Written By: Samara
LY Lunch Sales: 2557
Projected Sales : 3150
TY Lunch Sales: 2849
+/- : 11% over LY & -$301 under PS
Lunch Covers: 162
Avg PPA: $17.59
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 14.75% (FNF, DNL, Kitchen error)
Weather: 80's and sunny
Special events?: X Games. National Cheese Day. QueerBomb.
What else? I moved to Austin 5 years ago today.
Who worked: Sayo, Lindsey, Sophia, Johnny (CL), John (SA), Hiroe (FR), Maverick (H)
Flow of Business, Cuts and Ticket Times: Steady lunch. Nothing crazy. The kitchen got slammed between noon and two but they handled the rush fairly well. Had a few complaints about hot food not being hot, so that's something to keep an eye on.
Elderly Japanese couple that comes on a regular basis complained that not only was their service terrible from Sophia (blasphemy!) but that their Una Don was cold and their salad greens were gross. I did spot a couple of hidden leaves that were unacceptable for consumption and I comped 50% of the Una Don. I tried to smooth things over but they just weren't having it.
Slowed down significantly by 2pm. I cut Sayo at this time and kept three on because Saturday typically get busier in the last hour. It never did.
3 Staff members that stood out (why/how): Connor is questioning his schedule for next week, where he's working a double. Don't think this matches up with child labor laws.
Maverick loves working host lunch shifts and there is a visible difference in his attitude. Still needs to work on being friendlier and more approachable.
Kumi needs a talking to her about her uniform. If it's not one thing, it's another. She's finally wearing a work shirt on a consistent basis, but today she didn't have a head covering. Also, her hair isn't ever neatly pulled back where she's cooking.
Any VIP's in? A regular came in for lunch specifically because I had posted a photo of Sophia holding a piece of Uni on Instagram. How awesome is social media?!
Comps& Void Detail:
-Kitchen Error Una Don. Cold in the middle.
-Employee Kome Bucks for Sayo
R&M needs: Lunch crew saw a cockroach of the smaller variety run around the soft serve machine. Let's call the exterminator.
86'd items/ need more: Low on tears of dawn, reg uni
The Instagram posts have been fantastic. I think social media is in the right hands. Keep up the good work.
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