Sunday AM 1/11/15

Written By: Scott

LY Lunch Sales: 1731
Projected Sales : 2283
TY Lunch Sales: 2913
+/- : +$630 PS and +68% LY
Lunch Covers: 176
Avg PPA: 16.55


Previous Days Labor: 16%

Previous Days Comps: 80.94
Controllable Comps: 7.51

Weather: Freakin' beautiful!!!  High of 72 and clear skies.  Can't wait to get out there

Special events?: Austin Film Fest/BBQ Fest


Who worked:Mandy, Joel, Grace, Stephanie, Erika (SA), Ruthy (host), Mika (Host Training) and Kaori (FR)

Flow of Business, Cuts and Ticket Times: Today we got hit hard and fast.  Some servers struggled to keep up but found their groove midway through the rush.  We were on a wait by 11:45.  Stayed on a consistent 30 minute wait until 2.  Cut Joel at that time and Mandy at 2:30.  Stayed 2 on until the end.  I noticed all through lunch today pretty horrible table maintenance.  Empty waters and dirty plates stacked on the table.  I know that this is partly SA duties but it's not their number 1 responsibility.
25 minute ticket time on Soba Salad.  Bento box on same ticket went out way before.  Offered $10 Kome bucks and apologized.  They were very appreciative of the gesture
Also, an issue with B7 in the beginning. Mandy brought to my attention that all their food from the kitchen came out very staggered.  Several minutes between each item.  A tofu steak came up and sat in the kitchen until it died while she was waiting for a ramen and bento box to be completed.  The table didn't notice as far as I know.  I checked with them and they said everything was great.



3 Staff members that stood out (why/how):
Joel waited on Samara this afternoon and gave terrible service.  Was really slow and not very friendly.  Dropped the check without a discount and when asked about it stated, "It's in the computer."  She never received the actual check with the discount.  That's really strange. Samara said this is the 3rd time that he has taken care of her and it's been like this every time. I really hope he's not like this to other guests.  Sorry Samara!
Ruthy and Mika did a great job running the floor today and Erika was quick to bus and reset tables.  Mandy helped a lot by running food.

Any VIP's in?
Kenny
I don't know her name but an older lady, maybe Italian.  She has crazy black curly hair.  Long in the back/sticks up on top. Maybe I don't know her from here.... She's super sweet.
Drew and Fam
Samara and friend
Dusten alone.... ;(

Comps& Void Detail:
Owner comp for Take
voided a Sopporo for Joel.  Wasn't made.  Meant Asahi
Voided Curry w/ebi fry.  Low on curry for staff
Emp Day Off for Drew, Samara, and Dusten
2 Yelp Softserve


R&M needs:

86'd items/ need more: Chicken for Yakitori and Karage at end of shift. There was still enough for a couple of orders.  Daniel sent message to pick up chicken from HEB