Written By: Dusten
LY Lunch Sales: 2438
Projected Sales : NA
TY Lunch Sales: 1974
+/- : -19% under LY
Lunch Covers: 109
Avg PPA: 18.11
LY Dinner Sales: 5279
Projected Sales : NA
TY Dinner Sales: 5137
+/- : -3% under LY
Dinner Covers: 199
Avg PPA: 25.81
Previous Days Labor: 21%, I noticed another $180 in manager wages. That may not be accurate? I know Chelsea worked dinner, but I doubt she made out better than the servers.
Previous Days Comps: 4.38%
Controllable Comps: 0%
Weather: 90's
Special events?:
Who worked: Lunch:Lindsey, Sayo, Grace Johnny CL, Taylor SA, John H and Hiroe FR
Dinner: Sayo picked up for Lindsey, Kelly, Mandy, Ruthy, Sophia CL, Chloe, Tori and Hatha at the host stand, Will SA and John FR
Flow of Business, Cuts and Ticket Times: Lunch was steady. We stayed full most of the shift. Things started to lighten up around 1:15pm so I cut Grace then. We had a eoman call wanting to bring an 11-top in around 1:30 but they nevr showed. I cut Lindsey at 1:40pm and then Sayo at 1:45pm. Sayo had a table, A6 wait over 30 minutes for 3 nigiri pieces. Their other party members were paying out and leaving as I brought them their food. It seemed like they were doing a la carte ordering during lunch which can be risky. The woman didn't seem to mind however.
Dinner was steady. We weren't on a long wait but a few parties waiting at a time for most of the night. The three girls seemed to handle the stand very well, although no one seemed to be cocktailing. At the same time I didn't see any customers asking for drinks either. Honestly with all of them so new, I think their main focus should be quote times and keeping the list and seating organized anyways. Things were running quite smoothly until about 9:05 when we couldn't run any credit cards. The problem seems to be with Vantiv aka Mercury Services, and certainly not our problem only. Still it made for some hectic phone calls and servers panicking slightly as they tried to close out their checks. We took the CC processing offline so we didn't have to hand write receipts and can hopefully catch up on aqll that later. Mercury Services isn't taking calls as of press time. Sorry Leary. That's why you got two bottles of whisky.
Had a customer tell me that service tonight was "terrible." I was surprised as he was in Sophia's section and asked him to elaborate. He told me he had waited 15 minutes to close out his check. I looked at the ticket and a whole 7 minutes had passed since his check was printed. I apologized to him and thanked him for his feedback. Sayo immediately came up to tell me what a miserable and inconsolable person he was, and he wasn't even in her section.
Specials: 5 katsu specials
3 Staff members that stood out (why/how): Lot's of people are getting sick. It is really gross actually. Kelly has been sick for nearly two weeks. Lindsey looked like hell this morning and got Sayo to cover for her tonight. Just a bug that seems to be passing around and no one to cover shifts while people recover.
I knocked over a glass of water while bussing early during dinner. Kelly came with two fresh clean towels. I asked her to grab one of the towels we'd already been using. She protested and I insited. I just rang out the rag, used it to mop the remaining moisture off the glass. I later asked Kelly is she'd heard the part of the meeting about not using too many towels, particularly brand new ones to clean messes off the floor and such. She replied, "I didn't think..." and that was what I figured. I gave her the middle B's and she ended up with a large party, plus Take, Kayo, Yellow and Pink in her section. It was definitely a stress test for her. She will NOT ask for help! She seemed to do okay, but I was careful not to give her too much beyond that until I knew she was good.
Any VIP's in? I recognized no one from lunch.
Dinner, Barron- our web designer. My friend Victor Fuentes. Take and Kayo with Yellow and Pink. Yellow is officially an Austin resident, and was also celebrating his birthday.
Comps& Void Detail: void 1 parfait 86'd.
Rock and roll comped. Kitchen error. Honestly I wasn't sure what the issue was here. I know Drew talked to Leary about it just after it happened.
Owner Comp for Barron. -$106
Owner Comp for Take and Kayo
$15 Kome bucks
R&M needs: Scott mentioned wanting to get a digital probe thermometer for checking temps on items in the low boy. He said the technician that looked at the low boy recently remarked that
86'd items/ need more: parfait
Thursday, June 30, 2016
Wednesday AM Recap 6/29/16
Written By: Leary
LY Lunch Sales: $1743
Projected Sales : $1902 (+$227)
TY Lunch Sales: $2129
+/- : +22%, +$527
Lunch Covers: 115
Avg PPA: $18.51
Previous Days Labor: 17%
Previous Days Comps: 7.15% (several emp day offs, training meals, and kome bucks)
Controllable Comps: 0%
Weather: Hot & Humid
Special events?:
Who worked:
Naoto, Kelly, Lindsey, Johnny Cl, John training Hatha H, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was another mellow lunch shift. Slow until about noon. The restaurant mostly filled up except a couple of spots at the sushi bar, and had a 7-top walk in. Never went on a real wait. Just a table here or there. Slowed down by 115, and then trickled off. Only had a few more tables walk in the last 30 minutes. Went 2 on at 115. Sales were still decent.
-Had a lady take one bite of her curry and send it back to Naoto. Not what she was expecting, and had rolls instead.
-Tara, one of our lunch regulars sent back her salmon nigiri because there was tendon in one. Last time she was in she asked about the salmon maki roll not tasting the same. I told her we used a different cut of the salmon for rolls, and she was satisfied with that answer. I talked to Take today about how it seems the Chilean Salmon has been tasting different and getting weird feedback. He said he was going to make some spooky rolls for the staff to try tonight, and get some feedback.
3 Staff members that stood out (why/how):
Any VIP's in?
Kelvin & Tara
Comps& Void Detail:
-DNL Curry
-DNL Salmon Nigiri for Tara.
R&M needs:
Called Autochlor about getting more sanitizer delivered tomorrow morning. This is the second time I've had to call this month. They are coming in for their monthly service next Wedesday, and will be increasing our sanitizer par as well as making sure the machine is distributing the proper amount.
Scott told me one of the coolers is running a high temperature. He will call out Hill refrigeration tomorrow morning.
86'd items/ need more:
LY Lunch Sales: $1743
Projected Sales : $1902 (+$227)
TY Lunch Sales: $2129
+/- : +22%, +$527
Lunch Covers: 115
Avg PPA: $18.51
Previous Days Labor: 17%
Previous Days Comps: 7.15% (several emp day offs, training meals, and kome bucks)
Controllable Comps: 0%
Weather: Hot & Humid
Special events?:
Who worked:
Naoto, Kelly, Lindsey, Johnny Cl, John training Hatha H, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was another mellow lunch shift. Slow until about noon. The restaurant mostly filled up except a couple of spots at the sushi bar, and had a 7-top walk in. Never went on a real wait. Just a table here or there. Slowed down by 115, and then trickled off. Only had a few more tables walk in the last 30 minutes. Went 2 on at 115. Sales were still decent.
-Had a lady take one bite of her curry and send it back to Naoto. Not what she was expecting, and had rolls instead.
-Tara, one of our lunch regulars sent back her salmon nigiri because there was tendon in one. Last time she was in she asked about the salmon maki roll not tasting the same. I told her we used a different cut of the salmon for rolls, and she was satisfied with that answer. I talked to Take today about how it seems the Chilean Salmon has been tasting different and getting weird feedback. He said he was going to make some spooky rolls for the staff to try tonight, and get some feedback.
3 Staff members that stood out (why/how):
Any VIP's in?
Kelvin & Tara
Comps& Void Detail:
-DNL Curry
-DNL Salmon Nigiri for Tara.
R&M needs:
Called Autochlor about getting more sanitizer delivered tomorrow morning. This is the second time I've had to call this month. They are coming in for their monthly service next Wedesday, and will be increasing our sanitizer par as well as making sure the machine is distributing the proper amount.
Scott told me one of the coolers is running a high temperature. He will call out Hill refrigeration tomorrow morning.
86'd items/ need more:
Wednesday, June 29, 2016
Written By: Chelsea
LY Dinner Sales: $5068
Projected Sales : $5120 (+$475)
TY Dinner Sales: $5595
+/- : +10%, +$527
Dinner Covers: 202
Avg PPA: $27.70
Weather: Hot and humid
Special events?:
Who worked: Grace, Mandy, Naoto, Krystin, and Sophia CL. John H, Chloe training Hatha on H as well.
Flow of Business, Cuts and Ticket Times:
Slow but steady start, went on a small wait around 6:40 that cleared up by 7:15, but it came back around 7:40. 20 minute wait at first but grew to 45 mins, stayed around there until 9:20. Cut Krystin at 9:20 as well as Host 1 + trainee. Cut Naoto at 9:40. Pretty smooth night, no long ticket times. One table seemed to have an issue with Tenzaru Udon, but didn’t mention it to Grace until they were closing their check while at the host stand. When asked what was wrong with it, they made a face at her and said that they had "had better" but didn't elaborate on that.
Specials:
Snow Crab 23
Tsubugai 11
3 Staff members that stood out (why/how): Hatha seems to be catching on and gaining confidence. Still a little quiet and shy, but I can see her coming out of her shell.
Any VIP's in? Ben and Danny (sushi bar regulars)
Comps& Void Detail: Voided 2 spkling rose for Naoto as well, accidental misring when he meant the le pive. Training meal for Hatha.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5068
Projected Sales : $5120 (+$475)
TY Dinner Sales: $5595
+/- : +10%, +$527
Dinner Covers: 202
Avg PPA: $27.70
Weather: Hot and humid
Special events?:
Who worked: Grace, Mandy, Naoto, Krystin, and Sophia CL. John H, Chloe training Hatha on H as well.
Flow of Business, Cuts and Ticket Times:
Slow but steady start, went on a small wait around 6:40 that cleared up by 7:15, but it came back around 7:40. 20 minute wait at first but grew to 45 mins, stayed around there until 9:20. Cut Krystin at 9:20 as well as Host 1 + trainee. Cut Naoto at 9:40. Pretty smooth night, no long ticket times. One table seemed to have an issue with Tenzaru Udon, but didn’t mention it to Grace until they were closing their check while at the host stand. When asked what was wrong with it, they made a face at her and said that they had "had better" but didn't elaborate on that.
Specials:
Snow Crab 23
Tsubugai 11
3 Staff members that stood out (why/how): Hatha seems to be catching on and gaining confidence. Still a little quiet and shy, but I can see her coming out of her shell.
Any VIP's in? Ben and Danny (sushi bar regulars)
Comps& Void Detail: Voided 2 spkling rose for Naoto as well, accidental misring when he meant the le pive. Training meal for Hatha.
R&M needs:
86'd items/ need more:
Tuesday Recap 6/28/16
Written By: Leary
LY Lunch Sales: $1862
Projected Sales : $2021 (-$116.19)
TY Lunch Sales: $1905
+/- : +2%, +$42.81
Lunch Covers: 106
Avg PPA: $17.97
LY Dinner Sales: $3799
Projected Sales : $5200(+$184)
TY Dinner Sales: $5384
+/- : +42%, +$1585
Dinner Covers: 179
Avg PPA: $30.08
Previous Days Labor: 12%
Previous Days Comps: 4.69%
Controllable Comps: 7.83%
Weather: Hot and overcast in the morning, rainstorm in the evening, cleared up in the evening
Special events?:
Who worked:
Lunch: Lindsey, Kelly, Sayo, Johnny Cl, John H, Taylor FR, Will SA
Dinner: Lindsey, Kelly, Krystin, Ruthy, Clair Cl, JohnH, Hatha trained with Chloe H, Hiroe FR, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a pretty mellow lunch. Filled up around 1230, but only had a couple tables on the wait all day. Party room was sat once with a 5-top once. It was steady but it started to die off by 110. People were mainly eating sushi, which pushed times a little bit. There were as few tables being impatient which made the servers impatient. I ran all the impatient folks food, but when I looked at the longest ticket time it was 23 minutes. Just impatient customers they don't realize that sushi takes time. No one was upset once they got their food. No comps. voided 1 roll.
Dinner was a really slow start. We had a pretty good size storm roll in around 4pm. The lights were flickering which had me nervous, and power went out down the street, but luckily we were spared. The storm was clearing by 6, but business didn't really get off the ground until 730. We got up to a 30 minute wait by 8. John cock-tailed while Chloe trained Hatha at the host stand. Everything ran pretty smoothly. It started to die off by 9, and I thought that would die off like most the nights have. I went 3 on (thank goodness not 2) and cut first host. We got hit with a pretty big late pop, and went back on wait. Everyone pitched to get through it and we were fine. Ticket times were solid. The food coming out of the kitchen looked really good tonight.
So many out-of-towners the past few days. June is a vacation month, and it seems like Austin and Kome are destination spots. Lots of tables visiting and telling me that their hotel, cab driver, or friend recommended Kome. Really great to have such awesome local support.
Specials:
3 Staff members that stood out (why/how):
-Hatha spent a lot of time on the ipad, and seemed to do really well. Extremely comfortable with customers. Just needs to work on quote times. I changed her schedule to finish her trains early so she could host Saturday morning. I think she'll be fine by then with a little guidance from Dusten.
-Hired a new support person today. He has host, bussing, and food running experience with completely open availability (thank god). Also, tends to stay at jobs for several years which seems to be a rarity these days. He's a graduate student, has taught around the world, a semi-regular of Kome, and will be traveling to Japan this winter. I really hope he works out because on paper he is perfect!
Any VIP's in?
Comps& Void Detail:
-Emp day off for Emily from Daruma
-Emp day off for Sophia & Naoto
-Training meals
-Voided a couple of misrings
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1862
Projected Sales : $2021 (-$116.19)
TY Lunch Sales: $1905
+/- : +2%, +$42.81
Lunch Covers: 106
Avg PPA: $17.97
LY Dinner Sales: $3799
Projected Sales : $5200(+$184)
TY Dinner Sales: $5384
+/- : +42%, +$1585
Dinner Covers: 179
Avg PPA: $30.08
Previous Days Labor: 12%
Previous Days Comps: 4.69%
Controllable Comps: 7.83%
Weather: Hot and overcast in the morning, rainstorm in the evening, cleared up in the evening
Special events?:
Who worked:
Lunch: Lindsey, Kelly, Sayo, Johnny Cl, John H, Taylor FR, Will SA
Dinner: Lindsey, Kelly, Krystin, Ruthy, Clair Cl, JohnH, Hatha trained with Chloe H, Hiroe FR, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a pretty mellow lunch. Filled up around 1230, but only had a couple tables on the wait all day. Party room was sat once with a 5-top once. It was steady but it started to die off by 110. People were mainly eating sushi, which pushed times a little bit. There were as few tables being impatient which made the servers impatient. I ran all the impatient folks food, but when I looked at the longest ticket time it was 23 minutes. Just impatient customers they don't realize that sushi takes time. No one was upset once they got their food. No comps. voided 1 roll.
Dinner was a really slow start. We had a pretty good size storm roll in around 4pm. The lights were flickering which had me nervous, and power went out down the street, but luckily we were spared. The storm was clearing by 6, but business didn't really get off the ground until 730. We got up to a 30 minute wait by 8. John cock-tailed while Chloe trained Hatha at the host stand. Everything ran pretty smoothly. It started to die off by 9, and I thought that would die off like most the nights have. I went 3 on (thank goodness not 2) and cut first host. We got hit with a pretty big late pop, and went back on wait. Everyone pitched to get through it and we were fine. Ticket times were solid. The food coming out of the kitchen looked really good tonight.
So many out-of-towners the past few days. June is a vacation month, and it seems like Austin and Kome are destination spots. Lots of tables visiting and telling me that their hotel, cab driver, or friend recommended Kome. Really great to have such awesome local support.
Specials:
3 Staff members that stood out (why/how):
-Hatha spent a lot of time on the ipad, and seemed to do really well. Extremely comfortable with customers. Just needs to work on quote times. I changed her schedule to finish her trains early so she could host Saturday morning. I think she'll be fine by then with a little guidance from Dusten.
-Hired a new support person today. He has host, bussing, and food running experience with completely open availability (thank god). Also, tends to stay at jobs for several years which seems to be a rarity these days. He's a graduate student, has taught around the world, a semi-regular of Kome, and will be traveling to Japan this winter. I really hope he works out because on paper he is perfect!
Any VIP's in?
Comps& Void Detail:
-Emp day off for Emily from Daruma
-Emp day off for Sophia & Naoto
-Training meals
-Voided a couple of misrings
R&M needs:
86'd items/ need more:
Monday, June 27, 2016
Monday Recap 6/27
Written By: Leary
LY Lunch Sales: $1788
Projected Sales : $2100 (-$84)
TY Lunch Sales: $2052
+/- : +15%, +$264
Lunch Covers: 112
Avg PPA:$18.32
LY Dinner Sales: $4622
Projected Sales : $4260 (+$842)
TY Dinner Sales: $5102
+/- : +10%, +$480.50
Dinner Covers: 181
Avg PPA: $28.19
Previous Days Labor: 15%
Previous Days Comps: 3.75%
Controllable Comps: 0%
Weather: Hot & Humid
Special events?:
Who worked:
Lunch: Sayo, Lindsey, Krystin, Johnny Cl, Chloe H, Hiroe FR, Will SA
Dinner: Sayo, Grace, Ruthy, Clair Cl, Chelsea training Hatha H, John H, Kaori FR, Will SA
Flow of Business, Cuts and Ticket Times:
Lunch was steady but not crazy. Filled up around 12:45, and went on a small. No real issues. Ticket times were solid, and no comps.
Dinner started off a little hectic. Miriam no-called, no-showed. Apparently she was trying to switch in-times with Chelsea, and get John to pick up so she knew she worked. Called several times and left a message, but she never got back to me. So that's that. Also, we were 4 on so no 5 o'clock. Of course it was the busiest start to happy hour I worked so far. We had about 10 tables walk in the first 15 minutes. Sayo & Grace handled it like champs. Once the 530 support and servers came in, everyone helped out and got us quickly caught up. Called John and he agreed to come to host, but couldn't get here until 6. The rest of the night ran smoothly. Ticket times were decent. Steve was a little slow on rolls, but he's really new and I'm sure he'll get faster. It didn't cause any problems. Just made the servers a little impatient. We hit a wait by 630 but had open seat at the bar. One of those nights where people weren't wanting to sit there. Slowed down early and were off the wait by 830. Cut Sayo since she was a double, and gave Clair the back Bs so she could make some money. Cut John as well at 830. Stayed steady until 920 and then cut Grace. Pretty smooth considering the start. Had to comp 2 Snow Crab Nigiris because of hair in rice ball, but the couple was extremely understanding.
Specials:
Snow Crab- 25
Japanese Uni- 24
Hirame-6
Farm Salad- 4
3 Staff members that stood out (why/how):
-Miriam no-showed
-Chloe put in her notice. She got a job working for a farm in Oregon.
-John coming to the rescue
Looking ahead I got most of Miriam's shifts covered this week. Trying to get Cindy's shifts covered. Have some interviews tomorrow. I will be rewriting the schedule for the next couple of weeks. Also will be re-writing server's schedule. There are too many house shifts open in the coming weeks.
Any VIP's in?
-Ransom without David
-Dan Williams
Comps& Void Detail:
-Comped 2 pieces of Snow Crab Nigiri Recovery because a hair was wrapped in the rice ball
-Training Meals for Chelsea & Hatha
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1788
Projected Sales : $2100 (-$84)
TY Lunch Sales: $2052
+/- : +15%, +$264
Lunch Covers: 112
Avg PPA:$18.32
LY Dinner Sales: $4622
Projected Sales : $4260 (+$842)
TY Dinner Sales: $5102
+/- : +10%, +$480.50
Dinner Covers: 181
Avg PPA: $28.19
Previous Days Labor: 15%
Previous Days Comps: 3.75%
Controllable Comps: 0%
Weather: Hot & Humid
Special events?:
Who worked:
Lunch: Sayo, Lindsey, Krystin, Johnny Cl, Chloe H, Hiroe FR, Will SA
Dinner: Sayo, Grace, Ruthy, Clair Cl, Chelsea training Hatha H, John H, Kaori FR, Will SA
Flow of Business, Cuts and Ticket Times:
Lunch was steady but not crazy. Filled up around 12:45, and went on a small. No real issues. Ticket times were solid, and no comps.
Dinner started off a little hectic. Miriam no-called, no-showed. Apparently she was trying to switch in-times with Chelsea, and get John to pick up so she knew she worked. Called several times and left a message, but she never got back to me. So that's that. Also, we were 4 on so no 5 o'clock. Of course it was the busiest start to happy hour I worked so far. We had about 10 tables walk in the first 15 minutes. Sayo & Grace handled it like champs. Once the 530 support and servers came in, everyone helped out and got us quickly caught up. Called John and he agreed to come to host, but couldn't get here until 6. The rest of the night ran smoothly. Ticket times were decent. Steve was a little slow on rolls, but he's really new and I'm sure he'll get faster. It didn't cause any problems. Just made the servers a little impatient. We hit a wait by 630 but had open seat at the bar. One of those nights where people weren't wanting to sit there. Slowed down early and were off the wait by 830. Cut Sayo since she was a double, and gave Clair the back Bs so she could make some money. Cut John as well at 830. Stayed steady until 920 and then cut Grace. Pretty smooth considering the start. Had to comp 2 Snow Crab Nigiris because of hair in rice ball, but the couple was extremely understanding.
Specials:
Snow Crab- 25
Japanese Uni- 24
Hirame-6
Farm Salad- 4
3 Staff members that stood out (why/how):
-Miriam no-showed
-Chloe put in her notice. She got a job working for a farm in Oregon.
-John coming to the rescue
Looking ahead I got most of Miriam's shifts covered this week. Trying to get Cindy's shifts covered. Have some interviews tomorrow. I will be rewriting the schedule for the next couple of weeks. Also will be re-writing server's schedule. There are too many house shifts open in the coming weeks.
Any VIP's in?
-Ransom without David
-Dan Williams
Comps& Void Detail:
-Comped 2 pieces of Snow Crab Nigiri Recovery because a hair was wrapped in the rice ball
-Training Meals for Chelsea & Hatha
R&M needs:
86'd items/ need more:
Sunday, June 26, 2016
Sunday 6/26/16 PM recap
Written By: Dusten
LY Dinner Sales: 4648
Projected Sales : 5729.1
TY Dinner Sales: 4453
+/- : 4% under LY and short PS by 1276.10
Dinner Covers: 179
Avg PPA: 24.88
Weather: 90's. We're gonna miss this soon enough.
Special events?: Keep Austin Weird Fest
Who worked: Krystin, Mandy, Ruthy, Grace, Clair CL, Miriam and Tori hosting, Hiroe FR and Will SA
Flow of Business, Cuts and Ticket Times: Dinner startedof strong. People seem to be of the mnd that they need to get here within the first 90 minutes of service. Full and on a wait at 6pm and off wait by 7pm. We went back on a modest wait by 7:20 and stayed that way until about 8:45pm. I cut Krystin then. Mandy was cut at 9pm, Ruthy at 9:30 and Grace at 9:45pm. Sushi bar got pretty busy. There was a table after the rush that waited 30+ minutes for a couple of rolls. I explained it was the price of training new people and still ensuring the food would be up to standard. They were understanding and gracious.
Specials: Tempura Special 5
3 Staff members that stood out (why/how): Will showed a bit more hustle this evening. He still needs to work on his prioritization of skills and be a bit more observant to guest possibly leaving so that he can be prepared, but certainly an improvement over what I'd been seeing.
-It was really nice to see everyone pitch in with
Any VIP's in? James and Ingrid, Monk- Cowboy hat possibly Aussie guy
Comps& Void Detail: voided 2 misos- guest changed mind.
1 kihada maguro nigiri- misring meant sashimi
3 bday desserts, one taiyaki, one soft serve and I cant recall the other.
$15 kome bucks
R&M needs:
86'd items/ need more: Gyu
LY Dinner Sales: 4648
Projected Sales : 5729.1
TY Dinner Sales: 4453
+/- : 4% under LY and short PS by 1276.10
Dinner Covers: 179
Avg PPA: 24.88
Weather: 90's. We're gonna miss this soon enough.
Special events?: Keep Austin Weird Fest
Who worked: Krystin, Mandy, Ruthy, Grace, Clair CL, Miriam and Tori hosting, Hiroe FR and Will SA
Flow of Business, Cuts and Ticket Times: Dinner startedof strong. People seem to be of the mnd that they need to get here within the first 90 minutes of service. Full and on a wait at 6pm and off wait by 7pm. We went back on a modest wait by 7:20 and stayed that way until about 8:45pm. I cut Krystin then. Mandy was cut at 9pm, Ruthy at 9:30 and Grace at 9:45pm. Sushi bar got pretty busy. There was a table after the rush that waited 30+ minutes for a couple of rolls. I explained it was the price of training new people and still ensuring the food would be up to standard. They were understanding and gracious.
Specials: Tempura Special 5
3 Staff members that stood out (why/how): Will showed a bit more hustle this evening. He still needs to work on his prioritization of skills and be a bit more observant to guest possibly leaving so that he can be prepared, but certainly an improvement over what I'd been seeing.
-It was really nice to see everyone pitch in with
Any VIP's in? James and Ingrid, Monk- Cowboy hat possibly Aussie guy
Comps& Void Detail: voided 2 misos- guest changed mind.
1 kihada maguro nigiri- misring meant sashimi
3 bday desserts, one taiyaki, one soft serve and I cant recall the other.
$15 kome bucks
R&M needs:
86'd items/ need more: Gyu
Sunday AM Recap 6/26/16
Written By: Leary
LY Lunch Sales: $1889
Projected Sales : $2684.94 (+$333.06)
TY Lunch Sales: $3018
+/- : +60%, +$1129
Lunch Covers:156
Avg PPA: $19.35
Previous Days Labor: 11%
Previous Days Comps: 2.99%
Controllable Comps: 5.42%
Weather: Hot & Sunny
Special events?:
Who worked:
Mandy, Krystin, Ruthy, Jason Cl, Miriam H, John FR, Will SA
Flow of Business, Cuts and Ticket Times:
It was another nice busy lunch. The pace of tables was perfect. Never got hectic. Had an early pop in the beginning, and then just a steady flow until 230. Had a 15 minute wait here or there. Several 5-tops, 2 6-tops, and an 8-top. Daniel and Hector handled the line really well without an expo. Ticket times were good all around. Lots of teamwork, good sales, and few mistakes.
Specials:
3 Staff members that stood out (why/how):
-Will still needs to increase speed.
-John needs to slow down a bit. He can get a bit frantic when Food Running.
-Hector seems extremely consistent. Always keeps a cool head, and hustles. Did a great job on Teishoku today.
Any VIP's in?
Comps& Void Detail:
No Comps, voided 1 misring
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1889
Projected Sales : $2684.94 (+$333.06)
TY Lunch Sales: $3018
+/- : +60%, +$1129
Lunch Covers:156
Avg PPA: $19.35
Previous Days Labor: 11%
Previous Days Comps: 2.99%
Controllable Comps: 5.42%
Weather: Hot & Sunny
Special events?:
Who worked:
Mandy, Krystin, Ruthy, Jason Cl, Miriam H, John FR, Will SA
Flow of Business, Cuts and Ticket Times:
It was another nice busy lunch. The pace of tables was perfect. Never got hectic. Had an early pop in the beginning, and then just a steady flow until 230. Had a 15 minute wait here or there. Several 5-tops, 2 6-tops, and an 8-top. Daniel and Hector handled the line really well without an expo. Ticket times were good all around. Lots of teamwork, good sales, and few mistakes.
Specials:
3 Staff members that stood out (why/how):
-Will still needs to increase speed.
-John needs to slow down a bit. He can get a bit frantic when Food Running.
-Hector seems extremely consistent. Always keeps a cool head, and hustles. Did a great job on Teishoku today.
Any VIP's in?
Comps& Void Detail:
No Comps, voided 1 misring
R&M needs:
86'd items/ need more:
Saturday Recap 6/25/16
Written By: Leary
LY Lunch Sales: $2185
Projected Sales : $2681 (+$423.10)
TY Lunch Sales: $3104
+/- : +42%, +$919
Lunch Covers: 153
Avg PPA: $20.29
LY Dinner Sales: $5441
Projected Sales : $7892 (+$48)
TY Dinner Sales: $7940
+/- : +46%, +$2499
Dinner Covers: 269
Avg PPA: $29.52
$11,044 for the day! If we hadn't died out so early tonight we were on track to break the sales record.
Previous Days Labor: 13%
Previous Days Comps: 4.55%
Controllable Comps: 6.20%
Weather: Hot & Cloudy
Special events?: Keep Austin Weird Fest
Who worked:
Lunch: Mandy, Lindsey, Sophia, Johnny CL, John SA, Chloe H, Taylor FR
Dinner: Jason, Krystin, Clair, Ruthy, Dusten Cl, Chelsea & Tori H, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
It was pretty busy for lunch right from the start. Had 3 5-tops, 2 6-tops, and 1 7-top come in during the first hour and 15 minutes. Stayed full, and then went on a wait by 1. Had a 20-25 minute wait going until about 230. Sat our last table on the wait at 2:45. Had 1 more 2-top come in before close.
The shift went smoothly. Ticket times were good. Had 1 Hyashi Chuka take a little long because the noodles had to be remade. The kitchen was running like a well oiled machine today. Hector did a great job as the Expo. Daniel's Tempura looked awesome! John was super helpful, and on point which helped the shift run pretty smoothly. Had one of our first 5-tops demand for us to put B8-B7 together and be moved. I tried to explain our policy, and that we were about to sit a 6-top there, but he was not having it. He got pretty angry and a little red in the face. I immediately apologized for the tight space, and moved them. Simply not worth arguing about, and ultimately I'm going to try and make everyone They ordered a lot of food, and were happy every time I checked on them. We also had a snag with Chloe accidentally deleting a name from the wait list. The couple let her know right when they were skipped. We got them sat 4 minutes later, and they were very understanding. I brought them an edamame on the house for the mix up. No other issues.
Started the night busy. Had a line at the door when we open, and sat half the tables immediately. Quickly filled up the rest of the tables and on a wait by 530. Hit an hour wait by 6. Held at about 1-1:15 hour wait until 830. Dwindled off the wait around 9. Stayed full with a few tables going on and off a wait until 1015. Cut first host and went 3 on. Had a 7 top and a few 2 tops walk in before close.
Ticket times were good. Food looked good going out.
-So we had a ticket not print for Dusten last night, and then again tonight. Also, tonight kitchen only got half the BOH ticket. Something to keep an eye on until the Aloha comes in.
Specials:
Japanese Uni- 4
Snow Crab- 25
Hirame Nigiri- 19
Tsubugai- 5
Tempura Spec- 2
Farm Salad- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Jesse (owner of Omelettry)
Visiting DC Artist featured at the MOHA
Several Regulars (still learning names)
Comps& Void Detail:
-Guest Changed Mind on an Iidako. Pointed to iidako and asked Clair for the squid, and when it came out they said.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2185
Projected Sales : $2681 (+$423.10)
TY Lunch Sales: $3104
+/- : +42%, +$919
Lunch Covers: 153
Avg PPA: $20.29
LY Dinner Sales: $5441
Projected Sales : $7892 (+$48)
TY Dinner Sales: $7940
+/- : +46%, +$2499
Dinner Covers: 269
Avg PPA: $29.52
$11,044 for the day! If we hadn't died out so early tonight we were on track to break the sales record.
Previous Days Labor: 13%
Previous Days Comps: 4.55%
Controllable Comps: 6.20%
Weather: Hot & Cloudy
Special events?: Keep Austin Weird Fest
Who worked:
Lunch: Mandy, Lindsey, Sophia, Johnny CL, John SA, Chloe H, Taylor FR
Dinner: Jason, Krystin, Clair, Ruthy, Dusten Cl, Chelsea & Tori H, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
It was pretty busy for lunch right from the start. Had 3 5-tops, 2 6-tops, and 1 7-top come in during the first hour and 15 minutes. Stayed full, and then went on a wait by 1. Had a 20-25 minute wait going until about 230. Sat our last table on the wait at 2:45. Had 1 more 2-top come in before close.
The shift went smoothly. Ticket times were good. Had 1 Hyashi Chuka take a little long because the noodles had to be remade. The kitchen was running like a well oiled machine today. Hector did a great job as the Expo. Daniel's Tempura looked awesome! John was super helpful, and on point which helped the shift run pretty smoothly. Had one of our first 5-tops demand for us to put B8-B7 together and be moved. I tried to explain our policy, and that we were about to sit a 6-top there, but he was not having it. He got pretty angry and a little red in the face. I immediately apologized for the tight space, and moved them. Simply not worth arguing about, and ultimately I'm going to try and make everyone They ordered a lot of food, and were happy every time I checked on them. We also had a snag with Chloe accidentally deleting a name from the wait list. The couple let her know right when they were skipped. We got them sat 4 minutes later, and they were very understanding. I brought them an edamame on the house for the mix up. No other issues.
Started the night busy. Had a line at the door when we open, and sat half the tables immediately. Quickly filled up the rest of the tables and on a wait by 530. Hit an hour wait by 6. Held at about 1-1:15 hour wait until 830. Dwindled off the wait around 9. Stayed full with a few tables going on and off a wait until 1015. Cut first host and went 3 on. Had a 7 top and a few 2 tops walk in before close.
Ticket times were good. Food looked good going out.
-So we had a ticket not print for Dusten last night, and then again tonight. Also, tonight kitchen only got half the BOH ticket. Something to keep an eye on until the Aloha comes in.
Specials:
Japanese Uni- 4
Snow Crab- 25
Hirame Nigiri- 19
Tsubugai- 5
Tempura Spec- 2
Farm Salad- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Jesse (owner of Omelettry)
Visiting DC Artist featured at the MOHA
Several Regulars (still learning names)
Comps& Void Detail:
-Guest Changed Mind on an Iidako. Pointed to iidako and asked Clair for the squid, and when it came out they said.
R&M needs:
86'd items/ need more:
Saturday, June 25, 2016
Friday 6/24/16
Written By: Samara and Leary
LY Lunch Sales: $2249
Projected Sales : $2360 (-$324.560
TY Lunch Sales: $2203
+/- : -$46, -2%
Lunch Covers: 118
Avg PPA: $18.67
LY Dinner Sales: $6470
Projected Sales : $7655 (-$324)
TY Dinner Sales: $7331
+/- : +$861, +13%
Dinner Covers: 266
Avg PPA: $32.44
Previous Days Labor: 15%
Previous Days Comps: 5.23%
Controllable Comps: 0%
Weather: Hot, sunny, and humid
Special events?:
Who worked:
Lunch: Sayo, Kelly, Grace, Clair Cl, Will SA, Taylor FR, John & Chloe H
Dinner: Johnny, Lindsey, Jason, Krystin, Dusten CL, Taylor FR, John SA, Miriam & Tori H, Chelsea Cktl
Flow of Business, Cuts and Ticket Times:
Lunch was pretty mellow. Didn't really fill up until 1230. Hit a small wait of 15-20 minutes around 1. Off the wait by 130. Cut John at 130, & 1 on at 140. I was hoping we'd get a late pop, no
Samara-On a wait by 6pm. 30 minute ticket times for rolls around 8pm.
Leary- I came in to finish the shift at 9pm. We were at an hour wait, and rolls were at their peak time 30-40 minutes. Everyone was ordering rolls. There were very few Nigiri or Kitchen tickets. The roll times were coming back down by 930. All the servers were good about communicating to the tables. I ran any rolls that servers were concerned about the wait just to touch base with guests and thank them for their patience. Everyone was very understanding. We did have a Texas S n T ticket get lost in the shuffle, and it took about 50 minutes to hit the table. The guests were so very cool about it, but it was their first time here so I comped it. They were so happy in the end, and really enjoyed their whole experience. Kitchen ticket times were solid. We came off the wait by 1010. Went 3 on and 1 host, and then 1 on at 1045. Staff showed a lot of teamwork getting through the pop.
Specials:
Snow Crab- 25
Hirame- 9
Tsubugai- 10
3 Staff members that stood out (why/how):
-Will is still needing to increase his speed. Going to keep working on him.
-John has such a great attitude. He still has a lot to learn, but his eagerness and positive attitude despite long hours is so very refreshing.
-Tori is still doing well at the host stand. I love having such a friendly face to greet customers.
Any VIP's in? Clair & Michael, Liz & Mark, Susan & Jason,
Comps& Void Detail:
-Kitchen Error. Hair in Sunshine Roll
-Guest Changed Mind Trio Roll
-Employee Day Off for Clair
-2 Promo Kome bucks
-Recovery for a 50 minute Texas Surf & Turf
R&M needs:
86'd items/ need more:
We will need more Ramune, and Iced Green Tea by the next order. We wont need ucc coffee anytime soon.
LY Lunch Sales: $2249
Projected Sales : $2360 (-$324.560
TY Lunch Sales: $2203
+/- : -$46, -2%
Lunch Covers: 118
Avg PPA: $18.67
LY Dinner Sales: $6470
Projected Sales : $7655 (-$324)
TY Dinner Sales: $7331
+/- : +$861, +13%
Dinner Covers: 266
Avg PPA: $32.44
Previous Days Labor: 15%
Previous Days Comps: 5.23%
Controllable Comps: 0%
Weather: Hot, sunny, and humid
Special events?:
Who worked:
Lunch: Sayo, Kelly, Grace, Clair Cl, Will SA, Taylor FR, John & Chloe H
Dinner: Johnny, Lindsey, Jason, Krystin, Dusten CL, Taylor FR, John SA, Miriam & Tori H, Chelsea Cktl
Flow of Business, Cuts and Ticket Times:
Lunch was pretty mellow. Didn't really fill up until 1230. Hit a small wait of 15-20 minutes around 1. Off the wait by 130. Cut John at 130, & 1 on at 140. I was hoping we'd get a late pop, no
Samara-On a wait by 6pm. 30 minute ticket times for rolls around 8pm.
Leary- I came in to finish the shift at 9pm. We were at an hour wait, and rolls were at their peak time 30-40 minutes. Everyone was ordering rolls. There were very few Nigiri or Kitchen tickets. The roll times were coming back down by 930. All the servers were good about communicating to the tables. I ran any rolls that servers were concerned about the wait just to touch base with guests and thank them for their patience. Everyone was very understanding. We did have a Texas S n T ticket get lost in the shuffle, and it took about 50 minutes to hit the table. The guests were so very cool about it, but it was their first time here so I comped it. They were so happy in the end, and really enjoyed their whole experience. Kitchen ticket times were solid. We came off the wait by 1010. Went 3 on and 1 host, and then 1 on at 1045. Staff showed a lot of teamwork getting through the pop.
Specials:
Snow Crab- 25
Hirame- 9
Tsubugai- 10
3 Staff members that stood out (why/how):
-Will is still needing to increase his speed. Going to keep working on him.
-John has such a great attitude. He still has a lot to learn, but his eagerness and positive attitude despite long hours is so very refreshing.
-Tori is still doing well at the host stand. I love having such a friendly face to greet customers.
Any VIP's in? Clair & Michael, Liz & Mark, Susan & Jason,
Comps& Void Detail:
-Kitchen Error. Hair in Sunshine Roll
-Guest Changed Mind Trio Roll
-Employee Day Off for Clair
-2 Promo Kome bucks
-Recovery for a 50 minute Texas Surf & Turf
R&M needs:
86'd items/ need more:
We will need more Ramune, and Iced Green Tea by the next order. We wont need ucc coffee anytime soon.
Thursday, June 23, 2016
Thursday 6/23/16
Written By: Samara
LY Lunch Sales: $0
Projected Sales : $2002.98
TY Lunch Sales: $1713
+/- : -$289.98 under LY
Lunch Covers: 99
Avg PPA: $17.30
LY Dinner Sales: $5010
Projected Sales : $4697.80
TY Dinner Sales: $5077
+/- : +1% over LY & +$379 over PS
Dinner Covers: 176
Avg PPA: $28.85
Previous Days Labor: 15%
Previous Days Comps: 3.78%
Controllable Comps: 4.02%
Weather: 90's and sunny during the day, 80's and humid at night
Special events?:
Who worked: LUNCH- Lindsey, Grace, Sayo, Johnny (CL), Taylor (FR), Will (SA), I hosted
DINNER- Kelly, Ruthy, Krystin, Sophia
Flow of Business, Cuts and Ticket Times: **Please remember to plug in IPad at the end of the night. If it's a matter of reminding the hosts, please do that...I came in today to a dying IPad, which makes the shift unnecessarily hard. Also, make sure you're checking hosts out. There were a bunch of full drink cups and trash at the front station.
Slow start to lunch. Picked up around 12:30. Never on a wait. Cut Lindsey at 12:45, Grace at 1:30, and Sayo at 1:45. No long tickets or customer issue.
I ordered an Endo in N.Y. for lunch and the salmon tasted off...definitely not fresh. I discussed it with Drew and he said it's a matter of what salmon grade they're using. Let's be on the same page about this AND knowing when to throw product away. If I were a paying customer, that would be enough to ensure I never returned. At dinner, I noticed that the salmon in the spooky and trio rolls looked very pale. So I tasted a piece...totally not edible. Dusten even spit a piece out. I said something to Spencer, who relayed it to Kazu, and they threw out any of the salmon that looked questionable. It was also a lesson to Spencer, that yes, sometimes you can base how fresh fish is by how it looks. Not sure how many customers noticed, but I did see a spooky or two that had the salmon on top, left uneaten.
86'd soft serve all day. Seemed like the mix kept freezing and seizing up in the machine. Not sure if it's the consistency of the mix or what but...this peach flavor has been giving us a hell of a time.
Dinner was busy. Lots of people in for Happy Hour. Strange vibe in the beginning...most parties switched to a different table. Several incomplete parties. 2 out of a 4 top incomplete for over an hour. On a wait promptly by 6:45, which stayed at 30-40 minutes until about 9pm. Only 3 parties on the list at that time, so I cut Chloe, Kelly, and Ruthy. Cut Krystin at 9:30.
Specials:
3 Staff members that stood out (why/how): Sayo's first table, woman who was on her cell phone from the moment she walked in the building until the moment she left, stiffed on the tip. The rest of the shift, Sayo couldn't shake it off and complained about pretty much everything. I thought buying her lunch would helped and she was thankful.
I made Kelly buy cough drops and she's coughing into her arm now instead of her hand. Progress!
Water station: I have the opening servers filling up and the last host putting it away at the end of the night.
Krystin forgot to alert me when the party room reso was checked out, so I didn't get a change to put the reservation comp on their bill. I tried to revert the charges with no success.
Mr. Tran training on Zero Ban. Not much to add other than double checking his plates for little pieces of dirt, small bits of other ingredients, rice/etc on his nigiri pieces. Not sure how often he's cleaning his station. "Clean as you go", right? A friendly reminder will go a long way.
Any VIP's in? Victoria
Comps& Void Detail:
-Employee Kome bucks for Sayo
-4 Promo Kome Bucks
-Owner Comp for Kazu's Birthday drink
R&M needs: Ben E. Keith cleaned the Asahi line and swapped out some tubing on the CO2.
86'd items/ need more: I called Prudential at 5pm when I realized we didn't have ANY TOWELS but they were already closed. Please call them first thing in the AM.
LY Lunch Sales: $0
Projected Sales : $2002.98
TY Lunch Sales: $1713
+/- : -$289.98 under LY
Lunch Covers: 99
Avg PPA: $17.30
LY Dinner Sales: $5010
Projected Sales : $4697.80
TY Dinner Sales: $5077
+/- : +1% over LY & +$379 over PS
Dinner Covers: 176
Avg PPA: $28.85
Previous Days Labor: 15%
Previous Days Comps: 3.78%
Controllable Comps: 4.02%
Weather: 90's and sunny during the day, 80's and humid at night
Special events?:
Who worked: LUNCH- Lindsey, Grace, Sayo, Johnny (CL), Taylor (FR), Will (SA), I hosted
DINNER- Kelly, Ruthy, Krystin, Sophia
Flow of Business, Cuts and Ticket Times: **Please remember to plug in IPad at the end of the night. If it's a matter of reminding the hosts, please do that...I came in today to a dying IPad, which makes the shift unnecessarily hard. Also, make sure you're checking hosts out. There were a bunch of full drink cups and trash at the front station.
Slow start to lunch. Picked up around 12:30. Never on a wait. Cut Lindsey at 12:45, Grace at 1:30, and Sayo at 1:45. No long tickets or customer issue.
I ordered an Endo in N.Y. for lunch and the salmon tasted off...definitely not fresh. I discussed it with Drew and he said it's a matter of what salmon grade they're using. Let's be on the same page about this AND knowing when to throw product away. If I were a paying customer, that would be enough to ensure I never returned. At dinner, I noticed that the salmon in the spooky and trio rolls looked very pale. So I tasted a piece...totally not edible. Dusten even spit a piece out. I said something to Spencer, who relayed it to Kazu, and they threw out any of the salmon that looked questionable. It was also a lesson to Spencer, that yes, sometimes you can base how fresh fish is by how it looks. Not sure how many customers noticed, but I did see a spooky or two that had the salmon on top, left uneaten.
86'd soft serve all day. Seemed like the mix kept freezing and seizing up in the machine. Not sure if it's the consistency of the mix or what but...this peach flavor has been giving us a hell of a time.
Dinner was busy. Lots of people in for Happy Hour. Strange vibe in the beginning...most parties switched to a different table. Several incomplete parties. 2 out of a 4 top incomplete for over an hour. On a wait promptly by 6:45, which stayed at 30-40 minutes until about 9pm. Only 3 parties on the list at that time, so I cut Chloe, Kelly, and Ruthy. Cut Krystin at 9:30.
Specials:
3 Staff members that stood out (why/how): Sayo's first table, woman who was on her cell phone from the moment she walked in the building until the moment she left, stiffed on the tip. The rest of the shift, Sayo couldn't shake it off and complained about pretty much everything. I thought buying her lunch would helped and she was thankful.
I made Kelly buy cough drops and she's coughing into her arm now instead of her hand. Progress!
Water station: I have the opening servers filling up and the last host putting it away at the end of the night.
Krystin forgot to alert me when the party room reso was checked out, so I didn't get a change to put the reservation comp on their bill. I tried to revert the charges with no success.
Mr. Tran training on Zero Ban. Not much to add other than double checking his plates for little pieces of dirt, small bits of other ingredients, rice/etc on his nigiri pieces. Not sure how often he's cleaning his station. "Clean as you go", right? A friendly reminder will go a long way.
Any VIP's in? Victoria
Comps& Void Detail:
-Employee Kome bucks for Sayo
-4 Promo Kome Bucks
-Owner Comp for Kazu's Birthday drink
R&M needs: Ben E. Keith cleaned the Asahi line and swapped out some tubing on the CO2.
86'd items/ need more: I called Prudential at 5pm when I realized we didn't have ANY TOWELS but they were already closed. Please call them first thing in the AM.
Written By: Dusten
LY Lunch Sales: 1799
Projected Sales : 1948.05
TY Lunch Sales: 1909.65
+/- : $38.40 short of PS but 6% over LY
Lunch Covers: 112
Avg PPA: 17.05
LY Dinner Sales: 5160
Projected Sales : 5744.45
TY Dinner Sales: 5061
+/- : 683.48 under PS and down 2% from LY
Dinner Covers: 174
Avg PPA:
Previous Days Labor: 20%
Previous Days Comps: 5.5%
Controllable Comps: 5.73%
Weather: mid nineties.
Special events?:
Who worked: Lunch: Naoto, Lindsey, Grace, Johnny CL, John H, Taylor FR, Will SA
Dinner, Naoto, Sayo, Mandy, Camacho,Sophia CL, John covering for Chelsea, Chloe H, Taylor FR and Kaori SA
Flow of Business, Cuts and Ticket Times: Lunch was steady and smooth. Aside from a couple of customers forgetting they have allergies or changing their mind about what they want to eat after we bring them what they order it was pretty seamless. I cut Grace at 1pm, Lindsey at 1:30pm and Naoto at 1:45pm
Dinner was also pretty steady. A little on the slower side it seemed. We went on a wait briefly but stayed full for the most part. Roll times did reach a good while as we had our slower roll chefs on today. Tables didn't seem to notice or mind as servers did well to communicate with them. Had a few 6 tops turn into 5 tops and 5 tops into 6 tops. I cut Naoto at 9pm, Sayo at 9:15pm, Camacho at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Josh pulled a no-call no-show today. Matt tried multiple times to reach him this morning. Josh called after we opened for dinner service with excuse about not knowing when he was supposed to be in. He then showed up at 7pm top talk to Matt.
John is proving himself again and again to be an indispensable member of the Kome team. His upbeat attitude is relentless and is forever willing to help out when no one else can or will.
Mandy and Sophia do not know how to properly remove the tap from the Asahi machine. I was in the office when Mandy incorrectly wrenched the thing off and pressure was escaping causing a lot of noise. She says when she went to take the tap off it just blew right off. Maybe someone had messed with the pressure during service? I don't believe we changed the keg all night. In an attempt to stop the noise, someone else messed with the pressure on the Co2 tank, (something I was told NEVER to do by Elizabeth) in an attempt to help. Naoto, who seems to understand the machine better says the pressure is now off. Point is, be careful in the morning.
Any VIP's in? Lots a regulars. I should just tally the faces I recognize because I don't know their names. Worst schmoozer ever. Real Estate Ben.
Comps& Void Detail: kome favorite tray- misring
kome cooked favorite tray- misring
Guest ordered a sushi lunch, pork belly nigiri, a crunchy dynamite roll and let it ALL hit the table before he made his soy allergy known to anyone.
Had another guest argue with Grace that he wanted the Yakiniku Teishoku and not the Saba. She says she very carefully confirmed the order before putting it in.
DNL on Kaki fry- said it tasted gamey. Maybe they just don't like oysters?
DNL Kome Salad- said they'd had it before and the dressing was watery. Didn't want a new one.
R&M needs: Scott spotted a large roach in the kitchen. We called ABC to see about scheduling an appointment or consultation with them. It was after hours of course, but they should return our call tomorrow. Do we have a scheduled spraying with them?
86'd items/ need more: Hon Maguro.
LY Lunch Sales: 1799
Projected Sales : 1948.05
TY Lunch Sales: 1909.65
+/- : $38.40 short of PS but 6% over LY
Lunch Covers: 112
Avg PPA: 17.05
LY Dinner Sales: 5160
Projected Sales : 5744.45
TY Dinner Sales: 5061
+/- : 683.48 under PS and down 2% from LY
Dinner Covers: 174
Avg PPA:
Previous Days Labor: 20%
Previous Days Comps: 5.5%
Controllable Comps: 5.73%
Weather: mid nineties.
Special events?:
Who worked: Lunch: Naoto, Lindsey, Grace, Johnny CL, John H, Taylor FR, Will SA
Dinner, Naoto, Sayo, Mandy, Camacho,Sophia CL, John covering for Chelsea, Chloe H, Taylor FR and Kaori SA
Flow of Business, Cuts and Ticket Times: Lunch was steady and smooth. Aside from a couple of customers forgetting they have allergies or changing their mind about what they want to eat after we bring them what they order it was pretty seamless. I cut Grace at 1pm, Lindsey at 1:30pm and Naoto at 1:45pm
Dinner was also pretty steady. A little on the slower side it seemed. We went on a wait briefly but stayed full for the most part. Roll times did reach a good while as we had our slower roll chefs on today. Tables didn't seem to notice or mind as servers did well to communicate with them. Had a few 6 tops turn into 5 tops and 5 tops into 6 tops. I cut Naoto at 9pm, Sayo at 9:15pm, Camacho at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Josh pulled a no-call no-show today. Matt tried multiple times to reach him this morning. Josh called after we opened for dinner service with excuse about not knowing when he was supposed to be in. He then showed up at 7pm top talk to Matt.
John is proving himself again and again to be an indispensable member of the Kome team. His upbeat attitude is relentless and is forever willing to help out when no one else can or will.
Mandy and Sophia do not know how to properly remove the tap from the Asahi machine. I was in the office when Mandy incorrectly wrenched the thing off and pressure was escaping causing a lot of noise. She says when she went to take the tap off it just blew right off. Maybe someone had messed with the pressure during service? I don't believe we changed the keg all night. In an attempt to stop the noise, someone else messed with the pressure on the Co2 tank, (something I was told NEVER to do by Elizabeth) in an attempt to help. Naoto, who seems to understand the machine better says the pressure is now off. Point is, be careful in the morning.
Any VIP's in? Lots a regulars. I should just tally the faces I recognize because I don't know their names. Worst schmoozer ever. Real Estate Ben.
Comps& Void Detail: kome favorite tray- misring
kome cooked favorite tray- misring
Guest ordered a sushi lunch, pork belly nigiri, a crunchy dynamite roll and let it ALL hit the table before he made his soy allergy known to anyone.
Had another guest argue with Grace that he wanted the Yakiniku Teishoku and not the Saba. She says she very carefully confirmed the order before putting it in.
DNL on Kaki fry- said it tasted gamey. Maybe they just don't like oysters?
DNL Kome Salad- said they'd had it before and the dressing was watery. Didn't want a new one.
R&M needs: Scott spotted a large roach in the kitchen. We called ABC to see about scheduling an appointment or consultation with them. It was after hours of course, but they should return our call tomorrow. Do we have a scheduled spraying with them?
86'd items/ need more: Hon Maguro.
Tuesday, June 21, 2016
Tuesday 6/21/16
Written By: Samara
LY Lunch Sales: $1753
Projected Sales : $1880.40
TY Lunch Sales: $2030
+/- : +16% over LY & +$149.60 over PS
Lunch Covers: 113
Avg PPA: $17.96
LY Dinner Sales: $3323
Projected Sales : $5123.24
TY Dinner Sales: $4336
+/- : +30% over LY &
Dinner Covers: 175
Avg PPA: $24.78
Previous Days Labor: 17%
Previous Days Comps: 6.97%
Controllable Comps: 0%!
Weather: 90's during the day, 80's at night
Special events?: My last work day with Kalynn and Dangerfield
Who worked: LUNCH- Krystin, Lindsey, Kelly, Sayo (CL), Will (SA), Taylor (FR), I hosted again
DINNER-Krystin, Lindsey, Mandy, Ruthy, Clair (CL), Chloe & Miriam (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Lunch was busy. Filled up around 12:30 and had a small wait of 15-20 minutes until about 2pm. I cut Krystin at 2pm, Lindsey at 2:30pm, and Kelly at 2:45pm. No long ticket times or customer issue. I helped Will out a bunch since 3 or 4 tables would get up at the same time throughout the shift.
Dinner was quite busy and the staff that worked tonight were ON IT. Not a single void or misring. Great communication and team work. On a wait by 7, which great to 45 minutes to 1 hour around 8. It slowly petered off...I cut Krystin at 8:45, Lindsey at 9:05, and Mandy at 9:30. Let Ruthy and Clair close it down since there were a couple of tables at the end.
Can we discuss our wings for a moment? At least once a month I'm dealing with our chicken wings being RED at the bone and I'm at a loss of what to do about it. Is it preparation or execution on the line? Is it the quality of our wings? I don't want to point fingers or blame anyone but I'm getting really tired of talking customers and trying to convince people they're NOT eating raw chicken.
When I worked in the kitchen at drink.well, we had wings. Our prep, similar to french fries, was to par-cook them by either baking them or frying them at a low temp and then frying them during service. I've never dealt with what we're dealing with here: that's my two cents.
Specials: Snow Crab 1, Japanese Uni 5
3 Staff members that stood out (why/how): Miriam says she's ready to cocktail, so I'm going to transition her to that role once we have some new, solid hosts.
Kelly and Krystin were both not feeling well. Something is going around...
Any VIP's in? Kenny. Ixchel
Comps& Void Detail:
FNF for Ixchel
FNF for Toshi & Midori's friend
25% recovery (Leary, it was during lunch, do you remember?)
Comped Tori Teba Wings, Kitchen Error
R&M needs: A 12 foot light bulb pack for the kitchen , china markers (can I get access to our AMAZON account so I can start ordering small office supplies?)
86'd items/ need more:
LY Lunch Sales: $1753
Projected Sales : $1880.40
TY Lunch Sales: $2030
+/- : +16% over LY & +$149.60 over PS
Lunch Covers: 113
Avg PPA: $17.96
LY Dinner Sales: $3323
Projected Sales : $5123.24
TY Dinner Sales: $4336
+/- : +30% over LY &
Dinner Covers: 175
Avg PPA: $24.78
Previous Days Labor: 17%
Previous Days Comps: 6.97%
Controllable Comps: 0%!
Weather: 90's during the day, 80's at night
Special events?: My last work day with Kalynn and Dangerfield
Who worked: LUNCH- Krystin, Lindsey, Kelly, Sayo (CL), Will (SA), Taylor (FR), I hosted again
DINNER-Krystin, Lindsey, Mandy, Ruthy, Clair (CL), Chloe & Miriam (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Lunch was busy. Filled up around 12:30 and had a small wait of 15-20 minutes until about 2pm. I cut Krystin at 2pm, Lindsey at 2:30pm, and Kelly at 2:45pm. No long ticket times or customer issue. I helped Will out a bunch since 3 or 4 tables would get up at the same time throughout the shift.
Dinner was quite busy and the staff that worked tonight were ON IT. Not a single void or misring. Great communication and team work. On a wait by 7, which great to 45 minutes to 1 hour around 8. It slowly petered off...I cut Krystin at 8:45, Lindsey at 9:05, and Mandy at 9:30. Let Ruthy and Clair close it down since there were a couple of tables at the end.
Can we discuss our wings for a moment? At least once a month I'm dealing with our chicken wings being RED at the bone and I'm at a loss of what to do about it. Is it preparation or execution on the line? Is it the quality of our wings? I don't want to point fingers or blame anyone but I'm getting really tired of talking customers and trying to convince people they're NOT eating raw chicken.
When I worked in the kitchen at drink.well, we had wings. Our prep, similar to french fries, was to par-cook them by either baking them or frying them at a low temp and then frying them during service. I've never dealt with what we're dealing with here: that's my two cents.
Specials: Snow Crab 1, Japanese Uni 5
3 Staff members that stood out (why/how): Miriam says she's ready to cocktail, so I'm going to transition her to that role once we have some new, solid hosts.
Kelly and Krystin were both not feeling well. Something is going around...
Any VIP's in? Kenny. Ixchel
Comps& Void Detail:
FNF for Ixchel
FNF for Toshi & Midori's friend
25% recovery (Leary, it was during lunch, do you remember?)
Comped Tori Teba Wings, Kitchen Error
R&M needs: A 12 foot light bulb pack for the kitchen , china markers (can I get access to our AMAZON account so I can start ordering small office supplies?)
86'd items/ need more:
Monday, June 20, 2016
Monday 6/20/16
Written By: Samara
LY Lunch Sales: $1505
Projected Sales : $2209.88
TY Lunch Sales: $1660
+/- : 10% over LY & -$549.88 under PS
Lunch Covers: 96
Avg PPA: $17.29
LY Dinner Sales: $3997
Projected Sales : $4789.56
TY Dinner Sales: $4128
+/- : +3% over LY & -$661.56
Dinner Covers: 170
Avg PPA: $24.28
Previous Days Labor: 26.06%
Previous Days Comps: 4.74%
Controllable Comps: 1.31%
Weather: 90's and sunny
Special events?: First Day of Summer
Who worked: LUNCH- Krystin, Sayo, Clair, Mandy (CL), Will (SA), Hiroe (FR), I hosted
DINNER- Sayo, Clair, Grace, Ruthy, Camacho (CL), Will (SA), John (FR), Chelsea hosted and I helped
Flow of Business, Cuts and Ticket Times: Rather mellow Monday. Never full or on a wait. I cut Krystin at 12:45pm, Clair at 1:15, and Sayo at 1:40. No long ticket times or customer issue.
Dinner was steady but I wouldn't say busy. Picked up around 7 when we went on a wait. Had a small wait of 20-30 minutes until about 9pm. Servers were complaining of long ticket times from both the kitchen and the sushi bar. The kitchen was slammed at one point and really pushed through. Sushi bar was training Lee on Zero Ban and Steve on San Ban. Rolls were hitting 30-40 minutes. Spoke to a couple tables and they seemed rather miffed that their food was taking so long and didn't care that it was because someone training. Fair enough.
I cut Sayo at 9, Clair at 9:15, Grace at 9:30, and Ruthy at 9:45.
3 Staff members that stood out (why/how): Caught Kumi on her phone. Gave her a warning.
Need to work with Will about his attention to detail. He's pretty sloppy at completely re setting tables. I also notices a hole in the back of his jeans. He said it was his only pair and I told him he could easily buy a pair of jeans for $10 or less. PLEASE: add dress code standards to the pre shift notes.
Any VIP's in? Had two women first time diners who said they came in because of the feature in this month's Tribeza. They raved about Sayo's service and are coming back for dinner.
Comps& Void Detail:
-Employee Day Off for Pauline
-Training meal for Chelsea
-Employee Kome Bucks for Grace
-Promo Kome Bucks
-4 SIN
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1505
Projected Sales : $2209.88
TY Lunch Sales: $1660
+/- : 10% over LY & -$549.88 under PS
Lunch Covers: 96
Avg PPA: $17.29
LY Dinner Sales: $3997
Projected Sales : $4789.56
TY Dinner Sales: $4128
+/- : +3% over LY & -$661.56
Dinner Covers: 170
Avg PPA: $24.28
Previous Days Labor: 26.06%
Previous Days Comps: 4.74%
Controllable Comps: 1.31%
Weather: 90's and sunny
Special events?: First Day of Summer
Who worked: LUNCH- Krystin, Sayo, Clair, Mandy (CL), Will (SA), Hiroe (FR), I hosted
DINNER- Sayo, Clair, Grace, Ruthy, Camacho (CL), Will (SA), John (FR), Chelsea hosted and I helped
Flow of Business, Cuts and Ticket Times: Rather mellow Monday. Never full or on a wait. I cut Krystin at 12:45pm, Clair at 1:15, and Sayo at 1:40. No long ticket times or customer issue.
Dinner was steady but I wouldn't say busy. Picked up around 7 when we went on a wait. Had a small wait of 20-30 minutes until about 9pm. Servers were complaining of long ticket times from both the kitchen and the sushi bar. The kitchen was slammed at one point and really pushed through. Sushi bar was training Lee on Zero Ban and Steve on San Ban. Rolls were hitting 30-40 minutes. Spoke to a couple tables and they seemed rather miffed that their food was taking so long and didn't care that it was because someone training. Fair enough.
I cut Sayo at 9, Clair at 9:15, Grace at 9:30, and Ruthy at 9:45.
3 Staff members that stood out (why/how): Caught Kumi on her phone. Gave her a warning.
Need to work with Will about his attention to detail. He's pretty sloppy at completely re setting tables. I also notices a hole in the back of his jeans. He said it was his only pair and I told him he could easily buy a pair of jeans for $10 or less. PLEASE: add dress code standards to the pre shift notes.
Any VIP's in? Had two women first time diners who said they came in because of the feature in this month's Tribeza. They raved about Sayo's service and are coming back for dinner.
Comps& Void Detail:
-Employee Day Off for Pauline
-Training meal for Chelsea
-Employee Kome Bucks for Grace
-Promo Kome Bucks
-4 SIN
R&M needs:
86'd items/ need more:
Sunday 6/16/16 pm recap
Written By: Dusten
LY Dinner Sales: 5366
Projected Sales : 5733.19
TY Dinner Sales: 5730
+/- : 7% over LY and $3.19 short of PS
Dinner Covers: 195
Avg PPA: 29.38
Weather: hotter than a really hot thing
Special events?: Father's Day
Who worked: Mandy, Ruthy, Grace, Clair CL, Hiroe FR, Taylor SA, Chelsea training Victoria to host with Miriam helping.
Flow of Business, Cuts and Ticket Times: we got hit pretty hard at 5:30 and were on wait by 5:45. Things stayed pretty hectic until about 7:30pm. We stayed on a wait until at least 9pm. Lots of 3's and 4's and a few larger parties. We had a reservation made during service at 8pm. Danny brought 6 people with him at the same time an 8 top walk in.we managed to get just about everyone sat under their quote times. I cut Mandy at 9:30pm, Ruthy at 9:45pm and left Grace and Clair to close it down. All things considered it was a fairly smooth shift.
Specials: 7 tsubugai, 22 crab, 16 uni
3 Staff members that stood out (why/how): Josh is pretty volitile at times it seems. I came in to him fussing at Orlando about drying dishes. I asked him what was going on, and he went into a tirade of somewhat genuine concerns, but hiS addressing of Orlando was totally inappropriate. I honestly didn't know what to tell him. He definitely doesn't need to be hassling anyone if there has a problem. We have managers and he isn't one of them. Also for dinner he wanted to order a sashimi sampler. I'm pretty sure employee meals are supposed to be no more than $15. We were out of blue fin tuna anyways. I told him this and he just sighed and asked for a beer instead. At this point noticed that he really looked tweaked out on something. Matt even said he was pretty unruly, and if he wasn't needed as a warm body working he would have sent him home.
This wasn't tonight, but Kelly is still struggling with adherence to the simplest of serving details. She cocktailed Saturday night and poured up two Le Pive roses in champagne flutes. Those women were then sat in my section and asked for another round. I brought them the sparkling rose because of the glasses, not knowing they had the Le Pive. They sent it back. I asked Kelly if she knew which glass the flat rose went in and she said she did, but used the flute for these women. Still have no idea why she used the wrong glass on purpose. Then she starts to pour the sparkling rose that was sent back into the bottle! I asked her how she could be so sure that the women hadn't drank from the glasses she was attempting to recycle and her response was, "Oh. My bad."
Victoria seems to be doing very well. She is sharp and quick. The last few days it seemed like the host weren't doing the 86 and she very professionally and pleasantly went to Toshi and Matt and got the info she needed. It seems silly to be thankful that someone does the job the way it should be done, but considering the aforementioned occurrences it is a relief to say the least. I hope keeps it up.
Grace was about the only one who struggled with the rush tonight. She gets sloppy and tends to slam things around when she is weeded. she eventually found her stride. There was a woman in her section that ordered a coke and then pulled out a flask and made herself a drink. Grace actually took the drink away. From the woman which I thought was pretty funny. Leary reminded me that while it isn't our policy to allow that, we don't stand to get in any trouble for it. Still, I doubt that woman wanted to be charged a corking fee for her flask.
Any VIP's in?Taylor Kirk. Danny and his family. Kazu's roommate I think. Lots of Dads.
Comps& Void Detail: voided a couple sauces that were double rang. Some kome bucks, 3 or 4 cards I think. Employee day off for Danny. Voided a small bottle of Kanbara due to the wrong price ringing up. A bday dessert taiyaki
R&M needs: we have started to put the oshibori in the refrigerator now. Also the peach soft serve seems prone to freezing over.
86'd items/ need more: blue fin tuna, parfait
LY Dinner Sales: 5366
Projected Sales : 5733.19
TY Dinner Sales: 5730
+/- : 7% over LY and $3.19 short of PS
Dinner Covers: 195
Avg PPA: 29.38
Weather: hotter than a really hot thing
Special events?: Father's Day
Who worked: Mandy, Ruthy, Grace, Clair CL, Hiroe FR, Taylor SA, Chelsea training Victoria to host with Miriam helping.
Flow of Business, Cuts and Ticket Times: we got hit pretty hard at 5:30 and were on wait by 5:45. Things stayed pretty hectic until about 7:30pm. We stayed on a wait until at least 9pm. Lots of 3's and 4's and a few larger parties. We had a reservation made during service at 8pm. Danny brought 6 people with him at the same time an 8 top walk in.we managed to get just about everyone sat under their quote times. I cut Mandy at 9:30pm, Ruthy at 9:45pm and left Grace and Clair to close it down. All things considered it was a fairly smooth shift.
Specials: 7 tsubugai, 22 crab, 16 uni
3 Staff members that stood out (why/how): Josh is pretty volitile at times it seems. I came in to him fussing at Orlando about drying dishes. I asked him what was going on, and he went into a tirade of somewhat genuine concerns, but hiS addressing of Orlando was totally inappropriate. I honestly didn't know what to tell him. He definitely doesn't need to be hassling anyone if there has a problem. We have managers and he isn't one of them. Also for dinner he wanted to order a sashimi sampler. I'm pretty sure employee meals are supposed to be no more than $15. We were out of blue fin tuna anyways. I told him this and he just sighed and asked for a beer instead. At this point noticed that he really looked tweaked out on something. Matt even said he was pretty unruly, and if he wasn't needed as a warm body working he would have sent him home.
This wasn't tonight, but Kelly is still struggling with adherence to the simplest of serving details. She cocktailed Saturday night and poured up two Le Pive roses in champagne flutes. Those women were then sat in my section and asked for another round. I brought them the sparkling rose because of the glasses, not knowing they had the Le Pive. They sent it back. I asked Kelly if she knew which glass the flat rose went in and she said she did, but used the flute for these women. Still have no idea why she used the wrong glass on purpose. Then she starts to pour the sparkling rose that was sent back into the bottle! I asked her how she could be so sure that the women hadn't drank from the glasses she was attempting to recycle and her response was, "Oh. My bad."
Victoria seems to be doing very well. She is sharp and quick. The last few days it seemed like the host weren't doing the 86 and she very professionally and pleasantly went to Toshi and Matt and got the info she needed. It seems silly to be thankful that someone does the job the way it should be done, but considering the aforementioned occurrences it is a relief to say the least. I hope keeps it up.
Grace was about the only one who struggled with the rush tonight. She gets sloppy and tends to slam things around when she is weeded. she eventually found her stride. There was a woman in her section that ordered a coke and then pulled out a flask and made herself a drink. Grace actually took the drink away. From the woman which I thought was pretty funny. Leary reminded me that while it isn't our policy to allow that, we don't stand to get in any trouble for it. Still, I doubt that woman wanted to be charged a corking fee for her flask.
Any VIP's in?Taylor Kirk. Danny and his family. Kazu's roommate I think. Lots of Dads.
Comps& Void Detail: voided a couple sauces that were double rang. Some kome bucks, 3 or 4 cards I think. Employee day off for Danny. Voided a small bottle of Kanbara due to the wrong price ringing up. A bday dessert taiyaki
R&M needs: we have started to put the oshibori in the refrigerator now. Also the peach soft serve seems prone to freezing over.
86'd items/ need more: blue fin tuna, parfait
Sunday, June 19, 2016
Sunday AM Recap 6/19/15
Written By: Leary
LY Lunch Sales: $2516.00
Projected Sales : $2776.32 (-$91.02)
TY Lunch Sales: $2685.30
+/- : +7%, +$169.30
Lunch Covers: 146
Avg PPA: $18.39
Previous Days Labor: 19%
Previous Days Comps: 3.74%
Controllable Comps: 0%
Weather: Partially cloudy, hot, and humid
Special events?: Father's Day
Who worked:
Ruthy, Krystin, Lindsey, Mandy Cl, Chelsea H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was pretty slow most of the day, but we did get a decent pop of families for the first hour. a few 5 tops, and 6 tops. Had 10 in the party room at noon. It seemed like it was going to be a pretty busy day, but then it just fizzled out. Steady flow between 12-130, and then it just died out around 2. Went 3 on at 2, and 2 on at 230. Cut host at 230. Ticket times were great. Despite the bickering in the kitchen, Matt kept things organized, and they handled the pop of large tables great.
Specials:
3 Staff members that stood out (why/how):
-Taylor & Josh got into during service. Josh was busy, and got a little flustered. Taylor was moving slowly. Josh has a pretty abrasive personality, and Taylor gets pretty defensive. Not a great combo. Walked back to them yelling, and cursing at each other, and I put an end to it immediately. I explained that I expected them to work in a professional and respectful manner. They got into it again at the end of the shift, and Matt put an end to it. I talked to Taylor separately, and talked Matt & Josh at the end of the shift. I told Josh he needs to work on his approach, and Taylor needs to work on taking direction and speed. Hoping to see an improvement in both of them.
-Samara, can you please add "need to increase speed" to both Taylor's and Mandy's eval.
-Update on Josh: I came in tonight to work on Aloha info, and Dusten told me Josh had jumped on Orlando's back in the beginning of the shift about not drying plates. This is pretty disappointing after our talk today. He's right in what he's asking for, but his approach is lacking. He also seems to find employees he feels are below him, and boss/bully them around. He's passionate about the food, but you have to work well with others.
Any VIP's in?
-Leslie
-One of our produce reps
Comps& Void Detail:
- 2 voids for misrings
- Promo kome bucks
-FNF 2 Zatoichi for Leslie
-Had a ticket that was suppose to hold and fire print twice to the sushi bar.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2516.00
Projected Sales : $2776.32 (-$91.02)
TY Lunch Sales: $2685.30
+/- : +7%, +$169.30
Lunch Covers: 146
Avg PPA: $18.39
Previous Days Labor: 19%
Previous Days Comps: 3.74%
Controllable Comps: 0%
Weather: Partially cloudy, hot, and humid
Special events?: Father's Day
Who worked:
Ruthy, Krystin, Lindsey, Mandy Cl, Chelsea H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was pretty slow most of the day, but we did get a decent pop of families for the first hour. a few 5 tops, and 6 tops. Had 10 in the party room at noon. It seemed like it was going to be a pretty busy day, but then it just fizzled out. Steady flow between 12-130, and then it just died out around 2. Went 3 on at 2, and 2 on at 230. Cut host at 230. Ticket times were great. Despite the bickering in the kitchen, Matt kept things organized, and they handled the pop of large tables great.
Specials:
3 Staff members that stood out (why/how):
-Taylor & Josh got into during service. Josh was busy, and got a little flustered. Taylor was moving slowly. Josh has a pretty abrasive personality, and Taylor gets pretty defensive. Not a great combo. Walked back to them yelling, and cursing at each other, and I put an end to it immediately. I explained that I expected them to work in a professional and respectful manner. They got into it again at the end of the shift, and Matt put an end to it. I talked to Taylor separately, and talked Matt & Josh at the end of the shift. I told Josh he needs to work on his approach, and Taylor needs to work on taking direction and speed. Hoping to see an improvement in both of them.
-Samara, can you please add "need to increase speed" to both Taylor's and Mandy's eval.
-Update on Josh: I came in tonight to work on Aloha info, and Dusten told me Josh had jumped on Orlando's back in the beginning of the shift about not drying plates. This is pretty disappointing after our talk today. He's right in what he's asking for, but his approach is lacking. He also seems to find employees he feels are below him, and boss/bully them around. He's passionate about the food, but you have to work well with others.
Any VIP's in?
-Leslie
-One of our produce reps
Comps& Void Detail:
- 2 voids for misrings
- Promo kome bucks
-FNF 2 Zatoichi for Leslie
-Had a ticket that was suppose to hold and fire print twice to the sushi bar.
R&M needs:
86'd items/ need more:
Saturday PM Recap 6/19
Written By: Leary
LY Dinner Sales: $6575
Projected Sales : $7440.72 (+$450.23)
TY Dinner Sales: $7890.95
+/- : +20%, +$1315.95
$10,572 all day, 21% over last year
Dinner Covers: 259
Avg PPA: $30.47
Weather: Hot, humid, and sunny once again
Special events?:
Who worked:
Ruthy, Krystin, Clair, Miho (last day : ( , Dusten Cl, Miriam w/ Tori, JohnSA, Hiroe FR, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
It was an incredibly smooth well paced night. Also seemed so much less stressful with the kitchen printer working. Steady flow for the first hour. Went on a small wait by 7. Had a few tables on the wait here and there until 8. Just a nice steady flow. We did get a pop after 8 and hit a 40 min wait, but it was back down to just a few tables here or there by 915. Stayed full until 1030, and then emptied out. Ticket times were great. Really a great shift. Very few mistakes, and good sales.
Specials:
Japanese Uni-14
Snow Crab-14
Tsubugai- 10
3 Staff members that stood out (why/how):
-Kelly seemed to take our conversation to heart. Came in for her cocktail shift looking well dressed, with dayquil, and sanitizer in here apron that she constantly used. It was a pretty slow shift for her, but she spent her down time helping the host stand and the servers. I think she needs regular coaching to keep her on point, but I'm ok with that. I thanked her for hard work tonight and bought her dinner since she didn't make much money.
-Tori had another solid shift tonight. Chloe had to call out tonight because of a scheduling conflict with the other job, but Miriam running the board things ran really smoothly.
Any VIP's in?
Comps& Void Detail:
-Lots of test voids like all week
-2 Server Misrings
-Training Meals
1 Midnight Sun Remake because the lady was allergic to sunflower seeds and did not read the menu
R&M needs:
-Had the kitchen printer up and running before lunch. No issues the rest of the day.
-We need a padlock for the trailer door. The door lock has become extremely difficult. I'll pick on up tomorrow.
86'd items/ need more:
LY Dinner Sales: $6575
Projected Sales : $7440.72 (+$450.23)
TY Dinner Sales: $7890.95
+/- : +20%, +$1315.95
$10,572 all day, 21% over last year
Dinner Covers: 259
Avg PPA: $30.47
Weather: Hot, humid, and sunny once again
Special events?:
Who worked:
Ruthy, Krystin, Clair, Miho (last day : ( , Dusten Cl, Miriam w/ Tori, JohnSA, Hiroe FR, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
It was an incredibly smooth well paced night. Also seemed so much less stressful with the kitchen printer working. Steady flow for the first hour. Went on a small wait by 7. Had a few tables on the wait here and there until 8. Just a nice steady flow. We did get a pop after 8 and hit a 40 min wait, but it was back down to just a few tables here or there by 915. Stayed full until 1030, and then emptied out. Ticket times were great. Really a great shift. Very few mistakes, and good sales.
Specials:
Japanese Uni-14
Snow Crab-14
Tsubugai- 10
3 Staff members that stood out (why/how):
-Kelly seemed to take our conversation to heart. Came in for her cocktail shift looking well dressed, with dayquil, and sanitizer in here apron that she constantly used. It was a pretty slow shift for her, but she spent her down time helping the host stand and the servers. I think she needs regular coaching to keep her on point, but I'm ok with that. I thanked her for hard work tonight and bought her dinner since she didn't make much money.
-Tori had another solid shift tonight. Chloe had to call out tonight because of a scheduling conflict with the other job, but Miriam running the board things ran really smoothly.
Any VIP's in?
Comps& Void Detail:
-Lots of test voids like all week
-2 Server Misrings
-Training Meals
1 Midnight Sun Remake because the lady was allergic to sunflower seeds and did not read the menu
R&M needs:
-Had the kitchen printer up and running before lunch. No issues the rest of the day.
-We need a padlock for the trailer door. The door lock has become extremely difficult. I'll pick on up tomorrow.
86'd items/ need more:
Saturday, June 18, 2016
Saturday 6/18 AM Recap
Written By: Chelsea (+ Samara)
LY Lunch Sales: $2192
Projected Sales : $2159.92
TY Lunch Sales: $2681
+/- : 22% over LY, $521.08 over PS
Lunch Covers: 166
Avg PPA: $16.15
Previous Days Labor: 16.20%
Previous Days Comps: 3.94%
Controllable Comps: 3.65%
Weather: Hot and sunny!
Special events?: Father's Day Eve.
Who worked: Lindsey, Sayo, Sophia, Jason CL. Chelsea H (+ manager training), Hiroe FR, Taylor SA.
Flow of Business, Cuts and Ticket Times: Slow and steady, only two quick pops that led to a wait, one around 12:30 and another at 2 pm. Cut Lindsey at 1:45 pm, and Sayo and Sophia at 2:40. One long ticket time on sushi - 30 mins for two sushi lunches.
Specials:
3 Staff members that stood out (why/how): Scott cut Matt out of kindness because he was working a double. Kitchen got hit pretty hard around 1:30 so I (Samara) had to expo for a bit, and it stressed Daniel out a bit.
Taylor, spoke to him again about the hole in the back of his pants. Feel free to write him up/send him home if not dressed appropriately again.
Hiroe was very helpful with expoing during the crunch time.
Any VIP's in? Kumi's sister and co. Cole from Cheer Ups,
Comps& Void Detail: One 50% off two sushi lunches because of a long ticket time from sushi bar. Sent Kumi's sister 2 Takoyaki and Cole 3 spicy scallop nigiri.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2192
Projected Sales : $2159.92
TY Lunch Sales: $2681
+/- : 22% over LY, $521.08 over PS
Lunch Covers: 166
Avg PPA: $16.15
Previous Days Labor: 16.20%
Previous Days Comps: 3.94%
Controllable Comps: 3.65%
Weather: Hot and sunny!
Special events?: Father's Day Eve.
Who worked: Lindsey, Sayo, Sophia, Jason CL. Chelsea H (+ manager training), Hiroe FR, Taylor SA.
Flow of Business, Cuts and Ticket Times: Slow and steady, only two quick pops that led to a wait, one around 12:30 and another at 2 pm. Cut Lindsey at 1:45 pm, and Sayo and Sophia at 2:40. One long ticket time on sushi - 30 mins for two sushi lunches.
Specials:
3 Staff members that stood out (why/how): Scott cut Matt out of kindness because he was working a double. Kitchen got hit pretty hard around 1:30 so I (Samara) had to expo for a bit, and it stressed Daniel out a bit.
Taylor, spoke to him again about the hole in the back of his pants. Feel free to write him up/send him home if not dressed appropriately again.
Hiroe was very helpful with expoing during the crunch time.
Any VIP's in? Kumi's sister and co. Cole from Cheer Ups,
Comps& Void Detail: One 50% off two sushi lunches because of a long ticket time from sushi bar. Sent Kumi's sister 2 Takoyaki and Cole 3 spicy scallop nigiri.
R&M needs:
86'd items/ need more:
Friday AM 6/18/16
Written By: Samara
LY Lunch Sales: $2317
Projected Sales : $2765.52
TY Lunch Sales: $2360
+/- : +2% over LY & -$405.52 under PS
Lunch Covers: 120
Avg PPA: 19.67
Previous Days Labor: 19.87%
Previous Days Comps: 4.17%
Controllable Comps: 3.85%
Weather: 90's and sunny
Special events?: Summer
Who worked: Sayo, Mandy, Camacho, Clair (CL), Chloe & Miriam (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Steady from start to finish. Small wait between noon and 1:30, that average at about 15-20 minutes. Miriam made a couple of drinks for customers waiting but I don't see the need to schedule two hosts on Friday lunches for right now ---this was originally Elizabeth's suggestion. Cut Chloe at 1, Sayo at 1:15 and kept three on until close since tables consistently walked in up until close. Sushi bar said tickets were hitting 20 minutes but it wasn't noticeable from my end. The kitchen printer went down after blowing a fuse around 1:00 but luckily was being rerouted to the server station.
3 Staff members that stood out (why/how): Solid teamwork by everyone across the board.
I told Taylor he needed a new pair of pants. The ones he has been wearing are getting holes in the back pockets. Adding this to the shift notes as a reminder.
Any VIP's in? none
Comps& Void Detail: couple of misrings
R&M needs: Rodrigo was called out to fix the fence. I called Andy to check out the blown fuse.
86'd items/ need more:
LY Lunch Sales: $2317
Projected Sales : $2765.52
TY Lunch Sales: $2360
+/- : +2% over LY & -$405.52 under PS
Lunch Covers: 120
Avg PPA: 19.67
Previous Days Labor: 19.87%
Previous Days Comps: 4.17%
Controllable Comps: 3.85%
Weather: 90's and sunny
Special events?: Summer
Who worked: Sayo, Mandy, Camacho, Clair (CL), Chloe & Miriam (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Steady from start to finish. Small wait between noon and 1:30, that average at about 15-20 minutes. Miriam made a couple of drinks for customers waiting but I don't see the need to schedule two hosts on Friday lunches for right now ---this was originally Elizabeth's suggestion. Cut Chloe at 1, Sayo at 1:15 and kept three on until close since tables consistently walked in up until close. Sushi bar said tickets were hitting 20 minutes but it wasn't noticeable from my end. The kitchen printer went down after blowing a fuse around 1:00 but luckily was being rerouted to the server station.
3 Staff members that stood out (why/how): Solid teamwork by everyone across the board.
I told Taylor he needed a new pair of pants. The ones he has been wearing are getting holes in the back pockets. Adding this to the shift notes as a reminder.
Any VIP's in? none
Comps& Void Detail: couple of misrings
R&M needs: Rodrigo was called out to fix the fence. I called Andy to check out the blown fuse.
86'd items/ need more:
Friday PM Recap 6/17/15
Written By: Leary
LY Dinner Sales: $7445
Projected Sales : $7414 (+$239)
TY Dinner Sales: $7656.74
+/- : +$211.74, +3%
Dinner Covers: 254
Avg PPA: $30.14
Weather: Another hot and sunny summer day
Special events?:
Who worked:
Kelly, Ruthy, Lindsey, Krystin, Dusten CL, John SA, Taylor FR, Chloe & Victoria H, Grace Cktl
Flow of Business, Cuts and Ticket Times:
The first hour was pretty mellow. Starting picking up quickly at 6pm. We were on a 45 minute wait by 630, and hit an hour wait by 645. Stayed on a steady 1-1:15 wait until 845. The wait slowed by 930 and we were off by 10. Had a little pop of about 8 tables between 1015-1045, and that was it. Cut first host and cocktail and went 3 on at 10.
Ticket times were solid. Had a couple long ticket times in the kitchen during the biggest pop, but considering they were working with handwritten tickets all night they did a great job.
Specials:
Japanese Uni- 20
Snow Crab- 16 (probably would have sold more but we ran out)
Tsubugai- 6
3 Staff members that stood out (why/how):
-Had a talk with Kelly about professionalism tonight. Had a hole in her back pocket of her jeans. Came in the other day without her work shoes, and had to go back home. Tonight she had a folded black linen on her shoulder for the the first part of her shift. Her hair was resting on it, and I asked her to take it off and put it in the linen bag. She abruptly told me it was her coughing rag. I told her that's pretty gross, and that she needs to cough into her arm or a paper towel. Her cough got worse through the night. I feel bad that she's sick, and I guess there's a cough going around, but I don't see Sophia and Ruthy with "a coughing rag". I told her she needed to get her shift covered tomorrow or get some medicine to suppress the cough. She's also just unaware of her space, and tends to have poor judgment in general. I keeping think about Elizabeth's note about her explaining a mistake to a table by saying we scheduled her several doubles in a row. She is really the only server we have that I'm concerned about giving good service. Also, any criticism and she immediately gets angry/defensive or cries. I feel like it's a challenge just to try and guide her in the right direction. Samara, I'd like to give her eval this period. If I don't see a change in her overall performance she's going back to the support staff schedule.
-Had a table give Krystin a round of applause when they found out she was their server. She must have impressed them the last time.
-Matt is so solid in the kitchen. I love working with that guy.
Any VIP's in?
Comps& Void Detail:
-Void 2 Bf Carpaccios
-Server Misring Yakuniku was suppose to be Yaki Onigiri
-Changed Mind for a Croquette that took 25 min
R&M needs:
-Andy came out a said we were good to go. About 15 minutes into the shift the breaker tripped, and shot sparks again. Daniel said he knew why it was doing that, and that the cord to the small cooler was frayed and probably getting wet. We pulled it away from the wall, and sure enough that was it. He said he mentioned it before to Elizabeth, but we didn't have any electrical tape at the time so I guess it's been a ticking time-bomb. I asked Matt to rush to the store and get electrical tape. Wrapped up the cord, and flipped the breaker, and we were good to go. Well, almost. The kitchen printer went down. It was getting power, and I ran a test on it which worked fine. Tech support was no help. There were only 2 people working, and neither could help. The supervisor is unavailable until tomorrow morning. They said they would leave him a message to call me tonight, but it never happened. Ran the whole shift with hand-written tickets to the kitchen.
-Rodrigo fixed the gate by 7pm. Speedy service!
-The stem that goes into the sanitizer for the dishwasher broke tonight. Matt fixed it, but it doesn't reach the bottom. I'll call Autochlor tomorrow.
86'd items/ need more:
LY Dinner Sales: $7445
Projected Sales : $7414 (+$239)
TY Dinner Sales: $7656.74
+/- : +$211.74, +3%
Dinner Covers: 254
Avg PPA: $30.14
Weather: Another hot and sunny summer day
Special events?:
Who worked:
Kelly, Ruthy, Lindsey, Krystin, Dusten CL, John SA, Taylor FR, Chloe & Victoria H, Grace Cktl
Flow of Business, Cuts and Ticket Times:
The first hour was pretty mellow. Starting picking up quickly at 6pm. We were on a 45 minute wait by 630, and hit an hour wait by 645. Stayed on a steady 1-1:15 wait until 845. The wait slowed by 930 and we were off by 10. Had a little pop of about 8 tables between 1015-1045, and that was it. Cut first host and cocktail and went 3 on at 10.
Ticket times were solid. Had a couple long ticket times in the kitchen during the biggest pop, but considering they were working with handwritten tickets all night they did a great job.
Specials:
Japanese Uni- 20
Snow Crab- 16 (probably would have sold more but we ran out)
Tsubugai- 6
3 Staff members that stood out (why/how):
-Had a talk with Kelly about professionalism tonight. Had a hole in her back pocket of her jeans. Came in the other day without her work shoes, and had to go back home. Tonight she had a folded black linen on her shoulder for the the first part of her shift. Her hair was resting on it, and I asked her to take it off and put it in the linen bag. She abruptly told me it was her coughing rag. I told her that's pretty gross, and that she needs to cough into her arm or a paper towel. Her cough got worse through the night. I feel bad that she's sick, and I guess there's a cough going around, but I don't see Sophia and Ruthy with "a coughing rag". I told her she needed to get her shift covered tomorrow or get some medicine to suppress the cough. She's also just unaware of her space, and tends to have poor judgment in general. I keeping think about Elizabeth's note about her explaining a mistake to a table by saying we scheduled her several doubles in a row. She is really the only server we have that I'm concerned about giving good service. Also, any criticism and she immediately gets angry/defensive or cries. I feel like it's a challenge just to try and guide her in the right direction. Samara, I'd like to give her eval this period. If I don't see a change in her overall performance she's going back to the support staff schedule.
-Had a table give Krystin a round of applause when they found out she was their server. She must have impressed them the last time.
-Matt is so solid in the kitchen. I love working with that guy.
Any VIP's in?
Comps& Void Detail:
-Void 2 Bf Carpaccios
-Server Misring Yakuniku was suppose to be Yaki Onigiri
-Changed Mind for a Croquette that took 25 min
R&M needs:
-Andy came out a said we were good to go. About 15 minutes into the shift the breaker tripped, and shot sparks again. Daniel said he knew why it was doing that, and that the cord to the small cooler was frayed and probably getting wet. We pulled it away from the wall, and sure enough that was it. He said he mentioned it before to Elizabeth, but we didn't have any electrical tape at the time so I guess it's been a ticking time-bomb. I asked Matt to rush to the store and get electrical tape. Wrapped up the cord, and flipped the breaker, and we were good to go. Well, almost. The kitchen printer went down. It was getting power, and I ran a test on it which worked fine. Tech support was no help. There were only 2 people working, and neither could help. The supervisor is unavailable until tomorrow morning. They said they would leave him a message to call me tonight, but it never happened. Ran the whole shift with hand-written tickets to the kitchen.
-Rodrigo fixed the gate by 7pm. Speedy service!
-The stem that goes into the sanitizer for the dishwasher broke tonight. Matt fixed it, but it doesn't reach the bottom. I'll call Autochlor tomorrow.
86'd items/ need more:
Thursday, June 16, 2016
Thursday PM Recap
Written By: Leary
LY Dinner Sales: $5655
Projected Sales : $5823 (-$1118)
TY Dinner Sales: $4705
+/- : -$950, -17%
Dinner Covers: 166
Avg PPA: $28.35
Weather: Sunny, humid, and hot
Special events?:
Who worked:
Mandy, Kelly, Krystin, Sophia, Dusten Cl, Chelsea training Victoria H, Miriam H, Lindsey training Chloe cktl
Flow of Business, Cuts and Ticket Times:
It was super slow tonight. Not much to report. We went on a small wait around 8 of a few tables, but that was it. Had a small pop after 9 and had the tables fill up again, but it was dead by 930. Ticket times were good. Cut cocktails at 830, 3 on and cut first host at 845, 2 on at 930.
Had a fly land in a customer's beer. They had already paid so I gave them $10 Kome bucks for next time. Lets talk at tomorrow's meeting about options.
Specials:
3 Staff members that stood out (why/how):
-Victoria is super friendly, and enthusiastic. I think she'll be a good hire.
-Chloe didn't have much practice, but Lindsey said she picked up things quickly. I think she might be interested in cock-tailing more.
-Josh seemed a little hectic with the late pop.
Any VIP's in?
Comps& Void Detail:
-Comped 2 edamames because they came out cold.
-A few voids for misrings.
-Training comps
R&M needs:
-Talked to our rep at ABC today. I'm going to increase our service to twice a month for the summer.
-Had the lights flicker on the patio, and then a breaker trip for the office light. Flipped the breaker and no other issues, but something to keep an eye on.
86'd items/ need more:
LY Dinner Sales: $5655
Projected Sales : $5823 (-$1118)
TY Dinner Sales: $4705
+/- : -$950, -17%
Dinner Covers: 166
Avg PPA: $28.35
Weather: Sunny, humid, and hot
Special events?:
Who worked:
Mandy, Kelly, Krystin, Sophia, Dusten Cl, Chelsea training Victoria H, Miriam H, Lindsey training Chloe cktl
Flow of Business, Cuts and Ticket Times:
It was super slow tonight. Not much to report. We went on a small wait around 8 of a few tables, but that was it. Had a small pop after 9 and had the tables fill up again, but it was dead by 930. Ticket times were good. Cut cocktails at 830, 3 on and cut first host at 845, 2 on at 930.
Had a fly land in a customer's beer. They had already paid so I gave them $10 Kome bucks for next time. Lets talk at tomorrow's meeting about options.
Specials:
3 Staff members that stood out (why/how):
-Victoria is super friendly, and enthusiastic. I think she'll be a good hire.
-Chloe didn't have much practice, but Lindsey said she picked up things quickly. I think she might be interested in cock-tailing more.
-Josh seemed a little hectic with the late pop.
Any VIP's in?
Comps& Void Detail:
-Comped 2 edamames because they came out cold.
-A few voids for misrings.
-Training comps
R&M needs:
-Talked to our rep at ABC today. I'm going to increase our service to twice a month for the summer.
-Had the lights flicker on the patio, and then a breaker trip for the office light. Flipped the breaker and no other issues, but something to keep an eye on.
86'd items/ need more:
Thursday AM 6/16/16
Written By: Samara
LY Lunch Sales: $1413
Projected Sales : $1292.58
TY Lunch Sales: $2003
+/- : +42% over LY & +$710.42
Lunch Covers: 114
Avg PPA: $17.57
Previous Days Labor: 18.80%
Previous Days Comps: 4.91%
Controllable Comps: 1.43%
Weather: 95 and sunny. Hello Summer!
Special events?:
Who worked: Mandy, Lindsey, Grace, Sayo (CL), John (H), Will (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Filled up by noon and on an average wait of 15-30 minutes. Went off the wait by 12:30 and then is was steady up until 1:15. I cut Mandy at 1, Lindsey at 1:40, and Grace at 1:50. Sushi bar said rolls were taking 20 minutes but no customer issue or complaints. Smooth day.
Specials:
3 Staff members that stood out (why/how): Grace was running on fumes from not getting any sleep last night but managed to keep her head up and do a great job.
I have two interviews for potential hosts tomorrow.
Any VIP's in? Neal, Kayo
Comps& Void Detail:
-Owner Comp for Kayo
-Employee Kome bucks from John
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1413
Projected Sales : $1292.58
TY Lunch Sales: $2003
+/- : +42% over LY & +$710.42
Lunch Covers: 114
Avg PPA: $17.57
Previous Days Labor: 18.80%
Previous Days Comps: 4.91%
Controllable Comps: 1.43%
Weather: 95 and sunny. Hello Summer!
Special events?:
Who worked: Mandy, Lindsey, Grace, Sayo (CL), John (H), Will (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Filled up by noon and on an average wait of 15-30 minutes. Went off the wait by 12:30 and then is was steady up until 1:15. I cut Mandy at 1, Lindsey at 1:40, and Grace at 1:50. Sushi bar said rolls were taking 20 minutes but no customer issue or complaints. Smooth day.
Specials:
3 Staff members that stood out (why/how): Grace was running on fumes from not getting any sleep last night but managed to keep her head up and do a great job.
I have two interviews for potential hosts tomorrow.
Any VIP's in? Neal, Kayo
Comps& Void Detail:
-Owner Comp for Kayo
-Employee Kome bucks from John
R&M needs:
86'd items/ need more:
Wednesday, June 15, 2016
Wednesday 6/15/16 recap
Written By: Dusten
LY Lunch Sales: 1995
Projected Sales : 1786.05
TY Lunch Sales: 1948
+/- : -2% under LY but $161.95 over PS
Lunch Covers: 111
Avg PPA: 17.55
LY Dinner Sales: 4704
Projected Sales : 4716
TY Dinner Sales: 5745
+/- : 1028.82 over PS and over LY by 22%
Dinner Covers: 223
Avg PPA: 25.76
Previous Days Labor: 18.36%
Previous Days Comps: 4.73%
Controllable Comps: 0%
Weather: Suddenly Summer
Special events?:
Who worked: Lunch: Naoto, Lindsey, Sayo, Johnny CL, John FR and Will SA. Maverick was a no-call no-show.
Dinner: Naoto, Grace, Krystin, Camacho, Sophia CL, Chloe H, John picked up Grant's host shift, Will came in to SA and Kaori FR.
Flow of Business, Cuts and Ticket Times: Lunch was steady. Had only two tables on a wait at all. I stayed pretty close to the host stand for the most part. I cut Naoto at 1pm, Lindsey at 1:15pm and then Sayo at 1:45pm.
Dinner was busy. Seemed like a normal night with things looking to die down at 8:45 or so. We got another large pop, coupled with a reservation showing late that set us back onto a wait until 9:45pm. I cut Naoto at 8:45, Grace at 9:30pm and Krystin at 9:45pm. I cut Chloe then and left Camacho and Sophia to shut it down.
Lee and Louis were both listed as San-ban tonight. I wasn't sure how to divvy the tipshare. I assumed (sorry) that Lee was training Louis so it would just go to him? Do I just split it between them? Point is it may need to be adjusted by someone who knows better than I do.
Specials:
3 Staff members that stood out (why/how): John has all of the initiative in the world and no real knowledge of his limitations. That being said, he is prone to jump into situation and occasionally bite off more than he can chew. As a result his energy can become hazardously frantic. I think he is so motivated to help and wants to do everything he can that he spreads himself too thin. I will talk with him tonight on how to focus his energy and work more efficiently. It is good to recognize a problem even if you can't be the one to fix it always
Maverick was a no-call as mentioned earlier. I called him almost a half hour after his scheduled in time. He did call back after 2pm and left a message on my cell, but the damage is done. I only just noticed that he does have some cash in the payroll envelope.
Will did well today and was a huge help in picking up a shift tonight. He may not be the most efficient but he has moments of diligence that should be ecouraged.
Any VIP's in? Kenny, some other familiar faces. A woman that goes to the church Hiroe plays at. They were odd but very sweet. My "arigato" when they left was enough to convince the woman I ought to know more Japanese. A friend of a friend and his girlfriend.
Had an odd situation with Kristen's first party tonight. She comes to me at the end of their meal to tell me the yelp soft-serve promotion is back. She had already redeemed each offer on their phone and was in the process of making 8 soft serves. I went onto the yelp for business owners page- it took a good while but their check-ins did show up on the Activity screen. While waiting for that I contacted Yelp via their ad department. It was too soon to verify the check-ins at that point as they had not shown up on the site yet, but the Yelp associate did tell me that the free soft-serve offer was NOT active on their end either. He didn't hesitate to call shenanigans on the part of the customers, but there is no way to be sure. I tried checking in myself on my phone to get the same offer, but no luck. Really strange. We honored it, but I told the servers, and this ought to go into the shift notes- if anyone one has a customer with the soft-serve offer, to simply notify the MOD. It may even be prudent to follow up with Yelp, since their check-ins weren't false. They took place between 7:06 pm and 7:13 pm. I'm fairly certain my check in was the one at 7:29pm.
Had a girl come in and drop of a resume. She was responding to the PT server add on Poached. I did mention to her that we also need some support staff help and likely she'll have to go through that training as part of the server training tract.
Comps& Void Detail: bday softo,
love 4 sale roll double ring- used for another order
$3 kome bucks taken off for HH hot sake rang in too late.
2 or 3 kome buck cards.
2 order saba sashimi and 1 suzuki sashimi- meant nigiri.
50% recovery for woman who found a hair in her salmon nigiri on her sushi lunch.
I gave Kaori some kome bucks as I forgot to ring in her fat samurai roll.
R&M needs: back burner in kitchen is acting up. Scott can elaborate. I am fairly certain this is an ongoing issue that has come up more frequently recently.
The natto for the natto maki and nigiri has been looking more and more like mush. It really looks very unappetizing and some of the servers seemed concerned.
86'd items/ need more: small spoons, black plates #JW1088, more white rectangular plates. Clorox wipes for the bathroom.
Okonomiyaki and Kombucha should both be coming tomorrow.
LY Lunch Sales: 1995
Projected Sales : 1786.05
TY Lunch Sales: 1948
+/- : -2% under LY but $161.95 over PS
Lunch Covers: 111
Avg PPA: 17.55
LY Dinner Sales: 4704
Projected Sales : 4716
TY Dinner Sales: 5745
+/- : 1028.82 over PS and over LY by 22%
Dinner Covers: 223
Avg PPA: 25.76
Previous Days Labor: 18.36%
Previous Days Comps: 4.73%
Controllable Comps: 0%
Weather: Suddenly Summer
Special events?:
Who worked: Lunch: Naoto, Lindsey, Sayo, Johnny CL, John FR and Will SA. Maverick was a no-call no-show.
Dinner: Naoto, Grace, Krystin, Camacho, Sophia CL, Chloe H, John picked up Grant's host shift, Will came in to SA and Kaori FR.
Flow of Business, Cuts and Ticket Times: Lunch was steady. Had only two tables on a wait at all. I stayed pretty close to the host stand for the most part. I cut Naoto at 1pm, Lindsey at 1:15pm and then Sayo at 1:45pm.
Dinner was busy. Seemed like a normal night with things looking to die down at 8:45 or so. We got another large pop, coupled with a reservation showing late that set us back onto a wait until 9:45pm. I cut Naoto at 8:45, Grace at 9:30pm and Krystin at 9:45pm. I cut Chloe then and left Camacho and Sophia to shut it down.
Lee and Louis were both listed as San-ban tonight. I wasn't sure how to divvy the tipshare. I assumed (sorry) that Lee was training Louis so it would just go to him? Do I just split it between them? Point is it may need to be adjusted by someone who knows better than I do.
Specials:
3 Staff members that stood out (why/how): John has all of the initiative in the world and no real knowledge of his limitations. That being said, he is prone to jump into situation and occasionally bite off more than he can chew. As a result his energy can become hazardously frantic. I think he is so motivated to help and wants to do everything he can that he spreads himself too thin. I will talk with him tonight on how to focus his energy and work more efficiently. It is good to recognize a problem even if you can't be the one to fix it always
Maverick was a no-call as mentioned earlier. I called him almost a half hour after his scheduled in time. He did call back after 2pm and left a message on my cell, but the damage is done. I only just noticed that he does have some cash in the payroll envelope.
Will did well today and was a huge help in picking up a shift tonight. He may not be the most efficient but he has moments of diligence that should be ecouraged.
Any VIP's in? Kenny, some other familiar faces. A woman that goes to the church Hiroe plays at. They were odd but very sweet. My "arigato" when they left was enough to convince the woman I ought to know more Japanese. A friend of a friend and his girlfriend.
Had an odd situation with Kristen's first party tonight. She comes to me at the end of their meal to tell me the yelp soft-serve promotion is back. She had already redeemed each offer on their phone and was in the process of making 8 soft serves. I went onto the yelp for business owners page- it took a good while but their check-ins did show up on the Activity screen. While waiting for that I contacted Yelp via their ad department. It was too soon to verify the check-ins at that point as they had not shown up on the site yet, but the Yelp associate did tell me that the free soft-serve offer was NOT active on their end either. He didn't hesitate to call shenanigans on the part of the customers, but there is no way to be sure. I tried checking in myself on my phone to get the same offer, but no luck. Really strange. We honored it, but I told the servers, and this ought to go into the shift notes- if anyone one has a customer with the soft-serve offer, to simply notify the MOD. It may even be prudent to follow up with Yelp, since their check-ins weren't false. They took place between 7:06 pm and 7:13 pm. I'm fairly certain my check in was the one at 7:29pm.
Had a girl come in and drop of a resume. She was responding to the PT server add on Poached. I did mention to her that we also need some support staff help and likely she'll have to go through that training as part of the server training tract.
Comps& Void Detail: bday softo,
love 4 sale roll double ring- used for another order
$3 kome bucks taken off for HH hot sake rang in too late.
2 or 3 kome buck cards.
2 order saba sashimi and 1 suzuki sashimi- meant nigiri.
50% recovery for woman who found a hair in her salmon nigiri on her sushi lunch.
I gave Kaori some kome bucks as I forgot to ring in her fat samurai roll.
R&M needs: back burner in kitchen is acting up. Scott can elaborate. I am fairly certain this is an ongoing issue that has come up more frequently recently.
The natto for the natto maki and nigiri has been looking more and more like mush. It really looks very unappetizing and some of the servers seemed concerned.
86'd items/ need more: small spoons, black plates #JW1088, more white rectangular plates. Clorox wipes for the bathroom.
Okonomiyaki and Kombucha should both be coming tomorrow.
Tuesday, June 14, 2016
Tuesday 6/14/16
Written By: Samara
LY Lunch Sales: $1892
Projected Sales : $2233.55
TY Lunch Sales: $1880
+/- : -1% under LY & -$353.55 under PS
Lunch Covers: 120
Avg PPA: $15.67 (yuck)
LY Dinner Sales: $3728
Projected Sales : $5439.18
TY Dinner Sales: $5213
+/- : +40% over LY & -$226.18 under PS
Dinner Covers: 188
Avg PPA: $27.73
Previous Days Labor: 18.74%
Previous Days Comps: 5.39%
Controllable Comps: 2%
Weather: 90's and humid during the day, 80's and humid during the night (time to get the misters out and the water station!)
Special events?: none
Who worked: LUNCH- Kelly, Lindsey, Sayo, Johnny (CL), John (FR), Will (SA), I hosted! (will get to that later)
DINNER- Kelly, Lindsey, Ruthy, Clair (CL), John & Chloe (H), Will (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Lot of kiddos, which is probably why the PPA is so low. Saw a noticeable difference in tables turning since the kitchen is cranking out food a lot faster.
Grant was a no call/no show. I called him 3 times worried because it seemed out of character. After talking to Chloe, it sounded like he couldn't handle the high volume and stress of the job. I think the final straw was the oshibori scandal paired with me threatening to send him home for being unfocused on Saturday night. Oh well.
I had John jump on food running and I hosted.
Cut Kelly at 1pm. We were full but it seemed like it was dying down pretty quickly, so I cut Lindsey at 1:30. Sayo's section sat for a lot longer. A bunch of tables walked in between 1:30 and close but Johnny handled everything with ease, asking for help and managing his stress levels. No long tickets or customer issue.
Dinner was quite busy. Had several 5-tops and a walk in 7-top. On a wait by 6pm, which averaged at 30-45 minutes for most parties. Went off the wait at 9:15 when I cut Kelly. Cut Lindsey at 9:30 and Ruthy at 9:45.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): 86 Grant.
Chloe is great. She's really fitting in well and managed running the board by herself while John mostly cocktailed.
John was the superstar for today, switching to food runner during lunch and picking Maverick's hosting shift for dinner last minute. He got ample practice as CT. I oversaw all interactions and transactions.
Trying to coach Will is becoming increasingly difficult. I have a feeling he's not going to last long...
Any VIP's in? Nathan, Lindsey Creel
Comps& Void Detail: couple of misrings and guest changed mind voids. Reservation comp. 2 Promo Kome bucks
R&M needs:
86'd items/ need more: Down to our last Asahi keg, 1 bottle of Kombucha left...
LY Lunch Sales: $1892
Projected Sales : $2233.55
TY Lunch Sales: $1880
+/- : -1% under LY & -$353.55 under PS
Lunch Covers: 120
Avg PPA: $15.67 (yuck)
LY Dinner Sales: $3728
Projected Sales : $5439.18
TY Dinner Sales: $5213
+/- : +40% over LY & -$226.18 under PS
Dinner Covers: 188
Avg PPA: $27.73
Previous Days Labor: 18.74%
Previous Days Comps: 5.39%
Controllable Comps: 2%
Weather: 90's and humid during the day, 80's and humid during the night (time to get the misters out and the water station!)
Special events?: none
Who worked: LUNCH- Kelly, Lindsey, Sayo, Johnny (CL), John (FR), Will (SA), I hosted! (will get to that later)
DINNER- Kelly, Lindsey, Ruthy, Clair (CL), John & Chloe (H), Will (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Lot of kiddos, which is probably why the PPA is so low. Saw a noticeable difference in tables turning since the kitchen is cranking out food a lot faster.
Grant was a no call/no show. I called him 3 times worried because it seemed out of character. After talking to Chloe, it sounded like he couldn't handle the high volume and stress of the job. I think the final straw was the oshibori scandal paired with me threatening to send him home for being unfocused on Saturday night. Oh well.
I had John jump on food running and I hosted.
Cut Kelly at 1pm. We were full but it seemed like it was dying down pretty quickly, so I cut Lindsey at 1:30. Sayo's section sat for a lot longer. A bunch of tables walked in between 1:30 and close but Johnny handled everything with ease, asking for help and managing his stress levels. No long tickets or customer issue.
Dinner was quite busy. Had several 5-tops and a walk in 7-top. On a wait by 6pm, which averaged at 30-45 minutes for most parties. Went off the wait at 9:15 when I cut Kelly. Cut Lindsey at 9:30 and Ruthy at 9:45.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): 86 Grant.
Chloe is great. She's really fitting in well and managed running the board by herself while John mostly cocktailed.
John was the superstar for today, switching to food runner during lunch and picking Maverick's hosting shift for dinner last minute. He got ample practice as CT. I oversaw all interactions and transactions.
Trying to coach Will is becoming increasingly difficult. I have a feeling he's not going to last long...
Any VIP's in? Nathan, Lindsey Creel
Comps& Void Detail: couple of misrings and guest changed mind voids. Reservation comp. 2 Promo Kome bucks
R&M needs:
86'd items/ need more: Down to our last Asahi keg, 1 bottle of Kombucha left...
Monday, June 13, 2016
Monday 6/13/16
Written By: Samara and Chelsea training
LY Lunch Sales: $1675
Projected Sales : $1468
TY Lunch Sales: $2210
+/- : 32% over LY and $741.12 over PS
Lunch Covers: 101
Avg PPA: $21.88
LY Dinner Sales: $4252
Projected Sales : $4521
TY Dinner Sales: $4789
+/- : 13% over LY and $267.62 over PS
Dinner Covers: 167
Avg PPA: $28.68
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 10.87% - server misrings, friends and family, recovery
Weather: Cloudy in the morning, then sunny and quite hot. Stayed warm until sunset (which was gorgeous!)
Special events?:
Who worked:
Lunch: Mandy, Sayo, Kelly, Johnny CL, Will SA, Hiroe FR, Cindy H
Dinner: Grace, Ruthy, Krystin, Clair, Jason CL. John FR, Will SA, Miriam and Chelsea H
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty uneventful, no long ticket times but one customer issue: CoA employee came in and sat at S1, but Will pulled me aside and said that he had dropped a rag on the ground, and that when he did, it made S1 mad. When pressed for detail, he said that it was because he had picked the rag up off the ground and then wiped the table with it. Spoke with the CoA employee, appreciated him speaking up, and pulled Will aside to explain his error. Cut Kelly at 1 pm, Mandy at 1:30, Sayo at 1:40.
Dinner: Slow start, although parking lot was full by 5:45. Went on a wait around 6:45, wait was over by 8:30 pm. Cut Grace at 8:30, then cut Ruthy at 9pm. Went two on at 9:30, one on 9:40. A3 sent back okinomiyaki, telling John that it was raw in the middle. John decided by himself that it was not, but did not alert Clair or manager. It wasn't until the check was dropped that the customer pointed out to Clair that they had sent back the okinomiyaki. I spoke with John and gave A3 Kome bucks for next time with my apologies.
Specials: Japanese Uni 3 and Snow Crab 3
3 Staff members that stood out (why/how): John and William (as mentioned above)
Today was Krystin's half birthday. Ruthy brought her cupcakes.
Any VIP's in? Emily from Yellow Jacket, people from Salt and Time, Olamaie, and Quacks. Nathan and Lauren the messy haired girl during lunch.
Comps& Void Detail:
-5 SIN
-3 Promo Kome Bucks
-2 Employee Kome bucks from Krystin & Grace
-Comped Okinomiyaki. Kitchen Error
R&M needs: Lots of fruit flies hanging around the drink mats. Making a note to clean them more thoroughly on a daily basis.
86'd items/ need more: Toilet scrubbies
LY Lunch Sales: $1675
Projected Sales : $1468
TY Lunch Sales: $2210
+/- : 32% over LY and $741.12 over PS
Lunch Covers: 101
Avg PPA: $21.88
LY Dinner Sales: $4252
Projected Sales : $4521
TY Dinner Sales: $4789
+/- : 13% over LY and $267.62 over PS
Dinner Covers: 167
Avg PPA: $28.68
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 10.87% - server misrings, friends and family, recovery
Weather: Cloudy in the morning, then sunny and quite hot. Stayed warm until sunset (which was gorgeous!)
Special events?:
Who worked:
Lunch: Mandy, Sayo, Kelly, Johnny CL, Will SA, Hiroe FR, Cindy H
Dinner: Grace, Ruthy, Krystin, Clair, Jason CL. John FR, Will SA, Miriam and Chelsea H
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty uneventful, no long ticket times but one customer issue: CoA employee came in and sat at S1, but Will pulled me aside and said that he had dropped a rag on the ground, and that when he did, it made S1 mad. When pressed for detail, he said that it was because he had picked the rag up off the ground and then wiped the table with it. Spoke with the CoA employee, appreciated him speaking up, and pulled Will aside to explain his error. Cut Kelly at 1 pm, Mandy at 1:30, Sayo at 1:40.
Dinner: Slow start, although parking lot was full by 5:45. Went on a wait around 6:45, wait was over by 8:30 pm. Cut Grace at 8:30, then cut Ruthy at 9pm. Went two on at 9:30, one on 9:40. A3 sent back okinomiyaki, telling John that it was raw in the middle. John decided by himself that it was not, but did not alert Clair or manager. It wasn't until the check was dropped that the customer pointed out to Clair that they had sent back the okinomiyaki. I spoke with John and gave A3 Kome bucks for next time with my apologies.
Specials: Japanese Uni 3 and Snow Crab 3
3 Staff members that stood out (why/how): John and William (as mentioned above)
Today was Krystin's half birthday. Ruthy brought her cupcakes.
Any VIP's in? Emily from Yellow Jacket, people from Salt and Time, Olamaie, and Quacks. Nathan and Lauren the messy haired girl during lunch.
Comps& Void Detail:
-5 SIN
-3 Promo Kome Bucks
-2 Employee Kome bucks from Krystin & Grace
-Comped Okinomiyaki. Kitchen Error
R&M needs: Lots of fruit flies hanging around the drink mats. Making a note to clean them more thoroughly on a daily basis.
86'd items/ need more: Toilet scrubbies
Sunday PM Recap 6/12/16
Written By: Leary
*Please do not use the office computer for anything non-work related. Do not visit sites that are not work related. If something pops up asking you to update something, please don't. Do not open any attachments in your email unless you're absolutely sure what they are. Even if they're are sent to Kome.*
LY Dinner Sales: $4251
Projected Sales : $4791
TY Dinner Sales: $5732.58
+/- : +35%, +$1481.58
Dinner Covers: 199
Avg PPA: $28.81
Weather: Hot, Humid, and Sunny
Special events?: ATX TV Festival, ROT Rally weekend
Who worked:
Krystin, Mandy, Jason, Dusten, Clair CL, Hiroe FR, William SA, Miriam & Chloe H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
It was a bit of hectic start. The computer was acting sluggish when I got in, Chrome was unresponsive, and then the computer just restarted itself. This was very similar behavior that occurred when someone downloaded Malware on it last year. Hoping that's not the case. The computer would not reboot Future POS once it did restart. I had to call the dreaded tech support to get things up and running. It worked for the rest of the night. Aloha will be coming soon.
We had to open 11 minutes late due to the computers. When we did open there was a long line in the parking lot as to be expected. The restaurant was full and on a 20 minute wait immediately. Everyone did a great job knocking out the initial rush. Lots of teamwork which is always great to see. The wait quickly grew to 45 minutes by 615, and we got up to an hour wait by 7. It oddly slowed down a bit by 8, and we sat the last table on a wait around 845. We did get a few tables after 9, and filled up again by 930 with 2 tables on the wait. All tables sat by 950. Ticket times were mostly solid. Cut Cocktail and first host at 840. Went 2 on at 905.
Specials:
Carpaccio Spec- 5
3 Staff members that stood out (why/how):
-Talked to Mandy, and Camacho about the cooler not being completely stocked after lunch. It was Mandy's side-work, and Camacho was the closer. Started the shift with Clair's table wanting a bottle of Le Pive Rose, and we had to ice some down before we could serve it to them. This was a semi-regular problem when I was waiting tables, so lets stay on the lunch closers.
-Mr. Tran was training Lewis on rolls. The first couple looked pretty bad. Camacho pointed them out, and I asked Toshi to remake them. After that the rolls looked great. Really nice to see an immediate turn around.
-Krystin did a great job taking care of Kazu and the Fukumoto group, while also helping a whole lot with the first pop.
Any VIP's in?
-Kazu & the Fukumoto crew at B8
-Had a really nice couple come in for the first time. They own Austin Shaker on 12th. Jason had invited them to come in. They were totally blown away with their meal. They're off on Sundays so I bet we'll see more of them. David and Kiki.
Comps& Void Detail:
-Owner comp a couple items for Take's friends at A5
-Recovery Comp 1/2 off for a Fat Samarai Roll that took 40 minutes at S12. The wait would have probably been fine except they were given the wrong roll at 30 minutes. They were very understanding, and happy in the end.
R&M needs:
-New POS. My number one priority this week.
86'd items/ need more:
*Please do not use the office computer for anything non-work related. Do not visit sites that are not work related. If something pops up asking you to update something, please don't. Do not open any attachments in your email unless you're absolutely sure what they are. Even if they're are sent to Kome.*
LY Dinner Sales: $4251
Projected Sales : $4791
TY Dinner Sales: $5732.58
+/- : +35%, +$1481.58
Dinner Covers: 199
Avg PPA: $28.81
Weather: Hot, Humid, and Sunny
Special events?: ATX TV Festival, ROT Rally weekend
Who worked:
Krystin, Mandy, Jason, Dusten, Clair CL, Hiroe FR, William SA, Miriam & Chloe H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
It was a bit of hectic start. The computer was acting sluggish when I got in, Chrome was unresponsive, and then the computer just restarted itself. This was very similar behavior that occurred when someone downloaded Malware on it last year. Hoping that's not the case. The computer would not reboot Future POS once it did restart. I had to call the dreaded tech support to get things up and running. It worked for the rest of the night. Aloha will be coming soon.
We had to open 11 minutes late due to the computers. When we did open there was a long line in the parking lot as to be expected. The restaurant was full and on a 20 minute wait immediately. Everyone did a great job knocking out the initial rush. Lots of teamwork which is always great to see. The wait quickly grew to 45 minutes by 615, and we got up to an hour wait by 7. It oddly slowed down a bit by 8, and we sat the last table on a wait around 845. We did get a few tables after 9, and filled up again by 930 with 2 tables on the wait. All tables sat by 950. Ticket times were mostly solid. Cut Cocktail and first host at 840. Went 2 on at 905.
Specials:
Carpaccio Spec- 5
3 Staff members that stood out (why/how):
-Talked to Mandy, and Camacho about the cooler not being completely stocked after lunch. It was Mandy's side-work, and Camacho was the closer. Started the shift with Clair's table wanting a bottle of Le Pive Rose, and we had to ice some down before we could serve it to them. This was a semi-regular problem when I was waiting tables, so lets stay on the lunch closers.
-Mr. Tran was training Lewis on rolls. The first couple looked pretty bad. Camacho pointed them out, and I asked Toshi to remake them. After that the rolls looked great. Really nice to see an immediate turn around.
-Krystin did a great job taking care of Kazu and the Fukumoto group, while also helping a whole lot with the first pop.
Any VIP's in?
-Kazu & the Fukumoto crew at B8
-Had a really nice couple come in for the first time. They own Austin Shaker on 12th. Jason had invited them to come in. They were totally blown away with their meal. They're off on Sundays so I bet we'll see more of them. David and Kiki.
Comps& Void Detail:
-Owner comp a couple items for Take's friends at A5
-Recovery Comp 1/2 off for a Fat Samarai Roll that took 40 minutes at S12. The wait would have probably been fine except they were given the wrong roll at 30 minutes. They were very understanding, and happy in the end.
R&M needs:
-New POS. My number one priority this week.
86'd items/ need more:
Sunday, June 12, 2016
Sunday AM 6/12/16
Written By: Samara
LY Lunch Sales: 1661
Projected Sales : 2800
TY Lunch Sales: 2777
+/- : +67% over LY & -$23 under PS
Lunch Covers: 144
Avg PPA: $19.28
Previous Days Labor: 13%
Previous Days Comps: 5%
Controllable Comps: 4.27%
Weather: 90's and sunny
Special events?:
Who worked: Krystin, Mandy, Ruthy, Camacho (CL), John (FR), Will (SA), Chloe (H)
Flow of Business, Cuts and Ticket Times: Several tables at open but it never really got busy. Tried to have an even flow of pacing again with one computer terminal. I kept reminding the servers to use the office computer but seemed to fall on deaf ears. I'm curious to see how dinners goes with this same group.
A7, family of 3, waited a long time for their unagi maki. It wasn't the fault of the sushi bar at all but the table's decision to change their order a while after it had already been put in. They ordered a kid's kitchen plate and then changed their mind. Ruthy stopped it as it was being made. Then it took about 20 minutes for the unagi maki to come out (maybe the busiest 30 minutes of service) and the adults had already finished eating. When I went to talk to the table, the Dad said he was mad that Ruthy forgot to put in their original order. I explained what happened, they seemed fine, even boxed up their maki to go. They left Ruthy $10 on $100.
Never really went on a wait. Cut Krystin at 2:15 and Mandy at 2:30.
Specials:
3 Staff members that stood out (why/how): Krystin was in a weird mood. She seemed annoyed by just about everything so I left her alone. It was never really an issue, just something I noticed.
John's great at food running but he needs to brush on the finer points of knowing the menu.
Any VIP's in? Lauren (messy haired girl), Susan & Jason
Comps& Void Detail:
-Sent Lauren two pieces of Sake Toro
R&M needs: Can we round up our dishwashers and get them on the same page about when you change the water in the machine?
86'd items/ need more:
LY Lunch Sales: 1661
Projected Sales : 2800
TY Lunch Sales: 2777
+/- : +67% over LY & -$23 under PS
Lunch Covers: 144
Avg PPA: $19.28
Previous Days Labor: 13%
Previous Days Comps: 5%
Controllable Comps: 4.27%
Weather: 90's and sunny
Special events?:
Who worked: Krystin, Mandy, Ruthy, Camacho (CL), John (FR), Will (SA), Chloe (H)
Flow of Business, Cuts and Ticket Times: Several tables at open but it never really got busy. Tried to have an even flow of pacing again with one computer terminal. I kept reminding the servers to use the office computer but seemed to fall on deaf ears. I'm curious to see how dinners goes with this same group.
A7, family of 3, waited a long time for their unagi maki. It wasn't the fault of the sushi bar at all but the table's decision to change their order a while after it had already been put in. They ordered a kid's kitchen plate and then changed their mind. Ruthy stopped it as it was being made. Then it took about 20 minutes for the unagi maki to come out (maybe the busiest 30 minutes of service) and the adults had already finished eating. When I went to talk to the table, the Dad said he was mad that Ruthy forgot to put in their original order. I explained what happened, they seemed fine, even boxed up their maki to go. They left Ruthy $10 on $100.
Never really went on a wait. Cut Krystin at 2:15 and Mandy at 2:30.
Specials:
3 Staff members that stood out (why/how): Krystin was in a weird mood. She seemed annoyed by just about everything so I left her alone. It was never really an issue, just something I noticed.
John's great at food running but he needs to brush on the finer points of knowing the menu.
Any VIP's in? Lauren (messy haired girl), Susan & Jason
Comps& Void Detail:
-Sent Lauren two pieces of Sake Toro
R&M needs: Can we round up our dishwashers and get them on the same page about when you change the water in the machine?
86'd items/ need more:
Saturday PM 6/11/16
Written By: Samara
LY Dinner Sales: $7815
Projected Sales : $8440.20
TY Dinner Sales: $7411
+/- : -5% under LY & -$999.20 under PS
Dinner Covers: 258
Avg PPA: $28.84
Weather: 80's and humid and then it cooled down at night
Special events?: Rot Rally
Who worked: Clair, Camacho, Sayo, Ruthy, Dusten (CL), Hiroe (FR), John (SA), Chloe & Grant (H)
Flow of Business, Cuts and Ticket Times: The game plan for tonight was to focus on pacing since we only had one working computer. I had Kelly utilize the office computer for all of her CT sales and the servers also used the office computer to put in big orders. I manned the IPad all night, having Grant and Chloe be my gophers. This ultimately worked out for the best. Neither of them are strong enough hosts yet and I was fine with taking the brunt of it all. Thankfully it was REALLY slow in the beginning where pacing wasn't issue. It stayed that way steadily until around 7:15 when we finally went on a wait. I was over quoting every table about 10-15 minutes to be on the safe side. No one went over their time all night.
The displaced reso from last night arrived promptly at 7. I had the foresight to have two tables ready for them in the back B's. They ended up being only a 5 so we put them at B7. I asked Grant and Chloe to set up the table a quickly as possible. The head of the party was not the nicest woman to deal with but maybe it's because the circumstances that brought to us. Grant was in a slow motion daze and it took him what seemed like 10 minutes to reset the table.
The 7:00 reso ended up being 30 minutes late because of a flat tire. They were very understanding about having less time in the party room and were out by 9:10 for the next reso.
We found out the hard way that Hamachi Kama prints from the dead fry station printer. I comped it, spoke to the table, and gave the guy Kome bucks for a kama on us next time. I asked the servers to write up a ticket if anyone else ordered on.
We went off the wait around 10:30. I cut Clair, Camacho, and Chloe at 10. Cut Sayo at 10:30.
Can we discuss how exactly we are doing these party room CC? One: the reservation button is comping 100% of the bill (I used Promo Kome bucks instead) AND 2: I was under the impression we were only charging reservations $25 when they no called/no showed or canceled last minute. I'm not sure how to revert the original charge and even with the notes in the blog and on the Ipad, it's unclear who's been charged or not.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): Grant was very spaced out today. Preferring him as a food runner over host. He's got great attention to detail as food runner but really no sense of urgency/ability to multitask as a host. He's such a sweet kid and I asked him to more present at work -- I find him singing to himself a lot -- and reiterated what it means to be a great host.
Dusten was understandably upset when Michelle & Jordan didn't leave him a tip even though their meal was comped. He spent ample time sending them things they haven't had before. Maybe because he never dropped an itemized check they thought it was OK not to tip? I bought him dinner as a thank you and I'm sorry.
Jason Camacho unplugged the IPad when he got here at 4pm to plug his phone in. It nearly died two times during service because it never really was charged after lunch service. I asked him to be more mindful in the future. It was an added challenge for hosting. We went old school with a written wait list. I didn't mind, I like a challenge. It was beneficial for Chloe and Grant to learn this skill as well.
Any VIP's in? Michelle & Jordan, Leslie
Comps& Void Detail:
-Very few voids and misrings --maybe having one computer is just what we need to get it right! (kidding)
-Birthday Dessert
-Owner comp for Michelle & Jordan
-Employee Kome bucks for Dusten's dinner
-DNL midnight sun
-Bunch o' promo kome bucks
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7815
Projected Sales : $8440.20
TY Dinner Sales: $7411
+/- : -5% under LY & -$999.20 under PS
Dinner Covers: 258
Avg PPA: $28.84
Weather: 80's and humid and then it cooled down at night
Special events?: Rot Rally
Who worked: Clair, Camacho, Sayo, Ruthy, Dusten (CL), Hiroe (FR), John (SA), Chloe & Grant (H)
Flow of Business, Cuts and Ticket Times: The game plan for tonight was to focus on pacing since we only had one working computer. I had Kelly utilize the office computer for all of her CT sales and the servers also used the office computer to put in big orders. I manned the IPad all night, having Grant and Chloe be my gophers. This ultimately worked out for the best. Neither of them are strong enough hosts yet and I was fine with taking the brunt of it all. Thankfully it was REALLY slow in the beginning where pacing wasn't issue. It stayed that way steadily until around 7:15 when we finally went on a wait. I was over quoting every table about 10-15 minutes to be on the safe side. No one went over their time all night.
The displaced reso from last night arrived promptly at 7. I had the foresight to have two tables ready for them in the back B's. They ended up being only a 5 so we put them at B7. I asked Grant and Chloe to set up the table a quickly as possible. The head of the party was not the nicest woman to deal with but maybe it's because the circumstances that brought to us. Grant was in a slow motion daze and it took him what seemed like 10 minutes to reset the table.
The 7:00 reso ended up being 30 minutes late because of a flat tire. They were very understanding about having less time in the party room and were out by 9:10 for the next reso.
We found out the hard way that Hamachi Kama prints from the dead fry station printer. I comped it, spoke to the table, and gave the guy Kome bucks for a kama on us next time. I asked the servers to write up a ticket if anyone else ordered on.
We went off the wait around 10:30. I cut Clair, Camacho, and Chloe at 10. Cut Sayo at 10:30.
Can we discuss how exactly we are doing these party room CC? One: the reservation button is comping 100% of the bill (I used Promo Kome bucks instead) AND 2: I was under the impression we were only charging reservations $25 when they no called/no showed or canceled last minute. I'm not sure how to revert the original charge and even with the notes in the blog and on the Ipad, it's unclear who's been charged or not.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): Grant was very spaced out today. Preferring him as a food runner over host. He's got great attention to detail as food runner but really no sense of urgency/ability to multitask as a host. He's such a sweet kid and I asked him to more present at work -- I find him singing to himself a lot -- and reiterated what it means to be a great host.
Dusten was understandably upset when Michelle & Jordan didn't leave him a tip even though their meal was comped. He spent ample time sending them things they haven't had before. Maybe because he never dropped an itemized check they thought it was OK not to tip? I bought him dinner as a thank you and I'm sorry.
Jason Camacho unplugged the IPad when he got here at 4pm to plug his phone in. It nearly died two times during service because it never really was charged after lunch service. I asked him to be more mindful in the future. It was an added challenge for hosting. We went old school with a written wait list. I didn't mind, I like a challenge. It was beneficial for Chloe and Grant to learn this skill as well.
Any VIP's in? Michelle & Jordan, Leslie
Comps& Void Detail:
-Very few voids and misrings --maybe having one computer is just what we need to get it right! (kidding)
-Birthday Dessert
-Owner comp for Michelle & Jordan
-Employee Kome bucks for Dusten's dinner
-DNL midnight sun
-Bunch o' promo kome bucks
R&M needs:
86'd items/ need more:
Saturday, June 11, 2016
Saturday, 6.11.16 Elizabeth's Last Day :(
Written By:Elizabeth
LY Lunch Sales: $2180
Projected Sales : $3213
TY Lunch Sales: $2160
+/- : -1% LY and -$1053 (yuck!)
Lunch Covers:116
Avg PPA: $18.62
Previous Days Labor: not applicable due to the closure in the evening.
Previous Days Comps: 0
Controllable Comps: 0
Weather: Sunny and humid. low 90's?
Special events?:
My last day :(
Who worked: Johnny CL. Lindsey, Sophia, Mandy. John SA, Hiroe FR, Chloe Host
Flow of Business, Cuts and Ticket Times:
Really slow start! Picked up a little by 1:30 but nothing crazy. A real mellow day. Johnny had a 7 top in the party room that was comprised of 3 adults, 2 rambunctious boys, another little boy and a baby. The 2 boys were quite the trouble makes, I had to talk to them twice and then had to get their parents at one point because they were playing with the spicket (how do you spell that?) outside while the parents just hung out in the party room.
Other than that, I cut Lindsey around 2, and went 2 on at 2:15. It was really empty here for the last 45 minutes. Had one table walk in 5 minutes before close, stay until 3:45 and tip Johnny $5 on a Kome Bucks Discounted check. All in all, mellow. Hope tonight is busier by a landslide.
Specials:
Scott made a tasty little Japanese Tar-Tar with the leftover carpaccio scraps. We had a 5 count on them and sold them as a side for the Ramen. Mandy sold 4, Sophia sold the other. People LOVED it!
I made new table tents to include the La Marca prosecco as a special. We got one case at a special price so it will only help Wine cost.
3 Staff members that stood out (why/how):
EVERYONE! I love everyone!!!!
Any VIP's in?
The presumed Pilot & his wife
Chi & Family
Old John came in to say bye to me :(
Comps& Void Detail:
Kome Bucks from the travelling A7 (they sat at B4 first, then A3, then A7)
R&M needs:
I reordered crayons, since the first order the card got declined. I also ordered more triple anitbiotic cream for the first aid kit, champagne stoppers (the silver kind that are made specifically for it) and printer paper. Should be here Monday or Tuesday.
86'd items/ need more:
Elizabeth is 86'd.
LY Lunch Sales: $2180
Projected Sales : $3213
TY Lunch Sales: $2160
+/- : -1% LY and -$1053 (yuck!)
Lunch Covers:116
Avg PPA: $18.62
Previous Days Labor: not applicable due to the closure in the evening.
Previous Days Comps: 0
Controllable Comps: 0
Weather: Sunny and humid. low 90's?
Special events?:
My last day :(
Who worked: Johnny CL. Lindsey, Sophia, Mandy. John SA, Hiroe FR, Chloe Host
Flow of Business, Cuts and Ticket Times:
Really slow start! Picked up a little by 1:30 but nothing crazy. A real mellow day. Johnny had a 7 top in the party room that was comprised of 3 adults, 2 rambunctious boys, another little boy and a baby. The 2 boys were quite the trouble makes, I had to talk to them twice and then had to get their parents at one point because they were playing with the spicket (how do you spell that?) outside while the parents just hung out in the party room.
Other than that, I cut Lindsey around 2, and went 2 on at 2:15. It was really empty here for the last 45 minutes. Had one table walk in 5 minutes before close, stay until 3:45 and tip Johnny $5 on a Kome Bucks Discounted check. All in all, mellow. Hope tonight is busier by a landslide.
Specials:
Scott made a tasty little Japanese Tar-Tar with the leftover carpaccio scraps. We had a 5 count on them and sold them as a side for the Ramen. Mandy sold 4, Sophia sold the other. People LOVED it!
I made new table tents to include the La Marca prosecco as a special. We got one case at a special price so it will only help Wine cost.
3 Staff members that stood out (why/how):
EVERYONE! I love everyone!!!!
Any VIP's in?
The presumed Pilot & his wife
Chi & Family
Old John came in to say bye to me :(
Comps& Void Detail:
Kome Bucks from the travelling A7 (they sat at B4 first, then A3, then A7)
R&M needs:
I reordered crayons, since the first order the card got declined. I also ordered more triple anitbiotic cream for the first aid kit, champagne stoppers (the silver kind that are made specifically for it) and printer paper. Should be here Monday or Tuesday.
86'd items/ need more:
Elizabeth is 86'd.
Friday, June 10, 2016
Friday 6.10.16
Written By: Elizabeth
LY Lunch Sales: $2293
Projected Sales : $2610
TY Lunch Sales: $2045
+/- : -11% LY and -$565 PS
Lunch Covers: 121
Avg PPA: $16.90
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: .59%
Weather: Sunny
Special events?:
The computers...Closed for Dinner service due to the major crash.
Who worked: Sayo, Krystin, Ruthy, Clair CL. John/Miriam Host, Will SA, Maverick FR
Flow of Business, Cuts and Ticket Times:
It was hard to tell what kind of lunch it was today. The printers were down in the kitchen from the start. I got on the phone with tech support at 11:30-12:15 and got little accomplished. The staff was handwriting all of their tickets. THANK GOODNESS Leary was here and he was able to help facilitate whatever they needed, while I made other calls to tech support. Lunch seemed steady though, and numbers proved to be as good as they could be. We had to tell all of the guests coming in that their wait time would be longer than usual due to our staff having to handwrite all of the tickets. So some folks probably left due to that.
There was definitely some frustrations among the staff but they got through it, thanks to the wonderful help of Leary
3 Staff members that stood out (why/how):
Any VIP's in?
I saw Rob for a split second.
Comps& Void Detail:
voided an alone together and iced green tea for clair, missing No comps otherwise.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2293
Projected Sales : $2610
TY Lunch Sales: $2045
+/- : -11% LY and -$565 PS
Lunch Covers: 121
Avg PPA: $16.90
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: .59%
Weather: Sunny
Special events?:
The computers...Closed for Dinner service due to the major crash.
Who worked: Sayo, Krystin, Ruthy, Clair CL. John/Miriam Host, Will SA, Maverick FR
Flow of Business, Cuts and Ticket Times:
It was hard to tell what kind of lunch it was today. The printers were down in the kitchen from the start. I got on the phone with tech support at 11:30-12:15 and got little accomplished. The staff was handwriting all of their tickets. THANK GOODNESS Leary was here and he was able to help facilitate whatever they needed, while I made other calls to tech support. Lunch seemed steady though, and numbers proved to be as good as they could be. We had to tell all of the guests coming in that their wait time would be longer than usual due to our staff having to handwrite all of the tickets. So some folks probably left due to that.
There was definitely some frustrations among the staff but they got through it, thanks to the wonderful help of Leary
3 Staff members that stood out (why/how):
Any VIP's in?
I saw Rob for a split second.
Comps& Void Detail:
voided an alone together and iced green tea for clair, missing No comps otherwise.
R&M needs:
86'd items/ need more:
Thursday PM Recap 6/9/16
Written By: Leary
LY Dinner Sales: $4009
Projected Sales : $5625 (+$199)
TY Dinner Sales: $5824
+/- : +$1815, + 45%!
Dinner Covers: 231
Avg PPA: $25.21
Weather: Really hot and sunny. It threatened around 630, and then went back to being hot and sunny.
Special events?: Summer time
Who worked:
Kelly, Cindy, Ruthy, Sophia, Dusten Cl, Lindsey training cocktail with John, Maverick FR, Miriam and Grant H, Will SA
Flow of Business, Cuts and Ticket Times:
Started of slow. Only a few tables for the first hour. It picked up 7, and we were on a wait by 730. Got up to an hour wait by 8, but most of the time the wait was 30-40 min. We stayed busy all the way until close. Sat the last table on the wait around 950. Went 2 on at 945 so Dusten and Sophia would get the last round of tables. Cut first host at 930.
It was a good flow of business tonight. It was busy, but everything ran smoothly and never got too hectic. There was a lot of teamwork on the floor which is always great to see. Ticket times were solid. Not a lot of mistakes. Pretty smooth night with decent sales.
Specials:
Japanese Uni- 10
Snow Crab- 9
Hirame- 3
3 Staff members that stood out (why/how):
-I spoke with Grant tonight about the oshibori, and gave him his write up. I really hit home what a huge mistake he made. He understood, felt pretty horrible, and apologized several times. I dont think this will happen again.
-John was eager and willing tonight with his cocktail shift. Always great to see motivation to learn. Unfortunately, despite all the folks waiting, not a lot of folks ordered drinks tonight. He was able to make each sake cocktail only once, but told me he was going to start making them for servers in his down time so he can get more practice. He definitely should have another hopefully busier train before he cocktails solo.
-Will was moving a little slowly tonight. I was hoping to speak with him at the end of the shift, but he was gone pretty quickly. I'll be talking to him our next shift together. I'm a little concerned about his reliability after hearing about the first go-round.
-Ruthy had a pretty busy shift tonight. She handled it well, but needed to ask for more help. I helped her get through the busiest part of her night. I asked her to in the future reach out more for specific needs when she's that busy, and she agreed.
Any VIP's in?
Had a 9 top of Olive and June/White Horse folks. 8 of them went for Omakase with Sophia and had a great time. They were thrilled when I informed them of SIN nights on Monday.
Comps& Void Detail:
-1 Bday Comp
-2 Kome Promo Bucks
-Guest Changed Mind, ordered Takowasa Nigiri but when it arrived showed Kelly a picture of the Takowasa app which is what they meant to order.
R&M needs:
Janiking came in at the end of the night to clean.
86'd items/ need more:
LY Dinner Sales: $4009
Projected Sales : $5625 (+$199)
TY Dinner Sales: $5824
+/- : +$1815, + 45%!
Dinner Covers: 231
Avg PPA: $25.21
Weather: Really hot and sunny. It threatened around 630, and then went back to being hot and sunny.
Special events?: Summer time
Who worked:
Kelly, Cindy, Ruthy, Sophia, Dusten Cl, Lindsey training cocktail with John, Maverick FR, Miriam and Grant H, Will SA
Flow of Business, Cuts and Ticket Times:
Started of slow. Only a few tables for the first hour. It picked up 7, and we were on a wait by 730. Got up to an hour wait by 8, but most of the time the wait was 30-40 min. We stayed busy all the way until close. Sat the last table on the wait around 950. Went 2 on at 945 so Dusten and Sophia would get the last round of tables. Cut first host at 930.
It was a good flow of business tonight. It was busy, but everything ran smoothly and never got too hectic. There was a lot of teamwork on the floor which is always great to see. Ticket times were solid. Not a lot of mistakes. Pretty smooth night with decent sales.
Specials:
Japanese Uni- 10
Snow Crab- 9
Hirame- 3
3 Staff members that stood out (why/how):
-I spoke with Grant tonight about the oshibori, and gave him his write up. I really hit home what a huge mistake he made. He understood, felt pretty horrible, and apologized several times. I dont think this will happen again.
-John was eager and willing tonight with his cocktail shift. Always great to see motivation to learn. Unfortunately, despite all the folks waiting, not a lot of folks ordered drinks tonight. He was able to make each sake cocktail only once, but told me he was going to start making them for servers in his down time so he can get more practice. He definitely should have another hopefully busier train before he cocktails solo.
-Will was moving a little slowly tonight. I was hoping to speak with him at the end of the shift, but he was gone pretty quickly. I'll be talking to him our next shift together. I'm a little concerned about his reliability after hearing about the first go-round.
-Ruthy had a pretty busy shift tonight. She handled it well, but needed to ask for more help. I helped her get through the busiest part of her night. I asked her to in the future reach out more for specific needs when she's that busy, and she agreed.
Any VIP's in?
Had a 9 top of Olive and June/White Horse folks. 8 of them went for Omakase with Sophia and had a great time. They were thrilled when I informed them of SIN nights on Monday.
Comps& Void Detail:
-1 Bday Comp
-2 Kome Promo Bucks
-Guest Changed Mind, ordered Takowasa Nigiri but when it arrived showed Kelly a picture of the Takowasa app which is what they meant to order.
R&M needs:
Janiking came in at the end of the night to clean.
86'd items/ need more:
Thursday, June 9, 2016
Thursday AM 6/9/16
Written By:Samara
LY Lunch Sales:$ 1960
Projected Sales : $2292.50
TY Lunch Sales:$1293
+/- :-34% under LY & -$999.50 under PS
Lunch Covers: 86
Avg PPA: $15.03
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps:6.97%
Weather:80's and sunny
Special events?:
Who worked:Kelly, Lindsey, Sayo, Johnny (CL), Will (SA), Grant (FR), John (H)
Flow of Business, Cuts and Ticket Times:Very slow at first. Had a 1-top by 11:30. Didn't quite pick up until noon and then we were on a steady roll. No long ticket times. Scott is hammering in the importance pushing out food in the kitchen. It's really nice to see the guys in the kitchen warming to Scott and trusting his leadership. No customer issues either. Someone accidentally unplugged with internet connection to the server station computers. There was a brief moment of collective panic, but everything was fine once the problem was figured out. Cut Kelly at 1:30 and Lindsey at 1:45. Kept Sayo and Johnny on to close.
3 Staff members that stood out (why/how):
I had to talk to John about customer interaction. A woman was asking about to-go and instead of saying we were dine in only, he encouraged her to take a seat at the sushi bar and order food to take away. While I understand his good intentions, I don't think it's information we should be offering willingly. If it's the customer's idea to sit at the sushi bar just to ultimately order take out, then so be it.
Johnny closed out a check using the wrong card because this happens every week. He was in an off mood today, complaining that we were out of bunch of items he sold to a customer. He did not check the 86'd board AT ALL. All 86'd items were properly entered in the computer and crossed off on the menus. He also wreaked of alcohol but definitely wasn't drunk. Probably from last night. I spoke to him about it. Honestly, he was embarrassed.
Kelly rang in a Hiyashi Chuka sub shrimp tempura without consulting me first. Please, let's update the shift notes to include that modifications need to be brought to the manager, so they can be the channel between sushi bar and kitchen.
Jason Camacho called . Group of 9 (all service industry), are planning on coming around 7. Leaving this here as a note for the hosts. I told him I couldn't guarantee tables but maybe this will alleviate the wait time a bit since we know roughly when they're showing up.
Chisato said she was only paid $250 dollars last week even though she worked 50 hours. Can we check on this, please?
Let's talk about our employees using headphones. I think there should be some clarification. Sometimes servers have headphones on when they're doing opening side work. Fine. The dishwasher sometimes has headphones in when they're working. Fine, as long as it's not interfering with people maneuvering around them. However, hosts wearing headphones doing they're opening side work means they can't hear the phone ringing. So, should there be a rule across the board or only for hosts?
Any VIP's in? not a one
Comps& Void Detail:
-Reopened check for Johnny
-Couple of misrings
R&M needs: Daniel spoke to Auto Chlor about dishwasher maintenance. We need to run the machine, put dregreaser half way through the cycle, and let sit for 20 minutes. This should be done once a week and added to cleaning duties. I had them do it today, so let's start doing this every Thursday going forward.
86'd items/ need more: Can we up our pars for ordering Uni and Bluefin?
LY Lunch Sales:$ 1960
Projected Sales : $2292.50
TY Lunch Sales:$1293
+/- :-34% under LY & -$999.50 under PS
Lunch Covers: 86
Avg PPA: $15.03
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps:6.97%
Weather:80's and sunny
Special events?:
Who worked:Kelly, Lindsey, Sayo, Johnny (CL), Will (SA), Grant (FR), John (H)
Flow of Business, Cuts and Ticket Times:Very slow at first. Had a 1-top by 11:30. Didn't quite pick up until noon and then we were on a steady roll. No long ticket times. Scott is hammering in the importance pushing out food in the kitchen. It's really nice to see the guys in the kitchen warming to Scott and trusting his leadership. No customer issues either. Someone accidentally unplugged with internet connection to the server station computers. There was a brief moment of collective panic, but everything was fine once the problem was figured out. Cut Kelly at 1:30 and Lindsey at 1:45. Kept Sayo and Johnny on to close.
3 Staff members that stood out (why/how):
I had to talk to John about customer interaction. A woman was asking about to-go and instead of saying we were dine in only, he encouraged her to take a seat at the sushi bar and order food to take away. While I understand his good intentions, I don't think it's information we should be offering willingly. If it's the customer's idea to sit at the sushi bar just to ultimately order take out, then so be it.
Johnny closed out a check using the wrong card because this happens every week. He was in an off mood today, complaining that we were out of bunch of items he sold to a customer. He did not check the 86'd board AT ALL. All 86'd items were properly entered in the computer and crossed off on the menus. He also wreaked of alcohol but definitely wasn't drunk. Probably from last night. I spoke to him about it. Honestly, he was embarrassed.
Kelly rang in a Hiyashi Chuka sub shrimp tempura without consulting me first. Please, let's update the shift notes to include that modifications need to be brought to the manager, so they can be the channel between sushi bar and kitchen.
Chisato said she was only paid $250 dollars last week even though she worked 50 hours. Can we check on this, please?
Let's talk about our employees using headphones. I think there should be some clarification. Sometimes servers have headphones on when they're doing opening side work. Fine. The dishwasher sometimes has headphones in when they're working. Fine, as long as it's not interfering with people maneuvering around them. However, hosts wearing headphones doing they're opening side work means they can't hear the phone ringing. So, should there be a rule across the board or only for hosts?
Any VIP's in? not a one
Comps& Void Detail:
-Reopened check for Johnny
-Couple of misrings
R&M needs: Daniel spoke to Auto Chlor about dishwasher maintenance. We need to run the machine, put dregreaser half way through the cycle, and let sit for 20 minutes. This should be done once a week and added to cleaning duties. I had them do it today, so let's start doing this every Thursday going forward.
86'd items/ need more: Can we up our pars for ordering Uni and Bluefin?
Wednesday, June 8, 2016
Wednesday 6/8/16
Written By: Dusten
LY Lunch Sales: 1414
Projected Sales : 2160
TY Lunch Sales: 1786
+/- : 26% over LY and $1374 under PS
Lunch Covers: 105
Avg PPA: 17.01
LY Dinner Sales:4316
Projected Sales :6235
TY Dinner Sales:4717
+/- :9% increase over LY and -$1518 under PS
Dinner Covers:171
Avg PPA: 25.30
Previous Days Labor: 21%
Previous Days Comps:4%
Controllable Comps:1.72%
Weather: Sunny and warm. Lower 90's.
Special events?:
Who worked: Lunch: Kristen, Kelly, Lindsey, Johnny CL, Will SA, John H and Grant FR
Dinner: Krystin, Naoto, Sayo, Jason, Sophia CL, Miriam and Maverick hosting, John FR and Kaori SA
Flow of Business, Cuts and Ticket Times:Lunch was pretty slow. Not much to report really. Cut Kristen at 1pm, Kelly at 1:15pm, Just Johnny at 1:45pm
Dinner: 1st hour was pretty slow. Not much of a happy hour turn out. One of the tables that did come in early, sat for over 2 hours. They treated Sayo very well. Things picked up at 6pm and we were on wait just before 6:30pm. Went off wait at about 9:00pm. I cut Krystin and Sayo at 8:45 and 89:pm respectively. I cut Camacho at 9:30. Aside from more DNL's than I've seen in a long time, a pretty smooth night.
Specials:
3 Staff members that stood out (why/how):Chisato had a question about her login information for the payroll website. She says Elizabeth sent or was supposed to send her login reset info? I'm not sure.
Will was pretty slow moving at lunch. It was a slow lunch and he still couldn't or wouldn't keep up with things. Maybe he felt he didn't need to move at a normal pace. I mentioned it to John. John said he'd talk with him.
John also mentioned Scott seemed pretty sharp and kept things running smoothly in the kitchen. They first time I went back there today he was learning the different plates and bowls for service and tonight he was seemingly capably expo'ing. When he wasn't doing that I saw him with Matt almost always.
I'm feeling like I can actually rely on Miriam a little. I'm not giving anyone new much slack beyond their primary duties, but I needed a couple of small little gopher favors from Miriam, and she was on it and back to her position in no time.
Any VIP's in?Ben- Elizabeth's broker.
Layla? Pretty sure that is her name. She comes in with her kids sometimes. She had a group of 8 with her tonight- 4 kids. They waited a few minutes over their quote time because of some campers. Not long and they were very understanding.
Some familiar faces during lunch.
Ixchel.
Kristen's Friend Jess.
Comps& Void Detail: a few DNL's at dinner. Two different tables, but both in Naoto's section said they didn't like the rolls they ordered. One was a go-go roll- they didn't like the texture. The other was an alone together- they said it tasted off. Naoto and I both tried it. Seemed okay. They said it tasted fishy. Maybe one of the three fish inside wasn't as fresh as they'd like?
Sayo had a table say our ikura tasted off too. Kazu said he made the batch today. Offered another piece, they declined. DNL.
Voided 2 softo- 86'd at the end of the night.
Training lunch for Naoto.
Bday dessert.
FNF for Kristen's friend.
We were 86'd hon maguro tonight, but lot's of tables wanted a sashimi sampler. I had the server's ring in Sampler's as $18 open sushi each and we made them the kihada maguro instead. That was the old menu price for the same fish so it made since to me. I was told we just 86'd it last night? We sold several samplers I saw.
R&M needs:
86'd items/ need more:Crayons, togarashi shakers.
LY Lunch Sales: 1414
Projected Sales : 2160
TY Lunch Sales: 1786
+/- : 26% over LY and $1374 under PS
Lunch Covers: 105
Avg PPA: 17.01
LY Dinner Sales:4316
Projected Sales :6235
TY Dinner Sales:4717
+/- :9% increase over LY and -$1518 under PS
Dinner Covers:171
Avg PPA: 25.30
Previous Days Labor: 21%
Previous Days Comps:4%
Controllable Comps:1.72%
Weather: Sunny and warm. Lower 90's.
Special events?:
Who worked: Lunch: Kristen, Kelly, Lindsey, Johnny CL, Will SA, John H and Grant FR
Dinner: Krystin, Naoto, Sayo, Jason, Sophia CL, Miriam and Maverick hosting, John FR and Kaori SA
Flow of Business, Cuts and Ticket Times:Lunch was pretty slow. Not much to report really. Cut Kristen at 1pm, Kelly at 1:15pm, Just Johnny at 1:45pm
Dinner: 1st hour was pretty slow. Not much of a happy hour turn out. One of the tables that did come in early, sat for over 2 hours. They treated Sayo very well. Things picked up at 6pm and we were on wait just before 6:30pm. Went off wait at about 9:00pm. I cut Krystin and Sayo at 8:45 and 89:pm respectively. I cut Camacho at 9:30. Aside from more DNL's than I've seen in a long time, a pretty smooth night.
Specials:
3 Staff members that stood out (why/how):Chisato had a question about her login information for the payroll website. She says Elizabeth sent or was supposed to send her login reset info? I'm not sure.
Will was pretty slow moving at lunch. It was a slow lunch and he still couldn't or wouldn't keep up with things. Maybe he felt he didn't need to move at a normal pace. I mentioned it to John. John said he'd talk with him.
John also mentioned Scott seemed pretty sharp and kept things running smoothly in the kitchen. They first time I went back there today he was learning the different plates and bowls for service and tonight he was seemingly capably expo'ing. When he wasn't doing that I saw him with Matt almost always.
I'm feeling like I can actually rely on Miriam a little. I'm not giving anyone new much slack beyond their primary duties, but I needed a couple of small little gopher favors from Miriam, and she was on it and back to her position in no time.
Any VIP's in?Ben- Elizabeth's broker.
Layla? Pretty sure that is her name. She comes in with her kids sometimes. She had a group of 8 with her tonight- 4 kids. They waited a few minutes over their quote time because of some campers. Not long and they were very understanding.
Some familiar faces during lunch.
Ixchel.
Kristen's Friend Jess.
Comps& Void Detail: a few DNL's at dinner. Two different tables, but both in Naoto's section said they didn't like the rolls they ordered. One was a go-go roll- they didn't like the texture. The other was an alone together- they said it tasted off. Naoto and I both tried it. Seemed okay. They said it tasted fishy. Maybe one of the three fish inside wasn't as fresh as they'd like?
Sayo had a table say our ikura tasted off too. Kazu said he made the batch today. Offered another piece, they declined. DNL.
Voided 2 softo- 86'd at the end of the night.
Training lunch for Naoto.
Bday dessert.
FNF for Kristen's friend.
We were 86'd hon maguro tonight, but lot's of tables wanted a sashimi sampler. I had the server's ring in Sampler's as $18 open sushi each and we made them the kihada maguro instead. That was the old menu price for the same fish so it made since to me. I was told we just 86'd it last night? We sold several samplers I saw.
R&M needs:
86'd items/ need more:Crayons, togarashi shakers.
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