LY Dinner Sales: $6162
Projected Sales : $6355
TY Dinner Sales: $5896
+/- : -4% LY and -$459 PS
Dinner Covers: 207
Avg PPA: $28.48
Weather: Drastic drop in temperature. This morning it was 70. Tonight it got into the low 40s, which really impacted business.
Special events?: Day after Thanksgiving
Who worked: Johnny, Jason, Lindsey, Sophia, Dusten CL. Samara Host TR Miriam. Grace host. Ruthy CT. Jason FR, John SA
Flow of Business, Cuts and Ticket Times:
Pretty slow Friday, as expected. I surmised that we would go on short spurts of a wait, but never have more then 5 parties waiting at a time, and wait times would only be 20-30 minutes. And I was right! It was a sleepy Friday. Lots of large parties, however. Lots of 5 tops and mostly 4 tops. Had plenty of two tops open all night. Went on the first small wait around 6pm because we had a 5, 4, 5, 4 walk in during a full house (except for sushi bar). So the night was steady up until about 9:30 when it died down. Cut Jason and Lindsey, then cut Johnny at around 10. Cut John (SA) at 10:30 and Grace at 10:45
Only a few hiccups tonight:
S1-2 ordered 6 rolls from Dusten. Dusten repeated it back to them and even commented on the number of rolls they had. Chill was working Zero-ban and actually overheard the entire thing. When Toshisan tried to deliver 3 rolls to them they said they didn't order them. When Dusten addressed it with them (I was right there) they said the only ordered 2 rolls. He went over their order with them again and they swore they only ordered the Tarantula and the Love for Sale. They said they never even ordered any of the other rolls mentioned. It was bizarre. because that's two witness' that heard them order it. I was able to cancel them and we were able to reuse the other rolls, but it was a strange thing. And I wasn't about to argue with them. Perception is reality, right? Ugh. Right.
Vivian and Erik were in- there was a mix up with Sophia not hearing her ask for Age-dashi, and then there was an issue with a lost ticket for a side Kimchi. Sophia was ultra-apologetic, and they were understanding. No harm no foul. But Vivian did mention that it happened last time too. Odd.
I brought out my gold stars for the Gift Card contest. So now when ever anyone sells a gift card you can give them a gold star on the gift card tracking sheet posted in the service station
Also, I had an idea tonight: What if we do a monthly raffle for prizes. And to be entered in a staff member needs to nominate each other for exceptional work. They write the name of another staff member on a piece of paper and drop it into a fishbowl. Every month at the staff meeting, we pick a name from the bowl and award that person with a prize. That's the gist of it. We can go over more in detail and maybe start it in January.
Specials:
Salmon Collar 2
Hamachi Collar 5
Hon Maguro 23
Geoduck 12
Duck./fois 24
3 Staff members that stood out (why/how):
-Miriam seemed to pick up quick for her first night of training.
-I bought Ruthy dinner because her cocktail shift only amounted to $170 in sales. But she was upbeat the entire night and never once asked to leave because it was slow. I love her attitude. Can do anything!
-Grace hosted tonight because Cindy was out of town. Also a great attitude.
Any VIP's in?
Rachel and Carlos!!
Vivian and Erik
Brian (Contigo Exec.Chef)
Maryellen, Ben, and the kids: Andrew & Madeline. For Madeline's 8th Birthday!
Comps& Void Detail:
Voided a fat samuri, table ordered it from me then told Sophia to cancel it.
Voided 4 rolls on S2- they ordered them then said they didn't. (see above)
FNF for 4 pieces for Brian, Executive Chef at Contigo
FNF for Lindsey's husband, Dan
FNF for Chill's girlfriend
Emp Kome Bucks for Ruthy and Grace
Bday dessert for lil' Madeline
Void Sunshine roll, guest changed mind.
Kitchen Error Escolar that was cold and "over cooked"
Kit. Error on a side Kimchi- it was rung in but Jason said he never got a ticket for it.
R&M needs:
The booster seats don't fit on the more slender dining room chairs. They only fit on the ones with arms on them. Don't know what to do about that-
What about something like this?
or this:
because the base is smaller it might fit on the chair better than the wider bottom of our current boosters?
Any ideas.??
86'd items/ need more:
I ordered more crayons for kids menus and more printer paper for office printer.
base smaller booster should work,,, i think. I do not think most parents will like the foot idea though.
ReplyDeleteAlso, when any new staffs start to work, please make sure to know who is Take or Kayo and such.... last night one of my friend called and asked if Take worked and told she does not know who Take was.....( then she said she was able to talk to someone who gave her better information about the wait but she decided not to ask about Take anyway...) but they came in anyway, but their experience would be different if they could see Take, since the last time they tried to come in it was the day we had deep clean and they could not come in. At the end she texted me this morning food and service was great as usual. So it is good, but I would like to have everyone on the floor has basic information about the restaurant before starting.
I'm sorry, I actually did go over the new hire packet with her, which clearly states who the owners are. Perhaps she didn't retain it. I apologize.
ReplyDeleteAlso, the propane should be here today or Monday for the heaters. I ordered it but they were behind because of the holiday, which I think I mentioned in my Manager Meeting notes.
Thank you Elizabeth, I guess our names are not something easy to remember anyway, just please let her know next time she can reply saying " please hold" instead of "who is Take?" I'm sure she is still learning. Thanks! :)
ReplyDelete