Sunday PM 11/15/15

Written By: Samara

LY Dinner Sales: $3710
Projected Sales : $4357
TY Dinner Sales: $5013
+/- :  +17% over LY and +$656 over PS
Dinner Covers: 171
Avg PPA: $29.32


Weather: 60 degrees and lovely

Special events?: East Austin Studio tour


Who worked: Krystin, Sayo, Kate, Dusten, Clair (CL), Hiroe (SA), Jason (FR), Ruthy & Mika (Hosts)

Flow of Business, Cuts and Ticket Times: Long line of people at open. Servers were attentive in helping host seats people as quickly and efficiently as possible. Sushi bar and kitchen were both slammed and a couple of long ticket times to reflect this. 25 minute ticket time for a superstar roll. The table was done with their food and waiting on the roll. I comped 50% recovery and they seemed pleased. Daniel wants servers to address the managers with long tickets times for kitchen items. I understand where he's coming from. Having many people hover over you doesn't make the job any easier.

Went on a 30-40 minute wait almost immediately.

There was a 5:30 reso for 10 adults and 3 babies which were sat in Kate's section (back B's). She seemed bummed that her entire section was being taken up but their tab was over $600. They were very friendly but at the same time needy. Letting her emotions get the best of her, I had to void 12 orders of various sashimi when they were meant to be nigiri. Luckily the mistake was caught before it was made. The party ordered 5 soft serves and this is when we discovered the MACHINE WASN'T TURNED ON. Let's make a note in pre-shift meetings to address this? Again? They ended up being a rush and didn't want to wait for the machine to set up. Kate managed to be in a great mood for the rest of the night.

Dusten's $80 check for A4 mysteriously disappeared. The whole check presenter and everything. I asked the hosts if they had seen it and kept an eye out for it all night. No luck. This sucks.

Wait went up to 45mins-1hour but slowed down around 8:30 when I cut Krystin, cut Ruthy and Sayo at 9, Kate at 9:30.

Specials:
Tsukiji Set 8
Hon Maguro 23
Toro 6
Salmon Collar  3

3 Staff members that stood out (why/how):

Hiroe is a great SA! So much stealth.

Clair is great at multitasking. I really like when she is the closing server.

Mika. It seems like she's getting better...but she still needs constant prompting for every single task. She's not confident in what to do next and doesn't quite grasp the concept of teamwork. At one point, Ruthy mentioned she was trying to seat lots of tables and get off the wait but Mika's priority was to take drink orders for no real reason other than to make a few extra dollars for herself. She sat a 5th person at A8 when they had been eating for over 45 minutes, without consulting management first. I'm honestly frustrated. Hosting with her last night was tiring as I felt like I had to do everything. Ruthy said the same thing about tonight. I think Mika can improve if she really listens...maybe she needs to be taking notes? Maybe she needs to be retrained?  I also think it would be beneficial if she didn't work such busy nights. I'm not sure if she can handle the high volume and it's putting a lot of pressure on the other hosts working with her. Help. I want her to improve.

Any VIP's in? Not a one.

Comps& Void Detail:
Void Sauvignon Blanc bottle- 86'd
Void miso soup- missring
Void 5 soft serve- the machine wasn't on
Void 1 Unagi nigiri-Wasn't made
50% Recovery for a superstar roll -long ticket time
Void 12 orders of sashimi- missring, they wanted nigiri. Caught before it was made.

R&M needs: The light on the patio still goes out about once a night.

86'd items/ need more: China Markers!!!

I can't find the wall attachment for the IPAD charger?!