Thursday 6/30/16

Written By: Dusten

LY Lunch Sales: 2438
Projected Sales : NA
TY Lunch Sales: 1974
+/- : -19% under LY
Lunch Covers: 109
Avg PPA: 18.11


LY Dinner Sales: 5279
Projected Sales : NA
TY Dinner Sales: 5137
+/- : -3% under LY
Dinner Covers: 199
Avg PPA: 25.81


Previous Days Labor: 21%, I noticed another $180 in manager wages. That may not be accurate? I know Chelsea worked dinner, but I doubt she made out better than the servers.

Previous Days Comps: 4.38%
Controllable Comps: 0%

Weather: 90's

Special events?:


Who worked: Lunch:Lindsey, Sayo, Grace Johnny CL, Taylor SA, John H and Hiroe FR
Dinner: Sayo picked up for Lindsey, Kelly, Mandy, Ruthy, Sophia CL, Chloe, Tori and Hatha at the host stand, Will SA and John FR

Flow of Business, Cuts and Ticket Times: Lunch was steady. We stayed full most of the shift. Things started to lighten up around 1:15pm so I cut Grace then. We had a eoman call wanting to bring an 11-top in around 1:30 but they nevr showed. I cut Lindsey at 1:40pm and then Sayo at 1:45pm. Sayo had a table, A6 wait over 30 minutes for 3 nigiri pieces. Their other party members were paying out and leaving as I brought them their food. It seemed like they were doing a la carte ordering during lunch which can be risky. The woman didn't seem to mind however.

Dinner was steady. We weren't on a long wait but a few parties waiting at a time for most of the night. The three girls seemed to handle the stand very well, although no one seemed to be cocktailing. At the same time I didn't see any customers asking for drinks either. Honestly with all of them so new, I think their main focus should be quote times and keeping the list and seating organized anyways. Things were running quite smoothly until about 9:05 when we couldn't run any credit cards. The problem seems to be with Vantiv aka Mercury Services, and certainly not our problem only. Still it made for some hectic phone calls and servers panicking slightly as they tried to close out their checks. We took the CC processing offline so we didn't have to hand write receipts and can hopefully catch up on aqll that later. Mercury Services isn't taking calls as of press time. Sorry Leary. That's why you got two bottles of whisky.

Had a customer tell me that service tonight was "terrible." I was surprised as he was in Sophia's section and asked him to elaborate. He told me he had waited 15 minutes to close out his check. I looked at the ticket and a whole 7 minutes had passed since his check was printed. I apologized to him and thanked him for his feedback. Sayo immediately came up to tell me what a miserable and inconsolable person he was, and he wasn't even in her section.

Specials: 5 katsu specials

3 Staff members that stood out (why/how): Lot's of people are getting sick. It is really gross actually. Kelly has been sick for nearly two weeks. Lindsey looked like hell this morning and got Sayo to cover for her tonight. Just a bug that seems to be passing around and no one to cover shifts while people recover.

I knocked over a glass of water while bussing early during dinner. Kelly came with two fresh clean towels. I asked her to grab one of the towels we'd already been using. She protested and I insited. I just rang out the rag, used it to mop the remaining moisture off the glass. I later asked Kelly is she'd heard the part of the meeting about not using too many towels, particularly brand new ones to clean messes off the floor and such. She replied, "I didn't think..." and that was what I figured. I gave her the middle B's and she ended up with a large party, plus Take, Kayo, Yellow and Pink in her section. It was definitely a stress test for her. She will NOT ask for help! She seemed to do okay, but I was careful not to give her too much beyond that until I knew she was good.


Any VIP's in? I recognized no one from lunch.
Dinner, Barron- our web designer. My friend Victor Fuentes. Take and Kayo with Yellow and Pink. Yellow is officially an Austin resident, and was also celebrating his birthday.

Comps& Void Detail: void 1 parfait 86'd.
Rock and roll comped. Kitchen error. Honestly I wasn't sure what the issue was here. I know Drew talked to Leary about it just after it happened.
Owner Comp for Barron. -$106
Owner Comp for Take and Kayo
$15 Kome bucks

R&M needs: Scott mentioned wanting to get a digital probe thermometer for checking temps on items in the low boy. He said the technician that looked at the low boy recently remarked that

86'd items/ need more: parfait