her table, and another table didn't have a spoon for their Udon. She was overwhelmed. Johnny handled the rest of the late lunch crowd on his own, with ease.
Apparently the curry is now being kept frozen until it is ordered, which means it takes longer to cook. I added that note to the shift notes.With things like this, can it be communicated to everyone (management) so we can let the staff know.
I've also noticed that the ramen is coming with far less broth, to the point where the bowl looks half empty. Is that Hector's mistake or is that how we are doing it now? The broth use to come up just slightly above the bottom of the Kome Logo. Now it doesn't even reach it. Just curious so I can let the staff know.
3 Staff members that stood out (why/how):
-Grace, as mentioned above. Struggled with the 6 tables she had.
-Johnny did a great job closing down the restaurant and delegating his tasks
-Erika really has gotten better. ashame she has to leave now.
Any VIP's in?
Fastball singer guy (googled him. His name is Miles)
Sayo and friends.
Comps& Void Detail:
voided a side meatballs-86
kitchen error comp for the late gyoza
emp day off for Sayo
R&M needs:
86'd items/ need more:
Sunday, November 22, 2015
Sunday PM 11/22/15
Written By: Scott
LY Dinner Sales:4285
Projected Sales :4911
TY Dinner Sales:4845
+/- :66 under PS and 13% over LY
Dinner Covers: 186
Avg PPA:2605
Weather:It was a really beautiful day. Cool while the sun was out and then chilly after dark. It's supposed to be 35 tonight. wtf....? It's still November.
Special events?: Sunday. Elizabeth's House Warming partay!
Who worked: Sayo, Krystin, Clair, Kate, Stephanie, Ruthy (Host), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: We had a line out the door waiting for us to open today. It was my first Sunday night so I didn't know what to expect. Man was it busy! That's great! We were on a wait by 6 and stayed on one until 9. It fluctuated from 20 to 45 minutes back and forth. Seemed like people would come in waves. Cut Sayo at 9. Cut Krystin at 9:15 and went 2 on at 9:40
No long ticket times were brought to my attention
I accidentally comped a kitchen makanai to manager meal. Tried to find it to reopen and fix the comp but couldn't find any of my closed tabs....
Specials:
1 salmon collar
2 hamachi collar
3 bf
1 toro
3 tsubugai
3 Staff members that stood out (why/how):
Jason was a little chatty today. He's an interesting one.... Ruthy and I had to keep him on track several times tonight.
Ruthy did a great job hosting without Mika. I stayed up there with her for the majority of the night to help seat or cocktail
All the servers did really well working as a team
Any VIP's in?
Old John
Leah Flippin
Alana Zanello and BF
Comps& Void Detail:
Voided to glasses Cotes Du Rhone - Guest opted for bottle instead
Bday Apple pie
50% recovery Apple pie. Soft serve machine wasn't turned on preshift. So no ice cream for the dessert
FNF Leah
FNF Alana
R&M needs:
86'd items/ need more:
farm salad
blue owl
grilled salmon
parfait
boton ebi
LY Dinner Sales:4285
Projected Sales :4911
TY Dinner Sales:4845
+/- :66 under PS and 13% over LY
Dinner Covers: 186
Avg PPA:2605
Weather:It was a really beautiful day. Cool while the sun was out and then chilly after dark. It's supposed to be 35 tonight. wtf....? It's still November.
Special events?: Sunday. Elizabeth's House Warming partay!
Who worked: Sayo, Krystin, Clair, Kate, Stephanie, Ruthy (Host), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: We had a line out the door waiting for us to open today. It was my first Sunday night so I didn't know what to expect. Man was it busy! That's great! We were on a wait by 6 and stayed on one until 9. It fluctuated from 20 to 45 minutes back and forth. Seemed like people would come in waves. Cut Sayo at 9. Cut Krystin at 9:15 and went 2 on at 9:40
No long ticket times were brought to my attention
I accidentally comped a kitchen makanai to manager meal. Tried to find it to reopen and fix the comp but couldn't find any of my closed tabs....
Specials:
1 salmon collar
2 hamachi collar
3 bf
1 toro
3 tsubugai
3 Staff members that stood out (why/how):
Jason was a little chatty today. He's an interesting one.... Ruthy and I had to keep him on track several times tonight.
Ruthy did a great job hosting without Mika. I stayed up there with her for the majority of the night to help seat or cocktail
All the servers did really well working as a team
Any VIP's in?
Old John
Leah Flippin
Alana Zanello and BF
Comps& Void Detail:
Voided to glasses Cotes Du Rhone - Guest opted for bottle instead
Bday Apple pie
50% recovery Apple pie. Soft serve machine wasn't turned on preshift. So no ice cream for the dessert
FNF Leah
FNF Alana
R&M needs:
86'd items/ need more:
farm salad
blue owl
grilled salmon
parfait
boton ebi
Sunday AM 11.22.15
Written By: Elizabeth
LY Lunch Sales: $1812
Projected Sales : $2360
TY Lunch Sales: $2302
+/- : +27% LY and -$58 PS
Lunch Covers: 132
Avg PPA: $17.44
Previous Days Labor: 10.74%
Previous Days Comps: 2.87%
Controllable Comps: 16.36% ($36 FNF)
Weather: Chilly, in the low 60s but sunny.
Special events?: Last day of east side studio tours
Who worked: Krystin, Sayo, Stephanie, Camacho CL. Jason FR, John SA, Ruthy Host
Flow of Business, Cuts and Ticket Times:
Steady build, then at 12:30 we immediately filled up! It was like some alarm went off somewhere what was like "go to Kome now! or the world will implode...." Luckily, the world did not implode and everyone came to Kome. Things got a little hairy around 1pm with some sushi bar tickets taking upward of 25 minutes. Had an avocado roll take about 20. The kitchen also got hit hard and had several tickets come up all at once. Stephanie, Camacho and Krystin all helped me run with Jason. Hector wasn't putting out the prettiest of Ramens and was forgetting toppings on some of them. Also the aji-tama's weren't cut so he was cutting them on the fly, and had 2 that looked pretty rough. Other than that it started to slow down around 1:40 when I cut Krystin. It stayed slow and I thought about cutting down to 2 on at 2pm, but then we got another wave and went on a small wait around 2:15.
Sayo had a 5 top practically seat themselves in her section and it threw her off. She closed out A3 instead of A2. A3's check was about $50 and A2s check was only $28. She didn't notice until she went to close out A3 and realized what she did. So I refunded the Visa the $50, and closed it out correctly for the $28. Since the Visa people left a 20% tip on the mis-closed check, I applied the same principle to thier check, thus it was closed for $34. If they call about it, that's what happened. If they call about two charges one for $50 and one for $28, also tell them that's what happened. The $50 charge will NOT clear their account.
Sayo was a bit frazzled for a second but then snapped out of it long enough to finish strong.
Ruthy started to get a little unfocused towards the end too. B6 and B8 were both open and Sayo had 6 tables already, and Ruthy Sat her at A2. Meanwhile Stephanie hadn't gotten a table in over 20 minutes. I showed Ruthy the error of her ways. Also, I told her that since Mika isn't coming in tonight she needs to open. We agreed that if she did her closing and opening duties she could come in at 5:15
3 Staff members that stood out (why/how):
See above
Also, Camacho was on top of his game today! I know he's exhausted from East Side Studio tours and his bands show, but you wouldn't know. He did great!
Any VIP's in?
Vivian and Erik
Higa-san and his family!
Comps& Void Detail:
$0 baby!!!
R&M needs:
Today was the second day in a row that the soft serve machine was on the fritz. Both yesterday morning and this morning I had to disassemble it while it was full of mix. Yesterday it was frozen solid, this morning it was partially frozen, but then the center piece wasn't properly aligned with the wheel inside and was making a scratching sound. If you've never disassembled the machine with it full of mix, you're lucky. It's a mess and a half. Today I got it on my pants and shoes. I don't quite understand the logic of the machine itself. I noticed with both the Uzu juice and this apple cider, it freezes, even with the whole thing full of mix. So it has nothing to do with the level of mix within it. It's frustrating and I don't know how to fix it. Any and all ideas/brainstorms/brilliant strokes of genius are welcomed.
86'd items/ need more:
I ordered 3 mats for the kitchen (like sushi bar) and one new one for the host stand. Should be here by Tuesday. I also ordered a book for myself and headphones that might arrive in the same order, just FYI
LY Lunch Sales: $1812
Projected Sales : $2360
TY Lunch Sales: $2302
+/- : +27% LY and -$58 PS
Lunch Covers: 132
Avg PPA: $17.44
Previous Days Labor: 10.74%
Previous Days Comps: 2.87%
Controllable Comps: 16.36% ($36 FNF)
Weather: Chilly, in the low 60s but sunny.
Special events?: Last day of east side studio tours
Who worked: Krystin, Sayo, Stephanie, Camacho CL. Jason FR, John SA, Ruthy Host
Flow of Business, Cuts and Ticket Times:
Steady build, then at 12:30 we immediately filled up! It was like some alarm went off somewhere what was like "go to Kome now! or the world will implode...." Luckily, the world did not implode and everyone came to Kome. Things got a little hairy around 1pm with some sushi bar tickets taking upward of 25 minutes. Had an avocado roll take about 20. The kitchen also got hit hard and had several tickets come up all at once. Stephanie, Camacho and Krystin all helped me run with Jason. Hector wasn't putting out the prettiest of Ramens and was forgetting toppings on some of them. Also the aji-tama's weren't cut so he was cutting them on the fly, and had 2 that looked pretty rough. Other than that it started to slow down around 1:40 when I cut Krystin. It stayed slow and I thought about cutting down to 2 on at 2pm, but then we got another wave and went on a small wait around 2:15.
Sayo had a 5 top practically seat themselves in her section and it threw her off. She closed out A3 instead of A2. A3's check was about $50 and A2s check was only $28. She didn't notice until she went to close out A3 and realized what she did. So I refunded the Visa the $50, and closed it out correctly for the $28. Since the Visa people left a 20% tip on the mis-closed check, I applied the same principle to thier check, thus it was closed for $34. If they call about it, that's what happened. If they call about two charges one for $50 and one for $28, also tell them that's what happened. The $50 charge will NOT clear their account.
Sayo was a bit frazzled for a second but then snapped out of it long enough to finish strong.
Ruthy started to get a little unfocused towards the end too. B6 and B8 were both open and Sayo had 6 tables already, and Ruthy Sat her at A2. Meanwhile Stephanie hadn't gotten a table in over 20 minutes. I showed Ruthy the error of her ways. Also, I told her that since Mika isn't coming in tonight she needs to open. We agreed that if she did her closing and opening duties she could come in at 5:15
3 Staff members that stood out (why/how):
See above
Also, Camacho was on top of his game today! I know he's exhausted from East Side Studio tours and his bands show, but you wouldn't know. He did great!
Any VIP's in?
Vivian and Erik
Higa-san and his family!
Comps& Void Detail:
$0 baby!!!
R&M needs:
Today was the second day in a row that the soft serve machine was on the fritz. Both yesterday morning and this morning I had to disassemble it while it was full of mix. Yesterday it was frozen solid, this morning it was partially frozen, but then the center piece wasn't properly aligned with the wheel inside and was making a scratching sound. If you've never disassembled the machine with it full of mix, you're lucky. It's a mess and a half. Today I got it on my pants and shoes. I don't quite understand the logic of the machine itself. I noticed with both the Uzu juice and this apple cider, it freezes, even with the whole thing full of mix. So it has nothing to do with the level of mix within it. It's frustrating and I don't know how to fix it. Any and all ideas/brainstorms/brilliant strokes of genius are welcomed.
86'd items/ need more:
I ordered 3 mats for the kitchen (like sushi bar) and one new one for the host stand. Should be here by Tuesday. I also ordered a book for myself and headphones that might arrive in the same order, just FYI
Saturday, November 21, 2015
Saturday 11.21.15
Written By:Elizabeth
LY Lunch Sales: $2653
Projected Sales : $3130
TY Lunch Sales: $2518
+/- : -5% LY and -$612PS
Lunch Covers: 154
Avg PPA: $16.35
LY Dinner Sales: $6101
Projected Sales : $7210
TY Dinner Sales: $6574
+/- : +8% LY and -$636 PS
Dinner Covers: 242
Avg PPA: $27.17 (low for what I projected)
For the day: $9092/ +4% LY and -$1248 PS. When I did projections I was looking at the weather, assuming the cold snap would bring people in. Guess I was wrong.
Previous Days Labor: 14.13%
Previous Days Comps: 3.64%
Controllable Comps: 22.20% ($44 FNF, $17 Recovery)
Weather: COLD! 50s during the day. 30s at night. Unseasonably cold I feel like.
Special events?: Weekend before thanksgiving.
Who worked:
Lunch: Lindsey, Sophia, Grace, Johnny CL. Samara Host, John SA, Hiroe Fr
Dinner: Sayo, Miho, Kate, Mandy, Clair CL. Cindy Host, Ruthy CT, Kaori FR, Jason SA. Girl power team!!!! (sorry Jason)
Also, Mika sent me a message on HS this morning saying she had to put her 2wks in. I told her no worries, let's call it quits right now. Of course this was done more tactfully and with grace. Hence we had no second host tonight, which worked out fine, as you'll see.
Flow of Business, Cuts and Ticket Times:
Lunch was busy from the start- had a nice early pop- then it slowed down around 1- I was expecting a later pop, But by 1:30 it had slowed significantly. Johnny was ready to take on more tables so we cut Grace and went 3 on. It was good, it allowed him to grab a few more tables.
Then around 2:15 we went to 2 on and a 6 top and an 8 top walked in back to back. We had a bunch of tables get up around the same time to allow for the two groups to be put together. Lindsey was getting the 8 top at A7-8 and Johnny was getting the 6 top at B6-7. Lindsey already had her waters down, and Johnny was closing a check with waters on his tray, so I took the tray and was setting the waters down. I could hear Samara tell the 6 top- we're just setting the waters down on your table, I'm going to seat them (the 8 top) and I'll be right back for you. We're not sure if they (6-top) were upset because they had arrived mere minutes before the 8-top but as soon as Samara came back to the host stand to grab the 6-top the last person was just walking out the door. They left!! Both groups were young Asian UT students (appearing so at least) so it's not like we were discriminating against them. It was really odd.
The rest of the afternoon died out. I thought that for sure the cold weather would bring a rush of folks. Guess not.
Someone at lunch left a nice pair of Raybans. They are on the printer. Next to a red pair of plasticy sunglasses.
in the interim between the slower part of lunch and the beginning of dinner service, I rolled all of the new tshirts and distributed those to anyone that worked lunch or dinner shift. They are all now organized in the tshirt bins, which I moved to the shelving near the office door for easier access to hand out the shirts. The kirin box on the floor has some miscellaneous shirt sizes in it, so if you need to hand out shirts, go for that one first.
Dinner started with a BANG- had a line out the door and we were on a wait by 5:35. Lots of 4-tops early on, which pushed the wait time to an hour by 6:15. Had a few 6 top walk ins tonight as well as a few 5 top walk ins. Had one lady get upset because when she called it was 45 minutes for a table and when she showed up it was an hour. She settled down eventually. Because Mika was gone it was just Cindy and I until Ruthy showed up at 6pm to help host, but shortly thereafter was pulled into her cocktailing position. Cindy ran the board for most of the night, save for the times she would seat a table and I was doing manager things then would tend to the board. She did a great job tonight though!!! At the high point between 6:30-7:30 we were quoting upwards of an hour, with multiple 4 tops and such. But after around 7:30 it really mellowed out a bit and I was able to let Cindy take over the host stand solo for the remainder of the night. We got off the wait around 10pm when I cut Sayo (her section was clearing out too, so it was perfect timing). It died immediately after that.
Specials:
Grilled Salmon Collar 4
Grilled Hamachi Collar 1
HonMaguro 8
Toro 1
Duck/Foie 18
King Salmon Box 5
3 Staff members that stood out (why/how):
-Clair has been a little attitudy lately. First it was yesterday when I mis-sat the 2:15 table, then tonight she got a little pissy when I was saving S11-12 for Chance since he called and said he would be in at 8pm.
-Sayo always has a great upbeat attitude about everything. She was great tonight.
-Had to check on Kates tables here and there. Waters weren't being filled and plates needed prebussing far too often. She was the back bs.
Any VIP's in?
Lunch: Stephanie
Dinner: Wayne and his wife were kid free tonight and on a "date night"
Chance and a lady friend came in
Ben Gordon (my mortgage broker) and Desiree (owns breath and body yoga) she left Kayo some free yoga cards.
Maryellen & Ben with Madeleine and Andrew (their kids) It's the cute couple that usually sits at B1 and Dusten waits on them. Dusten, Andrew (the little boy) saw you come in (to pick up your thermos) and got so excited. He ran up to me after you left to ask me if I could check in the office to see if you were still here so he could say hi. HOW ADORABLE!!!!!!!!!!! and I don't even like kids....
Andrew also left you a drawing. I pinned it to the corkboard in the office. It has your name on it. From:Andrew. so cute. can't take it.... dying..... dead.
Comps& Void Detail:
Makani
Emp Day off (Stephanie and Erika)
FNF: Madai for Ben, Aburia Hamachi for Chance, Take also bought a few pieces for Wayne and his wife here on a date night, but I can't remember what it was.
Guest changed mind on a buta kimchi- she thought it was Ramen....?
Kitchen error from the AM missed Takoyaki
Recovery on a soba salad for B3 (they waited only 5 minutes over their quote time, but the woman was a little annoyed so I asked if they would like some Miso soups or something else to nibble on that I would be happy to buy for them.
R&M needs:
I guess we need more bulbs by the back kitchen door.
86'd items/ need more:
So by the end of the night we only had 4 rolls of toilet paper left. I'll go to the store in the morning for some more until the Sysco delivery comes on Tuesday.
LY Lunch Sales: $2653
Projected Sales : $3130
TY Lunch Sales: $2518
+/- : -5% LY and -$612PS
Lunch Covers: 154
Avg PPA: $16.35
LY Dinner Sales: $6101
Projected Sales : $7210
TY Dinner Sales: $6574
+/- : +8% LY and -$636 PS
Dinner Covers: 242
Avg PPA: $27.17 (low for what I projected)
For the day: $9092/ +4% LY and -$1248 PS. When I did projections I was looking at the weather, assuming the cold snap would bring people in. Guess I was wrong.
Previous Days Labor: 14.13%
Previous Days Comps: 3.64%
Controllable Comps: 22.20% ($44 FNF, $17 Recovery)
Weather: COLD! 50s during the day. 30s at night. Unseasonably cold I feel like.
Special events?: Weekend before thanksgiving.
Who worked:
Lunch: Lindsey, Sophia, Grace, Johnny CL. Samara Host, John SA, Hiroe Fr
Dinner: Sayo, Miho, Kate, Mandy, Clair CL. Cindy Host, Ruthy CT, Kaori FR, Jason SA. Girl power team!!!! (sorry Jason)
Also, Mika sent me a message on HS this morning saying she had to put her 2wks in. I told her no worries, let's call it quits right now. Of course this was done more tactfully and with grace. Hence we had no second host tonight, which worked out fine, as you'll see.
Flow of Business, Cuts and Ticket Times:
Lunch was busy from the start- had a nice early pop- then it slowed down around 1- I was expecting a later pop, But by 1:30 it had slowed significantly. Johnny was ready to take on more tables so we cut Grace and went 3 on. It was good, it allowed him to grab a few more tables.
Then around 2:15 we went to 2 on and a 6 top and an 8 top walked in back to back. We had a bunch of tables get up around the same time to allow for the two groups to be put together. Lindsey was getting the 8 top at A7-8 and Johnny was getting the 6 top at B6-7. Lindsey already had her waters down, and Johnny was closing a check with waters on his tray, so I took the tray and was setting the waters down. I could hear Samara tell the 6 top- we're just setting the waters down on your table, I'm going to seat them (the 8 top) and I'll be right back for you. We're not sure if they (6-top) were upset because they had arrived mere minutes before the 8-top but as soon as Samara came back to the host stand to grab the 6-top the last person was just walking out the door. They left!! Both groups were young Asian UT students (appearing so at least) so it's not like we were discriminating against them. It was really odd.
The rest of the afternoon died out. I thought that for sure the cold weather would bring a rush of folks. Guess not.
Someone at lunch left a nice pair of Raybans. They are on the printer. Next to a red pair of plasticy sunglasses.
in the interim between the slower part of lunch and the beginning of dinner service, I rolled all of the new tshirts and distributed those to anyone that worked lunch or dinner shift. They are all now organized in the tshirt bins, which I moved to the shelving near the office door for easier access to hand out the shirts. The kirin box on the floor has some miscellaneous shirt sizes in it, so if you need to hand out shirts, go for that one first.
Dinner started with a BANG- had a line out the door and we were on a wait by 5:35. Lots of 4-tops early on, which pushed the wait time to an hour by 6:15. Had a few 6 top walk ins tonight as well as a few 5 top walk ins. Had one lady get upset because when she called it was 45 minutes for a table and when she showed up it was an hour. She settled down eventually. Because Mika was gone it was just Cindy and I until Ruthy showed up at 6pm to help host, but shortly thereafter was pulled into her cocktailing position. Cindy ran the board for most of the night, save for the times she would seat a table and I was doing manager things then would tend to the board. She did a great job tonight though!!! At the high point between 6:30-7:30 we were quoting upwards of an hour, with multiple 4 tops and such. But after around 7:30 it really mellowed out a bit and I was able to let Cindy take over the host stand solo for the remainder of the night. We got off the wait around 10pm when I cut Sayo (her section was clearing out too, so it was perfect timing). It died immediately after that.
Specials:
Grilled Salmon Collar 4
Grilled Hamachi Collar 1
HonMaguro 8
Toro 1
Duck/Foie 18
King Salmon Box 5
3 Staff members that stood out (why/how):
-Clair has been a little attitudy lately. First it was yesterday when I mis-sat the 2:15 table, then tonight she got a little pissy when I was saving S11-12 for Chance since he called and said he would be in at 8pm.
-Sayo always has a great upbeat attitude about everything. She was great tonight.
-Had to check on Kates tables here and there. Waters weren't being filled and plates needed prebussing far too often. She was the back bs.
Any VIP's in?
Lunch: Stephanie
Dinner: Wayne and his wife were kid free tonight and on a "date night"
Chance and a lady friend came in
Ben Gordon (my mortgage broker) and Desiree (owns breath and body yoga) she left Kayo some free yoga cards.
Maryellen & Ben with Madeleine and Andrew (their kids) It's the cute couple that usually sits at B1 and Dusten waits on them. Dusten, Andrew (the little boy) saw you come in (to pick up your thermos) and got so excited. He ran up to me after you left to ask me if I could check in the office to see if you were still here so he could say hi. HOW ADORABLE!!!!!!!!!!! and I don't even like kids....
Andrew also left you a drawing. I pinned it to the corkboard in the office. It has your name on it. From:Andrew. so cute. can't take it.... dying..... dead.
Comps& Void Detail:
Makani
Emp Day off (Stephanie and Erika)
FNF: Madai for Ben, Aburia Hamachi for Chance, Take also bought a few pieces for Wayne and his wife here on a date night, but I can't remember what it was.
Guest changed mind on a buta kimchi- she thought it was Ramen....?
Kitchen error from the AM missed Takoyaki
Recovery on a soba salad for B3 (they waited only 5 minutes over their quote time, but the woman was a little annoyed so I asked if they would like some Miso soups or something else to nibble on that I would be happy to buy for them.
R&M needs:
I guess we need more bulbs by the back kitchen door.
86'd items/ need more:
So by the end of the night we only had 4 rolls of toilet paper left. I'll go to the store in the morning for some more until the Sysco delivery comes on Tuesday.
Friday, November 20, 2015
Friday PM 11/20/15
Written By: Scott
LY Dinner Sales: 6232
Projected Sales :6750
TY Dinner Sales:6624
+/- : 126 under PS and 6% over LY
Dinner Covers:220
Avg PPA:30.11
Weather: low 70's early on and overcast
Who worked:Mandy, Kate, Krystin, Lindsey, Sophia, Ruthy (CT), Samara and Cindy (host), Jason (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Solid start tonight. Everyone seemed to get the same idea for dinner tonight. We were on a wait at 6:45 which quickly climbed to an hour quote time. The 7:00 reso for the party room trickled in and ended up being almost an hour late. When they finally sat down they ordered quickly and left in plenty of time to reset for the next reservation. Down to a 30 minute wait around 8:45 and off a wait at 10. I cut Lindsey and Kate at 10:15. A3 never got their rock n roll and Krystin didn't catch it before they were ready to pay out. I comped it to recovery and offered $15 Kome bucks. They were really happy with that and not too upset about the roll. Cut Mandy at 10:45
Mandy won bingo tonight and took home a Contigo gift card
Specials:
2 Salmon collar
2 hamachi collar
3 bf
10 toro
3 Staff members that stood out (why/how): Other than Krystin's forgotten roll on A3. Lots of teamwork tonight. Jason was helping prebus as he dropped off food. Samara and Cindy did a great job at the door
Any VIP's in?
Nathan
Mom with the gyoza's (see below)
Friends of Take at the sushi bar
Comps& Void Detail:
Voided Katsuo - 86
Voided gl Sauv. Blanc, 22 oz. Kirin, gl Cote Du Rohn - All misrings on same ticket. Weren't made (Ruthy)
Comped 2 Gyoza for B3 - the kids ordered two and both were under cooked but were eaten. We made another that was well done and they loved that. Was only going to comp 1 gyoza and offer 2 soft serve to the kids but they decided they didn't want dessert and I didn't feel like arguing with them. Plus the mom comes in a lot. Twice this week actually
DNL Seaweed Salad - Guest said it tasted like dirt. I tasted it and it was fine. Maybe it was the sesame seeds that she was referring to.
FNF - 2 duck and 1 hamachi collar. friends of Take
bday Camembert
Recovery Rock N Roll for A3
R&M needs:
86'd items/ need more:
1 Parfait left
Katsuo
Farm Salad
Salmon
Blue Owl
Toro
Found a squishy Black Thunder. Maybe the beer inside isn't carbonated...? anyway, that's why it's in the office
LY Dinner Sales: 6232
Projected Sales :6750
TY Dinner Sales:6624
+/- : 126 under PS and 6% over LY
Dinner Covers:220
Avg PPA:30.11
Weather: low 70's early on and overcast
Who worked:Mandy, Kate, Krystin, Lindsey, Sophia, Ruthy (CT), Samara and Cindy (host), Jason (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Solid start tonight. Everyone seemed to get the same idea for dinner tonight. We were on a wait at 6:45 which quickly climbed to an hour quote time. The 7:00 reso for the party room trickled in and ended up being almost an hour late. When they finally sat down they ordered quickly and left in plenty of time to reset for the next reservation. Down to a 30 minute wait around 8:45 and off a wait at 10. I cut Lindsey and Kate at 10:15. A3 never got their rock n roll and Krystin didn't catch it before they were ready to pay out. I comped it to recovery and offered $15 Kome bucks. They were really happy with that and not too upset about the roll. Cut Mandy at 10:45
Mandy won bingo tonight and took home a Contigo gift card
Specials:
2 Salmon collar
2 hamachi collar
3 bf
10 toro
3 Staff members that stood out (why/how): Other than Krystin's forgotten roll on A3. Lots of teamwork tonight. Jason was helping prebus as he dropped off food. Samara and Cindy did a great job at the door
Any VIP's in?
Nathan
Mom with the gyoza's (see below)
Friends of Take at the sushi bar
Comps& Void Detail:
Voided Katsuo - 86
Voided gl Sauv. Blanc, 22 oz. Kirin, gl Cote Du Rohn - All misrings on same ticket. Weren't made (Ruthy)
Comped 2 Gyoza for B3 - the kids ordered two and both were under cooked but were eaten. We made another that was well done and they loved that. Was only going to comp 1 gyoza and offer 2 soft serve to the kids but they decided they didn't want dessert and I didn't feel like arguing with them. Plus the mom comes in a lot. Twice this week actually
DNL Seaweed Salad - Guest said it tasted like dirt. I tasted it and it was fine. Maybe it was the sesame seeds that she was referring to.
FNF - 2 duck and 1 hamachi collar. friends of Take
bday Camembert
Recovery Rock N Roll for A3
R&M needs:
86'd items/ need more:
1 Parfait left
Katsuo
Farm Salad
Salmon
Blue Owl
Toro
Found a squishy Black Thunder. Maybe the beer inside isn't carbonated...? anyway, that's why it's in the office
Friday AM 11.20.15
Written By: Elizabeth
LY Lunch Sales: $1677
Projected Sales : $2242
TY Lunch Sales: $2011
+/- : +20% over LY but -$231 PS
Lunch Covers: 108
Avg PPA:$18.42
Previous Days Labor: 23.91% (meeting)
Previous Days Comps: 6.03%
Controllable Comps: 8.41%
Weather: mid 70s
Who worked: Kate, Lindsey, Sayo, Clair CL. Cindy Host, John SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Strange flow to business today- started a little slow, but at 12:30 it picked up and we were on a wait up until close. It wasn't anything too crazy but always had about 3 parties on the wait list at a time.
Sushi bar and kitchen seemed to be firing away all cylinders. Only had one hiccup with an Udon at S7- I saw it hit the sushi bar and it looked like there was no broth in it. Clair brought it to my attention too- so I asked the guest if he would mind if I added just a little more broth to it for him- he was very understanding and said thanks. He said that he loved coming in to eat, but he has since moved to Colorado. He was in for the weekend and this was his first stop.
Also, my mistake, it was 2:15 and a couple walked in. I told them we closed at 2pm so they would need to order immediately. I thought it was only 5 after 2, but it was quarter after and Clair had just called "all in". I sat the couple at B8 and on my way back to the front Clair stopped me and got a bit of an attitude about why I sat them and she had already done last call. I told her it was only 5 after...when I discovered I couldn't tell time. Luckily they knew what they wanted and ordered immediately. In the meantime I went around to everyone and apologized for my lack of time-telling- oops!
Other than that, the day went smoothly.
3 Staff members that stood out (why/how):
Any VIP's in?
-Rob (sits at S2 and does Omakase) he's doing well with his Chemo. Spirits are up.
-Shawn Cirkiel
-The Antonellis
Comps& Void Detail:
FNF for 2 madi for Shawn
FNF for 1 Aburi Hamachi for S7
FNF for Kabocha Tempura for the Antonellis
R&M needs:
See mgr mtg notes
86'd items/ need more:
LY Lunch Sales: $1677
Projected Sales : $2242
TY Lunch Sales: $2011
+/- : +20% over LY but -$231 PS
Lunch Covers: 108
Avg PPA:$18.42
Previous Days Labor: 23.91% (meeting)
Previous Days Comps: 6.03%
Controllable Comps: 8.41%
Weather: mid 70s
Who worked: Kate, Lindsey, Sayo, Clair CL. Cindy Host, John SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Strange flow to business today- started a little slow, but at 12:30 it picked up and we were on a wait up until close. It wasn't anything too crazy but always had about 3 parties on the wait list at a time.
Sushi bar and kitchen seemed to be firing away all cylinders. Only had one hiccup with an Udon at S7- I saw it hit the sushi bar and it looked like there was no broth in it. Clair brought it to my attention too- so I asked the guest if he would mind if I added just a little more broth to it for him- he was very understanding and said thanks. He said that he loved coming in to eat, but he has since moved to Colorado. He was in for the weekend and this was his first stop.
Also, my mistake, it was 2:15 and a couple walked in. I told them we closed at 2pm so they would need to order immediately. I thought it was only 5 after 2, but it was quarter after and Clair had just called "all in". I sat the couple at B8 and on my way back to the front Clair stopped me and got a bit of an attitude about why I sat them and she had already done last call. I told her it was only 5 after...when I discovered I couldn't tell time. Luckily they knew what they wanted and ordered immediately. In the meantime I went around to everyone and apologized for my lack of time-telling- oops!
Other than that, the day went smoothly.
3 Staff members that stood out (why/how):
Any VIP's in?
-Rob (sits at S2 and does Omakase) he's doing well with his Chemo. Spirits are up.
-Shawn Cirkiel
-The Antonellis
Comps& Void Detail:
FNF for 2 madi for Shawn
FNF for 1 Aburi Hamachi for S7
FNF for Kabocha Tempura for the Antonellis
R&M needs:
See mgr mtg notes
86'd items/ need more:
Thursday, November 19, 2015
Thursday 11/19/15
Written By: Scott
LY Lunch Sales:1310
Projected Sales :1633
TY Lunch Sales:1586
+/- : $47 under PS and 12% over LY
Lunch Covers: 100
Avg PPA: 15.86
LY Dinner Sales:4104
Projected Sales :4752
TY Dinner Sales:4414
+/- : 338 under PS and 8% over LY
Dinner Covers:164
Avg PPA:26.91
Previous Days Labor: 18.38%
Previous Days Comps: 4.95%
Controllable Comps:2.09%
Weather: Clear. High in the mid 70's. Chilly toward the end of the night
Special events?: Lincoln delivered the Gettysburg Address today in 1863
Who worked:
AM - Clair, Johnny, Kate, Lindsey, John (SA), Krystin (FR), Samara (Host)
PM - Dusten, Grace, Miho, Sayo, Stephanie, (John (SA), Kaori (FR), Ruthy and Samara (Hosts)
Flow of Business, Cuts and Ticket Times:
AM - It never happened at lunch. Just when I thought it was going to pick up and we were almost full. Nothing... Cut Kate at 1 and Lindsey at 1:20. Clair and Johnny got a few more tables each but nothing that couldn't be handled
PM - Had an issue with a customer tonight wanting to order a Midnight Sun with soy paper. Apparently it's really hard to make right because it falls apart in the fryer and has to be remade. The customer got a little fussy when he was told that we didn't like to do that. He said that he has to have this conversation every time he comes here. Take said that he would do it but it would be the last time. I relayed this message and explained to him why we don't do that. He said that he might not come back. Can we add something in writing to the new menus stating something that says you can substitute soy paper on rolls for $X except for blah blah blah? AND THEN!!! AND THEN!!! That guys friend came back after they left to apologize for his behavior and bought the whole staff cookies from Tiff's Treats!!! What a sweet heart... She was mortified that he did this in her "favorite restaurant." Her name is Emily and Sayo knows what she looks like. She's welcome back anytime. She told me that he acts like that every time he goes out to eat. Finds something wrong or something to complain about. I wouldn't go out with that guy, EVER!
Steady start but didn't need 2 hosts so I cut Samara at 7:30. It got a little busier then but still never went on a wait. We had a 30 minute ticket time on Kome Fries for A5. Steve said he didn't have the ticket but was able to get them out in a timely fashion. I spoke with the table and they weren't upset at all. Just wondering where they were. Forgot to mention that they were rang in "As App." Comped to recovery. Our 8:00 reso never showed. I thought they might do this to us. I spoke with them earlier in the afternoon and they wanted a table for 20. I explained our policies and that the party room only seats 12 tightly. Made the reso for 12 and said if they needed to change or modify it, he would call back. Lies!!! Went a wait finally at 8:35 and back off a wait at 8:40. Cut Sayo! Back on a wait at 8:45. Off a wait at 9! Cut Grace at 9:15
Specials:
3 Staff members that stood out (why/how):
Sayo handled the situation with B3 really well tonight. Still provided great service and kept a good attitude.
Any VIP's in?
Allen and colleague (Sake reps)
Daniel and family
Chill's family
An old host
Rachel and Carlos
Comps& Void Detail:
$10 Kome bucks from Samara
FNF for our Sake rep
Voided 3 Toro on B2. Wasn't made. Sayo got button happy
50% recovery for glass of sauv. blanc. Dusten poured wrong wine but customer drank it anyway and then told him about it
FNF for Daniel n Family
$15 Kome bucks for b5
Voided Tofo Steak b8. Guest changed mind. Wasn't made
DNL glass Vermentino
Owner comp - 2 duck gifted by Take. Old host
Owner comp - Salmon Collar gift from Take
R&M needs:
Steven couldn't get the toilet in the first bathroom to flush. Tried several times and then it flushed finally. Let's keep an eye on it
86'd items/ need more:
Running low on toilet paper
farm salad
LY Lunch Sales:1310
Projected Sales :1633
TY Lunch Sales:1586
+/- : $47 under PS and 12% over LY
Lunch Covers: 100
Avg PPA: 15.86
LY Dinner Sales:4104
Projected Sales :4752
TY Dinner Sales:4414
+/- : 338 under PS and 8% over LY
Dinner Covers:164
Avg PPA:26.91
Previous Days Labor: 18.38%
Previous Days Comps: 4.95%
Controllable Comps:2.09%
Weather: Clear. High in the mid 70's. Chilly toward the end of the night
Special events?: Lincoln delivered the Gettysburg Address today in 1863
Who worked:
AM - Clair, Johnny, Kate, Lindsey, John (SA), Krystin (FR), Samara (Host)
PM - Dusten, Grace, Miho, Sayo, Stephanie, (John (SA), Kaori (FR), Ruthy and Samara (Hosts)
Flow of Business, Cuts and Ticket Times:
AM - It never happened at lunch. Just when I thought it was going to pick up and we were almost full. Nothing... Cut Kate at 1 and Lindsey at 1:20. Clair and Johnny got a few more tables each but nothing that couldn't be handled
PM - Had an issue with a customer tonight wanting to order a Midnight Sun with soy paper. Apparently it's really hard to make right because it falls apart in the fryer and has to be remade. The customer got a little fussy when he was told that we didn't like to do that. He said that he has to have this conversation every time he comes here. Take said that he would do it but it would be the last time. I relayed this message and explained to him why we don't do that. He said that he might not come back. Can we add something in writing to the new menus stating something that says you can substitute soy paper on rolls for $X except for blah blah blah? AND THEN!!! AND THEN!!! That guys friend came back after they left to apologize for his behavior and bought the whole staff cookies from Tiff's Treats!!! What a sweet heart... She was mortified that he did this in her "favorite restaurant." Her name is Emily and Sayo knows what she looks like. She's welcome back anytime. She told me that he acts like that every time he goes out to eat. Finds something wrong or something to complain about. I wouldn't go out with that guy, EVER!
Steady start but didn't need 2 hosts so I cut Samara at 7:30. It got a little busier then but still never went on a wait. We had a 30 minute ticket time on Kome Fries for A5. Steve said he didn't have the ticket but was able to get them out in a timely fashion. I spoke with the table and they weren't upset at all. Just wondering where they were. Forgot to mention that they were rang in "As App." Comped to recovery. Our 8:00 reso never showed. I thought they might do this to us. I spoke with them earlier in the afternoon and they wanted a table for 20. I explained our policies and that the party room only seats 12 tightly. Made the reso for 12 and said if they needed to change or modify it, he would call back. Lies!!! Went a wait finally at 8:35 and back off a wait at 8:40. Cut Sayo! Back on a wait at 8:45. Off a wait at 9! Cut Grace at 9:15
Specials:
3 Staff members that stood out (why/how):
Sayo handled the situation with B3 really well tonight. Still provided great service and kept a good attitude.
Any VIP's in?
Allen and colleague (Sake reps)
Daniel and family
Chill's family
An old host
Rachel and Carlos
Comps& Void Detail:
$10 Kome bucks from Samara
FNF for our Sake rep
Voided 3 Toro on B2. Wasn't made. Sayo got button happy
50% recovery for glass of sauv. blanc. Dusten poured wrong wine but customer drank it anyway and then told him about it
FNF for Daniel n Family
$15 Kome bucks for b5
Voided Tofo Steak b8. Guest changed mind. Wasn't made
DNL glass Vermentino
Owner comp - 2 duck gifted by Take. Old host
Owner comp - Salmon Collar gift from Take
R&M needs:
Steven couldn't get the toilet in the first bathroom to flush. Tried several times and then it flushed finally. Let's keep an eye on it
86'd items/ need more:
Running low on toilet paper
farm salad
Wednesday, November 18, 2015
Wednesday PM 11/18/15
Written By: Scott
LY Dinner Sales: 3701
Projected Sales :4330
TY Dinner Sales:4798
+/- : $468 over PS and 30% over LY
Dinner Covers:158
Avg PPA: 30.37
Weather: Beautiful clear skies today. High of 70. Chilly toward the end of service
Who worked: Dusten, Sayo, Naoto, Lindsey, Camacho, Cindy/Grace (hosts), Miho (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
I spoke with a lady who's card was charged twice Saturday (11/14). I found the two transactions in the batch archive. It looks like the card was swiped twice but only one ended up closing out the check. I let her know what I found in my research and that one of the charges should drop off in the next day or two since she came in on the weekend and it normally takes several business days. I saved the Excel file to the desktop labeled "double charge 11.14" and highlighted the transactions if we need to look into it again. Her name is Katie
Smooth night service wise. Everyone was working together. We went on a 30 minute wait from 7 to 8:45. Cut Grace and Lindsey then. Cut Naoto at 9:15 and Camacho at 9:30
The computer started double printed tickets again tonight. 2 TX Surf and Turf, Midnight Sun, Tako Karaage and Chicken Karaage where made extra. Gifted the Tako and other Karaage to a close friend of Camacho's and sold the rolls to other tables.
Specials:
3 Salmon collar
17 BF
3 toro
14 Duck
1 Sushi spec
3 Staff members that stood out (why/how):
I finally met Miho today! She's a really great SA. Quick and efficient. Saw her prebusing tables and refilling waters in between doing her other duties
Lots of teamwork. Specifically Lindsey and Naoto.
Any VIP's in?
Samara, Jeremy and Vanessa
a few other familiar faces
Comps& Void Detail:
-DNL Miso soup. Said it had a weird "twang" I tried it. It was fine
-Guest at 20 ordered and pointed to a Kome salad but meant to order a seaweed salad. Kome.... Wakame....
$15 Kome bucks
Emp day off for Samara, $15 Kome Bucks, and Bday dessert for her man
Bday Apple Pie for B5
R&M needs:
We have the wrong napkins for the dispenser in server station
kitchen broke their dust pan. Can we order another?
86'd items/ need more:
Diet Coke
LY Dinner Sales: 3701
Projected Sales :4330
TY Dinner Sales:4798
+/- : $468 over PS and 30% over LY
Dinner Covers:158
Avg PPA: 30.37
Weather: Beautiful clear skies today. High of 70. Chilly toward the end of service
Who worked: Dusten, Sayo, Naoto, Lindsey, Camacho, Cindy/Grace (hosts), Miho (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
I spoke with a lady who's card was charged twice Saturday (11/14). I found the two transactions in the batch archive. It looks like the card was swiped twice but only one ended up closing out the check. I let her know what I found in my research and that one of the charges should drop off in the next day or two since she came in on the weekend and it normally takes several business days. I saved the Excel file to the desktop labeled "double charge 11.14" and highlighted the transactions if we need to look into it again. Her name is Katie
Smooth night service wise. Everyone was working together. We went on a 30 minute wait from 7 to 8:45. Cut Grace and Lindsey then. Cut Naoto at 9:15 and Camacho at 9:30
The computer started double printed tickets again tonight. 2 TX Surf and Turf, Midnight Sun, Tako Karaage and Chicken Karaage where made extra. Gifted the Tako and other Karaage to a close friend of Camacho's and sold the rolls to other tables.
Specials:
3 Salmon collar
17 BF
3 toro
14 Duck
1 Sushi spec
3 Staff members that stood out (why/how):
I finally met Miho today! She's a really great SA. Quick and efficient. Saw her prebusing tables and refilling waters in between doing her other duties
Lots of teamwork. Specifically Lindsey and Naoto.
Any VIP's in?
Samara, Jeremy and Vanessa
a few other familiar faces
Comps& Void Detail:
-DNL Miso soup. Said it had a weird "twang" I tried it. It was fine
-Guest at 20 ordered and pointed to a Kome salad but meant to order a seaweed salad. Kome.... Wakame....
$15 Kome bucks
Emp day off for Samara, $15 Kome Bucks, and Bday dessert for her man
Bday Apple Pie for B5
R&M needs:
We have the wrong napkins for the dispenser in server station
kitchen broke their dust pan. Can we order another?
86'd items/ need more:
Diet Coke
Wednesday 11/18/15 AM recap
Written By:Dusten
LY Lunch Sales:1228
Projected Sales :1290
TY Lunch Sales:2094
+/- :$804 over PS and 71% increase over LY
Lunch Covers: 113
Avg PPA: 18.53
Previous Days Labor: 19.47%
Previous Days Comps: 4.98
Controllable Comps:14.96
Weather: Cool and clear to mild and sunny.
Special events?:
Who worked: Naoto, Grace, Lindsey, Johnny, Me H, Krystin FR
Flow of Business, Cuts and Ticket Times: started off very slow. we didn't get a pop until about 1pm. I waited to make cuts and was glad for it. We nearly doubled our covers between 12:35 and 1:15pm. Quote times went up to about 20 minutes. I think I cut Grace around 1:20pm and Lindsey at 1:35pm. I let Naoto and Johnny take the rest.
Specials:
3 Staff members that stood out (why/how): Good job all around. I didn't get much time to monitor everyone when the pop came, but Lindsey was prebussing where ever she could. Johnny handled his volume well. No misrings from Grace and Naoto was the glue as always.
Any VIP's in? APD Police Chief Art Acevado was on the tail end of the pop and decided he didn't want to wait 10-15 for a table. There was a Daruma regular and a guy from Yellowjacket.
Comps& Void Detail: Alone together - double ring. Philly roll- guest changed mind to Cali roll
R&M needs:Mr. Maguire asked Take if we could please move the trailer forward about 10 meters, so that their vehicles can have room to move around.
The ipod seems to reach the reciever from the office if it is on the corner of the desk closest to the door. I think we could get away with a short extension cord (<6') just to give a little slack on the cord and control the music from the office- as opposed to trying to fit into the one of the busiest and frequently crowded corners of the restaurant.
86'd items/ need more:Ebi Fry.
LY Lunch Sales:1228
Projected Sales :1290
TY Lunch Sales:2094
+/- :$804 over PS and 71% increase over LY
Lunch Covers: 113
Avg PPA: 18.53
Previous Days Labor: 19.47%
Previous Days Comps: 4.98
Controllable Comps:14.96
Weather: Cool and clear to mild and sunny.
Special events?:
Who worked: Naoto, Grace, Lindsey, Johnny, Me H, Krystin FR
Flow of Business, Cuts and Ticket Times: started off very slow. we didn't get a pop until about 1pm. I waited to make cuts and was glad for it. We nearly doubled our covers between 12:35 and 1:15pm. Quote times went up to about 20 minutes. I think I cut Grace around 1:20pm and Lindsey at 1:35pm. I let Naoto and Johnny take the rest.
Specials:
3 Staff members that stood out (why/how): Good job all around. I didn't get much time to monitor everyone when the pop came, but Lindsey was prebussing where ever she could. Johnny handled his volume well. No misrings from Grace and Naoto was the glue as always.
Any VIP's in? APD Police Chief Art Acevado was on the tail end of the pop and decided he didn't want to wait 10-15 for a table. There was a Daruma regular and a guy from Yellowjacket.
Comps& Void Detail: Alone together - double ring. Philly roll- guest changed mind to Cali roll
R&M needs:Mr. Maguire asked Take if we could please move the trailer forward about 10 meters, so that their vehicles can have room to move around.
The ipod seems to reach the reciever from the office if it is on the corner of the desk closest to the door. I think we could get away with a short extension cord (<6') just to give a little slack on the cord and control the music from the office- as opposed to trying to fit into the one of the busiest and frequently crowded corners of the restaurant.
86'd items/ need more:Ebi Fry.
Tuesday, November 17, 2015
Tuesday PM 11//17/15
Written By: Scott
LY Dinner Sales:4222
Projected Sales :4265
TY Dinner Sales:4692
+/- : $427 over PS and 11% over LY
Dinner Covers:162
Avg PPA: 28.96
Weather: Partly cloudy and cool. Low 60's
Special events?: Nixon declared that he wasn't "a crook" today in 1973
Who worked: Mandy, Clair, Dusten, Lindsey, Stephanie, Cindy (Host), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times:
Crazy pants neighbor came by to complain about a car parked on the sidewalk again. I can't wait to meet this guy... Then someone came by asking if we towed his car last night. It was left somewhere on the north side of the building. He wasn't the one that drove it here last night so he's not exactly sure where it was parked. Just knows that it's not here anymore.
Two tables tonight ordered Tako Karaage and then later changed their mind and wanted Tako Yaki. Both Mandy and Stephanie repeated the orders back to their guests and both still ended up changing their minds. Comps below
Steady start tonight staying about 80% full until going on a 30 minute wait between 7 and 9. Clair had a couple tables that ordered nigiri and rolls. The rolls where put on a wait and on the both tables half the nigiri came first and then the rolls (the ones that were on a wait) and then the rest of the nigiri. The last pieces averaging a 20 minute ticket time. Neither table noticed and thought that's the way they were spaced. Lindsey was cut at 8:55. Cut Mandy and Clair at 9:15.
Specials:
6 Salmon collar
19 BF
10 Duck Foie
7 Toro
3 Staff members that stood out (why/how):
John... has absolutely no since of urgency at all. It's to the point where I didn't even say anything to him. I just helped bus when there was more than one table dirty. I literally watched him for almost a full minute ring out a towel
Any VIP's in?
That mother and daughter (maybe 4 or 5 yrs old) came in. The little one always sits at S2. She is so freaking cute!!!!! She loves salmon, edamame and PONZU!! I want to buy one just like her one day
Tres
An old coworker of mine Eric and his lady friend. (Server at Barlata)
Gay guy that comes in about once a week with a different date...
Comps& Void Detail:
FNF for a friend of mine (bought 2 pork belly and 2 zito ichi)
Bday soft serve B8
2 Changed Mind 2 Tako Karaage
Kome bucks for Mandy for her dinner
DNL Ika Yaki
R&M needs:
The new receiver works great! but, the ipod is now going to die mid service since it's no longer plugged into usb. We will need a plug for it now. I charged it after service tonight and turned it off so that it will have a full battery for am
86'd items/ need more:
Grilled Salmon
Farm Salad
Poisson Cru
LY Dinner Sales:4222
Projected Sales :4265
TY Dinner Sales:4692
+/- : $427 over PS and 11% over LY
Dinner Covers:162
Avg PPA: 28.96
Weather: Partly cloudy and cool. Low 60's
Special events?: Nixon declared that he wasn't "a crook" today in 1973
Who worked: Mandy, Clair, Dusten, Lindsey, Stephanie, Cindy (Host), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times:
Crazy pants neighbor came by to complain about a car parked on the sidewalk again. I can't wait to meet this guy... Then someone came by asking if we towed his car last night. It was left somewhere on the north side of the building. He wasn't the one that drove it here last night so he's not exactly sure where it was parked. Just knows that it's not here anymore.
Two tables tonight ordered Tako Karaage and then later changed their mind and wanted Tako Yaki. Both Mandy and Stephanie repeated the orders back to their guests and both still ended up changing their minds. Comps below
Steady start tonight staying about 80% full until going on a 30 minute wait between 7 and 9. Clair had a couple tables that ordered nigiri and rolls. The rolls where put on a wait and on the both tables half the nigiri came first and then the rolls (the ones that were on a wait) and then the rest of the nigiri. The last pieces averaging a 20 minute ticket time. Neither table noticed and thought that's the way they were spaced. Lindsey was cut at 8:55. Cut Mandy and Clair at 9:15.
Specials:
6 Salmon collar
19 BF
10 Duck Foie
7 Toro
3 Staff members that stood out (why/how):
John... has absolutely no since of urgency at all. It's to the point where I didn't even say anything to him. I just helped bus when there was more than one table dirty. I literally watched him for almost a full minute ring out a towel
Any VIP's in?
That mother and daughter (maybe 4 or 5 yrs old) came in. The little one always sits at S2. She is so freaking cute!!!!! She loves salmon, edamame and PONZU!! I want to buy one just like her one day
Tres
An old coworker of mine Eric and his lady friend. (Server at Barlata)
Gay guy that comes in about once a week with a different date...
Comps& Void Detail:
FNF for a friend of mine (bought 2 pork belly and 2 zito ichi)
Bday soft serve B8
2 Changed Mind 2 Tako Karaage
Kome bucks for Mandy for her dinner
DNL Ika Yaki
R&M needs:
The new receiver works great! but, the ipod is now going to die mid service since it's no longer plugged into usb. We will need a plug for it now. I charged it after service tonight and turned it off so that it will have a full battery for am
86'd items/ need more:
Grilled Salmon
Farm Salad
Poisson Cru
Tuesday AM 11.17.15
Written By: Elizabeth
LY Lunch Sales:$1591
Projected Sales : $1733
TY Lunch Sales: $1672
+/- : +5% LY and -$61 PS
Lunch Covers: 101
Avg PPA: $15.92
Previous Days Labor: 14.78%
Previous Days Comps: 5.09%
Controllable Comps: 6.94% (Recovery comp)
Weather: Chilly low 60s
Who worked: Lindsey, Mandy, Sayo, Johnny CL. Krystin FR, Junko host, Erika SA
Erika told me that school ends for her on Dec 1st at which point she has to go back to Mexico. So she gave me her notice.
Flow of Business, Cuts and Ticket Times:
A really nice steady lunch today. I wasn't sure what to expect, but that cold front brought everyone out for hot food today. Joe was training on Ramen station and seems to have done a great job. Never had any issues. Take-san was training him, and Daniel worked Fry. Great team back there today! The FOH staff also did a great job, all helping one another out. We filled up around 11:30 and stayed full until 1. Went on a short wait around 12:15- a few 5 top walk ins. I cut Lindsey. It died pretty hard after that, cut Mandy at 1:15, went to just Johnny at 1:45- he got 2 more tables. The staff remained in high spirits throughout the shift, and it was nice to have Krystin food running.
Uber eats dropped the bags and stickers off. The bags are in the office along with the stickers. I have asked that the PM host sticker 175 of the sushi lids. I don't know what we're using for the edamame though, and I don't know where the chopsticks are. Other than that, it's ready to go.
3 Staff members that stood out (why/how):
-Krystin food ran. She was fantastic.
Any VIP's in?
I don't think I saw a lot of familiar faces today. I want to say I saw one, but nothing is coming to mind.
Comps& Void Detail:
Voided a Salmon Box misring. Kalynn was able to reuse it.
Training comps for all employee meals for Ramen (Joe Training)
R&M needs:
86'd items/ need more:
I placed another order with Amazon so if anything arrives, please feel free to open it and use it. I ordered more paper plates and disposable tongs for catering orders. We should be fully stocked by the end of the week.
LY Lunch Sales:$1591
Projected Sales : $1733
TY Lunch Sales: $1672
+/- : +5% LY and -$61 PS
Lunch Covers: 101
Avg PPA: $15.92
Previous Days Labor: 14.78%
Previous Days Comps: 5.09%
Controllable Comps: 6.94% (Recovery comp)
Weather: Chilly low 60s
Who worked: Lindsey, Mandy, Sayo, Johnny CL. Krystin FR, Junko host, Erika SA
Erika told me that school ends for her on Dec 1st at which point she has to go back to Mexico. So she gave me her notice.
Flow of Business, Cuts and Ticket Times:
A really nice steady lunch today. I wasn't sure what to expect, but that cold front brought everyone out for hot food today. Joe was training on Ramen station and seems to have done a great job. Never had any issues. Take-san was training him, and Daniel worked Fry. Great team back there today! The FOH staff also did a great job, all helping one another out. We filled up around 11:30 and stayed full until 1. Went on a short wait around 12:15- a few 5 top walk ins. I cut Lindsey. It died pretty hard after that, cut Mandy at 1:15, went to just Johnny at 1:45- he got 2 more tables. The staff remained in high spirits throughout the shift, and it was nice to have Krystin food running.
Uber eats dropped the bags and stickers off. The bags are in the office along with the stickers. I have asked that the PM host sticker 175 of the sushi lids. I don't know what we're using for the edamame though, and I don't know where the chopsticks are. Other than that, it's ready to go.
3 Staff members that stood out (why/how):
-Krystin food ran. She was fantastic.
Any VIP's in?
I don't think I saw a lot of familiar faces today. I want to say I saw one, but nothing is coming to mind.
Comps& Void Detail:
Voided a Salmon Box misring. Kalynn was able to reuse it.
Training comps for all employee meals for Ramen (Joe Training)
R&M needs:
86'd items/ need more:
I placed another order with Amazon so if anything arrives, please feel free to open it and use it. I ordered more paper plates and disposable tongs for catering orders. We should be fully stocked by the end of the week.
Monday, November 16, 2015
Monday PM 11/16/15
Written By: Samara
LY Lunch Sales: $1496
Projected Sales : $1683
TY Lunch Sales: $1740
+/- : 27% over LY & $370 over PS
Lunch Covers: 101
Avg PPA: $17.23
LY Dinner Sales: $4103
Projected Sales : $4514
TY Dinner Sales: $5088
+/- : 24% over LY & $574 over PS
Dinner Covers: 176
Avg PPA: $27.47
Previous Days Labor:
Previous Days Comps: 3.68%
Controllable Comps: 4.6%
Weather: Low 70's and humid from rain showers earlier in the day
Special events?:
Who worked: Clair, Krystin, Sayo, Mandy, Camacho (CL), Jason (Host), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Steady night. I don't usually work Mondays so I had no idea what to expect. Only on a wait between 7:30 and 8:30 and it was never more than 20 minutes. Great teamwork for all of the severs and host. Cut Clair at 8:30, Krystin at 9 and went one on at 9:40.
Two men from the 7:00 reso showed up at 5:30 to order a few drinks early. Then around 6:30, they asked if they could order appetizer. I had them sit in Clair's section, so she could move the tab it would be less confusing for another server's section. After 7 had showed up, they moved to the party room and informed us that the number of people was now 11 total. Clair handled the situation well. Something like that can really annoy some. Can we address the incomplete parties wanting to sit and eat before their party arrives? This is the one loophole is our tight system I can't quite figure out how to address.
Specials:
Smoking Sashimi 15
Hon Maguro 19
Toro 9
Salmon Collar 1
3 Staff members that stood out (why/how): Jason Clarke did an excellent job hosting and cock tailing by himself tonight. Fantastic and professional attitude with both staff and customers. His appearance looked a lot sharper too. He shaved!
Kaori was having a hard time prioritizing during our biggest rush. I feel like this happens with the SA a lot, no matter who they are. So it would be great if servers could find a way to better communicate their needs with the server assistant.
Any VIP's in? Old John (Elizabeth, you might be psychic!), Mark & Liz, Kayo & kiddos, Kayo's friend, Ciara (she's a regular. A robust lady. Always asks for a chair without arms or as she puts it "doesn't hurt her booty")
Comps& Void Detail:
100% recovery for Ebi Fry. Raw in the middle. Remade.
100% recovery for an Ika maki and go go roll that I delivered to the wrong table. Put a rush on a remake and rerung it. So not technically any money lost.
2 SIN
Owner Comp for Kayo
$30 in Kome promo bucks
Void Smoking Sashimi. 86'd
R&M needs: The toilet seat in the larger restroom is coming off the hinges. Probably time for a new one.
More mason jars for smoking sashimi. Not a huge priority but would be nice for next time we run the special.
86'd items/ need more:
LY Lunch Sales: $1496
Projected Sales : $1683
TY Lunch Sales: $1740
+/- : 27% over LY & $370 over PS
Lunch Covers: 101
Avg PPA: $17.23
LY Dinner Sales: $4103
Projected Sales : $4514
TY Dinner Sales: $5088
+/- : 24% over LY & $574 over PS
Dinner Covers: 176
Avg PPA: $27.47
Previous Days Labor:
Previous Days Comps: 3.68%
Controllable Comps: 4.6%
Weather: Low 70's and humid from rain showers earlier in the day
Special events?:
Who worked: Clair, Krystin, Sayo, Mandy, Camacho (CL), Jason (Host), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Steady night. I don't usually work Mondays so I had no idea what to expect. Only on a wait between 7:30 and 8:30 and it was never more than 20 minutes. Great teamwork for all of the severs and host. Cut Clair at 8:30, Krystin at 9 and went one on at 9:40.
Two men from the 7:00 reso showed up at 5:30 to order a few drinks early. Then around 6:30, they asked if they could order appetizer. I had them sit in Clair's section, so she could move the tab it would be less confusing for another server's section. After 7 had showed up, they moved to the party room and informed us that the number of people was now 11 total. Clair handled the situation well. Something like that can really annoy some. Can we address the incomplete parties wanting to sit and eat before their party arrives? This is the one loophole is our tight system I can't quite figure out how to address.
Specials:
Smoking Sashimi 15
Hon Maguro 19
Toro 9
Salmon Collar 1
3 Staff members that stood out (why/how): Jason Clarke did an excellent job hosting and cock tailing by himself tonight. Fantastic and professional attitude with both staff and customers. His appearance looked a lot sharper too. He shaved!
Kaori was having a hard time prioritizing during our biggest rush. I feel like this happens with the SA a lot, no matter who they are. So it would be great if servers could find a way to better communicate their needs with the server assistant.
Any VIP's in? Old John (Elizabeth, you might be psychic!), Mark & Liz, Kayo & kiddos, Kayo's friend, Ciara (she's a regular. A robust lady. Always asks for a chair without arms or as she puts it "doesn't hurt her booty")
Comps& Void Detail:
100% recovery for Ebi Fry. Raw in the middle. Remade.
100% recovery for an Ika maki and go go roll that I delivered to the wrong table. Put a rush on a remake and rerung it. So not technically any money lost.
2 SIN
Owner Comp for Kayo
$30 in Kome promo bucks
Void Smoking Sashimi. 86'd
R&M needs: The toilet seat in the larger restroom is coming off the hinges. Probably time for a new one.
More mason jars for smoking sashimi. Not a huge priority but would be nice for next time we run the special.
86'd items/ need more:
Monday AM 11.16.15
Written By:Elizabeth
Between getting payroll done, and office work and delivering the catering order, I totally forgot to write my blog. So the AM numbers will be in the PM blog. Sorry!
Weather: Overcast with rain sprinkles. Mid 70s. Warm. Unpleasant.
Special events?:
Who worked: Johnny CL. Kate, Krystin, Clair. Junko Host, Jason FR, Erika SA
Flow of Business, Cuts and Ticket Times:
Slow to get started but then it remained steady from about noon to one. I was in and out of the office trying to get some work done, but the floor was tame. Jay was the 4th man on the sushi bar and he was really getting a lot of the catering trays completed. The only issue we encountered was with a frozen Saba from the kitchen that pushed B4s ticket to about 30 minutes- it was a regular (Cheer Up Charlies guy) so he was understanding. We took him out a Seaweed salad for him and his guest to nibble while they waited for their food. Other than that, it was a smooth lunch. Cut Clair at 1pm, went 2 on around 1:20 and just Johnny at 1:45.
3 Staff members that stood out (why/how):
-Jason's attitude seemed much better today
-Erika is slowly improving
Any VIP's in?
Tarra and Kelvin, Cheer Ups guy, and John another regular (but not old John) Oh! Old John WAS in yesterday though. Forgot that.
Comps& Void Detail:
Makani.
R&M needs:
86'd items/ need more:
Between getting payroll done, and office work and delivering the catering order, I totally forgot to write my blog. So the AM numbers will be in the PM blog. Sorry!
Weather: Overcast with rain sprinkles. Mid 70s. Warm. Unpleasant.
Special events?:
Who worked: Johnny CL. Kate, Krystin, Clair. Junko Host, Jason FR, Erika SA
Flow of Business, Cuts and Ticket Times:
Slow to get started but then it remained steady from about noon to one. I was in and out of the office trying to get some work done, but the floor was tame. Jay was the 4th man on the sushi bar and he was really getting a lot of the catering trays completed. The only issue we encountered was with a frozen Saba from the kitchen that pushed B4s ticket to about 30 minutes- it was a regular (Cheer Up Charlies guy) so he was understanding. We took him out a Seaweed salad for him and his guest to nibble while they waited for their food. Other than that, it was a smooth lunch. Cut Clair at 1pm, went 2 on around 1:20 and just Johnny at 1:45.
3 Staff members that stood out (why/how):
-Jason's attitude seemed much better today
-Erika is slowly improving
Any VIP's in?
Tarra and Kelvin, Cheer Ups guy, and John another regular (but not old John) Oh! Old John WAS in yesterday though. Forgot that.
Comps& Void Detail:
Makani.
R&M needs:
86'd items/ need more:
Sunday, November 15, 2015
Sunday PM 11/15/15
Written By: Samara
LY Dinner Sales: $3710
Projected Sales : $4357
TY Dinner Sales: $5013
+/- : +17% over LY and +$656 over PS
Dinner Covers: 171
Avg PPA: $29.32
Weather: 60 degrees and lovely
Special events?: East Austin Studio tour
Who worked: Krystin, Sayo, Kate, Dusten, Clair (CL), Hiroe (SA), Jason (FR), Ruthy & Mika (Hosts)
Flow of Business, Cuts and Ticket Times: Long line of people at open. Servers were attentive in helping host seats people as quickly and efficiently as possible. Sushi bar and kitchen were both slammed and a couple of long ticket times to reflect this. 25 minute ticket time for a superstar roll. The table was done with their food and waiting on the roll. I comped 50% recovery and they seemed pleased. Daniel wants servers to address the managers with long tickets times for kitchen items. I understand where he's coming from. Having many people hover over you doesn't make the job any easier.
Went on a 30-40 minute wait almost immediately.
There was a 5:30 reso for 10 adults and 3 babies which were sat in Kate's section (back B's). She seemed bummed that her entire section was being taken up but their tab was over $600. They were very friendly but at the same time needy. Letting her emotions get the best of her, I had to void 12 orders of various sashimi when they were meant to be nigiri. Luckily the mistake was caught before it was made. The party ordered 5 soft serves and this is when we discovered the MACHINE WASN'T TURNED ON. Let's make a note in pre-shift meetings to address this? Again? They ended up being a rush and didn't want to wait for the machine to set up. Kate managed to be in a great mood for the rest of the night.
Dusten's $80 check for A4 mysteriously disappeared. The whole check presenter and everything. I asked the hosts if they had seen it and kept an eye out for it all night. No luck. This sucks.
Wait went up to 45mins-1hour but slowed down around 8:30 when I cut Krystin, cut Ruthy and Sayo at 9, Kate at 9:30.
Specials:
Tsukiji Set 8
Hon Maguro 23
Toro 6
Salmon Collar 3
3 Staff members that stood out (why/how):
Hiroe is a great SA! So much stealth.
Clair is great at multitasking. I really like when she is the closing server.
Mika. It seems like she's getting better...but she still needs constant prompting for every single task. She's not confident in what to do next and doesn't quite grasp the concept of teamwork. At one point, Ruthy mentioned she was trying to seat lots of tables and get off the wait but Mika's priority was to take drink orders for no real reason other than to make a few extra dollars for herself. She sat a 5th person at A8 when they had been eating for over 45 minutes, without consulting management first. I'm honestly frustrated. Hosting with her last night was tiring as I felt like I had to do everything. Ruthy said the same thing about tonight. I think Mika can improve if she really listens...maybe she needs to be taking notes? Maybe she needs to be retrained? I also think it would be beneficial if she didn't work such busy nights. I'm not sure if she can handle the high volume and it's putting a lot of pressure on the other hosts working with her. Help. I want her to improve.
Any VIP's in? Not a one.
Comps& Void Detail:
Void Sauvignon Blanc bottle- 86'd
Void miso soup- missring
Void 5 soft serve- the machine wasn't on
Void 1 Unagi nigiri-Wasn't made
50% Recovery for a superstar roll -long ticket time
Void 12 orders of sashimi- missring, they wanted nigiri. Caught before it was made.
R&M needs: The light on the patio still goes out about once a night.
86'd items/ need more: China Markers!!!
I can't find the wall attachment for the IPAD charger?!
LY Dinner Sales: $3710
Projected Sales : $4357
TY Dinner Sales: $5013
+/- : +17% over LY and +$656 over PS
Dinner Covers: 171
Avg PPA: $29.32
Weather: 60 degrees and lovely
Special events?: East Austin Studio tour
Who worked: Krystin, Sayo, Kate, Dusten, Clair (CL), Hiroe (SA), Jason (FR), Ruthy & Mika (Hosts)
Flow of Business, Cuts and Ticket Times: Long line of people at open. Servers were attentive in helping host seats people as quickly and efficiently as possible. Sushi bar and kitchen were both slammed and a couple of long ticket times to reflect this. 25 minute ticket time for a superstar roll. The table was done with their food and waiting on the roll. I comped 50% recovery and they seemed pleased. Daniel wants servers to address the managers with long tickets times for kitchen items. I understand where he's coming from. Having many people hover over you doesn't make the job any easier.
Went on a 30-40 minute wait almost immediately.
There was a 5:30 reso for 10 adults and 3 babies which were sat in Kate's section (back B's). She seemed bummed that her entire section was being taken up but their tab was over $600. They were very friendly but at the same time needy. Letting her emotions get the best of her, I had to void 12 orders of various sashimi when they were meant to be nigiri. Luckily the mistake was caught before it was made. The party ordered 5 soft serves and this is when we discovered the MACHINE WASN'T TURNED ON. Let's make a note in pre-shift meetings to address this? Again? They ended up being a rush and didn't want to wait for the machine to set up. Kate managed to be in a great mood for the rest of the night.
Dusten's $80 check for A4 mysteriously disappeared. The whole check presenter and everything. I asked the hosts if they had seen it and kept an eye out for it all night. No luck. This sucks.
Wait went up to 45mins-1hour but slowed down around 8:30 when I cut Krystin, cut Ruthy and Sayo at 9, Kate at 9:30.
Specials:
Tsukiji Set 8
Hon Maguro 23
Toro 6
Salmon Collar 3
3 Staff members that stood out (why/how):
Hiroe is a great SA! So much stealth.
Clair is great at multitasking. I really like when she is the closing server.
Mika. It seems like she's getting better...but she still needs constant prompting for every single task. She's not confident in what to do next and doesn't quite grasp the concept of teamwork. At one point, Ruthy mentioned she was trying to seat lots of tables and get off the wait but Mika's priority was to take drink orders for no real reason other than to make a few extra dollars for herself. She sat a 5th person at A8 when they had been eating for over 45 minutes, without consulting management first. I'm honestly frustrated. Hosting with her last night was tiring as I felt like I had to do everything. Ruthy said the same thing about tonight. I think Mika can improve if she really listens...maybe she needs to be taking notes? Maybe she needs to be retrained? I also think it would be beneficial if she didn't work such busy nights. I'm not sure if she can handle the high volume and it's putting a lot of pressure on the other hosts working with her. Help. I want her to improve.
Any VIP's in? Not a one.
Comps& Void Detail:
Void Sauvignon Blanc bottle- 86'd
Void miso soup- missring
Void 5 soft serve- the machine wasn't on
Void 1 Unagi nigiri-Wasn't made
50% Recovery for a superstar roll -long ticket time
Void 12 orders of sashimi- missring, they wanted nigiri. Caught before it was made.
R&M needs: The light on the patio still goes out about once a night.
86'd items/ need more: China Markers!!!
I can't find the wall attachment for the IPAD charger?!
Sunday AM 11.15.15
Written By: Elizabeth
LY Lunch Sales: $2431
Projected Sales : $2814
TY Lunch Sales: $2799
+/- : +15% LY and -$15 PS! So close!!!
Lunch Covers: 150
Avg PPA: $18.66
Previous Days Labor: 14%
Previous Days Comps: 3%
Controllable Comps: 19.39% (big recovery for under quote)
Weather: Overcast. High 60s
Special events?: Wurst Fest. East Side Studio Tours
Who worked: Mandy, Stephanie, Krystin, Camacho CL. Ruthy Host, Jason FR< Erika SA
Flow of Business, Cuts and Ticket Times:
Started off pretty well, filled up around 12:30. Camacho was about 10 minutes late, which could have went badly for him because we had a 6 top reso at noon, but they were incomplete still, so he lucked out. Went on a wait around 12:45, came off the wait around 2 or so. Had a lot of 5 tops walk in, one 6-top. Stayed busy until about 2:30. Cut Krystin around 2:15, and went down to just Camacho at 2:30. Only one more table came in after that. The whole shift was pretty smooth. Full restaurant, but smooth service. Love it when that happens.
Only 1 long ticket time- about 25 minutes for 4 rolls for B1 towards the end of the shift. Not sure what happened but the
The Noon Reso was Johnny Bell who, on the phone, told me to put his reso under "Dosanko Johnny". He's that hippie looking older white dude that always has a hat on, a beard, glasses. He's pretty eccentric. Anyhow, they were understanding to wait for the rest of their party to arrive, he got an Asahi and his wife got the Vermentino (she wanted Pinot Gris, so I opted her for that)- they ended up racking up a pretty big tab with the rest of their party. Glad Camacho was able to wait on them. Nice folks, just a bit odd. That's the story.
3 Staff members that stood out (why/how):
-Camacho was about 10 minutes late. He called to let me know. I didn't write him up since he called and he already was beating himself up over it. He said he thought he had requested off this weekend since he was working the East Side Studio tours. He apologized profusely and promised it wouldn't happen again.
-Jason Clarke was a little attitudy in the kitchen today- I heard this via Daniel. He's been doing well the last few shifts I have had with him, but I guess maybe today he was tired.
-Solid crew. everyone did a great job today. Yes, Erika is getting better.
Any VIP's in?
Shawn Cirkiel (sp.?) and his two kids were in. They are the SWEETEST!!!
Comps& Void Detail:
FNF for an Aburi Hamachi, and Two Avocado Nigiri pieces for Shawn and his kids
Yelp Check in
Makani, etc.
86'd items/ need more:
One last call, I'm going to Ace Mart tomorrow morning for the following items:
Pint glasses
rocks glasses
red wine glasses
French Press
wine stoppers
small forks
Anything else...??? Let me know before 8:30am tomorrow!
LY Lunch Sales: $2431
Projected Sales : $2814
TY Lunch Sales: $2799
+/- : +15% LY and -$15 PS! So close!!!
Lunch Covers: 150
Avg PPA: $18.66
Previous Days Labor: 14%
Previous Days Comps: 3%
Controllable Comps: 19.39% (big recovery for under quote)
Weather: Overcast. High 60s
Special events?: Wurst Fest. East Side Studio Tours
Who worked: Mandy, Stephanie, Krystin, Camacho CL. Ruthy Host, Jason FR< Erika SA
Flow of Business, Cuts and Ticket Times:
Started off pretty well, filled up around 12:30. Camacho was about 10 minutes late, which could have went badly for him because we had a 6 top reso at noon, but they were incomplete still, so he lucked out. Went on a wait around 12:45, came off the wait around 2 or so. Had a lot of 5 tops walk in, one 6-top. Stayed busy until about 2:30. Cut Krystin around 2:15, and went down to just Camacho at 2:30. Only one more table came in after that. The whole shift was pretty smooth. Full restaurant, but smooth service. Love it when that happens.
Only 1 long ticket time- about 25 minutes for 4 rolls for B1 towards the end of the shift. Not sure what happened but the
The Noon Reso was Johnny Bell who, on the phone, told me to put his reso under "Dosanko Johnny". He's that hippie looking older white dude that always has a hat on, a beard, glasses. He's pretty eccentric. Anyhow, they were understanding to wait for the rest of their party to arrive, he got an Asahi and his wife got the Vermentino (she wanted Pinot Gris, so I opted her for that)- they ended up racking up a pretty big tab with the rest of their party. Glad Camacho was able to wait on them. Nice folks, just a bit odd. That's the story.
3 Staff members that stood out (why/how):
-Camacho was about 10 minutes late. He called to let me know. I didn't write him up since he called and he already was beating himself up over it. He said he thought he had requested off this weekend since he was working the East Side Studio tours. He apologized profusely and promised it wouldn't happen again.
-Jason Clarke was a little attitudy in the kitchen today- I heard this via Daniel. He's been doing well the last few shifts I have had with him, but I guess maybe today he was tired.
-Solid crew. everyone did a great job today. Yes, Erika is getting better.
Any VIP's in?
Shawn Cirkiel (sp.?) and his two kids were in. They are the SWEETEST!!!
Comps& Void Detail:
FNF for an Aburi Hamachi, and Two Avocado Nigiri pieces for Shawn and his kids
Yelp Check in
Makani, etc.
86'd items/ need more:
One last call, I'm going to Ace Mart tomorrow morning for the following items:
Pint glasses
rocks glasses
red wine glasses
French Press
wine stoppers
small forks
Anything else...??? Let me know before 8:30am tomorrow!
Saturday, November 14, 2015
Saturday PM 11.14.15
Written By: Elizabeth
LY Dinner Sales: $5791
Projected Sales : $6544
TY Dinner Sales: $6755
+/- : +17% LY and +$211 PS
Dinner Covers: 221
Avg PPA: $30.51
Weather: Chilly, 60s. Kayo is going to try and bring the heaters this weekend.
Special events?: East Side Studio tours
Who worked:Stephanie, Miho, Kate,Clair Dusten CL, Mika/Samara Host, Ruthy CT, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
I would say a typical Saturday with the exception of the walk in large parties we got. First a 9 top walked in (at this point already on a wait) we quoted them an hour. Then an 11 top walked in and we quoted them 1:30- they didn't stick around to wait. We had the 11 top reso at 7pm which had preordered their food (it was for a 16 year olds bday) they were all very well behaved, especially compared to the "children" that were in the party room last night. The 9-top walk in threw us for a loop, and we ended up under quoting several tables. Everyone was very understanding, and most of them only had to wait 15-20 minutes after their quoted time. But one table, B3, ended up waiting almost 45 minutes after their quoted time. We kept in constant communication with them and about 15 minutes before we sat them I spoke with them, let them know I would be sending some food out- I asked if they had any allergies and they said the ladies were gluten free. So I sent them a sunshine roll, poisson cru & a kome viche for being so understanding. The ended up racking up a pretty big tab in the end, so it was worth it and they were very pleased.
The night, otherwise, went smoothly. Samara was struggling with keeping Mika focused, so it was probably a bit rougher at the host stand. But lots of teamwork, especially when it came to bussing tables and putting up glassware. Everyone was on their A game tonight!
That guy, David, who use to own a Thai Food restaurant (or trailer?) came in tonight and sat solo at the sushi bar. He talked to Take on his way out, which gave me a chance to check out his check. He left Dusten $3 on a $33 check. So I hovered around him and on his way out I grabbed him and asked if everything was okay with his service tonight. When he said yes, everything was great, I took the opportunity to say that "generally if service is adequate, it is customary to leave 18% gratuity and we noticed that the last few times he has been in he has only tipped 10% and we were wondering if maybe we were doing something wrong, or had perhaps offended him in anyway.
In short, he said "well, no everything is great every time. I guess I'm just cheap", Furthermore, he went on to say "if I tipped 18-20% every time I came here I would go broke"....
I didn't really know where to go with that. During the entire convo I kept a smile on my face and the conversation directed more towards the "we're just making sure you get the best service" and then it took a swing towards a different direction when he started talking about having owned his own place before, and that he got a promotion at his other job, and so on. I was happy it deterred from the already awkward Tip conversation, and I introduced myself, and he him, and he told me to send my apologies to Dusten, and that when he returns in January he would be sure to adjust hi tip.
The long of the short of it is, though, that his first statement was the most accurate. He is just cheap. That's all there is to it. Plain. And. Simple. Cheap. :-/
Specials:
Geoduck 19
Sanma 2
Hon Maguro 41
Toro 21
Japanese Uni 5
Salmon Collar 4
3 Staff members that stood out (why/how):
A few things:
-Had a good follow up conversation with Samara about Mika, and actually followed up with Mika after her shift. She said she has never really hosted before so it's hard to get use to. She also said that shes not sure if she will be able to stay here if she isn't serving. I reminded her of the conversation we had during her interview and she understood- I also told her in order to move her up we need to see initiative on her end. She said she is going to need to think about it, and she's not sure if she is going to stay or not, because it just may not be financially beneficial if she can't move into serving after 3 months. I told her that the 3 month time line sounds about right, and that even if she did move into serving, should would probably still host on Fri and Sat and then serve on Sundays. So, long story short, it's up in the air.
-Clair was handed some tricky tables tonight. She had Beth Sher (crazy lady who once made Lindsey cry, and who is so manic on the phone with me when she places catering orders...) and then another table at A3 that last time they were in left her barely enough to cover their tab. Then she had a 9 top of Young Asian girls celebrating a birthday. BUT she handled it all in stride and kept a positive attitude the entire time. I was very proud of her.
-On a side note- I've really been trying to focus on being more positive (in both my personal life and at work) and try to not let every little thing bother me. And I felt like tonight my positive attitude was definitely palpable to the rest of the staff and kept everyone's mood lifted by it. I have always been a huge advocate of the mentality that the leader sets the mood of the shift (that being, the manager, or shift leader) and tonight was a prime example of what a positive and happy attitude can do to a staff. All smiles tonight from everyone, despite the challenges of difficult tables.
Any VIP's in?
Ingrid & James (they were so excited to talk about their Tokyo trip!), Ben and Anne Edgerton (Contigo Owner/ Contigo Designer), Brandon Tomlinson
Comps& Void Detail:
FNF for geoduck pieces for Ben & Anne, they really appreciated it.
FNF on the check for Brandon Tomlinson- he was like "you don't have to do this, we don't expect this" and I said "I know, but it's a nice little treat". He was blown away. So sweet those people are!
Voided 2 Asahi Misrings for Ruthy
Voided 2 House Reds for Miho, 86'd.
Recovery ($30) for the table that waited an hour and a half for their table.
R&M needs:
I purchased a new receiver ($300) it's pretty much a newer version of what we had. The best part is, it has BLUETOOTH! So no more wires! It's should connect automatically when you turn it on and the settings are on bluetooth. I think I got the wiring right, I mean, there's sound, so thats good. I just couldn't find a spot to put the top smaller speaker (which I never heard anything coming from it anyway...maybe because it was disconnected) Either way, I'm going to ask Aaron about it and see if he can just swing by tomorrow to take a double check that I put all the wires in the right spot. He has experience with this sort of thing.
86'd items/ need more:
We ran out of The Better Half Sauv Blanc so I put a few bottles of the Jules Taylor in the fridge to hold us over until we get more on Monday. Very similar wine.
We are also out of House Red. It will be in on Tuesday.
Wyclef we have less than one bottle of as well. Same. Tuesday.
LY Dinner Sales: $5791
Projected Sales : $6544
TY Dinner Sales: $6755
+/- : +17% LY and +$211 PS
Dinner Covers: 221
Avg PPA: $30.51
Weather: Chilly, 60s. Kayo is going to try and bring the heaters this weekend.
Special events?: East Side Studio tours
Who worked:Stephanie, Miho, Kate,Clair Dusten CL, Mika/Samara Host, Ruthy CT, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
I would say a typical Saturday with the exception of the walk in large parties we got. First a 9 top walked in (at this point already on a wait) we quoted them an hour. Then an 11 top walked in and we quoted them 1:30- they didn't stick around to wait. We had the 11 top reso at 7pm which had preordered their food (it was for a 16 year olds bday) they were all very well behaved, especially compared to the "children" that were in the party room last night. The 9-top walk in threw us for a loop, and we ended up under quoting several tables. Everyone was very understanding, and most of them only had to wait 15-20 minutes after their quoted time. But one table, B3, ended up waiting almost 45 minutes after their quoted time. We kept in constant communication with them and about 15 minutes before we sat them I spoke with them, let them know I would be sending some food out- I asked if they had any allergies and they said the ladies were gluten free. So I sent them a sunshine roll, poisson cru & a kome viche for being so understanding. The ended up racking up a pretty big tab in the end, so it was worth it and they were very pleased.
The night, otherwise, went smoothly. Samara was struggling with keeping Mika focused, so it was probably a bit rougher at the host stand. But lots of teamwork, especially when it came to bussing tables and putting up glassware. Everyone was on their A game tonight!
That guy, David, who use to own a Thai Food restaurant (or trailer?) came in tonight and sat solo at the sushi bar. He talked to Take on his way out, which gave me a chance to check out his check. He left Dusten $3 on a $33 check. So I hovered around him and on his way out I grabbed him and asked if everything was okay with his service tonight. When he said yes, everything was great, I took the opportunity to say that "generally if service is adequate, it is customary to leave 18% gratuity and we noticed that the last few times he has been in he has only tipped 10% and we were wondering if maybe we were doing something wrong, or had perhaps offended him in anyway.
In short, he said "well, no everything is great every time. I guess I'm just cheap", Furthermore, he went on to say "if I tipped 18-20% every time I came here I would go broke"....
I didn't really know where to go with that. During the entire convo I kept a smile on my face and the conversation directed more towards the "we're just making sure you get the best service" and then it took a swing towards a different direction when he started talking about having owned his own place before, and that he got a promotion at his other job, and so on. I was happy it deterred from the already awkward Tip conversation, and I introduced myself, and he him, and he told me to send my apologies to Dusten, and that when he returns in January he would be sure to adjust hi tip.
The long of the short of it is, though, that his first statement was the most accurate. He is just cheap. That's all there is to it. Plain. And. Simple. Cheap. :-/
Specials:
Geoduck 19
Sanma 2
Hon Maguro 41
Toro 21
Japanese Uni 5
Salmon Collar 4
3 Staff members that stood out (why/how):
A few things:
-Had a good follow up conversation with Samara about Mika, and actually followed up with Mika after her shift. She said she has never really hosted before so it's hard to get use to. She also said that shes not sure if she will be able to stay here if she isn't serving. I reminded her of the conversation we had during her interview and she understood- I also told her in order to move her up we need to see initiative on her end. She said she is going to need to think about it, and she's not sure if she is going to stay or not, because it just may not be financially beneficial if she can't move into serving after 3 months. I told her that the 3 month time line sounds about right, and that even if she did move into serving, should would probably still host on Fri and Sat and then serve on Sundays. So, long story short, it's up in the air.
-Clair was handed some tricky tables tonight. She had Beth Sher (crazy lady who once made Lindsey cry, and who is so manic on the phone with me when she places catering orders...) and then another table at A3 that last time they were in left her barely enough to cover their tab. Then she had a 9 top of Young Asian girls celebrating a birthday. BUT she handled it all in stride and kept a positive attitude the entire time. I was very proud of her.
-On a side note- I've really been trying to focus on being more positive (in both my personal life and at work) and try to not let every little thing bother me. And I felt like tonight my positive attitude was definitely palpable to the rest of the staff and kept everyone's mood lifted by it. I have always been a huge advocate of the mentality that the leader sets the mood of the shift (that being, the manager, or shift leader) and tonight was a prime example of what a positive and happy attitude can do to a staff. All smiles tonight from everyone, despite the challenges of difficult tables.
Any VIP's in?
Ingrid & James (they were so excited to talk about their Tokyo trip!), Ben and Anne Edgerton (Contigo Owner/ Contigo Designer), Brandon Tomlinson
Comps& Void Detail:
FNF for geoduck pieces for Ben & Anne, they really appreciated it.
FNF on the check for Brandon Tomlinson- he was like "you don't have to do this, we don't expect this" and I said "I know, but it's a nice little treat". He was blown away. So sweet those people are!
Voided 2 Asahi Misrings for Ruthy
Voided 2 House Reds for Miho, 86'd.
Recovery ($30) for the table that waited an hour and a half for their table.
R&M needs:
I purchased a new receiver ($300) it's pretty much a newer version of what we had. The best part is, it has BLUETOOTH! So no more wires! It's should connect automatically when you turn it on and the settings are on bluetooth. I think I got the wiring right, I mean, there's sound, so thats good. I just couldn't find a spot to put the top smaller speaker (which I never heard anything coming from it anyway...maybe because it was disconnected) Either way, I'm going to ask Aaron about it and see if he can just swing by tomorrow to take a double check that I put all the wires in the right spot. He has experience with this sort of thing.
86'd items/ need more:
We ran out of The Better Half Sauv Blanc so I put a few bottles of the Jules Taylor in the fridge to hold us over until we get more on Monday. Very similar wine.
We are also out of House Red. It will be in on Tuesday.
Wyclef we have less than one bottle of as well. Same. Tuesday.
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